JP6938592B2 - Information processing system - Google Patents

Description

The present invention relates to an information processing system for supporting a user who uses a train.

When a user with some physical disability uses the train, the station staff guides the user by providing various assistance such as getting on and off the train at the request of the user. In Patent Document 1, the mobile phone number of the station employee who is closest to the user who entered the station yard is acquired, and a message instructing the user's guidance is sent to the acquired mobile phone number to inform the station employee of the user. The technology to guide the user is disclosed.

Japanese Unexamined Patent Publication No. 2000-200369

However, even when the technique of Patent Document 1 is used, for example, if the station staff is guiding other users or performing other duties other than the duties of guiding the users, the station staff is in the station yard. It may not be possible to immediately guide the user who entered. In this case, the user has to wait until he / she is guided by the station staff, and there is a problem that the train cannot be used smoothly.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide an information processing system capable of smoothly using a train.

The information processing system according to the first aspect of the present invention is an information processing system including a user device used by a train user, a station employee terminal used by a station employee, and a management device for managing information about the user. The user device has a detection unit that detects that a button provided on the user device has been pressed, and a detection unit that detects that the button has been pressed. The management device includes the device transmission unit that transmits the device identification information for identifying the device to the management device, and the management device includes the device identification information, the user identification information for identifying the user, and the user identification information. A storage unit that stores auxiliary information indicating the contents of assistance required when a user uses a train in association with each other, a device information acquisition unit that acquires the device identification information from the user device, and the device information. When the acquisition unit acquires the device identification information, the specific unit that specifies the user arrival time arriving at the boarding station used for boarding by the user and the device identification acquired by the device information acquisition unit. The user identification information, the auxiliary information, and the user arrival time specified by the specific unit, which are stored in the storage unit in association with the information, are transmitted to the station employee terminal used by the station employee of the boarding station. The station staff terminal has a device transmission unit, and the station employee terminal has a display control unit that displays the user identification information, the auxiliary information, and the user arrival time on the display unit.

The user identification information may include the address of the user, and the specific unit includes the time when the user presses the button and the movement of the user from the address to the boarding station. The user arrival time may be specified based on the travel time.

The user device may further have a position information acquisition unit that acquires position information indicating the position of the user device, and the device transmission unit may detect that the button has been pressed by the detection unit. The position information acquired by the position information acquisition unit at the time of detection may be further transmitted to the management device, and the specific unit may use the time when the user presses the button and the position information. The user arrival time may be specified based on the travel time required to travel from the indicated position of the user equipment to the boarding station.

When the device information acquisition unit acquires the position information after the user arrival time has elapsed, the specific unit sets the travel time required to move from the position of the user device indicated by the position information to the boarding station. Based on this, the new user arrival time may be specified.

The detection unit may detect a pressing pattern in which the button is pressed, or the device transmitting unit may further transmit pattern information indicating the pressing pattern detected by the detection unit to the management device. Alternatively, the storage unit may store the auxiliary information indicating the content of the auxiliary that is different for each pressing pattern indicated by the pattern information, and the device transmission unit may store the device information acquisition unit. When the pattern information is further acquired, the device identification information and the auxiliary information stored in the storage unit in association with the pattern information may be transmitted to the station staff terminal.

The device transmission unit transmits a message indicating that the user has arrived at the boarding station to the station staff terminal when the position of the user device is within a predetermined range including the entrance / exit of the boarding station. You may.

The device transmission unit may transmit the message to the station staff terminal when the position of the user device corresponding to the device identification information acquired by the device information acquisition unit is within the predetermined range. ..

The station staff terminal has a search unit that searches for a train arrival time at which the train on which the user gets on arrives at the station where the user gets off, and a search unit on which the train on which the user gets on arrives at the train arrival time. It may further have a notification unit for notifying the other station staff terminal used by the station staff of the getting-off station with a message indicating that.

According to the present invention, there is an effect that the train can be used smoothly.

It is a figure for demonstrating the outline of an information processing system. It is a figure which shows the structure of the user equipment. It is a figure which shows the structure of the management device. It is a figure which shows an example of the structure of a user management database. It is a figure which shows the structure of the station staff terminal. It is a figure which shows an example of the display screen of a dedicated application. It is a figure which shows an example of the display screen of a messenger application. It is a sequence diagram which shows the processing flow of an information processing system.

[Overview of Information Processing System S]
FIG. 1 is a diagram for explaining an outline of the information processing system S. The information processing system S is a system for providing a support service. The support service is a service for supporting the use of the train by the user U. User U is a train user who needs some assistance when using the train (for example, a disabled person who regularly uses a wheelchair). The information processing system S includes a user device 1, a management device 2, and a station employee terminal 3.

The user device 1 is a device used by the user U, for example, a computer. The user device 1 is provided with a button B for requesting assistance at the boarding station used by the user U for boarding. The assistance is, for example, assistance for getting on and off a train or an elevator, going up and down stairs, and the like. The user device 1 stores device identification information corresponding to the user device 1. The device identification information is information for identifying the user device 1, and is, for example, an ID indicated by an alphanumeric character string.

The user device 1 is distributed to the user U who has contracted the support service. The number of user devices 1 distributed to the user U may be one or a plurality. For example, when a plurality of user devices 1 are distributed to one user U, one user device 1 is placed in the user U's house for home use, and the other user device 1 is used for work. It may be placed in the workplace of the user U as a prior use. In the present embodiment, the user device 1 will be described as a home-use user device 1. The user device 1 may be carried by the user U when the user U goes out.

The management device 2 is a device that manages information about the user U, and is, for example, a server. The information about the user U is, for example, the information registered at the time of contracting the support service, and includes the name of the user U, the contents of assistance required when the user U uses the train, and the like.

The station employee terminal 3 is a terminal used by the station employee E, for example, a smartphone or a tablet. A dedicated application program (hereinafter, referred to as "dedicated application") for displaying information provided in the support service is installed in the station staff terminal 3.

In the example shown in FIG. 1, first, when the user U presses the button B of the user device 1 when heading from his / her home to the station, the user device 1 transfers the stored device identification information to the management device 2. It is transmitted ((1) and (2) in FIG. 1).

When the management device 2 acquires the device identification information from the user device 1, the management device 2 identifies the user arrival time ((3) in FIG. 1). The user arrival time is the scheduled time when the user U who owns the user device 1 indicated by the device identification information arrives at the boarding station. The management device 2 transmits the specified user arrival time and information about the user U based on the device identification information to the station employee terminal 3 used by the station employee E at the boarding station ((4) in FIG. 1).

Then, the station employee terminal 3 displays the user arrival time and the information about the user U acquired from the management device 2 on the display unit ((5) in FIG. 1). After that, when the user U arrives at the boarding station around the time when the user arrives, the station employee E assists the user U in boarding. By doing so, the station employee E can recognize in advance that the user U will come around the time when the user arrives. As a result, when the user U arrives at the boarding station, it is highly probable that the station employee E will guide him without waiting. As a result, the information processing system S allows the user U to smoothly use the train.
Hereinafter, the configurations of the user equipment 1, the management device 2, and the station staff terminal 3 will be described.

[Configuration of user device 1]
FIG. 2 is a diagram showing the configuration of the user device 1. The user device 1 has a communication unit 11, a position information acquisition unit 12, a storage unit 13, and a control unit 14. The communication unit 11 is an interface for connecting to a network, and is configured to include, for example, a wireless LAN (Local Area Network) controller.

The position information acquisition unit 12 acquires position information indicating the position of the user device 1 by measuring the position of the user device 1 using the satellite positioning system. The position information acquisition unit 12 is, for example, a GPS (Global Positioning System) receiver, and calculates the position of the user device 1 by using the position of the GPS satellite indicated by the positioning signal received by the GPS receiver. Measure the position of the user device 1. The position information acquisition unit 12 acquires position information at predetermined intervals (for example, every minute).

The storage unit 13 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 13 stores a program executed by the control unit 14. The storage unit 13 stores the device identification information assigned to the user device 1.

The control unit 14 is, for example, a CPU (Central Processing Unit). The control unit 14 functions as the detection unit 141 and the device transmission unit 142 by executing the program stored in the storage unit 13.

The detection unit 141 detects that the button B has been pressed. The detection unit 141 may detect a pressing pattern in which the button B is pressed. The pressing pattern is, for example, a pattern in which the button B is pressed once, a pattern in which the button B is pressed a plurality of times in succession, a pattern in which the button B is pressed and held, and the like.

When the detection unit 141 detects that the button B has been pressed, the device transmission unit 142 transmits the device identification information stored in the storage unit 13 to the management device 2 via the communication unit 11 to get on the train. Request assistance at the station. In this way, the information processing system S can be boarded by allowing the user U to request assistance at the boarding station simply by pressing the button B provided on the user device 1. It is possible to reduce the burden on the user U required for the procedure for requesting assistance at the station.

The device transmission unit 142 may transmit various information to the management device 2 together with the device identification information. The device transmission unit 142 may transmit, for example, the device identification information and the detection time when the detection unit 141 detects that the button B is pressed to the management device 2. Further, the device transmission unit 142 may transmit, for example, the device identification information and the position information acquired by the position information acquisition unit 12 to the management device 2 when the detection unit 141 detects that the button B has been pressed. good. Further, the device transmission unit 142 may further transmit the pattern information indicating the pressing pattern detected by the detection unit 141 to the management device 2 together with the device identification information.

[Configuration of management device 2]
FIG. 3 is a diagram showing the configuration of the management device 2. The management device 2 has a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 is an interface for connecting to a network, and is configured to include, for example, a LAN controller.

The storage unit 22 is a storage medium such as a ROM, RAM, and a hard disk. The storage unit 22 stores a program executed by the control unit 23. The storage unit 22 stores information about the station employee E. The information about the station employee E includes at least the information indicating the station and the information for identifying the station employee terminal 3 used by the station employee E working at the station. In addition, the storage unit 22 stores a user management database that manages information about the user U.

FIG. 4 is a diagram showing an example of the configuration of the user management database. In the user management database shown in FIG. 4A, device identification information, user identification information, and auxiliary information are stored in association with each other as information regarding the user U. The user identification information is information for identifying the user U, and includes, for example, the name of the user U, the address of the user U, an image showing the face of the user U, and the like. The auxiliary information is information indicating the contents of the auxiliary required when the user U uses the train. The auxiliary information may include the contents of a plurality of auxiliary.

Returning to FIG. 3, the control unit 23 is, for example, a CPU. The control unit 23 functions as the device information acquisition unit 231 and the identification unit 232 and the device transmission unit 233 by executing the program stored in the storage unit 22.

The device information acquisition unit 231 acquires device identification information from the user device 1 via the communication unit 21. The device information acquisition unit 231 may acquire various information (detection time, position information, pattern information, etc.) from the user device 1 together with the device identification information via the communication unit 21.

When the device information acquisition unit 231 acquires the device identification information, the identification unit 232 specifies the user arrival time when the user U corresponding to the device identification information arrives at the boarding station used for boarding. The "user U corresponding to the device identification information" is a user U indicated by the user identification information stored in the user management database in association with the device identification information.

Specifically, first, the specific unit 232 specifies the boarding station. For example, when the boarding station information indicating the boarding station registered at the time of contracting the support service is further stored in the user management database in association with the device identification information, the specific unit 232 acquires the device information in the user management database. The boarding station is specified by acquiring the boarding station information stored in association with the device identification information acquired by the unit 231. The identification unit 232 may specify the station closest to the address of the user U stored in association with the device identification information acquired by the device information acquisition unit 231 in the user management database as the boarding station.

Then, the identification unit 232 specifies the user arrival time when the user U arrives at the boarding station. For example, when the required time registered at the time of contracting the support service is further stored in the user management database in association with the device identification information, the specific unit 232 starts from the pressing time when the user U presses the button B. The time when the required time stored in the user management database in association with the device identification information acquired by the device information acquisition unit 231 has elapsed is specified as the user arrival time. The required time is, for example, the time declared by the user U as the travel time required for the movement from the user U's home to the boarding station. The pressing time may be the detection time when the detection unit 141 of the user device 1 detects that the user U has pressed the button B, or the device information acquisition unit 231 obtains the device identification information from the user device 1. It may be the acquired acquisition time.

The identification unit 232 may specify the user arrival time using the address of the user U stored in the user management database. Specifically, the specific unit 232 is a movement related to the time when the user U presses the button B and the movement from the address of the user U stored in the user management database to the boarding station. Identify the user arrival time based on the time.

More specifically, first, the specific unit 232 moves from the address of the user U stored in the user management database in association with the device identification information acquired by the device information acquisition unit 231 to the boarding station. Identify the time. For example, when an attribute indicating the walking mode of the user U (for example, a wheelchair or a wand) is included in the user identification information, the specific unit 232 weights the travel time using a coefficient according to the attribute. You may. Then, the specifying unit 232 specifies the time when the specified moving time has elapsed from the pressing time as the user arrival time.

When the device information acquisition unit 231 acquires the position information together with the device identification information from the user device 1, the identification unit 232 may specify the user arrival time using the position information. Specifically, the specific unit 232 is from the position of the user device 1 indicated by the pressing time when the user U presses the button B and the position information acquired by the device information acquisition unit 231 together with the device identification information to the boarding station. The user arrival time is specified based on the travel time required for the travel. By doing so, the management device 2 can improve the accuracy of specifying the user arrival time.

When the device information acquisition unit 231 acquires the position information from the user device 1, the identification unit 232 specifies the user arrival time using the position information, and the device information acquisition unit 231 specifies the position information from the user device 1. If the user U's address is not used, the user arrival time may be specified. For example, when the user device 1 is placed in a house, the position information acquisition unit 12 of the user device 1 may not be able to acquire the position information due to poor radio waves. Even in such a case, the management device 2 can specify the user arrival time by using the address of the user U registered in advance.

The device transmission unit 233 is specified by the user identification information, the auxiliary information, and the identification unit 232 stored in the user management database in association with the device identification information acquired by the device information acquisition unit 231 via the communication unit 21. The user arrival time is transmitted to the station clerk terminal 3 used by the station clerk E of the boarding station specified by the specific unit 232.

The device transmission unit 233 may transmit auxiliary information indicating different contents of assistance to the station staff terminal 3 according to the pressing pattern in which the user U presses the button B of the user device 1. In this case, the user management database further associates and stores pattern information indicating the pressing pattern.

In the user management database shown in FIG. 4B, auxiliary information indicating the contents of different auxiliary is stored for each pressing pattern indicated by the pattern information. In this case, when the device information acquisition unit 231 acquires the pattern information together with the device identification information, the device transmission unit 233 includes the user identification information stored in the user management database in association with the device identification information and the device identification information. The auxiliary information stored in the user management database in association with the pattern information and the user arrival time specified by the specific unit 232 are transmitted to the station staff terminal 3. By doing so, the management device 2 can present to the station staff E the contents of assistance that change according to the physical condition of the user U and the like.

The device transmission unit 233 may transmit a new user arrival time to the station employee terminal 3 when the user arrival time transmitted to the station employee terminal 3 has elapsed. Specifically, first, when the device information acquisition unit 231 acquires the position information from the user device 1 after the user arrival time has elapsed, the specific unit 232 gets on from the position of the user device 1 indicated by the position information. Identify new user arrival times based on the travel time required to travel to the station. Then, the device transmission unit 233 transmits the new user arrival time specified by the specific unit 232 to the station staff terminal 3. By doing so, the management device 2 can present the station employee E with a new user arrival time having a higher accuracy than the user arrival time initially presented. For example, if there is a large discrepancy between the initially presented user arrival time and the newly presented user arrival time, station staff E will enter and exit the boarding station until user U arrives at the boarding station. It is possible to prevent a situation in which a person has to wait in the vicinity.

When the user U arrives at the boarding station, the device transmission unit 233 may transmit a message indicating that the user U has arrived at the boarding station to the station staff terminal 3. Specifically, the device transmission unit 233 sends an arrival message indicating that the user U has arrived at the boarding station when the position of the user device 1 is within a predetermined range including the entrance / exit of the boarding station. Send to terminal 3. The predetermined range may be within the premises of the boarding station, or may be a range from a point of the entrance / exit of the boarding station to a preset distance (for example, 10 meters). By doing so, the management device 2 can make the station employee E recognize that the user U has arrived at the boarding station.

The device transmission unit 233 transmits an arrival message to the station staff terminal 3 on condition that the user device 1 existing in the predetermined range is the user device 1 whose button B is pressed by the user U. You may. Specifically, the device transmission unit 233 transmits an arrival message to the station staff terminal 3 when the position of the user device 1 corresponding to the device identification information acquired by the device information acquisition unit 231 is within a predetermined range. .. By doing so, the management device 2 sends an arrival message to the station staff terminal 3 when the other user device 1 owned by the other user U accidentally falls within a predetermined range. Can be prevented.

[Configuration of station staff terminal 3]
FIG. 5 is a diagram showing the configuration of the station staff terminal 3. The station employee terminal 3 has a communication unit 31, a display unit 32, an operation unit 33, a storage unit 34, and a control unit 35. The communication unit 31 is an interface for connecting to a network, and is configured to include, for example, a wireless LAN controller.

The display unit 32 is a display. The operation unit 33 is an input device that receives the operation of the station employee E, and is, for example, a touch panel provided on the display unit 32. The storage unit 34 is a storage medium such as a ROM, RAM, and a hard disk. The storage unit 34 stores a program executed by the control unit 35.

The control unit 35 is, for example, a CPU. The control unit 35 functions as a user information acquisition unit 351, a display control unit 352, a search unit 353, and a notification unit 354 by executing the program stored in the storage unit 34.

The user information acquisition unit 351 acquires the user identification information, the auxiliary information, and the user arrival time from the management device 2 via the communication unit 31. The display control unit 352 causes the display unit 32 to display the user identification information, the auxiliary information, and the user arrival time acquired by the user information acquisition unit 351. The display control unit 352 causes the display unit 32 to display, for example, the display screen of the dedicated application in which the user identification information, the auxiliary information, and the user arrival time are displayed.

FIG. 6 is a diagram showing an example of a display screen of the dedicated application. On the display screen of the dedicated application shown in FIG. 6A, the name of the user U, the image showing the face of the user U, the auxiliary contents, and the estimated time of arrival are displayed in the display column D1. In the example shown in FIG. 6A, the display control unit 352 displays a map showing the position of the user device 1 or the route from the address of the user U to the boarding station on the display screen of the dedicated application as shown in the display column D2. It may be displayed in. The display field D3 will be described later. In this way, by displaying the display screen of the dedicated application as shown in FIG. 6A by the station employee terminal 3, the station employee E recognizes that the user U who needs assistance will come around the estimated time of arrival. can do.

Returning to FIG. 5, the station staff terminal 3 notifies the other station staff terminals 3 used by the station staff E of the getting-off station of the arrival time of the train at which the train on which the user U gets off arrives at the getting-off station where the user U gets off. You may. Specifically, first, the search unit 353 searches for the arrival time of the train at which the train on which the user U gets on arrives at the station where the user U gets off. The search unit 353 searches for the train arrival time using, for example, a service that manages train operation information. When the management device 2 manages the train operation information, the train arrival time may be searched by referring to the operation information managed by the management device 2.

Then, the notification unit 354 notifies the other station staff terminal 3 used by the station staff E of the getting-off station of a disembarkation message indicating that the train on which the user U has boarded arrives at the train arrival time. For example, a messenger application program (hereinafter referred to as "messenger application") for sending and receiving a message between a plurality of station employee terminals 3 is installed in the station employee terminal 3, and the notification unit 354 uses the messenger application. Notify the disembarkation message to the other station staff terminal 3. The notification unit 354 may notify another station employee terminal 3 of the disembarkation message via the management device 2.

In the example shown in FIG. 6A, the display column D3 displays a list of candidates for the station where the user U gets off. When the station employee E performs an operation of selecting one station from the list of candidates for the station to get off, the search unit 353 searches the timetable of the train heading for the selected station from the boarding station. The display control unit 352 displays the timetable searched by the search unit 353 on the display screen as shown in the display field D3 shown in FIG. 6B. When the station employee E performs an operation of selecting the train on which the user U will board from the timetable, the search unit 353 searches for the train arrival time at which the selected train arrives at the getting-off station. Then, the notification unit 354 notifies the station employee terminal 3 of the disembarkation message via the messenger application.

FIG. 7 is a diagram showing an example of a display screen of the messenger application. When the notification unit 354 notifies the other station employee terminal 3 of the disembarkation message, the other station employee terminal 3 causes the message M as shown in FIG. 7 to be displayed on the display screen of the messenger application. By doing so, the station employee E at the getting-off station can recognize when the train on which the user U has boarded arrives at the getting-off station.

[Processing of information processing system S]
Subsequently, the processing flow of the information processing system S will be described. FIG. 8 is a sequence diagram showing a processing flow of the information processing system S. This process is started when the user U at home presses the button B of the user device 1 and the detection unit 141 of the user device 1 detects the pressing of the button B (S1). .. When the detection unit 141 detects that the button B has been pressed, the device transmission unit 142 transmits the device identification information stored in the storage unit 13 to the management device 2 via the communication unit 11 (S2).

When the device information acquisition unit 231 acquires the device identification information from the user device 1, the identification unit 232 identifies the boarding station used for boarding by the user U corresponding to the device identification information (S3). The identification unit 232 specifies the user arrival time when the user U arrives at the specified boarding station (S4).

The device transmission unit 233 is specified by the user identification information, the auxiliary information, and the identification unit 232 stored in the user management database in association with the device identification information acquired by the device information acquisition unit 231 via the communication unit 21. The user arrival time is transmitted to the station employee terminal 3 used by the station employee E of the boarding station specified by the specific unit 232 (S5).

Then, when the user information acquisition unit 351 acquires the user identification information, the auxiliary information, and the user arrival time from the management device 2, the display control unit 352 of the station employee terminal 3 obtains the acquired user identification information. The auxiliary information and the user arrival time are displayed on the display unit 32 (S6).

[Effects in this embodiment]
As described above, when the user device 1 detects that the button B is pressed by the user U, the information processing system S transmits the device identification information stored in advance to the management device 2 and manages the device. 2 specifies the user arrival time when the user U arrives at the boarding station, and stores the user identification information, auxiliary information, and the user arrival time in association with the acquired device identification information at the boarding station. It is transmitted to the station clerk terminal 3 used by the station clerk E, and the station clerk terminal 3 displays the acquired user identification information, auxiliary information, and user arrival time. By doing so, the station employee E can recognize in advance that the user U will come around the time when the user arrives. As a result, when the user U arrives at the boarding station, it is highly probable that the station employee E will guide him without waiting. As a result, the information processing system S allows the user U to smoothly use the train.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist thereof. be. For example, all or a part of the device can be functionally or physically distributed / integrated in any unit. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination also has the effect of the original embodiment.

1 User equipment 11 Communication unit 12 Position information acquisition unit 13 Storage unit 14 Control unit 141 Detection unit 142 Equipment transmission unit 2 Management device 21 Communication unit 22 Storage unit 23 Control unit 231 Equipment information acquisition unit 232 Specific unit 233 Device transmission unit 3 Station employee terminal 31 Communication unit 32 Display unit 33 Operation unit 34 Storage unit 35 Control unit 351 User information acquisition unit 352 Display control unit 353 Search unit 354 Notification unit B Button D Display field E Station employee S Information processing system U User

Claims (7)

Information that is a user device used by a train user and has the user device existing at the user's address, a station employee terminal used by a station employee, and a management device that manages information about the user. It's a processing system
The user equipment is
A detection unit that detects that a button provided on the user device has been pressed, and a detection unit.
When the detection unit detects that the button has been pressed, the device transmission unit that transmits the device identification information for identifying the user device to the management device, and the device transmission unit.
Have,
The management device is
The device identification information, the user identification information including the address and for identifying the user, and the auxiliary information indicating the contents of the assistance required when the user uses the train. A storage unit that is associated and stored,
A device information acquisition unit that acquires the device identification information from the user device,
When the device information acquisition unit acquires the device identification information, the time when the user presses the button and the boarding station used by the user to board the user from the address. A specific unit that specifies a user arrival time when the user arrives at the boarding station from the address based on the travel time required for the movement.
The user identification information stored in the storage unit in association with the device identification information acquired by the device information acquisition unit, the auxiliary information, and the user arrival time specified by the specific unit are set at the boarding station. The device transmitter that transmits to the station staff terminal used by the station staff
Have,
The station employee terminal has a display control unit that displays the user identification information, the auxiliary information, and the user arrival time on the display unit.
Information processing system. It is a user device used by a train user and has the user device existing in a place other than the station and the train, a station staff terminal used by the station staff, and a management device for managing information about the user. It is an information processing system
The user equipment is
A position information acquisition unit that acquires position information indicating the position of the user device, and
A detection unit that detects that a button provided on the user device has been pressed, and a detection unit.
When the detection unit detects that the button has been pressed, the device identification information for identifying the user device and the position information acquisition unit when the detection unit detects that the button has been pressed. A device transmission unit that transmits the position information acquired by the device to the management device, and
Have,
The management device is
A storage unit that stores the device identification information, the user identification information for identifying the user, and the auxiliary information indicating the contents of the assistance required when the user uses the train in association with each other.
A device information acquisition unit that acquires the device identification information from the user device,
In order for the user to board from the time when the user presses the button and the position of the user device indicated by the position information when the device information acquisition unit acquires the device identification information. based on the travel time and according to the movement to the boarding station to use, a specifying unit for the user to identify the user arrival time to arrive at the boarding station from the position of the user device,
The user identification information stored in the storage unit in association with the device identification information acquired by the device information acquisition unit, the auxiliary information, and the user arrival time specified by the specific unit are set at the boarding station. The device transmitter that transmits to the station staff terminal used by the station staff
Have,
The station employee terminal has a display control unit that displays the user identification information, the auxiliary information, and the user arrival time on the display unit.
Information processing system. When the device information acquisition unit acquires the position information after the user arrival time has elapsed, the specific unit sets the travel time required to move from the position of the user device indicated by the position information to the boarding station. Based on, identify the new user arrival time,
The information processing system according to claim 2. The detection unit detects a pressing pattern in which the button is pressed,
The device transmission unit further transmits pattern information indicating the pressing pattern detected by the detection unit to the management device.
The storage unit stores the auxiliary information indicating the contents of the auxiliary, which are different for each of the pressing patterns indicated by the pattern information.
When the device information acquisition unit further acquires the pattern information, the device transmission unit transmits the device identification information and the auxiliary information stored in the storage unit in association with the pattern information to the station staff terminal.
The information processing system according to any one of claims 1 to 3. The device transmission unit transmits a message indicating that the user has arrived at the boarding station to the station staff terminal when the position of the user device is within a predetermined range including the entrance / exit of the boarding station. do,
The information processing system according to any one of claims 1 to 4. The device transmission unit transmits the message to the station staff terminal when the position of the user device corresponding to the device identification information acquired by the device information acquisition unit is within the predetermined range.
The information processing system according to claim 5. The station staff terminal
A search unit that searches for the arrival time of the train at which the train selected by the station staff as the train on which the user gets on arrives at the station where the user gets off.
A notification unit that notifies other station staff terminals used by the station staff of the disembarking station of a message indicating that the train on which the user has boarded arrives at the train arrival time.
Have more,
The information processing system according to any one of claims 1 to 6.

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