JP6414933B2 - Electronic bookkeeping system and slip information management method - Google Patents

Description

  The present invention relates to an electronic bookkeeping system and a slip information management method for generating a slip based on an operation of a customer who visits a financial institution and managing information related to the slip.

  Conventionally, financial institutions such as banks have been engaged in operations such as deposits, withdrawals and transfers by customers. When customers visit a financial institution, a receipt slip, withdrawal slip or Necessary information is entered in the transfer slip.

  In this way, the required items for the slip have been entered manually by the customer in the past, but recently, the required items for the slip are input using a terminal device called an electronic accounting table provided in the store of a financial institution. The technology to do is known.

  For example, in Patent Document 1, input data for a slip item is received by an electronic book stand provided in a store of a financial institution, and the received input data is combined with the image data of the slip and printed. A technique for creating a slip is disclosed. In addition, this Patent Document 1 also describes that information relating to an account stored in a cash card is read to reduce the work effort of a customer related to data input and to improve processing efficiency.

JP 2010-0779604 A

  However, the electronic bookkeeping of Patent Document 1 cannot accept customers who have brought in completed slips. Therefore, the customer who brought the completed slip has to input the data of the slip item corresponding to the filled slip brought in the electronic bookkeeping from the beginning to the electronic bookkeeping.

  For the customer, there is a problem that it is troublesome to recreate the slip on the electronic book stand even though there is a pre-filled slip, and the load on the customer is too great. When a large number of completed slips are brought in, it is not practical to recreate slips corresponding to all the filled slips brought in with the electronic bookkeeping table. In such a case, it is realistic for the customer to re-create the minimum number of slips necessary for reception in the electronic bookkeeping, and there are many cases where appropriate reception is not performed. For this reason, the financial institution cannot accurately grasp the occurrence status of the brought-in slip until the customer submits the completed slip (hereinafter referred to as “bring-in slip”) brought to the counter. There is also a problem that appropriate measures cannot be taken.

  In this way, it is an important issue how to properly accept customers who bring in completed slips while controlling the customer's load, and how to grasp the occurrence status of brought-in slips. .

  The present invention is for solving the above-mentioned problems of the prior art, and enables appropriate reception of a customer who has brought in a completed slip while suppressing the customer load. It is an object to provide an electronic bookkeeping system and a slip information management method that can be grasped.

In order to solve the above-described problems and achieve the object, the present invention provides an electronic bookkeeping machine that accepts an input operation of a customer who visits the store and creates a slip necessary for the customer to request processing at the store window. An electronic bookkeeping system including numbering means for assigning a receipt number according to the purpose of visiting the customer, and the number of each type of brought-in slip that the customer wishes to process at the window A receiving means for receiving the information, information relating to the created slip created by the electronic bookkeeping machine, and information relating to the number of each type of the brought-in slip received by the receiving means in association with the receipt number And a management means for managing .

Further, in the above invention, the number of sheets of each type of the carry-slip accepted by the accepting means, for each type and number of each type of the created document created by the electronic bookkeeping machine in total, the aggregation means aggregates the information relating to the number of each type of document, and further comprising a output means for outputting information relating to the number of each type of aggregated documents by the aggregator To do.

Further, in the present invention, the present invention based on the information related to the number of each type of brought-in slip accepted by the accepting means and the information related to the created slip created by the electronic bookkeeping machine, A calculation means for calculating a predicted processing time required for processing at the window for each customer, and a process for aggregating information related to the predicted processing time of the customer based on the predicted processing time for each customer calculated by the calculation means A forecast time counting means, and the output means outputs the predicted processing time of the customer tabulated by the predicted processing time tabulation means together with information relating to the number of slips counted by the tabulation means. It is characterized by.

Further, in the above invention, the receiving means receives an image of the carry-slip, based on the image of the carry-slip accepted determines the type of the carry-slip, to the determined type It is counted in the number of the corresponding brought-in slips.

Further, in the above invention, further comprising a carry-slip whether accepting means for accepting information relating to the presence or absence of the carry-slip, the receiving unit, the carrying-slip is present by the carrying-slip whether reception means When the information to the effect is received, the information regarding the number of sheets for each type of the brought-in slip is received.

The present invention further includes management means for managing whether or not processing at the window has been performed for each customer in the above invention, wherein the counting means is configured to perform processing at the window by the management means. Based on information relating to the number of each type of the brought-in slip accepted by the accepting means corresponding to a customer who has not been made, and information relating to the created slip created by the electronic bookkeeping machine, Summarizing information related to the number of each type of slip that is not processed at the window, the predicted processing time counting means corresponds to a customer that is not processed at the window by the management means, Based on the predicted processing time for processing at the window calculated by the calculating means, the estimated processing time for customers who are not processed at the window is aggregated.

  Further, in the present invention according to the above-mentioned invention, the counting unit accepts designation of a period to be counted, and obtains information related to the number of slips for each type of slips processed at the window during the accepted period to be counted. It is characterized by counting.

The present invention is also a slip information management method in an electronic bookkeeping system including an electronic bookkeeping machine that accepts an input operation of a customer who visits the store and creates a slip necessary for the customer to request processing at a store window. A numbering step for numbering a reception number in accordance with the purpose of visit of the customer, and a reception step for receiving information on the number of each type of brought-in slip that the customer wishes to process at the window And a management step for managing information relating to the created slip created by the electronic bookkeeping machine and information relating to the number of each type of the brought-in slip accepted by the accepting step in association with the acceptance number. It is characterized by including.

According to the present invention, to enable the appropriate acceptance of the customer brought in a slip of the filled-in while suppressing the customer load, it is possible to grasp the occurrence of carry-slip.

FIG. 1 is an explanatory diagram for explaining the outline of the slip information management method in the electronic bookkeeping system according to the present invention. FIG. 2 is a diagram illustrating a system configuration of the electronic bookkeeping system according to the present embodiment. FIG. 3 is a block diagram showing an internal configuration according to this embodiment of the accepting machine shown in FIG. FIG. 4 is an explanatory diagram for explaining a data configuration according to the present embodiment of the accepting machine shown in FIG. FIG. 5 is a block diagram showing an internal configuration according to the present embodiment of the electronic bookkeeping machine shown in FIG. FIG. 6 is an explanatory diagram for explaining a data configuration according to the present embodiment of the electronic bookkeeping machine shown in FIG. FIG. 7 is a block diagram showing an internal configuration according to the present embodiment of the server shown in FIG. FIG. 8 is an explanatory diagram for explaining a data configuration according to the present embodiment of the server shown in FIG. FIG. 9 is a block diagram showing an internal configuration according to the present embodiment of the window terminal shown in FIG. FIG. 10 is an explanatory diagram for explaining a data configuration according to the present embodiment of the window terminal shown in FIG. FIG. 11 is a diagram for explaining screen transitions associated with screen configurations and operations related to input of slip items of a created slip and input of number of brought-in slips in the electronic bookkeeping machine shown in FIG. FIG. 12 is a diagram for explaining the screen configuration and the screen transition associated with the operation related to the confirmation of the contents of the slip item of the created slip and the confirmation of the number of brought-in slips by type at the window terminal shown in FIG. . FIG. 13 is a diagram for explaining the screen transition of the staff terminal menu screen shown in FIG. 2 and the screen configuration and operation of the inquiry screen that can be specified from the menu screen. FIG. 14 is a diagram for explaining an output example of the totaling result output by the server based on the totaling instruction operated at the window terminal shown in FIG. FIG. 15 is a flowchart showing a processing procedure of a series of processes such as an input process of a slip item of a created slip and an input process of the number of brought-in slips by type in the electronic bookkeeping machine shown in FIG. FIG. 16 shows a processing procedure of a series of processes such as confirmation processing of the contents of the slip item of the created slip, confirmation processing of the number of brought-in slips according to the type, and print processing of the created slip in the window terminal shown in FIG. It is a flowchart.

  Exemplary embodiments of an electronic bookkeeping system and a slip information management method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, an outline of a slip information management method in the electronic bookkeeping system according to the present invention will be described with reference to FIG. In the example shown in FIG. 1, the customer who brought in the completed slip who visited the financial institution creates a slip corresponding to the transaction requested by the electronic bookkeeping machine 30 other than the completed slip that was brought in, and created the slip. And a diagram for explaining an overview of the functions of the electronic bookkeeping system, the interface between the electronic bookkeeping system and the customer in a series of processing until a transaction corresponding to the brought-in slip is requested from the window, the data flow in the electronic bookkeeping system It is.

  A customer who visits a financial institution first inputs information relating to the purpose of visiting the store and the presence or absence of a brought-in slip to the accepting machine 10 as shown in FIG. When accepting the input of (a), the accepting machine 10 assigns a receipt number of a number system according to the purpose of visiting the store, stores information on the purpose of visiting the store and the presence or absence of a carry-in slip in association with the received number, As shown in (b), a number tag printed with a barcode including information on the receipt number is issued.

  The reception machine 10 manages the order of calling to the window for each number system of the reception number and the presence / absence of calling to the window for each received reception number. When accepting a call request by operating a teller monitor 91 (not shown) installed at the counter, the accepting machine 10 starts from a reception number that is waiting for a call in the number system of the reception number corresponding to the type of the counter that made the call request. Then, by selecting the first reception number waiting for the call and displaying the selected reception number on the number calling device 92 (not shown), the customer corresponding to the reception number is called to the window. The reception device 10 displays a message for guiding to the electronic bookkeeping machine 30 when it is determined that the creation of a slip is necessary based on the purpose of visiting the store entered in (a). The example shown in FIG. 1 shows an example when a customer is guided to the electronic bookkeeping machine 30.

  In the electronic bookkeeping machine 30, the customer reads the barcode on the number tag issued by the accepting machine 10 with a barcode reader 36 (not shown) connected to the electronic bookkeeping machine 30 as shown in (c). The electronic bookkeeping machine 30 obtains the receipt number from the barcode on the number tag, designates the receipt number obtained for the accepting machine 10 as shown in (d), and obtains an information request associated with the receipt number I do. As shown in (e), the accepting machine 10 transmits the information on the purpose of visiting the store and the presence / absence of the carry-in slip entered by the customer in (a) as a response to the information acquisition request in (d).

  The electronic bookkeeping machine 30 displays a screen for creating a slip corresponding to the purpose of visiting the store acquired in (e), and accepts input of information on items of the created slip by the customer as shown in (f). In addition, the electronic bookkeeping machine 30 is a screen for inputting the number of carry-in slips according to the type of carry-in slip when the information regarding the presence / absence of the carry-in slip accepted in (e) is present. And the input of the number of sheets for each type of carry-in slip is accepted as shown in (g). When these operations are completed, the customer waits for a call to the window.

  The electronic bookkeeping machine 30 inputs the receipt number by the barcode reader 36 shown in (c), the entry of the slip item for the slip corresponding to the purpose of visiting shown in (f), and the carry-in slip shown in (g). The input of the number of sheets by type is accepted, and the receipt number, the item information of the slip to be created, and the number of carry-in slips by type are transmitted to the server 20 as shown in (h). The server 20 stores the information received in (h) as information using the reception number as a key, and thereafter manages the processing status of the customer for the reception number.

  When a teller who is an employee in charge of the service at the window operates a customer call on a teller monitor 91 (not shown) installed at the window, a call request is transmitted to the receiving machine 10 as shown in (i). The The accepting machine 10 determines the acceptance number to be called in response to the accepted call request and displays it on the number calling device 92 (not shown), and the receipt number called by the server 20 and the calling window as shown in (j). Notify information.

  If the server 20 accepts the receipt number and the information of the calling window in (j), the server 20 corresponds to the receipt number accepted in (j) from the information stored based on the information notified in (h). Information is extracted and transmitted to the window terminal 40 corresponding to the information of the window that was called in (j) as shown in (k). As a result, in conjunction with the operation of the teller monitor 91, information on the slip to be created and information on the number of brought-in slips according to the type of carry-in slip automatically entered by the called customer using the electronic bookkeeping machine 30 are automatically sent to the window terminal 40. Passed.

  The window terminal 40 displays a screen for confirming information related to the slip to be created received in (k), and if a confirmation operation is accepted, the slip corresponding to the confirmed information as shown in (m). Is output from a printer 95 (not shown). In addition, if it is necessary to change the information regarding the slip to be created, the window terminal 40 can correct the information. In addition, the window terminal 40 displays the number of brought-in slips received in (k) for each type on the screen, and can change it as necessary. The window terminal 40 transmits the changed content to the server 20. As a result, the server 20 updates the information managed in its own device based on the received information. Further, when the processing for the information received in (k) is completed, the window terminal 40 transmits a message to that effect to the server 20. As a result, the server 20 updates the state of the receipt number transmitted in (k) to a state that the processing at the window is completed.

  In this way, the server 20 manages the customer's waiting status for the receipt number received in (h), and also creates item information of the slip to be created, which is the contents of the customer's transaction request for the receipt number, and the type of carry-in slip. Manage the number of sheets. Further, the server 20 performs aggregation based on information managed as shown in (n) in response to a request from the staff terminal 93 or the like, and outputs the aggregation result to the requesting display unit or the printer 95 (not shown). can do. For example, the number of customers waiting and the number of customers waiting, based on the waiting status for each receipt number, the information on the created slip associated with the receipt number, and the information on the number of carry-in slips by type It is possible to count the number of slips including the number of brought-in slips.

  In this way, a receipt number is assigned to each customer who visits the store, and the waiting state of the customer is managed in association with the receipt number, and information related to the slip to be created and the number of brought-in slips by type are received, Manage the information related to the slip created in association with the receipt number and the number of brought-in slips by type, and output the counting result based on the waiting status of the customer and the type of slip to be created or brought-in slip Therefore, it is possible to appropriately accept a customer who brought in a completed slip while suppressing the customer load, and to grasp the state of occurrence of the brought-in slip.

  Next, the system configuration of the electronic bookkeeping system according to the present embodiment will be described. FIG. 2 is a diagram illustrating a system configuration of the electronic bookkeeping system according to the present embodiment. The electronic bookkeeping system is a reception machine 10 that issues a receipt number when a customer visits the store, an electronic bookkeeping machine 30 that inputs information related to a slip to be created, and information related to the slip entered by the electronic bookkeeping machine 30 at a window. A window terminal 40 that can be modified, a printer 95 that prints a slip based on information related to the slip confirmed and corrected at the window terminal 40, a teller monitor 91 for making a call to the customer's window, etc. A number calling device 92 for displaying the customer's reception number to be called in response to an operation of the teller monitor 91 and outputting a call voice; a supervisor monitor 90, a staff terminal 93, and a customer terminal 94 for outputting a customer visit status; And a server 20 that performs data communication with these devices and performs data cooperation and processing cooperation. In this embodiment, the window terminal 40 and the teller monitor 91 are separate devices, but may be an integrated apparatus having the functions of both the window terminal 40 and the teller monitor 91.

  The number of electronic bookkeeping machines 30 is determined according to the scale of the store, and one or more electronic bookkeeping machines 30 are installed. The teller monitor 91 and the counter terminal 40 are installed at each counter, and the teller monitor 91 installed at each counter accepts a customer call instruction to the counter. The number calling device 92 is installed in a number corresponding to at least the type of window. The accepting machine 10, the electronic bookkeeping machine 30, and the customer terminal 94 are installed in a customer zone that is a customer movement range. The staff terminal 93 is also located in the customer zone because it is possessed by a lobby man who handles customers in the customer zone. The window terminal 40, the executive seat monitor 90, the teller monitor 91, the number calling device 92, and the printer 95 are installed in a staff zone that is a movement range of employees of the financial institution. The number calling device 92 may be installed in the customer zone.

  The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, and a card reader 13. When the customer visits the store, the customer first receives a visit using the apparatus. Specifically, the customer selects a store visit purpose displayed on the display operation unit 11. The accepting machine 10 determines the type of window corresponding to the purpose of visiting the store and whether or not a slip needs to be created based on the purpose of visiting the store entered by the customer. The accepting machine 10 guides the electronic bookkeeping machine 30 when it is determined that the creation of a slip is necessary. The accepting machine 10 has a setting as to whether or not to issue a number tag with a receipt number when guiding to the electronic bookkeeping machine 30. If it is set not to issue a number tag when guiding to the electronic bookkeeping machine 30, the numbering of the reception number is not performed when guiding to the electronic bookkeeping machine 30 is performed. If it is determined that the creation of a voucher is not necessary, or if it is determined that a voucher needs to be created and the user is directed to the electronic bookkeeping machine 30, the customer visits the store. Numbering of the reception number corresponding to the type of the window corresponding to the purpose is performed, and the number tag printed with the reception number is issued from the number tag printing unit 12.

  In addition, when the card reader 13 reads the cash card, the reception device 10 stores the information read from the cash card in association with the reception number. The accepting machine 10 can accept input of presence / absence of a carry-in slip, and stores information relating to presence / absence of a carry-in slip in association with a receipt number. In addition, the reception machine 10 receives a customer call request from the window and calls the customer by the reception number. Specifically, if a call request from the teller monitor 91 installed at the window is received, the next call reception number to be called from the queue of reception numbers waiting for the type of window of the request source. By making a decision and outputting the receipt number to the number calling device 92, a call is made to the customer's window corresponding to the received receipt number.

  The electronic bookkeeping machine 30 includes a multi-card scanner 33 that obtains a card image of card-type identification information such as a license and an insurance card, a QR code reader 34 that reads a QR code (registered trademark), and a receipt printer that issues a number tag. 35. A bar code reader 36 for reading the bar code printed on the number tag issued by the accepting device 10 can be connected. However, the receipt printer 35 and the barcode reader 36 are basically not connected to each other. The electronic bookkeeping machine 30 obtains a receipt number indicating how to obtain a receipt number in response to the setting of whether or not to issue a number tag when guiding to the electronic bookkeeping machine 30 of the accepting machine 10 There is a setting of the method, and it is possible to set whether to read from the barcode of the number tag issued by the receiving machine 10 or to request the numbering by specifying the purpose of visiting the receiving machine 10. The receipt printer 35 and the barcode reader 36 are selectively connected according to a setting indicating how to obtain the receipt number.

  If the setting of the reception number acquisition method is to request the numbering by specifying the purpose of visiting the reception machine 10, the receipt printer 35 for issuing a number tag to the customer guided to the electronic bookkeeping machine 30 is provided. Connected. Further, when the setting of the reception number acquisition method is read from the barcode of the number tag issued by the reception device 10, the reception number is acquired from the barcode of the number tag issued by the reception device 10. The bar code reader 36 is connected. However, even in this case, it is possible to input the reception number by using the numeric keypad while looking at the contents printed on the number tag, and therefore the connection of the barcode reader 36 is not essential.

  The electronic bookkeeping machine 30 has a function for a customer guided from the receiving machine 10 to create a slip. If the setting of the receipt number acquisition method is to read from the barcode on the number tag issued by the reception machine 10, first, the barcode reader 36 reads the receipt number from the barcode on the number tag, and the reception machine 10, the purpose of visiting the receipt number for the receipt number, information on the presence or absence of a carry-in slip, and information on the cash card read by the card reader 13 are acquired. Further, the electronic bookkeeping machine 30 determines the slip corresponding to the purpose of visiting the store, displays the items of the slip on the screen in order, accepts the input of the slip item by the customer, and temporarily slips the slip item not shown inside. Store as data 38e. Further, the cash card information received from the accepting machine 10 can be automatically reflected in the slip item data 38e.

  In addition, when the setting of the receipt number acquisition method is to request the numbering by specifying the purpose of visit to the accepting machine 10, the electronic bookkeeping machine 30 accepts the input of the purpose of visit and accepts the purpose of visiting the store. The corresponding slip is determined, the items of the slip are sequentially displayed on the screen, the customer slip item input is accepted, and temporarily stored as slip item data 38e (not shown).

  The electronic bookkeeping machine 30 can also read a QR code including information related to a customer's account displayed on a portable terminal read by the QR code reader 34 and automatically reflect the read QR code on slip item data 38e (not shown). In this case, a mobile terminal such as a mobile phone has a function of registering personal information such as a customer's name, address, and account number, and a function of converting the registered personal information into a QR code.

  The electronic bookkeeping machine 30 displays a screen for inputting the number of brought-in slips according to the type and accepts the input of the number of brought-in slips according to the type. In this case, when the information on the presence / absence of the carry-in slip for the receipt number is acquired from the accepting machine 10, the expansion control of the screen for inputting the number of carry-in slips according to the type may be performed according to the information. Good.

  Further, the electronic bookkeeping machine 30 determines whether or not the identity verification is necessary based on the input information of the slip item corresponding to the slip to be created. Is created, and the screen for creating a personal identification record is controlled. When the electronic bookkeeping machine 30 receives the input related to the personal identification record and the image data of the personal identification material by the multi-card scanner 33, the electronic bookkeeping machine 30 temporarily stores it as the personal identification record data 38f (not shown).

  When the setting of the receipt number acquisition method is to request the numbering by specifying the purpose of visiting the receipt machine 10 for the electronic bookkeeping machine 30, the entry of the slip item corresponding to the slip to be created and the When the input of the number of types is completed, the reception machine 10 requests the reception machine 10 to number the reception number according to the purpose of visiting the store, obtains the reception number, and uses the receipt printer 35 to put the number tag on which the reception number is written. Issue.

  Further, the electronic bookkeeping machine 30 transmits information such as the acquired receipt number, slip item data 38e (not shown), personal identification record data 38f, and the number of carry-in slips according to the type to the server 20. The server 20 registers and manages the received information in the reception number data 24a and the slip item data 24b.

  The window terminal 40 has a function of confirming information related to a slip or the like registered by the customer at the electronic bookkeeping machine 30 at the window and printing the slip or the like based on the confirmed information. The window terminal 40 acquires information on the slip registered by the customer called to the window and the personal identification record from the server 20 and displays the acquired slip and information on the personal identification record on the screen. Confirmation is performed, and if confirmed, a slip and a personal identification record are printed from the printer 95 based on the confirmed information.

  Further, the window terminal 40 can correct the information related to the slip and the identity confirmation record acquired from the server 20, and when it is revised, the slip and the identity verification record are printed from the printer 95 based on the revised content. At the same time, the correction content is transmitted to the server 20.

  Further, the window terminal 40 has a function of inquiring about the waiting status of the customer, confirming the transaction details of the waiting customer, and outputting various tabulation results irrespective of the call to the customer window.

  The server 20 manages the receipt number data 24a and the slip item data 24b. The receipt number data 24a is data including the status, cash card data, the number of created slips by type and the number of carry-in slips by type for each receipt number assigned by the accepting machine 10. The slip item data 24b is data including item information of slips registered and updated by the electronic bookkeeping machine 30 or the window terminal 40.

  The server 20 registers the receipt number data 24 a and the slip item data 24 b based on the information transmitted from the electronic bookkeeping machine 30 and updates it based on the information transmitted from the window terminal 40. Further, the server 20 manages the processing status for each reception number in the reception number data 24a.

  The staff terminal 93 has a function equivalent to that of the window terminal 40, but a function that involves updating data such as information related to a slip is limited. In addition, the customer terminal 94 has a customer waiting status inquiry function.

  Next, the flow of processing when a customer call operation is performed on the teller monitor 91 will be described. When the teller monitor 91 receives a call operation to the customer's window, the teller monitor 91 transmits a customer's call request including information for identifying the window where the teller monitor 91 is installed to the accepting machine 10. Based on the information for identifying the window included in the call request of the teller monitor 91, the reception machine 10 determines the next reception number to be called from the queue of reception numbers waiting for the type of the window. Thus, the determined reception number is transmitted to the number calling device 92 corresponding to the information for identifying the window included in the received call request. The number calling device 92 that has received the reception number displays the received reception number on the display unit, and calls the customer of the reception number received by voice.

  In addition, the reception device 10 also notifies the server 20 of information identifying the reception number transmitted to the number calling device 92 and the window included in the call request. The server 20 that has received the information identifying the reception number and the window extracts information associated with the received reception number from the reception number data 24a and the slip item data 24b, and corresponds to the information that identifies the received window. Transmit to the terminal 40.

  In this way, information relating to the slip and identity verification document registered by the customer called to the counter terminal 40 is delivered in conjunction with the customer's calling operation on the teller monitor 91, so that the customer's calling operation is performed on the teller monitor 91. When this is done, a confirmation screen such as a slip registered by the customer who automatically called the window at the electronic bookkeeping machine 30 is displayed on the window terminal 40.

  Next, an internal configuration according to the present embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the accepting machine 10 according to the present embodiment. The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, a card reader 13, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel display device or the like. The display operation unit 11 displays buttons and the like that allow the customer to select and input the purpose of visiting the store, and receives selection input of the buttons. The number tag printing unit 12 is an output unit that prints a number tag on which information such as a reception number is described. The card reader 13 is an input unit that reads information on a card such as a cash card. The communication unit 14 is an interface unit for performing data communication with the server 20 and the electronic bookkeeping machine 30 via a communication line such as a LAN (Local Area Network).

  The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 includes setting parameters 15a, reception number numbering data 15b, and reception number data 15c. The setting parameter 15 a is a parameter related to the reception process of the reception machine 10. The reception number assignment data 15b is data relating to the reception number assignment situation. The receipt number data 15c is data having, for each receipt number assigned, the status, information on presence / absence of a carry-in slip accepted when the number tag is issued, and cash card information.

  The control unit 16 is a control unit that controls the entire receiving machine 10 and includes a reception processing unit 16a, a reception number numbering unit 16b, a number tag issuing unit 16c, and a reception number data management unit 16d. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  The reception processing unit 16a is a control unit that controls the entire reception process of the store visitor. The reception processing unit 16a displays a screen for accepting a store visit of the display operation unit 11, accepts the purpose of visit and presence / absence of a carry-in slip, accepts information of the cash card read by the card reader 13, and responds to the purpose of visit The receipt number is assigned by the receipt number numbering unit 16b, and the purpose of visiting the store, the presence / absence of a brought-in slip, information on the read cash card, and the like are registered in the receipt number data 15c in association with the assigned receipt number.

  However, when setting the setting parameter 15a to guide to the electronic bookkeeping machine 30, it is set not to issue a number tag, and it is determined that guidance to the electronic bookkeeping machine 30 is necessary depending on the purpose of visiting the store. In this case, the reception processing unit 16a displays only a message for guiding to the electronic bookkeeping machine 30, and does not issue a number tag. Also, if the setting parameter 15a is set to guide the electronic bookkeeping machine 30 and the number tag is not issued, the purpose of visiting the store that needs to be guided to the electronic bookkeeping machine 30 is selected. A message indicating guidance to the electronic bookkeeping machine 30 for such a customer who intends to visit the store may be displayed. Further, when it is not possible to input the presence / absence of a carry-in slip by setting the setting parameter 15a, a screen is displayed so that information indicating the presence / absence of a carry-in slip cannot be input.

  If the receipt number numbering unit 16b accepts a receipt number numbering request according to the purpose of visiting the store from the electronic bookkeeping machine 30 via the acceptance processing unit 16a or the communication unit 14, the receipt number numbering unit 16b is adapted to the accepted purpose of visiting the store. Assign a receipt number. Specifically, a reception number band corresponding to the purpose of visiting the store is determined, and the next reception number after the last numbered reception number of the reception number numbering data 15b is assigned as a new reception number, and the reception is made accordingly. The numbering data 15b is updated.

  The number tag issuing unit 16c causes the number tag printing unit 12 to print the number tag on which the reception number designated based on the control of the reception processing unit 16a is described. On the printed number tag, the receipt number is printed with character information that can be recognized by a person and a barcode that can be read by the barcode reader 36.

  If the receipt number data management unit 16d receives an acquisition request for receipt number information including a receipt number from another device such as the electronic bookkeeping machine 30 via the communication unit 14, the receipt number data 15c is received with the received receipt number. The corresponding record information is returned as a response to the request source.

  If the reception number data management unit 16d receives a call request including the window number of the window where the teller monitor 91 is installed from the teller monitor 91, the window number included in the call request received from the reception number data 15c. The reception number to be called is selected, the state of the reception number data 15c corresponding to the reception number is set to “Called”, and the reception number is transmitted to the number calling device 92. The number calling device 92 displays the received reception number on the display unit when receiving the reception number, and calls the customer of the reception number received by voice. Further, when receiving a call request from the teller monitor 91, the reception number data management unit 16d transmits a reception number to the number calling device 92 and records a record of the reception number data 15c corresponding to the call reception number on the server 20. Send to.

  Next, the data configuration according to the present embodiment of the accepting machine 10 shown in FIG. 3 will be described. FIG. 4 is an explanatory diagram for explaining the data configuration of the accepting machine 10 according to the present embodiment.

  The setting parameter 15a indicates whether or not it is necessary to issue a ticket at the time of guidance of the electronic bookkeeping machine indicating whether it is necessary to issue a number tag at the time of guiding the customer to the electronic bookkeeping machine 30, and whether or not the customer has a carry-in slip. Information on the receipt number band by purpose, which is the reception number band for each purpose of visit, information on the purpose-specific window indicating the type of the contact by purpose of visit, and electronic book entry by purpose of visit Information on the necessity of guidance to the electronic bookkeeping machine for each purpose indicating whether or not guidance to the machine 30 is necessary.

  In the example of the setting parameter 15a in FIG. 4, the necessity of ticketing at the time of guidance of the electronic bookkeeping machine is “necessary”, and it is necessary to issue a number tag when guiding the customer to the electronic bookkeeping machine 30. "Indicates that it is possible to input the presence or absence of a customer's carry-in slip. In addition, the example of the information on the reception number band by purpose of the setting parameter 15a in FIG. 4 is that the purpose of visiting is “1 to 399” as the number of reception numbers for deposit, withdrawal, transfer, and tax payment. The purpose indicates that the numbering zone of the receipt number and loan acceptance number is “500 to 899”. In addition, the example of the information on the window according to purpose of the setting parameter 15a in FIG. 4 is that the type of window corresponding to deposit, withdrawal, transfer and tax payment is “high counter” and the purpose of visiting is various notifications. This indicates that the type of window corresponding to the loan is “low counter”. In addition, the example of the necessity information for guiding to the electronic bookkeeping machine by purpose of the setting parameter 15a in FIG. 4 is “guide to the electronic bookkeeping machine” when the purpose of visiting the store is payment, withdrawal, transfer and tax payment. In the case where the purpose of visiting the store is various notifications and loans, it indicates that “do not guide to the electronic bookkeeping machine”.

  The receipt number numbering data 15b is data in which the final numbered reception number that is the last numbered reception number associated with the numbering band of the reception number and the corresponding window number are record items. The receipt number numbering data 15b in FIG. 4 is obtained at the counter where the numbering band is “high counter”, the last numbered reception number is “150”, and the corresponding counter number is “1, 2, 3”. This indicates that the number is “low counter”, the last numbered reception number is “550”, and the corresponding contact number is “4, 5”.

  The reception number data 15c includes the purpose of visiting the store associated with the reception number, the reception date, the reception time, the state of the reception number, the number of the window where the customer of the reception number is called, and whether there is a carry-in slip And the data of the cash card read by the card reader 13 as data items. The information on the status of the receipt number is coded information, “1” has been accepted, “2” has been called to the corresponding customer, and “9” has been processed by the customer. Indicates that it has finished.

  In the example of the receipt number data 15c in FIG. 4, the customer who has received the number tag with the receipt number “150” is “11:30” for “2014/4/15” for the purpose of visiting the store as “transfer”. , The status is “2”, the counter has been called to the counter, the counter number of the called counter is “2”, the carry-in slip is “None”, the store number “0005”, the item “01”, the account number “1234567” ”And a customer corresponding to the number tag with the receipt number“ 550 ”are“ Loan ”for the purpose of visiting the store, and“ 11/4: 15 ”for“ 2014/4/15 ”. 35 "indicates that the state is" 1 ", the store has been received, and a record indicating that the brought-in slip is" present "is included.

  Next, an internal configuration according to the present embodiment of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 5 is a block diagram showing the internal configuration of the electronic bookkeeping machine 30 according to this embodiment. The electronic bookkeeping machine 30 includes a multi-card scanner 33 that reads an image of identification information, a QR code reader 34 that reads a QR code of account information displayed on a portable terminal, a receipt printer 35 that issues a number tag, and a reception machine 10. A barcode reader 36 for reading the barcode of the issued number tag can be connected. However, as described above, either the receipt printer 35 or the barcode reader 36 is selectively connected according to the setting.

  The electronic bookkeeping machine 30 includes a display operation unit 31, a communication unit 32, a storage unit 38, and a control unit 39. The display operation unit 31 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives operation inputs. The communication unit 32 is an interface unit for data communication with the accepting device 10 and the server 20 via a communication line such as a LAN.

  The storage unit 38 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 38 includes setting parameters 38a, receipt number data 38b, slip determination parameters 38c, slip template data 38d, slip item data 38e, and personal identification record data 38f.

  The setting parameter 38a is setting information relating to processing performed in the electronic bookkeeping machine 30. The reception number is read from the number tag issued by the receiving machine 10 or the receiving machine 10 is assigned the number of the receiving number from the electronic bookkeeping machine 30. It has a receipt number acquisition method indicating whether or not it is acquired by making a request, and information on whether or not the number of brought-in slips can be input indicates whether or not an input of the number of slips for each slip type is accepted.

  The receipt number data 38b is customer input information received by the electronic bookkeeping machine 30 including the receipt number. However, if the reception machine 10 has already received a store visit and a number tag has been issued, the information received by the reception machine 10 obtained from the reception machine 10 by specifying the reception number written on the number tag Is also included.

  The slip determination parameter 38c is data in which the received store visit purpose is associated with a slip ID indicating the type of slip that must be created corresponding to the store visit purpose. The electronic bookkeeping machine 30 determines the type of slip to be created corresponding to the store visit purpose based on the slip determination parameter 38c.

  The slip template data 38d is data defining information on slip items included in the slip corresponding to the slip type. The voucher ID to be created is specified based on the voucher determination parameter 38c upon accepting the purpose of visiting the store, and voucher data to be input is specified based on the voucher ID and the voucher template data 38d.

  The slip item data 38e is information input by the customer for the slip item of the slip corresponding to the specified slip ID. In the electronic bookkeeping machine 30, it is possible to perform input in accordance with the creation of a plurality of slips. In that case, a plurality of records are registered in the slip item data 38e. The personal identification record data 38f is data relating to the personal identification record received by the electronic bookkeeping machine 30.

  The control unit 39 is a control unit that controls the entire electronic bookkeeping machine 30, and includes a receipt number data management unit 39a, a slip item data generation unit 39b, a brought-in slip information input unit 39c, an identity confirmation record generation unit 39d, and registration data. It has a transmitter 39e and a number tag issue processor 39f. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  The receipt number data management unit 39a is a processing unit that manages the receipt number data 38b. Specifically, when the reception number acquisition method of the setting parameter 38 a is set to read the reception number from the number tag issued by the reception device 10, it has been issued by the reception device 10 by the barcode reader 36. The receipt number is read from the barcode on the number tag, and the purpose of visiting the receipt number for the receipt number, information on the presence / absence of a carry-in slip, and the information on the cash card read by the card reader 13 are obtained from the receipt machine 10 and stored in the receipt number data 38b. sign up. In addition, when the reception number acquisition method of the setting parameter 38a is set to acquire the reception number by requesting the reception machine 10 for numbering, the input of the slip item of the slip to be created or the After completing the input of the number of sheets by type, the reception number is assigned by specifying the purpose of visiting the reception machine 10 and requesting the reception number assignment, and the reception number assigned to the reception number data 38b. Register.

  The slip item data generation unit 39b specifies a slip ID that is the type of slip created based on the purpose of visiting the store and the slip determination parameter 38c, and accepts input of the slip item determined based on the slip ID and the slip template data 38d. Thus, information on the accepted slip item is registered in the slip item data 38e. For the purpose of visiting the store, if the reception number acquisition method of the setting parameter 38a is set to read the reception number from the number tag issued by the reception device 10, it has been issued by the reception device 10 by the barcode reader 36. The reception number is read from the barcode on the number tag, and the purpose of visiting the reception number for the reception number already input by the reception device 10 is acquired from the reception device 10, but the reception device 10 is assigned a number in the reception number acquisition method of the setting parameter 38 a. When the setting is such that the reception number is acquired by making a request, a screen for entering a store visit purpose is displayed on the display operation unit 31, and the store visit purpose is acquired by receiving the input on the screen.

  The slip item data generation unit 39b can create a plurality of slips for one receipt number. As shown in the example of the setting parameter 15a in FIG. 4, the numbering band of the reception number is set for each transaction type (payment / withdrawal, transfer, various notifications, foreign currency exchange, investment consultation, etc.) corresponding to the purpose of visiting the store. ing. When multiple slips are created and there are multiple transaction types, the receipt number is assigned the number corresponding to the transaction type with the highest priority based on the priority order for determining the numbering zone for each transaction type. Numbered in the obi. The numbering zone is divided into several categories depending on the transaction complexity and the like for each transaction type. For example, investment consultation is the highest priority transaction type, and in the following order, priority is determined in the order of foreign currency exchange, various notifications, transfers, deposits / withdrawals. Note that the priority order of transaction types is not limited to this, and these priority orders can be arbitrarily set by setting.

  The brought-in slip information input unit 39c displays a screen for inputting the number of each type of brought-in slip on the display operation unit 31, and acquires the number of each type of brought-in slip by receiving the input of the screen. Then, the number of received carry-in slips for each type is registered in the reception number data 38b. Further, in this embodiment, the number of brought-in slips by type is input by screen operation, but the present invention is not limited to this, for example, by acquiring images of all brought-in slips, By automatically discriminating the type of each slip based on the acquired image of the carry-in slip, the number of each slip-in slip may be automatically counted.

  The identity verification record generation unit 39d determines whether there is a transaction that requires identity verification based on the slip item data 38e generated by the slip item data generation unit 39b, and if there is a transaction that requires identity verification. When the determination is made, a screen for inputting necessary items to be described in the personal identification document is displayed, and the received content is received and registered in the personal identification record data 38f. Further, the person confirmation record generating unit 39d registers the image of the person confirmation material acquired by the multi-card scanner 33 in the person confirmation record data 38f.

  The registration data transmission unit 39e is registered in a series of processes after the receipt process of the item data of the slip, the acceptance process of the number of brought-in slips according to the type, and the acceptance process of the data relating to the identification document recording are completed. The receipt number data 38b, the slip item data 38e, and the personal identification record data 38f are transmitted to the server 20.

  The number tag issue processing unit 39f requests the reception device 10 to obtain the reception number by requesting the reception device 10 for numbering in the reception number acquisition method of the setting parameter 38a. The receipt tag 35 is issued with a number tag on which the received receipt number is written.

  Next, a data structure according to the present embodiment of the electronic bookkeeping machine 30 shown in FIG. 5 will be described. FIG. 6 is an explanatory diagram for explaining the data configuration of the electronic bookkeeping machine 30 according to the present embodiment.

  The setting parameter 38a includes a receipt number acquisition method and information on whether or not the number of carry-in slips can be input. The reception number acquisition method is coded data, where “1” indicates that the reception number is acquired by reading the barcode on the number tag, and “2” indicates the reception number of the reception device 10. It shows acquiring from the receiving machine 10 by requesting numbering. The example of the setting parameter 38a in FIG. 6 indicates that the receipt number acquisition method is “1”, and that the receipt number is acquired by reading the barcode on the number tag. ".

  The receipt number data 38b includes the receipt number, the purpose of visiting the store, the date and time when the store was received, the presence / absence of a brought-in slip, the information on the account of the customer who received the store, and the type of slip to be created. The number of sheets and the number of sheets for each type of carry-in slip.

  In the example of the reception number data 38b in FIG. 6, the reception number is “150”, the purpose of visiting the store is “transfer”, the reception date for receiving the store is “2014/4/15”, and the reception time is “11:30”. The information on the account of the customer who accepted the store visit is “No”, the store number is “0005”, the subject code is “01”, and the account number is “1234567”. With regard to the number of slips created for each type of slip, the deposit slip is “0”, the withdrawal slip is “1”, the transfer request is “1”, and the slip for each type of slip-in slip is credited. This indicates that the number of slips is “0”, the withdrawal slip is “0”, and the transfer request form is “0”.

  The slip determination parameter 38c is data in which a store visit purpose is associated with a slip ID indicating the type of slip. In the example of the slip determination parameter 38c in FIG. 6, the slip ID corresponding to the deposit is “001”, the slip ID corresponding to the withdrawal is “002”, and the slip purpose is a slip corresponding to the transfer. This indicates that the ID is “003” and the purpose of visiting the store is “004” as the slip ID corresponding to the payment of tax public money.

  The slip template data 38d is data in which the item information of the slip corresponding to the slip ID associated with the slip ID indicating the type of the slip is stored in the record. The item information of the slip includes information such as an item identification ID for identifying an item for each item included in the slip. An example of the slip template data 38d in FIG. 6 is a record indicating that the slip with the slip ID “002” has an item with an item identification ID “020” and an item identification ID “030”. Is included.

  The slip item data 38e includes a slip ID associated with the registration date, the reception number, and the reception branch number, a registration start time and a registration end time of the item data of the slip corresponding to the slip ID, and a slip corresponding to the slip ID. This is data in which the item identification ID and the input item value are recorded for each item. The reception branch number is a number that is automatically numbered when a plurality of slips are created with one reception number, and is a serial number that identifies slips within the same reception number.

  In the example of the slip item data 38e in FIG. 6, the slip ID associated with the registration date “2014/4/15”, the receipt number “150”, and the receipt branch number “01” is “002”, and the slip ID The item value of the slip item for the item data of the slip corresponding to is “11:32”, the registration end time is “11:34”, and the input information of the slip item is the item identification ID “020”. “0005” indicates that a record indicating that the item value of the slip item corresponding to the item identification ID “030” is “01” is included.

  The personal identification record data 38f includes a reception number, a reception branch number, a registration date and a registration time when the personal identification record data 38f is registered, personal identification record information, and image data of the personal identification document. The identity verification record information includes the customer's name, occupation, purpose of transaction, name of identity verification document, and the like.

  In the example of the personal identification record data 38f in FIG. 6, the reception number is “150”, the reception branch number is “01”, and the registration date when the personal identification record data 38f is registered is “2014/4/15”. The registration time is “11:36”, the customer's name is “Tanaka Ichiro”, the occupation is “company employee”, the purpose of the transaction is “repay loan”, and the identification document is “driver's license” Is shown.

  Next, the internal configuration according to the present embodiment of the server 20 shown in FIG. 2 will be described. FIG. 7 is a block diagram illustrating an internal configuration of the server 20 according to the present embodiment. The server 20 is connected to the input unit 21 and the display unit 22. The input unit 21 is a keyboard, a mouse, or the like, and the display unit 22 is a display device such as a liquid crystal panel.

  The server 20 includes a communication unit 23, a storage unit 24, and a control unit 25. The communication unit 23 is an interface unit for data communication with the accepting device 10, the electronic bookkeeping device 30, the window terminal 40, the staff terminal 93, the customer terminal 94, and the printer 95 via a communication line such as a LAN.

  The storage unit 24 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 24 includes receipt number data 24a, slip item data 24b, identification confirmation record data 24c, and processing history data 24d.

  The receipt number data 24a is data obtained by adding information indicating the status of the accepted receipt number data 38b to the record registered by accepting the receipt number data 38b from the electronic bookkeeping machine 30. The information included in the receipt number data 24a can be updated by the window terminal 40, and the result of the update is reflected in the receipt number data 24a.

  The slip item data 24b is data obtained by adding information indicating the state of the accepted slip item data 38e to the record registered by receiving the slip item data 38e from the electronic bookkeeping machine 30. The slip item data 24b can be added, updated, and deleted by the window terminal 40, and the result of addition, update, and deletion is reflected in the slip item data 24b.

  The personal identification record data 24c is data registered by accepting the personal identification record data 38f from the electronic bookkeeping machine 30. The information included in the personal identification record data 24c can be added, updated, and deleted by the window terminal 40, and the result of addition, update, and deletion is reflected in the personal identification record data 24c.

  The processing history data 24d is information that records the results of processing by the window terminal 40 for the records registered in the reception number data 24a.

  The control unit 25 is a control unit that controls the entire server 20, and includes a receipt number data management unit 25a, a slip item data management unit 25b, an identity verification record management unit 25c, a call interlocking processing unit 25d, and a totalization processing unit 25e. . Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The receipt number data management unit 25a accepts the receipt number data 38b from the electronic bookkeeping machine 30, and registers it as the “accepted” state in the receipt number data 24a. In addition, when the reception number data management unit 25a receives the update information of the reception number data 24a from the window terminal 40, the update number is reflected in the reception number data 24a.

  The slip item data management unit 25b receives the slip item data 38e from the electronic bookkeeping machine 30, adds information indicating an initialized state, etc., and registers it in the slip item data 24b. In addition, when the slip item data management unit 25b receives information on addition, update, and deletion of the slip item data 24b from the window terminal 40, the slip item data management unit 25b reflects the information on addition, update, and deletion in the slip item data 24b. The slip item data 24b includes information indicating whether or not the corresponding slip has been printed. The slip item data 24b receives a notification from the window terminal 40 that the slip has been printed, and updates the printed slip.

  The principal confirmation record management unit 25c receives the principal confirmation record data 38f from the electronic bookkeeping machine 30, and registers it in the principal confirmation record data 24c. In addition, when the personal identification record management unit 25c receives update information of the personal identification record data 24c from the window terminal 40, the personal identification record management unit 25c reflects the updated contents in the personal identification record data 24c.

  The call interlocking processing unit 25d receives the call reception number corresponding to the call reception number included in the call notification based on the call notification including the reception number from the reception device 10 and the call window information shown in (j) of FIG. The information of the record extracted from the data 24a, the information of the record extracted from the slip item data 24b corresponding to the receipt number, and the information of the record extracted from the personal identification record data 24c corresponding to the receipt number are called. The information is transmitted to the window terminal 40 corresponding to the call window information included in the notification.

  In addition, when the call link processing unit 25d transmits these data to the window terminal 40, the call window number corresponding to the call window included in the call notification from the reception device 10 is added to the call window number of the reception number data 24a. Is changed to “process completed”, and the status of the record corresponding to the call reception number included in the call notification from the reception device 10 of the reception number data 24a is indicated as “called”. The status is changed and the call counter number is registered in the call counter number of the record.

  The tabulation processing unit 25e tabulates the receipt number data 24a and tabulates the number of customers waiting for a call and the number of slips. Further, the totalization processing unit 25e performs totalization related to the number of slips processed by counting the processing history data 24d and the person in charge who performed the processing.

  Next, a data configuration according to the present embodiment of the server 20 shown in FIG. 7 will be described. FIG. 8 is an explanatory diagram for explaining the data configuration of the server 20 according to the present embodiment.

  The reception number data 24a includes the reception number, the purpose of the store visit, the reception date and time when the store was received, the customer status corresponding to the reception number, the number of the called window, and the account of the received customer. This is data in which information, the number of slips created for each type of slip, the number of slips for each type of brought-in slip, and the estimated required time are record items. The state is coded data, and “1” has been received, “2” has been called, and “9” has ended processing. Account information includes information such as store number, subject, and account number. The estimated required time is calculated according to the number of created slips by type and the number of brought-in slips by type. For example, the calculation may be performed based on the standard time required for processing by slip type and the number of created slips and carry-in slips by slip type.

  In the example of the reception number data 24a in FIG. 8, the customer whose reception number is “150” has the purpose of visiting the store as “transfer”, the reception date for receiving the store is “2014/4/15”, and the reception time is “11: 30 ”, the status is“ 2 ”, the call has been completed, the call counter number is“ 1 ”, the account number is“ 0005 ”, the account number is“ 01 ”, and the account code is“ 01 ”. The number “1234567” is included, the number of slips to be created for each type of slip is “0”, the withdrawal slip is “1”, and the transfer request is “1”. The number of deposit slips for each type of deposit slip is “0”, the withdrawal slip is “0”, the transfer request is “0”, and the estimated required time is “6 minutes”. Indicates that a record indicating is included. Further, in the example of the reception number data 24a, the customer whose reception number is “550” has the purpose of visiting the store as “loan”, the reception date for receiving the visit is “2014/4/15”, and the reception time is “11:35”. ”, The status is“ 1 ”, it has been accepted, the number of deposit slips by type is“ 0 ”, the withdrawal slip is“ 0 ”, and the transfer request is“ 0 ” In the above, a record indicating that the deposit slip is “0”, the withdrawal slip is “0”, and the transfer request form is “0” for the number of brought-in slips by type is included. It represents that.

  The slip item data 24b includes a slip ID associated with a registration date, a reception number, and a reception branch number, a registration start time and a registration end time of the item data of the slip corresponding to the slip ID, a state, This is data in which a correction flag, an addition flag, a print flag, an item identification ID for each slip item corresponding to the slip ID, and an input item value are record items. The status is coded information, “0” is unprocessed, “1” is called, “2” is pending, “8” is deleted, and “9” is processed Indicates. The correction flag is coded information, and “0” indicates that correction has not been performed, and “1” indicates that correction has been performed. The addition flag is coded information, indicating that “0” is data created by the electronic bookkeeping machine 30, and “1” indicates that it has been added by the window terminal 40. The print flag is coded information, and “0” indicates that the slip corresponding to the record is not printed and “1” is printed.

  In the example of the slip item data 24b in FIG. 8, the registration date is “2014/4/15”, the reception number is “150”, the slip ID associated with the reception branch number “01” is “002”, and the electronic bookkeeping machine The registration start time of the item data of the slip corresponding to the slip ID at 30 is “11:32”, the registration end time is “11:34”, the state is “1”, and the correction flag is “0”. ”, The addition flag is“ 0 ”, created in the electronic bookkeeping machine 30, the print flag is“ 1 ”, and the input information of the slip item is the item identification ID“ 020 ”. This indicates that a record indicating that the item value of the slip item is “0005” and the item value of the slip item corresponding to the item identification ID “030” is “01” is included.

  The personal identification record data 24c is data having record items such as a registration date, a reception number, personal identification record information associated with the reception branch number, and image data of the personal identification document. The identity verification record information includes the customer's name, occupation, purpose of transaction, name of identity verification document, and the like.

  In the example of the personal identification record data 24c in FIG. 8, the registration date is “2014/4/15”, the reception number is “150”, the reception branch number is “01”, and the customer name is “Tanaka Ichiro”. , The occupation is “company employee”, the purpose of the transaction is “repayment of loan”, and the identification document is “driver's license”.

  The process history data 24d includes a process date, a reception number, a process start time and a process end time of processing at the window for the reception number, a person ID of a person who performed the process, a person name, This is data in which the number of finished created slips by type and the number of brought-in slips by type of finished slip are record items.

  In the example of the processing history data 24d in FIG. 8, the processing date is “2014/4/15”, the reception number is “150”, and the processing start time of processing at the window for the reception number is “11:50”. The processing end time is [11:55], the responsible person ID of the processed teller is “110”, the name of the responsible person is “Hanako Yamada”, and the number of created slips according to the type of processed slip is the deposit slip. Is “0”, the withdrawal slip is “1”, the transfer request form is “1”, the number of each brought-in slip that has been processed is “0”, the withdrawal slip is This indicates that “0” sheets and a record indicating that the transfer request form is “0” sheets are included.

  Next, the internal configuration according to the present embodiment of the window terminal 40 shown in FIG. 2 will be described. FIG. 9 is a block diagram illustrating an internal configuration of the window terminal 40 according to the present embodiment. The window terminal 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, and a control unit 44. The display operation unit 41 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives input operations. The communication unit 42 is an interface unit for performing data communication with the server 20 via a communication line such as a LAN.

  The storage unit 43 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 43 includes reception number list data 43a, reception number data 43b, slip determination parameter 43c, slip template data 43d, slip item data 43e, and personal identification record data 43f.

  The reception number list data 43a is list information related to an uncalled reception number or a list information related to a processed reception number acquired from the server 20 at the time of performing the process of displaying the uncalled list or processed list of the window terminal 40. is there.

  The receipt number data 43b is data in the same format as the receipt number data 38b of the electronic bookkeeping machine 30, and a record corresponding to the called customer of the receipt number data 24a received from the server 20 when calling the customer at the window. The stored data. In addition, when receiving an operation for inquiring the registered slip contents for any receipt number from the uncalled list or the processed list other than when calling the customer, the receipt number data 24a is designated from the server 20. A record corresponding to the receipt number is acquired and stored as the receipt number data 43b.

  The slip determination parameter 43c is the same as the slip determination parameter 38c of the electronic bookkeeping machine 30. The slip template data 43d is the same as the slip template data 38d of the electronic bookkeeping machine 30.

  The slip item data 43e is data in the same format as the slip item data 38e of the electronic bookkeeping machine 30, and a record corresponding to the called customer of the slip item data 24b received from the server 20 when the customer is called at the window. The stored data. In addition to the time of calling the customer, when the operation of inquiring the registered slip contents for any receipt number from the uncalled list or the processed list is accepted, the slip item data 24b is designated from the server 20. A record corresponding to the receipt number is acquired and stored as the slip item data 43e.

  The identity verification record data 43f is data in the same format as the identity verification record data 38f of the electronic bookkeeping machine 30, and corresponds to the customer who called the identity verification record data 24c received from the server 20 when calling the customer at the window. This is the data that stores the record to be recorded.

  The control unit 44 is a control unit that controls the entire counter terminal 40, and includes an acceptance number list display unit 44a, a slip item data update unit 44b, a brought-in slip information update unit 44c, an identity confirmation record update unit 44d, and update data transmission. A unit 44e, a print processing unit 44f, and a totaling result output unit 44g. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The reception number list display unit 44a receives an instruction from the display operation unit 41 and displays an uncalled list or a processed list.

  The slip item data update unit 44b stores, as the slip item data 43e, the record corresponding to the called customer of the slip item data 24b received from the server 20 when the customer is called to the window, and displays the contents of the slip item data 43e on the screen. And the change input is received, and the received content is reflected in the slip item data 43e. The slip item data update unit 44b can also delete slip unit information registered in the slip item data 43e. In addition, the slip item data update unit 44b can add slip unit information to the slip item data 43e.

  The brought-in slip information updating unit 44c stores, as the reception number data 43b, a record corresponding to the called customer of the reception number data 24a received from the server 20 when the customer is called to the window, and is included in the reception number data 43b. The number of brought-in slips according to the type is displayed on the screen and an input of change is accepted, and the accepted content is reflected in the receipt number data 43b.

  The identity verification record updating unit 44d stores, as the identity verification record data 43f, the record corresponding to the customer who has called the identity verification record data 24c received from the server 20 when the customer is called to the window. The contents are displayed on the screen and the input of the change is accepted, and the accepted contents are reflected in the personal identification record data 43f. The identity verification record update unit 44d can also delete the information of the identity verification record unit registered in the identity verification record data 43f. In addition, the person confirmation record update unit 44d can also add a person confirmation record to the person confirmation record data 43f.

  The update data transmission unit 44e transmits to the server 20 the update contents of the receipt number data 43b, the slip item data 43e, and the personal identification record data 43f that are obtained by calling the customer to the window. The print processing unit 44f outputs the slip and the identity verification record from the printer 95 based on the slip item data 43e and the identity verification record data 43f. The totaling result output unit 44g acquires the totaling result according to the designation by specifying the type of totaling to the server 20 and making a totaling request, and outputs the totaling result to the display operation unit 41 or the printer 95.

  Next, the data structure according to the present embodiment of the window terminal 40 shown in FIG. 9 will be described with reference to FIG.

  The receipt number list data 43a includes a receipt number, a customer name, a customer's purpose of visiting the store, the number of slips created by the electronic bookkeeping machine 30, the number of brought-in slips, the state, the ID of the person in charge of the teller, the name of the person in charge and the expected processing time. Is data that holds the record. The state is coded data, and “1” has been received, “2” has been called, and “9” has ended processing.

  In the example of the reception number list data 43a in FIG. 10, the reception number is “145”, the customer name is “Taro Suzuki”, the purpose of visiting the store is “tax public money”, and the number of slips created by the electronic bookkeeping machine 30 is “ 2 ”, the number of brought-in slips is“ 2 ”, the status is“ 2 ”, the call has been completed, the person in charge of the teller is“ 110 ”, the person in charge is“ Yamada Hanako ” This indicates that a record indicating that the processing time is “8 minutes” is included. In addition, when the receipt number is “549”, the purpose of visiting the store is “Various Notification”, the number of slips created by the electronic bookkeeping machine 30 is “0”, the number of brought-in slips is “1”, and the status is It is “9”, indicating that the processing is completed, a record indicating that the person in charge of the teller is “205” and the person in charge is “Yuko Tanaka” is included.

  Next, screen transitions associated with the screen configuration and operations associated with the input of the slip items of the created slip and the number of brought-in slips by type in the electronic bookkeeping machine 30 shown in FIG. 2 will be described with reference to FIG. The example of FIG. 11 is an example of screen transition when the setting parameter 38 a of the electronic bookkeeping machine 30 is set to read the receipt number from the number tag issued by the accepting machine 10.

  FIG. 11A is an initial screen of the electronic bookkeeping machine 30 and displays a message that the barcode reader 36 reads the barcode of the number tag issued by the accepting machine 10. When the barcode on the number tag is read by the barcode reader 36, the receipt number read from the barcode is displayed in the receipt number field at the center of the screen. At the bottom of the screen, confirm the receipt number displayed in the receipt number field at the center of the screen and the “Enter with numeric keypad” button to expand the screen for entering the receipt number using the numeric keypad and expand it to the next screen A “confirm” button is arranged.

  In the screen of FIG. 11A, when the barcode of the number tag issued by designating withdrawal for the purpose of visiting is read by the accepting machine 10 and the “Confirm” button is pressed, the screen shown in FIG. 11B is displayed. The screen transitions. In the screen of FIG. 11B, information on the cash card read by the card reader 13 of the accepting device 10 and a message for confirming withdrawal from the displayed cash card account are displayed. Also, at the bottom of the screen in FIG. 11B, the QR code reader 34 is used to specify a withdrawal source account, and a “QR code reading” button for changing to a screen for specifying a withdrawal source account, and other accounts are designated by a numeric keypad or the like. "Others" button for transitioning to the screen for performing the operation, and "Confirmation" button for confirming that the withdrawal from the account displayed in FIG. Is done.

  If the “QR code reading” button is pressed on the screen of FIG. 11B, the screen transitions to the screen shown in FIG. On the screen of FIG. 11C, a message for reading the QR code including the account information displayed on the mobile terminal is displayed. In the center of the screen, a field for displaying information related to the account read from the QR code displayed on the mobile terminal is arranged. In addition, at the bottom of the screen, there is a “card account” button for instructing to withdraw from the cash card read by the accepting device 10 and a screen for designating another account using a numeric keypad. An “other” button and a “confirm” button for confirming that the withdrawal from the account displayed after reading the QR code is developed and displayed on the next screen are arranged.

  When the “card account” button is pressed on the screen of FIG. 11C, the screen returns to FIG. In addition, when the “confirm” button is pressed in FIG. 11B, or when the “confirm” button is pressed after reading the QR code displayed on the mobile terminal in FIG. Transition to the screen shown. In the example shown in FIG. 11, the QR code is read in FIG. 11C, information related to the account read from the QR code is automatically input, and the screen shifts to the withdrawal amount input screen in FIG. However, if all the input items including the withdrawal amount are registered in advance in the mobile terminal and the data of these input items is QR coded, all the items including the withdrawal amount are read by reading this QR code. The input item may be automatically input, and the screen shown in FIG.

  The screen of FIG. 11 (d) is a screen for inputting a withdrawal amount, a message for entering the withdrawal amount, a numeric keypad for entering the withdrawal amount, and the amount entered with the numeric keypad. And a field for the amount to be displayed. Also, at the bottom of the screen, a “confirm” button for confirming the amount displayed in the amount field and expanding it to the next screen is arranged.

  In FIG. 11D, if the withdrawal amount is input with the numeric keypad and the “Confirm” button is pressed, the screen changes to the screen shown in FIG. FIG. 11 (e) is a screen for confirming the input contents of the item of the withdrawal slip entered by the customer. A list of the input contents of the item of the withdrawal slip is displayed. When a button or item is modified, a message to the effect that the item name is touched is displayed. In addition, a “confirm” button is arranged at the bottom.

  When the “Confirm” button is pressed on the screen of FIG. 11E, the screen transitions to the screen shown in FIG. In the screen of FIG. 11F, a “Continue Create Other Voucher” button indicating that another voucher is to be created and a “Finish” button indicating that voucher creation is to be ended are arranged. .

  When the “Continue to create another slip” button is pressed on the screen of FIG. 11F, the screen transitions to the screen of FIG. The screen in FIG. 11G is a screen for selecting a slip to be created. On the screen of FIG. 11G, a button for designating a slip to be created and a “return” button for returning to the screen of FIG.

  When the “end” button is pressed on the screen of FIG. 11 (f) and an input to the effect that there is a carry-in slip is performed at the accepting machine 10, the screen transitions to the screen shown in FIG. 11 (h). In the screen of FIG. 11 (h), a message for inputting the number of brought-in slips, a numeric keypad for inputting the number of brought-in slips by type, and the number of brought-in items for each slip type are displayed. And a field to be arranged. Also, at the bottom of the screen, a “confirm” button for confirming the number of displayed slips by type and proceeding to the next processing is arranged.

  In the screen of FIG. 11 (h), if the number of each type of brought-in slip is input and the “Confirm” button is pressed, if there is a registered slip that needs to be verified. The screen changes to an information input screen related to identification record. FIG. 11 shows an example of a screen transition when the setting parameter 38a of the electronic bookkeeping machine 30 is set to read the receipt number from the number tag issued by the reception machine 10. When the setting parameter 38a is set to obtain the receipt machine 10 by requesting the receipt number from the electronic bookkeeping machine 30, the “Confirm” button is pressed on the screen of FIG. If received, the reception machine 10 assigns a reception number, and the receipt printer 35 issues a number tag on which the received reception number is written.

  Next, with reference to FIG. 12, the screen configuration and the screen transition associated with the confirmation of the contents of the slip item of the created slip and the confirmation of the number of brought-in slips by type at the window terminal 40 shown in FIG. 2 will be described. .

  FIG. 12A shows an initial menu screen of the window terminal 40. On the screen, a message to select a process, an “uncalled list” button indicating a process for displaying a list of customers who have not yet been called to the window, and a “processed list” indicating a process for displaying a list of processed customers ”Button, a“ slip creation ”button indicating creation of a new slip, and a“ total ”button for displaying a menu of various tabulation processes.

  By displaying the uncalled list, it is possible to confirm the details of the transaction desired by the customer in advance (transaction type: deposit, withdrawal, transfer, etc. and its amount), and the teller will be able to confirm before the customer comes to the counter. Can be ready. Also, information for personal identification such as account information for identifying VIPs and persons requiring attention is registered in the server 20 in advance, information associated with the customers included in the uncalled list and processed list, It is determined whether or not it is a VIP or a person requiring attention by matching the VIP and information related to the person requiring attention, and the discrimination result is displayed in an uncalled list or a processed list in an identifiable manner. May be.

  When the “uncalled list” button is pressed on the screen of FIG. 12A, the screen transitions to the screen shown in FIG. On the screen of FIG. 12B, an uncalled list, which is a list of customers waiting to be called to the window managed by the server 20, is displayed in a table format with one line per person. On the right side of each line of the uncalled list, a “reference” button for inquiring the contents of the created slip of the customer of the line is arranged. Also, at the bottom of the screen of FIG. 12B, a “return” button for returning to the initial menu screen of FIG. 12A and the previous page when the displayed uncalled list spans multiple pages. A “previous page” button for instructing a transition to the “next page” and a “next page” button for instructing a transition to the next page are arranged.

  In addition, when changing the contents of a customer slip item included in the uncalled list on the screen of FIG. 12B, the slip item content is changed by touching the receipt number displayed in the uncalled list. You can display a special screen. The contents displayed by touching the reception number of the uncalled list and the processed list at the window terminal 40 are displayed by narrowing down to transactions that can be processed at the window terminal 40. That is, only the slip data of the transaction corresponding to the business assigned to the window can be confirmed.

  Also, when the “Create slip” button is pressed on the screen of FIG. 12A, the screen transitions to the screen shown in FIG. On the screen of FIG. 12C, a button for designating a slip to be created as shown in FIG. 12 and a “return” button for returning to the initial menu screen of FIG.

  In the screen of FIG. 12B, for example, when the line of the reception number 151 is touched, the screen is changed to the screen shown in FIG. The screen of FIG. 12D is a screen displaying the item contents of the slip created by the customer of the receipt number 151 displayed in the uncalled list of FIG. As shown in FIG. 12D, the name of the slip created by the customer, the item name of the slip corresponding to the slip name, and the customer input content for the item name are displayed at the center of the screen. In the example shown in FIG. 12D, the customer corresponding to the reception number 151 has created two slips in the electronic bookkeeping machine 30, and the first of the two slips created on the right side of the slip name. "1/2" is displayed to indicate that Also. At the bottom of the screen in FIG. 12D, a “Back” button for returning to the initial menu screen in FIG. 12B, and when a plurality of slips have been created, created before the slip being displayed. “Previous slip” button for instructing display of information related to the slip, “Next slip” button for instructing display of information related to the slip created after the currently displayed slip, and slip being displayed A “Cancel” button for instructing cancellation of the current voucher and a “Confirm” button for transitioning to the screen for displaying the item content of the next voucher after the confirmation of the item content of the displayed voucher is arranged The In addition, when changing the item contents of the slip displayed in FIG. 12D, the screen can be changed to a screen for changing the touched slip item by touching the slip item name.

  In FIG. 12, it has been described that the screen shifts to the screen of FIG. 12D by touching the receipt number from the uncalled list screen of FIG. 12B, but the customer is called by the call operation of the teller monitor 91. Also in this case, the screen of FIG. 12D corresponding to the customer's receipt number called in conjunction with the calling operation of the teller monitor 91 is automatically displayed.

  12B, for example, if the “reference” button on the right side of the line corresponding to the reception number 151 is pressed, the customer of the reception number 151 shown in FIG. Transit to the inquiry screen of the item contents of the slip created in. The display content of the screen is almost the same as that in FIG. 12D, but there is no “cancel” button and “confirm” button at the bottom of the screen as compared with FIG. Further, since the screen of FIG. 12E is a screen for inquiry, even if the slip item name is touched, a transition to a screen for changing the touched slip item is not performed.

  If pressing of the “confirm” button indicating confirmation of the item contents on the screen of FIG. 12D is accepted for all the slips, the screen transitions to the screen shown in FIG. FIG. 12F is a screen for inputting the number of brought-in slips by type. If already entered in the electronic bookkeeping machine 30, the entered content is displayed.

  If the item name of the withdrawal amount is touched on the screen of FIG. 12D, the screen changes to the withdrawal amount change screen shown in FIG. If the withdrawal amount is entered on the screen of FIG. 12G and the “confirm” button is pressed, the withdrawal amount is updated to the entered amount and the screen returns to the screen of FIG. If the contents are not changed after the screen transition in FIG. 12G, the screen returns to the screen of FIG. 12D by pressing the “Return” button.

  If the “confirm” button is pressed after inputting the number of brought-in slips by type on the screen of FIG. 12 (f), all slips whose item contents are confirmed are printed by the printer 95.

  Next, the menu screen of the staff terminal 93 shown in FIG. 2 and the screen configuration of the inquiry screen that can be specified from the menu screen and the screen transition accompanying the operation will be described with reference to FIG.

  FIG. 13A shows an initial menu screen of the staff terminal 93. On the screen, there is a message for selecting a process, an “uncalled list” button indicating a process for displaying a list of uncalled customers, and a “processed list” button indicating a process for displaying a list of processed customers. In addition, a “waiting status display” button for displaying the waiting status of the customer and an “electronic writing machine usage time list” button for displaying the elapsed time used for each electronic bookkeeping machine 30 are arranged. .

  When the “uncalled list” button or the “processed list” button is pressed, a list of uncalled customers or a list of processed customers in the format shown in FIG. 12B is displayed. However, since the slip item cannot be corrected at the staff terminal 93, even if the receipt number in the list in the format of FIG. 12B is touched, a screen for selecting the slip item to be updated is not displayed.

  When the “wait status display” button is pressed on the screen of FIG. 13A, the screen transitions to the screen of FIG. The screen of FIG. 13B shows the waiting number of customers corresponding to the purpose of visiting the high counter, the total waiting number of customers of the high counter and the expected waiting time corresponding thereto, and the creation slip of the customer waiting for the high counter The number of sheets by type and the number of brought-in slips, the total number of created slips and brought-in slips, the number of customers waiting for the purpose of visiting the low counter, and the total number of customers waiting for the low counter The A “return” button for returning to the initial menu screen of FIG. 13A is arranged at the bottom of the screen.

  When the “electronic bookkeeping machine usage time list” button is pressed on the screen of FIG. 13A, the screen transitions to the screen of FIG. In the screen of FIG. 13 (c), the elapsed time of the customer in use is displayed for each unit number of the electronic bookkeeping machine 30. When not currently in use, “-” is displayed, and for the electronic bookkeeping machine 30 that is used exceeding a predetermined threshold, the machine number and the elapsed time are displayed in reverse so as to prompt the floor staff to follow. The display is conspicuous. A “return” button for returning to the initial menu screen of FIG. 13A is arranged at the bottom of the screen.

  Next, an output example of the counting result output by the server 20 based on the counting instruction operated at the window terminal 40 shown in FIG. 2 will be described with reference to FIG. The tabulation shown in FIG. 14 is the type of slip created by the electronic bookkeeping machine 30 in “Tokyo Chuo Branch” with the store number “0005” within the period from “2014/3/1” to “2014/3/31”. This is an example of outputting the result of totaling the number of sheets for each, the number of canceled sheets, the time taken to create each slip, the number of brought-in slips by type, and the like.

  Of the output results shown in FIG. 14, the number of slips created by the electronic bookkeeping machine 30 by type, the number of cancellations, and the time required for creation can be calculated by aggregating the slip item data 24 b of the server 20. it can. Of the output results shown in FIG. 14, the number of brought-in slips by type can be calculated by counting the receipt number data 24 a of the server 20.

  Further, based on the number of types of slips created by the electronic bookkeeping machine 30 calculated by counting the slip item data 24b and the number of types of brought-in slips calculated by counting the receipt number data 24a. The total number of slips created by the electronic bookkeeping machine 30 and the types of brought-in slips can be calculated.

  As a result, as shown in FIG. 14, for the slip created by the electronic bookkeeping machine 30, the number of created slips for each slip type, the ratio of the created slip to the total number of slip types, and the cancellation of the created slip The number of slips, the ratio of the number of slips canceled to the total number of slips for each slip type, and the maximum value, longest value, and average value of the time taken for each slip type in the electronic bookkeeping machine 30 are tabulated. . Further, as shown in FIG. 14, for the brought-in slips, the number of brought-in slips for each slip type and the ratio of the brought-in slips with respect to the total number for each slip type are totaled.

  Further, as shown in FIG. 14, the number of all types of slips created by the electronic bookkeeping machine 30, the ratio of the number of slips created by the electronic bookkeeping machine 30 to the total number of all types of slips, and the electronic bookkeeping machine 30 The number of slips canceled in all types of slips created in step 1, the ratio of the number of slips canceled in all types of slips created by the electronic bookkeeping machine 30 to the total number of slips of all types, The number of included slips and the ratio of the number of brought-in slips to the total number of slips of all types are output. In addition, the maximum value, the longest value, and the average value of the time taken to create all types of slips in the electronic bookkeeping machine 30 are aggregated.

  Next, the flow chart shown in FIG. 15 is used for the processing procedure of a series of processing such as the input processing of the slip item of the created slip and the input processing of the number of brought-in slips in the electronic bookkeeping machine 30 shown in FIG. I will explain.

  If the setting of the receipt number acquisition method of the setting parameter 38a is to request the numbering by specifying the purpose of visiting the reception machine 10 (step S101; No), the slip item data generation unit 39b is shown in FIG. A screen for designating a slip to be created corresponding to the purpose of visiting the store as shown in g) is displayed to accept the designation of the slip to be created (step S102).

  If the setting of the reception number acquisition method of the setting parameter 38a is read from the barcode of the number tag issued by the reception device 10 (step S101; Yes), and if the barcode is read from the number tag (step S103) ;), The receipt number data management unit 39a obtains from the accepting machine 10 the purpose of visiting the store associated with the receipt number read from the barcode on the number tag, the presence / absence of a carry-in slip, information read from the cash card, and the like. Stored in the receipt number data 38b (step S104). If the barcode cannot be read from the number tag (step S103; No), the process returns to step S103 to wait for the barcode to be read from the number tag.

  In this embodiment, when the setting of the receipt number acquisition method of the setting parameter 38a is read from the barcode on the number tag issued by the accepting device 10, the receipt number is read from the barcode on the number tag, Although it is assumed that the purpose of visiting the store, the presence / absence of a carry-in slip, information read from a cash card, and the like associated with the reception number are acquired from the reception device 10, the present invention is not limited to this. For example, the barcode on the number tag is printed on the number tag issued by the reception machine 10 so that it includes not only the receipt number but also the purpose of visiting the store, the presence / absence of a carry-in slip, and information read from the cash card. You may make it acquire the information read from the receipt number, the purpose of visit, the presence or absence of a carry-in slip, and a cash card by reading.

  The slip item data generation unit 39b determines the type of slip to be created according to the designation of the slip to be created in step S102 or the purpose of visiting the store acquired from the accepting device 10 in step S104 (step S105). Is added to the slip item data 38e (step 106).

  If the information acquired from the accepting device 10 in step S104 includes cash card information, a confirmation screen as to whether or not to use the cash card information as shown in FIG. If the operation to use the screen is accepted (step S107; Yes), the slip item data generation unit 39b uses the cash card information acquired from the accepting device 10 in step S104 as the slip in step S106. Registration is made in the slip item input information of the record added to the item data 38e (step S108). When the information acquired from the accepting device 10 in step S104 does not include cash card information or when the information acquired from the accepting device 10 in step S104 does not use this information even if the information is included in the cash card ( In step S107; No), the process of step S108 is skipped.

  In addition, when reading of the QR code including the customer account information displayed on the mobile terminal is accepted on the screen as shown in FIG. 11C (step S109; Yes), the slip item data generation unit 39b Registers the information acquired from the QR code in the slip item input information of the record added to the slip item data 38e in step S106 (step S110). When the reading of the QR code including the customer account information displayed on the mobile terminal is not accepted (step S109; No), the process of step S110 is skipped.

  The slip item data generation unit 39b displays an input screen for an item that has not been entered in the slip item of the slip determined in step 105, accepts customer input, and adds the received content to the slip item data 38e in step S106. It is registered in the slip item input information of the record (step S111). If the input process for all slip items is not completed in the process of step S111 (step S112; No), the process returns to step S111. If the input process for all the slip items has been completed in the process of step S111 (step S112; Yes), the slip item data generation unit 39b creates the slip item of the slip being created as shown in FIG. All items of input information for are displayed (step S113).

  When an item selection operation indicating item correction is received on the screen displayed in step S113 (step S114; Yes), the process returns to step S111. In addition, when the pressing of the “confirm” button indicating that there is no problem in the display content is received on the screen displayed in step S113 (step S114; No), the other slips illustrated in FIG. The screen for selecting whether or not to create is displayed, and when an operation to create another slip is accepted (step S115; Yes), the process returns to step S102.

  On the screen for accepting an operation for selecting whether or not to create other slips continuously, an operation for finishing the creation of the slip is accepted (Step S115; No), and a brought-in slip is received from the accepting device 10 in Step S104. When the information indicating that there is present is acquired (step S116; Yes), the carry-in slip information input unit 39c displays the screen for inputting the number of carry-in slips according to the type shown in FIG. Display is performed and an input of the number of brought-in slips by type is accepted (step S117). If the information indicating that there is no carry-in slip is acquired from the accepting machine 10 in step S104 (step S116; No), the process of step S117 is skipped.

  It is determined whether or not there is a transaction that requires identity verification according to the slip item data 38e registered in the processing up to step S115. If it is determined that identity verification is necessary (step S118; Yes), identity verification record generation is performed. The unit 39d receives the input related to the personal identification record, and creates the personal identification record data 38f based on the received content (step S119). If it is not determined that identity verification is necessary (step S118; No), the process of step S119 is skipped. However, if the data already registered in the electronic bookkeeping machine 30 exists as the personal identification record data 38f, an update or confirmation operation is accepted after displaying the input contents.

  If the setting of the receipt number acquisition method of the setting parameter 38a is to request the numbering by specifying the purpose of visit to the accepting machine 10 (step S120; No), the receipt number data management unit 39a at step S102 By specifying the received store visit purpose and requesting the reception machine 10 for the reception number numbering, the reception number is numbered, and the numbered reception number is registered in the reception number data 38b (step S121). Further, the number tag issue processing unit 39f prints the number tag on which the receipt number assigned in step S121 is written by the receipt printer 35 (step S122). If the setting of the receipt number acquisition method of the setting parameter 38a is read from the barcode of the number tag issued by the accepting machine 10 (step S120; Yes), the number tag has already been issued by the accepting machine 10. For this reason, the processes in steps S121 and S122 are skipped.

  Finally, the registration data transmission unit 39e transmits the created and updated receipt number data 38b, slip item data 38e, and identity verification record data 38f to the server 20, and initializes the transmitted data (step S123). The process ends.

  Next, the processing procedure of a series of processes such as the confirmation process of the contents of the slip item of the created slip, the confirmation process of the number of the slips by type of the brought-in slip, and the printed process of the created slip in the window terminal 40 shown in FIG. This will be described with reference to the flowchart shown in FIG.

  When the data received from the server 20 in conjunction with the customer call operation of the teller monitor 91 includes information relating to the created slip (step S201; Yes), the slip item data update unit 44b displays the information shown in FIG. All items of the input information of the created slip items as shown in Fig. 5 are displayed on the screen (step S202). If the data received from the server 20 has no information relating to the created slip (step S201; No), the process proceeds to step S209.

  When the operation of the “confirm” button indicating that there is no problem in the item input information of the created slip displayed on the screen displayed in step S202 is received (step S203; Yes), the process proceeds to step S204. When the operation of the “Cancel” button indicating that the slip corresponding to the displayed information is canceled on the screen displayed in Step S202 is received (Step S203; No, Step S205; Yes), the screen is displayed on the screen. In order to delete the existing slip, the information on the number of sheets for each created slip type in the receipt number data 43b is updated, and the record of the slip item data 43e corresponding to the corresponding slip is updated to a deleted state (step S206). ) If there is information related to a voucher that has not been confirmed among the information related to the created voucher received from the server 20 (step S204; No), the confirmation is still performed by returning to step S202. Process a slip that has not been processed.

  When the selection operation of the item to be updated is accepted by tapping the displayed name of the slip item on the screen displayed in step S202 (step S205; No, step S207; Yes), the selected slip The input screen for changing the item is displayed, the change content is received, the slip item data 43e is updated based on the received content (step S208), and the process returns to step S202. If the selection operation of the item to be updated by tapping the name of the displayed slip item is not accepted (step S207; No), the process of step S208 is skipped and the process proceeds to step S202.

  When the information on all the slips received from the server 20 has been confirmed (step S204; Yes), the slip item data update unit 44b continuously creates other slips. When a screen for accepting whether or not to select is displayed and an operation for not creating another slip is accepted (step S209; No), the carry-in slip information updating unit 44c accepts from the server 20 Information on the number of brought-in slips by type is displayed, input of update contents is accepted, and the accepted contents are reflected in the number of brought-in slips in the receipt number data 43b (step S210).

  In accordance with the slip item data 38e confirmed or updated in the process up to step S209, it is determined whether or not there is a transaction that requires identity verification. When it is determined that identity verification is necessary (step S211; Yes), The identity verification record generation unit 39d displays the content of the registered identity verification record if it has been received from the server 20, accepts a change input of the content of the registered identity verification record, and the identity verification registered in the server 20 If no record has been received, a registration screen is displayed and information on the identity verification record to be registered is accepted, and registration of the identity verification record data 43f or the identity verification record data 43f is updated with the accepted content (step S212). If it is not determined that identity verification is necessary (step S211; No), the process of step S212 is skipped.

  In the processing up to step S212, if there is valid information that has not been deleted in the slip item data 43e or there is valid data in the person confirmation record data 43f (step S213; Yes), the print processing unit 44f The slip is printed by the printer 95 based on the slip item data 43e, and the personal identification record is printed by the printer 95 based on the personal identification record data 43f (step S214). In the process up to step S212, when there is no valid information not deleted in the slip item data 43e and there is no valid data in the personal identification record data 43f (step S213; No), step S214 is skipped. The update data transmission unit 44e transmits the receipt number data 43b, the slip item data 43e, and the personal identification record data 43f to the server 20 (step S215), and the process is terminated. In the description of this flowchart, the receipt number data 43b, the slip item data 43e, and the person identification record data 43f are all transmitted to the server 20 in step S215. However, only the updated data may be transmitted.

  If an operation for creating another slip is accepted on the screen for accepting an operation for selecting whether or not to create another slip (step S209; Yes), the slip item data update unit 44b is configured as shown in FIG. A screen for designating a slip to be created corresponding to the purpose of visiting the store as shown in c) is displayed to accept the designation of the slip to be created (step S216).

  The slip item data update unit 44b displays an input screen for an item that has not been entered in the slip item of the designated slip accepted in step 216, accepts input for the item, and adds the accepted input content to the slip item data 43e. Registration is made in the slip item input information of the record (step S217). If the input process for all slip items is not completed in the process of step S217 (step S218; No), the process returns to step S217. When the input process for all the slip items is completed in the process of step S217 (step S218; Yes), the slip item data update unit 44b displays all items of input information for the slip items of the slip being created. (Step S219).

  When an item selection operation indicating item correction is received on the screen displayed in step S219 (step S220; Yes), the process returns to step S217. When the pressing of the “Confirm” button indicating that there is no problem with the display content is received on the screen displayed in step S220 (step S220; No), the process returns to step S209.

  As described above, in this embodiment, a receipt number is assigned to each customer who visits the store, and the waiting state of the customer is managed in association with the receipt number. Information on the slip to be created in association with the receipt number and the number of brought-in slips by type, and based on the waiting status of the customer and the type of slip to be created or brought-in slip Since the total result is output, it is possible to appropriately accept a customer who brings in a completed slip while suppressing the customer load, and to grasp the occurrence state of the brought-in slip.

  In the present embodiment, the number of carry-in slips entered in advance by the customer can be input at the electronic bookkeeping machine 30 and the window terminal 40, but the present invention is not limited to the carry-in slip. For example, a voucher created by handwriting in a store by a customer who visits the store may be included in the brought-in voucher and handled.

  In the present embodiment, the electronic bookkeeping machine 30 and the window terminal 40 have been described as having processing units that operate in the respective terminal devices, but the present invention is not limited to this. For example, the electronic bookkeeping machine 30 and the window terminal 40 perform only display and operation reception using a Web browser or the like, and the server 20 performs processing realized by the processing unit included in the control unit of each terminal device described in the embodiment. It may be performed in

  In the present embodiment, an example has been described in which a barcode including information on the receipt number is printed on the number tag issued by the accepting device 10, but the present invention is not limited to this. When a barcode is not printed on the number tag issued by the accepting machine 10, the receipt number may be manually entered using a numeric keypad displayed on the screen in the electronic bookkeeping machine 30.

  In the present embodiment, the number of brought-in slips by type can be input at the electronic bookkeeping machine 30 and the window terminal 40, but the present invention is not limited to this. For example, the number of brought-in slips by type may be input only at the window terminal 40. Further, when it is possible to input the number of brought-in slips by type only at the window terminal 40, only the presence / absence of the brought-in slip can be input at the electronic bookkeeping machine 30, and the window terminal 40 can be input at the electronic bookkeeping machine 30. You may make it receive the input of the number according to the kind of carry-in slip according to the presence or absence of the accepted carry-in slip.

  In the present embodiment, the accepting machine 10 accepts the customer call operation of the teller monitor 91 and outputs the customer information to be called to the number calling device 92 to call the customer at the counter, and from the accepting machine 10 to the server 20. The information related to the customer called is sent to the window terminal 40, and the information related to the customer called to the window terminal 40 is displayed. The invention is not limited to this. For example, a customer call operation is accepted by the window terminal 40, a customer call request is transmitted to the reception device 10, and the reception device 10 that has received the customer call request outputs information of the customer to be called to the number calling device 92. Thus, the customer may be called to the window, and the window terminal 40 may acquire and display information relating to the customer called from the server 20.

  In this embodiment, the server 20 is provided separately from the electronic bookkeeping machine 30 as a system configuration. However, the function of the server 20 may be realized by the electronic bookkeeping machine 30. Further, when a plurality of electronic bookkeeping machines 30 are installed, one of the plurality of electronic bookkeeping machines 30 is set as a parent machine, and the other is set as a child machine so that the parent machine has the function of the server 20. May be.

  In addition, each configuration illustrated in the above-described embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

  As described above, the electronic bookkeeping system and the slip information management method according to the present invention enable an appropriate reception of a customer who brings a completed slip while suppressing the customer load, and grasps the state of occurrence of the brought-in slip. Suitable for that.

DESCRIPTION OF SYMBOLS 10 Reception machine 11, 31, 41 Display operation part 12 Number tag printing part 13 Card reader 14, 23, 32, 42 Communication part 15, 24, 38, 43 Storage part 15a, 38a Setting parameter 15b Reception number numbering data 15c, 24a, 38b, 43b Reception number data 16, 25, 39, 44 Control unit 16a Reception processing unit 16b Reception number numbering unit 16c Number tag issuing unit 16d, 25a, 39a Reception number data management unit 20 Server 21 Input unit 22 Display unit 24b, 38e, 43e Voucher item data 24c, 38f, 43f Personal identification record data 24d Processing history data 25b Voucher item data management unit 25c Personal identification record management unit 25d Call interlocking processing unit 25e Total processing unit 30 Electronic bookkeeping machine 33 Multi-card scanner 34 QR code reader 35 Receipt pre 36 Bar code reader 38c, 43c Voucher determination parameters 38d, 43d Voucher template data 39b Voucher item data generation unit 39c Carry-in voucher information input unit 39d Personal identification record generation unit 39e Registration data transmission unit 39f Number tag issue processing unit 40 Window terminal 43a Receipt number list data 44a Receipt number list display section 44b Slip item data update section 44c Bring in slip information update section 44d Personal identification record update section 44e Update data transmission section 44f Print processing section 44g Count result output section 90 Executive seat monitor 91 Teller Monitor 92 Number calling device 93 Staff terminal 94 Customer terminal 95 Printer

Claims (8)

An electronic bookkeeping system including an electronic bookkeeping machine that accepts an input operation of a customer who has visited the store and creates a slip necessary for the customer to request processing at the store window,
Numbering means for numbering the reception number according to the purpose of visiting the customer;
Receiving means for receiving information relating to the number of each type of brought-in slip that the customer wishes to process at the window ;
Management means for managing information related to the created slip created by the electronic bookkeeping machine and information related to the number of each type of the brought-in slip accepted by the accepting means in association with the acceptance number An electronic bookkeeping system characterized by that. Wherein the number of sheets of each type of the carry-documents that were received by the receiving means, by summing the number of each type of the created document that is created for each type by the electronic bookkeeping machines, the number of each type of document A tally means for tallying information related to
2. The electronic bookkeeping system according to claim 1, further comprising output means for outputting information relating to the number of slips for each type of slips counted by the counting means. Based on information on the number of each type of brought-in slip accepted by the accepting means and information on the created slip created by the electronic bookkeeping machine, processing at the window for each customer A calculation means for calculating the estimated processing time,
A predicted processing time counting unit that counts information related to the predicted processing time of the customer based on the predicted processing time for each customer calculated by the calculating unit;
The output means includes
3. The electronic bookkeeping system according to claim 2 , wherein the predicted processing time of the customer totaled by the predicted processing time totaling unit is output together with information relating to the number of sheets for each type of slip totaled by the totaling unit. The accepting means is
Accept an image of the carry-slip, and wherein the record of the number of the carry-slip the determine the type of carry-slip, corresponding to the determined type based on the image of the carry-slip accepted The electronic bookkeeping system according to claim 2 . Further comprising a carry -in slip presence / absence receiving means for receiving information relating to the presence / absence of the carry-in slip,
The accepting means is
The electronic bookkeeping according to claim 2 , wherein when the information indicating that the carry-in slip exists is received by the carry-in slip presence / absence accepting unit, information relating to the number of the carry-in slips is received. system. Management means for managing whether or not processing at the window has been performed for each customer,
The counting means includes
Corresponding to customer processing in the counter is not performed by the management unit, and information relating to the number of each type of the carry-slip accepted by the acceptance means, the creation created by the electronic bookkeeping machine Based on the information relating to the slip, the information relating to the number of slips for each type of slip that has not been processed at the window is tabulated,
The processing estimated time counting means
Processing at the window is not performed based on the estimated processing time for processing at the window calculated by the calculation means corresponding to a customer who is not processed at the window by the management means. The electronic bookkeeping system according to claim 3 , wherein the estimated processing time of the customer is totaled. The counting means includes
The electronic bookkeeping according to claim 2 , wherein a designation of a totaling period is received, and information relating to the number of slips for each type of slip processed at the window during the received totaling period is totaled. system. A slip information management method in an electronic bookkeeping system including an electronic bookkeeping machine that accepts an input operation of a customer who has visited the store and creates a slip necessary for the customer to request processing at a store window,
Numbering step of numbering the reception number according to the purpose of visiting the customer;
An accepting step for receiving information relating to the number of each type of brought-in slip that the customer wishes to process at the window ;
A management step of managing information related to the created slip created by the electronic bookkeeping machine and information related to the number of each type of the brought-in slip accepted by the accepting step in association with the acceptance number . A slip information management method characterized by the above.