JP6855079B2 - Business trip service provision system - Google Patents

Description

The present invention relates to a technique for dispatching a worker to a destination designated by the user and providing a business trip service selected by the user at the destination.

There is already a technique for dispatching a worker to a destination designated by the user and providing the business trip service selected by the user at the destination. Some examples of this type of on-site service include car washing in the parking lot, pick-up or delivery of a rental car in the parking lot, vehicle inspection in the parking lot (such as vehicle inspection), vehicle repair, oil change, etc. There are maintenance and inspections.

Here, some conventional examples of the above-mentioned business trip service providing technology will be described by taking a business trip car wash in a parking lot as an example.

Patent Document 1 discloses a service of dispatching a car wash person for washing a vehicle parked in a parking lot to the parking lot. In the parking lot, a transmission means operated by a user to issue a dispatch request and transmitting a signal having a unique identification number is installed. In the building of the car wash company, which is the dispatch source of the car wash staff, a reception means for receiving the dispatch request from the transmission means is installed. The communication method includes telephone, fax, and e-mail.

Patent Document 2 discloses a service in which a user reserves a car wash time in a parking lot by communicating with a checkout machine installed in the parking lot using his / her own mobile terminal. The checkout machine communicates with a server installed outside the parking lot. The server dispatches the car wash agent to the parking lot by communicating with the mobile terminal of the car wash agent. At the parking lot, the car wash fee is settled at the same time as the parking fee is settled.

Patent Document 3 discloses a service for washing a car using a parking space in a general toll parking lot or a parking lot attached to a facility (shopping center or the like). When the touch panel installed in the parking lot accepts the car wash order from the user, the car wash end time and the car wash fee are determined. The touch panel communicates with a management server installed outside the parking lot.

Japanese Unexamined Patent Publication No. 2001-256588 Japanese Unexamined Patent Publication No. 2002-298174 Japanese Unexamined Patent Publication No. 2011-093376

The research by the present inventors has revealed that there are some problems that must be overcome in order to put the above-mentioned business trip service providing technology into practical use.

Specifically, as such a problem to be overcome, for example, (a) the user can select from a plurality of options regarding the ordering mode (ordering method, method, form) according to the individual needs and lifestyle. Allows you to choose the right one, thereby giving you more freedom in choosing the order mode: (b) Multiple workers involved in on-site services with different free time. Optimizing algorithms (working time scheduling, appointment of workers to be dispatched, etc.) for selecting workers to be dispatched to the destination specified by the user from the viewpoint of timeliness, (c) should be provided. If there is a risk that the business trip service will be affected by external factors such as the weather, measures may be taken to reduce or eliminate the risk (such as adjusting the time schedule).

Against this background, the present invention is a technique for dispatching a worker to a destination designated by the user and providing a business trip service selected by the user at the destination, which is practical. The challenge was to provide something expensive.

In order to solve the problem, according to an aspect of the present invention, a worker is dispatched to an outdoor destination designated by the user, and a business trip service selected by the user is provided by the worker at the destination. It is a service provision system
The communication terminal used by the user and
With a management server that can communicate with the communication terminal
Including
The system allows the user to select either a reservation mode or an immediate order mode as the order mode for ordering the business trip service.
When the communication terminal transmits the destination, the reservation mode, and the time zone designated by the user after the day after the designated date to the management server, the management server transfers the location of the destination. When the worker is dispatched to the destination so as to exclude the expected bad weather time zone in which the weather is expected to deteriorate at the destination in accordance with the weather forecast of the above. A work time zone in which the worker can perform work at the destination is set, and an order is placed with a worker who can complete the work within the specified work time zone within the set work time zone.
When the communication terminal transmits the destination, the immediate order mode, and the time zone designated by the user to the management server for the same day as the designated date, the management server causes the management server to perform the work time zone. A business trip service providing system for placing an order with a worker who can complete the work within the designated time zone without making a setting is provided.
Further, according to another aspect of the present invention, it is a business trip service providing system in which a worker is dispatched to an outdoor destination designated by the user and the business trip service selected by the user is provided by the worker at the destination. hand,
The communication terminal used by the user and
Including the communication terminal and the management server that can communicate
The communication terminal transmits the destination and the request for providing the business trip service to the management server in association with each other.
The management server
The weather forecast acquisition unit that acquires the weather forecast for the destination location from the outside,
It is a work time zone setting unit that sets a work time zone in which the worker can perform work at the destination when the worker is dispatched to the destination, and according to the acquired weather forecast. , The business trip service providing system including the setting of the working time zone so as to exclude the bad weather forecast time zone in which the weather is expected to deteriorate with a probability of more than a predetermined value is provided at the destination. ..

Further , according to one aspect of the present invention, there is a business trip service providing system in which a worker is dispatched to a destination designated by the user and the business trip service selected by the user is provided by the worker at the destination.
The communication terminal used by the user and
Including the communication terminal and the management server that can communicate
The communication terminal is
An input unit for inputting the destination according to the user's instruction,
A request transmission unit that sends a business trip service request for sending a worker to the destination and providing the business trip service at the destination according to a user's instruction in association with the destination to the management server. Including
The management server
A request receiving unit that receives the business trip service request from the communication terminal in association with the destination, and
A free time collection unit that collects each free time zone of a plurality of workers or a plurality of businesses capable of providing the business trip service from the worker or the business operator and saves each as a free time zone file in the memory. When,
Each worker is dispatched to the destination based on a plurality of free time zone files stored in the memory and the standby position of each worker or the estimated travel time from the location of each business operator to the destination. In this case, the provisional time zone extraction unit that extracts the work time zone in which the worker can work at the destination as the provisional time zone, and the provisional time zone extraction unit.
A candidate time zone generator that generates a candidate time zone that is a candidate for a work time zone that will be finally selected by the user from the extracted plurality of provisional time zones.
The generated candidate time zone includes a candidate time zone transmitter for transmitting the generated candidate time zone to the communication terminal.
The communication terminal further
A candidate time zone receiver that receives the candidate time zone from the management server,
The candidate time zone output unit that displays the received candidate time zone on the screen and outputs it,
When there are a plurality of candidate time zones, the selected time zone transmitter that transmits the selected candidate time zone selected by the user as the selected time zone to the management server in response to the user's selection command is included.
The management server further
Including the process of ordering the business trip service from any worker or business operator who can complete the work within the received selected time zone.
The business trip service includes a business trip car wash service in which a worker is dispatched to the destination where a vehicle associated with a user using the communication terminal is parked and the worker is asked to wash the vehicle.
The management server further
Including the weather forecast acquisition unit that acquires the weather forecast for the destination location from the outside,
In the case where the candidate time zone generation unit has a bad weather forecast time zone in each provisional time zone in which the weather is expected to deteriorate with a probability of a predetermined value or more at the destination according to the acquired weather forecast. Provided is a business trip service providing system that generates the candidate time zone by excluding the bad weather expected time zone from the provisional time zone.

Further, according to another aspect of the present invention, a business trip car wash in which a worker is dispatched to the destination where the vehicle associated with the user is parked and the worker is asked to wash the vehicle. It is a business trip car wash service providing system that provides services,
The communication terminal used by the user and
Including the communication terminal and the management server that can communicate
The communication terminal transmits the destination and the request for providing the business trip car wash service to the management server in association with each other.
The management server
The weather forecast acquisition unit that acquires the weather forecast for the destination location from the outside,
It is a work time zone setting unit that sets a work time zone in which the worker can perform work at the destination when the worker is dispatched to the destination, and according to the acquired weather forecast. , A business trip car wash service providing system including a system for setting the working time zone so as to exclude a bad weather forecast time zone in which the weather is expected to deteriorate with a probability of a predetermined value or more is provided at the destination. To.

According to the present invention, the following aspects can be obtained. Each aspect is divided into sections, each section is numbered, and the numbers of other sections are cited as necessary. This is to facilitate understanding of some of the technical features that can be adopted by the present invention and combinations thereof, and the technical features that can be adopted by the present invention and combinations thereof are limited to the following aspects. Should not be interpreted as. That is, it should be interpreted that it is not hindered from appropriately extracting and adopting the technical features described in the present specification as the technical features of the present invention, which are not described in the following aspects.

Furthermore, describing each term in the form of quoting the numbers of the other sections does not necessarily prevent the technical features described in each section from being separated and independent from the technical features described in the other sections. It does not mean, and it should be interpreted that the technical features described in each section can be made independent as appropriate according to their properties.

(1) A method of providing a business trip service in which a worker is dispatched to a destination specified by the user and the business trip service selected by the user is provided by the worker at the destination.
The user selects either the immediate order mode or the reservation mode on the communication terminal.
In the immediate order mode, the communication terminal transmits a time zone specified by the user to the management server, and the management server places an order with a worker who can complete the work within the time zone.
In the reservation mode, the management server collects the free time zone of each worker, and based on the free time zone, when each worker is dispatched to the destination, the time during which the worker can work at the destination. A band is extracted as a provisional time zone, a candidate time zone that is a candidate for a work time zone that will be finally selected by the user is generated from the extracted provisional time zone, and the candidate time zone is set as the communication terminal. When there are a plurality of the candidate time zones, the communication terminal selects one of the candidate time zones according to the user's selection command and transmits the candidate time zone to the management server. A method of providing a business trip service that places an order with any worker who can complete the work within the candidate time zone.

(2) A method of providing a business trip service in which a worker is dispatched to a destination specified by the user and the business trip service selected by the user is provided by the worker at the destination.
The user selects one of the immediate order mode and the reservation mode on the communication terminal, and
When the immediate order mode is selected,
A process in which a user specifies a time zone in which a worker can work at the destination in order to provide the business trip service on the communication terminal.
The process in which the communication terminal transmits the designated time zone to the management server, and
The management server executes the process of ordering the business trip service from any worker or business operator within the designated time zone.
When the reservation mode is selected,
The management server collects the free time zones of each of the plurality of workers or the plurality of businesses capable of providing the business trip service from the workers or the businesses, and saves each as a free time zone file in the memory. And the process to do
Based on the plurality of free time zone files stored in the memory and the standby position of each worker or the estimated travel time from the location of each business operator to the destination, the management server causes each worker to perform the above. The process of extracting the work time zone in which workers can work at the destination as a provisional time zone when dispatched to the destination, and
A process in which the management server generates a candidate time zone that is a candidate for a work time zone that will be finally selected by the user from the extracted plurality of provisional time zones.
A process in which the management server transmits the generated candidate time zone to the communication terminal, and
A process in which the communication terminal receives the candidate time zone from the management server, and
The process of displaying and outputting the received candidate time zone on the screen by the communication terminal, and
When the communication terminal has a plurality of candidate time zones, the process of transmitting to the management server the candidate time zone selected by the user according to the user's selection command as the selected time zone.
A business trip service providing method in which the management server executes a process of ordering the business trip service from any worker or business operator who can complete the work within the selected time zone.

(3) A business trip service providing system in which a worker is dispatched to a destination specified by the user and the business trip service selected by the user is provided by the worker at the destination.
The communication terminal used by the user and
Including the communication terminal and the management server that can communicate
The communication terminal is
An input unit for inputting the destination according to the user's instruction,
A request transmission unit that sends a business trip service request for sending a worker to the destination and providing the business trip service at the destination according to a user's instruction in association with the destination to the management server. Including
The management server
A request receiving unit that receives the business trip service request from the communication terminal in association with the destination, and
A free time collection unit that collects each free time zone of a plurality of workers or a plurality of businesses capable of providing the business trip service from the worker or the business operator and saves each as a free time zone file in the memory. When,
Each worker is dispatched to the destination based on a plurality of free time zone files stored in the memory and the standby position of each worker or the estimated travel time from the location of each business operator to the destination. In this case, the provisional time zone extraction unit that extracts the work time zone in which the worker can work at the destination as the provisional time zone, and the provisional time zone extraction unit.
A candidate time zone generator that generates a candidate time zone that is a candidate for a work time zone that will be finally selected by the user from the extracted plurality of provisional time zones.
The generated candidate time zone includes a candidate time zone transmitter for transmitting the generated candidate time zone to the communication terminal.
The communication terminal further
A candidate time zone receiver that receives the candidate time zone from the management server,
The candidate time zone output unit that displays the received candidate time zone on the screen and outputs it,
When there are a plurality of candidate time zones, the selected time zone transmitter that transmits the selected candidate time zone selected by the user as the selected time zone to the management server in response to the user's selection command is included.
The management server further
A business trip service providing system including a process of ordering the business trip service from any worker or business operator who can complete the work within the received selected time zone.

(4) Further, a communication device that is used individually by a plurality of workers or is used by a plurality of businesses that manage some workers, and that can communicate with the management server. Including
The management server further
A selected time zone receiver that receives the selected time zone from the communication terminal, and
Among the plurality of workers, one of those suitable for the received final time zone is selected as the selected worker and used by the selected worker or used by the business operator who manages the selected worker. The business trip service providing system according to item (3), which includes an order form transmission unit that transmits an electronic order form to a communication device.

(5) The business trip service includes a business trip car wash service in which a worker is dispatched to the destination where a vehicle associated with a user using the communication terminal is parked and the worker is asked to wash the vehicle. ,
The management server further
Including the weather forecast acquisition unit that acquires the weather forecast for the destination location from the outside,
In the case where the candidate time zone generation unit has a bad weather forecast time zone in each provisional time zone in which the weather is expected to deteriorate with a probability of a predetermined value or more at the destination according to the acquired weather forecast. The business trip service providing system according to item (3) or (4), wherein the candidate time zone is generated by excluding the bad weather forecast time zone from the provisional time zone.

(6) The input unit further inputs at least one of the vehicle number, which is the license plate number of the vehicle, and the image representing the vehicle, as vehicle information.
The business trip service providing system according to item (5), wherein the request transmission unit transmits the business trip service request to the management server in association with the destination and the vehicle information.

(7) A method of providing a business trip service in which a worker is dispatched to a destination specified by the user and the business trip service selected by the user is provided by the worker at the destination.
The user selects either the immediate order mode or the reservation mode on the communication terminal.
The instant order mode is
The communication terminal sends to the management server a time zone designated by the user and is limited to the same day as the designated date, and the management server places an order with a worker who can complete the work within the designated time zone. If there are a plurality of candidates for the worker, one of a plurality of business trip service plans that can be provided by the plurality of candidate workers, including at least one of the fee and the working time, is described above. Including the first optimum plan selection mode selected by the communication terminal based on the instruction of the management server or the user.
The reservation mode is
The communication terminal transmits to the management server the time zone specified by the user and after the day after the designated date, and the management server places an order with a worker who can complete the work within the specified time zone. If there are a plurality of candidates for the worker, one of a plurality of business trip service plans that can be provided by the plurality of candidate workers, including at least one of the fee and the working time, is described above. The second optimum plan selection mode selected by the communication terminal based on the management server or user's command,
The management server collects the free time zone of each worker, and based on the free time zone, when each worker is dispatched to the destination, the time zone in which the worker can work at the destination is a provisional time zone. From the extracted provisional time zone, a candidate time zone that is a candidate for the work time zone that will be finally selected by the user is generated, and the candidate time zone is transmitted to the communication terminal, and the candidate time zone is transmitted to the communication terminal. When there are a plurality of the candidate time zones, the communication terminal selects one of the candidate time zones based on the instruction of the management server or the user, and the management server selects any of the selected time zones. A travel service delivery method that includes at least one of the auction modes to place an order with any worker who can complete the work within the candidate time zone.

(8) A program for operating a computer as a communication terminal according to any one of (1) to (7).

Throughout this specification, the term "program" may be interpreted to mean, for example, a combination of instructions executed by a computer to perform its function, or not only a combination of those instructions, but also each instruction. It can be interpreted to include, but is not limited to, files and data processed according to.

In addition, this program may achieve its intended purpose by being executed by a computer alone, or by being executed by a computer together with other programs. Yes, but not limited to them. In the latter case, the program according to this section may be based on data, but is not limited thereto.

(9) A program for operating a computer as a management server according to any one of (1) to (7).

(10) A program for operating a computer as a communication device according to item (4).

(11) A recording medium on which a computer-readable recording of the program according to any one of (8) to (10) is performed.

Throughout the specification, the term "recording medium" can be interpreted to mean various types of recording media, such recording media being magnetic recordings such as, for example, flexible discs. It includes, but is not limited to, media, optical recording media such as CDs and CD-ROMs, magneto-optical recording media such as MOs, and unremovable storage such as ROMs.

FIG. 1 conceptually represents a business trip car wash service providing system according to an exemplary embodiment of the present invention, together with a parking lot as a destination on which the business trip car wash is performed and a vehicle as an object on which the business trip car wash is performed. It is a system diagram. FIG. 2A is a plan view conceptually showing the geographical division of the work area for selecting an appropriate business operator from a plurality of business operators and dispatching them to the destination, and FIG. 2B is a plan view. Is a table that conceptually represents the hierarchical relationship between the work area and the operator and the worker. FIG. 3 shows specific examples of the immediate order mode and the reservation mode as modes for the user to order the on-site car wash service in the system shown in FIG. 1, and the service charge as a consideration for the user to receive the on-site car wash service. It is a table that conceptually represents each concrete example of the setting method of. FIG. 4 conceptually describes each program executed on each computer of the user's mobile terminal, management server, and operator server in order for the user to order the on-site car wash service in the immediate order mode in the system shown in FIG. It is a flowchart which represents. FIG. 5 conceptually represents each program executed on each computer of the user's mobile terminal, management server, and operator server in order for the user to order a business trip car wash service in the reservation mode in the system shown in FIG. It is a flowchart. FIG. 6 is a diagram conceptually representing a free time zone file used by the management server to manage each free time zone of a plurality of workers in the program of FIG. FIG. 7 is a time chart conceptually representing the scheduling for determining the time zone in which the management server performs a business trip car wash in the program of FIG.

Hereinafter, some of the more specific exemplary embodiments of the present invention will be described in detail with reference to the drawings.

<Overall configuration>

In FIG. 1, a business trip car wash service providing system 10 (hereinafter, simply referred to as “system 10”) according to an exemplary embodiment of the present invention has a parking lot 20 and a business trip car wash as destinations on which the business trip car wash is performed. Is shown with the vehicle 22 as the object on which.

This system 10 follows an exemplary embodiment of the business trip service providing system according to the present invention. Further, this system 10 implements a business trip car wash service providing method according to an embodiment of the present invention, and the business trip car wash service providing method follows an exemplary embodiment of the business trip service providing method according to the present invention. ..

In the present embodiment, the parking lot 20 is a paid parking lot in which the user pays a parking fee each time the parking lot is parked, but a free parking lot (for example, a collective parking lot attached to a condominium and by contract). It may be something that can be used, a parking lot attached to a condominium, a garage of a private house, etc.). Further, in the present embodiment, the parking lot 20 has a plurality of parking spaces (parking spaces) 24, but it may be a garage of a private house and have only one parking lot.

As shown in FIG. 1, this system 10 includes a mobile terminal 30 of each user, a management server 40 that intensively accepts orders from a plurality of users, and a plurality of business operators as hardware resources having a communication function. It has a plurality of business server 50s, each of which is used by a person who manages a plurality of workers. The management server 40 is managed or operated by a management company (intermediary company) that centrally manages a plurality of businesses in order to provide a service of business trip car washing to a plurality of users.

Each mobile terminal 30 and the management server 40 can communicate wirelessly with each other, and each operator server 50 and the management server 40 can communicate with each other (wirelessly or wiredly). Each business operator server 50 can wirelessly communicate with each mobile terminal 60 of a plurality of workers managed by the corresponding business operator.

The vehicle 22 shown in FIG. 1 is an automobile, but the term "vehicle" should be interpreted as a term that includes not only automobiles but also all kinds of moving objects such as bicycles and motorcycles.

The user's mobile terminal 30 is, for example, a device carried by the user and having a wireless communication function, such as a mobile phone, a smartphone, a laptop computer, a tablet computer, a PDA, or the like. Further, the mobile terminal 30 is an example of the above-mentioned "user's communication terminal", and the communication terminal may be one that is not carried by the user, for example, an in-vehicle communication terminal or a personal computer equipped with a communication function.

Further, each business server 50 is an example of the above-mentioned "communication equipment", and the mobile terminal 60 of each worker is also an example of the above-mentioned "communication equipment".

<User's mobile terminal>

The mobile terminal 30 is mainly composed of a processor and a computer having a memory for storing a plurality of applications executed by the processor in order to explain the hardware configuration without referring to the figure.

The mobile terminal 30 further comprises a display unit (for example, a liquid crystal display) that displays information on the screen, a receiving unit that receives a signal from an external communication device, and an external communication that generates a signal. It has a transmitter that transmits to the device.

The mobile terminal 30 further has an input unit for inputting data and commands from the user. The input unit has, for example, an operation unit that can be operated by a user to input desired information (for example, a command, data, etc.) into the mobile terminal 30.

The operation unit includes a touch screen (means that enables manual input of data) that displays some icons (for example, virtual buttons) that can be operated by the user, and a physical operation unit that can be operated by the user. (For example, means for manually inputting data such as keyboards, keypads, buttons, etc.), microphones for detecting voice (means for enabling voice input of data), etc., but are not limited to these. ..

The input unit further includes an image sensor (including a digital camera) that captures an image.

The mobile terminal 30 further has a GPS (satellite positioning system) receiver. As is well known, a GPS receiver receives a plurality of GPS signals from a plurality of GPS satellites, and triangulates the position (latitude, longitude and altitude) of the GPS receiver on the earth based on the GPS signals. Measured by.

<Management server>

The management server 40 is mainly composed of a processor and a computer having a memory for storing a plurality of applications executed by the processor in order to explain the hardware configuration without referring to the figure.

Specifically, the management server 40 has a receiving unit that receives a signal from the mobile terminal 30 or each business server 50, generates a signal, and transmits the signal to the mobile terminal 30 or each business server 50. It has a transmitter and a clock that measures the current time.

<Payment method>

In this system 10, when a user orders a business trip car wash, he or she is required to pay the fee in advance, but instead, he or she may be required to pay in advance. Further, this system 10 has a payment server 70 in order to enable the user to electronically settle the car wash fee, and is the payment server 70 directly connected to each mobile terminal 30? , Or, it is connected to each mobile terminal 30 via the management server 40. However, the car wash fee may be paid by cash payment or prepaid card payment.

<Multiple choices in order mode>

In this system 10, there are an immediate order mode and a reservation mode as modes for the user to order the on-site car wash service, and the user can select the mode that suits him / herself. ..

In the immediate order mode, the mobile terminal 30 transmits to the management server 40 a time zone designated by the user and is limited to the same day as the designated date, and the management server 40 performs work within the designated time zone. If you place an order with a worker who can complete it and there are multiple candidates for that worker, there are multiple travel service plans that can be provided by those multiple candidate workers, at least one of the fees and working hours. Includes a first optimal plan selection mode in which the management server 40 or the mobile terminal 30 selects the optimal plan for the user based on the user's command.

In the reservation mode, (a) the mobile terminal 30 transmits to the management server 40 a time zone designated by the user after the day following the designated date, and the management server 40 is within the designated time zone. If you place an order with a worker who can complete the work and there are multiple candidates for that worker, there are multiple on-site service plans that can be provided by those multiple candidate workers, and out of the fee and work time. The second optimum plan selection mode in which the management server 40 or the mobile terminal 30 selects the optimum plan for the user among those including at least one based on the user's command, and (b) the management server 40 has free time for each worker. After collecting the zones, based on the free time zone, when each worker is dispatched to the destination, the time zone in which the worker can work at the destination is extracted as the provisional time zone, and from the extracted provisional time zone. , A candidate time zone that is a candidate for a work time zone that will be finally selected by the user is generated, and the candidate time zone is transmitted to the mobile terminal 30, and the communication terminal 30 has a plurality of the candidate time zones. If present, any candidate time zone is selected by the management server 40 or the mobile terminal 30 based on the user's command, and the management server 40 can complete the work within the selected candidate time zone. Includes at least one of the auction modes for ordering from any worker.

Here, in the "first or second optimum plan selection mode", the order is placed on the condition that the on-site car wash service is performed in a state where the user's request for time and / or charge is stronger than the other modes. The mode. On the other hand, the "auction mode" is a mode in which an order is placed on the condition that the on-site car wash service is performed in a state where the request from the user side regarding the time and / or the charge is weaker than the other modes.

Here, "a state in which the user's request for time is stronger than other modes" means, for example, that the user is parking on the same day, or within 5 hours from the user's parking start time, or 3 hours. It means a state in which the user can take the initiative in determining the working time, such as within.

On the other hand, "a state in which the user's request for time is weaker than other modes" means that, for example, a plurality of candidate time zones are set based on the free time zones of a plurality of workers, and the user sets them. It means that only one of the candidate time zones can be selected.

To illustrate the utility value of each order mode, in the instant order mode, the vehicle 22 is currently parked in a parking lot 20, and the user leaves the vehicle 22 from the parking lot 20 on the same day. Then, in a scenario in which the user wants to wash the vehicle 22 during the parking time prior to the departure of the vehicle 22 (for example, a condition in which the car wash completion time is strictly adhered to). It is useful. In this exemplary scenario, the opportunity to wash the vehicle 22 exists only during that parking time, limiting the time and place of washing the vehicle 22.

On the other hand, in the reservation mode, when the same parking lot 20 is used repeatedly and continuously, for example, when the user parks the vehicle 22 in the same parking lot 20 on a regular basis, for example, for a predetermined week (for example, for example). In a scenario where you want to wash the vehicle 22 within a period of (1 week, 2 weeks, 3 weeks) and during a certain parking time (for example, under the condition that the car wash completion time is not strictly adhered to). It is useful. In this exemplary scenario, the place where the vehicle 22 is washed is limited, but the time zone is not. In this reservation mode, it is easier to procure and arrange workers to be dispatched than in the immediate order mode.

The system 10 further includes a weather forecast server 80 that predicts the weather for each geographical point or area. When the weather forecast server 80 is accessed by the management server 40, the weather forecast for the next few days (for example, one week, ten days, two weeks) is sent to the management server 40 for each area designated by the management server 40. provide. The weather forecast includes the result of predicting whether the weather is good such as fine weather or bad weather such as rainfall or snowfall at each time. When the parking lot 20 is outdoors and it rains or snows on the place after washing the car, the washed vehicle 22 becomes dirty with rain or snow, and the car wash is wasted.

In the present embodiment, the management server 40 predicts the future weather of the destination to which the worker should be dispatched without the intervention of the user, and predicts the same time zone as the time zone where bad weather is expected or bad weather. It is designed so that workers will not be dispatched and on-site car washing will not be carried out before the time of day. However, in the present embodiment, when the immediate order mode is executed, the scheduling for setting the car wash time zone so as to avoid the influence of bad weather is not performed, and the scheduling is performed only when the reservation mode is executed. It has become.

As shown in FIG. 2A, there is a geographical division of the work area for selecting an appropriate business operator from a plurality of business operators and dispatching the appropriate business operator to the destination parking lot 20 for business trip car washing. Exists. In one example, a district (eg, a geographical block, an administrative division, etc.) is geographically divided into a plurality of work areas A1, A2, ..., B1, B2, .... Since the destination T1 exists in the work area A1, basically, at least one business operator in charge of the work area A1 dispatches its workers to the destination T1.

As shown in FIG. 3B, there is a hierarchical relationship between the work area, the business operator, and the worker. In one example, the business operators X1 and X2 are in charge of the work area A1, respectively. The business operator X1 manages a plurality of workers Y1, Y2, Y3, ... Similarly, the business operator X2 manages a plurality of workers Z1, Z2, Z3, ... Therefore, in this example, one of the workers belonging to either the business operator X1 or X2 is dispatched to the destination T1 for the business trip car wash.

FIG. 3 shows specific examples of the immediate order mode and the reservation mode as modes for the user to order the on-site car wash service in the system 10, and the setting of the service charge as the consideration for the user to receive the on-site car wash service. Specific examples of the methods are conceptually represented. However, the reservation mode includes only the auction mode.

When the immediate order mode is selected, the user is required to keep the vehicle 22 parked in the same parking lot 20 for 3 hours or more from the order time (for example, the parking start time). The time constraint of 3 hours is to facilitate the procurement and deployment of qualified workers.

In this immediate order mode, the management server 40 selects and dispatches the most suitable worker in charge according to the position of the parking lot 20 which is the destination and the scheduled parking time zone of the user. Here, the "scheduled parking time zone" is an example of the above-mentioned "time zone in which a worker can work at a destination in order to provide a business trip service".

On the other hand, when the reservation mode is selected, the user is required to select the one that is convenient for him / her from the free time zones of a plurality of workers. In this reservation mode, the user cannot determine the time zone of the business trip car wash at the destination only for the convenience of the user.

In this reservation mode, when the destination is the outdoor parking lot 20, the management server 40 does not include the time zone in which bad weather is expected from the plurality of candidate time zones presented to the user. , Those candidate time zones are generated.

In the present embodiment, the car wash fee, which is the fee for a business trip car wash, is determined to be increased according to the size of the vehicle 22 to be washed. This is because the larger the size of the vehicle 22, the larger the area where the vehicle is washed, and the more labor, time, and chemicals are required. In addition, the car wash fee is determined to increase according to the length of travel time required for the worker to reach the destination. Further, when the worker arrives at the destination, even if the vehicle 22 does not exist at the destination, the prepaid fee is not refunded to the user.

<Instant order mode>

In FIG. 4, each program executed on each computer of the user's mobile terminal 30, the management server 40, and the operator server 50 in order for the user to order the on-site car wash service in the immediate order mode in the system 10 is conceptual. It is represented by a flowchart in.

When a user's mobile terminal 30 activates the program and selects the immediate order mode, first, in step S401, the user gives the mobile terminal 30 a user ID (personal identification information) and a business trip service name (this time, a business trip). (Car wash service), the destination (for example, one of the parking lots 20 and, to be exact, the geographical coordinates representing the destination), and the planned parking time zone (from what time to what time of the day) in the parking lot 20. ) And the vehicle information about the vehicle 22.

Here, the "destination" is a geographical position when the user manually inputs the address to the mobile terminal 30 or taps an arbitrary point on the map displayed on the screen of the mobile terminal 30 with a finger. Identified by entering.

Further, the "vehicle information" includes information necessary for the worker to identify the vehicle 22 in the parking lot 20 after arriving at the parking lot 20, for example, the license plate (vehicle registration) of the vehicle 22. Number) includes the number. Further, the "vehicle information" includes information necessary for specifying the outer shape, color or model of the vehicle 22, particularly the size of the vehicle 22, and the vehicle 22 taken by, for example, the digital camera of the mobile terminal 30. Includes images of.

In step S401, when the user inputs the information necessary for the user to receive the business trip car wash service, that is, the business trip car wash related information, the mobile terminal 30 transmits the business trip car wash related information to the management server 40. .. When the business trip car wash related information includes a plurality of items (user ID, destination, business trip service name, scheduled parking time zone, vehicle information, etc.), the business trip car wash related information is collectively associated with each other. It is transmitted to the management server 40.

On the other hand, in step S451, the management server 40 receives the business trip car wash-related information from the mobile terminal 30. The received business trip car wash-related information is stored in the memory of the management server 40.

Next, in step S452, the management server 40 uses the geographical information of the destination among the business trip car wash-related information received in step S452 to indicate that the destination corresponds to the present destination among the plurality of work areas as shown in FIG. It is selected as the target work area this time. In the example shown in FIG. 2, for the destination T2, the work area A2 is selected as the target work area this time.

Subsequently, in step S453, the management server 40 selects a plurality of businesses in charge of the selected work area (hereinafter, also referred to as “this work area”), whereby all the businesses are selected. Narrowed down to at least one specific operator. In the example shown in FIG. 2, the business operators X1 and X2 are selected for the work area A1.

After that, in step S454, the management server 40 receives an order for dispatching a worker to the destination this time to provide a business trip car wash service to the business server 50 corresponding to each selected business. An order consultation signal for consulting is transmitted in association with the current destination and the scheduled parking time zone.

On the other hand, the business operator server 50 receives the order consultation signal from the management server 40 in step S481. Subsequently, in step S482, by referring to the free time zone file for each worker, which will be described in detail later with reference to FIG. 6, a plurality of workers can move to the current destination and the destination thereof. It is determined whether or not there is a worker who can complete the car wash within the scheduled parking time zone at the destination.

If a suitable worker is present, the operator server 50 then calculates the estimated amount of the car wash fee this time in step S483. The amount is based on, for example, the length of the estimated travel time (travel time to the destination) required for the worker and the length of the estimated vehicle wash time required for the car wash, and the longer the travel time, the longer the car wash time. , May be calculated to be increased.

Subsequently, in step S484, the business server 50 transmits the intention to apply for the order (indication of intention to participate in the order for the on-site car wash service this time) and the estimated car wash fee amount to the management server 40.

On the other hand, in step S455, the management server 40 receives the intention to apply for the order and the estimated car wash fee from each of the selected businesses. After that, in step S456, if there is only one applicable business operator, and if there are multiple business operators, the estimated amount is the lowest or the travel time is the shortest. (No wasted time and cost), or the shortest car wash time), narrow down to one company.

The business trip car wash plan (including the rate plan and the car wash time plan) provided by the narrowed-down business operator is an example of the optimum plan, and therefore, this step S456 is the first optimum plan selection mode. It is a step to execute. The execution content of this step is not only valid for the first optimum plan selection mode which is an immediate order mode, but also the second optimum plan selection when the reservation mode includes the second optimum plan selection mode. It is also valid for the mode.

Subsequently, the management server 40 adds the name of one business operator thus selected in step S457 and the brokerage fee to the estimated amount presented by the business operator, and the billing amount from the management company. Is transmitted to the user's mobile terminal 30 this time as a candidate for the contents of the order this time.

On the other hand, in step S402, the mobile terminal 30 receives from the management server 40 the name of one business operator who applied for and won the order this time and the amount billed by the management company. Subsequently, in step S403, the name of the business operator and the amount billed by the management company are displayed on the screen as candidates for the contents of the order this time.

After that, in step S404, the mobile terminal 30 also displays an order confirmation button on the same screen, which will confirm the order with the contents of the current order when tapped by the user.

When the user operates the order confirmation button, the mobile terminal 30 subsequently transmits, in step S405, a car wash request for receiving the on-site car wash service with the confirmed order contents to the management server 40 in association with the user ID.

On the other hand, in step S458, the management server 40 receives the car wash request and creates an invoice addressed to the user as invoice data (electronic invoice) using the invoice amount from the management company. After that, in step S459, the created invoice data is transmitted to the user's mobile terminal 30 this time.

On the other hand, the mobile terminal 30 receives the invoice data in step S406, and then directly in step S407 to electronically settle the car wash charge (prepaid charge) represented by the invoice data. The payment server 70 is accessed via the management server 40. This completes the electronic payment.

Subsequently, in step S408, the mobile terminal 30 transmits a payment completion signal indicating that the payment of the car wash fee has been completed by electronic payment to the management server 40 in association with the user ID.

On the other hand, the management server 40 receives the payment completion signal in step S460, and subsequently creates an order form addressed to the business operator as purchase order data (electronic order form) using the estimated amount. To do. After that, in step S461, the created purchase order data is transmitted to the business operator server 50 of the current business operator.

On the other hand, the business operator server 50 receives the purchase order data in step S485, which means that the business operator has officially received an order for the business trip car wash service.

<Reservation mode>

In FIG. 5, each program executed on each computer of the user's mobile terminal 30, the management server 40, and the operator server 50 in order for the user to order the on-site car wash service in the reservation mode in the system 10 is conceptually shown. It is represented by a flowchart.

When a user's mobile terminal 30 activates the program and selects the reservation mode, first, in step S501, the user gives the mobile terminal 30 a user ID and a business trip service name (this time, in the same manner as in step S401). , A business trip car wash service), a destination (eg, any parking lot 20), and vehicle information about the vehicle 22. In the reservation mode, unlike the case of the immediate order mode, the user is not required to input the scheduled parking time zone into the mobile terminal 30.

In step S501, similarly to the step S401, when the information necessary for receiving the business trip car wash service, that is, the business trip car wash related information is input by the user, the mobile terminal 30 manages the business trip car wash related information. Send to server 40.

On the other hand, in step S551, the management server 40 receives the business trip car wash-related information from the mobile terminal 30. The received business trip car wash-related information is stored in the memory of the management server 40. Next, in step S552, from the geographical information of the destination among the business trip car wash related information received, among the plurality of work areas as shown in FIG. 2, the one to which the current destination corresponds is the target work area of this time. Is selected as.

Subsequently, in step S553, in step S553, a plurality of businesses in charge of the selected work area (hereinafter, also referred to as “current work area”) are selected as the plurality of candidate businesses.

After that, in step S554, the management server 40 collects information on the free time of a plurality of workers managed by each candidate company on each company server 50 corresponding to each of the selected candidate companies. For each worker, a free / busy report request is sent to request each candidate business operator to create a free / busy file as shown in FIG.

As shown in FIG. 6, the free time zone file is for each worker to record the free time zone with no prior contract by numbers or graphs from today to several weeks. In the example shown in FIG. 6, the worker Y1 managed by the business operator X1 has no prior contract in the time zone of 4 hours from 8:00 am to noon on October 1. The vacant time zone is a time zone in which an order for a business trip car wash service can be received (a dispatchable time zone, a business trip available time zone, a dispatchable time zone, etc.).

On the other hand, each business operator server 50 corresponding to each of the selected candidate business operators receives the free / busy report request in step S581, and subsequently, in step S582, the work is performed for each worker. Create the free time zone file based on the contents of the declaration from the staff.

Subsequently, in step S583, each business server 50 transmits the created free time zone file to the management server 40 in association with the ID of the corresponding worker.

On the other hand, in step S555, the management server 40 receives the free time zone files of the corresponding plurality of workers from each business server 50.

After that, in step S556, the management server 40 moves the worker from the current location of the worker (for example, the location of the business operator where the worker works) to the current destination for each worker. Calculate the estimated value of travel time (estimated travel time) required for. The geographical coordinate values (longitude and latitude) P representing the location S of the business operator are transferred from the business operator server 50 and stored in advance in the memory of the management server 40. Similarly, the geographical coordinate values (longitude and latitude) Q representing the destination T this time are transferred from the mobile terminal 30 of the user this time and stored in advance in the memory of the management server 40.

In one example, the management server 40 searches for a route (land route, for example, the shortest distance route, the shortest time route, etc.) between the location S and the destination T on the road map, and the entire length of the route is set by the worker. The length of the estimated travel time may be calculated by dividing by the average travel speed of (for example, the average speed of a car, a bicycle, a motorcycle, or the estimated speed in anticipation of the degree of road congestion).

Subsequently, in step S557, the management server 40 causes each worker to perform a business trip car wash at the current destination based on the free time zone files of a plurality of workers and the expected travel time of those workers. Generates a provisional time zone defined by the time when the work can be started and the time when the work must be completed.

In the example shown in FIG. 7, there are free time zones for each of the three workers. Each provisional time zone is generated by subtracting the estimated travel time of the going journey (described above) and the estimated traveling time of the returning journey (described above) from each free time zone. Each provisional time zone corresponds to a time zone in which each worker can continuously perform work at the current destination.

After that, in step S558, the management server 40 accesses the weather forecast server 80 and acquires information on the expected weather around the destination this time. At this time, a bad weather forecast time zone in which bad weather such as rainfall or snowfall is predicted with a probability of a predetermined value (for example, 20%, 50%, 80%, etc.) or more is extracted.

In the example shown in FIG. 7, it was determined that the time zone from 9:00 am to noon on October 1st is the expected bad weather time zone with a probability of 50% or more.

Subsequently, in step S559, the management server 40 removes the overlapping portion corresponding to the expected bad weather time zone from each of the plurality of provisional time zones for the plurality of workers, and further, the expected bad weather time. The part past the belt is also removed. This is to eliminate both the possibility that the car will be washed at the destination during bad weather and the possibility that the vehicle 22 will be soiled with rain or snow after the car wash is completed at the destination. As a result, the plurality of provisional time zones are converted into a plurality of candidate time zones that exist only in the future time zone from the bad weather expected time zone.

In the example shown in FIG. 7, since the provisional time zone of the worker Y1 overlaps with the expected bad weather time zone as a whole, the whole is deleted and the candidate time zone is set to 0. Since the provisional time zone of worker Y2 does not overlap with the expected bad weather time zone and is not past the expected bad weather time zone, it is regarded as a candidate time zone as it is. The provisional time zone of worker Y3 partially overlaps with the expected bad weather time zone, and the part that does not overlap is not past the expected bad weather time zone, so only the non-overlapping part is the candidate time zone. Was done.

After that, in step S560, the management server 40 transmits the candidate time zone data representing the plurality of candidate time zones thus generated to the user's mobile terminal 30 this time.

On the other hand, the mobile terminal 30 receives the candidate time zone data in step S502, and subsequently, in step S503, displays a plurality of candidate time zones represented by the received candidate time zone data on the screen. Display in a state that can be selected by the user.

After that, the mobile terminal 30 enables the user to select one of the candidate time zones in step S504, and when any of the candidate time zones is selected as the selection time zone, the selection in step S505. Data representing the time zone is transmitted to the management server 40.

On the other hand, the management server 40 receives the data representing the selected time zone in step S561. After that, in step S562, among the plurality of workers, those suitable for the selected time zone are selected as the plurality of candidate workers, and the operator server 50 of at least one operator that manages the candidate workers 50. To, send an estimate request for estimating the car wash fee when those candidate workers perform a business trip car wash at this destination.

On the other hand, each corresponding business operator server 50 receives the estimate request in step S584, and then makes an estimate in step S585. The amount of the car wash fee can be calculated to be increased as the travel time is longer and the car wash time is longer, based on, for example, the estimated travel time required for the worker and the estimated car wash time required for the car wash. Good.

Subsequently, each corresponding business server 50 transmits data representing the estimated amount of the car wash fee to the management server 40 in step S586. At this time, if there are a plurality of candidate workers, data representing the estimated amount for each candidate worker is transmitted to the management server 40 in association with each business name.

On the other hand, the management server 40 receives a plurality of estimated amounts for a plurality of candidate workers in step S563, and then, in step S564, adds the brokerage fee to those estimated amounts, and is billed by the management company. The data representing the amount is associated with each business name and transmitted to the user's mobile terminal 30 this time.

On the other hand, in step S506, the mobile terminal 30 receives data representing a plurality of billing amounts in association with each business name, and then in step S507, the received plurality of billing amounts are used in each business name. Associate and display on the screen.

Subsequently, the mobile terminal 30 displays an order confirmation button on the screen in step S508, and then when the user selects one of the candidate operators and then operates the order confirmation button, the car wash is performed in step S509. The request is sent to the management server 40 in association with the selected business name.

On the other hand, in step S565, the management server 40 receives the car wash request in association with the name of the selected business operator, and subsequently adds the brokerage fee to the estimated car wash fee of the business operator (the above). Invoice to the user is created as invoice data (electronic invoice) using the invoice amount). Then, in step S566, the created invoice data is transmitted to the user's mobile terminal 30 this time.

On the other hand, the mobile terminal 30 receives the invoice data in step S510, and then directly in step S511 to electronically settle the car wash charge (prepaid charge) represented by the invoice data. The payment server 70 is accessed via the management server 40. This completes the electronic payment.

Subsequently, in step S512, the mobile terminal 30 transmits a payment completion signal indicating that the payment of the car wash fee has been completed by electronic payment to the management server 40 in association with the user ID.

On the other hand, the management server 40 receives the payment completion signal in step S567, and subsequently creates an order form addressed to the business operator as purchase order data (electronic order form) using the estimated amount. To do. After that, in step S568, the created purchase order data is transmitted to the business operator server 50 of the current business operator.

On the other hand, the business server 50 of the business selected by the user receives the purchase order data in step S587, and the business of this time officially places an order for this business trip car wash service. I have received it.

In addition, in some of the embodiments described above, all or part of the processing executed in the mobile terminal 30 may be executed in the management server 50 instead, or conversely, the management server 50 may be executed. All or part of the processing executed in the above may be executed in the mobile terminal 30 instead. This is because the device to be executed is usually determined by the circumstances at that time, for example, the amount and type of data handled, the processing speed and storage capacity of each device, and the like. ..

As described above, some of the exemplary embodiments of the present invention have been described in detail with reference to the drawings, but these are examples, and those skilled in the art, including the embodiments described in the [Summary of Invention] column. It is possible to carry out the present invention in other forms with various modifications and improvements based on knowledge.

Claims (5)

A business trip service providing system that dispatches a worker to an outdoor destination designated by the user and provides the business trip service selected by the user at the destination.
The communication terminal used by the user and
Including the communication terminal and the management server that can communicate
The system allows the user to select either a reservation mode or an immediate order mode as the order mode for ordering the business trip service.
Said communication terminal, transmission and those of the next day after the specified date the be the destination the reservation mode and the time zone specified by the user to the management server Then, the management server is, for the destination of the location When the worker is dispatched to the destination so as to exclude the expected bad weather time zone in which the weather is expected to deteriorate at the destination in accordance with the weather forecast of the above. A work time zone in which the worker can perform work at the destination is set , and an order is placed with a worker who can complete the work within the specified work time zone within the set work time zone.
When the communication terminal transmits the destination, the immediate order mode, and the time zone designated by the user to the management server for the same day as the designated date, the management server causes the management server to perform the work time zone. A business trip service providing system that places an order with a worker who can complete the work within the specified time zone without making any settings. The business trip service providing system according to claim 1, wherein the management server sets the working time zone so that the bad weather forecast time zone is excluded and the time zone past is also excluded from the bad weather forecast time zone. A program for operating a computer as a communication terminal according to claim 1 or 2. The program for operating a computer as the management server according to claim 1 or 2. A recording medium in which the program according to claim 3 or 4 is recorded in a computer-readable manner.

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