JP6940574B2 - Management equipment, operation system, program and operation method - Google Patents

Description

The present invention relates to a management device, an operation system, a program, and an operation method for managing a user movement service in which a user is boarded and moved on a moving body.

Conventionally, as this type of user movement service, a user is placed on a moving body such as a bus that patrolls in a predetermined service providing area according to a specified moving route according to a specified timetable, and the user is moved within the service providing area. Services that support it are known. Such services can be used, for example, for employees of a company to travel between multiple facilities of the company on an employee bus, or for buses and monorails that patrol the premises of large event venues and amusement parks. It is used in situations where visitors move around the premises on board.

Further, Patent Document 1 discloses an automatic vehicle dispatch system that dispatches an unmanned vehicle (mobile body) in response to a user's call (use request). This system determines the driving route of the vehicle from the map information from the current location of the vehicle to the place where the call is received, drives the vehicle unmanned along the traveling route, and dispatches the vehicle.

Japanese Unexamined Patent Publication No. 11-184521

In general, for the user mobile service, it is important for smooth service operation to grasp in advance the demand of the user who gets on the mobile body (the number of users who use the mobile body, the time of use, the place where the user gets on and off, etc.). Therefore, a system that receives a usage request from a user in advance is effective, but in reality, there is a problem that the user often forgets the usage request.

The management device according to one aspect of the present invention is a management device that manages a user movement service for carrying a user on a moving body and moving the user in response to a usage request from the user. This management device includes a collection unit that collects movement prediction information for predicting the movement of a user, an estimation unit that estimates a user who uses the mobile body based on the movement prediction information collected by the collection unit, and an estimation unit. It has a transmission unit that transmits a usage proposal notification proposing the use of the mobile body to the user's communication terminal device estimated by the estimation unit.
In the management device, the movement prediction information may include at least one of the user's location information, activity schedule information, and communication information.
Further, in the management device, the transmission unit proposes the use based on the storage unit that stores the movement-related performance information of the user and the usage prediction of the moving body estimated from the movement-related performance information accumulated by the storage unit. It may have a transmission determination unit that determines a communication terminal device for transmitting a notification.
Further, the management device may have a plan determination unit that determines a movement plan of the moving body based on the usage request.
Further, in the management device, the movement plan may include a movement route and a time schedule of the moving body.
Further, in the management device, the movement plan may include a stop point and a time schedule of the moving body.
Further, the management device has a receiving unit that receives a response usage request transmitted from the communication terminal device in response to the usage proposal notification transmitted by the transmitting unit, and the plan determining unit has the receiving unit. The movement plan may be determined based on the received response usage request.
Further, in the management device, the plan determination unit may determine the movement plan by using the weighting according to the response content of the response use request received by the reception unit.
Further, in the management device, the management device has a storage unit for accumulating the movement-related performance information of the user, and in the plan determination unit, among the communication terminal devices to which the transmission unit has transmitted the usage proposal notification, the reception unit is the reception unit. The movement plan may be determined based on the movement-related performance information of the user of the communication terminal device that has not received the response use request.
Further, the management device has a storage unit for accumulating the movement-related performance information of the user, and the plan determination unit is based on the movement-related performance information accumulated by the storage unit and the usage request. May be the one that determines.

The system according to another aspect of the present invention is a system that operates a user movement service in which a user is boarded and moved on a moving body in response to a usage request from the user. This system includes any of the above management devices and a user's communication terminal device.

The program according to still another aspect of the present invention is a program executed on the computer of the management device that manages the user movement service for boarding and moving the user on the moving body in response to the usage request from the user. This program includes a process of collecting movement prediction information for predicting the movement of a user, a process of estimating a user who uses the moving object based on the collected movement prediction information, and a communication terminal device of the estimated user. To cause the computer to perform a step of transmitting a usage proposal notification proposing the use of the moving body.

The operation method according to still another aspect of the present invention is an operation method of operating a user movement service in which a user is boarded and moved on a moving body in response to a usage request from the user. This operation method includes a process of collecting movement prediction information for predicting the movement of a user, a process of estimating a user who uses the moving object based on the collected movement prediction information, and a communication terminal of the estimated user. It has a step of transmitting a usage proposal notification proposing the use of the moving body to the device.

According to the present invention, it is possible to prevent the user from forgetting the usage request, and it is possible to improve the frequency of use of the user movement service in which the user is boarded and moved on the moving body in response to the usage request.

Explanatory drawing which shows the outline of the transportation service managed and operated by the system which concerns on embodiment. Explanatory drawing which shows an example of the whole structure of the system. A flow schematic diagram showing the processing flow of the entire system. The functional block diagram of the in-vehicle device mounted on the vehicle in the system. The functional block diagram of the management server that composes the system. An explanatory diagram showing an example of communication information (email) that can be used as movement prediction information in the system. Explanatory drawing which shows an example of the display screen displayed on the user communication terminal in this system.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
In the following embodiment, a human transportation service operation system that operates a user movement service (transportation service for transporting people) that moves a user on a vehicle (mobile body) in response to a usage request from the user. Although the case where it is applied to (hereinafter, simply referred to as “system”) will be described, the vehicle used for the service is not limited to a specific type of vehicle. In this system, a vehicle consisting of a shared bus will be described as an example, but it may be a vehicle for personal use such as a taxi. Further, the moving body may be a moving body such as a car, a truck, or a motorcycle that moves on a road that is a moving route on the ground, or a moving body that can fly and move on a moving route in a space such as the sky. It may be a mobile body that can move along a movement route underground, above water (for example, at sea), underwater (for example, underwater), or the like.

FIG. 1 is an explanatory diagram showing an outline of a transportation service managed and operated by the system according to the present embodiment.
The transportation service of the present embodiment is between two corporate facilities A and B used by a user (employee) 41 who is an employee of a company, and a station C used by these corporate facilities A and B and user 41 for commuting. When the user 41 moves between the two, the user is moved (transported) by using the vehicle 40 which is an employee bus. In the present embodiment, when a usage request is received from the user 41, the vehicle 40 is dispatched at the boarding locations A, B, C corresponding to the usage request and the usage time, and the disembarking locations A, B, according to the usage request. A vehicle dispatch service is operated in which the user 41 is carried to C and the user 41 is dropped off at the place of disembarkation.

FIG. 2 is an explanatory diagram showing an example of the overall configuration of the system according to the present embodiment.
FIG. 3 is a flow schematic diagram showing a processing flow of the entire system according to the present embodiment.
The system of the present embodiment includes a management server 10 as a management device for managing the transportation service of the present embodiment in which a person is moved by using the vehicle 40, and a vehicle mounted on a plurality of vehicles 40 traveling with a user 41. The device 20 includes user communication terminals 30 and 31 as a plurality of communication terminal devices capable of executing an application for using the transportation service of the present embodiment.

The user communication terminals 30 and 31 of the present embodiment are devices used by each user 41, and can transmit and receive data to and from the management server 10 via the communication networks 60 and 61. The communication networks 60 and 61 are not particularly limited as long as they are communication networks capable of data communication.

The communication network 60 in this embodiment is, for example, a widely used cellular mobile communication network. The user communication terminal 30 that performs data communication via the communication network 60 is a user device (UE) that the user 41 can use as a subscriber of the mobile communication service, and is a position for acquiring position information of, for example, a GNSS receiver. It may be a mobile phone or a smartphone provided with an information acquisition unit. The user communication terminal 30 may be a wireless communication device called a mobile station, mobile device, or the like in a mobile communication system. As a mobile station, the user communication terminal 30 communicates with a base station forming a cell to which the user communication terminal 30 belongs by wireless communication using a frequency band such as a 28 GHz band, a 5 GHz band, or a 4.2 GHz band. The base station is connected to the core network of the communication network 60 via the backhaul line.

Further, the communication network 61 in the present embodiment is, for example, an in-house network of a company to which the user 41 belongs, and the user communication terminal 31 that performs data communication via the communication network 61 is a personal computer that can access the in-house network. Examples include computer terminals.

The in-vehicle device 20 mounted on the vehicle 40 of the present embodiment can send and receive data to and from the management server 10 via the communication network 60. The in-vehicle device 20 communicates with the base station forming the cell to which the vehicle 40 belongs by wireless communication using a frequency band such as 28 GHz band, 5 GHz band, 4.2 GHz band as a mobile station, and back from the base station. It is connected to the core network of the communication network 60 via the hall line. The in-vehicle device 20 may also be used as a navigation device or an electronic control unit (ECU) of the vehicle 40.

The management server 10 of the present embodiment can send and receive data to and from the in-vehicle device 20 of each vehicle 40 via the communication network 60. As a result, the management server 10 can use the vehicle 40's position information (current position information), vehicle 40 utilization rate (user number of passengers, etc.) information, information detected by various sensors of the vehicle 40, and the like. Various information about 40 can be acquired.

Further, the management server 10 of the present embodiment can send and receive data to and from the user communication terminals 30 and 31 of each user 41 via the communication networks 60 and 61. As a result, the management server 10 can receive a usage request from the user and give various notifications to the user.

Further, the management server 10 of the present embodiment accesses the employee information DB (database) 50 of the company via the communication network 61 which is the internal network of the company to which the user (employee) 41 belongs, and each user 41 It is possible to acquire various employee information related to. The employee information stored in the employee information DB 50 includes movement prediction information for predicting the movement of the user (employee) 41. As the movement prediction information, for example, the location information (current location information) of each user 41, the activity schedule information of each user 41 (schedule (calendar) information of each user, attendance information, etc.), communication information (in-house mail, chat, etc.) Posting to an in-house shared posting site, etc.).

The management server 10 receives the usage request transmitted from one or more user communication terminals 30 and 31 via the communication networks 60 and 61, and the vehicle 40 arrives at the boarding place and the usage time according to the usage request. Execute the process for dispatching the vehicle. At this time, the number of vehicles 40 to be dispatched, the vehicle type of the vehicle 40, and the like are determined according to the number of users 41 who use the vehicle 40 and the difference in the place of getting off. The travel route of each vehicle 40 dispatched is determined by the management server 10 according to the received usage request, and the information of the determined travel route is transmitted from the management server 10 to the in-vehicle device 20 of each vehicle 40 via the communication network 60. Will be sent to. As a result, the information of the movement route is notified to the driver of the vehicle 40 by the notification means such as the display device of the in-vehicle device 20, and the driver drives the vehicle 40 according to the movement route.

The vehicle 40 of the present embodiment is a manned driving vehicle driven and driven by the driver, but may be an unmanned driving vehicle by automatic driving. In this case, the information of the movement route determined by the management server 10 is provided to the automatic driving system that manages the automatic driving of the vehicle 40, and the automatic driving system automatically drives the vehicle 40 along the moving route. Will be done. The type, method, configuration, etc. of the automatic driving system are not particularly limited, and any automatic driving system can be adopted.

Further, the management server 10 of the present embodiment accumulates movement-related performance information of each user 41 based on various employee information acquired in the past from the employee information DB 50. Alternatively, when the movement-related performance information of each user 41 is stored in an external database such as the employee information DB 50, the movement-related performance information is acquired from the external database. This movement-related performance information includes information related to the past movement performance of each user (employee) 41. For example, the position history information (movement information) of each user 41 and the activity performance information of each user 41 (each user). Schedule attendance information, attendance information, etc.), communication information (in-house email, posting to in-house shared posting site, etc.), etc.

The management server 10 predicts, for example, the next day's demand (number of users using the vehicle 40, usage time, user boarding / alighting place, etc.) based on such movement-related performance information. Then, based on the demand forecast result, a provisional movement plan for each vehicle 40 (movement route and movement time of each vehicle) for the next day is formulated. In this way, by tentatively deciding the movement plan of the vehicle 40 based on the demand forecast result, it is possible to allocate the vehicle 40 in advance before receiving the user's usage request, and the user 41 can use it. It becomes possible to quickly dispatch the vehicle 40 in response to the request.

According to the transportation service of the present embodiment, in response to the usage request from the user 41, the vehicle 40 is dispatched at the boarding place and the usage time related to the usage request, so that the user 41 waits for the vehicle 40 at the boarding place. It can be shortened. As a result, compared to the conventional general transportation service in which the user moves on the vehicle 40 that operates according to the timetable, the work time of the user (employee) is reduced by the waiting time of the vehicle 40, resulting in a time loss. It is possible to improve the productivity of the entire company.

However, in reality, there are many users 41 who do not issue a usage request. The reason is, for example, there are cases where the user 41 simply forgets to make a usage request, and there are cases where the transportation service itself of the present embodiment is forgotten or does not know. In any case, for the user 41 who does not issue a usage request, the waiting time for the vehicle 40 to arrive at the boarding place becomes longer, or the vehicle 40 is not used, as in the general transportation service described above. It takes a lot of travel time to move. Therefore, if there are many users 41 who do not issue a usage request, the effect of reducing the time loss of the user (employee) by the transportation service of this embodiment cannot be fully enjoyed, and the productivity of the entire company can be effectively improved. Can not.

Therefore, the management server 10 of the present embodiment acquires the movement prediction information of each user 41 (position information of each user 41, activity schedule information of each user 41, communication information, etc.) from the employee information DB 50, and this movement prediction information. Based on, the user 41 who is expected to use the vehicle 40 within a predetermined period in the future (for example, today) is estimated. Then, the management server 10 transmits a usage proposal notification (recommendation notification) proposing the use of the vehicle 40 to the user communication terminals 30 and 31 of the estimated user 41 via the communication networks 60 and 61.

By transmitting such a usage proposal notification to the user communication terminals 30 and 31, the user 41 can confirm the content of the usage proposal notification. Thereby, for example, it is possible to urge the user 41 who has forgotten to issue the usage request and the user 41 who did not know the existence of the transportation system to issue the usage request. Therefore, among the users who move on the vehicle 40, the ratio of the users who issue a usage request and get on (the ratio of the users who use this transportation service) can be increased. As a result, the effect of reducing the time loss of the user (employee) can be fully enjoyed, and the productivity of the entire company can be effectively improved.

FIG. 4 is a functional block diagram of the in-vehicle device 20 mounted on the vehicle 40.
The in-vehicle device 20 is a control unit 21 that controls the overall functions of the in-vehicle device 20, an external communication unit 22 that transmits / receives data via the communication network 60, and data (data from the management server 10 received by the external communication unit 22). A display unit 23 that displays information to be provided to the driver based on travel route information, etc., a GNSS (Global Navigation Satellite System) device 25 mounted on the vehicle 40, and various in-vehicle sensors (vehicle speed sensor, acceleration). It is composed of an in-vehicle communication unit 24 that receives information from a sensor, an attitude sensor, a radar, a temperature sensor, etc.) 26 via a CAN (Controller Area Network) 62 of the vehicle 40.

The hardware of the control unit 21 is mainly composed of a CPU, ROM, RAM, communication I / F, data I / F, and the like. By executing various programs stored in the ROM, the CPU executes display control of the display unit 23 and controls each function of the in-vehicle device 20. The ROM stores various programs executed by the CPU to control each function of the in-vehicle device 20. The RAM is used as a work area for the CPU. The communication I / F communicates with an external device including the management server 10 via the communication network 60, and various in-vehicle devices such as the navigation device of the vehicle 40, the GNSS device 25, and the vehicle speed sensor via the CAN 62 of the vehicle 40. It communicates with the sensor 26. The data I / F performs data communication with the display unit 23 and the like.

FIG. 5 is a functional block diagram of the management server 10.
The management server 10 in the present embodiment includes an in-house communication unit 11, a user information database (user information DB) 12, a mobile communication unit 13, an estimation unit 14, a transmission determination unit 15, and a plan determination unit 16. ing.

The in-house communication unit 11 is composed of a communication device that transmits / receives data via the communication network 61, which is the in-house network of the company to which the user 41 belongs, and is connected to an external device including an employee information DB connected to the communication network 61. Data is transmitted and received, and data is transmitted and received to and from a user communication terminal 31 such as a personal computer or tablet terminal connected to the communication network 61.

The user information DB 12 stores the movement prediction information of each user 41 received from the employee information DB 50 by the in-house communication unit 11 via the communication network 61. The movement prediction information is used to predict the movement of the user and estimate the user who is expected to move using the vehicle 40. Specific examples thereof include the position information of each user 41 and the position information of each user 41. Activity schedule information (schedule information of each user, attendance information, etc.), communication information (in-house email, posting to in-house shared posting site, etc.) can be mentioned.

In the present embodiment, the in-house communication unit 11 and the user information DB 12 function as a collection unit that collects the movement prediction information of each user 41.
The method of collecting the movement prediction information is not limited to this, and for example, the movement prediction information may be individually collected from the user communication terminals 30 and 31 via the communication networks 60 and 61.

In addition, the user information DB 12 also functions as a storage unit for accumulating the movement-related performance information of each user 41 by accumulating a part or all of the movement prediction information of each user 41 collected as described above. The movement-related performance information is information related to the past movement performance of each user (employee) 41, and as specific examples, the position history information (movement information) of each user 41 and the activity performance information of each user 41 (each). Examples include user schedule attendance information, attendance information, etc.), communication information (in-house email, posting to in-house shared posting sites, etc.). Further, the movement record information not included in the movement prediction information collected in the user information DB 12 may be acquired from other external databases or the user communication terminals 30 and 31 via the communication networks 60 and 61. good.

The mobile communication unit 13 is composed of a communication device that transmits / receives data via a communication network 60 that is a cellular mobile communication network, and transmits / receives data to / from a user communication terminal 30 connected to the communication network 60. Alternatively, data is transmitted and received to and from the external communication unit 22 of the in-vehicle device 20 of the vehicle 40 connected to the communication network 60.

The estimation unit 14 estimates the user 41 who is expected to use the vehicle 40 within a predetermined period in the future (for example, today) based on the movement prediction information of each user 41 stored in the user information DB. .. The estimation method is not particularly limited as long as the user who uses the vehicle 40 within a predetermined period in the future can be estimated with a certain accuracy from the movement prediction information.

Specifically, the location information (current location information) of each user 41 is for identifying whether or not the user 41 is at or near the facilities (corporate facilities A, B, station C) on the movement route of the vehicle 40. Can be used for. Users 41 who are not at or near facilities A, B, C on the travel route of vehicle 40 do not use vehicle 40, so such users can be excluded from the estimation.

In addition, the activity schedule information of each user 41 (schedule information, attendance information, etc. of each user) can be used to specify where the user 41 will move or will not move. In particular, from the schedule information of each user 41, the user 41 moves to or near the facilities (corporate facilities A, B, station C) on the movement route of the vehicle 40 within a predetermined period in the future (for example, today). It can be used to specify whether or not to do so. As a result, it can be estimated that the user 41 who moves to or near the facilities A, B, C on the movement route of the vehicle 40 is a user who uses the vehicle 40. Further, from the attendance information of each user 41, it can be identified whether or not the user 41 is absent today, and since the absent user 41 does not use the vehicle 40, such a user is excluded from the estimation. be able to.

In addition, the communication information of each user 41 (in-house mail, posting to an in-house shared posting site, etc.) can also be used to identify where the user 41 will move or will not move. For example, as shown in Fig. 6, user 41 (Mr. C), who is full-time at facility A, sends an e-mail to his superior saying, "I will go to facility B for training tomorrow." Based on the communication information that the e-mail "OK" is returned, it is possible to identify that the user 41 (Mr. C) will move from the facility A to the facility B tomorrow.

Here, since the schedule information and attendance information of each user 41 described above are often managed as structured data in the employee information DB 50, the activity schedule information of the user 41 is directly extracted from the information. can do. On the other hand, since the communication information of each user 41 is often unstructured data, it is not possible to directly extract the activity schedule information of the user 41 from the communication information. Therefore, as shown in FIG. 6, text mining, concept search technology, and the like are used to extract information about the activity schedule of the user 41 from the communication information of each user 41 stored in the employee information DB 50.

The transmission determination unit 15 performs a process of determining the user communication terminal 30 for transmitting the usage proposal notification (recommendation notification) that proposes the use of the vehicle 40 from the users 41 estimated by the estimation unit 14. When the usage proposal notification (recommendation notification) is transmitted to all the user communication terminals 30 of the user 41 estimated by the estimation unit 14, the transmission determination unit 15 becomes unnecessary.

In the process performed by the transmission determination unit 15 of the present embodiment, a usage proposal notification (recommendation notification) is sent based on the usage prediction of the moving body estimated from the movement-related performance information of each user 41 accumulated in the user information DB. A process of determining the user communication terminal 30 to transmit is included. By this processing, the usage prediction of the vehicle 40 estimated from the future movement prediction information can be corrected from the movement-related actual information of each user 41 in the past. For example, even if it is estimated from the future movement prediction information that the user 41 moves from facility A to facility B using the vehicle 40, for example, when viewed from the movement-related performance information of each user 41 in the past, In reality, there are cases where there is no record of using the vehicle 40 from facility A to facility B, or the utilization rate is very low. In this case, the user communication terminals 30 and 31 of the user are excluded from the transmission target of the usage proposal notification (recommendation notification).

The user communication terminals 30 and 31 that the transmission decision unit 15 decides to transmit the usage proposal notification (recommendation notification) are sent from the in-house communication unit 11 and the mobile communication unit 13 as transmission units via the communication networks 60 and 61. Then, a usage proposal notification is sent. The user communication terminals 30 and 31 that have received the usage proposal notification display the content of proposing the use of the vehicle 40 to the user of the user communication terminal 30 and 31 according to the content of the received usage proposal notification.

FIG. 7 is an explanatory diagram showing an example of a display screen displayed on the user communication terminals 30 and 31.
In the example shown in FIG. 7, the display suggesting the use of the vehicle 40 to the user is performed in conjunction with the schedule application (schedule application) of the user 41 of the user communication terminals 30 and 31. Specifically, as shown in FIG. 7, on the screen of the latest schedule list of the user 41 in the schedule application, the schedule of the destination to be moved by using the vehicle 40 corresponding to the received usage proposal notification (recommendation notification) ( Company A's visit) will display a comment "Do you want to get on the bus?" And an answer button "Get on". As a result, the user 41 can be urged to issue a usage request by confirming the display and noticing that he / she has forgotten to issue a usage request. As a result, the user 41 can board the vehicle 40 moving from the facility A to the facility B without waiting for the vehicle 40 in vain by going to the boarding place of the facility A at that time.

In particular, in the present embodiment, when the user 41 selects the answer button "ride" on the display screen shown in FIG. 7, the user communication terminals 30 and 31 are transferred to the management server 10 via the communication networks 60 and 61. , A usage request (response usage request) to board the vehicle 40 moving from facility A to facility B is transmitted at an appropriate time zone in time for the schedule (visit of company A). As a result, the convenience of the user is improved as compared with the case where the user performs a separate operation (for example, an operation when issuing a usage request without receiving a usage proposal notification) on a screen different from the display screen. .. Of course, the specifications may be such that the user performs such a separate operation.

In the present embodiment, as a method of notifying the user of the content of the usage proposal notification (recommendation notification), the method of notifying the user in conjunction with the schedule application of the user 41 is not limited to this, and various notification methods are used. Can be adopted. For example, the content of the usage proposal notification (recommendation notification) may be notified to the user by using a communication tool such as e-mail or chat.

Based on the movement-related performance information accumulated in the user information DB 12, the plan determination unit 16 predicts the next day's demand (number of users using the vehicle 40, usage time, user boarding / alighting location, etc.) in the present embodiment. Based on the demand forecast result, a provisional movement plan for each vehicle 40 (movement route and movement time of each vehicle) for the next day is formulated.

Regarding this demand forecasting method, it is possible to predict and estimate with a certain degree of accuracy how many users will travel on the vehicle 40 from where to where in each time zone of the next day from the movement-related performance information. If so, there is no particular limitation. In addition to the movement-related performance information, a provisional movement plan may be formulated including other information such as weather information that may affect the use (demand) of the vehicle 40. For example, if the day of use is a forecast of bad weather such as rain or snow, a provisional movement plan can be formulated on the assumption that the use of the vehicle 40 will increase.

Specifically, for example, from the movement-related performance information, a specific month (such as a month in which summer vacation is recommended), a specific day of the week (such as a day set as no overtime day), and a specific date and time (a certain meeting). , The date and time when an event such as training is held), and identify whether the number of users using the vehicle 40 is large or small. Then, the movement plan of each vehicle 40 on the month, day of the week, and date and time specified in this way is adjusted, and the number of vehicles 40 to be driven in a predetermined time zone is increased or decreased, and the vehicle moves from a certain boarding place to a certain disembarking place. Formulate a provisional movement plan such as increasing or decreasing the number of vehicles 40.

The plan determination unit 16 of the present embodiment uses a model optimized by machine learning (learned model) to forecast the demand for the next day based on the movement-related performance information, and the provisional vehicle 40 for the next day. A movement plan is formulated, but the method is not limited to this, and other methods (a method using a computer program programmed by a human being) may be used. However, from the movement-related performance information, there are various factors that influence how many users move on the vehicle 40 in each time zone of the next day, and they influence each other. Often a factor. Therefore, it is advantageous to use an estimation program (trained model) created by machine learning for estimation with higher accuracy. In particular, in the present embodiment, learning data is input using a mathematical model called a neural network for learning, and an optimum model for estimating the demand forecast (use of the vehicle 40) on the next day is calculated. In machine learning, the algorithm automatically determines the parameters of the model so that the output for the input data is optimal.

Further, the plan determination unit 16 modifies the movement plan tentatively formulated in this way based on the usage request from the user, and performs a process of determining the final movement plan of the vehicle 40. As for the modification of the movement plan, for example, from the usage request from the user, it is possible to estimate how many users 41 move from which place to which place using the vehicle 40 in which time zone, and thus the estimation result. If necessary, make corrections to the provisional movement plan. When vehicles 40 of different vehicle types are mixed, the movement plan of each vehicle 40 is determined including the difference in vehicle types.

For usage requests received by the day before the day of use, for example, by modifying the movement plan for the day of use that was provisionally formulated based on the movement-related performance information on the day before, from the beginning of the day of use. It is possible to provide a movement plan for each vehicle 40. On the other hand, it is often received on the day of use. Therefore, when the plan determination unit 16 receives the usage request on the day of use, it determines whether or not it is necessary to modify the current movement plan according to the usage request. Then, if it is determined that it is necessary to revise it, the movement plan decided at the present time is corrected and a new movement plan is decided.

Information on the movement plan of each vehicle 40 (movement route and movement time of each vehicle 40) determined as described above is transmitted from the mobile communication unit 13 to the in-vehicle device 20 of each vehicle 40 via the communication network 60. NS. When the external communication unit 22 of the in-vehicle device 20 receives the movement plan information, the control unit 21 of the in-vehicle device 20 displays the movement plan on the display unit 23 of the in-vehicle device 20 based on the movement plan information. The information necessary for driving the vehicle 40 is displayed according to the above. As a result, the driver of each vehicle 40 can drive the vehicle 40 according to the movement route and the movement time according to the movement plan of each vehicle 40.

By the way, in the present embodiment, when the response usage request is transmitted from the user communication terminals 30 and 31 to the management server 10 in response to the usage proposal notification (recommendation notification) (the answer of "ride" on the display screen shown in FIG. 7). When the user 41 selects the button), the plan determination unit 16 of the management server 10 modifies the current movement plan as necessary and determines the latest movement plan, as in the case where a normal usage request is issued. Perform the processing to be performed.

At this time, the plan determination unit 16 may determine the movement plan by weighting according to the response content (including the presence or absence of the response) of the response use request. Specifically, for example, when the answer button "ride" and the answer button "do not ride" are displayed on the display screen shown in FIG. 7, the response content of the response use request is the answer "ride". , "Do not ride" and "Unknown", which does not answer either. In such a case, some users who answered "Unknown" (users who do not operate either the "ride" or "do not ride" answer button actually respond to the usage proposal notification (recommendation notification). It is conceivable that there are some users who move on the vehicle 40. Therefore, it is preferable to determine the movement plan on the assumption that some of the users who answered "Unknown" will also move on the vehicle 40 corresponding to the usage proposal notification (recommendation notification).

As a specific method, the user who answered "Unknown" is weighted lower than the user who answered "Ride" to determine the movement plan. For example, if the weight of the user who answered "ride" is "1" and the weight of the user who answered "unknown" is "0.1", the user who answered "unknown" answered "ride". It is treated as 1/10 of the users who did.

The weighting value for the user who answered "unknown" may be determined based on, for example, the movement-related performance information of the user stored in the user information DB 12. That is, for example, when the user information DB 12 stores the past history information of moving on the vehicle 40 and the presence / absence of a usage request (including a response usage request) in the user information DB 12, the user uses the information. Since the probability of moving on the vehicle 40 can be obtained without issuing a request, the probability may be used as a weighting to determine the movement plan of the vehicle 40.

In this embodiment, the boarding place and the getting-off place (bus stop) that can be selected by the user are determined to be two corporate facilities A and B and station C, but the content of the transportation service is limited to this. I can't. For example, the service may be such that the user can specify the boarding place and the getting-off place in a place other than the bus stop or there is no bus stop in the predetermined service providing area.

Even in this case, for example, if the movement-related performance information includes information on the past usage record of the vehicle 40, the boarding place and the getting-off place with many users are extracted based on the usage record, and the extraction result is obtained. The next day's demand (number of users using the vehicle 40, usage time, user boarding / alighting place, etc.) may be predicted.

Further, in the present embodiment, the movement route of the vehicle 40 (for example, in the vehicle 40 departing from the bus stop A, whether the route is the bus stop A → B → C or the bus stop A → C → B) is the relevant route. It is appropriately determined according to the usage request of the user who gets on the vehicle 40, but for example, the movement route of the vehicle 40 may be predetermined (for example, a route that patrols in the order of bus stop A → B → C). ..

Further, in the present embodiment, the movement plan (timetable) of the vehicle 40 is not fixed, and the vehicle is dispatched according to the usage request from the user, but the movement plan of the vehicle 40 is fixed in advance. May be good. In this case, by issuing a usage request, the user can reserve a seat for the vehicle 40 related to the usage request, or receive a notification that the vehicle 40 related to the usage request is full and cannot be boarded. Is. It is also possible to increase the number of vehicles in the time zone related to the usage request in response to the usage request from the user.

The processing process and the components of the management server, the user communication terminal, the in-vehicle device, and the system described in the present specification can be implemented by various means. For example, these steps and components may be implemented in hardware, firmware, software, or a combination thereof.

Regarding hardware implementation, one or more means such as a processing unit used to realize the above steps and components in an entity (for example, a computer device, various wireless communication devices, terminals, a storage device, etc.) are used. Specific Application ICs (ASICs), Digital Signal Processors (DSPs), Digital Signal Processors (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), Processors, Controllers, Microcontrollers, It may be implemented in a microprocessor, electronic device, other electronic unit designed to perform the functions described herein, a computer, or a combination thereof.

For firmware and / or software implementation, means such as processing units used to implement the above components are programs (eg, procedures, functions, modules, instructions) that perform the functions described herein. , Etc.) may be implemented. Generally, any computer / processor readable medium that clearly embodies the firmware and / or software code is a means such as a processing unit used to implement the steps and components described herein. May be used to implement. For example, the firmware and / or software code may be stored in memory and executed by a computer or processor, for example, in a control device. The memory may be implemented inside the computer or processor, or may be implemented outside the processor. Further, the firmware and / or software code may be, for example, a random access memory (RAM), a read-only memory (ROM), a non-volatile random access memory (NVRAM), a programmable read-only memory (PROM), or an electrically erasable PROM (EEPROM). ), FLASH memory, floppy (registered trademark) discs, compact discs (CDs), digital versatile discs (DVDs), magnetic or optical data storage devices, etc. good. The code may be executed by one or more computers or processors, or the computers or processors may be made to perform functional embodiments described herein.

Further, the medium may be a non-temporary recording medium. Further, the code of the program may be read and executed by a computer, a processor, or another device or device machine, and the format thereof is not limited to a specific format. For example, the code of the program may be any of source code, object code, and binary code, or may be a mixture of two or more of these codes.

Also, the description of the embodiments disclosed herein is provided to allow one of ordinary skill in the art to manufacture or use the disclosure. Various amendments to this disclosure will be readily apparent to those skilled in the art, and the general principles defined herein are applicable to other variations without departing from the spirit or scope of this disclosure. Therefore, this disclosure is not limited to the examples and designs described herein, but should be accepted in the broadest range consistent with the principles and novel features disclosed herein.

10: Management server 11: Internal communication department 12: User information DB
13: Mobile communication unit 14: Estimating unit 15: Transmission determination unit 16: Plan determination unit 20: In-vehicle device 21: Control unit 22: External communication unit 23: Display unit 24: In-vehicle communication unit 25: GNSS device 26: In-vehicle sensor 30 , 31: User communication terminal 40: Vehicle 41: User 50: Employee information DB
60, 61: Communication network

Claims (10)

Depending on the use request from Yu Za, a management apparatus for managing a user mobile services moving by riding the user to the mobile,
A collection unit that collects movement prediction information for predicting user movement,
An estimation unit that estimates a user who uses the moving object based on the movement prediction information collected by the collection unit, and an estimation unit.
A transmission unit that transmits a usage proposal notification proposing the use of the mobile body to the user's communication terminal device estimated by the estimation unit, and a transmission unit.
A receiving unit that receives a response usage request transmitted from the communication terminal device in response to a usage proposal notification transmitted by the transmitting unit, and a receiving unit.
It is characterized by having a plan determination unit that determines a movement plan of a moving body by using weighting according to the response content of the response usage request based on the usage request and the response usage request received by the receiving unit. Management device. In the management device according to claim 1,
The movement prediction information is a management device including at least one of a user's position information , activity schedule information, and communication information. In the management device according to claim 1 or 2.
A storage unit that stores user movement-related performance information,
The storage unit is characterized by having a transmission determination unit that determines a communication terminal device that transmits the usage proposal notification by the transmission unit based on a usage prediction of a mobile body estimated from the movement-related performance information accumulated by the storage unit. Management device. In the management apparatus according to any one of claims 1乃Itaru 3,
The movement plan is a management device including a movement route and a time schedule of a moving body. In the management apparatus according to any one of claims 1乃Itaru 4,
The movement plan is a management device including a stop point of a moving body and a time schedule. In the management apparatus according to any one of claims 1乃Itaru 5,
It has a storage unit that stores user movement-related performance information.
The plan determination unit is based on the movement-related performance information of the user of the communication terminal device to which the receiving unit has not received the response usage request among the communication terminal devices to which the transmitting unit has transmitted the usage proposal notification. A management device comprising determining the movement plan. In the management apparatus according to any one of claims 1乃Itaru 6,
It has a storage unit that stores user movement-related performance information.
The plan determination unit is a management device characterized in that the movement plan is determined based on the movement-related performance information accumulated by the storage unit and the usage request. It is a system that operates a user movement service that allows a user to board and move a user in response to a usage request from the user.
A management device according to any one of claims 1乃Itaru 7,
A system characterized by having a user's communication terminal device . Depending on the use request from Yu Za, a program executed in the mobile to the computer of the management apparatus is riding the user to manage the user mobile services for moving,
The process of collecting movement prediction information for predicting the movement of the user,
Based on the collected movement prediction information, the process of estimating the user who uses the moving object, and
The process of transmitting a usage proposal notification proposing the use of the mobile body to the estimated user's communication terminal device, and
The process of receiving the response usage request transmitted from the communication terminal device in response to the transmitted usage proposal notification, and
A program characterized in that the computer executes a step of determining a movement plan of a moving object based on the usage request and the response usage request by using weighting according to the response content of the response usage request. .. Depending on the use request from Yu Za, a production method for operating a management device users mobile services moving by riding the user to the mobile,
The process in which the management device collects movement prediction information for predicting the movement of the user, and
A process of estimating a user who uses the mobile body based on the movement prediction information collected by the management device, and
A process in which the management device transmits a usage proposal notification proposing the use of the mobile body to the estimated user's communication terminal device, and
The process in which the management device receives the response usage request transmitted from the communication terminal device in response to the transmission usage proposal notification, and
The management device is characterized by having a step of determining a movement plan of a moving body based on the usage request and the response usage request by using weighting according to the response content of the response usage request. Operation method.

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