JP5545845B2 - Caller search method, caller search device, and caller search program - Google Patents

Description

  The present invention relates to a technique for displaying caller information in a telephone service.

  In the telephone service, as a method of confirming the information of the caller of the call that the callee has received, an identifier (telephone number) that identifies the caller is displayed by the telephone in cooperation with the public exchange network / IP telephone network. The method and the method of displaying the name of the caller are realized. Patent Document 1 proposes a system that displays image information of a caller when an incoming call is received by registering the image information of the caller.

JP 2004-129061 A

  At present, the sender information that the receiver can have is only the identifier of the sender, and there is a problem that other information cannot be presented.

  This is because a function for displaying a telephone number is generally popular, but a malicious user does not use the display function for a function for displaying a name, and is not generally popular.

  Regarding the system in which the sender of Patent Document 1 registers images in advance, the registration work is troublesome, and malicious users do not register in the first place.

  The present invention has been made in view of the above, and an object of the present invention is to allow a callee to know information of a caller in advance in a telephone service.

A caller search method according to a first aspect of the present invention is a caller search method for searching for and returning information related to a caller in response to a request from a communication terminal. The registration request is received, and the first caller information stored in the caller information storage means registered in association with the caller identifier and the first caller information indicating the reputation regarding the caller identifier is updated. steps and, by receiving means, receiving information acquisition request including the caller identifier from the communication terminal, by the first information acquiring unit, wherein the caller information storage means calling party identifier included in the information acquisition request retrieved from, a step of acquiring the first caller information, by the second information acquiring unit searches using caller identifier included in the information acquisition request, the caller identifier Comprising: the step of acquiring the second caller information indicating the user, by transmitting means, and a step of returning the first caller information and the second caller information to the communication terminal And

A caller search device according to a second aspect of the present invention is a caller search device that searches and returns information related to a caller in response to a request from a communication terminal, and has a reputation regarding the caller identifier and the caller identifier. The first caller information storage means registered in association with the first caller information shown, and the first caller stored in the caller information storage means upon receiving a registration request including a caller identifier from the communication terminal A registration unit for updating information; a receiving unit for receiving an information acquisition request including a caller identifier from the communication terminal; and a searcher identifier stored in the information acquisition request is searched from the caller information storage unit; Search using a first information acquisition means for acquiring one sender information and a sender identifier included in the information acquisition request, and acquire second sender information indicating a user of the sender identifier. Second information An acquiring unit, and having a transmitting means for replying to said first caller information and the second caller information the communication terminal.

  A caller search program according to a third aspect of the present invention causes a computer to execute the caller search method.

  According to the present invention, in the telephone service, the callee can know the caller's information in advance.

It is a block diagram which shows the structure of the sender | caller search system in this Embodiment. It is a figure which shows the example of the information stored in a sender | caller information table. It is a flowchart which shows the flow of the process in which a sender | caller search device receives an information acquisition request and transmits the information regarding a sender | caller identifier. It is a figure which shows the example of the text in which the sender | caller identifier was described, and the text which has an organization name and an address near the character string. It is a flowchart which shows the flow of the process which determines whether a caller identifier is registered into a black list. It is a flowchart which shows the flow of a process which shows the information of the call originator when a communication terminal receives a call. It is a figure which shows the example in which a communication terminal presents the information regarding a caller. It is a figure which shows another example in which a communication terminal presents the information regarding a caller. It is a figure which shows another example in which a communication terminal presents the information regarding a caller. It is a figure which shows the example of a display at the time of declaring the originator of a nuisance call. It is a figure which shows the example of a display at the time of inputting the report content of a nuisance call.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration of a caller search system in the present embodiment. The caller search system shown in the figure includes a caller search device 1 and a communication terminal 2. Caller search device 1 and communication terminal 2 are connected via network 100. When the communication terminal 2 receives a call from another communication terminal 3 via the communication network 200, the communication terminal 2 acquires a caller identifier (telephone number) from the received call and relates to the caller identifier acquired by the caller search device 1. Ask for information. The caller search device 1 acquires information reported from the user stored in the caller search device 1 and information related to the caller identifier from the search service 4 on the network 100 and notifies the communication terminal 2 of the information. Then, the communication terminal 2 presents the notified caller information to the user. Note that the network 100 such as an Internet telephone may be used as the communication network 200 for performing communication between the communication terminals 2 and 3.

  As shown in FIG. 1, the caller search device 1 includes an information reception unit 11, a caller information table 12, an information transmission unit 13, and a caller information extraction unit 14.

  The information receiving unit 11 receives annoying declaration of outgoing call from the communication terminal 2 and stores it in the sender information table 12. Specifically, the caller identifier of the nuisance call and the comment for the nuisance call are received from the communication terminal 2, and the caller information table 12 is associated with the caller identifier in association with the comment, the number of declarations, the number of reporters, and the number of reports per person. To store. The number of times of declaration is the number of times that the sender identifier has been reported. The number of filers is the number of users who have filed for the caller identifier. If the same user reports multiple times, the number of filers will be added, but the number of filers will be added by one. The The number of reports per person is calculated by dividing the number of reports by the number of reporters. FIG. 2 shows an example of information stored in the sender information table 12. The black list items in the figure are items that are marked when the number of reports and the number of reports per person exceed preset thresholds.

  When the information transmission unit 13 receives an information acquisition request from the communication terminal 2, the information transmission unit 13 acquires information stored in association with the caller identifier from the caller information table 12, and the caller information extraction unit 14 receives the caller identifier. The searched information is added using as a key and transmitted to the communication terminal 2.

  The caller information extraction unit 14 includes an address book search unit 141 and a search crawl unit 142, and searches the network 100 for information related to the caller identifier. Specifically, the address book search unit 141 uses the search service 4 that is arranged on the network 100 and can search for an identifier, searches whether the caller identifier is registered, and information about the caller identifier is obtained. If registered, the information is added to the response information to the callee. The search crawl unit 142 searches the network 100 with the caller identifier, crawls several lines of text near the character string where the caller identifier is found, and searches for the organization name / name or address-like notation. Add the organization name, name, or address to the response information to the callee.

  The communication terminal 2 includes a call communication unit 21, a caller information processing unit 22, and a user interface 23.

  The call communication unit 21 receives a call from another communication terminal 3 and communicates with the communication terminal 3. When receiving a call, the call communication unit 21 acquires a caller identifier from the incoming call and passes it to the caller information processing unit 22. Of course, it is also possible to make a call by calling from the call communication unit 21.

  The caller information processing unit 22 includes an information search unit 221 and an information report unit 222. The caller information processing unit 22 communicates with the caller search device 1 via the network 100 to receive information related to the caller identifier, or Declare the caller identifier. When the call communication unit 21 receives a call, the information search unit 221 transmits an information acquisition request including the caller identifier of the received call to the caller search device 1 to search for information regarding the caller. The information reporting unit 222 reports the sender information of the nuisance call to the sender search device 1.

  The user interface 23 includes an input device and a display device. The user interface 23 accepts an input of a nuisance call report from the user, and presents information about a caller of an incoming call to the user.

  The units included in the caller search device 1 and the communication terminal 2 may be configured by a computer including an arithmetic processing device, a storage device, and the like, and the processing of each unit may be executed by a program. This program is stored in a storage device included in the sender search device 1 and the communication terminal 2, and can be recorded on a recording medium such as a magnetic disk, an optical disk, or a semiconductor memory, or can be provided through a network.

  Next, the operation of the caller search device 1 will be described.

  FIG. 3 is a flowchart showing a flow of processing in which the caller search device 1 receives an information acquisition request and transmits information related to the caller identifier.

  First, the caller search device 1 receives an information acquisition request transmitted from the communication terminal 2 (step S11).

  Subsequently, the information transmission unit 13 acquires information corresponding to the caller identifier included in the information acquisition request from the caller information table 12 (step S12). The acquired information is added to the caller information sent back to the communication terminal 2. Information to be added to the sender information includes a comment associated with the sender identifier, the number of declarations, the number of reporters, whether or not the information is marked on the black list, and the like.

  Subsequently, the address book search unit 141 searches for the caller identifier from the search service 4 on the network 100 (step S13). If the search is successful, the search result is added to the caller information (step S14).

  If the search service 4 fails to search, the search crawl unit 142 searches the text on the network 100 using the caller identifier (step S15).

  Using an upper search result or the like searched by the caller identifier, a notation that looks like an organization name / name or address near the character string of the caller identifier is searched (step S16). If these notations exist, the contents of the notations are added to the sender information (step S17). FIG. 4 shows an example of text in which a caller identifier is described and text in which an organization name and an address exist near the character string.

  And the information transmission part 13 transmits the caller information which described the information regarding a caller identifier to the communication terminal 2 (step S18).

  Next, a process for determining whether or not to register a sender identifier that has been reported in the sender information table 12 in a black list will be described. FIG. 5 is a flowchart showing a flow of processing for determining whether or not to register a caller identifier in the black list.

  The information receiving unit 11 updates the number of reports and the number of reporters when there is a report of the sender identifier of the nuisance call from the communication terminal 2, and adds a comment if there is a comment. Then, the blacklist registration determination process shown in FIG. 5 is started.

  First, it is determined whether the number of declarations exceeds a certain number (step S21). If the number of declarations does not exceed a certain number, it is not registered in the black list (step S24).

  If the number of reports exceeds a certain number, it is determined whether the number of reports per person is equal to or less than a predetermined threshold (step S22). If the number of reports per person does not exceed the predetermined threshold, it is not registered in the black list (step S24), and if it exceeds the predetermined threshold, the caller identifier is registered in the black list (step S23). By marking a blacklist item in the caller information table 12, the caller identifier is registered in the blacklist.

  As shown in FIG. 5, in this embodiment, the threshold for the number of reports is 200, and the threshold for the number of reports per person is 2.0. Of course, each threshold value is not limited to this.

  Next, the operation of the communication terminal 2 will be described.

  FIG. 6 is a flowchart showing a flow of processing for presenting caller information when the communication terminal 2 receives a call.

  When the communication terminal 2 receives an incoming call (step S31), it is determined whether or not the caller identifier is notified (step S32). When the caller identifier is not notified, it is described in the information to be presented to the user that the caller is not notified (step S33).

  When the caller identifier is notified, the information search unit 221 transmits an information acquisition request including the caller identifier to the caller search device 1 (step S34).

  The caller search device 1 that has received the information acquisition request searches for information related to the caller and transmits it to the communication terminal 2, and the communication terminal 2 receives the caller information related to the caller (step S35).

  The communication terminal 2 reflects the number of declarations and comments from the received caller information in the information to be presented to the user (step S36).

  When the caller identifier is marked on the black list (step S37), the black list is marked on the information to be presented to the user (step S38). Whether or not the caller identifier is marked in the black list is described in the caller information.

  When the address book search result exists in the sender information (step S39), the contents of the search result are added to the information to be presented to the user (step S40).

  When there is no address book search result and there is an extraction result such as name and address using the sender identifier as a keyword (step S41), the extraction result is added to the information to be presented to the user (step S42).

  And the information regarding a sender | caller is shown by the user interface 23 (step S43). Information to be presented includes a caller identifier, the number of declarations, comments, presence / absence of blacklist registration, address book search results, keyword extraction results, and the like.

  7 to 9 show examples in which the communication terminal 2 presents information related to the caller. FIG. 7 shows a display example when there is an address book search result. In addition to the caller identifier, number of declarations, and comments, the address book search results are displayed. FIG. 8 is a display example when the caller is registered in the black list. When the caller identifier is registered in the black list, the mark 300 that can be recognized as being registered in the black list is displayed. Moreover, in FIG. 8, the information of the inventor who extracted the sender identifier as a keyword is displayed. FIG. 9 shows a display example when neither the address book search result nor the keyword extraction result exists.

  Next, I will explain the declaration of unwanted calls. A nuisance call is reported at the end of communication or by displaying an incoming call history.

  FIG. 10A is a display example that prompts the caller of a nuisance call at the end of communication. By selecting “Comment” or “Declare unwanted call” on the display screen, you will be notified of unwanted calls. FIG. 10B is a display example in which an incoming call history is displayed and a caller who makes a nuisance call declaration is selected.

  FIG. 11A is a screen that is displayed after selecting “Tell us about unwanted calls” in FIG. You may make a declaration by entering a comment. When “Yes” is selected here, the information report unit 222 transmits report information including the caller identifier and the entered comment to the caller search device 1. The caller search device 1 that has received the report information updates information in the caller information table 12 such as the number of reports and the number of reporters.

  FIG. 11B is a screen displayed after “comment” in FIG. 10 is selected. When a comment is entered and “Send” is selected, the information reporting unit 222 sends the caller identifier and the comment to the caller search device 1. The caller search device 1 that has received the comment adds the comment to the corresponding caller identifier in the caller information table 12.

  As described above, according to the present embodiment, the information receiving unit 11 receives a report of the caller identifier of the nuisance call from the communication terminal 2, and associates the caller identifier with the number of reports, the number of reporters, comments, and the like. When the caller search device 1 receives an information acquisition request including the caller identifier from the communication terminal 2, the information transmitter 13 stores the caller information table 12 in the caller information table 12. While searching for the associated information, the caller information extraction unit 14 searches the network 100 using the caller identifier as a key, and returns the caller information obtained by the search to the communication terminal 2. The user can know in advance the caller of the incoming call, and the user can respond with peace of mind. By returning information from each user and information obtained by searching the network 100, the user can know the sender information in advance.

DESCRIPTION OF SYMBOLS 1 ... Caller search device 11 ... Information receiving part 12 ... Caller information table 13 ... Information transmission part 14 ... Caller information extraction part 141 ... Address book search part 142 ... Search crawl part 2, 3 ... Communication terminal 21 ... Call communication Unit 22 ... sender information processing unit 221 ... information search unit 222 ... information report unit 23 ... user interface 4 ... search service 100 ... network 200 ... communication network

Claims (3)

A caller search method that searches and returns information about a caller in response to a request from a communication terminal,
The registration means receives the registration request including the caller identifier from the communication terminal, and is stored in the caller information storage means that registers and associates the caller identifier with the first caller information indicating the reputation regarding the caller identifier. Updating the first caller information;
Receiving an information acquisition request including a caller identifier from the communication terminal by a receiving means;
A step by the first information acquiring unit searches the caller identifier included in the information acquisition request from the caller information storing means, acquiring the first caller information,
Searching by using a caller identifier included in the information acquisition request by a second information acquisition unit, and acquiring second caller information indicating a user of the caller identifier ;
Returning the first caller information and the second caller information to the communication terminal by a transmission means;
A caller search method characterized by comprising: A caller search device that searches and returns information about a caller in response to a request from a communication terminal,
A caller information storage means for registering the caller identifier in association with the first caller information indicating the reputation regarding the caller identifier;
A registration unit that receives a registration request including a caller identifier from a communication terminal and updates the first caller information stored in the caller information storage unit;
Receiving means for receiving an information acquisition request including a caller identifier from the communication terminal;
A first information acquisition means for searching for a sender identifier included in the information acquisition request from the sender information storage means and acquiring the first sender information;
A second information acquisition means for searching using a caller identifier included in the information acquisition request and acquiring second caller information indicating a user of the caller identifier ;
Transmitting means for returning the first caller information and the second caller information to the communication terminal;
A caller search device characterized by comprising: A caller search program that causes a computer to execute the caller search method according to claim 1 .

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