JP6954012B2 - Examination appointment control program, examination appointment control method and information processing device - Google Patents

Description

The present invention relates to a medical examination reservation control program, a medical examination reservation control method, and an information processing device.

In recent years, it has become common to make reservations for hospital consultations via the Internet using smartphones, personal computers (hereinafter referred to as PCs), and the like. In such a medical examination reservation, for example, the number of medical examinations is set for each predetermined time frame, and when the number of medical examinations in the time frame becomes full, the acceptance of the reservation for the time frame is stopped. However, with reservations made via the Internet, the cancellation rate tends to increase because reservations can be made easily, and even if there is a vacancy due to cancellation, new reservations can be accepted. There are things you can't do. On the other hand, it has been proposed to obtain the reservation limit amount and determine whether or not to make a reservation based on the number of past reservations and the number of cancellations of the reservation person.

JP-A-2007-257611

However, for example, when making a reservation during the daytime, the person making the reservation may have a sudden errand, and the cancellation rate may be higher than expected. In this case, if it is uniformly determined whether or not the reservation can be made based on the number of past reservations and the number of cancellations of the reservation person, the reservation frame is full even though there is a vacancy due to cancellation, so the consultation opportunity is missed. Patients may occur.

One aspect is to provide a consultation appointment control program, a consultation appointment control method, and an information processing device that can reduce the number of patients who miss a consultation opportunity.

In one embodiment, when the medical examination reservation control program receives a medical examination reservation request for any of the patients, the computer causes the computer to execute a process of specifying the type of the information processing terminal that is the source of the reservation request. The medical examination reservation control program refers to a storage unit that stores the type of information processing terminal and the reservation cancellation rate in association with each other, and specifies the cancellation rate corresponding to the type of the specified source information processing terminal. Let the computer perform the processing to be performed. The appointment control program for medical examination causes a computer to execute a process of controlling acceptance / rejection or acceptance priority of the appointment request based on the specified cancellation rate.

It is possible to reduce the number of patients who miss medical examination opportunities.

FIG. 1 is a block diagram showing an example of the configuration of the reservation control system of the first embodiment. FIG. 2 is a diagram showing an example of a reservation frame storage unit. FIG. 3 is a diagram showing an example of a cancellation coefficient storage unit. FIG. 4 is a diagram showing an example of the reserved storage unit. FIG. 5 is a diagram showing an example of an electronic medical record storage unit. FIG. 6 is a diagram showing an example of a canceled patient. FIG. 7 is a diagram showing an example of control of a reservation time frame according to a reservation terminal. FIG. 8 is a flowchart showing an example of the reservation control process of the first embodiment. FIG. 9 is a block diagram showing an example of the configuration of the reservation control system of the second embodiment. FIG. 10 is a flowchart showing an example of the reservation control process of the second embodiment. FIG. 11 is a block diagram showing an example of the configuration of the reservation control system according to the third embodiment. FIG. 12 is a diagram showing an example of a medical information storage unit. FIG. 13 is a diagram showing an example of a required time coefficient storage unit. FIG. 14 is a diagram showing an example of control of the reserved time frame according to the predicted arrival time. FIG. 15 is a flowchart showing an example of the reservation control process of the third embodiment. FIG. 16 is a flowchart showing an example of the reservation control process of the third embodiment. FIG. 17 is a diagram showing an example of a computer that executes a medical examination appointment control program.

Hereinafter, examples of the medical examination reservation control program, the medical examination reservation control method, and the information processing apparatus disclosed in the present application will be described in detail based on the drawings. The disclosed technology is not limited by the present embodiment. In addition, the following examples may be appropriately combined as long as they do not contradict each other.

FIG. 1 is a block diagram showing an example of the configuration of the reservation control system of the first embodiment. The reservation control system 1 shown in FIG. 1 includes a mobile terminal 10, an automatic return device 20, and an information processing device 100. The reservation control system 1 is not limited in the number of mobile terminals 10 and automatic return machines 20, and may have an arbitrary number of mobile terminals 10 and automatic return machines 20. The mobile terminal 10 and the information processing device 100 are connected to each other so as to be able to communicate with each other via the network N1. Further, the automatic return device 20 and the information processing device 100 are connected to each other so as to be able to communicate with each other via the network N2.

As the network N1, any kind of communication network such as LAN (Local Area Network) and VPN (Virtual Private Network) can be adopted as well as the Internet regardless of whether it is wired or wireless. Further, the communication between the mobile terminal 10 and the information processing device 100 via the network N1 is encrypted by, for example, TLS (Transport Layer Security) / SSL (Secure Sockets Layer) or the like. Any type of communication network such as LAN or VPN can be adopted as the network N2 regardless of whether it is wired or wireless. The network N2 is, for example, a LAN in a hospital and is not connected to an external network such as the Internet.

The reservation control system 1 is an example of a system for reserving a hospital consultation based on a reservation request transmitted from the mobile terminal 10 and the automatic return device 20. The mobile terminal 10 is, for example, a mobile communication terminal such as a smartphone or various terminals such as a PC, and is, for example, an information processing terminal in which a patient outside a hospital such as a home makes a reservation request. For example, when the reservation application is activated by the operation of the patient and the reservation request button is pressed, the mobile terminal 10 transmits a reservation request including information such as the terminal type and the patient ID to the information processing device 100. When the mobile terminal 10 is receiving the beacon from the beacon oscillator installed in the hospital, the mobile terminal 10 includes the information that the beacon is being received in the reservation request. As the beacon, for example, BLE (Bluetooth® Low Energy) can be used. The mobile terminal 10 is in a state where it can receive the beacon by turning on Bluetooth (registered trademark) when the reservation application is started. When the mobile terminal 10 receives the reservation screen from the information processing device 100, the mobile terminal 10 displays the reservation screen on a display unit (not shown) and accepts input from the patient. When the reserved time frame is selected on the reservation screen, the mobile terminal 10 transmits the selected reserved time frame to the information processing device 100.

The automatic return machine 20 is, for example, an information processing terminal installed at a reception desk of a hospital, and is an information processing terminal at which a patient who visits the hospital receives a reception, that is, makes a reservation request. For example, when the reservation request button is pressed by the operation of the patient, the automatic return machine 20 transmits a reservation request including information such as a terminal type and a patient ID to the information processing device 100. When the automatic return machine 20 receives the reservation screen from the information processing device 100, the automatic return machine 20 displays the reservation screen on a display unit (not shown) and accepts input from the patient. When the reserved time frame is selected on the reservation screen, the automatic return machine 20 transmits the selected reserved time frame to the information processing device 100.

When the information processing device 100 receives a reservation request for medical examination of any patient from the mobile terminal 10 or the automatic return device 20, the information processing device 100 specifies the type of the information processing terminal from which the reservation request is sent. Examples of the type of information processing terminal include a mobile terminal 10 and an automatic return device 20. The information processing apparatus 100 specifies the cancellation rate corresponding to the type of the information processing terminal of the specified source by referring to the storage unit that stores the type of the information processing terminal and the cancellation rate of the reservation in association with each other. The information processing apparatus 100 controls acceptance / rejection or acceptance priority of the reservation request based on the specified cancellation rate. As a result, the information processing apparatus 100 can reduce the number of patients who miss a medical examination opportunity.

Next, the configuration of the information processing device 100 will be described. As shown in FIG. 1, the information processing device 100 includes a first communication unit 110, a second communication unit 111, a storage unit 120, and a control unit 130. In addition to the functional units shown in FIG. 1, the information processing device 100 may have various functional units of a known computer, for example, various functional units such as various input devices and audio output devices.

The first communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. The first communication unit 110 is a communication interface that is connected to the mobile terminal 10 by wire or wirelessly via the network N1 and controls information communication with the mobile terminal 10. The first communication unit 110 outputs the reservation request and the reservation time frame received from the mobile terminal 10 to the control unit 130. In addition, the first communication unit 110 transmits the reservation screen input from the control unit 130 to the mobile terminal 10.

The second communication unit 111 is realized by, for example, a NIC or the like. The second communication unit 111 is a communication interface that is connected to the automatic return device 20 by wire or wirelessly via the network N2 and controls information communication with the automatic return device 20. The second communication unit 111 outputs the reservation request and the reservation time frame received from the automatic return device 20 to the control unit 130. Further, the second communication unit 111 transmits the reservation screen input from the control unit 130 to the automatic return machine 20.

The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a reservation frame storage unit 121, a cancellation coefficient storage unit 122, a reservation storage unit 123, and an electronic medical record storage unit 124. Further, the storage unit 120 stores information used for processing in the control unit 130.

The reservation frame storage unit 121 stores the number of people who can make a reservation for each predetermined reservation time frame and the number of people who have received the reservation in association with each other. FIG. 2 is a diagram showing an example of a reservation frame storage unit. As shown in FIG. 2, the reservation frame storage unit 121 has items such as "reservation time frame", "possible number of people", and "reserved number of people". The reservation frame storage unit 121 stores, for example, one record for each reservation time frame.

The "reservation time frame" is information indicating a predetermined time frame for accepting reservations. The predetermined time frame may be, for example, a time frame in which the consultation time is divided into hourly units. The "possible number of people" is information indicating the number of people who can make a reservation in the reservation time frame. The "reserved number of people" is information indicating the number of people currently reserved in the reserved time frame. In addition, when the "reserved number of people" is reserved from the mobile terminal 10, a fraction of less than one person may appear.

Returning to the description of FIG. 1, the cancellation coefficient storage unit 122 stores the patient attributes and the cancellation rate in each appointment time frame in association with each other. FIG. 3 is a diagram showing an example of a cancellation coefficient storage unit. As shown in FIG. 3, the cancellation coefficient storage unit 122 has items such as "reservation time frame", "age", "gender", and "cancellation rate". The cancellation coefficient storage unit 122 stores, for example, one record for each appointment time frame and patient attributes.

The "reservation time frame" is information indicating a predetermined time frame for accepting reservations. "Age" is information indicating the range of age of a patient. "Gender" is information indicating the sex of a patient. "Age" and "gender" are examples of patient attributes. The "cancellation rate" is information indicating the cancellation rate for each attribute of the patient in the appointment time frame. The cancellation coefficient storage unit 122 corresponds to the case where the type of the information processing terminal is the mobile terminal 10, and in this embodiment, when the type of the information processing terminal is the automatic return device 20, the cancellation rate is uniformly set. It is set to 0%. Therefore, in this embodiment, the cancellation coefficient storage unit 122 when the type of the information processing terminal is the automatic return device 20 is omitted.

Returning to the description of FIG. 1, the appointment storage unit 123 stores the appointment time frame for the medical examination in association with the patient ID (Identifier). FIG. 4 is a diagram showing an example of the reserved storage unit. As shown in FIG. 4, the reservation storage unit 123 has items such as “patient ID”, “reservation date”, and “reservation time frame”. The reservation storage unit 123 stores, for example, one record for each patient ID.

The "patient ID" is an identifier that identifies the patient. The "reservation date" is information indicating the appointment date for the medical examination. The "reservation time frame" is information indicating the time frame of the accepted reservation.

Returning to the description of FIG. 1, the electronic medical record storage unit 124 stores the patient's electronic medical record. FIG. 5 is a diagram showing an example of an electronic medical record storage unit. As shown in FIG. 5, the electronic medical record storage unit 124 has items such as "patient ID", "last medical examination date", "age", and "gender". The electronic medical record storage unit 124 stores, for example, one record for each patient ID. The electronic medical record storage unit 124 omits other items of the electronic medical record, for example, items such as a disease name, a symptom, and a medication history.

The "patient ID" is an identifier that identifies the patient. The "last consultation date" is information indicating the date when the patient last visited the consultation. "Age" is information indicating the age of a patient. "Gender" is information indicating the sex of a patient.

Returning to the description of FIG. 1, in the control unit 130, for example, a program stored in an internal storage device is executed by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like using the RAM as a work area. It is realized by. Further, the control unit 130 may be realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). The control unit 130 has a first specific unit 131, a second specific unit 132, and a reception control unit 133, and realizes or executes an information processing function or operation described below. The internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 1, and may be another configuration as long as it is a configuration for performing information processing described later.

The first specific unit 131 receives a reservation request from the mobile terminal 10 or the automatic return device 20 via the network N1 and the first communication unit 110, or the network N2 and the second communication unit 111. The first specifying unit 131 specifies the type of the source terminal based on the information on the type of the terminal included in the received reservation request. Examples of the type of the transmission source terminal include the mobile terminal 10 and the automatic return device 20.

The first specific unit 131 determines whether or not the specified transmission source terminal is the automatic return device 20. When the first specific unit 131 determines that the specified source terminal is the automatic return device 20, the second specific unit includes type information indicating that the terminal type is the automatic return device 20 and a reservation request. Output to 132. The first specific unit 131 may output the type information and the reservation request to the reception control unit 133. When the first specific unit 131 determines that the specified source terminal is not the automatic return device 20, whether or not the reservation request includes information indicating that the beacon is being received, that is, the beacon is received. Judge whether or not it is done.

When the first specific unit 131 determines that the beacon is being received, the first specific unit 131 outputs the type information indicating that the terminal type is the mobile terminal 10 receiving the beacon and the reservation request to the second specific unit 132. .. The first specific unit 131 may output the type information and the reservation request to the reception control unit 133. Further, when the first specific unit 131 determines that the beacon is being received, the second specific unit 132 sends the type information and the reservation request in which the terminal type is changed from the mobile terminal 10 to the automatic return device 20. Alternatively, it may be output to the reception control unit 133.

When the first specific unit 131 determines that the beacon has not been received, the first specific unit 132 transmits the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request to the second specific unit 132. Output. That is, when the first specific unit 131 receives the appointment request for the medical examination of any of the patients, the first identification unit 131 specifies the type of the information processing terminal that is the transmission source of the appointment request. Further, in the first specific unit 131, the position of the information processing terminal is determined to be in the hospital when the information processing terminal receives a beacon that can be received in the hospital.

When the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request are input from the first specific unit 131, the second specific unit 132 refers to the electronic medical record storage unit 124. Then, based on the patient ID of the reservation request, the attributes of the patient who made the reservation request are acquired. The second specific unit 132 refers to the cancellation coefficient storage unit 122 and specifies the cancellation rate based on the acquired attributes of the patient.

The second specific unit 132 specifies that the cancellation rate is 0% when the type information indicating that the terminal type is the automatic return device 20 and the reservation request are input from the first specific unit 131. Further, the second specifying unit 132 also specifies that the cancellation rate is 0% even when the type information indicating that the type of the terminal is the mobile terminal 10 receiving the beacon and the reservation request are input. When the first specific unit 131 outputs the type information and the reservation request to the reception control unit 133, the second specific unit 132 may be an automatic return machine 20 or may be receiving a beacon. It is not necessary to specify the cancellation rate. The second specific unit 132 outputs the specified cancellation rate and the reservation request to the reception control unit 133.

In other words, the second specific unit 132 corresponds to the type of the information processing terminal of the specified source by referring to the cancellation coefficient storage unit 122 that stores the type of the information processing terminal and the cancellation rate of the reservation in association with each other. Identify the cancellation rate. Further, the second specific unit 132 refers to the cancellation coefficient storage unit 122 based on the type of the information processing terminal of the transmission source specified by the reservation request and the attribute of the patient to be examined by the reservation request. To identify. Further, when the position of the information processing terminal is in the hospital that accepts reservations, the second specific unit 132 assumes that the information processing terminal is of the same type as the information processing terminal installed in the hospital, and has a cancellation rate. To identify. That is, the second specific unit 132 may treat the mobile terminal 10 receiving the beacon as the automatic return device 20.

When the cancellation rate and the reservation request are input from the second specific unit 132, the reception control unit 133 calculates the number of people to be subtracted from the reservation time frame based on the cancellation rate. The number of people to be subtracted from the reserved time frame can be obtained by, for example, (1-cancellation rate). That is, the number of people to be subtracted from the reserved time frame can also be expressed as the number of people to be added to the reserved number of people.

Further, when the reception control unit 133 inputs the type information and the reservation request in the case where the terminal type is the automatic return device 20 and the case where the beacon is being received from the first specific unit 131, Set the number of people to be subtracted from the reserved time frame to one. Even if a cancellation rate of 0% is input from the second specific unit 132, the number of people to be subtracted from the reserved time frame is one. That is, the reception control unit 133 controls the mobile terminal 10 that is not receiving the beacon so that the reception priority is higher than that of the mobile terminal 10 that is receiving the beacon and the automatic return device 20.

The reception control unit 133 generates a reservation screen according to the number of people to be subtracted from the reservation time frame. For example, as shown in the second line of FIG. 2, when the number of people who can make a reservation in the reservation time frame is 5 and the number of people who can make a reservation is 4.1, the mobile terminal 10 that is not receiving the beacon and the mobile terminal that is receiving the beacon. The reservation screen is different between the 10 and the automatic return machine 20, whether or not the reservation request can be accepted. The reception control unit 133 transmits the generated reservation screen to the mobile terminal 10 or the automatic return device 20 that is the transmission source of the reservation request via the first communication unit 110 and the network N1, or the second communication unit 111 and the network N2. do.

The reception control unit 133 receives the selected reservation time frame from the mobile terminal 10 or the automatic return device 20 via the first communication unit 110 and the network N1, or the second communication unit 111 and the network N2, and makes a reservation. The number of reservations in the frame storage unit 121 is updated.

In other words, the reception control unit 133 controls the acceptance / rejection or acceptance priority of the reservation request based on the specified cancellation rate. Further, the reception control unit 133 controls the acceptance / rejection or acceptance priority of the reservation request based on the remaining number of reservation frames in consideration of the cancellation rate.

Here, the calculation of the cancellation rate will be described with reference to FIG. FIG. 6 is a diagram showing an example of a canceled patient. The second specific unit 132 refers to the reserved storage unit 123 and the electronic medical record storage unit 124, and calculates the cancellation rate as, for example, daily processing. As shown in the frame 30 of FIG. 6, the second specific unit 132 identifies the canceled patient by comparing the reserved date of the reserved storage unit 123 with the final examination date of the electronic medical record storage unit 124. The second specific unit 132 calculates the cancellation rate according to the attributes of the patient, for example, by obtaining the average value for the past one month. For example, the second specific unit 132 includes the total number of reservations for patients corresponding to the attributes of the reservation time frame "10:00 to 11:00", age "20 to 60", and gender "male", and the specified canceled patients. The cancellation rate can be calculated based on the number of reservations made in.

Next, a specific example of controlling the reserved time frame will be described with reference to FIG. 7. FIG. 7 is a diagram showing an example of control of a reservation time frame according to a reservation terminal. In the example of FIG. 7, the reservation time frame is assumed to be in the state shown in FIG. 2, and the cancellation rate is assumed to be in the state shown in FIG. At this time, the number of patients who come to the hospital and make a reservation with the automatic return machine 20 is treated as one person, so the reservation time frame "9:00 to 10:00" is the number of reservations "5" and is full. Reservation is not possible. Similarly, the reservation time frame "10:00 to 11:00" is full and cannot be reserved because the number of reservations is "4.1". In addition, the reservation time frame "11:00 to 12:00" can be reserved because the number of reservations is "2.5", and the reservation time frame "13:00 to 14:00" is the number of reservations "1.25". Since it is a "person", it is possible to make a reservation.

On the other hand, for a patient who makes a reservation from outside the hospital using the mobile terminal 10, the cancellation rate is 50% when referring to the cancellation coefficient storage unit 122. Therefore, the reception control unit 133 calculates the number of people to be subtracted from the reserved time frame as (1-0.5) = 0.5 people. That is, the number of people to be added to the reserved number of people is 0.5. The display of each reservation time frame in this case is as follows. Since the reservation time frame "9:00 to 10:00" is full and reservations cannot be made because the number of reservations is "5". The reservation time frame "10:00 to 11:00" is the number of people reserved "4.1 people", and even if the number of people "0.5 people" subtracted from the reservation time frame is added to the number of people reserved, "4. 6 people ". Therefore, as shown in the frame 31, the reservation time frame can be reserved because the number of people who can make a reservation in the reservation time frame is "5" or less. In addition, the reservation time frame "11:00 to 12:00" can be reserved because the number of reservations is "2.5", and the reservation time frame "13:00 to 14:00" is the number of reservations "1.25". Since it is a "person", it is possible to make a reservation. In this way, in the information processing device 100, the number of people reflecting the cancellation rate is reduced from the number of people who can make a reservation in the reservation time frame, that is, it is added to the number of people who can make a reservation, so that the number of patients who miss a medical examination opportunity can be reduced.

In this embodiment, it is conceivable that it is easier for patients to make reservations from the mobile terminal 10 outside the hospital than from the automatic return machine 20. However, when a large number of patients make reservations from the mobile terminal 10 outside the hospital and the cancellation rate is low, the cancellation rate of the cancellation coefficient storage unit 122 is updated in the direction of lowering the cancellation rate in the daily processing. .. Therefore, the information processing device 100 can suppress excessive acceptance of reservations from the mobile terminal 10 outside the hospital.

Next, the operation of the reservation control system 1 of the first embodiment will be described. FIG. 8 is a flowchart showing an example of the reservation control process of the first embodiment.

When the reservation request button is pressed on the reservation screen, the mobile terminal 10 or the automatic return machine 20 transmits a reservation request including information such as the terminal type and the patient ID to the information processing device 100.

The first specific unit 131 of the information processing device 100 receives a reservation request from the mobile terminal 10 or the automatic return device 20. The first specifying unit 131 specifies the type of the source terminal based on the information on the type of the terminal included in the received reservation request (step S1).

The first specific unit 131 determines whether or not the specified transmission source terminal is the automatic return device 20 (step S2). When the first specific unit 131 determines that the specified source terminal is not the automatic return device 20 (step S2: negative), whether or not the reservation request includes information indicating that the beacon is being received. That is, it is determined whether or not the beacon is being received (step S3).

When the first specific unit 131 determines that the beacon has not been received (step S3: negative), the first specific unit 131 obtains the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request. Output to the second specific unit 132.

On the other hand, when the first specific unit 131 determines that the specified source terminal is the automatic return machine 20 (step S2: affirmative), the first specific unit 131 and the type information indicating that the terminal type is the automatic return machine 20. The reservation request is output to the reception control unit 133. Further, when the first specific unit 131 determines that the beacon is being received (step S3: affirmative), the first specific unit 131 obtains the type information indicating that the terminal type is the mobile terminal 10 receiving the beacon and the reservation request. Output to the reception control unit 133.

When the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request are input from the first specific unit 131, the second specific unit 132 receives the electronic medical record storage unit 124 from the electronic medical record storage unit 124. Acquire the attributes of the patient who made the reservation request (step S4). The second specific unit 132 refers to the cancellation coefficient storage unit 122 and specifies the cancellation rate based on the acquired attributes of the patient (step S5). The second specific unit 132 outputs the specified cancellation rate and the reservation request to the reception control unit 133.

When the cancellation rate and the reservation request are input, the reception control unit 133 calculates the number of people to be subtracted from the reservation time frame based on the cancellation rate (step S6). On the other hand, when the reception control unit 133 inputs the type information and the reservation request in the case where the terminal type is the automatic return device 20 and the case where the beacon is being received from the first specific unit 131, The number of people to be subtracted from the reserved time frame is set to one (step S7).

The reception control unit 133 generates a reservation screen according to the number of people to be subtracted from the reservation time frame (step S8). The reception control unit 133 transmits the generated reservation screen to the mobile terminal 10 or the automatic return device 20 from which the reservation request is transmitted (step S9).

When the mobile terminal 10 or the automatic return device 20 from which the reservation request is transmitted receives the reservation screen from the information processing device 100, the reservation screen is displayed on a display unit (not shown) and the input from the patient is accepted. When the reserved time frame is selected on the reservation screen, the mobile terminal 10 transmits the selected reserved time frame to the information processing device 100.

The reception control unit 133 of the information processing device 100 receives the selected reservation time frame from the mobile terminal 10 or the automatic return device 20, and updates the number of reservations in the reservation frame storage unit 121 (step S10). As a result, the information processing apparatus 100 can reduce the number of patients who miss a medical examination opportunity.

As described above, when the information processing apparatus 100 receives the appointment request for the medical examination of any patient, the information processing apparatus 100 specifies the type of the information processing terminal that is the transmission source of the appointment request. Further, the information processing apparatus 100 refers to the cancellation coefficient storage unit 122 that stores the type of the information processing terminal and the cancellation rate of the reservation in association with each other, and cancels according to the type of the information processing terminal of the specified source. Identify the rate. Further, the information processing apparatus 100 controls acceptance / rejection or acceptance priority of the reservation request based on the specified cancellation rate. As a result, the information processing apparatus 100 can reduce the number of patients who miss a medical examination opportunity.

Further, the cancellation coefficient storage unit 122 of the information processing device 100 further stores the attributes of the patient and the cancellation rate of the reservation in association with each other. Further, the information processing apparatus 100 refers to the cancellation coefficient storage unit 122 based on the type of the information processing terminal of the transmission source specified by the reservation request and the attribute of the patient to be examined by the reservation request. Identify. As a result, the cancellation rate according to the patient's attributes can be specified.

Further, the information processing apparatus 100 controls acceptance / rejection or acceptance priority of the reservation request based on the remaining number of reservation slots in consideration of the cancellation rate. As a result, the information processing apparatus 100 can reduce the number of patients who miss a medical examination opportunity.

Further, when the position of the information processing terminal is in the hospital that accepts reservations, the information processing device 100 assumes that the information processing terminal is of the same type as the information processing terminal installed in the hospital, and sets the cancellation rate. Identify. As a result, even if the patient in the hospital makes a reservation from the mobile terminal 10, the information processing device 100 can present the reservation screen which is the same reservation time frame as the automatic return machine 20.

Further, the position of the information processing terminal is determined to be in the hospital when the information processing terminal receives a beacon that can be received in the hospital. As a result, even if the patient in the hospital makes a reservation from the mobile terminal 10, the information processing device 100 can present the reservation screen which is the same reservation time frame as the automatic return machine 20.

In the first embodiment, the acceptance / rejection of the reservation request was controlled by referring to the cancellation rate according to the attribute of the patient stored in the cancellation coefficient storage unit 122. On the other hand, the acceptance / rejection of the reservation request may be controlled by using the learning model in which the cancellation rate of the reservation is machine-learned, and the embodiment in this case will be described as the second embodiment. FIG. 9 is a block diagram showing an example of the configuration of the reservation control system of the second embodiment. The reservation control system 2 shown in FIG. 9 includes a mobile terminal 10, an automatic return device 20, and an information processing device 200. The same configuration as that of the reservation control system 1 of the first embodiment is designated by the same reference numeral, and the description of the overlapping configuration and operation will be omitted.

The storage unit 220 of the information processing device 200 of the second embodiment has a learning model storage unit 222 instead of the cancellation coefficient storage unit 122 as compared with the storage unit 120 of the information processing device 100 of the first embodiment. Further, the control unit 230 of the information processing device 200 has a learning unit 232 and a reception control unit 233 in place of the second specific unit 132 and the reception control unit 133 as compared with the control unit 130 of the information processing device 100.

The learning model storage unit 222 stores a learning model in which the cancellation rate of reservations for each type of information processing terminal is machine-learned. Further, the learning model storage unit 222 stores, for example, a learning model in which the cancellation rate according to the patient's attribute is machine-learned by referring to the reserved storage unit 123 and the electronic medical record storage unit 124 as daily processing. That is, in the learning model, for example, the cancellation rate is machine-learned for the reservation received from the mobile terminal 10 outside the hospital.

The learning unit 232 refers to, for example, the reserved storage unit 123 and the electronic medical record storage unit 124, and reflects the data including the appointment date and the final examination date of the patient in a predetermined period, for example, one month in the learning model as teacher data. Let me. That is, the learning unit 232 causes the learning model of the learning model storage unit 222 to learn the cancellation rate according to the reservation time frame and the patient's attribute.

In the reception control unit 233, the type information of the information processing terminal of the transmission source specified from the first specific unit 131 and the reservation request are input. In this embodiment, the first specific unit 131 corresponds to any of the cases where the terminal type is the automatic return device 20, the mobile terminal 10 that is receiving the beacon, and the mobile terminal 10 that is not receiving the beacon. It is assumed that the type information and the reservation request are output to the reception control unit 233.

When the reception control unit 233 inputs the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request from the first specific unit 131, the reception control unit 233 uses the learning model to reserve the time. Calculate the number of people to subtract from the frame. That is, the reception control unit 233 acquires the attributes of the patient who made the reservation request from the electronic medical record storage unit 124. The reception control unit 233 refers to the learning model storage unit 222, and calculates the number of people to be subtracted from the reserved time frame using the learning model based on the acquired patient attributes and the reserved time frame. That is, the reception control unit 233 calculates the number of people to be added to the number of people reserved in the reserved time frame.

Further, the reception control unit 233 receives input from the first specific unit 131 the type information and the reservation request in the case where the terminal type is the automatic return device 20 and the case where the beacon is being received. Set the number of people to be subtracted from the reserved time frame to one. That is, the reception control unit 233 sets the number of people to be added to the number of people reserved in the reservation time frame to one person.

The reception control unit 233 generates a reservation screen according to the number of people to be subtracted from the reservation time frame. The reception control unit 233 transmits the generated reservation screen to the mobile terminal 10 or the automatic return device 20 from which the reservation request is transmitted via the first communication unit 110 and the network N1 or the second communication unit 111 and the network N2. do.

The reception control unit 233 receives the selected reservation time frame from the mobile terminal 10 or the automatic return device 20 via the first communication unit 110 and the network N1, or the second communication unit 111 and the network N2, and makes a reservation. The number of reservations in the frame storage unit 121 is updated.

In other words, the reception control unit 233 refers to the learning model storage unit 222 that stores the learning model in which the cancellation rate of the reservation for each type of the information processing terminal is machine-learned. The reception control unit 233 controls acceptance / rejection or acceptance priority of the reservation request using the learning model based on the type of the information processing terminal of the specified transmission source.

Next, the operation of the information processing apparatus 200 of the second embodiment will be described. FIG. 10 is a flowchart showing an example of the reservation control process of the second embodiment. In the following description, the processing of steps S1 to S3 and S7 to S10 of the reservation control processing is the same as that of the first embodiment, and thus the description thereof will be omitted.

If the reception control unit 233 is negative in step S3, the reception control unit 233 executes the next process. When the reception control unit 233 receives the type information indicating that the terminal type is the mobile terminal 10 that has not received the beacon and the reservation request from the first specific unit 131, the reception control unit 233 makes a reservation from the electronic medical record storage unit 124. Acquire the attributes of the patient who made the request (step S21). The reception control unit 233 refers to the learning model storage unit 222, calculates the number of people to be subtracted from the reserved time frame using the learning model based on the acquired patient attributes and the reserved time frame (step S22). The process proceeds to step S8. As a result, the information processing apparatus 200 controls the acceptance / rejection or acceptance priority of the reservation request by using the learning model of machine learning, so that the number of patients who miss the medical examination opportunity can be reduced.

As described above, when the information processing apparatus 200 receives the appointment request for the medical examination of any patient, the information processing apparatus 200 specifies the type of the information processing terminal that is the transmission source of the appointment request. Further, the information processing apparatus 200 refers to a learning model storage unit 222 that stores a learning model in which the reservation cancellation rate for each type of information processing terminal is machine-learned. Further, the information processing apparatus 200 controls acceptance / rejection or acceptance priority of the reservation request by using the learning model based on the type of the information processing terminal of the specified transmission source. As a result, the number of patients who miss medical examination opportunities can be reduced.

In the first embodiment, the acceptance / rejection of the reservation request was controlled by referring to the cancellation rate according to the attribute of the patient stored in the cancellation coefficient storage unit 122. On the other hand, further, the arrival time at the hospital may be predicted, and the acceptance / rejection of the reservation request may be controlled based on the predicted arrival time, and the embodiment in this case will be described as Example 3. FIG. 11 is a block diagram showing an example of the configuration of the reservation control system according to the third embodiment. The reservation control system 3 shown in FIG. 11 includes a mobile terminal 10, an automatic return device 20, and an information processing device 300. The same configuration as that of the reservation control system 1 of the first embodiment is designated by the same reference numeral, and the description of the overlapping configuration and operation will be omitted.

Further, the mobile terminal 10 of this embodiment has a positioning unit that acquires position information of a GPS (Global Positioning System) receiver or the like, and when a reservation request is input, the departure time, transportation means, and destination (hospital name) are determined. Input shall be accepted. Further, the mobile terminal 10 of the present embodiment transmits the position information, departure time, transportation means, and destination (hospital name) of the mobile terminal 10 to a route search server (not shown) that provides a navigation service, and performs a route search. Get the route and required time from the server to the destination (hospital name). Further, the mobile terminal 10 of this embodiment includes the position information, departure time, transportation means, and required time of the mobile terminal 10 in the reservation request, and transmits the reservation request to the information processing device 300.

The route search server searches for a route from the mobile terminal 10 to the destination (hospital name) based on the received location information, departure time, means of transportation, and destination (hospital name) of the mobile terminal 10, and is required. Calculate the time. The route search server transmits the searched route and the calculated required time to the information processing apparatus 300.

The storage unit 320 of the information processing device 300 of the third embodiment further has a medical information storage unit 325 and a required time coefficient storage unit 326 as compared with the storage unit 120 of the information processing device 100 of the first embodiment. Further, the control unit 330 of the information processing device 300 has a reception control unit 333 instead of the reception control unit 133 as compared with the control unit 130 of the information processing device 100.

The medical information storage unit 325 stores attributes, disease names, and disability categories for each patient in association with each other. That is, the medical information storage unit 325 stores the patient profile. FIG. 12 is a diagram showing an example of a medical information storage unit. As shown in FIG. 12, the medical information storage unit 325 has items such as "patient ID", "name", "age", "disease name", and "disability classification". The medical information storage unit 325 stores, for example, one record for each patient ID.

The "patient ID" is an identifier that identifies the patient. The "name" is information indicating the patient's name. In the example of FIG. 12, it is simply represented as "A", "B", and so on. "Age" is information indicating the age of a patient. The "disease name" is information indicating the name of the disease or injury that the patient is suffering from. The "disability classification" is information indicating the degree of disability related to the moving speed, and is, for example, information according to a disability related to walking among physical functions. In the example of FIG. 12, the disability category "cane" indicates the case where a cane is used when walking, the disability category "independent walking" indicates the case where walking is possible without using a cane, a walker, or the like, and the disability category "wheelchair". ”Indicates the case where a wheelchair is used for movement.

Returning to the description of FIG. 11, the required time coefficient storage unit 326 stores the required time coefficient according to various conditions. FIG. 13 is a diagram showing an example of a required time coefficient storage unit. As shown in FIG. 13, the required time coefficient storage unit 326 has items such as “item”, “condition”, and “coefficient”. The required time coefficient storage unit 326 stores, for example, one record for each item corresponding to the coefficient.

The "item" is information indicating an item for setting a coefficient of required time. "Items" include, for example, age and disability classification. "Condition" is information indicating a condition for an item column. Examples of the "condition" include "70 to 75" for age and "wand" for disability classification. The "coefficient" is information indicating a coefficient to be multiplied by the required time.

Returning to the explanation of FIG. 11, the reception control unit 333 predicts and predicts the arrival time at the hospital based on the position information of the terminal of the transmission source of the reservation request in comparison with the reception control unit 133. Controls whether or not a reservation request can be accepted based on the arrival time.

When the cancellation rate and the reservation request are input from the second specific unit 132, the reception control unit 333 acquires the position information, departure time, transportation means, and required time of the mobile terminal 10 included in the reservation request. The reception control unit 333 refers to the medical information storage unit 325 and the required time coefficient storage unit 326, and determines whether or not the required time needs to be corrected based on the means of transportation.

When the reception control unit 333 determines that the required time needs to be corrected, the reception control unit 333 corrects the required time based on the corresponding coefficient of the required time coefficient storage unit 326. When the reception control unit 333 determines that the correction of the required time is not necessary, the reception control unit 333 does not correct the required time. The reception control unit 333 determines that the required time needs to be corrected, for example, when the means of transportation is a train, a bus, or the like. Further, the reception control unit 333 determines that, for example, when the means of transportation is an automobile, it is not necessary to correct the required time.

The reception control unit 333 predicts the arrival time of the patient at the hospital based on the corrected required time or the uncorrected required time when the correction is not necessary. In this embodiment, the arrival time when the required time is uncorrected is expressed as the estimated arrival time. Further, in this embodiment, the arrival time when the required time is corrected or the arrival time when the correction is not necessary is expressed as the arrivalable time.

The reception control unit 333 sets a reservation time frame that can be reserved based on the predicted arrival time. The reception control unit 333 calculates the number of people to be subtracted from the reservation frame based on the cancellation rate for the set reservation time frame. That is, the reception control unit 333 calculates the number of people to be added to the number of people reserved in the reserved time frame. Further, when the reception control unit 333 inputs the type information and the reservation request in the case where the terminal type is the automatic return device 20 and the case where the beacon is being received from the first specific unit 131, Set the number of people to be subtracted from the reserved time frame to one. That is, the reception control unit 333 sets the number of people to be added to the number of people reserved in the reservation time frame to one person.

The reception control unit 333 generates a reservation screen according to the number of people to be subtracted from the reservation time frame. The reception control unit 333 transmits the generated reservation screen to the mobile terminal 10 or the automatic return device 20 from which the reservation request is transmitted via the first communication unit 110 and the network N1, or the second communication unit 111 and the network N2. do.

The reception control unit 333 receives the selected reservation time frame from the mobile terminal 10 or the automatic return device 20 via the first communication unit 110 and the network N1, or the second communication unit 111 and the network N2, and makes a reservation. The number of reservations in the frame storage unit 121 is updated.

In other words, the reception control unit 333 predicts the arrival time at the hospital based on the attributes of the patient, and controls the acceptance / rejection or acceptance priority of the reservation request based on the predicted arrival time. Patient attributes also include disability categories that indicate the degree of disability associated with the patient's speed of movement.

Here, the control of the reserved time frame according to the arrival time will be described with reference to FIG. FIG. 14 is a diagram showing an example of control of the reserved time frame according to the predicted arrival time. In the example of FIG. 14, patient A has an age of "75 years", a disease name of "hypertension", and a disability classification of "wand". In addition, Patient A is scheduled to go to the hospital by train. At the time of departure (9:20), patient A makes a medical appointment on the day from the reservation application of the mobile terminal 10.

At this time, the mobile terminal 10 includes the position information of the mobile terminal 10, the departure time "9:20", the means of transportation "train", and the required time "30 minutes" in the reservation request and transmits the information processing device 300. Here, the required time is acquired from a route search server (not shown) by the mobile terminal 10. The required time is determined by the information processing device 300 transmitting the location information of the mobile terminal 10, the departure time "9:20", the means of transportation "train", and the location information of the hospital to the route search server, and the route search server. You may try to get it.

The information processing device 300 refers to the medical information storage unit 325 and the required time coefficient storage unit 326, and determines that the required time needs to be corrected according to the age and the disability classification. The information processing device 300 multiplies the required time "30 minutes" by the coefficient "1.2" according to the age and the coefficient "1.4" according to the disability classification, and calculates "50 minutes" as the required time after correction. do. The fractions are rounded off. The information processing device 300 predicts that the arrival time is "10:10" based on the corrected required time. The information processing apparatus 300 can predict that the estimated time of arrival without correction for comparison is "9:50".

The information processing apparatus 300 sets the reserved time frame after "10:10" as a reserved time frame that can be reserved based on the predicted arrival time. In the example of FIG. 14, the reserved time frame "9:00 to 10:00" can be selected as shown in the reserved time frame 32a when there is no correction, but is shown in the reserved time frame 32b when there is correction. It becomes impossible to select. Further, since the reserved time frame "10:00 to 11:00" and the reserved time frame "11:00 to 12:00" both include the time after the arrival time "10:10". , Can be selected. In this way, the information processing apparatus 300 can control whether or not selection is possible on the reservation time frame selection screen according to the predicted arrival time.

Next, the operation of the information processing apparatus 300 of the third embodiment will be described. 15 and 16 are flowcharts showing an example of the reservation control process of the third embodiment. In the following description, the processing of steps S1 to S10 of the reservation control processing is the same as that of the first embodiment, and thus the description thereof will be omitted.

The reception control unit 333 executes the next process following step S5. When the cancellation rate and the reservation request are input from the second specific unit 132, the reception control unit 333 acquires the position information, departure time, transportation means, and required time of the mobile terminal 10 included in the reservation request (step S31). ).

The reception control unit 333 refers to the medical information storage unit 325 and the required time coefficient storage unit 326, and determines whether or not the required time needs to be corrected based on the means of transportation (step S32).

When the reception control unit 333 determines that the required time needs to be corrected (step S32: affirmative), the reception control unit 333 corrects the required time based on the corresponding coefficient of the required time coefficient storage unit 326 (step S33). , Step S34. When the reception control unit 333 determines that the required time does not need to be corrected (step S32: negative), the reception control unit 333 proceeds to step S34 without correcting the required time.

The reception control unit 333 predicts the time when the patient can arrive at the hospital based on the corrected required time or the uncorrected required time when the correction is not necessary. The reception control unit 333 sets a reservation time frame that can be reserved based on the predicted arrival time (step S34), and proceeds to step S6. As a result, the information processing apparatus 300 can present a reservation time frame selection screen that reflects the required time according to the patient's condition.

In this way, the information processing apparatus 300 predicts the arrival time at the hospital based on the attributes of the patient, and controls the acceptance / rejection or acceptance priority of the reservation request based on the predicted arrival time. As a result, the information processing apparatus 300 can present a reservation time frame selection screen that reflects the required time according to the patient's condition.

Further, in the information processing apparatus 300, the attribute of the patient includes a disability classification indicating the degree of disability related to the moving speed of the patient. As a result, the information processing apparatus 300 can present a reservation time frame selection screen that reflects the required time according to the patient's condition.

In the first and second embodiments, it is determined whether or not the mobile terminal 10 is in the hospital based on whether or not the beacon can be received, but the present invention is not limited to this. For example, as in the third embodiment, the mobile terminal 10 may be provided with a GPS receiver, and it may be determined whether or not the mobile terminal 10 is in a hospital based on the position information measured by the GPS receiver.

Further, each component of each of the illustrated parts does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each part is not limited to the one shown in the figure, and all or part of it is functionally or physically distributed / integrated in any unit according to various loads and usage conditions. Can be configured. For example, the first specific unit 131 and the second specific unit 132 may be integrated. Further, the illustrated processes are not limited to the above order, and may be performed simultaneously or in a different order as long as the processing contents do not contradict each other.

Further, the various processing functions performed by each device may execute all or any part thereof on the CPU (or a microcomputer such as an MPU or a MCU (Micro Controller Unit)). In addition, various processing functions may be executed in whole or in any part on a program analyzed and executed by a CPU (or a microcomputer such as an MPU or MCU) or on hardware by wired logic. Needless to say, it's good.

By the way, various processes described in each of the above embodiments can be realized by executing a program prepared in advance on a computer. Therefore, in the following, an example of a computer that executes a program having the same functions as those in each of the above embodiments will be described. FIG. 17 is a diagram showing an example of a computer that executes a medical examination appointment control program.

As shown in FIG. 17, the computer 400 includes a CPU 401 that executes various arithmetic processes, an input device 402 that accepts data input, and a monitor 403. Further, the computer 400 includes a medium reading device 404 for reading a program or the like from a storage medium, an interface device 405 for connecting to various devices, and a communication device 406 for connecting to another information processing device or the like by wire or wirelessly. Has. Further, the computer 400 has a RAM 407 that temporarily stores various information and a hard disk device 408. Further, each of the devices 401 to 408 is connected to the bus 409.

The hard disk device 408 stores a medical examination reservation control program having the same functions as the processing units of the first specific unit 131, the second specific unit 132, and the reception control unit 133 shown in FIG. Further, the hard disk device 408 may store a medical examination reservation control program having the same functions as the processing units of the first specific unit 131, the learning unit 232, and the reception control unit 233 shown in FIG. good. Further, the hard disk device 408 stores a medical examination reservation control program having the same functions as the processing units of the first specific unit 131, the second specific unit 132, and the reception control unit 333 shown in FIG. You may.

Further, the hard disk device 408 stores a reservation frame storage unit 121, a cancellation coefficient storage unit 122, a reservation storage unit 123, an electronic medical record storage unit 124, and various data for realizing a medical examination reservation control program. Further, the hard disk device 408 may store the learning model storage unit 222 instead of the cancellation coefficient storage unit 122. Further, the hard disk device 408 may further store the medical information storage unit 325 and the required time coefficient storage unit 326. The input device 402 receives, for example, input of various information such as operation information from the administrator of the computer 400. The monitor 403 displays various screens such as a display screen to the administrator of the computer 400, for example. For example, a printing device or the like is connected to the interface device 405. The communication device 406 has, for example, the same functions as the first communication unit 110 and the second communication unit 111 shown in FIGS. 1, 9 and 11, and is connected to the networks N1 and N2, and is connected to the mobile terminal 10 or the automatic return. Exchanges various information with the machine 20.

The CPU 401 reads each program stored in the hard disk device 408, expands it in the RAM 407, and executes it to perform various processes. Further, these programs can make the computer 400 function as the first specific unit 131, the second specific unit 132, and the reception control unit 133 shown in FIG. In addition, these programs can cause the computer 400 to function as the first specific unit 131, the learning unit 232, and the reception control unit 233 shown in FIG. Further, these programs can make the computer 400 function as the first specific unit 131, the second specific unit 132, and the reception control unit 333 shown in FIG.

The appointment control program for the above medical examination does not necessarily have to be stored in the hard disk device 408. For example, the computer 400 may read and execute a program stored in a storage medium that can be read by the computer 400. The storage medium that can be read by the computer 400 is, for example, a portable recording medium such as a CD-ROM, a DVD (Digital Versatile Disc), or a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, a hard disk drive, or the like. .. Further, the appointment control program for the examination may be stored in a device connected to a public line, the Internet, a LAN, or the like, and the computer 400 may read and execute the appointment control program for the examination from these.

1, 2, 3 Reservation control system 10 Mobile terminal 20 Automatic return device 100, 200, 300 Information processing device 110 1st communication unit 111 2nd communication unit 120, 220, 320 Storage unit 121 Reservation frame storage unit 122 Cancel coefficient storage unit 123 Reservation storage unit 124 Electronic chart storage unit 130, 230, 330 Control unit 131 First specific unit 132 Second specific unit 133, 233, 333 Reception control unit 222 Learning model storage unit 232 Learning unit 325 Medical information storage unit 326 Required time Coefficient storage N1, N2 network

Claims (12)

When the appointment request for medical examination of any patient is received, the type of the information processing terminal that is the source of the appointment request is specified based on the terminal type information included in the appointment request.
By referring to the storage unit that stores the type of the information processing terminal and the cancellation rate of the reservation in association with each other, the cancellation rate corresponding to the type of the information processing terminal of the specified source is specified.
Based on the specified the cancel rate, controls the reception friendly not for the reservation request,
An appointment control program for medical examinations, characterized by having a computer perform processing. The storage unit further stores the patient's attributes and the reservation cancellation rate in association with each other.
In the process of specifying the cancellation rate, the storage unit is stored based on the type of the information processing terminal of the transmission source specified by the reservation request and the attributes of the patient to be examined by the reservation request. Refer to and identify
The appointment control program for a medical examination according to claim 1. Processing of the control, based on the remaining number of reserved frame in consideration of the canceling factor, controls the reception friendly not for the reservation request,
The appointment control program for a medical examination according to claim 1 or 2. In the process of specifying the cancellation rate, when the position of the information processing terminal is in the hospital that accepts the reservation, it is assumed that the information processing terminal is of the same type as the information processing terminal installed in the hospital. Identify the cancellation rate,
The appointment control program for a medical examination according to any one of claims 1 to 3. The position of the information processing terminal is determined to be in the hospital when the information processing terminal receives a beacon that can be received in the hospital.
The appointment control program for a medical examination according to claim 4. The process of the control, based on the attributes of the patient, to predict the arrival time to the hospital, on the basis of the arrival time predicted, to control the be accepted whether or not for the reservation request,
The appointment control program for a medical examination according to claim 1. The patient's attributes include a disability category that indicates the degree of disability associated with the patient's speed of movement.
The appointment control program for a medical examination according to claim 6. When the appointment request for medical examination of any patient is received, the type of the information processing terminal that is the source of the appointment request is specified based on the terminal type information included in the appointment request.
The reservation is made using the learning model based on the type of the information processing terminal of the transmission source specified by referring to the storage unit that stores the learning model in which the cancellation rate of the reservation for each type of the information processing terminal is machine-learned. to control the be accepted whether or not the request,
An appointment control program for medical examinations, characterized by having a computer perform processing. When the appointment request for medical examination of any patient is received, the type of the information processing terminal that is the source of the appointment request is specified based on the terminal type information included in the appointment request.
By referring to the storage unit that stores the type of the information processing terminal and the cancellation rate of the reservation in association with each other, the cancellation rate corresponding to the type of the information processing terminal of the specified source is specified.
Based on the specified the cancel rate, controls the reception friendly not for the reservation request,
A method for controlling appointments for medical examinations, which comprises performing processing by a computer. When the appointment request for medical examination of any patient is received, the type of the information processing terminal that is the source of the appointment request is specified based on the terminal type information included in the appointment request.
The reservation is made using the learning model based on the type of the information processing terminal of the transmission source specified by referring to the storage unit that stores the learning model in which the cancellation rate of the reservation for each type of the information processing terminal is machine-learned. to control the be accepted whether or not the request,
An appointment control method for a medical examination, characterized in that the processing is performed by a computer. Upon receiving the appointment request for medical examination of any of the patients, the first specific unit that specifies the type of the information processing terminal that is the source of the appointment request based on the terminal type information included in the appointment request, and
A second specific unit that specifies the cancellation rate corresponding to the type of the information processing terminal of the specified source by referring to the storage unit that stores the type of the information processing terminal and the reservation cancellation rate in association with each other.
Based on the specified the cancel rate, a reception control unit that controls the reception friendly not for the reservation request,
An information processing device characterized by having. Upon receiving an appointment request for medical examination of any of the patients, a specific unit that identifies the type of information processing terminal that is the source of the appointment request based on the terminal type information included in the appointment request, and a specific unit.
The reservation is made using the learning model based on the type of the information processing terminal of the transmission source specified by referring to the storage unit that stores the learning model in which the cancellation rate of the reservation for each type of the information processing terminal is machine-learned. a reception control unit for controlling the be accepted whether or not the request,
An information processing device characterized by having.

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