JP5684298B2 - Mail map generation apparatus and method - Google Patents

Description

  The present invention relates to a mail map generation apparatus and method.

  2. Description of the Related Art Conventionally, e-mail using computer communication technology has been used in order to promptly and reliably make a business request. For example, a business requester transmits a mail requesting a business to the request destination and the related party, and receives a mail reporting the result of the requested business from the request destination.

  By the way, in the business request in the company, the client and the person in charge of the business do not exchange one-on-one, and the business distribution person in charge between the client and the person in charge and the person in charge in each department. Stakeholders may intervene. In this case, the client often needs to make an inquiry call or e-mail in order to know who the recipient of the sent e-mail has been forwarded to whom and the person in charge of business. Furthermore, in order to progress the requested work, the requester and related parties need to confirm the transmission / reception of the mail, grasp the presence / absence of a response, and prompt the user. Patent Documents 1 and 2 that disclose techniques for reducing and speeding up such work are known.

  Patent Document 1 discloses an e-mail system that tracks and manages e-mail transfer status and reply status. The electronic mail system of the same document adds tracking information (for example, a message ID described in the header part of the mail according to a command input at the time of mail creation) to the mail, and based on this tracking information, the sender's Keep track of email sent and received.

  Patent Document 2 discloses an e-mail system capable of confirming the location of an e-mail being delivered or rewriting the contents of the e-mail being delivered. In order to track the location of a specified e-mail, the e-mail system of the same document records a transfer record of an e-mail transferred to another mail server and a delivery record of an e-mail delivered to a user in the mail server. When the specified electronic mail is found in the delivery record, the storage state of the electronic mail after being delivered to the user is investigated.

JP 2010-217994 A JP-A-7-271691

  However, the technique of Patent Document 1 provides information indicating the state of transmission / reception by tracking the sender's mail, and the technique of Patent Document 2 provides information indicating the storage state of mail after being delivered. None of these are techniques that intuitively show the progress of the requested work.

  The business requester can intuitively understand in real time how the email is being forwarded as the progress of the requested business, whether it has reached the department in charge and the person in charge, and where it has reached. We want to provide information that can be grasped.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a mail map generation apparatus and method for generating a mail map indicating how a business request is transmitted and also indicating the progress of the business request.

The present invention provides the following solutions.
(1) A mail map generation device that generates a mail map indicating a request route and progress of a business request using mail. When a request mail for a business request is transmitted from a requester, the request for the request mail is requested. Request route setting means for setting a route, identification information giving means for giving identification information to the request mail, and giving the same identification information as the request mail to the quote mail using the request mail; Map generation means for generating the mail map indicating the request path set by the request path setting means, and the map generation means configures the request path based on the request mail or the quote mail. The person identification means for identifying the person in charge and the identified person in charge are associated with the area on the mail map and the progress of the business request And an updating unit that updates the state of the area on condition that the person in charge performs a predetermined operation on the request mail or the citation mail. Mail map generation device.

  According to the configuration of (1), the mail map generation device according to (1) is a device that generates a mail map indicating a request route and progress of a business request using mail, and for requesting a business request from a client. When the request email is sent, the request route of the request email is set, identification information is given to the request email, and the same identification information is given to the quote email using the request email A mail map indicating the requested route is generated. Then, the mail map generation device identifies the person in charge constituting the request route based on the request mail or the quote mail, associates the identified person in charge with the area on the mail map, and indicates the progress of the business request. The state shown is associated with the region, and the state of the region is updated on condition that the person in charge performs a predetermined operation on the request mail or the quote mail.

That is, the mail map generation device according to (1) generates a mail map based on the set request route based on the request mail, and assigns the person in charge of the request route based on the request mail or the quote mail to the mail map. When the person in charge performs a predetermined operation in association with the upper area, the state of the area is updated.
Therefore, the mail map generation device according to (1) can generate a mail map indicating how the business request is transmitted and also indicating the progress of the business request.

  (2) The predetermined operation is an operation of transferring the request mail or the quote mail, and the updating unit updates the state of the area to a state corresponding to the first display. Mail map generator.

  Therefore, the mail map generation device according to (2) generates a mail map that shows how the business request is transmitted and can intuitively indicate the progress of the business request. Can do.

  (3) The predetermined operation is an operation of opening the request mail or the quote mail, and the updating unit updates the state of the area to a state corresponding to the second display. (1) or (2 ) Mail map generation device.

  Therefore, the mail map generation device according to (3) generates a mail map that indicates how the business request is transmitted and can intuitively indicate the progress of the business request. Can do.

  (4) The predetermined operation is an operation of returning the request mail or the quote mail, and the update unit updates the state of the area to a state corresponding to a third display. The mail map generation device according to any one of the above.

  Therefore, the mail map generation device according to (4) generates a mail map that indicates how the business request is transmitted and can intuitively indicate the progress of the business request. Can do.

  (5) In the mail map generation method executed by the mail map generation device according to (1), when the request route setting unit transmits a request mail for a business request from a requester, A request route setting step for setting a request route, and the identification information giving means assigns identification information to the request email, and the same identification information as the request email is given to a quote email using the request email. An identification information providing step to be provided, and a map generating step in which the map generating means generates the mail map indicating the requested route set by the requested route setting step, wherein the map generating step A person identification means for identifying a person in charge who constitutes the request route based on the request mail or the quote mail; The associating means associates the identified person in charge with the area on the mail map and associates the state indicating the progress of the business request with the area, and the updating means includes the request mail. Or an update step of updating the state of the area on condition that the person in charge performs a predetermined operation on the quoted mail.

  Therefore, the mail map generation method according to (5) can generate a mail map indicating how the business request is transmitted and also indicating the progress of the business request.

According to the present invention, it is possible to generate a mail map that shows how a business request is transmitted and can also be used for progress management of the requested business.
Furthermore, according to the present invention, it is possible to generate a mail map that can efficiently proceed with a task of requesting a task and a task of reporting a result when the task is executed.

It is a block diagram which shows the structure of the mail map production | generation apparatus which concerns on one Embodiment of this invention. It is a flowchart which shows the processing content of the mail map production | generation apparatus which concerns on one Embodiment of this invention. It is a flowchart following the flowchart of FIG. It is a flowchart which shows the mail map display processing content of the mail map production | generation apparatus which concerns on one Embodiment of this invention. It is a figure which shows an example of the mail map which the mail map production | generation apparatus concerning one Embodiment of this invention displayed. It is a figure which shows an example of the mail map following FIG. It is a figure which shows an example of the mail map following FIG. It is an example of a displayed mail map, and is a diagram showing an example of a process of reporting. It is an example of the displayed mail map, and is a diagram showing an example when reporting is completed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a mail map generation device 10 according to an embodiment of the present invention. The mail map generation device includes a request route setting unit 11, an identification information adding unit 12, a map generation unit 13, and a display unit 14, and a mail map indicating a request route and progress of a business request using mail. Generate.
The mail subject to the present invention is stored in the mail DB 61 (database) of a predetermined mail server 60 connected to the network 70. The mail map generation device 10 can acquire the target mail by searching the mail DB 61 via the network 70 for a specific mail (for example, mail transmitted / received only within the company). The mail subject to the present invention is always transmitted to a predetermined mail server 60 by the function of Cc (Carbon Copy) or Bcc (Blind Carbon Copy), and is stored in the mail DB 61. 10 may retrieve the target mail by searching the mail DB 61.
In addition, in order to request work, the person-in-charge terminals 50a, 50b,... (Hereinafter, the same applies to the display devices 51a, 51b,. The email sent to is called the request email, and the email using the request email like forwarding or reply is called the quote email.

When a request mail for a business request is transmitted from the requester, the request path setting unit 11 sets a request path for the request mail.
Specifically, when the request route setting unit 11 periodically searches the mail DB 61 and extracts the request mail, the request route setting unit 11 sets the request route of the request mail. In the request mail, for example, data indicating the request mail and data indicating the request route are inserted at a position indicated by a predetermined tag. These data are selectively input when the requester transmits a request mail. The request route setting unit 11 extracts a mail in which data indicating a request mail is inserted from the mails stored in the mail DB 61 as a request mail, and from the data indicating the request route inserted in the request mail. Set the request route. The data indicating the request route may be a code indicating the patterned request route.

The identification information giving means 12 gives identification information to the request mail extracted by the request route setting means 11, and gives the same identification information as the request mail to the quote mail using the request mail.
Specifically, the identification information providing unit 12 assigns a request mail ID (for example, composed of a date and time) to the extracted request mail so that each request mail can be identified. The request mail ID given to the request mail is inserted into a predetermined position of the request mail (for example, a position indicated by a tag indicating the request mail ID).
Further, the identification information adding means 12 analyzes mail that is not a request mail, extracts a quote mail using the request mail as a reply or transfer, and requests mail of the request mail used by the quote mail as the extracted quote mail Give an ID. The request mail ID given to the quote mail is inserted into a predetermined position of the quote mail (for example, a position indicated by a tag indicating the request mail ID in the data constituting the quote mail). The quote mail includes, for example, a request transfer mail in which the request mail is transferred and a request report mail that is a reply to the request mail.

The map generation unit 13 generates a mail map indicating the request route set by the request route setting unit 11.
The request route is determined by a plan when the client requests a job. The request path includes the requester and the requested department. The requested department may include a job system (eg, general manager, manager, etc.).
The map generation unit 13 generates a mail map for each request mail ID and stores it in the mail map DB 31. The mail map is composed of a requester area and a person-in-charge person's area (hereinafter referred to as a person-in-charge area) for each department at the request destination. As an initial state, the map generation unit 13 associates the requester with the client's area, sets the area state to the transmitted state, associates the person in charge with the person's area, and sets the area state to an unprocessed state. The person in charge associated with the area of the person in charge may be, for example, the person in charge in the case of one person in the organizational system, and may be undetermined in the case of a plurality of persons in the administrative system.

  Further, the map generation unit 13 includes a person-in-charge identification unit 131, a correspondence unit 132, and an update unit 133.

The person-in-charge specifying unit 131 specifies a person in charge who constitutes the request route based on the request mail or the quote mail.
Specifically, the person-in-charge specifying unit 131 acquires the receiver information of the request mail or the receiver information of the quote mail to which the request mail ID is assigned, and based on the acquired receiver information (for example, mail address). The department name, the organization name and the person in charge are identified. For example, the mail map generation device 10 can specify a department name, a system name, and a person-in-charge name from an email address based on a staff information DB (stores name, department, organization system, email address, etc.).

The association unit 132 associates the identified person in charge with the area on the mail map and associates the state indicating the progress of the business request with the area.
Specifically, the associating unit 132 sets the area on the mail map (for example, when the mail map is in a table format including rows and columns, the column of the organization in the department row or the column of the person in charge). The identified person-in-charge name and a state (for example, an unprocessed state) indicating an operation on the mail are associated with each other and stored in the mail map DB 31.

The update unit 133 updates the state of the area on the condition that the person in charge performs a predetermined operation on the request mail or the quote mail.
Specifically, the updating unit 133 displays, for example, a first display indicating that the request mail or the quote mail has been transferred based on the operation of transferring the request mail or the quote mail (for example, indicates transmission). The state is updated to the state corresponding to the arrow). In addition, the updating unit 133 displays the state of the area based on an operation for opening the mail with identification information, for example, as a second display (for example, displaying the area) indicating that the received request mail or quote mail has been opened. Update to a state corresponding to (displayed with solid line). The update unit 133 also displays, for example, a third display (for example, an arrow indicating transmission as a solid line) indicating that the area status has been reported based on an operation of returning a request mail or a quote mail. To the state corresponding to

  The display unit 14 receives the request mail ID and displays a mail map corresponding to the received request mail ID on the display device 51 of the person-in-charge terminal 50. The display means 14 displays the mail map updated by sending / receiving mail in real time.

  FIG. 2 is a flowchart showing the processing contents of the mail map generation device 10 according to an embodiment of the present invention. FIG. 3 is a flowchart following the flowchart of FIG. The mail map generation device 10 includes hardware included in a computer and its peripheral devices, and software that controls the hardware. The following processing is performed by a control unit (for example, CPU) of the mail map generation device 10 according to predetermined software The process is executed periodically (for example, every 5 seconds).

  In step S101, the mail map generation device 10 (request route setting unit 11) extracts a new mail from the mail DB 61. More specifically, the mail map generation device 10 searches the mail DB 61 and extracts mails transmitted after the previous search time. Thereafter, the mail map generation device 10 moves the process to step S102.

  In step S102, the mail map generation device 10 (request route setting means 11) determines whether or not the extracted mail is a request mail. More specifically, the mail map generation device 10 determines whether data indicating a request mail is inserted at a predetermined position of the extracted mail. If this determination is YES, the mail map generation device 10 moves the process to step S103, and if NO, the mail map generation device 10 moves the process to step S105.

  In step S103, the mail map generation device 10 (request route setting means 11, identification information giving means 12) sets a request route and assigns a request mail ID to the request mail. More specifically, the mail map generation device 10 acquires data indicating the request route from a predetermined position of the request mail, stores the request route for the mail map based on the acquired data, and then stores the request mail. The request mail ID is inserted at a predetermined position. Thereafter, the mail map generation device 10 moves the process to step S104.

  In step S104, the mail map generation device 10 (map generation means 13) generates a mail map. More specifically, the mail map generation device 10 is a mail map associated with a request mail ID, and includes a requester area and a person in charge area based on the stored request route. Generate a map and set the region state to the initial state. Thereafter, the mail map generation device 10 moves the process to step S111.

  If it is determined in step S102 that it is not a request mail, in step S105, the mail map generation device 10 (identification information adding means 12) determines whether or not the extracted mail is a quote mail. More specifically, the mail map generation device 10 is a mail in which data indicating a request mail is not inserted at a predetermined position among data constituting the mail, and the request mail is used as a reply or a transfer. It is determined whether or not it is an e-mail. If this determination is YES, the mail map generation device 10 moves the process to step S106, and if NO, the mail map generation device 10 moves the process to step S111.

  In step S106, the mail map generation device 10 (identification information providing unit 12) assigns the same request mail ID as the request mail used by the quote mail to the quote mail. More specifically, the mail map generation device 10 inserts the request mail ID of the request mail used by the quote mail at a predetermined position of the quote mail. Thereafter, the mail map generation device 10 moves the process to step S107.

  In step S107, the mail map generation device 10 (map generation means 13) determines whether or not the quote mail has been transferred. More specifically, the mail map generation device 10 determines whether data indicating transfer is inserted at a predetermined position (for example, the position of the subject) of the cited mail. If this determination is YES, the mail map generation device 10 moves the process to step S108, and if NO, the mail map generation device 10 moves the process to step S109.

  In step S108, the mail map generation device 10 (map generation means 13) updates the state of the area on the mail map to the transfer state, and associates the transmission destination area on the mail map with the person in charge and the unprocessed state. More specifically, the mail map generation device 10 acquires the sender information of the quote mail, and sets the state of the area corresponding to the acquired sender information as the transfer state. Next, the mail map generation device 10 acquires the recipient information of the quote mail, and in the area corresponding to the acquired recipient information, the state of the person in charge and the operation for the mail (for example, the unprocessed state) Update the mail map by associating. Thereafter, the mail map generation device 10 moves the process to step S111.

  If it is determined in step S107 that it is not a forwarded mail, in step S109, the mail map generation device 10 (map generation means 13) determines whether or not the quote mail is a reply mail. More specifically, the mail map generation device 10 determines whether or not data indicating a reply is inserted at a predetermined position (for example, the position of the subject) of the quote mail. If this determination is YES, the mail map generation device 10 moves the process to step S110, and if NO, the mail map generation device 10 moves the process to step S111.

  In step S110, the mail map generation device 10 (map generation means 13) updates the state of the area on the mail map to the reported state. More specifically, the mail map generation device 10 acquires the sender information of the quote mail and sets the state of the area corresponding to the acquired sender information to the reported state. Thereafter, the mail map generation device 10 moves the process to step S111.

  In step S111, the mail map generation device 10 (map generation means 13) determines whether or not all the extracted mails have been processed. More specifically, the mail map generation device 10 determines whether or not processing for the number of mails extracted in step S101 has been performed. If this determination is YES, the mail map generation device 10 moves the process to step S112, and if NO, the mail map generation device 10 moves the process to step S102.

  In step S <b> 112, the mail map generation device 10 (map generation unit 13) extracts the mail with the requested mail ID from the mail DB 61. More specifically, the mail map generation device 10 searches the mail DB 61 by the request mail ID corresponding to the mail map, and extracts the request mail and the quote mail. Thereafter, the mail map generation device 10 moves the process to step S113.

  In step S113, the mail map generation device 10 (map generation means 13) determines whether or not the extracted mail has been opened. More specifically, the mail map generation device 10 determines whether there is an opening confirmation mail corresponding to the extracted request mail or quote mail. If this determination is YES, the mail map generation device 10 moves the process to step S114, and if NO, the mail map generation device 10 moves the process to step S115.

  In step S114, the mail map generation device 10 (map generation means 13) updates the state of the area on the mail map to the opened state. More specifically, the mail map generation device 10 acquires recipient information from the opened request mail or quote mail, and updates the state of the area corresponding to the acquired recipient information to the opened state. Thereafter, the mail map generation device 10 moves the process to step S115.

  In step S115, the mail map generation device 10 (map generation means 13) determines whether or not all the extracted mails have been processed. More specifically, the mail map generation device 10 determines whether or not processing for the number of mails extracted in step S112 has been performed. If this determination is YES, the mail map generation device 10 ends the process, and if NO, the mail map generation device 10 moves the process to step S113.

  FIG. 4 is a flowchart showing the mail map display processing content of the mail map generation device 10 according to an embodiment of the present invention. The following processing is processing executed by the control unit (for example, CPU) of the mail map generation device 10 according to predetermined software.

  In step S201, the mail map generation device 10 (display unit 14) receives the request mail ID. More specifically, the mail map generation device 10 displays a reception screen prompting the user to input a request mail ID on the display device 51 of the person-in-charge terminal 50, and receives and stores the input request mail ID. Thereafter, the mail map generation device 10 moves the process to step S202.

  In step S202, the mail map generation device 10 (display unit 14) displays the mail map of the received request mail ID in real time. More specifically, the mail map generation device 10 searches the mail map DB 31 based on the received request mail ID, and displays it on the display device 51 of the person-in-charge terminal 50 based on the searched mail map. The mail map generation device 10 updates the contents to be displayed every time the mail map is updated. Thereafter, the mail map generation device 10 receives an end operation and ends the process.

FIG. 5 is a diagram showing an example of a mail map displayed by the mail map generation device according to the embodiment of the present invention. In the example of FIG. 5, when the plan of the job request route is supervising (person in charge: SA)-XX department general manager (manager: undecided)-department in charge AA (undecided: undecided), This is an example in which a request mail is transmitted to the manager KM of the general manager XX.
The mail map generation device 10 generates areas of related parties and parties based on the request route plan, and displays the areas separately for a request mail flow indicating the progress of the request and a report mail flow indicating the progress of the report. To do. Further, the mail map generation device 10 connects the generated regions with broken-line arrows.
Next, the mail map generation device 10 associates the person in charge SA with the area of the person in charge of the supervisor from the sender information of the request mail, displays the area with a solid line frame, and confirms that the area is in the requested state. Show. Similarly, the manager KM is associated with the manager area of the XX department general manager from the recipient information of the request mail, and the area is displayed with a broken line frame to indicate that the area state is an unprocessed state. In addition, the person in charge SA and the manager KM are updated from a broken line arrow to a solid line arrow to indicate that a request has been made.

FIG. 6 is a diagram showing an example of a mail map following FIG.
The mail map generation device 10 displays the area of the manager KM with a solid line based on the opening of the transmission destination manager KM, thereby indicating that the area is in the opened state.

FIG. 7 is a diagram showing an example of a mail map following FIG.
Based on the fact that the manager's KM has forwarded the quoted mail to the general manager of XX department KF, the mail map generator 10 displays a solid line with an arrow connecting the manager's area and the general manager of the XX department. Based on the fact that the vice-length KF is associated with the area of the XX section general deputy chief, the area is indicated by a broken-line frame, the state of the area is in an unprocessed state, and then the vice-length KF is opened. The area is displayed with a solid line frame to indicate that the area is in an opened state.
In this way, the mail map generation device 10 displays the progress of the business request by the request mail in real time based on the transmission / reception of the mail.

  FIG. 8 is an example of a displayed mail map and shows an example of a report process. In the example of FIG. 8, after the example of FIG. 7, a business request is sent from the person in charge of the XX department general manager KA to the manager BB of the department in charge of the XX department, and the manager BM and the deputy manager BF Then, after being transmitted to the actual person in charge BA, the person in charge BA executes the business and returns a quote mail to the deputy chief BF. In the report mail flow, the mail map generation device 10 updates the arrow connecting the person-in-charge BA area and the deputy chief BF area from a broken line to a solid line, thereby indicating that the person in charge BA has reported to the deputy chief BF.

FIG. 9 is an example of the displayed mail map and shows an example when the report is completed.
The example of FIG. 9 is an example in which, after the example of FIG. 8, a quote mail is returned to the forwarder, a business report is transmitted along the route of the request, and the business request is completed.
The mail map generation device 10 displays an arrow with a solid line based on the sender information and the receiver information of the returned quote mail to indicate that it has been reported. Further, as shown in FIG. 9, the mail map generation device 10 may display an arrow with a solid line based on the fact that the reply has been further replied, display “approved”, and indicate that it has been approved.
Further, if no report is made, the mail map generation device 10 may send an automatic email for reminder to the person in charge associated with the area of the route not to report based on the set time schedule. The mail map generation device 10 may generate a track record as a report.

According to the present embodiment, when a request mail for a business request is transmitted from a requester, the mail map generation device 10 sets a request route for the request mail, and gives identification information to the request mail. The same identification information is given to the quote mail using the request mail, and a mail map indicating the set request path is generated. Then, the mail map generation device 10 identifies the person in charge constituting the request route based on the request mail or the quote mail, associates the identified person in charge with the area on the mail map, and the progress status of the business request Is associated with the area, and the state of the area is updated on condition that the person in charge performs a predetermined operation (for example, forwarding, opening, replying) to the request mail or the quote mail. Further, the mail map generation device 10 displays the generated mail map, and displays the updated mail map in real time.
Therefore, the mail map generation device 10 can generate a mail map that can be used for managing the progress of the requested job while indicating how the job request is transmitted. Furthermore, the mail map generation device 10 can display the mail map in real time, and can efficiently perform the work of requesting the work and the work of reporting the result when the work is executed. .
Furthermore, when there is an addition or correction of the request content, the mail map generation device 10 uses the mail map for information such as how far the request has been transmitted and where the requester should contact. By displaying, it can be promptly provided to the client.

As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above.
For example, in the above-described embodiment, the request route setting unit 11 periodically searches the mail DB 61 and extracts the request email. However, the request route setting unit 11 accepts request data as a request email from the requester. Thus, data indicating the request route may be set out of the received request data. In this case, the identification information adding unit 12 may add a request mail ID to the received request data and transmit it as a request mail.

  The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

DESCRIPTION OF SYMBOLS 10 Mail map production | generation apparatus 11 Request route setting means 12 Identification information provision means 13 Map generation means 131 Person in charge identification means 132 Correspondence means 133 Update means 14 Display means 31 Mail map DB
50a, 50b Person in charge terminal 51a, 51b Display device 60 Mail server 61 Mail DB
70 network

Claims (5)

A mail map generation device that generates a mail map indicating a request route and progress of a business request using mail,
When a request mail for a business request is transmitted from the requester, a request path setting means for setting a request path of the request mail;
Identification information giving means for giving identification information to the request mail and giving the same identification information as the request mail to the quote mail using the request mail;
Map generating means for generating the mail map indicating the request route set by the request route setting means,
The map generation means includes
Based on the request mail or the quote mail, a person-in-charge specifying means for specifying a person in charge constituting the request route;
Corresponding means for associating the identified person in charge with the area on the mail map and associating the state indicating the progress of the business request with the area;
Update means for updating the state of the region on condition that the person in charge forwards, opens or returns the request mail or the quote mail.
Mail map generator. Before SL updating means updates the status of the region on condition that the operation of the transfer is performed in a state corresponding to the first display,
The mail map generation device according to claim 1. Before SL updating means updates the status of the area on the condition that operation of the opening is performed in a state corresponding to the second display,
The mail map generation device according to claim 1 or 2. Before SL updating means updates the status of the region on condition that the operation of the return is performed to the state corresponding to the third display,
The mail map generation device according to any one of claims 1 to 3. A mail map generation method executed by the mail map generation device according to claim 1,
When the request route setting means transmits a request mail for a business request from the requester, a request route setting step for setting a request route of the request mail;
An identification information giving step in which the identification information giving means gives the identification information to the request mail, and gives the same identification information as the request mail to the quote mail using the request mail;
The map generation means includes a map generation step of generating the mail map indicating the request route set by the request route setting step,
The map generation step includes:
The person-in-charge specifying means specifies a person in charge who constitutes the request route based on the request mail or the quote mail;
The associating means associates the identified person in charge with an area on the mail map, and associates a state indicating a progress status of a business request with the area;
An update step for updating the state of the area on the condition that the updating means performs an operation for forwarding, opening or replying to the request mail or the quote mail by the person in charge. ,
Mail map generation method.

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