JP6432253B2 - Order information providing program, method, system, and apparatus - Google Patents

Description

  The present invention relates to a technique for determining a visit order.

  There is known a technique for reducing the congestion of visitors by inquiring the congestion status of stores, facilities, and the like.

  For example, the management server that manages the congestion index that indicates the congestion status for each service date and time, can check the congestion status of the store remotely without visiting the store, and can make a reservation of the service at the specified date and time A technique for predicting the future congestion situation in real time according to the fluctuation of not only the congestion situation but also the number of users who intend to use the facility has been proposed.

JP 2005-56280 A JP 2006-268137 A

  In the above prior art, it is possible to know the congestion status in real time for each service date and time, but when a visitor receives a plurality of services, the visitor determines the order of receiving the service from the congestion status for each service. You must judge for yourself.

  Therefore, in one aspect, the present invention has an object of determining routes for a plurality of visited destinations based on a congestion situation.

According to one aspect, accepting an input specifying a plurality of procedures and a specific condition for specifying a date , referring to a history database in which the number of processing cases of each unit is recorded for each time unit, and based on a determination criterion, Candidates for acquiring a date and a time zone with a small number of processing cases for each of the plurality of units corresponding to the plurality of procedures accepted by the input, and changing the order of the plurality of units based on the date and the time zone In the visit order candidate generated by switching the order of the plurality of units, for the candidate satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes. An order information providing program for causing a computer to execute a process of outputting the candidates in ascending order of the total number of processing cases is provided.

  Further, as means for solving the above-described problems, a method and system for providing order information can be used.

  Based on the congestion situation, it is possible to determine routes for a plurality of visits.

It is a figure which shows the network structural example of the system in a present Example. It is a figure which shows the hardware constitutions of a server apparatus. It is a figure which shows the hardware constitutions of a user terminal. It is a figure which shows the function structural example of a server apparatus. It is a figure which shows the data structural example of a procedure information table. It is a figure which shows the data structural example of a section information table. It is a figure which shows the example of a data structure of calendar information DB. It is a figure which shows the data structural example of weather forecast information DB. It is a figure which shows the data structural example of family register section log | history DB. It is a figure which shows the example of a data structure of citizen's section history DB. It is a figure which shows the data structural example of national health insurance section history DB. It is a flowchart for demonstrating the outline | summary of a whole process. It is a flowchart figure for demonstrating the route candidate provision process by a route candidate provision part. It is a flowchart for demonstrating the process of step S35 of FIG. It is a flowchart figure for demonstrating the process of step S36 of FIG. 10 is a diagram illustrating an example of a screen in the case of pattern A. FIG. FIG. 10 is a diagram illustrating an example of a screen in the case of pattern B. 10 is a diagram illustrating an example of a screen in the case of a pattern C. FIG. 10 is a diagram illustrating an example of a screen in the case of a pattern D. FIG. It is a figure which shows the example of a screen when specific conditions are designated.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating a network configuration example of a system in the present embodiment. A system 1000 illustrated in FIG. 1 includes a server device 100 and a plurality of user terminals 3, and the server device 100 and each user terminal 3 are connected via a network 2.

  The server apparatus 100 grasps the congestion status relating to the facility that performs various operations, and in accordance with the visit condition 4 from each user terminal 3, provides a route for visiting a plurality of business departments on the same day that satisfies the visit condition 4. The search is performed and the search result 5 is provided to the user terminal 3. In the user terminal 3, a route candidate is indicated by the search result 5.

  Facilities include government offices, medical institutions, financial institutions, and attraction facilities that perform multiple procedures and perform procedures according to visitor applications. A user, a resident, a visitor, a patient, a visitor, a visitor, and the like correspond to visitors. In addition, a section in the case of a government office, a window type in the case of a financial institution, and a department in the case of a hospital correspond to a unit in which a procedure is generated. In the following description, a public office is described as an example of a facility, but the present invention is not limited to this.

  The user terminal 3 is a terminal used by a user who can be a visitor, and is a terminal such as a personal computer, a notebook type, a tablet type, or a mobile phone. The user uses the user terminal 3 to connect to the server apparatus 100, thereby inputting the visit condition 4 from the screen provided from the server apparatus 100 and displayed on the user terminal 3, and displaying the route candidate on the user terminal 3. Let The user visits the government office with reference to the route candidate displayed on the user terminal 3, visits a plurality of sections, and requests work.

  Visitors can visit the desired business section by minimizing wasted time in the crowded situation by displaying the route candidates that satisfy the visit condition 4, and procedures in each business section efficiently. It can be performed.

  FIG. 2 is a diagram illustrating a hardware configuration of the server apparatus. In FIG. 2, the server device 100 is a computer, and includes a CPU (Central Processing Unit) 11a, a main storage device 12a, an auxiliary storage device 13a, an input device 14a, a display device 15a, a communication I / F ( Interface) 17a and drive device 18a, and these units are connected to bus B1.

  The CPU 11a controls the server device 100 in accordance with a program stored in the main storage device 12a. A RAM (Random Access Memory), a ROM (Read Only Memory), or the like is used as the main storage device 12a. The program is executed by the CPU 11a, the data necessary for processing by the CPU 11a, and is obtained by processing by the CPU 11a. Store or temporarily store the data.

  The auxiliary storage device 13a uses an HDD (Hard Disk Drive) or the like, and stores data such as programs for executing various processes. A part of the program stored in the auxiliary storage device 13a is loaded into the main storage device 12 and executed by the CPU 11a, thereby realizing various processes. The storage unit 130a includes a main storage device 12a and / or an auxiliary storage device 13a.

  The input device 14 a includes a mouse, a keyboard, and the like, and is used for a user to input various information necessary for processing by the server device 100. The display device 15a displays various information necessary under the control of the CPU 11a. The communication I / F 17a performs communication through the network 2 by wire or wireless. Communication by the communication I / F 17a is not limited to wireless or wired communication. The network 2 includes a local area network (LAN), a wide area network (WAN), and / or the Internet.

  A program that realizes processing performed by the server apparatus 100a is provided to the server apparatus 100 by a storage medium 19a such as a CD-ROM (Compact Disc Read-Only Memory).

  The drive device 18a performs an interface between the server device 100 and a storage medium 19a (for example, a CD-ROM) set in the drive device 18a.

  Further, the storage medium 19a stores a program that realizes various processes according to the present embodiment, which will be described later, and the program stored in the storage medium 19a is installed in the server apparatus 100 via the drive device 18a. The The installed program can be executed by the server device 100.

  The medium for storing the program is not limited to a CD-ROM, and any medium that can be read by a computer may be used. As a computer-readable storage medium, in addition to a CD-ROM, a portable recording medium such as a DVD disk or a USB memory, or a semiconductor memory such as a flash memory may be used.

  FIG. 3 is a diagram illustrating a hardware configuration of the user terminal. FIG. 3 shows a hardware configuration when the user terminal 3 is an information processing terminal such as a tablet type or a mobile phone. The user terminal 3 includes a CPU (Central Processing Unit) 11b, a main storage device 12b, a user I / F (interface) 16b, a communication I / F 17b, and a drive device 18b, and is connected to the bus B2. .

  The CPU 11b controls the user terminal 3 according to a program stored in the main storage device 12b. A RAM (Random Access Memory), a ROM (Read Only Memory), or the like is used as the main storage device 12b. The program is executed by the CPU 11b, data necessary for processing by the CPU 11b, and obtained by processing by the CPU 11b. Store or temporarily store the data. Various processes are realized by the CPU 11b executing a program stored in the main storage device 12b.

  The user I / F 16b is a touch panel or the like that displays various kinds of information necessary under the control of the CPU 11b, and that allows an operation input by the user. Communication by the communication I / F 17b is not limited to wireless or wired.

  A program that realizes processing performed by the user terminal 3 is downloaded from the server device 100 via the network 2, for example, JavaScript (registered trademark) (Java Script) that operates on the Web browser of the user terminal 3. .

  The drive device 18b performs an interface between a storage medium 19b (for example, an SD (Secure Digital) memory card) set in the drive device 18b and the user terminal 3. The main storage device 12b and / or the storage medium 19b corresponds to the storage unit 130b.

  Since the hardware configuration of the personal computer and notebook type user terminal 3 is the same as the hardware configuration of FIG. 2, the description thereof is omitted. In the following description, it is assumed that the user terminal 3 has the hardware configuration of FIG.

  FIG. 4 is a diagram illustrating a functional configuration example of the server apparatus. In FIG. 4, the server device 100 includes a local government business processing unit 50 and a route candidate providing unit 60. Further, the family register section history DB 31, citizen section history DB 32, national health insurance section history DB 33, procedure information table 71, section information table 72, calendar information DB 73, weather forecast information DB 74, and the like are stored in the storage unit 130.

  The local government business processing unit 50 manages the business processing of each section, such as a family register section, a citizen section, and a national health insurance section, which perform the office business, and provides a local government business system to the government office. The history of work performed in each section is stored in the corresponding history DB.

  The history of work performed in the Family Register Division is counted for each unit time and is stored in the Family Register Section History DB 31, and the history of work performed in the Citizen Section is counted for each unit time and the Civic Section History DB 32 The history of the work performed in the National Health Insurance Division is stored in the National Health Insurance Division History DB 33 by counting the number of processes per unit time. Hereinafter, the family register section history DB 31, the citizen section history DB 32, and the national health insurance section history DB 33 may be collectively referred to as a history DB 30.

  The route candidate providing unit 60 searches for route candidates when visiting each section in consideration of congestion based on the visit condition 4 from the user terminal 3 and provides the route candidate to the user terminal 3. The route candidate providing unit 60 further includes a visit condition receiving unit 61, a window specifying unit 62, a recommended date and time extracting unit 63, a congestion state calculating unit 64, and a route candidate determining unit 65. Each of these units is realized by a process that one or more programs installed in the server device 100 cause the CPU 11a to execute.

  The visit condition receiving unit 61 receives the visit condition 4 from the user terminal 3. Visit condition 4 includes the purpose of the next agency, the date of visit, specific conditions, and the like. One or more procedures are designated for the purpose of the next agency. On the next agency day, the date when the next agency is desired or the period indicated by two or more days is designated. Specific conditions include: next agency time, day of the week (Mon, Tue, Wed, Thu, Fri, Sat, Sun), weather (clear, rain, cloudy, snow), six days (first win, friendship, first move, Buddha, Daan, One or more such as (red) is designated. The specific condition may not be specified.

  The window identifying unit 62 identifies the window (section) to be targeted based on the purpose of the next agency of the visit condition 4 received from the user terminal 3.

  The recommended date and time extraction unit 63 extracts, for each section specified by the window specifying unit 62, a date and / or time zone (or a start time of the time zone) with a small number of processing cases as a recommended date and time from the corresponding database.

  The congestion status calculation unit 64 compares the number of processings at the recommended date and time of each section extracted by the recommended date and time extraction unit 63, and determines the route in ascending order of the number of processing cases.

  The route candidate determination unit 65 determines three route candidates in ascending order of the total number of processing cases and displays them on the user terminal 3 as the search result 5 when the next visit date and the specific condition of the received visit condition 4 are satisfied. In the search result 5, a maximum of three normal route candidates are displayed on the user terminal 3. The number of route candidates is not limited to three.

  A data configuration example of the table and database according to the present embodiment stored in the storage unit 130 will be described with reference to FIGS.

  FIG. 5 is a diagram illustrating a data configuration example of the procedure information table. In FIG. 5, a procedure information table 71 is a table showing sections corresponding to each procedure content, and includes items such as a procedure ID, a section ID, and a procedure content.

  The procedure ID indicates identification information for specifying the procedure content. The section ID indicates identification information of a section that performs a task related to the procedure content. The contents of the procedure indicate the contents of the procedure that the next agency person performs to the government office.

  In the example of FIG. 5, the procedure content specified by the procedure ID “K001” is “birth notification”, and the section performing the “birth notification” operation is specified by the section ID “000001”. Further, the procedure content specified by the procedure ID “S002” is “notification of transfer”, and the section that performs the “transfer notification” task is specified by the section ID “000002”.

  FIG. 6 is a diagram illustrating a data configuration example of the section information table. In FIG. 6, a section information table 72 is a table for managing information on each section, and has items such as section ID and section name. The section ID indicates section identification information. The section name indicates the name of the section. The section information table 72 is associated with the procedure information table 71 by the section ID.

  In the example of FIG. 6, the section ID “000001” is “family register section”, the section ID “000002” is “civic section”, and the section ID “000003” is “National Health Insurance Section”. Yes.

  FIG. 7 is a diagram illustrating a data configuration example of the calendar information DB. In FIG. 7, a calendar information DB 73 is a database for managing calendar information for one year, and includes items such as year, month, day, day of the week, and six days of the week. The calendar information DB 73 is updated monthly and manages calendar information for the next year from this month.

  The year indicates the year. The date indicates the month and date. The day of the week indicates the day of the week corresponding to the year and month, and indicates one of Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday. Sixth day indicates the day of the week corresponding to the year and month, and indicates any one of Daan, Tomohiki, first win, first win, Buddha ruin, or red end.

  In the example of FIG. 7, the date “1121” of “2013” is the “Thursday” day of the week and indicates “French annihilation”.

  FIG. 8 is a diagram illustrating a data configuration example of the weather forecast information DB. In FIG. 8, the weather forecast information DB 74 is a database for managing the weather forecast for one week, and has items such as year, month, day, time, and weather.

  The year indicates the year. The date indicates the month and date. The time indicates the predicted time zone of the weather. When the weather every 3 hours is predicted, it is indicated by a width of 3 hours and indicated by a 24-hour notation. The time is not limited to 3 hours. The weather indicates the predicted weather and indicates clear, rain, cloudy, snow, or the like.

  The example of FIG. 8 indicates that the weather is predicted to be “rainy” at the time “6-9” of the date “1121” in “2013”. “6-9” indicates from 6 am to 9 am. Further, in the time period indicating “15-18”, it indicates from 15:00 to 18:00 (that is, from 3 pm to 6 pm). Others are the same.

  FIG. 9 is a diagram illustrating a data configuration example of the family register section history DB. In FIG. 9, the family register section history DB 31 is a database for managing history information indicating the number of processes processed in the family register section for each unit time, and has a date, a start time, an end time, the number of processes, and the like.

  The date indicates the year and month. The start time indicates the disclosure time of the predetermined unit time, and the end time indicates the end time of the predetermined unit time. The number of processes indicates the number of processes performed in a predetermined unit time from the start time to the end time.

  In the example of FIG. 9, for the date “20121121”, the number of processes from the start time “0830” to the end time “0930” is “6”, and from the start time “1230” to the end time “1330”. This indicates that the number of processing cases was “9”.

  On the other hand, the number of processes from the same start time “0830” to the end time “0930” of “20121122” with different dates is “18”, and the number of processes from the start time “1230” to the end time “1330” Indicates “33”. It can be seen that the number of cases varies greatly depending on the date.

  FIG. 10 is a diagram illustrating a data configuration example of the citizen section history DB. In FIG. 10, the citizen section history DB 32 is a database that manages history information indicating the number of processes processed in the citizen section for each unit time, and has a date, a start time, an end time, the number of processes, and the like. Since the items in the citizen section history DB 32 are the same as those in the family register section history DB 31, the description thereof is omitted.

  In the example of FIG. 10, for the date “20121121”, the number of processes from the start time “1230” to the end time “1330” is “18”, and from the start time “1630” to the end time “1730”. This indicates that the number of processing cases was “9”.

  On the other hand, the number of processes from the same start time “1230” to the end time “1330” of “20121122” with different dates is “15”, and the number of processes from the start time “1630” to the end time “1730” Indicates “9 cases”. It can be seen that processing concentrates around noon and decreases in the evening.

  FIG. 11 is a diagram illustrating a data configuration example of the National Health Insurance section history DB. In FIG. 10, the National Health Insurance section history DB 33 is a database for managing history information indicating the number of processes processed by the National Health Insurance section for each unit time, and includes the date, start time, end time, and number of processes. Etc. Since the items in the citizen section history DB 32 are the same as those in the family register section history DB 31, the description thereof is omitted.

  In the example of FIG. 11, for the date “20121121”, the number of processes from the start time “1230” to the end time “1330” is “9”, and from the start time “1630” to the end time “1730”. This indicates that the number of processing cases was “4 cases”.

  On the other hand, the number of processes from the same start time “1230” to the end time “1330” of “20121122” with different dates is “15”, and the number of processes from the start time “1630” to the end time “1730” Indicates “6 cases”. It can be seen that processing concentrates around noon and decreases in the evening. It can be seen that processing concentrates around noon and decreases in the evening.

  Next, an outline of overall processing performed by the server apparatus 100 and the user terminal 3 in the system 1000 will be described. FIG. 12 is a flowchart for explaining the outline of the entire process. In FIG. 12, when the user inputs the visit condition 4 on the user terminal 3 (step S <b> 11), the visit condition 4 is transmitted from the user terminal 3 to the server device 100.

  In the server device 100, when the visiting condition receiving unit 61 receives the visiting condition 4 from the user terminal 3 (step S12), the window specifying unit 62 identifies one or more sections based on the purpose of the next agency indicated by the visiting condition 4 Then, the past number of processing for each time unit of each specified section is acquired from the section history DB (step S13). The past corresponds to the day of the month, excluding the year, of the next agency date specified in the visit conditions. Acquires the past number of processes for the same specified date.

  The recommended date and time extraction unit 63 extracts, as the recommended date and time, the date and time when the number of processing cases is less than a predetermined number from the number of processing cases acquired by the window specifying unit 62 (step S14). The predetermined number is a preset numerical value. The recommended date / time indicates a time zone or a time zone in which the date is specified. The time zone at the recommended date and time may indicate the start time of the time zone. Instead of extracting the date and time smaller than the predetermined number as the recommended date and time, a predetermined number of date and time may be extracted as the recommended date and time in order of decreasing number of processing cases.

  Thereafter, the congestion status calculation unit 64 calculates the congestion status of each section (step S15). The congestion state calculation unit 64 temporarily determines the route in ascending order of the number of processing cases at the recommended date and time.

  Then, the route candidate determination unit 65 determines a route candidate based on the next agency date of the visit condition (step S16). The route candidate determination unit 65 determines a route candidate when the day of the week, the sixth day, and / or the weather specified by the specific condition of the visit condition 4 apply. A search result 5 indicating a route candidate is transmitted to the user terminal 3 as a search result for the visit condition 4.

  Upon receiving the search result 5 from the server device 100, the user terminal 3 displays the search result 5 on the user I / F 16b (step S17).

  In the route candidate determination based on the visit condition 4 by the server apparatus 100 described above, the following patterns A, B, C, and D exist according to the date designated by the next agency date and the purpose of the next agency.

  Pattern A: This is a case where the date is one and the purpose of the next agency is one. As an example, there is a case where the next agency date is “November 22, 2013” and the purpose of the next agency is “notification of marriage” as shown in FIG.

  Pattern B: This is a case where there is one date and there are multiple purposes for the next agency. As an example, there is a case where the next agency date is “November 21, 2013” and the purpose of the next agency is “notification of marriage”, “receipt of resident card”, and “notification of qualification change” as shown in FIG.

  Pattern C: A case where there are a plurality of dates and one purpose of the next agency. As an example, there is a case where the next agency date is “November 21, 2013 to November 22, 2013” and the purpose of the next agency is “Notification of Marriage”, as shown in FIG.

  Pattern D: A case where there are a plurality of dates and a plurality of purposes for the next agency. As an example, as shown in FIG. 19, the next agency date is “November 21, 2013-November 22, 2013”, and the purpose of the next agency is “Marriage Notification”, “Resident Card Receipt”, and “Qualification Change Notification”. May be.

  The detailed route candidate providing process by the route candidate providing unit 60 in the server device 100 will be described below with reference to FIGS. FIG. 13 is a flowchart for explaining the route candidate providing process by the route candidate providing unit.

  In FIG. 13, when the visiting condition receiving unit 61 of the route candidate providing unit 60 receives the visiting condition 4 from the user terminal 3 (step S31), the window specifying unit 62 refers to the procedure information table 71 and the section information table 72. Thus, one or more contact points (sections) are identified based on the purpose of the next agency specified in the visit condition 4.

  When the purpose of the next agency is “notification of marriage”, the section ID “000002” is obtained by referring to the procedure information table 71. By referring to the section information table 72 using the acquired section ID “000001”, the corresponding section name “family register section” can be specified. If the purpose of the next agency is one, one section is specified, but if more than one objective is specified, one or more sections are specified.

  If there are multiple designations of “Notification of Marriage”, “Receipt of Resident Card” and “Notification of Qualification Change” for the purpose of the next agency, refer to the procedure information table 71 for each section ID “000001” By acquiring the ID “000002” and the section ID “000003” and referring to the section information table 72, the corresponding section names “family register section”, “citizen section”, and “National Health Insurance Section” can be specified.

  Then, the window identifying unit 62 uses the history DB of each identified section to acquire the number of past processes for each time unit (step S33). The past corresponds to the month and day, excluding the year, of the next agency date specified in the visit conditions. Acquires the past number of processes for the same specified date. When the next agency date "November 21, 2013" is specified, the record that matches "November 21" excluding the year is extracted from the history DB 30, and the number of processes per time unit is acquired. .

  Thereafter, the route candidate providing unit 61 determines whether or not there is one date designated as the next agency date (step S34). The route candidate providing unit 61 performs provisional determination processing in step S35 or S36 by the recommended date and time extraction unit 63 and the congestion state calculation unit 64. If there is one date designated as the next agency date, pattern A or pattern B is processed (step S35). On the other hand, when there are a plurality of dates designated as the next agency date, the pattern C or pattern D is processed (step S36).

  When the provisional determination process in step S35 or S36 is completed, the route candidate determination unit 65 determines whether or not the date of the tentatively determined route candidate satisfies a specific condition (next office time, day of the week, weather, six days). (Step S37).

  When the day of the week is specified as the specific condition, the route candidate determination unit 65 determines whether or not the day of the week associated with the date of the route candidate in the calendar information DB 73 matches the day of the week specified in the specific condition. .

  When the weather is specified as the specific condition, the route candidate determination unit 65 determines whether or not the weather associated with the date of the route candidate in the weather forecast information DB 74 matches the weather specified in the specific condition. To do.

  When six days are specified as the specific condition, the route candidate determination unit 65 determines whether or not the six days associated with the date of the route candidate in the calendar information DB 73 match the six days specified in the specific condition. Judging.

  If no value exists in the specific condition, it is determined that the specific condition is satisfied unconditionally, and the following steps S38 to S40 are performed for all the route candidates obtained in step S35 or S36.

  When the route candidate date does not satisfy the specific condition, the route candidate determination unit 65 does not perform the route candidate determination process, and the route candidate providing unit 61 ends the route candidate providing process.

  On the other hand, when the date of the route candidate satisfies the specific condition, the route candidate determination unit 65 selects three route candidates from the route candidates satisfying the specific condition in ascending order of the total number of processing cases (step S38). The route candidate determination unit 65 calculates the total number of processing cases by summing up the number of processing cases for each section for each route candidate satisfying the specific condition.

  Then, the route candidate determination unit 65 rearranges the selected three route candidates in the order of “number of processing cases” and “daily” (step S39), and displays the search result on the user terminal 3 (step S40). .

  FIG. 14 is a flowchart for explaining the process of step S35 of FIG. In FIG. 14, the recommended date and time extraction unit 63 determines whether or not the visit agency purpose of the visit condition 4 is one (step S51).

  If the purpose of the next agency is one, the recommended date and time extraction unit 63 performs pattern A processing. The recommended date and time extraction unit 63 extracts the start time of the time zone with a small number of processing cases from the record extracted in step S33 and sets it as the recommended date and time (step S52). The route candidate is temporarily determined based on the information indicating the recommended date and time (date and start time of the time zone) and one destination. However, in the pattern A, all the recommended dates are the same day. Thereafter, the provisional determination process in step S35 ends.

  On the other hand, when there are a plurality of dates, the recommended date and time extraction unit 63 performs the pattern B process in steps S53 to S57. The recommended date and time extraction unit 63 extracts a set of date and time zone start time with a small number of processes in each section from the record extracted in step S33 and sets it as a recommended date and time (step S53).

  Thereafter, the congestion status calculation unit 64 determines whether or not “transfer” is included in the purpose of the visiting agency of the visit condition 4 (step S54). When “transfer” is included in the purpose of the next agency, the congestion status calculation unit 64 sets the civic section that handles the transfer as the first next agency (step S55).

  Then, for each recommended date and time, the congestion status calculation unit 64 compares the number of processes for each recommended date and time, and provisionally determines the route candidates in order from the smallest number of processed items (step S56). The route candidate is tentatively determined based on the information indicating the recommended date and time (date and start time of the time zone) and routes to a plurality of destinations. However, in this case, the first visiting agency for each route candidate indicates the citizen section.

  On the other hand, if “transfer” is not included in the purpose of the next agency in pattern B, the number of processing cases of each section is compared for each recommended date and time, and route candidates are provisionally determined in the order of decreasing number of processing cases (step S57). The route candidate is tentatively determined based on the information indicating the recommended date and time (date and start time of the time zone) and routes to a plurality of destinations. Thereafter, the provisional determination process in step S35 ends.

  FIG. 15 is a flowchart for explaining the process of step S36 of FIG. In FIG. 15, the recommended date and time extraction unit 63 determines whether or not the visit agency purpose of the visit condition 4 is one (step S <b> 71).

  If the purpose of the next agency is one, the recommended date and time extraction unit 63 performs pattern C processing. The recommended date and time extraction unit 63 extracts a set of date and time zone start time with a small number of processing cases from the record extracted in step S33 and sets it as the recommended date and time (step S72). The route candidate is temporarily determined based on the information indicating the recommended date and time (date and start time of the time zone) and one destination. Thereafter, the provisional determination process in step S36 ends.

  On the other hand, when there are a plurality of dates, the recommended date and time extraction unit 63 performs the pattern D processing in steps S53 to S57. The recommended date and time extraction unit 63 extracts a set of date and time zone start time with a small number of processes in each section from the record extracted in step S33 and sets it as a recommended date and time (step S73).

  Thereafter, the congestion status calculation unit 64 determines whether or not “transfer” is included in the purpose of the visiting agency of the visit condition 4 (step S74). When “transfer” is included in the purpose of the next agency, the congestion status calculation unit 64 sets the civic section that handles the transfer to the first next agency (step S75).

  Then, the congestion status calculation unit 64 compares the number of processes for each recommended date and time for each section other than the citizen section for each recommended date and time, and tentatively determines a route candidate in order of increasing number of processes (step S76). The route candidate is tentatively determined based on the information indicating the recommended date and time (date and start time of the time zone) and routes to a plurality of destinations. However, in this case, the first visiting agency for each route candidate indicates the citizen section.

  On the other hand, if “transfer” is not included in the purpose of the next agency in pattern D, the number of processed cases in each section is compared for each recommended date and time, and route candidates are provisionally determined in order of increasing number of processed cases (step S77). The route candidate is tentatively determined based on the information indicating the recommended date and time (date and start time of the time zone) and routes to a plurality of destinations. Thereafter, the provisional determination process in step S36 ends.

  The route candidates tentatively determined by the processing in step S35 (FIG. 14) or the processing in step S35 (FIG. 15) are further narrowed down to the route candidates that satisfy the specific condition, and the route candidates with a small total number of processing are user terminals. 3 is displayed.

  Next, screen examples displayed on the user terminal 3 in the patterns A, B, C, and D will be described with reference to FIGS. FIG. 16 is a diagram illustrating a screen example in the case of pattern A. In FIG. 16, in the initial state displayed on the user terminal 3, the screen 80 </ b> A includes a condition input area 82 for inputting the visit condition 4 and a determination button 83 for determining the input content.

  The condition input area 82 has options for each condition. The conditions are the next agency day, day of the week, visit agency time, visit agency purpose, weather, six days, etc. In the choice of the next agency date, the date can be set. In the choice of the day of the week, one or a plurality of selections can be made from Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday. With the choice of next agency time, it is possible to select the time zone that will visit the agency.

  For the purposes of the next agency, birth notification, death notification, marriage notification, receipt of supplementary table, notification of change, receipt of resident's card, transfer notification, transfer notification, change of address notification, change notification, qualification acquisition notification, loss of qualification notification, qualification change notification Etc. can be selected.

  In the choice of weather, one or a plurality of selections can be made from clear, rainy, cloudy, snow, and the like. In the choice of six days, one or a plurality of choices can be selected from first win, friendship, first defeat, Buddha ruins, Daan, red mouth, and the like.

  As an example of pattern A, after the user selects “November 22, 2013 – November 22, 2013” on the next agency day from the condition input area 82 on screen 80A and selects marriage notification for the purpose of the agency When the determination button 83 is clicked, the visit condition 4 indicating the value selected by the user is transmitted to the server apparatus 100, and the server apparatus 100 transmits the search result 5 for the visit condition 4 to the user terminal 3. A screen 81 </ b> A is displayed on the user terminal 3.

  Screen 81A includes a display area 84 for displaying search results 84 in addition to the configuration of screen 80A. The display area 84 shows the search result 5 for the visit condition 4 input in the condition input area 82. The display area 84 displays information such as the next agency date, the next agency time, and the next agency destination for each route candidate.

  In this example, route candidate 1 to route candidate 3 are shown. Since the purpose of the next agency was one marriage notification, only the Family Registration Division is shown in any route candidate.

  In route candidate 1, the next agency time “Friday 8:30 on Friday, November 22, 2013” is the first recommended date.

  Route candidate 2 shows that the next recommended date and time is “9:30” on the next agency day “Friday, November 22, 2013, Daan”.

  In route candidate 3, the next agency time “16:30 Hare” on the next agency day “Friday, November 22, 2013” is the third recommended date and time.

  The user can visit the government office at a short waiting time with reference to the next agency time indicated by the route candidates 1 to 3.

  FIG. 17 is a diagram illustrating a screen example in the case of pattern B. In FIG. 17, the screen 80B has the same configuration as the screen 80A of FIG.

  As an example of pattern B, the user selects “November 21, 2013-November 21, 2013” on the next agency day from the condition input area 82 on the screen 80B, and reports the marriage and the resident's card for the purpose of the agency. When the decision button 83 is clicked after selecting the qualification change notification, the visit condition 4 indicating the value selected by the user is transmitted to the server apparatus 100, and the server apparatus 100 sends the search result 5 for the visit condition 4 to the user terminal 3. Send. A screen 81B is displayed on the user terminal 3.

  The configuration of the screen 81B is the same as the configuration of the screen 80A in FIG. In this example, route candidate 1 to route candidate 3 are shown. Since the purpose of the next agency was multiple notifications of marriage, receipt of resident card, and notification of qualification change, the recommended route is shown.

  For route candidate 1, the next agency time “16:30 cloudy” on November 21, 2013 (Thursday) is the first recommended date and time. National Health Insurance Division (notification of qualification change)-> Family Registration Division (Notification of Marriage)-> Citizen Division (Receiving Resident Card) is shown.

  In route candidate 2, the next agency time “8:30 rain” on November 21, 2013 (Thursday) is the second recommended date and time. Family register section (marital registration)-> National Health Insurance section (qualification change notification)-> Citizen section (resident card receipt) is shown.

  In route candidate 3, the next agency time “8:30 rain” on November 21, 2013 (Thursday) is the third recommended date and time. National Health Insurance Division (notification of qualification change)-> Family Registration Division (Notification of Marriage)-> Citizen Division (Receiving Resident Card) is shown.

  The user can visit with a short waiting time at the government office with reference to the next agency time and the route indicated by the route candidates 1 to 3.

  FIG. 18 is a diagram illustrating a screen example in the case of the pattern C. In FIG. 18, the screen 80C has the same configuration as the screen 80A in FIG.

  As an example of pattern C, after the user selects “November 21, 2013 to November 22, 2013” from the condition input area 82 on the screen 80C as the next agency date, and selects marriage notification for the purpose of the next agency When the determination button 83 is clicked, the visit condition 4 indicating the value selected by the user is transmitted to the server apparatus 100, and the server apparatus 100 transmits the search result 5 for the visit condition 4 to the user terminal 3. A screen 81 </ b> C is displayed on the user terminal 3.

  Since the configuration of the screen 81C is the same as the configuration of the screen 80A in FIG. 16, the description thereof is omitted. In this example, route candidate 1 to route candidate 3 are shown. Since the purpose of the next agency was one marriage notification, only the Family Registration Division is shown in any route candidate. However, since the next agency day designates multiple days (two days), “November 21, 2013”, which is less crowded, is recommended.

  For route candidate 1, the next agency time “8:30 rain” on the next agency date “November 21, 2013 (Thursday) Buddha” is the first recommended date.

  In candidate route 2, the next agency time “16:30 cloudy” on the next agency date “November 21, 2013 (Thu) Buddha” is the second recommended date.

  For route candidate 3, the next agency time “10:30 rain” on November 21, 2013 (Thursday) is the third recommended date.

  The user can visit with a short waiting time at the government office with reference to the next agency time and the route indicated by the route candidates 1 to 3.

  FIG. 19 is a diagram illustrating a screen example in the case of the pattern D. In FIG. 19, the screen 80D has the same configuration as the screen 80A in FIG.

  As an example of pattern D, the user selects “November 21, 2013-November 22, 2013” on the next agency day from the condition input area 82 on screen 80D, and submits a marriage registration and resident card receipt for the purpose of the next agency. When the decision button 83 is clicked after selecting the qualification change notification, the visit condition 4 indicating the value selected by the user is transmitted to the server apparatus 100, and the server apparatus 100 sends the search result 5 for the visit condition 4 to the user terminal 3. Send. A screen 81D is displayed on the user terminal 3.

  The configuration of the screen 81D is the same as the configuration of the screen 80A in FIG. In this example, route candidate 1 to route candidate 3 are shown. Since the next agency day designates multiple days (two days), “November 21, 2013”, which is less crowded, is recommended. Since the purpose of the next agency was multiple notifications of marriage, receipt of resident card, and notification of qualification change, the recommended route is shown.

  For route candidate 1, the next agency time “16:30 cloudy” on November 21, 2013 (Thursday) is the first recommended date and time. National Health Insurance Division (notification of qualification change)-> Family Registration Division (Notification of Marriage)-> Citizen Division (Receiving Resident Card) is shown.

  In route candidate 2, the next agency time “8:30 rain” on November 21, 2013 (Thursday) is the second recommended date and time. Family register section (marital registration)-> National Health Insurance section (qualification change notification)-> Citizen section (resident card receipt) is shown.

  In route candidate 3, the next agency time “8:30 rain” on November 21, 2013 (Thursday) is the third recommended date and time. National Health Insurance Division (notification of qualification change)-> Family Registration Division (Notification of Marriage)-> Citizen Division (Receiving Resident Card) is shown.

  The user can visit with a short waiting time at the government office with reference to the next agency time and the route indicated by the route candidates 1 to 3.

  FIG. 20 is a diagram illustrating a screen example when the specific condition is designated. 20, since the screen 80D and the screen 81D are the same as those in FIG. 19, the description thereof is omitted. A case where the specific condition is designated will be described with an example of the pattern D. In addition to the setting on the screen 80 </ b> D in FIG. 19, the user designates the weather “sunny” and clicks the decision button 83. The visit condition 4 indicating the value selected by the user is transmitted to the server apparatus 100, and the server apparatus 100 transmits the search result 5 for the visit condition 4. A screen 81D is displayed on the user terminal 3.

  Similarly to the example of FIG. 19, route candidates 1 to 3 are shown. Although the next agency day is designated as multiple days (two days), “November 22, 2013” with a forecast of “sunny” is recommended by the designation of the weather “sunny”. Similarly to the example of FIG. 19, the purpose of the next agency is a marriage notification, a resident card receipt, and a qualification change notification, so a recommended route is shown.

  In route candidate 1, the next agency time “Friday, November 22, 2013 (Daily)” is the first recommended date and time. National Health Insurance Division (notification of qualification change)-> Citizen Division (Resident Card Receipt)-> Family Registration Division (Notification of Marriage) is shown.

  In route candidate 2, the next agency time "16:30 Hare" on the next agency day "Friday, November 22, 2013" is the second recommended date and time. National Health Insurance Division (notification of qualification change)-> Citizen Division (Resident Card Receipt)-> Family Registration Division (Notification of Marriage) is shown.

  In route candidate 3, the next agency time “Friday, November 22, 2013, Daan”, the next agency time “14:30 Sunny” is the third recommended date and time. Citizens section (Resident card receipt)-> National Health Insurance section (Qualification change notification)-> Family register section (Marriage notification) is shown.

  From the above, the residents who are users of the server device 100 can know the date and time zone that can avoid the congestion situation of each window of the government office before visiting the office, and the appropriate person who visits the office is appropriate. The timing and route can be presented to the residents, and the problems of residents spending wasted time after visiting the government office can be alleviated.

  Accordingly, it is possible to provide candidates for the order of visiting the counters in consideration of the congestion situation for each of the multiple counters (sections) of the government office. In addition, a present Example is not limited to a government office.

  The present invention is not limited to the specifically disclosed embodiments, and various modifications and changes can be made without departing from the scope of the claims.

The following additional notes are further disclosed with respect to the embodiment including the above examples.
(Appendix 1)
Accepts input specifying multiple units where the procedure occurs and specific conditions that identify the date,
In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
An order information providing program for causing a computer to execute a process of outputting the candidates in order of increasing calculated total processing number.
(Appendix 2)
Each unit contains one or more procedures,
The plurality of units are specified by a plurality of procedures of the input,
In the computer,
A unit corresponding to each procedure specified by the input is specified by referring to a procedure information table in which the procedure is associated with the unit,
Refer to the history database that records the number of processing cases for each unit, obtain the date and time zone with the smallest number of processing cases based on the judgment criteria, and identify the unit specified based on the date and time zone The order information providing program according to appendix 1, wherein the process of generating candidates by exchanging the order is executed.
(Appendix 3)
3. The order information providing program according to appendix 2, wherein when a specific procedure is designated by the input, the computer is caused to execute a process in which a unit in which the specific procedure occurs is first.
(Appendix 4)
When there is no value in the specific condition, or when there is no value in the specific condition, the computer is caused to execute a process for determining that any candidate satisfies the specific condition when the specific condition is satisfied unconditionally. The order information providing program according to attachment 2.
(Appendix 5)
Accepts input specifying multiple units where the procedure occurs and specific conditions that identify the date,
In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
An order information providing method in which a computer performs a process of outputting the candidates in order of increasing calculated total processing number.
(Appendix 6)
In an order information providing system in which a terminal and a server device are connected via a network,
The terminal is
An input transmission unit for transmitting an input specifying a plurality of units in which a procedure is generated and a specific condition for specifying a date;
The server device is
In a visit order candidate generated by switching the order of the plurality of units, for a candidate that satisfies the specific condition, a calculation unit that calculates the total number of processes by summing the number of processes for each unit;
A system for providing order information, comprising: a candidate determination unit that outputs the candidates in the order of the calculated total number of processing items and transmits the candidates to the terminal.

2 Network 3 User terminal 4 Visit condition 5 Search result (route candidate)
11a, 11b CPU
12a, 12b Main storage device 13a Auxiliary storage device 14a Input device 15a Display device 16b User I / F
17a, 17b Communication I / F
18a, 18b Drive 19a, 19b Storage medium 31 Family register section history DB
32 citizen section history DB
33 National Health Insurance Division history DB
50 Local Government Business Processing Unit 60 Route Candidate Providing Unit 61 Visit Condition Receiving Unit 62 Window Identification Unit 63 Recommended Date Extraction Unit 64 Congestion Status Calculation Unit 65 Route Candidate Determination Unit 71 Procedure Information Table 72 Section Information Table 73 Calendar Information DB
74 Weather forecast information DB
100 Server device 130 Storage unit

Claims (8)

Accepts input with multiple procedures and specific conditions that identify the date,
Refer to the history database that records the number of processing cases for each unit, and based on the judgment criteria, each of the plurality of units corresponding to the plurality of procedures accepted by the input, the date and time with a small number of processing cases Obtain a band, based on the date and time zone, generate a candidate by switching the order of the plurality of units,
In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
An order information providing program for causing a computer to execute a process of outputting the candidates in order of increasing calculated total processing number. In the computer,
The order according to claim 1, characterized in that to execute processing that identifies by a unit corresponding to each procedure specified by the input, referring to the procedure information table associating the該手continued and the unit Information provision program. 3. The order information providing program according to claim 2, wherein when a specific procedure is specified by the input, the computer is caused to execute a process in which a unit in which the specific procedure occurs is first. Accepts input with multiple procedures and specific conditions that identify the date,
Refer to the history database that records the number of processing cases for each unit, and based on the judgment criteria, each of the plurality of units corresponding to the plurality of procedures accepted by the input, the date and time with a small number of processing cases Obtain a band, based on the date and time zone, generate a candidate by switching the order of the plurality of units,
In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
An order information providing method in which a computer performs a process of outputting the candidates in order of increasing calculated total processing number. In an order information providing system in which a terminal and a server device are connected via a network,
The terminal is
An input transmission unit for transmitting an input specifying a plurality of procedures and a specific condition for specifying a date;
The server device is
Refer to the history database that records the number of processing cases for each unit, and based on the judgment criteria, each of the plurality of units corresponding to the plurality of procedures accepted by the input, the date and time with a small number of processing cases A candidate generation unit that acquires a band and generates a candidate by switching the order of the plurality of units based on the date and time period;
In a visit order candidate generated by switching the order of the plurality of units, for a candidate that satisfies the specific condition, a calculation unit that calculates the total number of processes by summing the number of processes for each unit;
A system for providing order information, comprising: a candidate determination unit that outputs the candidates in the order of the calculated total number of processing items and transmits the candidates to the terminal.   Accepts input with multiple procedures and specific conditions that identify the date,
  Identifying a plurality of units corresponding to the plurality of procedures specified by the input by referring to a procedure information table in which the procedure is associated with the unit;
  Referring to the history database that records the number of processing cases for each unit, obtain the date and time zone with the smallest number of processing cases based on the judgment criteria, and specify the plurality of times specified based on the date and time zone The order of the units is changed to generate candidates,
  In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
  The candidates are output in ascending order of the calculated total number of processes.
An order information providing program that causes a computer to execute processing.   Accepts input that specifies a procedure and a specific condition that identifies the date,
  Identifying a plurality of units corresponding to the procedure specified by the input by referring to a procedure information table in which the procedure is associated with the unit;
  Referring to the history database that records the number of processing cases for each unit, obtain the date and time zone with the smallest number of processing cases based on the judgment criteria, and specify the plurality of times specified based on the date and time zone The order of the units is changed to generate candidates,
  In the visit order candidates generated by switching the order of the plurality of units, for the candidates satisfying the specific condition, the total number of processes for each unit is calculated to calculate the total number of processes,
  The candidates are output in ascending order of the calculated total number of processes.
An order information providing method for causing a computer to execute processing.   A reception unit that accepts input specifying a procedure and a specific condition for specifying a date;
  A specifying unit for specifying a plurality of units corresponding to the procedure specified by the input by referring to a procedure information table in which the procedure is associated with the unit;
  Referring to the history database that records the number of processing cases for each unit, obtain the date and time zone with the smallest number of processing cases based on the judgment criteria, and specify the plurality of times specified based on the date and time zone A generating unit for generating candidates by changing the order of the units of
  In a visit order candidate generated by switching the order of the plurality of units, for a candidate that satisfies the specific condition, a calculation unit that sums up the number of processes for each unit and calculates the total number of processes;
  An output unit that outputs the candidates in order of decreasing calculated total processing number;
An order information providing apparatus.

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