JP6174671B2 - Answer collection system - Google Patents

Description

  The present invention relates to an answer collection system that collects answers from questions.

  As an answer collection system that collects answers from question subjects, there is a questionnaire system described in Patent Document 1. In this questionnaire system, when a predetermined time comes, a questionnaire notification is automatically transmitted to a user terminal subject to questionnaire transmission by e-mail, and responses input by the user are collected according to the questionnaire notification.

JP-A-2005-49946

  However, the questionnaire system described in Patent Document 1 cannot reply to the user who answered after collecting the answers. Even if it is configured to reply in advance, the user will receive the same reply no matter what reply is returned, and there is a risk that the communication will not be natural and the use of the system will be stopped. was there.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to provide an answer collection system capable of prompting an answer from a user to a question.

  The answer collection system according to the first aspect of the present invention includes a storage unit that stores a question, one or more destinations to be the subject of the question, and a plurality of replies, and the one or more questions stored in the storage unit. An output unit that outputs the response to the destination, an input unit that stores the response in the storage unit in association with the destination to which the response is input, the interpretation unit that interprets the meaning of the response, and the storage unit A search unit for searching for a reply corresponding to the meaning of the answer interpreted by the interpretation unit from among the plurality of responses stored in the output unit, and outputting the retrieved reply to the output unit.

  In the answer collection system according to the second aspect of the present invention, in the first aspect, the output unit outputs the question when a condition regarding the destination is satisfied.

  In the answer collection system according to the third aspect of the present invention, in the first or second aspect, the storage unit stores interpretation criteria for the answer, and the interpretation unit is configured to input the input unit based on the interpretation criteria. The meaning of the answer entered in is interpreted.

  In the answer collection system according to the fourth aspect of the present invention, in the third aspect, the storage unit stores the interpretation standard in association with each of the one or more destinations, and the interpretation unit includes the storage unit. The interpretation standard corresponding to the destination to which the answer is made is selected from the interpretation standards stored in the table, and the meaning of the answer is interpreted based on the selected interpretation standard.

  In the answer collection system in the fifth aspect of the present invention, in the third aspect or the fourth aspect, the interpretation standard includes a threshold value, and the interpretation unit extracts the numerical value from the answer when the answer includes a numerical value. The meaning of the extracted numerical value is interpreted based on the threshold value.

  In the answer collection system according to a sixth aspect of the present invention, in the first to fifth aspects, the plurality of replies include a re-question for the answer and a comment for the answer, and the search unit includes the interpretation unit. Depending on the meaning of the answer interpreted by the user, either the re-question or the comment is searched and the output unit is made to output the searched one, and the input unit has the output unit When the re-question is output as the reply, a re-answer to the re-question is input, and the input unit stores the re-answer in association with the destination of the re-answer source of the re-answer.

  In the answer collection system in the 7th mode of the present invention, in the 6th mode, when the re-answer is inputted into the input part, it reports.

  According to the present invention, an answer from a user can be prompted for a question.

FIG. 1 is a schematic block diagram showing a configuration of an answer collection system according to an embodiment of the present invention. FIG. 2 is a schematic explanatory diagram of the question table. FIG. 3 is a schematic explanatory diagram of the interpretation reference table. FIG. 4 is a schematic explanatory diagram of a reply table. FIG. 5 is a flowchart showing the flow of interpretation processing by the interpretation unit.

  Embodiments of the present invention will be described below. In the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals. However, the drawings are schematic. Therefore, specific dimensions and the like should be determined in light of the following description. Moreover, it is a matter of course that portions having different dimensional relationships and ratios are included between the drawings. Furthermore, the technical scope of the present invention should not be understood as being limited to the embodiment.

  FIG. 1 is a schematic block diagram showing a configuration of an answer collection system 10 according to an embodiment of the present invention.

  The answer collection system 10 asks a plurality of questionees all at once via the mobile phone 20, receives a response from the plurality of questionees, and responds to the answers. Is to do. These dialogue processes are tasks conventionally performed by an organization administrator or the like, but in this embodiment, the answer collection system 10 substitutes these tasks. This service is not particularly limited. For example, a reminder service such as a reminder of a daily business report or a reminder of re-delivery, a survey service for a service such as an operator service by a telephone operator or a restaurant serving service of a restaurant, and a meeting invitation. Business, etc.

  As a configuration for realizing the above interactive processing, the answer collection system 10 includes a first database 12, a second database 14, a mail server 16, and an interpretation server 18.

  The first database 12 is composed of one or a plurality of storage devices and functions as a storage unit. In the first database 12, a question table 120, a destination table 122, and a collection table 124 are stored.

  FIG. 2 is a schematic explanatory diagram of the question table 120. As shown in FIG. 2, in the question table 120, for example, a number 120A and a question 120B are described in association with each other.

  The question 120B is not particularly limited. For example, the question 120B is related to a salesperson's daily report such as "What is the number of visits today?" Further, the question 120B may be related to service satisfaction such as "How was the operator's response? Please answer your satisfaction in 5 levels (1-5)." Further, as question 120B, there is a question regarding direct mail delivery such as “I sent a catalog. Are you interested? Yes, please no”. Furthermore, as the question 120B, a question regarding convocation such as “A failure has occurred. Is it possible to participate in an emergency meeting?”.

  Returning to FIG. 1, the destination table 122 describes destinations of one or a plurality of question subjects for each number 120 </ b> A of the question table 120. As the destination, for example, the e-mail address of the mobile phone 20 of each question target person can be cited.

  In the collection table 124, answers from the question target person are accumulated. The collection table 124 may also describe the result of counting the answers at a predetermined timing.

  The second database 14 is composed of one or a plurality of storage devices and functions as a storage unit. The second database 14 may be realized by the same storage device as the first database 12. The second database 14 stores an interpretation reference table 140 and a reply table 142.

  FIG. 3 is a schematic explanatory diagram of the interpretation reference table 140. As shown in FIG. 3, in the interpretation standard table 140, a classification 140A, a registration ID 140B, an interpretation standard 140C, one meaning 140D, and the other meaning 140E are described in association with each other. .

  The classification 140A is a classification registered in advance with respect to answers from the question target person. As the classification 140A, for example, the number of visits of the sales staff, satisfaction with the service, and the like can be cited. The registration ID 140B is assigned to each question target person.

  The interpretation standard 140C is used to interpret the meaning of the answer from the question target person. Examples of the interpretation standard 140C include threshold values and quantitative values such as “yes” and “no”. Further, although not shown, the interpretation standard 140C includes qualitative things such as “high”, “low”, “hot”, and “cold”. In the present embodiment, the threshold is described for each registration ID 140B, that is, for each of a plurality of destinations.

  One meaning 140D is prepared in advance as a meaning indicated by an answer from the question target person. Similarly, the other meaning 140E is prepared in advance as the meaning indicated by the answer from the question target person, and is different from the one meaning 140D.

  FIG. 4 is a schematic explanatory diagram of the reply table 142. As shown in FIG. 4, the classification 142A, the meaning 142B, and the reply 142C are described in association with each other.

  The classification 142A is a classification registered in advance for answers from the question target person, and has the same contents as the classification 140A shown in FIG. The meaning 142B is registered in advance in order to interpret the meaning of the answer from the question target person. At least two meanings 142B are described for each classification 142A.

  The reply 142C indicates the contents of the reply to the answer from the question target person. In this reply 142C, different contents are described for each meaning 142B. That is, a plurality of types of responses 142C are prepared for one category 142A answer. In the present embodiment, two types of answers 142C are prepared for one category of answers. These replies 142C include a re-question on the answer, such as “Tell me why you did n’t reach it” or “Tell me what you ’re unsatisfied with.” These responses 142C include comments (excluding re-questions) for answers such as “Thank you for your work” and “Thank you for using”.

  Returning to FIG. 1, the mail server 16 is composed of one server device. The mail server 16 includes, for example, an output unit 160, an input unit 162, and a management unit 164 as functional units. These output unit 160 and input unit 162 have a communication function, and are realized by a processor executing a program stored in a memory or the like. The management unit 164 is realized by a processor executing a program stored in a memory or the like.

  The output unit 160 is a push type that outputs the questions described in the question table 120 to one or more destinations at the same time based on the destination table 122 when a predetermined condition, for example, a condition related to the destination question target person is satisfied. It is the output part. In the present embodiment, the output unit 160 is realized by a mail transmission server, for example, and transmits an e-mail including a question.

  Examples of the condition related to the question target person include a time condition related to the question target person such as whether it is time to report a daily business report or a predetermined time after providing the service. In addition, the conditions related to the question target person include, for example, the conditions of the event related to the question target person, such as whether the credit rate of the security of the question target person has dropped below a predetermined level, or whether a disaster has occurred in the area where the question target person lives. It is done.

  Further, the output unit 160 outputs a reply 142C to the mobile phone 20 of the question target person who answered the question. In the present embodiment, the output unit 160 transmits an email including the reply 142C in the reply table 142.

  The input unit 162 receives an answer from the question target person to the question output by the output unit 160. Further, the input unit 162 stores (collects) the input answer in the collection table 124 in association with the destination of the question target person (answer source), either directly or indirectly via the management unit 164. In the present embodiment, the input unit 162 is realized by, for example, a mail receiving server, and receives a mail including an answer.

  The management unit 164 manages the processing of the output unit 160 and the input unit 162 and mediates the processing with other devices.

  The interpretation server 18 may be composed of one server device, or may be composed of the same server device as the mail server 16. The interpretation server 18 includes, for example, an interpretation unit 180 and a search unit 182 as functional units. These functional units are realized by a processor executing a program stored in a memory or the like.

  The interpretation unit 180 interprets the meaning of the answer input to the input unit 162 based on the interpretation reference table 140.

  The search unit 182 searches for a reply corresponding to the meaning of the answer interpreted by the interpretation unit 180 from among a plurality of reply 142C described in the reply table 142.

  Next, the flow of dialogue processing between the answer collection system 10 according to the present embodiment and the mobile phone 20 will be described with reference to FIGS. 1 and 5. FIG. 5 is a flowchart showing a flow of interpretation processing of the interpretation unit 180. The following dialogue processing is started periodically or randomly.

(Step SP10)
For example, the management unit 164 of the mail server 16 determines whether or not a condition regarding the destination is satisfied. When the determination is affirmative, the management unit 164 accesses the first database 12 and acquires the question 120B corresponding to the satisfied condition from the question table 120. Next, the process proceeds to step SP12. Moreover, the management part 164 complete | finishes the whole process, when it makes a negative determination.

(Step SP12)
The management unit 164 accesses the first database 12 and acquires one or more email addresses corresponding to the number 120A of the question 120B acquired from the destination table 122. Next, the process proceeds to step SP14.

(Step SP14)
The management unit 164 passes the acquired question 120B and the e-mail address to the output unit 160 and issues an instruction to output the question. Next, the process proceeds to step SP16.

(Step SP16)
In response to the output instruction, the output unit 160 creates a mail including the question 120B passed from the management unit 164. Then, the output unit 160 transmits the created mail with the e-mail address passed from the management unit 164 as a destination. In addition, when transmitting mail by what is called a short message service, you may transmit a telephone number as a destination. Next, the process proceeds to step SP18.

(Step SP18)
The mobile phone 20 receives mail from the output unit 160. The question target person operates the mobile phone 20, opens the received mail, and confirms the question 120B in the mail. Thereafter, the question target person creates an email including an answer to the question 120B, and gives a reply instruction to the received email to the mobile phone 20. In response to the transmission instruction, the mobile phone 20 transmits the mail to the mail server 16 after giving the question target person's ID to the mail including the answer. Next, the process proceeds to step SP20.

(Step SP20)
The input unit 162 of the mail server 16 receives mail from the mobile phone 20. Then, the input unit 162 instructs the management unit 164 to collect responses in the mail. Of course, the input unit 162 may collect the answers in the mail directly in the collection table 124. Next, the process proceeds to step SP22.

(Step SP22)
In response to the collection instruction, the management unit 164 accesses the first database 12 and collects (stores) the reply in the mail in the collection table 124 in association with the ID assigned to the mail. Next, the process proceeds to step SP24.

(Step SP24)
The management unit 164 passes the reply and ID in the mail to the interpretation unit 180 of the interpretation server 18 and issues a reply interpretation instruction. Next, the process proceeds to step SP26.

(Step SP26)
In response to the interpretation instruction, the interpretation unit 180 starts interpretation processing of the meaning of the answer shown in FIG. This interpretation processing includes, for example, the following steps SP260 to 270.

(Step SP260)
For example, the interpretation unit 180 determines the classification of the answer based on the received ID, the keyword in the answer, or the like. Next, the process proceeds to step SP262.

(Step SP262)
The interpretation unit 180 extracts a part (interpretation part) necessary for interpretation from the answer. Specifically, the interpretation unit 180 extracts a numerical value, “Yes”, “No”, and the like from the answer. Next, the process proceeds to step SP264.

(Step SP264)
The interpretation unit 180 accesses the second database 14 and searches the interpretation reference table 140 for a classification 140A that matches the determined classification of the answer (see FIG. 3). Then, the interpretation unit 180 searches for a matching ID from the registered ID 140B corresponding to the searched category 140A. After the search, the interpretation unit 180 acquires the interpretation reference 140C corresponding to the matched registration ID 140B. Next, the process proceeds to step SP266.

(Step SP266)
The interpretation unit 180 determines whether or not the interpretation part satisfies the interpretation standard 140C. If the determination is affirmative, the process proceeds to step SP268, and if the determination is negative, the process proceeds to step SP270.

Here, for example, when the interpretation part is a numerical value, the interpretation unit 180 determines whether or not the numerical value is greater than or equal to a threshold value as the interpretation standard 140C, and if the determination is affirmative, the interpretation part satisfies the interpretation standard 140C. When the negative determination is made, it is determined that the interpretation part does not satisfy the interpretation standard 140C.
Further, for example, when the interpretation part is “Yes” or “No”, the interpretation unit 180 determines whether or not the interpretation part is “Yes” as the interpretation standard 140C, and interprets when the determination is affirmative. When it is determined that the part satisfies the interpretation standard 140C and a negative determination is made, it is determined that the interpretation part does not satisfy the interpretation standard 140C.

(Step SP268)
The interpretation unit 180 interprets the meaning of the answer as one meaning 140D prepared in the interpretation reference table 140. Next, the process proceeds to step SP28 shown in FIG.

(Step SP270)
The interpretation unit 180 interprets the meaning of the answer as the other meaning 140D prepared in the interpretation reference table 140. Next, the process proceeds to step SP28 shown in FIG.

(Step SP28)
The interpretation unit 180 passes the determined answer classification and the meaning of the interpreted answer to the search unit 182 and issues a search instruction for a reply 142C to the answer. Next, the process proceeds to step SP30.

(Step SP30)
In response to the search instruction, the search unit 182 accesses the second database 14 and searches the reply table 142 for a classification 142A that matches the passed classification (see FIG. 4). Then, the search unit 182 searches the meaning 142B corresponding to the searched category 142A for a match with the passed meaning. After the search, the search unit 182 acquires a reply 142C corresponding to the matched meaning. Next, the process proceeds to step SP32.

(Step SP32)
The search unit 182 passes the acquired reply 142C to the management unit 164 of the mail server 16, and issues an output instruction for the reply 142C. Next, the process proceeds to step SP34.

(Step SP34)
In response to the output instruction, the management unit 164 accesses the first database 12 and collects (stores) the reply 142 </ b> C passed to the collection table 124 in association with the reply source (reply destination) ID. Next, the process proceeds to step SP36.

(Step SP36)
The management unit 164 accesses the first database 12 and acquires an e-mail address corresponding to the reply source ID from the destination table 122. Next, the process proceeds to step SP38.

(Step SP38)
The management unit 164 passes the received reply 142C and the acquired e-mail address to the output unit 160 and issues an instruction to output the question. Next, the process proceeds to step SP40.

(Step SP40)
In response to the output instruction, the output unit 160 creates a mail including the reply 142C passed from the management unit 164. Then, the output unit 160 transmits the created mail with the e-mail address passed from the management unit 164 as a destination. In addition, when transmitting mail by what is called a short message service, you may transmit a telephone number as a destination. Next, the process proceeds to step SP42.

(Step SP42)
The mobile phone 20 receives mail from the output unit 160. The question target person operates the mobile phone 20, opens the received mail, and confirms the reply 142C in the mail.
Thereafter, when the content of the reply 142C is a re-question for the answer, the question target person creates an e-mail including the re-answer for the re-question, and instructs the mobile phone 20 to reply to the received e-mail. put out. In response to the transmission instruction, the mobile phone 20 sends the mail to the mail server 16 after giving the question target person's ID to the mail including the re-answer. Next, the process proceeds to step SP44.
On the other hand, when the content of the reply 142C is a comment on the answer, the question target person closes the mail without replying after confirming the mail, for example. Thereafter, the process shown in FIG. 1 is finished.

(Step SP44)
The input unit 162 of the mail server 16 receives mail from the mobile phone 20. Then, the input unit 162 instructs the management unit 164 to collect re-responses in the mail.

(Step SP46)
In response to the collection instruction, the management unit 164 accesses the first database 12 and collects (stores) the re-response in the mail in association with the ID assigned to the mail in the collection table 124. Thereafter, the processing shown in FIG. 1 may be terminated, and the processing from the above-described steps SP24 to SP46 may be repeated for the re-answer.

  Through the above interactive processing, the answer collection system 10 collects answers from the question target person.

  Here, the dialog processing performed between the answer collection system 10 and the question target person (mobile phone 20) will be described in detail, taking as an example the case where a plurality of sales staff submits daily business reports to the administrator. .

  First, the case where the answer from the question target person (sales employee) does not satisfy the interpretation standard 140C will be described as an example.

When it is time to submit the daily business report, the answer collection system 10 asks the questionees all at once, "What is the number of visits today?" (Steps SP10 to 16). One of the question subjects replies, for example, “10 cases” (step SP18).
Then, the answer collection system 10 interprets the meaning of the answer as the other meaning 140E, that is, “the number of visits not yet reached” because the numerical value “10” that is the interpretation part of the answer of the question target person does not satisfy the interpretation standard 140C. (Steps SP20 to 26). After the interpretation, the answer collection system 10 acquires a re-question as a reply 142C corresponding to the other meaning 140E (steps SP28 to 30).
Then, the answer collection system 10 asks the question target person again "Tell me why you have not reached." (Steps SP32 to SP40). The question target person replies "Not reached due to train delay" (step SP42). Thereafter, the dialogue process may be terminated or continued. Note that the contents of the dialogue processing are appropriately collected by the management unit 164 (steps SP22, 34, and 46).

  Next, the case where the answer from the question target person (sales employee) satisfies the interpretation standard 140C will be described as an example.

When it is time to submit the daily business report, the answer collection system 10 asks the questionees all at once, "What is the number of visits today?" (Steps SP10 to 16). One of the question target persons answers, for example, “28 cases” (step SP18).
The answer collection system 10 interprets the meaning of the answer as one meaning 140D, that is, “the number of visits achieved” because the numerical value “28” that is the interpretation part of the answer of the question target person satisfies the interpretation standard (step SP20). ~ 26). After the interpretation, the answer collection system 10 acquires a comment as a reply 142C corresponding to one meaning 140D (steps SP28 to 30).
Then, the answer collection system 10 comments “Thank you for your work” to the question target person (steps SP32 to SP40). The questionee confirms this comment. After that, the dialogue is finished. Note that the contents of the dialogue processing are appropriately collected by the management unit 164 (steps SP22 and SP34).

  As described above, according to the answer collection system 10 according to the present embodiment, the output unit 160 outputs a question to one or more destinations. As a result, for example, it is possible to omit the daily work that the administrator or the like has conventionally asked the question target person by e-mail or verbally. Further, the input unit 162 collects the information in the collection table 124 in association with the reply source address of the reply. Thereby, the administrator etc. can grasp | ascertain immediately the question target person who needs interview and guidance by confirming the collected collection table 124. FIG.

  Further, according to the answer collection system 10, the interpretation unit 180 interprets the meaning of the answer input to the input unit 162, and the search unit 182 searches for the reply 142C corresponding to the meaning of the answer and sends it to the output unit 160. To output the reply 142C. Accordingly, when the question target person answers the question, the answer 142C of ten people and ten colors is returned from the answer collection system 10. Therefore, the question target person can communicate naturally with the answer collection system 10 and can prompt an answer to the next question.

  Further, the output unit 160 outputs a question when a condition regarding the destination is satisfied. Thereby, when a question is unnecessary for a question target person and the conditions regarding an address | destination are not satisfy | filled, it can reduce that a question target person receives a question and takes time.

  The interpretation unit 180 interprets the meaning of the answer based on the interpretation standard 140C. Thereby, compared with the case where the interpretation standard 140C is not used, interpretation can be unified and interpretation processing can be performed efficiently.

  Also, the interpretation unit 180 selects an interpretation standard 140C corresponding to the destination (ID), and interprets the meaning of the answer based on the selected interpretation standard 140C. Thereby, interpretation standard 140C changes according to a question subject, and it can aim at more appropriate communication with a question subject.

  In addition, when the answer includes a numerical value, the interpretation unit 180 appropriately extracts the numerical value from the answer and interprets the meaning of the extracted numerical value based on the threshold value as the interpretation standard 140C. As a result, it is possible for the manager or the like to save the work of interpreting the meaning of the answer by comparing the numerical value of the answer and the threshold one by one.

  In addition, the search unit 182 searches for one of the re-question and the comment according to the meaning of the answer, and causes the output unit 160 to output either one. Thereby, the variation of reply 142C increases, and more appropriate communication with a question subject can be aimed at.

  The embodiments of the present invention have been described above with reference to specific examples. However, the present invention is not limited to these specific examples. In other words, those specific examples that have been appropriately modified by those skilled in the art are also included in the scope of the present invention as long as they have the characteristics of the present invention. Each element included in each of the specific examples described above and their arrangement, conditions, shape, and the like are not limited to those illustrated, and can be changed as appropriate.

  For example, the answer collection system 10 may further include a notification unit that notifies an administrator or the like when a re-answer is input to the input unit 162. Examples of the notification method include sending an e-mail, making a phone call, and outputting a sound to an administrator or the like. Here, when there is a re-answer, it is highly necessary for the administrator etc. to confirm the contents of the dialogue processing. However, if there is a notice of the re-answer, the administrator etc. immediately confirms when the contents need to be confirmed. Can grasp. In addition, when the re-answer is input to the input unit 162, the notification unit may connect the question target person and the manager or the like through a conference call.

  The answer collection system 10 may further include a totaling unit that counts the contents of the answers in the collection table 124. This totaling unit may further graph the totalization results. In addition, the answer collection system 10 may further include a display output unit that outputs the aggregation results to the screen.

Moreover, although the case where one threshold value as the interpretation criterion 140C is prepared for the registration ID 140B in the interpretation criterion table 140 has been described, a plurality of threshold values may be prepared. Also, the interpretation reference table 140 has been described in the case where two types of meanings of pre-registered answers, one meaning 140D and the other meaning 140E, are prepared, but three or more kinds of meanings are prepared. Good.
Here, for example, two threshold values, a first threshold value and a second threshold value, are prepared for the registration ID 140B, and three meanings of a first registered answer, a second meaning, and a third meaning are prepared. Assume a case. In this case, the interpreter 180 interprets the answer as the first meaning when the numerical value of the answer is less than the first threshold, interprets the answer as the second meaning when the answer is equal to or greater than the first threshold and equal to or less than the second threshold, If it exceeds two thresholds, the answer is interpreted as the third meaning.

  Moreover, although the output part 160 demonstrated the case where one question was output, you may output two or more questions.

  Further, the classification determination process in step SP260 in FIG. 5 may be performed not by the interpretation server 18 but by the mail server 16.

  Moreover, the output part 160 demonstrated the case where the said question 120B was output to all the destinations corresponding to the question 120B. However, based on the location information and registration information of the mobile phone 20, the output unit 160 outputs only the question target person in a specific area or the destination (question target person) corresponding to a specific category (gender or age). May be.

  Moreover, although the output part 160 demonstrated the case where the question 120B was output by mail, you may output with a voice | voice. Similarly, an answer may be input to the input unit 162 by voice.

10 ... Answer collection system 12 ... First database (storage unit)
14 ... Second database (storage unit)
140C ... Interpretation standard 160 ... Output unit 162 ... Input unit 180 ... Interpretation unit 182 ... Search unit

Claims (5)

A storage unit for storing a question, one or more destinations to which the question is directed, and a plurality of replies;
An output unit that outputs the question stored in the storage unit to the one or more destinations;
An input unit for inputting an answer and storing the answer in the storage unit in association with the destination of the answer;
An interpreter for interpreting the meaning of the answer;
And a search unit to output the reply retrieved to the output unit to search reply that corresponds to the meaning of the answer the interpretation unit is interpreted from the plurality of answer stored in the storage unit ,
The storage unit stores interpretation criteria in association with each of the one or more destinations,
The interpretation unit selects an interpretation standard according to the destination that made the answer from the interpretation standard stored in the storage unit, and interprets the meaning of the answer based on the selected interpretation standard.
Answer collection system. The output unit outputs the question when a condition related to the destination is satisfied;
The answer collection system according to claim 1. The interpretation criteria includes a threshold;
The interpretation unit, when a numerical value is included in the answer, extracts the numerical value from the answer, interprets the meaning of the extracted numerical value based on the threshold,
The answer collection system according to claim 1 or 2 . The plurality of responses include a re-question for the answer and a comment for the answer,
The search unit searches for any one of the re-question and the comment according to the meaning of the answer interpreted by the interpretation unit, and causes the output unit to output the one searched for,
In the input unit, when the output unit outputs the re-question as the answer, a re-answer to the re-question is input,
The input unit accumulates in the storage unit in association with the re-answered destination,
The answer collection system according to any one of claims 1 to 3 . Informing when the re-answer is input to the input unit,
The answer collection system according to claim 4 .

Images