JP6085262B2 - Reservation / visit management system, reservation / visit management device, reservation / visit management method, reservation / visit management program, recording medium - Google Patents

Description

  The present invention relates to a reservation / visit management system, a reservation / visit management device, a reservation / visit management method, a reservation / visit management program, and a recording medium.

  Patent document 1 etc. are known as a prior art which manages a parking lot, and the technique of patent document 1 permits or refuses the parking of the temporary use vehicle to the vacant parking space when a registered vehicle leaves. This is a technology that makes efficient use of parking lots.

JP 2009-271712 A

  The prior art of Patent Document 1 is a technique for efficiently using a parking lot. There are other conventional technologies related to parking lot management, but it focuses on improving the efficiency and convenience of parking lots, such as efficient guidance to parking spaces and shortening waiting times at parking lots. It was not linked to the service that users of the parking lot received after parking the vehicle.

  An object of the present invention is to enable a customer to provide a high-quality service to a parking lot user who parks a vehicle in a parking lot of a commercial facility.

  The reservation / visit management system of the present invention has a reservation / visit management device and a visit confirmation device connected to a network, and performs reservation and management of parking lots. The reservation / visit management device includes a notification reception unit, a reservation reception unit, a visit information reception unit, a recording / display unit, a notification information search unit, and a notification information transmission unit. The visit confirmation device includes a visit information acquisition unit and a visit information transmission unit. The notification receiving unit receives at least information that specifies the parking lot user, the notification destination, the notification timing, and the notification content as the notification information. The reservation reception unit receives at least information for identifying the parking lot user, the scheduled entry date and time, and the scheduled use time as reservation information. The visit information receiving unit receives at least information for identifying the parking lot user as the visit information from the visit confirmation device. The recording / display unit records the notification information and the reservation information, and displays the recorded notification information in response to the request. When receiving the reservation information, the notification information search unit searches for notification information for the same parking lot user as the parking lot user of the reservation information. When the notification information search unit finds the notification information, the notification information transmission unit transmits the notification content at the notification timing to the notification destination specified by the notification information. A visit information acquisition part acquires the information which identifies the parking lot user who visited the parking lot or is likely to visit. A visit information transmission part transmits the information which specifies the parking lot user which the visit information acquisition part acquired to the reservation and attendance management apparatus as visit information.

  According to the reservation / visit management system of the present invention, the customer service can transmit any notification content to any notification destination at any timing after reserving the parking lot for each parking lot user. Accordingly, the customer service can provide a high-quality service.

The figure which shows the structural example of the reservation / visit management system of this invention. The figure which shows the processing flow of notification information reception of the reservation / visit management system of this invention. The figure which shows the processing flow from the reservation reception of the reservation / visit management system of this invention to notification information transmission / reception.

  Hereinafter, embodiments of the present invention will be described in detail. In addition, the same number is attached | subjected to the structure part which has the same function, and duplication description is abbreviate | omitted.

  FIG. 1 shows a configuration example of the reservation / visit management system of the present invention. FIG. 2 shows a processing flow for receiving notification information in the reservation / visit management system of the present invention, and FIG. 3 shows a processing flow from reservation reception to notification information transmission / reception in the reservation / visit management system of the present invention. The reservation / visit management system 10 includes a reservation / visit management device 100 connected to the network 500 and one or more visit confirmation devices 200-1 to 200-K, and performs reservation of parking lots and management of visits. Further, communication with the parking lot user terminals 300-1 to 300 -N and the customer service terminals 400-1 to 400 -M is possible via the network 500. K, N, and M are integers of 1 or more, k is an integer of 1 to K, n is an integer of 1 to N, and m is an integer of 1 to M. In addition, the customer service terminal 400-m is not limited to a terminal possessed by a person who serves customers directly, but a person who indirectly provides services to customers (for example, a person who manages a customer or an assistant) Terminal etc. possessed by the person). In addition, “parking lot user” and “customer” are mixed in the statement, but they are used separately when explaining in the sense of a person using the parking lot and when explaining in the sense of a customer for customers. Just the same person (customer who uses the parking lot).

  The reservation / visit management device 100 includes a notification reception unit 110, a reservation reception unit 120, a visit information reception unit 130, a recording / display unit 190, a notification information search unit 140, and a notification information transmission unit 150. The visit confirmation device 200-k includes a visit information acquisition unit 210-k and a visit information transmission unit 220-k. In addition, since the reservation / visit management device 100 is a device that performs parking reservation and visit management, functions such as the number of empty parking spaces and determination of whether or not reservations are possible, as with a general parking device management device. However, since these functions are not directly related to the present invention, description thereof is omitted.

  The customer service terminal 400-m includes a notification content transmission unit 410-m and a notification content reception unit 420-m. The customer terminal 400-m can transmit and receive notification information such as wireless and wired smartphones, personal computers, intercoms, and smart glasses, and characters, images, movies, voices, and the like of home pages. For example, in the case of a smartphone, notification information including characters and images is transmitted and in the case of an income, notification information including sound is transmitted and received. You can also send and receive video and audio from the vehicle in real time with smart glasses. The information to be transmitted may include information for specifying the customer service terminal 400-m. The notification content transmission unit 410-m of the customer service terminal 400-m transmits at least information for identifying the parking lot user, the notification destination, the notification timing, and the notification content to the reservation / visit management device 100 as notification information (S410). -M). The notification receiving unit 110 receives the notification information and records it in the recording / display unit 190 (S110). In addition, when there are a plurality of parking lots to be managed, the notification information may include information for specifying one or more parking lots. Steps S410-m and S110 may be executed by displaying the homepage provided by the reservation / visit management device 100 on the customer terminal 400-m and filling in the homepage.

  “Information identifying the parking lot user” may be a name, a customer number determined in advance, a vehicle number of a vehicle that the parking lot user usually uses, a telephone number, an e-mail address, etc. Absent. In addition, information indicating all reserved parking lot users may be referred to as “information for identifying parking lot users”, or a specific group of reserved parking lot users (the same information or information Information indicating a person having the same preference) may be “information for identifying a parking lot user”. In the “notification destination”, the address of the parking lot user terminal 300-n, the address of the customer service terminal 400-m, and the like may be registered. The customer A may register the address of the customer terminal of another customer B. Moreover, you may register so that the address designated by the parking lot user added to the reservation information mentioned later may be used as a notification destination. The “information for specifying the notification destination” may be the address itself or a number for specifying the address, and may not be limited to these as long as the notification destination can be specified. The “notification timing” has various timings such as 10 minutes before the scheduled entry date and time when the reservation is made, and 30 minutes before the scheduled delivery time when the visit information is received. “Notification content” includes, for example, a service ticket if it is transmitted to the parking lot user terminal 300-n, and if it is transmitted to the customer terminal 400-m, it is a customer who uses the parking lot. There are messages that inform people that they are going to visit. When a plurality of notification destinations are registered, the notification content may be changed for each notification destination. For example, a message is sent to the parking lot user terminal 300-n informing that the item ordered the other day has arrived, and the customer terminal 400-m is informed that the customer who has ordered the arrived item is due to visit. Send a message. By repeating steps S410-m and S110, a plurality of pieces of notification information are recorded in the recording / display unit 190. The recording / display unit 190 displays the notification information recorded in response to a request from the operator of the attendance management apparatus 100 or the customer terminal 400-m.

  The parking lot user terminal 300-n transmits, to the reservation / visit management device 100, information that specifies at least the parking lot user, the scheduled storage date and time, and the scheduled usage time as reservation information (S320-n). The reservation receiving unit 120 receives the reservation information and records it in the recording / display unit 190 (S120). When there are a plurality of parking lots to be managed, the reservation information may include information for identifying the parking lot. Steps S320-n and S120 may be executed by displaying the homepage provided by the reservation / visit management device 100 on the parking lot user terminal 300-n and filling in the homepage. The “information for specifying the scheduled receipt date and time and the scheduled use time” may be “scheduled receipt date and scheduled use time” or “scheduled receipt date and scheduled delivery date”, or may be a number identifying the date and time instead of the date and time itself. Through the processing so far, the recording / display unit 190 records the notification information and the reservation information. The reservation information transmitted from the parking lot user terminal 300-n includes information that the parking lot user wants to know (for example, restaurant information) and preferences (for example, that they are interested in sports or pets). ) May be added. In this case, the address designated by the parking lot user (the address at which information is desired to be sent) may be added to the reservation information.

  When the reservation receiving unit 120 receives reservation information, the notification information search unit 140 searches for notification information for the same parking lot user as the parking lot user of the reservation information (S141). When there are multiple parking lots to be managed, the notification information includes information for identifying one or more parking lots, and the reservation information includes information for identifying the parking lots. Yes. The notification information search unit 140 performs a search within a range of notification information including information that identifies the same parking lot as the parking lot of the reservation information. That is, the notification information in which both the parking lot and the parking lot user match is searched. In addition, when the “information for identifying the parking lot user” in the notification information is information indicating all reserved parking lot users, the notification information matching the parking lot is searched. When the information is grouped according to the information or preference that the user wants to know, the notification information that matches the information that is desired to know or information that indicates the preference added to the reservation information is searched.

  The visit information acquisition part 210-k of the visit confirmation apparatus 200-k acquires the information which identifies the parking lot user who has visited or is likely to visit the parking lot (S210-k). For example, the visit information acquisition unit 210-k may include a camera and a computer, and may recognize the vehicle number of a vehicle entering the parking lot. Information that identifies the parking lot user who came to the parking lot may be acquired by passing a card etc. that can identify the individual to the parking lot user in advance and reading the information of the card when entering the parking lot . If the parking lot user terminal 300-n is a terminal that can transmit location information like a smartphone, the visit information acquisition unit 210-k receives location information from the parking lot user terminal 300-n, and soon enters the parking lot. Information for identifying a parking lot user who is likely to come to the parking lot may be acquired by recognizing the arrival (for example, the distance to the parking lot is within 1 km). In addition, information other than these acquisition methods may be used as long as information that can identify a parking lot user who has visited or is likely to visit is obtained. Furthermore, the visit information acquisition unit 210-k may combine a plurality of devices that acquire information for identifying a parking lot user who has visited or is likely to visit the parking lot.

  The visit information transmission part 220-k transmits the information which identifies the parking lot user which the visit information acquisition part 210-k acquired to the reservation / visit management apparatus 100 as visit information (S220-k). The visit information receiving unit 130 receives at least information for identifying the parking lot user as the visit information from the visit confirmation device 200-k (S130). In addition, when there are a plurality of parking lots to be managed, information for specifying the parking lot may be included in the visit information. At this time, information for identifying the visit confirmation device 200-k that has transmitted the visit information may be used as “information for identifying a parking lot”.

  When the notification information search unit 140 finds the notification information, the notification information transmission unit 150 sends the notification contents at the notification timing to the notification destination specified by the notification information (S151 to S154). As described above, “notification timing” has various timings such as 10 minutes before the scheduled entry date and time, 30 minutes before the scheduled delivery time when the visit information is received as soon as there is a reservation. When sending information about an event at a commercial facility or a nearby store to the parking lot user terminal 300-n, the notification information sending unit 150 may send it immediately after receiving the reservation information (S151, S351). It may be sent when the visit information is received. The event guidance may be information obtained by searching information around the parking lot from the Web information and processing the nearby store information or product information. If the customer wants to know about 10 minutes before the visitor prepares for the preparation, the notification information sending unit 150 sends a message informing the customer terminal that it is 10 minutes before the arrival 10 minutes before the scheduled entry date and time. The notification content receiving unit 420-m of the customer terminal 400-m may receive it (S152, S452). However, if the visitor information is information that identifies a parking lot user who is likely to visit (such as when the parking lot user terminal 300-n transmits location information), it may be sent when the visitor information is received. Good. Further, when it is desired to send a message notifying the customer that the ordered product has arrived, for example, a message may be sent to the parking lot user terminal 300-n when the visit information is received (S153, S153). S353). Further, when the customer wants to carry the baggage that the customer has received from the customer to the parking lot or to the vehicle, for example, the notification information transmitting unit 150 sends a message to the customer terminal 400-m 30 minutes before the scheduled delivery time. The notification content receiving unit 420-m of the person terminal 400-m may receive (S154, S454).

  Further, the same parking lot user as the parking lot user in the notification information may come without making a reservation. Therefore, the notification information search unit 140 of the reservation / visit management device 100 searches the notification information for the parking lot user who is the same as the parking lot user of the visit information even when the visit information receiving unit 130 receives the visit information. (S142). In addition, when there are multiple parking lots to be managed, the notification information includes information for identifying one or more parking lots, and the visit information includes information for identifying the parking lots. Yes. The notification information search unit 140 performs a search within a range of notification information including information that identifies the same parking lot as the parking lot of the visit information. That is, the notification information in which both the parking lot and the parking lot user match is searched. Then, when the notification information search unit 140 finds the notification information, the notification information transmission unit 150 sends the notification content at the notification timing to the notification destination specified by the notification information (S153, S154).

  According to the reservation / visit management system 10, even if the parking lot user does not individually contact the customer at the commercial facility, the customer can recognize that the customer is coming to or coming to the commercial facility. Moreover, the customer service can transmit arbitrary notification content to an arbitrary notification destination at an arbitrary timing after reserving a parking lot for each parking lot user. Accordingly, the customer service can provide a high-quality service.

[Program, recording medium]
The various processes described above are not only executed in time series according to the description, but may also be executed in parallel or individually as required by the processing capability of the apparatus that executes the processes. Needless to say, other modifications are possible without departing from the spirit of the present invention.

  Further, when the above-described configuration is realized by a computer, processing contents of functions that each device should have are described by a program. The processing functions are realized on the computer by executing the program on the computer.

  The program describing the processing contents can be recorded on a computer-readable recording medium. As the computer-readable recording medium, for example, any recording medium such as a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory may be used.

  The program is distributed by selling, transferring, or lending a portable recording medium such as a DVD or CD-ROM in which the program is recorded. Furthermore, the program may be distributed by storing the program in a storage device of the server computer and transferring the program from the server computer to another computer via a network.

  A computer that executes such a program first stores, for example, a program recorded on a portable recording medium or a program transferred from a server computer in its own storage device. When executing the process, the computer reads a program stored in its own recording medium and executes a process according to the read program. As another execution form of the program, the computer may directly read the program from a portable recording medium and execute processing according to the program, and the program is transferred from the server computer to the computer. Each time, the processing according to the received program may be executed sequentially. Also, the program is not transferred from the server computer to the computer, and the above-described processing is executed by a so-called ASP (Application Service Provider) type service that realizes the processing function only by the execution instruction and result acquisition. It is good. Note that the program in this embodiment includes information that is used for processing by an electronic computer and that conforms to the program (data that is not a direct command to the computer but has a property that defines the processing of the computer).

  In this embodiment, the present apparatus is configured by executing a predetermined program on a computer. However, at least a part of these processing contents may be realized by hardware.

DESCRIPTION OF SYMBOLS 10 Reservation / visit management system 100 Reservation / visit management apparatus 110 Notification reception part 120 Reservation reception part 130 Visit information reception part 140 Notification information search part 150 Notification information transmission part 190 Recording / display part 200-k Visit confirmation apparatus 210-k Visit Information acquisition unit 220-k Visitor information transmission unit 300-n Parking lot user terminal 400-m Customer service terminal 500 Network

Claims (13)

A reservation / visit management system that has a reservation / visit management device and a visit confirmation device connected to the network, and that manages parking reservations and visits,
The reservation / visit management device
A notification accepting unit that receives information identifying at least a parking lot user, a notification destination, a notification timing, and notification content as notification information;
Reservation reception unit that receives information specifying at least the parking lot user, the scheduled date and time of entry and the scheduled use time as reservation information,
A visit information receiving unit for receiving information identifying at least a parking lot user as visit information from the visit confirmation device;
A recording / display unit for recording the notification information and the reservation information, and displaying the recorded notification information,
A notification information search unit that searches for notification information for the same parking lot user as the reservation information parking lot user;
When the notification information search unit finds notification information, a notification information transmission unit that sends notification contents at a notification timing to a notification destination specified by the notification information;
With
The visit confirmation device is
A visit information acquisition unit for acquiring information identifying a parking lot user who has visited or is likely to visit the parking lot;
A reservation / visit management system comprising: a visit information transmitting unit configured to transmit information specifying the parking lot user acquired by the visit information acquisition unit to the reservation / visit management device as visit information. The reservation / visit management system according to claim 1,
There are several parking lots to be managed,
The notification information includes information for identifying one or more parking lots,
The reservation information and the visit information include information for identifying a parking lot,
The said notification information search part performs the said search within the range of the notification information containing the information which specifies the same parking lot as the parking lot of reservation information. The reservation / visit management system characterized by the above-mentioned. The reservation / visit management system according to claim 1 or 2,
The notification information search unit also searches for notification information for the same parking lot user as the parking information user of the visit information. The reservation / visit management system according to any one of claims 1 to 3,
The information for identifying the parking lot user is a vehicle number,
The reservation / visit management system, wherein the visit information acquisition unit recognizes a vehicle number. A reservation / visit management device that is connected to a network and manages parking reservations and attendance.
A notification accepting unit that receives information identifying at least a parking lot user, a notification destination, a notification timing, and notification content as notification information;
Reservation reception unit that receives information specifying at least the parking lot user, the scheduled date and time of entry and the scheduled use time as reservation information,
A visit information receiving unit for receiving at least information identifying a parking lot user who has visited or is likely to visit the parking lot as visit information;
A recording / display unit for recording the notification information and the reservation information, and displaying the recorded notification information,
A notification information search unit that searches for notification information for the same parking lot user as the reservation information parking lot user;
When the notification information search unit finds notification information, a notification information transmission unit that sends notification contents at a notification timing to a notification destination specified by the notification information;
Reservation / visit management device with The reservation / visit management device according to claim 5,
There are several parking lots to be managed,
The notification information includes information for identifying one or more parking lots,
The reservation information and the visit information include information for identifying a parking lot,
The said notification information search part performs the said search within the range of the notification information containing the information which specifies the same parking lot as the parking lot of reservation information. The reservation / visit management apparatus characterized by the above-mentioned. The reservation / visit management device according to claim 5 or 6,
The said notification information search part searches the notification information with respect to the parking lot user same as the parking lot user of visit information. The reservation / visit management apparatus characterized by the above-mentioned. A reservation / visit management method that uses a reservation / visit management device and a visit confirmation device connected to a network to perform parking reservation and attendance management,
The reservation / visit management device
A notification accepting step for receiving at least information on a parking lot user, a notification destination, a notification timing, and a notification content as notification information;
Reservation reception step for receiving at least information for identifying the parking lot user, the scheduled storage date and time, and the scheduled usage time as reservation information;
A visit information receiving step for receiving information identifying at least a parking lot user as visit information from the visit confirmation device;
Reservation notification information search step for searching for notification information for the same parking lot user as the reservation information parking lot user,
When the reservation notification information search step finds notification information, a notification information transmission step of sending notification contents at a notification timing to a notification destination specified by the notification information;
Run
The visit confirmation device is
A visit information acquisition step for acquiring information identifying a parking lot user who has visited or is likely to visit the parking lot;
A reservation / visit management method for executing a visit information transmission step of transmitting information specifying the parking lot user acquired in the visit information acquisition step to the reservation / visit management device as visit information. The reservation / visit management method according to claim 8,
There are several parking lots to be managed,
The notification information includes information for identifying one or more parking lots,
The reservation information and the visit information include information for identifying a parking lot,
The reservation notification information search step includes performing the search in a range of notification information including information for identifying the same parking lot as the reservation information parking lot. The reservation / visit management method according to claim 8,
The reservation / visit management device further includes:
A reservation / visit management method characterized in that a notification information search step is also performed for searching for notification information for the same parking lot user as the parking information user of the visit information. The reservation / visit management method according to claim 10,
There are several parking lots to be managed,
The notification information includes information for identifying one or more parking lots,
The reservation information and the visit information include information for identifying a parking lot,
The reservation notification information search step performs the search in a range of notification information including information for identifying the same parking lot as the reservation information parking lot,
The notification information search step at the time of visit performs the search in a range of notification information including information for identifying the same parking lot as the parking lot of the visit information,
The notification information transmission step is executed even when the notification information search step at the time of arrival finds notification information.   A reservation / visit management program for causing a computer to function as the reservation / visit management device according to claim 5.   A computer-readable recording medium on which the reservation / visit management program according to claim 12 is recorded.

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