JP6835462B2 - Attached equipment management device and attached equipment management method - Google Patents

Description

The present invention relates to an attached device management device and an attached device management method.

Patent Document 1 connects customers, dealers, manufacturers, and financial institutions with a network centered on the maintenance and repair service center, and supports effective sales activities for each customer based on the deterioration degree information of the customer's electrical products. , It is stated that it supports highly accurate manufacturing planning and product planning for each product.

In Patent Document 2, the electric appliance information terminal stores information on all products, stores information on user products, calculates replacement time for user products by referring to product information, monitors replacement time, and retails. It is described that replacement information is transmitted to the store terminal.

Patent Document 3 stores service information such as product contents handled by the manufacturer, product failure diagnosis information, and repair costs, and information according to the access content when accessed by a customer. It is stated that the replacement information will be provided when the user desires it when the cost is high even if the repair is performed.

Japanese Unexamined Patent Publication No. 2002-92212 Japanese Unexamined Patent Publication No. 2003-228672 JP-A-2002-32499

In general, maintenance of attached equipment such as electrical equipment installed in company housing and dormitories is performed for each house. Therefore, the managers of company housing and dormitories need to respond individually to repair requests and replacement requests issued from each house, and are forced to respond complicatedly. In addition, by responding individually, the number of on-site confirmation requests and repair requests by the electric shop or the like inevitably increases, so that the consignment fee to be paid to the electric shop or the like also increases. In addition, as a result of individual correspondence, the types of attached equipment are diversified in the same company housing or dormitory, and it becomes difficult to efficiently and uniformly manage the attached equipment.

The present invention has been made in view of these circumstances, and is capable of supporting efficient and unified management of ancillary equipment provided in a company housing or a dormitory, and an ancillary equipment management device and an ancillary equipment management method. Is intended to provide.

One of the present inventions for achieving the above object is an information processing device that supports the management of a plurality of devices attached to a company housing or a dormitory, and is connected to the Internet so as to be communicable with the company housing or the dormitory. Information that identifies at least one of the model or year of the attached equipment, which is the equipment attached to the building, is stored, connected to a server device that provides information about the device via the Internet, and provided by the server device. as an object database to, by performing a search for a keyword the specific information of the attached device, from the server apparatus, to obtain information about notice or announcement termination of maintenance service of the attached device, and acquires The above information is output.

According to the present invention, the manager of the company housing or the dormitory can surely grasp that the notice or notification of the suspension of the maintenance service has been given to the attached equipment of the company housing or the dormitory building. Therefore, the manager can appropriately deal with the repair and replacement of the attached equipment installed in the company housing and the dormitory from an efficient and unified viewpoint.

The other one of the present invention is the attached device management device, which stores information that specifies the specifications of the attached device and connects to a server device that provides information about the device via the Internet. for the attached devices notice or announcement stop maintenance service is performed on the database that the server device is provided, by performing a search for a keyword the specific information of the attached devices, from said server device , Acquires information on a device having specifications similar to or equal to or higher than the specifications of the attached device as information on a device as an alternative candidate, and outputs the acquired information.

According to the present invention, the manager of a company housing or a dormitory can acquire information on a device that is a substitute candidate for an attached device for which a notice or notification of suspension of maintenance service has been made, and uses the acquired information. Therefore, it is possible to appropriately respond to the replacement of attached equipment from an efficient and unified viewpoint.

The other one of the present invention is the attached device management device, and the information of the alternative candidate device includes information indicating the price of the alternative candidate device.

According to the present invention, the manager of a company housing or a dormitory can appropriately make a plan for replacement of ancillary equipment while considering the cost.

In addition, the problems disclosed in the present application and the solutions thereof will be clarified by the column of the form for carrying out the invention and the drawings.

According to the present invention, it is possible to support efficient and unified management of ancillary equipment provided in a company housing or a dormitory.

It is a figure which shows the schematic structure of the attached equipment management system 1. It is a figure which shows the hardware composition of the attached equipment management apparatus 10. It is a figure which shows the function of the auxiliary equipment management apparatus 10 and the data stored in the ancillary equipment management apparatus 10. This is an example of the attached device information TBL151. This is an example of alternative candidate information TBL152. It is a figure which shows the hardware composition of the server apparatus 30. It is a figure which shows the function of the server apparatus 30. It is a flowchart explaining the attachment equipment replacement information generation processing S800. This is an example of the replacement candidate list 153. This is an example of the replacement candidate information screen 1000.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 1 shows a schematic configuration of an attached device management system 1 described as an embodiment of the present invention. As shown in the figure, the attached equipment management system 1 has various attached equipment (cooling / heating equipment, refrigerator, washing machine, electric cooker, electricity) installed in the company housing or dormitory building 2 to which the system is applied. Ancillary equipment management device 10 that is an information processing device that supports efficient and unified management of water heaters, lighting equipment, etc., and one or more server devices that the ancillary equipment management device 10 accesses via the Internet 50. It is configured to include 30. The attached device management device 10 is operated by, for example, a manager of a company house or a dormitory. The manager manages the attached device 3 of the building 2 by using the attached device management device 10.

The attached device management device 10 stores information (for example, the model and year of the attached device 3) that identifies the model of the attached device 3 provided in the company housing or the dormitory building 2. The attached device management device 10 connects to the server device 30 that provides information about the attached device 3 via the Internet 50, targets the database provided by the server device 30, and uses information that identifies the model of the attached device 3 as a keyword. By executing the search to be performed, information regarding the notice or notification of the suspension of the maintenance service of the attached device 3 (for example, information regarding the notice or notification of the discontinuation of production) is acquired from the server device 30, and the acquired above information is output (for example). Present to the caretaker). It is assumed that the maintenance service has already been discontinued for the models for which the maintenance service has been announced.

According to this, the manager can surely grasp that the notice or the notice of the suspension of the maintenance service has been given to the attached device 3. Therefore, the manager can appropriately deal with the repair or replacement of the attached equipment 3 installed in the company housing or the dormitory from an efficient and unified viewpoint.

Further, the attached device management device 10 stores information for specifying the specifications of the attached device 3 and connects to the server device 30 that provides information about the attached device 3 via the Internet 50, and gives a notice or notification of the suspension of the maintenance service. The specifications of the attached device 3 are specified from the server device 30 by performing a search on the database provided by the server device 30 using the information that identifies the model of the attached device 3 as a keyword. Acquires information about a device having specifications similar to or equal to or higher than that of the device as an alternative candidate device, and outputs the acquired information.

According to this, the administrator can acquire information on the equipment that is a substitute candidate for the attached equipment 3 for which the notice or notification of the suspension of the maintenance service has been made, and the attached equipment is used by using the acquired information. The replacement of 3 can be appropriately dealt with from an efficient and unified viewpoint.

The above information regarding the alternative candidate attached device 3 includes, for example, information indicating the price of the alternative candidate device. Therefore, the manager can appropriately formulate a plan for the replacement of the attached device 3 while considering the cost.

FIG. 2 shows the hardware configuration of the attached device management device 10. As shown in the figure, the attached device management device 10 includes a processor 11, a storage device 12, an input device 13, an output device 14, a communication device 15, and a timekeeping device 16.

The processor 11 is configured by using, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The storage device 12 is a RAM (Random Access Memory), a ROM (Read Only Memory), an NVRAM (Non Volatile RAM), a hard disk drive, an SSD (Solid State Drive), or the like, and stores programs and data. The input device 13 is a user interface (touch panel, keypad, keyboard, mouse, etc.) for inputting information. The output device 14 is a user interface that provides various information to the user, and is, for example, an LCD (Liquid Crystal Display), a speaker, a printing device, or the like. The communication device 15 is, for example, a NIC (Network Interface Card), and is responsible for communication with the server device 30 via the Internet 50. The timekeeping device 16 is configured by using, for example, an RTC (Real Time Clock), and generates information indicating the current date and time.

FIG. 3 shows the functions of the attached device management device 10 and the data stored in the attached device management device 10. As shown in the figure, the attached device management device 10 includes the functions of the attached device information management unit 111, the maintenance service information acquisition unit 112, the alternative candidate information acquisition unit 113, and the information output unit 114. These functions are realized by the processor 11 executing a program stored in the storage device 12 or by hardware such as an ASIC (Application Specific Integrated Circuit) included in the attached device management device 10. Further, the attached device management device 10 stores an attached device information table (hereinafter referred to as an attached device information TBL 151), an alternative candidate information table (hereinafter referred to as an alternative candidate information TBL 152), and a replacement candidate list 153. The attached device management device 10 manages the attached device information TBL 151, the alternative candidate information TBL 152, and the replacement candidate list 153 in a database realized by, for example, a DBMS (DataBase Management System).

Among the above functions, the attached device information management unit 111 acquires information about the attached device 3 via the input device 13 and the communication device 15, and manages the acquired information in the attached device information TBL 151.

FIG. 4 shows an example of the attached device information TBL151. As shown in the figure, the attached device information TBL151 includes type 411, model number 412, number of installed units 413, manufacturing date 414, maintenance service cancellation notice date 415, maintenance service cancellation notice date 416, and detailed information link 417. Consists of one or more records containing each item of. Each record corresponds to the type (model) of the attached device 3.

Information indicating the type of the attached device 3 (for example, a heating / cooling facility, a refrigerator, a washing machine, an electric cooker, an electric water heater, a lighting fixture, etc.) is set in the type 411. In the model number 412, the model number of the attached device 3 corresponding to the type 411, which is given by the manufacturer or the like, is set. The total number of the models currently installed in the building 2 is set in the number of installed units 413. The manufacturing date of the model is set in the manufacturing date 414. In the maintenance service cancellation notice date 415, the maintenance service cancellation notice date (the date on which the maintenance service is scheduled to be canceled) of the model concerned acquired by the maintenance service information acquisition unit 112 from the server device 30 is set. .. In the maintenance service discontinuation notification date 416, the maintenance service discontinuation notification date (the date when the maintenance service is discontinued) of the model concerned acquired by the maintenance service information acquisition unit 112 from the server device 30 is set. The detailed information link 417 includes the location of information about the model (specifications of the model, information about the maintenance service of the model (hereinafter, also referred to as “maintenance service information”), etc.) (for example, the address of the site of the Internet 50 (for example, Information indicating URL (Uniform Resource Locator))) is set.

Returning to FIG. 3, the maintenance service information acquisition unit 112 accesses one or more server devices 30 via the Internet 50, and acquires maintenance service information of the attached device 3 from the server device 30. The maintenance service information acquisition unit 112 reflects the acquired maintenance service information in the attached device information TBL 151.

The alternative candidate information acquisition unit 113 refers to the database provided by the server device 30 for the attached device 3 in which at least one of the maintenance service stop notice 415 and the maintenance service stop notice 416 is set in the attached device information TBL 151. By performing a search using information that identifies the model of the attached device 3 as a keyword, the server device 30 resembles the specifications of the attached device 3 (for example, rated output, cooling capacity, storage capacity, function, etc.). Alternatively, information about a device having the same or higher specifications is acquired as information on the alternative candidate device, and the acquired information is stored in the alternative candidate information TBL152. The alternative candidate information acquisition unit 113 acquires the specifications of the attached device 3 by accessing, for example, the detailed information link 417.

FIG. 5 shows an example of alternative candidate information TBL152. As shown in the figure, the alternative candidate information TBL152 includes each item of type 511, model number 512, manufacturing date 513, alternative candidate model number 514, alternative candidate price / unit 515, and alternative candidate detailed information link 516. Consists of one or more records. Each record corresponds to the type (model) of the attached device 3.

Information indicating the type of the attached device 3 is set in the type 511. In the model number 512, the model number of the attached device 3 corresponding to the type 511, which is given by the manufacturer or the like, is set. The manufacturing date of the model is set in the manufacturing date 513. In the alternative candidate model number 514, the model number of the device that is the alternative candidate of the model is set. The selling price of the device specified by the alternative candidate model number 514 is set in the alternative candidate price / unit 515. In the alternative candidate detailed information link 516, information indicating the location of information regarding the device specified by the alternative candidate model number 514 (for example, the address (URL) of the site of the Internet 50) is set.

Returning to FIG. 3, the information output unit 114 outputs the contents of the attached device information TBL 151 and the alternative candidate information TBL 152 to the output device 14. Further, the information output unit 114 outputs information calculated or generated based on the contents of the attached device information TBL 151 and the alternative candidate information TBL 152 (for example, the replacement time of the attached device 3 and the total cost required for the replacement) to the output device 14. Output.

FIG. 6 shows an example of the hardware configuration of the server device 30. As shown in the figure, the server device 30 includes, for example, a processor 31, a storage device 32, and a communication device 33. The processor 31 is configured by using, for example, a CPU or an MPU. The storage device 32 is a RAM, ROM, NVRAM, hard disk drive, SSD, or the like, and stores programs and data. The communication device 33 is, for example, a NIC.

FIG. 7 shows the functions of the server device 30. As shown in the figure, the server device 30 has functions such as a Web server 710, a maintenance service information providing unit 711, and a device information providing unit 712. These functions are realized, for example, by the processor 31 executing a program stored in the storage device 32, or by hardware such as an ASIC included in the server device 30.

Among the above functions, the Web server 710 causes the server device 30 to function as a Web server that returns a response in response to a request sent via the Internet 50. The Web server 710 cooperates with, for example, a DBMS operating in the background, and returns information stored in a database managed by the DBMS as a response to a request sent via the Internet 50.

The maintenance service information providing unit 711 acquires maintenance service information by searching the above database in response to a request sent from the attached device management device 10 via the Internet 50, and attaches the acquired maintenance service information to the above. Returned as a response to the device management device 10.

The device information providing unit 712 acquires information such as device specifications by searching the database in response to a request sent from the attached device management device 10 via the Internet 50, and attaches the acquired information to the above. Returned as a response to the device management device 10.

= Processing explanation =
Subsequently, a process performed by the attached device management device 10 (hereinafter, referred to as an attached device replacement information generation process S800) will be described together with the flowchart shown in FIG.

The attached device management device 10 monitors in real time the arrival of an opportunity to start the processing after S812 (S811), and when the above-mentioned opportunity arrives (S811: YES), starts the processing after S812. It should be noted that the above-mentioned opportunity comes, for example, when the user performs a predetermined start operation on the input device 12.

In S812, the attached device management device 10 selects an unselected model from the attached device information TBL151.

Subsequently, the attached device management device 10 acquires the latest maintenance service information of the selected model by accessing one or more server devices 30 via the Internet 50, and the acquired information is used as the attached device information TBL151. It is reflected in (S813).

Subsequently, the attached device management device 10 compares the current date and time acquired from the timing device 16 with the maintenance service cancellation notice date 415 or the maintenance service cancellation notice date 416 of the attached device information TBL 151, and the maintenance service cancellation notice is given. It is determined whether the date is approaching (for example, whether the notice date of cancellation arrives within one year from the present) and whether the date when the maintenance service is stopped has passed. If at least any of the above conditions is satisfied (S814: YES), the process proceeds to S815, and if none of the above conditions are satisfied (S814: NO), the process proceeds to S817.

In S815, the attached device management device 10 is similar to or similar to the specifications of the attached device 3 by performing a search on the database provided by the server device 30 using information that identifies the specifications of the selected model as a keyword. Information on a device having the same or higher specifications is acquired as information on a device that is a substitute candidate for the attached device 3, and the acquired information is reflected in the substitute candidate information TBL152.

Subsequently, the attached device management device 10 outputs the information regarding the selected model and the information regarding the alternative candidate of the model to the replacement candidate list 153 (S816).

FIG. 9 shows an example of the replacement candidate list 153. As shown in the figure, the replacement candidate list 153 includes type 911, model number 912, number of installed units 913, manufacturing date 914, maintenance service cancellation notice date 915, maintenance service cancellation notice date 916, and alternative candidate model number. It consists of one or more records containing each item of 917 and price of alternative equipment / unit 918. Each record corresponds to one type (model) of the attached device 3. Since the details of each item are the same as the items having the same name in the attached device information TBL151 or the alternative candidate information TBL152, the description thereof will be omitted.

Returning to FIG. 8, the attached device management device 10 subsequently determines whether or not all the attached devices 3 have been selected from the attached device information TBL151 in S811 (S817). If all the attached devices 3 have been selected (S817: YES), the process proceeds to S818. On the other hand, when the unselected attached device 3 remains (S817: NO), the process returns to S812.

In S818, the attached device management device 10 obtains a value obtained by multiplying the number of installed units 913 and the alternative candidate price / unit 918 for each model in the replacement candidate list 153, and totals the obtained values to obtain the total replacement cost. Is calculated.

Subsequently, the attached device management device 10 generates a screen (hereinafter, referred to as "replacement candidate information screen 1000") in which the contents of the replacement candidate list 153 and the total replacement cost calculated in S818 are described. Then, the generated replacement candidate information screen 1000 is output to the output device 14. FIG. 10 shows an example of the replacement candidate information screen 1000. After that, the attached device management device 10 initializes the contents of the replacement candidate list 153, and the process returns to S811 again.

According to the attached device management system 1 described above, the manager of the company housing or the dormitory can surely grasp that the notice or notification of the suspension of the maintenance service has been made for the attached device 3. Therefore, the manager can appropriately deal with the repair or replacement of the attached equipment 3 installed in the company housing or the dormitory from an efficient and unified viewpoint.

In addition, the administrator can acquire information on the equipment that is a substitute candidate for the attached equipment 3 for which the notice or notification of the suspension of the maintenance service has been made, and the acquired information is used to replace the attached equipment 3. Can be appropriately dealt with from an efficient and unified point of view.

In addition, the manager can appropriately formulate a plan for the replacement of the attached device 3 while considering the cost.

Further, since the manager can respond to the repair and replacement of the attached device 3 from an efficient and unified viewpoint in this way, it is expected that the repair handling work will be reduced and the resident's dissatisfaction will be resolved. In addition, since it is possible to purchase equipment in bulk at the time of replacement, cost reduction effects can be expected.

By the way, the above description is for facilitating the understanding of the present invention, and does not limit the present invention. It goes without saying that the present invention can be modified and improved without departing from its gist, and the present invention includes its equivalents.

1 Attached equipment management system, 2 Buildings, 3 Attached equipment, 10 Attached equipment management equipment, 111 Attached equipment information management department, 112 Maintenance service information acquisition department, 113 Alternative candidate information acquisition department, 114 Information output unit, 151 Attached equipment information TBL , 152 Alternative candidate information TBL, 153 Replacement candidate list, 30 Server device, 50 Internet, 1000 Replacement candidate information screen, S800 Attached device replacement information generation process

Claims (6)

An information processing device that supports the management of multiple devices attached to company housing and dormitories.
Connected to the internet so that it can communicate
Stores information that identifies at least one of the model or year of the attached equipment, which is the equipment attached to the company housing or dormitory building.
Connected to a server device for providing information on the device via the Internet, as the target database in which the server device provides, by performing a search for a keyword the specific information of the attached device, the server device An attached equipment management device that acquires information regarding the notice or notification of the suspension of the maintenance service of the attached equipment from, and outputs the acquired information. The attached device management device according to claim 1.
Stores information that identifies the specifications of the attached equipment,
Connected to a server device for providing information on the device via the Internet, for the attached device notice or announcement stop maintenance service is performed on the database that the server device is provided, wherein of the attached device By performing a search using the specified information as a keyword, information on a device having specifications similar to or equal to or higher than the specifications of the attached device is acquired from the server device as information on the alternative candidate device, and the acquired information is obtained. Ancillary equipment management device that outputs. The attached device management device according to claim 2.
The accessory device management device includes information indicating the price of the alternative candidate device in the information of the alternative candidate device. It is a method to support the management of multiple devices attached to company housing and dormitories.
An information processing device that connects to the Internet so that it can communicate
A step of storing information that identifies at least one of the model or year of the attached equipment, which is the equipment attached to the company housing or dormitory building.
as well as,
Connected to a server device for providing information on the device via the Internet, as the target database in which the server device provides, by performing a search for a keyword the specific information of the attached device, the server device A method of managing ancillary equipment, which acquires information on a notice or notification of discontinuation of the maintenance service of the ancillary equipment from, and executes a step of outputting the acquired information. The attached device management method according to claim 4.
The information processing device further
A step of storing information that identifies the specifications of the attached device, and
Connected to a server device for providing information on the device via the Internet, for the attached device notice or announcement stop maintenance service is performed on the database that the server device is provided, wherein of the attached device By performing a search using the specified information as a keyword, information on a device having specifications similar to or equal to or higher than the specifications of the attached device is acquired from the server device as information on the alternative candidate device, and the acquired information is obtained. Ancillary equipment management method that executes the step of outputting. The attached device management method according to claim 5.
The attached device management method includes information indicating the price of the alternative candidate device in the information of the alternative candidate device.

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