JP6599787B2 - Article handling management apparatus and management method - Google Patents

Description

  The present invention relates to an article handling management apparatus and management method.

  In the following, a business in which a user handles an article that requires attention in handling, such as a device or a document storing important information, in an office or the like is referred to as “article handling”. This article handling is constituted by a series of processes, for example, in storage, taking out, in use, returning, and in storage. Among these, the process during take-out can be subdivided, for example, carrying movement → seat storage → self seat use → carrying movement →. Generally, the following policies (rules) are applied to the handling of articles.

・ During storage: When taking out from the storage, record the takeout.
-Carrying movement: Do not leave the goods while carrying the goods.
・ Self-storing: Store in the specified storage location of your seat and check the presence in the specified storage location.

  Examples of policy violation behaviors that violate these policies include the following.

a. During storage: When taking out from the storage, do not record the takeout.
b. Carrying: Moving away from the goods while carrying the goods.
c. Self-seat storage: The storage location of the self-seat is indeterminate, and the existence check is neglected.

The above-mentioned policy violation behavior can occur with high frequency for the following reasons.
• Policy violations are rarely an immediate case.
・ Necessary to violate policy due to business requirements.
-Policy violation behavior is difficult to detect.

  Serious accidents in handling goods are often caused by the above policy violations, and it is important to grasp the actual situation of policy violations.

As a conventional technique for managing article handling, a smart storage is known, and this smart storage has the following features.
・ Used for storage of goods.
-By providing a RFID (Radio Frequency Identification) tag reading function or the like, the ID of the article being stored can be automatically acquired.
-By providing a user authentication function, the ID of the user who took out / returned the article can be automatically acquired.
A function equivalent to a smart storage can be realized by a combination of an RFID tag reading function (single) and a storage room entrance / exit log by smart lock or the like.

  Further, as a conventional technique for acquiring inventory data relating to handling of an article in use, an article inventory technique using a inventory terminal (Patent Document 1, etc.) is known.

  This inventory terminal is generally called a handy terminal or the like, and is used for inventory of items in use. The inventory terminal has an RFID or two-dimensional barcode reading function, and the user can acquire inventory data by performing an operation such as bringing the inventory terminal closer to an article.

JP 2010-235222 A

  However, since the above-mentioned smart storage cannot acquire inventory data relating to the handling of goods in use, it cannot be a means for grasping the actual state of the policy violation behaviors b and c described above. In addition, in order to grasp the actual state of the policy violation behaviors a, b, and c described above with the inventory terminal, the user or the administrator voluntarily performs inventory operations during storage and use at an appropriate timing. There is a need. This is more complicated and inefficient for the user or administrator than complying with the article handling policy. As a result, it was inefficient to grasp the actual situation of policy violations related to article handling using inventory data. Therefore, an object of the present invention is to solve the above-described problems and efficiently grasp the actual situation of policy violations related to article handling.

  In order to solve the above-described problems, the present invention provides an article handling management apparatus that acquires inventory data indicating which user has confirmed which article, when, where, and from the article storage apparatus. A first receiving unit that receives the inventory data of an article that is received or delivered to the storage device, a second receiving unit that receives position information of a user's mobile terminal, and a storage unit that accumulates the inventory data And, based on the stored inventory data and the location information of the mobile terminal, when it is determined that the user of the mobile terminal has taken a predetermined action, the mobile terminal requests the operation for confirming the presence of the article. A control unit for notifying the product, a third receiving unit for receiving inventory data of the article whose existence has been confirmed from the portable terminal, and a policy for handling the article, the handling user of the article, the target article, the handling Based on the policy storage unit that stores the inventory policy described by the combination of date / time, handling location, and presence / absence confirmation, and handling of the article violates the inventory policy of the article based on the accumulated inventory data And an analysis unit for analyzing whether or not the inventory policy is violated as an inventory policy violation event.

  According to the present invention, it is possible to efficiently grasp the actual situation of policy violation related to article handling.

FIG. 1 is a diagram illustrating a configuration example of a system according to the present embodiment. FIG. 2 is a diagram illustrating a configuration example of the management apparatus of FIG. FIG. 3 is a diagram illustrating a configuration example of the mobile terminal in FIG. 1. FIG. 4 is a flowchart illustrating an example of a processing procedure of the system when an article being stored is being carried and moved by a user. FIG. 5 is a flowchart illustrating an example of a processing procedure of the system when an article that is being carried by a user enters a state where the user is keeping his / her seat. FIG. 6 is a flowchart illustrating an example of a processing procedure of the system when the article being stored in the seat is in a state where the seat is being used. FIG. 7 is a flowchart illustrating an example of a processing procedure of the system when an article being used by the user's seat is in a state of being carried along. FIG. 8 is a flowchart illustrating an example of a processing procedure of the system when an article being carried is in a storage state. FIG. 9 is a diagram illustrating a display screen example of an inventory policy violation event. FIG. 10 is a diagram illustrating a computer that executes an article management program.

  Hereinafter, embodiments (embodiments) for carrying out the present invention will be described with reference to the drawings. The present invention is not limited to the embodiments described below.

  First, a configuration example of the system according to the present embodiment will be described with reference to FIG. The system includes a management device (article handling management device) 10, a storage (storage device) 20, a portable terminal 30, and a network camera 40, which are communicably connected via a network. The network is, for example, a wired LAN (Local Area Network), a wireless LAN, the Internet, or the like.

  In addition, a tag is affixed to the article handled by this system. The tag is composed of a medium from which information can be read by non-contact communication, and stores identification information (ID) of the article. This tag is, for example, an RFID tag or an NFC (Near Field Communication) tag.

  In this embodiment, a case where both an RFID tag and an NFC tag are attached to an article will be described as an example. The RFID tag attached to the article performs non-contact communication with the RFID tag reader 22 of the storage 20 in the storage 20. Further, the NFC tag attached to the article performs non-contact communication with the sensor unit 32 of the mobile terminal 30 described later. It is assumed that a BLE beacon that emits a beacon signal is installed near the seat of the user who handles the article.

  The management device 10 creates and accumulates inventory data indicating which user has confirmed which item, when, where, based on information acquired from the storage 20, the portable terminal 30, and the network camera 40. Thereby, the management apparatus 10 can accumulate | store a series of processes regarding handling of articles | goods, such as storage of goods, carrying movement, own seat storage, own seat use, etc. by a user as inventory data. Then, the management device 10 analyzes whether or not the handling of the article by the user violates the inventory policy of the article based on the accumulated inventory data. For example, the management device 10 analyzes whether or not an article that has been taken out (taken out) from the storage 20 by the user and violates the inventory policy of the article. Details of the management apparatus 10 will be described later.

  The storage 20 reads the ID of the user and the RFID tag of the goods that are stored in and stored in the storage 20, and stores the inventory data that indicates which user has received or delivered the goods. It is created and transmitted to the management apparatus 10. The storage 20 includes an authentication unit 21 that authenticates a user using an IC card, biometric authentication, an RFID tag reader 22 that reads information on an RFID tag of an article stored in the storage 20, and authentication information (user's ID, etc.) and the read RFID tag information to the management apparatus 10 via the network. The storage 20 may be a locked room. In this case, the storage 20 further includes a lock management function for unlocking the room for an authenticated user in addition to the above-described units.

  The mobile terminal 30 is a terminal that is carried by a user, and is realized by, for example, a mobile phone or a smartphone. When the mobile terminal 30 reads information on a tag (for example, an NFC tag) attached to the article, the mobile terminal 30 transmits the read tag information to the management apparatus 10 or sends the position information of the mobile terminal 30 to the management apparatus 10. Or send. Thereby, the management apparatus 10 can grasp | ascertain which user confirmed which goods exist when and where. In addition, when the portable terminal 30 receives a notification that prompts reading of information on a tag (for example, an NFC tag) attached to the article from the management device 10, the portable terminal 30 displays the notification on a display screen or the like. Details of the portable terminal 30 will be described later.

  The network camera 40 is installed in a place where an article may be used or stored, captures the state of the place, and transmits it to the management apparatus 10. For example, the network camera 40 captures a predetermined place on the desk of the user's own seat and transmits the captured video data to the management apparatus 10. Thereby, the management apparatus 10 can grasp | ascertain whether the articles | goods are stored by the user's own seat.

(Management device)
Next, the management apparatus 10 will be described in detail with reference to FIG. The management apparatus 10 includes a transmission / reception unit (a first reception unit, a second reception unit, a third reception unit, a fourth reception unit) 11, an article identification unit 12, a storage unit 13, and a policy storage unit 14. And an analysis unit 15, a display unit 16, and a control unit 17.

  The transmission / reception unit 11 transmits / receives various data and information to / from an external device. For example, the transmission / reception unit 11 receives inventory data from the storage 20, inventory data from the mobile terminal 30, position information, video data from the network camera 40, and the like.

  The article identification unit 12 identifies an article shown in the video data received from the network camera 40. For example, the article identifying unit 12 analyzes the video data to identify the article shown in the video data, and determines whether or not the article for which inventory data is to be created has been placed at a predetermined location. Then, the article identification unit 12 creates inventory data indicating the result of the determination and adds it to the storage unit 13.

  The accumulation unit 13 accumulates inventory data and position information of the mobile terminal 30.

  The policy storage unit 14 stores an inventory policy. The inventory policy is a policy to be observed by the user regarding the handling of the article. For example, regarding the carrying of the article, the policy that the user does not leave the article while carrying the article, and the user's own storage of the article. The policy is to make the storage location of the same seat the same, and the policy to neglect the existence confirmation of the article. This inventory policy is described, for example, by a combination of the target user, the target article, the handling date and time of the article, the handling location of the article, the presence / absence check of the presence of the article, and the like.

  The analysis unit 15 analyzes whether the handling of the article by the user violates the inventory policy based on the inventory data accumulated in the accumulation unit 13. For example, when the analysis unit 15 detects a violation of an inventory policy such as when the user leaves the item while carrying the item or the storage location of the user's seat is indefinite, based on the inventory data, the analysis unit 15 displays the content of the violation as an inventory policy violation. The event is stored in a predetermined area of a storage unit (not shown).

  The display unit 16 displays an inventory policy violation event. For example, the display unit 16 displays the inventory policy violation event and its attribute information on a display device (not shown) connected to the management device 10 (see FIG. 9). Here, the attribute information of the inventory policy violation event includes, for example, the occurrence date and time of the inventory policy violation event, the user who has caused the violation event, the organization to which the user belongs, the target article of the violation event, and the like. This attribute information is read from inventory data, user attribute information, and the like.

  Thus, the display unit 16 displays the inventory policy violation event, so that the system administrator can efficiently grasp the actual status of the inventory policy violation. As a result, regarding the handling of articles, it is possible to reduce the occurrence of inventory policy violation behavior by a quality control method (such as a PDCA (Plan-Do-Check-Act) cycle). The display unit 16 may also display the number of time series cases of inventory policy violation events and the time series number of attribute information of inventory policy violation events. Further, the display unit 16 may narrow down the inventory policy violation events that match the aggregation policy violation event aggregation conditions (for example, the aggregation month) and display them on the screen (see FIG. 9). In this way, the system administrator can more efficiently grasp the actual state of the inventory policy violation.

  Based on the inventory data stored in the storage unit 13 and the position information of the mobile terminal 30, the control unit 17 detects the timing at which the user should perform an inventory data acquisition operation on the mobile terminal 30. A notification requesting execution of an inventory data acquisition operation is performed. For example, when the control unit 17 determines that the user has taken a predetermined action based on the inventory data stored in the storage unit 13 and the position information of the user's mobile terminal 30, the presence check of the article is performed on the mobile terminal 30. A notification requesting an operation (for example, an operation for reading information of an NFC tag) is transmitted. Here, the above-mentioned predetermined action is, for example, an article in which a user leaves a predetermined place (for example, his / her seat) while carrying (using) the article, and remains at a predetermined place even after a predetermined time. The predetermined time elapses while the mobile phone is being carried. These behaviors (behavior patterns) are set in a storage unit (not shown) of the management device 10, for example.

(Mobile device)
Next, the portable terminal 30 will be described with reference to FIG. The mobile terminal 30 includes a tag information reading unit 31, a sensor unit 32, a control unit 33, a display unit 34, and a transmission / reception unit 35.

  The tag information reading unit 31 reads tag information (for example, NFC tag information) attached to the article. The sensor unit 32 receives a beacon signal transmitted from a BLE beacon.

  The control unit 33 controls the entire mobile terminal 30. For example, based on the user's operation, the control unit 33 causes the tag information reading unit 31 to read the tag information of the article, and uses the read tag information as inventory data of the article to the management apparatus 10 via the transmission / reception unit 35. Send. In addition, the control unit 33 transmits the beacon signal received by the sensor unit 32 to the management apparatus 10 via the transmission / reception unit 35 as position information of the mobile terminal 30. Further, when the control unit 33 receives a notification from the management apparatus 10 via the transmission / reception unit 35 (for example, a notification requesting the user to acquire the inventory data of the article), the control unit 33 displays the notification on the display unit 34.

  The display unit 34 displays various information output from the control unit 33 on the screen. For example, the display unit 34 displays a notification from the management device 10 (for example, a notification requesting the user to perform an operation for acquiring inventory data of articles) on the screen.

  The transmission / reception unit 35 transmits / receives various data and information to / from an external device. The transmission / reception unit 35 transmits, for example, inventory data and position information to the management apparatus 10 and receives a notification from the management apparatus 10.

(Processing procedure)
Next, the processing procedure of the system will be described. First, an example of the processing procedure of the system when an article being stored in the storage 20 is being carried and moved by the user will be described with reference to FIG.

  First, the authentication unit 21 of the storage 20 performs user authentication using a user IC card or the like (S1101). And if the authentication part 21 succeeds in a user's authentication, the door of the storage 20 will be unlocked and it will be in the state which a user can take out goods. Thereafter, the transmission unit 23 of the storage 20 transmits user authentication information to the management apparatus 10 (S1102). Next, when the storage 20 detects taking-out of an article, inventory data is transmitted to the management apparatus 10 (S1103). For example, when the storage 20 reads the RFID tag information of the item to be taken out by the RFID tag reader 22, the transmission unit 23 transmits the user authentication information and the inventory data including the read RFID tag information to the management apparatus 10. To do.

  Thereby, the management apparatus 10 can acquire inventory data indicating which user has issued which article from the storage 20 when. As a result, the management apparatus 10 can grasp that the handling process of the article has changed from “in storage” to “in transit”.

  Next, with reference to FIG. 5, a processing procedure of the system when an article that is being carried by the user is in a state of being stored in the own seat will be described.

  First, when a user having the mobile terminal 30 moves to the vicinity of his / her seat, the sensor unit 32 of the mobile terminal 30 detects a BLE beacon signal installed in the user's own seat and manages the detection as position information of the mobile terminal 30. It transmits to the apparatus 10 (S1201). Thereby, the management apparatus 10 can grasp | ascertain that it moved to the user's own seat vicinity.

  Then, when the user places an article at a predetermined position of his / her seat, the network camera 40 takes a picture of the user placing the article at a predetermined position of his / her seat. Then, the network camera 40 transmits the image data of the photographed user's own seat at a predetermined position to the management apparatus 10 (S1202). Then, the article identification unit 12 of the management apparatus 10 detects the article from the received video data (S1203).

  For example, the article identification unit 12 analyzes the image data received from the network camera 40 and determines whether or not a pre-registered article is placed at a predetermined position on the user's own seat. When the article identification unit 12 determines that the article is arranged at a predetermined position of the user's own seat, the article identification unit 12 indicates that the article is arranged at the predetermined position of the user's own seat (the person's own seat is being stored). The inventory data of the article to be shown is added to the storage unit 13.

  As a result, the management apparatus 10 can obtain inventory data indicating which user has set which article and when is his / her own storage. In other words, the management device 10 can grasp that the handling process of the article has changed from “carrying moving” to “self-seat storage”.

  Next, the processing procedure of the system when the article being stored in the seat is in a state where the seat is being used will be described with reference to FIG.

  When the user takes out the article from a predetermined position of his / her seat, the network camera 40 takes a picture of the user taking out the article from the predetermined position of his / her seat. Then, the network camera 40 transmits the image data of the photographed user's own seat at a predetermined position to the management apparatus 10 (S1301). Then, the article identification unit 12 of the management apparatus 10 detects that the article has been taken out from the received video data (S1302).

  For example, the article identification unit 12 analyzes the received image data and determines whether or not an article registered in advance at a predetermined position of the user's own seat is arranged. When the article identifying unit 12 determines that the article is not placed at a predetermined position of the user's own seat, the article identifying unit 12 detects that the article has been taken out. Then, when the article identification unit 12 detects that the article has been taken out by the user and confirms that the user is still in his / her seat from the position information (beacon signal) of the mobile terminal 30, Inventory data of the article indicating that the article is being used (using the seat) is added to the storage unit 13.

  Thereby, the management apparatus 10 can acquire inventory data indicating which user is using which item and when the user is using his / her seat. In other words, the management apparatus 10 can grasp that the process of handling the article has changed from “in-place storage” to “in-use”.

  Next, the processing procedure of the system when the article being used by the user's seat is in the state of being carried along will be described with reference to FIG.

  As a result, when the user who is using the article by himself / herself takes the article away from his / her seat, the sensor unit 32 of the portable terminal 30 of the user does not detect the signal of the BLE beacon installed at the user's seat. As position information to the management apparatus 10 (S1401).

  When the control unit 17 of the management apparatus 10 detects that the user has left his or her seat from the position information transmitted in S1401, the control unit 17 notifies the portable terminal 30 possessed by the user of the inventory request (S1402). In other words, when the control unit 17 of the management device 10 detects that the mobile terminal 30 no longer receives the BLE beacon signal, the control unit 17 determines that the user of the mobile terminal 30 has left his or her seat. And the control part 17 transmits the notification which requests | requires the reading operation of the information of the NFC tag affixed on the goods currently carried to the said portable terminal 30 to the said portable terminal 30. FIG. That is, the control unit 17 prompts the user who has left his / her seat to read the information on the NFC tag attached to the item being carried by the portable terminal 30.

  The portable terminal 30 displays the inventory request notification transmitted from the management apparatus 10 (S1403). For example, the control unit 33 of the portable terminal 30 causes the display unit 16 to display the inventory request notification on the screen. By such notification, the user notices that the information of the NFC tag affixed to the item being carried should be read, and performs an operation of reading the information of the NFC tag with respect to the portable terminal 30. Then, when the mobile terminal 30 reads the information of the NFC tag attached to the item being carried based on the operation, the mobile terminal 30 transmits the read information of the NFC tag to the management apparatus 10 (S1404).

  Thereby, the management apparatus 10 can acquire inventory data indicating which user is carrying which article and when. That is, the management device 10 can grasp that the handling process of the article has shifted from “in use by own seat” to “in carrying”.

  In addition, the management device 10 performs an operation of reading information on the NFC tag attached to the article on the user's portable terminal 30 at the timing when the user shifts from the state where the article is being used to the state where the article is being carried. Make the requested notification. As a result, the management apparatus 10 reads the NFC tag information affixed to the article on the portable terminal 30 without forgetting the user when the user shifts from “in use at his / her own seat” to “in carrying” state. The operation can be performed. In addition, when the management device 10 detects that the user “using his / her seat” has left his / her seat, the management device 10 causes the user to read the NFC tag information affixed to the article, so that the user has left the article forgotten. You can prevent leaving your seat.

  Next, a processing procedure of the system when an article being carried is in a storage state will be described with reference to FIG.

  The authentication unit 21 of the repository 20 authenticates the user with the user's IC card or the like (S1501). And if the authentication part 21 succeeds in a user's authentication, the door of the storage 20 will be unlocked and it will be in the state which a user can take out goods. Thereafter, the transmission unit 23 of the storage 20 transmits user authentication information to the management apparatus 10 (S1502). Next, when the storage 20 detects the return (incoming) of the article, the inventory data is transmitted to the management apparatus 10 (S1503). For example, when the storage 20 reads the RFID tag information of the article to be returned by the RFID tag reader 22, the transmission unit 23 transmits the user authentication information and the inventory data including the read RFID tag information to the management apparatus 10.

  Thereby, the management apparatus 10 can acquire inventory data indicating which user has returned which article from the storage 20 when. As a result, the management apparatus 10 can grasp that the handling process of the article has changed from “in transit” to “in storage”.

  According to the system described above, it is possible to efficiently acquire inventory data in the state of handling of an article, for example, during storage of an article, during carrying movement, own seat storage, and own seat use.

  That is, the system acquires the inventory data from the storage 20 while the article is being stored, and acquires the inventory data from the portable terminal 30 while the article is being used (for example, when it is being carried or used at its own seat). Thereby, the system can efficiently acquire inventory data during storage and use of the article. In addition, the system automatically detects that the article handling process violates the inventory policy by referring to the inventory data. This makes it possible to efficiently grasp the actual situation of the inventory policy violation.

  Furthermore, the system notifies the user of the portable terminal 30 of the timing for performing the acquisition operation of the inventory data of the article based on the position information of the portable terminal 30. For example, if the system detects that the user of the mobile terminal 30 is away from a predetermined place while using the article, the system notifies the mobile terminal 30 of a request for an operation for acquiring inventory data of the article. Thereby, since the user can know when the acquisition operation of the inventory data of the article should be performed, the system can acquire all the inventory data of the article. As a result, the actual state of the inventory policy violation can be grasped efficiently.

  Further, the system can detect whether or not the article is placed at a predetermined position (for example, a predetermined position of the user's own seat) by using the video data from the network camera 40. As a result, the system can acquire inventory data of articles being stored at their own seats. As a result, the actual state of the inventory policy violation can be grasped efficiently.

  The system also displays the inventory policy violation event and its attribute information on the screen. By doing so, the system administrator can efficiently grasp the actual state of the inventory policy violation.

(Other embodiments)
In the embodiment described above, the RFID tag and the NFC tag are attached to the article. However, the present invention is not limited to this. For example, if the portable terminal 30 is equipped with an RFID tag reader, it is sufficient that the RFID tag is attached to the article, and it is not necessary to attach an NFC tag. Further, if the storage 20 is equipped with an NFC tag reader, it is sufficient that an NFC tag is attached to the article, and there is no need to attach an RFID tag.

  Further, although the signal from the BLE beacon is used as the position information of the portable terminal 30, it is not limited to this. For example, if the mobile terminal 30 is equipped with a GPS (Global Positioning System) function, position information obtained by GPS may be used as the position information of the mobile terminal 30.

  Furthermore, the system may be configured not to include the network camera 40. That is, the management apparatus 10 may accumulate inventory data from the storage 20 and the portable terminal 30 and position information from the portable terminal 30 and analyze whether or not the inventory policy is violated based on these data.

(program)
Further, it can be implemented by installing an article management program that realizes the function of the management apparatus 10 described in each embodiment in a desired information processing apparatus (computer). For example, the information processing apparatus can function as the management apparatus 10 by causing the information processing apparatus to execute the article management program provided as package software or online software. The information processing apparatus referred to here includes a desktop or notebook personal computer. In addition, the information processing apparatus includes mobile communication terminals such as smartphones, mobile phones and PHS (Personal Handyphone System), and straight terminals such as PDA (Personal Digital Assistants). Further, the management device 10 may be implemented as a Web server or a cloud.

  An example of a computer that executes the article management program will be described below. FIG. 10 is a diagram illustrating a computer that executes an article management program. As shown in FIG. 10, a computer 1000 includes, for example, a memory 1010, a CPU (Central Processing Unit) 1020, a hard disk drive interface 1030, a disk drive interface 1040, a serial port interface 1050, a video adapter 1060, a network Interface 1070. These units are connected by a bus 1080.

  The memory 1010 includes a ROM (Read Only Memory) 1011 and a RAM (Random Access Memory) 1012. The ROM 1011 stores a boot program such as BIOS (Basic Input Output System). The hard disk drive interface 1030 is connected to the hard disk drive 1090. The disk drive interface 1040 is connected to the disk drive 1100. A removable storage medium such as a magnetic disk or an optical disk is inserted into the disk drive 1100, for example. For example, a mouse 1110 and a keyboard 1120 are connected to the serial port interface 1050. For example, a display 1130 is connected to the video adapter 1060.

  Here, as shown in FIG. 10, the hard disk drive 1090 stores, for example, an OS 1091, an application program 1092, a program module 1093, and program data 1094. Various data described in the above embodiment is stored in, for example, the hard disk drive 1090 or the memory 1010.

  Then, the CPU 1020 reads out the program module 1093 and the program data 1094 stored in the hard disk drive 1090 to the RAM 1012 as necessary, and executes the above-described procedures.

  The program module 1093 and the program data 1094 related to the article management program are not limited to being stored in the hard disk drive 1090. For example, the program module 1093 and the program data 1094 are stored in a removable storage medium and read by the CPU 1020 via the disk drive 1100 or the like. May be issued. Alternatively, the program module 1093 and the program data 1094 related to the article management program are stored in another computer connected via a network such as a LAN (Local Area Network) or a WAN (Wide Area Network), and are transmitted via the network interface 1070. May be read by the CPU 1020.

DESCRIPTION OF SYMBOLS 10 Management apparatus 11,35 Transmission / reception part 12 Article identification part 13 Accumulation part 14 Policy memory | storage part 15 Analysis part 16,34 Display part 17,33 Control part 20 Storage 21 Authentication part 22 RFID tag reader 23 Transmission part 30 Portable terminal 31 Tag information Reading unit 32 Sensor unit 40 Network camera

Claims (6)

An article handling management device that acquires inventory data indicating which user has confirmed which article, when, where,
A first receiving unit that receives the inventory data of an article that is received or delivered to the storage device from the article storage device;
A second receiving unit for receiving location information of the user's mobile terminal;
An accumulation unit for accumulating the inventory data;
When it is determined that the user of the mobile terminal has taken a predetermined action based on the accumulated inventory data and the position information of the mobile terminal, the mobile terminal is notified of a request for an operation for confirming the presence of the article. A control unit,
A third receiving unit for receiving inventory data of the article whose existence has been confirmed from the portable terminal;
The policy handling of the article, storing the course of the handling of the article, the handling article users, subject article handling time, the inventory policy described by at least one of a combination of the presence or absence of handling location and presence check A policy storage unit;
Based on the accumulated inventory data, it is analyzed whether the handling of the article in the course of handling the article violates the inventory policy of the article, and the contents that violate the inventory policy are determined as an inventory policy violation event. An analysis section to record as,
An article handling management device comprising: The process of handling the article is as follows:
  2. The process according to claim 1, wherein the process is one of the following processes: storing the article in a storage, carrying the article, storing the article at his / her own seat, and using the article at his / her own seat. Goods handling management device. A fourth receiving unit for receiving image data obtained by photographing a predetermined place;
An article identifying unit that determines whether or not the article is arranged at the predetermined location based on the received image data, and adds inventory data of the article indicating the result of the determination to the storage unit; The article handling management apparatus according to claim 1. The article identification unit is
  Based on the received image data and the position information of the mobile terminal, it is determined whether or not the article is arranged at the predetermined location, and inventory data of the article indicating the result of the determination is added to the storage unit The article handling management device according to claim 3.   The article handling management apparatus according to claim 1, further comprising a display unit that displays the inventory policy violation event and its attribute information on a screen. The article handling management device is a management method for managing the handling of the article by acquiring inventory data indicating which article, which article, when, where, and existence confirmation,
The article handling management device receiving from the article storage device the inventory data of an article that is received or delivered to the storage apparatus;
The article handling management device receiving location information of a user's mobile terminal;
The article handling management device storing the inventory data;
When the article handling management device determines that the user of the portable terminal has taken a predetermined action based on the stored inventory data and the position information of the portable terminal, the presence of the article on the portable terminal A step of notifying a confirmation operation request;
The article handling management device receiving inventory data of the article whose existence has been confirmed from the portable terminal;
The article handling management device, the policy of handling of the article, the steps of handling of the article, the handling article users, subject article handling time, by at least one of a combination of the presence or absence of handling location and presence check Based on the described inventory policy and the accumulated inventory data, it is analyzed whether the handling of the article in the course of handling the article violates the inventory policy of the article, and violates the inventory policy. Recording the content as an inventory policy violation event;
A management method characterized by including

Images