JP5514858B2 - Setting operation support device, setting operation support program - Google Patents

Description

  The present invention relates to a setting operation support method for various functions provided in an apparatus.

  2. Description of the Related Art Conventionally, apparatuses having various functions such as a scan function, a print function, and a fax function, such as an image forming apparatus, have been provided.

  There is a technique for presenting a recommended setting item next to the currently selected setting item in accordance with the past operation history of the user on the interface for setting operation of the conventional device (for example, a patent) Reference 1).

JP 2007-283717 A

  However, in the above conventional technique, one key as a candidate for recommendation is selected using one setting operation selected by the user as a key, and the recommended result desired by the user is not necessarily presented.

  Further, in an apparatus having various functions, even if only one candidate following the current operation is shown as in the above-described prior art, it is necessary to set a plurality of setting items in combination as a whole. The effectiveness is low when the purpose is to use the function.

  The present invention has been made in order to solve the above-described problems, and even in a function setting in a device having a plurality of functions, even a user who does not have advanced knowledge about the function of the device is appropriate according to the purpose. An object of the present invention is to provide a setting operation support technology capable of realizing the function use.

In order to solve the above-described problem, an aspect of the present invention includes an item display control unit that displays a plurality of setting items that can be set and operated in an arbitrary order, an operation reception unit that receives a user's operation input, and the operation reception unit A selection item determination unit that determines which setting item is selected from among the plurality of setting items, and a setting that is determined to have been selected by the selection item determination unit in the past A history storage control unit for storing selection history information indicating an item in a predetermined storage device, and at least two setting items of the plurality of setting items based on the selection history information stored in the predetermined storage device As a setting procedure suitable for execution of a predetermined process performed through the setting operation, a plurality of recommended setting procedures registered in advance for each of a plurality of predetermined processes are actually selected in the past. And enabling setting unit for enabling only the recommended configuration steps that may have been as acquisition target, from a database for managing a plurality of recommended settings procedures the registered in advance, the selected at choice determination unit and the determination A recommended procedure acquisition unit that acquires information indicating only a recommended setting procedure that has been validated by the validation setting unit among the target recommended setting procedures in which the set setting item is positioned at the beginning of the setting procedure ; and the recommended procedure acquisition unit It is related with the setting assistance apparatus provided with the recommendation display control part which displays all the object recommendation setting procedures which the information acquired by (1) shows.

1 is a system configuration diagram of an image forming system including a setting support device according to a first embodiment. 2 is a functional block diagram of a personal computer 1. FIG. It is the schematic which shows an example of the printer driver screen in the setting assistance apparatus by 1st Embodiment. It is a flowchart showing the process which the recommendation selection module in the software modules in FIG. 1 performs. It is the conceptual diagram which showed concretely about the relationship between operation content and a recommendation table. It is a figure for demonstrating the expansion of a recommendation table. It is a figure which shows an example of the evaluation value table of a function and setting. It is a conceptual diagram of the user interface screen at the time of implement | achieving a help display. FIG. 4 is a diagram showing a procedure manual printed from the image forming apparatus 3 when the procedure print at the lower right of the presentation of “Recommendation 1” is pressed on the recommendation presentation screen of FIG. 3. It is a functional block diagram in the case of having a procedure manual printing function. FIG. 4 is an example of a screen (area A2 on the lower side of the screen) for registering a template so that the recommended functions can be used efficiently afterwards regarding the recommendation of a series of functions as presented on the screen of FIG. It is a functional block diagram of the setting assistance apparatus by 2nd Embodiment. It is a process flowchart of the recommendation selection module by 2nd Embodiment. FIG. 9 is a functional block diagram of an image forming system according to a third embodiment. This is an example in which a function that is set and used in the UI of the printer driver on the personal computer 1 and a function that is used in the UI of the image forming apparatus 3 are combined for recommendation. It is a figure which shows the flow of a process in the personal computer 1d. It is a figure which shows the flow of a process in the image forming apparatus 3d main body. It is the conceptual diagram which showed concretely about the relationship between operation content and a recommendation table.

  Hereinafter, embodiments will be described with reference to the drawings.

(First embodiment)
First, the first embodiment will be described.

  FIG. 1 is a system configuration diagram of an image forming system including a setting support apparatus according to the first embodiment.

  The image forming system according to the first embodiment includes, for example, a personal computer 1, a printer controller 2, an image forming apparatus (MFP: Multi Function Peripheral) 3, and the like. The personal computer 1, the printer controller 2, and the image forming apparatus 3 are connected so as to be able to communicate with each other via an electric communication line such as a LAN (Local Area Network).

  The personal computer 1 includes, for example, a CPU 801, a RAM 802, an ASIC (Application Specific Integrated Circuit) 803, an HDD 804, an external interface 805, an operation input unit 806, a display unit 807, and the like. These elements included in the personal computer 1 can communicate with each other via a communication bus.

  The operation input unit 806 can include, for example, a keyboard, a mouse, a touch panel, a touchpad, a pen tablet, a dedicated button, and the like.

  The display unit 807 can be composed of, for example, electronic paper, LCD (Liquid crystal display), EL (Electronic Luminescence), PDP (Plasma Display Panel), CRT (Cathode Ray Tube), and the like.

  Further, the functions of the operation input unit 806 and the display unit 807 can be realized by a so-called touch panel display.

  The HDD 804 stores a program that realizes at least a part of the functions of the personal computer 1 according to the first embodiment, various data to be processed by the program, and the like.

  At least some of the functions of the personal computer 1 according to the first embodiment are realized by causing the CPU 801 to execute a program loaded from the HDD 804 to the RAM 802.

  The printer controller 2 includes, for example, a CPU 901, a RAM 902, an ASIC 903, an HDD 904, an external interface 905, a printer interface 906, and the like. These elements included in the printer controller 2 can communicate with each other via a communication bus.

  The HDD 904 stores a program that realizes at least a part of the functions provided in the printer controller 2 according to the first embodiment, various data to be processed by the program, and the like.

  At least some of the functions of the printer controller 2 according to the first embodiment are realized by causing the CPU 901 to execute a program loaded from the HDD 904 to the RAM 902.

  The external interface 905 has a role of communicating with the personal computer 1. The printer interface 906 has a role of transmitting image data formed for print output to the printer engine 301 of the image forming apparatus 3.

  The image forming apparatus 3 includes, for example, a printer engine 301, a CPU 302, an ASIC 303, a RAM 304, an HDD 305, and the like.

  The HDD 305 stores a program that realizes at least a part of the functions provided in the image forming apparatus 3 according to the first embodiment, various data to be processed by the program, and the like.

  At least a part of the functions of the image forming apparatus 3 according to the first embodiment is realized by causing the CPU 302 to execute a program loaded from the HDD 305 to the RAM 304.

  The printer engine 301 receives image data for printing via the printer controller 2, forms an image on the print medium, and outputs the image data.

  In the image forming system according to this embodiment, the CPU 801, CPU 901, and CPU 302 have a role of performing various processes in the image forming system, and are stored in the RAM 802, RAM 902, RAM 304, HDD 804, HDD 904, HDD 305, and the like. It also has a role of realizing various functions by executing the program. Needless to say, the CPU 801, the CPU 901, and the CPU 302 can be replaced by an MPU (Micro Processing Unit) capable of executing equivalent arithmetic processing. Similarly, the HDD 804, HDD 904, and HDD 305 can be replaced by a storage device such as a flash memory.

  In addition, some or all of the functions realized by executing the program by the CPU 801, the CPU 901, and the CPU 302 can be realized in a circuit form by the ASIC 803, the ASIC 903, and the ASIC 303.

  Next, functions provided in the personal computer 1 will be described. FIG. 2 is a functional block diagram of the personal computer 1.

  The personal computer 1 includes a printer driver including a recommendation module for making a recommendation, indicated by a broken line, a printing module of a system that uses a print function, a software module of an application that is used by a user, Is provided.

  The module operation in normal printing will be described with reference to the functional block diagram of FIG. When printing from the application software by the user, the system print module is first activated.

  The personal computer 1 includes, for example, a print setting module 101, an operation input module 102 (operation reception unit), a driver UI screen display module 103 (item display control unit), a screen configuration module 104, an input information determination module 105, and a display selection module 106. , History registration module 107, operation / use log management module 108, recommendation selection module 109, recommendation table management module 110, data output module 111, application / document name extraction module 112, print data generation module 113, print data transmission module 114 Etc.

  The printing module provides a function of selecting an image forming apparatus that is a printing destination and its driver. When the print setting module 101 and the operation input module 102 receive a user operation input and receive a printer driver selection or print setting screen display instruction, the image forming apparatus corresponding to the printer driver is notified to the printer driver. Display the setting screen.

  In the printer driver, the driver UI screen display module 103 displays the user interface screen of the printer driver. On the user interface screen displayed by the driver UI screen display module 103, a plurality of setting items such as scan processing setting items, print processing setting items, and fax transmission setting items that can be set and operated in an arbitrary order are displayed. The

  Further, the screen composition module 104 switches the display or reconfigures the screen in accordance with a user operation input or a change operation. When the user issues a print instruction on the print user interface of the system, the system instructs the printer driver and the application to transmit print data to the image forming apparatus. In response to this, the application data output module 111 sends print data held by the application to the printer driver by data output. The print data generation module 113 of the printer driver converts the print data received from the application into data in a language format that can be received by the image forming apparatus, and the image forming apparatus supports the print setting information set by the user's setting operation. The data is converted into a possible job control language, and data is transmitted to the image forming apparatus 3 via the network by the print data transmission module 114.

  The above is the flow of processing in the personal computer 1 during normal print settings and printing. In the first embodiment, in addition to such a configuration, the recommended module group including the history registration module 107, the recommended selection module 109, the operation / use log management module 108, and the recommended table management module 110 has features and Realize the recommended settings.

  The result of processing the print setting set by the user's setting operation by the input information determination module 105 (selection item determination unit) of the printer driver is sent to the display selection module 106 and also to the history registration module 107 and the recommended selection module 109. Sent. The history registration module 107 (history storage control unit) registers this information in the operation / use log management module 108, and the recommended selection module 109 updates the recommended options based on this information, and selects a recommended sequence. When there is a recommended sequence determined by the recommendation selection module 109, information on the recommended sequence is sent to the screen composition module 104 and fed back to the display.

  Also, when print data is transmitted from the application to the printer driver based on the print instruction, a part of the data information to be output is sent to the application / document name extraction module 112. The information sent to the application / document name extraction module 112 is registered in the operation / use log management module 108 as information on the data that has been printed out.

  Next, details of the setting support function in the setting support apparatus according to the first embodiment will be described. FIG. 3 is a schematic diagram illustrating an example of a printer driver screen in the setting support apparatus according to the first embodiment. In the user interface in the setting support apparatus according to the first embodiment, a recommended setting operation is presented to the user on the setting screen. In the user interface screen shown in FIG. 3, a conventional user interface for performing print settings is displayed in the upper area A1, and a screen for presenting recommended settings is displayed in the lower area A2.

  In the example shown in FIG. 3, recommended setting / function sequences (recommended setting procedures) are presented as “recommended 1” and “recommended 2”. Specifically, a sequence of recommended settings / functions is presented by arranging individual settings / functions constituting the recommended sequences and indicating the order of setting them by arrows. Hereinafter, a recommended setting sequence presented by “recommendation 1” as an example will be described.

  In the recommended setting procedure shown as “Recommended 1”, first, use the print function displayed on the leftmost side, set on the user interface in “Printing with document creation software”, and set the number of copies to 1 , Print with the job type setting set to “Save to machine”.

  Next, use the print function following printing with the document creation software, which is the setting on the user interface for “printing spreadsheet software”, setting the number of copies to 1 and the job type setting to “Save to machine”. Perform the set printing.

  Finally, as a function of the management software (specifically, for example, TopAccess (registered trademark)), which is the next work block, on the management software usage screen, "Job mixed printing", " Select “Print multiple copies” to print.

  “Recommended 1” shown as an example is used when a user prints N copies of data of different types of applications and then distributes these two copies of N copies to the distribution destination, one copy at a time. Is done. According to “Recommendation 1”, it is possible to reduce a user's work load at the time of creating a distribution material by using a function provided in the management software to combine prints of different types of applications into one document.

  The recommended setting sequence displayed on the user interface is displayed based on the use of the device performed by the user in the past. Therefore, since all the recommended sequences to be presented are sequences actually adopted by the user in the past, there is a high possibility that it is useful setting support for the user.

  FIG. 4 is a flowchart showing processing performed by the recommendation selection module in the software modules in FIG.

  The recommended selection module 109 (equivalent to the selection item determination unit and the validation setting unit) first updates the candidate list of the recommended setting procedure to be selected, and then the recommended sequence from the updated recommended candidate list. Make a selection. In the update of the candidate list, based on the user's input, the combination of the functions and settings of the image forming apparatus performed by the user in the past is analyzed, and the recommendation according to the user's usage form is extracted. A break between a series of operations performed by the user in the past is determined from the input information. Based on the user's input, it is determined whether or not the sequence of operations that have continued from the past, that is, whether the operation immediately before the user's current operation is the end of the series of operations.

  If it is the end of a series of work, the recommendation selection module 109 (corresponding to the validation setting unit) updates the valid state of the recommendation table based on the series of work. Subsequently, in the recommendation table, matching is performed with a determination condition for each candidate that is validated (valid state in the recommendation table is “ON”), and the condition for candidate selection becomes “True”. In this case, the recommended sequence is extracted and transmitted to the screen configuration module 104, so that it is actually selected as the recommended setting procedure and fed back to the display.

  Next, details of processing by the recommendation selection module 109 (corresponding to an activation setting unit and a recommended procedure acquisition unit) will be described. FIG. 5 is a conceptual diagram specifically showing the relationship between the operation content and the recommendation table. The recommendation table here is stored in the HDD 804, for example.

  The upper part of FIG. 5 is a timing diagram of the use of the printer driver by the user. On the line, the hexagon is the time when the user actually uses the printer driver, and the line-only part is the time when the printer driver is not used. In this sequence, a series of operations have been completed before the print function of N copies from the document creation software, which is the first use of the function, and the series of operations starts from this operation. Regarding the above recommended candidates, it is assumed that no sequence has been set to valid (ON) yet.

The workflow sequence shown in FIG. 5 is as follows.
(1) In order to distribute a document created by the user for the conference and a spreadsheet data sheet to N participants, each of the N copies is printed, thereby completing the preparation for the conference.
(2) After that, the groupware mail receives a request for creating additional materials for the meeting, and prints a work instruction mail.
(3) As additional materials for which the creation request has been received, document creation by document creation software and presentation material creation by presentation material creation software are performed and printed for N participants.

  In this series of operations, when printing N copies by the first document creation software and spreadsheet software, the interval T1 between the document creation software and the spreadsheet software printing operation is the time interval Tthresh () for judging the completion of the series of operations. Shorter than the first predetermined period). Therefore, the printing operation using the spreadsheet software is determined as an intermediate stage of a series of operations for a certain purpose. In practice, after printing with spreadsheet software, the document printing work for the conference by the user is completed, but it is determined when the user next prints the mail received by the groupware to the image forming apparatus. Is done.

  At this stage, the time interval between the printing from the groupware application and the printing from the previous spreadsheet software is longer than the threshold Tthresh for the determination (in a no-operation period longer than the first predetermined period). Therefore, the process up to the printing process by the previous spreadsheet software is determined as a series of operations.

  When a series of operations is finalized, recommended candidate update processing is performed as necessary based on the recommendation table shown in the lower part of FIG. The recommended table includes “recommended sequence enabling condition”, “valid / invalid state”, “trigger condition”, and “recommended sequence (recommended setting procedure)”.

  “Recommended sequence validation condition” is a judgment condition for validating the recommendation of the recommended sequence. After a series of processing is completed, this condition judgment processing is performed for the recommended candidates in the invalid state on the table. The recommended sequence that matches the determination is validated and becomes a recommended candidate. A recommendation candidate that is not validated is not presented to the user as a recommended setting procedure. Thus, by presenting only the procedures that the user has actually selected among the recommended setting procedures prepared in advance, the user is not bothered by the presentation of unnecessary recommendation candidates.

  In the specific example, the condition of each sequence, the condition that the first and second print copies in the sequence order are 1 or more, and the number of print copies in the output of each print order is the same is the above table calculation. No. in order to match a series of printing sequences up to software. Fifteen sequences are checked (validated and turned “ON”) as recommended candidates.

  The “trigger condition” is a condition for selecting a recommended candidate from the current input input by the user. This condition is used for selection of recommended candidates. In a specific example, when N copies are printed with the document creation software after using groupware, No. Since one or more prints corresponding to the 15 trigger conditions match, the recommendation selection module 109 is No. 15 recommended setting procedures (target recommended setting procedures) are selected as recommended targets. Regarding the display at the time of presentation, information on the recommended sequence on the table is sent to the screen composition module 104 (recommended display control unit), and a series of operations is presented to the user. That is, the recommended selection module 109 selects a setting procedure suitable for execution of a predetermined sequence that is performed through a setting operation on at least two setting items of a plurality of function setting items such as print, scan, and fax. The information indicating the target recommended setting procedure in which the setting item determined to have been set is positioned at the beginning of the setting procedure is acquired from the recommendation table.

  Next, the evaluation value and feature display of the sequence (setting procedure) in the first embodiment will be described. The evaluation value and feature display (feature information) are introductory sentences showing the numerical values shown after “Recommendation 1” and “Recommendation 2” on the screen of FIG. 1 and the features when the recommended setting procedure is adopted, respectively. It corresponds to.

  When a user is recommended a series of sequences, the user may be at a loss as to whether or not to use that method. In some cases, the functions included in the recommended sequence may not be known. In the first embodiment, a recommendation source, a recommended sequence (target recommended setting procedure), and their evaluation values (feature information linked to the target recommended setting procedure) are presented and recommended for comparison. In addition to this, an explanatory note indicating the feature is presented in the sequence.

  As a result, the user can determine the recommended setting procedure by comparing whether the cost is reduced or the number of steps / time is shortened compared to the setting procedure actually adopted in the past. . In addition, referring to the description of the feature, determine whether or not the recommended sequence can be used, taking into account features that are difficult to quantify, such as, for example, contributing to a reduction in setting errors and improving security. Can do.

  For the text that introduces the features of the sequence, the recommended table shown in FIG. 6 is expanded, the text of the description is saved in the feature description field in advance, and sent to the screen configuration module 104 simultaneously with the recommended sequence. Is realized. The evaluation value can be reflected in the display by preparing the function / setting evaluation value table shown in FIG. 7 in advance. The function / setting evaluation value table shown in FIG. 7 can be stored in, for example, the HDD 804.

  Presentation of how to use the functions of the sequence displayed as recommended candidates in the first embodiment will be described. As shown in FIG. 3, when the user does not know how to use the function presented based on the user's past setting procedure history (for example, the usage of “management software”, which is the last operation of “recommendation 1”). If you do not know), if you can display help by clicking the “Management Software” area, the user can know the usage procedure immediately without having to read the manual.

  FIG. 8 is a conceptual diagram of a user interface screen when help display is realized. The help display is realized by extending the help presentation target to a function other than printing for a function realized by a normal printer driver that jumps from each function to online help.

  FIG. 9 is a procedure manual printed from the image forming apparatus 3 when the procedure print in the lower right of the presentation of “Recommendation 1” is pressed on the recommended presentation screen of FIG. 3. When the procedure manual printing is pressed, the printer driver extracts the relevant pages related to the online manual of each function included in the recommended sequence, and prints them together as a procedure manual. When realizing the function of printing the procedure manual, for example, a functional configuration as shown in FIG. 10 can be adopted. In the functional block shown in FIG. 10, the recommendation selection module 115 accepts a request for printing a procedure manual by pressing a button, and acquires the data of the corresponding procedure manual from the procedure manual management module 116. The recommendation selection module 115 transmits the acquired procedure manual data to the print data generation module 113 and proceeds to the printing process.

  FIG. 11 is an example of a screen (area A2 on the lower side of the screen) for registering a template so that the recommended functions can be used efficiently afterwards regarding the recommendation of a series of functions as presented on the screen of FIG.

  Even if the recommended function is convenient, it is burdensome for the user to remember the setting method and the function. Therefore, by registering a template for a function to be used at the time of recommendation, the same procedure can be easily reproduced by calling and using the template when performing the same operation next time.

  The template registration is implemented for each function included in the recommended sequence. In the case of printing, if it is a printer driver template and a main body function, this function can be realized by transmitting settings and a name to the main body template. As described above, the CPU 801 (template registration unit) can register the displayed target recommended setting procedure in a predetermined database stored in the HDD 804 or the like as a setting template.

  Features of the first embodiment include, for example, a series of functions in the past for the current operation of the user, a highly accurate recommendation for analyzing a sequence of setting operations, and a function and setting based on the analysis of the sequence. It is possible to present highly efficient work by presenting a series of sequences.

  As described above, according to the first embodiment, another function / setting selected based on a series of operations performed by the user on the user interface for using the function of the device, and the function / setting. By presenting a series of sequences in combination with each other and using them by the user, the device can be used in a more productive and effective manner without reading a manual or the like.

  In the user interface, when a recommended selection candidate other than the currently selected selection candidate is presented, for example, when a certain setting item is frequently selected after selecting a certain setting item, the setting item with a high selection frequency is selected. Can be considered as a selection candidate. However, in such a technique, if the user intends to perform processing that has not been performed in the past, unnecessary information is actively Will end up presenting.

  In addition, when setting processing in a device having a very diverse function such as an MFP (Multi Function Peripheral), the user is always familiar with various advanced functions and useful functions provided in the device. Not necessarily. Therefore, even when a device having a high level of function is used, there are cases where various high level functions provided in the device cannot actually be used.

  According to such a configuration, the manufacturer side can prepare in advance a recommended setting order that is advantageous in terms of work efficiency, cost, etc. in executing various processes in the apparatus, and the user is performing setting operations. Thus, it is possible to know how to use various convenient functions provided in the apparatus.

  As a result, it is possible to greatly reduce the burden of the setting operation when the user uses the apparatus, and it is possible to promote the use of various functions provided in the apparatus.

(Second Embodiment)
Next, a second embodiment will be described.
The second embodiment is a modification of each embodiment described above. Hereinafter, in the second embodiment, parts having the same functions as those already described in the above-described embodiments are denoted by the same reference numerals and description thereof is omitted.

  FIG. 12 is a functional block diagram of the setting support apparatus according to the second embodiment. FIG. 13 is a process flowchart of the recommendation selection module according to the second embodiment.

  The setting support apparatus according to the second embodiment presents a recommendation based only on the trigger condition (ACT 201) without using the user's past sequence. The feature of this method is that it does not use a past sequence, so that it is not necessary to store a user's operation history and analyze the data, so that no system RAM or HDD is required. In addition, the recommended setting procedure can be presented immediately after the start of use by the user (ACT 202).

(Third embodiment)
Subsequently, a third embodiment will be described.
The third embodiment is a modification of each embodiment described above. Hereinafter, in the third embodiment, parts having the same functions as those already described in the above-described embodiments are denoted by the same reference numerals and description thereof is omitted.

  In the second embodiment, the image forming apparatus 3d has a function of managing the history of user setting operations, and the personal computer 1 and the image forming apparatus as the entire image forming system according to the second embodiment. Setting support is performed in consideration of the setting operation history of both 3d.

  FIG. 14 is a functional block diagram of an image forming system according to the third embodiment. As shown in the figure, the image forming apparatus 3d in the image forming system according to the third embodiment includes, for example, a scan module 301, a BOX storage module 302, an MFP UI screen display module 303, a screen configuration module 304, and an input information determination module. 305, a display selection module 306, a history registration module 307, an operation / use log management module 308, a recommendation selection module 309, a recommendation table management module 310, a fax module 311, an image forming module 312, a job manager 313, a print data reception module 314, etc. It has.

  Here, the driver UI screen display module 103 has a function equivalent to the MFP UI screen display module 303, the screen configuration module 104 has a function equivalent to the screen configuration module 304, and the input information determination module 105 is an input information determination module. The display selection module 106 has the same function as the display selection module 306, the history registration module 107 has the same function as the history registration module 307, and the operation / use log management module 108. Has the same function as the operation / use log management module 308, the recommended selection module 109 has the same function as the recommended selection module 309, and the recommended table management module 110 has the same function as the recommended table management module 310. doing.

  FIG. 15 shows an example in which a recommendation is made by combining a function set and used in the user interface of the printer driver on the personal computer 1 and a function used in the user interface of the image forming apparatus 3. In "Recommendation 2 shown in the figure", the recommended setting procedure is not limited to the setting in the personal computer 1, but the setting for the fax function used on the image forming apparatus 3 side is also included in the recommended setting procedure. Is included.

  Assume that the user has sent a product description created with document creation software and a list of product configurations created with spreadsheet software to the customer in the past by fax. In this case, it is assumed that one copy of the document creation software and one copy of the spreadsheet software are performed, and then the printed paper document is transmitted to the customer from the fax function provided in the image forming apparatus.

  On the other hand, as a recommended sequence, “Recommendation 1” recommends the use of a fax driver that can directly perform fax transmission from the print setting screen of the application. Therefore, it is recommended to use the address book function that can reduce the input / confirmation load of the destination number at the time of fax transmission. With “Recommendation 1”, the user can complete the work without standing, and with “Recommendation 2”, the user can reduce the burden of inputting and confirming the fax number, useless cost due to erroneous transmission, and confidentiality management. You can benefit from the above risk reduction.

  Since the internal processing of the printer driver is almost the same as that of the first embodiment, the exchange of information related to the recommended processing in the image forming apparatus 3d and the recommended processing between the personal computer 1d and the image forming apparatus 3d will be described. To do.

  A recommended mechanism when the user uses the function of the MFP will be described with reference to FIGS. 16, 17, and 18. FIG. 16 shows the flow of processing in the personal computer 1d, and FIG. 17 shows the flow of processing in the main body of the image forming apparatus 3d. FIG. 18 is a conceptual diagram specifically showing the relationship between the operation content and the recommendation table. The process described as “(main body)” in FIG. 18 is a process that is set and operated in the image forming apparatus 3d.

  When the user authenticates when using the MFP, the recommendation selection module can use the user information to refer to the operation / use log relating to the user (ACT 301, ACT 401). At this time, if there is no user operation / use log, an empty log is generated. If the user is not authenticated and it is unknown who is using the user account, use the operation / use log for the guest account. To do.

  The user selects a function of the image forming apparatus to be used from a button or a button displayed on the touch panel, and the job manager 313 displays a screen according to this selection. The operation information on the screen input at this time is sent to the history registration module and the recommended selection module (ACT 302 to ACT 306, ACT 402 to ACT 406). Similar to the recommendation of the first embodiment, the recommended sequence is selected by updating the recommended candidates and determining the trigger condition. When the recommended sequence is selected, the control screen of the image forming apparatus is displayed. Recommended features are presented.

  In this configuration, operation / use operation information related to printing instructed from the personal computer is received by the print data receiving module 314 of the controller together with the print information, and the history is registered from the job manager 313.

  When the printer driver is activated on the personal computer side, the recommended function of the driver transmits user information to the image forming apparatus and updates an operation log related to the user before updating the recommended candidates. The communication between the personal computer and the image device of such operation information makes it possible to recommend a sequence through the mutual functions.

(Fourth embodiment)
Subsequently, a fourth embodiment will be described.
The fourth embodiment is a modification of each embodiment described above. Hereinafter, in the fourth embodiment, parts having the same functions as those already described in the above-described embodiments are denoted by the same reference numerals and description thereof is omitted.

  In the fourth embodiment, an error processing or cancel processing operation in using the image forming apparatus is used as a recommendation. There are various causes of the cancel operation during printing, but it can be considered that it is caused by a setting by the user, an error of a document to be printed, or the like. By presenting recommendations that take this information into account, it is possible to present a method for reliably and easily realizing operations and settings that are particularly likely to be mistaken by the user.

  In each of the above-described embodiments, the registered recommended setting procedure to be presented to the user is not limited to the configuration in which the setting item selected by the user is the first setting item. When a plurality of setting items (for example, two) are selected, a recommended setting item in which the plurality of setting items are positioned at the top in the order may be presented. Thereby, the improvement of the precision of the presentation of the highly relevant recommendation setting procedure according to a user's intention can be anticipated.

  Further, in each of the above-described embodiments, the user interface in which the setting item column during the setting operation by the user is on the upper side and the column for presenting the recommended setting procedure is illustrated on the lower side. However, the present invention is not limited to this. As a result, it is only necessary that the screen can be displayed in a state where both can be visually recognized.

  Also, management of setting operations history and recommended setting procedures in the personal computer is performed by functions provided in the personal computer, and setting operations history and recommended setting procedures in the image forming apparatus are managed by functions provided in the image forming apparatus. However, the present invention is not limited to this. For example, the setting operation history and recommended setting procedure in the personal computer can be managed from the image forming apparatus side, and the setting operation history and recommended setting procedure in the image forming apparatus can be managed from the personal computer side. It is also possible to do this.

Furthermore, it is possible to provide a program that allows the computer constituting the setting support apparatus to execute the above-described operations as a setting support program. In the present embodiment, the case where the program for realizing the function for carrying out the invention is recorded in advance in a storage area provided in the apparatus is exemplified. However, the present invention is not limited to this, and a similar program can be downloaded from the network. The program may be downloaded to the apparatus, or a similar program stored in a computer-readable recording medium may be installed in the apparatus. The recording medium may be in any form as long as it can store a program and can be read by a computer. Specifically, as a recording medium, for example, an internal storage device such as a ROM or a RAM, a portable storage medium such as a CD-ROM, a flexible disk, a DVD disk, a magneto-optical disk, or an IC card, a computer Examples include a database holding a program, another computer, its database, and a transmission medium on a line. Further, the function obtained by installing or downloading in advance may be realized in cooperation with an OS (operating system) or the like inside the apparatus.
Note that a part or all of the program may be an execution module that is dynamically generated.

  In addition, it goes without saying that various processes realized by causing the CPU or MPU to execute a program in each of the above-described embodiments can be executed at least in a circuit by the ASIC 802. .

  As described above in detail, according to each of the above-described embodiments, even in a function setting in an apparatus having a plurality of functions, even a user who does not have advanced knowledge about the functions of the apparatus is appropriate depending on the purpose. It is possible to provide a setting operation support technology capable of realizing the function use.

  The present invention can be implemented in various other forms without departing from the spirit or main features thereof. Therefore, the above-described embodiment is merely an example in all respects and should not be interpreted in a limited manner. The scope of the present invention is indicated by the scope of claims, and is not restricted by the text of the specification. Further, all modifications, various improvements, alternatives and modifications belonging to the equivalent scope of the claims are all within the scope of the present invention.

DESCRIPTION OF SYMBOLS 101 Print setting module, 102 Operation input module (operation reception part), 103 Driver UI screen display module (item display control part), 104 Screen structure module, 105 Input information determination module, 106 Display selection module, 107 History registration module, 108 Operation / use log management module, 109 recommended selection module, 110 recommended table management module, 111 data output module, 112 application / document name extraction module, 113 print data generation module, 114 print data transmission module.

Claims (4)

An item display control unit for displaying a plurality of setting items that can be set and operated in an arbitrary order;
An operation accepting unit for accepting a user's operation input;
A selection item determination unit that determines which of the plurality of setting items is selected based on an operation input received by the operation reception unit;
A history storage control unit that stores, in a predetermined storage device, selection history information indicating a setting item determined to be selected in the past by the selection item determination unit;
Based on the selection history information stored in the predetermined storage device, as a setting procedure suitable for executing a predetermined process performed through a setting operation to at least two setting items of the plurality of setting items, An activation setting unit that activates only a recommended setting procedure that has been actually selected in the past among a plurality of recommended setting procedures registered in advance according to each of a plurality of predetermined processes;
The Enabling setting of the target recommended setting procedure at the head of the advance from a database for managing a plurality of recommended setting procedure that is registered, the selection item determining unit setting item is determined to have been selected by the setting procedure A recommended procedure acquisition unit that acquires information indicating only the recommended setting procedure enabled by the unit;
A recommended display control unit for displaying all target recommended setting procedures indicated by the information acquired by the recommended procedure acquiring unit;
A setting support apparatus comprising:
The setting support apparatus according to claim 1,
The validation setting unit performs a setting operation for a plurality of setting items that are continuously set and operated at a time interval shorter than the first predetermined period and that have a no-operation period that is longer than the first predetermined period immediately before and immediately after. A setting support apparatus for setting procedures that have been actually selected in the past.
An item display control unit for displaying a plurality of setting items that can be set and operated in an arbitrary order;
An operation accepting unit for accepting a user's operation input;
A selection item determination unit that determines which of the plurality of setting items is selected based on an operation input received by the operation reception unit;
A plurality of recommendations registered in advance for each of a plurality of predetermined processes as a setting procedure suitable for execution of a predetermined process performed through a setting operation for at least two of the plurality of setting items. A recommended procedure acquisition unit that acquires information indicating a target recommended setting procedure in which the setting item determined to be selected by the selection item determination unit is located at the beginning of the setting procedure, from a database that manages the setting procedure;
A recommended display control unit that displays all target recommended setting procedures indicated by the information acquired by the recommended procedure acquisition unit,
Feature information indicating characteristics when adopting the recommended setting procedure is associated with at least one of the plurality of recommended setting procedures registered in advance.
The recommended display control unit is configured to display the target recommended setting procedure and the feature information associated with the target recommended setting procedure in association with each other based on the information acquired by the recommended procedure acquiring unit. Support device.
Display multiple setting items that can be set in any order,
Accept user input,
Based on the received operation input, it is determined which of the plurality of setting items is selected,
Selection history information indicating setting items determined to have been selected in the past is stored in a predetermined storage device,
Based on the selection history information stored in the predetermined storage device, as a setting procedure suitable for executing a predetermined process performed through a setting operation to at least two setting items of the plurality of setting items, Only a recommended setting procedure indicating a setting procedure that has been actually selected in the past among a plurality of recommended setting procedures registered in advance according to each of a plurality of predetermined processes is enabled as an acquisition target.
The setting item determined to be selected from the database managing the plurality of recommended setting procedures registered in advance has been validated by the validation setting unit in the target recommended setting procedure positioned at the beginning of the setting procedure. Get information that shows only recommended configuration steps,
A setting support program that causes a computer to execute processing for displaying all target recommended setting procedures indicated by acquired information.

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