JP5770140B2 - Beauty salon reservation system - Google Patents

Description

  The present invention relates to a technology of an information processing system for performing reservation and management of use of a beauty salon (beauty salon) or the like.

  The following are current status and issues regarding reservations for use in industries such as beauty salons.

  (1) To make a reservation for the use of a beauty salon (store) by a user (customer), in addition to making a reservation directly at a store, a telephone (call center reservation reception service, etc.), a store-specific HP (homepage), on the Internet There are various reservation means, media, methods, etc. (hereinafter referred to as “reservation means”) such as a reservation service site.

  For example, in the case of a reservation by telephone, a user calls a number such as a call center reservation reception service (a service acting on behalf of a beauty salon reservation reception service) from a mobile phone, etc. Reservation is possible by specifying the store, date and time. Further, in the case of reservation at the store-specific HP, the user can access the HP (reservation page) from the terminal and designate and input the target date and time to make a reservation. In the case of the reservation service site on the Internet, information on a plurality of beauty salons is registered as candidates on the site (Web page), and the user accesses the site from the terminal, and the target store (region) and date / time. It is possible to make a reservation by designating from the search results.

  Each beauty salon can provide a reservation to the user by using the desired reservation means as described above in a contract in addition to the direct reservation at the store. The user can make a reservation using a desired reservation means.

  (2) In the case of the reservation, duplication of reservations may occur between a plurality of users or resources (time, sales clerk, etc.) on the beauty salon (store) side. For example, it is a case where a plurality of users (number of people exceeding the allowable level on the store side) request reservations in the same time frame (or when those reservations are confirmed).

  The beauty salon side needs some kind of countermeasures / adjustments in order to avoid duplication of reservations that exceed the tolerance level of the store side (for example, treatment is possible for up to two people within the same time frame). It is. Examples of coordinating requests for multiple overlapping reservations are to refuse reservations that exceed the allowable level, recommend other available time slots, or temporarily increase the number of reservations in the time slots. And so on.

  Also, in particular, if a reservation that exceeds the allowable level on the store side is confirmed in response to a plurality of overlapping reservation requests, the service (operation) cannot be received at the time reserved by the user who visited the store. Cause problems. As a result, there is a risk that the service level (customer satisfaction) of the store is greatly reduced, so it is necessary to avoid it as much as possible.

  (3) Further, the beauty salon can provide a plurality of reservation means to the user by using a plurality of reservation means as described above in parallel. In order to increase the number of customers, it is advantageous for a beauty salon to make reservations using as many reservation means (routes) as possible. When a beauty salon uses a plurality of reservation means, the above-described reservation overlap is more likely to occur between these reservation means. Therefore, some countermeasures and adjustments are necessary.

  However, at present, there is no function / system for automatically preventing / adjusting reservations among a plurality of reservation means. Therefore, when a plurality of reservation means are used as a beauty salon, appropriate personnel, labor, cost, and the like are necessary for coping and adjustment related to overlapping reservations. For example, in addition to the store clerk who performs regular service operations in the beauty salon, hire and handle personnel who are responsible for counting and adjusting reservations for multiple reservation methods, etc., or a store clerk who serves as both normal and reservation operations Has occurred.

  Conversely, depending on the beauty salon, it may be possible to provide users with reservations using the above-mentioned multiple reservation methods because of the above-mentioned costs such as labor costs and the risk of service level degradation. It is also difficult to do. For example, there are many online reservation service sites (customer collection tools) such as the following, but depending on the beauty salon, such services (customer collection tools) are also used (introduced) due to the above costs and risks. ) There is a tendency to reduce the number or not.

  (4) One of the reservation means is a reservation service site (customer collection tool) on the net. For example, HOT PEPPER Beauty (search and reservation site for beauty salons. URL: beauty.hotpepper.jp) and OZmall (information site for women and OL. URL: www.ozmall.co.jp) ) And the like. Each of them has a function of making a reservation for using a beauty salon, and also provides a function (for example, a coupon or point service) according to the site.

  (5) As a prior art example regarding a reservation system (information processing system having a reservation management function) such as a beauty salon, there is JP-A-2004-29959 (Patent Document 1). Patent document 1 (“data processing system such as a beauty salon”) describes “provision of smooth reception of reservations, collective management and notification to stores” as a problem. Patent Document 1 describes a configuration in which a system for collectively accepting reservations is provided between a plurality of stores (beauty salons) and a plurality of users.

JP 2004-29959 A

  As described above, the beauty salon side can use a plurality of reservation means, and the user side can make a reservation using a plurality of reservation means. No functions or systems that automatically prevent or adjust are provided. Therefore, effective use of them as a whole cannot be realized. For example, when a plurality of reservation means are used on the beauty salon side, there are problems such as costs related to coping and adjustment of overlapping reservations, risk of service level reduction, etc., and effective customer attraction cannot be achieved.

  The prior art examples such as Patent Document 1 are not techniques for preventing / adjusting reservations among a plurality of different reservation means, and thus the above-described problems remain.

  In view of the above, the main object of the present invention is to reduce personnel, labor, costs, etc. due to the use of a plurality of reservation means in a beauty salon (store), and a service by duplication of reservations for a reservation system such as a beauty salon. It is to provide a technology that can reduce the risk of a level drop.

  A typical embodiment of the present invention is an information processing system (beauty salon reservation system) for performing reservation and management of use of a beauty salon and the like, and has the following configuration. In this embodiment, on a communication network (such as a cloud environment), a reservation relating to provision of a reservation using one or more reservation means by each beauty salon between a store such as a plurality of beauty salons and a plurality of reservation means. A reservation system having a function (reservation management function) for integrated management (including prevention / adjustment of overlapping reservations) is provided. As information processing of the reservation management function in this reservation system, it summarizes the provision of reservations using multiple reservation means on the beauty salon (store) side, and accepts, aggregates and distributes reservation data of multiple reservation means (reservation) (Including duplication check and error processing), reservation result (reservation status) data provision, etc.

  In the beauty salon reservation system of the present embodiment, for example, a reservation system constituted by a computer is connected between a terminal of a plurality of beauty salon stores and a plurality of reservation means on a communication network. The reservation means is an information processing system having a function of accepting a reservation for use of a store by a user. The reservation system includes a store-side interface unit that provides communication interfaces and user interfaces with a plurality of stores, a reservation unit-side interface unit that provides communication interfaces and user interfaces with a plurality of reservation units, And a reservation management function for performing integrated management related to provision of reservations using one or more reservation means by each store. The reservation system has, as a reservation management function, based on an operation from a store terminal, a first processing unit that registers setting information for each store in the first DB, and an operation from the reservation unit. A second processing unit for registering each setting information in the second DB, a third processing unit for inputting reservation data from each of the plurality of reservation means, and the first and second of the input reservation data Based on the information in the DB, a fourth processing unit that checks whether or not the reservation is to be confirmed by confirming the reservation overlap, and outputs the reservation result data to the corresponding reservation means. A fifth processing unit, a sixth processing unit for sending the reservation result data to the terminal of the corresponding store, and a response to the reservation result data to the terminal of the store in response to a request from the terminal of the store 7 processing units.

  According to a typical embodiment of the present invention, with respect to a reservation system for a beauty salon, etc., a service by reducing the number of personnel, labor, costs, and the like due to the use of a plurality of reservation means by a beauty salon (store), and by reservation overlapping The risk of lowering the level can be reduced.

  Thereby, the beauty salon (store) side can realize effective customer collection by using a plurality of reservation means, and the user side can realize convenience by using a plurality of reservation means. Reservation means (reservation service site, etc.) can acquire and increase the number of beauty salons (stores) to be used (registered). Businesses that operate and provide reservation systems can benefit from the provision of integrated reservation management services.

It is a figure which shows the whole structure of the system (a reservation system is included) of one embodiment of this invention. It is a figure which shows the structure of the reservation system of one embodiment of this invention. It is a figure which shows the structural example of the data information in the system of this Embodiment. (A), (b) is a figure which shows the structure and the process example according to the presence or absence of the shop management system by the beauty salon in the system of this Embodiment. It is a figure which shows the processing flow in the reservation system of Embodiment 1. FIG. It is a figure which shows the processing flow in the reservation system of Embodiment 2. FIG. (A) is a specific example of the reservation in Embodiment 1, (b) is a figure which shows the specific example of the reservation in Embodiment 2. FIG. It is a figure which shows the example of a display screen in the reservation system of one Embodiment. It is a figure which shows the example of the reservation in a conventional system.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted.

  The reservation system (beauty salon reservation system) of this Embodiment has the structure shown in FIGS. 1-4 etc. with respect to a conventional system (FIG. 9), performs the process shown in FIGS. A screen (GUI) as shown in FIG. 8 is provided. In the reservation system 1, the integrated data management (reservation management function) corresponding to a specific data structure (including treatment information, for example) handled by the target beauty salon 2, a reservation method thereof, and a plurality of different reservation means 3. 11) the service is provided in a cloud environment. In particular, the reservation management function 11 (FIG. 3, reservation distribution unit 103, etc.) of the reservation system 1 distributes the processing according to the contents of the DB when reservations are duplicated in the reservation data of a plurality of reservation means 3, and is set on the store 2 side. Based on the information, automatic prevention / adjustment of overlapping reservations is made so that the reservation is confirmed within the range of overlap tolerance.

[System configuration]
FIG. 1 shows an example of the overall configuration of the system according to the present embodiment. The entire system includes a reservation system 1 (beauty salon reservation system) configured in a cloud environment (Internet, data center, etc.), a plurality of beauty salons 2 (beauty salons, stores), a plurality of reservation means 3, and a plurality User 4 (customer), and these are connected by communication.

  The reservation system 1 includes known elements such as a server 10, a DB (database) 50, and other network devices. The reservation management function 11, the store side IF 12, the reservation means side IF 13 and the like are provided by software program processing in the server 10. The reservation system 1 (server 10) may be composed of a plurality of physical servers, virtual servers, and the like.

  The reservation management function 11 performs integrated management related to provision of reservations using one or more reservation means 3 by each beauty salon 2 between the plurality of beauty salons 2 and the plurality of reservation means 3. The DB 50 stores various data information (51, 52, 61, 62, etc. in FIG. 2 described later) managed and processed by the server 10 using a storage device or the like.

  The store IF 12 provides a communication IF (interface) and a GUI (graphical user interface) for the beauty salon (store) 2 side. As the communication IF, client-server communication is possible by various methods, and the GUI provides a Web page screen for each store 2 (for example, a screen including a menu of functions different for each store 2).

  The reservation means IF 13 provides a communication IF and GUI for the reservation means 3 side. The communication IF corresponds to the communication method of each reservation means 3 that cooperates with the reservation system 1, and the GUI provides a Web page screen for registration / setting on the reservation means 3 side. The reservation means IF 13 and the reservation management function 11 include an EDI processing function for communicating with each of a plurality of reservation means 3 of different schemes and handling the data information of these different formats in the reservation system 1 in an integrated manner.

  Each of the plurality of beauty salons 2 (e.g., beauty salons A, B, and C) includes a terminal 20 and a clerk. The terminal 20 is a variety of PCs, tablets, and the like, and includes a store management system (21) described later according to the store 2.

  Each of the plurality of reservation means 3 (for example, 31 to 34) has at least a reservation function for accepting a reservation (temporary reservation) for use of the beauty salon 2 by the user 4, and a function (system for each reservation means 3) ), It is composed of servers, DBs, terminals, and the like. The reservation means 3 linked with the reservation system 1 can be increased or decreased as appropriate.

  A telephone (reservation reception) 31 indicates a call center reservation reception service (a service acting on behalf of the contracted beauty salon 2), and an information processing system constituting the service. A user 4 can make a reservation by calling from a terminal 40 such as a mobile phone and responding to an operator or an automatic voice response.

  The store-dedicated HP 32 indicates a dedicated HP for each store 2 and a system such as a server constituting the dedicated HP. The user 4 can access the store-specific HP 32 from the terminal 40 and can make a reservation by designating the date and time (time frame) to be used on the reservation page. Furthermore, according to the store 2, it is possible to make a reservation by designating a store clerk (a person in charge of treatment) or a treatment.

  The reservation service site (A) 33 indicates a first reservation service site (A) and an information processing system constituting the first reservation service site (A). A reservation service site (B) 34 indicates a second reservation service site (B) and an information processing system constituting the second reservation service site (B). Each site (33, 34) provides at least a reservation service related to reservation for use of the beauty salon 2. The user 4 accesses the desired site (33, 34) from the terminal 40, searches on the reservation service page based on conditions such as the store (region) to be used and the date and time, and designates from the search results. And can be reserved. In addition, services (for example, coupon and point services) corresponding to the sites (33, 34) are provided.

[Conventional system]
An example of overlapping reservations in the conventional system will be supplementarily described with reference to FIG. Each beauty salon 2 uses (provides) reservation means 3 for the user 4 as shown in the example in addition to enabling direct reservations at its own store. For example, beauty salon A uses telephone (reservation reception) 31 in a contract. The beauty salon B uses a telephone 31, a store-only HP 32, a reservation service site (A) 33, and a reservation service site (B) 34. The beauty salon C uses the reservation service site (A) 33 and the beauty salon D uses the reservation service site (B) 34.

  For example, a case where a user A makes a reservation (# 1) for using the beauty salon B using the telephone 31 as the reservation means 3 is shown. Similarly, user B makes a reservation using the store-specific HP 32 (# 2), user C makes a reservation using the reservation service site (A) 33 (# 3), and user D makes a reservation service site (B). The case where the reservation (# 4) using 34 is performed is shown. When these reservations (# 1 to # 4) are requests for reservations for the same time frame of the beauty salon B, for example, they are duplicated, so that countermeasures and adjustments are necessary.

  Conventionally, when reservation management is performed in the store 2 using a reservation ledger (paper), or when reservation management is performed using a store management system (reservation management function) described later, The reservation information from the reservation means 3 being used is totaled, and the information is entered in the reservation ledger or the reservation status DB of the store management system. If there are overlapping reservations (requests), adjustments are made.

[Reservation system]
In FIG. 2, the example of a structure of the reservation system 1 of FIG. 1 is shown. In the server 10, as a processing unit constituting the reservation management function 11, a registration unit 101, a reservation data input unit 102, a reservation distribution unit 103, a reservation distribution result response unit 104, a reservation result sending unit 105, a reservation status reference / update Unit 106, billing processing unit 107, and the like. Data information stored and managed in the DB 50 includes (store side) master DB 51, (reservation means side) master DB 52, reservation data 61, reservation result 62, and the like.

  The registration unit 101 registers setting information (FIG. 3, 301) and the like by registration (a 2) from the beauty salon (store) 2 side in the master DB 51 via the store IF 12. In addition, the registration unit 101 registers setting information (FIG. 3, 302) and the like by registration (a 1) from the reservation unit 3 side in the master DB 52 through the reservation unit side IF 13. The data information of each master DB 51, 52 is used in the processing of the reservation management function 11 of 102 or less (details are shown in FIG. 5 and the like).

  The reservation data input unit 102 inputs (acquires) reservation data (reservation information) (a3) in each reservation means 3 through communication via the reservation means IF13 and stores it as reservation data 61.

  The reservation allocating unit 103 refers to the reservation data 61 (reservation information by each reservation means 3), checks whether it is reservation confirmation (OK) or reservation overlap (NG), and performs processing accordingly. Sorting and storing (output) in the reservation result 62. At that time, the reservation distribution unit 103 performs processing while referring to the contents of the master DB 51 (reservation setting information and the like) and the contents of the reservation result 62 (reservation status at that time).

  The reservation distribution result response unit 104 responds (sends) data (a4) of the reservation distribution result (whether or not the reservation is confirmed) according to 103 to each reservation means 3 by communication via the reservation means side IF 13. To do.

  The reservation result sending unit 105 sends the data (a5) of the reservation result 62 to the terminal 20 of each beauty salon 2 (particularly, if there is a store management system 21) (a later-described FIG. 4A).

  In the reservation status reference / update unit 106, a reservation result 62 (reservation status) in response to a request (a6) for reservation status reference / update from the terminal 20 of each beauty salon 2 (particularly when there is no store management system 21). Is referred to / updated and the data information is returned (FIG. 4B described later).

  The billing processing unit 107 performs billing calculation processing according to, for example, reservation establishment (actual result) based on the reservation result 62 and issues billing information for the beauty salon 2 and the like.

[DB (data information)]
In FIG. 3, an example of data information managed and processed by the DB 50 of the reservation system 1 will be described. First, for each beauty salon (store) 2, as information (301) to be registered (a2) in the initial setting or the like (store side) via the store side IF12 and the registration unit 101 (store side), the (a) store information, ( b) Sales clerk information, (c) treatment information, (d) reservation means information, (e) reservation setting information, and the like.

  (A) Store information is information such as the ID, name, contact information, communication address, date and time (time frame) that is a candidate for reservation (target), and other attributes. Information indicating the presence or absence of the store management system 21 for each store 2 may be managed. (B) The clerk information is information such as the ID, name, and attendance date and time of the clerk (staff) that provides the treatment (service) in the beauty salon 2. Depending on the store 2, information on salesclerks who are candidates for designation at the time of reservation is included. (C) The treatment information includes ID, name, content, time, fee, etc. as information on the treatment (service) provided in the beauty salon 2. For example, there is common menu information regarding services provided according to the store 2, such as cut, color, perm, and nail. (D) Reservation means information is information such as an ID that designates reservation means 3 used by the beauty salon 2 and provided to the user 4.

  (E) The reservation setting information includes the overlap tolerance in the store 2 and the priority of the reservation means 3. The overlap tolerance is binary information for setting permission (OK) / non-permission (NG) of reservations for the same time frame or the like, or multi-value information such as the number of allowed duplicates (N) (described later). FIG. 8 etc.). For example, if the number of allowed duplicates N = 2, it indicates that a reservation is permitted if there are no more than two people in the same time frame (FIG. 7, etc. described later). It is also possible to manage only the number of allowed duplication persons (N) as the degree of duplication tolerance (for example, when N = 0, reservation is not possible, and when N = 1, only one person can be reserved, ie, duplication is not permitted. ). In addition, setting information such as the presence or absence of the store management system 21 for each store 2 (that is, the type or processing method such as cooperation / integration) may be managed. Note that the screen shown in FIG. 8 described later shows an example corresponding to the setting information 301 as described above.

  For each reservation means 3, information (302) to be registered (a1) by initial setting or the like in the master DB 52 (reservation means side) via the reservation means IF 13 and the registration unit 101 (a1), (a) reservation means information, ( b) Reservation setting information. (A) The reservation means information is information such as the ID, name, type, and communication address of the reservation means 3. (B) The reservation setting information is information such as a reservation method in the reservation means 3, for example.

  Further, the configuration of the reservation information (303) for each case included in the contents of the reservation data 61 and the reservation result 62 includes (a) user information, (b) reservation means information, (c) reservation target information, etc. There is. (A) User information is ID etc. which show the user 4 who has made the said reservation (temporary reservation or fixed reservation). (B) The reservation means information is an ID indicating the reservation means 3 used by the user 4 for the reservation. (C) Reservation target information is information such as a store (beauty salon) 2 and date / time (time frame) to be reserved (reservation content). Further, according to the store 2, information such as a reservation clerk (a person in charge of treatment) and an ID indicating the treatment is included.

  In FIG. 3, a3 indicates reservation data for provisional reservation (unconfirmed) in the reservation means 3, and a4 indicates data such as confirmation reservation or provisional reservation cancellation as a response to the reservation distribution result. In the processing of the reservation distribution unit 103 in response to the input of the reservation data of a3, a reservation duplication check or the like is performed. If reservations (provisional reservations) overlap for the same time frame, etc., the contents of the master DB 51 and the like ( The processing is distributed according to the reservation setting information. That is, the reservation is confirmed (permitted) if it is within the range of overlap tolerance (duplication allowable number N, etc.), and the provisional reservation is canceled (not permitted) if it is outside the range. This result is returned as a4. Reservation means 3 that has received the response of a4 reflects the content of a4 on the DB or the like of the reservation status managed by itself.

[Presence / absence of store management system]
FIG. 4A shows a configuration / processing example in the case where the store management system 21 (including a reservation management function) is provided on the store 2 side. In this case, the reservation management is performed in cooperation with the reservation system 1 (reservation result sending unit 105 or the like) and the store management system 21 on the store 2 side.

  The store management system 21 is configured by, for example, package software installed on the terminal 20 of the beauty salon 2. The store management system 21 manages at least a reservation management function in the store 2 and manages a DB including data information of the reservation status 71. The reservation management function of the store management system 21 manages the reservation status / schedule and the like at the store 2 in the reservation status 71 DB.

  The store management system 21 has other functions such as cash register / sales management, store clerk management (such as attendance management), treatment management (such as catalog function), customer management (such as personal information and treatment history management), and sales promotion management (such as mail delivery). ), A store-specific HP management function, and the like. The other functions of the store management system 21 may be integrated on the reservation system 1 side. That is, the server 10 provides each function as a Web service, and the store 2 can select and use a desired function (menu) from the terminal 20.

  4A, the reservation result sending unit 105 of the server 10 immediately sends the data of the reservation result 62 to the store management system 21 of the terminal 20 of the corresponding store 2 as it is updated (a1). The store management system 21 reflects (updates) the sent data (a1) in the DB of its reservation status 71. The store clerk of the store 2 can check the reservation status 71 at any time by referring to the screen by the store management system 21 on the terminal 20 (a2). In addition, when a reservation (such as in a store or a telephone) is made directly at the store 2, it is reflected (updated) in the reservation status 71 of the store management system 21 (a2). Furthermore, in the case of updating the reservation status 71 on the store management system 21 side as described above, the update information may be transmitted to the server 10 side to update the reservation result 62 (indicating the reservation status).

  The DB (table or the like) corresponding to the reservation result 62 and the reservation status 71 includes information on a reservation status (schedule) such as 401 shown in the figure. A reservation status (schedule) 401 indicates an image in which reservation information (corresponding to 303 in FIG. 3) is stored (filled in) for each time frame (the actual data format may be arbitrary). Among the time frames, a white frame indicates an empty (no reservation), and a hatched frame indicates a reservation. Note that 401 can also be understood as schedule information for a work schedule. Of course, the schedule information may be separately configured and managed based on the data information of the reservation result (reservation status) 62.

  FIG. 4B shows a configuration / processing example in the case where there is no store management system 21 (including a reservation management function) on the store 2 side. In this case, the reservation management function of the store 2 is integrated in the reservation system 1.

  If the store clerk of the store 2 wants to refer to (confirm) the reservation status, he / she makes a request by accessing the server 10 from the Web browser 22 of the terminal 20 (b1). At this time, the store IF 12 provides a screen including a menu such as a reservation status reference, and the store clerk selects a reservation status reference (confirmation) on the screen. In response to the request (b1), the reservation status reference / update unit 106 refers to the data (402) of the reservation result 62, configures data of a screen (Web page) for displaying the data, and the terminal 20 of the store 2 Respond (send) to As a result, the store clerk can refer to (confirm) the reservation status on the screen. The reservation result 62 (reservation status) includes data information of a reservation status (schedule) such as 402 as in 401.

  When a direct reservation occurs on the store 2 side, the server 20 is accessed from the terminal 20 in the same manner as described above, and the reservation status reference / update unit 106 processes the reservation result 62 for the reservation amount. Is reflected (updated) (b2).

  As shown in FIGS. 4A and 4B, the reservation system 1 can respond (service) according to the presence or absence of the store management system 21 for each store 2, and they can coexist. The store 2 can continue to use the existing store management system 21 or can be integrated on the cloud without being provided in the store 2.

  Hereinafter, more detailed first and second embodiments based on the configuration of the above embodiment will be described (the basic configuration is the same).

<Embodiment 1-Processing>
FIG. 5 shows a process (first process flow) of the reservation system 1 according to the first embodiment. The first embodiment (first processing flow) shows a detailed form in the case where a reservation distribution result response (a4) is returned to each reservation means 3 as shown in FIG. When the contents of the reservation data (a3) input from each reservation means 3 are temporary reservation information as shown in FIG. 3, the result of the reservation distribution to each reservation means 3 is based on the processing in the server 10 (103). As a response (a4), information such as a confirmed reservation is returned in real time and reflected in each reservation means 3. Hereinafter, S101 and the like indicate processing steps in the server 10. It is assumed that information is set in each master DB 51 and 52 through the registration unit 101 in advance.

  (S101) The reservation data input unit 102 acquires (inputs) reservation data (a3) from each of the plurality of reservation means 3 in order in real time, and stores it as reservation data 61. Reference numeral 102 acquires reservation data in real time as a reservation occurs in the reservation means 3. Or you may acquire (input) the reservation data (a3) of the some reservation means 3 collectively for every predetermined timing.

  (S102) The reservation distribution unit 103 refers to the reservation data 61 (a plurality of reservation information) input in S101, and performs reservation distribution processing (including reservation duplication check, error processing, etc.) (FIG. 3). 103, whether or not the reservation (provisional reservation) can be confirmed (OK) in order of the registration date and time by the user 4 for each case of the reservation information (303) based on the reservation setting information of the DB 50, It is determined whether there is reservation overlap (NG), and processing is distributed. In this case (S102), a processing example is first determined based on binary permission / non-permission. 103 temporarily stores this result in the reservation result 62 (or a temporary storage area).

  (S103) Further, the reservation allocating unit 103 determines and adjusts the result of S102 in more detail in the case of the above reservation duplication (NG). 103, with respect to the reservation information (one case), refer to the allowable number of people (N) in the target time frame in the reservation setting information of the store 2, and if the number is within that number (N), the reservation is permitted ( If the number of persons (N) is exceeded, the reservation is not permitted (NG), that is, the provisional reservation is canceled. 103 stores the result in the reservation result 62. Note that S102 and S103 may be processed together as one.

  (S104) The reservation allocation result response unit 104 responds (sends) the data (reservation confirmation / temporary reservation cancellation, etc.) of the reservation allocation result (reservation result 62) of S102 and S103 to the corresponding reservation means 3. (A4). The flow from S101 to S104 is real-time processing.

  Next, the server 10 (11) performs the following processing according to the presence or absence of the store management system 21 on the store 2 side. If 21 is present, the process proceeds to S105, and if 21 is not present, the process proceeds to S106.

  (S105) The reservation result sending unit 105 immediately sends the data (reservation information) of the reservation result 62 in S104 to the store management system 21 of the corresponding (reservation target) store 2 (FIG. 4, a1). ). The store management system 21 of the store 2 reflects the sent reservation result 62 data (reservation information) in the DB of its own reservation status 71 to bring it up to date.

  (S106) When receiving a reservation status reference / update request (FIG. 4, b1) from the store 2 side, the reservation status reference / update unit 106 refers to / updates the data (reservation information) of the reservation result 62 The result is returned to the store 2. As described above, the same processing is repeated for each reservation information.

[Specific example (1)]
FIG. 7A shows a specific example of reservation in the first processing flow of the first embodiment. It is assumed that reservations (reservation information) # 1 to # 4 are generated in the order of registration (request) by the user 4 (A to D) with respect to a time frame (T) of a reservation object (empty state) in a certain beauty salon B. . Reservation means for each of the reservation information # 1 to # 4 is 31, 32, 33, 34 (corresponding to FIG. 9). Further, the setting value of the allowable number N of duplicates for the time frame (T) in the store (B) is 2 (a setting for permitting duplicate reservations if there are up to two people in the same time frame). In the case of the first processing flow, the determination process is performed in real time in the registration order (input order) as described above. Therefore, with N = 2, the reservation result is OK (permitted) until reservations # 1 and # 2, and # 3 and # 4 are NG (not permitted).

<Embodiment 2-Processing>
FIG. 6 shows a process (second process flow) of the reservation system 1 according to the second embodiment. The second embodiment (second processing flow) shows a case where the response (a4) of the reservation distribution result to each reservation means 3 as shown in FIG. 2 is not returned. As shown in FIG. 3, the contents of the reservation data (a3) input from each reservation means 3 are handled as a fixed reservation, not a temporary reservation. The reservation duplication check and the like are performed by batch processing at the server 10. In the second embodiment, processing is performed using the priority setting of the plurality of reservation means 3.

  In advance, the store 2 sets priorities for a plurality of reservation means 3 to be used, using the reservation setting information shown in FIG. For example, when the beauty salon B uses four reservation means 3 (31 to 34) as in the example of FIG. 9, a desired priority order is set (FIG. 7B described later).

  (S201) The reservation data input unit 102 acquires and inputs reservation data (a3) of a plurality of reservation means 3 synchronously at a predetermined timing (a predetermined date and time, a predetermined interval, etc.), and stores it as reservation data 61. This includes the case where there is no new reservation data according to the reservation means 3.

  (S202) The reservation distribution unit 103 refers to the reservation data 61 (a plurality of reservation information) input in S201, and performs reservation distribution processing (reservation duplication check, error processing, etc.). The reservation object is checked and judged for each reservation information that is a time frame of the same store 2. Here, the registration date and time of a plurality of reservation information input at a single timing is treated the same. 103 refers to the priority of the reservation means in the reservation setting information of the corresponding store 2, and determines whether these plural pieces of reservation information are reservation confirmation (OK) or reservation overlap (NG) in order of priority. Sort processing and store results.

  (S203) Further, the reservation allocating unit 103 determines the reservation permission (OK) / non-permission (NG) with respect to the result of S202 in the same manner as S103, in light of the duplication allowable number of persons (N), and the reservation result 62 To store. S201 to S203 are batch processes at predetermined timings.

  Next, in the second embodiment, the server 10 (11) does not return a response to the reservation means 3 as in S104, and hereinafter, the server 10 (11) is the store management system 21 on the store 2 side as in the first embodiment. Process according to the presence or absence of.

  (S204) The reservation result sending unit 105 immediately sends the data (reservation information) of the reservation result 62 in S203 to the store management system 21 of the corresponding (reservation target) store 2. The store management system 21 of the store 2 reflects the sent reservation result 62 data (reservation information) in the DB of its own reservation status 71 to bring it up to date.

  (S205) When the reservation status reference / update unit 106 receives a request for reservation status reference / update from the store 2, the reservation status reference / update unit 106 refers to / updates the data (reservation information) of the reservation result 62, and the result is Respond to store 2. As described above, the same processing is repeated for each reservation information.

[Specific example (2)]
FIG. 7B shows a specific example of reservation in the second processing flow of the second embodiment. It is assumed that reservation information # 1 to # 4 similar to those in FIG. 7A is generated with respect to a time frame (T) of a reservation target (vacant state) in a certain beauty salon B. It is assumed that the number of allowed duplicates N = 2. Further, it is assumed that the priority setting regarding the use of the reservation means 3 at the store (B) is the priority order of {33, 34, 31, 32}. In the case of the second processing flow, determination processing is performed according to the priority for each input data at a predetermined timing as described above. Based on the priority, reservations # 3 and # 4 are given priority and the reservation result is OK (permitted), and reservations # 1 and # 2 are NG (not permitted).

<Embodiment 3>
A configuration / processing example of the reservation system 1 according to another embodiment (third embodiment) is as follows. In the third embodiment, the basic configuration is the same as that of the second embodiment, and the reservation distribution result response is not returned to each reservation means 3. The server 10 (11) similarly performs a reservation duplication check on the reservation information input by the plurality of reservation means 3, and makes a reservation result from the server 10 to each store 2 (regardless of the presence or absence of the store management system 21). 62 data (reservation information) is sent immediately, and is immediately displayed and stored on the store 2 side (for example, a display). Thereby, in the store 2, the store clerk can immediately confirm the reservation information (reservation duplication check completed) by the plurality of reservation means 3. The clerk looks at the reservation information and determines each time whether the reservation is duplicated or whether the reservation is to be confirmed. Then, the store clerk of the store 2 notifies the user 4 who made the reservation, whether or not the reservation is confirmed, and adjusts it.

[Screen example]
FIG. 8 shows an example of a screen provided when the store 2 side registers (a2) the setting information (301) in the reservation system 1 of the present embodiment (FIGS. 1 to 3, etc.). As shown in the screen of FIG. 8, information such as the store 2, the store clerk (staff), and the treatment (service) can be set. Detailed information can be set with the details button. Moreover, the information of the reservation means 3 to be used can be set. For example, the desired reservation means 3 can be selected and set from a list prepared by the reservation system 1. In addition, as the reservation setting information, permission (OK) or non-permission (NG) in the above-described overlap tolerance, or a duplication allowable number (N) can be selected and set. Moreover, the priority of the above-mentioned reservation means 3 can be set. For example, “None” can be set as the priority, and the priority may be set in the order set in the column of reservation means to be used.

[Effects]
As described above, according to the present embodiment, one or more reservation means 3 by each beauty salon (store) 2 are used by providing an integrated reservation management service in the reservation system 1 in the cloud environment. It is possible to reduce personnel, labor, cost, etc. related to provision of reservations, and to reduce the risk of service level deterioration due to overlapping reservations. Thereby, the beauty salon (store) 2 side can realize the effect of attracting customers by using the plurality of reservation means 3, and the user 4 side can realize the convenience by using the plurality of reservation means 3. The reservation means 3 (for example, the reservation service site (A) 33) can acquire and increase the beauty salon (store) 2 to be used (registered). The business operator who operates and provides the reservation system 1 obtains profits from the provision of the integrated reservation management service (for example, charging according to the establishment of the reservation, sales expansion of the store management system 21 linked with the reservation system 1). It is done.

  In particular, as shown in FIG. 4, cooperation and integration services are possible depending on the presence or absence of the store management system 21 on the store 2 side, and they can coexist. In the case of cooperation, the business operator of the reservation system 1 can provide the store management system 21 that cooperates with the service provided by the reservation system 1 to the store 2. In particular, in the case of a beauty salon or the like that is deployed in many stores, information can be shared at multiple stores by performing integrated management of reservations for the plurality of stores 2 using the reservation system 1. In particular, since each beauty salon 2 can easily register (subscribe) and set to the service of the reservation system 1 through the GUI, it is easy to try, introduce, and cancel each of the plurality of reservation means 3.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiment. However, the present invention is not limited to the embodiment, and various modifications can be made without departing from the scope of the invention. Needless to say.

  INDUSTRIAL APPLICABILITY The present invention can be used for a service business that manages reservations, including a beauty salon and a complex salon such as a nail beauty salon.

  DESCRIPTION OF SYMBOLS 1 ... Reservation system (beauty salon reservation system), 2 ... Beauty salon (store), 3 ... Reservation means, 4 ... User, 10 ... Server, 11 ... Reservation management function, 12 ... Store side IF, 13 ... Reservation means side IF, 20 ... terminal, 21 ... store management system, 22 ... web browser, 31 ... telephone, 32 ... store-specific HP, 33 ... reservation service site (A), 34 ... reservation service site (B), 40 ... terminal, 50 ... DB, 51 ... (Store side) Master DB, 52 ... (Reservation means side) Master DB, 61 ... Reservation data, 62 ... Reservation result, 71 ... Reservation status, 101 ... Registration part, 102 ... Reservation data input part, 103 ... Reservation distribution unit 104. Reservation distribution result response unit 105. Reservation result sending unit 106. Reservation status reference / update unit 107.

Claims (8)

A beauty salon reservation system,
On the communication network, a reservation system composed of computers is connected between the terminals of a plurality of beauty salon stores and a plurality of reservation means,
The reservation means is an information processing system having a function of accepting a reservation for use of a store by a user,
The reservation system is
A store-side interface unit that provides a communication interface and a user interface with each of the plurality of stores;
Reservation means side interface for providing a communication interface and user interface with each of the plurality of reservation means;
A reservation management function for performing integrated management related to provision of reservations using one or more reservation means by each of the plurality of stores,
The reservation system has the reservation management function as
A first processing unit that registers setting information for each store in the first DB based on an operation from the terminal of the store;
A second processing unit that registers setting information for each reservation unit in the second DB based on an operation from the reservation unit;
A third processing unit for inputting reservation data from each of the plurality of reservation means;
For the inputted reservation data, based on the information in the first and second DBs, a fourth processing unit that checks whether reservations are duplicated, determines whether to confirm the reservation, and outputs the result to the reservation result When,
A fifth processing unit for responding the reservation result data to the corresponding reservation means;
A beauty salon reservation system comprising: a sixth processing unit that sends the reservation result data to a terminal of a corresponding store. In the beauty salon reservation system according to claim 1,
The reservation system has the reservation management function as
A beauty salon reservation system comprising: a seventh processing unit that responds to the terminal of the store with data of the reservation result in response to a request from the terminal of the store. In the beauty salon reservation system according to claim 1,
The terminal of the store has a store management system including a function of managing the reservation status in the store,
The sixth processing unit immediately sends the reservation result data to the store management system of the terminal of the corresponding store,
The beauty salon reservation system, wherein the store management system reflects the sent reservation result data in the reservation status in the store. In the beauty salon reservation system according to claim 2,
The seventh processing unit receives reservation information from the terminal of the store in the case of occurrence of a direct reservation on the store side, updates the data reflecting the reservation result, and updates the terminal of the store A beauty salon reservation system characterized by responding to. In the beauty salon reservation system according to claim 1,
The first processing unit can set an overlap tolerance indicating a degree of allowing an overlap of reservations in the same time frame as the reservation setting information for each store stored in the first DB,
The fourth processing unit determines whether or not to confirm the reservation by checking the reservation overlap based on the overlap tolerance of the reservation setting information for each store for the input reservation data; Beauty salon reservation system characterized by In the beauty salon reservation system according to claim 1,
The third processing unit inputs reservation information of provisional reservation as reservation data from each of the plurality of reservation means,
The fourth processing unit determines whether to cancel or cancel the provisional reservation for the reservation information of the provisional reservation and outputs the reservation result to the reservation result.
The fifth processing unit responds to the reservation means with the confirmation or cancellation information as the reservation result data,
The beauty salon reservation system characterized in that the reservation means reflects information of a response from the reservation system in the reservation status of the reservation means. In the beauty salon reservation system according to claim 1,
The first processing unit can set priorities in a plurality of reservation means used by the store as reservation setting information for each store stored in the first DB,
The fourth processing unit determines whether or not to confirm the reservation by checking the reservation overlap based on the priority of the reservation setting information for each store for the input reservation data, and to the reservation result. A beauty salon reservation system characterized by output. In the beauty salon reservation system according to claim 1,
The reservation system includes a billing processing unit that refers to the data of the reservation result and performs a billing calculation process for a store according to the establishment of a reservation.

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