JP6958940B2 - Management equipment, management system, management method and management program - Google Patents

Description

The present invention relates to a management device, a management system, a management method and a management program.

In order to analyze whether or not the customer is satisfied with the service provided by the restaurant, the customer may be asked to fill out a fill-in questionnaire to collect information. However, the fill-in questionnaire was troublesome for the customer, and sufficient information could not be collected.
Here, in a system for collecting data in a restaurant, a technique for measuring the "leftover amount" of a dish provided to a customer is known.

Japanese Unexamined Patent Publication No. 2005-293395

However, with the technology described above, although it may be possible to measure the "leftover amount", it is not clear why the customer left behind, so it is sufficient to analyze whether the customer is satisfied or not. I couldn't get any information. In order to improve the turnover rate and profitability of restaurants in restaurants, it is required to acquire information for analyzing whether or not customers are satisfied.

Therefore, an object of the present invention is to provide a management device, a management system, a management method, and a management program that solve the above-mentioned problems.

In order to solve the above problems, the present invention proposes the following means.
According to one aspect of the present invention, the management device determines the first image, the tableware identifier that identifies the tableware provided to the customer together with the food shown in the first image, and the time when the first image is captured. The first information acquisition means for acquiring the first information including at least the indicated information, the second image in which at least the tableware after the food and tableware shown in the first information are returned from the customer, and the above-mentioned A second information acquisition means for acquiring at least the second information including the tableware identifier of the tableware shown in the second image and information indicating the time when the second image was captured, the first information, and the first information. It includes a related information acquisition means for acquiring at least the related information including the second information having the tableware identifier corresponding to the information, and an output means for outputting the acquired related information.

Further, according to another aspect of the present invention, the management method includes a first image and a tableware identifier that identifies a tableware provided to the customer together with the dish shown in the first image by the first information acquisition means. The customer can obtain the food and tableware shown in the first information by the first information acquisition step of acquiring the first information including at least the information indicating the time when the first image was captured and the second information acquisition means. Second information including at least a second image of the tableware returned from, the tableware identifier of the tableware shown in the second image, and information indicating the time when the second image was imaged. By the second information acquisition step for acquiring the information and the related information acquisition means , the related information acquisition including at least the first information and the second information having the tableware identifier corresponding to the first information is acquired. It has a step and an output step for outputting the acquired related information by the output means.

Further, according to another aspect of the present invention, the management program provides the computer with a first image, a tableware identifier that identifies the tableware provided to the customer together with the dishes shown in the first image, and the first image. The first information acquisition step of acquiring the first information including at least the information indicating the time when the image was captured, and the tableware after the dishes and tableware shown in the first information are provided to the customer are at least imaged. The second information acquisition step of acquiring the second information including at least the second image, the tableware identifier of the tableware shown in the second image, and the information indicating the time when the second image was captured, and the above. The related information acquisition step for acquiring the related information including at least the first information and the second information having the tableware identifier corresponding to the first information, and the output step for outputting the acquired related information are executed. ..

According to the present invention, it is possible to obtain information for improving the turnover rate and the rate of return of stores.

It is a figure which shows the structure of the store using the management system in this embodiment. It is a figure which shows an example of the structure of the kitchen counter in this embodiment. It is a figure which shows an example of the structure of the dish collection table in this embodiment. It is a figure which shows the functional structure of the management system in this embodiment. It is a figure which shows the functional structure of the management apparatus in this embodiment. This is an example of information stored in the storage unit in the present embodiment. It is a figure which shows an example of the display of the related information in this embodiment. It is a figure which shows an example of the tableware identifier in this embodiment. It is a figure which shows an example of a series of operations of the management system in this embodiment. It is a sequence diagram explaining until the management system in this Embodiment acquires the information before provision. It is a sequence diagram explaining until the management system in this embodiment acquires payment information. It is a figure explaining the modification of the management apparatus in this embodiment. It is a figure which shows an example of the use of the related information in this embodiment. It is a figure which shows the minimum structure in this embodiment.

[Management system 1]
Hereinafter, the management system 1 according to the embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a configuration of a store using the management system 1 in the present embodiment. Hereinafter, the case where the management system 1 according to the embodiment of the present invention is used in a restaurant will be described, but the present invention is not limited to an example of a restaurant. For example, the management system 1 may be used in a facility that provides meals, such as a nursing care facility represented by an elderly home.
In the figure, the management system 1 includes a kitchen counter 2, a dish collection stand 3, a payment terminal 4, a mobile terminal 10, and a management device 50. The store in the example of the figure is provided with tables T1 to T9. When each table is not distinguished, it is described as table T.

The mobile terminal 10 is operated by the employee W in charge of customer service. Employee W guides the customer to the table T. In one example in the figure, employee W is guiding the customer to table T3. Employee W acquires an order from a customer via the mobile terminal 10. The mobile terminal 10 may be, for example, a handy terminal.
In this example, the employee W will be described separately as the employee W in charge of customer service and the employee W in charge of the kitchen, but each work may be configured to be performed by the same employee W. ..

A plate with food is placed on the kitchen counter 2. When the cooking information acquired from the customer by the mobile terminal 10 is transmitted to the kitchen 5, the employee W in charge of the kitchen cooks the food. The dishes cooked by the employee W in charge of the kitchen are placed on tableware such as plates and placed on the kitchen counter 2.
At the kitchen counter 2, information on the dishes and the dishes served on the dishes is acquired. After acquiring the information, the plate placed on the kitchen counter 2 is provided to the customer by the employee W.

Tableware such as collected plates is placed on the plate collection table 3. When the employee W confirms that the customer has finished the meal, the employee W collects the tableware such as a plate from the table T. The collected dishes and other tableware are placed on the dish collection table 3.
The dish collection table 3 acquires information on the dishes and the dishes remaining on the dishes. The food left on the plate is the food left on the plate without the customer being able to eat it. After acquiring the information, the dishes placed on the dish collection table 3 are put away in the kitchen 5 by the employee W in charge of the kitchen.

The payment terminal 4 acquires information on the food ordered by the customer. The payment terminal 4 is operated by the employee W to settle the food ordered by the customer.
When the customer finishes the meal, the customer makes a payment using the payment terminal 4.

The management device 50 acquires information from each device provided in the management system 1. For example, the management device 50 acquires information from the mobile terminal 10, the kitchen counter 2, the dish collection stand 3, and the payment terminal 4 by wireless communication. The management device 50 outputs the acquired information.
The management device 50 may be configured to statistically process the acquired information and output the statistically processed statistical information.

[Kitchen counter 2]
FIG. 2 is a diagram showing an example of the configuration of the kitchen counter 2 in the present embodiment. The kitchen counter 2 will be described with reference to the figure.
The kitchen counter 2 includes a kitchen counter imaging device 20. For example, the kitchen counter imaging device 20 is installed on the top plate 23. The kitchen counter imaging device 20 has an angle of view A1 and is provided at a position where the dish D placed on the table 26 can be imaged. In order to protect the privacy of the employee W, the angle of view A1 may be configured so that the employee W is not reflected and the entire plate D can be imaged.
Hereinafter, the image captured by the kitchen counter imaging device 20 as the first imaging unit and the kitchen counter imaging device 20 (first imaging unit) will be referred to as the first image.

After the dish D is cooked by the employee W in charge of the kitchen, the dish is placed on the table 26. When the kitchen counter image pickup device 20 detects that the dish D is placed on the table 26, the kitchen counter image pickup device 20 takes an image of the dish D.

The kitchen counter imaging device 20 may be configured to discriminate information indicating the table T and customer information from the image obtained by capturing the image of the slip or the like by imaging an image showing the order status of the slip or the like. ..
Employee W provides the customer with a dish D on which the food is placed after the image is taken by the kitchen counter imaging device 20.

The kitchen counter 2 may be provided with a sound collecting microphone 21.
The sound collecting microphone 21 collects the voice information of the employee W. The sound collecting microphone 21 may be configured to discriminate the information indicating the table T and the customer information based on the voice information of the employee W.

[Plate collection table 3]
FIG. 3 is a diagram showing an example of the configuration of the dish collection table 3 in the present embodiment. The dish collection table 3 will be described with reference to the figure.
Employee W, who is in charge of customer service, collects the dishes from the table T when the customer finishes the meal. Employee W returns the collected dishes to the dish collection table 3.
The dish collection table 3 includes a dish collection table imaging device 30. The dish collection table imaging device 30 is provided on the top plate 33 and images the dishes placed on the table 36.
Hereinafter, the image captured by the dish collection table imaging device 30 will be referred to as a second image pickup unit, and the image captured by the dish recovery table image pickup device 30 (second image pickup section) will be referred to as a second image.

Here, the customer may leave the served food for various reasons. For example, a customer may leave a dish that is not delicious. In addition, the customer may take a long time to serve the main dish and may leave the main dish if he / she eats a lot of other appetizers.
The dish collection stand imaging device 30 images the dishes left behind for various reasons together with the dish D.

The dish collection table 3 may be composed of a plurality of stages 36. When the plate collection table 3 is composed of a plurality of stages 36, a plate collection table imaging device 30 may be provided for each table 36. In the figure, the table 37 is provided with the dish collection table imager 32, and the table 38 is provided with the dish collection table imager 31. The dish collection table imager 31 and the dish collection table imager 32 are examples of the dish collection table imager 30. The dish collection table imaging device 31 is provided on the top plate 34 and images the dish D placed on the table 38 at an angle of view A2. The dish collection table imaging device 32 is provided on the top plate 35 and images the dish D placed on the table 37 at an angle of view A3.

[Functional configuration of management system 1]
FIG. 4 is a diagram showing a functional configuration of the management system 1 in the present embodiment. The functional configuration of the management system 1 will be described with reference to the figure. The configurations described with reference to FIGS. 1, 2 and 3 are designated by the same reference numerals, and the description thereof will be omitted.
The management system 1 includes a management device 50, a mobile terminal 10, a payment terminal 4, a kitchen counter image pickup device 20, a sound collecting microphone 21, and a dish collection stand image pickup device 30.
The kitchen counter imaging device 20 and the sound collecting microphone 21 are installed in the kitchen counter 2.
The dish collection stand imaging device 30 is installed on the dish recovery stand 3.
Each device included in the management system 1 is connected to each other via the communication network NW.

[Functional configuration of management device 50]
FIG. 5 is a diagram showing a functional configuration of the management device 50 in the present embodiment. The functional configuration of the management device 50 will be described with reference to FIG. The configurations described with reference to FIGS. 1, 2 and 3 are designated by the same reference numerals, and the description thereof will be omitted.
The management device 50 includes a pre-provided information acquisition unit 51, a post-collection information acquisition unit 52, a related information acquisition unit 53, and an output unit 54.

The pre-provided information acquisition unit 51 acquires the pre-provided information IB from the kitchen counter imaging device 20.
The pre-provision information IB includes a first image captured by the kitchen counter imaging device 20 and information indicating the time when the first image was captured. The first image is an image of the tableware provided to the customer together with the food. In this example, the tableware has a tableware identifier that can identify each tableware. That is, the pre-delivery information IB includes at least a first image, a tableware identifier that identifies the tableware provided to the customer together with the dish shown in the first image, and information indicating the time when the first image was captured.

The tableware identifier may be, for example, a predetermined bar code or a two-dimensional code. When the tableware identifier is a predetermined bar code or two-dimensional code, the pre-provided information acquisition unit 51 detects the predetermined bar code or two-dimensional code attached to the dish D by performing image processing on the first image. do. The pre-provision information acquisition unit 51 acquires the tableware identifier from the detected predetermined bar code or two-dimensional code.
Hereinafter, the pre-provided information acquisition unit 51 will be referred to as the first information acquisition means, and the pre-provided information IB will be referred to as the first information.

The tableware identifier may be configured to be acquired by reading the information stored in the RFID (Radio Frequency Identification Agent) tag attached to the plate D. When the tableware identifier is configured to be identified by the RFID tag, the kitchen counter 2 may be configured to include an RFID reader (not shown).
The tableware identifier may be configured to be acquired by recognizing a fine pattern (object fingerprint) on the surface of the plate D as an image.

The pre-delivery information IB (first information) may further include information indicating the seat of the customer to whom the dish is served. In that case, the pre-delivery information acquisition unit 51 (first information acquisition means) may be configured to acquire pre-delivery information IB (first information) including information indicating the seat of the customer to whom the food is served. ..

The pre-provided information acquisition unit 51 stores the acquired pre-provided information IB in the storage unit 70.
Here, the storage unit 70 may or may not be provided in the management device 50. For example, the pre-provided information acquisition unit 51 may include a communication unit (not shown) and may be configured to store the pre-provided information IB in a storage unit 70 provided outside the management device 50.

The post-collection information acquisition unit 52 acquires post-collection information IA from the dish collection table imaging device 30.
Post-collection information IA includes a second image captured by the dish collection table imaging device 30 and information indicating the time when the second image was captured. The second image is an image of the dish collected after the customer finishes the meal. In this example, the tableware has a tableware identifier that can identify each tableware. That is, the post-collection information IA includes at least a second image in which the dishes and tableware shown in the pre-provided information IB (first information) are captured after the dishes and tableware are returned from the customer, and the tableware shown in the second image. The tableware identifier and information indicating the time when the second image was taken are included at least.
Hereinafter, the post-collection information acquisition unit 52 will be referred to as a second information acquisition means, and the post-collection information IA will be referred to as a second information.
The post-collection information acquisition unit 52 stores the acquired post-collection information IA in the storage unit 70.

The related information acquisition unit 53 acquires the related information IR from the storage unit 70.
The relevant information IR includes pre-delivery information IB and post-collection information IA. The pre-delivery information IB shown in the related information IR and the post-collection information IA shown in the same related information IR have corresponding tableware identifiers. For example, the related information IR is a set of pre-delivery information IB acquired before being provided to the customer and post-collection information IA acquired from the dish after the dish having the pre-delivery information IB is collected. It is the information that became.
That is, the related information IR includes at least the pre-provided information IB (first information) and the post-collection information IA (second information) having the tableware identifier corresponding to the pre-provided information IB (first information).
The related information acquisition unit 53 provides the acquired related information IR to the output unit 54.
Hereinafter, the related information acquisition unit 53 will also be referred to as a related information acquisition means.

The output unit 54 acquires the related information IR from the related information acquisition unit 53. The output unit 54 outputs the acquired related information IR. For example, the output unit 54 outputs the acquired related information IR to a display device (not shown) via the communication network NW.
Hereinafter, the output unit 54 will also be referred to as an output means.

The management device 50 may include an order information acquisition unit 55. The order information acquisition unit 55 acquires the order information IO from the mobile terminal 10. The order information IO includes at least order information indicating the food provided to the customer and information indicating the time when the order information was acquired from the customer.
The order information acquisition unit 55 stores the acquired order information IO in the storage unit 70.
Hereinafter, the order information acquisition unit 55 will be referred to as the third information acquisition means, and the order information IO will be referred to as the third information.

When the management device 50 includes the order information acquisition unit 55, the related information acquisition unit 53 (related information acquisition means) has an order information IO (third information) having a tableware identifier corresponding to the pre-provision information IB (first information). ) Is further included in the related information IR.
The output unit 54 (output means) outputs the acquired related information IR.

The management device 50 may include a payment information acquisition unit 56. The payment information acquisition unit 56 acquires the payment information IP from the payment terminal 4. The payment information IP includes at least a tableware identifier and information indicating the time when the food provided to the customer by the tableware having the tableware identifier is settled.
The payment information acquisition unit 56 stores the acquired payment information IP in the storage unit 70.
Hereinafter, the payment information acquisition unit 56 will be described as the fourth information acquisition means, and the payment information IP will be described as the fourth information.

When the management device 50 includes the payment information acquisition unit 56, the related information acquisition unit 53 (related information acquisition means) has a related information IR (fourth information) having a tableware identifier corresponding to the pre-provision information IB (first information). ) Is further included in the related information IR.
The output unit 54 (output means) outputs the acquired related information IR.

FIG. 6 is an example of information stored in the storage unit 70 in the present embodiment. In the storage unit 70, information such as pre-provision information IB, post-collection information IA, order information IO, and payment information IP are associated with each other and stored as related information IR.
In the example shown in the figure, the related information IR1 includes the seat name “T03”, the dish name “Shake Meuniere”, the order time “17:00”, the dish ID “D1011”, and the pre-offer information “PIC0001”. , The provision time “17:25”, the post-collection information “PIC1001”, the collection time “18:00”, the settlement status “not yet”, and the settlement time “not yet” are associated with each other. ing. Similarly, the related information IR2 includes the seat name "T03", the dish name "Wagyu steak", the order time "17:00", the plate ID "D2048", and the pre-offer information "PIC0002". , The provision time "17:25", the post-collection information "not yet", the collection time "not yet", the settlement status "not yet", and the settlement time "not yet" are associated with each other. Similarly, in the related information IR3, the seat name "T07", the dish name "Mentaiko pasta", the order time "18:00", the plate ID "not yet", and the pre-delivery information "not yet" are included. The information of the provision time "not yet", the post-collection information "not yet", the collection time "not yet", the settlement status "not yet", and the settlement time "not yet" are associated with each other.

In the example shown in FIG. 6, the related information IR is information related to an order from a customer in which the related information IR1 and the related information IR2 are both seat names "T03", and the related information IR3 is the seat name "T07". Indicates that the information is related to the order from the customer.
Here, the dish name is information indicating the dish ordered by the customer. The order time is information indicating the time when the customer ordered. The plate ID is information indicating a tableware identifier that identifies the plate. The pre-provided information is information indicating the first image included in the pre-provided information IB. The serving time is information indicating the time when the food is served to the customer. The post-collection information is information indicating a second image included in the post-collection information IA. The collection time is information indicating the time when the dish is collected from the customer. The payment status is information indicating whether or not payment has been made. The settlement time is the time when the customer makes a settlement.

In the example shown in FIG. 6, the order shown in the related information IR1 is in a state where the dish is collected from the customer because the information IA is acquired after the collection, and the settlement is completed because the payment information IP is not acquired. It is in a state where it is not done.
Related information The order shown in IR2 is in a state where food is being provided to the customer because the pre-delivery information IB has been acquired, and the dish has been collected from the customer because the post-collection information IA has not been acquired. There is no state.
The order shown in the related information IR3 is in a state where the order has been received from the customer because the order information IO has been acquired, and the food has not been provided to the customer because the pre-delivery information IB has not been acquired. be.

FIG. 7 is a diagram showing an example of displaying the related information IR in the present embodiment. FIG. 7A is a diagram showing an example of display of related information IR before serving food. FIG. 7B is a diagram showing an example of displaying the related information IR after collecting the dishes from the customer.
The related information IR is displayed by, for example, a display means (not shown) connected to the communication network NW. In this example, a screen configuration when the related information IR is displayed on a display means (not shown) will be described. The display form of the related information IR is not limited to this example, and may be displayed by other methods.

An example of displaying the related information IR before serving the dish will be described with reference to FIG. 7 (A). The pre-serving related information display unit P10 includes a dish name display unit P11, a service time display unit P12, a collection time display unit P13, a tableware identifier display unit P14, a food information display unit P15, and a material item display unit P16. Is provided as a constituent requirement.
The dish name display unit P11 displays the dish name shown in the order information IO. The provision time display unit P12 displays the provision time shown in the pre-delivery information IB. The collection time display unit P13 displays the collection time indicated in the post-collection information IA. The tableware identifier display unit P14 displays information indicating the tableware identifier. The food information display unit P15 displays the first image captured by the kitchen counter image pickup device 20. The ingredient item display unit P16 displays the ingredient item of the dish shown in the order information IO. For example, the material item display unit P16 displays the material ratio of each item. The material ratio is information indicating how much amount remains with respect to the reference amount. Before serving food, the rest of each item is 100%.

An example of displaying the related information IR after collecting the dishes from the customer will be described with reference to FIG. 7 (B). The related information IR described with reference to FIG. 7 corresponds to the related information IR described with reference to FIG. 7 (A). The description of the portion that does not change as compared with FIG. 7 (A) will be omitted, and the portion that has changed as compared with FIG. 7 (A) will be described.
The post-collection related information display unit P20 includes a post-collection food information display unit P25 instead of the food information display unit P15, and a post-collection material item display unit P26 instead of the material item display unit P16 as constituent requirements.
After collection, the related information display unit P20 displays the time when the dishes are collected on the collection time display unit P13. The second image captured by the dish collection table imaging device 30 is displayed on the dish information display unit P25 after collection. As shown in the figure, the second image displayed on the food information display unit P25 after collection shows leftover food. The material ratio of each item is displayed on page 26 of the material item display unit after collection. In the example shown in the figure, it can be seen that 5% of salmon and 30% of lettuce are left.

The material ratio of each item displayed on the material item display unit P16 and the collected material item display unit P26 may be calculated by image processing the second image.

FIG. 8 is a diagram showing an example of a tableware identifier in the present embodiment. FIG. 8A is a diagram showing an example of a tableware identifier when the tableware is identified by an object fingerprint. FIG. 8B is a diagram showing an example of a tableware identifier when the tableware is identified by a barcode.

The pre-provision information acquisition unit 51 (first information acquisition means) may include a tableware identification means for acquiring a tableware identifier from the image of the tableware shown in the first image included in the pre-provision information IB. An example of the tableware identifier identified by the tableware identification means will be described with reference to FIG.

An example of the tableware identifier in the case of identifying the tableware by the object fingerprint will be described with reference to FIG. 8A. The dish D1 has an identification unit M1, and the dish D2 has an identification unit M2.
Reference numeral ID1 is an enlarged image of the identification unit M1, and reference numeral ID2 is an enlarged image of the identification unit M2. The fine patterns appearing on the surface of the tableware are different between the identification unit M1 and the identification unit M2. In this example, the management device 50 regards these fine patterns as unique features of the tableware and identifies each tableware.
The identification unit M1 and the identification unit M2 may be a location defined by a predetermined standard, or may be an unspecified location that is not defined by any of the criteria.

An example of the tableware identifier in the case of identifying the tableware by the barcode will be described with reference to FIG. 8B. The dish D3 has an identification unit M3, and the dish D4 has an identification unit M4.
Reference numeral ID3 is an enlarged image of the identification unit M3, and reference numeral ID4 is an enlarged image of the identification unit M4. In this example, the identification unit M3 and the identification unit M4 have a barcode attached to the surface of the tableware. The management device 50 identifies each tableware by the information shown in these barcodes.
That is, in this example, the tableware shown in the first image included in the pre-delivery information IB is attached with information indicating the tableware identifier, and the tableware identification means uses the tableware identifier attached to the tableware from the first image. Get the information to show.
The barcode may be read by image processing the image captured by the kitchen counter imaging device 20 or the dish collection table imaging device 30, or by providing a barcode reader (not shown). You may.

[A series of operations of management system 1]
FIG. 9 is a diagram showing an example of a series of operations of the management system 1 in the present embodiment. A series of operations of the management system 1 will be described with reference to the figure.
(Step S11) Employee W acquires an order from a customer by using the mobile terminal 10. The mobile terminal 10 outputs the acquired order as order information IO to the management device 50 via the communication network NW. The order information IO may include, for example, seat information, order details, order time data, and the like.
(Step S12) Employee W in charge of the kitchen cooks the dish shown in the order obtained from the customer. The management device 50 may be configured to, for example, transmit an order shown in the order information IO to a printing device (not shown) provided in the kitchen 5, and the printing device prints the order shown in the acquired IO.

(Step S13) After cooking, the employee W in charge of the kitchen places a plate on which the cooked food is placed on the kitchen counter 2. The kitchen counter imaging device 20 provided in the kitchen counter 2 images a dish placed on the kitchen counter 2.

(Step S14) The kitchen counter imaging device 20 acquires the information of the table T corresponding to the dish by imaging the tableware and the slip on which the information of the dish is printed. By acquiring the information of the table T corresponding to the dish, the kitchen counter imaging device 20 can link the information indicating the tableware identifier acquired in step S13 with the order information. The kitchen counter imaging device 20 outputs the information acquired by imaging to the management device 50 via the communication network NW as pre-provision information IB. The pre-delivery information IB may include, for example, information indicating a tableware identifier, provision time, and the like.
The employee W in charge of the kitchen or the employee W in charge of customer service inputs the information of the table T corresponding to the dish placed on the kitchen counter 2 by the sound collecting microphone 21 instead of the kitchen counter imaging device 20. It may be configured as follows.

(Step S15) The tableware and dishes for which information has been acquired in steps S13 and S14 are provided to the customer by the employee W in charge of customer service.
(Step S16) The customer eats the food provided by the employee W in charge of customer service.
(Step S17) The customer finishes the meal.

(Step S18) The dish after the customer finishes the meal is collected by the employee W. The collected dishes are placed on the dish collection table 3. The dish collection stand imaging device 30 acquires information IA after collection by imaging the placed dish. The post-collection information IA may include, for example, information such as a tableware identifier, information indicating the post-collection material items remaining on the plate, and meal time indicating the time required for the customer to eat. The dish collection stand imaging device 30 outputs the acquired post-collection information IA to the management device 50.

(Step S19) The customer who has finished the meal makes a payment using the payment terminal 4. The payment terminal 4 outputs the acquired payment information to the management device 50 as payment information IP. The payment information IP may broadly include, for example, information indicating the customer's table T, information indicating the payment method, and the like.

FIG. 10 is a sequence diagram illustrating the process until the management system 1 in the present embodiment acquires the pre-provision information IB. The flow of acquisition of order information IO and acquisition of pre-provision information IB will be described with reference to the figure.
(Step S21) The mobile terminal 10 acquires the order information IO.
(Step S22) The mobile terminal 10 transmits the acquired order information IO to the management device 50.
(Step S23) The management device 50 stores the acquired order information IO in the storage unit 70.

(Step S24) The management device 50 transmits the acquired order information IO to the kitchen 5 by an order information transmission unit (not shown). A printing device or display device (not shown) provided in the kitchen 5 prints or displays the information shown in the order information IO.
The mobile terminal 10 may be configured to transmit the order information IO to the kitchen 5.
(Step S25) In the kitchen 5, the employee W in charge of the kitchen cooks the dish shown in the acquired order information IO.

(Step S26) Employee W in charge of the kitchen puts the plate on the kitchen counter 2 after finishing cooking.
(Step S27) The kitchen counter imaging device 20 provided in the kitchen counter 2 images an image of a placed dish.
(Step S28) The kitchen counter imaging device 20 acquires the pre-provided information IB by imaging the image of the placed dish. At this time, the kitchen counter imaging device 20 acquires the information of the table T corresponding to the dish by imaging the slip on which the information of the dish is printed.
The employee W in charge of the kitchen or the employee W in charge of customer service inputs the information of the table T corresponding to the dish placed on the kitchen counter 2 by the sound collecting microphone 21 instead of the kitchen counter imaging device 20. It may be configured as follows.
(Step S29) The kitchen counter imaging device 20 transmits the pre-provided information IB to the management device 50.
(Step S31) The management device 50 stores the acquired pre-delivery information IB in the storage unit 70.

FIG. 11 is a sequence diagram illustrating the process until the management system 1 in the present embodiment acquires the payment information IP. The flow of acquisition of post-collection information IA and acquisition of payment information IP will be described with reference to the figure.
(Step S41) When the employee W in charge of customer service confirms that the customer has finished eating, he / she collects the dishes from the customer. The collected dishes are placed on the dish collection table 3 by the employee W in charge of customer service.
(Step S42) The dish collection table imaging device 30 acquires post-collection information IA by imaging the placed dish.
(Step S43) The dish collection table imaging device 30 transmits the acquired post-collection information IA to the management device 50.
(Step S44) The management device 50 stores the acquired post-collection information IA in the storage unit 70.

(Step S51) After finishing the meal, the customer makes a payment by the payment terminal 4. The payment terminal 4 may be configured to acquire the order information IO ordered by the customer from the management device 50 and perform payment based on the acquired order information IO.
(Step S52) When the payment terminal 4 finishes the payment, the payment terminal 4 transmits the payment information IP to the management device 50.
(Step S53) The management device 50 stores the payment information IP in the storage unit 70.

[Statistics Department 57]
FIG. 12 is a diagram illustrating a modified example of the management device 50 in the present embodiment. The management device 50A shown in the figure is a modified example of the management device 50. The management device 50A is different from the management device 50 in that it includes the statistics unit 57. The same components as those described with reference to FIG. 5 are designated by the same reference numerals, and the description thereof will be omitted.

The statistics unit 57 acquires the related information IR from the related information acquisition unit 53. The statistics unit 57 performs statistical processing based on the related information IR acquired by the related information acquisition unit 53 (related information acquisition means). The statistics unit 57 outputs the result of performing statistical processing to the output unit 54 as statistical information IT.
The output unit 54 (output means) further outputs the result of the statistical processing performed by the statistics unit 57 as statistical information IT.

Here, the statistical processing performed by the statistics unit 57 is the statistical processing of the information shown in the related information IR. For example, the statistics unit 57 performs statistical processing such as frequently ordered menus and leftover food status in stores where the management system 1 is installed.
The statistics unit 57 performs statistical processing on the turnover rate of the store based on at least one of the times when the order information IO, the pre-delivery information IB, the post-collection information IA, and the payment information IP are acquired. May be good.

FIG. 13 is a diagram showing an example of using related information IR or statistical information IT in this embodiment. A restaurant chain manages a plurality of stores. In this example, each restaurant chain store is provided with a management system 1. In the figure, the store A is provided with the management system 1A, the store B is provided with the management system 1B, and the store Z is provided with the management system 1Z. Each store of store A, store B, and store Z is connected to the communication network NW2.
The restaurant chain centralized management system 100 is a system that manages each of the stores A, B, and Z. The restaurant chain centralized management system 100 is connected to the communication network NW2.

Each store of store A, store B, and store Z transmits related information IR and / or statistical information IT to the food / drink chain centralized management system 100 via the communication network NW2.
The restaurant chain centralized management system 100 acquires related information IR and / or statistical information IT from each of the stores A, B, and Z connected to the communication network NW2. The restaurant chain centralized management system 100 makes a comparison for each store by acquiring related information IR and / or statistical information IT for each store.

[Summary of effects of embodiments]
According to the management system 1 of the present embodiment, each device provided in the store is connected via the communication network NW, and information including information on the time when each device has provided a service to the customer is transmitted to the management device 50. Provided. The management device 50 can store a series of information by associating the acquired information and storing it as related information IR.
Therefore, according to the management system 1 of the present embodiment, it is possible to obtain information for improving the turnover rate and the rate of return of the store from the stored related information IR.

Further, according to the management device 50 of the present embodiment, the information acquisition unit 51 before provision and the information acquisition unit 52 after collection are provided. The management device 50 identifies the pre-provided information IB acquired by the pre-provided information acquisition unit 51 and the post-collection information IA acquired by the post-collection information acquisition unit 52 by the tableware identification information, thereby preparing a cooking recipe in advance. , It is possible to identify dishes for which the form of provision has not been decided.
Further, the management device 50 includes a related information acquisition unit 53. By including the related information acquisition unit 53, the management device 50 can acquire a series of information provided for each customer as the related information IR. Therefore, since the management system 1 is provided with the management device 50, the user of the management system 1 can obtain information for improving the turnover rate and the rate of return of the store.

Further, according to the present embodiment, the pre-delivery information IB further includes information indicating the seat of the customer to which the dish is served. Therefore, the related information IR can associate the pre-provided information IB with other information such as the order information IO and the payment information IP.
Therefore, the pre-delivery information IB further includes information indicating the seat of the customer to whom the food is served, so that the related information acquisition unit 53 acquires a series of information provided for each customer as the related information IR. Can be done. Therefore, since the management system 1 is provided with the management device 50, the user of the management system 1 can obtain information for improving the turnover rate and the rate of return of the store.

Further, according to the present embodiment, the kitchen counter image pickup device 20 or the dish collection table image pickup device 30 acquires the tableware identifier from the image of the captured tableware. Therefore, according to the present embodiment, the tableware can be identified without assigning the tableware identifier to the tableware in advance.

Further, according to the present embodiment, information indicating the tableware identifier is attached to the tableware, and the kitchen counter imaging device 20 or the dish collection table imaging device 30 reads the information indicating the tableware identifier attached to the tableware. To identify each tableware.
Therefore, according to the present embodiment, the tableware can be easily identified.

Further, according to the present embodiment, the order information IO is associated with the related information IR. Therefore, according to the present embodiment, the user of the management system 1 can acquire a series of customer information in the store in more detail.

Further, according to the present embodiment, the payment information IP is associated with the related information IR. Therefore, according to the present embodiment, the user of the management system 1 can acquire a series of customer information in the store in more detail.

Further, according to the present embodiment, the management device 50 includes a statistics unit 57.
For example, the statistics unit 57 performs statistical processing such as frequently ordered menus and leftover food status in stores where the management system 1 is installed.
Therefore, according to the present embodiment, the user of the management system 1 grasps the frequently ordered menus and the leftover food status of the menus in the stores where the management system 1 is introduced, and prepares the ingredients for each menu. It can lead to optimal ordering and improve the quantity of menus and the contents of ingredients.

FIG. 14 is a diagram showing a minimum configuration of the management device 50 according to each embodiment of the present invention.
The management device 50 includes at least a pre-provided information acquisition unit 51 (first information acquisition means), a post-collection information acquisition unit 52 (second information acquisition means), and a related information acquisition unit 53 (related information acquisition means). It suffices to include an output unit 54 (output means).
The pre-providing information acquisition unit 51 (first information acquisition means) determines the first image, the tableware identifier that identifies the tableware provided to the customer together with the food shown in the first image, and the time when the first image is captured. The pre-provided information IB (first information) including at least the indicated information is acquired.
The post-collection information acquisition unit 52 (second information acquisition means) is shown in the second image and the second image in which at least the tableware after the dishes and tableware shown in the first information are returned from the customer is captured. The post-collection information IA (second information) including at least the tableware identifier of the tableware and the information indicating the time when the second image was taken is acquired.
The related information acquisition unit 53 (related information acquisition means) acquires the related information IR including at least the first information and the second information having the tableware identifier corresponding to the first information.
The output unit 54 (output means) outputs the acquired related information IR.

The management device 50 described above has a computer system inside. The process of the management method using the management device 50 described above is stored in a computer-readable recording medium in the form of a program, and the processing is performed by the computer reading and executing this program. Here, the computer-readable recording medium refers to a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, or the like. Further, this computer program may be distributed to a computer via a communication line, and the computer receiving the distribution may execute the program.

The management device 50 is recorded by recording a program for realizing the function of the management system 1 in FIG. 3 on a computer-readable recording medium, causing the computer system to read the program recorded on the recording medium, and executing the program. May be configured. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer system" shall also include a WWW system provided with a homepage providing environment (or display environment). Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, it shall include those that hold the program for a certain period of time.

Further, the program may be transmitted from a computer system in which this program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the above program may be for realizing a part of the above-mentioned functions. Further, a so-called difference file (difference program) may be used, which can realize the above-mentioned functions in combination with a program already recorded in the computer system.

1 Management system 2 Kitchen counter 3 Dish collection stand 4 Payment terminal 5 Kitchen 10 Mobile terminal 50 Management device NW Communication network T Table W Employee D Dish 20 Kitchen counter Imaging device 21 Sound collecting microphone 23 Top plate 26 units 30, 31, 32 Dish collection stand Imaging device 33, 34, 35 Top plate 36, 37, 38 units A1, A2, A3 Angle 51 Information acquisition unit before provision 52 Information acquisition unit after collection 53 Related information acquisition unit 54 Output unit 55 Order information acquisition unit 56 Settlement information acquisition unit 70 Storage unit IB Pre-provided information IA Post-collection information IO Order information IP Payment information IR Related information

Claims (10)

The first information that includes at least the first image, the tableware identifier that identifies the tableware provided to the customer together with the dish shown in the first image, and the information indicating the time when the first image was captured is acquired. 1 Information acquisition means and
The second image in which the dishes and tableware shown in the first information are returned from the customer is at least captured, the tableware identifier of the tableware shown in the second image, and the second image are captured. A second information acquisition means for acquiring the second information including at least the information indicating the time, and
Related information acquisition means for acquiring related information including at least the first information and the second information having the tableware identifier corresponding to the first information.
A management device including an output means for outputting the acquired related information. The first information further includes information indicating the seat of the customer on which the dish is served.
The management device according to claim 1, wherein the first information acquisition means acquires the first information including information indicating a customer's seat where food is served. The management device according to claim 1 or 2, wherein the first information acquisition means includes a tableware identification means for acquiring the tableware identifier from the image of the tableware shown in the first image. The tableware shown in the first image is provided with information indicating the tableware identifier.
The management device according to claim 3, wherein the tableware identification means acquires information indicating the tableware identifier attached to the tableware from the first image. Further provided with a third information acquisition means for acquiring the third information including at least the order information indicating the food provided to the customer and the information indicating the time when the order information was acquired from the customer.
The related information acquisition means acquires the related information including the third information having the tableware identifier corresponding to the first information.
The management device according to any one of claims 1 to 4, wherein the output means outputs the acquired related information. Further provided with a fourth information acquisition means for acquiring the fourth information including at least the tableware identifier and information indicating the time when the dish provided to the customer by the tableware having the tableware identifier was settled.
The related information acquisition means acquires the related information including the fourth information having the tableware identifier corresponding to the first information.
The management device according to any one of claims 1 to 5, wherein the output means outputs the acquired related information. Further provided with a statistical unit that performs statistical processing based on the related information acquired by the related information acquisition means.
The management device according to any one of claims 1 to 6, wherein the output means outputs the result of statistical processing performed by the statistical unit. The management device according to any one of claims 1 to 7.
The first imaging unit that captures the first image and
A management system including a second imaging unit that captures the second image. The first information acquisition means includes at least a first image, a tableware identifier that identifies the tableware provided to the customer together with the dish shown in the first image, and information indicating the time when the first image was captured. The first information acquisition step to acquire the first information and
A second image in which at least the tableware after the food and tableware shown in the first information are returned from the customer by the second information acquisition means is captured, and the tableware identifier of the tableware shown in the second image. The second information acquisition step of acquiring the second information including at least the information indicating the time when the second image was captured, and
A related information acquisition step of acquiring related information including at least the first information and the second information having the tableware identifier corresponding to the first information by the related information acquisition means.
A management method having an output step for outputting the related information acquired by the output means. On the computer
The first information that includes at least the first image, the tableware identifier that identifies the tableware provided to the customer together with the dish shown in the first image, and the information indicating the time when the first image was captured is acquired. 1 Information acquisition step and
A second image in which at least the tableware after the dishes and tableware shown in the first information are provided to the customer is captured, the tableware identifier of the tableware shown in the second image, and the second image are captured. The second information acquisition step of acquiring the second information including at least the information indicating the time taken, and
A related information acquisition step for acquiring related information including at least the first information and the second information having the tableware identifier corresponding to the first information.
A management program that executes an output step that outputs the acquired related information.

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