JP6321395B2 - Privilege grant system and privilege grant method - Google Patents

Description

  The present invention relates to a privilege grant system when a service or the like is used.

  In recent years, if you purchase a product at a store that you became a member or receive a service at a beauty salon, etc., points will be given according to the amount of payment, and if within the valid period of points, according to the number of points collected There is a point system where discounts and products are given.

  In addition, for example, there is a point system in which a service contract such as a power company is signed to receive a service such as power supply and points are awarded according to the received service.

  In such a point system, benefits such as points are given to users, and there are advantages such as customer attraction and enclosure for business operators, so various points giving methods are proposed Has been. For example, in Patent Document 1, when a mobile communication terminal is used, a user who subscribes to a charge plan with a fixed communication charge is given more points as the amount of communication used is smaller. The increase in traffic is planned to be suppressed.

JP 2013-126229 A

  As described above, when it is a condition to receive a service to enter into a subscription contract, the business operator can enclose a customer or the like by giving points to the user under contract. However, once the contract is canceled, the business operator does not need to give points to the user who canceled the contract, but loses the customer. In order to acquire a new user, a business operator who has lost a customer has to perform sales activities for an unspecified number of people.

  The target person for the sales activity includes the original user who canceled the contract.

  Therefore, an object of the present invention is to make it possible for a user who has previously contracted to give a privilege to contribute to the re-subscription contract.

  The privilege grant system which concerns on 1 aspect concerning this invention is a privilege grant system which provides a privilege with respect to the user of the service which can be used on condition of the subscription contract with a service provider, Comprising: On the other hand, when the subscription contract is continued for the privilege granting means for granting a privilege according to the service used and the original user who has stopped using the service due to the cancellation of the contract with the service provider. The privilege granted by the privilege granting unit is associated with the provisional privilege granting unit for granting the privilege that is presumed to have been granted by the privilege granting unit, and the user's identification information, or the privilege granted by the privilege granting unit or the provisional privilege If the privilege storage means for storing the provisional privilege granted by the granting means and the original user resumes the use of the service by re-subscription with the service provider, the original Based on the temporary privilege stored in the award storage means in association with the user identification information, characterized in that it comprises a resuming privilege providing means for providing a benefit to the original user.

  And the privilege provision method which concerns on the other one aspect | mode of this invention provides a privilege or temporary privilege with respect to the user of the service which can be used on the condition of the subscription contract with a service provider, and the said user's A privilege granting method used in a privilege granting system comprising privilege storage means for storing the granted privilege or the provisional privilege in association with identification information, depending on the service used for the user A privilege granting step for granting the privilege, and an original user who no longer uses the service due to a contract cancellation with the service provider, when the subscription contract is continued and given in the privilege granting step The provisional privilege granting step of granting the estimated privilege as a provisional privilege, and the original user restarting the use of the service through a re-subscription contract with the service provider Is provided with a restart privilege granting step of granting a privilege to the original user based on the temporary privilege stored in the privilege storage means in association with the identification information of the original user. And

  According to the privilege granting system and the privilege granting method having such a configuration, the contract with the service provider is canceled and the user who contracts with the service provider again is granted when the contract is continued. A privilege based on the provisional privilege estimated to have been given is granted. Therefore, when a user wants to transfer from a currently contracted service provider to another service provider, the user has previously contracted, and if the contract is re-contracted, the user is given a privilege. There is a high possibility of thinking about changing. In addition, since the benefits granted are based on the privileges granted when the contract has been continued and the use of the service continues as if the contract had been continued, Motivation to conclude a contract increases.

  The above-described privilege grant system may further include a use history storage unit that stores a history of the service used by the original user, and the temporary privilege grant unit is configured to use the original use based on the history. It is preferable to estimate a service that a user would have used during a predetermined period when the service is not used due to the cancellation of the contract, and to make a privilege according to the estimated service a provisional privilege.

  According to this configuration, since the service that would have been used is estimated based on the history of services that were used during the contract, provisional benefits closer to the benefits granted when the contract was continued are granted. Is done.

  The above-described privilege grant system further includes weather information acquisition means for acquiring weather information including an atmospheric temperature, and the temporary privilege grant means acquires the weather information for the predetermined period by the weather information acquisition means. It is preferable to estimate a service that would have been used during the predetermined period based on the acquired weather information.

  According to this configuration, since the service that would have been used is estimated based on the weather being canceled, the contract was continued when the use of the service was affected by the weather. A temporary privilege closer to the privilege granted in the case is given.

  Further, in the above-described privilege grant system, user attribute storage means for storing an attribute of the original user including the family structure in the subscription contract, and the attribute of the original user during the predetermined period. , Further comprising: an attribute estimation unit that estimates based on an attribute stored in the user attribute storage unit, and the provisional privilege granting unit is further configured based on the attribute estimated by the attribute estimation unit. It is preferable to estimate the services that would have been used during the predetermined period.

  Moreover, in the above-described privilege grant system, the system further includes a life cycle storage unit that stores a usage trend of the service according to a life cycle, and the provisional privilege grant unit is the use stored in the life cycle storage unit It is preferable to estimate a service that would have been used during the predetermined period, further based on the trend.

  According to this configuration, the user attribute of the period for calculating the provisional benefit is further estimated, and the service that would be used is estimated based on the estimated attribute. A provisional privilege closer to the granted privilege is granted. For example, when it can be estimated that the number of family members in a predetermined period for calculating a provisional benefit is larger than the number of family members under contract, the amount of services that would have been used is estimated to be large.

  Moreover, in the above-described privilege grant system, the provisional privilege granting unit calculates a provisional privilege by performing predetermined weighting on the estimated service, and the longer the period from the cancellation of the contract to the estimation time, the longer the period. It is preferable to reduce the weighting compared to a case where the weight is short.

Moreover, in the above-described privilege grant system, the restart privilege granting unit calculates a privilege by performing predetermined weighting on the temporary privilege, and the longer the period from the cancellation of the contract to the re-subscription contract, the longer the period It is preferable to reduce the weighting as compared with the case where is short.

  According to this configuration, as the time elapses from the cancellation of the contract, the points given at the time of the re-contract are reduced, so that it is highly possible that the user can be motivated to make the re-contract early.

  Moreover, in the above-described privilege grant system, the service provider is a power provider, and the privilege grant unit grants the user a point according to the amount of power used as a privilege, and the provisional privilege. The granting unit gives, to the original user, a point estimated to have been granted by the privilege granting unit when the subscription contract is continued, as a provisional point, and the privilege storage unit In association with the identification information, the points granted by the privilege granting means or the temporary points given by the provisional privilege granting means are stored, and the resumption privilege granting means is configured so that the original user can use the power providing business. When the use of the power provided by the re-subscription contract with the user is resumed, based on the provisional points stored in the privilege storage means in association with the identification information of the original user It is preferable to impart points to the original user.

  According to this configuration, when the user re-contracts with the power supply provider, points are given according to the amount of power estimated to be used during the cancellation of the contract, so change to that power supply provider The possibility increases.

  The privilege granting system according to the present invention can contribute to the granting of privilege by the user who has contracted before making a new subscription contract.

It is a figure which shows the example of the radio | wireless network system for collecting meter-reading data from the terminal station of an electric power consumer. It is an example of the front view of the terminal station T. It is a figure which shows the structural example of the functional block of a center server apparatus. It is a figure which shows the example of a structure and content of an electric power consumption information table. It is a figure which shows the example of a structure and content of a door-to-door history information table. It is a figure which shows the example of a structure and content of a point information table. It is a figure which shows the example of a structure and content of a user information table. It is a figure which shows the example of a structure and content of a weather information table. It is a figure for demonstrating life cycle information. It is a figure which shows the example of screen data. It is a figure for demonstrating estimation of a user attribute. It is a figure for demonstrating estimation of a user attribute. It is a figure for demonstrating estimation of a user attribute. It is a flowchart of cancellation | release registration processing. It is a flowchart of a subscription registration process. It is a flowchart of a point provision process.

<Embodiment>
In the embodiment, as an example of a point system, a power company (power supply company) gives points as a privilege to users of power (services) supplied by the company according to the amount of power used (used) The privilege grant system to perform is demonstrated.

  By signing a contract with an electric power company, the contractor (user) can receive power supply, and cannot cancel the contract after canceling the contract. In addition, there are a plurality of power companies, and the user can select the company. In addition, in embodiment, although the privilege grant system which an electric power company provides a point is demonstrated, not only an electric power company but a gas company, a water supply company, etc. may be sufficient and the business which provides a service on the condition of a subscription contract. If it is a person. In addition, the privilege is not limited to a point, and may be anything that benefits the user regardless of whether it is tangible or intangible, such as goods and use tickets for other services.

  The power company shall be able to collect the amount of power used by the user (the amount of power used) for each user. FIG. 1 is a diagram illustrating an example of a wireless network system in which an electric power company collects the amount of power used for each user. In the embodiment, the power consumption is collected by the wireless network system. However, the power consumption may be collected by other methods. For example, the measurement value (power consumption) of the watt-hour meter is visually confirmed. The confirmed power consumption amount may be input to the center server device 1 described later.

  The wireless network system of FIG. 1 includes power consumers (users) H1, H2,..., H12 (collectively referred to as “power consumer H”) and power meter installed in each power consumer H. Terminal stations T1, T2,..., T12 (referred to collectively as terminal station T), local server devices 3a, 3b, 3c (referred to collectively as local server device 3), network 2. A center server device 1 is provided. In addition, the number of the electric power consumer H, the terminal station T, the local server apparatus 3, and the center server apparatus 1 is not restricted to these numbers.

  The network 2 is a network managed by a network operating company such as an electric power company, and may be wired or wireless. Further, the local server device 3 is provided, for example, on a main power pole, and is connected to the center server device 1 managed by an electric power company or the like via the network 2.

  The terminal station T has a function as an integrated watt-hour meter, and each meter reading data is sequentially transferred to the adjacent terminal station T by radio, and is transmitted to the center server apparatus 1 via the local server apparatus 3 and the network 2. Collected.

  FIG. 2 is an example of a front view of the terminal station T. This terminal station T is configured by arranging a terminal block 6, a load switch 3000, a watt hour meter 2000, and a communication device 1000 to which each distribution line in the home of a power consumer is connected. The watt-hour meter 2000 reads the accumulated power amount every predetermined period, for example, every 5 minutes. The meter reading data is wirelessly transmitted to the local server device 3 by the communication device 1000 every predetermined time, for example, every 30 minutes. The load switch 3000 performs an opening / closing operation in accordance with control data transmitted from the center server device 1. For example, when a subscription contract is made between the user and the electric power company, control data instructing an opening operation is transmitted, and when the contract is canceled, control data instructing a closing operation is transmitted.

  The privilege grant system 100 according to the present embodiment has a subscription contract with an electric power company that operates the system and receives a power supply from the electric power company (hereinafter referred to as “user under contract”). There is a point according to the amount of power used. The user can exchange the number of points owned for goods and services. Further, the privilege granting system 100 cancels the contract with the electric power company but cancels the contract, and the user who does not receive power supply from the electric power company (hereinafter referred to as “original user”). Estimates the amount of power used when the contract is ongoing, and gives temporary points according to the estimated amount of power used. This temporary point cannot be exchanged for goods or services.

  And when the original user makes a contract with this electric power company again, the privilege grant system 100 re-contracts the point according to the provisional point granted in the period when the contract was canceled. It is given to the user who has signed the contract, that is, the user who has become a contracted user from the original user.

  When the power supply source can be selected from among a plurality of power companies, the user often determines and changes the power company to be contracted in consideration of the benefits that the user can enjoy. Therefore, if the contract is re-contracted, the point granted during the contract cancellation period can be motivated to switch to the power company with which the contract was previously made.

  Moreover, since the privilege granting system 100 continues to hold information about the original user by obtaining consent from the original user in order to grant temporary points during the contract cancellation period, the original use It is possible to provide various information including the number of temporary points to the person. In other words, an approach to promote re-contracting becomes possible.

  Hereinafter, the privilege grant system 100 is demonstrated using figures. For convenience of explanation, a point that can be exchanged for an article or the like is referred to as a “main point” in order to distinguish it from a temporary point.

<Configuration>
FIG. 3 is a diagram illustrating a configuration example of the privilege grant system 100. The privilege grant system 100 includes a center server device 1, a network 2, a local server device 3, a terminal station T, and a weather information providing device 3000.

  The center server device 1 includes a control unit 1100, a main point granting unit 1200, a temporary point granting unit 1300, a restart point granting unit 1400, a power consumption estimation unit 1500, a user attribute estimation unit 1600, a communication unit 1700, a weather information acquisition unit. 1800, a user information update unit 1900, an electric energy history information storage unit 2000, a point information storage unit 2100, a user information storage unit 2200, a life cycle information storage unit 2300, a timer 1110, and an interface unit 1120.

  The control unit 1100 controls each functional unit and realizes a function of giving points according to the amount of power used to each user. The control unit 1100 controls to give points at a predetermined timing, and the timing is detected by an interrupt from the timer 1110.

  The timer 1110 has a function of measuring time and interrupting the control unit 1100 and the like at a predetermined time. It is assumed that the timer 1110 is set to interrupt the control unit 1100 at 24:00 on the first day of each month, for example, to give points for the previous month.

  The interface unit 1120 has a function of communicating with devices other than the local server device 3 and is connected to an administrator terminal (not shown) of the center server device 1. Using this terminal, the administrator inputs commands and data to the center server device 1. For example, meter reading data obtained by visual observation from a terminal station T installed at a user's house is input. Further, the interface unit 1120 is connected to a network such as the Internet, and can be connected to a user terminal via the network. The user checks the points he / she owns from his / her terminal via the interface unit 1120.

  The point grant unit 1200 has a function of granting this point to a user under contract according to the amount of power used. Specifically, upon receiving an instruction from the control unit 1100, the point granting unit 1200 reads the power consumption for the last month of each contracting user from the power amount history information storage unit 2000, and uses a predetermined calculation formula. This point is calculated. Then, the present point granting unit 1200 stores the calculated present point in the point information storage unit 2100 in association with the user. The calculation of this point will be explained in the section <Method of granting point during contract>.

  In addition, when the user is the original user who has canceled the subscription contract, the present point granting unit 1200 requests the provisional point granting unit 1300 to provide temporary points.

  The provisional point granting unit 1300 has a function of assigning provisional points to the original user. Specifically, the provisional point granting unit 1300 causes the power consumption estimation unit 1500 to estimate the amount of power that would have been used if the original user had contracted, and set the estimated power consumption to Temporary points are calculated accordingly. Then, the temporary point giving unit 1300 stores the calculated temporary points in the point information storage unit 2100 in association with the original user. The calculation of temporary points will be described in the section <Provisional point grant method during contract cancellation>.

  The resuming point granting unit 1400 is a function for granting the present point (hereinafter referred to as “resuming point”) corresponding to the provisional point given during the contract cancellation period when the original user makes a re-subscription contract. Have Specifically, the resumption point grant unit 1400 reads temporary points granted during the contract cancellation period of the original user who made the re-contract from the point information storage unit 2100, and calculates a resumption point using a predetermined calculation formula. To do. Then, the restart point giving unit 1400 stores the calculated restart point in the point information storage unit 2100 in association with the user. The calculation of the restart point will be described in the section <Method for giving restart point at re-contract>.

  The power consumption estimation unit 1500 has a function of estimating the amount of power that would have been used if a contract was made based on the amount of power used in the contract of the original user. This estimation of power consumption will be described in the section <Estimation of power consumption during contract cancellation>.

  The user attribute estimation unit 1600 is requested by the power consumption estimation unit 1500 and has a function of estimating a user attribute at the time of the request. This user attribute estimation will be described in the section <User attribute estimation>.

  The communication unit 1700 has a function of communicating with the local server device 3 via the network 2. When the communication unit 1700 receives meter reading data (power consumption) of each terminal station T from the local server device 3, the communication unit 1700 stores the data in the power amount history information storage unit 2000 for each user of the terminal station T.

  The weather information acquisition unit 1800 has a function of acquiring weather information such as the temperature of a predetermined area from the weather information providing device 3000 in response to a request from the power consumption estimation unit 1500.

  The user information update unit 1900 has a function of updating user information stored in the user information storage unit 2200. There are two types of information to be updated. The first is so-called personal information such as the user's address, which is updated from the user's terminal via the interface unit 1120 connected to the Internet or the like. The second is the status information of the contract with the power company. That is, information indicating whether the user is a contracted user or a user who has canceled the contract is updated from the administrator terminal. When the user cancels the contract, the user information is deleted if the user requests deletion. In this case, the original user is not given temporary points.

  The weather information providing device 3000 is a device that provides the center server device 1 with weather information such as weather and wind power in a predetermined area, and is managed by, for example, a company that provides weather information in the predetermined area. It is a server device. In the embodiment, the weather information is acquired from the weather information providing device 3000. However, the weather information may be acquired from information disclosed on the Internet or the like.

  The power amount history information storage unit 2000 has a function of storing the amount of power used for each user.

  The point information storage unit 2100 has a function of storing a main point, a temporary point, and a resume point for each user.

  The user information storage unit 2200 has a function of storing information about each user, for example, whether or not a contract is being made, an address, a family structure, and the like. The user information stored in the user information storage unit 2200 can be updated from the user's terminal or the like in a timely manner via the interface unit 1120 connected to a network such as the Internet, for example. .

  The life cycle information storage unit 2300 has a function of dividing the life of a human into a plurality of stages and storing data indicating the tendency of power consumption at each stage.

<Data>
Hereinafter, main data used in the privilege grant system 100 will be described with reference to FIGS.

  FIG. 4 is a diagram illustrating an example of the configuration and contents of the power consumption information table 2010.

  The power consumption information table 2010 is a table that stores the power consumption of each month for each user, and is stored in the power history information storage unit 2000. The power consumption information table 2010 has a user ID 2011 and a power consumption 2012, and one record is registered for each user. It is assumed that the communication unit 1700 adds the power consumption of the previous month to each user's record with reference to the door-to-door history information table 2020 and the like on the first day of each month.

  The user ID 2011 is an identifier that identifies the user.

  The electric energy consumption 2012 indicates the electric energy consumption for each month of the user indicated by the user ID 2011. The unit is kWh (kilowatt hour). The column in which “-” is written indicates that the amount of power used is not detected, that is, the period in which the subscription is cancelled. The used power amount 2012 stores a used power amount for a predetermined month until the most recent month, for example, a used power amount for 15 months as a history. Therefore, for example, for a user whose user ID 2011 is “U001” during the contract period, assuming that the current month is January 2014, use for 15 months until December 2013, the most recent month, is used. The amount of power is stored. However, the amount of power used by the user whose user ID 2011 is “U002” is stored as the amount of power used for 15 months until October 2013 stored when the contract is canceled. .

  FIG. 5 is a diagram illustrating an example of the configuration and contents of the door-to-door history information table 2020.

  The door-to-door history information table 2020 is a table that stores the amount of power used in units of 30 minutes for a predetermined number of days, and is stored in the power amount history information storage unit 2000. One door history information table 2020 is stored for each user. When the communication unit 1700 receives the amount of power used from the terminal station T, the communication unit 1700 adds it to the corresponding user table. In the embodiment, the amount of power used in units of 30 minutes is stored, but is not limited to units of 30 minutes, and may be, for example, 1 hour. That is, it may be a time unit so that the transition of the power consumption in one day can be grasped.

  The door-to-door history information table 2020 includes a user ID 2021, a date 2022, and a unit time electric energy 2023.

  The user ID 2021 is an identifier that identifies a user.

  The date 2022 indicates the date when the power consumption is measured.

  The unit time electric energy 2023 indicates the electric energy used in units of 30 minutes on the day indicated by the date 2022. The unit is kWh (kilowatt hour). The transition of the amount of power used in one day can be known from the amount of power used indicated by the unit-time power amount 2023.

  Next, FIG. 6 is a diagram showing an example of the configuration and contents of the point information table 2110.

  The point information table 2110 is a table for storing points given according to the amount of power used for each user for each month, and is stored in the point information storage unit 2100. The point information table 2110 has a user ID 2111, a total point 2112, and a grant point 2113, and one record is registered for each user.

  The user ID 2111 is an identifier that identifies the user.

  The point total 2112 indicates the points currently held by the user indicated by the user ID 2111. The numerical value enclosed in parentheses indicates the value of the temporary point, and the numerical value not enclosed in parentheses indicates the value of this point.

  The granted point 2113 indicates the present point given according to the monthly power consumption, and the numerical value in parentheses indicates the value of the temporary point. In addition, a numerical value not enclosed in parentheses and the month following the numerical value enclosed in parentheses indicates the value of the restart point. For example, a user whose user ID 2111 is “U003” re-contracts in December 2013 and is given 40 points of resumption points.

  FIG. 7 is a diagram illustrating an example of the configuration and contents of the user information table 2210.

  The user information table 2210 is a table that stores information about users for each user, and is stored in the user information storage unit 2200. The user information table 2210 is updated by the user information update unit 1900 as appropriate. The user information table 2210 has a user ID 2211, a withdrawal flag 2212, an address 2213, the number of households 2214, the number of children 2215, and a family attribute 2216, and one record is registered for each user.

  The user ID 2211 is an identifier that identifies the user.

  The withdrawal flag 2212 indicates whether the user indicated by the user ID 2211 is in a subscription contract or has canceled the contract. “0” indicates that a contract is being made, and “1” indicates that the contract has been canceled.

  The address 2213 indicates the address of the user indicated by the user ID 2211. Specifically, the address of the residence where the user is using power is shown.

  The number of households 2214 indicates the number of people living with the user (family) indicated by the user ID 2211. Specifically, the number of people using power at the address indicated by the address 2213 is shown.

  The number of children 2215 indicates the number of children (for example, minors) among the numbers indicated by the number of households 2214.

  The family attribute 2216 indicates the family structure of the user indicated by the user ID 2211.

  In the embodiment, the personal information of the address 2213 to the family attribute 2216 is set when a subscription contract is made, and is updated timely, but is not updated after the contract is canceled. To do. That is, the information at the time when the contract is canceled.

  Next, FIG. 8 is a diagram showing an example of the configuration and contents of the weather information table 1810.

  The weather information table 1810 is data that the weather information acquisition unit 1800 passes to the power consumption estimation unit 1500. The weather information acquisition unit 1800 creates a weather information table 1810 from the weather information acquired from the weather information providing device 3000.

  The weather information table 1810 includes a region ID 1811, a year / month 1812, an average temperature 1813, and a total sunshine duration 1814.

  The area ID 1811 indicates an identifier for specifying the area.

  The year / month 1812 indicates the year / month of the weather information set in the weather information table 1810.

  The average temperature 1813 indicates the average temperature of the month indicated by the year and month 1812 in the area indicated by the area ID 1811. The unit is ° C. (degrees Centigrade).

  The total sunshine duration 1814 indicates the total duration of the sunshine duration of the month indicated by the year / month 1812 in the region indicated by the region ID 1811. The unit is h (time).

  FIG. 9 shows life cycle information stored in the life cycle information storage unit 2300. In FIG. 9, life cycle information is described in a graph. The horizontal axis shows a typical life stage (stage in life), and the vertical axis shows the amount of power used per unit period, for example, one month. As this graph shows, the amount of power consumption gradually increases and reaches a peak through the periods of “marriage”, “birth of a child”, “buying a house”, and “children's examination”. Then, with “children's independence”, the amount of power used decreases temporarily, and the “second life” tends to increase slightly.

  Next, FIG. 10 shows an example of the point screen 1121. The point screen 1121 is a screen displayed on the display screen of his / her mobile terminal device, for example, in order to confirm the points he / she owns. The point screen 1121 is created and transmitted by the control unit 1100 in response to a screen display request received from the user via the interface unit 1120. Specifically, the control unit 1100 refers to the point information table 2110, reads the points held by the requesting user, creates a point screen 1121 in which the held points are embedded, and transmits the point screen 1121 to the user.

<About point grant>
Here, the point grant method of the privilege grant system 100 will be described.

<How to grant this point during contract>
This point granting unit 1200 gives this point to a user who has subscribed. The point granting unit 1200 reads the power consumption for the last month of each user under contract from the power consumption information table 2010 (see FIG. 4) of the power amount history information storage unit 2000. This point Pt is calculated by the following formula (1). w indicates the amount of power used (unit: kilowatt hour). k1 is a coefficient, for example, 0.1. Pt is an integer, and the fractional part of the division result on the right side is rounded down.
Pt = w × k1 (1)
And this point provision part 1200 sets the calculated this point Pt to the column of the applicable user of the point information table 2110 (refer FIG. 6). Thus, the point granting unit 1200 has given this point.

  For example, consider a case in which this point is given to a user whose user ID 2011 is “U001” in accordance with the usage amount in December 2013. The point granting unit 1200 has the power amount “587” set as “December 2013” of the power usage amount 2012 in the record in which “U001” is set as the user ID 2011 of the power usage amount information table 2010. Is read. Then, the present point granting unit 1200 calculates w as “587” and calculates the present point Pt “58” using Expression (1). The point grant unit 1200 that calculated the point Pt sets “58” as “December 2013” of the grant point 2113 of the record in which “U001” is set as the user ID 2111 of the point information table 2110. . The point awarding unit 1200 adds “58” to the value set for the point total 2112 and sets the total as the point total 2112.

<Provisional point grant method during contract cancellation>
The provisional point granting unit 1300 gives provisional points to the original user who is canceling the contract. The temporary point giving unit 1300 does not store the power usage amount of the original user in the power usage amount information table 2010, and therefore requests the power usage amount estimation unit 1500 to estimate the power usage amount (<Under contract cancellation). (See Estimating power consumption of Then, a temporary point corresponding to the estimated power consumption is calculated, and the calculated temporary point is set in the corresponding user column of the point information table 2110 (see FIG. 6). Temporary points are written in parentheses. Thus, the provisional point providing unit 1300 has provided provisional points.

  In the embodiment, the provisional point granting unit 1300 calculates provisional points using the above formula (1) in the same manner as the present points to be given to the contracting user. The calculated temporary point is added to the total of the temporary points set in the point total 2112.

  In calculating the temporary points, the coefficient k1 may be changed, and not only the formula (1) but another formula may be used. Further, the coefficient k1 in the equation (1) may be changed as the contract cancellation period becomes longer, that is, as the time elapses after the contract is canceled. For example, the coefficient k1 is decreased as time passes after the contract is canceled. When the coefficient k1 is decreased as time passes after the contract is canceled, the coefficient k1 decreases as time (month and day) elapses. However, since the power consumption w varies from month to month, the coefficient k1 may vary depending on the month. Although the point Pt may increase as compared to the previous month, the possibility that the provisional point Pt for each given month decreases as the time (month and day) passes. In other words, in this case, as the time passes, there is a high possibility that the provisional points will be reduced, and there is a high possibility that the resumption points will be reduced when a re-subscription contract is made. It is possible to make them think about re-contracting early.

<Estimation of power consumption during contract cancellation>
The power consumption estimation unit 1500 performs the power consumption estimation. The power consumption estimation unit 1500 estimates the power consumption of this time (for the previous month) in consideration of three pieces of information based on the past power consumption of the original user. The two pieces of information are weather information and user attributes.

For example, using the following formula (2), the power consumption estimation unit 1500 calculates the power consumption (estimated power We). Wb indicates the amount of power used as a reference. k2 indicates a coefficient based on weather information, and k3 indicates a coefficient based on user attributes.
We = Wb × k2 × k3 (2)

  As the reference power consumption Wb, the actual usage in the same month as the month in which the current power consumption is estimated, that is, the power consumption in the same month last year is used. For example, when estimating the power consumption in December 2013 this time, the power consumption in December 2012 when the user was contracting is used as a reference. The used electric energy estimating unit 1500 reads out the corresponding used electric energy from the used electric energy information table 2010 (see FIG. 4).

  The weather information refers to information related to the weather such as the high temperature. For example, if the temperature in December 2013, which is the month for estimating the amount of power used, is higher than the temperature in December 2012, which is the reference month, the weather information is considered. This is because it can be estimated that the amount was small. In this case, for example, the value of the coefficient k2 is set to “0.9”. In addition, during the summer period, it can be estimated that the higher the air temperature, the more electric power is used for cooling. For example, the value of the coefficient k2 is set to “1.1”.

  In addition, since it is possible to estimate that the number of rainy days, sunshine hours, etc. increase the amount of power used by increasing the chance of using a clothes dryer, the value of the coefficient k2 is determined in consideration of these information. Also good.

  As the weather information, the power consumption estimation unit 1500 acquires the weather information table 1810 (see FIG. 8) of the area where the user's address is located via the weather information acquisition unit 1800. As the user address, the user address 2213 of the corresponding user is read from the user information table 2210 (see FIG. 7) stored in the user information storage unit 2200.

  The user attribute refers to a feature of the user. In the embodiment, a family structure is used. The reason why the user attribute is taken into account is that it is considered that the amount of electric power used also changes according to the change in the family composition (family attribute).

<Estimation of user attributes>
The user attribute estimation unit 1600 estimates the family attribute of the user. The user attribute estimation unit 1600 estimates the current family attribute, that is, the user's family attribute when estimating the power consumption.

  If the family attribute at the time of cancellation of the user's contract is “coupled couple”, the family attribute will change to “couple and child” several years later, and the amount of power used will also increase. In addition, when the family attribute at the time of cancellation of the user's contract is “elderly couple”, it is considered that the family attribute after several years does not change and the amount of power used does not change.

  When estimating the family attribute, the user attribute estimation unit 1600 considers the life cycle information to determine how the family attribute (family composition) changes according to the elapsed time from the cancellation of the contract. It becomes possible to know. As described with reference to FIG. 9, as the life stage (stage in life), that is, “marriage” to “second life” is passed in order, the amount of power used increases and decreases again.

  Therefore, for example, if the family attribute at the time of cancellation of the contract is “double working couple” and, for example, three years have passed since the cancellation of the contract, the life stage will change from “marriage” to “birth of the child” Can be presumed to be “couple and child”, and if one year has passed since the contract was canceled, it can be presumed that the family attribute is likely to be “coupled couple”.

  Therefore, for example, when the family attribute at the time of contract cancellation is “double working couple” and three years have passed since the contract cancellation, the value of the coefficient k3 in equation (2) is set to “1.1”, and one year Or, when it is 2 years, the value of the coefficient k3 is set to “1.0”. If the family attribute at the time of contract cancellation is “elderly couple”, the value of the coefficient k3 is set to “1.0” regardless of the number of years elapsed.

  The power consumption estimation unit 1500 causes the user attribute estimation unit 1600 to estimate the family attribute, and the life cycle information is used with reference to the life cycle information stored in the life cycle information storage unit 2300.

  In the embodiment, the above three pieces of information are taken into consideration. However, other pieces of information may be taken into account, and even if one piece of information among these pieces of information is used, several pieces of information are combined. It may be used.

  In the embodiment, the family attribute 2216 of the user information table 2210 is set at the time of the subscription contract. However, the family attribute at the time of canceling the contract may be estimated from the history of the power consumption.

  FIG. 11 is a graph showing changes in the amount of power used per hour. The vertical axis represents the amount of power, and the horizontal axis represents the time lapse (morning, noon, night) from 0:00 to 24:00. The broken line graph is a graph of the amount of electric power used by users whose family attribute is “single person”, the dashed line graph is the graph of “double working couple”, and the solid line graph is “couple and children” It is a graph of. This graph imitates the characteristics that appear in the transition of the amount of power used by users of each family attribute.

  From this graph, it can be inferred that the greater the number of people making up the family, the higher the peak of the amount of power used. Also, the rise time of power consumption varies from day to night depending on family attributes. That is, in the graph of “couple and child” (solid line), the amount of power used starts to increase around the time when the child returns home from school (see arrow 10). In the “single” graph (dashed line) and the “single working couple” graph (one-dot chain line), the rise time is relatively late (see arrows 11 and 12). The graph of FIG. 11 can be created based on the door-to-door history information table 2020 (see FIG. 5) of a predetermined number of users whose family attributes are known.

  The user attribute estimation unit 1600 creates a graph showing the transition of power consumption as shown in FIG. 11 based on the user's door-to-door history information table 2020. Then, in the created graph, the family attribute of the graph whose characteristics substantially match among the graphs of FIG. 11 is determined as the family attribute of the user.

  Next, FIG. 12 is a graph showing changes in the amount of electric power used per hour by users other than those whose family attribute is “elderly couple”, and FIG. 13 is a graph whose family attribute is “elderly couple”. It is. The solid line graph is a graph of the electric energy used on weekdays, and the broken line graph is a graph of the electric energy used on holidays.

  In the graph of the user whose family attribute is other than “elderly couple” in FIG. 12, the rise time of the morning graph is later than the rise time of the weekday (see arrow 20) on holidays, and daytime The amount of power used is larger than that of daytime on weekdays (see arrow 21). On the other hand, the graph of the user whose family attribute is “elderly couple” in FIG. 13 shows that the weekday graph and the holiday graph almost overlap each other.

  The user attribute estimation unit 1600 creates a graph showing the transition of power consumption during weekdays and holidays as shown in FIGS. 12 and 13 based on the user's door-to-door history information table 2020. Then, the created graph determines that the family attribute of the graph whose characteristics are substantially the same among the graphs of FIGS. 12 and 13 is the family attribute of the user.

  The user attribute estimation unit 1600 finally determines the family attribute of the user by comprehensively judging the family attribute estimated from FIG. 11 and the family attribute estimated from FIGS. For example, in FIG. 11, it can be determined that the family is two people from the peak of the amount of power used, but when other features do not match, if the features match in the graph of FIG.

<Resuming points when re-contracting>
The resuming point granting unit 1400 gives resuming points to the original user who signed the re-contract. The restart point giving unit 1400 reads the temporary points set as the point total 2112 in the point information table 2110 (see FIG. 6), and calculates the restart point Pt1 using the following equation (3), for example. Pt2 indicates a temporary point, and k4 is a coefficient, which is 0.7. Pt1 is an integer, and the fractional part of the division result on the right side is rounded down.
Pt1 = Pt2 × k4 (3)

  Then, the resumption point grant unit 1400 sets the calculated resumption point Pt1 as a corresponding user column in the point information table 2110 (see FIG. 6), for example, the main point of the re-contracted month. As a result, the restart point giving unit 1400 gives the restart point. In this case, the main point granting unit 1200 calculates the main point obtained by adding the restart point when calculating the main point for the re-contracted month.

  The calculation of the restart point may be performed by changing the coefficient k4, and other formulas may be used instead of the formula (3). Further, the coefficient k4 in the equation (3) may be changed as the contract cancellation period becomes longer, that is, as the time elapses after the contract is canceled. For example, the coefficient k4 is decreased as time passes after the contract is canceled. When the coefficient k4 is reduced as time passes after the contract is canceled, the coefficient k4 decreases as time passes, but the provisional point Pt2 generally increases as time passes. Therefore, as time passes, the number of resume points Pt1 to be granted increases. However, as the re-contract is delayed, the ratio of the resume points to be given to the provisional points decreases, so the profitability is low. Become. In other words, in this case, as the time passes, the feeling of resumption points given when a re-subscription contract is made decreases, so that it is possible to make the user think about re-contracting early.

<Operation>
Hereinafter, operation | movement of the privilege provision system 100 is demonstrated using FIGS.

  FIG. 14 is a flowchart of the contract cancellation registration process, and FIG. 15 is a flowchart of the subscription registration process. FIG. 16 is a flowchart of the point giving process.

  First, the contract cancellation registration process will be described with reference to FIG.

  The administrator of the privilege grant system 100 inputs the identifier of the user who cancels the contract to the administrator terminal connected to the interface unit 1120.

  When the control unit 1100 acquires the identifier of the user whose contract is to be canceled via the interface unit 1120 (step S10), the control unit 1100 passes the acquired identifier to the user information update unit 1900 to request an update of the user information. .

  Upon receiving the request, the user information update unit 1900 determines whether the user indicated by the passed identifier is currently subscribed to the contract (step S11). Specifically, the user information update unit 1900 sets the identifier passed from the control unit 1100 as the user ID 2211 from the user information table 2210 (see FIG. 7) stored in the user information storage unit 2200. Read the recorded record. Then, the user information update unit 1900 determines whether or not “0” is set as the withdrawal flag 2212 in the record. When “0” is set, the user information update unit 1900 determines that the user indicated by the identifier passed from the control unit 1100 is subscribed. In other cases, that is, when there is no record in which the identifier is set as the user ID 2211 or when “1” is set as the withdrawal flag 2212 in the record, the user is not subscribed. to decide.

  If the user information update unit 1900 determines that the user indicated by the identifier passed from the control unit 1100 is subscribed (step S11: Yes), the user information update unit 1900 registers contract cancellation (step S12). Specifically, the user information update unit 1900 sets “1” as the withdrawal flag 2212 of the record in which the identifier passed from the control unit 1100 is set as the user ID 2211 in the user information table 2210.

  Next, the user information update unit 1900 deletes this point (step S13). Specifically, the user information update unit 1900 has the identifier passed from the control unit 1100 set as the user ID 2111 in the point information table 2110 (see FIG. 6) stored in the point information storage unit 2100. “0” is set as the point total 2112 of the existing record.

  The user information update unit 1900 that has deleted this point ends the cancellation registration process. If the user information update unit 1900 determines that the user indicated by the identifier passed from the control unit 1100 is not subscribed (step S11: No), the user information update unit 1900 displays a message to that effect on the administrator terminal. To end the process.

  Next, the subscription registration process will be described with reference to FIG.

  The administrator of the privilege grant system 100 inputs the identifier and personal information of the user who makes a subscription contract to the terminal connected to the interface unit 1120.

  When the control unit 1100 acquires the identifier and personal information of the user who makes a subscription contract via the interface unit 1120 (step S30), the control unit 1100 passes the acquired identifier and personal information to the user information update unit 1900, and Request information update.

  Upon receiving the request, the user information update unit 1900 determines whether the user indicated by the passed identifier is a new subscriber (step S31). Specifically, the user information update unit 1900 sets the identifier passed from the control unit 1100 as the user ID 2211 from the user information table 2210 (see FIG. 7) stored in the user information storage unit 2200. Search for records that have been saved. If there is no corresponding record, the user information update unit 1900 determines that the user is a new subscriber (step S31: No), and registers the subscriber (step S32). Specifically, a new subscriber identifier is set as the user ID 2211, a withdrawal flag 2212 is set to “0”, and personal information is set in the address 2213 and the like, and a record is added to the user information table 2210. The process is terminated.

  On the other hand, if there is a record in the user information table 2210 in which the identifier passed from the control unit 1100 is set as the user ID 2211 (step S31: Yes), the user information update unit 1900 It is determined whether the user is a user who is canceling the contract (original user) or a currently subscribed user (step S33). Specifically, when “1” is set as the withdrawal flag 2212 in the record, the user information update unit 1900 displays the user indicated by the identifier passed from the control unit 1100. Is determined to be the original user, and if “0” is set, it is determined that the user is subscribed. If it is determined that the user is subscribed (step S33: No), the user information update unit 1900 displays a message to that effect on the administrator terminal, and ends the process.

  When the user information update unit 1900 determines that the user indicated by the identifier passed from the control unit 1100 is the original user (step S33: Yes), the user information update unit 1900 registers the contract subscription (step S34). Specifically, the user information update unit 1900 sets “0” as the withdrawal flag 2212 of the record in which the identifier passed from the control unit 1100 is set as the user ID 2211 in the user information table 2210. In addition, the user information update unit 1900 may include an address 2213, the number of households 2214, and the like in the user record registered in the user information table 2210 based on the personal information passed from the control unit 1100 as necessary. Update the information set as.

  Next, the user information updating unit 1900 calculates the resumption point (this point) from the temporary point using the equation (3) as described in the section <Method for assigning resumption points at the time of re-contracting>. (Step S33), the calculated resume point is given to the original user who rejoined (Step S34). For example, when the user with the user ID “U030” re-contracts in December 2013, the user information update unit 1900 uses the calculated restart point as the user ID 2111 of the point information table 2110 “U030”. Is set as “December 2013” of the grant point 2113 of the record in which “is set”, the calculated restart point is set as the point total 2112, and the process is terminated.

  Next, the point giving process will be described with reference to FIG.

  When the control unit 1100 receives an interrupt from the timer 1110 for instructing point grant for the previous month (step S20: Yes), the control unit 1100 requests the point grant unit 1200 to give points to each user.

  Upon receiving the request, the present point granting unit 1200 grants points to all users registered in the user information table 2210 (see FIG. 7) stored in the user information storage unit 2200 ( Step S21: Yes).

  First, the point grant unit 1200 reads one record from the user information table 2210, and when “1” is set as the withdrawal flag 2212, that is, when the contract is currently being canceled (step S22: Yes). ), It is determined that the user indicated by the identifier (hereinafter referred to as “process ID”) set as the user ID 2211 is the original user, and requests provisional point granting unit 1300 to provide provisional points. .

  Upon receiving the request, the provisional point granting unit 1300 calculates provisional points as described above in the section <Provisional point assignment method during contract cancellation>. Specifically, the provisional point granting unit 1300 requests the power consumption estimation unit 1500 to estimate the power consumption of the user indicated by the process ID, and the received power consumption estimation unit 1500 receives the request in the <contract As described in the section “Estimation of power consumption during cancellation>”, the power consumption of the user indicated by the process ID is estimated (step S23). The provisional point giving unit 1300 calculates provisional points from the estimated power consumption using the above formula (1) (step S24), and the process ID is set as the user ID 2111 of the point information table 2110. The calculated temporary points are set in the record as the last month of the granted points 2113, and the total set as the point total 2112 is updated (step S25).

  In step S22, when “0” is set as the withdrawal flag 2212 of the record read from the user information table 2210, that is, when it is currently subscribed (step S22: No), the point granting unit 1200 Then, as described in the section <Method for Granting Points during Contract>, the points are calculated using the above formula (1) from the amount of power used by the user indicated by the process ID (step S26). ).

  Then, the point granting unit 1200, when the restart point is set as the last month of the grant point 2113 in the record in which the process ID is set as the user ID 2111 of the point information table 2110 (step S27: Yes) ), The calculated provisional point is added to the restart point (step S28), and the total set as the point total 2112 is updated (step S25).

  In the embodiment, when estimating the amount of power used, the user attribute is estimated by the user attribute estimation unit 1600. However, when updated by the user, the update result may be used. In this case, even if the contract is being canceled, the user can update the personal information. In addition, although the amount of power used is estimated, provisional points may be calculated and given based on the amount of power that the user actually receives and uses from another power company. In this case, a means for acquiring the amount of power used by receiving supply from another power company from the user is required.

  In order to express the present invention, the present invention has been properly and fully described through the embodiments with reference to the drawings. However, those skilled in the art can easily change and / or improve the above-described embodiments. It should be recognized that this is possible. Therefore, unless the modifications or improvements implemented by those skilled in the art are at a level that departs from the scope of the claims recited in the claims, the modifications or improvements are not covered by the claims. To be construed as inclusive.

T Terminal station H Electric power customer 1 Center server apparatus 1100 Control unit 1200 Point grant unit 1300 Temporary point grant unit 1400 Restart point grant unit 1500 Power consumption estimation unit 1600 User attribute estimation unit 1700 Communication unit 1800 Weather information acquisition unit 1900 User information update unit 2000 Electric energy history information storage unit 2100 Point information storage unit 2200 User information storage unit 2300 Life cycle information storage unit 3000 Weather information providing device

Claims (9)

A privilege granting system that grants privileges to users of services that can be used on the condition of a subscription contract with a service provider,
Privilege granting means for granting a privilege according to the service used to the user;
As a provisional privilege, a privilege presumed to be granted by the privilege granting means when the subscription contract is continued is given to the original user who has stopped using the service due to the cancellation of the contract with the service provider. Provisional privilege granting means,
Privilege storage means for storing the privilege granted by the privilege granting means or the provisional privilege given by the provisional privilege granting means in association with the identification information of the user;
When the original user resumes use of the service by a re-subscription contract with the service provider, the original user is stored in the privilege storage unit in association with the identification information of the original user. A privilege granting system comprising: restart privilege granting means for granting a privilege to the original user based on the provisional privilege. A usage history storage means for storing a history of the service used by the original user;
Based on the history, the provisional privilege granting unit estimates a service that the original user would have used during a predetermined period of not using the service due to the cancellation of the contract, and responded to the estimated service The privilege provision system according to claim 1, wherein the privilege is a temporary privilege. Further equipped with weather information acquisition means for acquiring weather information including atmospheric temperature,
The provisional privilege granting unit acquires the weather information for the predetermined period by the weather information acquisition unit, and further estimates a service that would have been used during the predetermined period based on the acquired weather information. The privilege grant system according to claim 2. User attribute storage means for storing attributes of the original user including the family structure in the subscription contract;
Attribute estimation means for estimating the attribute of the original user during the predetermined period based on an attribute stored in the user attribute storage means;
The privilege according to claim 2 or 3, wherein the provisional privilege granting unit further estimates a service that would have been used during the predetermined period based on the attribute estimated by the attribute estimation unit. Grant system. Further comprising a life cycle storage means for storing a usage trend of the service according to the life cycle,
5. The provisional privilege granting unit estimates a service that would have been used during the predetermined period, further based on the usage tendency stored in the lifecycle storage unit. Bonus grant system. The provisional privilege granting unit calculates a provisional privilege by performing predetermined weighting on the estimated service, and the longer the period from the cancellation of the contract to the estimation time, the greater the weighting compared to the case where the period is shorter. It is made small. The privilege provision system as described in any one of Claims 1-5 characterized by the above-mentioned. The resumption privilege granting unit calculates a privilege by performing predetermined weighting on the provisional privilege, and the longer the period from the cancellation of the contract to the re-enrollment contract, the shorter the period is, The privilege granting system according to any one of claims 1 to 6, wherein: The service provider is a power provider.
The privilege granting means grants a point corresponding to the amount of power used as a privilege to the user,
The provisional privilege granting unit gives, to the original user, a point estimated to have been granted by the privilege granting unit when the subscription contract is continued, as a provisional point,
The privilege storage means stores the points given by the privilege granting means or the provisional points given by the provisional privilege granting means in association with user identification information,
When the original user resumes the use of electric power provided by a re-subscription contract with the electric power provider, the resumption privilege granting means is associated with identification information of the original user. The privilege grant system according to any one of claims 1 to 7, wherein points are given to the original user based on the temporary points stored in the privilege storage means. A privilege or provisional privilege is granted to a user of a service that can be used on the condition of a subscription contract with the service provider, and the privilege or provisional privilege granted in association with the identification information of the user A privilege granting method used in a privilege granting system comprising a privilege storage means for storing
A privilege granting step for granting a privilege according to the service used to the user,
As a provisional privilege, a privilege presumed to be granted in the privilege granting step when the subscription contract is continued is given to the original user who has stopped using the service due to the contract cancellation with the service provider. A provisional bonus grant step,
When the original user resumes use of the service by a re-subscription contract with the service provider, the original user is stored in the privilege storage unit in association with the identification information of the original user. A privilege granting method comprising: a restart privilege granting step of granting a privilege to the original user based on the provisional privilege.

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