JP6542331B2 - Information notification system for home appliances - Google Patents

Description

  An embodiment of the present invention relates to an information notification system for a home appliance.

  For example, in a home appliance such as a washer / dryer, when the occurrence of an error is detected during operation, error information indicating the content of the detected error is notified by the main body. In this case, the user can confirm the content of the error by collating the error code of the error information notified by the main body with the instruction manual, the main body notation, and the like. In addition, in home appliances, a system in which error information is notified by a main body and transmitted to a server via the Internet is also in widespread use. When the server receives the error information from the home appliance, the server transmits the received error information to a user's operation terminal (for example, a tablet terminal or a cellular phone) or makes it public on a Web page (for example, see Patent Document 1) .

Japanese Patent Laid-Open No. 2002-92206

  In the above-described system, the user can confirm the content of the error by transmitting the error information from the server to the user's operation terminal or publishing it on a Web page. However, since the error information transmitted from the home appliance to the server, that is, the content of the error that can be confirmed by the user at the operation terminal is the error information notified by the main body to the last, the error information not notified by the main body The contents of the error can not be confirmed. Therefore, it may be preferable to notify the user depending on the content of the error even if the error information is not notified on the main unit one by one, but it is not possible to meet the request and there is room for improvement in terms of usability. was there.

  Thus, the present embodiment provides an information notification system for a home appliance that can improve the usability when the notification information of the home appliance is notified.

The information notification system of a home electric appliance according to the present embodiment is configured to be communicable with the server, and when it detects the occurrence of an event to be notified, it can notify the notification information related to the content of the detected event by the main body and A home appliance that can be transmitted to a server, a server that receives and stores notification information from the home appliance, and a notification information server configured to be communicable with the server and stored in the server from the server and notified And an operation terminal that can be operated while being carried by the user, and when the home appliance detects the occurrence of an event to be notified, the content of the detected event is used as first notification information, The content related to the occurrence frequency of the event to be notified is the second notification information, and the first notification mode in which the first notification information is notified by the main unit, and the first notification information is notified by the main unit Both second notification manner to be transmitted to the server, do one of the third notification manner the generation frequency of transmitting the second system information on the condition that at least a predetermined ratio to the server, the The server transmits, to the operation terminal, first notification information received from the home appliance in response to the home appliance performing the second notification mode, and the home appliance performs the third notification mode According to the present invention, the second notification information received from the home appliance is transmitted to the operation terminal .

The figure which shows the whole structure of the information alerting | reporting system of the household appliances which concern on one Embodiment Front view showing the appearance of a washing and drying machine according to one embodiment An enlarged front view of an operation panel according to one embodiment Functional block diagram schematically showing the electrical configuration of the washing and drying machine according to one embodiment Flowchart according to an embodiment (part 1) Flowchart according to one embodiment (part 2) Flowchart according to an embodiment (Part 3) Flowchart according to an embodiment (Part 4) Flowchart according to an embodiment (Part 5) Flowchart according to one embodiment (part 6) A diagram showing an aspect in which error information is displayed according to one embodiment

  Hereinafter, an embodiment applied to a system for notifying of notification information of a drum-type washing and drying machine will be described with reference to the drawings. FIG. 1 shows the entire configuration of an information notification system 1 of a home appliance. A home gateway 2 is installed in the home (in the home). The home gateway 2 has a Bluetooth (registered trademark) communication function as a short distance wireless communication function. In the home, a drum-type washing and drying machine 3 and a microwave oven 4 as home appliances are installed, and a vacuum cleaner 5 is provided. Each of the washing and drying machine 3, the microwave oven 4, and the vacuum cleaner 5 has a communication function of Bluetooth, and is configured to be capable of Bluetooth communication with the home gateway 2 described above. The tablet terminal 6 as an operation terminal that can be operated while being carried by the user also has a Bluetooth communication function, and is configured to be capable of Bluetooth communication with the home gateway 2 described above. That is, in the configuration described above, the home gateway 2, the washing and drying machine 3, the microwave oven 4, the cleaner 5, and the tablet terminal 6 constitute a home network.

  The washing and drying machine 3, the microwave oven 4, the vacuum cleaner 5 and the tablet terminal 6 are registered with the home gateway 2 in advance by registering identification information (identification code, Bluetooth address) of the home gateway 2 as a communication counterpart device of Bluetooth. Bluetooth communication is possible between them. That is, the home gateway 2 intermittently transmits a search signal including identification information identifying itself when the power is on. For example, the washing / drying machine 3 turns on the communication function of the communication unit (communication module) 13 to be described later in conjunction with the power on of the main body 10 to be described later, and can receive the search signal from the home gateway 2 When the signal is received, the identification information included in the received search signal is collated with the identification information registered in advance. When the two match, the washing and drying machine 3 transmits to the home gateway 2 a response signal to the search signal received from the home gateway 2. Then, the washer / dryer 3 performs mutual authentication with the home gateway 2 and, if the result of the mutual authentication is positive, connects the Bluetooth circuit. Thereafter, the washing and drying machine 3 can perform data communication with the home gateway 2 by connecting a predetermined data communication profile (for example, PAN: Personal Area Networking Profile) on the Bluetooth circuit. Also in the microwave oven 4 and the vacuum cleaner 5, the communication function of the communication unit is turned on interlockingly with the turning on of the power supply of the main unit, and the data communication with the home gateway 2 becomes possible by performing the same procedure. .

  The home gateway 2 is assigned an IP (Internet Protocol) address, and can be connected to a server (cloud server) 8 via the Internet 7. The server 8 has a function of monitoring the power consumption in the home by receiving a signal indicating the power consumption in the home from the home gateway 2 via the Internet 7. Further, a portable telephone 9 as an operation terminal which can be operated while being carried by the user can be connected to the server 8 via the Internet 7. The mobile phone 9 may be, for example, a multi-function mobile phone called a smart phone, or may be a simple (with relatively few functions) mobile phone. In this embodiment, it is assumed that the user operates the tablet terminal 6 in the home and operates the mobile telephone 9 outside the home (outside).

  Next, the washing and drying machine 3 will be described with reference to FIGS. 2 to 4. The hardware configuration of the washing and drying machine 3 is well known, and therefore will not be described in detail and the like and will be briefly described. As shown in FIG. 2, the washing and drying machine 3 is configured such that a cylindrical water tank is provided inside a substantially rectangular box-like main body 10. In the water tank, a cylindrical drum, which constitutes a storage chamber capable of storing clothes (launder), is rotatably supported. The front part of the drum is provided with an entrance through which clothes are taken in and out, and the front part of the main body 10 is provided with a door 11 for opening and closing the entrance. Further, the main body 10 is provided with a lock mechanism 12 for locking the door 11 in the closed state, and a communication unit 13 for performing Bluetooth communication with the home gateway 2. Furthermore, an operation panel 14 is provided on the front upper portion of the main body 10.

  As shown in FIG. 3, the operation panel 14 includes an operation dial 15, water level key 16a, rinse count key 16b, wash key 16c, rinse key 16d, dehydration key 16e, drying key 16f, bath water key 16g, reservation key 16h. A washing key 16i, a washing / drying key 16j, a drying key 16k, a door lock key 16l, a power on key 16m, a power off key 16n, and a start / pause key 16o are provided. In addition, on the operation panel 14, a washing time display unit 17a consisting of two 7 segment LEDs for displaying the washing time, a rinse number display unit 17b consisting of one 7 segment LED for displaying the number of rinses, dewatering time A dehydration time display unit 17c consisting of a single 7-segment LED for displaying and a drying time display unit 17d consisting of two 7-segment LEDs for displaying a drying time are provided. Further, the operation panel 14 is provided with an antenna mark display unit 18 for displaying an antenna mark and an information display unit 19 for displaying various information. The various keys 16a to 16o described above may have the same function as other keys, and various arrangement modes of the various keys 16a to 16o, the various display units 17a to 17d, the antenna mark display unit 18, and the information display unit 19 It may be

  FIG. 4 shows the electrical configuration of the washing and drying machine 3 by a functional block diagram. The control device 20 is mainly configured of a microcomputer including a CPU (Central Processing Unit), and controls the overall operation of the washing and drying machine 3 based on various input signals and a control program stored in advance. The control device 20 includes a drum motor 21 for rotating and driving the drum, an electromagnetic water supply valve 22 for supplying water into the water tank, an electromagnetic water discharge valve 23 for discharging water from the water tank, and a drum. A fan motor 24 (blowing fan device) for supplying hot air to dry the laundry, a heater 25 for the hot air, the lock mechanism 12 described above, and the communication unit 13 are connected. A heat pump (cooling cycle) may be provided instead of the warm air heater 25 and a drying mechanism to which a dehumidifying function is added may be provided. Further, the control device 20 is connected to the operation dial 26 including the operation dial 15 and the various keys 16a to 16o, as well as the various displays 17a to 17d, the antenna mark display 18, and the information display 19 described above. The display unit 27 including is connected. Further, the control device 20 is connected with various sensors 28 including a rotation sensor for detecting the rotational speed and position of the drum motor 21 and a water level sensor for detecting the water level in the drum.

  The communication unit 13 is configured to turn on and off the communication function in conjunction with turning on and off the power supply of the main body 10 in order to reduce power consumption in the standby state. That is, in a state where the user operates, for example, the power on key 16m and the power of the main unit 10 is on, the communication function of the communication unit 13 is on and between the server 8 and the home gateway 2 Data communication is possible.

  The control device 20 controls each mechanism of the washing and drying machine 3 according to the washing and drying operation course set by the user at the operation unit 26 of the operation panel 14, and performs the washing process, the rinsing process, the dewatering process, and the drying process. Automatically perform the operation including the stroke. In this case, in an automatic driving course, the control device 20 detects the amount and quality of the cloth at the start of the driving, and based on the detection result, the operating conditions (for example, the washing water level, the number and time of each stroke, the drum Set the rotation speed etc. automatically. Further, the control device 20 operates the lock mechanism 12 to lock the door 11 in the closed state during operation, and releases the lock by the lock mechanism 12 at the end of the operation.

  Now, in the above configuration, the washing and drying machine 3 detects the occurrence of various errors (occurrence of an event to be notified) such as a water supply error, a drainage error, an imbalance error, etc. during the operation of washing and drying. In accordance with the content of the error, the main body 10 notifies of error information (notification information, first informing information) indicating the content of the error (first informing mode), or the error information is indicated on the main body 10 And to the server 8 via the home gateway 2 (second notification mode). When the server 8 receives error information from the washing / drying machine 3 via the home gateway 2, the server 8 sends the received error information to the tablet terminal 6 or the mobile phone 9 in the form of an e-mail or publishes it on a web page. To

  As described above, when the error information transmitted from the washing and drying machine 3 to the server 8 is limited to the error information notified to the main body 10, the content of the error of the error information not notified on the main body 10 should be confirmed. I can not On the other hand, even mild error information not notified one by one in the main body 10 may be preferable to the user depending on the content of the error. Taking this point into consideration, the washing and drying machine 3 performs the following processing, and transmits related error information (notification information, second notification information) related to the error information to the server 8 via the home gateway 2 ( Third notification mode).

Next, the operation of the above configuration will be described with reference to FIGS. 5 to 11 as well. Here, in the washing and drying machine 3, as some examples of the error occurrence detection process executed by the control device 20,
(1) A process of transmitting related error information related to the frequency of occurrence of errors or the number of continuous occurrences to the server 8 (2) Transmitting related error information related to the total number of operations when detecting the occurrence of an error to the server 8 Process (3) Process of sending related error information related to the time when occurrence of error is detected to server 8 (4) Send related error information related to driving process when occurrence of error is detected to server 8 Processing to be Performed (5) Processing to transmit related error information related to a combination of a plurality of errors to the server 8 will be sequentially described.

(1) Processing of transmitting related error information related to the frequency of occurrence of errors or the number of times of continuous occurrence to the server 8 (see FIGS. 5 and 6).
For example, when the occurrence of a drainage error is detected during the operation of washing and drying (step S1: YES), the control device 20 notifies the main body 10 of drainage error information indicating the content of the detected drainage error. Specifically, as shown in FIG. 11, the control device 20 causes the information display unit 19 to display an error code (“C1” in this case) obtained by coding the drainage error information. Thereby, the user can confirm the content of the drainage error by collating the error code displayed on the information display unit 19 with the instruction manual, the main body notation, and the like. Further, the control device 20 causes the communication unit 13 to transmit drainage error information to the server 8 via the home gateway 2 (step S2). Specifically, the control device 20 causes the communication unit 13 to transmit an error code obtained by coding the drainage error information to the server 8 via the home gateway 2. When the server 8 receives the error code of the drainage error information from the washing / drying machine 3 via the home gateway 2, the server 8 temporarily stores the received error code, and the drainage error information obtained by decoding the error code is the tablet terminal 6 And to the mobile phone 9 in the form of e-mail. When receiving the drainage error information from the server 8, the tablet terminal 6 or the mobile phone 9 displays, for example, a message “clean the drainage filter” as the received drainage error information. Thereby, the user can confirm the coping method with respect to the occurrence of the drainage error by confirming the drainage error information displayed on the tablet terminal 6 and the mobile phone 9.

  Next, the control device 20 determines whether or not the drainage error has occurred at a predetermined ratio or more in the recent operation history (step S3). The predetermined ratio is, for example, a ratio that can be arbitrarily set by the manufacturer, and is, for example, “50%”. When the control device 20 determines that the drainage error has occurred at a predetermined ratio or more in the recent operation history (step S3: YES), an error code obtained by coding the drainage error frequent occurrence information is transmitted from the communication unit 13 to the home gateway 2 To the server 8 (step S4). When the server 8 receives the error code of the drainage error frequent occurrence information from the washing / drying machine 3 via the home gateway 2, the received error code is temporarily stored, and the drainage error frequent occurrence information obtained by decoding the error code Are transmitted to the tablet terminal 6 and the mobile phone 9 in the form of e-mail. When the tablet terminal 6 or the mobile phone 9 receives the drainage error frequent occurrence information from the server 8, for example, “the drainage filter is cleaned as the received drainage error frequent occurrence information is received, and the clogging of the drainage port or drainage ditch is confirmed Display the message "Please." Thereby, the user can confirm the coping method with respect to the frequent occurrence of the drainage error by confirming the frequent occurrence of the drainage error by checking the drainage error frequent occurrence information displayed on the tablet terminal 6 and the mobile phone 9.

  Next, the control device 20 determines whether or not a drainage error has continuously occurred a predetermined number of times in the recent operation history (step S5). The predetermined number of times is, for example, a number of times that can be arbitrarily set by the manufacturer, and is, for example, “three times”. If the control device 20 determines that the drainage error has continuously occurred a predetermined number of times in the recent operation history (step S5: YES), an error code obtained by coding the drainage error continuous occurrence information is transmitted from the communication unit 13 to the home gateway. It is sent to the server 8 via 2 (step S6). When the server 8 receives the error code of the drainage error continuous occurrence information from the washing / drying machine 3 via the home gateway 2, the server 8 temporarily stores the received error code, and the drainage code continuous occurrence information obtained by decoding the error code Are transmitted to the tablet terminal 6 and the mobile phone 9 in the form of e-mail. When the tablet terminal 6 or the mobile phone 9 receives drainage error continuous occurrence information from the server 8, for example, “the drainage filter is cleaned and the clogging of the drainage port or drainage ditch is confirmed as the received drainage error continuous occurrence information. Display the message "Please." Thereby, the user can confirm the coping method with respect to the continuous occurrence of the drainage error by confirming the drainage error continuous occurrence information displayed on the tablet terminal 6 or the mobile phone 9.

  As described above, when the drainage error occurs at a predetermined ratio or more in the recent operation history or continuously occurs a predetermined number of times, the washing and drying machine 3 has a drainage port and drainage other than clogging of the drainage path in the main body 10 Since clogging of a ditch is also assumed, drainage error frequent occurrence information and drainage error continuous occurrence information are transmitted to the server 8 as error information related to drainage error information. When the tablet terminal 6 or the mobile phone 9 receives drainage error information from the server 8, for example, the message "Please clean drainage filter" remains displayed, but from the server 8 drainage error frequent occurrence information or When the drainage error continuous occurrence information is received, for example, a message “Please clean the drainage filter and check the drainage port and drainage blockage” is displayed. As a result, the inspection of the device can be promoted, and a failure can be prevented in advance.

  Although the above has described the case where the occurrence of drainage error is detected, the same applies to the case where the occurrence of unbalance error is detected. That is, when the washing and drying machine 3 generates an imbalance error at a predetermined ratio or more in a recent operation history or when it occurs a predetermined number of times consecutively, a sign of equipment failure is assumed, so the imbalance error is generated. The frequent occurrence information and the imbalance error successive occurrence information are transmitted to the server 8 (steps S11 to S16). When the tablet terminal 6 or the mobile phone 9 receives unbalance error information from the server 8, for example, the message "Please check the deviation of the laundry" is displayed but the unbalance error occurrence from the server 8 occurs. When information or unbalance error continuous occurrence information is received, for example, a message “Please check the deviation of the laundry and check the device” is displayed. In this case as well, it is possible to prompt the inspection of the device and prevent a failure in advance. In the processes described below including the above process, the washing and drying machine 3 and the server 8 transmit and receive error information and related error information as an error code.

(2) A process of transmitting to the server 8 related error information related to the total number of operations when the occurrence of an error is detected (see FIG. 7).
When the control device 20 detects, for example, the occurrence of an imbalance error during the operation of washing and drying (step S21: YES), the control device 20 notifies the main body 10 of imbalance error information indicating the content of the detected imbalance error. Unbalance error information is transmitted from the communication unit 13 to the server 8 via the home gateway 2 (step S22).

  Next, the control device 20 determines whether the total number of operations is equal to or less than a first predetermined number (step S23). The first predetermined number is, for example, a number that can be arbitrarily set by the manufacturer, and is, for example, “10 times”. When determining that the total number of operations is equal to or less than the first predetermined number (step S23: YES), the control device 20 transmits initial imbalance error occurrence information from the communication unit 13 to the server 8 via the home gateway 2. (Step S24). When the server 8 receives initial imbalance error occurrence information from the washing / drying machine 3 via the home gateway 2, the received initial imbalance error occurrence information is sent to the tablet terminal 6 or the mobile phone 9 in the form of e-mail. Send by When the tablet terminal 6 or the mobile phone 9 receives the initial unbalance error occurrence information from the server 8, it displays, for example, a message “Does the transport bracket have been removed?” As the received initial unbalance error occurrence information Do. Thereby, the user can confirm the coping method with respect to the occurrence of the unbalance error at the initial time by confirming the initial unbalance error occurrence information displayed on the tablet terminal 6 or the mobile phone 9 .

  Next, the control device 20 determines whether the total number of operations is equal to or more than a second predetermined number (step S25). The second predetermined number of times is also, for example, the number of times that can be arbitrarily set by the manufacturer, for example, "3600 times". If the control device 20 determines that the total number of operations is equal to or more than the second predetermined number (step S 25: YES), the unbalance error occurrence information of the end of life is sent to the server 8 from the communication unit 13 via the home gateway 2. Send it (step S26). When the server 8 receives the unbalance error occurrence information of the end of life from the washing / drying machine 3 via the home gateway 2, it transmits the received unbalance error occurrence information of the end of life to the tablet terminal 6 or the mobile phone 9. . When the tablet terminal 6 or the mobile phone 9 receives the end-of-life imbalance error occurrence information from the server 8, the tablet terminal 6 or the mobile phone 9 displays, for example, a message "Please check the device" as the received end-of-life imbalance error occurrence information. . Thus, the user confirms the unbalance error occurrence information at the end of the life displayed on the tablet terminal 6 or the mobile phone 9 to confirm the coping method against the occurrence of the unbalance error at the end of the life Can.

  As described above, the washing and drying machine 3 transmits the initial imbalance error occurrence information or the end of life unbalance error occurrence information to the server 8 according to the total number of operations at the time when the unbalance error occurs. Then, the tablet terminal 6 and the mobile phone 9 display different messages depending on whether the initial imbalance error occurrence information is received from the server 8 or the end of life unbalance error occurrence information. Thereby, it is possible to provide an appropriate countermeasure according to the total number of operations.

(3) A process of transmitting to the server 8 related error information related to the time when the occurrence of an error is detected (see FIG. 8).
For example, when the occurrence of a water supply error is detected during the operation of washing and drying (step S31: YES), the control device 20 notifies the main body 10 of water supply error information indicating the content of the detected water supply error (step S32). Next, the control device 20 determines whether the occurrence time is in the morning time zone (step S33). The morning time zone is, for example, a time zone that can be arbitrarily set by the manufacturer. If the control device 20 determines that the occurrence time is in the morning time zone (step S33: YES), for example, since there is a high possibility of water pipe freezing in cold regions or winter, water supply error occurrence information in the morning time zone Are transmitted from the communication unit 13 to the server 8 via the home gateway 2 (step S34). When the server 8 receives water supply error occurrence information in the morning time zone from the washing / drying machine 3 via the home gateway 2, the received water supply error occurrence information in the morning time zone is transmitted to the tablet terminal 6 or the mobile phone Send to 9 in the form of email. When the tablet terminal 6 or the mobile phone 9 receives water supply error occurrence information in the morning time zone from the server 8, for example, “the water pipe is not frozen as the received water supply error occurrence information in the morning time zone Do you see the message “Does the faucet open?” Thereby, the user confirms the water supply error occurrence information in the morning time zone displayed on the tablet terminal 6 and the mobile phone 9 to confirm the coping method for the water supply error occurring in the morning time zone. be able to.

  On the other hand, when control device 20 determines that the occurrence time is not in the morning time zone (step S33: NO), the possibility of water pipe freezing is lower than that in the morning time zone. The water supply error occurrence information is transmitted from the communication unit 13 to the server 8 via the home gateway 2 (step S35). When the server 8 receives water supply error occurrence information in a time zone other than morning from the washing / drying machine 3 via the home gateway 2, the received water supply error occurrence information in the time zone other than the morning can be It is sent to the mobile phone 9 in the form of e-mail. When the tablet terminal 6 or the mobile phone 9 receives water supply error occurrence information from the server 8 in a time zone other than morning, for example, the “water faucet is open as water supply error occurrence information in the time zone other than the received morning Do you see the message "Is the water pipe frozen?" As a result, the user confirms the water supply error occurrence information in the time zone other than the morning displayed on the tablet terminal 6 and the mobile phone 9 to cope with the occurrence of the water supply error in the time zone other than the morning. It can be confirmed.

  As described above, the washing and drying machine 3 transmits the water supply error occurrence information in the morning time zone or the water supply error occurrence information in the time zone other than the morning to the server 8 according to the time zone in which the water supply error occurs. Then, if the tablet terminal 6 or the mobile phone 9 receives a water supply error occurrence information in the morning time zone from the server 8 and a water supply error occurrence information in a time zone other than the morning, the messages are different. Let me display it. This makes it possible to provide an appropriate countermeasure according to the time zone in which the water supply error occurred. That is, when the time zone in which the occurrence of the water supply error is detected is the morning time zone, it is first prompted to confirm whether the water pipe is frozen, while the time zone in which the occurrence of the water supply error is detected is time other than the morning The band can provide appropriate measures by prompting confirmation of whether the water faucet is open first.

(4) A process of transmitting to the server 8 related error information related to the driving process when the occurrence of an error is detected (see FIG. 9).
For example, when the occurrence of a drainage error is detected during the operation of washing and drying (step S41: YES), the control device 20 notifies the main body 10 of drainage error information indicating the content of the detected drainage error (step S42). Next, the control device 20 determines whether the operating stroke at the time of occurrence is a drying stroke (step S43). If it is determined that the operation process at the time of occurrence is the drying process (step S43: YES), the control apparatus 20 causes the communication unit 13 to transmit the drainage error occurrence information in the drying process to the server 8 via the home gateway 2. (Step S44). When the server 8 receives drainage error occurrence information in the drying stroke from the washing / drying machine 3 via the home gateway 2, the received drainage drainage error occurrence information in the drying stroke is emailed to the tablet terminal 6 or the mobile phone 9 Send in the form of. When receiving the drainage error occurrence information in the drying process from the server 8, the tablet terminal 6 or the mobile phone 9 displays the coping method as the drainage error occurrence information in the received drying process. Thereby, the user can confirm the measures against the occurrence of the drainage error in the drying stroke by confirming the drainage error occurrence information in the drying stroke displayed on the tablet terminal 6 and the mobile phone 9.

  On the other hand, when the control device 20 determines that the operation process at the time of occurrence is not the drying process (step S43: NO), drainage error occurrence information other than the drying process is sent to the server 8 from the communication unit 13 via the home gateway 2. Send it (step S45). When the server 8 receives drainage error occurrence information other than the drying stroke from the washing / drying machine 3 via the home gateway 2, the received drainage drainage error occurrence information outside the drying stroke is received by the tablet terminal 6 or the mobile phone 9. Send in e-mail format. When receiving the drainage error occurrence information other than the drying stroke from the server 8, the tablet terminal 6 and the mobile phone 9 display the coping method as the drainage error occurrence information other than the received drying stroke. In this way, the user confirms the drainage error occurrence information other than the drying process displayed on the tablet terminal 6 or the mobile phone 9 to confirm the coping method for the drainage error occurring outside the drying process. it can.

  As described above, the washing and drying machine 3 transmits the drainage error occurrence information in the drying stroke or the drainage error occurrence information in other than the drying stroke to the server 8 according to the operation stroke in which the drainage error occurs. Then, the tablet terminal 6 and the mobile phone 9 display different messages depending on whether the drainage error occurrence information in the drying process is received from the server 8 or the drainage error occurrence information in other than the drying process. . Thus, it is possible to provide an appropriate countermeasure according to the operation process in which the drainage error has occurred. In other words, the treatment method differs depending on whether drainage error occurs in the drying process or in the washing process. In the former, it is necessary to start once from the dewatering operation after resumption, but in the latter, it is not necessary and appropriate. Can provide a solution.

(5) Processing of transmitting related error information related to a plurality of error combinations to the server 8 (see FIG. 10).
When detecting, for example, the occurrence of an imbalance error during the operation of washing and drying (step S51: YES), the control device 20 notifies the main body 10 of imbalance error information indicating the content of the detected imbalance error (step S51) S52). Next, the control device 20 determines whether the drying capacity over has been detected (step S53). If it is determined that the drying capacity over is detected (step S53: YES), the control device 20 causes the communication unit 13 to transmit imbalance error occurrence information not caused by the small amount of washing to the server 8 via the home gateway 2 (step S54). When the server 8 receives unbalance error occurrence information that is not caused by a small amount of washing from the washing / drying machine 3 via the home gateway 2, the received unbalance error occurrence information that is not caused by the small amount of washing is Send to 9 in the form of email. When the tablet terminal 6 or the mobile phone 9 receives unbalance error occurrence information that is not caused by the small amount of washing from the server 8, the coping method is displayed as unbalance error occurrence information that is not caused by the received small amount of laundry. Thereby, the user can confirm the coping method with respect to the occurrence of the imbalance error by confirming the imbalance error occurrence information which is not caused by the small amount of washing displayed on the tablet terminal 6 or the mobile phone 9.

  On the other hand, when the control device 20 determines that the drying capacity over is not detected (step S53: NO), the imbalance error occurrence information caused by the small amount of washing is transmitted from the communication unit 13 to the server 8 via the home gateway 2. (Step S55). When the server 8 receives unbalanced error occurrence information caused by a small amount of washing from the washing / drying machine 3 via the home gateway 2, the tablet terminal 6 or the unbalanced error occurring information caused by the received small amount of laundry. It is sent to the mobile phone 9 in the form of e-mail. When the tablet terminal 6 or the mobile phone 9 receives the unbalance error occurrence information caused by the small amount of washing from the server 8, the tablet terminal 6 or the mobile phone 9 displays the coping method as the unbalance error occurrence information caused by the received small amount of laundry. As a result, the user confirms unbalance error occurrence information caused by a small amount of washing displayed on the tablet terminal 6 or the mobile phone 9 to confirm how to cope with the unbalance error occurring outside the drying process. can do.

  Thus, the washing / drying machine 3 transmits to the server 8 unbalance error occurrence information not caused by a small amount of washing or unbalance error occurrence information caused by a little amount of washing according to whether or not the drying capacity over is detected. Do. Then, if the tablet terminal 6 and the mobile phone 9 have different messages in the case where the imbalance error occurrence information that is not caused by the small amount of washing is received from the server 8 and the imbalance error occurrence information that is caused by the small amount of washing. By displaying the information, it is possible to provide an appropriate countermeasure depending on whether or not the drying capacity over is detected. That is, when an imbalance error and a drying capacity over are detected, there is a high possibility of washing a waterproof sheet, mat, clothes that is difficult to pass water, not a small amount of laundry. The display can provide an appropriate countermeasure.

  As described above, in the configuration in which the related error information related to the error information not displayed on the main body 10 of the washing and drying machine 3 is displayed on the tablet terminal 6 or the mobile phone 9, the liquid crystal display of the tablet terminal 6 or the mobile phone 9 is Since the display area is generally larger than the display area of the information display unit 19 of the main body 10, a larger amount of information can be provided.

  According to the information notification system 1 of the home appliance of the present embodiment, when the occurrence of an error is detected in the main body 10 in the washing and drying machine 3, an aspect in which error information indicating the content of the detected error is displayed in the main body 10 Either the notification mode for displaying the error information on the main body 10 and transmitting it to the server 8 or the mode for transmitting the related error information related to the error information to the server 8 is performed. Then, when the related error information is received from the washing and drying machine 3 in the server 8, the received related error information is transmitted to the tablet terminal 6 and the mobile phone 9. As a result, the user can confirm related error information related to error information not displayed on the main body 10 with the tablet terminal 6 or the mobile phone 9, and the usability can be enhanced.

  In the above configuration, the case where the notification target event is various errors such as water supply error, drainage error, imbalance error, etc. has been described. However, even if the notification target event is not an error, for example, notification It may be For example, in the washer / dryer 3, there is a function of automatically adding a rinse process to eliminate foam when the amount of detergent input is excessive. Here, even if the rinse stroke is added automatically, there is no effect on the operation completion result, so that notification of the fact that the rinse stroke is automatically added is not given by the main body 10 will notify the user of the notification content if temporarily notified. It is possible not to give the bother of asking for confirmation. However, in this case, if the rinse stroke is automatically added, the amount of water supplied will increase by that amount, but by not notifying the body 10 that the rinse stroke is automatically added, it does not notify that the amount of water supplied is increased. become. However, this can not be said to be preferable because the user can not recognize that the water supply and the electric power are additionally consumed. In the information notification system 1 of the home appliance of the present embodiment, when the rinse process is automatically added, the main body 10 does not notify that the rinse process is automatically added as notification information while transmitting to the server 8 and performing the rinse process. The server 8 may transmit that the automatic addition has been made to the tablet terminal 6 or the mobile phone 9. As a result, the user can confirm that the rinse process has been automatically added and that the amount of detergent input is excessive, and can be conscious of injecting an appropriate amount of detergent from the next time. As described above, in addition to displaying related error information related to error information not displayed on the main body 10 on the tablet terminal 6 or the mobile telephone 9, the tablet terminal 6 or mobile telephone regarding notification etc. regarding the usage form not displayed on the main body 10 It may be displayed on 9. That is, the information not notified by the main body 10 but transmitted to the server 8 may be any information as long as it is information useful to the user.

  In addition, the form in which the server 8 transmits the notification information such as the related error information and the notification described above to the tablet terminal 6 or the mobile phone 9 may be any form. Specifically, when the notification information is received from the washing / drying machine 3 in the server 8, the received notification information may be promptly transmitted to the tablet terminal 6 or the mobile phone 9, or the received notification information may be temporarily transmitted. It may be stored, and the stored notification information may be transmitted to the tablet terminal 6 or the mobile phone 9 on condition that an inquiry (access) from the user has occurred. That is, in the configuration in which the server 8 promptly transmits the notification information received from the washing and drying machine 3 to the tablet terminal 6 and the mobile phone 9, the notification information can be notified promptly to the user, but every time the notification information is received. The user is bothered to confirm the content of the notification. On the other hand, in the configuration in which the server 8 keeps storing the notification information and stands by for transmission to the tablet terminal 6 and the mobile phone 9, the notification information transmitted from the washing and drying machine 3 to the server 8 is not notified to the user and wasted. There is a concern that However, when the user recognizes an unusual operation of the washing / drying machine 3 (for example, the occurrence frequency of drainage errors or the number of continuous occurrences is extremely long, the rinse process time is longer than the set time, etc.) Since it is assumed that the server 8 inquires the cause of the operation different from normal, even if the notification information is transmitted on the condition that the inquiry from the user is generated, it is transmitted from the washing / drying machine 3 to the server 8 It is possible to avoid waste of the broadcast information as much as possible.

  Further, when the server 8 receives the notification information from the washing / drying machine 3, it transmits that the notification information has been received from the washing / drying machine 3 to the tablet terminal 6 or the mobile phone 9 (only reception notification is made) The notification information may be transmitted to the tablet terminal 6 or the mobile telephone 9 on the condition that the inquiry of the above is received from the tablet terminal 6 or the mobile telephone 9. In this way, even if the user can not recognize an operation different from the normal operation of the washing and drying machine 3, it can be recognized that some notification information has been transmitted from the washing and drying machine 3 to the server 8. Then, by inquiring of the server 8, the notification information can be received from the server 8 to the tablet terminal 6 or the mobile phone 9. Furthermore, in the configuration in which the server 8 keeps storing the notification information as described above, the period during which the notification information is kept stored may be limited.

  Further, the washing and drying machine 3 transmits an error code in which error information and related error information are coded to the server 8, and the server 8 stores the error code received from the washing and drying machine 3. Thereby, compared with the case where washing and drying machine 3 transmits error information and related error information to server 8 without coding, it is possible to reduce the amount of data to be sent from washing and drying machine 3 to server 8. Further, by updating the contents of the error information and the related error information corresponding to the error code stored in the server 8, the contents of the error information and the related error information transmitted to the tablet terminal 6 and the mobile phone 9 can be easily made. It can be updated.

  In the embodiment described above, the present invention is applied to a drum-type washing and drying machine 3 as a home appliance, but a so-called vertical type washing and drying machine, a washing machine having no drying function, and a drying machine having only a drying function You may apply to Alternatively, the present invention may be applied to the microwave oven 4 as a home electric appliance, and related error information on cooking not displayed on the main body may be transmitted to the server 8, or applied to the vacuum cleaner 5 as a home electric appliance and not displayed on the main body Related error information related to driving may be transmitted to the server 8.

  The information notification system of the home appliance described above is a first notification mode in which when the occurrence of an event to be notified is detected in the main body in the home appliance, the main body notifies informing information of the content of the detected event in the main body. Either the second notification mode in which the notification information is notified by the main body and transmitted to the server, or the third notification mode in which the notification information is transmitted to the server is performed. Thereby, the user can check the notification information not notified by the main body on the operation terminal by the notification information being received from the server to the operation terminal after the third notification mode is performed, which is convenient for use Can be enhanced.

  The above-described embodiment is presented as an example, and is not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the scope of the invention. The present embodiment and the modifications thereof are included in the scope and spirit of the invention, and are included in the invention described in the claims and the equivalent scope thereof.

  In the drawings, 1 is an information notification system for home appliances, 3 is a washing / drying machine (home appliances), 4 is a microwave oven (home appliances), 5 is a vacuum cleaner (home appliances), 6 is a tablet terminal (operation terminal), 8 Denotes a server, 9 denotes a portable telephone (operation terminal), and 10 denotes a main body.

Claims (3)

A household electrical appliance that is configured to be communicable with a server and that can detect notification information related to the content of the detected event when the occurrence of an event to be notified is detected, and can be notified to the server by the main body,
A server that receives and stores notification information from the home appliance;
An operation terminal configured to be communicable with the server, capable of receiving and notifying broadcast information stored in the server from the server, and operable while being carried by a user ;
When the home appliance detects the occurrence of an event to be notified, the content of the detected event is taken as first notification information, and the content related to the occurrence frequency of the event to be notified is taken as second notification information. The first notification mode in which the first notification information is notified by the main body, the second notification indication in which the first notification information is notified by the main body and transmitted to the server, and the occurrence frequency is a predetermined ratio or more do one of the third notification manner of transmitting a second notification information as a condition to the server that is,
The server transmits, to the operation terminal, first notification information received from the home appliance in response to the home appliance performing the second notification mode, and the home appliance receives the third notification mode. An information notification system for a home electric device, comprising transmitting second notification information received from the home electric device to the operation terminal according to what is performed . A household electrical appliance that is configured to be communicable with a server and that can detect notification information related to the content of the detected event when the occurrence of an event to be notified is detected, and can be notified to the server by the main body,
A server that receives and stores notification information from the home appliance;
An operation terminal configured to be communicable with the server, capable of receiving and notifying broadcast information stored in the server from the server, and operable while being carried by a user ;
When the home appliance detects the occurrence of the event to be notified, the content of the detected event is taken as the first notification information, and the content related to the number of times of continuous occurrence of the event to be notified is the second notification information The first notification mode in which the first notification information is notified by the main body, the second notification indication in which the first notification information is notified by the main body, and the second notification information is transmitted to the server, and the number of continuous occurrences is predetermined a second broadcast information that is the number of times or more on condition do one of the third notification manner to be transmitted to the server,
The server transmits, to the operation terminal, first notification information received from the home appliance in response to the home appliance performing the second notification mode, and the home appliance receives the third notification mode. An information notification system for a home electric device, comprising transmitting second notification information received from the home electric device to the operation terminal according to what is performed . The home appliance transmits a notification code obtained by encoding the first notification information and the second notification information to the server.
The said server stores the alerting | reporting code | cord | chord received from the said household appliances, The information alerting | reporting system of the household appliances described in Claim 1 or 2 characterized by the above-mentioned.

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