JP6847658B2 - Terminal equipment, station affairs assistance methods, and station affairs assistance programs - Google Patents

Description

Embodiments of the present invention relate to terminal devices, station affairs assistance methods, and station affairs assistance programs.

Conventionally, when a station clerk receives a request for assistance from a passenger in a wheelchair or a visually impaired passenger, he / she provides assistance by making a telephone contact with a station clerk at another station where the train to be boarded stops. It supports the getting on and off of passengers who need it. This support work was a heavy burden for station staff.

In relation to the above, there is known a technique for sharing information about passengers in need of assistance by using a terminal device available to station staff and the like. However, this technique may not be sufficiently convenient for station staff.

Japanese Unexamined Patent Publication No. 2014-21354 Japanese Unexamined Patent Publication No. 2009-113601

An object to be solved by the present invention is to provide a terminal device, a station affairs assistance method, and a station affairs assistance program that can improve convenience for a station clerk.

The terminal device of the embodiment is a terminal device constituting a station affairs assistance system, and has a display unit, a reception unit, and a communication unit. The display unit displays an input screen for designating a boarding section for passengers who need assistance when using the railway. The reception unit accepts operations on the input screen displayed by the display unit. The communication unit transmits information based on the operation received by the reception unit to the station affairs assistance server that controls the station affairs assistance system or the terminal device of another station.

The figure which shows an example of the structure of the station affairs assistance system 1 in 1st Embodiment. FIG. 1 is a sequence diagram (No. 1) showing an example of processing of the station affairs assistance system 1 in the first embodiment. FIG. 2 is a sequence diagram showing an example of processing of the station affairs assistance system 1 in the first embodiment. The figure which shows an example of the structure of the station affairs assistance server 100 in 1st Embodiment. The figure which shows an example of the structure of the terminal apparatus 200 in 1st Embodiment. The figure which shows an example of the structure of the center server 300 in 1st Embodiment. FIG. 1 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal device 200a at station A. FIG. 2 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal device 200a at station A. The figure which shows an example of the setting list screen displayed by the terminal apparatus 200a. FIG. 5 is a diagram showing an example of an input screen displayed when the new creation button B7 is operated in the setting list screen shown in FIG. 9. In the input screen shown in FIG. 10, a diagram showing an example of an input screen displayed after the arrival station is input. The figure which shows an example of the input screen which is displayed after a report is transmitted. The figure which shows an example of the input screen which presented the recommended boarding position. The figure which shows an example of the input screen of the type of a person requiring assistance. The figure which shows an example of the progress confirmation screen which is displayed after the follow-up report is sent. FIG. 5 is a diagram showing an example of a screen in which the guidance status of each station is updated on the progress confirmation screen illustrated in FIG. The figure which shows an example of the screen displayed as an alarm. The figure which shows an example of the progress confirmation screen which is displayed after the alarm is released in the terminal apparatus 200a. FIG. 1 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal devices 200 (200b, 200c) of the transfer station (No. 1). FIG. 2 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal devices 200 (200b, 200c) of the transfer station (No. 2). The figure which shows an example of the setting list screen displayed by the terminal apparatus 200c. The figure which shows an example of the report receiving screen displayed by the terminal apparatus 200c. The figure which shows an example of the progress confirmation screen displayed after receiving a report. The figure which shows an example of the follow-up report receiving screen displayed by the terminal apparatus 200c. The figure which shows an example of the progress confirmation screen displayed after receiving the follow-up report. The figure which shows an example of the progress confirmation screen which is updated after receiving the departure station guidance completion information. The figure which shows an example of the progress confirmation screen which is displayed after the alarm is released in the terminal apparatus 200c. The figure which shows an example of the edit screen displayed after the edit button B40 operation. The figure which shows an example of the input screen displayed by the operation of the button B19. The figure which shows an example of the progress confirmation screen displayed by the terminal apparatus 200c. The figure which shows an example of the progress confirmation screen displayed on the terminal apparatus 200c after the transfer station guidance completion information is transmitted. FIG. 1 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal device 200d at the arrival station. FIG. 2 is a flowchart showing an example of a processing flow by the station affairs assistance server 100 and the terminal device 200d at the arrival station. The figure which shows an example of the setting list screen displayed by the terminal apparatus 200d. The figure which shows an example of the progress confirmation screen which is displayed after receiving the follow-up report from a departure station. The figure which shows an example of the follow-up report receiving screen displayed by the terminal apparatus 200c. The figure which shows an example of the updated progress confirmation screen. The figure which shows another example of the progress confirmation screen displayed by the terminal apparatus 200d. The figure which shows an example of the structure of the station affairs assistance system 1A in the 2nd Embodiment. The figure which shows an example of the structure of the station affairs assistance system 1B in the 3rd Embodiment.

Hereinafter, the terminal device, the station affairs assistance method, and the station affairs assistance program of the embodiment will be described with reference to the drawings.

(First Embodiment)
FIG. 1 is a diagram showing an example of the configuration of the station affairs assistance system 1 according to the first embodiment. The station affairs assistance system 1 in the first embodiment includes, for example, a station affairs assistance server 100, a plurality of terminal devices 200 (200a, 200b, 200c, 200d in the figure), and a center server 300. These devices communicate over a network. The network includes, for example, a part or all of a cellular network, a Wi-Fi network, a WAN (Wide Area Network), a LAN (Local Area Network), a leased line, a provider, the Internet, etc., which are mediated by a wireless base station (not shown). Including.

The station affairs assistance server 100 communicates with, for example, the terminal device 200 in which a predetermined application program is started, and transfers various information. Further, the station affairs assistance server 100 may be a web server device that provides a website.

The terminal device 200 is used, for example, by a station clerk at each station. For example, the terminal device 200 may be a smartphone or tablet terminal (200a-1, 200b-1, etc. in the figure) that can be carried by a station employee, or a stationary computer installed in the station yard (in the figure). 200a-2, 200b-2, etc.).

Hereinafter, as shown in the figure, the terminal device used by the station clerk at station A is assigned a code of 200a, the terminal device used by the station clerk at station B is assigned a code of 200b, and C. The terminal device used by the station clerk at the station will be described with a code of 200c, and the terminal device used by the station clerk at station D will be described with a code of 200d.

For example, when the terminal device 200 receives a predetermined operation from the station clerk, it communicates with the station affairs auxiliary server 100 and acquires information such as a text or an image displayed by the application program or the original information of the image. The application program that runs on the terminal device 200 allows station staff to smoothly handle passengers who need assistance when using the railway, such as wheelchair passengers and visually impaired passengers (hereinafter referred to as people requiring assistance). This is an application program for transmitting information between terminal devices 200 at each station so that support can be provided.

Further, the terminal device 200 may access the website provided by the station affairs assistance server 100 via a web browser. For example, the website provided by the station affairs assistance server 100 may provide a service equivalent to the service described below (a service for transmitting information between the terminal devices 200 of each station).

The center server 300 is, for example, a device that manages train operation information. The operation information includes, for example, information such as how much the train is delayed, whether it is suspended, and how long it takes to recover. In the embodiment, the functional separation between the station affairs auxiliary server 100 and the center server 300 does not have to be strict, and the station affairs auxiliary server 100 has some or all of the functions of the center server 300 described below. You may.

Further, the center server 300 derives the presence / absence and the number of persons requiring assistance guided in the train based on the information output by the station affairs assistance server 100, and information linkage between stations is smoothly performed. It is judged whether or not it is.

2 and 3 are sequence diagrams showing an example of processing of the station affairs assistance system 1 according to the first embodiment. In this sequence, cooperation by each terminal device 200 from A station to D station is illustrated. For example, station A is a boarding station (departure station) where a person requiring assistance starts using the railway, station D is a station for getting off (arrival station) at the destination, and stations B and C are on the way. It is a transfer station.

[Pre-processing: From request for assistance to start of guidance]
For example, when a person requiring assistance requests assistance from the station clerk at station A, which is the departure station, verbally or by telephone, the station clerk at station A asks the terminal device 200a for the boarding section and boarding. Desired train (train name / departure time), whether or not reserved seats or designated vehicles are desired, whether or not there is a wheelchair and type of wheelchair (electric / manual), whether or not there is an attendant (accompanying person) to be assisted, other requests, etc. Part or all of the information (hereinafter, these information are collectively referred to as "assistance application information") is input (step S100).

At this time, when the station for designating the boarding section is input, the terminal device 200a sends the information indicating the boarding section (hereinafter referred to as boarding section information) to the station affairs assistance server 100 as a report (first information). Transmit (step S101).

When the station affairs assistance server 100 receives the boarding section information as a report from the terminal device 200a, the transfer station (A station) and the transfer station (A station) where the person requiring assistance gets off and transfers to another train based on the boarding section indicated by the boarding section information. The arrival station (D station) where the person requiring assistance gets off is specified (step S102). The station affairs assistance server 100 determines that stations B and C will be transfer stations based on the relationship between stations A and D, and transmits boarding section information to the terminal device 200b of station B as a report. At the same time (step S103), the boarding section information is transmitted as a report to the terminal device 200c at station C (step S104). Further, the station affairs assistance server 100 also transmits the boarding section information as a report to the terminal device 200d at station D (step S105).

When the terminal device 200b of station B receives the boarding section information as a report from the station affairs assistance server 100, it displays a screen for notifying the station clerk that the person requiring assistance will get off at the own station (station B) ( Step S106). Further, when the terminal device 200c at station C receives the boarding section information as a report from the station affairs assistance server 100, the terminal device 200c displays a screen for informing the station clerk that the person requiring assistance will get off at the own station (station C). (Step S107). Further, when the terminal device 200d of the D station receives the boarding section information as a report from the station affairs assistance server 100, the terminal device 200d displays a screen for informing the station clerk that the person requiring assistance will get off at the own station (D station). (Step S108). Details of these screens will be described later.

Next, the terminal device 200a at station A continues to provide assistance application information such as the desired train (train name / departure time), whether or not a reserved seat or designated vehicle is desired, whether or not there is a wheelchair, and the type of wheelchair (electric / manual). ), Partial or all of the information such as the presence / absence of assistance and other requests is accepted (step S109). When these information are input, the terminal device 200a transmits the assistance application information to the station affairs assistance server 100 as a follow-up report (second information) (step S110).

When the station affairs assistance server 100 receives the assistance application information as a follow-up report from the terminal device 200a, the station affairs assistance server 100 transmits the assistance application information to the center server 300 (step S111). In response to this, the center server 300 stores the assistance application information in order to grasp the presence / absence of the person requiring assistance, the number of persons, and the like (step S112).

Further, the station affairs assistance server 100 transmits the assistance application information to the terminal device 200b at station B as a follow-up report (step S113), and also transmits the assistance application information to the terminal device 200c at station C as a follow-up report (step S113). Step S114). Further, the station affairs assistance server 100 also transmits the assistance application information as a follow-up report to the terminal device 200d at the D station (step S115).

When the terminal device 200b of the station B receives the assistance application information as a follow-up report from the station affairs assistance server 100, the terminal device 200b displays a screen for notifying the station clerk of a detailed request or the like from the person requiring assistance (step S116). Further, when the terminal device 200c of the station C receives the assistance application information as a follow-up report from the station affairs assistance server 100, the terminal device 200c displays a screen for notifying the station clerk of a detailed request or the like from the person requiring assistance (step S117). .. Further, when the terminal device 200d of the D station receives the assistance application information as a follow-up report from the station affairs assistance server 100, the terminal device 200d displays a screen for notifying the station clerk of a detailed request or the like from the person requiring assistance (step S118). .. Details of these screens will be described later.

[Information at A station]
Next, the terminal device 200a at station A outputs an alarm at a time before a predetermined time from the arrival time of the train desired to be boarded by the person requiring assistance, based on the timetable information (timetable) at station A (step S119). ). Next, when the station clerk at station A guides the person requiring assistance to the train he / she wants to board and the guidance at his / her own station (station A) is completed, the terminal device 200a inputs a completion report from the station clerk. Accept (step S120).

When the terminal device 200a receives the input of the completion report from the station staff, the terminal device 200a provides information indicating that the guidance of the person requiring assistance is completed at the departure station A station (hereinafter referred to as departure station guidance completion information). It is transmitted to the station affairs assistance server 100 (step S121).

Next, when the station affairs assistance server 100 receives the departure station guidance completion information from the terminal device 200a, the station affairs assistance server 100 transmits the departure station guidance completion information to the center server 300 (step S122). In response to this, the center server 300 stores the departure station guidance completion information (step S123).

Further, the station affairs assistance server 100 transmits the departure station guidance completion information to the terminal device 200b at station B (step S124), and also transmits the departure station guidance completion information to the terminal device 200c at station C (step S124). Step S125). Further, the station affairs assistance server 100 transmits the departure station guidance completion information to the terminal device 200d of the D station (step S126).

Next, when the terminal device 200b at station B receives the departure station guidance completion information from the station affairs assistance server 100, the terminal device 200b updates the screen based on the departure station guidance completion information (step S127). Further, when the terminal device 200c of the C station receives the departure station guidance completion information from the station affairs assistance server 100, the terminal device 200c updates the screen based on the departure station guidance completion information (step S128). Further, when the terminal device 200d of the D station receives the departure station guidance completion information from the station affairs assistance server 100, the terminal device 200d updates the screen based on the departure station guidance completion information (step S129).

[Information at B station]
Next, the terminal device 200b of station B, which is a transfer station, outputs an alarm at a time before a predetermined time from the arrival time of the train desired to board, based on the timetable information of station B (step S130). Next, when the station clerk at station B guides the person requiring assistance to the train he / she wants to board and the guidance at his / her own station (station B) is completed, the terminal device 200b inputs a completion report from the station clerk. Accept (step S131).

When the terminal device 200b receives the input of the completion report from the station staff, the terminal device 200b provides information indicating that the guidance of the person requiring assistance is completed at the transfer station B station (hereinafter referred to as transfer station guidance completion information). It is transmitted to the station affairs assistance server 100 (step S132).

Next, when the station affairs assistance server 100 receives the transfer station guidance completion information of station B from the terminal device 200b, it transmits the transfer station guidance completion information of station B to the center server 300 (step S133). In response to this, the center server 300 stores the transfer station guidance completion information of station B (step S134).

Further, the station affairs assistance server 100 transmits the transfer station guidance completion information of station B to the terminal device 200a of station A (step S135), and guides the transfer station of station B to the terminal device 200c of station C. The completion information is transmitted (step S136). Further, the station affairs assistance server 100 transmits the transfer station guidance completion information of the B station to the terminal device 200d of the D station (step S137).

Next, when the terminal device 200a at station A receives the transfer station guidance completion information at station B from the station affairs assistance server 100, the terminal device 200a updates the screen based on the transfer station guidance completion information (step S138). When the terminal device 200c at station C receives the transfer station guidance completion information at station B from the station affairs assistance server 100, the terminal device 200c updates the screen based on the transfer station guidance completion information (step S139). Further, when the terminal device 200d at station D receives the transfer station guidance completion information at station B from the station affairs assistance server 100, the screen is updated based on the transfer station guidance completion information (step S140).

[Information at C station]
Next, the terminal device 200c at station C, which is the transfer station, outputs an alarm at a time before a predetermined time from the arrival time of the train desired to board, based on the timetable information at station C (step S141). Next, when the station clerk at station C guides the person requiring assistance to the train he / she wants to board and the guidance at his / her own station (station C) is completed, the terminal device 200c inputs a completion report from the station clerk. Accept (step S142).

When the terminal device 200c receives the input of the completion report from the station clerk, the terminal device 200c transmits the transfer station guidance completion information indicating that the guidance of the person requiring assistance is completed at the transfer station C station to the station affairs assistance server 100. (Step S143).

Next, when the station affairs assistance server 100 receives the transfer station guidance completion information of C station from the terminal device 200c, it transmits the transfer station guidance completion information of C station to the center server 300 (step S144). In response to this, the center server 300 stores the transfer station guidance completion information of the C station (step S145).

Further, the station affairs assistance server 100 transmits the transfer station guidance completion information of C station to the terminal device 200a of A station (step S146), and also transmits the transfer station guidance of C station to the terminal device 200b of B station. The completion information is transmitted (step S147). Further, the station affairs assistance server 100 transmits the transfer station guidance completion information of the C station to the terminal device 200d of the D station (step S148).

Next, when the terminal device 200a at station A receives the transfer station guidance completion information at station C from the station affairs assistance server 100, the terminal device 200a updates the screen based on the transfer station guidance completion information (step S149). Further, when the terminal device 200b at station B receives the transfer station guidance completion information at station C from the station affairs assistance server 100, the terminal device 200b updates the screen based on the transfer station guidance completion information (step S150). Further, when the terminal device 200d at station D receives the transfer station guidance completion information at station C from the station affairs assistance server 100, the screen is updated based on the transfer station guidance completion information (step S151).

[Information at D station]
Next, the terminal device 200d at station D, which is the arrival station, outputs an alarm at a time before a predetermined time from the arrival time of the train desired to board, based on the timetable information at station D (step S152). Next, when the station clerk at station D guides the person requiring assistance to the train he / she wants to board and the guidance at his / her own station (station D) is completed, the terminal device 200d inputs a completion report from the station clerk. Accept (step S153).

When the terminal device 200d receives the input of the completion report from the station staff, the terminal device 200d provides information indicating that the guidance of the person requiring assistance is completed at the arrival station D station (hereinafter referred to as arrival station guidance completion information). It is transmitted to the station affairs assistance server 100 (step S154).

Next, when the station affairs assistance server 100 receives the arrival station guidance completion information from the terminal device 200d, it transmits the arrival station guidance completion information to the center server 300 (step S155). In response to this, the center server 300 stores the arrival station guidance completion information (step S156).

Further, the station affairs assistance server 100 transmits the arrival station guidance completion information to the terminal device 200a at station A (step S157), and also transmits the arrival station guidance completion information to the terminal device 200b at station B (step S157). Step S158). Further, the station affairs assistance server 100 transmits the arrival station guidance completion information to the terminal device 200c of the C station (step S159).

Next, when the terminal device 200a at station A receives the arrival station guidance completion information from the station affairs assistance server 100, the terminal device 200a updates the screen based on the arrival station guidance completion information (step S160). Further, when the terminal device 200b at station B receives the arrival station guidance completion information report from the station affairs assistance server 100, the terminal device 200b updates the screen based on the arrival station guidance completion information (step S161). Further, when the terminal device 200d of the D station receives the arrival station guidance completion information from the station affairs assistance server 100, the terminal device 200d updates the screen based on the arrival station guidance completion information (step S162). By such a series of processing, a series of information is transmitted to the terminal device 200 of each station from the departure station to the arrival station.

If there is no transfer from station A, which is the departure station, to station D, which is the arrival station, transmission of information to the terminal device 200 at stations B and C may be omitted, and if there are more transfer stations, Processing corresponding to B station and C station may be performed at other stations.

[Configuration of station affairs assistance server]
Hereinafter, the configuration of each device of the station affairs assistance system 1 in the first embodiment will be described. FIG. 4 is a diagram showing an example of the configuration of the station affairs assistance server 100 in the first embodiment. The station affairs auxiliary server 100 includes, for example, an auxiliary server side communication unit 102, an auxiliary server side control unit 110, and an auxiliary server side storage unit 120.

The auxiliary server side communication unit 102 communicates with the terminal device 200 and the center server 300 of each station via, for example, the above-mentioned network. The auxiliary server side communication unit 102 stores the information acquired by communication with these devices in the auxiliary server side storage unit 120.

The auxiliary server side control unit 110 includes, for example, a determination unit 112 and a communication control unit 114. A part or all of these components may be realized by executing a program stored in the auxiliary server side storage unit 120 by a processor such as a CPU (Central Processing Unit). Further, even if some or all of the components of the auxiliary server side control unit 110 are realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), and FPGA (Field-Programmable Gate Array). It may be realized by the collaboration of software and hardware.

The auxiliary server side storage unit 120 is realized by, for example, a ROM (Read Only Memory), a flash memory, an HDD (Hard Disk Drive), an SD card, an MRAM (Magnetoresistive Random Access Memory), a RAM (Random Access Memory), a register, or the like. You can. The auxiliary server side storage unit 120 stores a program executed by the processor of the auxiliary server side control unit 110, and also stores timetable information DG, operation area information OA, station yard information SY, and the like. The timetable information DG is information representing the train operation plan (schedule) of each station. The operation area information OA includes, for example, information capable of identifying stations included in each line, the number of trains running on the line, the boarding / alighting position (door position) of each vehicle, and the like. Station premises information SY includes, for example, information that can identify the position of stairs, escalators, elevators, ticket gates, connecting passages, etc. at each station. This information may be held by the station affairs assistance server 100 at all times, or may be acquired from the center server 300 as needed.

When the boarding section information is received by the auxiliary server side communication unit 102, the decision unit 112 determines the train usage plan with reference to the boarding section information. The train utilization plan is, for example, a plan that defines which train to take and which station to get off from among the trains operated in the boarding section from the departure station to the arrival station. In addition, if it is necessary to go through multiple lines (or if it is possible to go through multiple lines) in the boarding section from the departure station to the arrival station, the train usage plan is for each line and which train. It may be a plan that determines at which station the train will get off after getting on the train.

The communication control unit 114 controls the communication unit 102 on the auxiliary server side to transmit and receive various information between the terminal device 200 and the center server 300 at each station. For example, the communication control unit 114 may relay the information received by the communication unit 102 on the auxiliary server side and transmit it to the terminal device 200 or the center server 300. Further, the communication control unit 114 may transmit information indicating the train usage plan determined by the determination unit 112 to the terminal device 200.

[Terminal device configuration]
FIG. 5 is a diagram showing an example of the configuration of the terminal device 200 according to the first embodiment. The terminal device 200 includes, for example, a terminal-side communication unit 202, an operation reception unit 204, a display unit 206, a terminal-side control unit 210, and a terminal-side storage unit 220.

The terminal-side communication unit 202 communicates with the station affairs auxiliary server 100 via, for example, the above-mentioned network. The terminal-side communication unit 202 stores the information acquired by communication with the station affairs assistance server 100 in the terminal-side storage unit 220.

The operation reception unit 204 receives input operations from station staff and the like. For example, when the terminal device 200 is a stationary computer, the operation reception unit 204 may be a keyboard or a mouse. Further, for example, when the terminal device 200 is a portable computer such as a smartphone, the operation reception unit 204 may be a touch panel. In this case, the operation reception unit 204 may be integrally configured with the display unit 206.

The display unit 206 is, for example, a display device such as an LCD (Liquid Crystal Display) or an organic EL (Electroluminescence) display. The display unit 206 displays various images (screens) under the control of the terminal-side control unit 210.

The terminal-side control unit 210 may be realized by a processor such as a CPU executing a program stored in the terminal-side storage unit 220. Further, the terminal-side control unit 210 may be realized by hardware such as LSI, ASIC, and FPGA, or may be realized by collaboration between software and hardware.

For example, the terminal-side control unit 210 causes the display unit 206 to display the screen based on various information received by the terminal-side communication unit 202.

Further, the terminal-side control unit 210 may determine the train utilization plan based on the boarding section information, similarly to the determination unit 112. That is, the processor of the terminal-side control unit 210 may execute the application program stored in the terminal-side storage unit 220 to realize a function equivalent to the function of the determination unit 112 of the station affairs auxiliary server 100.

The terminal-side storage unit 220 may be realized by, for example, a ROM, a flash memory, an HDD, an SD card, an MRAM, a RAM, a register, or the like. The terminal-side control unit 210 stores a program executed by the processor of the terminal-side control unit 210, and also stores timetable information DG, operation area information OA, station yard information SY, and the like. This information may be downloaded from the station affairs assistance server 100 in advance when the application program is installed, for example. Further, these information are downloaded from the station affairs auxiliary server 100 by the terminal side control unit 210 executing the pre-installed application program controlling the terminal side communication unit 202 and communicating with the station affairs auxiliary server 100. You may. Further, the terminal-side control unit 210 controls the terminal-side communication unit 202 to communicate with the station affairs auxiliary server 100, so that necessary information is extracted from the station affairs auxiliary server 100 and sent to the terminal device 200. It may be the one to be transmitted.

Further, the terminal device 200 may include a printing unit (not shown) that prints an image to be displayed on the display unit 206 on paper, or may include a speaker (not shown) that outputs sound.

[Center server configuration]
FIG. 6 is a diagram showing an example of the configuration of the center server 300 in the first embodiment. The center server 300 includes, for example, a center server side communication unit 302, a center server side control unit 310, and a center server side storage unit 320.

The center server side communication unit 302 communicates with the station affairs auxiliary server 100 via, for example, the above-mentioned network. The center server side communication unit 302 stores the information acquired by communication with the station affairs assistance server 100 in the center server side storage unit 320.

The center server side control unit 310 may be realized by a processor such as a CPU executing a program stored in the center server side storage unit 320. Further, the center server side control unit 310 may be realized by hardware such as LSI, ASIC, FPGA, or may be realized by collaboration between software and hardware.

For example, the center server side control unit 310 uses the center server side communication unit 302 to communicate with the management server (not shown) of each station, and train operation information (for example, accident, delay, suspension, etc.) for each line. Information) is acquired. The train operation information for each line is stored in the center server side storage unit 320 as the train operation information TO.

Further, for example, when the center server side control unit 310 receives the assistance application information, the departure station guidance completion information, and the arrival station guidance completion information by the center server side communication unit 302, the train is based on these information. Derive how many people in need of assistance are on which vehicle. For example, when the assistance application information and the departure station guidance completion information have been received and the arrival station guidance completion information has not yet been received, the center server side control unit 310 may send the train that has guided the person requiring assistance at the departure station to the train. It is determined that the person requiring assistance is still on board.

Further, for example, if a predetermined response (confirmed information described later) is not transmitted by the terminal device 200 at the transfer station or the arrival station after the one or follow-up report is transmitted by the terminal device 200 at the departure station, the center server The side control unit 310 determines that some trouble may have occurred, and uses the center server side communication unit 302 to transmit information for confirming the situation to the terminal device 200 that does not respond. Good.

Further, for example, when a train stops in the middle between stations, the center server side control unit 310 uses the center server side communication unit 302 to contact the terminal device 200 of the station near the stopped train with respect to the terminal device 200. It sends information indicating the number of people requiring assistance and the types of people requiring assistance on the train. As a result, station staff and emergency personnel heading for relief can grasp what kind of person requiring assistance and how many people are on the stopped train. As a result, appropriate measures can be taken promptly.

The center server side storage unit 320 may be realized by, for example, a ROM, a flash memory, an HDD, an SD card, an MRAM, a RAM, a register, or the like. The center server side storage unit 320 stores a program executed by the processor of the center server side control unit 310, and also stores train operation information TO and the like.

[Processing flow at departure station]
Hereinafter, the processing flow of the terminal device 200 at each station of the departure station, the transfer station, and the arrival station will be described. 7 and 8 are flowcharts showing an example of the processing flow by the station affairs assistance server 100 and the terminal device 200a at station A. Hereinafter, it is assumed that the display unit 206 of each terminal device 200 is a touch panel.

First, the terminal-side control unit 210 of the terminal device 200a at station A, which is the departure station, causes the display unit 206 to display the setting list screen when a predetermined operation is received by the operation reception unit 204 (step S200).

FIG. 9 is a diagram showing an example of a setting list screen displayed by the terminal device 200a. As shown in the figure, the setting list screen is provided with a plurality of buttons (touch operation detection areas) B for receiving operations of station staff. For example, the button B1 is a button for rearranging the order of the section record r1 representing the boarding section of each person requiring assistance in the table area R1 in which the boarding section for each person requiring assistance is displayed as a table. For each section record r1, for example, the input date and input time of the assistance application information and whether the guidance is being performed or the guidance has already been completed for the identification information (No. in the figure) of the section record r1. Guidance status indicating, the type of person requiring assistance (type in the figure), the station name designated as the departure station, and the column number indicating the number of the train to be boarded (boarded) from the departure station. And the door position indicating which door (door) of the vehicle to board from, the station name designated as the transfer station, the line number of the train to be boarded (boarded) from that transfer station, and so on. This is information in which the door position of the vehicle and the station name designated as the arrival station are associated with each other. The display area of each section record r1 functions as a button for detecting a touch operation.

For example, when the sort button B1 is touch-operated on the setting list screen, the terminal side control unit 210 can select "order of reception time", "order of departure time", and "order of arrival time" in a pull-down format. Display it. For example, when "order of reception time" is selected, sorting is performed so that the section record r1 with the earlier input date and input time is displayed at the higher level. When "Departure time order" is selected, the trains scheduled to be boarded at the own station are sorted so that the earlier the departure time of the section record r1 is displayed at the higher level. Further, when "in order of arrival time" is selected, sorting is performed so that the earlier the arrival time of the train to be boarded at the own station is displayed in the higher section record r1.

Further, as shown in the figure, the default order may be set to, for example, "correspondence order". The "correspondence order" means that the section record r1 is sorted in order of priority (earlier response time) for assistance for the person requiring assistance to get on or off at the own station regardless of the departure time and arrival time. Say.

A print button B8 may be provided for each of the plurality of section records r1. When the print button B8 is operated, the terminal side control unit 210 controls a print unit (not shown) to convert the boarding section information represented by the section record r1 provided with the operated print button B8 into an image. By doing so, this image may be printed on a predetermined paper.

Button B2 is a button for narrowing down the section record r1 to be displayed in the table area R1. For example, the narrowing down button B2 is set to narrow down to the section record r1 related only to its own station (only this station in the figure) by default. For example, as shown in the figure, when the own station is A station, No. The section record r1 of 001 to 004 is displayed. In addition, for example, when the own station is B station, No. Only the section record r1 of 003 will be displayed.

Further, for example, when the narrowing down button B2 is touch-operated, the terminal-side control unit 210 displays "all cases" and "incomplete" in a pull-down format in a selectable state. For example, when "all cases" is selected, all section records r1 are displayed regardless of whether the guidance status is completed or during guidance. Further, when "incomplete" is selected, only the section record r1 whose guidance status is being guided is displayed. In the illustrated example, No. The section record r1 of 001 to 003 is not displayed.

The button B3 is a button for deleting the section record r1 selected by the touch operation from the plurality of section records r1 included in the table area R1. The button B4 is a button that duplicates the section record r1 selected by the touch operation among the plurality of section records r1 included in the table area R1. The button B5 is a button for editing the section record r1 selected by the touch operation among the plurality of section records r1 included in the table area R1. The button B6 is a button for confirming the section record r1 selected by the touch operation among the plurality of section records r1 included in the table area R1. The terminal-side control unit 210 invalidates the acceptance of operations for these buttons B3 to B6 until any one or more section records r1 included in the table area R1 are selected, and any one or more section records. When r1 is selected, the acceptance of operations for buttons B3 to B6 is enabled.

For example, when the edit button B5 is operated, the screen transitions to an editable screen (screen illustrated in FIG. 28 described later) such as a boarding section indicated by the section record r1. Further, for example, when the confirmation button B6 is operated, the screen transitions to a screen (a screen exemplified in FIG. 16 described later) in which detailed information of the boarding section indicated by the section record r1 is displayed.

Button B7 is a button for newly creating an interval record r1. Button B9 is a button for deleting and resetting all section records r1 in the table area R1. Button Bc is a button for transitioning to a setting screen for changing the character size, font, color, layout, language notation (Japanese, English, etc.) of the screen.

In the processing of this flowchart, a case where the new creation button B7 is operated on the setting list screen and a new section record r1 is created will be described.

FIG. 10 is a diagram showing an example of an input screen displayed when the new creation button B7 is operated on the setting list screen shown in FIG. 9. For example, the area on the left side of the center of the input screen displays the outline information about the boarding section, and the area on the right side of the input screen excluding the area on the left side displays the detailed information of the outline information. Further, in the upper area of the input screen, the identification information (No. 005 in the figure) given to the newly created section record r1 and the station name of the boarding section indicated by the section record r1 are displayed. The left side area is an example of the "first area", and the right side area is an example of the "second area".

As shown in the figure, for example, a button B11 for returning to the setting list screen illustrated in FIG. 9 is provided in the upper area of the input screen, and a button B12 for designating a arrival station is provided in the left area. The departure station may be set by default according to the station where each terminal device 200 is installed. For example, in the case of the terminal device 200 of station A, the departure station may be set to station A by default.

For example, when the arrival station setting button B12 is operated, the terminal side control unit 210 displays a plurality of stations that are candidates for arrival stations (arrival stations) in a list format in the right area of the input screen. A plurality of stations that are candidates for this arrival station may be aggregated for each tab TB (TB1 to TB5 in the figure).

As shown in the figure, the tab TB1 displays a plurality of stations that are candidates for arrival stations as "frequently used stations". The "frequently used station" is, for example, a station frequently input (selected) as an arrival station in the terminal device 200. For example, the determination unit 112 of the station affairs assistance server, which is the provider of the input screen generation information, counts the number of inputs of the station input as the arrival station for each station identification information, and counts the number of inputs of the station, which is the most frequently input number. Station may be decided as a "frequently used station". When the number of inputs fluctuates, the determination unit 112 may change the stations included in the "frequently used stations" at any time. As a result, the stations to be aggregated in the tab TB1 are determined.

In addition, the stations included in the "frequently used stations" may be fixed. For example, the determination unit 112 fixes the position of a station registered as a "frequently used station" by the station staff on the input screen.

In addition, "frequently used stations" may be set for each person requiring assistance. For example, the determination unit 112 stores the information in which the identification information (for example, name, contact information, etc.) of the person requiring assistance is associated with the "frequently used station" in the auxiliary server side storage unit 120. For example, when the identification information of the person requiring assistance is input on an input screen (not shown) and the input information is transmitted from the terminal device 200 to the station affairs assistance server 100, the determination unit 112 of the station affairs assistance server 100 may be used. , The information of the "frequently used station" associated with the identification information of the person requiring assistance is extracted and transmitted to the terminal device 200. As a result, on the screen of the terminal device 200, "frequently used stations" are displayed for each person requiring assistance.

Tab TB2 and tab TB3 display a plurality of stations that are candidates for arrival stations on each line. In addition, tab TB4 displays stations that satisfy other conditions, and tab TB5 displays a plurality of stations that are candidates for arrival stations on all lines in a state in which the station names are rearranged in alphabetical order. To do.

For example, when a station clerk operates the arrival station setting button B12 provided in the left area of the input screen to input the arrival station, the terminal side control unit 210 is set in the right area of the input screen by default. A plurality of stations included in the tab TB (TB1 in the illustrated example) are displayed in a selectable state. At this time, the terminal-side control unit 210 may switch the tab TB at any time according to the operation of the station staff.

For example, the terminal-side control unit 210 waits until the station to be the arrival station is input (selected) in the right area of the input screen illustrated in FIG. 10 (step S202), and when the arrival station is input, the terminal Using the side communication unit 202, the boarding section information indicating the boarding section from the departure station to the arrival station is transmitted to the station affairs assistance server 100 (step S204).

When the boarding section information is received by the communication unit 102 on the auxiliary server side, the determination unit 112 of the station affairs auxiliary server 100 determines whether or not a transfer is necessary in the boarding section (step S206).

For example, the determination unit 112 refers to the timetable information DG and the operation area information OA, and determines that a transfer is necessary if there is a station that requires a line transfer in the boarding section from the departure station to the arrival station. , Decide that station as a transfer station.

Then, as a train usage plan, the determination unit 112 refers to the timetable information DG of each station, and in the boarding section including the transfer station, a person requiring assistance gets on from a plurality of trains operated in the boarding section. Decide which train to use. For example, the determination unit 112 determines a train arriving at the departure station at a future time closest to the current time as a train to board from the departure station. Further, the determination unit 112 determines the train to be boarded from the transfer station as the train arriving at the transfer station after a predetermined time (for example, the average time required for transfer) has elapsed from the arrival time of the train to be boarded. If a transfer station is not required, the determination unit 112 may determine the train to be boarded by the person requiring assistance from a plurality of trains operated in the boarding section from the departure station to the arrival station.

Next, the communication control unit 114 uses the auxiliary server side communication unit 102 to obtain a boarding section from the departure station to the arrival station including the transfer station determined by the decision unit 112, and a train scheduled to board in that section. The information is transmitted to the terminal device 200a as a train usage plan (step S208).

On the other hand, when the determination unit 112 determines that the transfer is not necessary, the communication control unit 114 uses the auxiliary server side communication unit 102 to obtain the boarding section from the departure station to the arrival station, which does not include the transfer station, and the section thereof. Information on the train to be boarded in is transmitted to the terminal device 200a as a train usage plan (step S210).

FIG. 11 is a diagram showing an example of an input screen displayed after the arrival station is input in the input screen shown in FIG. 10. FIG. 11 shows, for example, an input screen when the D station included in the “frequently used station” is input as the arrival station in the input screen shown in FIG. Buttons B13 and B14 in the figure are buttons for designating a transfer station. The button B15 is a button for transmitting a report. In the illustrated example, it is determined that a transfer at station C is necessary in the boarding section from station A to station D. As a result, "C station" is input to the transfer station 1.

For example, when a transfer station is input on the input screen, the terminal-side control unit 210 uses the terminal-side communication unit 202 to again transmit the boarding section information indicating the boarding section including the transfer station to the station affairs assistance server 100. (Step S214). As a result, the determination unit 112 of the station affairs assistance server 100 determines whether another transfer station is necessary or less in the boarding section including the input transfer station, and determines the train to be boarded in the boarding section. ..

Next, the terminal-side control unit 210 determines whether or not the broadcast transmission button B15 has been operated on the input screen (step S216). When the broadcast button B15 is operated, the terminal-side control unit 210 uses the terminal-side communication unit 202, assuming that the boarding section and the train determined by the determination unit 112 have been determined by the intention of the station staff. Then, the boarding section information in which the departure station, the arrival station, and the transfer station are designated is transmitted as a report to the station affairs assistance server 100 (step S218).

On the other hand, when the broadcast button B15 is not operated, the terminal side control unit 210 returns to the process of S212.

Upon receiving the report, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to connect to each terminal device 200 of the station where the person requiring assistance is scheduled to disembark in the boarding section indicated by the boarding section information. A report is transmitted (step S220). Here, each terminal device 200 of the station where the person requiring assistance is scheduled to get off is not limited to each terminal device 200 of B station, C station, and D station, and may include terminal devices 200 of other stations. .. For example, the communication control unit 114 may use the auxiliary server side communication unit 102 to broadcast a broadcast to all the terminal devices 200 to be transmitted in advance. In this case, each terminal device 200 on the receiving side may determine whether or not the information is addressed to its own device, receive the information if it is addressed to its own device, and discard it otherwise. By the transmission process of such a report, it is possible to promptly inform the station staff of the station where the person requiring assistance is to get off the presence or absence of the person requiring assistance. As a result, it is possible to secure the preparation time for the crew even when the train arrives immediately, for example, when the transfer station or the arrival station is the station next to the departure station.

FIG. 12 is a diagram showing an example of an input screen displayed after the notification is transmitted. On the input screen displayed after the one report is transmitted, instead of the one report transmission button B15, a button B16 for transmitting a follow-up report may be provided, and transfer station buttons B13 and B14 may be provided.

For example, if it is not always necessary to change trains but it is decided to change trains at a certain station at the request of a person requiring assistance, the station clerk operates the transfer station button B14 or the like on the input screen to enter the transfer station. To do. When the transfer station button B14 or the like is operated, the terminal-side control unit 210 displays a plurality of candidate stations for the transfer station in a list format in the right area of the input screen, as in the case of inputting the arrival station.

On the input screen illustrated in FIG. 12, the terminal-side control unit 210 determines whether or not the transfer station has been input by operating the transfer station button B14 or the like. When the transfer station is input by operating the transfer station button, the terminal-side control unit 210 changes the boarding section in the same manner as the above-mentioned processing of S212, and uses the terminal-side communication unit 202 to use the terminal-side communication unit 202 regardless of the report. , Newly transmits the boarding section information to the station affairs assistance server 100.

Next, when the boarding section information is received as a report by the auxiliary server side communication unit 102, the determination unit 112 of the station affairs auxiliary server 100 determines the train usage plan with reference to the boarding section information. For example, the determination unit 112 determines the recommended boarding (disembarking) position of each station included in the boarding section based on the operation area information OA and the station yard information SY as a train usage plan.

For example, in order to shorten the travel time after getting off the train as much as possible, the determination unit 112 determines the position of the vehicle (recommended vehicle) closest to the elevator when the train stops at the platform of the transfer station or the arrival station. , Determine the recommended boarding position when boarding the train at the departure station. Further, when the recommended vehicle closest to the elevator has a plurality of doors, the determination unit 112 may determine the door position closest to the elevator when the vehicle is stopped as the recommended boarding position. Further, the determination unit 112 may determine the position of the vehicle closest to the elevator when the train stops at the platform of the departure station as the recommended boarding position. In addition, when the vehicle to be boarded is a one-car train or when the vehicle door is one, the determination unit 112 may omit these processes.

Then, the communication control unit 114 uses the auxiliary server side communication unit 102 to transmit information on the recommended boarding position determined by the determination unit 112 to the terminal devices 200 at each station of the departure station, arrival station, and transfer station. (Step S222). In response to this, each terminal device 200 displays a screen reflecting the usage plan.

FIG. 13 is a diagram showing an example of an input screen in which the recommended boarding position is presented. Button B17 in the figure is a button for confirming the recommended boarding position of station A, which is the departure station, button B18 is a button for confirming the recommended boarding position of station B, which is the transfer station, and button B19 is a button for confirming the recommended boarding position of station B, which is the transfer station. This button confirms the recommended boarding position at station C, which is the station. When any of these recommended boarding position confirmation buttons is operated, the terminal side control unit 210 causes the map image including the buttons 20 to B24 to be displayed in the right area of the input screen.

For example, the button B20 is a button for switching whether the recommended boarding position is set in front of the elevator at the boarding station stage or the recommended boarding position is set in front of the elevator at the getting-off station stage. In the illustrated example, as a result of the determination of the determination unit 112, the recommended boarding position is set in front of the elevator at the stage of getting off station.

The button B21 is a button for determining which vehicle position is the recommended boarding position among the plurality of vehicles forming the train. In the illustrated example, the position of the fourth vehicle from the leading vehicle is set as the recommended boarding position as the determination result of the determination unit 112.

The button B22 is a button for determining which door position is to be the recommended boarding position among the plurality of doors of the vehicle (fourth vehicle in the example of the figure) determined as the recommended boarding position. In the illustrated example, as a result of the determination of the determination unit 112, the second door position from the leading vehicle side is set as the recommended boarding position.

Button B23 is a button for switching a map showing the position of each vehicle of the train to be boarded on the platform at the boarding station or the getting-off station. The map may contain information about the structure of the station, such as the location of elevators and the location of stairs. In the illustrated example, a map is displayed when the train stops at the platform of the boarding station. At this time, the vehicle corresponding to the recommended boarding position may be highlighted.

As shown in the figure, when the terminal side control unit 210 presents the setting of each button according to the recommended boarding position determined by the determination unit 112 of the station affairs assistance server 100, the station clerk operates on each button ( It is determined whether or not the boarding position change operation) has been accepted (step S224). When the operation for each button is accepted, the terminal-side control unit 210 uses the terminal-side communication unit 202 to transmit the change contents of the recommended boarding position according to the operation to the station affairs assistance server 100 (step S226). For example, when the fourth vehicle is presented as the vehicle at the recommended boarding position and the vehicle position determination button 21 is operated to select the fifth vehicle, the terminal side control unit 210 sets the recommended boarding position. The position of the fifth vehicle is transmitted as a change.

In response to this, the determination unit 112 of the station affairs assistance server 100 changes the recommended boarding position based on the changed contents. Then, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to transmit the changed recommended boarding position information to the terminal device 200 of each station of the departure station, the arrival station, and the transfer station. Transmit (step S228).

Next, the terminal-side control unit 210 determines whether or not the type of the person requiring assistance has been input on the input screen (step S230).

FIG. 14 is a diagram showing an example of an input screen for the type of person requiring assistance. For example, the input screen illustrated in FIG. 14 is a screen that is continuously displayed from the input screen illustrated in FIG. Button B30 in the figure indicates whether the person requiring assistance is using a manual wheelchair, an electric wheelchair, a white cane, or a senior car. This is the button to select. Further, the button B31 is a button for designating the presence / absence of an attendant (accompanying person) to be assisted by the person requiring assistance.

When these buttons are operated, the terminal-side control unit 210 sets the type of person requiring assistance according to the operation content (step S232). On the other hand, when these buttons are not operated, the terminal side control unit 210 sets the type of the person requiring assistance as if it has not been input (step S234).

Next, the terminal-side control unit 210 determines whether or not the follow-up report transmission button B16 has been operated on the input screen. When the follow-up information transmission button B16 is operated, the terminal-side control unit 210 uses the terminal-side communication unit 202 to transmit the assistance application information including various information to the station affairs assistance server 100 as a follow-up report (step S238). After transmitting the follow-up report, the terminal-side control unit 210 invalidates the acceptance of the operation on the left side area of the input screen.

For example, the terminal-side control unit 210 invalidates the operations for the buttons B12 to B14 for designating each station and the operations for the buttons B17 to B19 for confirming the recommended boarding position of each station. As a result, it is possible to prevent the contents of the assistance application information transmitted as a follow-up report from being inadvertently changed unless a predetermined editing operation is separately accepted. Until the follow-up transmission button B16 is operated, the terminal-side control unit 210 may enable acceptance of an operation on the left side area of the input screen.

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to transmit a follow-up report to the terminal devices 200 of each station of the arrival station and the transfer station (step S240).

FIG. 15 is a diagram showing an example of a screen (progress confirmation screen) displayed after the follow-up report is transmitted. Button B40 for editing the boarding section and the recommended boarding position may be provided in the left area of the progress confirmation screen displayed after the follow-up report is transmitted. Until the edit button B40 is operated, the terminal side control unit 210 invalidates the acceptance of the operation for the left area of the progress confirmation screen.

Further, in the display area R2 in the left area of the progress confirmation screen illustrated in FIG. 15, the type of the person requiring assistance determined before the transmission of the follow-up report may be displayed. In the area on the right side of the progress confirmation screen, a screen showing the guidance status at each station is displayed.

The guidance status of station A is displayed in the area Ra in the figure, and the guidance status of station B is displayed in the area Rb. Further, the guidance status of the C station is displayed in the area Rc, and the guidance status of the D station is displayed in the area Rd.

In the area Ra indicating the guidance status of station A, for example, information such as the transmission time of a single report, the transmission time of a follow-up report, the standby status of an alarm set at the guidance start time, and the guidance execution status of whether or not the guidance is completed is available. , The progress confirmation screen is displayed in order from the upper side to the lower side.

In the area (Rb, Rc, Rd) indicating each guidance status from B station to D station, for example, as the status in the terminal device 200 of each station which is the transmission destination, the confirmation status of one report, the confirmation time thereof, and the confirmation status of the follow-up report. Information such as the confirmation time, the standby status of the alarm set at the guidance start time, and the guidance execution status of whether or not the guidance is completed are displayed in order from the upper side to the lower side of the progress confirmation screen.

When the terminal-side communication unit 202 receives the confirmed information and the guidance completion information from the terminal device 200 of another station, the terminal-side control unit 210 updates the guidance status of each of the above stations.

FIG. 16 is a diagram showing an example of a screen in which the guidance status of each station is updated on the progress confirmation screen illustrated in FIG. In the illustrated example, the terminal device 200a at station A receives the confirmed information of the follow-up report from each terminal device 200 at station D from station B, so that the follow-up report of each station is confirmed on the progress confirmation screen of the terminal device 200a. The status is updated from "Follow-up / Confirmed" to "Follow-up / Confirmed", and the confirmation time is displayed.

Next, the terminal-side control unit 210 waits until the scheduled time to output the alarm (the time before the arrival time of the train scheduled to board) (step S242), and when the scheduled time is reached, audio output, image output, etc. Outputs an alarm (step S244).

FIG. 17 is a diagram showing an example of a screen displayed as an alarm. As shown, for example, the screen shows how many minutes and seconds are left until the arrival time of the train to be boarded, and tools necessary for assistance (for example, a board or radio between the platform and the train). An image is displayed that encourages you to carry a machine, microphone, etc.). Further, the screen may be provided with an alarm release button B41 and a print button B42 for confirming and stopping the alarm. For example, when the print button B42 is operated, the terminal side control unit 210 uses a print unit (not shown) to convert the assistance application information including information such as the recommended boarding position of the train to be boarded into an image. This image may be printed on a given paper.

For example, the terminal side control unit 210 continues to output the alarm until the alarm release button B41 is operated (step S246), and when the alarm release button B41 is operated, the progress confirmation screen is displayed (step S248).

FIG. 18 is a diagram showing an example of a progress confirmation screen displayed after the alarm is released in the terminal device 200a. For example, when the alarm release button B41 is operated on the terminal device 200a at station A, the standby status of the alarm at station A changes from "waiting for alarm" to "alarmed" on the progress confirmation screen of the terminal device 200a as shown in the figure. Is updated to, and the alarm output time is displayed.

Next, the terminal-side control unit 210 determines whether or not the input of the completion report has been accepted from the station staff on the progress confirmation screen after the alarm is released (step S250). For example, in the progress confirmation screen illustrated in FIG. 18, when the check box of the guidance execution status display area Ra # indicating whether or not the guidance is completed is touch-operated to change the guidance execution status, the terminal side control unit 210 Determines that the station staff has accepted the input of the completion report. As shown in the illustrated example, when the display area Ra # is touch-operated, the notation character of the display area Ra # is changed from "guidance" to "guidance completed". At this time, the completion report has been input by touching the check box displayed together with "Information completed". After inputting the completion report, the notation characters in the display area Ra # are updated to "Notified".

When the input of the completion report is received in this way, the terminal-side control unit 210 uses the terminal-side communication unit 202 to transmit the departure station guidance completion information to the station affairs assistance server 100 (step S252). In response to this, the communication control unit 114 of the station affairs auxiliary server 100 transmits the departure station guidance completion information to the terminal devices 200 of each station of the arrival station and the transfer station by using the communication unit 102 on the auxiliary server side (step). S252). This completes the processing of this flowchart.

[Processing flow at the transfer station]
19 and 20 are flowcharts showing an example of the processing flow by the station affairs assistance server 100 and the terminal devices 200 (200b, 200c) of the transfer station. Hereinafter, as an example, the processing of the terminal device 200c at station C, which is a transfer station, will be described, but the terminal device 200b at station B may also be processed according to this flowchart.

First, the terminal-side control unit 210 of the terminal device 200c causes the display unit 206 to display the setting list screen when a predetermined operation is received by the operation reception unit 204 (step S300).

FIG. 21 is a diagram showing an example of a setting list screen displayed by the terminal device 200c. Similar to the setting list screen illustrated in FIG. 9, the setting list screen illustrated in FIG. 21 is provided with a plurality of buttons B for receiving operations of station staff. For example, when the new creation button B7 is operated on the setting list screen, that is, when the terminal device 200c at station C is used as the terminal device at the departure station, the terminal device 200c is the flowchart shown in FIGS. 7 and 8 described above. May be processed. When the reset button B9 is operated, the terminal side control unit 210 may not delete the section record r1 in which the own station is not set as the departure station. As a result, it is possible to prevent the information from being erased due to an erroneous operation.

For example, when a report is transmitted by the station affairs assistance server 100 (step S302), the terminal-side communication unit 202 receives the report. Then, when the terminal-side control unit 210 receives a report from the station affairs assistance server 100 by the terminal-side communication unit 202, the terminal-side control unit 210 causes the display unit 206 to display a report reception screen indicating that the report has been received (step S304). ..

FIG. 22 is a diagram showing an example of a broadcast reception screen displayed by the terminal device 200c. As shown in the figure, the station name of the departure station, which is the source of the report, is displayed on the report reception screen. Further, the broadcast reception screen may be provided with a button B50 for confirming the content of the broadcast.

The terminal-side control unit 210 determines whether or not the notification confirmation button B50 has been operated on the notification reception screen illustrated in FIG. 22 (step S306), and when the notification confirmation button B50 is operated, the terminal-side communication unit 210. Using 202, the confirmed information indicating that the report has been confirmed is transmitted to the station affairs assistance server 100 (step S308).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to transmit the confirmed information from the C station at the terminal device 200a of the A station, which is the departure station, and the arrival station. It is transmitted to the terminal device 200d at a certain D station and the terminal device 200b at another transfer station B station (step S310). As a result, in the terminal device 200 of each station, the confirmation status of the report of C station is updated in the area on the right side of the progress confirmation screen.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S312).

FIG. 23 is a diagram showing an example of a progress confirmation screen displayed after receiving the notification. In the illustrated example, a report has been confirmed in the terminal devices 200 of all stations in the boarding section. Since the type of person requiring assistance has not yet been determined at the stage of reporting, a character such as "not input" may be displayed in the display area R2.

For example, when the station affairs assistance server 100 transmits a follow-up report from the departure station (step S310), the terminal-side communication unit 202 receives this. Then, when the terminal-side control unit 210 receives the follow-up report from the station affairs assistance server 100 by the terminal-side communication unit 202, the terminal-side control unit 210 causes the display unit 206 to display the follow-up report reception screen indicating that the follow-up report has been received (step S316). ..

FIG. 24 is a diagram showing an example of a follow-up report receiving screen displayed by the terminal device 200c. As shown in the figure, the station name of the departure station that is the source of the follow-up report is displayed on the follow-up report reception screen. Further, the follow-up report receiving screen may be provided with a button B51 for confirming the content of the follow-up report.

The terminal-side control unit 210 determines whether or not the follow-up report confirmation button B51 has been operated on the follow-up report reception screen illustrated in FIG. 24 (step S318), and when the follow-up report confirmation button B51 is operated, the terminal-side communication unit 210. Using 202, the confirmed information indicating that the follow-up report has been confirmed is transmitted to the station affairs assistance server 100 (step S320).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to transmit the confirmed information from the C station at the terminal device 200a of the A station, which is the departure station, and the arrival station. It is transmitted to the terminal device 200d at a certain D station and the terminal device 200b at another transfer station B station (step S322). As a result, in the terminal device 200 of each station, the confirmation status of the follow-up report of the C station is updated in the area on the right side of the progress confirmation screen.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S324).

FIG. 25 is a diagram showing an example of a progress confirmation screen displayed after receiving the follow-up report. In the illustrated example, follow-up reports have been confirmed in the terminal devices 200 of all stations in the boarding section.

For example, when the departure station guidance completion information is transmitted by the station affairs assistance server 100 (step S326), the terminal-side communication unit 202 receives this. The terminal-side control unit 210 waits until the departure station guidance completion information is received from the station affairs assistance server 100 by the terminal-side communication unit 202 (step S328), and when the departure station guidance completion information is received, the process of S324 is performed. The progress confirmation screen displayed in step 2 is updated (step S330).

FIG. 26 is a diagram showing an example of a progress confirmation screen that is updated after receiving the departure station guidance completion information. When the departure station guidance completion information is received, as shown in the figure, in the area on the right side of the progress confirmation screen, the standby status of the alarm corresponding to station A is updated from "alarm waiting" to "alarm completed", or guidance is executed. The situation may be updated from "Information" to "Information Completed".

Next, the terminal-side control unit 210 repeats the determination process of S328 described above until the current time reaches the scheduled time to output the alarm (step S332), and when the scheduled time is reached, audio output, image output, etc. Outputs an alarm (step S334). For example, the terminal-side control unit 210 causes the display unit 206 to display a screen as illustrated in FIG. 17 as an alarm.

Next, the terminal-side control unit 210 continues to output the alarm until the alarm release button B41 is operated (step S336) on the screen displayed as an alarm, and when the alarm release button B41 is operated, the progress is made. A confirmation screen is displayed (step S338).

FIG. 27 is a diagram showing an example of a progress confirmation screen displayed after the alarm is released in the terminal device 200c. For example, when the alarm release button B41 is operated on the terminal device 200c at station C, the standby status of the alarm at station C changes from "waiting for alarm" to "alarmed" on the progress confirmation screen of the terminal device 200c as shown in the figure. Is updated to, and the alarm output time is displayed.

Next, the terminal-side control unit 210 determines whether or not the edit button B40 has been operated on the progress confirmation screen illustrated in FIG. 27 (step S340), and when the edit button B40 is operated, the display unit 206 is displayed. The edit screen is displayed (step S342).

For example, an assistant who got off at C station, which is a transfer station, told the station staff at C station that he wanted the destination to be changed to a destination different from the one he had told the station staff at A station. In this case, or when the train to be boarded is delayed in the section between C station and D station, the station clerk at C station operates the edit button B40 on the progress confirmation screen displayed on the terminal device 200c. , It is assumed that the boarding section will be edited.

FIG. 28 is a diagram showing an example of an edit screen displayed after the operation of the edit button B40. In the left area of the edit screen, for example, the button B12 for setting the arrival station, the buttons B13 and B14 for setting the transfer station, the button B18 for confirming the recommended boarding position of the transfer station, and the recommended boarding position of the arrival station are confirmed. Button B19, follow-up report transmission button B16, button B30 for setting the type of person requiring assistance, button B31 for specifying the presence or absence of an attendant, and button B13 for changing the train to be boarded in the section between the transfer station and the transfer station. A # and a button B14 # for changing the train to be boarded in the section between the transfer station and the arrival station may be provided.

The terminal-side control unit 210 determines whether or not a predetermined editing operation has been accepted on the editing screen (step S344), and when the predetermined editing operation is accepted, the terminal-side communication unit 202 is used to indicate the edited content. The information is transmitted to the station affairs assistance server 100 (step S346).

In response to this, the determination unit 112 of the station affairs assistance server 100 determines the recommended boarding position again based on the edited contents. The communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to transmit information on the recommended boarding position reflecting the edited contents to the terminal device 200 of another station (step S348).

For example, when the button B13 # or the button B14 # for changing the train to be boarded is operated in the left area of the edit screen, the terminal side control unit 210 displays the time table R2 in the right area of the edit screen. The time table R2 is information in which the operation information of each train traveling in the section corresponding to the button operation is set as the time record r2. In the area on the right side of the edit screen where the timetable R2 is displayed, for example, buttons B60 for specifying the route of the edit section, buttons B61 and B62 for specifying the arrival time of the train, buttons B60, and buttons B61 and B62 are displayed. A button B63 that reflects the conditions specified by the above may be provided.

For example, it is assumed that the button B14 # is operated in order to change the train to be boarded in the section between C station and D station. For example, when a plurality of lines such as "FF line" and "GG line" are provided in the section between C station and D station, the line designation button B60 is displayed from the plurality of lines to be presented as shown in the figure. It may function as a button to select one. For example, when the reflection button B63 is operated while the "FF line" is selected and the arrival time is specified, the terminal side control unit 210 uses the terminal side communication unit 202 to perform this edited content for station operations. It is transmitted to the auxiliary server 100.

In response to this, the determination unit 112 of the station affairs assistance server 100 designates these from all the train candidates traveling in the section between C station and D station based on the timetable information DG and the operation area information OA. Extract trains that meet the specified conditions. Then, the communication control unit 114 transmits the train operation information extracted by the determination unit 112 to the terminal device 200c at the C station. As a result, the extracted train operation information is displayed as the time record r2 on the screen of the terminal device 200c at the C station. The display area of each of these time records r2 may function as a button for detecting a touch operation.

For example, the station clerk selects any one of the time records r2 from the time table R2 displayed in the right area of the edit screen. The terminal-side control unit 210 changes the train corresponding to the selected time record r2 to the train scheduled to be boarded in the section between C station and D station. At this time, the terminal-side control unit 210 may change the scheduled output time of the alarm as the train scheduled to be boarded changes.

Further, the terminal-side control unit 210 causes the display unit 206 to display an input screen on which the recommended boarding position can be changed when the confirmation button for the recommended boarding position at each station is operated on the editing screen. For example, when the button B19 for confirming the recommended boarding position at station C is operated, the screen illustrated in FIG. 29 below is displayed.

FIG. 29 is a diagram showing an example of an input screen displayed in response to the operation of the button B19. Buttons B20 to B24 may be provided in the right side area of the input screen illustrated in FIG. 29, as in the screen shown in FIG. 13 described above. For example, the recommended boarding position determined in the process of S348 may be changed according to these button operations.

Next, the terminal-side control unit 210 determines whether or not the follow-up report transmission button B16 has been operated (step S350), and when the follow-up report transmission button B16 is operated, the terminal-side communication unit 202 is used for editing. The assistance application information is transmitted to the station affairs assistance server 100 as a follow-up report (step S352).

In response to this, the station affairs assistance server 100 transmits a follow-up report to at least the terminal device 200d (step S354). As a result, the terminal device 200d of the D station, which is the arrival station, is notified that the assistance application information input at the departure station has been changed on the way.

On the other hand, when the edit button B40 is not operated, the above-mentioned processes S342 to S346 may be omitted.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S356).

FIG. 30 is a diagram showing an example of a progress confirmation screen displayed by the terminal device 200c. The terminal-side control unit 210 determines whether or not the input of the completion report has been accepted from the station staff on the progress confirmation screen illustrated in FIG. 30 (step S358). For example, when the display area Rc # is touch-operated in the area Rc indicating the guidance status of the C station, the notation character of the display area Rc # is changed from "guidance" to "guidance completed". At this time, the completion report has been entered by touching the check box displayed together with "Information completed".

When the terminal-side control unit 210 receives the input of the completion report, the terminal-side communication unit 202 uses the terminal-side communication unit 202 to transmit the transfer station guidance completion information to the station affairs assistance server 100 (step S360). In response to this, the communication control unit 114 of the station affairs auxiliary server 100 transmits the transfer station guidance completion information to the terminal devices 200 of each station of the departure station, the arrival station, and the transfer station by using the communication unit 102 on the auxiliary server side. (Step S362). This completes the processing of this flowchart.

FIG. 31 is a diagram showing an example of a progress confirmation screen displayed on the terminal device 200c after the transfer station guidance completion information is transmitted. As shown in the figure, the notation character of the display area Rc # is changed to "guided". Further, since the transfer station guidance completion information is transmitted to the terminal device 200 of another station via the station affairs assistance server 100, the guidance of this C station is also displayed on the progress confirmation screen displayed by the terminal device 200 of the other station. The notation content of the display area Rc # indicating the execution status is changed to "Notified". As a result, the station clerk at station A and the station clerk at station B can recognize that the dispatched person requiring assistance has left station C safely. In addition, the station staff at D station can recognize that the person requiring assistance will arrive soon.

[Processing flow at the arrival station]
32 and 33 are flowcharts showing an example of the processing flow by the station affairs assistance server 100 and the terminal device 200d at the arrival station.

First, the terminal-side control unit 210 of the terminal device 200c causes the display unit 206 to display the setting list screen when a predetermined operation is received by the operation reception unit 204 (step S400).

FIG. 34 is a diagram showing an example of a setting list screen displayed by the terminal device 200d. Similar to the setting list screens illustrated in FIGS. 9 and 21, the setting list screen illustrated in FIG. 34 is provided with a plurality of buttons B for accepting operations by station staff. For example, when the new creation button B7 is operated on the setting list screen, that is, when the terminal device 200d at station D is used as the terminal device at the departure station, the terminal device 200d is the flowchart shown in FIGS. 7 and 8 described above. May be processed. When the reset button B9 is operated, the terminal side control unit 210 may not delete the section record r1 in which the own station is not set as the departure station. As a result, it is possible to prevent the information from being erased due to an erroneous operation.

For example, when a report is transmitted by the station affairs assistance server 100 (step S402), the terminal-side communication unit 202 receives the report. Then, when the terminal-side control unit 210 receives a report from the station affairs assistance server 100 by the terminal-side communication unit 202, the terminal-side control unit 210 causes the display unit 206 to display a report reception screen indicating that the report has been received (step S404). ..

Next, the terminal-side control unit 210 determines whether or not the notification confirmation button B50 has been operated on the notification reception screen (step S406), and when the notification confirmation button B50 is operated, the terminal-side communication unit 202 is pressed. The confirmed information indicating that the report has been confirmed is transmitted to the station affairs assistance server 100 (step S408).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 uses the auxiliary server side communication unit 102 to send the confirmed information from the D station to the terminal device 200a of the A station, which is the departure station, and the transfer station. It is transmitted to the terminal device 200b at station B and the terminal device 200c at station C (step S410). As a result, in the terminal device 200 of each station, the confirmation status of the report of D station is updated in the area on the right side of the progress confirmation screen.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S412). For example, the terminal-side control unit 210 may display a progress confirmation screen as illustrated in FIG. 23 described above.

For example, when the station affairs assistance server 100 transmits a follow-up report from the departure station (step S414), the terminal-side communication unit 202 receives this. Then, when the terminal-side control unit 210 receives the follow-up report from the station affairs assistance server 100 by the terminal-side communication unit 202, the terminal-side control unit 210 causes the display unit 206 to display the follow-up report reception screen indicating that the follow-up report has been received (step S414). ..

The terminal-side control unit 210 determines whether or not the follow-up report confirmation button B51 has been operated on the follow-up report reception screen (step S418), and when the follow-up report confirmation button B51 is operated, the terminal-side communication unit 202 is used. Confirmed information indicating that the follow-up report has been confirmed is transmitted to the station affairs assistance server 100 (step S420).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 transmits the confirmed information from the D station to the terminal device 200a, the terminal device 200b, and the terminal device 200c by using the auxiliary server side communication unit 102. (Step S422). As a result, in the terminal device 200 of each station, the confirmation status of the follow-up report of the D station is updated in the area on the right side of the progress confirmation screen.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S424).

FIG. 35 is a diagram showing an example of a progress confirmation screen displayed after receiving a follow-up report from the departure station. In the illustrated example, follow-up reports from the departure station are confirmed in the terminal devices 200 of all stations in the boarding section.

For example, when the station affairs assistance server 100 transmits a follow-up report from the transfer station (step S426), the terminal-side communication unit 202 receives this. Then, when the terminal-side communication unit 202 receives the follow-up report from the transfer station from the station affairs assistance server 100, the terminal-side control unit 210 causes the display unit 206 to display a follow-up report reception screen indicating that the follow-up report has been received. (Step S428).

FIG. 36 is a diagram showing an example of a follow-up report receiving screen displayed by the terminal device 200c. As shown in the illustrated example, the station name of the transfer station that is the source of the follow-up report is displayed on the follow-up report reception screen. Further, the follow-up report receiving screen may be provided with a button B70 for confirming the content of the follow-up report from the transfer station.

The terminal-side control unit 210 determines whether or not the follow-up report confirmation button B70 has been operated on the follow-up report reception screen illustrated in FIG. 36 (step S430), and when the follow-up report confirmation button B70 is operated, the terminal-side communication unit 210. Using 202, the confirmed information indicating that the follow-up report from the transfer station has been confirmed is transmitted to the station affairs assistance server 100 (step S432).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 transmits the confirmed information from the D station to the terminal device 200a, the terminal device 200b, and the terminal device 200c by using the auxiliary server side communication unit 102. (Step S434). As a result, in the terminal device 200 of each station, the confirmation status of the follow-up report of the D station is updated in the area on the right side of the progress confirmation screen.

Next, the terminal-side control unit 210 causes the display unit 206 to display the progress confirmation screen (step S436).

For example, when the departure station guidance completion information or the transfer station guidance completion information is transmitted by the station affairs assistance server 100 (step S438), the terminal-side communication unit 202 receives this. The terminal-side control unit 210 determines whether or not the departure station guidance completion information or the transfer station guidance completion information has been received from the station affairs assistance server 100 by the terminal-side communication unit 202 (step S440), and the terminal-side communication unit 202 determines. When the departure station guidance completion information or the transfer station guidance completion information is received from the station affairs assistance server 100, the progress confirmation screen displayed in the process of S436 is updated (step S442).

FIG. 37 is a diagram showing an example of the updated progress confirmation screen. In the illustrated example, the alarm standby status and the guidance execution status of the A station, the B station, and the C station are updated as compared with the progress confirmation screen illustrated in FIG. 35.

Next, the terminal-side control unit 210 repeats the determination process of S440 described above until the current time reaches the scheduled time to output the alarm (step S444), and when the scheduled time is reached, audio output, image output, etc. Outputs an alarm (step S446). For example, the terminal-side control unit 210 causes the display unit 206 to display a screen as illustrated in FIG. 17 as an alarm.

Next, the terminal-side control unit 210 continues to output the alarm until the alarm release button B41 is operated (step S448) on the screen displayed as an alarm, and when the alarm release button B41 is operated, the progress is made. Display the confirmation screen (step S450).

FIG. 38 is a diagram showing another example of the progress confirmation screen displayed by the terminal device 200d. The terminal-side control unit 210 determines, for example, whether or not the input of the completion report has been accepted from the station staff on the progress confirmation screen illustrated in FIG. 38 (step S452). For example, when the display area Rd # is touch-operated in the area Rd indicating the guidance status of the D station, the notation character of the display area Rd # is changed from "guidance" to "guidance completed". At this time, the completion report has been entered by touching the check box displayed together with "Information completed".

When the terminal-side control unit 210 receives the input of the completion report, the terminal-side communication unit 202 uses the terminal-side communication unit 202 to transmit the arrival station guidance completion information to the station affairs assistance server 100 (step S454).

In response to this, the communication control unit 114 of the station affairs auxiliary server 100 transmits the arrival station guidance completion information to the terminal device 200a, the terminal device 200b, and the terminal device 200c using the auxiliary server side communication unit 102 ( Step S456). As a result, in the terminal device 200 of each station, the guidance execution status of the follow-up report of the D station is updated in the area on the right side of the progress confirmation screen. This completes the processing of this flowchart.

In the above-described embodiment, the one report and the follow-up report have been described as being transmitted, but the present invention is not limited to this, and the transmission of the one report may be omitted. For example, the terminal device 200 may accept an operation of selecting either a first mode for transmitting both the first report and the follow-up report and a second mode for transmitting only the follow-up report on a predetermined setting screen. By doing this, for example, if a station included in the list of "Frequently Used Stations" is close to your own station, by switching to the first mode, you can tell that the person requiring assistance will arrive sooner, and the "Frequently Used Stations" When the station included in the list is far from the own station, switching to the second mode can reduce the troublesomeness of being frequently notified of information.

According to the first embodiment described above, the terminal device 200 constituting the station affairs assistance system 1 is an input for designating a boarding section of a passenger (person requiring assistance) who needs assistance when using a railway. The station affairs assistance system 1 manages the information based on the display unit 206 that displays the screen, the operation reception unit 204 that accepts the operation on the input screen displayed by the display unit 206, and the operation received by the operation reception unit 204. By providing the station affairs assistance server 100 or the terminal-side communication unit 202 for transmitting to the terminal device 200 of another station, the convenience for the station clerk can be improved.

Further, according to the first embodiment described above, the terminal device 200 of the station where the person requiring assistance is scheduled to get off is notified of a notification when the boarding section is determined, so that the burden on the station staff is reduced. can do. For example, as a comparative example of the present embodiment, when a person requiring assistance is on a train, a terminal device such as a smartphone used by the person requiring assistance is used to send a train to a station clerk at a station scheduled to arrive. It is assumed that information on the arrival time of the train and the position of the vehicle on which the person requiring assistance is on board will be notified. In this case, if the station is so close to the boarding station that the station staff cannot secure sufficient preparation time, the station staff may be forced to respond promptly. As a result, the burden on station staff increases. In addition, if the station staff at the arriving station is busy dealing with other passengers, it may not be possible to secure the necessary personnel, and the support of the person requiring assistance may be delayed.

On the other hand, in the present embodiment, when the boarding section is determined, the terminal device 200 of the station that will be the getting-off station within the boarding section is notified in advance that the person requiring assistance is heading. The maximum preparation time at each station can be secured.

Further, according to the first embodiment described above, the terminal device 200 at the transfer station or the arrival station notifies the terminal device 200 at the departure station of "confirmed" information, so that the station at the departure station The staff can know that the information transmission has been ensured. As a result, the psychological burden on the station staff can be reduced. At this time, if the confirmed information is not notified, the station clerk at the departure station can confirm with the station clerk at the transfer station or the departure station by using another method such as telephone. As a result, it is possible to further prevent the person requiring assistance from missing the desired train or delaying the support for the person requiring assistance. As a result, it is possible to more reliably support the person requiring assistance, and it is possible to improve the sense of satisfaction of the person requiring assistance.

(Second embodiment)
Hereinafter, the station affairs assistance system 1A in the second embodiment will be described. The station affairs assistance system 1A in the second embodiment is different from the first embodiment in that a user U such as a person requiring assistance requests assistance via a user terminal device 10 such as a smartphone. Hereinafter, the differences from the first embodiment will be mainly described, and the points common to the first embodiment will be omitted. In the description of the second embodiment, the same parts as those of the first embodiment will be described with the same reference numerals.

FIG. 39 is a diagram showing an example of the configuration of the station affairs assistance system 1A in the second embodiment. The station affairs assistance system 1A in the second embodiment includes, for example, a user terminal device 10, a station affairs assistance server 100, a plurality of terminal devices 200, and a center server 300.

For example, when the user terminal device 10 receives a predetermined operation from the user U, the user terminal device 10 displays the input screen as shown in FIG. 9 described above. When various inputs are made to this input screen, the user terminal device 10 transmits a one-report or a follow-up report to the station affairs assistance server 100. When the communication control unit 114 of the station affairs auxiliary server 100 receives a report or a follow-up report from the user terminal device 10 by the auxiliary server side communication unit 102, the communication control unit 114 refers to the boarding section indicated by the report or the follow-up report, and departs in this boarding section. A single report or a follow-up report is transmitted to each terminal device 200 of the station and the arrival station, or the transfer station.

According to the second embodiment described above, since one report or a follow-up report is notified to the terminal device 200 of each station used by the person requiring assistance, the station staff at each of these stations provides support to the person requiring assistance. Preparations can be started promptly.

Further, according to the second embodiment described above, assistance can be reserved from the user terminal device 10 used by the person requiring assistance even when the station staff is absent, such as in the early morning. It is possible to improve the convenience of passengers.

(Third Embodiment)
Hereinafter, the station affairs assistance system 1B in the third embodiment will be described. In the station affairs assistance system 1B according to the third embodiment, one report or a follow-up report is transmitted to the in-vehicle terminal device 400 operated by the station clerk (for example, the conductor) of the train T on which the person requiring assistance is scheduled to board. , The first and second embodiments are different. Hereinafter, the differences from the first and second embodiments will be mainly described, and the points common to the first and second embodiments will be omitted. In the description of the third embodiment, the same parts as those of the first and second embodiments will be described with the same reference numerals.

FIG. 40 is a diagram showing an example of the configuration of the station affairs assistance system 1B according to the third embodiment. The station affairs assistance system 1B in the third embodiment includes, for example, a station affairs assistance server 100, a plurality of terminal devices 200, a center server 300, and an in-vehicle terminal device 400.

For example, when the communication control unit 114 of the station affairs auxiliary server 100 receives a report or a follow-up report from the terminal device 200 of a certain station by the communication unit 102 on the auxiliary server side, the communication control unit 114 of the station affairs auxiliary server 100 refers to the in-vehicle terminal device 400 in the train T. , Send a report or follow-up. As a result, the conductor or the like can recognize that the person requiring assistance gets on the train T. As a result, for example, the conductor can give consideration to allow time for opening and closing the door.

According to at least one embodiment described above, the terminal device 200 constituting the station affairs assistance system 1 is an input for designating a boarding section of a passenger (person requiring assistance) who needs assistance when using a railway. The station affairs assistance system 1 manages the information based on the display unit 206 that displays the screen, the operation reception unit 204 that accepts the operation on the input screen displayed by the display unit 206, and the operation received by the operation reception unit 204. By providing the station affairs assistance server 100 or the terminal-side communication unit 202 for transmitting to the terminal device 200 of another station, the convenience for the station clerk can be improved.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, as well as in the scope of the invention described in the claims and the equivalent scope thereof.

1 ... Station affairs auxiliary system, 100 ... Station affairs auxiliary server, 102 ... Auxiliary server side communication unit, 110 ... Auxiliary server side control unit, 112 ... Decision unit, 114 ... Communication control unit, 120 ... Auxiliary server side storage unit, DG ... timetable information, OA ... operation area information, SY ... station yard information, 200 ... terminal device, 202 ... terminal side communication unit, 204 ... operation reception unit, 206 ... display unit, 210 ... terminal side control unit, 220 ... terminal side Storage unit, 300 ... Center server, 302 ... Center server side communication unit, 310 ... Center server side control unit, 320 ... Center server side storage unit, TO ... Train operation information

Claims (12)

It is a terminal device that constitutes a station affairs assistance system.
A display unit that displays an input screen for specifying the boarding section of passengers who need assistance when using the railway, and
A reception unit that accepts operations on the input screen displayed by the display unit, and a reception unit.
A communication unit that transmits the first information based on the operation of designating the boarding section received by the reception unit to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station.
With
The display unit further displays an input screen for designating assistance application information after the operation of designating the boarding section is performed.
The communication unit further transmits the second information based on the operation of designating the assistance application information received by the reception unit to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station. ,
Terminal equipment. The display unit displays one or more stations that are candidates for arrival stations as the input screen.
The reception unit accepts a station selection operation displayed as a candidate for the arrival station by the display unit, and uses the station by the accepted selection operation as information for determining the boarding section.
The terminal device according to claim 1. The display unit preferentially displays a station selected in the past among one or more stations displayed as candidates for the arrival station.
The terminal device according to claim 2. The display unit
Approximate information about the boarding section is displayed in the first area on the left side of the center of the input screen.
On the input screen, detailed information regarding the boarding section is displayed in a second area other than the left area.
The terminal device according to any one of claims 1 to 3. As the input screen, the display unit displays recommended vehicles recommended for boarding at the time of boarding.
The terminal device according to any one of claims 1 to 4. The recommended vehicle is the vehicle closest to the elevator when the train stops at the platform of the station where the passenger is boarding.
The terminal device according to claim 5. The recommended vehicle is the vehicle closest to the elevator when the train stops at the platform of the station where the passenger is scheduled to disembark.
The terminal device according to claim 5 or 6. The reception unit receives an operation for changing the recommended boarding position displayed by the display unit on the input screen.
The terminal device according to any one of claims 5 to 7. The display unit displays the passenger type candidates as the input screen.
The reception unit receives a selection operation of a candidate of the passenger type displayed by the display unit.
The terminal device according to any one of claims 1 to 8. The display unit rearranges and displays the boarding sections designated for each passenger in descending order of corresponding priority at the own station.
The terminal device according to any one of claims 1 to 9. The terminal devices that make up the station affairs assistance system
Display an input screen to specify the boarding section of passengers who need assistance when using the railroad.
Accepts operations on the displayed input screen and accepts
The first information based on the operation of designating the received boarding section is transmitted to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station.
After the operation to specify the boarding section is performed, the input screen for specifying the assistance application information is displayed, and the input screen is displayed.
Accepts operations on the displayed input screen and accepts
The second information based on the operation of designating the received assistance application information is transmitted to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station.
Station affairs assistance method. For the terminal devices that make up the station affairs assistance system,
Display the input screen for specifying the boarding section of passengers who need assistance when using the railroad.
Accept the operation for the displayed input screen,
The first information based on the operation of designating the accepted boarding section is transmitted to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station.
After the operation of specifying the boarding section is performed, the input screen for specifying the assistance application information is displayed, and the input screen is displayed.
Accept the operation for the displayed input screen
The second information based on the operation of designating the received assistance application information is transmitted to the station affairs assistance server that supervises the station affairs assistance system or the terminal device of another station.
Station affairs assistance program.

Images