JP6554370B2 - Stocker management device and stocker system - Google Patents

Description

  The present invention relates to a stocker management apparatus and a stocker system.

  Conventionally, a system including a locker (stocker) having a plurality of boxes (delivery boxes) capable of delivering a delivery delivered by a delivery person and a device for managing the locker is known (for example, see Patent Document 1). ). In this system, if the box for which the selection from the delivery person has been received is an empty box, after receiving various input operations such as identification information for the delivery person, the number of the accepted box is used as a reservation box along with the identification information for the delivery person sign up. Further, when the delivery person delivers a delivery item to the reservation box, an identification process is performed based on the identification information of the delivery person, and then an unlocking signal is sent to the reservation box to open the door. If the door does not open even when the opening operation reaches the predetermined number of times, it is determined that a door failure has occurred and an error message is displayed.

JP-A-11-151154

  In the system described above, an error message is displayed when a door failure occurs in the reservation box, but no subsequent response is described. When a door failure occurs, the delivery person cannot re-deliver to the reservation box, so the delivery person needs to select the box again. At that time, the delivery person needs to perform various input operations again and the like, and not only troublesome operations are required, but also delivery takes time.

  The main object of the present invention is to respond more appropriately when a door failure occurs in a delivery box to which goods are delivered.

  The present invention adopts the following means in order to achieve the main object described above.

The stocker management device of the present invention is
A stocker management device for managing a stocker having a plurality of delivery storages having lockable doors, comprising:
An inbound delivery determining unit that determines an inbound delivery store for an article, with an empty delivery store that is not determined as a delivery destination among the plurality of delivery stores,
A failure detection unit for detecting a door failure of the delivery box;
When the door failure of the delivery warehouse determined as the delivery destination of the article is detected, the delivery of the delivery destination of the article is selected with an empty delivery warehouse different from the delivery warehouse in which the door failure is detected. An inbound delivery change section to change the warehouse;
The gist is to have

  The stocker management device according to the present invention, when a door failure of a delivery warehouse determined as a delivery destination of an article is detected, selects an empty delivery warehouse that is different from the delivery warehouse and selects a delivery warehouse of the delivery destination of the article. change. For this reason, when a door failure occurs in the delivery warehouse determined as the delivery destination, it is possible to promptly change the delivery destination of the article and appropriately deal with it.

  The stocker management apparatus of the present invention further comprises an unlocking control unit for performing unlocking control for unlocking the door of the delivery box determined as the delivery destination of the article when the article is delivered by the supplier. The failure detecting unit detects a door failure in which the door of the delivery box is not normally opened even if the unlocking control is performed, and the unlocking control unit is configured to deliver the delivery destination by the delivery store changing unit. When the warehouse is changed, the unlocking control may be performed to unlock the door of the delivery box after the change. In this way, when the door failure occurs, the goods can be smoothly delivered to the changed delivery storage without the seller performing processing on the change of the delivery storage.

  In the stocker management apparatus of the present invention, the delivery storage changing unit selects an empty delivery store that is different from the delivery store where the door failure is detected and is not determined as a delivery destination. The delivery destination of the goods may be changed. In this case, the delivery destination can be easily changed because the delivery destination can be changed only for the item whose delivery destination is the delivery destination where the door failure is detected.

  Further, in the stocker management apparatus of the present invention, after the article is delivered by the supplier, the information notification for notifying the customer of the article of information necessary for unlocking the door of the delivery box to which the article has been delivered. It is good also as what is provided with a part. In this case, even when the delivery storage is changed due to a door failure, the customer is notified of the information for unlocking the delivery storage after the change, and the information on the delivery storage before the change is not notified. For this reason, it is possible to smoothly receive the articles from the delivery warehouse without causing the customer to recognize the change of the delivery warehouse.

  Moreover, the stocker management apparatus of this invention WHEREIN: The said delivery warehouse change part is good also as what changes preferentially to the empty delivery warehouse of the position near the delivery warehouse where the said door failure was detected. By doing so, it is possible to suppress the occurrence of a case where the efficiency of the delivery operation of the article is reduced by the delivery of the article to the delivery store located far away from the original delivery destination delivery store.

  Moreover, in the stocker management apparatus of the present invention of this aspect, when there is an empty delivery store adjacent to the delivery store where the door failure is detected, the delivery store changing unit changes to one of the empty delivery stores. It is good. In this way, for example, if the delivery store determination unit determines the delivery location at a location that takes into account the customer's wishes, the goods will be delivered to the delivery location at a location far from the customer's wishes. Can be suppressed.

  Further, in the stocker management device of the present invention, the delivery storage determination unit determines a delivery destination as a delivery destination of an article by excluding the delivery storage in a failure state in which the door failure is detected from the selection target. Also good. If it carries out like this, it can prevent that the change of a delivery warehouse is repeated by determining the delivery warehouse in a failure state to a delivery destination.

The stocker system of the present invention is
A stocker management device of the present invention according to any one of the aspects described above;
Said stocker,
Is provided.

  The stocker system of the present invention is provided with the stocker management device of the present invention of any aspect described above. Therefore, the same effect as the stocker management apparatus of the present invention described above, for example, when a door failure occurs in the delivery warehouse, an effect of promptly changing the delivery destination of the article and appropriately responding can be obtained.

1 is a schematic explanatory diagram of a configuration of a stocker system 1. FIG. Explanatory drawing of the management information 65 memorize | stored in the memory | storage part 63 of the parent apparatus 61. FIG. Explanatory drawing of the management information 85 memorize | stored in the memory | storage part 83 of the 1st child apparatus 71. FIG. The flowchart which shows an example of the process routine at the time of ordering. The flowchart which shows an example of the process routine at the time of delivery. The flowchart which shows an example of a delivery warehouse change process.

  Next, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a schematic explanatory view of the configuration of a stocker system 1 according to an embodiment of the present invention. FIG. 2 is an explanatory diagram of the management information 65 stored in the storage unit 63 of the parent device 61. As shown in FIG. FIG. 3 is an explanatory diagram of the management information 85 stored in the storage unit 83 of the first child device 71. As shown in FIG. The stocker system 1 includes a supplier side system 5, a portable terminal 21 of a receiver 20, a plurality of stockers 40, and a stocker management device 60 provided with a parent device 61 and a plurality of child devices 70. The store PC 12, the mobile terminal 21, the parent device 61, and the plurality of child devices 70 of the supplier side system 5 are connected to a network 2 such as the Internet.

  The supplier side system 5 is a system for selling goods (articles) 17 to the recipient 20, and for example, a shop 10 such as a supermarket, and a shop PC 12 which is a computer disposed in the shop 10 and managing the supplier side system 5. , And a web site 15 of a net supermarket operated by the store 10. The website 15 is accessible from, for example, the store PC 12 and the portable terminal 21 via the network 2.

  The portable terminal 21 is a device possessed by a recipient (customer) 20 who orders and receives the product 17, and is configured as a portable computer such as a smartphone. The portable terminal 21 includes a terminal control unit 22, a storage unit 23, a communication unit 24, and a display operation unit 25. The terminal control unit 22 is configured by a CPU, a RAM, and the like, and controls the entire apparatus. The storage unit 23 stores various application programs and various data. The communication unit 24 is connected to the network 2 wirelessly via a transmission / reception facility such as a base station (not shown), and performs bidirectional communication with other devices. The display operation unit 25 includes a touch panel and operation buttons, and displays various information to the recipient 20 and inputs various operations from the recipient 20.

  The plurality of stockers 40 are used to deliver the product 17 delivered from the supplier-side system 5 to the recipient 20. In the present embodiment, the stocker system 1 includes three stockers 40 (first to third stockers 41 to 43). Each of the plurality of stockers 40 includes a plurality of (30 in the present embodiment) delivery boxes 45 that can be locked, a display operation unit 54, and readers 55 and 56. Each of the delivery storages 45 has an internal space capable of storing an article such as the product 17, and the front door 46, a locking mechanism 47 for locking and unlocking the doors 46, and the articles in the delivery storage 45 An article sensor 48 for detecting the presence / absence of a door and an opening / closing sensor 49 for detecting opening / closing of the door 46. The door 46 is biased in the opening direction by a spring (not shown). When unlocked by the lock mechanism 47, the door 46 is automatically opened by the biasing force. The display operation unit 54 includes a touch panel or the like disposed on the front of the stocker 40, and displays various information on the delivery person 19 and the recipient 20 of the product 17 and various operations from the delivery person 19 and the recipient 20. Input. The reader 55 is a QR code reader that reads a QR code (registered trademark) used by the recipient 20 to unlock the delivery storage 45, and is disposed near the display operation unit 54 on the front of the stocker 40. The reader 56 is a hand-held bar code reader that reads the bar code 18 attached to the product 17 delivered from the store 10. The stocker 40 can be used by a large number of recipients 20 and can be arranged in various places such as an office, a convenience store, a factory, a station, a school, and an apartment.

  The stocker management device 60 is a device that manages a plurality of stockers 40, and is configured as a system including a parent device 61 and a plurality of child devices 70. The parent device 61 is configured as a server for the plurality of child devices 70, and includes a parent control unit 62, a storage unit 63, and a communication unit 64. The parent control unit 62 includes a CPU, a ROM, a RAM, and the like, and controls the entire apparatus. The storage unit 63 stores various data such as various application programs such as processing programs and management information 65 of the stocker 40. The communication unit 64 is connected to the network 2 to perform bi-directional communication with other devices.

  The plurality of child devices 70 are configured as clients for the parent device 61. In this embodiment, the stocker management device 60 includes three slave devices 70 (first to third slave devices 71 to 73). The first slave device 71 is a device that manages the first stocker 41, and is arranged in one box-like room similar to the delivery box 45 in the first stocker 41. The first child device 71 includes a child control unit 82, a storage unit 83, and a communication unit 84. The child control unit 82 includes a CPU, a ROM, a RAM, and the like, and controls the entire apparatus. The storage unit 83 stores various data such as various application programs such as processing programs and management information 85 of the first stocker 41. The communication unit 84 is connected to the network 2 to perform bi-directional communication with other devices. The first child device 71 outputs a display signal to the display operation unit 54 of the first stocker 41 to display information on the display operation unit 54 or inputs an operation signal from the display operation unit 54 of the first stocker 41 The QR code or the barcode 18 information read by the readers 55 and 56 of the first stocker 41 is input. Also, the first slave device 71 outputs a control signal to the lock mechanism 47 of the first stocker 41 to control locking and unlocking of the door 46, or from the article sensor 48 and the open / close sensor 49 of the first stocker 41. A detection signal is input to detect the presence / absence of articles in the delivery box 45 and the opening / closing of the door 46. The second child device 72 and the third child device 73 are devices for managing the second stocker 42 and the third stocker 43, respectively, and like the first child device 71, delivery among the second stocker 42 and the third stocker 43 It is arranged in a box-like room similar to the warehouse 45. Although illustration is omitted, the second child device 72 and the third child device 73 are similar to the first child device 71, the child control unit 82, the storage unit 83 that stores the management information 85 and the like, the communication unit 84, Is equipped.

  The management information 65 stored in the storage unit 63 of the parent device 61 and the management information 85 stored in the storage unit 83 of the child device 70 are the following information. As shown in FIG. 2, the management information 65 stored in the storage unit 63 includes a delivery storage correspondence table 67 and a delivery storage status table 68. The delivery storage correspondence table 67 is a table in which a member ID, a slip ID, stocker identification information, a delivery storage number, and an unlock code are associated with each other. The member ID is information which is issued in advance from the supplier side system 5 and can identify the recipient 20. The slip ID is information that can identify the order of the product 17 to the supplier side system 5. The delivery warehouse number is information that can identify which delivery warehouse 45 in the stocker 40. In this embodiment, each stocker 40 is provided with 30 delivery warehouses 45, and the 30 delivery warehouses 45 are 1 to 30 delivery warehouses from the upper left to the lower right in the front view of the stocker 40. The number is assumed to be set. The unlocking code is information for unlocking the delivery storage 45 when the recipient 20 receives the goods 17 (the unlocking code at the time of receipt), and is set by the child control unit 82 in the delivery time processing routine described later, This is information acquired by the parent device 61 from the child device 70. The delivery warehouse state table 68 represents stocker identification information, delivery warehouse numbers (No. 1 to 30), presence / absence of articles in the delivery warehouse 45, and presence / absence of failure of the door 46 of the delivery warehouse 45. It is the table which matched failure existence. The presence / absence of articles in the delivery box 45 is information based on detection of the presence / absence of articles by the article sensor 48, and is information acquired by the parent device 61 from the child device 70. Further, the presence or absence of a failure of the door 46 of the delivery storage 45 is information based on the door failure determined by the child control unit 82 in the delivery processing routine described later, and is information acquired by the parent device 61 from the child device 70. Although not shown, the management information 65 includes a member information table in which member IDs of a plurality of recipients 20 are associated with mail addresses of a plurality of recipients 20.

  The management information 85 stored in the storage unit 83 of the first child device 71 does not include information of the stocker 40 other than the first stocker 41 managed by itself, but the delivery storage correspondence table 67 of the parent device 61 and the delivery storage A table similar to the state table 68 is included. Specifically, as shown in FIG. 3, the management information 85 corresponds to a delivery storage correspondence in which the delivery storage number capable of specifying the delivery storage 45 of the first stocker 41, the member ID, the slip ID and the unlocking code are associated. A table 87 and a delivery storage state table 88 in which the delivery storage number, the presence / absence of articles in the delivery storage 45 and the presence / absence of a failure of the door 46 are associated with each other for each delivery storage 45 of the first stocker 41 are included. The management information 85 stored in the storage unit 83 of the second child device 72 and the third child device 73 also corresponds to the delivery correspondence table 87 and delivery state table for the second stocker 42 and the third stocker 43 that the second child device 72 and the third child device 73 manage. Contains 88. When a change occurs in the information in the delivery storage correspondence table 67 of the management information 65, the parent device 61 transmits the changed information to the child device 70 that manages the corresponding stocker 40. Similarly, when a change occurs in the information in the delivery storage correspondence table 87 and the delivery storage status table 88 of the management information 85, the child device 70 transmits the changed information to the parent device 61. For this reason, the management information 65 of the parent device 61 and the management information 85 of the plurality of child devices 70 are synchronized.

  Next, the operation of the stocker system 1 configured as described above will be described. First, the receiver 20 operates the mobile terminal 21 to access the website 15, and inputs the desired product 17, its own member ID, and the position of the stocker 40 and the delivery storage 45 desired for receiving, etc. Order 17 In addition, the receiver 20 can designate the position (height) of the desired delivery storage 45 according to its own height, for example, as the desired position of the delivery storage 45. You can specify the position. Of course, the recipient 20 may not input the desired position if the position of the delivery box 45 is not desired. When the product 17 is ordered, the store PC 12 acquires the input information, and manages the order information by attaching a slip ID for managing the order. Further, the shop PC 12 transmits a delivery stock determination request including the member ID, the slip ID, and information of the desired position of the stocker 40 and the delivery stock 45 desired to be received among the ordering information to the parent device 61. The parent device 61 performs an ordering process to assign the delivery destination 45 of the delivery destination of the product 17 (determine the delivery destination 45 to be used) based on the delivery destination determination request of the store PC 12. FIG. 4 is a flowchart illustrating an example of an ordering process routine executed by the parent control unit 62 of the parent device 61. This routine is stored in the storage unit 63, and is started when the power of the parent device 61 is turned on.

  When this routine is started, the parent control unit 62 first waits until receiving (inputting) the above-mentioned delivery warehouse determination request from the store PC 12 (S100). When the delivery stock determination request is received, the parent control unit 62 determines whether or not the goods 17 can be received in the stocker 40 desired to be received included in the received delivery stock determination request (S105). The parent control unit 62 is a delivery store 45 in which the delivery store number is not stored in the delivery store correspondence table 67 among a plurality of delivery stores 45 included in the stocker 40 desired to receive, and whether or not the delivery store status table 68 has a failure. It is determined whether or not the product 17 can be received by determining whether or not there is a delivery box 45 that is not supposed to have a door failure. Of course, the parent control unit 62 may confirm that there is no article based on the article presence / absence information in the delivery state table 68. For this reason, the parent control unit 62 has an empty delivery store 45 to which the product 17 has not been delivered to the stocker 40 desired to be received, and has not been determined as a delivery destination of the product 17 and has no door failure. In some cases, it is determined that the product 17 can be received. If the commodity 17 cannot be received in the stocker 40 that is desired to receive, the parent control unit 62 transmits information indicating that the stocker 40 that is desired to receive cannot be received to the store PC 12 (S110), and returns to S100 to execute the processing. To do. When the store PC 12 receives information from the parent device 61 that the stocker 40 that is desired to receive cannot receive the information, the store PC 12 transmits that information to the portable terminal 21 of the recipient 20, for example. The recipient 20 cancels the order and changes the stocker 40 desired to be received. When the stocker 40 desired to receive is changed, the store PC 12 transmits a delivery case determination request including information on the stocker 40 desired to be received after the change to the parent device 61.

  When it is possible to receive the product 17 in the stocker 40 desired to be received in S105, the parent control unit 62 determines the stocker 40 that is desired to be received included in the delivery warehouse determination request received in S100 as the delivery destination stocker 40 (S115). ). Subsequently, the parent control unit 62 determines whether or not there is a delivery storage box 45 in failure (during door failure) in the determined stocker 40 based on the information on the presence / absence of failure of the delivery storage state table 68 stored in the storage unit 63. It is determined (S120). If the parent control unit 62 determines that there is no delivery container 45 in failure, it sets all empty delivery containers 45 not determined as the delivery destinations of the product 17 as selection targets (S125). On the other hand, when the parent control unit 62 determines that there is a delivery warehouse 45 in failure, the empty delivery warehouse 45 excluding the delivery warehouse 45 in failure among the empty delivery warehouses 45 that are not determined as the delivery destination of the product 17. It sets as a selection object (S130). In this way, when the delivery storage 45 to be selected is set, the parent control unit 62 determines any delivery storage 45 among the delivery storages 45 to be selected as the delivery destination of the product 17 (S135). The determination of the delivery destination from the delivery storage 45 to be selected is performed based on a predetermined determination order. The predetermined order of determination is, for example, the order from the upper storage 45 to the lower storage 45 starting from the upper left storage 45, and when the selection of the vertical storage 45 is completed, The order is determined to start selection from the upper stage delivery box 45 by moving to the line of. However, when the information on the desired position of the delivery storage 45 is included in the delivery storage determination request, the parent control unit 62 determines the delivery storage 45 reflecting the desire as much as possible regardless of the predetermined determination order. For example, as described above, when the upper position is designated as the desired position, it is preferentially determined from the delivery box 45 on the upper stage side. Subsequently, the parent control unit 62 associates the determined delivery number of the delivery 45 with the member ID, slip ID, and stocker 40 (delivery destination stocker 40) desired to be received included in the delivery decision request. The added information is stored in the delivery receipt correspondence table 67 to update the delivery receipt correspondence table 67 (S140), and return to S100 to execute the processing.

  On the other hand, the store clerk of the store 10 arranges the product 17 and instructs the delivery person 19 to deliver the product 17 based on the ordering information stored in the store PC 12. Note that a barcode 18 indicating a slip ID is attached to the product 17. The delivery person 19 delivers the product 17 to the stocker 40 instructed to deliver it, and delivers it to the delivery box 45. At this time, the child device 70 that manages the delivery destination stocker 40 performs a delivery time process that unlocks the door 46 of the delivery destination 45 of the delivery destination of the product 17 based on the operation of the delivery person 19. FIG. 5 is a flowchart illustrating an example of a delivery time processing routine executed by the child control unit 82 of the child device 70. This routine is stored in the storage unit 83, and is started when the power of the slave device 70 is turned on.

  When this routine is started, the child control unit 82 first determines whether or not the barcode 18 attached to the product 17 has been input via the reader 56 (S200). When the bar code 18 is input by the operation of the delivery person 19, the child control unit 82 causes the delivery box 45 of the delivery box number corresponding to the slip ID represented by the bar code 18, that is, the door 46 of the delivery box 45 of the delivery destination of the product 17. An unlocking control is performed to transmit an unlocking signal for unlocking the lock to the lock mechanism 47 (S205). Next, the child controller 82 determines whether or not the door 46 has been opened based on the detection signal from the open / close sensor 49 input within a predetermined time after transmitting the unlock signal (S210). As described above, when the door 46 is unlocked by the lock mechanism 47, the door 46 is opened by the biasing force, so that the opening can be detected by the detection signal from the opening / closing sensor 49. The child control unit 82 is an open / close sensor when the door 46 can not be unlocked because the lock mechanism 47 does not operate normally, or when the door 46 does not open due to a problem such as hooking of the door 46 even if the lock mechanism 47 operates normally. If 49 detection failures occur, it is determined in S210 that the door 46 is not opened.

  If the child control unit 82 determines that the door 46 is opened in S210, the child control unit 82 waits to detect the completion of the delivery of the product 17 to the delivery destination storage 45 (S215). The process of S215 is performed, for example, by detecting that the delivery is completed when the detection signal of the presence of the article in the delivery storage 45 is received from the article sensor 48 and the detection signal of the closing of the door 46 is received from the open / close sensor 49. Is called. When detecting the completion of delivery, the child control unit 82 transmits a locking signal to the lock mechanism 47 so that the door 46 of the delivery box 45 that has been delivered is locked (S220). Subsequently, the child control unit 82 updates the delivery state table 88 by changing the presence / absence of the article in the delivery box 45 to which the product 17 has been delivered from the absence of articles to the presence of articles (S225). An unlocking code necessary for unlocking is set (S230). Then, the child control unit 82 updates the delivery storage correspondence table 87 by storing the set unlocking code in association with information such as the corresponding delivery storage number in the delivery storage correspondence table 87 (S235). It returns to S200 and performs processing. Here, as described above, since the management information 65 of the parent device 61 and the management information 85 of the plurality of child devices 70 are synchronized, the storage unit 83 of the first child device 71 performs the delivery process. When the unlocking code is added to the delivery storage correspondence table 87, the same unlocking code is added to the information such as the delivery storage number corresponding to the delivery storage correspondence table 67 of the storage unit 63 of the parent device 61. Also, when the parent control unit 62 synchronizes that the presence or absence of an item corresponding to any of the delivery store numbers in the delivery storage state table 68 has changed from no item to presence, the delivery control table 67 is used. A delivery completion mail including the unlock code is transmitted to the mail address of the member ID corresponding to the delivery box 45 of the delivery number. For this reason, the process in which the child control unit 82 sets the unlocking code in S230 and S235 and stores it in the delivery storage correspondence table 87 transmits the unlocking code to the portable terminal 21 of the receiver 20 via the parent device 61. It can be said that the process is included. As described above, in this embodiment, after the delivery of the product 17 is completed, the recipient 20 is notified of the unlock code of the delivery box 45 to which the product 17 has been delivered. For this reason, the recipient 20 is not notified of information (unlocking code, etc.) of the delivery box 45 where the product 17 has not been delivered due to a door failure or the like.

  On the other hand, if it is determined in S210 that the door 46 is not opened, the child control unit 82 increments the number of retries R by the value 1 (S240) and determines whether the number of retries R is equal to or greater than a predetermined number Rref (S240) S245). Here, the number of retries R indicates the number of unlocking operations (door opening operation) until the door failure of the delivery storage 45 of the delivery destination is determined, and for example, a value of 2 is determined as the predetermined number of times Rref. Of course, the predetermined number of times Rref may be a value of 1, or may be a value of 3 or more. If the child control unit 82 determines that the number of retries R is not equal to or greater than the predetermined number Rref, the child control unit 82 returns to S205 and transmits the unlock signal to the delivery container 45 at the delivery destination again. On the other hand, when the child control unit 82 determines that the number of retries R is equal to or greater than the predetermined number Rref, the delivery box 45 of the delivery destination determines that the door 46 is not normally opened and the door is in failure, and the delivery box 45 The delivery status table 88 is updated by changing the presence / absence of failure from no failure to failure (S250). When the child control unit 82 updates the delivery state table 88, the update is also reflected in the delivery state table 68 of the management information 65 of the parent device 61. The parent device 61 transmits information related to the delivery box 45 in which the door failure has occurred to the store PC 12 or notifies the administrator of the stocker system 1. After updating the delivery storage state table 88, the child control unit 82 performs delivery storage change processing to change the delivery storage 45 of the delivery destination to another delivery storage 45 (S255). FIG. 6 is a flowchart illustrating an example of an inbound delivery change process. This process is stored in the storage unit 83.

  In the delivery warehouse changing process, the child control unit 82 first determines whether or not the delivery destination can be changed for the adjacent delivery warehouse 45 located adjacent to the delivery warehouse 45 (the delivery warehouse 45 with the door failure). For-use information is acquired (S300). The adjacent delivery warehouse 45 has four delivery warehouses 45 adjacent to each other at the top, bottom, left, and right positions, and four delivery warehouses that are adjacent at diagonally (upper left, upper right, lower left, lower right). There are a maximum of eight delivery boxes 45 such as 45. Of course, when the delivery item 45 at the delivery destination is located at the corner of the stocker 40, the number of adjacent delivery items 45 is also reduced. In addition, for each adjacent delivery item 45, the child control unit 82, if information on the presence / absence of an article and the presence / absence of a failure in the delivery status table 88 and the information in the delivery correspondence table 87 are stored (the delivery destination is determined). Information as to whether or not it has been made).

  Next, the child control unit 82 determines whether there is an empty delivery store 45 whose destination can be changed in the upper, lower, left, and right adjacent delivery stores 45 based on the determination information of the adjacent delivery store 45 acquired in S300 (S305). ), Whether there is an empty delivery box 45 whose delivery destination can be changed in the diagonally adjacent delivery box 45 is determined (S310). The child control unit 82 determines whether or not there is an empty delivery store 45 whose delivery destination can be changed, and determines whether or not there is an empty delivery store 45 that is not determined as the delivery destination of the product 17 and is not a door failure. To do. When the child control unit 82 determines in S305 or S310 that there is an empty delivery box 45 whose delivery destination can be changed, the child control unit 82 changes the delivery destination to the changeable empty delivery place 45 (S315), and ends the delivery change process. To do. The processing of S315 is performed by changing the delivery destination to the empty delivery store 45 when there is one empty delivery store 45 determined to be changeable in S305 or S310, and the empty delivery determined to be changeable. When there are a plurality of warehouses 45, the delivery destination is changed to an empty delivery warehouse 45 based on a predetermined priority order among the empty delivery warehouses 45. In addition, as the predetermined priority order, for example, in the case of the upper, lower, left, and right adjacent delivery depots 45, it is determined in the order of left, right, upper, lower, etc. It is determined in the order of lower left, upper right, lower right.

  On the other hand, if it is determined in S305 and S310 that there is no vacant delivery box 45 which can change the delivery destination, the child control unit 82 acquires the determination information of the vacant delivery box 45 at another position other than the adjacent position (S320) ), It is determined whether or not there is an empty delivery box 45 whose delivery destination can be changed based on the determination information (S325). The process of S320 is performed by acquiring the determination information of the delivery box 45 at another position, similar to S300. Moreover, the process of S325 is performed by determining whether the delivery destination of the goods 17 is not determined and there is a vacant delivery box 45 which does not have a door failure, as in S305 and S310. When the child control unit 82 determines that there is an empty delivery store 45 that can change the delivery destination, the child control unit 82 assigns the delivery destination to the empty delivery store 45 located closest to the delivery destination delivery store 45 (the delivery store 45 with the door failure). Change (S330), end the delivery warehouse change process, and if it is determined that there is no empty delivery warehouse 45 that can change the delivery destination, the delivery warehouse change process is finished without changing the delivery warehouse 45 of the delivery destination. To do. The child control unit 82 acquires the delivery store determination request from the parent control unit 62, and among the empty delivery stores 45 whose delivery destinations can be changed, the delivery store 45 at a position that reflects the wishes of the recipient 20 as much as possible. It may be changed to In this way, the child control unit 82 determines whether there is an empty delivery store 45 that can change the delivery destination in the order of the adjacent delivery store 45 and the other delivery stores 45, and changes the delivery destination. For this reason, the child control unit 82 is preferentially changed to the empty delivery store 45 located near the delivery destination delivery store 45.

  When the child control unit 82 performs the delivery change process in S255 (FIG. 6) in this way, it determines whether or not the delivery destination 45 has been changed (S260), and changes the delivery destination 45. If it is not determined, the display operation unit 54 displays an error message indicating that the delivery storage 45 of the delivery destination has a door failure and can not deliver the product 17 (S265), and returns to S200 to execute processing. . In addition, the delivery person 19 who saw the error message inquires the store clerk of the store 10, the manager of the stocker system 1, etc., and requests processing such as change of the stocker 40 of the delivery destination and redetermination of the delivery storage 45. . On the other hand, when the child control unit 82 determines that the delivery destination storage 45 of the delivery destination has been changed in S260, the process returns to S205, and performs unlocking control to transmit the unlocking signal to the delivery destination delivery destination 45 after the change. . As described above, in this embodiment, when a door failure occurs in the delivery destination storage 45, the unlocking signal is transmitted to another delivery store 45 changed by the delivery change process, and the door 46 is opened. is there. For this reason, even if the delivery person 19 does not perform the process for the door failure, the product 17 can be delivered to the delivery box 45 of the delivery destination after the change.

  Here, the recipient 20 that has received the delivery completion email (unlocking code) notified in the process of S235 at the portable terminal 21 heads for receipt of the product 17 to the stocker 40 (delivery warehouse 45) that has been delivered, A QR code is displayed on the display operation unit 25 of the portable terminal 21 and read by the reader 55. The child control unit 82 extracts the delivery storage number corresponding to the unlocking code represented by the input QR code from the delivery storage correspondence table 87 of the management information 85, and unlocks the delivery storage 45 specified by the delivery storage number. . Further, when the child control unit 82 detects the receipt of the product 17 and the closing of the door 46 based on detection signals from the article sensor 48 and the opening / closing sensor 49, the child control unit 82 locks the delivery storage 45 and the delivery status table of the management information 85. The information on the presence / absence of 88 articles is updated, or the delivery storage correspondence table 87 is updated (for example, the information on the delivery storage 45 that has been received is deleted). These updates are also reflected in the management information 65 of the parent device 61.

  Further, when the manager of the stocker system 1 or the store clerk of the store 10 receives the information on the occurrence of the door failure, the manager goes to repair the door storage 45 and repairs the door 46 (the lock mechanism 47, the open / close sensor 49). Do. When the door failure is corrected by the repair, the manager of the stocker system 1 or the store clerk of the store 10 transmits information to the effect that the door failure has been eliminated to the parent control unit 62 via the shop PC 12 or other communication devices. Receiving this information, the parent control unit 62 changes the presence / absence of failure of the corresponding delivery storage 45 in the delivery information state table 68 of the management information 65 from failure to failure. Further, by synchronizing the information, the child control unit 82 also changes the presence / absence of the failure of the corresponding delivery storage 45 in the delivery storage status table 88 from failure to failure. When the door failure of the delivery box 45 that has been in a door failure state is resolved, the delivery box 45 is included in the selection destination of the delivery destination in S120 and S125 of the ordering processing routine of FIG. It becomes possible to decide on the delivery destination.

  Here, the correspondence between the components of the present embodiment and the components of the present invention will be clarified. The delivery box 45 of this embodiment corresponds to a delivery box, the stocker 40 (41 to 43) corresponds to a stocker, the stocker management device 60 corresponds to a stocker management device, and S120 to S135 of the ordering processing routine of FIG. The parent control unit 62 that executes the function corresponds to the delivery stock determination unit, and the open / close sensor 49 and the child control unit 82 that executes S210 and S240 to S250 of the delivery processing routine correspond to the failure detection unit. The child control unit 82 that executes S255 (delivery change processing in FIG. 6) corresponds to the delivery change unit. Further, the child control unit 82 executing S205 of the delivery process routine of FIG. 5 corresponds to the unlocking control unit, and the unlocking code is executed along with the execution of the child control unit 82 executing S235 of the delivery process routine and S235. And the parent control unit 62 that transmits the information to the mobile terminal 21 of the receiver 20 corresponds to the information notification unit.

  In the stocker system 1 of the present embodiment described in detail above, when a door failure of the delivery warehouse 45 determined as the delivery destination of the product 17 is detected, the delivery destination is assigned to an empty delivery warehouse 45 different from the delivery warehouse 45. The door 46 of the delivery box 45 after the change is unlocked. For this reason, even if a door failure occurs in the delivery box 45 determined as the delivery destination, the product 17 is smoothly delivered to the changed delivery box 45 without causing the delivery person 19 to perform processing related to the change of the delivery box 45. Since it can be made to do, it can respond appropriately to the door failure of delivery box 45.

  Further, the delivery destination is changed by selecting an empty delivery store 45 that is different from the delivery store 45 in which the door failure is detected and is not determined as the delivery destination of the product 17. For this reason, it is only necessary to change the delivery destination 45 for the product 17 for which the delivery store 45 in which the door failure is detected is delivered, and it is not necessary to change the delivery destination of the other product 17. The storage 45 can be easily changed. In addition, after delivery of the product 17 is completed, the recipient 20 is notified of the unlocking code of the door 46 of the delivery box 17 to which the product 17 has been delivered. However, it is possible to smoothly receive the merchandise 17 from the delivery box 45 without causing the recipient 20 to recognize the change of the delivery box 45.

  In addition, since the delivery container 19 is preferentially changed to an empty delivery warehouse 45 at a position close to the delivery warehouse 45 with a door failure, the delivery person 19 is far away from the delivery warehouse 45 of the original delivery destination (position based on a predetermined order of determination). By delivering the product 17 to 45, it is possible to suppress a decrease in the efficiency of the delivery operation of the product 17. Furthermore, since priority is given to the adjacent delivery store 45 adjacent to the delivery store 45 with the door failure, the reduction in work efficiency is further suppressed, and the product 17 is delivered to the delivery store 45 at a location far from the recipient 20 wish. Can be suppressed. Moreover, since the delivery destination 45 is determined by removing the delivery warehouse 45 in the door failure state from the selection target, it is possible to prevent the delivery warehouse 45 from being repeatedly changed.

  It is needless to say that the present invention is not limited to the above-mentioned embodiment at all, and can be implemented in various modes within the technical scope of the present invention.

  In the embodiment described above, as the delivery storage 45 that changes the delivery destination when a door failure occurs, the priority among the adjacent delivery storages 45 is the order of those that are adjacent vertically and horizontally or those that are diagonally adjacent. However, the invention is not limited to this, and the priority order of the adjacent delivery depots 45 may be determined in any way. For example, the one adjacent to the left and right may be given the highest priority, and the one adjacent to the lower side may be given the highest priority. Or you may change to the delivery warehouse 45 selected by lottery etc. among the adjacent delivery warehouses 45, without defining the priority order of the adjacent delivery warehouses 45.

  In the embodiment described above, the priority order of the delivery boxes 45 for changing the delivery destination when a door failure occurs is the order of the adjacent delivery boxes 45 and the other delivery boxes 45, that is, the position close to the delivery box 45 with a door failure. However, the present invention is not limited to this, and the change destination delivery warehouse 45 may be determined in any manner. For example, among the changeable free delivery containers 45, the delivery destination may be changed to the delivery container 45 selected by lottery or the like, or the change destination may be determined in the same order as the predetermined determination order when determining the delivery destination.

  In the above-described embodiment, the parent control unit 62 notifies the recipient 20 of the unlock code based on the processing of S235 in FIG. 5, but the unlock code may be notified at another timing. For example, the unlocking code may be notified at the timing when it is determined in S210 of FIG. 5 that the door 46 is opened and the delivery storehouse 45 does not have a door failure. The parent control unit 62 is not limited to the notification of the unlocking code, and the child control unit 82 may notify the unlocking code.

  In the above-described embodiment, the empty delivery warehouse 45 whose delivery destination can be changed is the empty delivery warehouse 45 that is not determined as the delivery destination of the product 17 and is not a door failure, but is not limited thereto, and the delivery destination is changed. The possible empty delivery box 45 may be an empty delivery box 45 that is not a door failure. That is, even if the delivery box 45 has already been determined as the delivery destination of the product 17, if the product 17 has not yet been delivered, it may be included in the change destination of the delivery destination. In this case, along with the delivery storage change process for the delivery storage 45 in which the door failure has occurred, the delivery storage 45 of the delivery destination of the other product 17 may be changed together. In this modification, since the delivery storage 45 where the product 17 has not been delivered is to be the change target of the delivery destination, information on the presence or absence of an article is required in the determination information acquired in the delivery storage change processing. On the other hand, in the embodiment described above, processing is performed using information on the presence or absence of a failure and information on whether or not the delivery destination is determined without including information on the presence or absence of an item in the determination information acquired in the delivery storage change processing. It is possible to do.

  In the embodiment described above, the door failure is determined at the timing when the door 46 of the delivery box 45 is unlocked (door opening operation). However, the present invention is not limited to this, and the timing after the delivery destination is determined. What is necessary is just to determine, for example, it is good also as what determines door failure at the timing before unlocking operation is performed based on the information provision and the like regarding door failure from delivery person 19 and the like. When a door failure is determined at the timing before the unlocking operation is performed, the delivery warehouse 45 of the delivery destination is changed in the delivery warehouse changing process, and when the unlocking operation is performed, the changed delivery warehouse 45 The door 46 may be unlocked. Further, the door failure may be determined at the timing after the completion of delivery. That is, when the door 46 of the delivery box 45 is normally opened and the delivery person 19 delivers the product 17, but the door 46 is not normally closed (locked) due to malfunction of the lock mechanism 47 or the like, it is determined that the door is broken. May be. In this case, another delivery store 45 whose delivery destination has been changed in the delivery store changing process is opened, and the delivery person 19 takes out the product 17 that has been delivered to the delivery store 45 with the door failure, and sends it to the delivery store 45 after the change. It may be something that is re-delivered.

  In the embodiment described above, the management information 65 of the parent device 61 and the management information 85 of the plurality of child devices 70 are synchronized. However, the present invention is not limited to this, and the child control unit 82 may Necessary information may be exchanged by accessing the device 61.

  In the embodiment described above, the parent control unit 62 executes the routine of FIG. 4 and the child control unit 82 executes the routine of FIG. 5, but the stocker management device 60 may perform these routines as a whole. . In other words, either the parent control unit 62 or the child control unit 82 may execute any of the routines of FIGS. Although the stocker management device 60 includes the parent device 61 and the plurality of child devices 70, the present invention is not limited to this, and the stocker management device 60 may be configured as one device.

  DESCRIPTION OF SYMBOLS 1 stocker system, 2 networks, 5 supplier side systems, 10 stores, 12 stores PC, 15 websites, 17 articles, 18 barcodes, 19 deliverers, 20 recipients, 21 portable terminals, 22 terminal control units, 23 memories 24, 24 communication units, 25 display operation units, 40 stockers, 41 to 43 first to third stockers, 45 delivery containers, 46 doors, 47 locks, 48 article sensors, 49 open / close sensors, 54 display operation units, 55, 56 reader, 60 stocker management device, 61 parent device, 62 parent control unit, 63 storage unit, 64 communication unit, 65 management information, 67 delivery storage correspondence table, 68 delivery storage state table, 70 child devices, 71 to 73 1st to 3rd child device, 82 child control unit, 83 storage unit, 84 communication unit, 85 management information, 87 delivery storage correspondence table, 8 delivery depot state table.

Claims (8)

A stocker management device for managing a stocker having a plurality of delivery boxes having lockable doors,
An inbound delivery determining unit that determines an inbound delivery store for an article, with an empty delivery store that is not determined as a delivery destination among the plurality of delivery stores,
A failure detection unit that detects a door failure of the delivery storage;
When the door failure of the delivery warehouse determined as the delivery destination of the article is detected, the delivery of the delivery destination of the article is selected with an empty delivery warehouse different from the delivery warehouse in which the door failure is detected. An inbound delivery change section to change the warehouse;
Stocker management device comprising: The stocker management device according to claim 1,
An unlocking control unit for performing unlocking control to unlock the door of the delivery box determined as a delivery destination of the article when the article is delivered by the supplier;
The failure detection unit detects a door failure in which the door of the delivery box is not normally opened even when the unlocking control is performed,
The stocker management device that performs unlocking control for unlocking the door of the delivery box after the change when the delivery place of the delivery destination is changed by the delivery store changing unit. The stocker management device according to claim 1 or 2,
The delivery warehouse changing unit selects an empty delivery warehouse that is different from the delivery warehouse in which the door failure is detected and is not determined as a delivery destination, and selects a delivery warehouse of a delivery destination of the article. Stocker management device to be changed. The stocker management device according to any one of claims 1 to 3, wherein
A stocker management apparatus comprising an information notification unit for notifying a customer of an article of information necessary for unlocking a door of a delivery box to which the article is delivered after the article is delivered by a supplier. The stocker management device according to any one of claims 1 to 4, wherein
The stocker management device, wherein the delivery stock change unit preferentially changes to a free delivery stock near the delivery stock where the door failure is detected. The stocker management device according to claim 5,
When there is an empty delivery store adjacent to the delivery store where the door failure is detected, the delivery store changing unit changes to one of the empty delivery stores. The stocker management device according to any one of claims 1 to 6,
The stock delivery deciding unit removes a stock delivery in a failure state in which the door failure is detected from the selection target, and decides a delivery stock to which a product is delivered. A stocker management device according to any one of claims 1 to 7,
Said stocker,
Stocker system equipped with

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