JP5690607B2 - Billing system using non-contact IC card reader / writer terminal device - Google Patents

Description

  The present invention relates to a function for collecting opinions such as approval or disapproval of a user in a terminal device of a non-contact IC card.

  With the advancement of information and communication technology, the purchase of products and services and the collection of evaluation information and marketing methods using such information have also changed, enabling more advanced analysis.

  Conventionally, convenience stores have collected products sold from cash register terminals and their purchasers (gender / rough age) and time, analyzed the data with a POS system (Point of sale system), and were in the customer base at each store It is well known that sales per store area are improved by displaying products at appropriate times.

  However, since the POS system cannot identify a customer, it has not been possible to grasp the preference for each customer and the purchasing trends across other stores.

  On the other hand, electronic money and electronic tickets using non-contact IC cards have become widespread, and there is no need to use small change in daily life. With the introduction of electronic money, the unique ID of each IC card has made it possible to conduct marketing that identifies customers and services that are tailored to the behavioral trends of each customer. In addition, with the electronic point grant system, the user side is linked to the actual discount by collecting points for each purchase, and the store side is linked to the increase in repeat customers and the usage history accumulated for each point card presentation. It is also possible to grasp purchasing trends across other stores.

  In addition, in the Web commerce site on the Internet, it is possible to grasp not only the purchase of products but also the information of the referenced products as Web operation history, so that deeper user preference analysis can be performed. . For this reason, a technique called so-called recommendation is adopted, in which products that are likely to meet the user's interest are presented as “recommendations” from past usage records for each user. This recommendation technique can also be applied to IC cards, mobile phones, and the like that can electronically collect information online, and can also be applied to the above-mentioned POS systems and point grant systems that support electronic money.

  In this way, with the widespread use of devices that can electronically record and collect purchasing information, the optimization of product assortment by analysis of conventional purchase behavior records that do not identify individuals, and the purchase behavior history of each individual More advanced marketing techniques that presume consumer preferences, present recommended products optimized for each individual, and promote purchases are becoming widespread.

  An example of the technology related to the above will be given. Patent Document 1 describes an invention for improving the quality of recommendation. Patent Document 2 describes an invention relating to a recommendation based on a behavioral characteristic of a user. Patent Document 3 describes an invention related to vote for approval and disapproval using an IC card.

JP 2006-318294 A JP 2004-102950 A JP 2001-84315 A

  At present, whether or not the recommendation is successful is judged by whether or not the recommended product is bought as a result. However, the only way to know whether or not a recommendation was appropriate is to measure it by taking a questionnaire at a later date. Although it is possible to answer a questionnaire when using a web commerce site on the Internet at a later date without much cost, it is not easy to have a customer visit the store again in an actual store.

  An easy way to do this is to ask when you purchase (settlement) a product. However, it is a burden for the customer to answer the questionnaire one by one, and the costly method of aggregation is a disadvantage for the store. Therefore, there is a need for a method in which the customer's evaluation is input without imposing a burden on the customer and without costing the store. In an electronic money system using a non-contact IC card that is already spreading widely, there is a possibility that evaluations for each customer can be collected more easily by simple payment that can be made by touch and an ID unique to the card.

  Here, in an electronic money system using a non-contact IC card, a method of having an evaluation input in a form that does not impair convenience and ease of use at the time of settlement (payment) can be achieved with a low-cost and existing system. The challenge is to establish a method that can be implemented without major changes.

  As a method for realizing this, there is simply a method of using two payment terminals as shown in FIG. 2 and deciding which terminal is to be used for settlement according to the evaluation contents. Although this method is simple, since two terminals are used, an extra cost and a cash register space for placing the terminals are required. Another method is to incorporate an evaluation button in the terminal as shown in FIG. However, with this method, the extra operation of pressing a button is added to the payment that has been only a touch until now, and the convenience of electronic money is impaired.

The problem is solved by a terminal that changes the touch location by evaluation at the time of payment. Two optical sensors are embedded in advance as sensors for detecting the touch position in the reading area of the non-contact IC card of the terminal. At this time, depending on the position of the card, the positions of the two photosensors are set so that one sensor is blocked by the IC card and the other is exposed to light. Thus, one terminal is controlled so as to be virtually seen as two, and a terminal device that functions as a terminal to be touched, that is, a terminal that differs depending on an evaluation value, and the conventional structure that does not have a structure for distinguishing by the touched position. Mixed with other types of terminal devices.

By making it possible to input evaluations only by adding two optical sensors to one terminal, the cost increase and the space can be minimized. Also, by changing the evaluation value at the place where it is touched, the evaluation can be input without any extra operation, and settlement and evaluation input can be performed without impairing convenience.
Furthermore, it is possible to collect evaluation results without changing the conventional billing management system by treating one terminal virtually as two terminals and switching between the two virtual terminals according to the evaluation value. become.

It is a figure explaining an example of composition of this embodiment. It is a figure explaining an example of the simple structure which can input evaluation. It is a figure explaining an example of the simple structure which can input evaluation. It is a figure explaining the area | region which inputs an evaluation, and the position which attaches a sensor. It is a figure explaining the internal block of the non-contact IC card reader / writer terminal in the structure of this embodiment. It is a figure explaining the internal processing flow of the non-contact IC card reader / writer terminal in the structure of this embodiment. It is a figure explaining the structure of the information sent to a charge management system from the non-contact IC card reader / writer terminal in the structure of this embodiment. It is a figure explaining the accounting management system and evaluation management system whole of electronic money and an electronic ticket including the non-contact IC card reader-writer terminal in the structure of this embodiment. It is a figure explaining the data structure of the evaluation history in the composition of this embodiment. It is a figure explaining the definition of an evaluation terminal in the composition of this embodiment.

  An example of a contactless IC card reader / writer terminal with an evaluation input function (hereinafter referred to as an evaluation terminal) according to the present invention and a system for collecting evaluations using the same will be described with reference to FIGS. 1 and 4 to 8.

  FIG. 1 is a diagram illustrating the structure of an evaluation terminal that implements the present invention. Reference numeral 101 denotes a housing of the evaluation terminal. This chassis determines the payment amount for product purchases, etc., a device 102 such as a POS terminal for charging an IC card (electronic money), a network for transmitting the payment to the charging management system 105 after the IC card has been charged and settled 104 and the gateway device 103 are connected.

  In the touch area on the surface of the housing, two evaluation input touch guide lines 115 and 116 are drawn so as to cover the card position detection sensors 113 and 114. By touching either 115 or 116, the evaluation value can be input together with the settlement. 117 is a display screen for the settlement amount and the evaluation value. When the settlement is performed, the settlement amount is first displayed. When the user touches one of the areas 115 and 116, characters corresponding to the evaluation value of the touched area are displayed. Is done.

  121 to 127, a cross section of the evaluation terminal housing 101 will be described. A single electronic circuit board 112 is stored in the housing, and card position detection sensors 123 and 124, a settlement amount and evaluation value display screen 125, and an antenna are provided on the surface of the board (on the housing surface side, the right side in the figure). 126 is attached, and electronic circuit components 127 such as a CPU and a memory are attached to the back surface (left side in the figure).

  The card position detection sensors 113, 114, 123, and 124 are optical sensors such as photodiodes, for example. When the card is held over, the position of the card is determined because the light is blocked and darkened.

  In FIG. 1, a configuration in which the evaluation terminal 101 is in a separate housing from the device 102 such as a POS terminal is described. However, the evaluation terminal is incorporated in the POS terminal or is not a POS terminal, and a settlement amount input is performed. And a terminal having a receipt issuing function. Moreover, you may incorporate in the information terminal which does not accompany payment. In this case, the evaluation can be collected even with a free information providing service by processing the settlement amount as 0 yen.

  FIG. 4 is a diagram for explaining the mounting positions of the card position detection sensors 113 and 114. FIG. A readable range 402 of the non-contact IC card can be defined corresponding to the antenna 401 attached in the housing. Margins 403 and 405 having a predetermined interval are provided above and below the area, evaluation input touch areas 404 and 406 are provided in accordance with the card size, and an easy-to-understand display such as drawing a line surrounding the area on the housing.

  The card position detection sensor is attached to areas 407 and 408 where the two evaluation input touch areas do not overlap. The distance between the two sensors is longer than the card size (height).

  Next, the processing flow at the time of settlement will be described with reference to FIGS.

  FIG. 5 is a diagram illustrating the internal configuration of the evaluation terminal and the non-contact IC card. The evaluation terminal 501 includes a communication interface 504 for connecting to a POS terminal or GW through the communication lines 517 and 518, a CPU 505 that executes the processing flow shown in FIG. 6, and a program memory that stores a program that executes the processing flow shown in FIG. 506, action memory 507 at the time of program execution, authentication mechanism 508 for reading and writing information stored securely in a non-contact IC card to prevent counterfeiting, and IC card communication for communicating with a non-contact IC card Interface 509, antenna 510, position sensor mechanism 511 for processing values of card position sensors 512, 513, display interface 514 for controlling display device 515, and bus 516 for connecting circuit blocks 504 to 509, 511, 514 Consists of.

  On the other hand, the non-contact IC card 521 includes an IC card communication interface 522 and an antenna 523 that communicate with the evaluation terminal 501, a power circuit 524 that converts an electromagnetic wave signal obtained from the antenna into a DC power source, a CPU 525 that performs processing in the card, A program memory 526 for storing a processing program, a non-volatile data memory 527 for storing an ID or balance inherent to an IC card, a working memory 528, data is securely accessed, and the contents of the data memory 527 are protected. It comprises an authentication mechanism 529 and a bus 530 connecting 522, 525 to 529.

  FIG. 6 is a flowchart for explaining the processing flow of the evaluation terminal. First, a settlement amount is designated from the POS terminal 102 (601). At this time, the settlement amount is displayed on the display device 515 through the display interface 515. Next, the reading of the non-contact IC card is continued until the contents of the in-card data memory 527 can be read (602, 603). Here, the contents of the in-card data memory 527 are the card ID and balance. When the card contents are read, the position sensor state is confirmed through the card position sensor mechanism 511, and the position of the card, that is, the evaluation value is obtained (604). The position detection uses the value of the two position detection sensors on the side where the light is blocked, but if both the sensors are not blocking the light or both are blocking the light, A predetermined evaluation value is adopted. Next, a new balance obtained by subtracting the settlement amount from the balance is obtained and written to the card (605). Then, the written value is read again (606), it is determined whether or not it is equal to the written value (607), and if it is not located, the processing after 604 is repeated again. If they are equal, the selected character string is displayed according to the settled amount and the position determination information (608). When the balance is insufficient with respect to the settlement amount, the amount (balance) that can be settled is displayed. For example, “Yes”, “No”, “Good”, “Bad”, “Good”, “Not good”, “Good!”, “Thank you”, etc. Prepare a column. In the case of facing the store clerk at the cash register, it may be difficult to put a “bad” evaluation directly, so when using the standard or particularly good distinction as an evaluation value, such as “good” or “thank you” There is also. In addition, a sound corresponding to the evaluation value is issued in synchronization with the display of the character string. For example, an electronic sound such as “beep” or “boo” is generated. Finally, the completion of the settlement is transmitted to the gateway 103 through the communication interface 504 toward the POS terminal 102 and the charge management system in accordance with the communication data format shown in FIG.

  The communication data format 701 includes five columns, a terminal ID 702, a time 703, a card ID 704, a charge amount (settlement amount) 705, and a balance 706. The terminal ID 702 is a value obtained by selecting one of two predetermined IDs according to the evaluation value. Time 703 is a value obtained by recording the time (hour / minute / second) at which payment was made together with the date (year / month / day). A card ID 704 is an ID of a non-contact IC card read out in the process 602. The billing amount 705 is an amount that can be actually settled in the settlement. Normally, it is the price of goods, but if the card balance is insufficient, the balance is the amount that can be settled. The balance 706 represents the amount of the balance remaining on the card after settlement.

  The evaluation terminal is configured by the above configuration and processing flow.

  FIG. 8 is a configuration diagram of an electronic money billing management system using a contactless IC card including an evaluation terminal and an evaluation management system. The main components of the system are contactless IC cards (or mobile phones 8021, 8022, 8023, 8024 incorporating the same functions) directly used by users (8011, 8012, 8013, 8014, 8015 in FIG. 8). 8025), terminal devices (ticket gates 8031, ticket vending machines 8032 and 8033) for use on railways located on the premises, in the vicinity of stations, and in stores outside the city, and for payments related to the purchase of goods and service benefits Non-contact IC card incorporated in a terminal device (POS cash register terminal 8035, information terminal, etc. 8034) (hereinafter referred to as a non-contact IC card including a portable information device such as a cellular phone incorporating a non-contact IC card function) Reader / writer terminals (8041, 8042, 8043, 8044, 8045) and reader / writer terminals of the network 8061 Gateway (8051, 8052, 8053, 8054, 8055) to be connected, charging management system 8071 connected to the network, charging history database 8072, evaluation management system 8073, evaluation history database 8074, evaluation terminal definition master data 8075, evaluation reference terminal 8081 An evaluation user 8082.

  Non-contact IC cards (8021, 8022, 8023, 8024, 8025) and reader / writer terminals (8041, 8042, 8043, 8044, 8045) have antennas (8121, 8122, 8123, 8124, 8125, 8141, 8142, 8143, 8144). , 8145). In addition, the POS cash register terminal 8035 and the information terminal 8034 include the evaluation terminal described in FIG. The configuration of 501 to 530 in FIG. 8 is the same as the configuration of FIG. 5 (rotated 180 degrees). For example, the non-contact IC card 8025 corresponds to 521 and the evaluation terminal 8045 corresponds to 501.

  Settlement data 701 in the format shown in FIG. 7 is sent to the billing management system 8071 from the ticket gate 8031, the ticket machines 8032 and 8033, the information terminal 8034, and the POS cash register terminal 8035. For each ID, the charge management system confirms that there is no contradiction between the charge amount and the balance, and performs a process of paying the payment amount to the store corresponding to the terminal ID. The data is stored in the accounting history database 8072 and sent to the evaluation management system 8073.

  The evaluation management system 8073 compares the terminal ID of the payment data with the definition of the evaluation terminal in the format (terminal ID 1002, evaluation character string 1003, evaluation value 1004) shown in FIG. 10 stored in the evaluation terminal definition database 8075. Is stored in the evaluation history database in the format shown in FIG. 9 (terminal ID 902, time 903, card ID 904, evaluation value 905).

  In response to an inquiry from the evaluation reference terminal (8081) or the like, the evaluation management system further aggregates evaluation values for each terminal ID and each card ID. For example, regarding a certain store, the evaluation values can be totaled or the evaluation history of a certain cardholder can be referred to.

  The evaluation value obtained as described above is used to improve the accuracy of recommendations provided in advance, discriminate preference for each electronic money user, replace tenants based on the evaluation of the store itself, or evaluate each product. It can be used for reviewing the product composition based on it.

  As described above, according to the present invention, in an electronic money system using a non-contact IC card, there is little increase in cost, no increase in occupied space, and evaluation that does not impair convenience without extra operation during settlement. It can be input and uses the same structure as historical data used in the conventional electronic money billing management system, so there is no change in the system and it is mixed with the reader / writer terminal of the conventional non-contact IC card for electronic money. An evaluation management system can be constructed.

101 Contactless IC card reader / writer terminal housing with evaluation input function 102 Payment amount setting device such as POS terminal 103 Gateway device with communication network 104 Communication network 105 Billing management system 106 Evaluation management system 113, 114 Card position detection sensor 115, 116 Guide Line for Evaluation Input Touch 117 Settlement Amount and Evaluation Value Display Screen 121 Cross Section of 101 101 Electronic Circuit Board 123, 124 Card Position Detection Sensor 125 Settlement Amount and Evaluation Value Display Screen 126 Antenna 127 Electronic Circuit such as CPU, Memory, etc. Component 201, 202 Evaluation input non-contact IC card reader / writer terminal 301 Evaluation input non-contact IC card reader / writer terminal 302, 303 Evaluation setting button 401 Antenna 402 Non-contact IC card See taken area 403 and 405. margins 404 and 406 evaluate the input touch area 408,407 contactless IC card with installation region 501 evaluation input function of the card position detection sensor reader writer terminal 504 communication interface 505 CPU
506 Program memory 507 Work memory 508 Authentication mechanism 509 IC card communication interface 510 Antenna 511 Position sensor mechanism 512, 513 Position sensor 514 Display interface 515 Display device 516 Bus 517, 518 Communication line 521 Non-contact IC card 522 IC card communication interface 523 Antenna 524 Power supply circuit 525 CPU
526 Program memory 527 Non-volatile data memory 528 Working memory 529 Authentication mechanism 530 Bus 601 Payment amount setting processing 602 Card data reading processing 603 Card presence determination processing 604 Card position determination processing 605 Payment amount subtraction, history storage processing 606 Stored value reading 607 Data match Confirmation 608 Payment amount, position determination information display / confirmation sound notification processing 609 charging information transmission processing 701 communication data format 702 terminal ID
703 Time 704 Card ID
705 Settlement amount 706 Balance 711, 721

8011, 8012, 8013, 8014, 8015 User 8021, 8022, 8023, 8024, 8025 Non-contact IC card 8031 Ticket gate 8032 Ticket vending machine 8033 Ticket vending machine (ticketing terminal)
8034 Information terminal 8035 POS cash register terminal 8121, 8122, 8123, 8124, 8125 Antenna 8041, 8042, 8043, 8044, 8045 Non-contact IC card reader / writer terminal (including 8044 and 8045 are terminals with evaluation function)
8141, 8142, 8143, 8144, 8145 Antenna 8051, 8052, 8053, 8054, 8055 Gateway 8061 Network 8071 Accounting management system 8072 Accounting history database 8073 Evaluation management system 8074 Evaluation history database 8075 Evaluation terminal definition master data 8081 Evaluation reference terminal 8082 Evaluation user

901 Evaluation result data format 902 Terminal ID
902 Time 903 Card ID
904 evaluation value

1001 Evaluation terminal definition format 1002 Terminal ID
1003 Evaluation string 1004 Evaluation value

Claims (2)

Read the ID and balance of the contactless IC card, write back the balance minus the payment amount to the contactless IC card, and further send the terminal ID, payment time, card ID, payment amount, and balance information to the outside A billing system using a contactless IC card reader / writer terminal device for electronic money to be transmitted,
Two card position detection sensors are provided on the surface that reads the non-contact IC card,
The detection output of the two card position detection sensors that a non-contact IC card is touched at a different position according to the evaluation for the product for payment, the recommendation for the product, or the evaluation for the store where the transaction was made. A non-contact IC card reader / writer terminal device for electronic money having an evaluation information addition function for detecting the above and transmitting the information using a different terminal ID according to the detection output ;
Non-contact IC card reader / writer terminal for electronic money that detects touch of a non-contact IC card at the time of settlement without distinction of position and transmits the information using a single terminal ID corresponding to the terminal device A billing system comprising a mixture of devices . The charging system according to claim 1, wherein when the terminal ID in the transmitted information is a different terminal ID according to the detection output, evaluation information corresponding to the terminal ID is stored in the evaluation history database. A billing system comprising means for storing.