JP6606876B2 - Information processing apparatus and information processing method - Google Patents

Description

  The present invention relates to an information processing apparatus and an information processing method.

  2. Description of the Related Art Conventionally, systems that monitor the operation of equipment and equipment such as factories and plants are known. In such a system, the monitoring device acquires various sensor information, operation information, and the like from a PLC (Programmable Logic Controller) or the like, so that an operator (user) of the system monitors the operation of equipment and equipment.

  Also, a technique is known that displays the cause and countermeasure of an abnormality or failure when an abnormality occurs in equipment such as a factory (see, for example, Patent Document 1).

JP-A-5-173828

  However, in the above-described prior art, there are cases where an appropriate cause and solution for an abnormality or failure cannot be obtained quickly.

  For example, when an abnormality or a failure that has occurred cannot be resolved even if the displayed solution is applied, the user needs to apply another solution. At this time, the user can obtain another solution from the solution database by, for example, specifying a search condition formula or answering an interactive question. However, depending on the skill of the user, an appropriate solution can be obtained. You may not be able to get a solution quickly. In particular, when the user is an inexperienced operator, an appropriate solution cannot often be obtained quickly.

  The disclosed technology aims to quickly obtain a list of appropriate causes and solutions for failures or abnormalities.

  The disclosed technology is an information processing apparatus that displays a message of a device or facility to be monitored, and receives a message information for displaying the message, and receives the message information by the receiving means. A message displayed based on the message information is determined based on the message information by a determination unit that determines whether or not the message indicating that a failure or abnormality has occurred in the device or facility. When it is determined that the message is a message indicating that a failure or abnormality has occurred in the device or facility, a predetermined database is searched based on the message information, and the cause and solution of the failure or abnormality A search means for acquiring information on, and according to a search result searched by the search means, The message, and a display means for displaying in association with the first display part for displaying a list of causes and information relating to the solutions of the failure or abnormality.

  A list of appropriate causes and solutions for failure or abnormality can be quickly obtained.

It is a system configuration figure of an example of a monitoring system of a first embodiment. It is a figure which shows an example of the monitoring message screen and the survey form list screen. It is a figure which shows the hardware constitutions of an example of the monitoring apparatus of 1st embodiment. It is a figure which shows the function structure of an example of the monitoring apparatus of 1st embodiment. It is a figure which shows an example of survey form information DB. It is a flowchart of an example of the display process of a monitoring message. It is a figure which shows an example of the message information after matched with the message information before matching with search result information, and search result information. It is a figure which shows an example of search result information. It is a flowchart of an example of the search process of the survey form information of 1st embodiment. It is a flowchart of an example of the display process of the survey form list screen of 1st embodiment. It is a figure which shows the function structure of an example of the monitoring apparatus of 2nd embodiment. It is a flowchart of an example of the update process of 2nd embodiment. It is a figure which shows an example of the list screen of the survey form list of 2nd embodiment.

  Embodiments of the present invention will be described below with reference to the drawings.

[First embodiment]
<System configuration>
First, the system configuration of the first embodiment will be described with reference to FIG. FIG. 1 is a system configuration diagram of an example of a monitoring system according to the first embodiment.

  The monitoring system 1 according to the present embodiment includes a monitoring device 10 and one or more control devices 20. Further, the monitoring device 10 and the control device 20 are communicably connected via a network N such as a LAN (Local Area Network). Note that the monitoring device 10 and the control device 20 are not limited to being connected by wire, and may be wholly or partially connected wirelessly.

  The monitoring device 10 is a computer (information processing device) installed in a plant such as a factory. The monitoring device 10 monitors the operation and state of equipment or facilities installed in the plant. That is, the monitoring device 10 displays a message indicating the operation or state of the monitoring target device or facility based on the message information received from the control device 20.

  Therefore, for example, an operator (user) of a plant such as a factory can know that an abnormality or failure has occurred in equipment or facilities installed in the plant by monitoring the message displayed on the monitoring device 10. it can.

  The control device 20 is a device such as a PLC. The control device 20 acquires various sensor information such as the temperature and pressure of the monitored device or facility from various sensors, and creates message information based on the sensor information. Moreover, the control apparatus 20 acquires the operation information of operation with respect to the apparatus or equipment of monitoring object, and produces message information based on the said operation information. Then, the control device 20 transmits the created message information to the monitoring device 10.

  As described above, the control device 20 creates message information for causing the monitoring device 10 to display a message, and transmits the message information to the monitoring device 10. Thereby, in the monitoring system 1 of this embodiment, the monitoring device 10 can display a message for monitoring the operation or state of the monitoring target device or facility.

  Hereafter, a message displayed on the monitoring device 10 based on the message information received from the control device 20 will be referred to as a “monitoring message”. A screen on which a monitoring message is displayed in the monitoring apparatus 10 is referred to as a “monitoring message screen”.

  In addition, in the monitoring system 1 shown in FIG. 1, although the structure containing one control apparatus 20 was shown, it is not restricted to this. That is, the monitoring system 1 of the present embodiment may be configured to include a plurality of control devices 20.

  In addition, the monitoring system 1 of the present embodiment may be configured to include a plurality of monitoring devices 10. At this time, the same monitoring message may be displayed on each monitoring device 10, or different monitoring messages may be displayed.

  Furthermore, the monitoring system 1 of the present embodiment is not limited to monitoring equipment or facilities installed in a plant such as a factory. The monitoring system 1 according to the present embodiment can be applied to, for example, monitoring equipment or facilities installed in an office, a data center, or the like.

  Here, the monitoring message screen displayed in the monitoring apparatus 10 of the present embodiment will be described with reference to FIG. In the monitoring apparatus 10 of the present embodiment, a monitoring message screen 1000 as shown in FIG. When the monitoring device 10 receives message information from the control device 20, the monitoring device 10 displays a monitoring message based on the message information on the monitoring message screen 1000.

  That is, every time the monitoring device 10 receives message information from the control device 20, a monitoring message based on the message information is displayed on the monitoring message screen 1000.

  In the monitoring message displayed on the monitoring message screen 1000 shown in FIG. 2A, the display date includes an occurrence date and time 1001, a position name 1002, an importance 1003, an operation / state name 1004, and a survey form 1005.

  The occurrence date and time 1001 displays the date and time when the operation or state indicated by the monitoring message occurred in the device or facility to be monitored. In the position name 1002, information indicating a device or facility to be monitored and information indicating an operation or a state are displayed. In the importance level 1003, information indicating the importance level of the operation or state that has occurred in the monitored device or facility is displayed. The operation / state name 1004 displays information indicating an operation or state that has occurred in the device or facility to be monitored. In the survey form 1005, when information indicating the occurrence of an abnormality or failure is displayed in the operation / state name display item, it is displayed whether there is a survey form that presents the cause and solution for the abnormality or failure. Is done.

  For example, in the monitoring message screen 1000, the monitoring message of the occurrence date “2015/8/25 15:16:28” has a position name “No. 1 cooling water circulation pump failure”, a weight “high”, and an operation / state name “failure”. Occurrence ". Further, in the monitoring message, the display item “present” indicating that there is a survey form is displayed in association with the display item of the survey form.

  Similarly, on the monitoring message screen 1000, for example, the monitoring message of the occurrence date “2015/8/25 14:25:20” includes the position name “No. 1 cooling water temperature abnormality”, the weight “caution”, and the operation / state. The name is “abnormality occurrence (86 ° C.)”. Further, in the monitoring message, the display item “present” indicating that there is a survey form is displayed in association with the display item of the survey form.

  Further, for example, on the monitoring message screen 1000, the monitoring message of the occurrence date “2015/8/25 11:46:33” includes the position name “unit 1 cooling water circulation pump failure”, the weight “high”, and the operation / state name. “Failure occurs”. In the monitoring message, the display item “none” indicating that there is no survey form is displayed in association with the display item of the survey form.

  Further, for example, in the monitoring message screen 1000, the monitoring message of the occurrence date “2015/8/24 17:12:08” includes the position name “No. 2 cooling water circulation pump failure”, the weight “medium”, and the operation / state name. “Return”.

  As described above, in the monitoring message screen 1000 of the present embodiment, when information indicating the occurrence of a failure or abnormality is displayed in the display item “operation / state name”, the display item “investigation form” indicates the presence / absence of a survey form. Display the display parts. Thereby, in the monitoring message screen 1000 of this embodiment, the presence or absence of the survey form which shows the cause and solution with respect to the failure or abnormality which occurred can be shown to a user (operator).

  Further, in the monitoring apparatus 10 of the present embodiment, by pressing (selecting) a display component displayed in the display item “survey form” on the monitoring message screen 1000, it is possible to transition to the survey form list screen. Thereby, the user can directly display the survey form list screen from the monitoring message screen 1000.

  For example, when the display component 1006 is pressed by the user on the monitoring message screen 1000, the monitoring apparatus 10 displays a survey form list screen 1100 as shown in FIG.

  In the survey form list screen 1100 shown in FIG. 2B, a list 1101 of survey forms presenting causes and solutions to the failure or abnormality that has occurred is displayed. In such a list 1101, as will be described later, survey forms including causes and solutions for similar failures or abnormalities that have occurred in the past in similar (or related) devices or facilities are displayed. The user can know a cause and a solution included in the survey form by selecting a desired survey form from the list 1101.

  For example, in the survey form list screen 1100, when the user presses (selects) a button 1102 for selecting a survey form, the cause column 1103 and the solution column 1104 indicate causes and solutions corresponding to the selected survey form. A measure is displayed.

  Thereby, the user can know the cause of the abnormality or the failure that has occurred in the equipment or facilities in the plant and the solution. Therefore, in the monitoring system 1 of this embodiment, when a failure or abnormality occurs in equipment or facilities in the plant, the user (operator) can obtain appropriate causes and solutions.

  Moreover, in the monitoring device 10 of the present embodiment, the survey form list screen can be directly displayed from the display component associated with the monitoring message displayed on the monitoring message screen. Therefore, the user can quickly obtain the survey form without performing, for example, an operation for searching the survey form.

<Hardware configuration>
Next, the hardware configuration of the monitoring apparatus 10 of this embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating a hardware configuration of an example of the monitoring apparatus according to the first embodiment.

  As illustrated in FIG. 3, the monitoring apparatus 10 according to the present embodiment includes an input device 101, a display device 102, an external I / F 103, and a RAM (Random Access Memory) 104. The monitoring apparatus 10 according to the present embodiment includes a ROM (Read Only Memory) 105, a CPU (Central Processing Unit) 106, a communication I / F 107, and a storage device 108. These pieces of hardware are connected to each other by a bus B.

  The input device 101 includes a keyboard, a mouse, a touch panel, and the like, and is used to input various signals to the monitoring device 10. The display device 102 includes a display and displays various processing results. In particular, the display device 102 displays a monitoring message screen and a survey form list screen.

  The external I / F 103 is an interface of an external device. Examples of the external device include a recording medium such as a CD (Compact Disk), a DVD (Digital Versatile Disk), an SD memory card (SD memory card), and a USB memory (Universal Serial Bus memory). The monitoring device 10 can read and / or write the recording medium via the external I / F 23. Therefore, the monitoring apparatus 10 can install the read program or the like by reading the program or the like that realizes the present embodiment stored in the recording medium.

  The RAM 104 is a volatile semiconductor memory that temporarily stores programs and data. The ROM 105 is a nonvolatile semiconductor memory that can retain data even when the power is turned off. The CPU 106 is an arithmetic device that reads programs and data from the storage device 108, the ROM 105, and the like onto the RAM 104 and executes various processes.

  The communication I / F 107 is an interface for connecting the monitoring device 10 to the network N. The monitoring device 10 receives message information from the control device 20 via the communication I / F 107. In addition, the monitoring apparatus 10 can install the downloaded program or the like by downloading the program or the like that realizes the present embodiment stored on a predetermined server via the communication I / F 107.

  The storage device 108 is a non-volatile memory such as a hard disk drive (HDD) or a solid state drive (SSD) that stores programs and data. The programs and data stored in the storage device 108 include an OS (Operating System) that is basic software for controlling the entire monitoring device 10 and various programs that operate on the OS. Various programs include a program for realizing the present embodiment.

  The monitoring apparatus 10 according to the present embodiment can realize various processes described later with the above hardware configuration.

<Functional configuration>
Next, the functional configuration of the monitoring apparatus 10 of the present embodiment will be described with reference to FIG. FIG. 4 is a diagram illustrating a functional configuration of an example of the monitoring device according to the first embodiment.

  The monitoring apparatus 10 according to the present embodiment includes a reception unit 11, a determination unit 12, a search unit 13, an association unit 14, and a display unit 15. Each of these units is realized by processing executed by the CPU 106 by one or more programs installed in the monitoring apparatus 10.

  In addition, the monitoring apparatus 10 of the present embodiment includes a survey form information database (hereinafter referred to as “survey form information DB”) 16. The DB is realized by the storage device 108 or a storage device connected to the monitoring device 10 via the network N.

  The receiving unit 11 receives message information 11D transmitted from the control device 20. Here, the message information 11D includes information for displaying a monitoring message such as the occurrence date and time, the position name, the importance, and the operation / state name.

  Based on the message information 11D received by the reception unit 11, the determination unit 12 determines whether the monitoring message displayed by the message information 11D is a message indicating the occurrence of a failure or abnormality. That is, the determination unit 12 determines whether or not the operation / state name included in the message information 11D is “failure occurrence” or “abnormality occurrence”.

  When the determination unit 12 determines that the message information 11D is to display a monitoring message indicating the occurrence of a failure or abnormality, the search unit 13 searches the survey form information DB 16 based on the message information 11D. And the search part 13 produces the search result information 13D which shows a search result. Here, the search result information 13D includes information for identifying the survey form information acquired from the survey form information DB 16 (survey form ID).

  The associating unit 14 creates message information 11D ′ by associating the message information 11D with the search result information 13D.

  The display unit 15 displays a monitoring message based on the message information 11D ′. At this time, based on the search result information 13D associated with the message information 11D ′, the display unit 15 displays a display component (for displaying a survey form list screen for a monitoring message based on the message information 11D ′) ( Icon) is displayed in association with each other.

  In addition, when the determination unit 12 determines that the message information 11D does not display a monitoring message indicating the occurrence of a failure or abnormality, the display unit 15 displays a monitoring message based on the message information 11D.

  The survey form information DB 16 stores survey form information including causes and solutions for abnormalities or failures of devices or facilities that have occurred in the past. Here, details of the survey form information DB 16 will be described with reference to FIG. FIG. 5 is a diagram illustrating an example of the survey form information DB.

  As shown in FIG. 5, the survey form information DB 16 includes, as data items, a survey form ID 161, an occurrence date and time 162, a position name 163, an operation / state name 164, a comparison keyword 165, a cause 166, and a solution 167.

  The survey form ID 161 is information for uniquely identifying the survey form information stored in the survey form information DB 16. The occurrence date and time 162 is information indicating the date and time when an abnormality or failure occurred. The position name 163 is information obtained by connecting information indicating a device or facility in which an abnormality or failure has occurred and information indicating either a failure or an abnormality.

  The operation / state name 164 is information indicating an abnormality or failure that has occurred in the device or facility. The comparison keyword 165 is information used for searching the survey form information by the search unit 13.

  The cause 166 is information indicating the cause of the abnormality or failure that has occurred. The solution 167 is information indicating a solution for the abnormality or failure that has occurred. Such causes and solutions are registered, for example, by a user (operator) corresponding to an abnormality or failure of the device or facility.

  Thus, the survey form information DB 16 stores the survey form information including causes and solutions for abnormalities or failures of devices or facilities that have occurred in the past. The monitoring apparatus 10 according to the present embodiment presents a list of survey form information of abnormality or failure that has occurred in the past in a similar device or facility when an abnormality or failure has occurred in the device or facility in the plant. Can do.

<Details of processing>
Next, details of processing of the monitoring system 1 of the present embodiment will be described.

  First, in the monitoring apparatus 10 of the present embodiment, processing for newly displaying a monitoring message when the monitoring message screen 1000 as shown in FIG. 2A is displayed will be described with reference to FIG. . FIG. 6 is a flowchart of an example of a monitoring message display process.

  The receiving unit 11 of the monitoring device 10 receives the message information 11D from the control device 20 (step S601). Here, in the present embodiment, the case where the message information 11D received by the receiving unit 11 is data as illustrated in FIG. 7A will be mainly described.

  Based on the message information 11D received by the reception unit 11, the determination unit 12 of the monitoring device 10 determines whether or not the monitoring message displayed by the message information 11D indicates a failure or abnormality ( Step S602).

  More specifically, the determination unit 12 refers to the data item “operation / state name” included in the message information 11D, and the value of the data item is a value indicating “failure occurrence” or “abnormality occurrence”. It is determined whether or not.

  Note that the determination unit 12 may perform the determination with reference to the value of the “importance” data item in addition to the data item of “operation / state name”. For example, the determination unit 12 may determine whether or not the monitoring message based on the message information 11D indicates the occurrence of a failure or abnormality having the importance “medium” or higher.

  In the message information 11D of the present embodiment, the value of the data item of “operation / state name” is “failure occurrence”. Therefore, the determination unit 12 determines that the monitoring message displayed by the message information 11D indicates that a failure or abnormality has occurred.

  In step S602, if the determination unit 12 determines that the message information 11D is to display a monitoring message indicating the occurrence of a failure or abnormality, the search unit 13 stores the survey information DB 16 based on the message information 11D. Search the questionnaire information. And the search part 13 produces the search result information 13D which shows a search result (step S603). The details of the survey form information search process executed by the search unit 13 will be described later.

  Here, the search result information 13D created by the search unit 13 will be described with reference to FIG. FIG. 8 is a diagram illustrating an example of search result information.

  As shown in FIG. 8, the search result information 13D is a search in which the survey form ID of the survey form information acquired by the search unit 13 retrieving the survey form information in the survey form information DB 16 uniquely identifies the search result. It is associated with the result ID.

  For example, in FIG. 8, the survey form IDs “I001” and “I002” acquired by the search unit 13 are associated with the search result ID “R101” that uniquely identifies the search result.

  Next, the associating unit 14 of the monitoring device 10 associates the message information 11D with the search result information 13D to create message information 11D ′ as shown in FIG. 7B, for example (step S604).

  More specifically, the associating unit 14 adds the data item “search result ID” to the message information 11D, and sets the search result ID “R101” included in the search result information 13D as the value of the data item. . As a result, the association unit 14 creates message information 11D ′ in which the message information 11D and the search result information 13D are associated.

  And the display part 15 of the monitoring apparatus 10 matches the display components according to the search result by the search part 13 based on message information 11D ', and displays a monitoring message (step S605). That is, the display unit 15 displays a monitoring message in which display components are associated with the number of survey form IDs included in the search result information 13 associated with the message information 11D ′.

  More specifically, the display unit 15 displays the survey form on the monitoring message screen 1000 when the number of survey form IDs included in the search result information 13 associated with the message information 11D ′ is 1 or more. A monitoring message in which the display component “present” indicating that there is a survey form is associated with the item is displayed. In other words, when one or more survey form information is acquired from the survey form information DB 16 as a search result by the search unit 13, the display unit 15 associates the display component “present” based on the message information 11D ′. Display a monitoring message.

  On the other hand, when the number of survey form IDs included in the search result information 13 associated with the message information 11D ′ is 0, the display unit 15 displays the survey form in the survey form display item on the monitoring message screen 1000. A monitoring message associated with the display component “none” indicating that there is no data is displayed. In other words, when the survey form information is not acquired from the survey form information DB 16 as the search result by the search unit 13, the display unit 15 monitors the display component “none” in association with the message information 11D ′. Display a message.

  Thereby, in the monitoring apparatus 10 of this embodiment, when abnormality or failure occurs in equipment or facilities, the presence or absence of a survey form including the cause and solution for the abnormality or failure is displayed in association with the monitoring message. Can do.

  In the present embodiment, in the monitoring message screen 1000, the monitoring message indicating that an abnormality or failure has occurred is associated with a display component representing “Yes” or “No” depending on the presence or absence of the survey form. It is not limited to this. For example, in the monitoring message screen 1000, a display message indicating the number of survey forms may be associated with a monitoring message indicating that an abnormality or failure has occurred.

  More specifically, when the number of survey form IDs included in the search result information 13 is x (x is an integer of 0 or more), it is based on the message information 11D ′ associated with the search result information 13. A display component representing “x” may be associated with the monitoring message.

  On the other hand, in step S602, when the determination unit 12 determines that the message information 11D does not display a monitoring message indicating the occurrence of a failure or abnormality, the display unit 15 displays the message information 11D in the monitoring message screen 1000. A monitoring message based on the message is displayed (step S606). For example, when the operation / state name included in the message information 11D is “operation” or the like, the display unit 15 displays a monitoring message based on the message information 11D on the monitoring message screen 1000.

  Next, the survey form information search process in step S603 of FIG. 6 will be described with reference to FIG. FIG. 9 is a flowchart of an example of search processing for survey form information according to the first embodiment.

  First, the search unit 13 converts the variable part of the position name included in the message information 11D into an asterisk “*” to create a comparison source keyword (step S901). Here, the variable part of the position name is, for example, a part represented by a number (including Chinese numerals, arithmetic numbers, etc.) in the position name.

  More specifically, in the position name “No. 1 cooling water pump failure” included in the message information 11D shown in FIG. 7A, the variable part is the number “1”. Therefore, the search unit 13 creates the comparison source keyword “* unit cooling water pump failure” from the position name.

  As another example, for example, when the position name is “No. 12 cooling water temperature abnormality”, the variable portion is “12”. Therefore, the search unit 13 creates “* unit cooling water temperature abnormality” from the position name.

  Next, the search unit 13 searches the survey form information DB 16 based on the comparison source keyword, and acquires the survey form ID of the survey form information including the comparison keyword that matches the comparison source keyword (step S902). .

  More specifically, when the comparison source keyword is “* unit cooling water pump failure”, the search unit 13 sets the survey form ID of the survey form information whose comparison keyword is “* unit cooling water pump failure” to the survey form information. Obtain from DB16.

  Finally, the search unit 13 creates search result information 13D based on the survey form ID (step S903). That is, the search unit 13 creates the search result information 13D by associating the survey form ID acquired in step S902 with the search result ID that uniquely identifies the search result.

  As described above, the monitoring apparatus 10 according to the present embodiment creates the search result information 13D. Moreover, the monitoring device 10 of the present embodiment searches the survey form information based on the comparison source keyword obtained by converting the variable part of the position name into a predetermined character (or character string) such as an asterisk. As a result, it is possible to search for the survey form ID of the survey form information including the cause and solution of the failure or abnormality that occurred in a similar position name or related position name.

  For example, according to the monitoring device 10 of the present embodiment, the position name “No. 2 cooling water pump failure”, “No. 3 cooling water pump failure”, “No. 3 cooling water pump failure”, and the like are included for the position name “No. 1 cooling water pump failure”. Survey form information can be acquired.

  In other words, in the monitoring device 10 of the present embodiment, it is possible to acquire survey form information for a failure or abnormality that has occurred in a device or apparatus similar to the device or facility in which the failure or abnormality has occurred or a related device or device. it can.

  Next, a process for changing the screen from the monitoring message screen 1000 to the survey form list screen will be described with reference to FIG. As described above, this can be displayed by selecting a display component associated with the monitoring message on the monitoring message screen 1000. FIG. 10 is a flowchart of an example of the display process of the survey form list screen according to the first embodiment.

  First, when the display component 15 associated with the monitoring message is pressed (selected) by the user, the display unit 15 of the monitoring device 10 acquires the search result ID included in the message information 11D ′ corresponding to the monitoring message. (Step S1001).

  Next, the display unit 15 of the monitoring device 10 acquires the survey form ID included in the search result information 13D of the acquired search result ID. Then, the monitoring apparatus 10 acquires the survey form information of the acquired survey form ID from the survey form information DB 16 (step S1002).

  Finally, the display unit 15 of the monitoring device 10 displays a survey form list screen based on the obtained survey form information (step S1003). That is, the display unit 15 displays a survey form list screen on which a list of survey forms corresponding to the acquired survey form information is displayed.

  Thereby, in the monitoring apparatus 10 of this embodiment, the list | wrist of the survey form containing the cause and solution with respect to the abnormality or failure which occurred can be displayed. Then, the user can display the cause and solution of the abnormality or failure included in the selected survey form by selecting a desired survey form from the list of survey forms. Therefore, when an abnormality or failure occurs in equipment or equipment in the plant, the user can attempt to solve the abnormality or failure based on the displayed survey form.

  Moreover, in the monitoring device 10 of the present embodiment, the link to the survey form list screen is associated with the monitoring message. In addition, each survey form displayed on the screen in the survey form list includes causes and solutions for similar abnormalities or failures that have occurred in similar (or related) facilities or equipment in the past. Therefore, the user can quickly obtain an appropriate survey form for solving the abnormality or failure that has occurred.

  Although the monitoring apparatus 10 of the present embodiment displays the list of survey forms on the survey form list screen, for example, it may be configured to display one survey form that is optimal for solving an abnormality or failure that has occurred. .

[Second Embodiment]
Next, a second embodiment will be described. In the description of the second embodiment, differences from the first embodiment will be described, and those having the same functional configuration as those of the first embodiment are the same as those used in the description of the first embodiment. The description is omitted.

  In the present embodiment, a case where the survey form information stored in the survey form information DB 16 is updated or deleted, or a case where the survey form information is newly stored in the survey form information DB 16 will be described.

<Functional configuration>
Next, the functional configuration of the monitoring apparatus 10A according to the present embodiment will be described with reference to FIG. FIG. 11 is a diagram illustrating a functional configuration of an example of the monitoring device according to the second embodiment.

  The monitoring apparatus 10 </ b> A according to the present embodiment includes an update unit 17. The update unit 17 updates or deletes the survey form information stored in the survey form information DB 16 in accordance with a user operation. Moreover, the update part 17 produces survey form information according to a user's operation, and registers it into survey form information DB16.

<Details of processing>
Next, processing for updating or deleting survey form information stored in the survey form information DB 16 or registering survey form information in the survey form information DB 16 in the monitoring apparatus 10A of the present embodiment will be described with reference to FIG. To do. FIG. 12 is a flowchart illustrating an example of update processing according to the second embodiment.

  First, the monitoring apparatus 10 displays a survey form list screen (step S1201). As described in the first embodiment, this can be displayed by the user selecting a display component associated with the monitoring message on the monitoring message screen. Here, it is assumed that the monitoring apparatus 10 displays, for example, a survey form list screen 1200 shown in FIG.

  As shown in FIG. 13, the survey form list screen 1200 of the present embodiment newly includes an update registration button 1201 for updating survey form information, a delete button 1202 for deleting survey form information, and survey form information. A new registration button 1203 for registration is provided.

  Here, when the user updates the survey form information, a desired survey form is selected from the list 1204 of the survey form, the cause 1205 and the solution 1206 are edited, and the update button 1201 is pressed. At this time, the user may edit the comparison keyword 1207. By editing the comparison keyword 1207, the information set as the comparison keyword included in the survey form information can be updated.

  When the user deletes the survey form information, the user selects a desired survey form from the survey form list 1204 and presses the delete button 1202.

  Further, when the user newly registers the survey form information, the cause 1205 and the solution 1206 are edited (or newly input), and then the new registration button 1203 is pressed. At this time, the user may edit (or newly input) the comparison keyword 1207.

  Next, the update unit 17 of the monitoring apparatus 10 determines which one of “update registration”, “deletion”, and “new registration” has been selected on the survey form list screen 1200 (step S1202).

  When “update registration” is selected by the user in step S1202, the updating unit 17 updates the survey form information corresponding to the survey form selected by the user with the edited content (step S1203). Thereby, the corresponding survey form information stored in the survey form information DB 16 is updated by the updating unit 17.

  When “delete” is selected by the user in step S1202, the updating unit 17 deletes the survey form information corresponding to the survey form selected by the user (step S1204). As a result, the update section 17 deletes the corresponding survey form information stored in the survey form information DB 16.

  If “new registration” is selected by the user in step S1202, the updating unit 17 creates survey form information with the contents edited (or newly input) by the user and newly registers it in the survey form information DB 16 ( Step S1205). Thereby, the survey form information is newly registered in the survey form information DB 16 by the updating unit 17.

  As described above, in the monitoring device 10 of the present embodiment, the user can update, delete, and register the survey form information on the survey form list screen. Therefore, the user can appropriately update, delete, and register the survey form information when the cause of the abnormality or failure occurring in the equipment or facilities installed in the plant is found or solved. Thus, the survey form information DB 16 used by the monitoring apparatus 10 of this embodiment stores the survey form information updated or registered by the user.

  Although the embodiments of the present invention have been described in detail above, the present invention is not limited to such specific embodiments, and various modifications are possible within the scope of the gist of the present invention described in the claims.・ Change is possible.

DESCRIPTION OF SYMBOLS 1 Monitoring system 10 Monitoring apparatus 11 Receiving part 12 Judgment part 13 Search part 14 Corresponding part 15 Display part 16 Survey form information DB
20 control device N network

Claims (8)

An information processing device that displays a message of a device or facility to be monitored,
Receiving means for receiving message information for displaying the message;
When receiving the message information by the receiving means, a determination means for determining whether a message displayed based on the message information is a message indicating that a failure or abnormality has occurred in the device or facility;
When it is determined that the message displayed based on the message information by the determination means is a message indicating that a failure or abnormality has occurred in the device or facility, a predetermined database is searched based on the message information. Search means for obtaining information on the cause and solution of the same or similar failure or abnormality that has occurred in the past in the equipment or equipment similar or related to the equipment or equipment, and
In accordance with the search result searched by the search means, the message displayed on the monitoring message screen is associated with the first display component for displaying a list of information on the cause of the failure or abnormality and the solution. Display means to display ,
Have a,
The display means transitions to a survey form list screen for displaying the list of information by selecting the first display component associated with the message in a state where the message is displayed. An information processing apparatus characterized by the above. The display means includes
The information is displayed in association with the first display component in the message when information on the cause and solution of one or more of the failure or abnormality is acquired from the predetermined database by the search unit. The information processing apparatus described. The display means includes
The information processing apparatus according to claim 2, wherein a detailed information related to a cause and a solution of the failure or abnormality is displayed by selecting a desired survey form from the list of information displayed on the survey form list screen. . The display means includes
When the information on the cause or solution of the failure or abnormality is not acquired from the predetermined database by the search means, the message is displayed in association with a second display component different from the first display component. The information processing apparatus according to any one of claims 1 to 3.   The information processing apparatus according to claim 4, wherein the second display component indicates that information relating to a cause or a solution of the failure or abnormality has not been acquired by the search unit. The search means includes
6. A predetermined database is searched based on a search keyword including a variable part of a position name indicating a device or facility in which a failure or an abnormality has occurred included in the message information as a predetermined character or character string. The information processing apparatus according to any one of the above. Updating means for updating the predetermined database;
The update unit newly registers information on the cause and solution of the failure or abnormality in the predetermined database or the cause and solution of the failure or abnormality registered in the predetermined database in accordance with a user instruction. The information processing apparatus according to any one of claims 1 to 6, wherein information relating to the measure is deleted or changed. An information processing method by an information processing apparatus for displaying a message of a device or facility to be monitored,
A receiving procedure for receiving message information for displaying the message;
When receiving the message information according to the reception procedure, a determination procedure for determining whether a message displayed based on the message information is a message indicating that a failure or an abnormality has occurred in the device or facility;
When it is determined that the message displayed based on the message information by the determination procedure is a message indicating that a failure or abnormality has occurred in the device or facility, a predetermined database is searched based on the message information. A search procedure for acquiring information on the cause and solution of the same or similar failure or abnormality that has occurred in the past in the device or facility similar or related to the device or facility ;
In accordance with the search result searched by the search procedure, the message displayed on the monitoring message screen is associated with the first display component for displaying a list of information on the cause of the failure or abnormality and the solution. Display procedure to display ,
Have a,
The display procedure is a transition to a survey form list screen that displays a list of the information by selecting the first display component associated with the message while the message is displayed. An information processing method characterized by the above.

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