JP6474237B2 - Work procedure management system and work procedure management server - Google Patents

Description

  The present invention relates to a work procedure management system and a work procedure management server for managing a work procedure performed by an operator at a production site in a pharmaceutical manufacturing factory, for example.

  At the product manufacturing site, the work procedures and work contents of workers are strictly defined. For example, when manufacturing pharmaceutical products, work is carried out in the order of bringing raw materials into the manufacturing site, mixing the raw materials carried in at a predetermined ratio, forming the mixed raw materials into tablets, and packaging the tablets. Done. And an operator must work in compliance with the work contents for each work procedure. However, in the actual site, unscheduled work such as the operator skipping the work procedure for some reason or making an incorrect input may be performed, and such unscheduled work is regarded as “deviation”. I was managing. Since deviation may be allowed, the administrator has to manage under what circumstances the deviation has occurred.

  Japanese Patent Application Laid-Open No. 2004-151858 discloses a technique for confirming what input a user has made when a failure occurs by leaving screen image data at the time of the failure and referring to the screen image data. Has been.

JP-A-2005-258686

Conventionally, it has been possible to record the system log at the time of departure and information on the departure (for example, the direct cause of deviation from the work procedure) as data. However, it is difficult for the administrator to specify the information and detailed operation status entered by the operator when the deviation occurs only by checking the data and log when the deviation occurs in a list. In addition, if the recorded data is altered, it is impossible to accurately grasp the situation.
For example, in the technique disclosed in Patent Document 1, it is not known whether the acquired screen image data has been tampered with.

  The present invention has been made in view of such a situation, and an object thereof is to enable detection of alteration of screen image data recorded when a deviation occurs.

The first client terminal according to the present invention is based on the work procedure acquired from the work procedure management server within the session period established by the session ID assigned by the work procedure management server by logging in to the work procedure management server. The process is executed according to the operation performed by the worker. Then, the log information of the process and the screen hard copy information of the screen displayed on the display unit as the process is executed are transmitted to the work procedure management server.
The work procedure management server determines whether or not the operation deviates from the work procedure. Then, the log information received from the first client terminal and the screen hard copy information are recorded in the database together with the session ID within the session period . Then, when the operation by the request receiving unit is determined as a departure from the work procedure, with the contents of deviations, an instruction to record the first encoded information by encoding a part of the screen hard copy information in the database To the log processing unit.

According to the present invention, when the screen hard copy information is falsified, the value obtained by encoding a part of the falsified screen hard copy information is different from the first encoded information recorded in the database. It is possible to detect that the hard copy information has been tampered with.
Problems, configurations, and effects other than those described above will be clarified by the following description of embodiments.

It is a block diagram which shows the example of an internal structure of the work procedure management system which concerns on one embodiment of this invention. It is a block diagram which shows the hardware structural example of the computer which comprises each apparatus of the work procedure management system which concerns on one embodiment of this invention. It is a table block diagram of manufacturing instruction data, deviation information data, and deviation / log related data according to an embodiment of the present invention. It is a table block diagram of log data, screen hard copy data, and server sending data according to an embodiment of the present invention. It is a sequence diagram which shows the example of the process which a client terminal and a server perform when the worker concerning one embodiment of this invention deviates from a work procedure. It is a flowchart which shows the detailed operation example of the process which a work procedure management server performs when the worker concerning one embodiment of this invention deviates from a work procedure. It is a user interface figure which shows the example of a display of the screen displayed on the display part of the client terminal which concerns on the example of 1 embodiment of this invention. FIG. 7A shows a display example of the departure search screen, and FIG. 7B shows a display example of the departure detail log screen. It is a sequence diagram which shows the example of the process which a client terminal and a server perform when the administrator which concerns on one embodiment of this invention performs a deviation search. It is a flowchart which shows the detailed operation example of the process which a work procedure management server performs when the administrator which concerns on one embodiment of this invention performs a deviation search.

Hereinafter, a work procedure management system and a work procedure management server according to an embodiment of the present invention will be described with reference to the accompanying drawings.
In the present specification and drawings, components having substantially the same function or configuration are denoted by the same reference numerals, and redundant description is omitted.

FIG. 1 shows an internal configuration example of the work procedure management system 10.
The work procedure management system 10 manages, for example, a work procedure when a worker performs a series of work in accordance with a production order in a pharmaceutical manufacturing factory. Hereinafter, a configuration example and an operation example of the work procedure management system 10 will be described.

  The work procedure management system 10 includes a work procedure management server 1 and client terminals 2 </ b> A and 2 </ b> B connected via a network 3. The client terminal 2A is a terminal operated by a worker in the factory. The client terminal 2B is a terminal operated by an administrator in the factory, and can display the execution result of the process executed by the client terminal 2A and the screen hard copy information of the client terminal 2A. The work procedure management server 1 is provided in a data center (not shown). The number and performance of the work procedure management server 1 are determined according to the number of client terminals 2A and 2B.

First, a configuration example of the work procedure management server 1 will be described.
The work procedure management server 1 includes a departure processing unit 11, a request reception processing unit 12, and a log processing unit 13 as processing units. The work procedure management server 1 also includes production order data 14, deviation information data 15, deviation / log related data 16, log data 17, and screen hard copy data 18 in a database.

  The departure processing unit 11 registers the log information, screen hard copy information, and departure information of the client terminal 2A at the time of departure in the database in association with each other. Further, the departure processing unit 11 searches the manufacturing instruction data 14 for manufacturing instruction information and detailed information for manufacturing pharmaceutical products, and when executing predetermined processing, the departure information data 15 and the deviation / log The related data 16 is updated. The departure processing unit 11 encodes a part of the screen hard copy information together with the content of the departure when the operation performed by the operator using the client terminal 2A deviates from the work procedure. The log processing unit 13 is instructed to record the conversion information in the database.

  The request reception processing unit 12 returns a processing result to the client terminals 2A and 2B based on the request received from the client terminals 2A and 2B. Then, the request reception processing unit 12 writes log information to the log data 17 via the log processing unit 13 or writes screen hard copy information to the screen hard copy data 18.

  The log processing unit 13 retrieves log information from the log data 17 based on an instruction from the request reception processing unit 12. In addition, the log processing unit 13 records the log information received from the client terminal 2A in the log data 17 or the screen hard copy information in the screen hard copy data 18 based on the instruction from the request reception processing unit 12. Or

The production order data 14 records production order information. The manufacturing instruction information is transmitted to the client terminal 2A and displayed on the display unit 22b of the client terminal 2A when the worker manufactures the medicine using the client terminal 2A.
The deviation information data 15 records the specific contents of the deviation when the deviation occurs as deviation information.
The deviation / log related data 16 records information for specifying the deviation that has occurred.
The log data 17 records the processing performed by the client terminal 2A as log information together with the date and time when the processing was performed.
The screen hard copy data 18 records screen hard copy information of the client terminal 2A at the time of departure.

Next, a configuration example of the client terminal 2A operated by the worker will be described.
The client terminal 2 </ b> A includes a server request processing unit 21, an execution processing unit 22, a screen hard copy acquisition unit 23, and server delivery data 25. The execution processing unit 22 is connected to an operation unit 22a that is operated by an operator and a display unit 22b that displays a process execution status on a screen. The execution processing unit 22 of the client terminal 2A searches for information related to the manufacture of pharmaceuticals by operating the operation unit 22a and displays a screen (see FIG. 5 described later) for updating. For this reason, the operator can perform various processes for manufacturing pharmaceutical products through the screen displayed on the client terminal 2A. Then, the client terminal 2A receives the log information of the process executed by the execution processing unit 22 and the screen hard copy information of the screen displayed on the display unit 22b of the client terminal 2A along with the execution of the process. Is sending to.

  The server request processing unit 21 is always activated, and requests the work procedure management server 1 to execute the process input by the worker operating the client terminal 2A. Then, the server request processing unit 21 transmits the processing log information acquired from the execution processing unit 22 and the screen hard copy information acquired by the screen hard copy acquisition unit 23 to the work procedure management server 1.

The execution processing unit 22 receives an operation input from the operation unit 22a, and displays a processing result, a screen, and the like on the display unit 22b. The execution processing unit 22 is activated when various operations are performed by the worker, and is used by the worker to perform an operation of manufacturing a medicine according to a work procedure (for example, manufacturing instruction information). Execute. And the execution process part 22 receives the operation input from the operation part 22a, and displays a process result, a screen, etc. on the display part 22b. Further, the execution processing unit 22 sends the operation content performed by the worker to the server request processing unit 21 as log information.
The screen hard copy acquisition unit 23 is always activated, and when the operator performs some operation, the screen displayed on the display unit 22b of the client terminal 2A is acquired as screen hard copy information, and the server request processing unit 21 Send to.

Next, a configuration example of the client terminal 2B operated by the administrator will be described.
The client terminal 2 </ b> B includes a server request processing unit 21, an execution processing unit 22, a screen hard copy acquisition unit 23, a departure search unit 24, and server delivery data 25. The client terminal 2B can perform almost the same processing as the client terminal 2A.

However, the log processing unit 13 reads log information and screen hard copy information from the database when a deviation search request is made by the client terminal 2B.
Then, the departure processing unit 11 compares the second encoded information obtained by re-encoding part of the screen hard copy information with the first encoded information read from the database (for example, alarm information) as a client terminal. Output to 2B. The first encoded information and the second encoded information are, for example, data strings, and the deviation processing unit 11 can create a data string from data at a predetermined position included in the screen hard copy information using a hash function. it can.

  The departure search unit 24 is activated when the administrator displays the departure search screen W1 and the departure detail log screen W2 (see FIG. 7 described later). The deviation search unit 24 sends a deviation search request requested through the deviation search screen W1 and the deviation detail log screen W2 to the work procedure management server 1 via the server request processing unit 21, and the work procedure management server 1 The searched deviation contents are displayed on each screen.

<Example of computer hardware configuration>
Next, the hardware configuration of the computer 30 configuring each device of the work procedure management system 10 will be described.
FIG. 2 is a block diagram illustrating a hardware configuration example of the computer 30.

  The computer 30 is hardware used as a so-called computer. The computer 30 includes a CPU (Central Processing Unit) 31, a ROM (Read Only Memory) 32, and a RAM (Random Access Memory) 33 respectively connected to the bus 34. Further, the computer 30 includes a display unit 35, an operation unit 36, a nonvolatile storage 37, and a network interface 38.

  The CPU 31 reads out the program code of the software that implements each function according to the present embodiment from the ROM 32 and executes it. In the RAM 33, variables, parameters, and the like generated during the arithmetic processing are temporarily written. In the work procedure management server 1, the CPU 31 is used as the departure processing unit 11, the request reception processing unit 12, and the log processing unit 13. The CPU 31 is used to operate the server request processing unit 21, the execution processing unit 22, and the screen hard copy acquisition unit 23 in the client terminal 2A. In the client terminal 2B, the CPU 31 deviates in addition to these processing units. Used to operate the search unit 24.

  The display unit 35 is, for example, a liquid crystal display monitor, and displays a result of processing performed by the computer 30 (for example, each screen of FIGS. 4 and 7 described later) to the user. The display unit 35 corresponds to the display unit 22b of the client terminals 2A and 2B. For example, a keyboard, a mouse, or the like is used for the operation unit 36, and a user can perform predetermined operation inputs and instructions. The operation unit 36 corresponds to the operation unit 22a of the client terminals 2A and 2B.

As the nonvolatile storage 37, for example, a hard disk drive (HDD), a flexible disk, an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a magnetic tape, a nonvolatile memory card, or the like is used. In the nonvolatile storage 37, in addition to the OS (Operating System) and various parameters, a program for causing the computer 30 to function is recorded. Further, in the work procedure management server 1, manufacturing instruction data 14, deviation information data 15, deviation / log related data 16, log data 17, and screen hard copy data 18 are recorded in the nonvolatile storage 37. On the other hand, the server sending data 25 is recorded in the client terminals 2A and 2B.
As the network interface 38, for example, a NIC (Network Interface Card) or the like is used, and various types of data can be transmitted / received via any of a LAN, a dedicated line, and a network to which terminals are connected.

Next, a configuration example of each data will be described.
FIG. 3 is a table configuration diagram of the production order data 14, the deviation information data 15, and the deviation / log related data 16.

<Production order data>
The production instruction data 14 includes fields of product ID 14a, process product ID 14b, instruction name 14c, and production instruction ID 14d.
The product ID 14 a stores an ID for uniquely identifying the product, and the product ID 14 a is used as a key in the production order data 14.
The process product ID 14b stores an ID for specifying which process the manufactured product is in.
The instruction name 14c stores the name of the work instructed by the worker.
The production order ID 14d stores an ID uniquely assigned to the production order.
Data 14e indicates data in which the manufacturing instruction ID 14d is “0001”.

<Deviation information data>
The deviation information data 15 includes fields of a manufacturing instruction ID 15a, a deviation SEQ_NO 15b, a deviation content 15c, a deviation occurrence date and time 15d, a deviation confirmation status 15e, and a session ID 15f.
The production instruction ID 15 a stores a value included in the production instruction ID 14 d of the production instruction data 14, and the production instruction ID 15 a is used as a key in the deviation information data 15.
The deviation SEQ_NO15b stores a value automatically assigned when the worker deviates from the work procedure. The manufacturing instruction ID 15 a and the deviation SEQ_NO 15 b are used as keys in the deviation information data 15.

The deviation content 15c stores the deviation content of the work procedure.
The departure date and time 15d stores the date and time when the departure occurred.
The deviation confirmation status 15e stores information indicating whether or not the administrator has confirmed the content of the deviation.
The session ID 15f stores the session ID assigned from the work procedure management server 1 to the client terminal 2A used by the worker.
Data 15g indicates data having a session ID 15f of “ 1 00 0 ”.

<Deviation / log related data>
The deviation / log related data 16 includes fields of deviation SEQ_NO 16a, SEQ 16b, and log ID 16c.
In the deviation SEQ_NO 16a, a value included in the deviation SEQ_NO 15b of the deviation information data 15 is stored.
When a plurality of values are stored in the deviation SEQ_NO 16a, the sequence numbers assigned to the values stored in the deviation SEQ_NO 16a are stored in the SEQ 16b. The deviations SEQ_NO 16a and SEQ16b are used as keys in the deviation / log related data 16.
In the log ID 16c, a value included in a log ID 17a of the log data 17 described later is stored in accordance with the value stored in the deviation SEQ_NO 16a.
The data 16d indicates data in which the deviation SEQ_NO 15b is “2014001”.

  FIG. 4 is a table configuration diagram of the log data 17, the screen hard copy data 18, and the server transmission data 25.

<Log data>
The log data 17 has fields of a log ID 17a, a log content 17b, a session ID 17c, and an occurrence date 17d.
The log ID 17a stores a value for specifying a log when the worker uses the client terminal 2A. The log ID 17a is used as a key in the log data 17. The log ID registered in the log ID 17a is indicated by a serial number, but the log ID may be composed of irregular alphanumeric characters. As a result, it is possible to prevent a situation where a third party reads the log ID and falsifies the screen hard copy information.

In the log content 17b, a log of operation content performed by the operator through the client terminal 2A, occurrence of deviation, and the like is stored.
The session ID 17c stores the session ID assigned to the client terminal 2A.
The occurrence date and time 17d stores the date and time when various processes indicated in the log content 17b occurred.
Data 17e indicates data whose session ID 17c is “1000”.

<Screen hard copy data>
The screen hard copy data 18 has fields of a log ID 18a, screen hard copy information 18b, and code data 18c.
In the log ID 18a, a value included in the log ID 17a of the log data 17 is stored. The log ID 18a is used as a key in the screen hard copy data 18. Here, the value of the log ID 17a corresponding to “search execution”, “detailed execution”, and “update execution” of the log content 17b, which is an operation performed on the client terminal 2A, is stored in the log ID 18a.

In the screen hard copy information 18b, screen hard copy information at the time of operation performed at the client terminal 2A is stored as an image file.
The code data 18c stores, for example, a 10-bit data string obtained by encoding a part of the image file of the screen hard copy information 18b under a predetermined condition (for example, a method using a hash function).
The data 18d indicates data in which the screen hard copy information is acquired by the process (search execution, detailed execution, update execution) in which the session ID 17c is “1000” and the screen hard copy information can be acquired.

<Server transmission data>
The server delivery data 25 has a field for session ID 25a.
The session ID 25a stores the session ID issued by the request reception processing unit 12 to the client terminal 2A logged into the work procedure management server 1. This session ID is recorded in the server sending data 25 of the client terminal 2A while the client terminal 2A is logged in to the work procedure management server 1. The data in the database is associated with the session ID assigned to the client terminal 2A.

<Processing when deviation occurs>
Next, processing when a deviation occurs will be described with reference to FIGS.
FIG. 5 shows an example of processing performed by the client terminal 2A and the work procedure management server 1 when the worker deviates from the work procedure. In FIG. 5, the processing of the server request processing unit 21 and the screen hard copy acquisition unit 23 included in the client terminal 2A is not illustrated.

  When the client terminal 2A operated by the operator logs into the work procedure management server 1, the work procedure management server 1 assigns a session number “1000” to the client terminal 2A. The client terminal 2A writes this session number “1000” in the server transmission data 25 and holds the session number “1000” until logoff.

  When the operator operates the search screen displayed on the display unit 22b of the client terminal 2A and executes a search button pressing operation to request a search for a manufacturing order or the like, the execution processing unit 22 executes the search process. To do. At this time, the screen hard copy acquisition unit 23 acquires the screen hard copy information of the client terminal 2A. Then, the server request processing unit 21 requests the work procedure management server 1 to search for manufacturing instructions and requests log information and screen hard copy information of the client terminal 2A.

  When receiving a request from the server request processing unit 21 (S1), the request reception processing unit 12 of the work procedure management server 1 returns a search result to the client terminal 2A. Then, the log processing unit 13 executes a log / screen recording process, records the operation log of the client terminal 2A together with the session ID in the log data 17, and records the screen hard copy information of the client terminal 2A in the screen hard copy data 18. (S2).

  Subsequently, when the operator operates the list screen displayed on the display unit 22b and performs a pressing operation of a detail button to request display of detailed information such as a manufacturing instruction, the execution processing unit 22 Execute display processing. At this time, the screen hard copy acquisition unit 23 acquires the screen hard copy information of the client terminal 2A. Then, the server request processing unit 21 requests the work procedure management server 1 to display details such as a list of work instructions, and requests the log information and screen hard copy information of the client terminal 2A to be recorded.

  When receiving a request from the client terminal 2A (S3), the request reception processing unit 12 returns detailed display information to the client terminal 2A. Then, the log processing unit 13 executes a log / screen recording process, records the operation log of the client terminal 2A together with the session ID in the log data 17, and records the screen hard copy information of the client terminal 2A in the screen hard copy data 18. (S4).

  Subsequently, when the operator operates the update screen displayed on the display unit 22b and performs an operation of pressing the update button in order to execute predetermined work content, the execution processing unit 22 executes the update process. . This update screen is a screen that is displayed on the display unit 22b when executing the process. For example, if the order in which the raw materials of the drug are put into the container is determined as the work procedure, the raw materials are put in this order. It is required to do. And if an operator inputs a raw material into a container according to a work procedure, the deviation of a work procedure does not occur. However, if the worker puts the raw materials into the container in an order different from the work procedure, a deviation from the work procedure occurs.

  When the execution processing unit 22 executes the update process, the screen hard copy acquisition unit 23 acquires the screen hard copy information of the client terminal 2A. Then, the server request processing unit 21 requests the work procedure management server 1 to execute update processing, and requests recording of log information and screen hard copy information.

  When receiving a request from the client terminal 2A (S5), the request reception processing unit 12 returns an update result to the client terminal 2A. Then, the log processing unit 13 executes a log / screen recording process, records the operation log of the client terminal 2A together with the session ID in the log data 17, and records the screen hard copy information of the client terminal 2A in the screen hard copy data 18. (S6).

  When the deviation of the work procedure occurs, the request reception processing unit 12 requests the deviation processing unit 11 for deviation registration processing. In the deviation registration process, the deviation processing unit 11 records the deviation information in the deviation information data 15 and records the deviation / log related information in the deviation / log related data 16 (S7).

  FIG. 6 shows a detailed operation example of processing performed by the work procedure management server 1 when a deviation occurs.

  First, the request acceptance processing unit 12 accepts various processes requested from the server request processing unit 21 of the client terminal 2A (S11). Next, the log processing unit 13 calls the log / screen recording function from the ROM 32 (S12).

  When executing the log / screen recording process, the log processing unit 13 registers the automatically generated log ID in the log ID 17a of the log data 17 and registers the log content in the log content 17b. In addition, the log processing unit 13 registers the session ID acquired from the server transmission data 25 in the session ID 17c of the log data 17, and registers the occurrence date and time of the log in the occurrence date and time 17d. Subsequently, also for the screen hard copy data 18, the log processing unit 13 registers the log ID read from the log ID 17a in the log ID 18a, and registers the screen hard copy information in the screen hard copy information 18b.

  Subsequently, the request reception processing unit 12 determines whether or not a departure has occurred (S13), and if the departure has not occurred, completes the processing. On the other hand, if the request acceptance processing unit 12 determines that a departure has occurred, the departure processing unit 11 calls the departure registration function from the ROM 32 (S14). In this case, the departure processing unit 11 acquires the production order ID corresponding to the departure from the production order ID 4 e of the production order data 14, and registers this production order ID in the production order ID 15 a of the deviation information data 15. The departure processing unit 11 registers the departure SE_NO automatically generated when the departure occurs in the departure SE_NO 15 b of the departure information data 15. The departure processing unit 11 registers the departure content in the departure content 15c and registers the departure occurrence date and time in the departure occurrence date and time 15d. Further, the departure processing unit 11 registers “unconfirmed” in the departure confirmation status 15e, and registers the session ID “1000” acquired from the server transmission data 25 in the session ID 15f. The status of “unconfirmed” registered in the deviation confirmation status 15e is updated to “confirmed” after the administrator confirms the status at the time of departure using the client terminal 2B.

  Next, the departure processing unit 11 searches the log data 17 using the session ID “1000” registered in the session ID 15f as a key. Then, the departure processing unit 11 acquires a log list from the log ID 17 a included in the data 17 e with the matching session ID, and registers this log list in the log ID 16 c of the departure / log related data 16. The departure processing unit 11 registers the departure SEQ_NO acquired from the departure SEQ_NO 15b in the departure SEQ_NO 16a. Then, the departure processing unit 11 registers the SEQ number assigned in the sequence of acquiring the log ID registered in the log ID 16c in the SEQ 16b. Thereafter, the process is completed.

<Processing during deviation search>
Next, the processing at the time of departure search will be described with reference to FIGS.

First, the configuration of the departure search screen W1 and the departure detail log screen W2 will be described.
FIG. 7 shows a display example of a screen displayed on the display unit 22b of the client terminal 2B. FIG. 7A shows a display example of the departure search screen W1, and FIG. 7B shows a display example of the departure detail log screen W2.

  As shown in FIG. 7A, the departure search screen W1 includes a departure list W1a, a search button W1b, a selection radio button W1c, and a detail button W1d.

  The deviation list W1a displays a list of manufacturing instruction IDs, deviation details, deviation occurrence date and deviation confirmation status in the order of deviation SEQ_NO. Here, the search button W1b allows the deviation information read from the deviation information data 15 to be displayed in a list on the deviation list W1a when the administrator performs a pressing operation. At this time, information such as “update value exceeding upper limit” and “skip work” is displayed in the item of deviation content. The selection radio button W1c is used by the administrator to select deviation information for which details are to be confirmed. When the details button W1d is pressed by the administrator, a deviation detail log screen W2 showing details of the deviation information selected by the selection radio button W1c is displayed.

  As shown in FIG. 7B, the deviation detail log screen W2 includes deviation information W2a, a deviation detail log list W2b, and a screen display button W2c.

The deviation information W2a displays information stored in the deviation information data 15 corresponding to the session ID “1000”.
The deviation detailed log list W2b displays information stored in the log data 17 corresponding to the session ID “1000” with the deviation SEQ_NO of “2014001”. A screen display button W2c is displayed in the screen field included in the deviation detail log list W2b. When the administrator performs a pressing operation of the screen display button W2c, the screen hard copy information specified by the log ID of the row including the screen display button W2c is displayed.

Next, specific processing will be described.
FIG. 8 shows a processing example of the client terminal 2B and the work procedure management server 1 when the administrator performs a deviation search. Also in FIG. 8, the processing of the server request processing unit 21 and the screen hard copy acquisition unit 23 included in the client terminal 2B is not illustrated.

  When the administrator operates the deviation search screen W1 displayed on the display unit 22b of the client terminal 2B to execute the pressing operation of the search button W1b, the execution processing unit 22 executes log search processing. At this time, the server request processing unit 21 requests the work procedure management server 1 to search for a log.

  The request acceptance processing unit 12 of the work procedure management server 1 accepts the processing requested by the client terminal 2B (S21). At this time, the departure processing unit 11 executes departure search processing (S22), and displays the departure list W1a on the departure search screen W1 based on the information acquired from the departure information data 15.

  When the administrator selects the selection radio button W1c included in the deviation list W1a on the deviation search screen W1 and executes the pressing operation of the detail button W1d, the server request processing unit 21 sends a deviation detail log to the work procedure management server 1. A request for displaying the screen W2 is made.

  The request reception processing unit 12 receives a process requested by the client terminal 2B (S23). The deviation processing unit 11 executes a deviation-related log search process, and searches the deviation information data 15 and the deviation / log related data 16 for detailed information on the deviation corresponding to the manufacturing instruction ID selected by the administrator (S24). .

  In addition, the log processing unit 13 executes log search processing, acquires log information from the log data 17, and acquires screen hard copy information from the screen hard copy data 18 (S25). Then, the departure detail log screen W2 is newly activated, and the departure information W2a and the departure detail log list W2b are displayed on the display unit 22b of the client terminal 2B.

  Next, when the administrator executes a pressing operation of the screen display button W2c of the deviation detail log list W2b, the screen hard copy information acquired from the screen hard copy data 18 by the log processing unit 13 is displayed on the client terminal 2B on a new screen. The

  FIG. 9 shows a detailed operation example of processing performed by the work procedure management server 1 at the time of departure search.

  First, when the request reception processing unit 12 receives a process requested from the server request processing unit 21 of the client terminal 2B (S31), it determines whether or not this process is a deviation search (S32). When the request reception processing unit 12 determines that the search is a departure search, the departure processing unit 11 executes a departure search process (S33), returns the data 15g acquired from the departure information data 15 to the client terminal 2B, and ends the process. To do. At this time, the departure search screen W1 is displayed on the client terminal 2B.

  When the request reception processing unit 12 determines that it is not a departure search, the log processing unit 13 determines whether it is a departure-related log search (S34). If the log processing unit 13 determines that it is not a deviation-related log search, the process ends.

  In step S34, when the log processing unit 13 determines that the deviation-related log search is performed, the deviation processing unit 11 executes a deviation-related log search process (S35). The departure processing unit 11 returns the data 17e of the log data 17 associated with the log ID 16c acquired from the departure / log related data 16 and the data 18d of the screen hard copy data 18 to the client terminal 2B using the departure SEQ_NO 15b as a key. . At this time, the deviation detail log screen W2 is displayed on the client terminal 2B. Then, the work procedure management server 1 ends this process.

  The work procedure management system 10 according to the embodiment described above records log data and deviation information data based on a processing request from the client terminal 2A when a deviation occurs, and screen hard copy information of the client terminal 2A. Also record. At this time, the departure processing unit 11 encodes and records data extracted from a predetermined position of the acquired screen hard copy information so that the information at the time of departure does not falsify. As a result, even if the screen hard copy information has been tampered with, the value obtained by encoding the data extracted from the predetermined position of the tampered screen hard copy information is different from the recorded value, so the screen hard copy information has been tampered with. Can be detected. The administrator can know that the screen hard copy information has been tampered with, for example, by outputting alarm information to the client terminal 2B. For this reason, the reliability of the screen hard copy information recorded in the screen hard copy data 18 can be improved.

  In addition, on the client terminal 2B, the deviation content is displayed on the deviation search screen W1, and the detailed log and the screen hard copy information are displayed on the deviation detail log screen W2. By displaying the log information and the screen hard copy information together with the deviation information of the occurrence of the deviation at the time of the deviation search, it is possible to quickly recognize the contents of the deviation, thereby reducing the man-hour of the confirmer. For this reason, as in the past, even when the administrator confirmed the deviation situation, even if the administrator interviewed, it took time to confirm due to the lack of credibility of the testimony contents of the operator Compared with the conventional method, it is possible to reduce the trouble of the administrator managing the work.

  In the work procedure management system 10, an appropriate work procedure for each process according to the product characteristics is automatically presented to the worker, and the work procedure of the worker is strictly managed by inputting the work results. can do.

  In addition, for example, the reliability of information can be ensured by reliably preventing falsification of information important in the pharmaceutical industry. In addition, the detailed transition of the screen at the time of departure at the time of departure search and the display information on the screen can be displayed specifically to clearly show the background of the occurrence of the departure, and the administrator's judgment time can be reduced. it can.

[Modification]
Note that not only when a deviation occurs but also the procedure up to the occurrence of the deviation may be acquired as screen hard copy information. This makes it easy to confirm in what procedure the deviation has occurred.

  In addition, the state of the occurrence of the departure is recorded by recording the state of the work as a still image or a moving image together with the screen hard copy information when the departure occurs. It can also be managed.

  In addition, the work procedure management system 10 may be used to manage work procedures not only in the pharmaceutical manufacturing process but also in other product manufacturing processes.

  It is also possible to delete only the screen hard copy information that is not related to the occurrence of the deviation and that is not related to the deviation information. Thereby, compression of the recording area of the non-volatile storage 37 provided in the work procedure management server 1 can be prevented.

  In the above-described embodiment, the client terminal 2A used by the worker and the client terminal 2B used by the administrator are separated. However, one client terminal may be shared by the worker and the administrator. . In this case, the operator and the administrator enter different login IDs and passwords, and the work procedure management server 1 identifies the log ID so that the user of the client terminal connected to the work procedure management server 1 can perform the work. Whether the user is an administrator or an administrator.

Further, the present invention is not limited to the above-described embodiments, and various other application examples and modifications can be taken without departing from the gist of the present invention described in the claims.
For example, the above-described embodiments are detailed and specific descriptions of the configuration of the apparatus and the system in order to explain the present invention in an easy-to-understand manner, and are not necessarily limited to those having all the configurations described. Absent. Further, a part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. Moreover, it is also possible to add, delete, and replace other configurations for a part of the configuration of each embodiment.
Further, the control lines and information lines indicate what is considered necessary for the explanation, and not all the control lines and information lines on the product are necessarily shown. Actually, it may be considered that almost all the components are connected to each other.

  DESCRIPTION OF SYMBOLS 1 ... Work procedure management server, 2A, 2B ... Client terminal, 10 ... Work procedure management system, 11 ... Deviation processing part, 12 ... Request reception processing part, 13 ... Log processing part, 14 ... Production order data, 15 ... Deviation information Data: 16 ... Deviation / log related data, 17 ... Log data, 18 ... Screen hard copy data, 21 ... Server request processing unit, 22 ... Execution processing unit, 23 ... Screen hard copy acquisition unit, 24 ... Deviation search unit, 25 ... Server sending data

Claims (4)

A first client terminal and a work procedure management server;
The first client terminal is
By logging in to the work procedure management server, in accordance with the operation performed by the worker based on the work procedure acquired from the work procedure management server within the session period established by the session ID allocated from the work procedure management server. An execution processing unit for executing processing;
A display unit that displays a screen in accordance with the execution of the process;
A server request processing unit that transmits log information of the process and screen hard copy information of the screen displayed on the display unit to the work procedure management server;
The work procedure management server includes:
A request acceptance processing unit for determining whether or not the operation deviates from the work procedure;
A log processing unit that records the log information received from the first client terminal within the session period and the screen hard copy information together with the session ID in a database;
When the request reception processing unit determines that the operation deviates from the work procedure, the database includes first encoded information obtained by encoding a part of the screen hard copy information together with the content of the deviation. And a deviation processing unit that instructs the log processing unit to record an instruction to the log processing unit. And a second client terminal for displaying the execution result of the process and the screen hard copy information.
The log processing unit reads the log information and the screen hard copy information from the database when the deviation search request is made by the second client terminal,
The deviation processing unit outputs, to the second client terminal, a result obtained by collating the second encoded information obtained by re-encoding part of the screen hard copy information and the first encoded information read from the database. The work procedure management system according to claim 1. The first encoded information and the second encoded information are data strings,
The work procedure management system according to claim 2, wherein the deviation processing unit creates the data string from data at a predetermined position included in the screen hard copy information using a hash function. The session ID is assigned to the logged-in first client terminal, and the operation performed by the worker based on the work procedure received by the first client terminal deviates from the work procedure within the session period established by the session ID. A request reception processing unit for determining whether or not,
In accordance with the operation in the session period, the first received from the client terminal, the first and the log information of the client terminal is executed in the process, the display on the display portion of the along with the execution of the process first client terminal A log processing unit for recording the screen hard copy information of the generated screen in the database together with the session ID;
When the request reception processing unit determines that the operation deviates from the work procedure, the database includes first encoded information obtained by encoding a part of the screen hard copy information together with the content of the deviation. A work procedure management server comprising: a deviation processing unit that instructs the log processing unit to record an instruction to the log processing unit.

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