JP6292575B2 - Toll collection system, toll collection method, and program - Google Patents

Description

  The present invention relates to a fee collection system, a fee collection method, and a program.

  For example, in a toll collection system in ITS (Intelligent Transport Systems), a magnetic card system using a magnetic card pass ticket and an ETC (registered trademark, Electoronics Toll Collection system) card system are adopted. The magnetic card type fee collection system is a system used for fee collection of a vehicle not equipped with an in-vehicle device. In this magnetic card system, a toll is calculated at the exit based on information read from a toll ticket issued at the entrance (see, for example, Patent Document 1). In Patent Document 1, for such an uncommon case such as discount processing for a predetermined target vehicle, free traffic for a police car, etc., a tollant who was waiting in the toll booth office traveled to the vehicle, Direct correspondence is described. In such a case, the toll collector must perform operations such as opening and closing the gate of the circuit breaker and executing individual toll collection.

JP 2003-203254 A JP 2011-118683 A

  However, if the receiver is not accustomed to each individual processing, the work is troublesome, and there is a possibility of causing a problem of waiting for the driver at the exit toll gate and a traffic jam.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide a fee collection system, a fee collection method, and a program that can support the operation of the recipient.

In order to solve the above problem, an aspect of a fee collection system according to the present invention includes a head-mounted display worn by a recipient, and a fee collector that performs a fee collection process in response to an operation from the recipient. In the toll collection system, the toll collector includes a transmission unit that transmits an operation state signal indicating an operation state of the toll collector to the head mounted display, and the head mounted display guides the operation of the toll collector. Input when the guidance information is displayed on the display, the receiving unit receiving the operation status signal from the toll collector, the operation status signal, or the display unit. Was an operation predetermined according to the guidance information displayed on the display unit executed based on the operation information indicating the content of the operation performed? Or it determines, when it is determined to have been executed, and a control section for controlling the display unit to display the next operation guidance information for guiding the next operation, a microphone, a. The control unit obtains the operation information from the sound signal based on a sound signal input from the microphone, and determines in advance to confirm completion of the operation guided by the guidance information displayed on the display unit. When the sound phrase is included in the sound signal, it is determined that an operation predetermined according to the guidance information displayed on the display unit has been executed. The predetermined phrase is a confirmation slogan to be uttered for confirmation of completion of work related to the opening and closing of the traveling lane, or a confirmation slogan to be uttered for safety confirmation when going to the traveling lane.

  Further, according to one aspect of the present invention, in the fee collection system described above, the head mounted display further includes a camera, and the control unit is provided with the fee collection device based on image data from the camera. The vehicle number of the vehicle entering the traveling lane is acquired, and the acquired vehicle number is displayed on the display unit.

  Further, according to one aspect of the present invention, the fee collection system described above further includes a monitoring panel connected to the fee collection device via a network, and the control unit responds to information received from the monitoring panel. The guidance information is displayed on the display unit.

  Further, according to one aspect of the present invention, in the fee collection system described above, the control unit displays the next operation guide information in accordance with a predetermined operation flow for performing fee collection processing, and is a discount target. When a fee collection process with a discount amount for a person is requested, the next operation guide information is displayed according to a predetermined operation flow in order to perform the fee collection process with the discount amount.

In order to solve the above-described problem, one aspect of the fee collection method according to the present invention is that a fee receiver transmits an operation state signal indicating an operation state of the fee receiver to a head mounted display, and the head mounted display The guidance information for guiding the operation of the receiver is displayed on the display unit, the operation state signal is received from the toll collector, and the guidance information is displayed on the operation state signal or the display unit. It is determined whether or not a predetermined operation is performed according to the guidance information displayed on the display unit based on the operation information indicating the operation content input when If, displays the following operation guidance information for guiding the next operation based on the sound signal input from a microphone provided in the head-mounted display, the operation from the sound signal When a predetermined phrase for confirming completion of an operation guided by the guidance information displayed on the display unit is acquired in the sound signal, the information displayed on the display unit is displayed. It is determined that a predetermined operation has been executed according to the guidance information. The predetermined phrase is a confirmation slogan to be uttered for confirmation of completion of work related to the opening and closing of the traveling lane, or a confirmation slogan to be uttered for safety confirmation when going to the traveling lane.

In order to solve the above problem, an aspect of the program according to the present invention is directed to a computer of a head mounted display, display means for displaying guidance information for guiding the operation of the receiver, and an operation from the receiver. Input when the guidance information is displayed on the receiving means for receiving the operating status signal indicating the operating status of the toll collector from the toll collector, the operating status signal, or the display unit. Based on the operation information indicating the operation content, it is determined whether or not a predetermined operation has been executed according to the guidance information displayed on the display unit. It is a program for functioning as control means for controlling the display means so as to display next operation guidance information for guidance. The control means further obtains the operation information from the sound signal based on a sound signal input from a microphone provided in the head mounted display, and performs an operation guided by the guidance information displayed on the display unit. When a predetermined phrase for confirming completion is included in the sound signal, it is determined that a predetermined operation is performed according to the guidance information displayed on the display unit. The predetermined phrase is a confirmation slogan to be uttered for confirmation of completion of work related to the opening and closing of the traveling lane, or a confirmation slogan to be uttered for safety confirmation when going to the traveling lane.

  According to the present invention, it is possible to support the work of the receipt person.

It is the schematic which shows an example of the fee collection system which concerns on one Embodiment of this invention. It is a block diagram which shows the structural example of the monitoring panel, lane control apparatus, and HMD which concern on one Embodiment of this invention. It is a sequence diagram for demonstrating an example of the start operation | work of the fee collection process which concerns on one Embodiment of this invention. It is a figure which shows an example of the guidance screen which guides the start operation | work of the fee collection process which concerns on one Embodiment of this invention. It is a flowchart for demonstrating an example of the start operation | work of the fee collection process which concerns on one Embodiment of this invention. It is a sequence diagram for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a figure which shows an example of the guidance screen which guides the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a flowchart for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a sequence diagram for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a figure which shows an example of the guidance screen which guides the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a flowchart for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a sequence diagram for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a figure which shows an example of the guidance screen which guides the fee collection processing operation | work which concerns on one Embodiment of this invention. It is a flowchart for demonstrating an example of the fee collection processing operation | work which concerns on one Embodiment of this invention.

(First embodiment)
Hereinafter, an example of a fee collection system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic diagram illustrating an example of a fee collection system according to an embodiment of the present invention.
As shown in FIG. 1, a toll collection system 1 according to an embodiment of the present invention includes a monitoring panel 10, a lane control device (toll collection device) 20, and a head mounted display (hereinafter referred to as HMD) 30.
The monitoring panel 10 and the lane control device 20 are installed at a toll gate on a toll road, for example. The toll booth has a plurality of driving lanes. In FIG. 1, one traveling lane is extracted and illustrated. In the present embodiment, the monitoring panel 10 is provided for each toll gate, and the lane control device 20 is provided for each travel lane. Note that the plurality of travel lanes at the toll booth may be only the travel lane in which the lane control device 20 is provided, and the travel lane that is compatible with an electronic toll collection system (for example, ETC (registered trademark, Electoronics Toll Collection system)). May be included.

As shown in the figure, the toll booth has a toll booth office slightly away from the travel lane. A monitoring panel 10 is installed in the toll office. A plurality of HMDs 30 are prepared in the toll office.
A receipt booth 40 is installed on an island between adjacent lanes. The lane control device 20 is installed in the receiver booth 40. The collection person takes out the HMD 30 from the toll office and moves to the collection booth 40 in the traveling lane to perform the collection process. The receipt processing work by the receiptee means that a toll ticket or an ETC (registered trademark) card (hereinafter referred to as a card) is received from a driver of a vehicle entering the toll booth, and the toll ticket or card is sent to the lane control device 20. Insertion and payment of tolls using banknotes and money received from a driver or a credit card. The island is also provided with a signal lamp 50, a toll booth 40, a toll indicator 60, a signal lamp 70, a start controller 80, a vehicle detector 90, and an entry controller 100 along the traveling direction of the vehicle. . The signal lamp 50, the charge indicator 60, the signal lamp 70, and the start controller 80 are connected to the lane control device 20 via a network, and the operation is controlled by the lane control device 20.

The signal lamp 50 displays a signal indicating that the entry of the vehicle into the toll booth is restricted or permitted. The lane control device 20 displays a red signal that restricts the entry of the next vehicle when the previous vehicle has not left the toll booth. Further, when the previous vehicle leaves the toll gate, the lane control device 20 displays a green signal that permits entry of the next vehicle. The present invention is not limited to this. For example, the lane control device 20 controls the signal lamp 50 so as to display a red signal when the power is turned off via the operation unit 203 or when the change of the receiver is instructed.
The toll indicator 60 displays the toll calculated by the lane control device 20.
The signal light 70 regulates the entry of vehicles that have entered the toll gate from a general road. When the lane control device 20 uses the travel lane as an exit toll gate, the lane control device 20 controls the signal lamp 70 so as to display a red signal that prohibits entry of a vehicle entering as an entrance toll gate.

The start controller 80 includes a blocking bar that restricts or permits the vehicle to exit the toll gate. The lane control device 20 raises the blocking bar when the adjustment of the vehicle is completed. Further, the lane control device 20 lowers the blocking bar when the settlement of the vehicle does not end.
The vehicle detection device 90 detects the passage of the vehicle and transmits the detection result to the lane control device 20. The lane control device 20 determines whether the vehicle has left the toll gate based on the detection result of the vehicle detection device 90. When the lane control device 20 determines that the vehicle has left the toll gate, the lane control device 20 lights the signal light 50 in blue. When the lane control device 20 determines that the vehicle has not left the toll gate, the lane control device 20 turns on the signal light 50 in red.
The approach controller 100 includes an entry bar that regulates or permits entry of a vehicle that passes through the toll gate. The approach bar may be configured to be manually raised and lowered, and the lane control device 20 may control the raising and lowering. In the latter case, the lane control device 20 raises the entry bar when the previous vehicle leaves, and lowers the entry bar while the previous vehicle is being settled.

  Next, with reference to FIG. 2, the structural example of the monitoring panel 10, the lane control apparatus 20, and HMD30 which concern on this embodiment is demonstrated. FIG. 2 is a block diagram illustrating a configuration example of the monitoring panel 10, the lane control device 20, and the HMD 30.

The monitoring panel 10 includes a control unit 101, a communication unit 102, an operation unit 103, a display unit 104, and an interphone 105.
The control unit 101 controls the display unit 104 to display a predetermined image based on information input from the communication unit 102 or the operation unit 103. The control unit 101 generates a command for controlling the operation of the lane control device 20 based on the operation information input from the operation unit 103 and transmits the command to the lane control device 20 via the communication unit 102. In addition, the control unit 101 transmits a sound signal input from the interphone 105 to the HMD 30 via the communication unit 102.
The communication unit 102 is an interface that transmits and receives information between the lane control device 20 and the HMD 30 via a network.
The operation unit 103 includes, for example, a keyboard, a mouse, a touch panel, and operation buttons. The operation unit 103 is operated by, for example, a monitor at a toll office, and outputs operation information indicating the received operation content.
The display unit 104 is a liquid crystal display, for example. The display unit 104 displays an image corresponding to the information received from the lane control device 20.
The interphone 105 outputs the collected sound information to the control unit 101.

The lane control device 20 includes a control unit 201, a communication unit 202, an operation unit 203, a display unit 204, a short-range communication unit 205, and an insertion port 206. In the present embodiment, a part of the lane control device 20 functions as a toll collector. In addition to the function of the toll collector, the lane control device 20 has a function of comprehensively controlling each device at the toll gate, a function of notifying the monitoring panel 10 of information on the driving lane, and the like.
The control unit 201 calculates a toll based on information input from the communication unit 202, the operation unit 203, or the near field communication unit 205, and executes toll collection processing based on the calculated toll. More specifically, the control unit 201 calculates a toll based on information read from a toll ticket or a card. When a fee collection process with a discount amount for a discount target person is requested, the control unit 201 applies a discount fee to the calculated toll and calculates a toll after discount. The control unit 201 executes toll collection processing based on the calculated toll after discount.
The control unit 201 controls the display unit 204 to display a predetermined image based on the input information. Based on the operation information input from the operation unit 203, the control unit 201 generates a command for controlling the operation of the signal lamp 50, the charge indicator 60, the signal lamp 70, the start controller 80, the vehicle detection device 90, and the entry controller 100. Then, the data is transmitted to these devices via the communication unit 202. The control unit 201 transmits an operation state signal indicating the operation state of the lane control device 20 to the HMD 30. For example, the control unit 201 transmits a normal activation signal to the HMD 30 via the short-range communication unit 205 when it is determined that the lane control device 20 is powered on and has normally activated. Although details will be described later, the control unit 201 transmits to the HMD 30 a toll collection processing start signal, a signal lamp blue switching signal, a toll collection completion signal, and the like as operation state signals.

The communication unit 202 is an interface that transmits / receives information to / from the monitoring panel 10 via a network. The communication unit 202 is connected to the signal light 50, the charge indicator 60, the signal light 70, the start controller 80, the vehicle detection device 90, and the entry controller 100 via a network.
The operation unit 203 includes, for example, a keyboard, a mouse, a touch panel, or operation buttons. The operation unit 203 is operated by, for example, a receiver in the receiver booth 40, and outputs operation information indicating the received operation content.
The display unit 204 is a liquid crystal display, for example. The display unit 204 displays information indicating the operation contents of the fee collection processing and an image corresponding to the information received from the monitoring panel 10.
The short-range communication unit 205 is an interface that transmits and receives information to and from the HMD 30 by short-range wireless communication.
The insertion slot 206 is an insertion slot into which a pass ticket, a card, or a key plate is inserted. The insertion slot 206 may include physically separate insertion slots as an insertion slot for inserting a pass, an insertion slot for inserting a card, and an insertion slot for inserting a key plate.

The HMD 30 includes a control unit 301, a short-range communication unit 302, an operation unit 303, a display unit 304, a camera 305, a microphone 306, a storage unit 307, a speaker 308, and a communication unit 309.
The control unit 301 reads out guidance information for guiding the next operation of the receiver from the storage unit 307 according to information input from the short-range communication unit 302, the operation unit 303, the camera 305, or the microphone 306, and displays the display unit. 304 is displayed. For example, the control unit 301 responds to the guidance information displayed on the display unit 304 based on the operation state signal or the operation information indicating the operation content input when the guidance information is displayed on the display unit 304. Based on an operation state signal or operation information for determining whether or not a predetermined operation has been executed, it is determined that a predetermined operation has been executed according to the guidance information displayed on the display unit 304 In this case, the control unit 301 controls the display unit 304 to display the guidance information for the next operation.

In the present embodiment, the control unit 301 determines whether or not an operation predetermined according to the guidance information displayed on the display unit 304 has been executed based on operation information indicating an operation input from the microphone 306. judge. More specifically, the control unit 301 acquires operation information included in the sound signal based on the sound signal input from the microphone 306. The control unit 301 analyzes the sound signal and acquires a predetermined slogan (phrase) as operation information. Based on the acquired operation information, the control unit 301 determines that the motto included in the sound signal corresponds to the guidance information displayed on the display unit 304 (that is, a motto determined in advance to confirm the completion of the operation). ), It is determined that the operation indicated by the guidance information has been executed.
Whether the control unit 301 has performed a predetermined operation according to the guidance information displayed on the display unit 304 based on the operation information indicating the operation content received from the receiver via the operation unit 303. Determine whether or not.

Further, the control unit 301 acquires the vehicle number of the vehicle entering the travel lane in which the lane control device 20 is installed based on the image data from the camera 305. The control part 301 displays the acquired vehicle number on the display part 304 with guidance information.
The control unit 301 operates based on a command received from the monitoring panel 10. For example, the control unit 301 executes fee collection processing based on a command received from the monitoring panel 10. In addition, the control unit 301 reads guidance information corresponding to the information received from the monitoring panel 10 from the storage unit 307 and causes the display unit 304 to display the guidance information.

  Further, the control unit 301 displays guidance information of the next operation in accordance with a predetermined operation flow for performing the fee collection processing, and when the fee collection processing with a discount amount for the discount target is requested, the discount is given. Guidance information on the next operation is displayed in accordance with a predetermined operation flow in order to perform fee collection processing with a monetary amount. For example, when a fee collection process with a discount amount (hereinafter referred to as a disabled person process) is requested for a person with a disability discount, the control unit 301 provides guidance information for performing a charge collection process with a discount amount. It is displayed on the display unit 304.

The short-range communication unit 302 is an interface that transmits and receives information to and from the lane control device 20 by short-range wireless communication.
The operation unit 303 includes, for example, a touch panel or operation buttons. The operation unit 303 is operated by, for example, a receiver wearing the HMD 30, and outputs operation information indicating the received operation content.
The display unit 304 is a liquid crystal display, for example. The display unit 304 displays an image corresponding to the information received from the monitoring board 10.
The camera 305 captures a scene included in the field of view of the receiver wearing the HMD 30 and outputs image data to the control unit 301.
The microphone 306 collects the voice of the receiver wearing the HMD 30 and outputs a sound signal to the control unit 301.
The storage unit 307 stores image data for displaying guidance information on the display unit 304. The storage unit 307 stores a program for causing the control unit 301 to execute processing.
The speaker 308 outputs sound based on the sound signal received from the monitoring panel 10 under the control of the control unit 301. The communication unit 309 is an interface that transmits and receives information to and from the monitoring panel 10 via a network. is there.

Next, an example of the work of starting the fee collection process will be described with reference to FIGS. FIG. 3 is a sequence diagram for explaining an example of the start operation of the fee collection process. FIG. 4 shows an example of a guidance screen for guiding the operation of the to-be-acquired person in the start work of the toll collection process. FIG. 4 shows screens (1) to (6) which are examples of guidance screens including guidance information.
(Step ST1)
The toll collector is at the toll office at first. When the collector moves from the toll booth office to the collector booth, the HMD 30 is turned on via the operation unit 303 of the HMD 30.
(Step ST2)
When the power is turned on, the control unit 301 of the HMD 30 reads the image data of the screen (1) from the storage unit 307 and causes the display unit 304 to display the image data. Thereby, the display unit 304 displays the screen (1). On the screen (1), a guidance message (for example, “Please move to the booth with sufficient attention to the approaching vehicle”) for guiding the receiver to the current operation is displayed. In addition, the screen (1) displays a next processing guidance message (for example, “Please say“ [Next processing] “Vehicle safety confirmation!” ”) To guide the next processing in the current operation guidance. Is done.

(Step ST3)
Next, the toll collector moves from the toll office to the toll booth according to the guidance message on screen (1). When moving to the toll booth, for example, when going to the traveling lane, the toll utters “Vehicle safety confirmation!” According to the next processing guidance message on the screen (1).
(Step ST4)
Based on the sound signal input from the microphone 306, the control unit 301 of the HMD 30 determines whether or not the sound signal includes a voice “Check vehicle safety!”. When the sound signal includes the voice “OK to confirm vehicle safety!”, The control unit 301 reads the image data of the screen (2) for guiding the next operation from the storage unit 307 and displays it on the display unit 304. Let Thereby, the display unit 304 displays the screen (2). On the screen (2), a guidance message (for example, “Please turn on the key of the lane control device”) for guiding the current operation to the receiver is displayed. Further, the screen (2) displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[next processing] lane control device key ON”). At this time, the lane control device 20 controls the signal lamp 50 and the signal lamp 70 to a red signal.

(Step ST5)
Next, the receipt person turns on the power of the lane control device 20 in accordance with the guidance message on the screen (2).
(Step ST6)
The lane control device 20 is powered on via the operation unit 303 by the receiver.
(Step ST7)
When it is determined that the power is turned on and the vehicle is normally activated, the control unit 201 of the lane control device 20 transmits a normal activation signal to the HMD 30 via the short-range communication unit 205.
(Step ST8)
When the control unit 301 of the HMD 30 determines that the normal activation signal has been received via the short-range communication unit 302, the image data of the screen (3) for guiding the next operation is read from the storage unit 307, and the screen (3 ) Is displayed on the display unit 304. Thereby, the display unit 304 displays the screen (3). On the screen (3), a guidance message (for example, “Please insert the receipt key plate”) for guiding the receipt operation at the current time is displayed. The screen (3) displays a next processing guidance message (for example, “[next processing]“ key plate insertion. ”) For guiding the next processing in the current operation guidance.

(Step ST9)
Next, the receipt person inserts the key plate into the insertion slot 206 of the lane control device 20 in accordance with the guidance message on the screen (3).
(Step ST10)
When the lane control device 20 detects that a key plate has been inserted into the insertion slot 206, the lane control device 20 reads information from the inserted key plate. The control unit 201 starts an operation of fee collection processing based on the read information.
(Step ST11)
When the operation of the toll collection process is started, the control unit 201 of the lane control device 20 transmits a toll collection process start signal to the HMD 30 via the short-range communication unit 205.
(Step ST12)
When the control unit 301 of the HMD 30 determines that the toll collection processing start signal has been received via the short-range communication unit 302, the image data of the screen (4) for guiding the next operation is read from the storage unit 307 and displayed. This is displayed on the part 304. Thereby, the display unit 304 displays the screen (4). On the screen (4), a guidance message (for example, “please confirm that the signal light is red and open the lane.”) Is displayed to guide the receiver to the current operation. In addition, the screen (4) displays a next processing guidance message (for example, “Please say“ [Next processing] “Let the lane open!” ”) To guide the next processing in the current operation guidance. The

(Step ST13)
Next, the receipt person raises the entry bar and opens the lane according to the guidance message on the screen (4).
(Step ST14)
After raising the approach bar and opening the lane, the toll utters “OK to open the lane!” According to the next processing guidance message on the screen (4).
(Step ST15)
Based on the sound signal input from the microphone 306, the control unit 301 of the HMD 30 determines whether the sound signal includes a voice “Let's open the lane!”. When the sound signal includes a voice “Let's open lane!”, The control unit 301 reads the image data of the screen (5) for guiding the next operation from the storage unit 307 and causes the display unit 304 to display the image data. . Thereby, the display unit 304 displays the screen (5). On the screen (5), a guidance message for guiding the current operation to the receiver (for example, “Please turn the key of the lane control device to blue.”) Is displayed. Further, the screen (5) displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[Next processing] lane control device key light blue)”.

(Step ST16)
Next, the receipt person performs an operation for changing the signal light 50 to blue on the operation unit 203 of the lane control device 20 in accordance with the guidance message on the screen (5).
(Step ST17)
The lane control device 20 controls the lighting color of the signal lamp 50 to be blue based on the operation information output from the operation unit 203.
(Step ST18)
When the lighting color of the signal lamp 50 is controlled to be blue, the control unit 201 of the lane control device 20 transmits a signal lamp blue switching signal to the HMD 30 via the short-range communication unit 205.
(Step ST19)
When the control unit 301 of the HMD 30 determines that the signal lamp blue switching signal has been received via the short-range communication unit 302, the image data of the screen (6) indicating the next operation is read from the storage unit 307, and the screen (6) is displayed. It is displayed on the display unit 304. Thereby, the display unit 304 displays the screen (6). On the screen (6), a guidance message for guiding the current operation to the receiver (for example, “Please start receiving”) is displayed. The screen (6) displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[Next processing] display disappears when receiving process starts”).

Next, an example of a processing flow of the HMD 30 according to the present embodiment will be described with reference to FIG. FIG. 5 is a flowchart showing an example of the processing flow of the HMD 30 for guiding the start work of the fee collection processing.
(Step ST101)
When the power is turned on, the control unit 301 determines whether a start trigger is input. For example, when the HMD 30 is powered on, the control unit 301 determines that a start trigger has been input. The present invention is not limited to this. For example, if a detection sensor installed at the entrance of the toll booth detects that a person has entered the toll booth, it is determined that a start trigger has been input.
(Step ST102)
When it is determined that the start trigger is input, the control unit 301 reads the image data of the screen (1) for guiding the first operation from the storage unit 307 and causes the display unit 304 to display the image data.

(Step ST103)
Next, the control unit 301 analyzes the sound signal input from the microphone 306 and acquires the content included in the sound signal. Based on the analysis result, the control unit 301 determines whether or not the sound signal includes a predetermined vehicle safety confirmation slogan (for example, “vehicle safety confirmation ok!”).
(Step ST104)
When the control unit 301 determines that the sound signal includes a predetermined vehicle safety confirmation slogan, the image data of the screen (2) for guiding the next operation of the screen (1) from the storage unit 307 is obtained. Read and display on the display unit 304.

(Step ST105)
Next, the control unit 301 determines whether a normal activation signal is received from the lane control device 20 via the short-range communication unit 302.
(Step ST106)
When it is determined that the normal activation signal has been received from the lane control device 20, the control unit 301 reads the image data of the screen (3) for guiding the next operation of the screen (2) from the storage unit 307, and displays the display unit 304. To display.

(Step ST107)
Next, the control unit 301 determines whether a toll collection processing start signal has been received from the lane control device 20 via the short-range communication unit 302.
(Step ST108)
When it is determined that the toll collection processing start signal has been received from the lane control device 20, the control unit 301 reads the image data of the screen (4) for guiding the next operation of the screen (3) from the storage unit 307, and displays it. This is displayed on the part 304.

(Step ST109)
Next, the control unit 301 analyzes the sound signal input from the microphone 306 and acquires the content included in the sound signal. Based on the analysis result, the control unit 301 determines whether or not the sound signal includes a predetermined lane opening confirmation slogan (for example, “lane opening is good!”).
(Step ST110)
When it is determined that the sound signal includes a predetermined lane opening confirmation slogan, the control unit 301 obtains the image data of the screen (5) for guiding the next operation of the screen (4) from the storage unit 307. Read and display on the display unit 304.

(Step ST111)
Next, the control unit 301 determines whether a signal lamp blue switching signal is received from the lane control device 20 via the short-range communication unit 302.
(Step ST112)
When the control unit 301 determines that the signal light blue switching signal has been received from the lane control device 20, the control unit 301 reads the image data of the screen (6) for guiding the next operation of the screen (5) from the storage unit 307, and displays the display unit. 304 is displayed.

Next, an example of fee collection processing work will be described with reference to FIGS. FIG. 6 is a sequence diagram for explaining an example of fee collection processing work. FIG. 7 shows an example of a guidance screen for guiding the next operation of the receipt person in the fee collection processing work. FIG. 7 shows screens (11) to (15) as examples of the guidance screen.
(Step ST21)
The control unit 301 of the HMD 30 acquires a vehicle number based on image data output from the camera 305.
(Step ST22)
When the vehicle number is acquired from the image data from the camera 305, the control unit 301 of the HMD 30 reads the image data of the screen (11) from the storage unit 307 and displays it on the display unit 304. Moreover, the control part 301 of HMD30 displays the image which shows the acquired vehicle number on the predetermined position in a screen (11). Thereby, the display part 304 displays a screen (11) and a vehicle number. On the screen (11), a guidance message (for example, “A vehicle has arrived. Please receive a pass ticket or a card.” For guiding the current operation to the receiver is displayed. ) Displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[next processing] insertion of a pass ticket into the lane control device or card insertion”).

(Step ST23)
Next, the receipt person receives a pass ticket or a card from the driver according to the guidance message on the screen (11).
(Step ST24)
Further, according to the next processing guidance message on the screen (11), the receipt person inserts the received pass ticket or card into the insertion slot 206 of the lane control device 20.
(Step ST25)
The control unit 201 of the lane control device 20 reads information from a pass ticket or a card inserted from the insertion slot 206.

(Step ST26)
The control unit 201 of the lane control device 20 transmits information read from the inserted traffic ticket or card to the HMD 30 via the short-range communication unit 205.
(Step ST27)
When the control unit 301 of the HMD 30 determines that the information read from the pass ticket or the card is received from the lane control device 20, the image data of the screen (12) for guiding the handicap book discount is read from the storage unit 307. The screen (12) is displayed on the display unit 304. Moreover, the control part 301 of HMD30 displays the image which shows the acquired vehicle number on the predetermined position in a screen (12). Thereby, the display part 304 displays a screen (12) and a vehicle number. On the screen (12), a guidance message for instructing the receivers on the disability certificate discount (for example, say "If you have a disability discount report, say" I will perform disability discount "). ) Is displayed. The screen (12) displays a next processing guidance message (for example, “[Next processing]“ Receive the handicapped person ”).

(Step ST28)
When a driver or passenger reports a disability discount, the toll person says “Disable disability discount (certificate slogan)” according to the guidance message on screen (12).
(Step ST29)
Based on the sound signal input from the microphone 306, the control unit 301 of the HMD 30 determines whether the sound signal includes a voice “Perform discount for disabled person (certificate confirmation slogan)”. When the sound signal includes the voice “Perform discount for disabled person (certificate confirmation motto)”, the control unit 301 reads the image data of the screen (13) indicating the next operation from the storage unit 307 and displays it. This is displayed on the part 304. Moreover, the control part 301 of HMD30 displays the image which shows the acquired vehicle number on the predetermined position in a screen (13). Thereby, the display part 304 displays a screen (13) and a vehicle number. On the screen (13), a guidance message (for example, “please check the disability certificate and plate number”) for guiding the current operation to the receiver is displayed. On the screen (13), the next processing guidance message for guiding the next processing in the current operation guidance (for example, "[Next processing] Say" Thank you "when returning the certificate. Please ”) is displayed.

(Step ST30)
Next, the receipt person confirms the handicap book according to the guidance message on the screen (13). At this time, the receipt member confirms whether or not the vehicle number described in the disability certificate matches the vehicle number displayed on the display unit 304. Further, the receipt member confirms whether or not the photograph of the person displayed in the handicapped person's notebook matches the passenger on the vehicle. If the vehicle number matches the description in the disability certificate and the passenger matches the photo, the receiver determines that the vehicle is the vehicle for which the disability discount is applied.
(Step ST31)
When the vehicle is a vehicle subject to the disabled person discount, the receipt person returns the disabled handbook according to the next processing guidance message on the screen (13) and says “Thank you”.
(Step ST32)
Based on the sound signal input from the microphone 306, the control unit 301 of the HMD 30 determines whether the sound signal includes “Thank you” voice. When the sound signal includes a voice “Thank you”, the control unit 301 reads the image data of the screen (14) indicating the next operation from the storage unit 307 and causes the display unit 304 to display the image data. Moreover, the control part 301 of HMD30 displays the image which shows the acquired vehicle number on the predetermined position in a screen (14). Thereby, the display part 304 displays a screen (14) and a vehicle number. On the screen (14), a guidance message for guiding the current operation to the receiver (for example, “Press the handicapped person button to execute handicapped person discount”) is displayed. The screen (14) displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[Next processing] Please perform the disabled person handling processing”).

(Step ST33)
Next, the receipt person presses the disabled button included in the operation unit 203 of the lane control device 20 in accordance with the guidance message on the screen (14).
(Step ST34)
When the handicapped button is pressed, the control unit 201 of the lane control device 20 executes the handicapped person handling process based on the operation information output from the operation unit 203. Specifically, the control unit 201 calculates a toll based on the information read in step ST25. Here, the control unit 201 applies a discount fee for the disabled person to the calculated toll, and calculates a discounted toll. The control unit 201 executes toll collection processing based on the calculated toll after discount.
(Step ST35)
When the execution of the disabled person handling process is completed, the control unit 201 of the lane control device 20 transmits a receipt completion signal to the HMD 30 via the short-range communication unit 205.
(Step ST36)
When the control unit 301 of the HMD 30 determines that the receipt completion signal has been received via the short-range communication unit 302, the control unit 301 reads the image data of the screen (15) indicating the next operation from the storage unit 307 and causes the display unit 304 to display the image data. . Thereby, the display unit 304 displays the screen (154). On the screen (15), a guidance message (for example, “Toll collection has been completed. Thank you very much.”) Is displayed to guide the receiver to the current operation. The screen (15) displays a next processing guidance message for guiding the next processing in the current operation guidance (for example, “[Next processing] Wait until next vehicle comes”).

Next, an example of a processing flow of the HMD 30 according to the present embodiment will be described with reference to FIG. FIG. 8 is a flowchart showing an example of the processing flow of the HMD 30 for guiding the fee collection processing work.
(Step ST201)
The control part 301 determines whether the vehicle number was acquired. For example, the control unit 301 performs image analysis on the image data from the camera 305 and acquires the content included in the image data. When detecting an image corresponding to a predetermined license plate from the image data, the control unit 301 obtains the character information from the image corresponding to the license plate. The control unit 301 acquires a vehicle number from the image data based on the analysis result. In addition, this invention is not restricted to this, You may acquire a vehicle number by image analysis based on the image data from the vehicle camera (not shown) provided in the island.
(Step ST202)
When it is determined that the vehicle number has been acquired, the control unit 301 reads the image data of the screen (11) for guiding the first operation from the storage unit 307 and causes the display unit 304 to display the image data.

(Step ST203)
The control unit 301 determines whether or not information read from the traffic ticket or card inserted into the lane control device 20 has been received from the lane control device 20.
(Step ST204)
When it is determined that the information read from the traffic ticket or the card is received from the lane control device 20, the control unit 301 obtains the image data of the screen (12) for guiding the next operation of the screen (11) from the storage unit 307. Read and display on the display unit 304.

(Step ST205)
Next, the control unit 301 analyzes the sound signal input from the microphone 306 and acquires the content included in the sound signal. Based on the analysis result, the control unit 301 determines whether or not a predetermined certificate confirmation slogan (for example, “Disable for the disabled” is included) is included in the sound signal.
(Step ST206)
When determining that the sound signal includes a predetermined certificate confirmation slogan, the control unit 301 obtains the image data of the screen (13) for guiding the next operation of the screen (12) from the storage unit 307. Read and display on the display unit 304.

(Step ST207)
Next, the control unit 301 analyzes the sound signal input from the microphone 306 and acquires the content included in the sound signal. Based on the analysis result, the control unit 301 determines whether or not a predetermined certificate return slogan (for example, “Thank you”) is included in the sound signal.
(Step ST208)
When the control unit 301 determines that the predetermined certificate return motto is included in the sound signal, the image data of the screen (14) for guiding the next operation of the screen (13) is stored from the storage unit 307. Read and display on the display unit 304.

(Step ST209)
Next, the control unit 301 determines whether or not a receipt completion signal has been received from the lane control device 20 via the short-range communication unit 302.
(Step ST210)
When determining that the receipt completion signal has been received from the lane control device 20, the control unit 301 reads the image data of the screen (15) for guiding the next operation of the screen (14) from the storage unit 307, and displays the display unit 304. To display.

  When determining in step ST205 that the sound signal does not include a predetermined certificate confirmation motto, the control unit 301 proceeds to the process in step ST209.

Next, with reference to FIGS. 9 and 10, an example of work support at the time of machine abnormality will be described. FIG. 9 is a sequence diagram for explaining an example of work support when a machine abnormality occurs. FIG. 10 shows an example of a guidance screen for work support when the machine is abnormal. FIG. 10 shows screens (21) to (23) which are examples of guidance screens including guidance information.
(Step ST51)
It is assumed that an abnormality has occurred in at least one of the lane control device 20, the signal light 50, the toll indicator 60, the signal light 70, the start controller 80, the vehicle detection device 90, and the approach controller 100. When the control unit 201 of the lane control device 20 detects an abnormality, the HMD 30 generates an operation state signal (hereinafter referred to as a machine abnormality occurrence signal) indicating that an abnormality has occurred in the corresponding machine via the short-range communication unit 205. Send to. Further, the control unit 201 of the lane control device 20 causes the display unit 204 to display the detected abnormality content.

(Step ST52)
When it is determined that the machine abnormality occurrence signal has been received via the short-range communication unit 302, the control unit 301 of the HMD 30 reads the image data of the screen (21) for guiding the next operation from the storage unit 307, and displays the screen ( 21) is displayed on the display unit 304. Thereby, the display unit 304 displays the screen (21). On the screen (21), a guidance message (for example, “XX machine error has occurred.” “Please check XX.”) For notifying the receiver of the machine error is displayed. Further, a next processing guidance message (for example, “[Next processing]“ Follow instructions from supervisor ”) is displayed on the screen (21).

(Step ST53)
The receipt person waits for an instruction from the supervisor according to the guidance message on the screen (21). At this time, it is considered that the receipt person enters the receipt booth 40 and sees the abnormality content displayed on the display unit 204 of the lane control device 20. The camera 305 of the HMD 30 captures a display screen displayed on the display unit 204 of the lane control device 20 included in the field of view of the receiver, and generates image data. The control unit 301 of the HMD 30 transmits image data output from the camera 305 to the monitoring panel 10 via the communication unit 309.

(Step ST54)
The monitoring panel 10 receives image data from the HMD 30 via the communication unit 102 and displays the image data on the display unit 104. Based on the image displayed on the display unit 104, the supervisor confirms the status of the machine where the abnormality has occurred from a remote location.
(Step ST55)
The supervisor checks the content of the abnormality from the state of the machine while looking at the image displayed on the display unit 104, and examines an instruction to the receiver.
(Step ST56)
Then, the supervisor turns on the interphone 105 and verbally instructs the receiver. For example, when the signal light 50 is blue, the supervisor changes the color to red, closes the lane, moves to the machine where the abnormality has occurred, and verbally instructs to confirm the content of the abnormality. The monitoring panel 10 transmits the audio signal input from the interphone 105 to the HMD 30 via the communication unit 102.
(Step ST57)
Then, the HMD 30 causes the audio signal received from the monitoring panel 10 to be output from the speaker 308.

(Step ST58)
Next, according to the verbal instruction from the supervisor, the receipt person operates the operation unit 203 of the lane control device 20 to instruct the display of the signal lamp 50 to turn red when the display of the signal lamp 50 is a green signal. .
(Step ST59)
The control unit 201 of the lane control device 20 controls the display of the signal lamp 50 to a red signal according to the operation from the operation unit 203.
(Step ST60)
And the control part 201 of the lane control apparatus 20 transmits the lane closing signal which instruct | indicates operation for closing a lane to HMD30 via the short-distance communication part 205. FIG.
(Step ST61)
When the control unit 301 of the HMD 30 determines that the lane blocking signal has been received via the short-range communication unit 302, the image data of the screen (22) for guiding the next operation is read from the storage unit 307 and displayed on the display unit 304. To display. Thereby, the display unit 304 displays the screen (22). On the screen (22), a guidance message (for example, “please confirm that the signal light is red and block the lane.”) Is displayed to instruct the receivers to close the lane. The screen (22) displays a next processing guidance message (for example, “[Next processing]“ Please say “Good lane blocking!” ”).

(Step ST62)
Next, according to the guidance message on the screen (22), the receipt person manually lowers the entry bar of the entry controller 100 and closes the lane.
(Step ST63)
After the approach bar is lowered and the lane is closed, the toll utters “OK to close the lane!” In accordance with the next processing guidance message on the screen (22).
(Step ST64)
Based on the sound signal input from the microphone 306, the control unit 301 of the HMD 30 determines whether the sound signal includes a voice “Let's close the lane!”. When the sound signal includes a voice “Let's close lane!”, The control unit 301 reads out the image data of the screen (23) for guiding the next operation from the storage unit 307 and causes the display unit 304 to display the image data. . As a result, the display unit 304 displays the screen (23). On the screen (23), a guidance message (for example, “please quit work”) for guiding the current operation to the receiver is displayed. The screen (23) displays a next processing guidance message for guiding the next processing (for example, “[Next processing] Please perform work termination work”).

(Step ST65)
According to the guidance message on the screen (23), the receipt person instructs the end of work through the operation unit 203 of the lane control device 20.
(Step ST66)
The lane control device 20 executes work end processing based on the operation information output from the operation unit 203.
(Step ST67)
On the other hand, the supervisor contacts the maintenance company, tells the lane where the machine where the abnormality occurred is installed, and requests repair of the machine. Here, the supervisor may transmit the image data transmitted from the HMD 30 or the abnormal content of the machine grasped by the supervisor from the monitoring panel 10 to the computer of the maintenance company.

Next, an example of a processing flow of the HMD 30 according to the present embodiment will be described with reference to FIG. FIG. 11 is a flowchart illustrating an example of a processing flow of the HMD 30 for guiding work in case of machine abnormality.
(Step ST301)
The control unit 301 of the HMD 30 determines whether or not a machine abnormality occurrence signal has been received from the lane control device 20.
(Step ST302)
When it is determined that the machine abnormality occurrence signal is received from the lane control device 20, the control unit 301 reads the image data of the screen (21) from the storage unit 307 and causes the display unit 304 to display the image data.

(Step ST303)
Next, the control unit 301 determines whether the display of the signal lamp 50 is a red signal. For example, when receiving a signal lamp red signal indicating that the display of the signal lamp 50 is a red signal from the lane control device 20, the control unit 301 determines that the display of the signal lamp 50 is red.
(Step ST304)
When determining that the display of the signal lamp 50 is red, the control unit 301 reads the image data of the screen (22) from the storage unit 307 and causes the display unit 304 to display the image data.

(Step ST305)
Next, the control unit 301 analyzes the sound signal input from the microphone 306 and acquires the content included in the sound signal. Based on the analysis result, the control unit 301 determines whether or not the sound signal includes a predetermined lane closure confirmation slogan (for example, “lane closure is good!”).
(Step ST306)
When it is determined that the sound signal includes a predetermined lane closure confirmation motto, the control unit 301 reads the image data of the screen (23) from the storage unit 307 and causes the display unit 304 to display the image data.

Next, an example of work support at the time of exchanging consumables will be described with reference to FIGS. FIG. 12 is a sequence diagram for explaining an example of work support at the time of consumable item replacement. FIG. 13 shows an example of a guidance screen for work support when exchanging consumables. FIG. 13 shows a screen (31) and a screen (32) which are examples of a guidance screen including guidance information.
(Step ST71)
For example, in the lane control device 20, it is assumed that there is a shortage of receipt paper as a situation that requires replacement of consumables. When the control unit 201 of the lane control device 20 detects a situation that requires replacement of the consumables, the control unit 201 transmits information indicating the content of the detected situation to the HMD 30 via the short-range communication unit 205. For example, the control unit 201 of the lane control device 20 transmits an operation state signal (hereinafter referred to as a consumable replacement occurrence signal) indicating that a paper shortage of the receipt has occurred to the HMD 30.

(Step ST72)
When the control unit 301 of the HMD 30 determines that the consumables replacement occurrence signal has been received via the short-range communication unit 302, the image data of the screen (31) for guiding the next operation is read from the storage unit 307, and the screen (31) is displayed on the display unit 304. Thereby, the display unit 304 displays the screen (31). On the screen (31), a guidance message (for example, “wait for the supervisor to deliver the receipt paper”) for notifying the receiver of the replacement of the consumables is displayed. In addition, a next processing guidance message (for example, “[Next processing]“ Replace receipt paper ”) is displayed on the screen (31). Further, an image indicating that the exchange target is a receipt issuing machine is displayed on the screen (31) as the exchange method.
(Step ST73)
According to the guidance message on the screen (31), the receiving person waits for the arrival of the supervisor while waiting at the receiving person booth 40.

(Step ST74)
Based on the screen (31), the control unit 301 of the HMD 30 transmits information requesting replacement of the missing consumables to the monitoring panel 10 via the communication unit 309.
(Step ST75)
The monitoring panel 10 receives information from the HMD 30 via the communication unit 102 and causes the display unit 104 to display the information. Based on the information displayed on the display unit 104, the supervisor confirms the shortage of consumables and the receiver booth 40 that requires replacement of consumables from a remote location.
(Step ST76)
Then, the supervisor delivers the receipt paper that is the requested consumable item to the receipt booth 40 of the lane control device 20 that has transmitted the information requesting replacement of the shortage consumable item.

(Step ST77)
The recipient receives a new receipt from the supervisor. The receipt person then removes the old receipt paper from the receipt issuing machine, sets a new receipt paper, and replaces the consumables.
(Step ST78)
The receipt issuing machine mounted on the lane control device 20 performs the exchange work. For example, when a new receipt paper is set, the receipt issuing machine pulls in the top of the receipt paper and positions the top of the receipt paper at a printable position.
(Step ST79)
When the positioning of the receipt is completed, the lane control device 20 determines that the exchange of the receipt paper has been completed. Then, the lane control device 20 transmits information indicating that the exchange of the receipt paper has been completed to the HMD 30 via the short-range communication unit 205.

(Step ST80)
When the control unit 301 of the HMD 30 determines that the information indicating that the exchange of the receipt paper has been completed is received, the control unit 301 reads the image data of the screen (32) for guiding the next operation from the storage unit 307, and displays the screen ( 32) is displayed on the display unit 304. Thereby, the display unit 304 displays the screen (32). The screen (32) displays a guidance message (for example, “receipt paper has been successfully replaced”) for notifying the receiver that replacement of consumables has been completed. Further, a next processing guidance message (for example, “[Next processing]“ Please continue working ”) is displayed on the screen (32).
(Step ST81)
The receipt member resumes work according to the guidance message on the screen (32).

Next, an example of a processing flow of the HMD 30 according to the present embodiment will be described with reference to FIG. FIG. 14 is a flowchart showing an example of the processing flow of the HMD 30 for guiding the work at the time of consumable item replacement.
(Step ST401)
The control unit 301 of the HMD 30 determines whether or not a consumable replacement signal is received from the lane control device 20.
(Step ST402)
When it is determined that the consumables replacement occurrence signal has been received from the lane control device 20, the control unit 301 reads the image data of the screen (31) from the storage unit 307 and causes the display unit 304 to display the image data.
(Step ST403)
Next, the control unit 301 determines whether or not the replacement of the consumable item is completed.
(Step ST404)
When the control unit 301 determines that the information indicating that the replacement of the consumable has been received from the lane control device 20, the control unit 301 reads the image data of the screen (32) from the storage unit 307 and displays the screen (32) on the display unit. 304 is displayed.

  As described above, according to an embodiment of the present invention, the HMD 30 displays guidance information for guiding the operation of the receipt person on the display unit 304. Here, the HMD 30 determines whether or not the operation displayed on the display unit 304 has been executed based on the operation state information or the operation information of the lane control device 20. If it is determined that it has been executed, the HMD 30 displays guidance information for guiding the next operation on the display unit 304. Thereby, the receipt person can perform a fee collection process by performing an operation according to the guidance information displayed on the display unit 304 of the HMD 30. Therefore, it is possible to support the work of the receiver. And even if the receipt person is not familiar with each individual processing, the work of the receipt person is facilitated, the time for the driver to wait at the exit toll gate can be shortened, and the occurrence of traffic congestion can be suppressed.

In addition, according to the embodiment of the present invention, the HMD 30 has executed the operation displayed on the display unit 304 based on the operation information determined in advance according to the guide information displayed on the display unit 304. It can be determined whether or not. As a result, the HMD 30 can display the guidance information of the next operation on the display unit 304 in response to the operation of the receiver according to the guidance information. Therefore, it is possible to omit the operation of the receiver who requests the guidance for the next operation, and the work of the receiver can be supported.
Furthermore, according to an embodiment of the present invention, the HMD 30 can determine whether or not the operation displayed on the display unit 304 has been executed based on the operation state information received from the lane control device 20. Accordingly, the HMD 30 can receive the operation state information from the lane control device 20 and display the guidance information of the next operation on the display unit 304 without receiving an operation from the receipt person. Therefore, it is possible to omit the operation of the receiver who requests the guidance for the next operation, and the work of the receiver can be supported.

According to one embodiment of the present invention, the HMD 30 can acquire operation information from a sound signal input from the microphone 306. That is, the HMD 30 can execute the screen transition of guidance information by voice recognition. As a result, the receipt person can notify the HMD 30 of the operation state without performing an operation such as manual input, and can execute a task with a simple operation.
Furthermore, according to one embodiment of the present invention, when the HMD 30 obtains a slogan determined in advance for confirming the completion of the operation from the sound signal input from the microphone 306, the guidance information displayed on the display unit 304 is displayed. It can be determined that the above operation has been executed. Thereby, the receipt person can confirm the completion of the operation by his / her voice, and can notify the HMD 30 that the execution of the current operation is completed. Therefore, it is possible to assist the receipter's work and to surely execute the confirmation work. In addition, when moving from the toll booth office to the toll booth 40 or when working out of the traveling lane, the risk increases. In such a case, the work can be performed safely by confirming the safety by the receipt person.

In addition, according to an embodiment of the present invention, the HMD 30 acquires the vehicle number of a vehicle entering the traveling lane based on the image data output from the camera 305, and causes the display unit 304 to display the acquired vehicle number. Can do. As a result, when the receipt person confirms whether or not the vehicle number described in the disability certificate matches the vehicle number of the vehicle that has entered in the disability handling process, the display unit 304 displays The vehicle number of the vehicle that has entered can be confirmed. Therefore, the receipt person can confirm the vehicle number without performing an operation such as going around the vehicle and confirming the vehicle number. Therefore, it is possible to support the work of the receipt person.
Furthermore, according to an embodiment of the present invention, the HMD 30 can display guidance information according to information received from the monitoring panel 10 on the display unit 304. Therefore, even if the receiver is unable to operate according to the guidance information of the HMD 30 or hesitates to operate, the monitor who is waiting on the monitoring panel 10 can help guide the receiver. . Therefore, the receipt person can receive the instruction of the monitoring person and execute the receipt process according to the guidance information of the HMD 30.
Note that the HMD 30 may transmit an image captured by the camera 305 to the monitoring panel 10. In this case, the monitor can assist the receiver while confirming the image received from the HMD 30.

  Further, according to one embodiment of the present invention, the HMD 30 displays the guidance information of the next operation according to a predetermined operation flow for performing the fee collection processing, and also collects the fee collection processing at a discount amount for the discount target person. Is requested, guidance information for the next operation can be displayed in accordance with a predetermined operation flow in order to perform fee collection processing at a discounted amount. Therefore, the toll member can execute the toll collection process that requires individual handling even during the execution of the general toll collection process.

The present invention is not limited to the above embodiment. For example, the HMD 30 may execute the toll collection process starting operation described with reference to FIGS. 3 to 5 for each operation from opening the travel lane to closing it.
The fee collection processing work is not limited to that described with reference to FIGS. For example, the HMD 30 can guide the guidance information according to the individual processing for the individual processing when the traffic ticket is damaged or when the traffic ticket is lost. Here, even when the normal fee collection process is being executed, the HMD 30 switches the guidance information provision flow when the individual process guidance is requested when the individual process needs to be executed. be able to.
Further, the HMD 30 may be connected directly to the monitoring panel 10 via a network to perform mutual communication.

Further, the operation unit 203 of the lane control device 20 may include a switch for controlling the opening of the entry bar. In this case, the lane control device 20 controls to raise the entry bar when an instruction to open the entry bar is given from this switch. Thus, the toll can open the entry bar without leaving the traveling lane.
Further, the HMD 30 may detect the vehicle number, the name of the subject, the number, and the like described in the handicap notebook from the image data from the camera 305 by an image recognition technique. In this case, the HMD 30 may determine that the vehicle is the target vehicle when the vehicle number acquired from the image of the vehicle matches the number acquired from the disability certificate. Further, the HMD 30 may transmit the number acquired from the handicap notebook to the monitoring panel 10 and may determine that the number is a valid vehicle when it is determined that the handicap notebook number is valid. . When it is determined that the vehicle is subject to the disabled person discount process, the HMD 30 may automatically switch from the general fee collection process to the disabled person discount process.

  In addition, a program for realizing the functions of the monitoring panel 10, the lane control device 20, and the HMD 30 in the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into a computer system. The process may be performed by executing. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

10 Monitoring panel 20 Lane control device (toll collector)
30 HMD
40 booth 50 signal light 60 charge indicator 70 signal light 80 start controller 90 vehicle detection device 101 control unit 102 communication unit 103 operation unit 104 display unit 201 control unit 202 communication unit 203 operation unit 204 display unit 205 short distance communication unit 206 Insertion port 301 Control unit 302 Short-range communication unit 303 Operation unit 304 Display unit 305 Camera 306 Microphone 307 Storage unit

Claims (6)

In a toll collection system comprising a head-mounted display worn by a toll and a toll collector that receives toll collection processing in response to an operation from the toll,
The toll collector is
A transmission unit that transmits an operation state signal indicating an operation state of the toll collector to the head mounted display;
The head mounted display is
A display unit for displaying guidance information for guiding the operation of the receiver;
A receiving unit for receiving the operation state signal from the toll collector;
Based on the operation state signal or the operation information indicating the operation content input when the guidance information is displayed on the display unit, it is determined in advance according to the guidance information displayed on the display unit. A control unit that controls the display unit to display next operation guidance information for guiding the next operation when it is determined whether the operation is performed ,
With a microphone,
The controller is
Based on the sound signal input from the microphone, obtain the operation information from the sound signal,
When a predetermined phrase for confirming completion of an operation guided by the guidance information displayed on the display unit is included in the sound signal, the guidance information displayed on the display unit is set according to the guidance information displayed on the display unit. It is determined that a predetermined operation has been executed,
The predetermined phrase is a confirmation slogan to be uttered for confirmation of completion of work related to opening and closing of the driving lane, or a confirmation slogan to be uttered for safety confirmation when exiting the driving lane. A toll collection system characterized by The head mounted display further includes a camera,
The controller is
Based on the image data from the camera, according to claim 1, wherein the toll collection device acquires the vehicle number of the vehicle approaching the traveling lane to be installed, characterized in that for displaying the vehicle number acquired on the display unit Toll collection system described in. The fee collection system further includes a monitoring panel connected to the fee collection device via a network,
The controller is
The fee collection system according to claim 1 , wherein the guide information corresponding to the information received from the monitoring board is displayed on the display unit. The controller is
The next operation guide information is displayed in accordance with a predetermined operation flow for performing fee collection processing, and when fee collection processing with a discount amount is requested for a discount target, fee collection processing with the discount amount is requested The fee collection system according to any one of claims 1 to 3, wherein the next operation guide information is displayed according to a predetermined operation flow for performing the operation. Toll collector
Sending an operating state signal indicating the operating state of the toll collector to the head mounted display;
The head mounted display is
Display guidance information for guiding the operation of the receiver on the display,
Receiving the operating state signal from the toll collector,
Based on the operation state signal or the operation information indicating the operation content input when the guidance information is displayed on the display unit, it is determined in advance according to the guidance information displayed on the display unit. To determine whether the current operation has been executed,
If it is determined that it has been executed, the next operation guidance information for guiding the next operation is displayed .
Based on a sound signal input from a microphone provided in the head mounted display, the operation information is obtained from the sound signal,
When a predetermined phrase for confirming completion of an operation guided by the guidance information displayed on the display unit is included in the sound signal, the guidance information displayed on the display unit is set according to the guidance information displayed on the display unit. It is determined that a predetermined operation has been executed,
The predetermined phrase is a confirmation slogan to be uttered for confirmation of completion of work related to opening and closing of the driving lane, or a confirmation slogan to be uttered for safety confirmation when exiting the driving lane. Toll collection method characterized by Head mounted display computer
Display means for displaying guidance information for guiding the operation of the receiver;
Receiving means for receiving from the toll collector an operating state signal indicating an operating state of a toll collector that receives a toll collection process in response to an operation from the toll;
Based on the operation state signal or the operation information indicating the operation content input when the guidance information is displayed on the display unit, it is determined in advance according to the guidance information displayed on the display unit. A control means for controlling the display means to display next operation guidance information for guiding the next operation when it is determined whether or not the operation is performed.
Function as
The control means further includes
Based on a sound signal input from a microphone provided in the head mounted display, the operation information is obtained from the sound signal,
When a predetermined phrase for confirming completion of an operation guided by the guidance information displayed on the display unit is included in the sound signal, the guidance information displayed on the display unit is set according to the guidance information displayed on the display unit. It is determined that a predetermined operation has been executed,
The predetermined phrase is a confirmation slogan that should be uttered for confirmation of completion of work related to opening and closing of the driving lane, or a confirmation slogan to be uttered for safety confirmation when going to the driving lane.
A program characterized by that .

Images