JP6967268B2 - Remote guidance program, remote guidance system and remote guidance method - Google Patents

Description

The present invention relates to a remote guidance program, a remote guidance system and a remote guidance method.

A crime prevention system that enhances security at the entrance is known through images from a camera installed at the entrance (Patent Document 1). Further, a door lock control system that enables remote control of locking is also known (Patent Document 2).

Japanese Unexamined Patent Publication No. 2009-98971 Japanese Unexamined Patent Publication No. 7-30677

By the way, the indoor trunk room business, which rents warehouse space to a third party, is growing. Although the market for the indoor trunk room business is growing at an annual rate of nearly 8%, the relatively long period from initial investment to recovery is a bottleneck for new store development. Therefore, in developing a new store, shortening the period required for initial investment recovery, that is, cost reduction at the time of introduction and operation is an urgent issue. In particular, it is necessary to have a person permanently stationed in the trunk room or the like, or to go to the trunk room or the like each time in preparation for responding to the inspector of the trunk room or the like. On the other hand, the contract rate at the time of preview is as low as 30% compared to 90% at the dawn. For this reason, labor costs for viewing the trunk room and the like have become a problem for store development and store operation.

However, the crime prevention system of Patent Document 1 is not premised on a conversation with a visitor, and therefore cannot be used as a response to a viewer. Further, although the door lock control system of Patent Document 2 can be locked remotely, it cannot be handled by a viewer.

In view of such circumstances, the present invention is intended to provide a remote guidance program, a remote guidance system, and a remote guidance method that enable cost reduction at the time of introduction and operation of an indoor trunk room business or the like.

The present invention is a remote guidance program that remotely guides a visitor to a facility, and is a call capable of talking to the visitor via another computer to a computer located at a position away from the facility. The image is taken by the lock switching reception unit provided on the door of the facility, the lock switching reception unit that accepts the switching of the state to the locking mechanism that can be switched between the locked state and the unlocked state, and the camera provided in the facility. It functions as a photographed image display unit that displays the photographed image, a count unit that counts the number of times the viewing request is received and the number of times the locking mechanism is switched, and a charge calculation unit that calculates the system usage fee from the above number of times. It is characterized by.

The present invention comprises a computer on which the remote guidance program is installed, a camera provided in the facility capable of capturing an image in the vicinity of the door, and a locking mechanism provided in the facility and provided in the door. It is a remote guidance system characterized by being equipped.

Further, the present invention includes an input device, output device, counting unit, and a computer comprising a charge calculation unit, a remote guidance method for performing guidance of facilities for visitors remotely, to the output device, from the visitors and a notification step of notifying the inquiry, from the input device, a camera selection accepting the response determination accepting step of accepting whether to respond, from the input device, the selection of the camera installed in the facility with respect to the inquiry Based on the camera selected in the camera selection reception step, the output device is requested to switch between the locked state and the unlocked state to the locking mechanism installed on the door of the facility. A lock switching request step, a count step in which the counting unit counts the number of responses from the visitor or the number of times the locking state and the unlocking state are switched to the locking mechanism, and the charge calculation unit is a system based on the number of times. It is characterized by having a charge calculation step for calculating the usage charge of the camera.

According to the present invention, it is possible to reduce costs at the time of introduction and operation of an indoor trunk room business or the like.

It is a connection diagram which shows the outline of a remote guidance system. It is a hardware configuration diagram which shows the outline of the management terminal. It is a functional block diagram which shows the outline of the management terminal. It is a flow chart which shows the outline of the remote guidance method.

As shown in FIG. 1, the guidance support system 2 remotely supports the guidance of the facility to the visitor of the facility S, and manages the management terminal 10 that enables a call with the visitor. It includes a server 15 arranged in the center, a camera 20 and a locking mechanism 30 arranged in the facility S, and a communication line 60 that enables communication between the camera 20, the locking mechanism 30, the server 15, and the management terminal 10. ..

The management terminal 10 transmits a predetermined request signal or the like to the server 15 and receives a predetermined calculation result to the request source according to the operation of the administrator, and is a mobile terminal that can be brought to the management center or management. There are self-supporting terminals installed in the center. The server 15 provides a guidance support service, performs a predetermined calculation process in response to a request from the management terminal 10, and transmits a predetermined calculation result to the request source.

The facility S is divided into a plurality of rooms R and a passage T by a partition member S1 of the building B. The entrance E of the facility S communicates the external space of the facility with the passage T. An opening is formed in the partition member S1 that partitions the room R and the passage T. A door D is provided at the entrance E and the opening so as to be openable and closable. The locking mechanism 30 is provided on each of the plurality of doors D. The locking mechanism 30 is capable of switching the door between a locked state in which the opening is closed and an unlocked state in which the door can be opened and closed. The switching by the locking mechanism 30 is performed by operating the management terminal 10 or operating a card reader (not shown) installed on the door D. The cameras 20 are installed outside the building B, in the passage T and in each room R, respectively.

As shown in FIG. 2, the management terminal 10 includes a CPU 11, a RAM 12, a ROM 13, an external storage device 14, an input device 15, an output device 16, an input / output interface 18, and a bus 19. ing.

The CPU 11 is a so-called central processing unit, and various programs are executed to realize various services. The RAM 12 is a so-called RAM (random access memory), and is used as a work area of the CPU 11. The ROM 13 is a so-called ROM (read-only memory), and stores a basic OS and various programs (for example, a guidance support program) executed by the CPU 11.

The external storage device 14 stores the calculation results of various programs, and includes a built-in storage device (for example, a hard disk drive) and a detachable storage device (for example, a memory card). The external storage device 14 may be connected via the communication line 60, such as NAS (Network Attached Storage).

The input device 15 is an input key, a keyboard, and a mouse, and inputs various information. The output device 16 is a display and displays various operating states.

The input / output interface 18 enables communication with the communication line 60 (FIG. 1). The bus 19 is a wiring that integrally connects a CPU 11, a RAM 12, a ROM 13, an input device 15, an output device 16, an input / output interface 18, and the like for communication.

When the basic OS and various programs stored in the ROM 13 are executed by the CPU 11, the management terminal 10 is another computer 40 (for example, a mobile terminal owned by a visitor, hereinafter referred to as a mobile terminal) as shown in FIG. The notification unit 51A for notifying a call from a visitor via (referred to as), the communication unit 51B for maintaining a state in which a call can be made with a visitor via a mobile terminal 40, and the locking mechanism 30 in a locked state and an unlocked state. For the locked state acquisition unit 52A that acquires which state it is in, the lock switching receiving unit 52B that accepts switching between the locked state and the unlocked state for the locking mechanism 30, and the locking mechanism 30 that is accepted by the locking switching receiving unit 52B. The lock switching request unit 52C for transmitting the request, the camera selection reception unit 53A for accepting the selection of the camera 20 for which the photographed image is to be displayed, and the camera 20 accepted by the camera selection reception unit 53A, such as pan / tilt / zoom, etc. A shooting image requesting unit 53C that requests transmission of a predetermined shot image to the camera control receiving unit 53B that controls and the camera 20 that the camera selection receiving unit 53A has received, and a shooting image display that displays the shot image of the camera 20. A unit 53D, a counting unit 58A that counts the number of calls from a visitor and the number of times the locking mechanism 30 is switched, a charge calculation unit 58B that calculates the system usage charge from the number of times, and a control unit 59 that controls each unit. Be prepared.

Although not shown, the server 15 also has a CPU, a RAM, a ROM, an external storage device, an input device, an output device, an input / output interface, and the same as the management terminal 10. It has a bus and. Then, when the basic OS and various programs stored in the ROM are executed by the CPU, the server 15 makes a predetermined request, a reception unit that receives a request from the management terminal 10, a calculation unit that performs a predetermined calculation, and a predetermined request. It functions as an output unit to output.

The counting unit 58A and the charge calculation unit 58B for calculating the system usage charge from the number of times may be built on the server 15.

Next, the guidance support method in the guidance support system 2 will be described.

As shown in FIG. 4, the guidance support method 100 includes a notification step S110 for notifying an inquiry from a visitor, a response determination reception step S120 for receiving a response to an inquiry, a camera selection step S130, and the like. The captured image display step S140 for displaying the captured image of the selected camera 20 and the locking switching request step S150 for requesting the locking mechanism 30 installed at the door D of the facility to switch between the locked state and the unlocked state. And.

(Notification step)
As shown in FIG. 1, when a visitor arrives at the facility S, he / she uses his / her own mobile terminal 40 to call the telephone number of the facility management company. When the server 15 receives a call from a visitor, the server 15 notifies the management terminal 10 to that effect. Upon the notification from the server 15, the notification unit 51A notifies that the inquiry from the visitor has been received.

(Response judgment reception step)
While the facility management company is making a call with the visitor, the management terminal 10 displays a button for answering the call from the visitor and a button for not answering the call to its own output device, and also displays the button. Accepts whether or not to receive a call from a visitor. After that, triggered by the operation of receiving a call from the visitor, the call unit 51B makes a call between the facility management company and the visitor via the management terminal 10, the communication line 60, and the mobile terminal 40. It will be possible.

(Camera selection step)
Next, the camera selection reception unit 53A displays the selection screen of the camera 20 on the output device 16 of the management terminal 10 while the management company of the facility is talking with the visitor. The captured image display unit 53D may display the captured image or thumbnail image of each camera 20 on the selection screen of the camera 20.

(Shooted video display step)
In the camera selection step S130, when the selection of the camera 20 for which the photographed image is desired to be displayed is accepted by the operation of the facility management company, the photographed image display unit 53D receives the camera 20 received by the camera selection reception unit 53A. The captured image of the above is displayed on the output device 16 of the management terminal 10. In this way, the facility manager can determine which facility the visitor has arrived at and whether or not the visitor has arrived for the purpose of viewing through the conversation of the visitor and the image of the local camera. In the shooting image display step S140, the camera control reception unit 53B displays a control menu such as pan / tilt / zoom for the camera 20 accepted by the camera selection reception unit 53A in the output device 16 of the management terminal 10. May be good. As a result, the camera 20 can be controlled by the operation of the facility management company.

(Lock switching request step)
Further, the locked state acquisition unit 52A acquires the state of the locking mechanism 30 associated with the camera 20 at predetermined intervals while the facility management company is talking to the visitor. For example, when the management company determines that the visitor is for the purpose of viewing, the locking switching reception unit 52B takes the opportunity of a predetermined operation by the management company to display the locking mechanism 30 in the output device 16 of the management terminal 10. Display the switching screen of. Next, triggered by the operation on the switching screen of the locking mechanism 30, the locking switching requesting unit 52C switches the state of the locking mechanism 30 from the locked state to the unlocked state or from the unlocked state to the locked state. After that, the lock state acquisition unit 52A acquires the state of the lock mechanism 30 associated with the camera 20 at predetermined intervals, and outputs that the state of the lock mechanism 30 has been switched to the output device 16 of the management terminal 10.

On the other hand, when the management company determines that the visitor is not for the purpose of viewing through conversation and the local camera image, the locked state is maintained based on the state of the locking mechanism 30 acquired by the locked state acquisition unit 52A. That is, if it is in the locked state, it is left as it is, and if it is in the unlocked state, it is switched to the locked state.

As described above, according to the present invention, at a place away from the facility, the visitor arrives at which facility through the camera image provided in the facility together with the conversation of the visitor to the facility, and the purpose of the preview. It is possible to determine whether or not it came in. Therefore, it is possible to respond to the request for viewing, to respond to the viewing person, and to manage the locking of the trunk room without allocating a person in charge of handling individually to each facility. As a result, the operating cost of the trunk room company that uses this system can be significantly reduced.

The guidance support method 100 includes a count step for counting the number of responses from visitors or the number of times the lock state and unlock state are switched to the lock mechanism 30, and a charge calculation step for calculating the system usage fee from the number of times. , May be provided. The counting unit 58A counts up the number of responses when the button that responds to the call from the visitor is operated. Further, the number of switchings is counted up when the state of the locking mechanism 30 is switched. The charge calculation unit 58B calculates the usage charge of the guidance support system 2 from the number of responses and the unit price of one response, or from the number of switchings and the unit price of one switching. As a result, it is possible to calculate the charge according to the operating amount of the guidance support system 2.

In the above embodiment, the image taken by each camera 20 and the thumbnail image are displayed on the output device 16 while the facility management company is talking with the visitor, but the present invention is not limited to this, and the notification is not limited to this. At the time of step S110, the captured image display unit 53D may display the captured image or thumbnail image of each camera 20.

Further, each door D may be provided with an open / close sensor capable of detecting the opening / closing of the door D. As a result, the server 15 can determine the facility where the visitor is located based on the detection of the sensing signal of the open / close sensor. Then, using this determination result, the management terminal 10 switches the locking mechanism 30 of the door D in the facility S to the locked state or maintains the locked state before or at the same time as the notification step S110. May be good. As a result, it is possible to prevent harmful effects caused by forgetting to lock (for example, unauthorized entry into the room of the facility S).

Further, the management terminal 10 can request the photographed image of the camera associated with the facility and display the photographed image in the photographed image display step S140 by using this determination result. In such a case, the camera selection step S130 may be omitted.

The server 15 can determine the facility where the visitor is located based on the detection of the sensing signal of the open / close sensor, but this determination may be made by the management terminal 10.

In the above embodiment, the indoor trunk room business has been described, but it can also be used for viewing new or used buildings and accepting visits at exhibitions.

It should be noted that the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made without departing from the gist of the present invention.

2 Guidance support system 10 Management terminal 20 Camera 30 Locking mechanism 40 Mobile terminal 51A Notification unit 51B Calling unit 52A Locked state acquisition unit 52B Locking switching reception unit 52C Locking switching request unit 53A Camera selection reception unit 53B Camera control reception unit 53C Photographed image Request unit 53D Captured image display unit 58A Count unit 58B Charge calculation unit 59 Control unit 60 Communication line 100 Guidance support method

Claims (7)

It is a remote guidance program that remotely guides visitors to facilities.
For computers located away from the facility
A call unit that can talk to the visitor via another computer,
A lock switching reception unit that is provided on the door of the facility and accepts the switching of the state to the locking mechanism that can be switched between the locked state and the unlocked state.
A captured image display unit that displays captured images captured by a camera installed in the facility, and a captured image display unit.
A counting unit that counts the number of times the viewing request is accepted and the number of times the locking mechanism is switched,
A remote guidance program characterized by operating a computer as a charge calculation unit that calculates the usage charge of the system from the above number of times. The remote guidance program according to claim 1, wherein the computer functions as a captured image requesting unit that requests transmission of captured image data of the camera during a call with the visitor via the other computer. The computer functions as a camera selection receiving unit that accepts the selection of the camera desired to transmit the captured image data from the plurality of the cameras.
The remote guidance program according to claim 2, wherein the captured image requesting unit requests transmission of captured image data of the camera received by the camera selection receiving unit. The remote guidance program according to any one of claims 1 to 3, wherein the other computer is a mobile terminal owned by the visitor. A computer on which the remote guidance program of claims 1 to 4 is installed,
The camera installed in the facility and capable of capturing an image in the vicinity of the door,
A remote guidance system provided with a locking mechanism provided in the facility and provided in the door. A computer equipped with an input device, an output device, a counting unit, and a charge calculation unit is a remote guidance method for remotely guiding a visitor to a facility.
A notification step for notifying the output device of an inquiry from the visitor, and
A response determination reception step that accepts whether or not to respond to the inquiry from the input device, and
A camera selection reception step that accepts selection of a camera installed in the facility from the input device, and
A lock switching request step for requesting the output device to switch between the locked state and the unlocked state to the locking mechanism installed on the door of the facility based on the camera selected in the camera selection receiving step. When,
A counting step in which the counting unit counts the number of responses from the visitor or the number of times the locked state and the unlocked state are switched to the locking mechanism.
A charge calculation step in which the charge calculation unit calculates the system usage charge from the number of times, and
A remote guidance method characterized by being equipped with. The remote guidance method according to claim 6 , wherein the computer is a mobile terminal.

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