JP5525560B2 - POS system - Google Patents

Description

  The present invention relates to a customer information management program, a customer information management apparatus, and a customer information management method for managing information about customers such as stores that sell products and the like.

Conventionally, in order to manage sales information of stores that sell products, etc., for example, point-of-sale system (POS) devices, point-of-sale system management devices, have been installed at each store, etc. Are managed (for example, Patent Document 1).
Such an apparatus is configured not only to output a receipt or the like but also to input data related to attributes such as age and gender of a customer who visits the store by the operation of the store clerk. For this reason, the store etc. are the structures which can grasp | ascertain information, such as a purchase tendency for every attribute of a customer.

JP 2006-252249 A

  However, since conventional devices are based on the assumption of Japanese customers, there is a problem that it is difficult to collect information about foreign customers.

  Then, an object of this invention is to provide the customer information management program, customer information management apparatus, and customer information management method which can acquire the information regarding a foreign customer easily and rapidly.

According to the present invention, according to the present invention, a point-of-sale system (POS) register disposed in a store and a point-of-sale system (POS) register connected to the POS register and disposed in a different location from the POS register in the store A POS system having an in-store advertising display for advertising products, wherein the POS register includes a customer-side display, a microphone for acquiring voice information of the customer, and a card for reading card information of a credit card A reader, a country key, a printing device that prints a receipt, language-specific typical sentence voice information that is voice information of only typical sentences by language, and language-specific sentence information that is response to the language-specific typical sentence voice information Typical sentence response sentence information, and the POS register stores the voice information acquired by the microphone in advance. When it is determined that the language-specific typical sentence voice information is determined and the language-specific typical sentence voice information is determined, the language-specific typical sentence voice information corresponding to the language-specific typical sentence voice information is set to the customer. The POS register specifies customer language information and, when it is determined that the customer has purchased the product, stores the product purchased by the customer and the customer language information in association with each other. , Extracting past product information associated with the customer language information from purchase product information by language, displaying the product information on the customer side display and the in-store advertisement display in sales order, and the POS register With reference to the language information, a receipt in which the customer language and Japanese are described together is printed on the printing apparatus, while the POS register stores the voice information. Is determined not to be the language-specific typical sentence audio information, it is determined whether the card reader has acquired credit card information, and when it is determined that the credit card information has been acquired, based on the credit card information identifying the customer language information, also, POS the POS register, when said failure to obtain credit card information, which is characterized that you identify the customer language information based on the country key pressed Achieved by the system .

According to the configuration, it is possible to identify the country and the like from the language information of those the customer.
In addition, since the language information and the product information are registered in association with each other, information such as the product purchase trend for each language can be automatically acquired.
That is, it is possible to easily and quickly acquire information about foreign customers, and to improve services for foreigners after the departure.

According to the configuration, it is possible to identify the language information in easy easy manner.

According to the configuration,顧 audio information of customers, credit card information of the customer, and, in the order of input country name information is specified. Therefore, the language information can be specified quickly and easily, and the language information can be specified almost certainly.

According to the above configuration, for example of the customer, for that language sentence information such as "I'm sorry", for example, can be displayed on the display unit the response language, such as "May I help you?", It is possible to improve the customer service it can.

  According to the said structure, based on the language information of the said customer, the past purchase goods information linked | related with the said language information is displayed on a display part. For this reason, it is possible to display on the display section the products etc. that have been purchased in the past by customers in countries and other countries that have the language information of the customer, and to display reference information such as souvenir purchases of the customer, thereby improving customer service be able to.

  According to the said structure, the printing apparatus which prints the paper piece provided to a customer prints a predetermined matter with the language information of the said customer. For this reason, since the predetermined information is described in the language information (for example, Chinese) of the customer on the piece of paper, the customer can easily understand the content.

  As described above, according to the present invention, it is possible to provide a customer information management program, a customer information management device, and a customer information management method that can easily and quickly acquire information about foreign customers.

It is the schematic which shows the store which sells the goods etc. which employ | adopted the POS (Point of sale system (sales time information management)) system provided with the customer information management program etc. of this invention. FIG. 2 is a schematic diagram showing a POS register in FIG. 1. It is the schematic which shows the customer side display of FIG. It is a schematic block diagram which shows the main structures of a POS register. FIG. 5 is a schematic block diagram illustrating a main configuration of a “first various information storage unit” in FIG. 4. FIG. 5 is a schematic block diagram illustrating a main configuration of a “second various information storage unit” in FIG. 4. 2 is a schematic flowchart showing the operation of the POS register of FIG. 6 is another schematic flowchart showing the operation of the POS register of FIG.

Preferred embodiments of the present invention will be described below in detail with reference to the accompanying drawings.
The embodiments described below are preferred specific examples of the present invention, and thus various technically preferable limitations are given. However, the scope of the present invention is particularly limited in the following description. Unless otherwise stated, the present invention is not limited to these embodiments.

FIG. 1 is a schematic diagram showing a store 1 that sells products and the like adopting a POS (Point of sale system (sales point information management)) system including a customer information management program of the present invention.
As shown in FIG. 1, the store 1 includes an entrance / exit 1a, and the store 1 includes a display shelf 1b for displaying products and the like.
Further, the store 1 is a part of the POS system, and has a POS register 10 for managing sales information and the like while a store clerk performs cash and the like.

Further, in the store 1, for example, an in-store advertisement display 2, which is a display unit for advertising a product or the like to a customer, is arranged at a place different from the POS register 10.
This in-store advertising display 2 is provided with a liquid crystal display or the like on the front surface thereof, and is configured such that product information or the like can be displayed on the display as a still image or a moving image.
This in-store advertising display 2 is connected to the POS register 10 and controlled.

FIG. 2 is a schematic diagram showing the POS register 10 of FIG.
As shown in FIG. 2, the POS register 10 has a cash draw 11 that accommodates sales, changes, and the like, and an input unit 12 that inputs various information.
The input unit 12 includes a country key 12a. The country-specific keys 12a are a plurality of keys in which the names of countries such as China, South Korea, and Thailand are written, for example. When the store clerk inputs the customer's sales into the POS register 10, any one of the country-specific keys 12a. By pressing, the customer is stored as a customer from the pressed country.
The country key 12a will be described later.

The POS register 10 includes a printer 13 that is a printing device that prints a piece of paper such as a receipt, and also has a card reader 14 for reading card information such as a credit card.
Further, the POS register 10 of FIG. 2 includes a microphone 15 that acquires customer's voice information.
Further, as shown in FIG. 2, the POS register 10 includes, for example, a clerk-side display 16 and a customer-side display 17 that are display units.

FIG. 3 is a schematic diagram showing the customer-side display 17 of FIG.
As shown in FIG. 3, for example, a customer side liquid crystal display 17 a is arranged on the front side of the customer side display 17. In addition, the salesclerk side liquid crystal display 16a is similarly formed in the salesclerk side display 16 of FIG.

  The POS register 10 in FIG. 2 includes a computer, which includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), a hard disk, and the like, and is connected via a bus. Yes.

FIG. 4 is a schematic block diagram showing the main configuration of the POS register 10.
As shown in FIG. 4, the POS register 10 includes a POS register control unit 18, and the POS register control unit 18 includes the cash draw 11, the input unit 12, the printer 13, the card reader 14, the microphone 15, and the clerk side. The display 16 and the customer side display 17 are controlled.
The POS register control unit 18 is also configured to control the “first various information storage unit 20” and the “second various information storage unit 40” shown in FIG.

  FIG. 5 is a schematic block diagram showing a main configuration of the “first various information storage unit 20” in FIG. 4, and FIG. 6 shows a main configuration of the “second various information storage unit 40” in FIG. It is a schematic block diagram which shows. These configurations will be described later.

  7 and 8 are schematic flowcharts showing the operation of the POS register 10 shown in FIG. Hereinafter, the operation and the like will be described along these flowcharts, and the configurations of FIGS. 1 to 6 will also be described.

First, a foreign tourist or the like enters from the entrance 1a of the store 1 in FIG. 1, selects a product on the display shelf 1b, holds the product, or tries to ask a question about the product in front of the POS register 10. When standing and speaking, the process proceeds to step ST (hereinafter referred to as “ST”) 1 in FIG.
In ST1, it is determined whether or not the customer's voice is input to the microphone 15 of the POS register 10 in FIG. The microphone 15 is an example of a “specific basic information acquisition unit”, and ST1 is an example of a specific basic information acquisition process.

  If the microphone 15 acquires some audio information in ST1, the process proceeds to ST2. In ST2, the “customer voice information” acquired in ST1 is stored in the “customer voice information storage unit 21” of FIG.

  Next, the process proceeds to ST3. In ST3, the “customer spoken language sentence specifying unit (program) 41” in FIG. 6 operates, “customer voice information” in the “customer voice information storage unit 21” in FIG. 5 and “typical sentences by language” in FIG. Reference is made to "language-specific typical sentence voice information" in the voice information storage unit 22 ".

  The “language-specific typical sentence voice information” is voice information of a typical sentence by language, for example, typical sentence voice information by language such as English, Chinese, Korean, Russian, Thai and the like. The typical sentence is, for example, a sentence corresponding to “Sumen” in Japanese. Therefore, the “language-specific typical sentence voice information storage unit 22” stores voice information of sentences corresponding to, for example, Japanese “Sumen” in each language.

Then, the “customer spoken language sentence specification processing unit (program) 41” compares the “customer voice information” with the “language-specific typical sentence voice information”, and the difference between the voices is within a predetermined threshold range. If it is within the range, the language and the typical sentence are specified.
For example, Chinese is specified as the language, and “sorry” Chinese is specified as a typical sentence.

When the language information and the typical sentence are specified in ST3, the process proceeds to ST4. In ST4, the “language (for example, Chinese)” and “typical sentence (for example,“ Sorry ”) identified in ST3 are stored in the“ specific language sentence information storage unit 23 ”in FIG. It is memorized as “Sorry” in Chinese.
Therefore, this “specific language sentence information” is an example of “specific basic information” and “language sentence information”.

Next, the process proceeds to ST5. In ST5, the “corresponding sentence information selection processing unit (program) 42” in FIG. 6 operates, “specific language sentence information” in the “specific language sentence information storage unit 23” in FIG. 5 and “typical by language” in FIG. The information in the sentence response sentence information storage unit 24 "is referred to.
In the “language-specific typical sentence response sentence information storage unit 24”, “specific language sentence information”, that is, response sentence information for a typical sentence for each language, for example, “sorry in Chinese” described above, “ Language-specific typical sentence response sentence information ", for example, information such as" I welcome "in Chinese is stored.

Therefore, the “corresponding sentence information selection processing unit (program) 42” selects “language specific sentence response sentence information” corresponding to “specific language sentence information”. For example, information of “I welcome you in Chinese” corresponding to “I ’m sorry” in Chinese is selected.
Then, the information of “Language response sentence information by language” “I welcome you in Chinese” is displayed on the customer side display 17 of FIG.

Therefore, a Chinese-speaking customer such as a Chinese who has seen this display can obtain a response to his / her own language in the same language, which increases satisfaction and improves customer service. .
“Language-specific typical sentence response text information” is an example of response language text information.

  Next, the process proceeds to ST6. In ST6, the “customer language identification processing unit 43” in FIG. 6 operates, and “customer language information (for example, Chinese)”, which is the language of the customer, from the “specific language sentence information storage unit 23” in FIG. Is stored in the “customer language information storage unit 25” of FIG.

Thereby, the POS register 10 specifies and stores the customer as a customer who speaks Chinese.
As described above, in the present embodiment, the foreign language information can be automatically specified only by the foreign customer speaking in front of the POS register 10.
The “customer language identification processing unit 43” is an example of a language identification unit, and ST6 is an example of a language identification process.

Next, the process proceeds to ST7. In ST7, the “purchase determination processing unit (program) 44” in FIG. 6 operates to determine whether or not the customer has purchased the product.
Specifically, the determination is made based on whether or not sales processing has been performed in the POS register 10.

If it is determined in ST7 that the customer has purchased the product, the process proceeds to ST8. In ST8, the “language-specific purchase product information generation processing unit (program) 45” in FIG. 6 operates, and the ID number of the product purchased by the customer and the language information in the “customer language information storage unit 25” in FIG. Are stored as “purchased product information by language” in the “purchased product information by language storage unit 26” in FIG.
That is, the “purchased product information by language” is information in which the language information of the customer and the purchased product information are associated with each other.

  Therefore, in the present embodiment, when a foreigner purchases a product at the store 1, the data about what product the customer in the language (country) is purchasing can be automatically accumulated. It has become.

Next, the process proceeds to ST9. In ST9, the “display display information selection processing unit (program) 46” in FIG. 6 operates and refers to the “purchased product information storage unit 26 by language” and the “customer language information storage unit 25” in FIG.
Then, based on “customer language information (for example, Chinese)”, product information associated with this language information is extracted from “purchased product information by language”, and “customer side display 17 in FIGS. 1 and 2” is extracted. ”And“ in-store advertisement display 2 ”, the product information (an example of purchased product information) is displayed in the order of sales, for example.

  Therefore, products and the like that have been purchased in the past by customers in countries and other countries that have the customer's language information (Chinese etc.) can be displayed on the “customer display 17”, and reference information such as the purchase of souvenirs of the customer can be displayed. Can display and improve customer service.

Next, the process proceeds to ST10. In ST10, the “receipt information generation processing unit (program) 47” in FIG. 6 operates and refers to the “language-specific receipt information storage unit 27” in FIG.
The “Language Receipt Information Storage Unit 27” stores “Language Receipt Information by Language” which is information related to the combined use of Japanese and other languages (Chinese etc.) for receipts and coupons. .
Accordingly, the “receipt information generation processing unit (program) 47” includes the “language receipt information storage unit 27” and “customer language information (for example, Chinese)” of the “customer language information storage unit 25” in FIG. 2), for example, information on receipts and coupons in combination with Chinese and Japanese is acquired, and a receipt and coupons in Japanese and Chinese are printed on the printer 13 in FIG. Let

  Accordingly, the customer who has received the printed receipt or coupon ticket in this way can easily understand the contents because the predetermined items are described in their own language.

By the way, when the microphone 15 does not acquire the customer's voice information in ST1, or in ST3, the voice difference between “customer voice information” and “language-specific sentence voice information” falls within a predetermined threshold range. If not, that is, if the typical sentence of the language does not correspond, the process proceeds to ST11.
In ST11, the card reader 14 of FIG. 2 determines whether or not the credit card information has been acquired. If it is determined that the credit card information has been acquired, the process proceeds to ST12.

In ST12, the “customer credit card information storage unit 28” in FIG. 5 stores credit card company information including specific country information, for example, a country code.
That is, since the company name information of the credit card is associated with the country name information, the credit card information including this information is stored.

  Next, the process proceeds to ST6. In ST6, the “customer language identification processing unit (program) 43” in FIG. 6 operates. In this case, “customer language information” is identified from the country code of the “customer credit card information storage unit 43” in FIG. , Stored in the “customer language information storage unit 25”.

  As described above, in this embodiment, even when language information cannot be specified from the customer's voice information, the language information can be specified from the credit card, and in ST8, the product information is associated with the language information as “language”. The configuration is such that it can be stored in the separately purchased product information storage unit 26 ".

If no credit card information is input in ST11, the process proceeds to ST13. In ST13, it is determined whether or not a store clerk or the like of the store 1 has pressed the “country key 12a” in FIG.
In ST13, when the store clerk or the like presses the country key 12a of a specific country name (for example, China), the process proceeds to ST6.
In ST6, in ST6, the “customer language identification processing unit (program) 43” of FIG. 6 operates. In this case, “customer language information” is identified based on the pressed “country name (China etc.)”, and “ Store in the customer language information storage unit 25 ".
Therefore, the country key 12a is an example of specific basic information.

  Thus, in this Embodiment, it becomes the structure which can identify a customer's language information almost certainly. Accordingly, in ST8, the product information can be stored in the “language-specific purchase product information storage unit 26” in association with the language information.

  The present invention is not limited to the embodiments described above.

DESCRIPTION OF SYMBOLS 1 ... Store, 1a ... Entrance / exit, 1b ... Display shelf, 2 ... In-store advertisement display, 10 ... POS register, 11 ... Cash draw, 12 ... Input part, 12a ..Country key, 13 ... printer, 14 ... card reader, 15 ... microphone, 16 ... sales side display, 16a ... sales side liquid crystal display, 17 ... customer side display, 17a: customer side liquid crystal display, 18 ... POS register control unit, 20 ... first various information storage unit, 21 ... customer voice information storage unit, 22 ... typical sentence voice information by language Storage unit, 23 ... specific language sentence information storage unit, 24 ... typical sentence response sentence information storage part by language, 25 ... customer language information storage part, 26 ... purchased product information storage part by language, 27 ... Receive by language Equivalent Information Storage Unit, 40... Second Various Information Storage Unit, 41... Customer Spoken Language Sentence Specification Processing Unit (Program), 42. Customer language identification processing unit, 44... Purchase determination processing unit (program), 45... Purchase product information generation processing unit (program) by language, 46... Display display information selection processing unit (program), 47. ..Receipt information generation processing unit (program)

Claims (1)

A POS (Point of sale system) register located in the store;
A POS system connected to the POS register, disposed in a different location from the POS register in the store, and having an in-store advertising display for advertising products to customers,
The POS register includes a customer-side display, a microphone for acquiring customer voice information, a card reader for reading card information of a credit card, a country key, a printing device for printing a receipt, and a typical for each language. Language-specific typical sentence voice information that is voice information of only a sentence, and language-specific typical sentence response sentence information that is response sentence information to the language-specific typical sentence voice information,
The POS register determines whether the voice information acquired by the microphone is the language-specific typical sentence voice information. If the language information is the language-specific typical sentence voice information, the POS register determines the language-specific typical sentence voice information. Display the typical sentence response sentence information by language corresponding to the information on the customer side display,
The POS register specifies customer language information, and when it is determined that the customer has purchased a product, the product purchased by the customer and the customer language information are stored in association with each other, and the customer language information and Extract past product information associated with the purchase product information by language, and display this product information on the customer side display and the in-store advertisement display in order of sales,
The POS register refers to the customer language information, causes the printing apparatus to print a receipt in which the customer language and Japanese are described together,
On the other hand, when the POS register determines that the voice information is not the language-specific typical sentence voice information, the POS register determines whether the card reader has acquired credit card information, and determines that the credit card information has been acquired. When the customer language information is specified based on the credit card information,
Further, POS system wherein the POS register, when said failure to obtain credit card information, which is characterized that you identify the customer language information based on the country key pressed.

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