JP6670280B2 - Outsourcing method and outsourcing system for gaming machine setting change work and gaming machine maintenance work - Google Patents

Description

  The present invention relates to an outsourcing method and outsourcing system for a gaming machine setting change operation and a gaming machine maintenance operation, and more particularly, to an external leak of information relating to a setting change of a gaming machine performed every day at each game hall. The present invention relates to a gaming machine setting change operation that can be reliably prevented, and an outsourcing method and an outsourcing system for a gaming machine maintenance operation.

  In a gaming arcade (store) that owns and manages a large number of gaming machines, settings are adjusted on a daily basis in accordance with monthly sales targets set by the gaming arcade and the operating company. The setting adjustment work that is performed every day is left solely to the employee (responsible person) of each store, and the employee of the store always controls the tendency of balls on the day. Risk of spills. Recently, the store manager frequently leaks advantageous information to the outside, which is a hotbed that creates a situation that is disadvantageous for general customers, including so-called "Sakura" customers, which is a major problem .

  Conventionally, in order to prevent clerks and players from colluding and cheating, multiple surveillance cameras are installed on each pachislot machine, and moving images from each surveillance camera are transmitted to the corporate headquarters computer, A security system for identifying an unauthorized player by authentication has been proposed (Japanese Patent Application Laid-Open No. 2006-6590).

JP 2006-6590 A

  As described above, conventionally, a security system has been proposed in which a plurality of surveillance cameras are installed in each pachislot machine, a moving image from each surveillance camera is transmitted to a corporate headquarters computer, and an unauthorized player is identified by image authentication. However, the system is only for the purpose of identifying an unauthorized player, and the system cannot solve the problem of the external leak of the setting change information. In addition, a problem of unauthorized modification may occur in the maintenance work of the gaming machine.

  Therefore, the present invention provides an outsourcing method and an outsourcing system for a gaming machine setting change operation capable of reliably preventing the external leakage of the setting change information, and an unauthorized modification that may occur during a maintenance operation. It is an object to provide an outsourcing method and an outsourcing system for maintenance work that can prevent the outage.

The invention according to claim 1 for solving the above problem is a method for outsourcing a setting change operation of a gaming machine to an outside,
Operational data collection that manages the amusement arcade and collects operation data of the amusement machine at the amusement arcade at the corporate headquarters computer of the hall corporation headquarters, which is the outsourcer of the gaming machine setting change, from the gaming machine information management computer at the amusement arcade. Steps and
By the corporate headquarters computer or another operating data analysis computer, the operating data is analyzed and a setting change is determined.Based on the result of the setting, setting change information on the setting change content is set in the corporate headquarters computer. The configuration change formulation steps to be created,
Transmitted in the hole corporate headquarters, a game field name that is the target of the setting change work, address, work date, online time, work request information, including the working table number is created, the trustee computer of the Trustee from the corporate headquarters computer Work request information creation step,
In the trustee company that has received the work request based on the work request information, the worker information including personal information including the determined worker's name, contact information, and face photo is created, and the corporate headquarters computer is obtained from the trustee company computer. Sent to the worker information creation step recorded in the corporate headquarters computer,
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required for the worker in charge on the work day is set,
At the amusement arcade to be worked on the work day, the setting change information is transmitted from the corporate headquarters computer to the dedicated computer handled by the worker in charge, and the worker in charge views the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step in which the worker in charge performs a setting change operation in accordance with the setting change information;
This is an outsourcing method for a gaming machine setting change operation characterized by including:

An invention according to claim 2 for solving the above-mentioned problem is provided in a gaming machine information management computer of a gaming hall having a large number of gaming machines, and one or more of the gaming arcades are installed and installed in the gaming arcade. The computer of the corporate headquarters of the hall corporate headquarters, which is the contractor of the setting change work of the gaming machine, and the computer of the trustee company of the trustee company that receives the request for the setting change of the gaming machine of the amusement arcade from the computer of the corporate headquarters and undertakes the work And a dedicated computer handled by a worker in charge of the trust company at the time of work, which is an outsourcing system for game machine setting change work configured to be connected via the Web,
The corporate headquarters computer includes an operation data collection unit that collects operation data of the game machine of the game arcade from the gaming machine information management computer, and a game machine that has been set to be changed based on the analysis result of the operation data. gaming facility name, address, work date, visit time, and the work request information creating means to create and submit a work request information, including the working table number to the trustee computer, trustee of trustee computer that was entrusted with the work request A worker information recording means for receiving and recording worker information including personal information including a worker's name, contact information and a face photograph, and a setting for transmitting setting change information relating to setting changes to the dedicated computer. Change information transmitting means,
The dedicated computer is configured such that the setting change information can be viewed only within the game arcade for which the setting change operation is to be performed, and that the setting change information can be viewed by using a secret key set for each work request. This is an outsourcing system for gaming machine setting change work.

  In one embodiment, the corporate headquarters computer further comprises setting change formulating means for analyzing the operating data to formulate a setting change, or analyzing the operating data to formulate a setting change. Includes a computer for operating data analysis separate from the computer.

  In one embodiment, the apparatus further includes a camera worn by the worker in charge of the setting change operation, the camera being connected to the corporate headquarters computer via a Web, and real-time video or recording of a photographed operation state. The transmitted video is transmitted to the corporate headquarters computer. In this case, it is preferable that the camera is a viewpoint video camera that can directly capture the visual information of the worker in charge.

  In one embodiment, the game device further includes a camera device installed in the game hall and connected to the corporate headquarters computer via the gaming machine information management computer, and a real-time image of a work situation photographed by the camera device Alternatively, the recorded video is transmitted to the corporate headquarters computer.

An invention according to claim 8 for solving the above problem is a method for outsourcing a setting change operation of a gaming machine to an outside,
In the trust company computer of the trust company that undertakes the setting change work of the gaming machine, directly from the gaming machine information management computer of the gaming hall that can be the target of the gaming machine setting change, or a corporation of the hall corporation headquarters that manages the gaming hall Via the headquarters computer, a data collection step of collecting operation data of the gaming machine at the amusement arcade;
A setting change formulation in which the operating data is analyzed by the trustee company computer or another operating data analysis computer to make a setting change, and setting change information on the setting change contents is created in the trustee company computer. Steps and
In the trustee company, worker information including personal information including the name of the worker in charge, contact information, and a face photograph is created, transmitted from the trustee company computer to the corporate headquarters computer, and recorded in the corporate headquarters computer. Alternatively, in the second subcontracting company which receives the second subcontracting from the said subcontracting company, the worker information including the personal information including the name, the contact information and the face photograph of the determined worker is created, and the second subcontracting company secondary contract is sent from a company computer to the trustee computer, and the trustee computer worker information is transmitted Ru recorded in the corporate headquarters computer to the corporate headquarters computer from a recording step of,
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required for the worker in charge on the work day is set,
At the amusement arcade to be operated on the work day, the setting change information is transmitted from the trust company computer to the dedicated computer handled by the responsible worker, and the responsible worker browses the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step in which the worker in charge performs a setting change operation in accordance with the setting change information;
This is an outsourcing method for a gaming machine setting change operation characterized by including:

In one embodiment, in the Trustee computer, game field name that is the target of the setting change work, address, work date, visit time, further work request information generating step of work request information, including the working table number is created Including.

The invention according to claim 10 for solving the above-mentioned problem is characterized in that a gaming machine information management computer of a gaming arcade having a large number of gaming machines, and a corporate headquarters computer of a hall corporation headquarters managing one or more of the gaming arcades. A request for a setting change operation of a gaming machine at the gaming hall from the corporate headquarters computer or the gaming machine information management computer, and a contract company computer of a contract company undertaking the work;
An exclusive outsourcing system for a gaming machine setting change operation configured by connecting a dedicated computer handled by a worker in charge of the trust company at the time of work with the Web,
The trustee company computer is an operating data collection unit that collects operating data of the gaming machine in the amusement arcade directly from the gaming machine information management computer or through the corporate headquarters computer, and a work in charge created by the trustee company. The worker information including personal information including the person's name, contact information, and face photo to the corporate headquarters computer, or the worker information created by the second trustee to be secondarily commissioned by the trustee. A worker information recording means for receiving and recording from the secondary trustee company computer of the secondary trustee company and transmitting the information to the corporate headquarters computer, and setting change in the dedicated computer based on the operation data. Setting change information transmitting means for transmitting information,
The dedicated computer is configured such that the setting change information can be browsed only in the game arcade of the setting change target, and that the setting change information can be browsed by using a secret key set for each work request. This is an outsourcing system for gaming machine setting change work.

  In one embodiment, the trustee company computer further comprises a setting change formulating means for analyzing the operation data to formulate a setting change, or for analyzing an operation data for analyzing the operation data to formulate a setting change. Including computers.

In one embodiment, the computer further includes a secondary trustee computer of a secondary trustee that receives a secondary commission of the setting change work from the trustee company, wherein the trustee computer receives a setting change from the operation data analysis result. game field name with a gaming machine that is the object, including address, work date, visit time, the work request information creating means to create and submit a work request information, including the working table number in the secondary trustee computer

  The camera further includes a camera worn by the worker in charge of the setting change operation, wherein the camera is connected to the contract company computer via a Web, and the real time image or the recorded image of the photographed work state is transmitted to the contract company. Sent to company computer. In this case, it is preferable that the camera is a viewpoint video camera that can directly capture the visual information of the worker in charge.

  In one embodiment, the game device further includes a camera device connected to the trustee company computer through the gaming machine information management computer installed in the gaming machine, real-time video of the work situation photographed by the camera device Alternatively, the recorded video is transmitted to the trust company computer.

The invention according to claim 17 for solving the above problem is as follows.
A method for outsourcing maintenance work for gaming machines,
In the trustee computer of the trustee company undertaking the maintenance work of the gaming machine, directly from the manufacturer computer of the gaming machine manufacturer that manufactured the gaming machine targeted for the maintenance work or via the sales company computer of the sales company that sells the gaming machine, A maintenance work receiving step of receiving maintenance work request information of the gaming machine,
Via in the Trustee, the determined charge of the worker's name, contacts, worker information, including personal information, including a face photograph is created, the trustee directly from your pin Yuta to the manufacturer computer or the sales company computer is recorded is sent, or, in the secondary trustee of Ru having received the secondary commissioned by the trustee, the determined charge of the worker's name, contacts, worker information is created that contains the personal information, including a face photo are, the sent from the secondary trustee of secondary trustee computer to the trustee computer, the contract worker information from the company computer is recorded is sent through the direct or the sales company computer to the manufacturer computer Creation steps;
The maintenance work request information is transmitted from the trustee company computer to the dedicated computer handled by the worker in charge after the determination of the worker in charge, and the maintenance work request information is viewed by the worker in charge. A maintenance work execution step in which a maintenance work is performed by the worker in charge according to the maintenance work request information;
This is an outsourcing method for gaming machine maintenance work.

  In one embodiment, in the computer of the trustee company, the maintenance work request information of the gaming machine received directly from the maker computer of the gaming machine maker or through the computer of the sales company that sells the gaming machine is transmitted to the second trustee company. The method further includes a step of transferring the transferred maintenance work request information.

The invention according to claim 19 for solving the above-mentioned problem is as follows.
A maker computer of a gaming machine maker that manufactures gaming machines, a sales company computer of a sales company that sells the gaming machines, and a contract for receiving a maintenance work request for the gaming machine from the maker computer or the sales company computer and undertaking the work. An outsourcing system for gaming machine maintenance work configured by connecting a company trust company computer and a dedicated computer handled by a worker in charge of the trust company at the time of work, via a Web,
The trustee company computer, a maintenance work request receiving means for receiving a maintenance work of the gaming machine directly from the manufacturer computer or through the sales company computer,
Created in the trustee company, the name of the worker in charge, contact information, worker information including personal information including a face photo is sent directly to the manufacturer computer or via the sales company computer, or from the trustee company While receiving and recording the worker information created by the secondary trustee company which receives the secondary trust from the secondary trustee company computer of the secondary trustee company, the worker information can be received directly at the manufacturer computer or via the sales company computer. Transmitting worker information recording means;
An outsourcing system for gaming machine maintenance work, characterized in that the dedicated computer has a maintenance work information transmitting means for transmitting maintenance work information.

In one embodiment, the trustee or lame Maintenance undergo secondary entrusted tasks include secondary trustee secondary trustee computer, the trustee computer the maintenance work request information to the secondary trustees computer And a maintenance work request information transferring means for transmitting the information to the user.

  The present invention is as described above, and according to the outsourcing method and outsourcing system for gaming machine setting change work according to the present invention, the setting change work is outsourced to a trustee company unrelated to the gaming facility, and Since the worker in charge and the person involved in the amusement arcade cannot know the gaming machine to be worked on and the contents of the setting change until immediately before the work, there is no opportunity to leak information about them to the outside, and in each amusement arcade, This has the effect of reliably preventing external leakage of information relating to the setting change of the gaming machine that is performed every day.

  Further, according to the outsourcing method and outsourcing system for gaming machine maintenance work according to the present invention, in order to outsource the gaming machine maintenance work to a contractor that is not involved in the amusement arcade, a worker in the amusement arcade performs the maintenance. There is no opportunity to engage in work and perform unauthorized remodeling, so that there is an effect that it is possible to reliably prevent impropriety from being performed in accordance with the maintenance work of the gaming machine performed in each game arcade.

It is a simplified diagram showing the whole picture of the outsourcing system (first invention) of the gaming machine setting change work according to the present invention. It is a simplified diagram showing the configuration and information flow of an outsourcing system (first invention) for a gaming machine setting change operation according to the present invention. It is a flowchart which shows the flow of a process in the outsourcing method (1st invention) of the game machine setting change work which concerns on this invention. It is a simplified diagram showing the whole picture of the outsourcing system (second invention) of the gaming machine setting change work according to the present invention. It is a simplified diagram showing a configuration and a flow of information of an outsourcing system (second invention) for a gaming machine setting change operation according to the present invention. It is a flowchart which shows the flow of a process in the outsourcing method (2nd invention) of the game machine setting change work which concerns on this invention. It is a simplified diagram showing the whole picture of the outsourcing system (the 3rd invention) of the maintenance work concerning the present invention. It is a simplified diagram showing the configuration and the flow of information of the outsourcing system for maintenance work (third invention) according to the present invention. It is a flowchart which shows the flow of a process in the outsourcing method of maintenance work (3rd invention) which concerns on this invention.

An embodiment for carrying out the present invention will be described in detail with reference to the accompanying drawings. First, in order to facilitate understanding of the present invention, the main terms used in the description of the present invention are defined.
≪Amusement arcade≫ This refers to a store (hall) that has a large number of gaming machines, and includes not only pachinko arcades but also game centers.
≫Computer for gaming machine information management≫
Signals from gaming machines are received via call lamps and relay equipment, and various types of statistical information such as how many balls are released by each unit (so-called “difference information”) are collected in real time. A computer used for business management. In addition, it has functions such as managing the sales status of prepaid cards and IC cards, comparing the number of visitors to its own stores and nearby competitors, and managing employee salaries, etc. Refers to all computers that provide necessary functions.
≪secret key≫
In general, it generally refers to information including a password (not necessarily a one-time password) to prevent information leakage to an unspecified number of people and biometric authentication that can identify workers. This is a concept that includes means such as a method that allows information inquiry only within the game room (assuming a case where only a worker in charge exists in the game hall).
≪Dedicated computer≫
It refers to a device having an application (GPS function, Web connection function, secret key function, etc.) capable of browsing work request information, setting change information, and the like. In the case of lending to the worker in charge the one prepared at the amusement arcade 1 at the time of arrival, and making the computer brought by the worker in charge refer to the GPS information at the time of login, the information can be browsed only in the amusement arcade 1 There are cases.
≪Setting key≫
It is necessary to change the setting of a gaming machine, and it is defined by a gaming machine manufacturer, or specially created by a corporation that outsources or outsources.
≪Maintenance≫
This refers to general parts replacement work related to gaming machine change approval applications and various inspection work related to the operation of gaming machines.

Information transmitted and received in the present invention is as follows.
≪Work request information≫
Information including the name of a game arcade having a gaming machine subjected to setting change and maintenance, an address, a work date, a store visit time, the number of works, and does not include the contents of the setting change work and the maintenance work.
者 Worker information≫
This is information including personal information such as the name, contact information, and face photograph of the worker in charge determined by the trustee company (or the second-order or third-order trustee company).
≪Setting change information / maintenance work information≫
This is information on the specific contents of the setting change and maintenance such as what setting change or maintenance is to be performed on which gaming machine (unit number).

  The outsourcing method and system for gaming machine setting change work according to the present invention include a first invention in which the corporate headquarters computer of the hall corporate headquarters is the host computer and a second invention in which the trustee company computer of the trustee company is the host computer. Invention.

First, the first invention in which the corporate headquarters computer of the hall corporate headquarters is the host computer will be described. The outsourcing method of the gaming machine setting change work according to the first invention is as follows.
Operational data collection that manages the amusement arcade and collects operation data of the amusement machine at the amusement arcade at the corporate headquarters computer of the hall corporation headquarters, which is the outsourcer of the gaming machine setting change, from the gaming machine information management computer at the amusement arcade. Steps and
A setting change is formulated by the corporate headquarters computer or another operating data analysis computer based on the analysis result of the operating data, and setting change information on the setting change is created in the corporate headquarters computer. Steps and
A work request information creating step in which work request information including the name of a game arcade, an address, a work date, a store visit time, the number of work, and the like to be changed is transmitted from the corporate headquarters computer to a trust company computer of a trust company. Including.

The method further includes the step of creating the worker information including personal information such as the name of the worker in charge, the contact information, and a face photograph at the trustee company that has received the work request according to the work request information, and Transmitted to the corporate headquarters computer, and worker information creating step recorded on the corporate headquarters computer,
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required for the worker in charge on the work day is set,
At the amusement arcade to be worked on the work day, the setting change information is transmitted from the corporate headquarters computer to the dedicated computer handled by the worker in charge, and the worker in charge views the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step of performing a setting change operation according to the setting change information by the worker in charge.

  The outsourcing system for game machine setting change work according to the first invention is for implementing the above method, and as shown in FIG. 1, the system includes a game room 1 having a large number of gaming machines. The computer 2 for machine information management, the computer 4 of the corporate headquarters 3 of the hall corporate headquarters 3 that manages one or a plurality of gaming arcades 1, and a request to change the setting of the gaming machine of the gaming hall 1 from the hall corporate headquarters 3. The trust company computer 6 of the trust company 5 that undertakes the work and a dedicated computer 8 handled by a worker in charge of the trust company 5 are connected to each other via the Web.

  As described above, the information leakage of the setting change that has been conventionally known is caused by the fact that the employee of the gaming hall 1 is performing the setting changing operation of the gaming machine of the gaming hall 1. Therefore, in the present invention, the setting change work of the gaming machine of the game hall 1 is entrusted to a third party who is not related to the game hall 1, and the game hall 1 responds to the visit to the setting worker (the store manager). Only the key may be handled), and only the management and delivery of the setting key described later, and the key management and delivery of the key storage vault are performed, and the employee of the amusement arcade 1 has an opportunity to know the contents of the setting change. It is not given (the same applies to a second invention described later).

  In the present invention, the request to change the setting of the gaming machine in the amusement arcade 1 is not made directly from the amusement arcade 1 to the outsourcing company (the trustee company 5) but through the hall corporation headquarters 3. That is, the hall corporation headquarters 3 is the work request source. The hall corporation headquarters 3 is an organization that manages one or a plurality of amusement arcades 1 and manages setting change information for each amusement arcade 1, requests a contracting company 5 to perform a setting change operation, and manages gaming machine information of each amusement arcade 1. It is responsible for setting examination based on information from the computer 2 or commissioning setting change to a setting consulting company, monitoring setting change work records, and verifying behavior of setting change models.

  As shown in FIG. 2, the corporate headquarters computer 4 includes an operation data collection unit 11 that collects operation data of the gaming machines in the gaming arcade 1 from the gaming machine information management computer 2 and a setting based on the analysis result of the operation data. A work request information creating means 13 for creating work request information including the name of a game arcade, an address, a work date, a store visit time, the number of works, and the like, which includes the gaming machine to be changed, and transmitting the work request information to the trust company computer 6; A worker information recording means 14 for receiving and recording worker information including personal information such as the name, contact information, and face photograph of the worker in charge from the trust company computer 6 which has received the request, and a setting change to the dedicated computer 8 Setting change information transmitting means 15 for transmitting setting change information relating to the content.

  In one embodiment, the corporate headquarters computer 4 further includes a setting change formulating unit 12 that analyzes the collected operation data and formulates a setting change. In another embodiment, instead of providing the setting change formulating means 12 in the corporate headquarters computer 4, an operating data analysis computer 16 for analyzing the operating data and formulating the setting change is prepared separately, and the setting change formulating is performed. The function of the means 12 is performed. The setting change formulating means 12 and the operation data analysis computer 16 create setting change information based on the result of the formulating. Alternatively, the operation data analysis computer 16 may perform only the formulating work, and receive the result to generate the setting change information in the corporate headquarters computer 4. The analysis result (formulation result) of the operation data by the setting change formulating means 12 or the operation data analysis computer 16 is supplied to the work request information creating means 13.

Next, the outsourcing method of the gaming machine setting change work according to the first invention will be described in more detail step by step with reference to FIGS.
Operation data collection step (S11)
This step is a step in which the operation data collection means 11 of the corporate headquarters computer 4 collects operation data of the gaming machines in the gaming hall 1 from the gaming machine information management computer 2. The operation data is data on payouts, sales, and the like for each gaming machine, and is tabulated and updated daily after the store is closed, and is supplied to the operation data collection means 11 of the corporate headquarters computer 4. In a later step, the operation data of each gaming machine is analyzed, and the necessity of setting change and the contents are determined for each gaming machine.

Setting change formulation step (S12)
In this step, the operation data collected by the operation data collection unit 11 of the corporate headquarters computer 4 is sent to the setting change formulating unit 12 or the operation data analysis computer 16 and analyzed to formulate the setting change. This is a step in which setting change information on setting change contents is created in the corporate headquarters computer 4 based on the result of the formulation. The necessity of the setting change and the content of the setting change are determined based on a monthly sales target or the like, which is determined by the gaming facility 1 and the operating company. The setting change information created here is not transmitted to the outside until the work day.

Work request information creation step (S13)
This step is performed by the work request information creating means 13 of the corporate headquarters computer 4 based on the setting result by the setting change formulating means 12 or the operation data analysis computer 16. In this step, work request information including an address, a work date, a visit time, and the number of works is created and transmitted to the trust company computer 6. This work request information does not include setting change information.

Worker information creation step (S14)
In this step, when the work is undertaken by the trustee company 5 that has received the work request information, the trustee company 5 creates the worker information including the personal information such as the name, contact information, and face photograph of the determined worker. In this step, the worker information is transmitted from the trust company computer 6 to the worker information recording means 14 of the corporate headquarters computer 4 and recorded.

Secret key setting step (S15)
In this step, a secret key (such as a specific password) required on the day of the work is supplied to the worker in charge at the corporate headquarters computer 4 or the trustee company computer 6. This secret key can be used on the dedicated computer 8 described later, and is required when browsing specific information.

Setting change information browsing step (S16)
In this step, the setting change information is transmitted from the setting change information transmitting means 15 of the corporate headquarters computer 4 to the special purpose computer 8 at the amusement arcade 1 to be operated on the day of the operation, ie, In this step, information on the specific contents of the setting change, such as whether the setting is to be changed, is transmitted, and the setting change information is browsed by the worker in charge using the secret key. The worker in charge cannot know the setting change information up to that point, and since the setting change information is not transmitted from the corporate headquarters computer 4 up to that point, the setting change information is leaked to the outside in advance. There is no opportunity to be done. When a worker in charge arrives, the security effect can be further enhanced by using a method such as face authentication.

  In this step, a setting key (hard key or software key) for changing the setting is prepared for the worker in charge by the game hall 1, the hall corporation headquarters 3 or the trustee company 5. In this case, the setting key itself may be stored in a safe, and information on unlocking the safe may be communicated only to the worker in charge.

Setting change execution step (S17)
In this step, the worker in charge performs a setting change operation according to the setting change information. The worker in charge uses a setting key for setting change prepared at the time of visiting the game arcade 1 and performs a setting change operation in accordance with the viewed setting change information.

  At the time of the work, a real-time image or a recorded image of the work state photographed by a camera worn by the worker in charge is transmitted to the corporate headquarters computer 4. In that case, it is preferable to use a viewpoint video camera 9 that can capture the visual information of the worker in charge as it is. In that case, it is also conceivable to transmit a real-time video or a recorded video of the work situation taken by the camera device 10 installed in the amusement arcade to the computer 4 of the corporate headquarters. The camera device 10 includes a monitoring camera, a data display, a card unit, and the like.

  Next, a second invention in which the trustee company computer 6 of the trustee company 5 serves as a host computer will be described. The description of the same parts as those of the first invention will be omitted or simplified.

The method of outsourcing game machine setting change work according to the second invention is a method for outsourcing the game machine setting change work to an outsider,
In the trustee computer of the trustee company that undertakes the setting change work of the gaming machine, directly from the gaming machine information management computer of the gaming hall that can be the target of the gaming machine setting change, or a corporation of the hall corporation headquarters that manages the gaming hall Via the headquarters computer, an operation data collection step of collecting operation data of the gaming machine in the game hall;
A setting change formulation in which the operating data is analyzed by the trustee company computer or another operating data analysis computer to make a setting change, and setting change information on the setting change contents is created in the trustee company computer. Steps and
In the trustee company, worker information including personal information such as the name of the worker in charge, contact information, and a face photograph is created, transmitted from the trustee company computer to the corporate headquarters computer, and recorded in the corporate headquarters computer. Alternatively, in a second subcontracting company that receives a second subcontract from the consignment company, worker information including personal information such as the name, contact information, and face photograph of the determined worker is created, and the second subcontracting company A worker information recording step transmitted from the secondary trust company computer to the trust company computer, transmitted from the trust company computer to the corporate headquarters computer, and recorded on the corporate headquarters computer;
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required for the worker in charge on the work day is set,
At the amusement arcade to be operated on the work day, the setting change information is transmitted from the trust company computer to the dedicated computer handled by the responsible worker, and the responsible worker browses the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step of executing a setting change operation in accordance with the setting change information by the worker in charge.

  Further, the outsourcing system for game machine setting change work according to the second invention is for implementing the method according to the second invention, and as shown in FIGS. From a gaming information management computer 2 of a gaming hall 1 having a gaming machine, a corporate headquarters computer 4 of a hall corporate headquarters 3 for managing one or more gaming halls 1, and a corporate headquarters computer 4 or a gaming machine information management computer 2. Upon receiving a request to change the setting of the gaming machine in the amusement arcade 1, the trustee company computer 6 of the trustee company 5 that undertakes the work is connected via the Web to the dedicated computer 8 handled by the worker in charge of the trustee company 5 during the work. It is composed. In this system, the trust company computer 6 functions as a host computer.

  As shown in FIG. 5, the trust company computer 6 includes an operation data collection unit 21 that collects operation data of the gaming machines in the game arcade 1 directly from the gaming machine information management computer 2 or through the corporate headquarters computer 4, The operating information is stored in the worker information recording means 24 for transmitting the worker information including the personal information such as the name, contact information, and face photograph of the worker in charge to the corporate headquarters computer 4 and the dedicated computer 8. And setting change information transmitting means 25 for transmitting the setting change information formulated based on the setting change information.

  The trustee company computer 6 further includes a setting change formulating means 22 for analyzing the operation data and formulating a setting change. Further, in one embodiment, instead of providing the setting change formulating means 22 in the trustee company computer 6, an operating data analysis computer 26 for analyzing the operating data and formulating the setting change is provided in the first embodiment. Same as in the invention. In addition, the dedicated computer 8 allows the user to view the setting change information only in the game arcade 1 to which the setting is to be changed, and also allows the user to view the setting change information by using a secret key set for each work request. The setting is the same as in the first invention.

  Further, in this system, there is a case where the setting change work is secondarily entrusted from the trustee company 5 to the secondary trustee company. In this case, the system further includes a secondary trustee company computer 28 of the secondary trustee company. The trust company computer 6 in the case of this embodiment, based on the analysis result of the operation data, transmits the work request information including the name of the amusement arcade including the gaming machine whose setting has been changed, the address, the work date, the store visit time, the number of work, and the like. A work request information creating means 23 for creating and transmitting to the secondary trustee company computer 28 is provided, and the name, contact information, face photograph, etc. of the worker in charge determined at the secondary trustee company are provided from the secondary trustee computer 28. Is provided with worker information recording means 24 for receiving and recording worker information including personal information.

  Various kinds of electronic information are exchanged between the corporate headquarters computer 4 and the trust company computer 6. The electronic information here is information related to the entire outsourcing business of the setting change work, such as communication of the setting change work consignment itself, information related to their management work, the contents of the setting change instruction of the relevant hall and the setting change. This includes reports such as work monitoring records, and information related to the behavior verification of setting-change models. The exchange of such electronic information between the corporate headquarters computer 4 and the trustee company computer 6 is based on the fact that such information is shared by both the hall corporate headquarters 3 and the trustee company 5 so that the setting change work can be performed externally. This is to ensure the smooth execution of the consignment business.

  Next, a method of outsourcing a gaming machine setting change operation according to the second invention will be described in more detail step by step with reference to FIGS.

Operation data collection step (S21)
In this step, the operating data collection means 21 of the trustee company computer 6 of the trustee company 5 manages the gaming machine 1 directly from the gaming machine information management computer 2 of the gaming machine 1 which can be the target of the gaming machine setting change. This is a step of collecting operation data of the gaming machines in the gaming hall 1 via the corporate headquarters computer 4 of the hall corporate headquarters 3.

Setting change formulation step (S22)
In this step, the collected operation data is analyzed by the setting change formulating means 22 of the computer 6 of the trustee company or the operating data analysis computer 26 in place of the setting change formulating, and the setting change is determined. This is a step in which setting change information is created in the company computer 6.

Work request information creation step (S23)
In this step, the work request information creating means 23 of the trustee company computer 6 performs the work date, the playground name, This is a step in which work request information including an address, a visit time, the number of works, and the like is created and recorded. This step is necessary when the setting change work is subcontracted from the subcontractor 5 to the subcontractor 27, and is omitted when the subcontracting is not performed.

Worker information recording step (S24)
In this step, in the trustee company 5, the worker information including the personal information of the determined worker in charge, such as the name, contact information, and face photograph, is created and recorded in the worker information recording means 24. These are steps that are transmitted to the computer 4 and recorded. When the setting change work is secondarily entrusted to the second trustee company 27, this worker information is created in the second trustee company 27, transmitted from the second trustee company computer 28 to the trustee company computer 6, and recorded as worker information. The information is recorded in the means 24 and transmitted to the corporate headquarters computer 4 for recording.

Secret key setting step (S25)
In this step, a secret key required for the worker in charge on the day of work is set in the corporate headquarters computer 4 or the trustee company computer 6.

Setting change information browsing step (S26)
In this step, the setting change information is transmitted from the setting change information transmitting means 25 of the computer 6 of the trustee company to the special purpose computer 8 at the amusement arcade 1 to be worked on the work day, and the setting change information is transmitted to the secret key by the worker in charge. This is the step that is browsed using. The setting change information is also sent from the setting change information transmitting means 25 to the corporate headquarters computer 4 at the same time. In this step, a setting key (hard key or software key) for changing the setting is prepared for the worker in charge by the game hall 1, the hall corporation headquarters 3 or the trustee company 5.

Setting change execution step (S27)
In this step, the worker in charge performs a setting change operation according to the setting change information. The worker in charge uses a setting key for setting change prepared at the time of visiting the game arcade 1 and performs a setting change operation in accordance with the viewed setting change information.

  At the time of the work, a real-time image or a recorded image of the work situation photographed by the viewpoint video camera 9 worn by the worker in charge and / or the camera device 10 installed in the game arcade 1 is transmitted to the computer 6 of the trust company. Is the same as in the first invention.

  Next, a third invention, that is, a method and system for outsourcing gaming machine maintenance work will be described. The description of the configuration common to the first and second inventions is omitted.

The method for outsourcing the maintenance work of the gaming machine according to the third invention to the outside is as follows:
In the trustee computer of the trustee company undertaking the maintenance work of the gaming machine, directly from the manufacturer computer of the gaming machine manufacturer that manufactured the gaming machine targeted for the maintenance work or via the sales company computer of the sales company that sells the gaming machine, A maintenance work receiving step of receiving maintenance work request information of the gaming machine,
In the trustee company, worker information including personal information such as the name of the worker in charge, contact information, and a face photograph is created, and the trustee company computer sends the maker computer directly or via the sales company computer. Transmitted and recorded, or, in the secondary consignment company which receives a second consignment from the consignment company, worker information including personal information such as the name, contact information, and face photograph of the determined responsible worker is created, Creation of worker information transmitted from the secondary trustee computer of the secondary trustee company to the trustee computer, and transmitted from the trustee computer to the maker computer directly or via the sales company computer and recorded. Steps and
The maintenance work request information is transmitted from the trustee company computer to the dedicated computer handled by the worker in charge after the determination of the worker in charge, and the maintenance work request information is viewed by the worker in charge. And a maintenance work execution step in which the maintenance worker executes the maintenance work according to the maintenance work request information.

  Further, the outsourcing system for gaming machine maintenance work according to the third invention comprises a maker computer 32 of a gaming machine maker 31 that manufactures a gaming machine, a sales company computer 34 of a sales company 33 that sells the gaming machine, The maintenance company computer 6 of the contract company 5 which receives the maintenance work request of the gaming machine from the computer 32 or the sales company computer 34 and undertakes the work, and the dedicated computer 8 which the worker in charge of the contract company 5 handles at the time of the work, the Web. This is an outsourcing system for gaming machine maintenance work, which is configured to be connected via the Internet.

  In one embodiment, the computer includes a second trustee company computer 28 of a second trustee company 27 that receives a second trust of maintenance work from the trustee company 5, and the trustee company computer 6 transmits the maintenance work request information to the second trustee company computer 28. And a maintenance work request information transfer means 36 for transmitting the information.

  As shown in FIG. 8, the trustee company computer 6 has a maintenance work request receiving means 35 for receiving the maintenance work of the gaming machine directly from the maker computer 32 or via the sales company computer 34, and the trustee company 5 has Secondary information is transmitted to the manufacturer computer 32 directly or via the sales company computer 34, or is secondarily entrusted by the trustee company 5 to the maker computer 32, including personal information such as the name, contact information, and face photograph of the worker in charge. The worker information created by the trustee company 27 is received and recorded from the secondary trustee company computer 28 of the secondary trustee company 27, and is also transmitted to the maker computer 32 directly or via the sales company computer 34. Transmit maintenance work information to the means 37 and the dedicated computer 8 Comprising a Maintenance work information transmitting unit 38.

  Next, a method for outsourcing maintenance of a gaming machine according to the third invention will be described in more detail step by step with reference to FIGS.

Maintenance work request receiving step (S31)
In this step, the computer 6 of the contracting company that undertakes the maintenance work of the gaming machine directly sells the gaming machine directly from the maker computer 32 of the gaming machine maker 31 that has manufactured the gaming machine to be subjected to the maintenance work, or sells the gaming machine. This is a step of receiving, via the sales company computer 34 of the company 33, maintenance work request information for the gaming machine.

Maintenance work request transfer step (S32)
This step is necessary when the maintenance work is subcontracted from the trustee company 5 to the secondary trustee company 27. In this step, the maintenance work request information is transferred to the maintenance work request information transfer means of the trustee company computer 6. From 36, it is transferred to the secondary trust company computer 28.

Worker information creation step (S33)
In this step, in the trustee company 5, the worker information including the personal information such as the name of the worker in charge, the contact information, the photograph of the face, etc. is created, and the trustee computer 6 directly sends the information to the maker computer 32 or the sales company computer 34. This is a step of being transmitted and recorded via the.

  When the subcontractor 5 subcontracts to the subcontractor 27, the subcontractor computer 28 creates the worker information including the personal information such as the name, contact information, and face photograph of the determined worker. In this step, the worker information is transmitted from the trust company computer 6 to the maker computer 32 directly or via the sales company computer 34 and recorded.

Maintenance work request information browsing step (S34)
This step is a step in which maintenance work request information is transmitted from the trustee company computer 6 to the dedicated computer 8 handled by the responsible worker after the responsible worker is determined, and the maintenance worker request information is browsed by the responsible worker. is there.

Maintenance work execution step (S35)
This step is a step in which the worker in charge performs the maintenance work according to the maintenance work request information.

  According to the outsourcing system and the outsourcing method of the gaming machine setting change work according to the present invention, the setting change work is performed by a trustee company irrelevant to the game space, and the relationship between the worker in charge and the game space. The player can not know the work table and the contents of the work until just before the work, and there is no opportunity for information leak, so it is possible to reliably prevent external leaks of information related to setting changes of gaming machines that are performed every day at each game hall Becomes

  Further, according to the outsourcing method and outsourcing system for gaming machine maintenance work according to the present invention, in order to outsource the gaming machine maintenance work to a contractor that is not involved in the amusement arcade, a worker in the amusement arcade performs the maintenance. Since there is no opportunity to engage in work and perform unauthorized remodeling, it is possible to reliably prevent improprieties from being performed in the maintenance of gaming machines at each amusement arcade, and its industrial applicability is large. It is.

DESCRIPTION OF SYMBOLS 1 Amusement arcade 2 Computer for information management of gaming machine 3 Hall corporate headquarters 4 Corporate headquarters computer 5 Trustee company 6 Trustee computer 8 Dedicated computer 9 Viewpoint video camera 10 Camera device 11 Operating data collecting means 12 Setting change formulating means 13 Work request information creation Means 14 Worker information recording means 15 Setting change information transmitting means 16 Computer for operating data analysis 21 Operating data collecting means 22 Setting change formulating means 23 Work request information creating means 24 Worker information recording means 25 Setting change information transmitting means 26 Operating data Computer for analysis 27 Secondary commissioned company 28 Secondary commissioned company computer 31 Game machine maker 32 Maker computer 33 Sales company 34 Sales company computer 35 Maintenance work request receiving means 36 Maintenance work request information transfer Means 37 worker information recording means 38 maintenance work information transmission means

Claims (20)

A method for outsourcing the setting change work of gaming machines,
Operational data collection that manages the amusement arcade and collects operation data of the amusement machine at the amusement arcade at the corporate headquarters computer of the hall corporation headquarters, which is the outsourcer of the gaming machine setting change, from the gaming machine information management computer at the amusement arcade. Steps and
By the corporate headquarters computer or another operating data analysis computer, the operating data is analyzed and a setting change is determined.Based on the result of the setting, setting change information on the setting change content is set in the corporate headquarters computer. The configuration change formulation steps to be created,
Transmitted in the hole corporate headquarters, a game field name that is the target of the setting change work, address, work date, online time, work request information, including the working table number is created, the trustee computer of the Trustee from the corporate headquarters computer Work request information creation step,
In the trustee company that has received the work request based on the work request information, the worker information including personal information including the determined worker's name, contact information, and face photo is created, and the corporate headquarters computer is obtained from the trustee company computer. Sent to the worker information creation step recorded in the corporate headquarters computer,
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required on the work day is set for the worker in charge,
At the amusement arcade to be worked on the work day, the setting change information is transmitted from the corporate headquarters computer to the dedicated computer handled by the worker in charge, and the worker in charge views the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step in which the worker in charge performs a setting change operation in accordance with the setting change information;
A method for outsourcing a gaming machine setting change operation, comprising: A gaming machine information management computer of a gaming arcade having a large number of gaming machines, and a hall corporation headquarters that manages one or more of the gaming arcades and is a contractor of a setting change operation of the gaming machines installed in the gaming arcade A corporate headquarters computer, a commissioning company computer of a trustee company that receives a setting change work request for a gaming machine at the amusement arcade from the corporate headquarters computer, and a dedicated computer handled by a worker in charge of the trustee company at the time of work. Is an outsourcing system for gaming machine setting change work configured to be connected via the Web,
The corporate headquarters computer includes an operation data collection unit that collects operation data of the game machine of the game arcade from the gaming machine information management computer, and a game machine that has been set to be changed based on the analysis result of the operation data. gaming facility name, address, work date, visit time, and the work request information creating means to create and submit a work request information, including the working table number to the trustee computer, trustee of trustee computer that was entrusted with the work request A worker information recording means for receiving and recording worker information including personal information including a worker's name, contact information and a face photograph, and a setting for transmitting setting change information relating to setting changes to the dedicated computer. Change information transmitting means,
The dedicated computer is configured such that the setting change information can be viewed only within the game arcade for which the setting change operation is to be performed, and that the setting change information can be viewed by using a secret key set for each work request. An outsourcing system for gaming machine setting change work.   3. The outsourcing system for game machine setting change work according to claim 2, wherein the corporate headquarters computer further comprises a setting change formulating unit that analyzes the operation data and formulates a setting change.   3. The outsourcing system for gaming machine setting change work according to claim 2, further comprising a computer for operating data analysis separate from the corporate headquarters computer, which analyzes the operating data and formulates a setting change.   The camera further includes a camera worn by the worker at the time of the setting change work, wherein the camera is connected to the corporate headquarters computer via a Web, and a real-time video or a recorded video of a photographed work situation is displayed on the corporate headquarters. The outsourcing system for gaming machine setting change work according to any one of claims 2 to 4, which is transmitted to the headquarters computer.   6. The outsourcing system for gaming machine setting change work according to claim 5, wherein the camera is a viewpoint video camera capable of directly capturing the visual information of the worker in charge.   Further includes a camera device installed in the game hall and connected to the corporate headquarters computer via the gaming machine information management computer, real-time video or recorded video of the work situation photographed by the camera device The outsourcing system for game machine setting change work according to any one of claims 2 to 6, which is transmitted to the corporate headquarters computer. A method for outsourcing the setting change work of gaming machines,
In the trust company computer of the trust company that undertakes the setting change work of the gaming machine, directly from the gaming machine information management computer of the gaming hall that can be the target of the gaming machine setting change, or a corporation of the hall corporation headquarters that manages the gaming hall Via the headquarters computer, a data collection step of collecting operation data of the gaming machine at the amusement arcade;
A setting change formulation in which the operating data is analyzed by the trustee company computer or another operating data analysis computer to make a setting change, and setting change information on the setting change contents is created in the trustee company computer. Steps and
In the trustee company, worker information including personal information including the name of the worker in charge, contact information, and a face photograph is created, transmitted from the trustee company computer to the corporate headquarters computer, and recorded in the corporate headquarters computer. Alternatively, in the second subcontracting company which receives the second subcontracting from the said subcontracting company, the worker information including the personal information including the name, the contact information and the face photograph of the determined worker is created, and the second subcontracting company secondary contract is sent from a company computer to the trustee computer, and the trustee computer worker information is transmitted Ru recorded in the corporate headquarters computer to the corporate headquarters computer from a recording step of,
In the corporate headquarters computer or the trustee company computer, a secret key setting step in which a secret key required for the worker in charge on the work day is set,
At the amusement arcade to be operated on the work day, the setting change information is transmitted from the trust company computer to the dedicated computer handled by the responsible worker, and the responsible worker browses the setting change information using the secret key. A step of viewing setting change information to be performed;
A setting change execution step in which the worker in charge performs a setting change operation in accordance with the setting change information;
A method for outsourcing a gaming machine setting change operation, comprising: In the Trustee computer, game field name that is the target of the setting change work, address, work date, visit time, further comprising a work request information generating step of work request information, including the working table number is created, to claim 8 Outsourcing method for changing the gaming machine settings described. A computer for managing gaming machine information of a gaming arcade having a large number of gaming machines, a corporate headquarters computer of a hall corporate headquarters for managing one or more of the gaming arcades, and a computer from the corporate headquarters computer or the gaming machine information managing computer. A request is received for a setting change operation of a gaming machine at a game arcade, and a contract company computer of a contract company that undertakes the work and a dedicated computer handled by a worker in charge of the contract company at the time of work are connected via the Web. Outsourcing system for gaming machine setting change work,
The trustee company computer is an operating data collection unit that collects operating data of the gaming machine in the amusement arcade directly from the gaming machine information management computer or through the corporate headquarters computer, and a work in charge created by the trustee company. The worker information including personal information including the person's name, contact information, and face photo to the corporate headquarters computer, or the worker information created by the second trustee to be secondarily commissioned by the trustee. A worker information recording means for receiving and recording from the secondary trustee company computer of the secondary trustee company and transmitting the information to the corporate headquarters computer, and setting change in the dedicated computer based on the operation data. Setting change information transmitting means for transmitting information,
The dedicated computer is configured such that the setting change information can be browsed only in the game arcade of the setting change target, and that the setting change information can be browsed by using a secret key set for each work request. An outsourcing system for gaming machine setting change work.   11. The outsourcing system for gaming machine setting change work according to claim 10, wherein said trust company computer further comprises a setting change formulating means for analyzing said operation data and formulating a setting change.   The outsourcing system for a game machine setting change operation according to claim 10, further comprising an operation data analysis computer that analyzes the operation data and formulates a setting change. Further, the computer includes a secondary trustee computer of a secondary trustee that receives a secondary commission of the setting change work from the trustee company, wherein the trustee computer is a gaming machine whose setting has been changed from the analysis result of the operation data. game arcade names comprise, address, work date, visit time, including work request information creation means that creates and sends a work request information including the platform number to the second trustee computer, any claims 10 to 12 Outsourcing system for game machine setting change work described in Crab.   The camera further includes a camera worn by the worker in charge of the setting change operation, wherein the camera is connected to the contract company computer via a Web, and the real time image or the recorded image of the photographed work state is transmitted to the contract company. 14. The outsourcing system for gaming machine setting change work according to claim 10, which is transmitted to a company computer.   The outsourcing system for game machine setting change work according to claim 14, wherein the camera is a viewpoint video camera capable of directly capturing the visual information of the worker in charge.   In addition, a camera device installed in the game hall and connected to the trustee company computer through the gaming machine information management computer, real-time video or recorded video of the work situation taken by the camera device 16. The outsourcing system for gaming machine setting change work according to claim 10, which is transmitted to the trust company computer. A method for outsourcing maintenance work for gaming machines,
In the trustee computer of the trustee company undertaking the maintenance work of the gaming machine, directly from the manufacturer computer of the gaming machine manufacturer that manufactured the gaming machine targeted for the maintenance work or via the sales company computer of the sales company that sells the gaming machine, A maintenance work receiving step of receiving maintenance work request information of the gaming machine,
Via in the Trustee, the determined charge of the worker's name, contacts, worker information, including personal information, including a face photograph is created, the trustee directly from your pin Yuta to the manufacturer computer or the sales company computer is recorded is sent, or, in the secondary trustee of Ru having received the secondary commissioned by the trustee, the determined charge of the worker's name, contacts, worker information is created that contains the personal information, including a face photo are, the sent from the secondary trustee of secondary trustee computer to the trustee computer, the contract worker information from the company computer is recorded is sent through the direct or the sales company computer to the manufacturer computer Creation steps;
The maintenance work request information is transmitted from the trustee company computer to the dedicated computer handled by the worker in charge after the determination of the worker in charge, and the maintenance work request information is viewed by the worker in charge. A maintenance work execution step in which a maintenance work is performed by the worker in charge according to the maintenance work request information;
An outsourcing method for gaming machine maintenance work, comprising:   In the computer of the trustee company, a maintenance work request in which the maintenance work request information of the gaming machine received directly from the maker computer of the gaming machine manufacturer or via the sales company computer of the sales company that sells the gaming machine is transferred to the secondary trustee company. 18. The outsourcing method for gaming machine maintenance work according to claim 17, further comprising an information transfer step. A maker computer of a gaming machine maker that manufactures gaming machines, a sales company computer of a sales company that sells the gaming machines, and a contract for receiving a maintenance work request for the gaming machine from the maker computer or the sales company computer and undertaking the work. The company's trustee company computer, the secondary trustee company's secondary trustee company computer which receives the secondary commissioning of the gaming machine maintenance work from the trustee company's computer, and a dedicated computer handled by the trustee company's worker during work. An outsourcing system for gaming machine maintenance work configured to be connected via the Web,
The trust company computer is a game room including a gaming machine that has been subjected to setting changes and maintenance , directly from the manufacturer computer or via the sales company computer, a game room name, address, work date, store visit time, work including the number of work Maintenance work request receiving means for receiving maintenance work request information, which is request information ,
Was created in the trustee company, in charge of the worker's name, contact information, and transmitted via the direct or the sales company computer to the manufacturer computer worker information, including personal information, including a face photograph, or, before Symbol secondary the worker information created in the trustee, and records received from previous SL secondary trustee computer, and worker information recording means for transmitting through the direct manufacturer computer or the sales company computer,
An outsourcing system for gaming machine maintenance work, comprising: a maintenance work request information transmitting means for transmitting the maintenance work request information to the dedicated computer. Before SL trustee computer comprising said maintenance request information transfer means for transmitting maintenance work request information to the second trustee computer, a game machine maintenance outsourcing system of claim 19.