JP5873341B2 - Secretary support system - Google Patents

Description

  In the present invention, when a restaurant reservation is made, if the secretary takes action related to the secretary, points different from usual are given, so that the contribution as the secretary is evaluated and the reservation of the restaurant by the secretary is promoted It relates to the secretary support system.

  When eating and drinking with multiple people at a restaurant, one of them is the secretary, and many tasks must be performed such as date and time, listening to the desired restaurant, selecting a restaurant, reservation, ordering food, accounting, etc. I must. Therefore, doing a secretary is a burden and usually does not want to do a secretary.

  Therefore, as shown in the following Patent Document 1, there is a system for supporting a secretary at a meeting such as a banquet.

JP 2003-16170 A

  By using the support system of Patent Document 1, the burden on the secretary can be reduced. However, even if this support system is used, the work performed by the secretary is only reduced, so it is not necessary to perform no work at all. In other words, there is no change in being charged free of charge.

  As a secretary, it is inevitable that you need to do some work. Therefore, the inventor of the present application is evaluated for contribution as a secretary by giving an incentive by points based on the status of being a secretary when the secretary performs a behavior as a secretary (behavior-related behavior). Invented the secretary support system.

The first aspect of the present invention is a secretary support system for reserving a restaurant, a processing request receiving unit for receiving a processing request from a user terminal used by a user, and a processing request to be regarded as a secretary as a secretary action requirement The secretary action requirement storage unit for storing, and the secretary action determination unit for determining whether the processing request received by the processing request receiving unit is an action as a secretary based on the secretary action requirement stored in the secretary action requirement storage unit When the user information storage unit that stores information about the user and the secretary action determination unit determine that the user is an action as a secretary, the user information storage unit is provided with an incentive as a secretary for the user. has a incentive processor to impart and stored, wherein the incentive processing unit, in the secretary action determining unit, the user When it is determined that the behavior of the event, in the user information storage unit, as an incentive for a secretary to the user, with secretaries support system for and storing impart more points than point given to normal users is there.

  By comprising like this invention, when it can determine with the process request which the user made is the action as a secretary, an incentive can be provided with respect to the user. As a result, the user who is the secretary can enjoy the merit as an evaluation for the contribution to acting as the secretary. Therefore, it can lead to raising awareness of secretary.

  The incentive given to the secretary is preferably points. And, it is good if you can get a discount by accumulating these points or exchange for goods and services.

  In the above-mentioned invention, the secretary behavior requirement storage unit includes a secretary behavior requirement for good intentions and a secretary behavior requirement for bad intentions, and the secretary behavior determination unit includes the processing request reception unit for the secretary behavior requirements for good intentions. The portable communication terminal is determined based on the processing request from the user terminal received in the above, from the reader installed in a restaurant or the portable communication terminal used by the user for the secretary action requirement for the malicious intention. It can be configured as a secretary support system in which information indicating that the reader is in contact with or close to the reader is received by the processing request receiving unit.

  If incentives are granted, malicious use is also assumed. In other words, it is assumed that a reservation is made only to obtain an incentive even though there is no intention to actually visit the store. Therefore, as in the present invention, a secretary action requirement for malicious intentions is provided, and processing that cannot be performed unless it actually visits a restaurant, that is, a portable communication terminal is brought into contact with or close to a reader. Thus, the above malicious intent can be prevented.

  In order to grant incentives, in addition to satisfying the requirements for secretary action, for example, there are the following cases. That is, when the incentive processing unit determines that the user is acting as a secretary a plurality of times in the secretary behavior determination unit, the incentive as a secretary for the user is usually stored in the user information storage unit as a secretary. It can be configured as a secretary support system in which more points than points to be given or points given to ordinary users are given and stored.

Further, there may be a case where there are a plurality of secretary action requirements within a predetermined period. In other words, the secretary action requirement includes a reservation processing request for a specific campaign, and the incentive processing unit determines the specific action predetermined as the secretary action requirement within a predetermined period in the secretary action determination unit. When it is determined that the reservation processing request for the campaign is made a plurality of times, as the incentive as the secretary to the user, the point that is normally given as the secretary or the point that is given to the normal user It can be configured like a secretary support system that gives and stores many points.

Furthermore, the points to be granted can be determined for each secretary action requirement. That is, the incentive processing unit may be configured as a secretary support system that stores predetermined points in the user information storage unit according to the behavior as the secretary determined in the secretary action determination unit. it can. The secretary action requirements include at least a request for access to a specific website, a request for direct reservation processing for a restaurant, a request for reservation processing for a restaurant using a person in charge, and a request for reservation processing for a specific campaign. It is desirable that any one of the transfer processing requests for information relating to restaurants with respect to the email addresses of other users is included.

  By using the secretary support system of the present invention, an incentive by points works by acting as a secretary on the secretary. As a result, it is possible to evoke a consciousness of actively doing the secretary who did not want to do so much in the past.

It is a figure which shows typically an example of the system configuration | structure of the secretary assistance system of this invention. It is a figure which shows an example of the hardware constitutions of a management server typically. It is a figure which shows typically an example of the process of the secretary assistance system of this invention. It is an example of the screen which inputs the conditions in the case of making a restaurant reservation using the person in charge. It is an example of the screen which inputs the conditions in the case of making a restaurant reservation by accepting from the restaurant side. It is a figure which shows typically an example of the secretary action requirement memory | storage part. It is a figure which shows an example of a user information storage part typically.

  A conceptual diagram of an example of the system configuration of the manager support system 1 of the present invention is schematically shown in FIG. Communication is possible between a user terminal 3 used by a user such as a secretary, a reading device 4 installed in a restaurant, and a management server 2 that executes processing in the secretary support system 1.

  An example of the hardware configuration of the management server 2 is schematically shown in FIG. The computer stores an arithmetic device 70 such as a CPU for executing arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk for storing information, processing results of the arithmetic device 70 and information stored in the storage device 71 on the Internet or LAN. And at least a communication device 74 that transmits and receives via the network. Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70. When the information stored in the storage device 71 is used in the processing, each function reads the corresponding information from the storage device 71 and uses the read information for processing in the arithmetic device 70 as appropriate. The computer may include an input device 73 such as a keyboard, a mouse, and a numeric keypad, and a display device 72 such as a monitor. Further, the functions of the computers may be distributed to a plurality of computers or servers.

  Each means in the present invention is only logically distinguished in function, and may be physically or practically the same area.

  The user terminal 3 used by the user is a personal computer or a portable communication terminal. The portable communication terminal is a portable computer such as a mobile phone, a PHS, or a tablet computer.

  The reading device 4 is a device capable of communicating with a portable communication terminal used by a user by contact or non-contact, and is information that can identify the store or the reading device 4 (hereinafter collectively referred to as “reading device identification information”). Is stored). There are various communication methods for communication between the reader 4 and the portable communication terminal. For example, RFID such as NFC (Near Field Communication) is used as an example. However, the present invention is not limited to this. The reading device 4 can be either a device that can communicate over a network such as the Internet or a device that cannot communicate over a network.

  In the case of the reading device 4 capable of communication on the network, the user identification information stored in the user identification information storage unit (not shown) of the portable communication terminal is read, and the read user identification information, the reading device identification information, and the store visit Date and time information is transmitted to the management server 2. Here, the reading device 4 capable of communication over a network is a device capable of communication over a network (for example, POS) connected to the reading device 4 in addition to a built-in communication function in the reading device 4 itself. Including cash register and computer terminal).

  In the case of the reading device 4 that cannot communicate over the network, the reading device identification information stored in the reading device 4 is sent to the portable communication terminal, and from the portable communication terminal, user identification information, reading device identification information, and store visit date / time information Are transmitted to the management server 2.

  In this way, information indicating that the portable communication terminal is brought into contact with or close to the reading device 4 is sent from the reading device 4 or the portable communication terminal to the management server 2.

  The management server 2 includes a processing request accepting unit 20, a secretary behavior determination unit 21, a secretary behavior requirement storage unit 22, an incentive processing unit 23, and a user information storage unit 24.

  The management server 2 is a computer that functions as a website that provides information about restaurants. When the management server 2 accepts a request for a restaurant reservation from the user terminal 3, the computer terminal (restaurant terminal) that the restaurant has. (Not shown) is a computer that executes various processes related to restaurants such as making a reservation process for the restaurant.

  The processing request accepting unit 20 accepts a processing request from the user terminal 3 to make a reservation for a restaurant, and uses it as a computer terminal (person in charge) at a restaurant terminal or a person in charge of an operating company of the manager support system 1 A notification is sent to the person terminal (not shown) to cause the received request to be processed.

  For example, when user identification information for identifying the user, restaurant identification information for identifying a restaurant, information on a desired date and time necessary for making a reservation, the number of people, and the like are received from the user terminal 3, based on the restaurant identification information. The corresponding restaurant is specified, and a reservation request from the user is sent to the restaurant terminal used by the restaurant.

  Also, rather than specifying a restaurant and making a reservation, if you enter conditions such as the number of people, budget, location, purpose, etc., the person in charge will be notified and the person in charge will check those conditions It is also possible to arrange reservations for restaurants. FIG. 4 schematically shows an example of an input screen for this condition.

  Furthermore, when the above conditions are entered, the conditions are posted on a website that the restaurant browses via the restaurant terminal, and the restaurant specifies the user by email or telephone from the restaurant side that browses the conditions. There is also a way to receive suggestions from the side. FIG. 5 schematically shows an example of an input screen for this condition.

  In this way, the processing request receiving unit 20 receives various processing requests necessary for making a reservation at a restaurant from the user terminal 3. The processing request received by the processing request receiving unit 20 is not limited to the above, but other than that, a predetermined website (for example, a new year party, welcome party, There are also processing requests such as access to a website of a special feature such as a private room, and a request for transferring information relating to a restaurant from the user terminal 3 to the other user's e-mail address.

  The secretary action determination unit 21 determines whether the information indicating the processing request received from the user terminal 3 is a processing request as a secretary (secretary action) based on information stored in the secretary action requirement storage unit 22 described later. judge.

  The secretary action requirement storage unit 22 stores information on secretary action requirements for determining whether the processing request received from the user terminal 3 is an action related to the secretary. FIG. 6 schematically shows an example of the secretary action requirement storage unit 22.

  As secretary action requirements in FIG. 6, secretary action requirements for good intentions, intermediate secretary action requirements, and secretary action requirements for bad faith are stored, and an incentive described later is given by satisfying the conditions for each. In the case of only the secretary behavior requirement for good intentions, it is an action requirement that satisfies the condition if the processing request is made, and if the intermediate secretary behavior requirement is also included, the intermediate secretary behavior requirement after making the secretary behavior requirement for good intention It is an action requirement that satisfies the condition by performing the action, and when the secretary action requirement for malicious intention is included, it is an action requirement that does not satisfy the condition unless all the processing requests are satisfied.

  In other words, if only the secretary behavior requirements for good intentions are registered, incentives are granted as long as the secretary behavior requirements are satisfied, and the secretary behavior requirements for good intentions and intermediate secretary behavior requirements are registered Incentives are granted if those secretary behavior requirements are satisfied, and if there are registered secretary behavior requirements for good intentions, intermediate secretary behavior requirements and secretary behavior requirements for bad faith, all those secretary behavior requirements Incentives will not be granted unless the above is satisfied.

  The incentive processing unit 23 satisfies the secretary action requirement in the secretary action determination unit 21 and gives a predetermined incentive to a user who has determined that he has taken action as a secretary (has made a process request as a secretary). Give. That is, processing such as adding a predetermined point to the user stored in the user information storage unit 24 described later is performed. As the predetermined point at this time, there is a case of giving a point X times the point given to a general user (a user who is not the secretary).

  The user information storage unit 24 stores information related to the user. Information related to the user includes user identification information, attribute information such as the user's e-mail address, gender, age, telephone number, points given to the user, information indicating how far the managerial action requirements are satisfied, etc. I remember it. FIG. 7 schematically shows an example of the user information storage unit 24.

  Next, an example of a processing process using the manager support system 1 of the present invention will be described with reference to the flowchart of FIG.

  A user logs in to a website operated by the manager support system 1 by performing a predetermined operation on the user terminal 3. Then, after logging in, a processing request desired by the user is made from the website or the like.

  For example, browsing a specific website, making a restaurant reservation, and notifying other users' e-mail addresses of restaurant information.

  When browsing a specific website, the processing request receiving unit 20 receives a website browsing request and user identification information from the user terminal 3 (S100), and based on this, the website browsing request is a secretary action requirement. The secretary action determination unit 21 determines whether or not the secretary action requirement stored in the storage unit 22 matches. In this case, if it is an access to the website stored in the secretary action requirement storage unit 22, it corresponds to the secretary action requirement of ID “1”. It is determined that an action has been taken (S110).

  Since the secretary action requirement of ID “1” is only access to a specific website, it does not include the intermediate secretary action requirement and the secretary action requirement for malicious intention (S120), the incentive processing unit 23 Then, points are given in association with the ID of the user (S140). In this case, if the point to be given to a normal user is “100” points, the secretary action determination unit 21 determines that the point is a secretary. The incentive processing unit 23 gives double “200” points, and adds and stores the points to be added to the points of the user identification information of the user in the user information storage unit 24 based on the user identification information.

  Further, when the request received from the user terminal 3 is a request for reservation to a restaurant, the processing request reception of the user identification information of the user, the identification information of the restaurant, and information necessary for reservation such as the reservation date and time, the number of people, etc. Since it is accepted by the unit 20, the secretary action determination unit 21 refers to the secretary action requirement storage unit 22 and determines that the user has acted as the secretary with ID “2” (S110).

  In the case of the secretary action with ID “2”, since it is necessary to satisfy the secretary action requirement for the middle secretary action and the malicious intention, first, the secretary action determination unit 21 stores the user identification information in the user information storage unit 24. Correspondingly, ID “2” and satisfied requirement “1” (secretary action requirement for good intentions) are stored.

  And next, when the reservation request information is received by the processing request receiving unit 20 from the user terminal 3 or the restaurant terminal, the secretary action determining unit 21 is based on the information stored in the user information storage unit 24 of the user. It is determined that the secretary action requirement of ID “2” is in progress, and based on that, it is determined whether the secretary action requirement of ID “2” is met. Since the reservation establishment information corresponds to the online reservation establishment of the intermediate secretary action requirement, the secretarial action determination unit 21 associates with the user identification information in the user information storage unit 24 and satisfies the satisfied requirement “2” (intermediate secretary Update to Action Requirements). On the other hand, when a processing request that does not correspond to the secretary action requirement of ID “2” is received, it is determined whether it corresponds to another secretary action requirement, and the same processing as described above is executed. In addition, when it does not correspond to other secretary action requirements, the process corresponding to the process request may be executed as it is.

  Further, after the requirement that the ID “2” is satisfied becomes “2”, when the user causes the reader 4 of the restaurant to read the portable communication terminal of the user, the portable communication terminal or the reader 4 Information indicating that the portable communication terminal is brought into contact with or close to the reading device 4 such as user identification information, reading device identification information, and date and time information is received by the processing request receiving unit 20, and user information is based on the information. Based on the information stored in the storage unit 24, it is determined that the secretary action requirement of ID “2” is in progress, and based on that, it is determined whether the secretary action requirement of ID “2” is applicable. And since the above information indicating that it has been read by the reading device 4 corresponds to the secretary action requirement for malicious intention (S120, S130), the secretary action determination unit 21 associates it with the user identification information in the user information storage unit 24, Update to “○” (satisfy all secretary action requirements) to indicate that the requirement has been satisfied. Then, the incentive processing unit 23 determines that the user satisfies all the secretary action requirements, and adds the points to be given to the user identification information points of the user in the user information storage unit 24 based on the user identification information. (S140).

  When the restaurant reservation is a restaurant reservation using a person in charge, when the user inputs information as shown in FIG. 4 from the user terminal 3, the input information is received by the processing request receiving unit 20 (S100). . At this time, user identification information is also received.

  Then, the secretary action determination unit 21 refers to the secretary action requirement storage unit 22 and determines that the user has taken the secretary action requirement for restaurant reservation using the person in charge of the ID “3” (S110). In the case of the secretary action requirement of ID “3”, since it is necessary to satisfy the secretary action requirement for the middle secretary action and the malicious intention, first, the secretary action determination unit 21 first sets the user identification information in the user information storage unit 24. And the requirement “1” satisfying the ID “3” is stored.

  When the person in charge makes a reservation, the user terminal 3 is notified of reservation establishment by performing a predetermined operation from the person in charge terminal. On the other hand, when the information from the person-in-charge terminal is received by the processing request receiving unit 20, the secretary action determining unit 21 is based on the information stored in the user information storage unit 24 of the user, and the secretary action requirement of ID “3”. Is in progress, and based on that, it is determined whether the secretary action requirement of ID “3” is met. Since the reservation establishment information corresponds to the online reservation establishment of the intermediate secretariat action requirement, the secretariat action determination unit 21 updates it to the satisfied requirement “2” in association with the user identification information in the user information storage unit 24. . On the other hand, when a processing request that does not correspond to the secretary action requirement of ID “3” is received, it is determined whether it corresponds to another secretary action requirement, and the same processing as described above is executed. In addition, when it does not correspond to other secretary action requirements, the process corresponding to the process request may be executed as it is.

  Further, after the requirement satisfied with the ID “3” becomes “2”, when the user causes the reading device 4 of the restaurant to read the portable communication terminal of the user, the portable communication terminal or the reading device 4. Information indicating that the portable communication terminal is brought into contact with or close to the reading device 4 such as user identification information, reading device identification information, and date and time information is received by the processing request receiving unit 20, and user information is based on the information. Based on the information stored in the storage unit 24, it is determined that the secretary action requirement of ID “3” is in progress, and based on that, it is determined whether it corresponds to the secretary action requirement of ID “3”. And since the above information indicating that it has been read by the reading device 4 corresponds to the secretary action requirement for malicious intention (S120, S130), the secretary action determination unit 21 associates it with the user identification information in the user information storage unit 24, Update to “○” to indicate that the requirement is satisfied. Then, the incentive processing unit 23 determines that the user satisfies all the secretary action requirements, and adds the points to be given to the user identification information points of the user in the user information storage unit 24 based on the user identification information. (S140).

  In addition, in the case where the reservation of the restaurant is a reservation determined by inputting conditions and accepting an approach from the restaurant, the user inputs information as shown in FIG. The input information is received by the processing request receiving unit 20 (S100). At this time, user identification information is also received.

  Then, the secretary action determination unit 21 refers to the secretary action requirement storage unit 22 and determines that the user has taken the secretary action of the reservation by the approach from the restaurant with ID “4” (S110). In the case of the secretary action requirement of ID “4”, since it is necessary to satisfy the secretary action requirement against the middle secretary action requirement and the malicious intention, first, the secretary action determination unit 21 first sets the user identification information in the user information storage unit 24. Are associated with the ID “4” and the satisfied requirement “1” is stored.

  The reservation information accepted in S100 is posted on a predetermined website, and the person in charge at each restaurant accesses it, and if desired, the user receives an e-mail requesting an order for the reservation. Send etc.

  The user receives these pieces of information at the user terminal 3, and the user makes a reservation for one desired restaurant. When the user terminal 3 sends the reservation request to the management server 2 and is received by the processing request receiving unit 20, the secretary action determining unit 21 is based on the information stored in the user information storage unit 24 of the user. It is determined that the secretary action requirement of “4” is in progress, and based on this, it is determined whether the secretary action requirement of ID “4” is met. Since the reservation establishment information corresponds to the online reservation establishment of the intermediate secretariat action requirement, the secretariat action determination unit 21 updates it to the satisfied requirement “2” in association with the user identification information in the user information storage unit 24. . On the other hand, when a processing request that does not correspond to the secretary action requirement of ID “4” is received, it is determined whether it corresponds to another secretary action requirement, and the same processing as described above is executed. In addition, when it does not correspond to other secretary action requirements, the process corresponding to the process request may be executed as it is.

  Further, after the requirement satisfied with the ID “4” becomes “2”, when the user causes the reader 4 of the restaurant to read the portable communication terminal of the user, the portable communication terminal or the reader 4 Information indicating that the portable communication terminal is brought into contact with or close to the reading device 4 such as user identification information, reading device identification information, and date and time information is received by the processing request receiving unit 20, and user information is based on the information. Based on the information stored in the storage unit 24, it is determined that the secretary action requirement of ID “4” is in progress, and based on that, it is determined whether the secretary action requirement of ID “4” is applicable. And since the above information indicating that it has been read by the reading device 4 corresponds to the secretary action requirement for malicious intention (S120, S130), the secretary action determination unit 21 associates it with the user identification information in the user information storage unit 24, Update to “○” to indicate that the requirement is satisfied. Then, the incentive processing unit 23 determines that the user satisfies all the secretary action requirements, and adds the points to be given to the user identification information points of the user in the user information storage unit 24 based on the user identification information. (S140).

  Also, in the case of a processing request for notifying restaurant information to another user's e-mail address, input and transmission of information on the e-mail address of the user who sends the restaurant information from a predetermined website When the request is received by the processing request receiving unit 20 (S100), the restaurant information is sent to the received e-mail address. Then, the secretary action determination unit 21 refers to the secretary action requirement storage unit 22 and determines that the user has taken the secretary action requirement of “send a restaurant website mail” with ID “6” (S110). Therefore, the manager action determination unit 21 stores the ID “6” and the satisfied requirement “1” in association with the user identification information in the user information storage unit 24.

  And just by accepting the first one from the user, the middle secretary action requirement is not satisfied yet, so it waits as it is. Then, a processing request reception unit receives an input and transmission request for the information of the user's email address that sends the restaurant information via a predetermined website from the user terminal 3 of the user having the user identification information again. If received at 20, the restaurant information is sent to the received e-mail address, and the secretary action determination unit 21 refers to the secretary action requirement storage unit 22 and then identifies the user in the user information storage unit 24. In association with the information, the information is updated to “◯” indicating that the requirement is satisfied (S120, S130). Then, the incentive processing unit 23 determines that the user satisfies all the secretary action requirements, and adds the points to be given to the user identification information points of the user in the user information storage unit 24 based on the user identification information. (S140).

  As described above, when a processing request that can be regarded as a secretary is received from the user terminal 3, it is determined, and an incentive is given to the user, so that the user can be motivated to lead the secretary.

  In the above description, an example of a processing request from the user terminal 3 is shown, but processing can be performed in the same manner even for other processing requests. For example, after a processing request for use application or the like is made for a predetermined campaign, a processing request for use application or the like is made for another predetermined campaign.

  In addition, when the incentive processing unit 23 determines that the user is the secretary action multiple times, the incentive processing unit 23 increases incentives such as points given to the user little by little according to the number of times. It is added (for example, as a point more than the point given to the user or the secretary, usually 3 times in the second time, 3.5 times in the third time, etc.), and the user of the user information storage unit 24 You may memorize | store as a point of user identification information.

  Further, if the secretary action determination unit 21 determines to make a reservation processing request for a specific campaign defined as the secretary action requirement within a predetermined period, the incentive processing unit 23 The points to be given to the user may be added more than usual, and may be stored as user identification information points of the user in the user information storage unit 24. For example, if the online reservation process for campaign A and the online reservation process for campaign B, which are defined as the secretary action requirements, are performed during the period, and it is determined as the secretary action, 10 times as many points will be given The user information storage unit 24 may store the user identification information as a point.

  Further, the incentive processing unit 23 may have different incentives such as points to be given corresponding to each secretary action requirement according to each secretary action requirement. Furthermore, when the secretary action requirement is an online reservation process, the points to be given may be changed according to the number of reservations.

  By using the secretary support system 1 of the present invention, an incentive by points works by acting as a secretary on the secretary. As a result, it is possible to evoke a consciousness of actively doing the secretary who did not want to do so much in the past.

1: Secretary support system 2: Management server 3: User terminal 4: Reading device 20: Processing request reception unit 21: Secretary action determination unit 22: Secretary action requirement storage unit 23: Incentive processing unit 24: User information storage unit 70: Calculation Device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (6)

An executive support system for making restaurant reservations,
A process request accepting unit that accepts a process request from a user terminal used by the user;
A secretary action requirement storage unit that stores a processing request to be regarded as a secretary as a secretary action requirement;
A secretary action determination unit that determines whether the processing request received by the processing request reception unit is an action as a secretary based on a secretary action requirement stored in the secretary action requirement storage unit;
A user information storage unit for storing information about the user;
When it is determined that the user is a behavior as a secretary in the secretary behavior determination unit, the user information storage unit has an incentive processing unit that grants and stores an incentive as a secretary to the user,
The incentive processing unit
When it is determined that the user is acting as a secretary in the secretary action determination unit, more points than the points given to a normal user as an incentive as a secretary to the user in the user information storage unit To remember,
Stem events support system that is characterized in that. An executive support system for making restaurant reservations,
A process request accepting unit that accepts a process request from a user terminal used by the user;
A secretary action requirement storage unit that stores a processing request to be regarded as a secretary as a secretary action requirement;
A secretary action determination unit that determines whether the processing request received by the processing request reception unit is an action as a secretary based on a secretary action requirement stored in the secretary action requirement storage unit;
A user information storage unit for storing information about the user;
When it is determined that the user is a behavior as a secretary in the secretary behavior determination unit, the user information storage unit has an incentive processing unit that grants and stores an incentive as a secretary to the user,
The incentive processing unit
When it is determined a plurality of times that the user is acting as a secretary in the secretary action determining unit, the user information storage unit is given an incentive as a secretary to the user, or a point normally given as a secretary or a normal user Give more points than you give to memorize,
Stem events support system that is characterized in that. An executive support system for making restaurant reservations,
A process request accepting unit that accepts a process request from a user terminal used by the user;
A secretary action requirement storage unit that stores a processing request to be regarded as a secretary as a secretary action requirement;
A secretary action determination unit that determines whether the processing request received by the processing request reception unit is an action as a secretary based on a secretary action requirement stored in the secretary action requirement storage unit;
A user information storage unit for storing information about the user;
When it is determined that the user is a behavior as a secretary in the secretary behavior determination unit, the user information storage unit has an incentive processing unit that grants and stores an incentive as a secretary to the user,
The incentive processing unit
In accordance with the behavior as the secretary determined in the secretary behavior determination unit, a predetermined point is stored in the user information storage unit,
Stem events support system that is characterized in that. The secretary action requirement storage unit
Including secretary behavior requirements for good intentions and secret behavior requirements for bad faith,
The secretary action determination unit
Regarding secretary action requirements for good intentions,
Determine based on the processing request from the user terminal received in the processing request reception unit,
About secretary action requirements for the malicious intent
Determined by accepting information indicating that the portable communication terminal is in contact with or in proximity to the reading device from a reading device installed in a restaurant or a portable communication terminal used by the user at the processing request accepting unit. To
The secretary support system according to any one of claims 1 to 3, wherein: The secretary action requirement includes a reservation processing request for a specific campaign,
The incentive processing unit
If it is determined a plurality of times that a reservation processing request for a specific campaign predetermined as the secretary action requirement is made within a predetermined period in the secretary action determination unit, the secretary to the user is stored in the user information storage unit. As an incentive, give more points than the points that are usually given as secretary or points given to normal users,
The secretary support system according to any one of claims 1 to 4 , wherein The secretary action requirements include at least a request for access to a specific website, a request for direct reservation processing to a restaurant, a request for reservation processing to a restaurant using a person in charge, a request for reservation processing for a specific campaign, etc. One of the transfer processing requests for information about the restaurant for the user's email address is included,
Secretary support system according to any one of claims 1 to claim 5, characterized in that.

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