JP6598249B2 - Order management system and order management method - Google Patents

Description

  The present invention relates to an order management system and an order management method.

  In stores such as restaurants, pubs, and karaoke stores, order management systems are used in which order details are input to a handy terminal and the input order is transmitted from the handy terminal to an order management device. In order management system, it is necessary to input information such as table number, number of people, customer class, and identification number of the employee who entered the order, in order to identify the customer at the time of order entry. There are also stores in which customers operate a handy terminal placed on a table or the like to input order details.

In addition, it has been proposed to input order contents from a mobile terminal such as a smartphone owned by a customer. Thus, when a customer inputs order contents from his / her mobile terminal, it is necessary to prevent illegal orders such as mischief.
For example, Patent Document 1 describes a technique for preventing fraud by using a mobile terminal held by a customer as an order entry order terminal.

JP 2014-2641 A

  However, in the technique described in Patent Document 1, since it is a condition that the customer can place an order only when the customer is in the vicinity of the store, it is not certain that the customer will come to the store.

  The present invention has been made in view of the above-described problems, and an object thereof is to provide an order management system and an order management method that can prevent an illegal order.

(1) In order to achieve the above object, an order management system according to an aspect of the present invention acquires information about a customer who owns a mobile terminal, generates new order information based on the acquired information, and generates The in-store system that transmits the new order information to the server device, and the mobile terminal provides access information based on the new order information necessary for accessing the server device, and the access that the in-store system provides A mobile terminal that acquires information and transmits the acquired access information to the server device; the in-store system; and the mobile terminal connected to the mobile terminal via a network; and the new order information transmitted by the in-store system; Based on the access information transmitted by the mobile terminal, the mobile terminal can use the function provided by the in-store system. Comprising a server device for determining whether the said server device, when permitting the connection of the mobile terminal, wherein the generating the connection terminal code based on the new order information, the connection terminal code generated, the portable terminal When the mobile terminal uses various functions provided by the server device, the mobile terminal transmits the connection terminal code to the server device, and the server device transmits the server device. According to the connected terminal code, the mobile terminal is provided with various functions that can be provided to the customer who owns the mobile terminal that has transmitted the access information .

(2) Further, in the order management system according to one aspect of the present invention, the in-store system sets a slip number for identifying a slip based on information about the customer when the customer can be regarded as ordering food. The state in which the new order information including at least the customer can be regarded as ordering food is at least one of the state in which the customer has ordered food and the state in which the customer has been passed through the table. The information regarding the dish identification information for identifying the food ordered by the customer, the table information for identifying the table, the information indicating the number of the customers, the information indicating the time when the customer entered the store, the food for the customer You may make it be at least 1 of the information which shows the time which ordered.

(3) In the order management system according to an aspect of the present invention, the access information includes a URL (Uniform Resource Locator) that is an address connectable to the server device and at least a slip number for identifying the slip, The portable terminal acquires the access information, connects to the acquired URL, transmits at least the slip number as connection request information to the server device, and the server device transmits the new order transmitted by the in-store system. Information is compared with the connection request information transmitted by the mobile terminal, and as a result of comparison, if the information included in the new order information matches the connection request information, the connection of the mobile terminal is permitted. May be.

( 4 ) Further, in the order management system according to one aspect of the present invention, the in-store system includes information for identifying a store, table information for identifying a table, table information for identifying the customer, An order input device that transmits order data including dish identification information for identifying the number of people and the food ordered by the customer to the order management device, the order data transmitted by the order input device is acquired, and the acquired order data The slip number is generated based on the information, the new order information including the generated slip number is transmitted to the server device, and the access information is generated using information identifying the slip number, the URL, and the store. An order management device that transmits the generated access information to a printing device; and a printing device that prints the access information transmitted by the order management device. The portable terminal acquires the access information printed by the printing device, connects to the URL included in the acquired access information, and acquires the connection terminal code transmitted by the server device. Good.

( 5 ) Further, in the order management system according to one aspect of the present invention, the in-store system includes information for identifying a store, table information for identifying a table, table information for identifying the customer, and input of the customer. An order input device that transmits order data including the number of people to the order management device, the order data transmitted by the order input device is acquired, the slip number is generated based on the acquired order data, and the generated slip Order management for transmitting the new order information including a number to the server device, generating the access information using the slip number, the URL, and information for identifying the store, and transmitting the generated access information to a printing device And a printing device for printing the access information transmitted by the order management device, and the portable terminal is configured to print the access information printed by the printing device. By acquiring the access information, it connects to the URL included in the access information, connects to the URL included in the acquired access information, and acquires the connection terminal code transmitted by the server device. Also good.

( 6 ) Further, in the order management system according to one aspect of the present invention, the in-store system includes dish identification information for identifying the number of customers and dishes ordered by the customers, which are input by an operation of an employee. Order data including table unconfirmed information indicating that the table is unconfirmed is transmitted to the order management apparatus, the access information transmitted by the order management apparatus is acquired, and the acquired access information is presented to the customer. An order input device, the order data transmitted by the order input device is acquired, a slip number for identifying a slip is generated based on the acquired order data, and the new order information including the generated slip number is The access information is generated using the slip number, the URL, and information for identifying the store, and the generated access information is input to the order entry. An order management device that transmits to the device, and a printing device, wherein the portable terminal acquires the access information presented by the order input device, connects to the URL included in the acquired access information, and The connection terminal code transmitted by the server device is acquired, and when the table is determined, table information for identifying the table is transmitted to the server device, and the server device acquires the table information transmitted by the portable terminal. Generating table confirmation information including the acquired table information and the new order information, and transmitting the generated table confirmation information to the order management apparatus, wherein the order management apparatus transmits the table confirmation information transmitted by the server apparatus. And the slip information obtained by adding the table information to the new order information in accordance with the acquired table confirmation information. The printing device acquires the slip information transmitted by the order management device, and adds the table information to the new order information according to the acquired slip information. The new order information included may be printed.

( 7 ) Further, in the order management system according to one aspect of the present invention, the in-store system is a meal ticket based on order data including dish identification information for identifying a dish ordered by the customer input by the customer's operation. A ticket vending machine that transmits the order data to the order management device, receives the access information transmitted by the order management device, and presents the received access information to the customer who has ordered the ticket vending machine; Acquiring the order data to be transmitted, generating a slip number for identifying the slip based on the acquired order data, transmitting the new order information including the generated slip number to the server device, and the slip number and An order management device that generates the access information using information identifying the URL and the store, and transmits the generated access information to the ticket vending machine; and a printing device; The mobile terminal acquires the access information presented by the ticket vending machine, connects to the URL included in the acquired access information, acquires the connection terminal code transmitted by the server device, Is transmitted to the server device, the server device acquires the table information transmitted by the mobile terminal, and the table confirmation including the acquired table information and the new order information. Information is generated, and the generated table confirmation information is transmitted to the order management device. The order management device transmits the table information to the new order information according to the table confirmation information transmitted by the server device. The added slip information is transmitted to the printing device, and the printing device acquires and acquires the slip information transmitted by the order management device. The slip information may be printed.

( 8 ) Further, in the order management system according to one aspect of the present invention, when the printing device acquires information indicating that cooking of the dish ordered by the customer is completed, information for identifying the store; The cooking completion information including the slip number is generated, and the generated cooking completion information is transmitted to the server device. The server device is based on the slip number included in the cooking completion information transmitted by the printing device. The information indicating that the ordered dish is completed is transmitted to the portable terminal to which the connection terminal code has been transmitted, and the portable terminal confirms that the ordered dish transmitted by the server device is completed. You may make it alert | report the information to show.

( 9 ) Further, in the order management system according to an aspect of the present invention, the in-store system may issue a call instruction in response to a call instruction indicating an employee call instruction from the customer transmitted by the order management apparatus. The mobile terminal is provided with a calling device that notifies the transmitted mobile terminal of the table information, and the mobile terminal identifies a store when the server device can issue the calling instruction by acquiring the connection terminal code. The call instruction including the information to be performed and the table information is generated, and the generated call instruction is transmitted to the server device. The server device responds to the call instruction according to the call instruction transmitted by the portable terminal. The table information included may be transmitted to the order management device for information identifying the store.

( 10 ) Further, in the order management system according to an aspect of the present invention, the portable terminal can input an additional order to the server device by acquiring the connection terminal code, and the input of the additional order. Is sent by the customer, the additional order information including the information indicating the contents of the additional order, the information for identifying the store, and the slip number is transmitted to the server device. The additional order information is transmitted to the order management apparatus with information for identifying the store included in the additional order information transmitted by the order management apparatus, and the order management apparatus uses the additional order information transmitted by the server apparatus to check the slip. Information is generated and the generated slip information is transmitted to the printing device, and the printing device prints the slip information of the additional order information transmitted by the order management device. It may be so that.

( 11 ) In order to achieve the above object, an order management method according to an aspect of the present invention includes a mobile terminal, an in-store system, and a server device connected to the in-store system and the mobile terminal via a network. An order management method of an order management system comprising: the in-store system acquires information about a customer who owns a mobile terminal, generates new order information based on the acquired information, and generates the new order An order information transmission procedure for transmitting information to a server device, a provision procedure for the in-store system to provide access information based on the new order information necessary for the mobile terminal to access the server device, and the mobile terminal The transmission procedure for acquiring the access information provided by the in-store system and transmitting the acquired access information to the server device, The server device can use the function provided by the in-store system based on the new order information transmitted by the order information transmission procedure and the access information transmitted by the transmission procedure. And a determination procedure for determining whether or not the server device permits connection of the portable terminal, generates a connection terminal code based on the new order information, and generates the connection terminal code with the portable terminal. A procedure for transmitting to the in-store system, a procedure for transmitting the connection terminal code to the server device when the portable terminal uses various functions provided by the server device, and the server device includes the portable device In accordance with the connection terminal code transmitted by the terminal, various functions that can be provided to the customer who owns the mobile terminal that transmitted the access information are provided. Providing to the band terminal .

According to (1) and ( 11 ), since the mobile terminal of the customer who is willing to order is connected to the server device, real-time such as cooking status on the ordering side is realized after realizing complete fraud prevention Information can be provided to customers.

  According to (2), new order information including a slip number for identifying a slip is transmitted to the server device when the customer can be regarded as ordering food. Thereby, according to (2), the server device stores this new order information in its own device, and compares the stored new order information with the information transmitted by the mobile terminal that has accessed the server device. By determining whether or not the mobile terminal can be connected to the server device, it is possible to connect the mobile terminal of the customer who is willing to order and the server device.

According to (3), since the access information necessary for accessing the server device is provided to the mobile terminal of the customer who is willing to place an order, the mobile device of the customer who is willing to order is connected to the server device. can do.
According to ( 1 ), since the server device transmits the connection terminal code to the portable terminal including information necessary for using the function provided by the server device, the connection of the portable terminal to the server device is performed. It is possible to provide a function to the mobile terminal of a customer who is willing to place an order by determining whether it is acceptable.

According to ( 4 ), since the table and dishes to be ordered are confirmed, and the customer is willing to order, the server device connects the customer's mobile terminal to the server device. It is possible to prevent unauthorized orders due to simple connections.
According to ( 5 ), even before the table is confirmed and the dish to be ordered is confirmed, the customer exists in the store and the customer is willing to order. Since the portable terminal is connected to the server device, it is possible to prevent an unauthorized order or the like due to an unauthorized connection.

According to ( 6 ), even before the customer is seated at the table, when the server device is in a state where the customer is willing to place an order, the customer's mobile terminal is connected to the server device. It is possible to prevent unauthorized orders due to unauthorized connections.

According to ( 7 ), even before the customer is seated at the table, when the customer purchases the meal ticket at the ticket vending machine, the customer is deemed to be willing to place an order, and the portable terminal of the customer is Since it is made to connect to, the illegal order etc. by unauthorized connection can be prevented.
According to ( 8 ), when cooking is completed, information indicating that cooking has been completed can be transmitted to the portable terminal owned by the customer who has established a connection to the server device of the store. By seeing this notification, the customer can know that the food has been prepared and can go to the restaurant.

According to ( 9 ), even when a mobile terminal that is not permitted to connect is connected to the server device, a connection with the server device cannot be established with a mobile terminal that does not intend to place an order. It is possible to prevent an illegal call instruction from an unauthorized mobile terminal. According to ( 9 ), the customer can call the employee by operating the mobile terminal connected to the server device. And the employee can know that there was a call from the customer by confirming the table number notified to the calling device.
According to ( 10 ), the customer can place an additional order by operating the mobile terminal connected to the server device. In addition, according to ( 10 ), even when a mobile terminal that is not permitted to connect is connected to the server apparatus, a connection with the server apparatus cannot be established with a mobile terminal that does not intend to place an order. It is possible to prevent unauthorized additional orders by mobile terminals that are not permitted to connect.

It is a schematic block diagram of the order management system which concerns on this embodiment. It is a schematic block diagram of the in-store system which concerns on this embodiment. It is a schematic block diagram of the portable terminal which concerns on this embodiment. It is a schematic block diagram of the order input device which concerns on this embodiment. It is a sequence diagram of the 1st processing example which the order management system concerning this embodiment performs. It is a figure which shows the new order information which the server apparatus 5 which concerns on this embodiment memorize | stores. It is a sequence diagram of the 2nd processing example which the order management system concerning this embodiment performs. It is a sequence diagram of the 3rd processing example which the order management system concerning this embodiment performs. It is a sequence diagram of the 4th processing example which the order management system concerning this embodiment performs. It is a sequence diagram of the 4th processing example which the order management system concerning this embodiment performs. It is a sequence diagram of the 5th processing example which the order management system concerning this embodiment performs. It is a sequence diagram of the 6th processing example which the order management system concerning this embodiment performs. It is a figure which shows an example of the image displayed on the display part of the portable terminal in the 6th process example which concerns on this embodiment. It is a figure which shows an example of the external shape of the calling device which concerns on this embodiment. It is a sequence diagram of the 7th processing example which the order management system concerning this embodiment performs. It is a figure which shows an example of the image displayed on the display part of the portable terminal in the 7th example of a process concerning this embodiment. It is a sequence diagram of the 8th processing example which the order management system concerning this embodiment performs. It is a figure which shows an example of the image displayed on the display part of the portable terminal in the 8th process example which concerns on this embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the present embodiment, as an example of the order management system, a system used in restaurants such as restaurants, pubs, fast food stores, convenience stores, etc. will be described as an example, and food and drink will be described as an example of products.

  FIG. 1 is a schematic configuration diagram of an order management system 1 according to the present embodiment. As shown in FIG. 1, the order management system 1 includes a mobile terminal 3, an in-store system 4, and a server device 5. The mobile terminal 3, the in-store system 4, and the server device 5 are connected via the Internet 2.

  The Internet 2 is a network using, for example, a TCP / IP communication standard. The connection between the in-store system 4 and the server device 5 is, for example, a wired network, and the connection of the mobile terminal 3 is, for example, a wireless network.

  The in-store system 4 is a system used in restaurants such as restaurants and pubs. The in-store system 4 also receives information (new order information) on orders received by the store clerk using the order input device 46 (handy terminal) or information (new order information) on orders based on meal tickets purchased by customers at the ticket vending machine 44. And transmitted to the server device 5 via the Internet 2. Further, the in-store system 4 performs various processes in accordance with the acquired new order information, and issues a slip printed with a two-dimensional code such as a QR code (registered trademark) in accordance with the acquired new order information. The configuration and operation of the in-store system 4 will be described later. Further, the code to be used is not limited to the QR code (registered trademark), but may be another two-dimensional code, or a three-dimensional code.

  The portable terminal 3 is a terminal that a customer has, and includes a communication function, an input function, and a display function. The portable terminal 3 is, for example, a smartphone, a tablet terminal, a wearable terminal, a wristwatch type terminal, a portable game device, or the like. The portable terminal 3 reads the two-dimensional code printed on the slip, the two-dimensional code presented by the order input device 46, or the two-dimensional code presented by the printing device 45, and makes a connection request based on the read result. The generated connection request is transmitted to the server device 5 via the Internet 2. The mobile terminal 3 transmits information (additional order information) related to the additional order corresponding to the result of the operation by the customer to the in-store system 4 via the Internet 2. The configuration and operation of the mobile terminal 3 will be described later.

  The server device 5 is a server device installed on a cloud, for example. The server device 5 acquires the order data transmitted by the in-store system 4 via the Internet 2 and generates a new order information table according to the acquired order data. Further, the server device 5 acquires the connection request information transmitted by the mobile terminal 3 via the Internet 2, authenticates the acquired connection request, and displays the authentication result via the Internet 2. To the in-store system 4. The server device 5 acquires additional order information transmitted from the mobile terminal 3 via the Internet 2. The configuration and operation of the mobile terminal 3 will be described later.

Next, a configuration example and operation of the in-store system 4 will be described.
FIG. 2 is a schematic configuration diagram of the in-store system 4 according to the present embodiment. As shown in FIG. 2, the in-store system 4 includes a broadband router 41, a POS (Point Of Sale system) 42, an order management device 43, a ticket vending machine 44, a printing device 45, an order input device 46, and A calling device 47 is provided. The broadband router 41, the POS 42, the order management device 43, and the ticket vending machine 44 are connected to each other via a wired network 48. The printing device 45, the order input device 46, and the calling device 47 are connected to the order management device 43 via the wireless network 49.

The wired network 48 is, for example, a LAN (Local Area Network). The wireless network 49 is, for example, a Wi-Fi standard network that is an IEEE 802.11 standard.
The broadband router 41 is a network device that interconnects different networks of the Internet 2 and the wired network 48, and is a router that connects the POS 42, the order management device 43, and the ticket vending machine 44 to the Internet 2.

  The POS 42 is a register, and is a device that acquires the order data transmitted by the order management device 43 and calculates the sales amount of the product using the acquired order data. For example, when a customer places an order at a cash register, the POS 42 generates order data in accordance with the order, and transmits the generated order data to the order management apparatus 43 via the wired network 48. When the employee operates the order input device 46 and receives an order from a customer, the POS 42 acquires the order data transmitted by the order management device 43. Further, when the customer operates the portable terminal 3 to input an order (including additional orders), the POS 42 acquires the order data transmitted by the order management device 43. The POS 42 performs accounting processing based on the acquired order data.

  The order management device 43 acquires the order data transmitted from the POS 42 or the ticket vending machine 44 via the wired network 48. Alternatively, the order management device 43 acquires the order data transmitted from the order input device 46 via the wireless network 49. Alternatively, the order management device 43 acquires the order data transmitted from the mobile terminal 3 via the Internet 2, the broadband router 41, and the wired network 48. The order management device 43 generates a two-dimensional code based on the acquired order data, and includes the generated two-dimensional code in the order data and transmits it to the printing device 45. In addition, when the ordered food is cooked, the order management device 43 generates call data for calling a customer based on the order data, and transmits the generated call data to the call device 47 via the wireless network 49. .

  The ticket vending machine 44 includes, for example, a button for each product, a touch panel type input unit, a currency slot, a prepaid card insertion or communication unit, and the like. The ticket vending machine 44 generates order data according to the result of the operation by the customer, and transmits the generated order data to the order management device 43 via the wired network 48. Note that the ticket vending machine 44 may include a printing device 45.

  The printing device 45 acquires the order data transmitted from the order management device 43 via the wireless network 49 and prints the acquired order data on a slip. The printing device 45 also prints the two-dimensional code included in the order data on the slip.

  The order input device 46 is a device possessed by an employee (store clerk, waitress, waiter), and includes an input unit and a display unit. The order input device 46 generates order data in accordance with the result operated by the employee, and transmits the generated order data to the order management device 43 via the wireless network 49. The configuration of the order input device 46 will be described later.

  The calling device 47 includes a display unit, acquires the call data transmitted from the order management device 43 via the wireless network 49, and displays the acquired call data. Here, the call data includes, for example, table No (number) which is information for identifying the table or information indicating the table No. The calling device 47 is often installed at a high position on the wall in the store so that the employee can easily check the display unit.

Next, a configuration example and operation of the mobile terminal 3 will be described.
FIG. 3 is a schematic configuration diagram of the mobile terminal 3 according to the present embodiment. As shown in FIG. 3, a communication unit 301, a key input unit 302, a camera 303, a display unit 304, a CPU (Central Processing Unit) 305, a ROM (Read Only Memory) 306, a RAM (Random Access Memory). 307, a storage device 308, and a sound output unit 309. The communication unit 301, key input unit 302, camera 303, display unit 304, CPU 305, ROM 306, RAM 307, storage device 308, and sound output unit 309 are connected via a bus 310.

  The communication unit 301 receives information transmitted from the order management apparatus 43 via the Internet 2 under the control of the CPU 305, and outputs the received information to the CPU 305. Further, the communication unit 301 transmits information (including order data and a two-dimensional code) output by the CPU 305 to the order management apparatus 43 via the Internet 2.

  The key input unit 302 is a touch panel input unit provided on a mechanical switch / display unit 304. The key input unit 302 detects the result of the operation by the customer and outputs the detected input information to the CPU 305.

The camera 303 captures an image including a two-dimensional code printed on a slip in response to an instruction from the CPU 305 and outputs the captured image to the CPU 305.
The display unit 304 is a liquid crystal panel, an organic EL (electroluminescence) panel, or the like, and displays an image output from the CPU 305.

  For example, the CPU 305 reads an order program stored in the storage device 308 and controls the mobile terminal 3 in accordance with the read order program. The CPU 305 connects to the Internet 2 and downloads the order program in advance according to the operation of the customer, and installs the downloaded order program in the storage device 308 in advance. The CPU 305 generates and generates an order input image to be displayed on the display unit 304 in accordance with the order program, an additional order input image for inputting an additional order, a display image when reading a two-dimensional code, an image of an accounting instruction, and the like. The image is output to the display unit 304. The order input image includes an image for prompting input of a table No., an image for prompting input of the number of customers seated on a table chair, a selection image for an ordered dish name, and an input for the number of ordered dishes. Images etc. are included. A single table is a table or a plurality of tables arranged adjacent to each other. In the present embodiment, the total number of customers seated on the chair of this single table is called the number of customers. For this reason, the number of customers seated on the table chair is one or more, and there may be a plurality of customers. The CPU 305 generates order data based on the input information output from the key input unit 302, and transmits the generated order data by controlling the communication unit 301. The order data includes information such as the table number, the number of customers, the menu number of the dish (cooking identification information) (hereinafter simply referred to as the menu number) and the number, which is information for identifying the ordered food. Yes. Further, the CPU 305 acquires the call data transmitted from the order management device 43 via the Internet 2 or the wireless network 49. Here, the menu number is a number set in advance for each dish, for example, 0001 for coffee, 0002 for tea, and the like. Then, the CPU 305 generates a call image and a call sound according to the acquired call data, outputs the generated call image to the display unit 304, and outputs the generated call sound to the sound output unit 309.

The ROM 306 stores a control program for the mobile terminal 3 and the like.
The RAM 307 temporarily stores, for example, order data.

The storage device 308 is, for example, a flash memory. The storage device 308 stores an order program. The ROM 306 may store an order program. The ordering program includes a program that captures at least a QR code (registered trademark), recognizes the captured image, and connects to a server site URL embedded in the QR code (registered trademark).
The sound output unit 309 is a speaker, for example. The sound output unit 309 reproduces the sound information output by the CPU 305.

Next, a configuration example and operation of the order input device 46 will be described.
FIG. 4 is a schematic configuration diagram of the order input device 46 according to the present embodiment. As shown in FIG. 4, a communication unit 461, a key input unit 462, a display unit 463, a CPU 464, a ROM 465, a RAM 466, and a storage device 467 are provided. The communication unit 461, key input unit 462, display unit 463, CPU 464, ROM 465, RAM 466, and storage device 467 are connected via a bus 468.

The communication unit 461 transmits the order data output from the CPU 464 to the order management apparatus 43 via the wireless network 49.
The key input unit 462 is a touch panel sensor provided on a plurality of switches and the display unit 463. The plurality of switches include a button for each dish, a number button for inputting a table number, the number of people, and the number of orders. The key input unit 462 detects a key operated by an employee and outputs information indicating the detected key to the CPU 464.
The display unit 463 displays various information according to the control of the CPU 464. The display unit 463 is, for example, a liquid crystal panel or an organic EL panel.

  The CPU 464 reads out the control program stored in the ROM 465 and various information stored in the RAM 466 or the storage device 467, and controls each unit based on the read control program and various information. In addition, the CPU 464 stores necessary information in the RAM 466. The CPU 464 is connected to each unit included in the order input device 46 via the wireless network 49 in a state where data can be input and output. The CPU 464 stores the input information detected by the key input unit 462 in the RAM 466. Further, the CPU 464 causes the display unit 463 to display the input information detected by the key input unit 462. The CPU 464 generates order data based on the input information detected by the key input unit 462, and outputs the generated order data to the communication unit 461.

The ROM 465 stores a control program used by the CPU 464.
The RAM 466 and the information used by the CPU 464 are temporarily stored.
The storage device 467 is, for example, a flash memory. The storage device 467 holds data that is not desired to be lost when the power of the order input device 46 is consumed and the contents of the RAM 466 cannot be held. The data that is not desired to be lost includes, for example, the terminal number and employee number of the order management device 43, menu information (such as the dish name / menu number and unit price), and past operation history (log data).

<First processing example>
Next, an example of processing performed by the order management system 1 will be described.
In the first processing example, an example in which an employee takes an order from a customer and inputs the order to the order input device 46 will be described.
FIG. 5 is a sequence diagram of a first processing example performed by the order management system 1 according to the present embodiment. The following processing is performed after the customer is seated at the table.

(Step S1) The employee operates the key input unit 462 of the order input device 46 to input a new order from the customer. The data input by the employee includes a table number, the number of customers, customer group (age, gender) data, order data, and the like. Subsequently, the CPU 464 of the order input device 46 generates transmission data according to the result of the employee operating the key input unit 462. The transmission data includes a table number, the number of customers seated on the table, customer demographic data, order data, and the like. The order data includes a menu number and the number of items.
(Step S <b> 2) The CPU 464 transmits the generated transmission data to the order management apparatus 43 via the communication unit 461 and the wireless network 49.

(Step S3) The order management device 43 receives the order by acquiring the transmission data transmitted by the order input device 46. The order management device 43 uses the acquired transmission data to give a slip No (number) (hereinafter also referred to as numbering), generates a check code, and generates slip data. Here, the check code is data generated using, for example, the table No. or customer information (number of customers, customer base, etc.), and is used as an identifier for preventing unauthorized orders.

(Step S4) The order management device 43 transmits the new order information to the server device 5 via the wired network 48 and the Internet 2. The new order information includes a store number (number), table number, slip number, customer data, order information, and check code. Store No. is, for example, a store-specific number assigned to each store in a chain store. The order information includes information indicating that there is order data and order data. In addition, when the slip No. is given so as not to overlap at all chain stores or the store No is included in the slip No., the new order information may not include the store No. In this case, the server device 5 may determine the store based on the slip No. Further, the new order information may not include the check code. In this case, the order management device 43 may generate slip print data without using the check code, and the server device 5 may authenticate based on the new order information not including the check code.

(Step S5) The order management device 43 generates slip print data using the acquired transmission data, and transmits the generated slip print data to the printing device 45 via the wireless network 49. In the example shown in FIG. 5, the slip print data is QR code (registered trademark) image data. The QR code (registered trademark) includes at least a server site URL, a store number, a slip number, and a check code that are accessed by the customer by operating the mobile terminal 3. In this embodiment, a QR code (registered trademark) including a server site URL, a store number, a slip number, and a check code is referred to as access information.

(Step S6) The printing device 45 acquires the slip print data transmitted by the order management device 43 and issues a slip g51 on which the acquired slip print data is printed (also referred to as slip printing). Subsequently, the employee gives the issued slip g51 to the customer. Note that the printing device 45 may be included in the order input device 46. Alternatively, the printing device 45 may be installed on each table.

(Step S7) The server device 5 acquires the new order information transmitted by the order management device 43, converts the acquired new order information into a table format (also referred to as table creation), and is included in the server device 5 or the server device 5 Is stored in a storage device connected to the. The server device 5 stores new order information in a table format for each slip No. Therefore, the new order information data in the table format is generated for each store, as shown in FIG. 6, and the table No., customer segment data, order information (menu number, number), and check code are associated with the slip No. It has been. FIG. 6 is a diagram showing new order information stored in the server device 5 according to the present embodiment. As shown in FIG. 6, new order information includes, for example, slip No. 564321, table No. 38, check code X215P2, menu number 0023, number 1 and customer data in males in their 20s. Are associated with each other. For example, when an additional order is received from a customer whose slip No. is 564321, additional order information (menu number, number) is added to the slip No.

(Step S8) The customer acquires a slip g51 on which slip print data is printed. Subsequently, the customer operates the key input unit 302 of the mobile terminal 3 to select an order program. Subsequently, the CPU 305 of the mobile terminal 3 activates the order program. Subsequently, the customer photographs the slip g51 with the camera 303.

(Step S9) The CPU 305 of the mobile terminal 3 recognizes the image of the QR code (registered trademark) taken by the camera 303 and checks the server site URL, store number, slip number, and check included in the QR code (registered trademark). The code is read, and the read server site URL, store number, slip number, and check code are stored in the storage device 308.

(Step S <b> 10) The CPU 305 connects to the server site URL read by controlling the communication unit 301 via the Internet 2. After the connection, the CPU 305 transmits the store number, slip number, and check code as connection request information to the server device 5 via the Internet 2.

(Step S <b> 11) The server device 5 acquires connection request information transmitted by the mobile terminal 3. Subsequently, the server device 5 compares the acquired information with the stored table format information to determine that the authentication is OK when there is matching information, and there is no matching information. It is determined that the authentication is NG. Subsequently, when the server device 5 determines that the authentication is OK (step S11; OK), the server apparatus 5 proceeds to the process of step S14. When the server device 5 determines that the authentication is NG (step S11; NG), the server device 5 Proceed to processing.

(Step S <b> 12) The server device 5 determines that the authentication is NG because the authentication is NG, and transmits information indicating that the authentication is NG to the mobile terminal 3 via the Internet 2.

(Step S <b> 13) The CPU 305 acquires information indicating that the authentication transmitted by the server device 5 is NG via the communication unit 301. In response to the information indicating that the acquired authentication is NG, the CPU 305 displays an image g52 “authentication failed” indicating that the authentication is NG on the display unit 304 by the order program, and ends the processing. To do.

(Step S <b> 14) Since the authentication is OK, the server device 5 generates a connection terminal code including the store number and the slip number based on the new order information, and the generated connection terminal code is transmitted to the mobile terminal via the Internet 2. 3 to send. The connection terminal code is information indicating the mobile terminal 3 that permits connection to the server device 5. The server device 5 is used when notifying the mobile terminal 3 of the connection terminal code. Subsequently, the server device 5 stores the connection terminal code in association with, for example, the store number, the slip number, and the order information.

(Step S <b> 15) The CPU 305 acquires the connection terminal code transmitted from the server device 5 via the communication unit 301. In response to the acquisition of the connection terminal code, the CPU 305 displays an image g53 “connected function menu” indicating that the authentication is OK on the display unit 304. The function menu includes, for example, order data (cooking name, number of pieces), cooking progress, total amount, input of additional order, and the like. A symbol g162 in FIG. 16 is an example of a function menu, and various function button images b166 to b169 correspond to, for example, input of order data (cooking name, number of pieces), cooking progress, total amount, and additional order. . The function menu provided by the server device 5 is, for example, a web application. The server device 5 stores a menu number and a dish name in association with each other. And the server apparatus 5 converts a menu number into a dish name using this stored information, and provides a function menu (function provided by the store system). The connection request transmitted by the CPU 305 after connection with the server device 5 includes a connection terminal code.
(Step S <b> 16) The server device 5 transmits the connection terminal code to the order management device 43 via the Internet 2.

(Step S17) After the mobile terminal 3 is connected to the server device 5, the customer selects a function menu. When the function menu is selected by the customer, the CPU 305 continues processing by transmitting a connection request including the connection terminal code and information indicating the selected function menu to the server device 5 via the Internet 2. Note that, even if the authentication is OK, the server device 5 ends the connection with the portable terminal 3 by changing the authentication to NG, for example, after the customer has finished accounting.

  Through the above processing, when the customer is in an ordering intention, the mobile terminal 3 owned by the customer can be connected to the server device 5 in the store. The state in which the customer is willing to place an order is at least one of the state in which the customer has placed an order with the employee or the state in which the customer has paid for the order by purchasing a meal ticket or the like. That is, since the server device 5 is configured to connect the customer's mobile terminal 3 to the server device 5 when the customer is willing to place an order, it is possible to prevent an unauthorized order due to an unauthorized connection due to mischief or the like. Can do.

  The connection terminal code may be the same as the check code, or may be a personal identification number or password assigned by the server device 5 for each portable terminal 3. A customer who uses the mobile terminal 3 may use the mobile terminal 3 to be described later to input the connection terminal code and then operate it when calling an employee or placing an additional order. Good. Alternatively, the CPU 305 of the mobile terminal 3 may store the connection terminal code in the storage device 308.

<Second processing example>
In the second processing example, an example in which a customer inputs an order from the mobile terminal 3 will be described.
FIG. 7 is a sequence diagram of a second processing example performed by the order management system 1 according to the present embodiment. The following processing is also performed after the customer is seated at the table.

(Step S101) The employee operates the key input unit 462 of the order input device 46 to select a function for issuing a blank slip. The employee operates the key input unit 462 to input a table number, the number of customers, customer segment data, and the like. Subsequently, the CPU 464 of the order input device 46 generates a blank slip issuing instruction for issuing a blank slip according to the result of the employee operating the key input unit 462. The empty slip issuing instruction includes a table number, the number of customers seated on the table, customer group data, and the like. That is, the empty slip issue instruction includes information indicating that order data is not included. Alternatively, the order data may not be included in the empty slip issue instruction.
(Step S <b> 102) The CPU 464 transmits the generated empty slip issue instruction to the order management apparatus 43 via the communication unit 461 and the wireless network 49.

(Step S103) The order management device 43 receives the order by acquiring the empty slip issue instruction transmitted by the order input device 46. The order management device 43 uses the acquired empty slip issuing instruction to number slips No., generates a check code, and generates slip data.

(Step S104) The order management apparatus 43 transmits new order information to the server apparatus 5 via the wired network 48 and the Internet 2. The new order information includes a store number, a table number, a slip number, customer data, order information, and a check code. Here, the order information includes information indicating that there is no order data. Note that the order management device 43 includes information indicating that there is no order data when the empty slip issuance instruction includes information indicating that order data is not included, or when order data is not included. Information indicating that the customer's order is unconfirmed).

(Step S <b> 105) The order management device 43 generates slip print data using the acquired transmission data, and transmits the generated slip print data to the printing device 45 via the wireless network 49.

(Step S106) The printing device 45 acquires the slip print data transmitted by the order management device 43 and issues a slip g61 on which the acquired slip print data is printed. Subsequently, the employee gives the issued slip g61 to the customer.

(Step S <b> 107) The server device 5 acquires the new order information transmitted by the order management device 43, converts the acquired new order information into a table format, and the server device 5 includes or is connected to the server device 5. Remember me.

(Step S108) The CPU 305 of the mobile terminal 3 performs the same process as in step S8 (FIG. 5).
(Step S109) The CPU 305 performs the same process as in step S9 (FIG. 5).
(Step S110) The CPU 305 performs the same process as in step S10 (FIG. 5).

(Step S <b> 111) The server device 5 acquires information transmitted by the mobile terminal 3. Subsequently, the server device 5 compares the acquired information with the stored table format information to determine that the authentication is OK when there is matching information, and there is no matching information. It is determined that the authentication is NG. Subsequently, when it is determined that the authentication is OK (step S111; OK), the server device 5 proceeds to the process of step S114, and when it is determined that the authentication is NG (step S111; NG), the process of step S112 is performed. Proceed to processing.

(Step S112) The server device 5 performs the same process as in step S12 (FIG. 5).
(Step S <b> 113) The CPU 305 acquires information indicating that the authentication transmitted by the server device 5 is NG via the communication unit 301. In response to the information indicating that the acquired authentication is NG, the CPU 305 displays an image g62 “authentication failed” indicating that the authentication is NG on the display unit 304 by the order program, and ends the processing. To do.

(Step S114) The server device 5 performs the same process as in step S14 (FIG. 5).
(Step S115) The CPU 305 performs the same process as in step S15 (FIG. 5).
(Step S116) The CPU 305 performs the same process as in step S16 (FIG. 5).

(Step S117) After step S116 is completed, the customer who has established the connection with the server device 5 operates the function menu displayed on the display unit 304 of the portable terminal 3 to obtain order data (cooking name, number of pieces), etc. Enter. The CPU 305 continues processing according to the customer's selection of the function menu.

  Through the above processing, when the customer is in an ordering intention, the mobile terminal 3 owned by the customer can be connected to the server device 5 in the store. In the second processing example, the state in which the customer is willing to order is a state in which the customer is seated at the table. As described above, since the server device 5 connects the customer's mobile terminal 3 to the server device 5 when the customer is willing to place an order, in the second processing example as well, fraud due to mischief, etc. It is possible to prevent unauthorized orders due to simple connections.

<Third processing example>
In the third processing example, an example of processing for a waiting customer whose table number on which the customer is seated has not been determined will be described.
FIG. 8 is a sequence diagram of a third processing example performed by the order management system 1 according to the present embodiment.

(Step S201) The employee operates the key input unit 462 of the order input device 46 to select a button for executing the waiting order function. The employee operates the key input unit 462 to input the number of customers, customer demographic data, order data, and the like. Subsequently, the CPU 464 of the order input device 46 generates waiting order data according to the result of the employee operating the key input unit 462. Note that the waiting order data includes information indicating that the table has not been determined (table unconfirmed information), the number of customers, customer segment data, order data, and the like. The waiting order data includes unique information for identifying the order input device 46.

(Step S202) The CPU 464 transmits the generated waiting order data to the order management apparatus 43 via the communication unit 461 and the wireless network 49.

(Step S203) The order management device 43 receives the order by acquiring the waiting order data transmitted by the order input device 46. The order management device 43 uses the acquired weighting order data to assign a slip No., generates a check code, and generates new order information. Here, in the new order information, store No, table unconfirmed information, voucher No, clientele data, order information, are included check code.
(Step S204) The order management device 43 transmits the new order information to the server device 5 via the wired network 48 and the Internet 2.

(Step S205) The server device 5 performs the same process as in step S7 (FIG. 5).
(Step S206) The order management device 43 generates QR code (registered trademark) image data using the acquired new order information, and generates the generated QR code (registered trademark) image data according to the specific information. The data is transmitted to the order input device 46 via the wireless network 49.

(Step S207) The CPU 464 acquires the QR code (registered trademark) image data transmitted by the order management apparatus 43, and displays the QR code (registered trademark) g71 based on the acquired QR code (registered trademark) image data on the display unit. 463. Subsequently, the employee presents the QR code (registered trademark) g71 displayed on the display unit 463 to the customer. If the employee has a mobile printer, the employee may print the QR code (registered trademark) and hand it to the customer.

(Step S208) The CPU 305 of the mobile terminal 3 performs the same process as in Step S8 (FIG. 5).
(Step S209) The CPU 305 performs the same process as in step S9 (FIG. 5).
(Step S210) The CPU 305 performs the same process as in step S10 (FIG. 5).

(Step S211) The server device 5 acquires the information transmitted by the portable terminal 3. Subsequently, the server device 5 compares the acquired information with the stored table format information to determine that the authentication is OK when there is matching information, and there is no matching information. It is determined that the authentication is NG. Subsequently, when the server apparatus 5 determines that the authentication is OK (step S211; OK), the server apparatus 5 proceeds to the process of step S214. When the server apparatus 5 determines that the authentication is NG (step S211; NG), the server apparatus 5 proceeds to step S212. Proceed to processing.

(Step S212) The server device 5 performs the same process as in step S12 (FIG. 5).
(Step S213) The CPU 305 acquires information indicating that the authentication transmitted by the server device 5 is NG via the communication unit 301. In response to the information indicating that the acquired authentication is NG, the CPU 305 displays an image g72 “authentication failed” indicating that the authentication is NG on the display unit 304 by the order program, and ends the processing. To do.

(Step S214) The server device 5 performs the same process as in step S14 (FIG. 5).
(Step S215) The CPU 305 performs the same process as in step S15 (FIG. 5).
(Step S216) The CPU 305 performs the same process as in step S16 (FIG. 5). After processing, CPU 305 advances the process to step S217.

(Step S217) The customer sits on a table chair after the table is empty. Subsequently, the customer uses the mobile terminal 3 to read, for example, an IC tag installed on the table. The CPU 305 acquires the table number by reading the IC tag. The customer may input the table number by operating the key input unit 302 of the mobile terminal 3 in accordance with the order application. Alternatively, the customer may operate the key input unit 302 of the mobile terminal 3 according to the order application and read, for example, a QR code (registered trademark) pasted on a table by the camera 303.
(Step S <b> 218) The CPU 305 transmits the acquired table No. to the server device 5 via the Internet 2.

(Step S219) The server device 5 acquires the table No transmitted by the mobile terminal 3, and generates table determination information according to the acquired table No. Note that the table confirmation information includes a slip number and a table number. Subsequently, the server device 5 transmits the generated table confirmation information to the order management device 43 via the Internet 2.

(Step S220) The order management device 43 acquires the table confirmation information transmitted by the server device 5, and generates slip print data using the acquired table confirmation information. Note that the order management device 43 may generate slip print data using information stored in the device itself. Subsequently, the order management device 43 transmits the generated slip print data to the printing device 45 via the wireless network 49.

(Step S221) The printing device 45 prints the slip g74 using the slip print data transmitted by the order management device 43. The employee of the kitchen starts cooking in response to this slip g74. That is, in the third processing example, the order is accepted in step S201, but at this point, the customer has not been seated at the table yet. For this reason, in the third processing example, after the customer is seated at the table, the printing device 45 prints the slip g74 which is an instruction to start cooking after the server device 5 acquires the table No.

(Step S222) After step S221 is completed, the customer who has established the connection with the server device 5 operates the function menu displayed on the display unit 304 of the mobile terminal 3 to obtain order data (cooking name, number of pieces), etc. Enter. The CPU 305 continues processing according to the customer's selection of the function menu.

  Through the above processing, when the customer is in an ordering intention, the mobile terminal 3 owned by the customer can be connected to the server device 5 in the store. In the third processing example, the state in which the customer is willing to place an order is a state in which the order is first communicated to the employee in the waiting state even before the customer is seated at the table. As described above, since the server device 5 connects the customer's mobile terminal 3 to the server device 5 when the customer is willing to place an order, in the third processing example, fraud due to mischief or the like. It is possible to prevent unauthorized orders due to simple connections.

<Fourth processing example>
In the fourth processing example, an example in which a customer purchases a meal ticket at the ticket vending machine 44 will be described.
9 and 10 are sequence diagrams of a fourth processing example performed by the order management system 1 according to the present embodiment.

(Step S301) The customer purchases a meal ticket at the ticket vending machine 44. Subsequently, the ticket vending machine 44 issues a meal ticket and generates order data based on the purchased meal ticket. Note that the ticket vending machine 44 determines, for example, that a single transaction is an order of one person or one group. The order data includes a menu number and the number of items.

(Step S <b> 302) The ticket vending machine 44 transmits the generated order data to the order management apparatus 43 via the wired network 48. The customer data is acquired by the ticket vending machine 44 by selecting a sex and an age group so that it can be understood which dish is the order of the person at the time of purchase of the meal ticket, and is sent to the order management device 43. You may make it transmit.

(Step S303) The order management device 43 receives the order by acquiring the order data transmitted by the ticket vending machine 44. The order management device 43 uses the acquired order data to assign a slip No., generates a check code, generates slip data, and generates new order information. Here, the new order information includes the store number, information indicating that the table is unconfirmed, slip number, customer data, order information, and check code. When there is no customer demographic data, new order information may use information indicating that there is no customer demographic data instead of the customer demographic data.
(Step S304) The order management device 43 transmits new order information to the server device 5 via the wired network 48 and the Internet 2.

(Step S305) The server device 5 performs the same process as in step S7 (FIG. 5).
(Step S 306) The order management apparatus 43 generates QR code (registered trademark) image data using the generated new order information, and the generated QR code (registered trademark) image data is transmitted via the wireless network 49. It transmits to the ticket machine 44.

(Step S307) The ticket vending machine 44 acquires the QR code (registered trademark) image data transmitted by the order management apparatus 43, and receives the QR code (registered trademark) g81 based on the acquired QR code (registered trademark) image data. The information is displayed on the display unit of the ticket vending machine 44. If the ticket vending machine 44 has a printer or is connected to the ticket vending machine 44, the ticket vending machine 44 prints a QR code (registered trademark) g81 and provides it to the customer. Also good. At this time, in addition to the QR code (registered trademark) g81, the ticket vending machine 44 may also print information related to the details of the order (cooking name, number, unit price, total amount, etc.).

(Step S308) The CPU 305 of the mobile terminal 3 performs the same process as in Step S8 (FIG. 5).
(Step S309) The order management device 43 generates slip data using the generated new order information, and transmits the generated slip data to the printing device 45 via the wireless network 49.
(Step S310) The printing device 45 prints the slip g82 according to the slip data transmitted by the order management device 43. The slip g82 is used, for example, in a kitchen where food is ordered.

(Step S310) The CPU 305 of the mobile terminal 3 performs the same process as in Step S8 (FIG. 5).
(Step S311) The CPU 305 performs the same process as in step S9 (FIG. 5).
(Step S312) The CPU 305 performs the same processing as in step S10 (FIG. 5).

(Step S313) The server device 5 acquires information transmitted by the mobile terminal 3. Subsequently, the server device 5 compares the acquired information with the stored table format information to determine that the authentication is OK when there is matching information, and there is no matching information. It is determined that the authentication is NG. Subsequently, when it is determined that the authentication is OK (step S313; OK), the server device 5 proceeds to the process of step S316, and when it is determined that the authentication is NG (step S313; NG), the process of step S314 is performed. Proceed to processing.

(Step S314) The server device 5 performs the same processing as in step S12 (FIG. 5).
(Step S <b> 315) The CPU 305 acquires information indicating that the authentication transmitted by the server device 5 is NG via the communication unit 301. In response to the information indicating that the acquired authentication is NG, the CPU 305 causes the order program to display an image g83 “authentication failed” indicating that the authentication is NG on the display unit 304, and ends the processing. To do.

(Step S316) The server device 5 performs the same process as in step S14 (FIG. 5).
(Step S317) The CPU 305 performs the same process as in step S15 (FIG. 5).
(Step S318) The CPU 305 performs the same process as in step S16 (FIG. 5). The CPU 305 proceeds to step S319 (FIG. 10).

(Step S319) The customer sits at a favorite table, for example. Subsequently, the customer uses the mobile terminal 3 to read, for example, an IC tag installed on the table. The CPU 305 performs processing similar to that in step S217 (FIG. 8). The customer may input the table number by operating the key input unit 302 of the mobile terminal 3 in accordance with the order application. Alternatively, the customer may operate the key input unit 302 of the mobile terminal 3 according to the order application and read, for example, a QR code (registered trademark) pasted on a table by the camera 303.
(Step S320) The CPU 305 performs the same process as in step S218 (FIG. 8).
(Step S321) The server device 5 performs the same process as in step S219 (FIG. 8).

(Step S322) The order management device 43 extracts the table number and slip number included in the table confirmation information transmitted by the server device 5, and sends the extracted table number and slip number to the printing device 45 via the wireless network 49. Send.
(Step S323) The printing device 45 determines the table No by acquiring the table No and the slip No transmitted by the order management device 43. Subsequently, the printing device 45 prints, for example, a cooking instruction slip g85 for the kitchen.

(Step S324) After step S323 is completed, the customer who has established the connection with the server device 5 operates the function menu displayed on the display unit 304 of the mobile terminal 3, so that the order data (cooking name, number), etc. Enter. The CPU 305 continues processing according to the customer's selection of the function menu.

  Through the above processing, when the customer is in an ordering intention, the mobile terminal 3 owned by the customer can be connected to the server device 5 in the store. In the fourth processing example, the state in which the customer is willing to place an order is a state in which the customer purchases a meal ticket at the ticket vending machine 44. In this state, even before the customer is seated at the table, since the meal ticket has already been purchased, it can be considered that the customer is willing to order. As described above, the server device 5 connects the customer's mobile terminal 3 to the server device 5 when the customer is willing to place an order. Therefore, in the fourth processing example, fraud due to mischief or the like. It is possible to prevent unauthorized orders due to simple connections.

In the fifth processing example, an example will be described in which a customer purchases a meal ticket at the ticket vending machine 44 and notifies the portable terminal 3 when cooking is completed.
FIG. 11 is a sequence diagram of a fifth processing example performed by the order management system 1 according to the present embodiment. It is assumed that the printing device 45 is installed in a kitchen. Further, it is assumed that the printing device 45 includes an operation unit (not shown) or a barcode reader.

In the fifth process, after the process of steps S301 to S318 (FIG. 10), the process proceeds to step S419 of FIG.
(Step S419) The person in the kitchen inputs a cooking slip No. to the printing device 45 when the cooking is completed. Alternatively, when the barcode of the slip No. is printed on the slip, the person at the kitchen uses the barcode reader of the printing device 45 to read the barcode. Subsequently, the printing apparatus 45 acquires the input slip No. or acquires the read slip No.

(Step S <b> 420) The printing apparatus 45 adds information indicating that cooking has been completed in association with the acquired slip No., and transmits the information to the order management apparatus 43 via the wireless network 49.
(Step S <b> 421) The order management device 43 transmits the slip No transmitted by the printing device 45 and information obtained by adding the store No. to the server device 5 via the Internet 2.

(Step S422) The server device 5 refers to the stored information of the slip No. transmitted by the printing device 45 and the information indicating that cooking has been completed, the store No. added thereto, and the connection terminal code that matches the information. Acquired by reading.
(Step S423) The server device 5 transmits information indicating that cooking has been completed to the mobile terminal 3 of the connection terminal code acquired via the Internet 2. Subsequently, the CPU 305 of the mobile terminal 3 acquires information indicating that cooking has been transmitted from the server device 5 via the communication unit 301, and the display unit 304 according to the acquired information indicating that cooking has been performed. Is displayed with the image “cooked” indicated by reference numeral g105.

  By the above processing, according to the fifth processing example, when cooking is completed, it indicates that cooking has been performed on the mobile terminal 3 owned by the customer who has established a connection to the server device 5 in the store. Information can be transmitted and notified. By seeing this notification, the customer can know that the food has been prepared and can go to the restaurant.

  Note that the order management system 1 may perform the processes of steps S419 to S423 in the fifth process example after the first process to the third process.

<Sixth processing example>
In the sixth processing example, an example in which a customer calls an employee using the mobile terminal 3 will be described.
FIG. 12 is a sequence diagram of a sixth processing example performed by the order management system 1 according to the present embodiment. The calling device 47 is installed in the store. FIG. 13 is a diagram illustrating an example of an image displayed on the display unit 304 of the mobile terminal 3 in the sixth processing example according to the present embodiment. FIG. 14 is a diagram illustrating an example of the outer shape of the calling device 47 according to the present embodiment. As shown in FIG. 14, the calling device 47 includes an antenna 471 and a display unit 472. The following processing is performed after the mobile terminal 3 acquires the connection terminal code.

(Step S501) When the customer wants to call an employee, the customer selects a call function button from the order application on the portable terminal 3. At this time, for example, an image including the image b131 of the employee call button denoted by reference numeral g131 in FIG. 13 is displayed on the display unit 304. After the customer selects the button b131, a confirmation image with the symbol g131 is displayed. The confirmation image includes an image b132 of a “Yes” button for executing a call and an image b133 of a “Cancel” button for canceling the call. Subsequently, the CPU 305 of the portable terminal 3 detects that a call function button (for example, the button b132) is selected as a result of the customer operating the key input unit 302.

(Step S <b> 502) The CPU 305 transmits information indicating that a call instruction has been received from the mobile terminal 3 to the server device 5 via the Internet 2 according to the detected result. Note that the call instruction includes a store number and a table number. Note that the call instruction may include a slip No. and a connection terminal code.

(Step S503) The server device 5 acquires the call instruction transmitted by the mobile terminal 3, and uses the table No. included in the acquired call instruction as a call instruction, and the order management device of the store corresponding to the store No via the Internet 2 43. Note that the call instruction transmitted from the server device 5 to the order management device 43 may include a slip No. and a connection terminal code. The server device 5 stores a store number and a unique value (for example, a MAC (Media Access Control) address) that identifies the order management device 43 installed in each store in association with each other.

(Step S <b> 504) The order management device 43 acquires the calling instruction transmitted by the server device 5, and transmits the acquired calling instruction to the calling device 47 via the wireless network 49. Subsequently, the calling device 47 acquires the call instruction transmitted from the order management device 43 via the antenna 471, and displays the table number included in the acquired call instruction on the display unit 472.

  Through the above processing, according to the sixth processing example, the customer can call the employee by operating the mobile terminal 3 connected to the server device 5. Then, when the table No. is displayed on the display unit 472 of the calling device 47, the employee can know that the customer has called. As described above, according to the sixth processing example, even when the portable terminal 3 that is not permitted to be connected is connected to the server device 5, the portable terminal 3 that does not intend to place an order is the server device 5. Since the connection is not established, it is possible to prevent an illegal call instruction from the mobile terminal 3 that is not permitted to connect.

  In the example described above, the calling device 47 may include a confirmation button (not shown) for each displayed table number. When the employee confirms the display on the display unit 472 of the calling device 47 and heads to the table, the calling device 47 transmits the confirmation result to the order management device 43 via the wireless network 49 by pressing this confirmation button. You may make it do. Then, the order management device 43 may transmit the confirmation result to the server device 5 via the Internet 2. Further, the server device 5 may transmit the confirmation result to the portable terminal 3 via the Internet 2. Further, the CPU 305 of the portable terminal 3 may acquire the confirmation result transmitted by the server device 5 and cause the display unit 304 to acquire the confirmation result. Thereby, the customer can confirm that the call of the employee is transmitted to the employee.

<Seventh processing example>
In the seventh processing example, an example in which a customer makes an additional order using the mobile terminal 3 will be described.
FIG. 15 is a sequence diagram of a seventh processing example performed by the order management system 1 according to the present embodiment. The order management system 1 performs the following processing after the mobile terminal 3 acquires the connection terminal code. Further, the order management system 1 may perform the sixth processing example according to the necessity of calling the employee before or after the seventh processing example.

(Step S601) When the customer wants to place an additional order, the customer selects an additional order button from the order application on the portable terminal 3. When the CPU 305 detects that the add button image b <b> 161 is selected, the CPU 305 displays an image for placing an additional order on the display unit 304.

(Step S <b> 602) When the CPU 305 detects that an additional order is selected by the customer and the transmission button is pressed in the image to be added, the server 305 transmits the additional order information via the Internet 2 by the communication unit 301. To 5. The additional order information includes additional order data, a store number, and a slip number. The additional order data includes a menu number and the number of dishes.

(Step S <b> 603) The server device 5 acquires the additional order information transmitted by the mobile terminal 3, and sends the additional order data and the slip No. included in the acquired additional order information via the Internet 2 to the store No. It transmits to the management apparatus 43.

(Step S604) The order management device 43 receives the order by acquiring the additional order information transmitted by the server device 5. Subsequently, the order management device 43 generates slip print data as a cooking instruction based on the acquired additional order information, and the generated slip print data is installed in each cooking place via the wireless network 49. It transmits to the printing device 45. The slip print data includes the dish name and number.

(Step S605) The printing device 45 acquires the slip print data transmitted by the order management device 43 and prints the slip g151. The employee of the kitchen starts cooking in response to this slip g151.

Next, an operation performed by the customer, an example of an image displayed on the display unit 304 of the mobile terminal 3, and an example of processing of the CPU 305 will be described.
FIG. 16 is a diagram illustrating an example of an image displayed on the display unit of the mobile terminal in the seventh processing example according to the present embodiment.

  The display unit 304 of the mobile terminal 3 displays an image function menu (function selection) including, for example, the image b161 of the additional order button denoted by reference numeral g161 in FIG. In addition, although the symbol b161 shows the image b161 of the additional order button, as shown by the symbol g162, in the function selection (function menu), a plurality of function button images b166 to b169 are displayed.

  The customer operates the key input unit 302 to select the image b161 of the additional order button. When the CPU 305 detects that the additional order button b161 has been selected, the CPU 305 displays on the display unit 304 an image for performing an additional order with the symbol g162. It should be noted that the image for performing the additional order includes an add button image b162, a confirmation button image b163, and a send button image b164.

  The customer selects the add button image b162 to place an additional order. When the CPU 305 detects that the additional order button image b162 is selected, the CPU 305 displays a dish name that can be added between the additional button image b162 and the confirmation button b163. The customer selects a dish name to be added and further selects a desired number from an auxiliary screen (not shown). When the CPU 305 detects that a dish name has been selected, the CPU 305 sets the selected dish name as additional order data. Subsequently, for example, when the CPU 305 detects that the selected dish name has been pressed for a long time, the CPU 305 displays an auxiliary screen for selecting the number of dishes on the display unit 304. Subsequently, the CPU 305 adds the number of selected dishes to the additional order data.

  The customer selects the image b163 of the transmission button after the selection of the dish to be added and the input of the number are completed. When the confirmation button image b163 is selected, the CPU 305 may display, for example, the ordered dish name and number on the display unit 304. Alternatively, when the confirmation button image b163 is selected, the CPU 305 may display the selected or input additional order data. When the CPU 305 detects that the transmission button image b <b> 164 has been selected, the CPU 305 displays an image of the code g <b> 162 including the transmission completion button image b <b> 165 on the display unit 304.

  The CPU 305 displays the image with the symbol g162 on the display unit 304 for a predetermined time, and then switches to the image of the function menu (function selection) with the symbol g163. When CPU 305 detects that the customer has selected transmission completion button b165, CPU 305 may switch to the function menu (function selection) image of issue g163.

  Through the above processing, according to the seventh processing example, the customer can place an additional order by operating the mobile terminal 3 connected to the server device 5. As described above, according to the seventh processing example, even when the mobile terminal 3 that is not permitted to be connected is connected to the server device 5, the server device 5 Since the connection with is not established, it is possible to prevent an unauthorized additional order by the mobile terminal 3 that is not permitted to connect.

<Eighth processing example>
In the eighth processing example, an example in which the printing device 45 transmits a cooking provision preparation completion notification, which is information indicating that cooking has been completed, to the mobile terminal 3 will be described.
FIG. 17 is a sequence diagram of an eighth processing example performed by the order management system 1 according to the present embodiment. FIG. 18 is a diagram illustrating an example of an image displayed on the display unit 304 of the mobile terminal 3 in the eighth processing example according to the present embodiment. The following processing is performed after the order is completed and the mobile terminal 3 After obtaining the connection terminal code. In the following example, an example in which the printing device 45 transmits a dish provision preparation completion notification to the server device will be described. Instead of the printing device 45, for example, the order input device 46 sends a dish provision preparation completion notification to the server device. You may make it transmit. In this case, the employee may input to the order input device 46 that cooking has been completed. Then, the order input device 46 may generate a food provision preparation completion notification in response to this input, and transmit the generated food provision preparation completion notification to the server device. Note that the order management system 1 may perform the above-described sixth processing example before or after the eighth processing example according to the necessity of calling a clerk.

(Step S <b> 701) The printing apparatus 45 executes a cooking provision preparation completion function when cooking is completed. The cooking provision preparation completion function is a function in which an employee of the cooking shop inputs that cooking has been completed, and the printing device 45 detects this input. When the printing device 45 includes a barcode reader and the barcode is printed on the slip, the printing device 45 reads the barcode on the slip so that the employee can detect that the dish has been prepared. It may be.

(Step S <b> 702) The printing apparatus 45 generates a dish provision preparation completion notification based on the detected result, and transmits the dish provision preparation completion notification to the server apparatus 5 via the wireless network 49. Here, the dish provision preparation completion notification includes a store number, a slip No., and order data (menu number and number) for which provision preparation has been completed.

(Step S703) The server device 5 acquires the dish provision preparation completion notification transmitted by the printing device 45. Subsequently, the server device 5 extracts the menu number in the order data for which provision preparation included in the acquired dish provision preparation completion notification is completed, and converts the extracted menu number into a dish name. Subsequently, the server device 5 transmits a dish provision preparation completion notification including the converted dish name to the mobile terminal 3 corresponding to the slip No. included in the dish provision preparation completion notification via the Internet 2. Here, the dish provision preparation completion notification includes information indicating which dish name (including number) is completed, information indicating a place where the dish is to be obtained, and the like. The server device 5 stores a menu number and a counter to go to the store in association with each store in advance, and uses the stored information to generate information indicating a place to go for cooking.

(Step S <b> 704) The CPU 305 of the mobile terminal 3 acquires the dish provision preparation completion notification transmitted by the server device 5 via the Internet 2 and the communication unit 301. The CPU 305 displays an image indicated by reference numeral g181 in FIG. 18 on the display unit 304 in response to the acquired dish provision preparation completion notification. Reference numeral g 181 includes an image g 181 of the “OK” button indicating that the preparation of cooking is complete, the name of the dish (soy sauce ramen), the number (1), the place to go for the dish (please come to the third window), and the approval. include. Note that the CPU 305 may output a sound (eg, “ping-pong”) from the sound output unit 309 in response to the acquired dish provision preparation completion notification.

  With the above processing, according to the eighth processing example, when cooking is completed, information indicating that cooking has been completed can be transmitted to the mobile terminal 3 of the customer.

The first to eighth processing examples described above are examples, and the present invention is not limited to this range.
For example, the mobile terminal 3 may be used for establishing a connection with the server device 5 via the in-store wireless network 49. Further, the server device 5 may transmit an application that can be played in the store to the portable terminal 3 until cooking is completed. Further, the server device 5 may transmit campaign information, a coupon ticket, and the like to the mobile terminal 3. Further, the server device 5 may provide the mobile terminal 3 with music and video that can be viewed only in the store. Further, the server device 5 may provide points and discount tickets to the mobile terminal 3 according to the order. Further, the server device 5 may notify the mobile terminal 3 of a recommended menu when, for example, an additional order is placed. Further, the server device 5 may provide the portable terminal 3 with a password or the like that can obtain an additional item of the game. Note that the server device 5 may provide these services for a period when the customer is in the store, a customer who orders a campaign menu, or a customer who orders more than a predetermined amount.

DESCRIPTION OF SYMBOLS 1 ... Order management system, 2 ... Internet, 3 ... Portable terminal, 301 ... Communication part, 302 ... Key input part, 303 ... Camera, 304 ... Display part, 305 ... CPU, 306 ... ROM, 307 ... RAM, 308 ... Memory | storage 309 ... Sound output unit, 310 ... Bus, 4 ... In-store system, 41 ... Broadband router, 42 ... POS, 43 ... Order management device, 44 ... Ticket vending machine, 45 ... Printing device, 46 ... Order input device, 461 ... Communication unit, 462 ... Key input unit, 463 ... Display unit, 464 ... CPU, 465 ... ROM, 466 ... RAM, 467 ... Storage device, 47 ... Calling device, 471 ... Antenna, 472 ... Display unit, 5 ... Server device

Claims (11)

Acquire information about a customer who owns the mobile terminal, generate new order information based on the acquired information, send the generated new order information to a server device, and the mobile terminal accesses the server device An in-store system that provides access information based on the new order information required for
A mobile terminal that acquires the access information provided by the in-store system and transmits the acquired access information to the server device;
Based on the new order information connected to the in-store system and the mobile terminal via a network and transmitted by the in-store system and the access information transmitted by the mobile terminal, the mobile terminal is connected to the in-store system. A server device for determining whether or not the function provided by can be used;
Equipped with a,
The server device
When permitting connection of the mobile terminal, generate a connection terminal code based on the new order information, transmit the generated connection terminal code to the mobile terminal and the in-store system,
The portable terminal is
When using various functions provided by the server device, the connection terminal code is transmitted to the server device,
The server device
In accordance with the connection terminal code transmitted by the mobile terminal, the mobile terminal is provided with various functions that can be provided to customers who own the mobile terminal that transmitted the access information.
Order management system. The in-store system is
Generating the new order information including at least a slip number for identifying a slip based on the information about the customer when the customer can be regarded as ordering food;
The state in which the customer can be considered to order food is
At least one of a state in which the customer orders food and a state in which the customer is passed through a table;
Information about the customer is
Dish identification information for identifying food ordered by the customer, table information for identifying the table, information indicating the number of customers, information indicating the time when the customer entered the store, and time when the customer ordered food The order management system according to claim 1, wherein the order management system is at least one of information. The access information is
A URL (Uniform Resource Locator) which is an address connectable to the server device and at least a slip number for identifying the slip,
The portable terminal is
Acquire the access information, connect to the acquired URL, send at least the slip number as connection request information to the server device,
The server device
When the new order information transmitted by the in-store system is compared with the connection request information transmitted by the mobile terminal, and as a result of comparison, the information included in the new order information matches the connection request information. The order management system according to claim 2, wherein connection of the portable terminal is permitted. The in-store system is
Order data including information for identifying a store, table information for identifying a table, number of customers, and dish identification information for identifying dishes ordered by the customer, which are input by operating the own order input device, are sent to the order management device. An order entry device to send; and
Acquiring the order data transmitted by the order input device, generating the slip number based on the acquired order data, transmitting the new order information including the generated slip number to the server device; An order management device that generates the access information using a number, the URL, and information for identifying the store, and transmits the generated access information to a printing device;
A printing device for printing the access information transmitted by the order management device;
With
The portable terminal is
The order management system according to claim 3 , wherein the access information printed by the printing device is acquired, connected to the URL included in the acquired access information, and the connection terminal code transmitted by the server device is acquired. . The in-store system is
An order input device for transmitting order data including information identifying a store, table information identifying a table, and the number of customers, which is input by operating the own order input device, to the order management device;
Acquiring the order data transmitted by the order input device, generating the slip number based on the acquired order data, transmitting the new order information including the generated slip number to the server device; An order management device that generates the access information using a number, the URL, and information for identifying the store, and transmits the generated access information to a printing device;
A printing device for printing the access information transmitted by the order management device;
With
The portable terminal is
The connection terminal connected to the URL included in the access information by acquiring the access information printed by the printing device, connected to the URL included in the acquired access information, and transmitted by the server device The order management system according to claim 3 , wherein a code is acquired. The in-store system is
Order data including the number of customers, the dish identification information for identifying the dish ordered by the customer, and the table unconfirmed information indicating that the table is unconfirmed, input by the operation of the employee is transmitted to the order management apparatus. And an order input device that acquires the access information transmitted by the order management device and presents the acquired access information to the customer;
The order input device transmits the order data, generates a slip number for identifying a slip based on the acquired order data, and transmits the new order information including the generated slip number to the server device. An order management device that generates the access information using the slip number, the URL, and information for identifying the store, and transmits the generated access information to the order input device;
A printing device;
With
The portable terminal is
The server device acquires the access information presented by the order input device, connects to the URL included in the acquired access information, acquires the connection terminal code transmitted by the server device, and determines the table Sending table information identifying the table to
The server device
Obtaining the table information transmitted by the mobile terminal, generating table confirmation information including the acquired table information and the new order information, transmitting the generated table confirmation information to the order management device,
The order management device includes:
Acquires the table confirmation information transmitted by the server device, and transmits the slip information in which the table information is added to the new order information to the printing device according to the acquired table confirmation information,
The printer is
The slip information transmitted by the order management device is acquired, and the new order information included in the slip information in which the table information is added to the new order information is printed according to the acquired slip information. 3. The order management system according to 3 . The in-store system is
Tickets based on order data including dish identification information for identifying dishes ordered by the customer input by the customer's operation are issued, the order data is transmitted to the order management apparatus, and the order management apparatus transmits the order data. A ticket vending machine that receives access information and presents the received access information to the customer who ordered
Acquiring the order data transmitted by the ticket vending machine, generating a slip number for identifying a slip based on the acquired order data, and transmitting the new order information including the generated slip number to the server device; An order management device that generates the access information using the slip number, the URL, and information for identifying the store, and transmits the generated access information to the ticket vending machine;
A printing device;
With
The portable terminal is
The access information presented by the ticket vending machine is acquired, connected to the URL included in the acquired access information, the connection terminal code transmitted by the server device is acquired, and when the table is fixed, the server device is confirmed. Send table information identifying the table,
The server device
Obtaining the table information transmitted by the mobile terminal, generating table confirmation information including the acquired table information and the new order information, transmitting the generated table confirmation information to the order management device,
The order management device includes:
In response to the table confirmation information transmitted by the server device, the slip information in which the table information is added to the new order information is transmitted to the printing device,
The printer is
Acquiring the slip information transmitted by the order management device and printing the acquired slip information;
The order management system according to claim 3 . The printer is
When information indicating that cooking of the food ordered by the customer is completed is generated, cooking completion information including information identifying the store and the slip number is generated, and the generated cooking completion information is stored in the server device. Send to
The server device
Based on the slip number included in the cooking completion information transmitted by the printing device, information indicating that the ordered dish has been completed is transmitted to the portable terminal that has transmitted the connection terminal code,
The portable terminal is
Informing the information indicating that the ordered food sent by the server device is completed;
The order management system according to any one of claims 4 to 7 . The in-store system is
In response to a call instruction indicating an employee call instruction from the customer sent by the order management apparatus, the call management apparatus includes a calling device that notifies the table information to the mobile terminal to which the call instruction has been sent,
The portable terminal is
When the call instruction can be made to the server device by acquiring the connection terminal code, the call instruction including information for identifying a store and the table information is generated, and the generated call instruction is transmitted to the server. To the device,
The server device
Said portable and terminal according to the call instruction to send, the table information included in the call instruction is transmitted to the order management apparatus information identifying said store any of claims 4 to claim 8 1 Order management system as described in the section. The portable terminal is
By acquiring the connection terminal code, it is possible to input an additional order to the server device, and when the additional order is input by the customer, information indicating the content of the additional order and the store are identified. To send additional order information including the information and the slip number to the server device,
The server device
Transmitting the additional order information to the order management device of information for identifying the store included in the additional order information transmitted by the mobile terminal;
The order management device includes:
Generate slip information using the additional order information transmitted by the server device, transmit the generated slip information to the printing device,
The printer is
The order management system according to any one of claims 4 to 9 , wherein the slip information of the additional order information transmitted by the order management apparatus is printed. An order management method for an order management system comprising a mobile terminal, a system in a store, a server device connected to the system in the store and the mobile terminal via a network,
An order information transmission procedure in which the in-store system acquires information about a customer who owns a mobile terminal, generates new order information based on the acquired information, and transmits the generated new order information to a server device; ,
A providing procedure in which the in-store system provides access information based on the new order information necessary for the mobile terminal to access the server device;
The mobile terminal acquires the access information provided by the in-store system, and transmits the acquired access information to the server device;
The server device can use the function provided by the in-store system based on the new order information transmitted by the order information transmission procedure and the access information transmitted by the transmission procedure. A determination procedure for determining whether or not
A procedure for generating a connection terminal code based on the new order information and transmitting the generated connection terminal code to the mobile terminal and the in-store system when the server device permits connection of the mobile terminal; ,
A procedure for transmitting the connection terminal code to the server device when the portable terminal uses various functions provided by the server device;
The server device provides the mobile terminal with various functions that can be provided to a customer who owns the mobile terminal that has transmitted the access information according to the connection terminal code transmitted by the mobile terminal;
Including order management methods.

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