JP6996778B2 - Order management system, order management device, control method, and program - Google Patents

Description

The present invention relates to the management of information regarding the ordering of goods accompanied by cooking.

Systems have been developed to improve cooking efficiency in kitchens that cook products (food, beverages, etc.) in response to customer orders. For example, Patent Document 1 discloses a system for displaying the name and number of ordered products on a monitor viewed in a kitchen. In this system, the displayed information is surrounded by a frame for each product. If the same product is included in a plurality of orders, the total number of orders in the plurality of orders is displayed as the number of orders for the product. By doing so, when the same product is included in a plurality of orders, these can be cooked together.

Japanese Unexamined Patent Publication No. 2000-293568

In the system of Patent Document 1, the total number of orders for goods is added without considering the unit of order. Therefore, it is difficult to manage the cooking of products for each order.

For example, suppose that order 1 contains product A, order 2 contains product B, and order 3 contains products A and B. In this case, in the system of Patent Document 1, the number of orders for product A in order 1 and the number of orders for product A in order 3 are added up, and information representing the number of orders for product A is displayed. Similarly, the number of orders for product B in order 2 and the number of orders for product B in order 3 are added up, and information representing the number of orders for product B is displayed. As described above, the information about the product A is the information of the order 1 and the order 3, and the information about the product B is the information of the order 2 and the order 3. Therefore, the information about the order 3 is divided into two.

The present invention has been made in view of the above problems, and an object of the present invention is to provide a technique for facilitating order management in an environment in which the same product contained in a plurality of orders is cooked together. ..

The order management system of the present invention is an order management system including an order management device for managing orders from customers and an order management including a kitchen terminal for displaying the order, and the order management device or the kitchen terminal is , The first display control unit that displays the number of ordered products on the display device for each order, and the identification information of the designated order that is the order specified by the first input operation are acquired, and the identification information of the designated order is used. Then, a specific unit that identifies a related order that satisfies a predetermined aggregation condition, and the number of orders of products in the designated order and the related order are aggregated to generate aggregation information, and the aggregation information is displayed on the display. It has a second display control unit to be displayed on the device, and the aggregation condition includes that cooking has not started for any of the products included in the order.

The order management device of the present invention acquires the first display control unit that displays the number of ordered products on the display device for each order, and the identification information of the designated order that is the order designated by the first input operation. Using the identification information of the designated order, a specific unit that identifies a related order that is an order satisfying a predetermined aggregation condition, and the number of ordered products in the designated order and the related order are aggregated to generate aggregation information. A second display control unit that displays the aggregated information on the display device.
The aggregation condition includes that cooking has not started for any of the products included in the order.

The control method of the present invention is a control method of the order management device in an order management system including an order management device for managing orders from customers and a kitchen terminal for displaying the orders. In the control method, the order management device or the kitchen terminal displays the number of ordered products on the display device for each order in the first display control step, and the designated order which is the order specified by the first input operation. A specific step of acquiring identification information and using the identification information of the designated order to identify a related order that is an order satisfying a predetermined aggregation condition, and an aggregation process for the number of ordered products in the designated order and the related order. The second display control step of generating the aggregated information and displaying the aggregated information on the display device is executed.
The aggregation condition includes that cooking has not started for any of the products included in the order.

The program of the present invention causes a computer to execute the control method of the present invention.

INDUSTRIAL APPLICABILITY According to the present invention, there is provided a technique for facilitating order management in an environment in which the same product included in a plurality of orders is cooked together.

It is a figure which shows the outline of the order management system of Embodiment 1. FIG. It is a block diagram which illustrates the functional structure of the order management system of Embodiment 1. FIG. It is a figure which illustrates the hardware composition of an order management apparatus and a kitchen terminal. It is a flowchart which illustrates the flow of the process executed by the order management apparatus of Embodiment 1. FIG. It is a figure which illustrates the structure of order management information in a table format. It is a figure which exemplifies other display modes of display data. It is a figure which exemplifies the aggregated information in a table format. It is a figure which illustrates the display mode of the aggregated information. It is a figure which illustrates the state that the total is canceled.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Unless otherwise specified, each block in the block diagram represents a functional unit configuration, not a hardware unit configuration.

[Embodiment 1]
<Overview>
FIG. 1 is a diagram showing an outline of the order management system 100 of the first embodiment (see FIG. 2 described later). The operation of the order management device 2000 shown in FIG. 1 is an example for facilitating the understanding of the order management system 100, and the operation of the order management device 2000 is not limited to that shown in FIG.

The order management system 100 includes an order management device 2000 and a kitchen terminal 30. The order management device 2000 manages the order from the customer and transmits the order from the customer to the kitchen terminal 30. The kitchen terminal 30 receives an order from a customer from the order management device 2000 and displays it. The kitchen terminal 30 is installed in a kitchen or the like where products are cooked in response to an order from a customer, and is used for grasping information about the products to be cooked. The term "commodity" as used herein means a food or beverage provided to a customer after some modification to the material. In addition, "cooking" means various actions (preparation of ingredients, modification of prepared ingredients, etc.) necessary for completing a product. For example, foods made by performing actions such as "cutting", "baking", or "simmering" on foodstuffs can be treated as products. In addition, bento boxes and the like that are stored in a frozen state and are provided to customers after being warmed can also be treated as products.

The kitchen is any place where cooking takes place. For example, kitchens are set up in stores visited by customers such as restaurants and cafes. In addition, for example, the kitchen may be provided in a place other than the store visited by the customer, such as the kitchen of a trader who handles products specializing in delivery.

The order management device 2000 causes the display device 32 of the kitchen terminal 30 to display display data 20 including information on the number of products to be cooked. The kitchen terminal 30 is a terminal used by a user who works in the kitchen (for example, a person who cooks). The kitchen terminal 30 may be a terminal provided in the kitchen or a portable terminal (for example, a smartphone carried by a user). Further, the kitchen terminal 30 is configured to be able to receive an input operation from the user. For example, as the display device 32, a display with a touch panel on which a touch panel is mounted is provided.

The display data 20 indicates the number of orders for the products included in the order for each order. The display data 20 in FIG. 1 shows the number of orders for the products included in the order in a table format. In the display data 20 of FIG. 1, one column corresponds to one order. For example, the column of order 1 indicates that the number of orders for product A, product B, and product C is 1, 1, and 2, respectively.

The order management device 2000 performs a totaling process of the number of orders in response to an input operation for designating one of the orders whose information is displayed on the display device 32, and displays the result. Specifically, the order management device 2000 performs aggregation processing of the number of orders for two or more orders including a designated order (hereinafter referred to as a designated order) to generate aggregation information 60, and displays the aggregation information. Displayed on the device 32.

For example, the aggregation process is performed in the following flow. First, the order management device 2000 acquires the identification information of the designated order designated by the input operation. Further, the order management device 2000 specifies an order (hereinafter, related order) to be aggregated with the designated order. The related order is an order that satisfies a predetermined aggregation condition among the orders whose information is displayed on the display device 32.

The aggregation condition includes at least the condition that "cooking has not started for any of the products included in the order". In other words, orders for which cooking has begun for at least one product are not subject to aggregation processing.

Further, the aggregation condition includes a condition indicating the relationship with the designated order (hereinafter referred to as a related condition). For example, as one of the related conditions, the condition that "the reception time of the order is earlier than the reception time of the designated order" can be adopted. In this case, cooking has not started for any of the products, and the order received before the designated order is specified as a related order and is subject to the aggregation process. However, as will be described later, the related conditions are not limited to the examples given here.

The order management device 2000 generates aggregate information 60 by performing aggregation processing on the designated order and the related order. The aggregation information 60 indicates the number of orders for products included in any one or more of the orders to be aggregated (designated order and related order). The number of orders for each product included in the summary information 60 indicates 1) the number of orders for the product included in only one of the orders to be aggregated, and 2) the number of orders to be aggregated. For products included in multiple orders, the total value of the number of orders in those multiple orders is shown.

Here, a specific example shown in FIG. 1 will be described. In this example, the information of the order with the earlier reception time is displayed on the left side. Further, the related condition is that "the reception time of the order is earlier than the reception time of the designated order". Further, by pressing the button labeled "aggregate", the order in the column including the button can be designated as a designated order. It should be noted that orders that include products for which cooking has started cannot be counted. Therefore, the button is not displayed for the order 3 for which the cooking of the product B has already started, and it cannot be specified as the target of aggregation.

In the example of FIG. 1, since the button in the column of order 4 is pressed, order 4 is specified. Therefore, the order management device 2000 acquires the identification information of the order 4 as the identification information of the designated order. Further, the order management device 2000 identifies an order satisfying the aggregation condition.

In this example, an order that satisfies the aggregation condition (that is, the condition that "cooking has not started for any of the products included in the order" and the condition that "the order reception time is earlier than the reception time of order 4" are satisfied. The orders to be satisfied) are order 1 and order 2. Therefore, the order management device 2000 specifies the order 1 and the order 2 as related orders. Then, the order management device 2000 aggregates the number of orders for the order 1, the order 2, and the order 4, and displays the result on the display device 32.

In FIG. 1, the number of orders in order 1, order 2, and order 4 of the product A is 1, 1, and 2, respectively. Therefore, in the aggregated information 60, the number of orders for the product A is 4 (= 1 + 1 + 2). In the product B, the number of orders in the order 1, the order 2, and the order 4 is 1, 3, and 1, respectively. Therefore, in the aggregated information 60, the number of orders for the product B is 5 (= 1 + 3 + 1). The product C has 2 orders in order 1 and is not included in order 2 and order 4. Therefore, in the aggregated information 60, the number of orders for the product C is 2.

Here, in the example of FIG. 1, the individual information about each order to be aggregated is removed from the display data 20, and the column showing the aggregated information 60 is added to the leftmost column. .. Specifically, the columns of order 1, order 2, and order 4 are deleted from the display data 20, and then a column called "aggregation 1" representing these aggregation results is added to the display data 20. This situation can also be expressed as "information about a plurality of orders to be aggregated has been combined into one".

However, as will be described later, the information about each order to be aggregated does not have to be deleted from the display data 20, and the aggregated information 60 may be further displayed while leaving this information in the display data 20. good. In this case, it is desirable that the information about each order to be aggregated can be distinguished from the information about each order not to be aggregated by changing the character color, the background color, or the like.

<Example of action effect>
According to the order management device 2000 of the present embodiment, the total information 60 is generated by totaling the number of ordered products in the designated order and the number of ordered products in other orders satisfying the total condition, and the kitchen terminal 30 The aggregated information 60 is displayed on the display device 32 of the above. Therefore, when it is desired to cook the products included in a plurality of orders at once, it is possible to easily grasp how much the products should be cooked at once.

Here, in the order management device 2000, it is determined for each order whether or not it is the target of the aggregation process. Therefore, when a plurality of products are included in one order, the information about one order is not dispersed because only some of the products are subject to aggregation. Therefore, according to the order management device 2000 of the present embodiment, it is possible to prevent the order management from becoming complicated in an environment where the products included in a plurality of orders are cooked together, so that the order management can be performed. Can be easily performed.

In addition, in the case of totaling by order in this way, if orders including products that have already started cooking are targeted for totaling, cooking has already started when multiple identical products are cooked together. There is a risk of extra cooking even if it has been cooked. As a result, cooking time may be extended and the provision of products to customers may be delayed.

In this regard, according to the order management device 2000, since the condition that "cooking has not started for any of the products included in the order" is included in the aggregation condition, the order for which cooking has started for at least one product Is not subject to aggregation processing. Therefore, it is possible to prevent products that have already been cooked from being included in the targets to be cooked together. Therefore, it is possible to prevent the provision of the product to the customer from being delayed.

Hereinafter, the order management system 100 of the present embodiment will be described in more detail.

<Example of functional configuration>
FIG. 2 is a block diagram illustrating the functional configurations of the order management device 2000 and the kitchen terminal 30 included in the order management system 100 of the first embodiment. For example, the order management device 2000 includes a first display control unit 2020, a specific unit 2040, and a second display control unit 2060, as shown in FIG. The first display control unit 2020 generates display data 20 indicating the number of ordered products for each order, and causes the display device 32 to display the display data 20. The identification unit 2040 acquires the identification information of the order (designated order) designated by the input operation, and identifies the related order satisfying the aggregation condition by using the identification information. The second display control unit 2060 generates the aggregated information 60 by performing the aggregated processing for the designated order and the related order, and displays the aggregated information 60 on the display device 32. In FIG. 2, the order management device 2000 constitutes the order management system 100 together with the kitchen terminal 30. The kitchen terminal 30 is communicably connected to the order management device 2000. The kitchen terminal 30 has a display device 32.

<Example of hardware configuration>
The order management device 2000 is realized by one or more computers. Each functional component of the order management device 2000 may be realized by hardware that realizes each functional component (eg, a hard-wired electronic circuit, etc.), or a combination of hardware and software (eg, example). It may be realized by a combination of an electronic circuit and a program that controls it). Hereinafter, a case where each functional component of the order management device 2000 is realized by a combination of hardware and software will be further described.

FIG. 3 is a block diagram illustrating a hardware configuration of the order management device 2000 and the kitchen terminal 30. In this example, the order management device 2000 is realized by one computer. The computer 500 is any computer. For example, the computer 500 is a stationary computer such as a PC (Personal Computer) or a server machine. In addition, for example, the computer 500 is a portable computer such as a smartphone or a tablet terminal. Although not shown, the order management system 100 has an order terminal that accepts customer orders and a POS (Point Of Sales) that accounts for customers' orders, in addition to the order management device 2000 and the kitchen terminal 30. ) It may be equipped with a terminal. It is preferable that the order terminal and the POS terminal are connected to the order management device 2000 by a wireless or wired network.

The computer 500 may be a dedicated computer designed to realize the order management device 2000, or may be a general-purpose computer. In the latter case, for example, by installing a predetermined application on the computer 500, each function of the order management device 2000 is realized on the computer 500. The above application is composed of a program for realizing the functional component of the order management device 2000.

The computer 500 includes a bus 502, a processor 504, a memory 506, a storage device 508, an input / output interface 510, and a network interface 512. The bus 502 is a data transmission path for the processor 504, the memory 506, the storage device 508, the input / output interface 510, and the network interface 512 to transmit and receive data to and from each other. However, the method of connecting the processors 504 and the like to each other is not limited to the bus connection.

The processor 504 is various processors such as a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or an FPGA (Field-Programmable Gate Array). The memory 506 is a main storage device realized by using RAM (Random Access Memory) or the like. The storage device 508 is an auxiliary storage device realized by using a hard disk, an SSD (Solid State Drive), a memory card, a ROM (Read Only Memory), or the like.

The input / output interface 510 is an interface for connecting the computer 500 and the input / output device. For example, an input device such as a keyboard and an output device such as a display device are connected to the input / output interface 510.

The network interface 512 is an interface for connecting the computer 500 to the network. This network may be a LAN (Local Area Network) or a WAN (Wide Area Network).

The storage device 508 stores a program (a program that realizes the above-mentioned application) that realizes each functional component of the order management device 2000. The processor 504 reads this program into the memory 506 and executes it to realize each functional component of the order management device 2000.

The order management device 2000 may be realized by one computer 500 or may be realized by a plurality of computers 500. At this time, the configurations of the computers 500 do not have to be the same and may be different.

Similar to the order management device 2000, the kitchen terminal 30 is also realized by various computers. The computer 600 in FIG. 3 is an example of a computer that realizes the kitchen terminal 30. The computer 600 has a bus 602, a processor 604, a memory 606, a storage device 608, an input / output interface 610, and a network interface 612. The bus 602, processor 604, memory 606, storage device 608, I / O interface 610, and network interface 612 are similar to the bus 502, processor 504, memory 506, storage device 508, I / O interface 510, and network interface 512, respectively. Has a function. However, the storage device 608 stores a program for realizing the function of the kitchen terminal 30.

A display device 32 is connected to the kitchen terminal 30. The display device 32 may be built in the housing of the kitchen terminal 30, or may be provided outside the housing of the kitchen terminal 30. Further, the kitchen terminal 30 has a function of accepting an input operation. For example, in the example of FIG. 3, the touch panel 34 is incorporated in the display device 32.

The computer 500 that realizes the order management device 2000 and the computer 600 that realizes the kitchen terminal 30 are connected so as to be communicable via, for example, a network. The order management device 2000 and the kitchen terminal 30 exchange information via this network. However, the method for realizing the exchange of information between the computer 500 and the computer 600 is arbitrary and is not limited to the method via the network.

Further, the order management device 2000 and the kitchen terminal 30 may be realized by using the same computer. In other words, the kitchen terminal 30 may have the function of the order management device 2000. For example, by storing both the program for realizing the order management device 2000 and the program for realizing the kitchen terminal 30 in the computer 600, both the order management device 2000 and the kitchen terminal 30 can be realized in the computer 600. ..

<Processing flow>
FIG. 4 is a flowchart illustrating the flow of processing executed by the order management device 2000 of the first embodiment. The first display control unit 2020 generates display data 20 (S102). The first display control unit 2020 causes the display device 32 to display the display data 20 (S104). The specific unit 2040 acquires the identification information of the designated order (S106). The identification unit 2040 identifies the related order by using the identification information of the designated order (S108). The second display control unit 2060 performs aggregation processing on the designated order and the related order, and generates aggregation information 60 (S110). The second display control unit 2060 causes the display device to display the aggregated information 60 (S112).

<Generation of display data 20: S102>
The first display control unit 2020 generates display data 20 (S102). The display data 20 indicates the number of orders for the products included in the order for each order. Hereinafter, a method of generating the display data 20 will be illustrated.

<< Acquisition of information indicating the number of orders >>
In order to generate the display data 20, the first display control unit 2020 acquires information indicating the order of the products included in each order. The information acquired here is called order management information. For example, the order management information is stored in advance in a storage device accessible from the order management device 2000. Hereinafter, this storage device will be referred to as an order management information storage device. For example, the first display control unit 2020 acquires order management information by reading order management information from the order management information storage device.

The order management information includes information necessary for generating the display data 20. For example, the order management information indicates the identification information of the order, the reception time of the order, the information about each product included in the order, and the like. Information about the product includes product identification information, order quantity, cooking status, and the like. The order identification information is any information that can identify the orders from each other, such as an identification number. The product identification information is arbitrary information that can identify the products from each other, such as the name or abbreviation of the product.

FIG. 5 is a diagram illustrating the structure of order management information in a table format. The order management information shown in FIG. 5 is referred to as order management information 50. In FIG. 5, the order management information 50 includes the order identification information 51, the reception time 52, and the product information 53. The product information 53 includes the product identification information 54, the number of orders 55, and the cooking status 56.

The cooking status 56 is at least information that can determine whether or not the cooking of the product has started. For example, the cooking status is set to one of two values, "not started" and "started". In this case, it can be seen that cooking has not started for the product indicating that the cooking status 56 has not started, and that cooking has started for the product indicating that the cooking status 56 has started.

There may be three or more values that the cooking status can indicate. In this case, the values that can be indicated by the cooking status are classified in advance into two, that is, cooking has not started and cooking has started. By doing so, it can be seen that cooking has not been started for the product showing the value classified before the start of cooking as the value of the cooking status 56. Further, it can be seen that cooking has been started for the products showing the values classified after the start of cooking as the value of the cooking status 56.

Here, any method can be used as a method for generating information for managing an order, such as order management information 50. For example, in the order terminal, which is a terminal used by a clerk when accepting an order from a customer, the order management information is input according to the input of each ordered product and the number of orders, and the input of confirming the order. 50 is generated. Then, when the order terminal transmits the order management information 50 to the order management information storage device via the network, the order management information 50 is stored in the order management information storage device.

The method of acquiring the order management information 50 by the first display control unit 2020 is not limited to the method of accessing the order management information storage device. For example, when an order is confirmed on the order terminal and the order management information 50 is generated, the order management information 50 may be transmitted from the order terminal to the order management device 2000. In this case, the first display control unit 2020 acquires the order management information 50 by receiving the order management information 50 transmitted by the order terminal. In this case, each time the first display control unit 2020 receives new order management information 50, the first display control unit 2020 adds information about the order management information 50 to the display data 20.

<< About the order to be displayed >>
The first display control unit 2020 may display information about all orders on the kitchen terminal 30, or may display only information about orders satisfying a predetermined display condition on the kitchen terminal 30. In the latter case, in order to reduce the load of the process of acquiring the order management information 50, it is preferable that the first display control unit 2020 acquires only the order management information 50 for the order satisfying the display condition.

The display condition is, for example, a condition that "includes at least one product that has not been cooked". In this case, the display data 20 does not include information about orders for which cooking has been completed for all products. In addition, for example, the display condition is a condition that "includes at least one product that has not been provided to the customer". In this case, the display data 20 does not include information about the order for which all the products have been provided to the customer. On the other hand, information about an order including a product that has been cooked but has not yet been provided to the customer is included in the display data 20.

Further, when a plurality of kitchen terminals 30 exist, the information to be displayed may be different for each kitchen terminal 30 or for each group of kitchen terminals 30. For example, suppose users are divided into multiple groups and each order is assigned to any one group. In this case, the display data 20 displayed on the kitchen terminal 30 used by the user belonging to a certain group includes only the information about the order assigned to the group. In other words, the display condition includes the condition that "the kitchen terminal 30 for displaying the display data 20 is used by the group to which the order is assigned".

In this case, for example, the order management information 50 includes the identification information of the group to which the order is assigned. The first display control unit 2020 generates display data 20 for each group. More specifically, the first display control unit 2020 acquires the order management information 50 indicating the identification information of the group for each group, and generates the display data 20 by using the acquired order management information 50. Then, the first display control unit 2020 causes the display device 32 of the kitchen terminal 30 included in each group to display the display data 20 generated for that group.

The association between the group and the kitchen terminal 30 is performed in advance. Specifically, the information in which the identification information of the group and the identification information of the kitchen terminal 30 are associated with each other is stored in advance in a storage device accessible from the first display control unit 2020.

<< Generation of display data 20 using order management information 50 >>
The first display control unit 2020 generates the display data 20 by using the order management information 50. The display data 20 indicates the number of orders for the products included in the order for each of the plurality of orders. Here, the specific aspect of the display data 20 is arbitrary. For example, in the display data 20 of the example of FIG. 1, the information is shown in a table format. In this table, one row is generated for the order shown in at least one of the acquired plurality of order management information 50. Further, one column is generated for each order (for each order management information 50). Then, in each cell of the table, the number of orders corresponding to the cell is shown. For example, the cell in the column of order 1 and the row of product A shows the number of orders for product A in order 1.

Here, the display data 20 is not limited to the information in the table format. For example, in the display data 20, an independent display area may be prepared for each order. FIG. 6 is a diagram illustrating another aspect of the display data 20. In FIG. 6, a display area surrounded by a frame is prepared for each order. Then, in each frame, information about the order associated with the frame is displayed.

In the display data 20, the order of the orders is arbitrary. For example, orders are arranged in order of earliest reception time or higher priority of cooking. In the example of FIG. 1, the order with the earlier order is displayed on the left side. Further, in the example of FIG. 6, the earlier the order is, the higher the order is displayed.

<Display of display data 20: S104>
The first display control unit 2020 causes the kitchen terminal 30 to display the display data 20 (S104). Here, any method can be used as a method for displaying predetermined data on the display device. For example, the first display control unit 2020 generates display data 20 as screen data that can be displayed on the display device 32, and transmits the display data 20 to the kitchen terminal 30. The kitchen terminal 30 causes the display device 32 to display the display data 20 in response to receiving the display data 20.

The screen data to be displayed on the display device 32 may be generated by the kitchen terminal 30. In this case, for example, the first display control unit 2020 generates the information to be displayed and the data in which the display mode is defined, such as an HTML file, as the display data 20, and transmits the data to the kitchen terminal 30. The kitchen terminal 30 generates screen data based on the received display data 20, and causes the display device 32 to display the screen data.

<Acquisition of identification information of designated order: S106>
The specific unit 2040 acquires the identification information of the designated order (S106). As a premise, the kitchen terminal 30 accepts an input operation for designating a designated order. For example, the first display control unit 2020 includes an input interface for designating a designated order in the display data 20. Then, the kitchen terminal 30 accepts an input operation for the input interface displayed on the display device 32.

The input interface for specifying the designated order is optional. For example, as shown in FIG. 1, an input interface such as a button for designating as a designated order is provided for each order. When the user performs an operation on this input interface (for example, when a button is pressed), the identification information of the order associated with the input interface is transmitted to the order management device 2000. The identification unit 2040 acquires the identification information of the order transmitted from the kitchen terminal 30 as the identification information of the designated order.

In addition, for example, in the display data 20, the entire portion or a part thereof representing information about a certain order may be operable to specify the order. For example, in the display data 20 showing information in a table format as shown in FIG. 1, an input operation can be performed at an arbitrary position in each column. In this case, the identification information of the order corresponding to the column to which the input operation is applied is acquired as the identification information of the designated order. For example, when an arbitrary position in the column of order 1 is pressed, the identification information of order 1 is transmitted to the order management device 2000.

Similarly, if the information for each order is framed as in Figure 6, then all or part of the framed area can be manipulated to specify the order corresponding to that frame. It may be. For example, in the example of FIG. 6, when an arbitrary position in the frame of order 1 is pressed, the identification information of order 1 is transmitted to the order management device 2000.

In addition, for example, an input interface (text box, etc.) into which a character string can be input is included in the display data 20, and the input character string is transmitted to the order management device 2000 as identification information of the designated order. You may do so.

<Specification of related orders: S108>
The identification unit 2040 identifies the related order by using the identification information of the designated order (S108). Among the orders included in the display data 20, the specifying unit 2040 specifies an order satisfying the following two conditions as a related order.
1) Cooking of none of the products has started 2) Conditions related to the designated order

Hereinafter, each of 1) and 2) will be described.

<< About 1) >>
For example, the specific unit 2040 uses the cooking status 56 included in the order management information 50 to determine whether or not cooking of each product has started for each order. For example, assume that the cooking status 56 indicates one of two values, "not started" and "started". In this case, the specific unit 2040 determines whether or not the cooking status 56 of all the products indicates "not started" for each order. Then, the order in which the cooking status 56 of all the products is determined to indicate "not started" is specified as the order satisfying 1).

In addition, for example, in the case where the cooking status 56 can show three or more values, the value of the cooking status 56 is classified into two, that is, cooking has not started and cooking has started. In this case, the specific unit 2040 determines whether or not the cooking status 56 of all the products indicates a value classified as uncooked for each order. Then, the order in which the cooking status 56 of all the products is determined to indicate the value classified as not cooking started is specified as the order satisfying 1).

<< About 2) >>
The method of determining whether or not the related condition is satisfied depends on the content of the related condition. For example, suppose that the related condition is that the order reception time is earlier than the designated order reception time. In this case, the specific unit 2040 determines whether or not the reception time 52 is earlier than the reception time 52 of the designated order for each order. Then, at the reception time 52, an order indicating a time earlier than the reception time 52 of the designated order is specified as an order satisfying 2).

In addition, for example, it is assumed that the related condition is that "at least one product is common to the designated order". In this case, the specific unit 2040 compares the product information 53 of each order with the product information 53 of the designated order. Then, the order in which the value matching the product information 53 of any one of the designated orders is shown in the product information 53 is specified as the order satisfying 2).

<Generation of aggregated information 60: S110>
The second display control unit 2060 performs aggregation processing on the order to be aggregated (designated order and related order), and generates aggregation information 60 (S110). For example, the aggregation process is performed as follows. The second display control unit 2060 identifies the product included in only one of the orders and the product included in the plurality of orders by referring to the product information 53 of each order to be aggregated. For the products included in the plurality of orders, the second display control unit 2060 calculates the total number of orders by adding up the values indicated by the order number 55 of each of the plurality of orders. Then, in the second display control unit 2060, 1) the value shown in the order number 55 of the order is set for the order number of the product included in any one order, and 2) the product included in the plurality of orders. Aggregate information 60 is generated as information in which the total number of orders is set for the number of orders.

FIG. 7 is a diagram illustrating the aggregated information 60 in a table format. The aggregated information 60 indicates the product identification information 62, the order identification information 64, and the number of orders 66. Each row of the aggregated information 60 shows the identification information of the product in the order identification information 64 for one product, the identification information of each order containing the product in the order identification information 64, and the number of orders for the product. The total value of is shown in the number of orders 66.

<Display of aggregated information 60: S112>
The second display control unit 2060 causes the display device 32 to display the aggregated information 60 (S112). The method of displaying the aggregated information 60 on the display device 32 is arbitrary. For example, the second display control unit 2060 adds the aggregated information 60 to the display data 20 to display the aggregated information 60 on the display device 32. For example, as shown in FIG. 1, it is assumed that the display data 20 is realized by a table. In this case, the second display control unit 2060 generates one column representing the aggregated information 60, and adds this column to the table of the display data 20. The column representing the aggregated information 60 can be included at any position in the table of the display data 20. For example, as shown in FIG. 1, the column representing the aggregated information 60 is displayed at the end (beginning or end) of the table.

In addition, for example, as shown in FIG. 6, in the display data 20, it is assumed that a display area surrounded by a frame is prepared for each order. In this case, the second display control unit 2060 generates one display area representing the aggregated information 60, and adds the display area to the display data 20. FIG. 8 is a diagram illustrating a display mode of the aggregated information 60. In FIG. 8, the display area representing the aggregated information 60 is displayed above the display area for each order. However, the display position of the display area representing the aggregated information 60 can be any position.

Here, the individual information about each order targeted for the aggregation process may be deleted from the display data 20 or may continue to be displayed as it is. In the example of FIGS. 1 and 8, the information about the order targeted for the aggregation process is deleted from the display data 20.

The aggregated information 60 does not necessarily have to be added to the display data 20, and may be displayed independently of the display data 20. For example, the second display control unit 2060 may separately generate a table containing only the aggregated information 60 and display the table on the display device 32. Further, both the display data 20 including the aggregated information 60 and the display data 20 not including the aggregated information 60 may be prepared so that they can be switched and displayed.

<Case where multiple aggregated information 60 is generated>
A plurality of aggregated information 60 may be generated. For example, suppose that a plurality of orders are sequentially designated as designated orders. In this case, the order management device 2000 sequentially executes the process of generating the aggregated information 60 described so far for each of the plurality of designated orders. However, in this case, it is necessary to avoid duplicating one order. Therefore, for example, a condition that "is not included in the already generated aggregated information 60" is added to the related condition.

<Cancellation of aggregation>
When the aggregated information 60 is displayed after deleting the individual information about the order to be aggregated from the display data 20, the display of the aggregated information 60 is stopped and the individual information about the ordered to be aggregated is displayed. You may want to display it again. Therefore, it is preferable that the order management device 2000 has a function of stopping the display of the aggregated information 60 and displaying the information about individual orders again. It should be noted that, in this way, stopping the display of the total information 60 and displaying the information about the individual order again is also referred to as "cancellation of total".

For example, the order management device 2000 accepts a predetermined input operation for designating the cancellation of aggregation from the user. When this input operation is performed, the order management device 2000 deletes the display representing the aggregated information 60 from the display device 32, and again displays the display data 20 including individual information about the ordered to be aggregated. To display.

For example, the order management device 2000 identifies an order to be aggregated by using the order identification information 64 of the aggregated information 60. Then, the order management device 2000 acquires the order management information 50 of each specified order, and adds the information shown in the order management information 50 to the display data 20. Further, when the aggregated information 60 is added to the display data 20, the order management device 2000 deletes the aggregated information 60 from the display data 20.

FIG. 9 is a diagram illustrating how the aggregation is canceled. In the upper part of FIG. 9, the display data 20 includes the aggregated information 60 generated by aggregating the order 1 and the order 2. Further, the display data 20 does not include information about the order 1, the order 2, and the order 4 that are the targets of the aggregation. Further, as a button for designating the cancellation of the aggregation, a button described as "cancel" is displayed.

The order management device 2000 updates the display data 20 in response to the release button being pressed (lower part of FIG. 9). Specifically, the order management device 2000 deletes the column of the total 1 from the display data 20, and adds the columns of the order 1, the order 2, and the order 4 to the display data 20.

Here, when a plurality of aggregated information 60 can be generated, identification information is assigned to the aggregated information 60 in advance. The order management device 2000 acquires the identification information of the aggregated information 60 designated by the input operation, and cancels the aggregated information 60 specified by the identification information.

<Update of display data 20>
Over time, new orders may be placed or all items may be cooked for a particular order. Therefore, the information to be displayed on the display data 20 changes with time. Therefore, it is preferable that the order management device 2000 displays the display data 20 on the kitchen terminal 30 and then repeatedly updates the contents of the display data 20.

For example, when a new order is generated, the first display control unit 2020 acquires the order management information 50 for the order and adds the information about the order to the display data 20. For example, the first display control unit 2020 periodically confirms whether or not new order management information 50 has been added to the order management information storage device. Then, when new order management information 50 is added to the order management information storage device, the first display control unit 2020 acquires the order management information 50 and orders represented by the order management information 50. Information about is added to the display data 20.

In addition, for example, the order management device 2000 may receive newly generated order management information 50 from a device that generates order management information 50, such as the order terminal described above. In this case, the first display control unit 2020 adds the information regarding the order represented by the order management information 50 to the display data 20 in response to receiving the new order management information 50.

Further, it is preferable that the first display control unit 2020 detects an order that does not satisfy the above-mentioned display condition, and deletes the information about the detected order from the display data 20. In this case, for example, the first display control unit 2020 repeatedly (for example, periodically) checks the contents of the order management information 50 stored in the order management information storage device for the order included in the display data 20. Determine if the order meets the display conditions. Then, the first display control unit 2020 deletes the information about the order determined not to satisfy the display condition from the display data 20. For example, when the display condition is "cooking of any product is not completed", an order whose cooking status of all products indicates that cooking is completed is detected as an order that does not satisfy the display condition.

The present invention has been described above through the description of the embodiments. However, the present invention is not limited to the above-described embodiment, and can be appropriately modified without departing from the spirit. For example, the above-mentioned aggregation condition may not include the above-mentioned related condition. In this case, for example, among the orders included in the display data 20, all the orders satisfying the condition that "cooking has not started for any of the products included in the order" are counted. In this case, the order management device 2000 does not have to accept the designation of the order when performing the aggregation. For example, the order management device 2000 responds to the input operation for prompting the aggregation of orders, and among the orders displayed in the display data 20, "cooking has started for any of the products included in the order. Aggregate processing is performed for orders that satisfy the condition "No". For example, this input operation is an operation of pressing a predetermined button (for example, a button displayed as "aggregate") provided at an arbitrary position of the display device 32.

Further, in the above embodiment, the order management device 2000 aggregates and cancels orders, but instead of this, the kitchen terminal 30 may aggregate and cancel orders. .. In this case, the kitchen terminal 30 has a first display control unit 2020, a specific unit 2040, and a second display control unit 2060, and the order management information is stored in advance in a storage device accessible from the kitchen terminal 30. ..

In the above example, the program can be stored and provided to a computer using various types of non-transitory computer readable medium. Non-temporary computer-readable media include various types of tangible storage media. Examples of non-temporary computer readable media are magnetic recording media (eg, flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical disks), CD-ROMs, CD-Rs, CD-Rs. / W, including semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM). The program may also be provided to the computer by various types of transient computer readable medium. Examples of temporary computer readable media include electrical, optical, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

Some or all of the above embodiments may also be described, but not limited to:
1. 1. An order management system equipped with an order management device for managing orders from customers and a kitchen terminal for displaying the orders.
The order management device or the kitchen terminal
The first display control unit that displays the number of product orders on the display device for each order,
A specific unit that acquires the identification information of the designated order, which is the order specified by the first input operation, and uses the identification information of the designated order to identify the related order, which is an order satisfying a predetermined aggregation condition.
It has a second display control unit that performs aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information, and displays the aggregation information on the display device.
The aggregation condition is an order management system that includes that cooking has not started for any of the products contained in the order.
2. 2. The order management system according to 1, wherein the aggregation condition includes satisfying a predetermined related condition with the designated order.
3. 3. 2. The order management system according to 2, wherein the related condition includes that the reception time is earlier than the reception time of the designated order.
4. 2. The order management system according to 2, wherein the related conditions include that at least one product is common to the designated order.
5. The aggregated information indicates a value obtained by adding up the number of orders in each of the plurality of orders as the number of orders for products included in a plurality of orders among the orders subject to the aggregate processing, whichever is 1 to 4. The order management system described in Section.
6. The first display control unit causes the display device to display an input interface that can be specified only for orders for which cooking has not started for any of the products.
The order management system according to any one of 1 to 5, wherein the specific unit acquires identification information of an order designated by the first input operation to the input interface as identification information of the designated order.
7. The display device on which the aggregated information is displayed does not display the number of ordered products in each order subject to aggregation in the generation of the aggregated information.
The second display control unit causes the display device to display the number of ordered products in each order that is the target of aggregation in the generation of the aggregation information in response to the reception of the second input operation, 1 to 6. The order management system described in any one of the items.
8. The first display control unit that displays the number of product orders on the display device for each order,
A specific unit that acquires the identification information of the designated order, which is the order specified by the first input operation, and uses the identification information of the designated order to identify the related order, which is an order satisfying a predetermined aggregation condition.
It has a second display control unit that performs aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information, and displays the aggregation information on the display device.
The aggregation condition is an order management device including that cooking has not started for any of the products included in the order.
9. It is a control method of the order management device in an order management system including an order management device for managing orders from customers and a kitchen terminal for displaying the orders.
The order management device or the kitchen terminal
The first display control step to display the number of ordered products on the display device for each order,
A specific step of acquiring the identification information of the designated order, which is the order specified by the first input operation, and using the identification information of the designated order, to identify the related order, which is an order satisfying a predetermined aggregation condition.
A second display control step of performing aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information and displaying the aggregation information on the display device is executed.
The aggregation condition is a control method including that cooking has not started for any of the products included in the order.
10. 9. The control method according to 9, wherein the aggregation condition includes satisfying a predetermined related condition with the designated order.
11. 10. The control method according to 10, wherein the related condition includes that the reception time is earlier than the reception time of the designated order.
12. 10. The control method according to 10, wherein the related conditions include that at least one product is common to the designated order.
13. The aggregated information is any one of 9 to 12, indicating the total number of orders in each of the plurality of orders as the number of orders for products included in the plurality of orders among the orders subject to the aggregation process. The control method described in the section.
14. In the first display control step, the display device is displayed with an input interface that can be specified only for orders for which cooking has not started for any of the products.
The control method according to any one of 9 to 13, wherein in the specific step, the identification information of the order designated by the first input operation to the input interface is acquired as the identification information of the designated order.
15. The display device on which the aggregated information is displayed does not display the number of ordered products in each order subject to aggregation in the generation of the aggregated information.
In the second display control step, in response to the reception of the second input operation, the display device displays the number of ordered products in each order targeted for aggregation in the generation of the aggregation information, 9 to 14. The control method according to any one of the items.
16. A program that causes a computer to execute the control method according to any one of 9 to 15.

20 Display data 30 Kitchen terminal 32 Display device 34 Touch panel 50 Order management information 51 Order identification information 52 Reception time 53 Product information 54 Product identification information 55 Number of orders 56 Cooking status 60 Aggregate information 100 Order management system 500, 600 Computer 502, 602 Bus 504, 604 Processor 506, 606 Memory 508, 608 Storage device 510, 610 Input / output interface 512, 612 Network interface 2000 Order management device 2020 1st display control unit 2040 Specific unit 2060 2nd display control unit

Claims (6)

An order management system equipped with an order management device for managing orders from customers and a kitchen terminal for displaying the orders.
The order management device or the kitchen terminal
The identification information, the reception time, the number of orders for each product, and the order management information indicating the cooking status for each product are acquired for each order, and the number of product orders for each of the plurality of orders shown in the order management information, and A first display control unit that causes a display device to display an input interface capable of designating one of the plurality of orders .
The identification information of the designated order, which is the order designated by the first input operation to the input interface , is acquired, the reception time of the designated order is specified by using the order management information and the identification information of the designated order, and the above. Using the reception time and cooking status indicated by the order management information for the reception time of the designated order and each other order, the specific unit that identifies the related order that is the order that meets the predetermined aggregation condition, and
It has a second display control unit that performs aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information, and displays the aggregation information on the display device.
The aggregation condition includes that the cooking status is that cooking has not started for any of the products included in the order, and that the reception time is before the reception time of the designated order.
The second display control unit identifies a common product between the designated order and the related order, and for the specified product, the number of orders for the product in the designated order and the order for the product in the related order. An order management system that includes the total value with the number in the aggregated information. The order management system according to claim 1, wherein the first display control unit causes the display device to display the input interface to which only orders for which cooking has not started can be specified. The display device on which the aggregated information is displayed does not display the number of ordered products in each order subject to aggregation in the generation of the aggregated information.
The second display control unit causes the display device to display the number of ordered products in each order that is the target of aggregation in the generation of the aggregation information in response to the reception of the second input operation. Or the order management system according to 2. The identification information, the reception time, the number of orders for each product, and the order management information indicating the cooking status for each product are acquired for each order, and the number of product orders for each of the plurality of orders shown in the order management information, and A first display control unit that causes a display device to display an input interface capable of designating one of the plurality of orders .
The identification information of the designated order, which is the order designated by the first input operation to the input interface , is acquired, the reception time of the designated order is specified by using the order management information and the identification information of the designated order, and the above. Using the reception time and cooking status indicated by the order management information for the reception time of the designated order and each other order, the specific unit that identifies the related order that is the order that meets the predetermined aggregation condition, and
It has a second display control unit that performs aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information, and displays the aggregation information on the display device.
The aggregation condition includes that the cooking status is that cooking has not started for any of the products included in the order, and that the reception time is before the reception time of the designated order.
The second display control unit identifies a common product between the designated order and the related order, and for the specified product, the number of orders for the product in the designated order and the order for the product in the related order. An order management device that includes a total value with a number in the aggregated information. It is a control method of the order management device in an order management system including an order management device for managing orders from customers and a kitchen terminal for displaying the orders.
The order management device or the kitchen terminal
The identification information, the reception time, the number of orders for each product, and the order management information indicating the cooking status for each product are acquired for each order, and the number of product orders for each of the plurality of orders shown in the order management information, and A first display control step for displaying on a display device an input interface capable of designating one of the plurality of orders .
The identification information of the designated order, which is the order designated by the first input operation to the input interface , is acquired, the reception time of the designated order is specified by using the order management information and the identification information of the designated order, and the above. Using the reception time and cooking status indicated by the order management information for the reception time of the designated order and each other order, a specific step of identifying a related order that is an order satisfying a predetermined aggregation condition, and a specific step.
A second display control step of performing aggregation processing on the number of ordered products in the designated order and the related order to generate aggregation information and displaying the aggregation information on the display device is executed.
The aggregation condition includes that the cooking status is that cooking has not started for any of the products included in the order, and that the reception time is before the reception time of the designated order.
In the second display control step, the order management device or the kitchen terminal identifies a common product between the designated order and the related order, and for the specified product, an order for the product in the designated order. A control method for including the total value of a number and the number of orders for the product in the related order in the aggregated information. A program that causes a computer to execute the control method according to claim 5.

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