JP6499996B2 - A used car assessment support system that promotes the optimization of used car assessment based on information recorded in the vehicle-mounted fault diagnosis device - Google Patents
A used car assessment support system that promotes the optimization of used car assessment based on information recorded in the vehicle-mounted fault diagnosis device Download PDFInfo
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Description
この発明は、中古車査定に際して対象車両に必要になると予測される修理費用を考慮した適正な買取価格を決定するように査定員に促すようにした中古車査定支援システムに関するものであり、とくに、査定対象車に搭載されている故障診断装置（ＯＢＤ）に記録された情報を利用する中古車査定支援システムに関する。 The present invention relates to a used car assessment support system that prompts the assessor to determine an appropriate purchase price considering the repair cost expected to be required for the target vehicle at the time of used car assessment. The present invention relates to a used vehicle assessment support system that uses information recorded in a failure diagnosis device (OBD) installed in a vehicle to be assessed.
周知のように、自動車に搭載されている故障診断装置（ＯＢＤ）は、車載コンピューター（ＥＣＵ）により車両各部の自己診断処理を随時に行い、異常発生時に警報表示して運転者に知らせるとともに、その故障内容（故障コード）を記憶保存する装置である。たとえば特開２００９−２６５８１９号公報に、車載式故障診断装置における故障コードの記憶管理技術について開示されている。 As is well known, a failure diagnosis device (OBD) mounted on an automobile performs self-diagnosis processing of each part of the vehicle at any time by an in-vehicle computer (ECU), displays an alarm when an abnormality occurs and informs the driver. It is a device that stores and saves the content of failure (failure code). For example, Japanese Unexamined Patent Application Publication No. 2009-265819 discloses a fault code storage management technique in an in-vehicle type fault diagnosis apparatus.
周知のように、車載式故障診断装置は外部機器と通信するコネクタを備えており、このコネクタに所定のコンピューティング装置を接続することにより車載装置と通信し、記憶装置に記録されている故障コードを読み出すことができる。たとえば特開２００９−１９９５６６号公報や特開２００３−２２３３０号公報などに開示されているように、この故障コード読み出し機能は自動車の修理事業者において従来から活発に利用されている。 As is well known, the in-vehicle type failure diagnosis apparatus includes a connector that communicates with an external device, and by connecting a predetermined computing device to this connector, the in-vehicle type apparatus is communicated with the in-vehicle apparatus and recorded in the storage device. Can be read out. For example, as disclosed in Japanese Patent Application Laid-Open No. 2009-199566 and Japanese Patent Application Laid-Open No. 2003-22330, this failure code reading function has been actively used by automobile repair companies.
修理工場においては、車載式故障診断装置に修理支援装置（コンピューティングシステム）を通信接続し、車載装置に記録されている故障コードを読み取り、修理支援装置のプログラムによって解析し、故障個所、故障内容、修理の仕方を分かりやすく整備士に知らせるようにしたシステムが実用されている。 At the repair shop, a repair support device (computing system) is connected to the in-vehicle failure diagnosis device, and the failure code recorded in the in-vehicle device is read and analyzed by the repair support device program. A system has been put to practical use that makes it easy to understand how to repair a mechanic.
周知のように、中古車の査定に際しても買取対象となる自動車の故障情報は重要であるところ、中古車買取販売事業者においては、自動車修理事業者と異なり、車載式故障診断装置に記録された故障コードを活用することはまったく行われていなかった。 As is well known, failure information of the automobiles to be purchased is also important when assessing used cars. Unlike used car repair companies, used car buying and selling companies are recorded in in-vehicle trouble diagnosis devices. No fault code was used.
この発明は、買取対象となる中古車の車載式故障診断装置に接続し、この車載装置に記録されている故障コードを読み取って解析し、当該車両に必要となると予想される修理費用を反映した査定減額値（査定価格を引き下げるべき目安となる金額）を査定員に提示するようにした中古車査定支援システムを提供するものである。 This invention is connected to an in-vehicle type fault diagnosis device for a used car to be purchased, reads and analyzes a fault code recorded in the in-vehicle device, and reflects a repair cost expected to be required for the vehicle. The present invention provides a used vehicle assessment support system that presents to the assessor an appraisal reduction value (amount that serves as a guideline to lower the appraisal price).
この発明に係る中古車査定支援システムは、基本的に、つぎの事項（１）〜（７）により特定されるものである。
（１）査定員端末と査定支援サーバーとが通信する中古車査定支援システムであること
（２）査定員端末は、査定対象車に搭載されている故障診断装置と通信接続してこれに記録されている故障情報を取得する処理と、査定対象車の車種情報の入力を受け付ける処理と、前記故障情報と前記車種情報の対応づけ情報を含む支援要請電文を査定支援サーバーに送信する処理を行うこと
（３）査定支援サーバーは、車格分類テーブルと査定情報テーブルを備え、車格判定処理と支援応答処理を行うこと
（４）査定情報テーブルは、前記故障診断装置に前記故障情報として記録されうる故障コードと、各故障コードに関する故障内容を説明する故障内容記述と、各故障コードに関する車格別の査定減額値とを対応づけした査定情報を含むこと
（５）車格判定処理は、受信した支援要請電文中の前記車種情報を前記車格分類テーブルに照らして車格を判定すること
（６）支援応答処理は、受信した支援要請電文中の前記故障情報に故障コードが含まれている場合、前記査定情報テーブルから、当該故障コードに該当する故障内容記述と、当該故障コードに該当するとともに前記車格判定処理で判定された車格に該当する査定減額値を抽出し、当該故障コードと当該故障内容記述と当該査定減額値を含んだ応答電文を前記査定員端末に送信すること
（７）査定員端末は、受信した前記応答電文に基づいて前記故障コードと前記故障内容記述と前記査定減額値を対応づけて表現した査定支援画面を表示する処理を行うこと
The used vehicle assessment support system according to the present invention is basically specified by the following items (1) to (7).
(1) A used car assessment support system in which the assessor terminal communicates with the assessment support server. (2) The assessor terminal is connected to the fault diagnosis device installed in the assessment subject vehicle and recorded in this. A process of acquiring the failure information, a process of receiving the input of the vehicle type information of the vehicle to be assessed, and a process of transmitting a support request message including the association information of the failure information and the vehicle type information to the assessment support server (3) The assessment support server includes a vehicle case classification table and an assessment information table, and performs vehicle case determination processing and support response processing. (4) The assessment information table can be recorded as the failure information in the failure diagnosis device. Includes assessment information that correlates the failure code, the failure content description that describes the failure content for each failure code, and the assessed reduction value for each failure code by vehicle grade (5) In the case determination process, the vehicle type is determined by comparing the vehicle type information in the received support request message with respect to the vehicle case classification table. (6) The support response process includes a failure in the failure information in the received support request message. If a code is included, from the assessment information table, the failure content description corresponding to the failure code, and the assessment depreciation value corresponding to the vehicle code that corresponds to the failure code and determined in the vehicle classification determination process are obtained. Extracting and transmitting a response message including the failure code, the failure description, and the assessed reduction value to the assessor terminal. (7) The assessor terminal transmits the failure code and the failure code based on the received response message. Performing a process of displaying an assessment support screen that expresses the failure content description and the assessed reduction value in association with each other.
この発明に係る中古車査定支援システムによれば、目の前の中古車の査定を行おうとしている査定員に対し、当該車両の故障診断装置に記録されている情報に基づいて当該車両の修理に必要となると予想される修理費用を反映した査定減額値を提示することができるので、この提示情報を考慮して買取価格を決定することで中古車査定の適正化を促進することができる。 According to the used vehicle assessment support system according to the present invention, the repair of the vehicle based on the information recorded in the failure diagnosis device of the vehicle for the assessor who is going to assess the used vehicle in front of him Since it is possible to present an appraisal reduction value reflecting the repair cost expected to be required for the vehicle, it is possible to promote the optimization of the used car appraisal by determining the purchase price in consideration of the presented information.
この発明に係る中古車査定支援システムの具体的な構成例を図１に示している。この実施例の中古車査定支援システムは、査定しようとする自動車に搭載されている車載式故障診断装置の外部通信端子に有線接続される通信アダプタ装置と、この通信アダプタ装置と無線接続される査定員端末と、この情報端末と通信するインターネット上の中古車査定サーバーとによって構成されている。 FIG. 1 shows a specific configuration example of a used vehicle assessment support system according to the present invention. The used vehicle assessment support system of this embodiment includes a communication adapter device wired to an external communication terminal of an in-vehicle failure diagnosis device mounted on a vehicle to be assessed, and an assessment wirelessly connected to the communication adapter device. It is comprised by the staff terminal and the used vehicle assessment server on the internet which communicates with this information terminal.
＝＝＝査定員端末＝＝＝
査定員端末は、一般的なタブレット端末あるいはスマートフォンであり、この発明を実施するためのアプリケーションプログラム（中古車査定アプリとする）がインストールされており、中古車の査定をする担当者（査定員）が持ち歩いている。この査定員端末は前記中古車査定アプリに従って、以下に説明する処理を実行する。中古車の査定・買取を行う現場が全国に多数あり、多数の査定員が現場でそれぞれ業務を行う。こうした査定員が所持する多数の査定員端末がインターネット上の査定支援サーバーと個別に通信する。
=== Assessor terminal ===
The assessor terminal is a general tablet terminal or smartphone, and an application program (used car assessment app) for carrying out the present invention is installed, and a person in charge of assessing a used car (assesser) Carry around. This assessor terminal executes processing described below according to the used car assessment application. There are many sites throughout the country that assess and purchase used cars, and many assessors work on-site. A number of assessor terminals possessed by such assessors communicate individually with an assessment support server on the Internet.
査定員は、査定対象車に搭載されている故障診断装置の端子に所定の通信アダプタを接続した上で、査定員端末上で稼働している中古車査定アプリに対して故障情報読取指示の入力を与える。すると、査定員端末が Ｗi-Ｆi やブルートゥースなどの無線通信手段により通信アダプタ装置と無線接続し、査定員端末は通信アダプタ装置を介して車載故障診断装置と通信し、当該故障診断装置に記録されている故障情報を取得して査定員端末のメモリに保存する。 The assessor inputs a fault information reading instruction to the used car assessment application running on the assessor terminal after connecting a predetermined communication adapter to the terminal of the fault diagnosis device installed in the assessment target vehicle. give. Then, the assessor terminal is wirelessly connected to the communication adapter device by wireless communication means such as Wi-Fi or Bluetooth, and the assessor terminal communicates with the on-vehicle failure diagnosis device via the communication adapter device and is recorded in the failure diagnosis device. Failure information is acquired and stored in the memory of the assessor terminal.
つぎに査定員は、前記査定対象車の車検証に記載されている車種情報を査定員端末上で稼働している中古車査定アプリに入力する。具体的な実施形態の一例としては、中古車査定アプリに車検証読取指示の入力を与え、車検証に含まれているＱＲコード（登録商標）を査定員端末のカメラで撮影することで、当該アプリは車種情報を読み取り、これを当該端末のメモリに保存する。もちろん、この実施形態に限定されるものではなく、手入力などの他の手段により車種情報を入力するように構成してもよい。 Next, the assessor inputs the vehicle type information described in the vehicle verification of the vehicle to be assessed to a used vehicle assessment application running on the assessor terminal. As an example of a specific embodiment, the input of the vehicle verification reading instruction is given to the used vehicle assessment application, and the QR code (registered trademark) included in the vehicle verification is photographed with the camera of the assessor terminal. The application reads the vehicle type information and saves it in the memory of the terminal. Of course, the present invention is not limited to this embodiment, and the vehicle type information may be input by other means such as manual input.
つぎに査定員は、査定員端末上の中古車査定アプリに対して送信指示の入力を与える。すると当該アプリは、前述のようにしてメモリに保存されている故障情報と車種情報の対応づけ情報を含んだ支援要請電文を作成し、この電文をインターネットを介して査定支援サーバーに送信する処理を実行する。 Next, the assessor gives a transmission instruction input to the used car assessment application on the assessor terminal. Then, the application creates a support request message including the association information between the failure information and the vehicle type information stored in the memory as described above, and transmits the message to the assessment support server via the Internet. Run.
＝＝＝査定支援サーバー＝＝＝
前述したように、中古車の査定・買取を行う現場が全国に多数あり、多数の査定員が現場でそれぞれ業務を行う。こうした査定員が所持する多数の査定員端末がインターネット上の査定支援サーバーと個別に通信する。査定支援サーバーは、個々の査定員端末との関係においてそれぞれ以下の処理を実行する。
=== Assessment support server ===
As mentioned above, there are many sites throughout Japan that assess and purchase used cars, and many assessors work on site. A number of assessor terminals possessed by such assessors communicate individually with an assessment support server on the Internet. The assessment support server executes the following processing in relation to each assessor terminal.
査定支援サーバーは、査定情報テーブルを備えている。査定情報テーブルは、図３に例示するように、前記故障診断装置に前記故障情報として記録されうる故障コードと、各故障コードに関する故障内容を説明する故障内容記述と、各故障コードに関する車格別の査定減額値とを対応づけしたデータ構成となっている。ここで、故障内容記述には注記の欄があり、重大な故障や早期に修理する必要のある故障には「重大」を意味する所定フラグを記入してある。 The assessment support server includes an assessment information table. As illustrated in FIG. 3, the assessment information table includes a failure code that can be recorded as the failure information in the failure diagnosis apparatus, a failure content description that describes the failure content for each failure code, and a vehicle classification for each failure code. The data structure correlates with the appraisal reduction value. Here, there is a note column in the failure content description, and a predetermined flag indicating “serious” is entered for a serious failure or a failure that needs to be repaired at an early stage.
査定情報テーブルにおける査定減額値というのは、「この故障があるので、ない場合に比べてこれくらい査定価格を引き下げた方が良いでしょう」という意味の金額が記載される。また車格別というのは、同じ故障があっても、高級車と中級車と大衆車とでは査定減額値を変えたほうがよい場合が多いので（同じ故障コードでも高級車のほうが大衆車より修理料金が嵩む場合が多い）、高級車・中級車・大衆車ごとに適正な査定減額値を設定して査定情報テーブルに記載してある。なお、故障コードによっては、修理に係る費用を適切に見積もることができない場合もある。その場合には、査定減額値の欄に「不明」を意味する所定フラグを記入してある。 The assessment depreciation value in the assessment information table describes an amount meaning that “there is a malfunction, so it is better to lower the assessment price compared to when there is no such failure”. Also, according to the car class, even if there is the same breakdown, it is often better to change the assessment reduction value for luxury cars, intermediate cars and popular cars. Appropriate deductions are set for each luxury car, intermediate car, and popular car, and are listed in the assessment information table. Depending on the failure code, the cost for repair may not be estimated appropriately. In that case, a predetermined flag indicating “unknown” is entered in the column of the appraisal reduction value.
査定支援サーバーは、査定対象車の車格を判定するための車格分類テーブルを備えている。査定支援サーバーは、査定員端末から支援要請電文を受信した際、車格判定処理を実行し、受信した支援要請電文中の前記車種情報を前記車格分類テーブルに照らして当該査定対象車の車格を高級車・中級車・大衆車のいずれかに分類する。 The assessment support server includes a vehicle classification table for determining the vehicle grade of the vehicle to be assessed. When receiving the support request message from the assessor terminal, the assessment support server executes a vehicle classification determination process, and compares the vehicle type information in the received support request message against the vehicle classification table and the vehicle of the assessment target vehicle. The case is classified as a luxury car, intermediate car, or popular car.
また査定支援サーバーは、査定員端末から支援要請電文を受信した際、支援応答処理を実行し、受信した支援要請電文中の前記故障情報に故障コードが含まれている場合、前記査定情報テーブルから、当該故障コードに該当する故障内容記述と、当該故障コードに該当するとともに前記車格判定処理で判定された車格に該当する査定減額値を抽出し、当該故障コードと当該故障内容記述と当該査定減額値を含んだ応答電文を前記査定員端末に送信する。 The assessment support server executes a support response process when receiving a support request message from the assessor terminal, and if the failure information in the received support request message includes a failure code, the assessment information table The failure description corresponding to the failure code, the assessed depreciation value corresponding to the failure determination and the vehicle case determined by the vehicle classification determination process are extracted, and the failure code, the failure description and the A response message including the assessed reduction value is transmitted to the assessor terminal.
上記の支援応答処理においては、受信した支援要請電文中の前記故障情報に故障コードが含まれていない場合、そのことを伝える応答電文を査定員端末に送信する。また、支援応答処理は、受信した支援要請電文中の故障情報に含まれているある故障コードＡについて、査定情報テーブルにおいて当該故障コードＡの査定減額値の欄に前述した不明フラグが記入されている場合、故障コードＡの査定限度額は不明であることを示す情報を含んだ応答電文を査定員端末に送信する。さらに、支援応答処理は、受信した支援要請電文中の前記故障情報に含まれているある故障コードＢについて、査定情報テーブルにおいて重大フラグが記録されている場合、当該故障コードＢは重大故障であることを示す情報を含んだ応答電文を査定員端末に送信する。 In the above-described support response process, when the failure information is not included in the failure information in the received support request message, a response message informing the fact is transmitted to the assessor terminal. Further, in the support response process, for the certain fault code A included in the fault information in the received support request message, the unknown flag described above is entered in the assessment deduction value column of the fault code A in the assessment information table. If so, a response message including information indicating that the assessment limit of the fault code A is unknown is transmitted to the assessor terminal. Further, in the support response process, when a serious flag is recorded in the assessment information table for a certain failure code B included in the failure information in the received assistance request message, the failure code B is a serious failure. A response message including information indicating that is sent to the assessor terminal.
＝＝＝査定支援画面＝＝＝
査定員端末は、支援要請電文に対する応答電文を査定支援サーバーから受信した際、受信電文内容に基づいて図２に例示するような査定支援画面を査定員に向けて表示する。査定支援画面は、故障コードと故障内容記述と査定減額値を対応づけして表記するデザインである。故障コードと故障内容記述と査定減額値の対応づけ情報が複数ある場合には、それぞれを表記するとともに、査定減額値の合計を表記する。
=== Assessment support screen ===
When the assessor terminal receives a response message for the support request message from the assessment support server, the assessor terminal displays an assessment support screen as illustrated in FIG. 2 to the assessor based on the content of the received message. The assessment support screen has a design in which a failure code, a failure content description, and an assessment reduction value are associated with each other. When there are a plurality of pieces of correspondence information between the failure code, the description of the failure, and the assessed reduction value, each of them is indicated, and the total of the assessed reduction values is indicated.
受信した応答電文の内容が「査定要請電文中の故障情報中に故障コードがなかった」ことを知らせるものであった場合、査定支援画面のたとえば特記事項の欄に「故障コードは記録されていない」という意味合いのの文言または記号を表記する。 If the content of the received response message informs that “no failure code was found in the failure information in the assessment request message”, the message “No failure code has been recorded in the special support section, for example, on the assessment support screen. The word or symbol with the meaning "
また、受信した応答電文において「故障コードＡの査定減額値は不明である」ことを知らせる記述がある場合、故障コードＡと故障内容記述と「査定減額値は不明であり別途の調査が必要である」という意味合いの文言または所定記号を対応づけて表記する。 Also, if there is a description informing that “the assessed value of the fault code A is unknown” in the received response message, the fault code A, the fault description, and “the assessed reduced value is unknown and require a separate investigation. A word having a meaning of “is” or a predetermined symbol is associated and described.
また、受信した応答電文において「故障コードＢは重大故障である」ことを知らせる記述がある場合、たとえば特記事項の欄に、「早期に修理を要する重大故障が含まれている」という意味合いの文言または所定記号を表記する。さらに、受信した応答電文中の故障コードについていずれも「重大故障である」との記述がない場合、たとえば特記事項の欄に、「重大故障は含まれていない」という意味合いの文言または所定記号を表記する。 In addition, when there is a description informing that “the failure code B is a serious failure” in the received response message, for example, in the special note column, a statement that means “a serious failure requiring early repair is included” Or a predetermined symbol is described. Furthermore, if there is no description that “there is a serious failure” for any of the failure codes in the received response message, for example, in the special notes column, a word or meaning symbol indicating “no major failure is included” write.
なお、査定支援画面の表現形式やデザインは上述した実施例で説明したものに限定されるものではなく、この発明の趣旨に沿って自由に実施してよいのは勿論であって、たとえば、つぎのように３段階の総合評価を表示する構成としてもよい。
（１）受信した応答電文が「査定要請電文中の故障情報中に故障コードがなかった」ことを知らせるものであった場合、査定支援画面において「総合評価Ａ」と表示する。
（２）受信した応答電文中の故障コードがすべて重大故障でなかった場合、査定支援画面において「総合評価Ｂ」と表示する。
（３）受信した応答電文中の故障コードのいずれか１つでも重大故障であった場合、査定支援画面において「総合評価Ｃ」と表示する。
It should be noted that the expression format and design of the assessment support screen are not limited to those described in the above-described embodiments, and may be freely implemented in accordance with the spirit of the present invention. It is good also as a structure which displays 3 steps | paragraphs of comprehensive evaluation like this.
(1) If the received response message informs that “no failure code was found in the failure information in the assessment request message”, “comprehensive evaluation A” is displayed on the assessment support screen.
(2) When all the failure codes in the received response message are not serious failures, “Comprehensive evaluation B” is displayed on the assessment support screen.
(3) If any one of the failure codes in the received response message is a serious failure, “Comprehensive evaluation C” is displayed on the assessment support screen.
以上のようにして、査定員は、目の前の査定対象車の故障診断装置に記録された故障情報および当該車両の車格に対応した査定減額値を知った上で、その他のさまざまな情報を勘案して買取価格を適正に決定したり、あるいは買い取らないという判断を下すことができる。 As described above, the assessor knows the failure information recorded in the failure diagnosis device for the vehicle under assessment in front of him and the assessment reduction value corresponding to the vehicle grade of the vehicle, and various other information. The purchase price can be determined appropriately in consideration of the above, or it can be decided not to purchase.
なお、査定支援サーバーは、査定員端末と支援要請電文および支援応答電文をやりとりに基づいて査定支援履歴簿のデータベースを記憶装置に作成し、この査定支援履歴簿のデータベースを査定員端末から適宜に検索して閲覧できるようにシステム構成されている。これにより査定支援履歴簿の情報を多数の査定員で共有して中古車買取業務に活用することができる。 The assessment support server creates a database of assessment support history records in the storage device based on the exchange of the support request message and support response message with the assessor terminal, and appropriately creates this assessment support history record database from the assessor terminal. The system is configured so that it can be searched and viewed. As a result, the information in the assessment support history book can be shared by many assessors and used for used car purchase operations.
Claims (7)
査定員端末は、査定対象車に搭載されている故障診断装置と通信接続してこれに記録されている故障情報を取得する処理と、査定対象車の車種情報の入力を受け付ける処理と、前記故障情報と前記車種情報の対応づけ情報を含む支援要請電文を査定支援サーバーに送信する処理を行い、
査定支援サーバーは、車格分類テーブルと査定情報テーブルを備え、車格判定処理と支援応答処理を行い、
査定情報テーブルは、前記故障診断装置に前記故障情報として記録されうる故障コードと、各故障コードに関する故障内容を説明する故障内容記述と、各故障コードに関する車格別の査定減額値とを対応づけした査定情報を含み、
車格判定処理は、受信した支援要請電文中の前記車種情報を前記車格分類テーブルに照らして車格を判定し、
支援応答処理は、受信した支援要請電文中の前記故障情報に故障コードが含まれている場合、前記査定情報テーブルから、当該故障コードに該当する故障内容記述と、当該故障コードに該当するとともに前記車格判定処理で判定された車格に該当する査定減額値を抽出し、当該故障コードと当該故障内容記述と当該査定減額値を含んだ応答電文を前記査定員端末に送信し、
査定員端末は、受信した前記応答電文に基づいて前記故障コードと前記故障内容記述と前記査定減額値を対応づけて表現した査定支援画面を表示する処理を行う
中古車査定支援システム。 A used car assessment support system in which an assessor terminal communicates with an assessment support server,
The assessor terminal is connected to a failure diagnosis device mounted on the assessment target vehicle to obtain a failure information recorded in the failure diagnosis device, a process of receiving input of vehicle type information of the assessment target vehicle, and the failure A process of transmitting a support request message including information that associates information with the vehicle type information to the assessment support server,
The assessment support server includes a vehicle classification table and an assessment information table, performs vehicle classification determination processing and support response processing,
The assessment information table correlates failure codes that can be recorded as the failure information in the failure diagnosis apparatus, failure content descriptions that describe the failure contents for each failure code, and assessment reduction values for each failure code by vehicle grade. Including assessment information,
The vehicle type determination process determines the vehicle type in light of the vehicle type classification table in the received vehicle type information in the received support request message,
If the failure information is included in the failure information in the received assistance request message, the support response processing includes a failure content description corresponding to the failure code, a failure content description corresponding to the failure code, and the failure information from the assessment information table. Extracting the assessment depreciation value corresponding to the vehicle classification determined in the vehicle classification determination process, and sending a response message including the failure code, the description of the failure content, and the assessment reduction value to the assessor terminal,
The assessor terminal performs a process of displaying an assessment support screen in which the failure code, the failure content description, and the assessed reduction value are associated with each other based on the received response message.
請求項１に記載の中古車査定支援システム。 The assessor terminal, when there are a plurality of correspondences between the failure code, the failure description, and the assessed reduction value in the received response message, includes the total of the plurality of assessed reduction values in the assessment support screen. Used car assessment support system.
請求項１に記載の査定支援システム。 When the failure information is not included in the failure information in the received support request message, the support response process sends a response message to that effect to the assessor terminal. The assessment support system according to claim 1, wherein an assessment support screen is displayed.
支援応答処理は、受信した支援要請電文中の前記故障情報に故障コードＡが含まれている場合、故障コードＡの査定減額値は不明であることを示す情報を含んだ応答電文を査定員端末に送信し、
当該電文を受信した査定員端末は、故障コードＡの査定減額値は不明であるという情報を含んだ査定支援画面を表示する
請求項１に記載の中古車査定支援システム。 The assessment information table includes information indicating that the assessment reduction value for a certain fault code A is unknown,
In the support response process, when the failure code A is included in the failure information in the received support request message, the response message including information indicating that the assessed reduction value of the failure code A is unknown is determined by the assessor terminal. To
The used vehicle assessment support system according to claim 1, wherein the assessor terminal that has received the electronic message displays an assessment support screen including information that the assessment reduced value of the failure code A is unknown.
支援応答処理は、受信した支援要請電文中の前記故障情報に故障コードＢが含まれている場合、故障コードＢは重大故障であることを示す情報を含んだ応答電文を査定員端末に送信し、
当該電文を受信した査定員端末は、重大故障が含まれていることを示す査定支援画面を表示する
請求項１に記載の中古車査定支援システム。 The assessment information table includes information indicating that the failure code B is a serious failure,
In the support response process, when the failure code B is included in the failure information in the received support request message, a response message including information indicating that the failure code B is a serious failure is transmitted to the assessor terminal. ,
The used vehicle assessment support system according to claim 1, wherein the assessor terminal that has received the message displays an assessment support screen indicating that a serious failure is included.
請求項１〜５のいずれかに記載の中古車査定支援システム。 The assessment support server creates an assessment support history book in a storage device based on the exchange of the support request message and the support response message with the assessor terminal, and enables the assessment support history book to be viewed from the assessor terminal. The used vehicle assessment support system according to any one of?
請求項１に記載の中古車査定支援システム。 The used vehicle assessment support system according to claim 1, wherein the assessor terminal is wirelessly connected to a communication adapter wired to the in-vehicle failure diagnosis device.
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