JP6972615B2 - Mobility support system, mobility support device, mobility support method and mobility support program - Google Patents

Description

The present invention relates to a movement support system, a movement support device, a movement support method, and a movement support program that support the movement of a subject in need of assistance.

People with disabilities often have more difficulty than healthy people when trying to use public transportation. For example, a person in a wheelchair needs the assistance of a third party to climb up and down stairs and get on and off a train. In addition, hearing-impaired people often cannot hear the announcements in the car and it is difficult to call a taxi by telephone.

In general, the actual situation is that the parties are calling on station staff and crew members to receive the necessary support. However, some people with disabilities have difficulty communicating with third parties, which may impose a psychological burden.

On the other hand, in recent years, unmanned operation of trains and buses (automatic operation by computer control) and one-man operation are progressing, and unmanned stations without station staff are also advancing in depopulated areas. As the number of crew members and station staff decreases or becomes unmanned in this way, it is becoming more serious that the support and resources for those who need the above-mentioned support are reduced or lacking. Therefore, it is necessary to quickly respond to such changes in the social environment and solve the problem.

For example, Patent Document 1 describes a passenger information management system that allows a vehicle crew member to obtain the status of passengers at the next stop in advance. In the system described in Patent Document 1, personal information including the physical information of the passenger is registered in the management center device in advance together with the identification information of the IC card, and when the passenger causes the terminal device to read the IC card at the station, The status and information are notified to the crew's terminal device.

Further, Patent Document 2 describes a mobility support system that can reserve a care request for the mobility of a disabled person in advance. In the system described in Patent Document 2, when a person with a disability registers a travel date and time and a travel range (departure point and destination), various information is sent to the terminal of the station notified of the caregiving request according to the registered route and caregiving request. Notify.

Japanese Unexamined Patent Publication No. 2005-231560 Japanese Unexamined Patent Publication No. 2016-038623

The system described in Patent Document 1 provides support at the time of boarding, and is premised on the presence of a crew member as a means of transportation. Therefore, when the support target person uses the transportation means in which the unmanned driving is performed as described above, it is difficult to use the system described in Patent Document 1.

Further, the system described in Patent Document 2 is based on the premise that a terminal is installed at a destination (destination) and there is a person who can confirm the information notified to the terminal. Therefore, when the support target person uses the unmanned station as described above, it is difficult to use the system described in Patent Document 2.

Therefore, the present invention presents a movement support system, a movement support device, and a movement support capable of supporting the movement of the target person even when there is no supporter in the moving means and the moving destination to be used when the target person moves. The purpose is to provide methods and mobility support programs.

The movement support system according to the present invention is a storage means for storing support target person information which is information including the state of the support target person, desired support content, and movement information, and on the movement route of the support target person specified from the movement information. a installed Ru apparatus, an information obtaining unit configured to obtain assistance subject information, obtained the support method determined according to the support subject information, the determined mobile supporters capable of realizing the support method The terminal is equipped with a notification means for notifying the support content, and when the notification means acquires the support target person information, the support content is provided to the supporter 's mobile terminal located in a place different from the destination where the support is required. Is characterized by notifying.

Mobile support device according to the invention is obtained by a device that will be installed on a moving path of the support subject to be identified from the movement information of the assistance subject information obtaining means, the support subject state and the desired An input means for inputting support target person information, which is information including support content and its movement information, and a supporter who can determine a support method according to the input support target person information and realize the determined support method . It is equipped with a notification means for notifying the support contents to the mobile terminal , and when the notification means acquires the support target person information, it supports the supporter 's mobile terminal located in a place different from the destination where the support is required. It is characterized by notifying the contents.

Movement supporting method according to the invention, the computer is acquired by the information acquisition unit is installed Ru device on the movement path of the support subject to be identified from the movement information of the support subject, the assistance subject state And the support target person information which is the information including the desired support content and the movement information thereof is input, and the computer determines the support method according to the input support target person information, and the determined support method can be realized. notifies the help contents supporter of the portable terminal, computer, when notifying the support contents, when acquiring the assistance subject information, supporters be in a different location than the moving destination assistance is required It is characterized by notifying the mobile terminal of the support content.

Mobile support program according to the present invention, the computer is acquired by a device that will be installed on a moving path of the support subject to be identified from the movement information of the assistance subject information obtaining means, the support subject state And the input process for inputting the support target person information which is the information including the desired support content and the movement information, and the support method is determined according to the input support target person information, and the determined support method can be realized. When the supporter 's mobile terminal is made to execute the notification process to notify the support content and the support target person information is acquired by the notification process, the supporter who exists in a place different from the destination where the support is required . The feature is to notify the mobile terminal of the support content.

According to the present invention, when the target person moves, the movement of the target person can be supported even if there is no supporter in the moving means and the moving destination to be used.

It is a block diagram which shows one Embodiment of the movement support system by this invention. It is explanatory drawing which shows the example of the support target person information. It is explanatory drawing which shows the example of the management table. It is explanatory drawing which shows the example of the information which a support service database stores. It is a sequence diagram which shows the operation example of the movement support system before boarding of a support target person. It is a sequence diagram which shows the operation example of the movement support system when the support target person is on board. It is a sequence diagram which shows the operation example of the movement support system after getting off of a support target person. It is a block diagram which shows the outline of the movement support system by this invention. It is a block diagram which shows the outline of the movement support device by this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following explanation, the target person who needs support is referred to as the support target person.

FIG. 1 is an explanatory diagram showing an embodiment of a mobility support system according to the present invention. It should be noted that the unidirectional arrow shown in FIG. 1 simply indicates the direction of a certain data flow, and does not exclude bidirectionality.

The support system 10 exemplified in FIG. 1 includes a system control unit 11, a management table 12, a train information acquisition unit 13, a support service database (hereinafter, support service DB) 14, a support service request unit 15, and a support service. It has a management unit 16. The support system 10 may be realized as a single movement support device.

Further, the terminal (for example, a mobile terminal) possessed by the support target person 20 includes a support system client 21 for registering and inquiring the support target person information 22 and a storage unit 23 for storing the support target person information.

FIG. 2 is an explanatory diagram showing an example of support target person information 22. The support target person information 22 is information about the support target person, and is information including the state of the support target person, the desired support content, and movement information. In the present embodiment, it is assumed that the support target person information 22 is stored in the storage unit 23. The support target person information 22 is registered in the mobile terminal via, for example, the support system client 21 realized by the application program.

The attribute 22a exemplified in FIG. 2 is a content representing the state of the subject, and the type of the disorder such as a physical disorder (for example, a lower limb disorder, a visual disorder, a hearing disorder, etc.) or a mental disorder is mainly registered. In the attribute 22a, information on the elderly, pregnant women, children, etc. may be registered as information representing the contents of a person who needs support other than the disabled.

The movement information 22b is information representing the action range of the target person, and for example, a boarding station and a disembarking station are registered. The movement information 22b may be registered each time the movement is performed. Also, for example, if the station you use every day is decided, such as the station where you commute on weekdays and the station where you often go shopping on holidays, even if these information registered in the movement information 22b are automatically switched depending on the day of the week. good.

The desired support 22c is information representing the support content desired by the target person. In the example shown in FIG. 2, the desired support 22c is divided into "getting on and off support" and "support after getting off". Regarding "getting on and off support", there is little choice during getting on and off because the targets for which support is requested are limited. Therefore, in the example shown in FIG. 2, the crew, station staff, control room, and passengers are defined as the prescribed notification destinations. Further, regarding "support after getting off", after getting off, the desired support service is designated as the desired support 22c from the support services registered in the support service DB 14 described later.

The position information 22d is used to determine at which position of the station the support target person is waiting. Here, it is assumed that the position information of the target person is acquired by using the GPS (Global Positioning System) function of the mobile terminal.

Further, the mobile terminal shall have an identification ID (support target person ID) that can uniquely determine the support target person. The information (options) shown in FIG. 2 is just an example shown simply, and the actual information (options) is appropriately designed.

FIG. 3 is an explanatory diagram showing an example of the contents held by the management table 12. The management table 12 is a table that stores information used by the support system 10 to control the program. Specifically, the management table stores information obtained from the support target person 20, mobile information 50, information representing the support group 40, status indicating the state transition, and the like.

In the example shown in FIG. 3, it is shown that the attribute of the identified support target person identified by the support target person ID = “0001” is the state of using a wheelchair as the support target person information. In addition, as the movement information, it is set that the train is scheduled to board at the place where the "boarding train number and boarding position" is specified at 9:00 from A station, and is scheduled to arrive at B station at 9:30. .. In addition, show that the desired support is taxi arrangements. Further, in the example shown in FIG. 3, it is shown that the management table includes the support status indicating the request status to the support group described later and the boarding status indicating the movement status thereof.

From the viewpoint of managing personal information, the contents of the management table are preferably deleted from the management table after the support for the support target person is completed. The management table 12 is realized by being stored in, for example, a magnetic disk or the like. The table structure, status, etc. illustrated in FIG. 3 are merely examples, and the actual structure, status, etc. are appropriately designed.

FIG. 4 is an explanatory diagram showing an example of information stored in the support service DB 14. The support service DB 14 has a function of determining the support content desired by the support target person in the support system 10 of the present embodiment.

For example, if you are not familiar with the land at the place you visited for the first time after getting off, look for the nearest police box and ask for directions, call a taxi if it is a long distance, or contact the care center if you are elderly. Or, if you are a kindergarten child, you can contact the nursery school you attend. On the other hand, as mentioned above, it is expected that it will be a burden for persons with disabilities, the elderly, children, etc. to voluntarily perform these actions.

Therefore, in this embodiment, a support menu desired by the support target person is prepared in cooperation with a local supporter or group (hereinafter referred to as a support group). Then, when the target person specifies it in advance, the support system 10 performs matching on behalf of the support service request unit 15 and requests a support request. With such a mechanism, the support recipient can receive the desired support without making a special support request locally. Since the support group is a supporter who provides specific support at the destination, the support group can be called a specific supporter.

The support service management unit 16 receives the support menu that can be provided from the support group 40 in each region and registers it in the support service DB 14. In the support service DB 14, information such as support service, reception desk information, response time, and response area is registered for each supporter ID that identifies the supporter. Further, the support service DB 14 may store achievements, evaluations, and ranks determined based on these for each supporter ID. The database structure shown in FIG. 4 is just an example, and the actual structure is appropriately designed.

The mobile body information 50 exemplified in FIG. 1 is information on a transportation means used by a supporter for movement, and is, for example, existing traffic information including operation schedules and station information provided by each transportation means. For example, if you know the train number of the train that the support recipient will board, how many stations you will get off at, and what time you will arrive at the station, you can refer to the mobile information 50. It is possible to grasp the movement status of the support target person. Since the mobile body information 50 can be acquired by inquiring the existing traffic information, it is not necessary for the support system 10 to independently hold the mobile information 50. In the present embodiment, the train information acquisition unit 13 acquires the moving body information 50.

The support target person detection unit 31 acquires support target person information at a station, train 30, or the like. The method of acquiring support target person information is arbitrary. The support target person detection unit 31 may acquire support target person information by using, for example, a communication device using a beacon or an image recognition device using a camera. For example, even if the support target person information 22 is stored in the mobile terminal of the support target person 20 and the support target person detection unit 31 reads the support target person information 22 from the mobile terminal to acquire the support target person information. good.

The position where the support target person detection unit 31 is installed is installed on the path on which the support target person moves. Stations and trains are examples of installation locations. That is, the support target person detection unit 31 may be installed on the movement route of the support target person 20 specified from the movement information included in the support target person information 22.

The system control unit 11 determines the support method according to the support target person information acquired by the support target person detection unit 31. Then, the system control unit 11 notifies the supporter who can realize the determined support method of the support content. Here, the supporter of the notification destination includes not only the target who actually provides the support but also the person who takes some action on the person who provides the support. The specific contents of the method of determining the support method by the system control unit 11 and the method of notifying the support contents will be described later.

In addition, in this embodiment, when the support target person moves, it is assumed that the supporter does not exist in the moving means and the moving destination to be used. Therefore, when the support target person information is acquired, the system control unit 11 notifies the supporter who exists in a place different from the destination where the support is required of the support content. This specific content will also be described later.

The support reception unit 32 receives the notification of the support method and the support content transmitted from the system control unit 11. The support reception unit 32 is provided, for example, at a station / train 30 or the like. Since it is assumed that there is no supporter in the means of transportation to be used and the destination, the support reception unit 32 may be, for example, a communication device of a support group or a mobile terminal of the supporter. The specific contents of the support reception unit 32 will also be described later.

The system control unit 11 is realized by the CPU of a computer that operates according to a program (movement support program program). For example, the program may be stored in a storage unit (not shown) of the support system 10, and the CPU may read the program and operate as the system control unit 11 according to the program.

Next, the operation of the mobility support system of the present embodiment will be described with reference to specific examples. Here, the situation where the support target person is waiting to get on the train at the station will be described as an example.

5 to 7 are sequence diagrams showing an operation example of the movement support system of the present embodiment. Specifically, FIG. 5 shows an operation example of the movement support system before the person to be supported gets on board. FIG. 6 shows an operation example of the movement support system when the support target person is on board. FIG. 7 shows an operation example of the movement support system after the person to be supported gets off.

When the support target person arrives at the home before boarding (step S11), the support target person detection unit 31 installed in the home reads the support target person information 22 of the support target person and transmits it to the system control unit 11 (step S11). Step S12).

The system control unit 11 stores information such as attributes, movement information, desired support, boarding waiting position, and boarding waiting time included in the read support target person information in the management table 12. Further, the system control unit 11 stores "waiting for boarding" in the boarding status of the management table 12. Further, the system control unit 11 inquires about information such as operation schedules and station facilities included in the mobile body information 50 via the train information acquisition unit 13 (step S13). As a result, the system control unit 11 acquires the train information that the target person plans to board, the waiting position at the boarding station (○○ line ○ both eyes), the disembarking position at the disembarking station, the scheduled disembarking time, and the like (step S14). .. The system control unit 11 stores these information in the management table 12.

By combining this information, it is possible to notify the train or station to be boarded in advance that there is a support target person in the XX platform XX vehicle of XX station. Therefore, as a support method, the system control unit 11 may decide, for example, to notify the support reception unit 32 in the station / train 30 of the existence of the support target person (step S15a). Examples of the notification method include a method of notifying a mobile terminal of a crew member or a station employee, or a method of displaying the notification on a panel installed at a station / train 30.

On the other hand, for example, when there are no crew members or station staff, the system control unit 11 decides to announce to the passengers of the vehicle on which the support target person is on board that the target person is on board, and at the time of boarding. You may call for cooperation (step S15b).

If the train is an unmanned vehicle, the system control unit 11 decides to notify the control room that is automatically driving, and extends the opening and closing time of the platform doors and train doors to the staff of the control room. Preparation may be prompted (step S15c).

If an approaching train passes through the station where the train will be disembarked, the system control unit 11 may notify the support target person of an alert for the purpose of telling them to wait for the next train without getting on this train. Good (step S16). By giving such a notification, it becomes possible to prevent the support target person from making a boarding mistake. Then, when the train to be boarded arrives soon, the system control unit 11 may notify the support target person to that effect and urge the preparation for boarding (step S17).

Further, when the train arrives, as described above, the system control unit 11 notifies the supporters such as station staff, crew members, control rooms, and passengers depending on the situation. Therefore, even if it is an unmanned station or an unmanned train, the support target person can receive the support for boarding.

Next, with reference to FIG. 6, the operation when the support target person is on board will be described. When the scheduled train arrives (step S21), the prospective supporter gets on the train (step S22). At that time, boarding support may be provided by station staff or crew members. Further, in the case of an unmanned train, as described above, the door opening / closing time may be extended by the staff of the control room. In addition, in the case of an unmanned station, passengers may provide boarding support by in-car broadcasting.

For example, when the support target person detection unit 31 is installed in the transportation means (inside the train) used by the support user, the support target person detection unit 31 acquires the support target person information and gets on the scheduled train. It may be determined whether or not the train has been used, and the boarding status may be transmitted to the system (step S23).

The system control unit 11 stores the acquired information in the management table 12. Specifically, the system control unit 11 updates the boarding status of the management table 12 corresponding to the received identification ID (support target person ID) to "on boarding". Further, the system control unit 11 makes a request for support to a support group capable of realizing the desired support content when it can be confirmed by the status that the support target person has boarded the train and headed for the destination (getting off station). (Step S24).

Specifically, the system control unit 11 is likely to be able to provide desired support during the scheduled disembarkation time in the area including the disembarkation station stored in the management table 12 via the support service request unit 15. Send a request to the support group. Then, the system control unit 11 receives a response from the support group as to whether or not the request can be made (step S25).

When an NG response comes from the support group that sent the request first, the system control unit 11 sends the request to the next candidate who can provide the same kind of support (step S26). On the other hand, when the support group that sent the request responds OK, the system control unit 11 notifies the support target person to that effect (step S27). Further, the system control unit 11 updates the support status of the management table 12 to "established". At the same time, the system control unit 11 counts up (updates) the actual results of the support service DB 14 (step S28).

The support group that received the request heads to meet the support target person according to the disembarkation station, scheduled disembarkation time, disembarkation place, etc. included in the support target person information sent together with the request via the support service request department 15. .. As described above, in the present embodiment, the system control unit 11 transmits the request to the support group via the support service request unit 15. Therefore, it is possible for the support target person to receive the necessary support without having to communicate directly with the support group (specific supporter). Therefore, for example, a support target person who has a burden of communication, such as a deaf person or a mentally ill person, can reduce the burden of requesting support.

When the getting-off station is approaching, general passengers can see the information panel in the car and listen to the announcement to know where they are and to prepare for the approaching station. .. On the other hand, such actions may be difficult for people with visual or hearing disabilities. Therefore, the system control unit 11 determines a support method for giving an appropriate notification according to the attribute of the support target person included in the support target person information (step S29). The system control unit 11 may, for example, give a notification in a mode recognizable by the terminal held by the support target person.

Specifically, the system control unit 11 may give a notification that, for example, the system control unit 11 vibrates three times when the getting-off station approaches three stations later, and vibrates twice when the getting-off station approaches two stations later. By giving such a notification, it is possible to navigate toward getting off even for a person with visual or hearing disabilities. Similarly, the system control unit 11 directly sends voice or vibration to a personal mobile terminal for a person who is worried about judging the situation by himself / herself, such as a child in a lower grade, an elderly person, or a mentally ill person. You may be notified of an alert.

Next, with reference to FIG. 7, the case where the support target person gets off and the operation after getting off will be described. Similar to when getting on the train, when getting off the train, it is possible to notify in advance from the information stored in the management table 12 that the person to be supported is scheduled to get off at the XX station. Therefore, the system control unit 11 notifies the supporters such as station staff, crew members, control rooms, and passengers in advance according to the situation. Therefore, even if it is an unmanned station or an unmanned train, the support target person can receive support for getting off.

That is, as a support method, the system control unit 11 may determine, for example, to notify the support reception unit 32 in the station / train 30 of the existence of the support target person (step S31a). In addition, if there are no crew members or station staff, the system control unit 11 decides to announce to the passengers of the vehicle on which the support target person is on board that the support target person will get off, and cooperates when getting off. You may call (step S31b). If the train is an unmanned vehicle, the system control unit 11 decides to notify the control room that is automatically driving, and extends the opening and closing time of the platform doors and train doors to the staff of the control room. Preparation may be prompted (step S31c).

On the other hand, upon the request to the support group described above, the support group welcomes the support target person at the time of getting off (step S32). Then, the train arrives at the disembarkation station of the support target person (step S33). At that time, station staff and crew members may provide disembarkation support. Further, in the case of an unmanned train, as described above, the door opening / closing time may be extended by the staff of the control room. In addition, in the case of an unmanned station, passengers may be assisted in getting off the train by in-car broadcasting.

For example, when the support target person detection unit 31 is installed in the train, the support target person detection unit 31 may determine whether or not the support target person has disembarked and transmit the boarding status to the system control unit 11. Good (step S34). The system control unit 11 updates the boarding status of the management table 12 corresponding to the received identification ID (support target person ID) to "disembarked".

As shown in step S32 described above, a support group matched by the system control unit 11 is on standby from the time of getting off to after getting off. Therefore, the support target person can receive comprehensive support from getting on and off the vehicle to after getting off the vehicle without being forced to bear a special burden (step S35).

The support group transmits to the system control unit 11 that the support has been completed (step S36). The system control unit 11 updates the support status of the management table 12 to "completed". Then, when the boarding / alighting status is "get off" and the support status is "completed", the system control unit 11 determines that the support for the support target person has been completed, and manages the data of the support target person. Delete from table 12 (step S37).

In addition, support recipients can rate the support groups that receive support. Specifically, when the support target person inputs the evaluation of the support group to the support system client 21 (step S38), the support system client 21 transmits the evaluation to the system control unit 11.

The system control unit 11 updates the evaluation (evaluation column and achievement column) of the target support group set in the support service DB 14 (step S39). The system control unit 11 uses the scores in the evaluation column and the performance column to adopt an evaluation system that shows the degree of popularity from users, and based on this result, issues requests from the next time onward to support groups (introducing users). You may decide the priority at the time.

As described above, in the present embodiment, the system control unit 11 inputs the support target person information acquired by the support target person detection unit 31 installed on the movement path of the support target person, and the input support target is input. The support method is decided according to the person information. In addition, the system control unit 11 notifies the supporter who can realize the determined support method of the support content. At that time, when the system control unit 11 acquires the support target person information, the system control unit 11 notifies the supporter who exists in a place different from the destination where the support is required of the support content. Therefore, when the target person moves, the movement of the target person can be supported even if there is no supporter in the means of transportation to be used and the destination.

That is, in the present embodiment, when the system control unit 11 acquires the support target person information, the system control unit 11 notifies the supporter who exists in a place different from the destination where the support is required of the support content. Therefore, it is possible to provide comprehensive support from getting on and off to after getting off, not only in the situation where the crew and station staff are in advance at the destination, but also in the situation assuming an unmanned train without crew and an unmanned station without station staff.

Further, in the present embodiment, when the support target person detection unit 31 acquires the support target person information, the system control unit 11 notifies the supporter support content according to the support target person information. Therefore, it is possible to get rid of the psychological burden of the support recipient who has to ask for support by himself / herself and receive the desired support.

Further, the mobility support system of the present embodiment does not depend on a specific vehicle. Therefore, it is possible to use the mobility support system of the present embodiment for support when traveling by using various means of transportation such as railway companies, private railways, subways, and buses. Further, by using the mobility support system of the present embodiment, it is possible to increase the number of users for the support group side that provides the support.

For example, in a depopulated area that becomes an unmanned station, it is important to secure passengers from the perspective of taxi companies, restaurants, various facilities, etc., but passengers at unmanned stations where people do not know when they will come down. Waiting for is very inefficient. Therefore, it can be said that there is a merit of actively cooperating with the mobile system of the present embodiment for the purpose of increasing the number of users. In addition, by incorporating an evaluation system from users, the competitive principle of receiving customer introductions from the system with priority over other companies in the same industry will work, and the range of support contents that can be received by the support recipients will be expanded. You can expect it.

Next, a modified example of the movement support system of the present embodiment will be described.
In the above embodiment, the case where the movement support menu provided by the support group is after getting off at the getting-off station has been described. However, the above-mentioned support may be required when heading to the boarding station. In that case, it can be dealt with by changing the means of notifying the system of the information of the support target person and the timing of making a request to the support group.

Specifically, in the above embodiment, the support target person detection unit 31 such as a beacon installed in the station / train 30 acquires the support target person information 22, and the system control unit 11 after the support target person gets on board. I was making a request to a support group. In this modification, the support system client 21 notifies the system control unit 11 of the support target person information 22 at the timing of an arbitrary instruction given by the support target person, and the system control unit 11 informs the support group immediately after receiving the notification. Just make a request.

For example, if the station where the person in a wheelchair went out is on a hill, it is necessary to climb a hill to return to the station after completing the errands, so mobility support is desired. In this situation, the support target person directly transmits the support target person information 22 including the desired support information to the system control unit 11 via the support system client 21 before the support target person tries to return to the station. As desired support, for example, "contact the nearest police box" or "request volunteers" can be considered.

From the received information, the system control unit 11 makes a request via the support service request unit 15 to a support group that is likely to be able to provide support for desired support in the area including the boarding station during the scheduled boarding time. Notice. In the subsequent processing, as shown in the above embodiment, a supporter (for example, a police officer, a volunteer worker, etc.) who has been matched can greet the supporter near the station to support the movement.

Next, another modification of the movement support system of this embodiment will be described.
In the above embodiment, the case where the "attribute" information included in the support target person information is stored in the mobile terminal has been described. On the other hand, in order to prevent misuse due to spoofing of "attribute", the identification ID (support target person ID) is attached to a special medium (for example, disability certificate, mother and child notebook, wheelchair, white cane, crime prevention buzzer, etc.) possessed by the support target person. A method of embedding is also conceivable. In this case, the support target person detection unit 31 determines the validity of the support target person information by detecting a special medium possessed by the support target person according to the attribute and the identification information that can be detected from the medium. You may.

Further, in the above embodiment, a case where pre-registered information (that is, a static attribute) is used has been described. On the other hand, not only the information registered in advance but also the situation at that time may be dynamically acquired and the information may be used. As a method of acquiring the situation, for example, it is conceivable to use an image recognition device together. That is, the support target person detection unit 31 may be realized as an image recognition device. Then, when the support target person detection unit 31 detects the support target person information, the support target person detection unit 31 takes a picture of the person who is the source of detecting the support target person information and determines the information to be added to the support target person information. May be good.

By using an image recognition device, for example, information that changes from day to day (dynamic) such as having a child today, carrying a lot of luggage, being injured and wearing crutches, being unwell and swaying, etc. Attributes) can be additionally acquired. By using the acquired information, for example, the attributes can be weighted from anything. By performing such weighting, it becomes possible to provide more detailed support, for example, even if the same pregnant woman is treated with priority given to the person holding the child. Since the method of determining the situation of a person from the image information is widely known, detailed description thereof will be omitted here.

Next, the outline of the present invention will be described. FIG. 8 is a block diagram showing an outline of the mobility support system according to the present invention. The movement support system 80 according to the present invention is information including the state (for example, attributes, etc.) of the support target person, desired support contents (for example, boarding / alighting support, etc.), and movement information (for example, boarding station, getting off station). A storage means 81 (for example, a storage unit 23) for storing certain support target person information (for example, support target person information 22) and a movement route of the support target person specified from the movement information (for example, a station / train 30). The information acquisition means 82 (for example, the support target person detection unit 31) that is installed in the support target person information and the support method (for example, announcement, indirect work, etc.) is determined according to the acquired support target person information. However, it is provided with a notification means 83 (system control unit 11) for notifying supporters (for example, station staff, passengers, etc.) who can realize the determined support method of the support content (for example, boarding / alighting support).

When the support target person information is acquired, the notification means 83 notifies the supporter who exists in a place different from the destination where the support is required (for example, in the transportation means, the control room, etc.) of the support content.

With such a configuration, when the target person moves, it is possible to support the movement of the target person even if there is no supporter in the means of transportation to be used and the destination.

Further, the mobility support system 80 is a request means (system control unit 11 and support service request unit 15) for requesting a support request to a specific supporter (for example, a support group) who is a supporter who provides specific support at the destination. ) May be provided. Then, the information acquisition means 82 is installed in the transportation means (for example, a train) used by the support target person, and the request means is when the support target person acquires the support target person information by using the transportation means. , You may request a support request to a specific supporter based on a predetermined rule.

Further, the mobility support system 80 includes an evaluation input means (for example, a support system client 21) for inputting an evaluation of a specific supporter who has received support from a support target person, and an evaluation result storage means (for example, for example) for storing the evaluation result. It may be provided with a support service DB14). Then, the request means may make a support request request to the specific supporter based on the result stored in the evaluation result storage means. With such a configuration, it becomes possible for a specific supporter to have a sense of competition and to provide more appropriate support.

Further, the notification means 83 may notify the support target person of an alert when the nearby transportation means among the transportation means used by the support target person passes through the movement destination of the support target person. With such a configuration, it is possible to prevent the support recipient from making a mistake in riding.

Further, the notification means 83 may give a notification (for example, the number of vibrations) in a manner recognizable by the support target person by the terminal held by the support target person.

Further, FIG. 9 is a block diagram showing an outline of the movement support device according to the present invention. The movement support device 90 according to the present invention acquires information installed on the movement route of the support target person (for example, station / train 30) specified from the movement information of the support target person (for example, boarding station, getting off station). Information including the state (for example, attribute, etc.) of the support target person, desired support content (for example, boarding / alighting support, etc.) and its movement information acquired by means (for example, support target person detection unit 31,). The support method is determined and determined according to the input means 91 (for example, the system control unit 11) for inputting the support target person information (for example, the support target person information 22) and the input support target person information. It is provided with a notification means 92 (for example, a system control unit 11) for notifying a supporter who can realize the support method of the support content.

When the support target person information is acquired, the notification means 92 notifies the supporter who exists in a place different from the destination where the support is required (for example, in the transportation means, the control room, etc.) of the support content.

Even with such a configuration, when the target person moves, the movement of the target person can be supported even if the supporter does not exist in the means of transportation to be used and the destination.

Some or all of the above embodiments may also be described, but not limited to:

(Appendix 1) Installed on a storage means for storing support target person information, which is information including the state of the support target person, desired support content, and movement information, and on the movement route of the support target person specified from the movement information. Notification that the information acquisition means for acquiring the support target person information and the support method are determined according to the acquired support target person information, and the supporter who can realize the determined support method is notified of the support content. The notification means includes means, and when the support target person information is acquired, the movement is characterized in that the support content is notified to a supporter who exists in a place different from the destination where the support is required. Support system.

(Appendix 2) A request means for requesting a support request is provided to a specific supporter who is a supporter who provides specific support at the destination, and the information acquisition means is installed in the transportation means used by the support target person. The request means is the movement described in Appendix 1 in which when the support target person acquires the support target person information by using the transportation means, the support target person requests the specific support person based on a predetermined rule. Support system.

(Appendix 3) The support target person includes an evaluation input means for inputting an evaluation of a specific supporter who has received support and an evaluation result storage means for storing the evaluation result, and the request means is the evaluation result storage means. The movement support system described in Appendix 2 that requests a support request from a specific supporter based on the stored results.

(Appendix 4) The notification means is from Appendix 1 to notify the support target person of an alert when the nearby transportation means is a transportation means that passes through the destination of the support target person among the transportation means used by the support target person. The mobility support system described in any one of Appendix 3.

(Supplementary note 5) The movement support system according to any one of Supplementary note 1 to Supplementary note 4, wherein the notification means is notified by a terminal held by the support target person in a manner recognizable by the support target person.

(Appendix 6) The information acquisition means determines the validity of the support target person information by detecting the special medium possessed by the support target person according to the attribute and the identification information that can be detected from the medium. The movement support system according to any one of the appendices 5 to.

(Appendix 7) When the information acquisition means detects the support target person information, the person who is the source of detecting the support target person information is photographed and the information to be added to the support target person information is determined. The mobility support system according to any one of Supplementary note 6 to.

(Appendix 8) A request means for requesting a support request to a specific supporter who is a supporter who provides specific support at the destination, and support target person information is transmitted to the request means according to the instruction of the support target person. The request means includes a support target person information transmission means, and when the support target person information is received from the support target person information transmission means, the request means requests the specific supporter for a support request based on a predetermined rule. The movement support system described in Appendix 1.

(Appendix 9) The state of the support target person, the desired support content, and the movement information acquired by the information acquisition means installed on the movement route of the support target person specified from the movement information of the support target person. Notification to notify the supporter who can realize the determined support method by determining the support method according to the input means for inputting the support target person information which is the included information and the input support target person information. The notification means includes means, and when the support target person information is acquired, the movement is characterized in that the support content is notified to a supporter who exists in a place different from the destination where the support is required. Support device.

(Appendix 10) A request means for requesting a support request is provided to a specific supporter who is a supporter who provides specific support at the destination, and the request means is said to be due to the support target person using the transportation means. The mobility support device according to Appendix 9, which requests a support request to the specific supporter based on a predetermined rule when the support target person information is acquired by the information acquisition means installed in the transportation means.

(Appendix 11) The state of the support target person, the desired support content, and the movement information acquired by the information acquisition means installed on the movement route of the support target person specified from the movement information of the support target person. The support target person information, which is the information to be included, is input, the support method is determined according to the input support target person information, the support person who can realize the determined support method is notified of the support content, and the support content is described. A movement support method characterized in that when the support target person information is acquired, the support content is notified to a supporter who exists in a place different from the destination where the support is required.

(Appendix 12) When the support target person uses the transportation means and the support target person information is acquired by the information acquisition means installed in the transportation means, the support target person is specified at the destination based on the predetermined rules. The movement support method according to Appendix 11, which requests a support request to a specific supporter who is a supporter who supports the above.

(Appendix 13) The state of the support target person, the desired support content, and the support content acquired by the information acquisition means installed on the movement route of the support target person specified from the movement information of the support target person on the computer. The support content is to the supporter who can input the support target person information, which is information including movement information, and determine the support method according to the input support target person information, and realize the determined support method. To notify a supporter who exists in a place different from the destination where support is required when the support target person information is acquired by the notification process. Mobility support program.

(Appendix 14) A computer is made to execute a request process for requesting a support request from a specific supporter who is a supporter who provides a specific support at the destination, and the support target person uses the means of transportation in the request process. As a result, when the support target person information is acquired by the information acquisition means installed in the transportation means, the movement support according to Appendix 13 for causing the specific supporter to request a support request based on a predetermined rule. program.

INDUSTRIAL APPLICABILITY The present invention is suitably applied to a mobility support system that supports the mobility of a subject in need of assistance. For example, the present invention comprehensively provides support for a person requiring assistance who travels by public transportation such as a train or a bus from getting on and off the vehicle to after getting off the vehicle without imposing a special burden on the person. Applicable to mobility support solutions.

10 Support system 11 System control department 12 Management table 13 Train information acquisition department 14 Support service database 15 Support service request department 16 Support service management department 20 Support target person 21 Support system client 22 Support target person information 23 Storage department 30 Station / train 31 Support target person detection department 32 Support reception department 40 Support group 50 Mobile information

Claims (12)

A storage means for storing support target person information, which is information including the state of the support target person, desired support content, and movement information, and
A device that will be installed on a moving path of the support subject to be identified from the mobile information, the information acquisition means for acquiring the assistance subject information,
A support method is determined according to the acquired support target person information, and a notification means for notifying the support content to the mobile terminal of the supporter who can realize the determined support method is provided.
The notification means is a mobility support system characterized in that when the support target person information is acquired, the support content is notified to the mobile terminal of the supporter who exists in a place different from the destination where the support is required. .. Equipped with a request means to request a support request to a specific supporter who is a supporter who provides specific support at the destination.
Information acquisition means are installed in the means of transportation used by the support recipients,
The request means according to claim 1, wherein when the support target person acquires the support target person information by using the transportation means, the support target person makes a support request request to the specific support person based on a predetermined rule. Mobility support system. Evaluation input means for inputting the evaluation of a specific supporter who received support from the support target person, and
It is provided with an evaluation result storage means for storing the evaluation result.
The mobility support system according to claim 2, wherein the request means requests a support request to a specific supporter based on the result stored in the evaluation result storage means. The notification means is claimed 1 to 3 to notify the support target person of an alert when the nearby transportation means is a transportation means that passes through the destination of the support target person among the transportation means used by the support target person. The mobility support system described in any one of the items. The mobility support system according to any one of claims 1 to 4, wherein the notification means is notified by a terminal held by the support target person in a manner recognizable by the support target person. The information acquisition means is a communication device using a beacon, and the support target person information is acquired from the supporter's mobile terminal by the beacon.
The mobility support system according to any one of claims 1 to 5. The information acquisition means is an image recognition device using a camera, and acquires support target person information by recognizing an image captured by the camera.
The mobility support system according to any one of claims 1 to 6. Is acquired by the information acquisition unit is installed Ru device on a moving path of the support subject to be identified from the movement information of the assistance subject, including conditions and desired support content and the mobile information of the assistance subject An input means for inputting support target person information, which is information, and
A support method is determined according to the input support target person information, and a notification means for notifying the support content to the mobile terminal of the supporter who can realize the determined support method is provided.
The notification means is a movement support device characterized in that when the support target person information is acquired, the support content is notified to the mobile terminal of the supporter who exists in a place different from the destination where the support is required. .. Equipped with a request means to request a support request to a specific supporter who is a supporter who provides specific support at the destination.
The request means is the specific supporter based on a predetermined rule when the support target person information is acquired by the information acquisition means installed in the transportation means by the support target person using the transportation means. The mobility support device according to claim 8 , wherein the support request is requested to the user. Computer is acquired by the information acquisition unit is installed Ru devices on the movement path of the support subject to be identified from the movement information of the support subject, the assistance subject's condition and the desired support content and the mobile Enter the support target person information, which is information including information,
The computer determines the support method according to the input support target person information, and notifies the mobile terminal of the supporter who can realize the determined support method of the support content.
When the computer notifies the support content, when the support target person information is acquired, the support content is notified to the supporter 's mobile terminal located in a place different from the destination where the support is required. A movement support method characterized by. When the support target person's information is acquired by the information acquisition means installed in the support target person by the computer using the transportation means, the computer specifies the specific support target person at the destination based on the predetermined rules. The movement support method according to claim 10 , wherein a support request is requested to a specific supporter who is a supporter who provides support. On the computer
Is acquired by the information acquisition unit is installed Ru device on a moving path of the support subject to be identified from the movement information of the assistance subject, including conditions and desired support content and the mobile information of the assistance subject Input process for inputting support target person information, which is information, and
The support method is determined according to the input support target person information, and the notification process for notifying the support content is executed on the mobile terminal of the supporter who can realize the determined support method.
A movement support program for notifying a supporter's mobile terminal located in a place different from the destination where support is required when the support target person information is acquired by the notification process.

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