JP5961408B2 - Sales management system, sales management apparatus and sales management method - Google Patents

Description

  The present invention relates to a sales management system and a sales management using a registration device for registering a product to be purchased by operation of a store clerk and an accounting device for performing accounting processing of a product registered by the registration device by operation of a purchaser. The present invention relates to a device and a sales management method.

  Conventionally, when a product is sold at a store such as a supermarket, the store clerk operates a POS (Point Of Sale) register to register and account for the product to be sold. However, if registration and accounting of the products to be sold are performed with a single POS register, there is a risk that smooth sales of the products may be hindered when the accounting process is troublesome. Specifically, the purchase customer forms a queue for the order of registration and accounting by the store clerk in line with the POS register. However, if the store clerk is troublesome in accounting processing, the queue for waiting becomes longer and the customer waits. Since the time will be longer, the customer will be inconvenienced.

  Further, if the store clerk performs the accounting process, there is a problem that a psychological burden caused by handling cash increases, and a problem that a fraudulent act by the store clerk may occur.

  For this reason, the checkout area is congested by separating the device for registering the product to be sold from the device for accounting, allowing the store clerk to register the product, and allowing the purchaser of the product to perform the accounting. There are known systems that ease product sales by mitigating and reducing the burden on store clerks. For example, Patent Document 1 discloses a cash register settlement system in which a purchaser who has registered as a member can perform accounting using a customer-operated cash settlement apparatus. Patent Document 2 discloses a POS system in which a registration device operated by a store clerk issues an accounting receipt, and an accounting device operated by a purchaser performs accounting processing based on the accounting receipt.

JP 2010-086158 A JP 2012-018532 A

  However, if the product is accounted for by the purchaser's operation using the conventional techniques represented by Patent Documents 1 and 2, the product purchaser may leave the store without accounting. . In this way, the act of leaving a store with an unaccounted product is called “missing a basket” and is often intentionally performed by the purchaser, but there are cases where the account of the product is forgotten for some reason. For this reason, how to take measures against the act of leaving a store with unaccounted goods is an important issue.

  The present invention has been made to solve the above-described problems of the prior art, and when a sales management system in which a registration device and an accounting device are separated is used, the store leaves an unaccounted product. It is an object of the present invention to provide a sales management system, a sales management apparatus, and a sales management method that can efficiently cope with an action.

In order to solve the above-described problems and achieve the object, the present invention provides a registration device that performs a registration process of a product to be purchased by an operation of a store clerk, and a purchaser's operation for an accounting process of the product registered by the registration device A first management unit that images the purchaser who requested the registration process, information registered by the registration process, and an image captured by the first imaging unit. And the first image data associated with the information is erased when accounting processing is performed by the accounting apparatus. Image of a person who passes through a predetermined area other than the checkout area or near the exit of the checkout area where the management means and the registration device and the accounting device are installed Based on the second image pickup means, the second image data picked up by the second image pickup means and the first image data managed by the management means, or near the exit of the checkout area, or And determining means for determining whether or not there is an unaccounted purchaser at a predetermined location other than the checkout area.

Further, the present invention is the above invention, wherein the management unit associates and stores the product registered by the registration device and the first image data captured by the first imaging unit, The apparatus further includes an application processing unit that performs an application process by deleting an item for which the accounting process has been performed by the accounting device from among the products stored in the storage unit.

  Further, the present invention is characterized in that in the above invention, the storage means stores the product and the first image data in association with each other when the price of the product is a predetermined amount or more.

Further, the present invention is the above invention, wherein the second imaging means is provided in the vicinity of the entrance of the store, captures image data of a person entering the store, and the determination means It is characterized in that it is determined that the purchaser who has left has visited the store again .

Further, the present invention is the above invention, wherein the second imaging means is provided at an exit of a store or an exit of a predetermined section in the store, and captures image data of a person exiting the store or the predetermined section , The determination means determines that the purchaser is leaving a store or a predetermined section in the store without accounting .

According to the present invention, in the above invention, when the determination means determines that there is an unaccounted purchaser at a predetermined location other than the checkout area, the image of the person imaged by the second imaging means It further comprises transmission means for transmitting data to a portable terminal carried by a store clerk or guard .

In addition, the present invention sells a product using a registration device that performs registration processing of a product to be purchased by a store clerk's operation and an accounting device that performs accounting processing of the product registered by the registration device by a purchaser's operation. A sales management device that manages the information registered by the registration processing and the first image data obtained by imaging the purchaser who requested the registration processing in association with the accounting processing by the accounting device Management means for applying a processing to the information processed and the first image data associated with the information, and the vicinity of the exit of the checkout area where the registration device and the accounting device are installed. Or based on second image data obtained by imaging a person passing through a predetermined location other than the checkout area and the first image data managed by the management means. Te, near the exit of the checkout area, or wherein the purchaser of raw accounting at a predetermined position other than the check-out area and a judging means for judging whether or not there.

In addition, the present invention sells a product using a registration device that performs registration processing of a product to be purchased by a store clerk's operation and an accounting device that performs accounting processing of the product registered by the registration device by a purchaser's operation. A sales management method for managing a first imaging process for imaging a purchaser who has requested the registration process, information registered by the registration process, and a first image captured by the first imaging process. And managing the image data, and when the accounting process is performed by the accounting device, the accounting process and the first image data associated with the information is erased , A second imaging step of imaging a person passing through a predetermined location other than the checkout area, or near an exit of a checkout area where the registration apparatus and the accounting apparatus are installed; Based on the second image data imaged in the second imaging process and the first image data managed in the management process, the vicinity of the exit of the checkout area or a predetermined location other than the checkout area And a determination step of determining whether or not there is an unaccounted purchaser.

According to the present invention, a purchaser who requests registration of a product to a clerk who operates the registration device is imaged by the first imaging unit, and the product registered by the registration device and the first imaging unit are captured. In association with the first image data and managed by the management means , when the accounting process is performed by the accounting device, the accounting process information and the first image data associated with the information are erased. The person who passes through a predetermined location other than the checkout area where the registration apparatus and the accounting apparatus are installed is imaged by the second imaging means, and is managed by the second image data captured by the second imaging means and the management means Since it is configured to determine whether or not there is an unaccounted purchaser at a predetermined location other than the checkout area based on the first image data, the registration device and the accounting device are separated. In the shop, it is possible to efficiently cope with the act of leaving the store while holding the goods of non-accounting.

FIG. 1 is an explanatory diagram for explaining a layout of a checkout area of a store according to the first embodiment. FIG. 2 is an explanatory diagram for explaining the concept of the sales management system according to the first embodiment. FIG. 3 is an explanatory diagram for explaining the system configuration of the sales management system according to the first embodiment. FIG. 4 is a block diagram showing an internal configuration of the registration apparatus shown in FIG. FIG. 5 is a block diagram showing an internal configuration of the accounting apparatus shown in FIG. FIG. 6 is a block diagram showing an internal configuration of the management apparatus shown in FIG. FIG. 7 is an explanatory diagram for explaining the purchased product database shown in FIG. FIG. 8 is a flowchart showing the processing procedure of the registration apparatus. FIG. 9 is a flowchart showing the processing procedure of the accounting apparatus. FIG. 10 is a flowchart illustrating the processing procedure of the management apparatus. FIG. 11 is a flowchart showing the processing procedure of the mobile terminal. FIG. 12 is an explanatory diagram for explaining the concept of the sales management system according to the second embodiment. FIG. 13 is an explanatory diagram for explaining an alarm destination according to the second embodiment.

  Exemplary embodiments of a sales management system, a sales management apparatus, and a sales management method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, the layout of the checkout area of the store according to the first embodiment will be described. FIG. 1 is an explanatory diagram for explaining the layout of the checkout area of the store according to the first embodiment. The “checkout area” here refers to an area for registering and accounting for products.

  As shown in FIG. 1, in the checkout area of the store according to the first embodiment, a registration device 10 that performs registration processing for products purchased by a purchaser, and an accounting device 20 that performs accounting processing for purchased products, Are provided. The registration device 10 is a device operated by a store clerk, and the accounting device 20 is a device operated by a purchaser. Here, the store clerk operating the registration device 10 is referred to as a “cash register clerk”.

  The purchaser puts one or a plurality of products he / she purchases into a shopping cart and carries it to the position of the registration device, and delivers the shopping cart to a cashier clerk. The cashier clerk reads the barcodes affixed to the products located in the shopping basket sequentially with a barcode reader, and manually inputs the product price etc. with a numeric keypad etc. Register. When registration is continuously performed for a plurality of products, the purchased product data is data including a plurality of products, and the total price of the plurality of products is calculated.

  And after reading the information of all the goods in a shopping cart, the registration apparatus 10 issues a registration receipt. This registration receipt is printed with a registration number for uniquely identifying the registration receipt and an accounting price. The accounting price is the price of the product when there is one product, and the total price of the products when there are a plurality of products.

  Thereafter, the purchaser brings the shopping cart in which the registered product is present and the registered receipt, and moves to the accounting apparatus 20 that is being used. When the purchaser causes the accounting apparatus 20 to read the registered receipt, the accounting apparatus 20 is ready to perform accounting processing on the content of the read registration receipt. After the purchaser operates the accounting device 20 to complete the accounting, the purchaser leaves the checkout area and packs the product.

  A soccer area in which a soccer stand 80 is arranged is formed outside the checkout area. The purchaser can place a shopping cart on the soccer stand and pack the purchased product in a bag.

  In the vicinity of the exit of the checkout area, a guide clerk called an attendant who guides the purchaser of the product is arranged. This guide clerk provides guidance on the operation method for a purchaser who is unfamiliar with the operation of the accounting apparatus 20, guidance to the accounting apparatus 20 for a purchaser who wants to leave the checkout area without performing accounting, and the like.

  As described above, the cashier clerk performs only the registration operation by the registration device 10 and issues a registration receipt. The purchaser receives the registration receipt, moves to the accounting device 20, and performs accounting by the purchaser's own operation. For this reason, the burden on the cashier clerk is reduced, and the processing from registration of goods to be purchased to accounting can be performed efficiently.

  By the way, a guide clerk is arranged at the exit of the checkout area to monitor the purchase customer so as not to leave the checkout area without accounting, but the guide clerk also serves as a guide for operating the accounting apparatus 20. As a result, there is a possibility that the customer who purchased the product will leave the checkout area without performing accounting while the sales clerk keeps an eye on it.

  Therefore, in the sales management system according to the first embodiment, image data of the purchaser of the product is captured at the time of registration by the registration device 10, and the unaccounted purchaser is monitored based on image processing. . FIG. 2 is an explanatory diagram for explaining the concept of the sales management system according to the first embodiment.

  As shown in FIG. 2, the sales management system according to the first embodiment installs cameras 19 in the vicinity of a plurality of registration devices 10, and purchases customer image data (hereinafter, “purchased customer image data”) by the camera 19. Image). Further, the purchase product data registered by the registration device 10 is transmitted to the management device 50 in association with the purchase customer image data captured by the camera 19. In addition, as purchase customer image data, the image data containing the information which can identify a purchase customer, such as a purchase customer's face image, are used. The camera 19 may be continuously captured as a security camera, but image data captured at a predetermined timing during the transaction is used as the purchaser image data.

  The management device 50 stores the purchased product data and the purchaser image data in association with each other, and performs a deletion process when the accounting device 20 performs an accounting process. With this process, the management device 50 can manage unpurchased purchased product data and purchaser image data.

  In addition, a camera 61 is installed at the store entrance facing the outside of the store. With this camera 61, image data of a customer entering the store (hereinafter referred to as “customer image data”) is captured and transmitted to the management device 50. The management device 50 compares the store visitor image data received from the camera 61 with the unaccounted purchase customer image data, and if the store visitor image data matches any of the unaccounted purchase customer image data, the store entry It is determined that the customer who has completed the transaction is an unaccounted customer.

  When the management device 50 determines that the customer is an unaccounted customer, the management device 50 transmits information related to the unaccounted customer to the mobile terminals 30 and 40 carried by the store clerk. The portable terminal 30 is a portable terminal carried by a guide clerk in the checkout area, and the portable terminal 40 is a portable terminal carried by a security clerk who performs store security. The information transmitted to the portable terminals 30 and 40 is unaccounted purchase product data and unaccounted customer purchase customer image data.

  The security guard can identify the non-accounting customer by the portable terminal 40 and pay attention to the behavior of the non-accounting customer in the store. Further, the guide clerk can check the information of the non-accounting customer by using the portable terminal 30 and can pay attention not to leave the check-out area again without accounting. The guide clerk may acquire various types of information via a monitoring terminal installed in the seat, in addition to the portable terminal.

  In this way, by comparing the in-store customer image data with the unaccounted purchase customer image data, it is possible to detect that a customer who has left the store without accounting at the previous visit visited the store again. For this reason, it is possible to monitor suspicious behavior in the store of non-accounting customers and be wary so that the act of leaving the checkout area without being accounted for is not repeated. In addition, it is possible to charge unaccounted customers for the previous unaccounted accounts.

  FIG. 3 is an explanatory diagram for explaining the system configuration of the sales management system according to the first embodiment. As illustrated in FIG. 3, the sales management system according to the first embodiment includes a plurality of registration devices 10, a plurality of accounting devices 20, a camera 61 that captures image data of a customer, a wireless device 70, The management apparatus 50 is connected to the management apparatus 50 via a communication line. A camera 19 is connected to each of the plurality of registration devices 10. The wireless device 70 performs wireless communication with the mobile terminals 30 and 40.

  The registration device 10 is a device that is arranged in a checkout area, registers a product by an operation of a cashier clerk, and issues a registration receipt. When registering a product, the registration device 10 acquires purchase customer image data captured by the camera 19 and transmits it to the management device 50 in association with the purchase product data.

  The accounting device 20 is a device that is arranged in a checkout area and performs accounting for a product by a purchaser's operation. The accounting apparatus 20 receives a registration receipt and performs accounting processing for the accounting price specified by the registration receipt. In addition, the accounting device 20 notifies the management device 50 of completion of the accounting.

  The camera 61 is an imaging device installed at a store entrance. The camera 61 is installed facing the outside of the store, thereby capturing the store visitor image data of the store visitor entering the store and transmitting it to the management device 50.

  The management device 50 stores the purchase product data and the purchase customer image data in association with each other, and performs unconfirmed purchase product data and purchase customer image data when the accounting device 20 performs the accounting process. Manage. Then, the store customer image data received from the camera 61 is compared with the unaccounted purchase customer image data, and if the store visitor image data matches any of the unaccounted purchase customer image data, Is determined to be an unaccounted customer, and information relating to the unaccounted customer is transmitted to the portable terminals 30 and 40.

  Next, the internal configuration of the registration apparatus 10 shown in FIG. 3 will be described. FIG. 4 is a block diagram showing an internal configuration of the registration apparatus 10 shown in FIG. As shown in FIG. 4, the registration device 10 is connected to a camera 19 that images the purchaser. The registration device 10 also includes a store side display unit 11, an operation unit 12, a barcode reader 13, a customer side display unit 14, a receipt printer 15, a communication unit 16, a storage unit 17, and a control unit 18.

  The store-side display unit 11 is a display unit / operation unit for a cashier clerk who is an operator, and includes a touch panel color liquid crystal display or the like. The operation unit 12 includes a plurality of keys such as a numeric keypad, a dedicated key, and a mode key, and is used for registering a product to which no barcode is attached. The barcode reader 13 is a device that reads a barcode attached to a product.

  The customer side display unit 14 includes a fluorescent display tube, a touch panel color liquid crystal display, and the like. The purchaser can confirm the price of goods, the accounting price, etc. by confirming the display contents of the customer side display unit 14. The receipt printer 15 is a printer that prints and issues information relating to a registered product as a registered receipt. The communication unit 16 is a communication interface unit that communicates with the management device 50 via a communication line, and is used when transmitting purchased product data and purchase customer image data to the management device 50.

  The storage unit 17 is a storage device including a flash memory or a hard disk device, and stores product master data 17a and registration log data 17b. The product master data 17a is data in which product names, prices, and the like are associated with product identification information. The registration log data 17b is data indicating a history of data registered by the registration device 10 as purchase product data.

  The control unit 18 is a control unit that controls the registration apparatus 10 as a whole, and includes a product data specifying unit 18a, a transaction price calculation unit 18b, a purchase customer image acquisition unit 18c, a registration processing unit 18d, and a registration receipt issuing unit 18e.

  The product data specifying unit 18a refers to the product master data 17a based on the product identification information indicated by the barcode when the barcode reader 13 reads the barcode, and specifies the product name and price of the product. It is.

  The accounting price calculation unit 18b is a processing unit that calculates the accounting price of purchased product data. The accounting price is the price of the product specified by the product data specifying unit 18a when there is one product to be purchased. If there are a plurality of identical products, the accounting price of the product specified by the product data specifying unit 18a is used. This is the price multiplied by the number of purchases. If a plurality of types of products are specified by the product data specifying unit 18a, the sum of the price of each specified product multiplied by the number of items becomes the accounting price.

  The purchase customer image acquisition unit 18 c is a processing unit that acquires purchase customer image data captured by the camera 19. Specifically, an imaging instruction is issued to the camera 19 to capture the image data of the purchaser, a feature amount calculation process is performed on the imaging result, and a feature amount necessary for specifying the purchaser is obtained. Until the camera 19 repeats imaging. Then, the image data from which the feature quantity necessary for specifying the purchase customer is obtained is set as purchase customer image data.

  The registration processing unit 18d is a processing unit that performs processing for registering purchased product data including the product name, price, and quantity of the product specified by the product data specifying unit 18a and the accounting price calculated by the accounting price calculation unit 18b. The purchase product data is given a registration number for uniquely identifying the purchase product data, and associated with the purchaser image data. The registration processing unit 18d transmits purchase merchandise data to the management device 50 for registration, and adds it to the registration log data 17b as a registration history.

  The registered receipt issuing unit 18e is a processing unit that issues a registered receipt. A registration number for identifying purchased product data is printed on the registration receipt as a barcode. Further, the product name, number, price, and accounting price of the product included in the purchased product data may be printed. The registered receipt is handed over to the purchaser and used for accounting processing by the accounting apparatus 20.

  Next, the internal configuration of the accounting apparatus 20 shown in FIG. 3 will be described. FIG. 5 is a block diagram showing an internal configuration of the accounting apparatus 20 shown in FIG. As shown in FIG. 5, the accounting apparatus 20 includes a display unit 21, an operation unit 22, a registered receipt reader 23, a receipt printer 24, a camera 25, a communication unit 26, a bill processing unit 27a, a coin processing unit 27b, and a card processing unit 27c. The electronic money processing unit 27d, the storage unit 28, and the control unit 29.

  The display unit 21 is a display unit / operation unit for a purchaser who is an operator, and includes a touch panel color liquid crystal display or the like. The operation unit 22 includes a plurality of keys such as a numeric keypad, a dedicated key, and a mode key, and is used for inputting a personal identification number. The registered receipt reader 23 is a device that reads a barcode printed on a registered receipt.

  The receipt printer 24 is a printer that prints an accounting receipt after the accounting is completed. The camera 25 is an imaging device that captures image data of the purchaser who has performed the accounting process. The communication unit 26 is a communication interface unit that communicates with the management apparatus 50 via a communication line, and is used for acquiring purchased product data and notifying accounting results.

  The banknote processing unit 27a is a unit that performs authentication as the authenticity and denomination of the inserted banknote, stock for each denomination, and payout as change. The coin processing unit 27b is a unit that performs authentication of the entered coins and identification of denominations, stock for each denomination, and payout as change. The card processing unit 27c is a unit that reads a credit card or a debit card. The electronic money processing unit 27d is a unit that performs balance reading processing and settlement processing of electronic money associated with a card, a mobile phone terminal, or the like.

  The storage unit 28 is a storage device including a flash memory or a hard disk device, and stores accounting log data 28a. The accounting log data 28 a is data indicating a history of accounting processing by the accounting apparatus 20.

  The control unit 29 is a control unit that controls the accounting apparatus 20 as a whole. The control unit 29 includes a purchased product data acquisition unit 29a, an accounting customer image acquisition unit 29b, an accounting processing unit 29c, and an accounting receipt issue unit 29d.

  The purchased product data acquisition unit 29a is a processing unit that acquires purchased product data corresponding to a registration number from the management device 50 when the registration receipt reader 23 reads the registration number of the registered receipt.

  The customer image acquisition unit 29b is a processing unit that manages the imaging of image data by the camera 25. Specifically, an image capturing instruction is issued to the camera 25 and the image data of the purchaser who has made a transaction is captured. Further, a feature amount calculation process is performed on the imaging result, and the camera 25 is made to repeat imaging until a feature amount necessary for specifying the purchaser is obtained. Then, the image data from which the feature quantity necessary for specifying the purchase customer is obtained is set as the accounting customer image data.

  The accounting processing unit 29c is a processing unit that controls the display of the purchased product data acquired from the management device 50 by the purchased product data acquiring unit 29a on the display unit 21, and performs accounting for the accounting price indicated in the purchased product data. .

  When this accounting process is performed in cash, the cash input from the purchaser is accepted, the money processing unit 27a and the coin processing unit 27b perform denomination identification, calculate the amount of money inserted, and change as necessary. Pay out. When the accounting process is performed with a credit card or a debit card, the card inserted by the card processing unit 27c is read to perform a credit settlement or a debit settlement. The operation unit 22 is used to input a personal identification number required for credit or debit payment. When accounting processing is performed by electronic money settlement, the electronic money processing unit 27d reads the balance of electronic money from a card or a mobile phone terminal, and subtracts and updates the balance by the accounting price.

  When the accounting process is completed, the accounting processing unit 29c transmits the accounting result to the management apparatus 50 and adds it to the accounting log data 28a as an accounting history. The customer image data acquired by the customer image acquisition unit 29b may be associated with the transaction result or transaction log.

  The accounting customer image data can be used when fraud is performed during accounting processing. For example, in the case where fraud such as accounting for only one of the products purchased in the registration process performed by the registration apparatus 10 is divided into two and each is issued, only one of them is accounted for. The customer image data of the purchased customer can be acquired by the accounting device 20 and used as purchase customer image data for an unaccounted registered receipt.

  The accounting receipt issuing unit 29d is a processing unit that issues accounting receipts. On the accounting receipt, the product name, the number of products, the price of the product, the accounting price, the input amount, and the change of the accounted product are printed.

  Next, the internal configuration of the management apparatus 50 shown in FIG. 3 will be described. 6 is a block diagram showing an internal configuration of the management apparatus 50 shown in FIG. As illustrated in FIG. 6, the management device 50 includes a display unit 51, an input unit 52, a communication unit 53, a storage unit 54, and a control unit 55.

  The display unit 51 is a liquid crystal panel, a display device, or the like, and the input unit 52 is a keyboard, a mouse, or the like. The communication unit 53 is a communication interface unit for communicating with the registration device 10, the accounting device 20, and the mobile terminals 30 and 40 via a communication line.

  The storage unit 54 is a storage device including a flash memory or a hard disk device, and stores a purchased product database 54a. The purchased product database 54a is a database in which purchased product data received from the registration device 10 is registered. Further, when the accounting process is performed by the accounting apparatus 20, the corresponding purchased product data is erased. Therefore, the purchased product database 54a stored in the storage unit 54 indicates unpurchased purchased product data.

  The control unit 55 is a control unit that controls the management device 50 as a whole, and includes a registration processing unit 55a, a consumption processing unit 55b, a comparison unit 55c, a determination unit 55d, and an alarm unit 55e. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby the registration processing unit 55a, Processes corresponding to the consumption processing unit 55b, the comparison unit 55c, the determination unit 55d, and the alarm unit 55e are executed.

  The registration processing unit 55 a is a processing unit that performs a process of additionally registering the purchased product data received from the registration device 10 in the purchased product database 54 a of the storage unit 54. When the registration processing unit 55b receives a registration number from the accounting device 20, the application processing unit 55b transmits purchase product data corresponding to the received registration number to the accounting device 20 and receives a notification of the end of accounting from the accounting device 20. It is a processing unit that erases purchased product data.

  The comparison unit 55c is a processing unit that compares the store visitor image data received from the camera 61 with the purchase customer image data in the purchase product database 54a. As a result of the comparison by the comparison unit 55c, the determination unit 55d indicates the store customer image data when the store customer image data received from the camera 61 matches any purchase customer image data in the purchase product database 54a. It is a processing unit that determines that the entered customer is an unaccounted customer.

  The alarm unit 55e is a processing unit that transmits data related to unaccounted customers to the mobile terminals 30 and 40. The data transmitted to the portable terminals 30 and 40 includes image data of unaccounted customers. The image data is preferably both the purchase customer image data and the store visitor image shown in the purchase product data 54a, but may be only the store visitor image data or the purchase customer image data. In addition, it is desirable to transmit purchase product data corresponding to unaccounted customers together.

  FIG. 7 is an explanatory diagram for explaining the purchased product database 54a shown in FIG. As shown in FIG. 7, the purchased product database 54a includes items of a registration number, a registration device number, a processing time, a transaction price, a purchase score, purchase customer image data, transaction information, and remarks.

  The registration number is a number for uniquely identifying the purchased product data. The registered device number is a number for uniquely identifying the registered device that registered the purchased product data. The processing time indicates the time when the purchased product data is registered. The accounting price indicates the accounting price of the purchased product data, and the purchase point indicates the number of products included in the purchased product data. The purchase customer image data is the image data of the purchase customer associated with the purchased product data, and the accounting information indicates whether or not the accounting process has been completed. The remarks indicate the name and number of items purchased.

  FIG. 7 shows a situation where the purchased product data with the registration number “1234” is registered by the registration device 10 with the registration device number “3”. The purchased product data is registered at “10:05”, corresponds to 12 products including one product A and four products B, and the accounting price is “¥ 3,280”. Is shown. In addition, the purchased product data has the accounting information “unaccounted”, that is, the accounting process is not performed.

  Next, a processing procedure by the registration apparatus 10 will be described. FIG. 8 is a flowchart showing a processing procedure of the registration apparatus 10. As shown in FIG. 8, when the registration device 10 receives a registration start operation by a cashier clerk (step S101; Yes), the barcode is pasted on the product by the barcode reader 13 (step S102).

  The product data specifying unit 18a refers to the product master data 17a based on the product identification information indicated by the read barcode, and specifies the product name and price of the product (step S103). The accounting price calculation unit 18b adds the price of the specified product to the accounting price (step S104).

  After adding the transaction price (step S104), the registration device 10 determines whether or not a registration end operation by the cashier clerk has been received (step S105). If the registration end operation by the cashier clerk is not received (step S105; No), the registration device 10 proceeds to barcode reading (step S102).

  On the other hand, if the registration end operation by the cashier clerk is received (step S105; Yes), the purchaser image acquisition unit 18c issues an imaging instruction to the camera 19 to capture the image data of the purchaser (step S106). . The purchase customer image acquisition unit 18c performs a feature amount calculation process on the imaging result, and determines whether the feature amount necessary for specifying the purchase customer has been obtained, that is, whether the image has been captured normally (step S107).

  If the image has not been captured normally (step S107; No), the purchaser image acquisition unit 18c issues an imaging instruction to the camera 19 to capture the image data of the purchaser (step S106). If the image has been captured normally (step S107; Yes), the registration processing unit 18d transmits the purchased product data to the management device 50 for registration, and adds it to the registration log data 17b as a registration history (step S108). Further, the registration receipt issuing unit 18e issues a registration receipt in which a registration number for identifying purchased product data is barcode-printed (step S109), and the process is terminated.

  Next, a processing procedure by the accounting apparatus 20 will be described. FIG. 9 is a flowchart showing the processing procedure of the accounting apparatus 20. As shown in FIG. 9, when the accounting apparatus 20 reads the registered receipt by the registered receipt reader 23 (step S201; Yes), the camera 25 images the operator (step S202), and the purchased product data acquisition unit 29a Purchase product data corresponding to the registration number indicated in the registration receipt is acquired from the management device 50 (step S203).

  The accounting processing unit 29c controls the display of the purchased product data acquired from the management device 50 by the purchased product data acquiring unit 29a (step S204), and waits for input of an approval operation by the operator (step S205). ).

  If an approval operation by the operator is accepted (step S205; Yes), an accounting method is selected based on the operation of the operator (step S206), and accounting processing is executed by the selected accounting method (step S207). Selectable accounting methods are cash accounting, credit card settlement or debit card settlement.

  After the accounting process (step S207), the accounting process unit 29c determines whether or not the accounting process is completed (step S208). If the accounting process is not completed (step S208; No), the accounting method is selected (step S208). The process proceeds to step S206).

  If the accounting process is completed (step S208; Yes), the accounting processing unit 29c transmits the accounting result to the management apparatus 50 (step S209), and the accounting receipt issuing unit 29d issues the accounting receipt (step S210). The process is terminated.

  When a payment means other than cash is used, the operator may select and input the payment means, or the mode may be switched to the corresponding payment mode only by reading the payment medium.

  Next, a processing procedure by the management apparatus 50 will be described. FIG. 10 is a flowchart showing the processing procedure of the management apparatus 50. As shown in FIG. 10, when the management device 50 receives the purchased product data from the registration device 10 (step S301; Yes), the management device 50 additionally registers the received purchased product data in the purchased product database 54a (step S302).

  After additional registration (step S302) in the purchased product database 54a or when purchased product data has not been received (step S301; No), the management device 50 has received an accounting result from the accounting device 20 or not. Is determined (step S303). If the accounting result is received (step S303; Yes), the corresponding purchase merchandise data is deleted by the deletion processing unit 55b (step S304).

  After the deletion (step S304) or if no accounting result has been received (step S303; No), the management device 50 determines whether or not the store customer image data has been received from the camera 61 (step S303). S305).

  If the store customer image data is received from the camera 61 (step S305; Yes), the comparison unit 55c compares the store visitor image data received from the camera 61 with the purchase customer image data in the purchase product database 54a. (Step S306).

  As a result of the comparison, if the customer image data received from the camera 61 matches any customer image data in the purchased product database 54a (step S307; Yes), the determination unit 55d determines the customer image data. Is determined to be an unaccounted customer (step S308), and an alarm is issued by the alarm unit 55e (step S309). This alarm is a process of transmitting data relating to unaccounted customers to the mobile terminals 30 and 40.

  After the warning by the warning unit 55e (step S310), when there is no matching purchaser image data (step S307; No) or when the store customer image data is not received (step S305; No), the management device 50 ends the process.

  Next, the processing procedure by the portable terminals 30 and 40 will be described. FIG. 11 is a flowchart showing a processing procedure of the mobile terminals 30 and 40. As illustrated in FIG. 11, when the mobile terminals 30 and 40 receive an alarm from the management device 50 (step S401; Yes), the mobile terminals 30 and 40 acquire data related to the non-accounting customer who has received the alarm (step S402). The data to be acquired includes image data of unaccounted customers (at least one of purchase customer image data and store visitor image data).

  The portable terminals 30 and 40 display the acquired data related to the unaccounted customers (step S403), and wait for input of confirmation input by the store clerk (step S404). If the confirmation input by the store clerk is received (step S404; Yes), the portable terminals 30 and 40 determine whether or not an end operation by the store clerk is received (step S405).

  When the end operation by the store clerk is not received (step S405; No), or when the alarm is not received (step S401; No), the mobile terminals 30 and 40 shift to the determination of whether or not the alarm is received ( Step S401). Then, when an end instruction from the store clerk is received (step S405; Yes), the process ends.

  As described above, in the first embodiment, the camera 19 is installed in the vicinity of the registration device 10 that registers the information of the product designated as the purchase target as purchase product data, and the customer image data is captured, and the purchase product is acquired. The customer image data is stored in association with the data, and when the purchaser operates the accounting apparatus 20 to perform the accounting process, the purchase product data is deleted, and the store visitor entering the store is displayed by the camera 61. The captured customer image data is compared with the purchase customer image data associated with the unaccounted purchase product data, and the purchase customer image data associated with the unaccounted purchase product information matches the store visitor image data. In the store where the registration device and the accounting device are separated, it is determined that the customer is an unaccounted customer, and in response to the act of leaving the store with an unaccounted item Measures can be carried out.

  In the erase process, it is not always necessary to erase the data, and it may be managed so that it can be moved and stored in another file or the like and recalled when necessary.

  In the first embodiment described above, the image data of the customer entering the store is captured by the camera 61 installed at the entrance of the store and compared with the unaccounted purchase customer image data. Although the configuration for issuing an alarm when visiting a store has been described, an alarm can be issued before a non-accounting customer leaves the store by changing the camera installation location and imaging direction.

  FIG. 12 is an explanatory diagram for explaining the concept of the sales management system according to the second embodiment. In the sales management system shown in FIG. 12, a camera 62 is installed at the store entrance facing the store. The camera 62 captures image data of a customer who is about to leave the store and transmits the image data to the management device 50. A camera 63 is installed at the exit of the checkout area to capture image data of a customer who is about to leave the store.

  The management device 50 compares the customer image data received from the cameras 62 and 63 with the unaccounted purchase customer image data, and the customer image data received from the camera 62 or 63 matches the unaccounted purchase customer image data. If so, it is determined that the customer is an unaccounted customer. For this reason, an alarm can be issued before an unaccounted customer leaves the store.

  Although not shown in FIG. 12, a camera may be installed at an entrance of a predetermined area in the store, such as a store floor. For example, if a camera is installed at the entrance of the floor, it is possible to detect a customer who moves on the floor without accounting and issue an alarm.

  FIG. 13 is an explanatory diagram for explaining an alarm destination according to the second embodiment. As shown in FIG. 13, if it is determined that the customer imaged at the exit of the checkout area is an unaccounted customer, an alarm may be given to the portable terminal 30 carried by the guide clerk. This is because an unaccounted customer is guided to the accounting apparatus 20 by a guide clerk and the accounting process is performed, so that the store can be prevented from being left unaccounted.

  On the other hand, if it is determined that the customer imaged at the floor exit or the store exit is an unaccounted customer, an alarm is given to the mobile terminal 40 carried by the security guard and the security room monitoring device. This is because the information store clerk cannot leave the checkout area and needs to be handled by a guard.

  As described above, in the second embodiment, the image data of the customer who is going to exit from the store or a predetermined area in the store is captured, and the unaccounted customer exits the store by comparing with the unaccounted purchase customer image data. An alarm can be issued before.

  Each configuration illustrated in the first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally / physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

  Specifically, in the first and second embodiments, the case where the accounting apparatus 20 performs the accounting process with reference to the purchased product data of the management apparatus 50 has been described. However, the accounting process is performed based on the print contents of the registered receipt. The transaction log may be accumulated, and the transaction log may be transmitted to the management device 50 at a predetermined timing to perform the consumption process. In this case, transmission of the registration log from the registration device 10 can also be performed at a predetermined timing.

  For example, registration and application may be performed when a predetermined time (for example, several minutes) has elapsed since the registration device 10 registered the purchased product data, but it has not been accounted for. Further, registration and consumption may be performed every certain time (for example, 15 minutes). Further, registration and application may be performed at the same time during the closing process, or registration and application may be performed collectively based on the operation of the store clerk.

  Moreover, in the said Example 1 and 2, although the accounting by cash, credit card payment, and debit card payment were illustrated, arbitrary accounting methods, such as payment by a gift certificate, can be used.

  Further, a caution flag may be set in the purchased product data based on the operation of the cashier clerk. This caution flag is presumed that the purchaser's behavior is suspicious, face information cannot be obtained with masks or sunglasses, product registration is done separately so that one person can issue multiple registration receipts, and accounting assistance is required. It can be arbitrarily set at the judgment of the cashier clerk. The management device 50 issues a warning to the purchase customer with the caution flag set as well as the non-accounting customer. Thereby, before leaving the checkout area, the presence of the person who needs attention is notified to the guide store clerk and the like, and can be alerted at an early timing.

  In addition to the above registration number and accounting price, the registration receipt contains arbitrary information such as store name, processing date and time, registration device identification number, cashier clerk identification number, product details, accounting price, and purchase points. Printing can be performed, and the purchaser can visually confirm the registered contents. In addition, a message for prompting accounting by the accounting apparatus 20 may be printed.

  In the first and second embodiments, unaccounted customers are monitored for all purchased product data. However, the minimum accounting price to be monitored is set and the accounting price is equal to or higher than the minimum accounting price. Purchased product data may be monitored.

  In addition, the response to unaccounted customers can be changed as appropriate. For example, for customers who have been detected as unaccounted customers many times, the store clerk speaks to the store immediately after entering the store or broadcasts an alert to the store. You may take action according to the maliciousness of unaccounted customers.

  As described above, the sales management system, the sales management device, and the sales management method according to the present invention are efficient for the act of leaving a store with an unaccounted item in a store where the registration device and the accounting device are separated. This is useful when dealing with it.

DESCRIPTION OF SYMBOLS 10 Registration apparatus 11 Store side display part 12, 22 Operation part 13 Bar code reader 14 Customer side display part 15, 24 Receipt printer 16, 26, 53 Communication part 17, 28, 54 Storage part 17a Merchandise master data 17b Registration log data 18 , 29, 55 Control unit 18a Product data identification unit 18b Accounting price calculation unit 18c Purchaser image acquisition unit 18d Registration processing unit 18e Registration receipt issue unit 19, 25, 61-63 Camera 20 Accounting device 21, 51 Display unit 23 Registration receipt Reader 27a Bill processing unit 27b Coin processing unit 27c Card processing unit 27d Electronic money processing unit 28a Accounting log data 29a Purchased product data acquisition unit 29b Accounting customer image acquisition unit 29c Accounting processing unit 29d Accounting receipt issue unit 30, 40 Mobile terminal 50 Management apparatus 52 Input Unit 54a Purchased Product Database 55a Registration Processing Unit 55b Application Processing Unit 55c Comparison Unit 55d Judgment Unit 55e Alarm Unit 70 Wireless Device 80 Soccer Table

Claims (8)

A sales management system having a registration device that performs registration processing of a product to be purchased by operation of a store clerk, and an accounting device that performs accounting processing of a product registered by the registration device by an operation of a purchaser,
First imaging means for imaging a purchaser who has requested the registration process;
The information registered by the registration process and the first image data captured by the first imaging unit are managed in association with each other , and the accounting process is performed when the accounting process is performed by the accounting apparatus. A management means for performing an erase process on the information and the first image data associated with the information ;
Second imaging means for imaging a person passing through a predetermined location other than the checkout area, or near the exit of the checkout area where the registration apparatus and the accounting apparatus are installed;
Based on the second image data picked up by the second image pickup means and the first image data managed by the management means, in the vicinity of the exit of the checkout area or at a predetermined location other than the checkout area And a judging means for judging whether or not an unaccounted purchaser exists in the sales management system. The management means includes
Storage means for storing the product registered by the registration device and the first image data captured by the first imaging means in association with each other;
The consumption processing unit according to claim 1, further comprising: a consumption processing unit that performs a consumption process by deleting a product that has been accounted for by the accounting device among the products stored in the storage unit. Sales management system.   The sales management system according to claim 2, wherein the storage unit stores the product and the first image data in association with each other when the price of the product is equal to or more than a predetermined amount. The second imaging means is provided near the entrance of the store, captures image data of a person entering the store,
The sales management system according to claim 1, 2 or 3, wherein the determination means determines that a purchaser who has left the store without accounting has visited the store again. The second imaging means is provided at an exit of a store or an exit of a predetermined section in the store, captures image data of a person who exits the store or the predetermined section,
The sales management system according to claim 1, 2 or 3, wherein the determination means determines that the purchaser is leaving a store or a predetermined section in the store without accounting.   When the determination unit determines that there is an unaccounted purchaser at a predetermined location other than the checkout area, the mobile phone carried by the store clerk or the security guard with the image data of the person imaged by the second imaging unit The sales management system according to claim 1, further comprising transmission means for transmitting to the terminal. Sales management device for managing the sale of products using a registration device that performs registration processing of purchased products by operation of a store clerk, and an accounting device that performs accounting processing of products registered by the registration device by operation of a purchaser Because
The information registered by the registration process is managed in association with the first image data obtained by imaging the purchaser who has requested the registration process, and when the accounting process is performed by the accounting apparatus, the accounting process is performed. Management means for erasing the first image data associated with the information and the information ;
Second image data obtained by capturing an image of a person passing through a predetermined location other than the checkout area, or the vicinity of the checkout area where the registration apparatus and the accounting apparatus are installed, and the first managed by the management means And determining means for determining whether there is an unaccounted purchaser in the vicinity of the exit of the checkout area or in a predetermined location other than the checkout area based on the image data of Sales management device. Sales management method for managing the sale of products using a registration device that performs registration processing of purchased products by operation of a store clerk and accounting device that performs accounting processing of products registered by the registration device by operation of a purchaser Because
A first imaging step of imaging a purchaser who has requested the registration process;
The information registered by the registration process and the first image data captured by the first imaging process are managed in association with each other , and the accounting process is performed when the accounting process is performed by the accounting apparatus. A management step of performing an erase process on the information and the first image data associated with the information ;
A second imaging step of imaging a person passing through a predetermined location other than the checkout area, or near an exit of a checkout area where the registration apparatus and the accounting apparatus are installed;
Based on the second image data captured in the second imaging step and the first image data managed in the management step, the vicinity of the exit of the checkout region or a predetermined location other than the checkout region And a determination step of determining whether or not an unaccounted purchaser exists in the sales management method.

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