JP6885663B2 - Information processing equipment and methods, and programs - Google Patents

Description

The present invention relates to information processing devices and methods, and programs.

Conventionally, there has been a technique for automatically performing a second opinion (answer to a question regarding a predetermined case) (see, for example, Patent Documents 1 and 2).

Japanese Unexamined Patent Publication No. 2015-001896 Japanese Unexamined Patent Publication No. 2005-293273

However, there is an increasing demand from users who want to go one step further and easily provide various medical consultations without going to a medical institution, rather than simply seeking a second opinion. Furthermore, in this case, there is an increasing demand from users who want to consult an appropriate doctor for medical consultation.

The present invention has been made in view of such a situation, and realizes a technique that allows a user to easily provide various medical consultations to a doctor suitable for the user without going to a medical institution. The purpose.

The information processing device of one aspect of the present invention is
An information processing device that supports medical consultations
A management means that manages each of a plurality of medical consultation responders by associating the attribute information of the medical consultation responder with the past medical consultation log information by the medical consultation responder.
The attribute information of each of the plurality of medical consultation responders is presented to the terminal of the predetermined user who has accessed, and the candidate medical treatment for medical consultation selected by the user among the plurality of medical consultation responders is presented. For the consultation responder, the presentation means for presenting the medical consultation log information of the candidate medical consultation responder and the presentation means.
A medical consultation support means for executing control to support the medical consultation of the user to the medical consultation responder in charge of the medical consultation selected by the user from one or more candidate medical consultation responders.
The content of the medical consultation by the medical consultation responder in charge, which is the control target of the medical consultation support means, is generated as the medical consultation log information of the medical consultation responder in charge, and the control to be supplied to the management means is executed. Medical consultation log generation means and
To be equipped.

here,
Further equipped with an evaluation receiving means for receiving the evaluation of the user to the medical consultation person in charge,
The management means can manage the evaluation of the medical consultation responder in charge as a part of the attribute information of the medical consultation responder in charge.

The medical consultation log information may include information transmitted and received between the terminal of the person in charge of medical consultation and the terminal of the user during the medical consultation.
You may do so.

The information processing method and program of one aspect of the present invention are the methods and programs corresponding to the above-mentioned information processing device of one aspect of the present invention.

According to the present invention, it is possible to realize a technique that allows a user to easily provide various medical consultations to a doctor suitable for the user without going to a medical institution.

It is a block diagram which shows the whole structure of the information processing system which concerns on embodiment of this invention. It is a block diagram which shows the hardware structure of the server as one Embodiment of the information processing apparatus to which this invention is applied among the components of the information processing system of FIG. It is a functional block diagram which shows the functional configuration of the server of FIG. It is a figure which shows an example of the exclusive website which publishes a list of doctors. It is a figure which shows an example of the doctor consultation log information associated with the attribute information. It is a flowchart explaining the flow of the medical consultation support process executed by the server 1 of the functional configuration of FIG.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[overall structure]

FIG. 1 is a block diagram showing an overall configuration of an information processing system S according to an embodiment of the present invention.

As shown in FIG. 1, the information processing system S according to the present embodiment is a user terminal 2-1 to 2 owned by a server 1 and n users (n is an arbitrary integer value) who can request a medical consultation. -N and doctor terminals 3-1 to 3-m owned by m doctors (m is an arbitrary integer value) who can handle medical consultations are connected to each other via the network 4. ..
When it is not necessary to distinguish each of the user terminals 2-1 to 2-n individually, these are collectively referred to as "user terminal 2". Similarly, when it is not necessary to distinguish each of the doctor terminals 3-1 to 3 to m individually, these are collectively referred to as "doctor terminal 3".

FIG. 2 is a block diagram showing a hardware configuration of a server 1 as an embodiment of the information processing apparatus of the present invention.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, and an output unit 17. , A storage unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The input unit 16 is composed of a keyboard, a mouse, or the like, and inputs various information according to an operation instructed by the operator.
The output unit 17 is composed of a display, a speaker, or the like, and outputs an image or sound.
The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 controls communication with the user terminal 2 or the doctor terminal 3 via the network 4 including the Internet.

A removable media 31 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as needed. Further, the removable media 31 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 2 and the doctor terminal 3 each have basically the same configuration and function as the CPU 11 to the drive 20 in FIG.

FIG. 3 is a functional block diagram showing a functional configuration of the server 1.
In the CPU 11 of the server 1, the doctor list presentation unit 51, the doctor selection reception unit 52, the counseling support unit 53, the counseling result recording control unit 54, and the evaluation reception unit 55 function.

A doctor information DB 61 and a counseling result DB 62 are provided in one area of the storage unit 18.
The doctor information DB 61 stores attribute information of each doctor for each of a plurality of doctors. The attribute information itself is not particularly limited, but includes at least information that can identify the doctor himself (for example, ID, etc.) and a specialized field, and in the present embodiment, the user's evaluation of the doctor's counseling is also included.
The counseling result DB 62 stores log information of past counseling results for each of a plurality of doctors.
The doctor information DB 61 and the counseling result DB 62 are associated with each other and managed by the CPU 11 of the server 1 (the functional blocks of the management means are not shown in FIG. 3).
That is, the management means (not shown in FIG. 4) manages each of a plurality of doctors by associating the attribute information of the doctor with the past medical consultation log information by the doctor.

The user terminal 2 accesses the server 1 by the operation of a user who desires counseling by a doctor.
The doctor list presenting unit 51 presents a list (hereinafter, referred to as “doctor list”) in which attribute information of each of the plurality of doctors is listed to the user terminal 2 that has accessed in this way.

FIG. 4 shows an example of a dedicated website for posting a list of doctors.
Attribute information 81-1 to 81-5 of each of a plurality of doctors is posted on the website 71.
The attribute information 81-1 to 81-5 of a plurality of doctors are enlarged and displayed when an operation such as clicking is performed (in the example of FIG. 4, the attribute information 81-1 is enlarged and displayed).

Each of the doctor attribute information 81-1 to 81-5 in the example of FIG. 4 includes a photograph of the doctor's face, the name of the doctor (DrOO, etc.), and the specialty field of the doctor (Dr OO, etc.) as the doctor's attribute information. Includes physicians, etc.) and years of experience in the specialty (15 years, etc.), comprehensive evaluation of the doctor, and average consultation time for counseling by the doctor.
Here, in the example of FIG. 4, the comprehensive evaluation for the doctor is performed with a numerical value in the range of 0 to 5 (single digit of a fraction such as 4.2). However, as an outline, a five-level display based on the number of black stars (for example, if the overall evaluation is 4.2, the evaluation of four stars) is also performed.
The user visually recognizes each of the attribute information of the attribute information 81-1 to 81-5, and designates a candidate for a doctor who desires the counseling this time (hereinafter, referred to as a "counseling candidate doctor").
The method for designating the counseling candidate doctor is not particularly limited as long as it is a method for operating the user terminal 2, but in the present embodiment, a method for designating by operating the enlarged display is adopted.
That is, in the example of FIG. 4, the doctor specified by the enlarged attribute information 81-1 is a counseling candidate doctor.

The user further selects a doctor to be actually in charge of counseling (hereinafter, referred to as a “counseling target doctor”) from one or more counseling candidate doctors selected in this way.
Here, the user can also select the counseling target doctor by using only the attribute information of the counseling candidate doctor (attribute information 81-1 in the example of FIG. 4) as the judgment target.
However, recent users have come to want to select a counseling target based on not only the generally available attribute information but also the specialty field of the counseling candidate doctor.
For example, if a user wants counseling regarding AGA (male pattern baldness), it is not possible to determine whether or not he is good at AGA only from specialized fields such as "dermatologist" indicated by attribute information. Have difficulty.
Here, if the past counseling result regarding AGA exists as the doctor consultation log information and the doctor consultation log information can be referred to, the user is good at the doctor associated with the doctor consultation log information. It will be easy to determine whether or not it is.
Therefore, as described above, in the present embodiment, the attribute information of the doctor and the past medical consultation log information by the doctor are associated with each other and managed for each of the plurality of doctors.

Therefore, when a counseling candidate doctor is selected, the doctor list presentation unit 51 not only uses the attribute information (attribute information 81-1 in the example of FIG. 4) but also the doctor consultation log information as shown in FIG. Present to terminal 2.
FIG. 5 shows an example of doctor consultation log information associated with the attribute information.
In the example of FIG. 5, the attribute information 81-1 is associated with doctor consultation log information 91-1 to 91-4 indicating the results of four counseling sessions performed in the past.
Here, the doctor consultation log information 91-1 and 91-4 indicate the results of counseling about AGA performed by a doctor (a dermatologist with 10 years of experience, Dr 〇 〇) to different persons.
Therefore, by checking the doctor consultation log information 91-1 and 91-4, the user presumes that this doctor (Dermatologist Dr 〇〇 with 10 years of experience) is familiar with AGA (at least has experience in counseling). Can be recognized).

Therefore, it is assumed that the user selects the counseling candidate doctor associated with the attribute information 81-1 as the counseling target doctor.
Here, the method for selecting the counseling target doctor is not particularly limited, but in the present embodiment, the selection is made by pressing the "please" button provided in the attribute information (attribute information 81-1 in the example of FIG. 5). The method is adopted. That is, here, it is assumed that the "please" button in the attribute information 81-1 of FIG. 5 is pressed.
Returning to FIG. 3, the doctor selection reception unit 52 accepts a counseling target doctor selected by the user from one or more counseling candidate doctors among a plurality of doctors. Specifically, here, the doctor selection reception unit 52 is associated with the attribute information 81-1 by detecting that the "please" button in the attribute information 81-1 of FIG. 5 is pressed. We accept that a doctor (Dr. 〇〇, a dermatologist with 10 years of experience) has been selected as a counseling doctor.

The counseling support unit 53 executes control for supporting the medical consultation of the user to the counseling target doctor (hereinafter, such a control process is referred to as “counseling process”).
The content of the counseling process is a process that supports the user to consult with the doctor to be counseled while communicating with the doctor, and if the counseling result can be generated as medical consultation log information. Any content may be used.
The method of communication between the user and the doctor to be counseled is not particularly limited, but it is preferable to use a method using video software or the like that enables conversation while viewing the facial images of both parties.
It is more preferable that the method has an environment in which not only conversations (voice information) of both parties but also various contents such as images of the affected area taken on the spot or in the past can be transmitted and received.

Further, for example, if the user terminal 2 can measure or acquire biological data such as an electrocardiograph, blood pressure, and heartbeat, the biometric data can be obtained from the doctor terminal 3 of the doctor to be counseled (in the example of FIG. 3, the doctor terminal 3). It can also be transmitted to -1).
Further, for example, it is possible to have the user hit the stethoscope and transmit the heart sound data from the user terminal 2 to the doctor terminal 3. By reproducing the heart sound data from the doctor terminal 3, the counseling target doctor can also listen to the heart sound on the spot and make a medical examination.
The user can also take blood by self-collecting blood and transmit the analysis data of the blood (for example, analysis can be performed by the user terminal 2) from the user terminal 2 to the doctor terminal 3. The counseling target doctor can confirm the analysis result and perform a simple treatment or the like while remotely instructing the user (patient or family member).
That is, the act targeted by the counseling process, that is, the "medical consultation" referred to in the present specification is a broad concept including not only counseling but also diagnosis and remote instruction of treatment. ..
In the present embodiment, the counseling process is executed when the user terminal 2 accesses the server 1 by the user's intention, but the trigger of the counseling process is not particularly limited to this. For example, if the user terminal 2 can measure or acquire biometric data on a regular basis, the abnormal value is transmitted to the doctor terminal 3 with the trigger that the biometric data becomes an abnormal value, and the doctor immediately sends the abnormal value. It is also possible to perform a counseling process that enables diagnosis.
In this case, if the doctor terminal 3 is portable, even when the doctor to be counseled is not at the medical institution, that is, when he / she is moving remotely, he / she operates the portable doctor terminal 3 to respond to the medical consultation. It will be possible to do it properly.
On the contrary, when the user terminal 2 is portable, even when it is not possible to go to a medical institution, that is, when moving remotely, the user operates the mobile user terminal 2 to provide appropriate medical consultation. It will be possible to do it.

The counseling result recording control unit 54 generates the content of counseling (counseling result) by the counseling target doctor as medical consultation log information of the counseling target doctor, and stores it in the counseling result DB 62.
Here, the form and contents of the medical consultation log information are not particularly limited, and content (video or audio) showing the state of communication between the user and the counseling target doctor is transmitted and received between the user and the counseling target doctor. Various types of information such as data (photographs of the affected area, etc.) and medical information created by the doctor to be counseled can be adopted.
Further, the medical consultation log information is not particularly limited to the use of this embodiment, and can be widely applied to the use of recording to My Number and the use of linking with an electronic medical record together with information such as blood data expected in the future. ..

The evaluation reception unit 55 receives the user's evaluation of the counseling target doctor from the user terminal 2.
The form and contents of the user evaluation are not particularly limited, but when the examples of FIGS. 4 and 5 are applied, it is preferable that the user evaluation values include, for example, 0 to 5. This is because it is easy to calculate the comprehensive evaluation value based on the evaluation value of each individual. In addition, comments (text) and the like may be included in the evaluation.
The evaluation reception unit 55 stores the received evaluation in the doctor information DB 61 as a part of the attribute information of the doctor to be counseled.

Next, with reference to FIG. 6, a series of processes (hereinafter, referred to as “medical consultation support process”) executed by the server 1 having the functional configuration of FIG. 3 will be described.
FIG. 6 is a flowchart illustrating a flow of medical consultation support processing executed by the server 1 having the functional configuration of FIG.

In step S1, the doctor list presenting unit 51 determines whether or not access has been received from the user terminal 2.
If there is no access to the server 1 from the user terminal 2, it is determined to be NO in step S1, and the process returns to step S1. That is, when there is no access to the server 1 from any of the user terminals 2-1 to 2-n of FIG. 1, the determination process of step S1 is repeated, and the medical consultation support process is in the standby state.
When the server 1 is accessed from any of the user terminals 2-1 to 2-n, it is determined to be YES in step S1, and the process proceeds to step S2.

In step S2, the doctor list presenting unit 51 presents the doctor list to the user terminal 2 (see the website 71 in FIG. 4). That is, the attribute information of a plurality of doctors (attribute information 81-1 to 81-5 in the example of FIG. 4) is presented to the user.

In step S3, the doctor list presentation unit 51 determines whether or not a counseling candidate doctor has been selected.
If no counseling candidate doctor is selected, it is determined to be NO in step S3, the process is returned to step S1, and the subsequent processes are repeated.
On the other hand, when a counseling candidate doctor is selected (in the example of FIG. 4, the attribute information 81-1 is enlarged and displayed, and the doctor specified by the attribute information 81-1 is selected as a counseling candidate doctor. If this is done), it is determined that YES in step S3, and the process proceeds to step S4.

In step S4, the doctor list presenting unit 51 presents the doctor consultation log information (doctor consultation log information 91-1 to 91-4 in FIG. 5) indicating the counseling result and the like to the user terminal 2 for the counseling candidate doctor.

In step S5, the doctor list presentation unit 51 determines whether or not the counseling candidate doctor has been selected as the counseling target doctor.
If the counseling candidate doctor is not selected as the counseling target doctor, it is determined to be NO in step S5, the process is returned to step S1, and the subsequent processes are repeated.
On the other hand, when the counseling candidate doctor is selected as the counseling target doctor (in the example of FIG. 5, when the "please" button of the attribute information 81-1 is pressed), it is determined to be YES in step S5. Then, the process proceeds to step S6.

In step S6, the counseling support unit 53 executes a counseling process that assists the counseling target doctor to provide counseling or the like to the user.
In step S7, the counseling support unit 53 determines whether or not the counseling or the like has been completed.
If counseling or the like is ongoing, it is determined to be NO in step S7, the process is returned to step S6, and the subsequent processes are repeated. That is, when counseling or the like is ongoing, the loop processing of steps S6 and S7 is repeatedly executed, and the counseling processing is continuing.
When the counseling is completed, it is determined to be YES in step S7, and the process proceeds to step S8.

In step S8, the counseling result recording control unit 54 generates the content of counseling by the counseling target doctor (counseling result) as medical consultation log information (log) of the counseling target doctor, and stores it in the counseling result DB 62.

In step S9, the evaluation reception unit 55 receives the user's evaluation of the counseling target doctor from the user terminal 2.
In step S10, the evaluation reception unit 55 stores the received evaluation in the doctor information DB 61 in association with the counseling result saved as a log in the process of step S8.

In step S10, the server 1 determines whether or not there is an instruction to end the process.
The instruction to end the process is not particularly limited, and for example, an instruction to shut off the power of the server 1 can be adopted.
If there is no instruction to shut off the power, it is determined to be NO in step S11, the process is returned to step S1, and the subsequent processes are repeated.
On the other hand, when there is an instruction to shut off the power, it is determined to be YES in step S11, and the medical consultation support process ends.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments. In addition, the effects described in the present embodiment merely list the most preferable effects arising from the present invention, and the effects according to the present invention are not limited to those described in the present embodiment.

For example, the medical consultation responder is a doctor in the above-described embodiment, but is not particularly limited thereto.
That is, the information processing device to which the present invention is applied is an information processing device that supports medical consultation. Here, as described above, the medical consultation is not limited to the mere counseling of the above-described embodiment, but also includes making a diagnosis and giving instructions such as treatment remotely.
Therefore, the medical consultation person can be any person such as a dentist and a psychological counselor in addition to a doctor.

In other words, the information processing apparatus to which the present invention is applied need only have the following configurations, and can have various configurations including the server 1 of FIG. 3 described above.
The information processing device to which the present invention is applied is
A management means for managing each of a plurality of doctors by associating the attribute information of a doctor with the past medical consultation log information by the doctor (for example, the doctor information DB 61 of FIG. 3 and the counseling result DB 62 are managed in association with each other. CPU 11) and
The attribute information of each of the plurality of doctors is presented to the terminal of a predetermined user who has accessed (for example, the user terminal 2 in FIG. 3) (see, for example, FIG. 4), and the user among the plurality of doctors. For the candidate doctors for medical consultation selected by, the presentation means (for example, the doctor list presentation unit 51 in FIG. 3) for presenting the medical consultation log information of the candidate doctor (see, for example, FIG. 5) and
A medical consultation support means (for example, the counseling support unit 53 in FIG. 3) that executes control to support the user's medical consultation with respect to the doctor in charge of the medical consultation selected by the user from among one or more of the candidate doctors.
A medical consultation log generation means (a medical consultation log generation means that executes control to generate the content of the medical consultation by the doctor in charge, which is the control target of the medical consultation support means, as the medical consultation log information of the doctor in charge, and supply the management means. For example, the counseling result recording control unit 54) in FIG. 3 and
Should be provided.

Here, an evaluation receiving means (for example, the evaluation receiving unit 55 in FIG. 3) for receiving the evaluation of the user with respect to the doctor in charge is further provided.
The management means manages the evaluation of the doctor in charge as a part of the attribute information of the doctor in charge.
Can be done.

In addition, the medical consultation log may include information transmitted and received between the terminal of the doctor in charge and the terminal of the user during the medical consultation.

The information processing device to which the present invention is applied can also be applied to automatic diagnosis using AI or big data before diagnosis by a doctor.
That is, the information processing device to which the present invention is applied can be applied to an "automatic diagnostic system" that makes a "diagnosis" on behalf of a doctor.
This automatic diagnostic system can be configured as a primary care-specific system that runs on the web, for example.
For example, a user can be someone who is feeling sick, but not enough to see a doctor and wants to look it up online.
Specifically, for example, the user inputs his / her age, gender, most painful symptomatology, medical history, etc. in the form.
Next, the automatic diagnostic system lists the most probable diseases in the input information in order of probability, and generates a question to narrow down the diseases. The automatic diagnosis system can effectively utilize the medical consultation log information (log) in this enumeration.
When the user answers a question, the automatic diagnostic system uses the result of the question to further narrow down the disease and repeat the question. The automatic diagnosis system can effectively utilize the medical consultation log information (log) in this narrowing down.
The automatic diagnostic system ends the question when it is no longer possible to narrow down the most probable diseases with such a simple question.

The series of processes described above can be executed by hardware or software.
In other words, the functional configuration of FIG. 3 is merely an example and is not particularly limited. That is, it suffices if the server 1 is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose personal computer.

The recording medium containing such a program is not only composed of the removable media 31 of FIG. 2 which is distributed separately from the device main body in order to provide the program to the user, but also is preliminarily incorporated in the device main body. It is composed of a recording medium or the like provided in. The removable media 31 is composed of, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is composed of, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versaille Disk), or the like. The magneto-optical disk is composed of an MD (Mini-Disc) or the like. Further, the recording medium provided to the user in a state of being incorporated in the apparatus main body in advance includes, for example, the ROM 12 of FIG. 2 in which the program is recorded, the hard disk included in the storage unit 18, and the like.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.

1 ... server, 2 ... user terminal, 3 ... doctor terminal, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... bus, 15 ... input / output Interface, 16 ... Input unit, 17 ... Output unit, 18 ... Storage unit, 19 ... Communication unit, 20 ... Drive, 31 ... Removable media, 51 ... Doctor list presentation Department, 52 ... Doctor selection reception department, 53 ... Counseling support department, 54 ... Counseling result recording control department, 55 ... Evaluation reception department, 61 ... Doctor information DB, 62 ... Counseling Result DB

Claims (5)

An information processing device that supports medical consultations
A management means that manages each of a plurality of medical consultation responders by associating the attribute information of the medical consultation responder with the past medical consultation log information by the medical consultation responder.
The attribute information of each of the plurality of medical consultation responders is presented to the terminal of the predetermined user who has accessed, and the candidate medical treatment for medical consultation selected by the user among the plurality of medical consultation responders is presented. For the consultation responder, the presentation means for presenting the medical consultation log information of the candidate medical consultation responder and the presentation means.
A medical consultation support means for executing control to support the medical consultation of the user to the medical consultation responder in charge of the medical consultation selected by the user from one or more candidate medical consultation responders.
The content of the medical consultation by the medical consultation responder in charge, which is the control target of the medical consultation support means, is generated as the medical consultation log information of the medical consultation responder in charge, and the control to be supplied to the management means is executed. Medical consultation log generation means and
With
The medical consultation support means
As a control for supporting the medical consultation, a control for transmitting the abnormal value from the terminal of the user to the terminal of the medical consultation responder in charge is executed, triggered by the biometric data of the user becoming an abnormal value. ,
The medical consultation log information generated by the medical consultation log generation means is information applied to at least one of the use for recording in My Number and the use linked to an electronic medical record.
Information processing device. Further equipped with an evaluation receiving means for receiving the evaluation of the user to the medical consultation person in charge,
The management means manages the evaluation of the medical consultation responder in charge as a part of the attribute information of the medical consultation responder in charge.
The information processing device according to claim 1. The medical consultation log information includes information transmitted and received between the terminal of the medical consultation responder in charge and the terminal of the user during the medical consultation.
The information processing device according to claim 1 or 2. In the information processing method executed by the information processing device that supports medical consultation
A management step that manages each of a plurality of medical consultation responders by associating the attribute information of the medical consultation responder with the past medical consultation log information by the medical consultation responder.
The attribute information of each of the plurality of medical consultation responders is presented to the terminal of the predetermined user who has accessed, and the candidate medical treatment for medical consultation selected by the user among the plurality of medical consultation responders is presented. For the consultation responder, the presentation step of presenting the medical consultation log information of the candidate medical consultation responder and the presentation step.
A medical consultation support step that executes control to support the medical consultation of the user for the medical consultation responder in charge of the medical consultation selected by the user from one or more candidate medical consultation responders.
Control that generates the content of the medical consultation by the medical consultation responder in charge, which is the control target in the medical consultation support step, as the medical consultation log information of the medical consultation responder in charge, and supplies it as the management target of the management step. Medical consultation log generation steps to perform and
Including
The medical consultation support step is
As a control to support the medical consultation, control of transmission of the abnormal value from the terminal of the user to the terminal of the medical consultation responder in charge is executed, triggered by the biometric data of the user becoming an abnormal value. Including steps
The medical consultation log information generated in the medical consultation log generation step is information applied to at least one of the uses for recording to My Number and the use linked to an electronic medical record.
Information processing method. For computers that support medical consultations
A management step that manages each of a plurality of doctors by associating the attribute information of the medical consultation responder with the past medical consultation log information by the medical consultation responder.
The attribute information of each of the plurality of medical consultation responders is presented to the terminal of the predetermined user who has accessed, and the candidate medical treatment for medical consultation selected by the user among the plurality of medical consultation responders is presented. For the consultation responder, the presentation step of presenting the medical consultation log information of the candidate medical consultation responder and the presentation step.
A medical consultation support step that executes control to support the medical consultation of the user for the medical consultation responder in charge of the medical consultation selected by the user from one or more candidate medical consultation responders.
Control that generates the content of the medical consultation by the medical consultation responder in charge, which is the control target in the medical consultation support step, as the medical consultation log information of the medical consultation responder in charge, and supplies it as the management target of the management step. Medical consultation log generation steps to perform and
To execute control processing including
As at least part of the medical consultation support step
As a control to support the medical consultation, the control of transmission of the abnormal value from the terminal of the user to the terminal of the medical consultation responder in charge is executed, which is triggered by the biometric data of the user becoming an abnormal value. ,
The medical consultation log information generated in the medical consultation log generation step is information applied to at least one of the uses for recording to My Number and the use linked to an electronic medical record.
program.

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