JP6559101B2 - Server in visit service management support system, control method thereof, and control program thereof - Google Patents

Description

  The present invention relates to a server in a visit service management support system, a control method thereof, and a control program thereof.

  The average life expectancy of Japanese is increasing, and the ratio of elderly people to the population is increasing. As the number of people requiring nursing care has increased with the aging of the population, the Nursing Care Insurance Law was enacted in April 2000, and the private sector's entry into nursing care related businesses expanded.

  As mentioned above, although the number of care service providers has increased due to the enforcement of the Long-term Care Insurance Act, it has various issues against the backdrop of the business operation environment, etc. However, both service users (for example, care recipients and supporters) and service providers (for example, nurses, caregivers, home helpers, etc.) are still dissatisfied.

In particular,
(1) By using care services, it is necessary to exchange a large number of documents among those who wish to use the service, care managers, service providers,
(2) When services are actually provided, a large number of documents will be prepared, recorded, and submitted for reports on medical care and nursing care, and nearly half of the time required for handling one visit is outside the actual service. Will be devoted to the office work hours of
(3) Furthermore, since these documents are confidential, they must be transported by hand and require a lot of time to travel to the office (station) when visiting.
The problem is mentioned.

  For this reason, the cost of the nursing care service business as a whole is high, and the burden on service users has risen. In addition, due to long time constraints, even qualified and capable service providers have lost their job opportunities. In other words, full-time staff tends to be short due to long time constraints, and even if an attempt is made to supplement it with a part-time staff, the part-time staff is not compensated because the time restrictions are large. In addition, there are some agencies that perform some office work in order to reduce the burden on office work hours. However, for small-scale nursing care service providers, outsourcing costs are incurred. It has not yet been solved until the load is reduced. For this reason, despite the growing demand for nursing care services, there is a shortage of staff who are actually engaged in providing services, and nursing care service providers also spend a lot of time creating visit schedules for service providers. Is needed. In addition, there is a situation where a small-scale care service provider cannot efficiently operate the service. The situation as described above is not limited to the home care service but also occurs in home care services.

  Various solutions have been proposed for such problems. For example, Patent Document 1 discloses matching between a service use applicant and a service provider. In particular, there is disclosed a system in which both desired conditions are posted on a dedicated bulletin board, and those who meet the conditions are linked and managed on the system.

JP 2002-074058 A

  However, even with such a solution, the problem of improving employment opportunities for service providers with the above qualifications and abilities has not been solved.

  The present invention has been made in view of such a situation, and when a nursing care service provider provides a service, the flexibility of scheduling is ensured by reducing the work load of the service provider and the office worker. In addition to improving the efficiency of service provision and improving the service provider's job opportunities by devising the scheduling of the service provider, it is possible to improve the service utilization opportunity of the service user. An object of the present invention is to provide a server in a service management support system, a control method thereof, and a control program thereof.

  The server according to the present invention is a first type of work mode, and includes a first terminal related to a first service provider that provides a visit service in a long-time and continuous work mode, and a first type of work A second type of work form different from the form, and a second terminal related to a second service provider that provides a visit service in a work form that works shorter and more discretely than the first type of work form; A server in a visit service management support system comprising a server capable of communicating with each of the first terminal and the second terminal, a communication unit for communicating with each of the first terminal and the second terminal, and a first service provider First service provider desired date and time information indicating the desired service provision date and time, second service provider desired date and time information indicating the service provision desired date and time of the second service provider, and service interest of the service user A storage unit for storing service user desired date and time information indicating the desired date and time, and for each date and time indicated by the service user desired date and time information, assign each date and time indicated by the second service provider desired date and time information, and further request the service user Of each date and time indicated by the date and time information, each date and time indicated by the first service provider desired date and time information is assigned to each date and time not assigned to each date and time indicated by the second service provider desired date and time information, and based on the assignment result A service user, first service provider or second service provider, and service provision plan information including service provision date and time, and storing the service provision plan information in a storage unit; A service provision plan information inquiry unit that transmits the service provision plan information to the first terminal or the second terminal via the communication unit.

  In addition, the server according to the present invention is a first type of work mode, the first terminal according to the first service provider that provides a visit service in a work mode of working continuously for a long time, and the first type A second terminal related to a second service provider that provides a visit service in a work form that is a second work form different from the first work form and that works in a shorter time and in a discrete manner than the first work form And a server in a visit service management support system comprising a server capable of communicating with each of the first terminal and the second terminal, wherein the communication unit communicates with each of the first terminal and the second terminal, and the first service First service provider desired date / time information indicating the service provision desired date / time of the provider, second service provider desired date / time information indicating the service provision desired date / time of the second service provider, and the service user service A storage unit that stores service user desired date and time information indicating the service use desired date and time, and each date and time indicated by the first service provider desired date and time information and the second service provider request for each date and time indicated by the service user desired date and time information Each date and time indicated by the date and time information is assigned at the same time in accordance with a constraint that prioritizes each date and time indicated by the second service provider desired date and time information over each date and time indicated by the first service provider desired date and time information, and service is performed based on the assignment result. A service provision plan information creating unit for creating service provision plan information including a user, a first service provider or a second service provider, and a service provision date and time, and storing the service provision plan information in a storage unit; A service provision plan information inquiry unit that transmits the plan information to the first terminal or the second terminal via the communication unit.

  In addition, in the server according to the present invention, when the allocation result is corrected, the service provision plan information creation unit preferably performs the allocation process again so that the correction is reflected in the allocation result.

  In the server according to the present invention, the service provision plan information creating unit has service user desired date / time information related to a service user belonging to a predetermined group among a plurality of groups, and a system different from the plurality of groups. The allocation process is performed based on the first service provider desired date / time information related to the first service provider belonging to the predetermined group of the plurality of groups and the second service provider desired date / time information related to the second service provider. It is preferable.

  In the server according to the present invention, the storage unit further stores, for each service user, service user management information including attribute information of the service user and a service provision record related to the service user. The service user management information inquiry unit that transmits the service user management information to the first terminal or the second terminal via the communication unit is preferably further provided.

  In the server according to the present invention, an input form of a service provision record relating to a service user is transmitted to the first terminal or the second terminal via the communication unit, and the communication unit is transmitted from the first terminal or the second terminal. It is preferable to further include a service user management information updating unit that stores the service provision record received via the storage unit as a service provision record relating to the service user.

  The server control method according to the present invention is a first type of work mode, and includes a first terminal relating to a first service provider that provides a visit service in a long-time and continuous work mode, A second type of service which is a second type of work style different from the type of work style and which provides a visit service in a work style that works in a shorter time and discretely than the first type of work style. A first service provider desired date and time indicating a service provision desired date and time of the first service provider, which is a server in a visit service management support system comprising a terminal and a server capable of communicating with each of the first terminal and the second terminal Information, second service provider desired date / time information indicating the service provision desired date / time of the second service provider, and service user desired date / time information indicating the service user's desired service date / time. A server control method comprising a storage unit for storing, wherein a server assigns each date and time indicated by second service provider desired date and time information to each date and time indicated by service user desired date and time information, and service user desired date and time information Of the dates and times indicated by the second service provider desired date and time information, the dates and times indicated by the first service provider desired date and time information are assigned to the dates and times indicated by the second service provider desired date and time information, and the service is performed based on the assignment result. Service provision plan information including the user, the first service provider or the second service provider, and the service provision date and time is created, the service provision plan information is stored in the storage unit, and the service provision plan information is stored in the first terminal or the first terminal. Send to 2 terminals.

  In addition, the server control method according to the present invention is a first type of work mode, which is a first terminal related to a first service provider that provides a visit service in a work mode that works for a long time continuously. A second service provider that provides a visit service in a work style that is different from the first type work style and that works in a shorter time and in a discrete manner than the first type work style. A server in a visit service management support system comprising a second terminal and a server communicable with each of the first terminal and the second terminal, the first service provider indicating the service provision desired date and time of the first service provider Desired date and time information, second service provider desired date and time information indicating the desired service provision date and time of the second service provider, and service user desired date and time indicating the desired service use date and time of the service user A server control method comprising a storage unit for storing information, wherein the server indicates each date and time indicated by the first service provider desired date and time information and second service provider preference for each date and time indicated by the service user desired date and time information Each date and time indicated by the date and time information is assigned at the same time in accordance with a constraint that prioritizes each date and time indicated by the second service provider desired date and time information over each date and time indicated by the first service provider desired date and time information, and service is performed based on the assignment result. Service provision plan information indicating the user, the first service provider or the second service provider, and the service provision date and time is created, the service provision plan information is stored in the storage unit, and the service provision plan information is stored in the first terminal or the first terminal. Send to 2 terminals.

  A server control program according to the present invention is a first type of work mode, a first terminal related to a first service provider that provides a visit service in a work mode that works for a long time and continuously, A second type of service which is a second type of work style different from the type of work style and which provides a visit service in a work style that works in a shorter time and discretely than the first type of work style. A first service provider desired date and time indicating a service provision desired date and time of the first service provider, which is a server in a visit service management support system comprising a terminal and a server capable of communicating with each of the first terminal and the second terminal Information, second service provider desired date and time information indicating the service provision desired date and time of the second service provider, and service user desired date and time indicating the service user desired date and time of service use A server control program comprising a storage unit for storing information, wherein each date and time indicated by the second service provider desired date and time information is assigned to the server for each date and time indicated by the service user desired date and time information. Of each date and time indicated by the date and time information, each date and time indicated by the first service provider desired date and time information is assigned to each date and time not assigned to each date and time indicated by the second service provider desired date and time information, and based on the assignment result Service provision plan information including a service user, a first service provider or a second service provider, and a service provision date and time, store the service provision plan information in a storage unit, and store the service provision plan information in the first terminal Alternatively, transmission to the second terminal is executed.

  In addition, the server control program according to the present invention is a first type of work mode, which is a first terminal related to a first service provider that provides a visit service in a work mode that works for a long time continuously. A second service provider that provides a visit service in a work style that is different from the first type work style and that works in a shorter time and in a discrete manner than the first type work style. A server in a visit service management support system comprising a second terminal and a server communicable with each of the first terminal and the second terminal, the first service provider indicating the service provision desired date and time of the first service provider Desired date and time information, second service provider desired date and time information indicating the service provision desired date and time of the second service provider, and service user indicating the service user desired date and time of service use A server control program comprising a storage unit for storing desired date and time information, and for each date and time indicated by service user desired date and time information, each date and time indicated by first service provider desired date and time information and second service provision Each date and time indicated by the user desired date and time information is assigned at the same time in accordance with a constraint that prioritizes each date and time indicated by the second service provider desired date and time information over each date and time indicated by the first service provider desired date and time information, and based on the assignment result The service user, the first service provider or the second service provider, and service provision plan information indicating the service provision date and time are created, the service provision plan information is stored in the storage unit, and the service provision plan information is stored in the first terminal. Alternatively, transmission to the second terminal is executed.

  The server, the control method thereof, and the control program thereof according to the present invention provide a service providing service in a time zone desired by the part-time staff by allocating the part-time staff in preference to the full-time staff in the scheduling of the service provider. Therefore, it is possible to improve the employment opportunities of service providers, thereby improving the service use opportunities of service users.

It is a figure which shows an example of schematic structure of a visit service management assistance system. It is a figure which shows an example of schematic structure of a portable terminal. It is a figure which shows an example of schematic structure of a server. It is a figure which shows an example of the data structure of various management tables. It is a figure which shows another example of the data structure of various management tables. It is a figure which shows an example of the display screen of a portable terminal. It is a figure which shows another example of the display screen of a portable terminal. It is a figure which shows an example of the operation | movement flow of a server. It is a figure which shows another example of the operation | movement flow of a server. It is a figure which shows another example of the operation | movement flow of a server.

  Hereinafter, various embodiments of the present invention will be described with reference to the drawings. However, it should be noted that the technical scope of the present invention is not limited to these embodiments, and extends to the invention described in the claims and equivalents thereof.

(1) Outline of this embodiment In this embodiment, an administrator (including a service provider) indicates when and what service provider provides what service to which service user. Create a service delivery plan. Here, the service provider includes a full-time staff who provides services in a work style that works continuously for a long time, and a part-time staff that provides services in a work style that works in a shorter time and discretely than a full-time staff. The administrator shall create a service provision plan by giving priority to part-time staff over full-time staff. The service provider provides the service while appropriately inquiring about the service provision plan. Then, after providing the service, the service provider creates a service provision record.

  In the present embodiment, a visiting care service is assumed as a service provided by the service provider, but the present invention is not limited to this. The service is not limited as long as the present invention is applicable, and may be, for example, a visiting nursing service, a visiting medical service, a nursing service, a nursing service, a medical service, or the like in a facility such as a hospital.

  The administrator or service provider instructs the mobile terminal to create or query a service provision plan, create a service provision record, etc. (hereinafter referred to as “creation of a service provision plan”). The mobile terminal requests the server to create a service provision plan in response to an instruction from the user. The server creates a service provision plan in response to a request from the mobile terminal.

(2) Configuration of Visit Service Management Support System 1 FIG. 1 is a diagram illustrating an example of a schematic configuration of the visit service management support system 1.

  The visiting service management support system 1 includes at least one mobile terminal 2 and a server 3. The portable terminal 2 and the server 3 are connected to each other via a communication network, and are connected to each other via, for example, a base station 4, a mobile communication network 5, a gateway 6, and the Internet 7. A program (for example, a browsing program) executed on the mobile terminal 2 and a program (for example, a visit service management support program) executed on the server 3 are communication protocols such as Hypertext Transfer Protocol (HTTP). Communicate using.

(2.1) Configuration of Mobile Terminal 2 FIG. 2 is a diagram illustrating an example of a schematic configuration of the mobile terminal 2.

  The mobile terminal 2 is connected to the server 3 via the base station 4, the mobile communication network 5, the gateway 6, and the Internet 7, and communicates with the server 3. The portable terminal 2 requests the server 3 to create a service provision plan in accordance with the operation of the operation unit 23 (button or the like) by the user. In addition, the mobile terminal 2 receives display data related to creation of a service provision plan from the server 3 and displays the display data. For this purpose, the mobile terminal 2 includes a terminal communication unit 21, a terminal storage unit 22, an operation unit 23, a display unit 24, and a terminal processing unit 25.

  In the present embodiment, a tablet terminal is assumed as the portable terminal 2, but the present invention is not limited to this. The mobile terminal 2 only needs to be applicable to the present invention. For example, a tablet PC, a notebook PC, a multi-function mobile phone (so-called “smart phone”), a mobile phone (so-called “feature phone”), a mobile information terminal (Personal Digital) Assistant, PDA).

  The terminal communication unit 21 includes a communication interface circuit including an antenna whose sensitivity band is a predetermined frequency band, and connects the mobile terminal 2 to the wireless communication network. The terminal communication unit 21 establishes a radio signal line by a CDMA (Code Division Multiple Access) method or the like with the base station 4 through a channel assigned by the base station 4, and communicates with the base station 4. Do. Then, the terminal communication unit 21 transmits the data supplied from the terminal processing unit 25 to the server 3 or the like. Further, the terminal communication unit 21 supplies data received from the server 3 or the like to the terminal processing unit 25.

  The terminal storage unit 22 includes, for example, at least one of a semiconductor memory device, a magnetic disk device, and an optical disk device. The terminal storage unit 22 stores an operating system program, a driver program, an application program, data, and the like used for processing in the terminal processing unit 25. For example, the terminal storage unit 22 stores an input device driver program for controlling the operation unit 23, an output device driver program for controlling the display unit 24, and the like as driver programs. Further, the terminal storage unit 22 stores, as an application program, a browsing program that acquires and displays display data related to creation of a service provision plan and the like. In addition, the terminal storage unit 22 stores display data, video data, image data, and the like related to creation of a service provision plan as data. Further, the terminal storage unit 22 may temporarily store temporary data related to a predetermined process.

  The operation unit 23 may be any device as long as the operation of the mobile terminal 2 is possible, for example, a touch pad, a keyboard, or the like. The user can input characters, numbers, and the like using the operation unit 23. When operated by the user, the operation unit 23 generates a signal corresponding to the operation. The generated signal is supplied to the terminal processing unit 25 as a user instruction.

  The display unit 24 may be any device that can display images, images, and the like, such as a liquid crystal display and an organic EL (Electro-Luminescence) display. The display unit 24 displays a video corresponding to the video data supplied from the terminal processing unit 25, an image corresponding to the image data, and the like.

  The terminal processing unit 25 includes one or a plurality of processors and their peripheral circuits. The terminal processing unit 25 controls the overall operation of the mobile terminal 2 and is, for example, a CPU (Central Processing Unit). The terminal processing unit 25 includes a terminal communication unit 21, a display unit so that various processes of the mobile terminal 2 are executed in an appropriate procedure according to a program stored in the terminal storage unit 22, an operation of the operation unit 23, and the like. The operation of 24 etc. is controlled. The terminal processing unit 25 executes processing based on programs (operating system program, driver program, application program, etc.) stored in the terminal storage unit 22. Further, the terminal processing unit 25 can execute a plurality of programs (such as application programs) in parallel.

(2.1.1) Configuration of Terminal Processing Unit 25 The terminal processing unit 25 includes at least a browsing execution unit 251. Each of these units is a functional module realized by a program executed by a processor provided in the terminal processing unit 25. Or these each part may be mounted in the portable terminal 2 as firmware.

  The browsing execution unit 251 acquires and displays display data related to creation of a service provision plan. That is, in response to an instruction from the user, a display data acquisition request related to creation of a service provision plan or the like is transmitted to the server 3 via the terminal communication unit 21. In addition, the browsing execution unit 251 receives corresponding display data from the server 3 via the terminal communication unit 21. The browsing execution unit 251 creates drawing data based on the received display data. That is, the browsing execution unit 251 analyzes the received display data to identify control data and content data, lays out the specified content data in accordance with the identified control data, and creates drawing data. Then, the browsing execution unit 251 outputs the created drawing data to the display unit 24.

(2.2) Configuration of Server 3 FIG. 3 is a diagram illustrating an example of a schematic configuration of the server 3.

  The server 3 creates a service provision plan in response to a request from the mobile terminal 2. Further, the server 3 creates display data related to creation of a service provision plan and transmits the display data to the mobile terminal 2. For this purpose, the server 3 includes a server communication unit 31, a server storage unit 32, and a server processing unit 33.

  The server communication unit 31 includes a communication interface circuit for connecting the server 3 to the Internet 7 and performs communication with the Internet 7. And the server communication part 31 supplies the data received from the portable terminal 2 grade | etc., To the server process part 33. FIG. In addition, the server communication unit 31 transmits the data supplied from the server processing unit 33 to the mobile terminal 2 or the like.

  The server storage unit 32 includes, for example, at least one of a magnetic tape device, a magnetic disk device, and an optical disk device. The server storage unit 32 stores an operating system program, a driver program, an application program, data, and the like used for processing in the server processing unit 33. For example, the server storage unit 32 stores, for example, a visit service management support program that creates a service provision plan and creates display data related to the result as an application program. In addition, the server storage unit 32 has, as data, a full-time staff attribute information management table (FIG. 4 (a)) for managing full-time staff attribute information and a full-time staff attribute information management table (FIG. 4) for managing part-time staff attribute information. (B)), a service user attribute information management table (FIG. 4C) for managing service user attribute information, and a full-time staff desired date / time management table (FIG. 4D) for managing the desired service provision date / time of full-time staff. )), A part-time staff desired date / time management table (FIG. 4 (e)) for managing the service provision desired date / time of the part-time staff, and a service user desired date / time management table (FIG. 4 (f) for managing the service use desired date / time of the service user. )), Constraint data when creating a service provision plan, service provision plan management table for managing the service provision plan (FIG. 5 (a)), work procedure management table (FIG. 5 (b)) for managing service action work procedures, service provision record input form data, service provision record management table (FIG. 5). 5 (c)) and the like are stored. Further, the server storage unit 32 may temporarily store temporary data related to a predetermined process.

  4 and 5 are diagrams illustrating examples of data structures of various management tables.

FIG. 4A shows a full-time staff attribute information management table for managing full-time staff attribute information. The full-time staff attribute information management table stores, for each full-time staff, the full-time staff identification number (ID), name, gender, qualification (for example, a caregiver or a home helper), and the like.
In the present embodiment, “caregiver” is displayed in the qualified column as an example of the visiting care service, but “nurse” or the like is displayed in the case of the visiting nursing service, for example.

  FIG. 4B shows a part-time staff attribute information management table for managing part-time staff attribute information. The part-time staff attribute information management table stores, for each part-time staff, the ID, name, gender, qualification (for example, a caregiver or a home helper) of the part-time staff.

  FIG. 4C shows a service user attribute information management table for managing attribute information of service users. The service user attribute information management table shows, for each service user, the ID and name of the service user, date of birth, sex, address, care category (for example, support required, care required 1 to 5 etc.), hope ( For example, a request regarding staff etc.) is stored.

  FIG. 4D shows a full-time staff desired date / time management table for managing the desired service provision date / time of the full-time staff. The full-time staff desired date / time management table stores, for each full-time staff, the ID of the full-time staff, a desired vacation acquisition date, and the like.

  FIG. 4E shows a part-time staff desired date / time management table for managing the service provision desired date / time of the part-time staff. The part-time staff desired date / time management table stores, for each part-time staff, the ID of the part-time staff, the desired service provision date / time, and the like.

  FIG. 4 (f) shows a service user desired date and time management table for managing the service user's desired service date and time. The service user desired date and time management table stores, for each service user, the ID of the service user, the desired service date and time, the ID of the service service used (for example, excretion assistance, meal assistance, and wiping).

FIG. 5A shows a service provision plan management table for managing service provision plans. The service provision plan management table includes, for each individual service provision plan, the ID of the individual service provision plan, the ID of the service user related to the individual service provision plan, the ID of the service provider, the service provision date and time, and the ID of the provided service action , Service provision status (“not yet” or “done”), service provision record ID, and the like are stored.
These pieces of information mainly relate to the schedules of service users and service providers, but the present invention is not limited to this. In addition to these pieces of information, for example, information related to various plans such as the flow of the entire business may be included.

  FIG. 5B shows a work procedure management table for managing the work procedure of the service action. The work procedure management table stores, for each service action, the ID and name of the service action, the work procedure, the ID of the service provision record input form, and the like.

  FIG. 5C shows a service provision record management table for managing service provision records. The service provision record management table stores, for each service provision record, the ID of the service provision record, the ID of the input form, the service provision status, and the like.

  The server processing unit 33 includes one or a plurality of processors and their peripheral circuits. The server processing unit 33 comprehensively controls the overall operation of the server 3 and is, for example, a CPU. The server processing unit 33 operates the server communication unit 31 and the like so that various processes of the server 3 are executed according to a program stored in the server storage unit 32, a request from the mobile terminal 2, and the like. To control. The server processing unit 33 executes processing based on programs (operating system program, driver program, application program, etc.) stored in the server storage unit 32. Further, the server processing unit 33 can execute a plurality of programs (such as application programs) in parallel.

(2.2.1) Function of Server Processing Unit 33 FIGS. 6 and 7 are diagrams illustrating an example of a display screen of the mobile terminal 2 based on display data created by the server 3.

FIG. 6A shows a home screen 600 displayed when the visit service management support service is started. The home screen 600 is displayed based on the home screen display data received from the server 3.
Buttons 601 and 602 are displayed in the center of the screen. A request to create a service provision plan by pressing the “create service provision plan” button 601 and a service provision plan inquiry by pressing the “query service provision plan” button 602 are respectively requested to the server 3 via the terminal communication unit 21. Is done.

FIG. 6B shows a service provision plan edit screen 610 that is displayed when the home screen 600 shown in FIG. 6A requests the creation of a service provision plan. The service provision plan edit screen 610 is displayed based on the service provision plan edit screen display data received from the server 3.
In the center of the screen, a daily service provision plan 611 is displayed in a tabular format with the service provider on the horizontal axis and the service provision time on the vertical axis. In the table, individual service provision is provided to service users. Icons 612 to 614 indicating plans are displayed. By pressing the icons 612 to 614, the server 3 is requested via the terminal communication unit 21 to query the service user attribute information using the ID of the service user related to the corresponding individual service provision plan as a parameter. Further, by moving the icons 612 to 614, the service provider related to the corresponding individual service provision plan can be changed.
In addition, buttons 615 and 616 are displayed at the top of the screen. When the “previous day” button 615 is pressed, the previous day's service provision plan 611 is inquired. When the “next day” button 616 is pressed, the next day's service provision plan 611 is inquired using the corresponding date as a parameter. Via the server 3.
Furthermore, a “confirm” button 617 is displayed at the bottom of the screen, and by pressing the button, the server 3 is requested to store the service provision plan in the server storage unit 32 via the terminal communication unit 21.

FIG. 6C shows an attribute information display screen 620 that is displayed when a request for attribute information of a service user is requested on the service provision plan editing screen 610 shown in FIG. 6B. The attribute information display screen 620 is displayed based on the attribute information display screen display data received from the server 3.
In the center of the screen, attribute information 621 of the service user is displayed for each item.

FIG. 6D shows a service provision plan edit screen 630 displayed when the service provision plan 611 is edited on the service provision plan edit screen 610 shown in FIG. 6B. Here, the service provider related to the individual service provision plan for the service user 1 is changed from the staff 1 to the staff 3. In addition, the “confirm” button 617 is changed to a “correct” button 631 triggered by the change.
When the “modify” button 631 is pressed, the server 3 is requested to modify the service provision plan via the terminal communication unit 21 using the ID of the individual service provision plan and the service provider ID related to the change as parameters.
FIG. 6 shows a screen for an administrator who creates a service provision plan. For example, when logging in with the ID of a service provider, the service provision plan of another service provider is not shown. Only the service provision plan in charge of the service provider himself / herself may be displayed. The following description is also the same.

FIG. 7A shows a service provision plan display screen 700 that is displayed when an inquiry for a service provision plan is requested on the home screen 600 shown in FIG. The service provision plan display screen 700 is displayed based on the service provision plan display screen display data received from the server 3.
In the center of the screen, a daily service provision plan 701 is displayed in a tabular format with the service provider on the horizontal axis and the service provision time on the vertical axis. Icons 702 to 704 indicating plans are displayed. By pressing the icons 702 to 704, an inquiry for the individual service provision plan is requested from the server 3 via the terminal communication unit 21 using the ID of the corresponding individual service provision plan as a parameter.
In addition, buttons 705 and 706 are displayed at the top of the screen. When the “previous day” button 705 is pressed, the previous day's service provision plan 701 is inquired. When the “next day” button 706 is pressed, the next day's service provision plan 701 is inquired of the terminal communication unit 21 using the corresponding date as a parameter. Via the server 3.

FIG. 7B shows an individual service provision plan display screen 710 that is displayed when an inquiry for an individual service provision plan is requested on the service provision plan display screen 700 shown in FIG. 7A. The individual service provision plan display screen 710 is displayed based on the individual service provision plan display screen display data received from the server 3.
An individual service provision plan 711 is displayed for each item in the center of the screen, and buttons 712 to 715 are displayed for some of them. When the “inquiry” button 712 is pressed, the server 3 is requested via the terminal communication unit 21 to inquire about the attribute information of the service user using the ID of the corresponding service user as a parameter. Further, when the “meal assistance” button 713 is pressed, the server 3 is requested via the terminal communication unit 21 to inquire about the work procedure of the service action using the ID of the corresponding service action as a parameter. When the “change” button 714 is pressed, the server 3 is requested to change the service provision status from “not yet” to “done” via the terminal communication unit 21 using the ID of the individual service provision plan 711 as a parameter. The Further, when the “input” button 715 is pressed, the server 3 is requested via the terminal communication unit 21 to transmit the input form of the service provision record using the ID of the individual service provision plan 711 as a parameter.
Also, at the bottom of the screen, other individual service provision plans 716 for the service users related to the individual service provision plan 711 are displayed in a list for each item, and some of them display an “inquiry” button 717. . By pressing the “inquiry” button 717, the server 3 is requested via the terminal communication unit 21 to inquire about service provision records using the ID of the corresponding individual service provision plan as a parameter.

FIG. 7C shows a work procedure display screen 720 that is displayed when an inquiry for a work procedure of a service action is requested on the individual service provision plan display screen 710 shown in FIG. 7B. The work procedure display screen 720 is displayed based on the work procedure display screen display data received from the server 3.
A service action work procedure 721 is displayed in order in the center of the screen.

FIG. 7D shows a service provision record input screen 730 that is displayed when the individual service provision plan display screen 710 shown in FIG. 7B requests transmission of the service provision record input form. Yes. The service provision record input screen 730 is displayed based on the service provision record input screen display data received from the server 3.
In the upper part of the screen, an individual service provision plan 731 is displayed for each item.
In addition, a plurality of input fields 732 such as check boxes, radio buttons, and text areas are displayed for each service action in the center of the screen, and a service provision record can be input by checking the corresponding input fields. it can.
In addition, a “Send” button 733 is displayed at the bottom of the screen. By pressing the button, the ID of the individual service provision plan 731, the input data to the input field 732, and the ID of the corresponding input form are used as parameters. The server 3 is requested to store the service provision record in the server storage unit 32 via the terminal communication unit 21.

(2.2.2) Configuration of Server Processing Unit 33 In order to realize the above functions, the server processing unit 33 includes a service provision plan information creation unit 331, a service provision plan information inquiry unit 332, and service provision plan information. The update unit 333 includes a service user management information inquiry unit 334 and a service user management information update unit 335. Each of these units is a functional module realized by a program executed by a processor included in the server processing unit 33. Alternatively, each of these units may be mounted on the server 3 as firmware.

  Hereinafter, processing by the service provision plan information creation unit 331 will be described. The service provision plan information creation unit 331 creates a service provision plan and presents it to the administrator. Further, when the service provision plan is corrected by the administrator, the service provision plan information creation unit 331 again creates the service provision plan and presents it to the administrator so that the correction is reflected. Then, when the service provision plan is confirmed by the administrator, the service provision plan information creation unit 331 stores the service provision plan in the server storage unit 32.

Specifically, when a service provision plan creation request is received from the mobile terminal 2 via the server communication unit 31, the service provision plan information creation unit 331 extracts a service user's desired service use date and time. For example, if a service provision plan for one week is to be created, information on the service use desired date and time for one week is extracted. A period for which a plan is to be created may be set to a predetermined value or may be designated each time.
That is, the service provision plan information creation unit 331 refers to the service user desired date and time management table stored in the server storage unit 32, and for each service user, the service use desired date and time of the service user for a predetermined period. Extract.

The service provision plan information creation unit 331 extracts the service provision desired date and time of the part-time staff.
That is, the service provision plan information creation unit 331 refers to the part-time staff desired date and time management table stored in the server storage unit 32, and for each part-time staff, the service provision plan information creation unit 331 has the same predetermined period as each service user desired date and time. Extract the date and time of service provision for part-time staff.

The service provision plan information creation unit 331 creates a service provision plan for the part-time staff based on the extracted service use desired date and time of the service user and the service provision desired date and time of the part-time staff.
In other words, the service provision plan information creation unit 331 compares each service request date and time of the extracted service user with each service provision date and time of the extracted part-time staff, and in the time zone when both desired dates and times match. The allocation (the combination of the service user ID, the part-time staff ID, and the service provision date and time) is temporarily stored in the server storage unit 32 with the newly assigned individual service provision plan ID. To do.
Note that the assignment of service providers to service users is generally known as a nurse scheduling problem, and various solutions have been proposed. For example, if a service provider is replaced with a production machine and a service user is replaced with a lot which is the minimum unit of production, it can be regarded as a parallel machine type scheduling, and optimization methods such as branch and bound method, neural network, genetic algorithm, etc. (For example, Toshiharu Tosa and 2 other authors, “Solution of work assignment problem by genetic algorithm”, Transactions of the Institute of Systems, Control and Information Engineers, Society of Systems and Control Information, October 15, 1994, No. 1 7, Vol. 10, No. 10, pp. 433-435). Accordingly, the details of the process of assigning service providers to service users will be omitted.

The service provision plan information creation unit 331 creates service provision plan edit screen display data based on the created part-time staff service provision plan.
That is, the service provision plan information creation unit 331 refers to the part-time staff service provision plan stored in the server storage unit 32 using a predetermined date as a key, and identifies the corresponding individual service provision plan. In addition, the service provision plan information creation unit 331 refers to the service user attribute information management table stored in the server storage unit 32 with the ID of the service user related to the specified individual service provision plan as a key, and responds. Extract the name of the service user. Furthermore, the service provision plan information creation unit 331 refers to the part-time staff attribute information management table stored in the server storage unit 32 using the ID of the part-time staff related to the identified individual service provision plan as a key, and corresponds to the part-time staff. Extract the name of. Then, the service provision plan information creation unit 331 extracts the identified individual service provision plan including the ID of the individual service provision plan, the ID of the service user related to the individual service provision plan, the ID of the part-time staff, and the like. Service provision plan editing screen display data for displaying a service user name, part-time staff name, service provision time related to the individual service provision plan, icons and buttons for receiving various instructions in a predetermined layout is created.

  The service provision plan information creation unit 331 transmits the created service provision plan edit screen display data to the mobile terminal 2 via the server communication unit 31.

When receiving a service provision plan date designation inquiry request from the mobile terminal 2 via the server communication unit 31, the service provision plan information creation unit 331 edits the service provision plan based on the created part-time staff service provision plan. Create screen display data.
That is, the service provision plan information creation unit 331 refers to the part-time staff service provision plan stored in the server storage unit 32 using the date given as a parameter as a key, and identifies the corresponding individual service provision plan. Then, the service provision plan information creation unit 331 creates service provision plan edit screen display data based on the identified individual service provision plan by the same procedure as described above.

On the other hand, when the service provision plan modification request is received, the service provision plan information creation unit 331 again extracts the service user's desired service use date and service provision of the part-time staff so that the modification is reflected. Create a service plan for part-time staff based on the desired date and time.
That is, the service provision plan information creation unit 331 corresponds to the service user and the service provision date / time (service use desired date / time) related to the individual service provision plan corresponding to the ID given as a parameter, and the ID given as the parameter as well. The combination of service providers is set as a constraint condition, and the service service request dates and times of the part-time staff that are also extracted are assigned to the service service request dates and times of the extracted service user so as to satisfy the constraint conditions.

On the other hand, when the service provision plan storage request is received, the service provision plan information creating unit 331 stores the created part-time staff service provision plan in the server storage unit 32.
That is, the service provision plan information creation unit 331 refers to the part-time staff service provision plan stored in the server storage unit 32 and identifies the individual service provision plan. Also, the service provision plan information creation unit 331 refers to the service user desired date and time management table stored in the server storage unit 32 using the service user ID and the service provision date and time related to the identified individual service provision plan as keys. And the ID of the corresponding service action is extracted. The service provision plan information creation unit 331 then identifies the identified individual service provision plan ID, the service user ID related to the individual service provision plan, the service provider ID, the service provision date and time, and the extracted use service action ID. The service provision status (“not yet”), the service provision record ID (“none”), and the like are stored in the service provision plan management table stored in the server storage unit 32.

  Subsequently, the service provision plan information creation unit 331 extracts the service use desired date and time of the extracted service user that is not the service provision date and time related to the created part-time staff service provision plan (hereinafter referred to as “service user unallocated service”). (Referred to as “use desired date and time”).

The service provision plan information creation unit 331 extracts the service provision desired date and time of the full-time staff.
That is, the service provision plan information creation unit 331 refers to the full-time staff desired date and time management table stored in the server storage unit 32, and for each full-time staff, the same predetermined period as each service use desired date and time of the service user, or The service provision desired date and time of the full-time staff during the period including the unallocated service use desired date and time is extracted.

The service provision plan information creating unit 331 creates a service provision plan for the full-time staff based on the unassigned service use desired date and time of the specified service user and the extracted service provision desired date and time of the full-time staff.
That is, the service provision plan information creation unit 331 compares each unassigned service use desired date and time of the identified service user with each extracted full-time staff service provision date and time, and a time zone in which both desired dates and times match The result is temporarily stored in the server storage unit 32 after the newly assigned individual service provision plan ID is assigned.

The service provision plan information creation unit 331 creates service provision plan edit screen display data based on the created full-time staff service provision plan.
That is, the service provision plan information creation unit 331 refers to the full-time staff service provision plan stored in the server storage unit 32 using a predetermined date as a key, and identifies the corresponding individual service provision plan. Then, the service provision plan information creation unit 331 creates service provision plan edit screen display data based on the identified individual service provision plan by the same procedure as described above.

  The service provision plan information creation unit 331 transmits the created service provision plan edit screen display data to the mobile terminal 2 via the server communication unit 31.

When the service provision plan date designation inquiry request is received from the portable terminal 2 via the server communication unit 31, the service provision plan information creation unit 331 edits the service provision plan based on the created full-time staff service provision plan. Create screen display data.
That is, the service provision plan information creation unit 331 refers to the full-time staff service provision plan stored in the server storage unit 32 using the date given as a parameter as a key, and identifies the corresponding individual service provision plan. Then, the service provision plan information creation unit 331 creates service provision plan edit screen display data based on the identified individual service provision plan by the same procedure as described above.

On the other hand, when the service provision plan modification request is received, the service provision plan information creation unit 331 again identifies the service user desired unallocated service use date and the extracted full-time job so that the modification is reflected. Create a service plan for full-time staff based on the date and time the staff wants to provide service.
That is, the service provision plan information creation unit 331 sets the contents of the correction as a constraint condition, and extracts the full-time staff extracted for each unallocated service use desired date and time of the identified service user so as to satisfy the constraint condition. Allocate the desired service provision date and time.

On the other hand, when the service provision plan storage request is received, the service provision plan information creation unit 331 stores the created full-time staff service provision plan in the server storage unit 32.
That is, the service provision plan information creation unit 331 refers to the service provision plan of the full-time staff stored in the server storage unit 32 and identifies the individual service provision plan. Then, the service provision plan information creation unit 331 stores the specified individual service provision plan and the like in the service provision plan management table stored in the server storage unit 32 by the same procedure as described above.

  With the above processing, for example, the full-time staff desired date / time management table shown in FIG. 4D, the part-time staff desired date / time management table shown in FIG. 4E, and the service user desired shown in FIG. When the date management table is given, the service provision plan management table shown in FIG. 5A is created.

  Hereinafter, processing by the service provision plan information inquiry unit 332 will be described. The service provision plan information inquiry unit 332 inquires and presents the service provision plan to the service provider.

Specifically, when a service provision plan inquiry request is received from the mobile terminal 2 via the server communication unit 31, the service provision plan information inquiry unit 332 displays a service provision plan display screen based on the service provision plan. Create data.
That is, the service provision plan information inquiry unit 332 refers to the service provision plan management table stored in the server storage unit 32 using a predetermined date as a key, and identifies the corresponding individual service provision plan. The service provision plan information inquiry unit 332 refers to the service user attribute information management table stored in the server storage unit 32 by using the ID of the service user related to the specified individual service provision plan as a key, and responds accordingly. Extract the name of the service user. Further, the service provision plan information inquiry unit 332 uses the service provider ID related to the identified individual service provision plan as a key, and the full-time staff attribute information management table and the part-time staff attribute information management table stored in the server storage unit 32. The name of the corresponding service provider is extracted. Then, the service provision plan information inquiry unit 332 includes the ID of the individual service provision plan for the identified individual service provision plan, and extracts the name of the service user, the name of the service provider, and the individual service provision plan. The service provision plan display screen display data for displaying the service provision time, icons and buttons for receiving various instructions in a predetermined layout is created. FIG. 7A is an example of a screen display of a service provision plan.

  The service provision plan information inquiry unit 332 transmits the created service provision plan display screen display data to the mobile terminal 2 via the server communication unit 31.

When the service provision plan date designation inquiry request is received from the portable terminal 2 via the server communication unit 31, the service provision plan information inquiry unit 332 creates the service provision plan display screen display data based on the service provision plan. To do.
That is, the service provision plan information inquiry unit 332 refers to the service provision plan management table stored in the server storage unit 32 using the date given as a parameter as a key, and identifies the corresponding individual service provision plan. Then, the service provision plan information inquiry unit 332 creates service provision plan display screen display data based on the identified individual service provision plan by the same procedure as described above.

On the other hand, when an inquiry request for an individual service provision plan is received, the service provision plan information inquiry unit 332 creates individual service provision plan display screen display data based on the individual service provision plan.
That is, the service provision plan information inquiry unit 332 refers to the service provision plan management table stored in the server storage unit 32 using the ID of the individual service provision plan given as a parameter as a key, and corresponds to the corresponding individual service provision plan. Is identified. The service provision plan information inquiry unit 332 refers to the service user attribute information management table stored in the server storage unit 32 by using the ID of the service user related to the specified individual service provision plan as a key, and responds accordingly. Extract the name of the service user. In addition, the service provision plan information inquiry unit 332 uses the service provider ID related to the identified individual service provision plan as a key, and the full-time staff attribute information management table and the part-time staff attribute information management table stored in the server storage unit 32. The name of the corresponding service provider is extracted. Further, the service provision plan information inquiry unit 332 refers to the work procedure management table stored in the server storage unit 32 using the ID of the provided service act related to the specified individual service provision plan as a key, and provides the corresponding provided service act. Extract the name of. Then, the service provision plan information inquiry unit 332 extracts the identified individual service provision plan including the ID of the individual service provision plan, the ID of the service user related to the individual service provision plan, the ID of the provided service action, and the like. Individual to display the name of the service user and the name of the service provider, the name of the provided service act, the service provision date and time, the service provision status, the buttons for receiving various instructions, etc. according to the individual service provision plan in a predetermined layout Create the service provision plan display screen display data. FIG. 7B is an example of a screen display of the individual service provision plan.

  Hereinafter, processing by the service provision plan information update unit 333 will be described. The service provision plan information update unit 333 provides the service provider with a means for updating the service provision plan.

Specifically, when a service provision status change request is received from the mobile terminal 2 via the server communication unit 31, the service provision plan information update unit 333 changes the service provision status related to the individual service provision plan. .
That is, the service provision plan information update unit 333 refers to the service provision plan management table stored in the server storage unit 32 using the ID of the individual service provision plan given as a parameter as a key, and corresponds to the corresponding individual service provision plan. Is identified. Then, the service provision plan information update unit 333 changes the service provision status related to the identified individual service provision plan from “not yet” to “done”. For example, as shown in FIG. 7B, by pressing a “change” button 714, the service provision status is changed from “not yet” to “done”, and the change instruction is transmitted to the server 3 to provide the service provision status. The data of is updated.

  Hereinafter, processing by the service user management information inquiry unit 334 will be described. The service user management information inquiry unit 334 inquires and presents the service user attribute information and the like to the service provider.

Specifically, when a service user attribute information inquiry request is received from the mobile terminal 2 via the server communication unit 31, the service user management information inquiry unit 334 creates attribute information display screen display data. To do.
That is, the service user management information inquiry unit 334 refers to the service user attribute information management table stored in the server storage unit 32 by using the service user ID given as a parameter as a key, and uses the corresponding service usage. The attribute information of a person. Then, the service user management information inquiry unit 334 creates attribute information display screen display data for displaying the extracted attribute information and the like of the service user in a predetermined layout. FIG. 6C is an example of a screen display of the attribute information of the service user.

On the other hand, when the service action work procedure inquiry request is received, the service user management information inquiry unit 334 creates work procedure display screen display data.
That is, the service user management information inquiry unit 334 refers to the work procedure management table stored in the server storage unit 32 using the service action ID given as a parameter as a key, and the name and work of the corresponding service action. Extract the procedure. Then, the service user management information inquiry unit 334 creates work procedure display screen display data for displaying the extracted service action name, work procedure, and the like in a predetermined layout. FIG. 7C is an example of a screen display of work procedure information.

On the other hand, when a service provision record inquiry request is received, the service user management information inquiry unit 334 creates service provision record display screen display data.
That is, the service user management information inquiry unit 334 refers to the service provision plan management table stored in the server storage unit 32 using the ID of the individual service provision plan given as a parameter as a key, and provides the corresponding individual service provision Identify the plan. In addition, the service user management information inquiry unit 334 refers to the service user attribute information management table stored in the server storage unit 32 using the ID of the service user related to the specified individual service provision plan as a key, and Extract the name of the service user. Further, the service user management information inquiry unit 334 uses the ID of the service provider related to the specified individual service provision plan as a key, and the full-time staff attribute information management table and the part-time staff attribute information management stored in the server storage unit 32. Refer to the table and extract the name of the corresponding service provider. Further, the service user management information inquiry unit 334 extracts the ID of the service provision record related to the specified individual service provision plan. Further, the service user management information inquiry unit 334 refers to the service provision record management table stored in the server storage unit 32 using the extracted service provision record ID as a key, and corresponds to the input form ID and service provision. Extract the situation. Further, the service user management information inquiry unit 334 acquires input form data corresponding to the extracted input form ID from the server storage unit 32. Then, the service user management information inquiry unit 334 uses the acquired input form data to extract the name of the extracted service user, the name of the service provider, the service provision date and time related to the identified individual service provision plan, and the extracted service Service provision record display screen display data for displaying a provision status or the like in a predetermined layout is created.

  The service user management information inquiry unit 334 transmits the created attribute information display screen display data and the like to the mobile terminal 2 via the server communication unit 31.

  Hereinafter, processing by the service user management information update unit 335 will be described. The service user management information update unit 335 provides the service provider with a means for updating the service user management information.

Specifically, when receiving a service provision record input form transmission request from the mobile terminal 2 via the server communication unit 31, the service user management information update unit 335 displays the service provision record input screen display data. create.
That is, the service user management information update unit 335 refers to the service provision plan management table stored in the server storage unit 32 using the ID of the individual service provision plan given as a parameter as a key, and provides the corresponding individual service provision Identify the plan. Further, the service user management information updating unit 335 refers to the service user attribute information management table stored in the server storage unit 32 using the ID of the service user related to the specified individual service provision plan as a key, and Extract the name of the service user. The service user management information updating unit 335 also uses the full-time staff attribute information management table and the part-time staff attribute information management stored in the server storage unit 32 with the ID of the service provider related to the specified individual service provision plan as a key. Refer to the table and extract the name of the corresponding service provider. In addition, the service user management information update unit 335 extracts the ID of the provided service action related to the specified individual service provision plan. Further, the service user management information update unit 335 refers to the work procedure management table stored in the server storage unit 32 using the extracted ID of the provided service action as a key, and the ID of the corresponding service provision record input form To extract. Also, the service user management information update unit 335 acquires input form data corresponding to the extracted input form ID from the server storage unit 32. Then, the service user management information updating unit 335 uses the acquired input form data to include the ID of the given individual service provision plan, the ID of the extracted input form, etc., and the name and service of the extracted service user Service provision record input screen display data for displaying a provider's name, service provision date and time related to the specified individual service provision plan, input fields, etc. in a predetermined layout is created. FIG. 7D is an example of a screen display of the service provision record input form.

  The service user management information update unit 335 transmits the created service provision record input screen display data to the mobile terminal 2 via the server communication unit 31.

When receiving a service provision record storage request from the portable terminal 2 via the server communication unit 31, the service user management information update unit 335 stores the service provision record in the server storage unit 32.
That is, the service user management information update unit 335 refers to the service provision plan management table stored in the server storage unit 32 using the ID of the individual service provision plan given as a parameter as a key, and provides the corresponding individual service provision Identify the plan. The service user management information updating unit 335 also assigns a newly provided service provision record ID to the input form ID and input data (service provision status) given as parameters. And stored in the service provision record management table stored in the server storage unit 32. Then, the service user management information update unit 335 stores the assigned service provision record ID as the ID of the service provision record related to the identified individual service provision plan.

(3) Operation of Server 3 FIGS. 8 to 10 are diagrams illustrating an example of an operation flow of the server 3. The operation flow described below is executed mainly by the server processing unit 33 in cooperation with each element of the server 3 based on a program stored in the server storage unit 32 in advance.

  FIG. 8 is a diagram illustrating an example of an operation flow of the service provision plan information creation unit 331.

  When the service provision plan creation request is received from the portable terminal 2 via the server communication unit 31, the service provision plan information creation unit 331 extracts the service user's desired service use date and time (step S100).

  The service provision plan information creation unit 331 extracts the service provision desired date and time of the part-time staff (step S102).

  The service provision plan information creation unit 331 creates a part-time staff service provision plan based on the extracted service user's desired service use date and time and the part-time staff's desired service provision date and time (step S104).

  The service provision plan information creation unit 331 creates service provision plan editing screen display data based on the created part-time staff service provision plan (step S106).

  The service provision plan information creation unit 331 transmits the created service provision plan edit screen display data to the mobile terminal 2 via the server communication unit 31 (step S108).

  When a date designation inquiry request for a service provision plan is received from the mobile terminal 2 via the server communication unit 31 (step S110-Yes), the service provision plan information creation unit 331 creates a service provision plan for the created part-time staff. Based on this, the service provision plan edit screen display data is created (step S112). Then, the service provision plan information creation unit 331 returns to the service provision plan edit screen display data transmission process (step S108).

  On the other hand, when the service provision plan correction request is received (step S114-Yes), the service provision plan information creation unit 331 again extracts the service use desired date and time of the extracted service user so that the correction is reflected. The service provision plan for the part-time staff is created based on the service provision desired date and time of the part-time staff (step S116). Then, the service provision plan information creation unit 331 returns to the service provision plan edit screen display data creation process (step S106).

  On the other hand, when the service provision plan storage request is received (step S114-No), the service provision plan information creation unit 331 stores the created part-time staff service provision plan in the server storage unit 32 (step S118).

  The service provision plan information creation unit 331 identifies the service user's desired date and time for using the unallocated service (step S120).

  The service provision plan information creation unit 331 extracts the service provision desired date and time of the full-time staff (step S122).

  The service provision plan information creation unit 331 creates a service provision plan for the full-time staff based on the specified unassigned service use desired date and time of the service user and the extracted service provision desired date and time of the full-time staff (step S124).

  The service provision plan information creation unit 331 creates service provision plan edit screen display data based on the created full-time staff service provision plan (step S126).

  The service provision plan information creation unit 331 transmits the created service provision plan edit screen display data to the mobile terminal 2 via the server communication unit 31 (step S128).

  When a date specification inquiry request for a service provision plan is received from the mobile terminal 2 via the server communication unit 31 (step S130-Yes), the service provision plan information creation unit 331 creates a service provision plan for the created full-time staff. Based on this, the service provision plan edit screen display data is created (step S132). Then, the service provision plan information creation unit 331 returns to the service provision plan edit screen display data transmission process (step S128).

  On the other hand, when the service provision plan modification request is received (step S134-Yes), the service provision plan information creation unit 331 again uses the unassigned service usage of the identified service user so that the modification is reflected. A service provision plan for the full-time staff is created based on the desired date and time and the service provision desired date and time of the extracted full-time staff (step S136). Then, the service provision plan information creation unit 331 returns to the service provision plan edit screen display data creation process (step S126).

  On the other hand, when the service provision plan storage request is received (step S134-No), the service provision plan information creation unit 331 stores the created full-time staff service provision plan in the server storage unit 32 (step S138). Then, the service provision plan information creation unit 331 ends the process.

  FIG. 9A is a diagram illustrating an example of an operation flow of the service provision plan information inquiry unit 332.

  When a service provision plan inquiry request is received from the portable terminal 2 via the server communication unit 31, the service provision plan information inquiry unit 332 creates service provision plan display screen display data based on the service provision plan ( Step S200).

  The service provision plan information inquiry unit 332 transmits the created service provision plan display screen display data to the mobile terminal 2 via the server communication unit 31 (step S202).

  When the date designation inquiry request for the service provision plan is received from the portable terminal 2 via the server communication unit 31 (step S204-Yes), the service provision plan information inquiry unit 332 determines the service provision plan based on the service provision plan. Display screen display data is created (step S206). Then, the service provision plan information inquiry unit 332 returns to the service provision plan display screen display data transmission process (step S202).

  On the other hand, when the inquiry request for the individual service provision plan is received (step S204-No), the service provision plan information inquiry unit 332 creates individual service provision plan display screen display data based on the individual service provision plan (step S204). S208).

  The service provision plan information inquiry unit 332 transmits the created individual service provision plan display screen display data to the mobile terminal 2 via the server communication unit 31 (step S210). Then, the service provision plan information inquiry unit 332 ends the process.

  FIG. 9B is a diagram illustrating an example of an operation flow of the service provision plan information update unit 333.

  When the service provision status change request is received from the mobile terminal 2 via the server communication unit 31, the service provision plan information update unit 333 changes the service provision status related to the individual service provision plan (step S300). And the service provision plan information update part 333 complete | finishes a process.

  FIG. 10A is a diagram illustrating an example of an operation flow of the service user management information inquiry unit 334.

  When a service user attribute information inquiry request is received from the mobile terminal 2 via the server communication unit 31 (step S400-Yes), the service user management information inquiry unit 334 receives the attribute information display screen display data. Create (step S402). Then, the service user management information inquiry unit 334 proceeds to a transmission process (step S410) of attribute information display screen display data and the like.

  On the other hand, when the service procedure work procedure inquiry request is received (step S404-Yes), the service user management information query unit 334 creates work procedure display screen display data (step S406). Then, the service user management information inquiry unit 334 proceeds to a transmission process (step S410) of attribute information display screen display data and the like.

  On the other hand, when a service provision record inquiry request is received (step S404-No), the service user management information inquiry unit 334 creates service provision record display screen display data (step S408).

  The service user management information inquiry unit 334 transmits the created attribute information display screen display data and the like to the mobile terminal 2 via the server communication unit 31 (step S410).

  FIG. 10B is a diagram illustrating an example of an operation flow of the service user management information update unit 335.

  When receiving a transmission request for a service provision record input form from the mobile terminal 2 via the server communication unit 31, the service user management information update unit 335 creates service provision record input screen display data (step S500). ).

  The service user management information update unit 335 transmits the created service provision record input screen display data to the mobile terminal 2 via the server communication unit 31 (step S502).

  When a service provision record storage request is received from the mobile terminal 2 via the server communication unit 31, the service user management information update unit 335 stores the service provision record in the server storage unit 32 (step S504). Then, the service user management information update unit 335 ends the process.

  As explained above, in service provider scheduling, assigning part-time staff with priority over full-time staff makes it easier for part-time staff to perform service provision work at their desired time. Thus, it is possible to improve the employment opportunities of the service users, thereby improving the service use opportunities of the service users.

  Note that the present invention is not limited to this embodiment. For example, in the present embodiment, the service user's desired service date / time is assigned to the service user's desired service date / time, and the service staff's desired service date / time is assigned to the unassigned service use desired date / time. However, for each service user's desired service use date, the full-time staff service offer desired date and each part-time staff service offer desired date and time are provided by the full-time staff each service offer desired date and time. You may assign simultaneously according to the restrictions which give priority to a desired date. As a result, it is possible to achieve operations and effects equivalent to those of the present embodiment.

  In this embodiment, the allocation process is performed for all service users and service providers. However, the allocation process may be performed for some service users and service providers. For example, the service users are grouped based on their attributes (for example, addresses), and the service provider also has their attributes (for example, qualifications) and relationships with service users belonging to the allocation target group (for example, , And the like, the allocation process may be performed for service users belonging to a predetermined group and service providers belonging to the predetermined group. Further, depending on the result, the service user group and / or the service provider group to be allocated may be changed or expanded sequentially. As a result, it is possible to reduce the load of the allocation process.

  In the present embodiment, the allocation process is performed based on the service user's desired service date and time and the service provider's desired service date and time. However, conditions other than the date and time (for example, the service user's address and Based on the service provider's service provision area, the service user's use service action and the service provider's service action, the service user's desired service provider and the service provider's desired service user, etc.) Allocation processing may be performed. This makes it possible to create a more preferable service provision plan.

  A computer program for causing a computer to realize the functions of the terminal processing unit 25 and the server processing unit 33 is recorded on a computer-readable recording medium such as a semiconductor recording medium, a magnetic recording medium, or an optical recording medium. May be provided in the form and installed in the server storage unit 32 from the recording medium using a known setup program or the like.

  It should be understood by those skilled in the art that various changes, substitutions, and modifications can be made thereto without departing from the spirit and scope of the present invention.

DESCRIPTION OF SYMBOLS 1 Visit service management support system 2 Portable terminal 21 Terminal communication part 22 Terminal memory | storage part 23 Operation part 24 Display part 25 Terminal processing part 251 Browse execution part 3 Server 31 Server communication part 32 Server storage part 33 Server processing part 331 Service provision plan information Creation unit 332 Service provision plan information inquiry unit 333 Service provision plan information update unit 334 Service user management information inquiry unit 335 Service user management information update unit 4 Base station 5 Mobile communication network 6 Gateway 7 Internet

Claims (10)

A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals,
A communication unit that communicates with each of the first terminal and the second terminal;
First service provider desired date and time information indicating the service provision desired date and time of the first service provider, second service provider desired date and time information indicating the service provision desired date and time of the second service provider, and service user's desired service use A storage unit for storing service user desired date and time information indicating the date and time;
Each date and time indicated by the second service provider desired date and time information is assigned to each date and time indicated by the service user desired date and time information, and subsequently, the second service among the dates and times indicated by the service user desired date and time information. For each date and time to which each date and time indicated by provider desired date and time information is not assigned, each date and time indicated by the first service provider desired date and time information is assigned, and the first service provider desired date and time information and the second service provider are assigned. Service provision plan information including a service user, a first service provider or a second service provider, and a service provision date is created based on the allocation result based only on desired date information , and the storage unit stores the service provision plan information. A service provision plan information creation unit to be stored in
A service provision plan information inquiry unit for transmitting the service provision plan information to the first terminal or the second terminal via the communication unit;
A server comprising: A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals,
A communication unit that communicates with each of the first terminal and the second terminal;
First service provider desired date and time information indicating the service provision desired date and time of the first service provider, second service provider desired date and time information indicating the service provision desired date and time of the second service provider, and service user's desired service use A storage unit for storing service user desired date and time information indicating the date and time;
For each date and time indicated by the service user desired date and time information, each date and time indicated by the first service provider desired date and time information and each date and time indicated by the second service provider desired date and time information are set as the first service provider desired date and time. All the dates and times indicated by the second service provider desired date and time information are assigned at the same time in accordance with a constraint that gives priority to each date and time indicated by the information, and only by the first service provider desired date and time information and the second service provider desired date and time information. Service provision for creating service provision plan information including a service user, a first service provider or a second service provider, and a service provision date and time based on the allocation result, and storing the service provision plan information in the storage unit A plan information creation department;
A service provision plan information inquiry unit for transmitting the service provision plan information to the first terminal or the second terminal via the communication unit;
A server comprising:   The server according to claim 1 or 2, wherein, when the allocation result is modified, the service provision plan information creation unit performs the allocation process again so that the modification is reflected in the allocation result.   The service provision plan information creating unit includes the service user desired date / time information relating to a service user belonging to a predetermined group of a plurality of groups, and a plurality of groups having a system different from the plurality of groups. The allocation process is performed based on the first service provider desired date / time information related to a first service provider belonging to a predetermined group and the second service provider desired date / time information related to a second service provider. The server as described in any one of 1-3. The storage unit further stores, for each service user, service user management information including attribute information of the service user and a service provision record related to the service user,
5. The server according to claim 1, further comprising a service user management information inquiry unit that transmits the service user management information to the first terminal or the second terminal via the communication unit. Server as described in the section.   An input form of a service provision record relating to a service user is transmitted to the first terminal or the second terminal via the communication unit and received from the first terminal or the second terminal via the communication unit. The server according to claim 5, further comprising a service user management information update unit that stores the service provision record in the storage unit as a service provision record related to the service user. A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals, the first service provider desired date and time information indicating the service provision desired date and time of the first service provider, the service of the second service provider A server comprising a storage unit for storing second service provider desired date and time information indicating a desired date and time of service and service user desired date and time information indicating a service user's desired date and time of service use A control method, the server,
For each date and time indicated by the service user desired date and time information, assign each date and time indicated by the second service provider desired date and time information,
Subsequently, for each date and time to which each date and time indicated by the second service provider desired date and time information is not assigned, of each date and time indicated by the service user desired date and time information, each of the date and time indicated by the first service provider desired date and time information is indicated. Assign a date and time,
A service including a service user, a first service provider or a second service provider, and a service provision date and time based on the allocation result based only on the first service provider desired date and time information and the second service provider desired date and time information Create provision plan information,
Storing the service provision plan information in the storage unit;
Transmitting the service provision plan information to the first terminal or the second terminal;
And a server control method. A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals, the first service provider desired date and time information indicating the service provision desired date and time of the first service provider, the service of the second service provider A server comprising a storage unit for storing second service provider desired date and time information indicating a desired date and time of service and service user desired date and time information indicating a service user's desired date and time of service use A control method, the server,
For each date and time indicated by the service user desired date and time information, each date and time indicated by the first service provider desired date and time information and each date and time indicated by the second service provider desired date and time information are set as the first service provider desired date and time. Allotting at the same time only according to the constraint condition that prioritizes each date and time indicated by the second service provider desired date and time information over each date and time indicated by the information,
A service user, a first service provider or a second service provider, and a service providing date and time based on the allocation result based only on the first service provider desired date and time information and the second service provider desired date and time information Create provision plan information,
Storing the service provision plan information in the storage unit;
Transmitting the service provision plan information to the first terminal or the second terminal;
And a server control method. A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals, the first service provider desired date and time information indicating the service provision desired date and time of the first service provider, the service of the second service provider A server comprising a storage unit for storing second service provider desired date and time information indicating a desired date and time of service and service user desired date and time information indicating a service user's desired date and time of service use A control program, to the server,
For each date and time indicated by the service user desired date and time information, assign each date and time indicated by the second service provider desired date and time information,
Subsequently, for each date and time to which each date and time indicated by the second service provider desired date and time information is not assigned, of each date and time indicated by the service user desired date and time information, each of the date and time indicated by the first service provider desired date and time information is indicated. Assign a date and time,
A service including a service user, a first service provider or a second service provider, and a service provision date and time based on the allocation result based only on the first service provider desired date and time information and the second service provider desired date and time information Create provision plan information,
Storing the service provision plan information in the storage unit;
Transmitting the service provision plan information to the first terminal or the second terminal;
A server control program characterized by causing A first type of work type, a first terminal relating to a first service provider that provides a service in a work type that works continuously for a long time, and a second type different from the first type of work type A second terminal relating to a second service provider that provides a service in a work form that is shorter and more discrete than the first type of work form, the first terminal, and the first work form A server in a service management support system comprising a server capable of communicating with each of two terminals, the first service provider desired date and time information indicating the service provision desired date and time of the first service provider, the service of the second service provider A server comprising a storage unit for storing second service provider desired date and time information indicating a desired date and time of service and service user desired date and time information indicating a service user's desired date and time of service use A control program, to the server,
For each date and time indicated by the service user desired date and time information, each date and time indicated by the first service provider desired date and time information and each date and time indicated by the second service provider desired date and time information are set as the first service provider desired date and time. Assigning simultaneously according to a constraint condition that prioritizes each date and time indicated by the second service provider desired date and time information over each date and time indicated by the information,
A service user, a first service provider or a second service provider, and a service providing date and time based on the allocation result based only on the first service provider desired date and time information and the second service provider desired date and time information Create provision plan information,
Storing the service provision plan information in the storage unit;
Transmitting the service provision plan information to the first terminal or the second terminal;
A server control program characterized by causing

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