JP6420741B2 - Voting processing device, voting processing method, and voting processing program - Google Patents

Description

  The present invention relates to a voting processing device, a voting processing method, and a voting processing program for processing voting ticket issuance and refund in public competitions (horse racing, bicycle racing, boat racing, auto racing, etc.).

  Conventionally, in public competitions such as horse racing, bicycle racing, boat racing, and auto racing, a voter purchases a voting ticket using a voting processing device such as a voting ticket issuing terminal installed inside or outside the stadium.

  For example, the voter inserts cash into the voting processing device, and causes the voting processing device to read voting information such as a desired stadium name, race number, expression, and voting target number marked on the voting card. Then, the voting processing device sends the voting information of the voting card to the management device, and issues a voting ticket after notification of ticketing permission from the management device. In this way, a voter can purchase a voting ticket. At this time, the voter may receive fishing (fishing cards, change) together with the voting ticket. In addition, when the voting ticket issuance is canceled halfway, the voter naturally receives the inserted cash.

  Furthermore, the voting processing device can also function as a refund terminal that reads the identification information printed on the voting ticket and executes a refund process for refunding the refunded amount of the hit voting ticket. At this time, the voter can receive a refund.

  As described above, the voting processing device discharges at least a medium including a voting ticket, a change, and a refund from the inside of the device. Many voters do not forget to remove the media such as discharged voting tickets, but it is also true that there are not a few voters who leave without forgetting to remove them. Various techniques have been disclosed as countermeasures for forgetting to remove the medium (for example, see Patent Documents 1, 2, and 3). For example, by simultaneously voting tickets and fishing media, the voter can recognize that there are multiple media to be extracted (voting tickets and fishing, etc.) and prevent one media from being removed Techniques to do this are disclosed. In addition, when a voting ticket is issued or when a change is returned, voice guidance prompting the user to remove the media is output in advance. If the media has not been removed (waiting for withdrawal) after that, voice guidance prompting the user to remove the media will be given. A technique for outputting repeatedly at regular time intervals is disclosed.

JP 2002-24869 A JP 2011-204063 A JP 2014-142807 A

  However, in the voting processing device as described above, for example, even if a plurality of media are discharged at the same time, the voting ticket is forgotten when the change is taken out, and the voting processing device is left as it is. There was a problem. Also, in a voting processing device that repeatedly outputs voice guidance that prompts extraction every fixed time, there is a fixed time interval from the first voice guidance output to the next voice guidance output. There was a problem of leaving the voting processing device while forgetting the extracted voting ticket. In such a case, if voice guidance continues to be output in order to prevent forgetting, it is assumed that it will lead to a complaint from the voter. Furthermore, when such a medium is forgotten to be taken, a public competition enforcer increases the number of operations such as responding to inquiries from voters and managing forgotten cash and voting tickets as found items.

  The present invention has been made in view of the above-described circumstances, and prevents a medium including a voting ticket, change, and refund from being forgotten from a voting processing device that executes voting ticket issuing processing or refund processing. An object of the present invention is to provide a voting processing device, a voting processing method, and a voting processing program that can be performed.

The present invention employs the following configuration in order to solve the above problems.
That is, according to one aspect of the present invention, the voting processing device of the present invention is a voting processing device that executes voting ticket issuance processing or refund processing, and removes the media including the voting ticket or cash. Extraction detecting means for detecting, imaging means for capturing an image of the face of the operator who operates the voting processing device, and face for acquiring the orientation of the face of the operator based on the face image captured by the imaging means The media acquisition is not detected by the orientation acquisition means and the extraction detection means, and the face orientation acquisition means causes the operator's face to be inclined at a predetermined angle from the front facing the voting processing device. when it is determined to have changed, and the message output means for outputting a message as a voice or screen shows the left behind of the medium, the message by the message output means A count storage means for storing the number of times the di is output, based on the count stored in said count storage means, characterized in that it comprises an angle correction means for correcting the predetermined angle to an appropriate value.

  In the voting processing apparatus of the present invention, it is preferable that the imaging unit is activated in conjunction with the ticketing process.

  In the voting device of the present invention, it is preferable that the imaging unit is activated in conjunction with the withdrawal process.

  In the voting apparatus of the present invention, it is preferable that the medium includes the voting ticket and a change for purchase of the voting ticket.

  In the voting processing apparatus of the present invention, it is preferable that the medium includes a refund that is refunded by the refund process.

Further, according to one aspect of the present invention, the voting processing method of the present invention is a voting processing method executed in a voting processing device that executes a voting ticket issuing process or a refund process, wherein the voting ticket or Detecting the extraction of a medium containing cash, capturing an image of the face of the operator who operates the voting processing device, obtaining the orientation of the face of the operator based on the captured face image, and If no extraction is detected and it is determined that the orientation of the operator's face has changed obliquely by a predetermined angle from the front facing the voting processing device, a voice or screen indicating forgetting to remove the medium is displayed. A message is output , the number of times the message is output is stored, and the predetermined angle is corrected to an appropriate value based on the stored number of times .

According to another aspect of the present invention, the voting process program of the present invention is a voting process program in a voting processor that executes voting ticket issuance processing or refund processing. A sampling detection unit that detects sampling of the media including the voting ticket or cash, an imaging unit that captures a face image of an operator who operates the voting processing device, and the face image captured by the imaging unit. The face orientation acquisition means for acquiring the face orientation of the operator, and the extraction detection means does not detect the removal of the medium, and the face orientation acquisition means determines the face orientation of the operator as the voting process. When it is determined that the angle has changed from the front facing the device to an oblique angle, a message is output with a voice or screen indicating that the medium has been forgotten A message output means, and count storage means for storing the number of times the message is output by the message output means, based on the count stored in said count storage means, the angle correction for correcting the predetermined angle to an appropriate value A voting process program for functioning as a means .

  According to the present invention, it is possible to prevent a medium including a voting ticket, change, and refund from being forgotten to be forgotten from a voting processing device that executes voting ticket issuing processing or refund processing. In addition, there is an effect that it is possible to reduce administrative work such as a public game enforcer responding to inquiries from voters and managing forgotten cash and voting tickets as found items.

It is a figure which shows the structural example of the totalizer system containing the voting processing apparatus in this Embodiment. It is a figure which shows the hardware structural example of the voting processing apparatus in this Embodiment. It is a functional block diagram of the vote processing apparatus in this Embodiment. It is a flowchart which shows the flow of the voting process of this Embodiment. It is a figure which shows an example of a voting ticket. It is a figure which shows an example of a voting card. It is a figure which shows an example of the content of the sampling promotion frequency holding part. It is a figure which shows an example of journal data.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram illustrating a configuration example of a totalizer system including a voting processing device according to the present embodiment.

  As shown in FIG. 1, the totalizer system 1000 includes a voting processing device 100 and a management device 200, and the voting processing device 100 and the management device 200 are connected to each other via a network 300. The totalizer system 1000 manages the issuance of voting tickets, the display and counting of odds, the calculation of dividends, the refund of voting tickets, and the like in public competitions such as horse racing, bicycle racing, boat racing, or auto racing.

  As shown in FIG. 1, the voting processing apparatus 100 includes an operation status display window 101, a voting ticket slot 102, a voting ticket slot 103, a voting card slot 104, a bill slot 105, a coin slot 106, and a coin. A discharge port 107, a display 108, a touch panel 109, and an imaging device 110 are provided.

  The operation status display window 101 displays in the voting processing apparatus 100 whether voting ticket issuance is being accepted or issuance is stopped, and whether voting ticket issuance is being accepted or issuance is being suspended.

  The voting ticket slot 102 is a slot for voting tickets to be refunded. The voting ticket discharge port 103 is a discharge port for the issued voting ticket. The voting card insertion / extraction port 104 is an insertion port for the voting application mark card 600 (see FIG. 6, hereinafter referred to as the voting card 600), and is also an outlet for the voting card 600 to be returned.

  The bill insertion / discharge port 105 is a bill input port, and is also a discharge port for a bill to be returned or a bill. The coin slot 106 is a coin slot. The coin outlet 107 is an outlet for coins to be returned or changed.

  The display 108 is disposed below the touch panel 109 and displays information such as operation guidance, race guidance, and voting contents of the voting card 600. The display 108 is a liquid crystal display, for example.

  The touch panel 109 is a transmissive touch panel, and is operated when various inputs and voting contents are corrected. Information displayed on the display 108 can be seen by a voter through the touch panel 109. The voter can perform a touch operation on the touch panel 109 while viewing the information displayed on the display 108.

  The imaging device 110 is provided on the front side of the voting processing device 100, for example, and images the surrounding space of the voting processing device 100. As a result, the imaging device 110 can image the voter's face located in front of the voting processing device 100. Furthermore, the imaging device 110 analyzes a face image captured by the control unit. The imaging device 110 may be a stereo camera, for example.

  In the voting processing apparatus 100, the voting ticket slot 102 and the voting ticket outlet 103 may be integrated. Further, the coin insertion port 106 and the coin discharge port 107 may be integrated. Also, the voting card insertion / extraction port 104 may be configured separately, such as a voting card insertion port and a voting card discharge port. Moreover, it is good also considering the banknote insertion discharge port 105 as a different body structure like a banknote insertion port and a banknote discharge port.

  The management device 200 communicates with the voting processing device 100 via the network 300 to manage the issuance of voting tickets, the repayment of voting tickets, and the like performed by the voting processing device 100. In addition, the management apparatus 200 performs odds calculation, dividend calculation, and the like.

  The network 300 is, for example, a network such as a LAN (Local Area Network), a WAN (Wide Area Network), and the Internet, or a network in which they are mixed.

FIG. 2 is a diagram illustrating a hardware configuration example of the voting processing device according to the present embodiment.
As shown in FIG. 2, the voting processing apparatus 100 includes a control unit 111, a display 108, a manager display 112, a touch panel 109, a manager touch panel 113, a voting card reading unit 114, a bill reflux unit 115, and a coin reflux unit 116. A voting ticket printing unit 117, a refundable voting ticket reading unit 118, and an imaging device 110.

  The control unit 111 includes a central processing unit (CPU) 120, a random access memory (RAM) 121, a hard disk drive (HDD) 122, a communication interface 123, a graphic processing unit 124, and an input / output interface 125. Connected through. The control unit 111 is also an example of a computer.

  The CPU 120 controls the overall operation of the voting processing device 100. The RAM 121 temporarily stores at least part of an OS (Operating System) program and application programs executed by the CPU 120. The RAM 121 stores various data necessary for processing by the CPU 120 (for example, voting data). The HDD 122 stores the OS and application programs.

  The communication interface 123 is connected to the network 300, and transmits and receives data (various information, messages, notifications, etc.) to and from the management device 200, for example.

  The OS program and application program executed by the CPU 120 may be stored in, for example, the RAM 121 and executed by the CPU 120 from an external device (not shown) via the network 300 and the communication interface 123. Further, the program may be stored in a portable recording medium 119 described later, and stored in, for example, the RAM 121 via the portable recording medium interface and input / output interface 125 described later, and executed by the CPU 120.

  A display 108 and an administrator display 112 are connected to the graphic processing unit 124. The graphic processing unit 124 displays various types of information on the screen of the display 108 or the manager display 112 under the control of the CPU 120. The manager display 112 is a manager-oriented display provided on the back side of the vote processing apparatus 100.

  The input / output interface 125 includes a touch panel 109, an administrator touch panel 113, a voting card reading unit 114, a bill circulation unit 115, a coin circulation unit 116, a voting ticket printing unit 117, a refund voting ticket reading unit 118, and an imaging device 110. It is connected. The input / output interface 125 can be connected to a portable recording medium interface that can write and read information to and from the portable recording medium 119.

  The input / output interface 125 includes a touch panel 109, an administrator touch panel 113, a voting card reading unit 114, a bill circulation unit 115, a coin circulation unit 116, a voting ticket printing unit 117, a refund voting ticket reading unit 118, an imaging device 110, and A signal sent from the portable recording medium interface is transmitted to the CPU 120 via the bus 126. In addition, the input / output interface 125 sends control signals sent from the CPU 120 to the corresponding units via the bus 126 (touch panel 109, administrator touch panel 113, voting card reading unit 114, bill return unit 115, coin return unit. 116, voting ticket printing unit 117, refund voting ticket reading unit 118, imaging device 110, or portable recording medium interface).

  The voting card reading unit 114 is a unit that reads voting contents from the voting card 600. The banknote reflux unit 115 receives banknotes, discriminates the authenticity of banknotes, stores banknotes, returns banknotes, and discharges bills. The coin recirculation unit 116 receives a coin, discriminates the authenticity of the coin, stores the coin, returns the coin, and discharges the change. The voting ticket printing unit 117 prints the voting contents and issues a voting ticket. The withdrawal voting ticket reading unit 118 accepts the voting ticket and reads the contents of the vote.

  In the voting processing apparatus 100, the control unit 111 may include a module such as an FPGA (Field Programmable Gate Array) or a DSP (Digital Signal Processor). In this case, the control unit 111 includes a non-volatile memory (for example, an EEPROM (Electrically Erasable and Programmable Read Only Memory), a flash memory, a flash memory type memory card, etc.), and stores module firmware. Firmware can be written in the nonvolatile memory via the portable recording medium 119 or the communication interface 123. As described above, the control unit 111 can update the firmware by rewriting the firmware stored in the nonvolatile memory.

FIG. 3 is a functional block diagram of the voting processing device in the present embodiment.
The function of the voting processing apparatus 100 that executes the voting processing method will be described with reference to FIG.

  The voting processing device 100 executes a voting ticket issuing process or a refund process. As shown in FIG. 3, the voting processing apparatus 100 includes a sampling detection unit 301, an imaging unit 302, a face orientation acquisition unit 303, and a message output unit 304. These functions are realized by the CPU 120 shown in FIG. 2 executing a voting process program.

  The sampling detection unit 301 detects that a medium including voting tickets or cash (coins or banknotes) has been extracted. For example, it is detected that the issued voting ticket has been extracted from the voting ticket discharge port 103. Further, it is detected that the voting card 600 to be returned has been removed from the voting card insertion / extraction port 104. In addition, it is detected that a banknote to be returned or a banknote to be used as a fishing tag is extracted from the banknote insertion / ejection port 105. Further, it is detected that the coin to be returned or the coin to be changed is extracted from the coin discharge port 107.

  The imaging unit 302 captures a face image of an operator who is positioned in front of the voting processing device 100 and operates the voting processing device 100 by, for example, capturing the surrounding space of the voting processing device 100 with a digital camera.

  The face orientation acquisition unit 303 acquires the orientation of the operator's face based on the face image captured by the imaging unit 302. The acquisition of the face orientation is a known technique. For example, if the skin color area is cut out from the captured face image and the distribution (histogram) is evenly distributed in the top, bottom, left, and right (front-facing), if it is biased in any direction, upward, downward, leftward It is determined that it faces right. The angle of the direction can also be estimated by the degree of deviation. Further, the constituent parts of the face such as the eyes and the mouth may be recognized, and the orientation of the face may be determined from these positional relationships.

  In the message output unit 304, the removal of the medium is not detected by the extraction detection unit 301, and the face orientation acquisition unit 303 changes the orientation of the operator's face from the front facing the voting processing device 100 to a predetermined angle oblique direction. If it is determined that the message has been deleted, a message is output with a voice or screen indicating that the medium has been forgotten.

  4 is a flowchart showing the flow of voting processing according to the present embodiment, FIG. 5 is a diagram showing an example of a voting ticket, FIG. 6 is a diagram showing an example of a voting card, and FIG. FIG. 8 is a diagram showing an example of the contents of the sampling promotion number part, and FIG. 8 is a diagram showing an example of journal data.

  The voting process executed by the above-described voting processor 100, that is, the flow of the voting ticket issuing process or the refund process will be described with reference to FIGS.

  The voting processing device 100 activated by turning on the power first executes pre-processing for causing the voting processing device 100 to function in step S400. In the pre-processing, for example, the following processing is executed.

  First, operation data is acquired from the voting processing device 100 management device 200 by the management device 200 that confirms the activation of the voting processing device 100. Here, the operation data includes sales information of voting tickets (see FIG. 5). The voting ticket release information includes, for example, information such as a release place (race location), a release race, a release type, a scheduled voting deadline, and a release status. The scheduled voting deadline time corresponds to the remaining time until the voting deadline because the remaining time until the voting deadline can be obtained by comparison with the current time.

  In FIG. 5, the voting ticket of (a) is a figure which shows the example of the single winning betting ticket 50 of a horse race, and the voting ticket of (b) is a figure which shows the example of the horse race consecutive single betting ticket 51 of a big race.

  In the example of the winning betting ticket 50 shown in FIG. 5A, the race name “PQR 48th ST Commemoration” is written at the top, and the type of betting ticket “single winning” in the vertically long frame in the center of the betting ticket (by formula) ) Is described.

  On the right side of each formula, the voted horse number “15” is described, and “□ Δ ○” of the racehorse name of the horse number “15” and the horse number “15” are described beside it. Further, on the diagonally lower side, the name of the jockey who rides the horse with the horse name “□ △ ○” is described as “◯ × (surname) Δ □ (name)”.

  On the left side of each formula, it is stated that this winning betting ticket 50 is the 11th race betting ticket, and that this competition is the 3rd day of the 11th holding of the 23rd year. The code 52 is written side by side.

  Below the two-dimensional bar code 52, the date “September 14, 23,” when the race of the winning betting ticket 50 was held is described, and the organizer of this competition is “YYY Horse Racing Association”. Further below, a racetrack “XX” is described at the lowermost end of the single winning betting ticket 50 across a number string 53 divided into three lines.

  Here, the number sequence 53 divided into three lines is obtained by coding the description contents of the single winning betting ticket 50 as information data, and the two two-dimensional barcodes 52 are obtained by coding the coded number sequence 53. Further, it is a two-dimensional code.

  In the example of the horse number serial single betting ticket 51 shown in FIG. 5 (b), the race name “XYZ Kyber 10th EFG Sprint” is written at the top, and the horse number “single number single” in the vertically long frame in the center of the betting ticket. Types (by formula) are described.

  To the right of each formula, the two horse numbers “6” and “14” and the horse names “ΔΔΔ” and “□□□” are listed. Also, on the left side of each formula, as with the winning betting ticket 50, two two-dimensional barcodes 54 and a numeric string 55 divided into three rows are described.

Returning to the description of step S400.
The voting processing apparatus 100 that has acquired the operation data displays, for example, on the operation status display window 101 that ticketing is being accepted and a refund is being accepted. Subsequently, the voting processing apparatus 100 acquires information on the sale status of voting tickets from the management apparatus 200. Information on the sale status of voting tickets is notified by the management device 200 periodically or when an event such as sale stop or subtraction stop occurs. The information on the voting ticket release status includes information such as a race on sale, a sale deadline (release stoppage) race, a subtraction race, a subtraction deadline (subtraction stoppage) race, the number of votes, and odds. When there is a change in information related to the progress of the race, such as the scheduled voting deadline time or the number of starts (start cancellation), the management device 200 notifies the information including the information related to the progress of the race. Note that the operation data and information on the sale status of voting tickets are stored in the RAM 121, for example.

  Next, in step S401, the voting processing apparatus 100 performs an acceptance process for the inserted cash or a voting ticket to be refunded. In the case of the voting process as the voting process of the voting ticket, the cash is accepted from the voter through the banknote insertion / ejection slot 105 and the coin insertion slot 106, and the authenticity of the cash is identified and counted by the banknote circulation unit 115 and the coin circulation unit 116. , Storage and the like are performed. The control unit 111 receives the notification of the amount received by the banknote recirculation unit 115 and the coin recirculation unit 116 and manages the deposit amount. In addition to cash, it is also possible to deposit by hitting a voting ticket. In the case of depositing with a voting ticket, the refunded voting ticket is accepted from the voter through the voting ticket slot 102, and the voting contents are read by the refund voting ticket reading unit 118. The management apparatus 200 is inquired whether there is any. When the electronic message of the voting content is transmitted to the management device 200, the management device 200 that has received the electronic message of the voting content transmits an electronic message indicating permission to release a refund according to the voting content to the voting processing device 100. When the voting processing device 100 receives a refund permission response from the management device 200, the control unit 111 manages it as a deposit amount. Also, the voting process as the refund process of the refund is the same as the above-described deposit process using the target voting ticket. The controller 111 manages the refund as the deposited amount and waits for a refund release process.

  Subsequently, in the case of voting processing, the voting processing apparatus 100 accepts the voting card 600 from the voter via the voting card insertion / extraction port 104 in step S402. As shown in FIG. 6, the voting card 600 purchases a place name block 601 for designating (marking) a place name to be purchased from a list of venues, a race number block 602 for designating a race to be purchased, and purchase. Formula-specific block 603 for designating a ticket type (for example, a single-win type, a double-win type, a frame series type, etc.), a group number block 604 for designating a group number to be purchased, and a purchase amount Amount block 605, a unit block 606 for specifying a purchase unit, a type identification code 607 for identifying the type of the voting card 600 (for example, a long voting card, a box voting card, etc.), and a position of the mark column are specified. Timing mark 608 and the like are provided.

  Next, in step S403, the voting processing apparatus 100 reads information from the voting card 600 received in step S402, and determines whether or not there is an entry error.

  When it is determined that there is an entry error (step S403: YES), the voting processing apparatus 100 returns the voting card 600 to the voting card insertion / extraction port 104 by the voting card reading unit 114 in step S404.

  On the other hand, if it is determined that there is no entry mistake (step S403: NO), the voting processing apparatus 100 uses the voting card reading unit 114 to enter the contents entered with a pencil or the like in the mark field of the voting card 600 in step S405. The voting information is read as voting information, and a voting message corresponding to the read voting information is transmitted to the management apparatus 200. The management device 200 that has received the voting message determines whether or not to permit ticketing according to the voting information, and if so, transmits a ticketing permission response to the voting processing device 100. In addition, the management device 200 transmits a ticketing disapproval response to the voting processing device 100 when the ticketing is not permitted due to the sale deadline of the corresponding race or cancellation of the start of the voted horse number. In the case of a refund process, the voting processor 100 skips steps S402 to S406 and waits for a refund process. Next, when the voting processing device 100 receives the ticketing permission response from the management device 200 in step S406, the voting processing device 100 activates the imaging device 110 in step S407. In the case of a refund process, the imaging apparatus 110 is activated in a state waiting for a refund release process.

  Then, in step S408, when the voting process is the ticketing process, the voting processing apparatus 100 determines whether the voting ticket corresponding to the ticketing permission response is printed and the ticket is being issued. If the voting process is the refund process, It is determined whether or not a refund is being released.

  If it is determined that a voting ticket is being issued or a refund is being released (step S408: YES), the voting processing device 100 is based on the face image captured by the imaging unit 302 in step S409. The orientation of the operator's face is acquired, and it is determined whether or not the operator is facing the front.

  When it is determined that it is not facing the front (step S409: NO), in step S410, the voting processing apparatus 100 is issuing a voting ticket and releasing a change, or releasing a refund. Is output to the voter and a voice guidance for prompting attention or a screen display is performed. Then, the voting processor 100 repeats step S408 and subsequent steps. On the other hand, when it is determined that the user is facing the front (step S409: YES), the voting processing apparatus 100 repeats step S408 and subsequent steps without outputting voice guidance or displaying a screen.

  If it is determined in step S408 that neither a voting ticket is issued nor a refund is being released (step S408: NO), the voting processor 100 sets the voting processor 100 in a medium sampling waiting state in step S411.

  In step S412, the voting processing apparatus 100 determines whether there is a medium (voting ticket, cash, etc.) that has not been extracted. For example, it is determined whether or not the issued voting ticket has been extracted from the voting ticket discharge port 103 based on the detection result by the transmission type sensor disposed at the voting ticket discharge port 103. Whether or not the discharged banknotes and coins are extracted from the banknote input / output port 105 and the coin output port 107 based on the detection results by the transmission type sensors disposed at the banknote input / output port 105 and the coin output port 107, respectively. Determine whether.

If it is determined that there is unplug taken non medium (step S412: YES), voting processing apparatus 100 in step S413, based on the face image captured by the imaging unit 302, the orientation of the face of the operator Acquire and determine whether it is facing the front.

If it is determined that the user is not facing the front (step S413: NO), the voting processing apparatus 100 performs voice guidance and a screen display for prompting a warning about forgetting to remove the medium in step S414. Here, when outputting voice guidance prompting extraction, it is possible to attract the voter's attention more by setting the volume higher than normal or by outputting different sound or warning sound. . Further, in order to record in journal data, which will be described later, or to correct the setting value of the imaging apparatus 110, the number of operations that prompted the extraction of the medium is stored in a “sampling promotion number holding unit” as shown in FIG. .

  In the “sampling promotion number holding unit” illustrated in FIG. 7, “sampling promotion number” indicating how many times the current customer is prompted to extract is stored as “current customer service” data. When the number of times reaches a set value, recording is performed in the journal data. For example, the setting value is 3. If a set value is not provided, it is assumed that recording is performed in the journal data every time an operation for prompting removal of the medium is performed, leading to a waste of paper medium and an increase in load on the voting processing apparatus 100. This is because that. In addition, it is possible to change a setting value for determining whether or not to perform storage. In addition, once recording is performed on journal data, the count value is cleared to 0 even within the same customer service, and the count recording is resumed.

  In the “sampling promotion number holding unit” shown in FIG. 7, “data acquisition start date”, “total number of customers”, and “sampling promotion number” are stored as “cumulative” data. Accumulated data after the voting processing device 100 starts using the medium removal prevention function is stored. Then, it is possible to obtain the frequency of prompting extraction from the cumulative data, and use the result for correcting the setting value of the imaging device 110. For the correction of the set value, a method automatically executed by the voting processing device 100, a method for notifying that a change is necessary, or the like can be considered. In addition, the data of the “sampling promotion number holding unit” is arbitrary so that the information accumulated so far can be initialized, for example, when it is desired to recalculate when the installation conditions such as the placement location of the voting processing device 100 are changed. It can be reset at the timing.

  Next, in step S415, the voting processing apparatus 100 determines whether or not the voice guidance or the like output in step S414 has been continuously output a set number of times.

  If it is determined that the voice guidance or the like has not yet been output a predetermined number of times (step S415: NO), the voting processing device 100 repeats the steps after step S412.

  On the other hand, when it is determined that the voice guidance or the like has been continuously output a predetermined number of times (step S415: YES), the voting processing apparatus 100 performs journal data recording as shown in FIG. Clear the count. Then, the voting processor 100 repeats step S412 and subsequent steps. The journal data is a record of the operation history performed by the voter or the enforcer of the public competition. Necessary when dealing with complaints from the voter or inquiring the operation history when the voting processing device 100 fails. The recorded data can be browsed accordingly. It should be noted that by executing the recording of journal data, it is possible to grasp the frequency of occurrence of forgetting to remove the medium, which could not be grasped conventionally. Further, it is possible to know the number of times that the forgetting of the medium can be prevented in advance by the operation for prompting the extraction, with respect to the number of times of forgetting to take out the medium.

The journal data includes a voucher printed on a paper medium and an electronic journal stored as electronic data in a storage unit of the voting processing apparatus 100 or an external medium. In the journal data shown in FIG. 8, the unit of recording unit of journal data is expressed by “---”, and recording is performed 11 times by one customer contact with a voter. The journal data (1) to (11) in FIG. 8 has the following operation contents.
(1) A voter inserts two thousand yen bills into the voting processing device 100. (2) A voter inserts two voting cards into the voting processing device 100. (3) The voting processing device 100 stores the first voting card. (4) The voting processor 100 displays the result of reading the first voting card. (5) The voting processor 100 reads the second voting card. (6) The voting processor 100 is 2. (7) The voting processing device 100 executes the settlement processing for the amount of money to be inserted (8) The voting processing device 100 executes the change coin calculation processing (9) The voting processing device 100 changes (10) Since the voter's leaving is detected without being picked up, the voice processing / screen display prompting the voting processor 100 to receive it is executed. (11) The voter receives the voting ticket.

  If it is determined in step S413 that the operator's face is facing the front (step S413: YES), the voting processor 100 performs normal voice guidance and screen display for prompting extraction in step S417. . Then, the voting processor 100 repeats step S412 and subsequent steps.

  If it is determined in step S412 that there is no medium from which no medium has been extracted (step S412: NO), the voting processing apparatus 100 ends the voting process.

  As described above, this voting process can realize a voting ticket issuance process or a refund process that can prevent a medium including a voting ticket, change, and refund from being forgotten. That is, the voting process detects whether or not the face of the voter is the front from the face image of the voter who is serving the customer taken by the imaging device 110. When the voter's face deviates from the front in a waiting state for taking out a medium such as a voting ticket or cash, it is determined that the voter is looking back without taking out the medium. In such a case, voice guidance that prompts removal is output to prevent forgetting to remove the medium. As a result, voice guidance is output at the timing of looking back, so that the voter can notice that he forgot to remove the medium. The voice guidance is an example, and may be a warning sound that draws attention to the voter or a light such as a flash.

  In addition, the imaging apparatus 110 can set a range in which a face image is detected as a front surface in stages. For example, when the detection range is set to 30 degrees, the turning direction of the face within 30 degrees on the left and right is determined to be the front of the face with the front of the face as a reference (0 degree). Then, when the face is turned over by 30 degrees or more, it is determined that the face has deviated from the front. Further, as described above, the voting processing apparatus 100 records the number of times the voter has been prompted to extract. The voting processing apparatus 100 calculates the number of customers who have been asked to pick up once from the number of times the voter is prompted to remove the medium and the number of customers. When the value falls below a predetermined value, that is, when extraction is urged frequently, the result can be fed back and the detection range of the front of the face can be automatically corrected. For example, if the range for detecting the face image as the front is set too narrow, voice guidance that prompts for frequent sampling is output just by turning sideways even though you have not forgotten to remove the medium. End up. In such a case, it is assumed that it will lead to an increase in the number of complaints from voters, but if it is determined that the setting value is inappropriate from the recorded result, the detection range is automatically widened from the initial setting, and optimal detection is performed. A range can be set.

Furthermore, the above-described voting processing apparatus 100 can have the following additional functions.
"Purchase statistics collection function"
Conventionally, for the purpose of utilizing for public competition events and fan services for voters, it tries to collect purchase statistical information that associates purchase information of voting tickets with purchase information and voter information. In this case, the enforcer of the public competition introduced a member point service and collected purchase statistics information by associating purchase information with member information registered by the voter. However, introducing a member point service only for the purpose of obtaining purchase statistics information is not practical for the implementer from the viewpoint of introduction costs and labor costs. Moreover, since the member registration work is necessary for the voter, it felt that the work was troublesome, and it did not lead to active registration.

  Therefore, by acquiring the voter's face image using the imaging device 110 as described above, and obtaining the voter's age and gender estimation results, a new member point service can be introduced or the voter can become a member. There is no need for registration work, and age and gender can be acquired as “purchase information” and “voter information”. Then, the voting processing device 100 transmits the acquired “purchase information” and “voter information” to the management device 200, and the management device 200 accumulates the records of “purchase information” and “voter information”. Can be used as statistical information.

For example, the collection of purchase statistical information is realized by executing the following processing.
The imaging device 110 acquires an estimation result of the age and sex of a voter who is serving customers. Since the estimation result of age and gender may change depending on the timing, the estimation result is always acquired from the start of customer service until the end of voting, and the final result is calculated at the end of voting. This is because an average value, an approximate value, or the like is used to reduce the influence of fluctuations in age and gender estimation results. As the age estimation result, a method using an average value of all acquired data or a method using a least square method to exclude a large outlier is considered. The gender estimation result is binarized such that the acquired data is, for example, 0 for males and 1 for females, and a determination is made based on which one of the average values of all data is finally close to. At the end of voting, the purchase information and the estimation result of age and sex are transmitted to the management apparatus 200. Thereby, the management apparatus 200 can be utilized as purchase statistical information by accumulating the transmitted records. In addition, the enforcer can collect purchase statistics information without the need to newly introduce a member point service or the like. The voter does not need to register as a member and can receive appropriate events and fan services based on statistical information.

"Power mode switching function"
Conventionally, using an infrared detection sensor, the on / off state of the detection sensor is acquired, and if there is no response to the detection sensor for a certain period of time, transition to the “power saving mode” in which the screen and LED lamps are turned off. There is technology to do. In addition, when there is a reaction in the detection sensor during the “power saving mode”, the power running cost is reduced by shifting to the “normal mode”. However, since the infrared detection sensor detects only the on / off state, for example, when the voter crosses nearby during the “power saving mode”, the mode shifts from the “power saving mode” to the “normal mode”. Therefore, it has not led to a reduction in the efficient power running cost.

  Therefore, the face image of the voter is continuously acquired using the imaging device 110 as described above, and it is detected that the voter's face is facing the front for a certain period of time while the vote processing device 100 is in the “normal mode”. If not, shift to “power saving mode”. After that, when it is detected that the voter's face is facing the front, the process returns to the “normal mode”. More specifically, it is detected whether or not the voter's face image is facing the front using the imaging device 110 when not in service. When it is not detected that the voter's face is facing the front for the set time, the operation screen is turned off by the voter and the unit power supply is turned off. Further, during the “power saving mode”, the imaging device 110 is used to detect whether or not the voter's face image is facing the front. When it is detected that the voter's face is facing the front, the operation screen is immediately turned on by the voter and the “normal mode” in which each unit power is turned on is immediately switched. Here, the time used to determine whether to switch from the “normal mode” to the “power saving mode” can be set, for example, in 1-60 minute increments. As a result, it is possible to determine the state of “whether the voter is standing in front of the voting processing device 100”, which cannot be determined by the conventional infrared detection sensor, and to determine the power mode switching with higher accuracy. .

"Voice guidance function"
Conventionally, there is a technique for improving operability by guiding a voter to the next operation or outputting a voice guidance for prompting removal of a medium. This technology is voice gun dance for the purpose of improving the operability of voters, but especially for elderly people who are assumed to be unfamiliar with the operation, if the volume adjustment is small, the voice guidance cannot be heard, resulting in operation I couldn't expect any improvement. Moreover, if the volume was increased uniformly as a countermeasure, there was a possibility that it would lead to complaints from other voters.

  Therefore, the age of the voter is estimated using the imaging device 110 as described above, and the vote processing device 100 automatically performs according to the estimated age when the voter who is estimated to be a certain age or more is served. The voice guidance is output with the voice volume higher than the normal setting. Thereby, it is possible to improve the audibility of the voice guidance and to improve the operability of the voter. More specifically, the age estimation result of the voter who is serving customers is acquired using the imaging device 110. The estimation result of age may vary depending on the timing. If the voice volume is changed each time, it is assumed that the voice guidance becomes difficult to hear. Therefore, the age estimation result is calculated for a certain period, for example, every 5 seconds. Then, the audio volume is automatically set based on the result. For example, in the case of an elderly contributor, the voting processing device 100 automatically increases the sound volume from the normal setting. Here, as described above, the age estimation result may be a method using an average value of all data acquired within a certain period or a method using a least square method so as to exclude a large outlier. The age determined to be elderly and the voice volume to be set can be set by the voting processing device 100, and the voice volume is reset to a default value at the end of customer service. Since the voice gun dance that is easy to hear according to the age is output, the operability of the vote processing apparatus 100 by the voter is improved. In addition, event guides and advertisements adapted to the voter's age and gender can be displayed on the voting processing apparatus 100.

  The embodiments of the present invention have been described above with reference to the drawings. However, the above-described embodiments of the present invention are not limited to hardware, a DSP (Digital Signal Processor) board or a CPU as a function of the voting processor. It can be realized by firmware or software on the board.

  In addition, the voting processing device to which the present invention is applied is not limited to the above-described embodiment as long as the function is executed. Needless to say, the integrated device may be a system in which processing is performed via a network such as a LAN or a WAN.

  It can also be realized by a system including a CPU, a ROM or RAM memory connected to a bus, an input device, an output device, an external recording device, a medium driving device, and a network connection device. That is, a ROM or RAM memory, an external recording device, or a portable recording medium that records a software program that implements the system of the above-described embodiment is supplied to the voting processing device, and the computer of the voting processing device executes the program. Needless to say, this can also be achieved by reading and executing.

  In this case, the program itself read from the portable recording medium or the like realizes the novel function of the present invention, and the portable recording medium or the like on which the program is recorded constitutes the present invention.

  Examples of portable recording media for supplying the program include flexible disks, hard disks, optical disks, magneto-optical disks, CD-ROMs, CD-Rs, DVD-ROMs, DVD-RAMs, magnetic tapes, and nonvolatile memory cards. Various recording media recorded via a network connection device (in other words, a communication line) such as a ROM card, electronic mail or personal computer communication can be used.

  The computer (information processing apparatus) executes the program read out on the memory, thereby realizing the functions of the above-described embodiment, and an OS running on the computer based on the instructions of the program. Performs part or all of the actual processing, and the functions of the above-described embodiments are also realized by the processing.

  Furthermore, a program read from a portable recording medium or a program (data) provided by a program (data) provider is stored in a memory provided in a function expansion board inserted into the computer or a function expansion unit connected to the computer. After being written, the CPU of the function expansion board or function expansion unit performs part or all of the actual processing based on the instructions of the program, and the functions of the above-described embodiments are also realized by the processing. obtain.

  That is, the present invention is not limited to the embodiment described above, and can take various configurations or shapes without departing from the gist of the present invention.

Further, from the above-described embodiments, the inventions as shown in the following supplementary notes 1 to 4 can be considered.
(Appendix 1)
A voting processing device that executes voting ticket issuing processing or refund processing,
Sampling detection means for detecting sampling of the media including the voting ticket or cash;
An imaging means for imaging a face image of an operator who operates the voting processing device;
Face orientation acquisition means for acquiring the orientation of the operator's face based on the face image imaged by the imaging means;
It is determined that the removal of the medium is not detected by the extraction detection unit, and the face orientation acquisition unit determines that the face direction of the operator has changed from a front direction facing the voting processing device to a predetermined oblique angle. A message output means for outputting a message in a voice or screen indicating that the medium has been forgotten to be removed;
A voting processing device comprising:
(Appendix 2)
A voting processing device that executes voting ticket issuing processing or refund processing,
An imaging means for imaging a face image of an operator who operates the voting processing device;
Based on the face image imaged by the imaging means, a face orientation obtaining means for obtaining attributes including the estimated age and estimated sex of the operator;
Means for associating and storing input voting information and acquired attributes;
A voting processing device comprising:
(Appendix 3)
A voting processing device that executes voting ticket issuing processing or refund processing,
An imaging means for imaging a face image of an operator who operates the voting processing device;
Face orientation acquisition means for acquiring the orientation of the operator's face based on the face image imaged by the imaging means;
Means for switching to the power saving mode when the face orientation acquisition means determines that the face orientation of the operator is not front facing for a predetermined period;
A voting processing device comprising:
(Appendix 4)
A voting processing device that executes voting ticket issuing processing or refund processing,
An imaging means for imaging a face image of an operator who operates the voting processing device;
Based on the face image imaged by the imaging means, a face orientation obtaining means for obtaining attributes including the estimated age and estimated sex of the operator;
Means for outputting a message with a set value (volume, content) corresponding to the acquired attribute;
A voting processing device comprising:

50 single winning betting ticket 51 horse number consecutive single betting ticket 52 two-dimensional bar code 53 numeric string 54 two-dimensional barcode 55 numeric string 100 voting processing device 101 operation status display window 102 voting ticket slot 103 voting ticket slot 104 Bill insertion slot 106 Coin insertion slot 107 Coin discharge slot 108 Display 109 Touch panel 110 Imaging device 111 Control unit 112 Administrator display 113 Administrator touch panel 114 Voting card reading unit 115 Banknote recirculation unit 116 Coin recirculation unit 117 Voting ticket printing unit 118 Refund voting ticket reading unit 119 Portable recording medium 120 CPU
121 RAM
122 HDD
123 Communication Interface 124 Graphic Processing Unit 125 Input / Output Interface 126 Bus 200 Management Device 300 Network 301 Extraction Detection Unit 302 Imaging Unit 303 Face Orientation Acquisition Unit 304 Message Output Unit 600 Voting Card 601 Place Name Block 602 Race Number Block 603 Block by Expression 604 Assembly number block 605 Amount of money block 606 Unit block 607 Type identification code 608 Timing mark 1000 Totalizer system

Claims (7)

A voting processing device that executes voting ticket issuing processing or refund processing,
Sampling detection means for detecting sampling of the media including the voting ticket or cash;
An imaging means for imaging a face image of an operator who operates the voting processing device;
Face orientation acquisition means for acquiring the orientation of the operator's face based on the face image imaged by the imaging means;
It is determined that the removal of the medium is not detected by the extraction detection unit, and the face orientation acquisition unit determines that the face direction of the operator has changed from a front direction facing the voting processing device to a predetermined oblique angle. A message output means for outputting a message in a voice or screen indicating that the medium has been forgotten to be removed;
Number-of-times storage means for storing the number of times the message has been output by the message output means;
An angle correcting unit that corrects the predetermined angle to an appropriate value based on the number of times stored in the number of times storage unit;
A voting processing device comprising:   The voting processing apparatus according to claim 1, wherein the imaging unit is activated in conjunction with the ticketing process.   The voting processing apparatus according to claim 1, wherein the imaging unit is activated in conjunction with the withdrawal process.   The voting processing apparatus according to claim 1, wherein the medium includes the voting ticket and a change for the purchase of the voting ticket.   The voting processing apparatus according to claim 1, wherein the medium includes a refund amount refunded by the refund process. A voting processing method executed in a voting processing device that executes voting ticket issuing processing or refund processing,
Detecting withdrawal of media including the voting ticket or cash;
Capture the face image of the operator who operates the voting processing device,
Based on the captured face image, obtain the orientation of the operator's face,
If it is determined that the medium has not been removed and the face direction of the operator has changed from a front direction facing the voting processing device to a diagonal angle, a sound indicating that the medium has been forgotten to be removed Or output a message on the screen,
Storing the number of times the message is output, and correcting the predetermined angle to an appropriate value based on the stored number of times;
A voting method characterized by that. A voting processing program in a voting processing device that executes voting ticket issuing processing or refund processing,
A computer of the voting processor;
Sampling detection means for detecting sampling of the media including the voting ticket or cash;
An imaging means for imaging a face image of an operator who operates the voting processing device;
Face orientation acquisition means for acquiring the orientation of the operator's face based on the face image imaged by the imaging means;
It is determined that the removal of the medium is not detected by the extraction detection unit, and the face orientation acquisition unit determines that the face direction of the operator has changed from a front direction facing the voting processing device to a predetermined oblique angle. A message output means for outputting a message in a voice or screen indicating that the medium has been forgotten to be removed;
Number-of-times storage means for storing the number of times the message has been output by the message output means;
An angle correcting unit that corrects the predetermined angle to an appropriate value based on the number of times stored in the number of times storage unit;
Voting processing program to make it function.