JP5896887B2 - Operation information management device - Google Patents

Description

The present invention relates to the operation information management equipment, the operation information management equipment which is capable of particularly manages operation information including failure information or the quality information of each unit In the product obtained by configuring a plurality of units Related.

  A product is generally configured by combining a plurality of units. For example, in an ATM (Automated Teller Machine) device that is an automatic transaction device installed in a financial institution, many unit devices such as a banknote processing device, a passbook processing device, and a card processing device are integrally provided. These unit devices are each configured by combining a plurality of units. For example, the banknote handling apparatus includes units such as an insertion unit, a separation unit, a stock unit, a discrimination unit, a transport unit, and a retracting unit. Of these units, OEM (Original Equipment Manufacturer) products are often used.

  When any failure occurs in such a unit, the failure handling is performed for the unit including the direct cause of the failure. Failure handling is performed by replacing the failed unit with a normal unit. When the failed unit is an OEM product, the repair of the failure is requested from the OEM product vendor. The unit device includes a unit control unit that centrally controls a plurality of units and a failure information storage memory. When a unit failure is detected, the unit control unit stores the failure information in the failure information storage memory. Like to do. The failure information is generally only the failure occurrence date and error code.

  When the OEM product vendor requests repair of the failed unit, it cannot correct the failure status (quality information) even if it can be repaired. This is because failure information when a failure occurs is stored only in the failure information storage memory in the unit control unit. Therefore, when the customer who uses the product does not perform regular maintenance with the OEM product vendor, the failure information is not obtained because the failure is handled only by replacing the unit. . In addition, when the product user is a bank, provision of failure information is often refused from the viewpoint of information protection. This makes it difficult for OEM product vendors to analyze failure details.

  In contrast to the difficulty in obtaining information necessary for analyzing the content of a failure, a technology is known in which a nonvolatile memory is mounted in a unit and failure information is stored in the nonvolatile memory when a failure occurs (for example, , See Patent Document 1). According to Patent Document 1, by analyzing the storage contents of the nonvolatile memory mounted on the module of the structural unit, it is possible to analyze the module that has caused the failure and to respond quickly to the failure.

JP 2010-146072 A

  However, the failure information storage memory provided by the product stores only the failure occurrence date and time and error code as failure information, so even if you know the failure information, There was a problem that analysis was not possible. That is, when OEM products are sold globally, they may be used in another country after repairing a failed unit. Further, even in the same country, if the country is large, the use area is unspecified. In such cases, failure characteristics peculiar to the country or region (such as banknote type, national character, temperature, humidity, dust, etc.) may be the cause of the failure. The cause cannot be analyzed.

  Furthermore, since the failure information storage memory provided in the product is usually only one in the control unit, even if the failure information can be provided from the OEM product sales destination, If a failure occurs, failure information cannot be acquired at all.

The present invention has been made in view of the above points, and it is possible to acquire all information necessary for analysis from a unit returned to the OEM product distributor as a repair request, and the control unit fails. even, and an object thereof is to provide a capable operating information management equipment acquires the fault information.

  In the present invention, in order to solve the above-described problem, in an operation information management apparatus that manages operation information of an integrated apparatus configured by combining a plurality of unit apparatuses having at least one unit, the initial installation of the integrated apparatus is monitored. Installation information monitoring unit, device configuration monitoring unit that monitors replacement of the unit mounted on the unit device, failure information acquisition unit that acquires failure information of the unit, and regional information that is the installation location of the integrated device A first location information acquisition unit that stores all the operation information of the unit mounted on the unit device when detecting the initial installation of the integrated device. The operation information storage unit, the second operation information storage unit provided in each of the units, and the third operation information storage unit provided in the main control unit of the integrated apparatus are combined with the user. The device configuration monitoring unit detects the replacement of the unit, and the corresponding storage areas of the first and third operation information storage units; The unit replacement history information stored in the second operation information storage unit of the corresponding unit is updated, and the failure information acquisition unit receives a failure detection notification from the failure information detection unit in the unit device. When there is, write the failure information in the corresponding storage area of the first and third operation information storage unit, the area information acquisition unit, when the installation information monitoring unit detects the initial installation of the integrated device, Alternatively, an operation information management apparatus is provided, wherein when the failure information acquisition unit acquires failure information of the unit, the region information is acquired from the web.

  According to such an operation information management apparatus and operation information management method, it is possible to store failure information, unit-specific information, and area information in the second operation information storage unit of the unit, and also to the integrated apparatus. The operating information storage unit is provided to triple the storage location of operating information.

Operation information management equipment of the above configuration, each of the units, because all the information necessary for analysis are now saved, by analyzing the operating information, enables quick repairs and improved failure factor There is an advantage that the unit can be developed.

  In addition, the storage location of operation information is tripled, so that even if the unit, the control unit of the unit device or the main control unit of the integrated device breaks down, the failure information is prevented from being completely lost. be able to.

It is a figure which shows the example of whole structure of an ATM apparatus. It is a figure which shows the hardware structural example of the ATM apparatus used for embodiment of this invention. It is a flowchart which shows the processing flow of a service provider. It is a figure which shows an example of the format of the information preserve | saved at the 1st thru | or 3rd operation information preservation | save part.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings, taking as an example a case where the present invention is applied to an ATM device.
FIG. 1 is a diagram showing an example of the overall configuration of an ATM apparatus.

  The ATM device (integrated device) includes an operation information management device 10 according to the present invention, a plurality of unit devices, in the illustrated example, a banknote processing device 20 that processes banknotes, a bankbook processing device 30 that processes bankbooks, a cash card, and the like. The card processing device 40 to be handled is combined. Below, the case of the banknote processing apparatus 20 is demonstrated as an example of the apparatus structure of a unit apparatus.

  The operation information management device 10 includes an installation information monitoring unit 11 that monitors whether the ATM device is initially installed, and a device configuration monitoring unit 12 that monitors whether the ATM device has been replaced by monitoring the device configuration. Yes. The operation information management device 10 also includes a failure information acquisition unit 13 that acquires failure information notified when a failure occurs from the banknote processing device 20, the bankbook processing device 30, the card processing device 40, or the like. The operation information management device 10 further includes a regional information acquisition unit 14 that acquires a place where the ATM device is installed. The regional information acquisition unit 14 is connected to the WWW (World Wide Web, hereinafter simply referred to as WEB or web), and acquires regional information on the country and city where the ATM device is installed from the web. The operation information management apparatus 10 is connected to the failure information storage unit 15. The failure information storage unit 15 stores operation information including information unique to the unit, time at the time of initial startup, in addition to unit replacement history information, failure information, and region information.

  The banknote handling apparatus 20 includes a plurality of units U1 to U10 and a unit control unit 21 that controls these units U1 to U10. The unit control unit 21 includes a failure information detection unit 22 that detects failure information of the units U1 to U10, and is connected to a failure information storage memory 23 that stores operation information such as failure information detected by the failure information detection unit 22. Has been.

  The units U1 to U10 have log memories LMEM1 to LMEM10, respectively. In this example, the unit U1 is an insertion unit that can insert the banknotes in a bundle, and the unit U2 is a separation unit that separates and feeds the banknotes one by one. The unit U3 is a stock unit that accumulates banknotes being deposited / withdrawn. The unit U4 is a discrimination unit that discriminates the authenticity and denomination of the banknotes deposited or dispensed, the unit U5 is a transport unit that transports banknotes, and the unit U6 is prepared for withdrawal It is a evacuation part which evacuates temporarily the banknote made. Units U7 to U10 are safes that store banknotes by denomination or mix and store banknotes of multiple denominations.

  In the ATM device having the above configuration, the operation information management device 10 monitors the initial installation of the ATM device by the installation information monitoring unit 11 and monitors the change in the device configuration of the ATM device by the device configuration monitoring unit 12. When the installation information monitoring unit 11 detects the initial installation of the ATM device, the operation information management device 10 initializes all the memories that store the operation information. That is, the operation information management apparatus 10 includes a failure information storage memory 23 (first operation information storage unit), log memories LMEM1 to LMEM10 (second operation information storage unit), and a failure information storage unit 15 (third operation information). The initial information is written in the storage unit).

  The operation information management device 10 monitors the unit replacement by the device configuration monitoring unit 12, and when there is a unit replacement, the unit replacement is performed in all memories (first to third operation information storage units) that store the operation information. Write history information.

  When the failure information acquisition unit 13 monitors the failure information detection unit 22 and receives a failure detection notification, the operation information management apparatus 10 receives all the memories (first to third operation information) that store the failure information. The failure information is written in the storage unit). At this time, if there is a change in the installation location of the ATM device acquired by the regional information acquisition unit 14, the operational information management device 10 stores the regional information regarding the new installation location in all the memories (the first memory). 1 to 3rd operation information storage unit).

  Each of the units U1 to U10 constituting the banknote handling apparatus 20 stores not only failure information but also local information including unit replacement history, an ATM device installation location, and the like in the log memories LMEM1 to LMEM10. As a result, when the failed unit is an OEM product and returned to the distributor for repair, not only quick repair is possible by analyzing the operation information stored in the log memory, It is possible to develop units with improved failure factors.

  In addition, hardware (printed board, memory, hard disk) constituting the ATM device is one of the causes of failure. However, since all the failure information generated in the ATM device is stored in triplicate, even if the unit control unit 21 of the banknote processing device 20 fails, for example, the failure information is completely lost. Can be prevented. Similarly, when the failure information storage unit 15 is lost due to a failure, it can be restored from the failure information storage memory 23 of the unit device.

  FIG. 2 is a diagram showing a hardware configuration example of the ATM device used in the embodiment of the present invention. In FIG. 2, the ATM device includes a large number of unit devices on which a plurality of units are mounted, but only the banknote processing device 20 is shown as a unit device for the sake of simplicity.

  The ATM device includes a main control unit 100 that controls the entire ATM device. The main control unit 100 includes a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a hard disk drive (HDD) 103 as a storage medium, and a communication interface 104. The CPU 101, RAM 102, hard disk drive 103, and communication interface 104 are connected to each other via a bus 105. The communication interface 104 is connected to the WEB by a wired LAN (Local Area Network), and is connected to the banknote processing apparatus 20 by a serial communication method such as RS-232C (Recommended Standard 232 version C) or USB (Universal Serial Bus). .

  The banknote handling apparatus 20 includes a nonvolatile semiconductor memory 200 such as a flash memory. The flash memories are also used for the log memories LMEM1 to LMEM10 of the units U1 to U10.

  In the main control unit 100, the CPU 101 controls all the unit devices constituting the ATM device. The RAM 102 as the main storage device temporarily stores at least a part of an OS (Operating System) program to be executed by the CPU 101, a program of the operation information management apparatus 10, and an application program. The RAM 102 stores various data necessary for processing by the CPU 101.

  The hard disk drive 103 stores an OS, a service provider SP, an application program, and a failure information storage file. The service provider SP is software that connects industry standard software and manufacturer-specific functions, and has the function of the operation information management apparatus 10. The failure information storage file stored in the hard disk drive 103 corresponds to the failure information storage unit 15 in FIG.

  In the banknote processing apparatus 20, a part of the nonvolatile semiconductor memory 200 is assigned to the firmware FW that controls the units U1 to U10, and the remaining part of the area is used as the failure information storage memory 23 in FIG. Assigned. The firmware FW is software having the function of the unit control unit 21 including the failure information detection unit 22 of FIG. The remaining part of the area has storage areas A1 to A10 corresponding to the log memories LMEM1 to LMEM10 of all the units U1 to U10, and has a capacity capable of storing at least all the log memories LMEM1 to LMEM10 as a whole. ing. These storage areas A1 to A10 are under the management of the service provider SP, and the reading and writing of the operation information is performed by the firmware FW according to the instruction of the service provider SP. The failure information storage file on the hard disk drive 103 corresponding to the failure information storage unit 15 in FIG. The saved operation information will be saved.

  Here, for example, if the unit U1 fails, the failure information is first stored only in the log memory LMEM1 of the corresponding unit U1 by the firmware FW. Next, the firmware FW notifies the service provider SP of failure detection. Upon receiving the notification, the service provider SP stores the failure information in the corresponding storage area A1 of the nonvolatile semiconductor memory 200 and the failure information storage file of the hard disk drive 103.

  In this embodiment, the hard disk drive 103 having a large storage capacity is used as the storage medium storing the failure information storage file. However, an SSD (Solid State Drive) or a flash memory may be used.

With the hardware configuration as described above, the processing functions of the present embodiment can be realized.
Next, processing of the service provider SP having the function of the operation information management apparatus 10 will be described.

FIG. 3 is a flowchart showing a processing flow of the service provider, and FIG. 4 is a diagram showing an example of a format of information stored in the first to third operation information storage units.
When the ATM device is activated, as shown in FIG. 3, first, the service provider SP determines whether or not the installation is initial using the function of the installation information monitoring unit 11 (step S1). The installation information monitoring unit 11 monitors, for example, a registry that manages setting information, and the service provider SP determines whether or not the installation is the initial installation based on the monitoring result. If the ATM device is initially installed (first startup after installation), no information is stored in the failure information storage file, so the service provider SP is initially stored in all the first to third operation information storage units. Information is written (step S2).

  Here, as shown in FIG. 4, the operation information written in the first to third operation information storage units includes the unit name, serial number, unit replacement flag, device installation date / time / minute / second, device installation location ( Country), device installation location (city), and failure date / year / hour / hour / minute / second: error code. The information that is first written in the first to third operation information storage units as the initial information can be all the operation information except for the failure information (failure occurrence date / time / minute / second: error code), for example. .

  Here, the unit name and serial number, which are information unique to the unit, can be obtained by the service provider SP inquiring the firmware FW, and the installation date of the device can be obtained from the system clock. . The device installation location (country) and the device installation location (city), which are the regional information where the ATM device is currently installed, are the IP (Internet Protocol) address of the ATM device connected to the web by the regional information acquisition unit 14. Search for and retrieve the location from.

  If it is not the initial installation in step S1, the service provider SP determines whether or not the unit has been replaced (step S3). Whether or not the unit has been replaced can be acquired by the device configuration monitoring unit 12 inquiring of the firmware FW. When the unit replacement is confirmed, the service provider SP increments the unit replacement flag in the corresponding operation information storage unit by 1 and updates the unit replacement history information (step S4). If no change in the device configuration is confirmed in step S3, the service provider SP passes the process in step S4. In step S4, if the log memory of the replaced unit is empty, the initial information is written instead of updating the unit replacement history information.

  Next, the service provider SP determines whether there is a fault in any of the units U1 to U10 (step S5). When the fault information detection unit 22 detects a faulty unit and the fault information acquisition unit 13 receives a fault detection notification from the unit control unit 21, the service provider SP determines whether the installation location of the ATM device is the same. Judgment is made (step S6). Whether or not the installation locations of the ATM devices are the same is determined by comparing the regional information regarding the device installation location stored in the failure information storage file by the service provider SP with the regional information newly acquired by the regional information acquisition unit 14. To be judged.

  When the installation location of the ATM device has been changed, the service provider SP determines the device installation date (month / day / hour / minute / second), the device installation location (country) and the device installation location (city) acquired in step S6, and the failure. The information is stored in the first to third operation information storage units (step S7). At this time, for the first and third operation information storage units (failure information storage memory 23, failure information storage unit 15), information including failure information is additionally stored in the area where the information of the corresponding unit is recorded. . However, since the second operation information storage unit (log memories LMEM1 to LMEM10) stores the failure information in the log memory of the corresponding unit first by the firmware FW, the service provider SP determines the installation date of the device. Second and regional information will be saved.

  If the installation location of the ATM device is the same in step S6, the service provider SP additionally stores the failure information in the area where the information of the corresponding unit in the first and third operation information storage units is recorded (step S6). S8). The service provider SP additionally stores failure information only in the log memory of the corresponding unit for the second operation information storage unit. The first to third operation information storage units additionally store failure information every time a failure occurs. However, when the operation information storage unit runs out of free space, the oldest failure information is overwritten and stored. I will do it. That is, in the example shown in FIG. 4, after the storage position is stored at the address of the final position, the storage position returns to the address “6”, and the overwrite is sequentially performed from this storage position.

  Through the above processing, the same information as the operation information stored in the corresponding storage areas A1 to A10 of the failure information storage memory 23 is stored in each of the units U1 to U10. As a result, when the units U1 to U10 are repaired and returned to the OEM product distributor, the distributor can acquire all information necessary for repair or quality improvement. In addition, since the operation information is stored in triplicate, even if part of the first to third operation information storage units breaks down, the operation information can be interchanged and restored. It is possible to prevent loss of operation information due to a failure of a part including the information storage unit.

  Although the present invention has been described in detail with respect to preferred embodiments thereof, the present invention is not limited to these specific embodiments, and various changes and modifications can be made within the spirit of the present invention. Needless to say.

DESCRIPTION OF SYMBOLS 10 Operation information management apparatus 11 Installation information monitoring part 12 Apparatus structure monitoring part 13 Fault information acquisition part 14 Area information acquisition part 15 Fault information storage part 20 Banknote processing apparatus 21 Unit control part 22 Fault information detection part 23 Fault information storage memory 30 Passbook Processing device 40 Card processing device 100 Main control unit 101 CPU
102 RAM
103 Hard Disk Drive 104 Communication Interface 105 Bus 200 Nonvolatile Semiconductor Memory FW Firmware A1 to A10 Storage Area LMEM1 to LMEM10 Log Memory U1 to U10 Unit SP Service Provider

Claims (5)

In an operation information management device that manages operation information of an integrated device configured by combining a plurality of unit devices having at least one unit,
An installation information monitoring unit for monitoring the initial installation of the integrated device;
A device configuration monitoring unit for monitoring replacement of the unit mounted on the unit device;
A fault information acquisition unit for acquiring fault information of the unit;
A regional information acquisition unit that acquires regional information that is an installation location of the integrated device;
With
The installation information monitoring unit, when detecting the initial installation of the integrated device, a first operation information storage unit that stores all the operation information of the unit mounted on the unit device, Write initial information including information unique to the unit and the region information to the second operation information storage unit provided and the third operation information storage unit provided in the main control unit of the integrated device,
When the apparatus configuration monitoring unit detects replacement of the unit, the device configuration monitoring unit is stored in the corresponding storage area of the first and third operation information storage units and the second operation information storage unit of the corresponding unit. Update the unit replacement history information
The failure information acquisition unit writes the failure information in the corresponding storage areas of the first and third operation information storage units when a failure detection notification is received from the failure information detection unit in the unit device.
The regional information acquisition unit acquires the regional information from the web when the installation information monitoring unit detects initial installation of the integrated device or when the fault information acquisition unit acquires fault information of the unit. ,
An operation information management device characterized by that.   The operation information management apparatus according to claim 1, wherein the failure information is a failure occurrence date and time and an error code.   2. The operation information management apparatus according to claim 1, wherein the information unique to the unit is a unit name and a serial number, and the region information is a name of a country and a city.   2. The operation information management apparatus according to claim 1, wherein the third operation information storage unit is a file stored in a storage medium of the main control unit. The operation information management apparatus according to claim 1, wherein the integrated apparatus is an automatic transaction apparatus.

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