JP6700943B2 - Washing flow management method and apparatus - Google Patents

Description

  The present invention relates to a laundry flow management method and apparatus, and more particularly to a method capable of visually confirming the flow of laundry received from a hospital or nursing facility.

  When hospitalized or in a hospital or nursing facility, inpatients and residents need clothes and daily necessities, and large hospitals and facilities are fully equipped with shops and can purchase clothes and daily necessities.

By the way, clothes and towels used by inpatients and residents daily need to be washed. Currently, hospitals use a shared washing machine installed in the ward for washing, but there are concerns about hygiene problems such as nosocomial infections.
In nursing facilities, staff collect clothes and towels and wash them in a washing machine in the facility in a lump, but not only are they concerned about hygiene issues, but they are lost and misdelivered. This is the current situation.
Furthermore, in the case of undergarments, there is a demand that they should not be seen by other inpatients and residents, so it was necessary to pay attention to privacy.

  On the other hand, put the laundry in the washing net with the IC chip, the trader collects it and reads the information of the IC chip, wash the laundry and put the finished laundry in the washing net with the IC chip at the time of collection. There has been proposed a laundry system that can be delivered in a simple manner (Patent Document 1).

  In addition, when an inpatient in a hospital or a resident in a nursing care facility operates a terminal installed in a ward or facility to apply for the use of clothes, towels, etc., a set of clothes, towels, etc. is delivered to the applicant. There has been proposed an article use management system in which a set cost is calculated and billed to an applicant at the time of discharge or discharge (Patent Document 2).

JP, 2002-35500, A JP, 2007-156787, A

However, in the laundry system described in Patent Document 1, I assumed that I put my favorite pajamas or underwear in the washing net with IC due to the misunderstanding of inpatients or residents, and returned to the washing net with IC and liked my pajamas or underwear. There are cases where the complaint is not included and a complaint that it has been lost is filed with a family member, a hospital or facility staff member, or a laundry company. In the case of an elderly person in a nursing home, such a problem is a concern.
In particular, recently, Kramer countermeasures have become a great concern of society, and it is important to develop a washing flow that can be quickly resolved even if complaints about laundry occur.

  On the other hand, the article use management system described in Patent Document 2 is a lease of a clothes/towel set, and cannot be applied to washing personal clothes and towels.

  In view of the above problems, the present invention manages a laundry flow for washing laundry, for example, private laundry, which can be promptly resolved when a complaint occurs due to misunderstanding of an inpatient in a hospital or a resident of a facility. The challenge is to provide a method.

  Therefore, in the method of managing the laundry flow according to the present invention, the identification information of the applicant (including the inpatient or the resident, the inpatient or the family of the resident or the caregiver, and the person who applies for the laundry request) is The process of collecting the personalized net in which the given laundry is stored, and the operation and the situation while all the laundry is taken out from the personalized net at the laundry factory, spread on the table and put in the personal laundry net A step of recording or recording the image on a recording device in association with the applicant's identification information and permission information as a moving image or a continuous still image, and a step of washing and drying the laundry in a personal laundry net; The process of taking out the washed and dried laundry from the personal laundry net and returning it to the applicant based on the identification information of the applicant, the moving image or continuous still image recorded in the recording device is the identification information and the permission information of the applicant. It was made possible to read out by the user and visually confirm the motion of changing the laundry from the personal net of the applicant to the personal laundry net and all the laundry spread on the table by video or continuous still images. Is characterized by.

  One of the features of the present invention is to provide an applicant with a personal identification net with identification information when a request for laundry is requested, collect an individual net containing laundry, and identify the applicant from the identification information. Then, spread all the laundry in the personalized net on the table and put it in the personal laundry net, and record the motion and situation at that time in a readable manner as a moving image or continuous still image, and identify this moving image or continuous still image. Read out by information and permission information, so that you can visually confirm the motion while changing the laundry from the individual net of the applicant to the personal laundry net and all the laundry spread on the table by video or continuous still image There is a point.

  As a result, inpatients at the hospital or residents of the facility requested laundry to be washed, for example, their favorite pajamas or underwear were not included in the returned laundry and were lost or returned during the laundry. When there is a complaint due to misunderstanding such as clothes being damaged, motions during changing laundry from personal net to personal laundry net and all the laundry spread on the table is a video or continuous still image. Since it can be visually confirmed, it is possible to immediately confirm that the complaint of the inpatient or resident is due to misunderstanding or misunderstanding, and the family, hospital or facility staff, and the laundry company are less likely to suffer unnecessary complaints. ..

  The identification information (for example, ID) and the permission information (for example, password) given to the laundry applicant may be different from each other, or may be created in association with each other, and the permission information may include the data of the identification information. Of course, the identification information may include permission information data, and the identification information and the permission information may be the same data.

  The washed and dried laundry may be returned to each applicant as it is, but it is preferable that the washed and dried laundry be taken out from the personal laundry net and put in the return net before being returned.

  In addition, when all the laundry in the personalized net is spread on the table, it is preferable to count the laundry and visually check the shape and the presence or absence of damage.

When returning the washed and dried laundry, the operator should visually count the washed and dried laundry, and at that time, the operator should visually check the finished state of the laundry. You may make it check, or image-capture or image-record and record it as a moving image or a continuous still image.
In particular, the finish state of the laundry is captured or photographed and recorded as a moving image or a continuous still image, and the operation during the change of the laundry from the personal net of the applicant to the personal laundry net and all the spread on the table When visually confirming the laundry by moving images or continuous still images, it is preferable that the finishing state of the laundry can be visually confirmed as necessary.

  Laundry applications are applied at the reception counters of hospitals and wards and nursing care facilities, and the ledger of applications is managed at the reception counters of hospitals and wards, reception counters of nursing facilities, and laundry factories, but you can apply using the Internet. Then, from the application to the issuance of the invoice, all data will be converted into data, and the information on the flow of laundry can be shared between the reception counter in hospitals and wards, the reception counter in nursing facilities and the laundry factory. ..

  The applicant's identification information and permission information may be created in advance and given to the personalized internet, but if the laundry request is made using the web page on the internet, the applicant will be sent when the application is made. By creating the identification information and the permission information of the applicant and giving the permission information to the applicant and the laundry factory, the applicant and the laundry factory share the information about the operation and the situation of changing the laundry from the applicant's personalized internet to the personal laundry net. It is better to do so.

  Further, according to the present invention, an imaging/imaging device for imaging or photographing the operation and situation while all the laundry is taken out from the personal net at the laundry factory, spread on the table and put in the personal laundry net. And a recording device that records the captured moving image or continuous still image in a readable manner corresponding to the identification information and the permission information given to the laundry applicant, and outputs a request for confirmation of the moving image or continuous still image. , A terminal capable of visually confirming the motion of changing the laundry from the personal net of the applicant to the personal laundry net and all the laundry spread on the table by video or continuous still images, and from the terminal When a laundry application is made, the applicant's identification information and permission information are created and sent back to the terminal, while the terminal's identification information and permission information are specified from the terminal to request confirmation of a video or continuous still image. And a control processing device for reading out a moving image or a continuous still image recorded in the recording device according to the applicant's identification information and permission information and outputting and displaying the same on the terminal. A laundry flow management device can be provided.

It is a figure which shows the functional block of the preferable embodiment of the washing flow management apparatus which concerns on this invention. It is a figure which shows typically the front half part of preferable embodiment of the management method of the washing flow which concerns on this invention. It is a figure which shows the latter half part of the said embodiment typically.

  Hereinafter, the present invention will be described in detail based on specific examples shown in the drawings. FIG. 1 shows an example of a preferred embodiment of a laundry flow management apparatus according to the present invention, and FIGS. 2A and 2B show a preferred embodiment of a laundry flow management method according to the present invention. In FIG. 2, the laundry flow management apparatus of this example includes a terminal 10, an internet line 11, a control processing device 12, a recording device 13, an imaging device 14, and displays 15 and 16.

  The image pickup device 14 receives the control signal from the control processing device 12, and shows the operation and situation while all the laundry is taken out from the individual net 30 in the laundry factory, spread on the table 33 and put in the personal laundry net 30. In addition to capturing an image, the finishing state of the laundry is also captured.

  Further, the recording device 13 receives the control signal of the control processing device 12 and records the captured moving image in a readable manner in association with the identification information and the permission information given to the laundry applicant.

  The control processing device 12 creates an ID (identification information) and a password (permission information) and stores it in the storage device 13, creates a label in which the ID is recorded by a bar code, or writes the ID in the IC chip. ..

  Further, the control processing device 12 reads out a moving image corresponding to the ID and the password from the recording device 13 and directs it to the terminal 10 when the terminal 10 is connected via the Internet 11 and a monitor request signal is transmitted together with the ID and the password. It is designed to be output.

  Further, the control processing device 12 reads out the moving image corresponding to the ID and password and displays them on the monitor 15 when the ID and password of the laundry applicant and the monitor request signal are input in the laundry factory. There is.

  The terminal 10 is installed in a hospital or a nursing facility, is connected to a web page of a laundry company on the Internet, and can output an ID and a password together with a monitor request signal to the control processing device 12.

  Next, the flow of washing will be described. When requesting washing of personal clothes, inpatients, residents, their relatives or caregivers will receive an individualized net 30 at the reception counter of the ward or facility and wash the individualized net 30 received. Put clothes, bath towels, etc. (see (a) in FIG. 2A) at the reception counter and put them in the linen bag 31 for each ward ((b) in FIG. 2A). While periodically collecting and transporting this to the laundry factory ((c) of FIG. 2A), the client's ID and password are recorded and managed in a ledger.

  In the laundry factory, the worker takes out the individual net 30 from the linen bag 31, identifies the applicant from the bar code of the individual net 30, and then sets all the laundry 34 in the individual net 30 to the table 33 for each applicant. Spread it upward ((d) of FIG. 2A), the operator visually counts the number of laundry items, confirms whether the laundry is dirty or damaged, and transfers it to the personal laundry net 32 ((e) of FIG. 2A). (F)), the laundry is put into the washing machine 35 ((g) of FIG. 2B), and when a predetermined number of personal laundry nets 32 are put into the washing machine 35, washing is started.

  At that time, the imaging device 14 operates upon receiving a control signal from the control processing device 12, spreads all the laundry 34 in the personalized net 30 on the table 33 for each applicant, and transfers it to the personal laundry net 32. An operation and a condition until the laundry is put into the washing machine 35, particularly, the presence or absence of dirt or damage on the laundry 34 spread on the table 33 is imaged, and the moving image is recorded in the recording device 13 by a control signal of the control processing device 12. It is recorded in correspondence with the applicant's ID and password.

  Laundry is performed in the steps of prewashing, main washing, rinsing and dehydration. First, pre-washing is performed at a water temperature of about 40° C. by adding a detergent and an alkali auxiliary agent. The main washing is carried out by adding a detergent, an alkaline agent, and a bleaching disinfectant containing peracetic acid at a water temperature of about 40°C. Rinsing is performed by adding a neutralizing agent and an antibacterial softening agent.

  When the laundry is finished, it is spread on the table 36 for each applicant ((h) in FIG. 2B), and is put into the continuous automatic dryer 37 for each applicant ((i) in FIG. 2B), and the set temperature is 60° C. It is dried in the front and back, cooled down, and automatically discharged to the finishing table 38 ((j) in FIG. 2B), so wrinkles are stretched and folded ((k) in FIG. 2B), put in the individual net 39, and delivered to the delivery bag. For example, each floor of the ward is put in 310 and returned ((m) of FIG. 2B).

  At that time, the worker counts the number of laundry and visually confirms whether there is any damage, and the operation and the situation during that time are imaged by the imaging device 14 and recorded in the recording device 13 in association with the applicant's ID and password. Preferably.

  On the other hand, it seems that the inpatient of the hospital or the resident of the facility mistakenly thought that he had lost the laundry, because the returned personalized net 39 did not contain the clothes requested for the laundry, although he should have requested the laundry. If you make a complaint to your family, caregiver, hospital or facility staff, or laundry company that you think that the returned laundry is damaged, enter your ID and password on the terminal 10 and make a monitor request. Then, the monitor request signal is transmitted to the control processing device 12 of the trader together with the ID and the password, whereby the moving image related to the applicant recorded in the recording device 13 is read and sent to the terminal 10, and the terminal 10 Since the applicant can confirm all the clothes requested to be washed and the degree of damage displayed on the display 16 of the display, the applicant can be convinced that he/she has misunderstanding or misunderstanding and can promptly respond to the complaint.

10 Terminal 12 Control Processing Device 13 Recording Device 14 Imaging Device

Claims (5)

In the laundry factory, all the laundry (34) is taken out from the personal net (30), spread out on the table (33) and put in the personal laundry net (32) to capture or photograph the operation and situation. An imaging/imaging device (14),
A storage device (13) for readablely storing the captured moving image or continuous still image in association with the identification information and the permission information given to the laundry applicant,
Outputs a request for confirmation of a video or continuous still image, and the operation while changing the laundry from the applicant's personal net to the personal laundry net and all the laundry spread on the table can be viewed by the video or continuous still image. The terminal (10) that can be confirmed at
When the identification information and the permission information are specified from the terminal (10) and a confirmation request of the moving image or the continuous still image is issued, the moving image or the continuous still image recorded in the recording device (13) is read by the identification information and the permission information. And a control processing device (12) for outputting to a terminal (10) for display. After using the personalized net with the applicant's identification information to store and collect the requested laundry, laundry at the laundry factory corresponds to the personalized net one by one using the individual laundry net. After managing the laundry flow in which the requested laundry is stored in the personalized net and returned to the applicant after drying, the device according to claim 1 is used,
The situation where all the laundry (34) stored in the individual net (30) at the laundry factory and collected is spread on the table (33), and all of the laundry (34) is made into the individual laundry net (32). The operation and the situation during the replacement are imaged or photographed by the imaging/imaging device (14) , and the moving image or continuous still image is recorded in the recording device (13) in association with the applicant's identification information and permission information, If necessary, the moving image or continuous still image recorded in the recording device (13) is read from the terminal (10) according to the applicant's identification information and permission information, and personal laundry is performed from the applicant's personalized net (30). The operation while the laundry (34) is being replaced on the net (32) and all the laundry (34) spread on the table (33) can be visually confirmed by moving images or continuous still images. A characteristic method of managing the washing flow. When the washed and dried laundry (34) is exchanged from the personal laundry net (32) to the individual laundry (30), the laundry (34) is counted and recorded in the recording device (13), or The image capturing/capturing device (14) again captures or captures the image, and the moving image or continuous still image is recorded in the recording device (13) in association with the identification information and the permission information of the applicant. How to manage the described washing flow. When applying for a laundry request, the applicant's identification information and permission information are given to the recording device (13) via the terminal (10) for each applicant and laundry factory. The method for managing a laundry flow according to claim 2 , wherein information on an operation and a situation of changing laundry from (30) to the personal laundry net (34) can be shared. The method for managing a laundry flow according to claim 2 , wherein upon application of a laundry request using a web page on the Internet, the recording device (13) receives the application and creates identification information and permission information of the applicant. ..

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