JP6269072B2 - Display control program, display control method, and display control apparatus - Google Patents

Description

  The present invention relates to a display control program, a display control method, and a display control apparatus.

  In recent years, e-mail is often used as a communication tool, and e-mail is regularly exchanged between users inside and outside the company. The contents of electronic mail exchanged between users are various, such as schedule guidance and business requests. Some of these operations, such as support centers and sales offices, mainly handle the exchange of emails with customers. In these operations, it is particularly important to exchange emails smoothly and without delay. . Note that there is a mechanism in which a plurality of preset users can share one mailbox (so-called shared mailbox), and can browse and reply to e-mails in the mailbox.

  As related prior art, multiple terminal devices analyze whether it is new mail, forward mail, reply mail from the mail header of the email broadcast from the mailing list server, and if it is forwarded, the received mail If it is determined or returned, there is a technique for determining that the answer has been made and changing the display state of the display.

JP 2011-1000038 A

  However, according to the prior art, for a received e-mail addressed by one of a plurality of users set in advance as a share, until that user declares the e-mail, In some cases, the response (reply) is delayed.

  In one aspect, the present invention provides a display control program, a display control method, and a display control apparatus that can prevent a corresponding user from being left undecided for a received electronic mail. With the goal.

  According to one aspect of the present invention, a received mail is acquired from a storage unit that stores received mail shared by a plurality of users, and the acquired user terminal device is one of the plurality of users. Display the contents of the received mail, the status indicating the status of the corresponding person of the received mail, and the item that enables the declaration as the corresponding person for the received mail, and according to the operation on the displayed item, A display control program, a display control method, and a display control device for switching the status of the received mail to a corresponding status by the user or the terminal device are proposed.

  According to one aspect of the present invention, there is an effect that it is possible to prevent a user corresponding to a received electronic mail from being left undecided.

FIG. 1 is an explanatory diagram of an example of the display control method according to the first embodiment. FIG. 2 is an explanatory diagram showing a system configuration example of the mail system 200. FIG. 3 is a block diagram illustrating a hardware configuration example of the display control apparatus 201. FIG. 4 is a block diagram illustrating a hardware configuration example of the client device 202. FIG. 5 is an explanatory diagram showing an example of the contents stored in the personnel database 220. FIG. 6 is an explanatory diagram showing an example of the contents stored in the shared user DB 230. FIG. 7 is an explanatory diagram showing an example of the contents stored in the person-in-charge DB 240. FIG. 8 is an explanatory diagram showing an example of the contents stored in the responsible user DB 250. FIG. 9 is an explanatory diagram showing an example of the contents stored in the correspondence situation DB 260. FIG. 10 is an explanatory diagram showing an example of the contents stored in the proxy notification DB 270. FIG. 11 is an explanatory diagram showing an example of the contents stored in the mail DB 280. FIG. 12 is a block diagram illustrating a functional configuration example of the display control apparatus 201. FIG. 13A is an explanatory diagram (part 1) illustrating a first screen example of a mail list display screen. FIG. 13B is an explanatory diagram (part 2) illustrating a first screen example of the mail list display screen. FIG. 14A is an explanatory diagram (part 3) illustrating a first screen example of a mail list display screen. FIG. 14B is an explanatory diagram (part 4) illustrating a first screen example of the mail list display screen. FIG. 15 is an explanatory diagram (part 1) of a screen example of the mail display screen. FIG. 16 is an explanatory diagram (part 2) of a screen example of the mail display screen. FIG. 17 is an explanatory diagram (part 3) of a screen example of the mail display screen. FIG. 18 is an explanatory diagram (part 4) of a screen example of the mail display screen. FIG. 19 is an explanatory diagram illustrating a second screen example of the mail list display screen. FIG. 20 is an explanatory diagram showing a third screen example of the mail list display screen. FIG. 21 is a flowchart (part 1) illustrating an example of the display control processing procedure of the display control apparatus 201. FIG. 22 is a flowchart (part 2) illustrating an example of the display control processing procedure of the display control apparatus 201. FIG. 23 is a flowchart (part 1) illustrating an example of a specific processing procedure of the mail list display screen generation process. FIG. 24 is a flowchart (part 2) illustrating an example of a specific processing procedure of the mail list display screen generation process. FIG. 25 is a flowchart (part 1) illustrating an example of a specific processing procedure of the mail display screen generation process. FIG. 26 is a flowchart (part 2) illustrating an example of a specific processing procedure of the mail display screen generation process. FIG. 27 is a flowchart illustrating an example of a specific processing procedure of the reply mail generation process. FIG. 28 is a flowchart illustrating an example of a specific processing procedure of proxy notification processing. FIG. 29 is a flowchart illustrating an example of a specific processing procedure of member work status generation processing. FIG. 30 is a flowchart illustrating an example of a mail reception process procedure of the display control apparatus 201.

  Embodiments of a display control program, a display control method, and a display control device according to the present invention will be described below in detail with reference to the drawings.

(Embodiment 1)
FIG. 1 is an explanatory diagram of an example of the display control method according to the first embodiment. In FIG. 1, a display control apparatus 101 is a computer that has a storage unit 110 and performs display control of e-mails. The terminal device 102 is a computer that displays, transmits and receives electronic mail. E-mail is electronic information transmitted and received between computers via a network. The email includes, for example, a header and a body.

  The header includes, for example, an e-mail message ID (identification), a subject, a destination e-mail address, a source e-mail address, a reception date and time (or transmission date and time), and the like. The body includes, for example, the text of an e-mail. The body may include attached information such as images, sounds, and programs, for example. In the following description, an electronic mail may be simply referred to as “mail”.

  Here, in operations such as support desk, sales office, and purchasing, emails are frequently exchanged between users inside and outside the company, and the number of emails that must be handled during busy periods is often enormous. . In addition, the number of emails carried by individuals varies, and the progress of work may be delayed by individuals.

  On the other hand, in the case of a business that mainly involves email exchange, the smoother the email exchange, the smoother the business progress. For this reason, in order to improve the efficiency of work, it is important to smoothly change the responder corresponding to the mail from the customer according to the progress status of each user's work. .

  Therefore, in the first embodiment, any one of a plurality of users set to be shared is efficiently notified of the mail set to the corresponding person, and between the users set to be shared. A display control method capable of smoothly switching responders will be described.

  In FIG. 1, a user A, a user B, and a user C are a plurality of users set to be shared. A plurality of users set to be shared can share one mailbox (hereinafter referred to as “shared mailbox”), and can browse and reply to mail in the shared mailbox.

  User A, user B, and user C are responsible users in charge of the responsible party X. Here, the user C among the user A, the user B, and the user C is set as a responder of the received mail from the person in charge X. The person corresponding to the received mail is a user who replies to the received mail.

  In the following, display control is performed assuming that user A among users A, B, and C who are set to share uses the terminal device 102 to view received mail from the person in charge X. An example of display control processing of the apparatus 101 will be described.

  (1) The display control apparatus 101 acquires the received mail M from the storage unit 110. Here, the storage unit 110 is a storage device that stores received mail shared by the user A, the user B, and the user C. That is, the storage unit 110 is a shared mailbox shared by the user A, the user B, and the user C. Specifically, for example, the display control apparatus 101 acquires the received mail M from the storage unit 110 in response to a mail browsing request for the received mail M from the terminal device 102 of the user A.

  (2) The display control apparatus 101 displays the contents of the acquired received mail M, the status 120 of the received mail M, and the item 130 on the terminal device 102 of the user A. Here, the contents of the received mail M are, for example, the sender, destination, subject, and text of the received mail M.

  Further, the status 120 of the received mail M is information indicating the state of the corresponding person of the received mail M. For example, the status 120 of the received mail M indicates the opening status and response status of the responder for the received mail M. In the example of FIG. 1, as the status 120 of the received mail M, the opening status “opened” and the response status “unavailable” of the correspondent “user C” for the received mail M are displayed.

  The item 130 is information that enables declaration of the received mail M as a corresponding person. That is, the item 130 is for declaring that a user other than the person corresponding to the received mail M among the plurality of users set to be shared handles the received mail M instead of the corresponding person. is there. In the example of FIG. 1, the proxy notification button is displayed as an item 130 in an operable state.

  (3) The display control apparatus 101 switches the status 120 of the received mail M to the corresponding status 120 by the user A or the terminal apparatus 102 in accordance with an operation on the displayed item 130. In the example of FIG. 1, the status 120 of the received mail M is switched between the opened status “opened” and the supported status “scheduled for correspondence” of the responder “user A” for the received mail M.

  As described above, according to the display control apparatus 101 according to the first embodiment, the status 120 and the item 130 of the received mail M can be displayed on the terminal device 102 together with the contents of the received mail M. Thus, the user A can determine whether or not to declare the received mail M as a corresponding person after grasping the state of the user C who is the corresponding person of the received mail M.

  Further, according to the display control device 101, the status 120 of the received mail M can be switched to the corresponding status 120 by the user A or the terminal device 102 in accordance with an operation on the item 130. Thereby, the correspondence person of the unsupported received mail M from the person in charge X can be smoothly changed between the users set to be shared, and the efficiency of work can be improved.

(Embodiment 2)
Next, a system configuration example of the mail system 200 according to the second embodiment will be described. Note that description of portions similar to those described in the first embodiment is omitted.

  FIG. 2 is an explanatory diagram showing a system configuration example of the mail system 200. In FIG. 2, the mail system 200 includes a display control device 201 and a plurality of client devices 202. In the mail system 200, a display control device 201 and a plurality of client devices 202 are connected to each other via a wired or wireless network 210 so that they can communicate with each other. The network 210 is, for example, the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), or the like.

  Here, the display control apparatus 201 is a computer that has a personnel database (database) 220, a shared user DB 230, a responsible party DB 240, a responsible user DB 250, a handling status DB 260, a proxy notification DB 270, and a mail DB 280, and transmits and receives mail. . The display control device 201 is, for example, a mail server. The display control apparatus 101 illustrated in FIG. 1 corresponds to the display control apparatus 201.

  Detailed descriptions of the personnel DB 220, the shared user DB 230, the person in charge DB 240, the person in charge DB 250, the response situation DB 260, the proxy notification DB 270, and the mail DB 280 will be described later with reference to FIGS.

  The client device 202 is a computer that displays, creates, and transmits / receives mail. The client device 202 is, for example, a PC (Personal Computer) used by a user of the mail system 200, a notebook PC, a tablet PC, a smartphone, a mobile phone, or the like. The terminal device 102 illustrated in FIG. 1 corresponds to the client device 202.

(Example of hardware configuration of display control apparatus 201)
FIG. 3 is a block diagram illustrating a hardware configuration example of the display control apparatus 201. In FIG. 3, the display control apparatus 201 includes a CPU (Central Processing Unit) 301, a memory 302, an I / F (Interface) 303, a disk drive 304, and a disk 305. Each component is connected by a bus 300.

  Here, the CPU 301 controls the entire display control apparatus 201. The memory 302 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and a flash ROM. Specifically, for example, a flash ROM or ROM stores various programs, and a RAM is used as a work area for the CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute the coded process.

  The I / F 303 is connected to the network 210 through a communication line, and is connected to another computer (for example, the client device 202 illustrated in FIG. 2) via the network 210. The I / F 303 controls an internal interface with the network 210 and controls input / output of data from other computers. For example, a modem or a LAN adapter may be employed as the I / F 303.

  The disk drive 304 controls reading / writing of data with respect to the disk 305 according to the control of the CPU 301. The disk 305 stores data written under the control of the disk drive 304. Examples of the disk 305 include a magnetic disk and an optical disk. Note that the display control apparatus 201 may include, for example, a keyboard, a mouse, a display, and the like in addition to the above-described components.

(Hardware configuration example of client device 202)
FIG. 4 is a block diagram illustrating a hardware configuration example of the client device 202. In FIG. 4, the client apparatus 202 includes a CPU 401, a memory 402, a disk drive 403, a disk 404, a display 405, an I / F 406, a keyboard 407, a mouse 408, a scanner 409, a printer 410, Have Each component is connected by a bus 400.

  Here, the CPU 401 governs overall control of the client device 202. The memory 402 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and the RAM is used as a work area of the CPU 401. The program stored in the memory 402 is loaded on the CPU 401 to cause the CPU 401 to execute the coded process.

  The disk drive 403 controls reading / writing of data with respect to the disk 404 according to the control of the CPU 401. The disk 404 stores data written under the control of the disk drive 403. Examples of the disk 404 include a magnetic disk and an optical disk.

  A display 405 displays data such as a document, an image, and function information as well as a cursor, an icon, or a tool box. As the display 405, for example, a CRT, a TFT liquid crystal display, a plasma display, or the like can be adopted.

  The I / F 406 is connected to the network 210 via a communication line, and is connected to another computer (for example, the display control apparatus 201) via the network 210. The I / F 406 serves as an internal interface with the network 210 and controls input / output of data from other computers. For example, a modem or a LAN adapter may be employed as the I / F 406.

  The keyboard 407 includes keys for inputting characters, numbers, various instructions, and the like, and inputs data. The keyboard 407 may be a touch panel type input pad or a numeric keypad. The mouse 408 performs cursor movement, range selection, window movement, size change, and the like.

  The scanner 409 optically reads an image and takes in the image data into the client device 202. The scanner 409 may have an OCR (Optical Character Reader) function. The printer 410 prints image data and document data. As the printer 410, for example, a laser printer or an ink jet printer can be adopted. Note that the client device 202 may not include the scanner 409, the printer 410, or the like among the above-described components.

(Storage contents of various DBs)
Next, the storage contents of various DBs included in the display control apparatus 201 will be described with reference to FIGS. The various DBs are realized by, for example, a storage device such as the memory 302 and the disk 305 of the display control device 201 illustrated in FIG.

<Contents stored in HR DB 220>
FIG. 5 is an explanatory diagram showing an example of the contents stored in the personnel database 220. In FIG. 5, the personnel DB 220 has fields of user ID, password, name, and affiliation, and records personnel information (for example, personnel information 500-1 to 500-6) by setting information in each field. Remember as.

  Here, the user ID is an identifier for identifying a user of the mail system 200 or a shared mailbox. In the following description, a case where a user's mail address or a mail address of a shared mailbox is set as the user ID will be described as an example. The password is a list of letters and numbers that authenticate the user. The name is the name of a user or the name of a team or organization to which a plurality of users set to share belongs. Affiliation is the name of the department to which the user belongs.

  For example, the personnel information 500-1 indicates the user ID “ishida@www.xx”, the password “1234”, the name “Ishida...”, And the affiliation “sales support department”.

<Storage contents of shared user DB 230>
FIG. 6 is an explanatory diagram showing an example of the contents stored in the shared user DB 230. In FIG. 6, the shared user DB 230 stores shared user information (for example, shared user information 600-1 and 600-2) indicating a correspondence relationship between the shared mailbox and the shared user.

  Here, the shared mailbox is an identifier for identifying a mailbox shared by a plurality of users set to be shared. In the following description, a case where a mail address of a shared mailbox is set as a shared mailbox will be described as an example. The shared user is an identifier for identifying a user set to be shared. In the following description, a case where the user's mail address set to be shared is set as an example of the shared user.

  For example, the shared user information 600-1 indicates a correspondence relationship between the shared mailbox “team_a@www.xx” and the shared users “ishida@www.xx, shimada@www.xx, tanaka@www.xx”.

<Storage contents of the person in charge DB 240>
FIG. 7 is an explanatory diagram showing an example of the contents stored in the person-in-charge DB 240. In FIG. 7, the responsible person DB 240 has fields of a shared mailbox, a responsible person, and a responsible person domain / email address. By setting information in each field, responsible person information (for example, responsible person information 700-1). , 700-2).

  Here, the shared mailbox is an identifier for identifying a mailbox shared by a plurality of users set to be shared. The person in charge is the name of a person in charge (for example, a customer) in charge of a plurality of users set to be shared. The responsible domain / mail address is the domain or mail address of the responsible person who is in charge of a plurality of users set to be shared.

  For example, the contact information 700-1 includes the contact “T, S, R” corresponding to the shared mailbox “team_a@www.xx” and the contact domain / mail address “ttt.xx, sss.xx”. , Rrr.xx ".

<Storage contents of responsible user DB 250>
FIG. 8 is an explanatory diagram showing an example of the contents stored in the responsible user DB 250. In FIG. 8, the responsible user DB 250 has fields of a shared mailbox, a responsible domain / email address, a responsible user, and a main responsible person. By setting information in each field, the responsible user information (for example, responsible user information) 800-1, 800-2) are stored.

  Here, the shared mailbox is an identifier for identifying a mailbox shared by a plurality of users set to be shared. The responsible domain / mail address is the domain or mail address of the responsible person who is in charge of a plurality of users set to be shared. The user in charge is an identifier for identifying the user who is in charge of the person in charge. In the following description, an example in which the mail address of the user who is in charge of the person in charge is set as the user in charge will be described.

  The main person in charge is information for identifying a user who is initially set as a corresponding person among a plurality of users set to be shared. The responder is a user who corresponds to the received mail from the person in charge. Here, the main charge “1” indicates a user in charge of the main charge, and the main charge “0” indicates a user in charge other than the main charge. In the following description, a user in charge other than the main charge among a plurality of users set to be shared may be referred to as a “second charge charge user”.

  For example, the responsible user information 800-1 indicates a responsible domain / mail address “ttt.xx” corresponding to the shared mailbox “team_a@www.xx”. In addition, the responsible user information 800-1 includes the responsible user “ishida@www.xx” among the responsible users “ishida@www.xx” and “shimada@www.xx” corresponding to the responsible domain / mail address “ttt.xx”. "Indicates the main user in charge.

  Furthermore, the responsible user information 800-1 indicates a responsible domain / mail address “sss.xx” corresponding to the shared mailbox “team_a@www.xx”. The responsible user information 800-1 includes the responsible user “shimada@www.xx” among the responsible users “shimada@www.xx” and “tanaka@www.xx” corresponding to the responsible domain / mail address “sss.xx”. "Indicates the main user in charge.

  Furthermore, the responsible user information 800-1 indicates a responsible domain / mail address “rrr.xx” corresponding to the shared mailbox “team_a@www.xx”. The responsible user information 800-1 includes the responsible user “ishida@www.xx” among the responsible users “ishida@www.xx” and “tanaka@www.xx” corresponding to the responsible domain / mail address “rrr.xx”. "Indicates the main user in charge.

<Contents stored in the correspondence status DB 260>
FIG. 9 is an explanatory diagram showing an example of the contents stored in the correspondence situation DB 260. In FIG. 9, the response status DB 260 has fields of user ID, message ID, opened user, unopened user, received date and time, response status, responder ID, and reply message ID, and sets information in each field. Then, correspondence status information (for example, correspondence status information 900-1, 900-2, 900-3, 900-4) is stored as a record.

  Here, the user ID is an identifier for identifying a user or a shared mailbox. The message ID is an identifier for identifying mail transmitted / received in the mail system 200. The opener is an identifier for identifying the user who opened the mail among the plurality of users set to be shared. In the following description, the case where a user's mail address is set as an opener will be described as an example. The unopened person is an identifier for identifying a user who has not opened the mail among a plurality of users set to be shared. In the following description, a case where a user's mail address is set as an unopened person will be described as an example.

  The reception date and time is the date and time when the mail is received. The response status is information indicating the response status of mail by the responder. As the response status, for example, response schedule, response failure, etc. are set. The corresponding person ID is an identifier for identifying the corresponding person of the mail. In the following description, a case where a user's mail address is set as the corresponding person ID will be described as an example. The reply message ID is an identifier for identifying the reply mail.

  For example, the correspondence status information 900-3 includes the message ID “toyo003” of the mail (received mail) corresponding to the user ID “team_a@www.xx”, the unopened person “ishida @ ··, shimada @ ··, tanaka @ ·· ”and the reception date and time“ 2013/04/09 10:00 ”. Note that the opened person, the corresponding situation, the corresponding person ID, and the reply message ID are null.

<Storage contents of proxy notification DB 270>
FIG. 10 is an explanatory diagram showing an example of the contents stored in the proxy notification DB 270. In FIG. 10, the proxy notification DB 270 has fields for a user ID, a proxy ID, and a proxy message ID. By setting information in each field, proxy notification information (for example, proxy notification information 1000-1) is set. Store as a record.

  Here, the user ID is an identifier for identifying the user. The user here is, for example, a main charge user. The agent ID is an identifier for identifying the agent. The agent is a user who acts on behalf of the main person in charge of the received mail from the person in charge, for example. The proxy message ID is an identifier for identifying the proxy mail. The proxy mail is a mail that the proxy replies instead of the main charge.

  For example, the proxy notification information 1000-1 is sent by the subordinate responsible user of the agent ID “shimada@www.xx” instead of the main responsible user of the user ID “ishida@www.xx”. The mail proxy message ID “toyo003” is indicated.

<Storage contents of mail DB 280>
FIG. 11 is an explanatory diagram showing an example of the contents stored in the mail DB 280. In FIG. 11, the mail DB 280 has fields of user ID, type, message ID, subfolder name, sender ID, date / time, destination, subject, and text. Mail information (for example, mail information 1100-1 to 1100-8) is stored by setting information in each field.

  Here, the user ID is an identifier for identifying a user or a shared mailbox. The type is information that identifies whether the type of mail is sent mail or received mail. The message ID is an identifier for identifying mail. The subfolder name is a field used in the case of a shared mailbox, and is used to classify received received mails into folders. For example, in this embodiment, in the shared mailbox, the field of the person in charge of the person in charge DB 240 (see FIG. 7) is used as the subfolder name. If it is not a shared mailbox, it is null. The sender ID is an identifier for identifying a mail transmission source. In the following description, the case where the mail address of the user who is the transmission source is set as the sender ID will be described as an example.

  The date and time is the date and time of mail transmission or reception. The destination is the mail address of the user or shared mailbox that is the destination of the mail. The destination includes, for example, CC (Carbon Copy) and BCC (Blind Carbon Copy). The subject is the subject of the mail. The text is the text of the mail.

  For example, the mail information 1100-1 is information about the received mail in the shared mailbox with the user ID “team_a@www.xx”. The mail information 1100-5 includes a message ID “toyo003”, a subfolder name “T company”, a sender ID “hirano@ttt.xx”, a date and time “2013/04/09 10:00”, and a subject “quotation review”. "And the text" Thank you for your support ... ".

(Functional configuration example of display control apparatus 201)
FIG. 12 is a block diagram illustrating a functional configuration example of the display control apparatus 201. In FIG. 12, the display control apparatus 201 is configured to include a receiving unit 1201, a generating unit 1202, a transmitting unit 1203, and an updating unit 1204. The receiving unit 1201 to the updating unit 1204 are functions as control units. Specifically, for example, by causing the CPU 301 to execute a program stored in a storage device such as the memory 302 and the disk 305 illustrated in FIG. Alternatively, the function is realized by the I / F 303. The processing result of each functional unit is stored in a storage device such as the memory 302 and the disk 305, for example.

  The receiving unit 1201 receives user information from the client device 202. Here, the user information is information of the user of the mail system 200, and is information including a user ID, a password, and the like, for example. The user ID is used to identify the user or the user's shared mailbox. The password is used to authenticate the user.

  The generation unit 1202 generates screen information of the mail list display screen. Here, the mail list display screen is a screen that displays a list of received mails destined for the user or the shared mailbox. The mail list display screen may be, for example, a screen that displays a list of received mails belonging to a selected folder among a plurality of folders that classify received mails destined for a user or a shared mailbox.

  Specifically, for example, the generation unit 1202 specifies a user ID included in the user information in response to the user information being received. Next, the generation unit 1202 acquires the mail information of the received mail corresponding to the specified user ID from the mail DB 280 (see FIG. 11). And the production | generation part 1202 produces | generates the screen information of a mail list display screen based on the acquired mail information.

  Note that the generation unit 1202 may generate the screen information of the mail list display screen when the user authentication based on the user information is successful. User authentication is performed using, for example, the personnel database 220 (see FIG. 5). For example, the generation unit 1202 acquires a password corresponding to the user ID included in the user information from the personnel database 220. Then, the generation unit 1202 authenticates the user (successful authentication) when the acquired password matches the password included in the user information.

  In the following description, a user who has succeeded in authentication based on user information may be referred to as a “login user”.

  The generation unit 1202 may generate unsupported mail information and insert the unsupported mail information on the mail list display screen. Here, the unsupported mail information is information about a received mail received from a preset transmission source. The transmission source set in advance is, for example, a person in charge for which a person in charge domain / mail address is set in the person in charge DB 240 (see FIG. 7) and the user in charge DB 250 (see FIG. 8).

  The unsupported mail information includes, for example, the sender of the unsupported received mail among the received mails received from the person in charge, the subject, the name of the user in charge, the opening status, and the elapsed time. Note that specific processing contents for generating unsupported mail information will be described later with reference to the flowchart of FIG.

  Here, an example in which unsupported mail information is displayed on the mail list display screen will be specifically described. Specifically, for example, the generation unit 1202 displays the unsupported mail information as a mail list so that the unsupported mail information is displayed at the top of the list of received mails belonging to the selected folder among the plurality of folders. It may be inserted into the screen information of the screen. Or, an unsupported folder is created for each shared mailbox, and only received mail that is not supported and the login user is set as the main person can be referred to from the unsupported folder. It may be allowed. The unsupported folder may be displayed at the top of each shared mailbox, or may be displayed at the top of the login user's own personal mailbox. The mail list display screen in which the unsupported mail information is inserted will be described later with reference to FIGS. 13A and 13B, for example.

  The transmission unit 1203 transmits the screen information of the mail list display screen generated by the generation unit 1202 to the client device 202. Specifically, for example, the transmission unit 1203 transmits the screen information of the mail list display screen 1300 (see FIG. 13A) in which the unsupported mail information is inserted to the client device 202. As a result, a mail list display screen 1300 is displayed on the display 405 of the client device 202. For example, the transmission unit 1203 transmits the screen information of the mail list display screen 1300 (see FIG. 13B) in which the unsupported folder is inserted to the client device 202. As a result, a mail list display screen 1300 is displayed on the display 405 of the client device 202.

  As a result, when the display control apparatus 201 displays a list of received mails belonging to the selected folder among the plurality of folders on the display 405, the received mail received from a preset transmission source is displayed as the mail. Can be displayed together with the display of the list of received mails belonging to the selected folder even if it does not belong to the selected folder.

  The receiving unit 1201 receives a mail browsing request from the client device 202. Here, the mail browsing request is a display request for the mail display screen. The mail display screen is a screen that displays any received mail addressed to the user or the shared mailbox. The mail browsing request includes, for example, the message ID of the received mail selected by the login user selection operation on the mail list display screen.

  In the following description, the received mail selected by the login user's selection operation on the mail list display screen may be referred to as “selected mail”.

  The generation unit 1202 generates screen information on the mail display screen. Specifically, for example, first, the generation unit 1202 specifies the message ID of the selected mail included in the mail browsing request in response to the reception of the mail browsing request. Next, the generation unit 1202 acquires the mail information of the received mail corresponding to the specified message ID from the mail DB 280. And the production | generation part 1202 produces | generates the screen information of a mail display screen based on the acquired mail information.

  Further, the generation unit 1202 may insert support / non-response button information into the screen information on the mail display screen for unsupported mails according to the mail response status. Here, the correspondence availability button information is information on items that can be selected as to availability of the selected mail. That is, the correspondence availability button information is for, for example, selecting whether the main person in charge is planning to deal with the selected mail or not.

  Specifically, for example, when the corresponding person of the selected mail is a logged-in user, the generation unit 1202 may insert support button information into the screen information on the mail display screen. Specific processing contents for inserting the support button information will be described later with reference to the flowcharts of FIGS.

  The generation unit 1202 may generate status information and insert it into the screen information on the mail display screen. Here, the status information is information indicating the state of the person corresponding to the selected mail. The responder of the selected mail is, for example, the main responsible user in the initial setting. The status information includes, for example, information indicating the response status of the responder for the selected mail. As the response status of the responder, for example, it is set that the selected mail is scheduled to be supported or cannot be handled.

  The status information may include, for example, the opening status of the responder for the selected mail, the number of in-process messages, and the like. As the opening status of the responder, for example, it is set that the selected mail has been opened or not opened. The number of in-process messages is information indicating the number of received mails that the person corresponding to the selected mail is scheduled to support.

  Further, the status information may include information indicating a status of a user other than the person corresponding to the selected mail among the plurality of users set to be shared. That is, the status information may include information indicating the response status, opening status, number of in-process messages, etc. of the sub-charged user for the selected mail. Specific processing contents for generating status information will be described with reference to the flowchart of FIG.

  Specifically, for example, the generation unit 1202 may insert the status information into the screen information of the mail display screen so that the status information is displayed in the member work status area generated in the mail display screen. Good. The mail display screen in which the status information is inserted will be described later with reference to FIGS.

  Further, the generation unit 1202 may insert proxy notification button information into the screen information of the mail display screen. Here, the proxy notification button information is information on an item that enables declaration as a corresponding person for the selected mail. In other words, the proxy notification button information is for, for example, declaring that the sub user in charge handles the selected mail instead of the main user in charge.

  Further, the generation unit 1202 may insert the proxy request message information into the screen information on the mail display screen. Here, the proxy request message is a message for requesting a user other than the person corresponding to the selected mail among the plurality of users set to be shared to deal with the selected mail.

  Specifically, for example, the generation unit 1202 refers to the response status DB 260 and inserts proxy request message information into the screen information of the email display screen when the status of the person corresponding to the received email is not available. May be. Specific processing contents for inserting the proxy request message information will be described with reference to FIG.

  The transmission unit 1203 transmits the screen information of the mail display screen generated by the generation unit 1202 to the client device 202. Specifically, for example, the transmission unit 1203 transmits screen information of mail display screens 1500, 1600, 1700, 1800 (see FIGS. 15 to 18) to the client device 202. As a result, mail display screens 1500, 1600, 1700, 1800 are displayed on the display 405 of the client device 202.

  The receiving unit 1201 receives operation information regarding the availability button information from the client device 202. Here, the operation information about the availability button information is information indicating the operation input of the login user (main responsible user) performed on the email display screen, and is information indicating availability of the selected email.

  The update unit 1204 updates the status information indicating the state of the responder of the selected mail in response to the reception of the operation information regarding the supportability button information. Specifically, for example, the update unit 1204 updates the correspondence status information corresponding to the message ID of the selected mail in the correspondence status DB 260. Specific processing contents for updating the correspondence status information will be described later with reference to the flowchart of FIG.

  The receiving unit 1201 receives operation information regarding proxy notification button information from the client device 202. Here, the operation information regarding the proxy notification button information is information indicating an operation input of the login user (sub-charged user) performed on the mail display screen, and the selected mail is declared as a corresponding person. It becomes the information which shows that.

  The update unit 1204 switches the status information of the selected mail to the corresponding status information by the login user (or the client device 202 of the login user) in response to receiving the operation information regarding the proxy notification button information. Specifically, for example, the update unit 1204 updates the correspondence status information and proxy notification information corresponding to the message IDs of the selected mails in the response status DB 260 and the proxy notification DB 270. Specific processing contents for updating the response status information and the proxy notification information will be described later with reference to the flowchart of FIG.

  The generation unit 1202 may generate proxy notification list information and insert it into the screen information of the mail list display screen. Here, the proxy notification list information is information of a received mail for which a proxy notification has been received from a representative among unsupported received mails from a person in charge who is mainly in charge of the login user.

  The proxy notification list information includes, for example, the sender of the proxy mail, the subject, the name of the proxy. The specific processing contents for generating proxy notification list information will be described with reference to the flowchart of FIG.

  Specifically, for example, the generation unit 1202 may insert the proxy notification list information into the screen information of the mail list display screen so that the proxy notification list information is pop-up displayed in the mail list display screen. . The display position of the proxy notification list information on the mail list display screen can be arbitrarily set. The mail list display screen in which the proxy notification list information is inserted will be described later with reference to FIG. 19, for example.

  Further, the transmission unit 1203 may transmit the screen information of the mail list display screen 1900 (see FIG. 19) in which the proxy notification list information is inserted to the client device 202. As a result, a mail list display screen 1900 is displayed on the display 405 of the client device 202.

(Examples of various screens displayed on the display 405)
Next, various screen examples displayed on the display 405 of the client device 202 will be described with reference to FIGS. 13A to 20. In the following description, a plurality of users set to be shared may be referred to as “shared members”.

<First screen example of mail list display screen>
First, a first screen example of the mail list display screen displayed on the display 405 of the client device 202 will be described.

  13A, 13B, 14A, and 14B are explanatory diagrams illustrating a first screen example of a mail list display screen. In FIG. 13A, a mail list display screen 1300 is a screen that displays a list of received mails destined for the login user. The received mail addressed to the login user is a received mail addressed to the mail address of the login user or the mail address of the login user's shared mailbox.

  The mail list display screen 1300 displays a list of received mails belonging to the selected folder f2 among a plurality of folders (for example, folders f1 to f4). On the mail list display screen 1300, unsupported mail information 1301 belonging to the folder f2 and the folder f3 is highlighted at the top of the list of received mail belonging to the folder f2. The received mail belonging to the folder f2 and the folder f3 is a received mail from a person in charge for which the login user “ishida@www.xx” is set as the main person in charge.

  The unsupported mail information 1301 indicates the sender, subject, name of the user in charge, opening status, and elapsed time of the unsupported received mail received from the preset “T company”. The elapsed time indicates the elapsed time from the reception date and time of the unsupported received mail received from the person in charge “T company”.

  According to the mail list display screen 1300, if the received mail received from the person in charge “T company, R company” set as the main person in advance is not supported, even if it does not belong to the selected folder f2. The received mail list that belongs to the selected folder f2 can be highlighted. Accordingly, it is possible to effectively notify the log-in user of the presence of an unsupported received mail received from the person in charge “T company, R company” set as the main person in advance.

  Further, according to the unsupported mail information 1301, the login user can grasp the sender, subject, name of the responsible user, and the opened state of the responsible user of the unsupported received mail received from the responsible company “T”. . Further, the logged-in user can determine the urgent degree of correspondence to the received mail from the elapsed time.

  As described above, according to the mail list display screen 1300, it is possible to effectively notify an unsupported received mail from the person in charge “T company, R company” to the log-in user who is the main person in charge.

  Also, as shown in FIG. 13B, if there is an unsupported received mail among the received mails from the “T company, R company” that is set in advance as the main person in charge, only the unsupported mail is not supported. Reference may be made from a folder (for example, unsupported folders f5 and f6). The unsupported folder may be displayed at the top of each shared mailbox (see FIG. 13B) or may be displayed at the top of the login user's own personal mailbox.

  Specifically, for example, if the login user is “ishida@www.xx”, an unsupported folder is displayed on “□ ishida”, and “ishida@www.xx” is set as the main charge. The four received mails corresponding to “T company, R company, A company” can be referred from the unsupported folder. Further, when displaying an unsupported folder, for example, the elapse time of a mail that has the longest elapsed time since reception of unsupported mail may be displayed together with the unsupported folder.

  In addition, when the button B1 is clicked on the mail list display screen 1300 by an operation input by the login user using the keyboard 407 and the mouse 408 shown in FIG. 4, a new message screen is displayed on the display 405. The new message screen is a screen for creating a new mail.

  On the mail list display screen 1300, when the button B2 is clicked by an operation input by the login user, a reply message screen is displayed on the display 405. The reply message screen is a screen for creating a reply mail.

  In addition, when the button B3 is clicked on the mail list display screen 1300 by an operation input by the login user, a logout request is transmitted to the display control apparatus 201, and the display of the mail list display screen 1300 ends.

  Further, when one of the users in the shared member responds (replies) to an unsupported received mail from the person in charge “Company T, Company R”, as shown in FIG. 14A, as shown in FIG. The unsupported mail information 1301 in the mail list display screen 1300 of the logged-in user is not displayed.

  Similarly, when any of the users in the shared member responds (replies) to an unsupported received mail from the person in charge “Company T, Company R”, as shown in FIG. 14B, as shown in FIG. The unsupported folder f5 in the mail list display screen 1300 of the login user shown becomes empty, and no mail is displayed even if the unsupported folder f5 is clicked.

  As described above, when correspondence (reply) is performed for an unsupported received mail, the unsupported mail information 1301 is hidden, so that the logged-in user can respond to the received mail by any user in the shared member. You can see what happened.

<Example of mail display screen>
Next, screen examples of mail display screens displayed on the display 405 of the client apparatus 202 will be described with reference to FIGS.

  FIG. 15 is an explanatory diagram (part 1) of a screen example of the mail display screen. In FIG. 15, an e-mail display screen 1500 is a screen displayed to the main user in charge of the person in charge “Company T”. The mail display screen 1500 displays mail information 1501 (sender, destination, subject, text) of unsupported received mail received from the person in charge “T company”.

  Further, the mail display screen 1500 displays status information 1502 indicating the state of each user (primary charge and secondary charge users) in the shared member. The status information 1502 indicates the number of messages in progress for each user, as well as the opening status and the corresponding status of each user in the shared member regarding the received mail.

  According to the status information 1502, the logged-in user (main charge) can grasp the opening status and the response status of each user in the shared member regarding the unsupported received mail received from the responsible company “T company”. . Further, according to the status information 1502, the logged-in user (main charge) can grasp the number of received mails (number of in-process messages) scheduled to be handled by each user in the shared member.

  The mail display screen 1500 displays correspondence availability buttons B4 and B5 that allow selection of availability of received mail. According to the availability buttons B4 and B5, the logged-in user (main charge) can select whether or not to respond to an unsupported received mail received from the person in charge “Company T”. .

  Therefore, according to the mail display screen 1500, the logged-in user (main charge) is planning to deal with unsupported received mail while grasping the work status of each user in the shared member, or , It is possible to select whether or not it is possible to respond (request substitution).

  Specifically, when the button B4 is clicked (by pressing a button to be supported) on the mail display screen 1500 by an operation input by the login user, an unsupported received mail received from the person in charge “T company” is handled. Operation information indicating a schedule is transmitted to the display control apparatus 201. On the mail display screen 1500, when the button B5 is clicked (by pressing an incompatible button) by an operation input by the login user, an unsupported received mail received from the person in charge “T company” cannot be handled. Operation information indicating this is transmitted to the display control apparatus 201.

  On the mail display screen 1500, when the button B6 is clicked (the reply button is pressed) by an operation input by the login user, a reply message screen is displayed on the display 405. This reply message screen is a screen for creating a reply mail for an unsupported received mail received from the responsible company “T company”.

  FIG. 16 is an explanatory diagram (part 2) of a screen example of the mail display screen. In FIG. 16, a mail display screen 1600 is a screen displayed to the user in charge in charge of the subordinate “T company”. This mail display screen 1600 is a screen that is displayed, for example, when the button B4 is clicked on the mail display screen 1500 shown in FIG.

  The mail display screen 1600 displays mail information 1601 (sender, destination, subject, text) of unsupported received mail received from the person in charge “T company”. Further, the mail display screen 1600 displays status information 1602 indicating the state of each user (primary charge and secondary charge users) in the shared member.

  According to the status information 1602, the logged-in user (secondary charge) can grasp the opening status and the response status of each user in the shared member regarding the unsupported received mail received from the responsible company “T company”. . In the example of FIG. 16, the logged-in user (secondary charge) can grasp that the person in charge in charge of the main charge is scheduled to handle the unsupported received mail received from the person in charge “Company T”. Further, according to the status information 1602, the logged-in user (secondary charge) can grasp the number of received emails (number of devices in progress) that each user in the shared member is scheduled to support.

  In addition, on the mail display screen 1600, a proxy notification button B7 that enables declaration of the received mail as a corresponding person is displayed. According to the proxy notification button B7, the login user (secondary charge) can declare an unsupported received mail received from the person in charge “Company T” as a corresponding person.

  For these reasons, according to the mail display screen 1600, the logged-in user (deputy charge) makes a declaration as a responder for an unsupported received mail while grasping the work status of each user in the shared member. You can choose whether or not to do it.

  Specifically, on the mail display screen 1600, when the button B7 is clicked (the proxy notification button is pressed) by the operation input of the login user, the response to the unsupported received mail received from the person in charge “T company” Operation information indicating that a declaration as a user has been made is transmitted to the display control apparatus 201. On the mail display screen 1600, when the button B8 is clicked (the reply button is pressed) by an operation input by the login user, a reply message screen is displayed on the display 405.

  FIG. 17 is an explanatory diagram (part 3) of a screen example of the mail display screen. In FIG. 17, a mail display screen 1700 is a screen displayed to the user in charge of the sub-charge of the person in charge “T company”. The mail display screen 1700 is a screen that is displayed, for example, when the button B5 is clicked on the mail display screen 1500 shown in FIG.

  The mail display screen 1700 displays mail information 1701 (sender, destination, subject, text) of unsupported received mail received from the person in charge “T company”. Further, the mail display screen 1700 displays status information 1702 indicating the state of each user (primary charge and secondary charge users) in the shared member.

  According to the status information 1702, the logged-in user (secondary charge) can grasp the opening status and the response status of each user in the shared member regarding the unsupported received mail received from the person in charge “T company”. . In the example of FIG. 17, the logged-in user (sub-charge) can grasp that the user in charge of the main charge cannot handle the unsupported received mail received from the person in charge “T company”. Further, according to the status information 1702, the logged-in user (secondary charge) can grasp the number of received mails (number of in-process messages) scheduled to be handled by each user in the shared member.

  In addition, the mail display screen 1700 displays a proxy request message 1703 for requesting the sub-responsible responsible user to respond to an unsupported received mail received from the “T company”. In addition, on the mail display screen 1700, a proxy notification button B7 that enables declaration of the received mail as a corresponding person is displayed. According to the proxy notification button B7, the login user (secondary charge) can declare an unsupported received mail received from the person in charge “Company T” as a corresponding person.

  For these reasons, according to the mail display screen 1700, the logged-in user (secondary charge) cannot respond to the main charge user for unsupported received mail. You can see what is being requested. In addition, the logged-in user (secondary charge) must select whether or not to declare an unsupported received mail as a corresponding person while grasping the status of the work of each secondary chargeable user in the shared member. Can do.

  Further, when any of the users in the shared member responds (replies) to an unsupported received mail from the person in charge “Company T”, a mail display screen 1800 as shown in FIG. 18 is displayed. .

  FIG. 18 is an explanatory diagram (part 4) of a screen example of the mail display screen. In FIG. 18, the mail display screen 1800 displays an unsupported received mail received from the person in charge “T company” after any one of the users in the shared member has responded to the mail address “T company”. This is a screen displayed to the user in charge of the main charge or the sub charge.

  The mail display screen 1800 displays mail information 1801 (sender, destination, subject, text) of unsupported received mail received from the person in charge “Company T”. As described above, when any of the users in the shared member responds (replies) to the received mail, status information (for example, status information 1502, 1602, 1702) and various buttons (for example, correspondence availability button B4). , B5, a screen without the proxy notification button B7) is displayed.

<Second screen example of the mail list display screen>
First, a second screen example of the mail list display screen displayed on the display 405 of the client device 202 will be described.

  FIG. 19 is an explanatory diagram illustrating a second screen example of the mail list display screen. In FIG. 19, a mail list display screen 1900 is a screen that displays a list of received mails destined for the login user. The mail list display screen 1900 displays a list of received mails belonging to the “ishida” folder.

  Further, on the mail list display screen 1900, proxy notification list information 1901 is displayed in a pop-up manner superimposed on the display of the list of received mails belonging to the “ishida” folder. The proxy notification list information 1901 indicates the sender, the subject, and the name of the proxy who received the proxy notification from the proxy that is not supported by the login user. .

  According to the proxy notification list information 1901, the logged-in user (main charge) has received a proxy notification from the sub-charge in the shared member among the unsupported received mails from the contact person who is the main charge. It is possible to grasp the sender, subject and the name of the substitute mail received (substitute mail). The logged-in user (main charge) can display the mail display screen of the proxy mail corresponding to the row by clicking on any row of the proxy notification list information 1901.

<Third screen example of mail list display screen>
First, a third screen example of the mail list display screen displayed on the display 405 of the client device 202 will be described.

  FIG. 20 is an explanatory diagram showing a third screen example of the mail list display screen. In FIG. 20, a mail list display screen 2000 is a screen that displays a list of received mails destined for the login user. The mail list display screen 2000 displays a list of received mails belonging to the “ishida” folder.

  In addition, on the mail list display screen 2000, proxy notification list information 2001 is displayed in a pop-up manner superimposed on the display of a list of received mails belonging to the “ishida” folder. The proxy notification list information 2001 indicates the sender, subject, and name of the proxy who received the proxy notification from the proxy who is the primary user of the login user. .

  The proxy notification list information 2001 is displayed, for example, when a proxy notification is generated or when there is only one proxy notification. According to the proxy notification list information 2001, the logged-in user (main charge) has received a proxy notification from the sub-charge in the shared member among the unsupported received mails from the contact person who is the main charge. It is possible to grasp the sender, subject and the name of the substitute mail received (substitute mail). The logged-in user (main charge) can display the mail display screen of the proxy mail by clicking the proxy notification list information 2001.

(Display control processing procedure of display control apparatus 201)
Next, a display control processing procedure of the display control apparatus 201 will be described.

  21 and 22 are flowcharts illustrating an example of the display control processing procedure of the display control apparatus 201. In the flowchart of FIG. 21, first, the display control apparatus 201 determines whether or not a mail display request has been received from the client apparatus 202 (step S2101).

  Here, the display control apparatus 201 waits to receive a mail display request (step S2101: No). When receiving the mail display request (step S2101: Yes), the display control apparatus 201 generates screen information of the authentication screen (step S2102), and transmits the generated screen information of the authentication screen to the client apparatus 202 (step S2103). ).

  Next, the display control apparatus 201 determines whether user information has been received from the client apparatus 202 (step S2104). Here, the display control apparatus 201 waits to receive user information (step S2104: No). When the display control apparatus 201 receives user information (step S2104: Yes), the display control apparatus 201 refers to the personnel DB 220 and executes an authentication process for authenticating the user (step S2105).

  Next, the display control apparatus 201 determines whether or not the user has been successfully authenticated (step S2106). If the user authentication is successful (step S2106: YES), the display control apparatus 201 proceeds to step S2201 shown in FIG.

  On the other hand, when user authentication fails (step S2106: No), the display control apparatus 201 generates screen information of an authentication error screen (step S2107). Then, the display control apparatus 201 transmits the screen information of the generated authentication error screen (step S2108), and ends a series of processes according to this flowchart.

  In the flowchart of FIG. 22, first, the display control apparatus 201 executes a mail list display screen generation process (step S2201). A specific processing procedure of the mail list display screen generation process will be described later with reference to FIGS.

  Next, the display control apparatus 201 executes mail display screen generation processing (step S2202). A specific processing procedure of the mail display screen generation processing will be described later with reference to FIGS. Then, the display control apparatus 201 determines whether or not the mail information of the outgoing mail has been received from the client apparatus 202 (step S2203).

  Here, when the mail information of the transmission mail is not received (step S2203: No), the display control apparatus 201 proceeds to step S2210. On the other hand, when the mail information of the outgoing mail is received (step S2203: Yes), the display control apparatus 201 registers the received mail information in the mail DB 280 in association with the message ID (step S2204).

  It should be noted that the mail information of the outgoing mail is registered in the sender (login user) transmission box and the receiver (destination) reception box of the mail DB 280, respectively.

  Next, the display control apparatus 201 refers to the shared user DB 230 and determines whether or not the destination of the outgoing mail is a shared mail box (step S2205). Here, when it is not a shared mailbox (step S2205: No), the display control apparatus 201 transfers to step S2210.

  On the other hand, if it is a shared mailbox (step S2205: Yes), the display control apparatus 201 refers to the person-in-charge DB 240 and identifies the person in charge corresponding to the source address (person in charge domain / mail address) of the outgoing mail. (Step S2206). Then, the display control apparatus 201 registers the subfolder name in the mail DB 280 in association with the message ID of the received mail (step S2207).

  Next, the display control apparatus 201 refers to the responsible user DB 250 and identifies the responsible user corresponding to the transmission source address (responsible domain / mail address) of the outgoing mail (step S2208). Then, the display control apparatus 201 registers the identified responsible user in the response status DB 260 as an unopened person in association with the shared mailbox and the message ID of the transmitted mail (step S2209).

  Note that the message ID of the outgoing mail is generated together with the header in response to the reception of the mail information in step S2202, for example.

  Next, the display control apparatus 201 determines whether or not a mail list display request has been received from the client apparatus 202 (step S2210). If a mail list display request has been received (step S2210: YES), the display control apparatus 201 returns to step S2201.

  On the other hand, if a mail list display request has not been received (step S2210: NO), the display control apparatus 201 determines whether a logout request has been received from the client apparatus 202 (step S2211). If the logout request has not been received (step S2211: NO), the display control apparatus 201 returns to step S2203.

  On the other hand, when a logout request is received (step S2211: Yes), the display control apparatus 201 ends a series of processes according to this flowchart. As a result, the mail list display screen can be displayed on the display 405 of the client device 202. In addition, a mail display screen can be displayed on the display 405 of the client device 202.

<Mail list display screen generation processing procedure>
Next, a specific processing procedure of the mail list display screen generation process in step S2201 shown in FIG. 22 will be described.

  23 and 24 are flowcharts showing an example of a specific processing procedure of the mail list display screen generation process. In the flowchart of FIG. 23, first, the display control apparatus 201 acquires the mail information of the received mail corresponding to the user ID of the login user (or the login user's shared mailbox) from the mail DB 280 (step S2301).

  Then, the display control apparatus 201 generates screen information of a mail list display screen based on the acquired mail information (step S2302). Next, the display control apparatus 201 acquires a shared mailbox and a responsible domain / email address corresponding to the user ID (responsible user) of the login user from the responsible user DB 250 (step S2303).

  Then, the display control apparatus 201 acquires, from the mail DB 280, the mail information of the received mail in which the acquired shared mailbox is set as the user ID and the acquired responsible domain / mail address is included in the sender ID. (Step S2304).

  Next, the display control apparatus 201 acquires, from the response status DB 260, a record in which the return message ID is empty among the records in which the shared mailbox is set as the user ID (step S2305). The display control apparatus 201 determines whether a record with an empty reply message ID has been acquired (step S2306).

  If no record is acquired (step S2306: NO), the display control apparatus 201 proceeds to step S2401 shown in FIG. On the other hand, when the record is acquired (step S2306: Yes), the display control apparatus 201 determines whether the user ID of the login user is set for the opened or unopened person of the acquired record (step S2306: Yes). S2307).

  Here, when the user ID of the login user is not set (step S2307: No), the display control apparatus 201 proceeds to step S2401 illustrated in FIG. On the other hand, when the user ID of the login user is set (step S2307: Yes), the display control apparatus 201 calculates the difference between the reception date and time and the current date and time of the corresponding record as the elapsed time (step S2308).

  Note that the corresponding record is a record in which the user ID of the login user is set to the opened person or the unopened person among the records acquired in step S2305.

  Next, the display control apparatus 201 acquires the mail information of the received mail corresponding to the message ID of the corresponding record from the mail DB 280 (step S2309). Then, the display control apparatus 201 generates unsupported mail information based on the acquired mail information of the received mail and the calculated elapsed time (step S2310).

  Specifically, for example, the display control apparatus 201 sets the sender ID of the mail information of the received mail, the subject is “sender”, “subject”, the unopened person of the corresponding record is “in charge”, and the corresponding record is opened. The user is “opened”, and unsupported mail information is generated in which the calculated elapsed time is “elapsed time”.

  Then, the display control apparatus 201 inserts the generated unsupported mail information into the screen information on the mail list display screen (step S2311), and proceeds to step S2401 shown in FIG.

  In steps S2303 to S2310, the received mail that is not supported and the login user is in charge of the received mail existing in the shared mailbox is identified, unsupported mail information is generated, and the mail list is displayed. Although it is displayed on the screen, as a display method when unsupported mail information is specified, an unsupported folder is generated for each shared mailbox, and only those unsupported mails can be referred from the unsupported folder It may be allowed.

  In the flowchart of FIG. 24, the display control apparatus 201 acquires a record in which the user ID of the login user is set as the user ID from the proxy notification DB 270 (step S2401). The display control apparatus 201 determines whether a record in which the user ID of the login user is set has been acquired (step S2402).

  Here, when a record is not acquired (step S2402: No), the display control apparatus 201 transfers to step S2406. On the other hand, when a record is acquired (step S2402: Yes), the display control apparatus 201 generates proxy notification list information based on the acquired record (step S2403).

  Specifically, for example, the display control apparatus 201 acquires the mail information of the received mail corresponding to the proxy message ID of the acquired record from the mail DB 280. Next, the display control apparatus 201 refers to the person in charge DB 240 and identifies the person in charge corresponding to the sender ID of the acquired mail information as the sender of the proxy mail. Further, the display control apparatus 201 specifies the subject of the acquired mail information as the subject of the proxy mail. Further, the display control device 201 refers to the personnel DB 220 and identifies the name corresponding to the agent ID of the acquired record as the name of the agent. Then, the display control apparatus 201 generates proxy notification list information including the specified proxy mail sender, subject, and the name of the proxy.

  Then, the display control apparatus 201 inserts the generated proxy notification list information into the screen information on the mail list display screen (step S2404). Next, the display control apparatus 201 deletes the record acquired in step S2401 from the proxy notification DB 270 (step S2405).

  The display control apparatus 201 transmits the screen information of the mail list display screen to the client apparatus 202 (step S2406), and returns to the step that called the mail list display screen generation process. As a result, the mail list display screen in which the incompatible mail information and / or the proxy notification list information is inserted can be displayed on the display 405 of the client device 202.

<Mail display screen generation processing procedure>
Next, a specific processing procedure of the mail display screen generation processing in step S2202 shown in FIG. 22 will be described.

  25 and 26 are flowcharts showing an example of a specific processing procedure of the mail display screen generation process. In the flowchart of FIG. 25, first, the display control apparatus 201 determines whether or not a mail browsing request has been received from the client apparatus 202 (step S2501). Here, the display control apparatus 201 waits to receive a mail browsing request (step S2501: No).

  When the mail browsing request is received (step S2501: Yes), the display control apparatus 201 acquires the mail information of the received mail corresponding to the message ID of the selected mail included in the mail browsing request from the mail DB 280 (step S2502). . Then, the display control apparatus 201 generates screen information of a mail display screen based on the acquired mail information (step S2503).

  Next, the display control apparatus 201 determines whether the selected mail is a received mail in the shared mailbox (step S2504). If the received mail is not the received mail in the shared mailbox (step S2504: No), the display control apparatus 201 transmits the screen information of the mail display screen to the client apparatus 202 (step S2505), and performs mail display screen generation processing. Return to the calling step.

  On the other hand, in the case of the received mail in the shared mailbox (step S2504: Yes), the display control apparatus 201 updates the response status DB 260 (step S2506). Specifically, the display control apparatus 201 deletes the user ID of the login user from the unopened person corresponding to the message ID of the selected mail in the correspondence status DB 260, and sets the user ID of the login user as the opened person.

  Next, the display control apparatus 201 determines whether or not a reply message ID corresponding to the message ID of the selected mail is set (step S2507). Here, when the reply message ID is set (step S2507: Yes), the display control apparatus 201 proceeds to step S2505.

  On the other hand, when the reply message ID is not set (step S2507: No), the display control apparatus 201 specifies the responsible user corresponding to the transmission source address (responsible domain / mail address) of the selected mail from the responsible user DB 250. The main user in charge is acquired (step S2508).

  The display control apparatus 201 determines whether or not the login user is a main charge user (step S2509). If the user is not the main responsible user (step S2509: No), the display control apparatus 201 executes a proxy notification process (step S2510) and returns to the step that called the mail display screen generation process. A specific processing procedure of the proxy notification process will be described later with reference to FIG.

  On the other hand, if the user is the main person in charge (step S2509: Yes), the display control apparatus 201 proceeds to step S2601 shown in FIG.

  In the flowchart of FIG. 26, first, the display control apparatus 201 executes member work status generation processing (step S2601). A specific processing procedure of the member work status generation processing will be described later with reference to FIG.

  Next, the display control device 201 inserts the support button information into the screen information on the mail display screen (step S2602), and transmits the screen information on the mail display screen to the client device 202 (step S2603). Then, the display control apparatus 201 determines whether or not a button corresponding to or not corresponding to the correspondence is pressed (step S2604).

  Here, when a button corresponding to or not corresponding is pressed (step S2604: Yes), the display control apparatus 201 determines whether or not a button corresponding to the corresponding schedule is pressed (step S2605). When a button indicating that correspondence is not possible is pressed (step S2605: No), the display control apparatus 201 determines whether the user ID of the login user is set as the correspondence ID corresponding to the message ID of the selected mail in the correspondence status DB 260. Is determined (step S2606).

  Here, when the user ID of the login user is not set in the corresponding person ID (step S2606: No), the display control apparatus 201 returns to the step that called the mail display screen generation process.

  On the other hand, when the user ID of the logged-in user is set as the corresponding person ID (step S2606: Yes), the display control apparatus 201 updates the corresponding state DB 260 (step S2607) and calls the mail display screen generation process. Return to the previous step. More specifically, the display control apparatus 201 sets the correspondence status corresponding to the message ID of the selected mail in the correspondence status DB 260 to “unavailable”, and sets the corresponding person ID empty.

  In step S2605, if the button scheduled to be handled is pressed (step S2605: Yes), the display control apparatus 201 updates the handling status DB 260 (step S2608) and returns to the step that called the mail display screen generation process. Return. Specifically, the display control apparatus 201 sets a response schedule for the response status corresponding to the message ID of the selected mail in the response status DB 260, and sets the user ID of the login user as the response ID.

  Also, in step S2604, if neither button that is scheduled to be handled or no button is pressed (step S2604: No), the display control apparatus 201 determines whether a reply button has been pressed (step S2609). If the reply button has not been pressed (step S2609: NO), the display control apparatus 201 returns to step S2604.

  On the other hand, when the reply button is pressed (step S2609: Yes), the display control apparatus 201 executes a reply mail generation process (step S2610), and returns to the step that called the mail display screen generation process. A specific processing procedure of the reply mail generation processing will be described later with reference to FIG.

  As a result, a different mail display screen can be displayed on the display 405 of the client device 202 depending on whether the logged-in user is a primary charge or a secondary charge.

<Reply mail generation processing procedure>
Next, a specific processing procedure of the reply mail generation processing in step S2610 shown in FIG. 26 will be described.

  FIG. 27 is a flowchart illustrating an example of a specific processing procedure of the reply mail generation process. In the flowchart of FIG. 27, first, the display control apparatus 201 generates screen information of a reply message screen (step S2701), and transmits the screen information of the reply message screen to the client apparatus 202 (step S2702).

  Then, the display control apparatus 201 determines whether or not the mail information of the reply mail has been received from the client apparatus 202 (step S2703). Here, the display control apparatus 201 waits to receive the mail information of the reply mail (step S2703: No).

  When the mail information of the reply mail is received (step S2703: Yes), the display control apparatus 201 registers the mail information of the reply mail in the inbox corresponding to the reply mail destination in the mail DB 280 (step S2704). Next, the display control apparatus 201 registers the mail information of the reply mail in the transmission box of the shared mail box corresponding to the reply mail transmission source in the mail DB 280 (step S2705).

  Then, the display control apparatus 201 updates the response status DB 260 (step S2706), and returns to the step that called the reply mail generation process. Specifically, the display control apparatus 201 sets the message ID of the reply mail to the reply message ID corresponding to the message ID of the selected mail in the correspondence status DB 260. Thereby, the stored content of the response status DB 260 can be updated in response to the reception of the mail information of the reply mail.

<Proxy notification processing procedure>
Next, a specific processing procedure of the proxy notification process in step S2510 shown in FIG. 25 will be described.

  FIG. 28 is a flowchart illustrating an example of a specific processing procedure of proxy notification processing. In the flowchart of FIG. 28, first, the display control apparatus 201 executes member work status generation processing (step S2801). A specific processing procedure of the member work status generation processing will be described later with reference to FIG.

  Next, the display control apparatus 201 acquires a response status corresponding to the message ID of the selected mail from the response status DB 260 (step S2802). The display control apparatus 201 determines whether or not the acquired response status is not compatible (step S2803). If the response status is scheduled to be supported (step S2803: NO), the display control apparatus 201 proceeds to step S2805.

  On the other hand, if the response status is not available (step S2803: YES), the display control apparatus 201 inserts the proxy request message information into the screen information of the mail display screen (step S2804). Next, the display control apparatus 201 inserts proxy notification button information into the screen information of the mail display screen (step S2805).

  Then, the display control apparatus 201 transmits screen information on the mail display screen to the client apparatus 202 (step S2806). Next, the display control apparatus 201 determines whether or not the proxy notification button has been pressed (step S2807).

  Here, when the proxy notification button is pressed (step S2807: YES), the display control apparatus 201 updates the response status DB 260 (step S2808). Specifically, the display control apparatus 201 sets “correspondence plan” as the response status corresponding to the message ID of the selected mail in the response status DB 260 and sets “user ID of the login user” as the response ID.

  Next, the display control apparatus 201 updates the proxy notification DB 270 (step S2809), and returns to the step that called the proxy notification process. Specifically, the display control apparatus 201 sets “main responsible user” as the user ID of the proxy notification DB 270, sets “login user ID” as the proxy ID, and sets the proxy message ID as the proxy message ID. “Message ID of selected mail” is set.

  If the proxy notification button is not pressed in step S2807 (step S2807: No), the display control apparatus 201 determines whether the reply button is pressed (step S2810). If the reply button has not been pressed (step S2810: NO), the display control apparatus 201 returns to step S2807.

  On the other hand, when the reply button is pressed (step S2810: YES), the display control apparatus 201 proceeds to step S2610 shown in FIG. Thereby, when the login user is a sub-charge, the mail display screen in which the proxy notification button information is inserted can be displayed on the display 405 of the client device 202.

<Member work status generation processing procedure>
Next, a specific processing procedure of the member work status generation processing in step S2601 shown in FIG. 26 and step S2801 shown in FIG. 28 will be described.

  FIG. 29 is a flowchart illustrating an example of a specific processing procedure of member work status generation processing. In the flowchart of FIG. 29, first, the display control apparatus 201 generates a member work status area on the mail display screen (step S2901).

  Next, the display control apparatus 201 refers to the responsible user DB 250 and acquires the responsible user corresponding to the transmission source address (responsible domain / mail address) of the selected mail (step S2902). The display control apparatus 201 selects an unselected responsible user from the acquired responsible users (step S2903).

  Next, the display control apparatus 201 refers to the responsible user DB 250 and determines whether or not the selected responsible user is the main responsible user (step S2904). Here, in the case of a user in charge of main charge (step S2904: Yes), the display control apparatus 201 refers to the personnel database 220 and inserts the name (main charge) of the user in charge in the member work status area (step S2905). ), The process proceeds to step S2907.

  On the other hand, if it is not the main responsible user (step S2904: No), the display control apparatus 201 refers to the personnel DB 220 and inserts the name of the responsible user in the member work situation area (step S2906). Then, the display control apparatus 201 refers to the response status DB 260 and determines whether or not the selected responsible user is set for the opener corresponding to the message ID of the selected mail (step S2907).

  If the responsible user is set (step S2907: YES), the display control apparatus 201 inserts opened in the opened status of the responsible user in the member work status area (step S2908), and proceeds to step S2910. To do. On the other hand, when the responsible user is not set (step S2907: NO), the display control apparatus 201 inserts unopened into the opening status of the responsible user in the member work status area (step S2909).

  Next, the display control apparatus 201 acquires a responder ID corresponding to the message ID of the selected mail from the response status DB 260 (step S2910). Then, the display control apparatus 201 determines whether or not the acquired responder ID is the same as the responsible user (step S2911).

  If it is the same as the responsible user (step S2911: Yes), the display control apparatus 201 inserts a corresponding schedule into the corresponding status of the responsible user in the member work status area (step S2912), and proceeds to step S2914. On the other hand, if it is different from the responsible user (step S2911: No), the display control apparatus 201 inserts a hyphen (-) in the handling status of the responsible user in the member work status area (step S2913).

  Then, the display control apparatus 201 refers to the response status DB 260 and specifies the number of records in which the corresponding user ID of the corresponding shared mailbox is the responsible user and the reply message ID is empty (step S2914). Next, the display control apparatus 201 inserts the specified number of records into the number of in-process messages of the user in charge in the member work status area (step S2915).

  The display control apparatus 201 determines whether there is an unselected responsible user that has not been selected from the responsible users acquired in step S2902 (step S2916). If there is an unselected user in charge (step S2916: Yes), the display control apparatus 201 returns to step S2903.

  On the other hand, when there is no unselected user in charge (step S2916: No), the display control apparatus 201 returns to the step that called the member work situation generation process. As a result, a mail display screen in which status information indicating the state of each user (main user and sub user in charge) in the shared member is inserted in the member work status area can be displayed on the display 405 of the client device 202. it can.

(Mail reception processing procedure of display control apparatus 201)
Next, a mail reception process procedure of the display control apparatus 201 will be described. The mail reception process is a process when mail information is received from outside the mail system 200.

  FIG. 30 is a flowchart illustrating an example of a mail reception process procedure of the display control apparatus 201. In the flowchart of FIG. 30, first, the display control apparatus 201 determines whether or not mail information has been received from outside the system (step S3001). Here, the display control apparatus 201 waits to receive mail information from outside the system (step S3001: No).

  When mail information is received from outside the system (step S3001: Yes), the display control apparatus 201 registers the mail information in the destination inbox of the mail DB 280 (step S3002). The display control apparatus 201 determines whether the destination is a shared mailbox (step S3003).

  If the destination is not a shared mailbox (step S3003: No), the display control apparatus 201 ends the series of processes according to this flowchart. On the other hand, when the destination is a shared mailbox (step S3003: Yes), the display control apparatus 201 refers to the person-in-charge DB 240, and the person in charge corresponding to the source address of the outgoing mail (person in charge domain / mail address). Is identified (step S3004).

  Then, the display control apparatus 201 registers the subfolder name in the mail DB 280 in association with the message ID of the received mail (step S3005). Next, the display control apparatus 201 acquires the responsible user corresponding to the transmission source address (responsible domain / mail address) from the responsible user DB 250 (step S3006).

  Then, the display control apparatus 201 updates the correspondence status DB 260 (step S3007), and ends the series of processes according to this flowchart. Specifically, the display control apparatus 201 sets the message ID and the reception date and time of the received mail information in the message ID and the reception date and time corresponding to the shared mailbox in the correspondence status DB 260, and acquires the assigned charge to the unopened person Set up users.

  As a result, the stored contents of the response status DB 260 can be updated in response to receiving mail information from outside the mail system 200.

  As described above, according to the display control apparatus 201 according to the second embodiment, the contents of the received mail, the status information indicating the state of each user in the shared member, and the proxy notification button are displayed on the display 405 of the client apparatus 202. Can be displayed. As a result, the logged-in user (secondary charge) can determine whether or not to declare an unsupported received mail as a correspondent after grasping the work status of each user in the shared member. it can.

  Further, according to the operation of the proxy notification button, the display control apparatus 201 can switch the status information of the unsupported received mail to the corresponding status information by the login user. As a result, it is possible to smoothly change the person who corresponds to the unsupported mail from the person in charge from the user in charge of the main charge to the user in charge of the sub charge.

  Further, according to the display control apparatus 201, when displaying a list of received mails belonging to a selected folder among a plurality of folders, the login user is mainly responsible for received mails received from a preset transmission source. If the correspondence status is unsupported, even if it does not belong to the selected folder, it can be displayed together with the list of received mails belonging to the selected folder. In addition, as a display method, a folder in which only those received mails can be viewed may be generated and displayed. Thereby, it is possible to effectively notify the user of the presence of an unsupported received mail received from a preset person in charge.

  Moreover, according to the display control apparatus 201, when the person corresponding to the received mail cannot respond, the proxy request message for the received mail can be displayed in accordance with the display of the proxy notification button. As a result, the logged-in user (secondary charge) understands that unacknowledged incoming mail is being delegated to the secondary charge user because it is difficult for the primary charge user to handle it. Can do.

  Further, according to the display control apparatus 201, when the person corresponding to the received mail is a login user, the status information indicating the status of each user in the shared member and the correspondence availability button are displayed on the client apparatus 202 together with the contents of the received mail. It can be displayed on the display 405. Thereby, the login user (main charge) can determine whether or not to cope with an unsupported received mail after grasping the work status of each user in the shared member.

  The display control method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. The display control program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The display control program may be distributed via a network such as the Internet.

  The following additional notes are disclosed with respect to the embodiment described above.

(Supplementary note 1)
Retrieve received mail from the storage unit that stores received mail shared by multiple users,
It is possible to declare the content of the received mail, the status indicating the status of the corresponding person of the received mail, and the declaration as the corresponding person for the received mail on the terminal device of any of the plurality of users Display the item and
In response to an operation on the displayed item, the status of the received mail is switched to a corresponding status by the user or the terminal device.
A display control program for executing processing.

(Appendix 2)
When displaying a list of received mails belonging to a selected folder among a plurality of folders storing received mails stored in a storage unit storing received mails shared by a plurality of users on a terminal device in advance. For received mail received from the set sender, even if it does not belong to the selected folder, it is displayed in accordance with the display of the list of received mail belonging to the selected folder.
A display control program for executing processing.

(Supplementary Note 3) The process of displaying the item is as follows:
The display control program according to appendix 1, wherein the item is displayed when the corresponding person of the received mail is another user different from the user among the plurality of users.

(Supplementary Note 4) The process of displaying the item is as follows:
4. The display control program according to appendix 3, wherein a message indicating a response request for the received mail is displayed in accordance with the display of the item when the person corresponding to the received mail is not compatible.

(Supplementary Note 5) The process of displaying the item is as follows:
The display control program according to appendix 3 or 4, wherein a person corresponding to the received mail displays the number of received mails scheduled to be handled in accordance with the display of the item.

(Supplementary Note 6) The process of displaying the item is as follows:
The display control program according to appendix 5, wherein each user included in the plurality of users displays the number of received mails scheduled to be handled in accordance with the display of the item.

(Appendix 7)
When the person corresponding to the received mail is the user, the contents of the received mail acquired, the status indicating the status of the person corresponding to the received mail, and an item for selecting whether or not the received mail can be handled are displayed. ,
In response to an operation of selecting any one of the displayed selectable items, the status indicating the state of the corresponding person of the received mail is updated.
The display control program according to any one of supplementary notes 3 to 6, characterized in that a process is executed.

(Supplementary note 8)
Regarding a received mail received from a preset transmission source when displaying a list of received mail belonging to a selected folder among a plurality of folders for classifying received mail stored in the storage unit on the terminal device Is displayed in accordance with the display of the list of received mails belonging to the selected folder even if it does not belong to the selected folder.
The display control program according to any one of appendices 1 to 7, wherein the display control program executes processing.

(Supplementary note 9)
Retrieve received mail from the storage unit that stores received mail shared by multiple users,
It is possible to declare the content of the received mail, the status indicating the status of the corresponding person of the received mail, and the declaration as the corresponding person for the received mail on the terminal device of any of the plurality of users Display the item and
In response to an operation on the displayed item, the status of the received mail is switched to a corresponding status by the user or the terminal device.
A display control method characterized by executing processing.

(Supplementary note 10)
When displaying a list of received mails belonging to a selected folder among a plurality of folders storing received mails stored in a storage unit storing received mails shared by a plurality of users on a terminal device in advance. For received mail received from the set sender, even if it does not belong to the selected folder, it is displayed in accordance with the display of the list of received mail belonging to the selected folder.
A display control method characterized by executing processing.

(Supplementary Note 11) A storage unit for storing received mail shared by a plurality of users;
The received mail is acquired from the storage unit, and the content of the acquired received mail, the status indicating the status of the corresponding person of the received mail, and the received information are received on the terminal device of any one of the plurality of users. A control unit that displays an item that can be declared as a responder for mail, and switches the status of the received mail to a corresponding status by the user or the terminal device according to an operation on the displayed item When,
A display control device comprising:

(Supplementary Note 12) A storage unit that stores received mail shared by a plurality of users;
Regarding a received mail received from a preset transmission source when displaying a list of received mails belonging to the selected folder among a plurality of folders storing the received mail stored in the storage unit. A control unit for displaying in accordance with the display of a list of received mails belonging to the selected folder even if it does not belong to the selected folder;
A display control device comprising:

(Supplementary note 13)
Retrieve received mail from the storage unit that stores received mail shared by multiple users,
It is possible to declare the content of the received mail, the status indicating the status of the corresponding person of the received mail, and the declaration as the corresponding person for the received mail on the terminal device of any of the plurality of users Display the item and
In response to an operation on the displayed item, the status of the received mail is switched to a corresponding status by the user or the terminal device.
A computer-readable recording medium on which a display control program for executing processing is recorded.

(Supplementary note 14)
When displaying a list of received mails belonging to a selected folder among a plurality of folders storing received mails stored in a storage unit storing received mails shared by a plurality of users on a terminal device in advance. For received mail received from the set sender, even if it does not belong to the selected folder, it is displayed in accordance with the display of the list of received mail belonging to the selected folder.
A computer-readable recording medium on which a display control program for executing processing is recorded.

101, 201 Display control device 102 Terminal device 200 Mail system 202 Client device 220 Personnel DB
230 Shared user DB
240 Contact DB
250 User DB
260 Status DB
270 Proxy Notification DB
280 Mail DB
1201 Reception unit 1202 Generation unit 1203 Transmission unit 1204 Update unit

Claims (8)

On the computer,
Retrieve received mail from the storage unit that stores received mail shared by multiple users,
Among the plurality of users, in the terminal device of a user other than the corresponding person corresponding to the received mail registered in advance , the content of the received mail acquired , information indicating the corresponding person, and the received mail Display the response status of the responder, and display an item that allows the received mail to be declared as a corresponding responder on behalf of the responder ,
In response to an operation on the displayed item, the status of the received mail is switched to a corresponding status by the user or the terminal device.
A display control program for executing processing.   The process of displaying the item is:
  The display control program according to claim 1, wherein the item is displayed when a corresponding person of the received mail is another user different from the user among the plurality of users.   The process of displaying the item is:
  3. The display control program according to claim 2, wherein, when a person corresponding to the received mail cannot respond, a message indicating a request for handling the received mail is displayed in accordance with the display of the item.   The process of displaying the item is:
  The display control program according to claim 2 or 3, wherein the person corresponding to the received mail displays the number of received mails scheduled to be handled in accordance with the display of the item.   The process of displaying the item is:
  5. The display control program according to claim 4, wherein each user included in the plurality of users displays the number of received mails scheduled to be handled in accordance with the display of the item.   In the computer,
  On the terminal device of the received mail responder, the contents of the acquired received mail, the status indicating the status of the received mail responder, and an item that can be selected to accept or reject the received mail are displayed.
  In response to an operation of selecting any one of the displayed selectable items, the status indicating the state of the corresponding person of the received mail is updated.
  6. The display control program according to claim 2, wherein the display control program executes processing.   Computer
  Retrieve received mail from the storage unit that stores received mail shared by multiple users,
  Among the plurality of users, in the terminal device of a user other than the corresponding person corresponding to the received mail registered in advance, the content of the received mail acquired, information indicating the corresponding person, and the received mail Display the response status of the responder, and display an item that allows the received mail to be declared as a corresponding responder on behalf of the responder,
  In response to an operation on the displayed item, the status of the received mail is switched to a corresponding status by the user or the terminal device.
  A display control method characterized by executing processing.   A storage unit for storing received mail shared by a plurality of users;
  The received mail is acquired from the storage unit, and the content of the received mail acquired in the terminal device of the user other than the corresponding person corresponding to the received mail registered in advance among the plurality of users, and the correspondence The information indicating the person and the response status of the corresponding person of the received mail are displayed, and the item that enables the declaration as the corresponding person on behalf of the corresponding person on the received mail is displayed and displayed. A control unit that switches the status of the received mail to a corresponding status by the user or the terminal device in accordance with an operation on an item;
  A display control device comprising:

Images