JP7034466B2 - Reception machine for outpatient guidance system - Google Patents

Description

The present invention relates to a reception machine for an outpatient guidance system.

Patent Document 1 (Japanese Unexamined Patent Publication No. 2017-117277) discloses a guidance system used in a hospital. The guidance system is for guiding the patient to the desired place at an appropriate time. Patient guidance is provided through a dedicated guidance terminal lent to the patient.

Nowadays, when mobile terminals such as smartphones or tablet computers have become widespread, patients have a need to receive guidance through their own mobile terminals instead of dedicated guidance terminals. On the other hand, depending on the situation, a patient having a mobile terminal may wish to receive guidance by a dedicated guidance terminal instead of his / her own mobile terminal.

An object of the present invention is to give a patient many choices in a guidance system.

The reception machine according to the first aspect of the present invention is a reception machine for an outpatient guidance system. The reception machine can communicate with a server that stores patient identification information assigned to the patient and a mobile terminal that is carried by the patient and has a message application installed. The message application assigns the message application user identification information to the mobile terminal. The reception machine includes a display unit for displaying a message, a response input unit for acquiring a patient's response, and a processing unit for performing information processing. When the processing unit recognizes that the patient identification information and the message application user identification information are associated with each other on the server, the display unit displays the selection screen. The selection screen prompts the patient to respond using the response input unit as to whether to use the hospital guidance terminal or the patient's mobile terminal as the patient guidance device.
According to this configuration, the patient can use the hospital information terminal and his / her mobile terminal when his / her patient identification information is associated with the message application user identification information assigned to his / her mobile terminal. You can choose which one to use. Therefore, more options can be given to the patient with respect to the guidance device.
The reception machine according to the second aspect of the present invention is a reception machine for an outpatient guidance system. The reception machine includes a display unit for displaying a message, a response input unit for acquiring a patient's response, and a processing unit for performing information processing. When the processing unit recognizes that the patient's mobile terminal is registered as the patient's guidance device, the display unit displays the selection screen. The selection screen prompts the patient to respond using the response input unit as to whether to use the hospital guidance terminal or the patient's mobile terminal as the patient guidance device.

According to this configuration, when the mobile terminal owned by the patient is registered as the guidance device, the patient can select whether to use the guidance terminal of the hospital or the mobile terminal of his / her own. Therefore, more options can be given to the patient with respect to the guidance device.

The reception machine according to the third aspect of the present invention displays when the processing unit recognizes that the patient's mobile terminal is not registered as the patient's guidance device in the reception machine according to the first aspect or the second aspect . The department does not display the selection screen.

According to this configuration, the patient does not see the selection screen when the mobile terminal owned by the patient is registered as the guidance device. Therefore, since the selection screen irrelevant to the patient is not presented, the situation that bothers the patient is unlikely to occur.

The reception machine according to the fourth aspect of the present invention is the reception machine according to any one of the first to third viewpoints, in which the patient's mobile terminal is registered as the patient's guidance device, and the patient's mobile phone. When the processing unit recognizes that the terminal cannot function as a guidance device, the display unit does not display the selection screen.

According to this configuration, if the patient's mobile terminal cannot function as a guidance device, the patient does not see the selection screen. Therefore, since the patient is not presented with an unnecessary selection screen, it is unlikely that the patient will be bothered.

The reception machine according to the fifth aspect of the present invention further includes a guidance terminal issuing unit that issues a guidance terminal for a hospital in the reception machine according to the third aspect or the fourth aspect. When the display unit does not display the selection screen, the guidance terminal issuing unit issues a guidance terminal as a patient's guidance device.

According to this configuration, when the display unit of the reception machine does not display the selection screen, the guidance terminal is issued. Therefore, the patient can be guided by the guidance terminal.

The reception machine according to the sixth aspect of the present invention further includes a patient identification information input unit for acquiring patient identification information in the reception machine according to any one of the first to fifth aspects. The reception machine is connected to the server. When the patient identification information and the identification information of the mobile terminal are associated with each other in the server, the processing unit recognizes that the patient's mobile terminal is registered as the patient guidance device.

According to this configuration, registering the patient's mobile terminal as the patient's guidance device is performed by associating the patient identification information with the identification information of the mobile terminal on the server. Therefore, it is easy to manage the association between the patient identification information and the mobile terminal.

In the reception machine according to the seventh aspect of the present invention, the identification information of the mobile terminal is the user identification information of the messaging application installed in the mobile terminal in the reception machine according to the sixth aspect.

According to this configuration, the user identification information of the messaging application is associated with the patient identification information. Therefore, the function of the messaging application can be used for guiding the patient.

According to the reception machine according to the present invention, the guidance system can give the patient many options.

FIG. 1 is a schematic diagram showing the configuration of the guidance system 100. FIG. 2 is a schematic view showing the appearance of the reception machine 50. FIG. 3 is a schematic view showing the appearance of the guide terminal 55. FIG. 4 is a diagram showing the procedure at the time of receiving the first medical examination. FIG. 5 is a diagram showing a communication operation at the time of registration of the mobile terminal 56. FIG. 6 is a diagram showing a passcode displayed on the screen of the mobile terminal 56. FIG. 7 is a diagram showing a registration completion message displayed on the screen of the mobile terminal 56. FIG. 8 is a diagram showing a communication operation at the time of receiving a return. FIG. 9 is a diagram showing a selection screen displayed on the touch panel display 51 of the reception machine 50. FIG. 10 is a diagram showing a selection completion message displayed on the screen of the mobile terminal 56. FIG. 11 is a diagram showing a guidance message displayed on the screen of the mobile terminal 56.

Hereinafter, embodiments of the receiving machine according to the present invention will be described with reference to the drawings. The specific configuration of the receiving machine according to the present invention is not limited to the following embodiment, and can be appropriately changed as long as it does not deviate from the gist of the invention.

(1) Overall Configuration FIG. 1 shows the configuration of a guidance system 100 according to an embodiment of the present invention. The guidance system 100 guides the patient P in the hospital to a target place at an appropriate timing. The guidance system 100 includes a portion installed inside the hospital site 10 and a portion installed outside the hospital site 10.

(2) Detailed configuration (2-1) Internal part of hospital site 10 (2-1-1) Building 15
A building 15 is provided on the hospital site 10. A parking lot 11 and the like are provided on the outside of the building 15. A router 20, a hospital server 30, an access point device 40, a reception machine 50, and a registration machine 60 are installed in the building 15. Further, the patient P in the building 15 has the guidance device G. The guidance device G refers to a dedicated guidance terminal 55 owned by the hospital or a mobile terminal 56 owned by the patient P.

(2-1-2) Router 20
The router 20 enables the equipment installed inside the building 15 to communicate with the equipment installed outside the building 15. The equipment installed in the building 15 constitutes a network together with the router 20 by a hub (not shown).

(2-1-3) Hospital server 30
The hospital server 30 manages the operation of the entire guidance system 100. The hospital server 30 is connected to the router 20. The hospital server 30 has a functional unit of an electronic medical record database E, a guidance control unit C, a reception machine management unit A, and a guidance device management unit I. These functional units are interlocked. The hospital server 30 may be configured as a single computer. Alternatively, the hospital server 30 may be composed of a plurality of computers, and each computer may be in charge of any of the functional units.

The electronic medical record database E stores the patient ID, the name of the patient P, the date of birth, the gender, the department visited, the medical history, the test results, the treatment record, and the like. The patient ID is information assigned to the patient P by the hospital in order to identify the patient P. The patient ID is a number or character string unique to each patient P. The patient ID forms a primary key in the electronic medical record database E.

The guidance control unit C stores the correspondence between the patient P and the guidance device G, and sends a guidance message to the patient P at an appropriate timing.

The reception machine management unit A manages the reception machine 50.

The guidance device management unit I manages the guidance device G.

(2-1-4) Access point device 40
The access point device 40 functions as an access point for wireless communication in the building 15. Preferably, the access point device 40 can perform WiFi communication.

(2-1-5) Reception machine 50
The reception machine 50 accepts the medical examination of the patient P. FIG. 2 shows the appearance of the reception machine 50. The reception machine 50 has a touch panel display 51, a medical examination ticket insertion unit 52, a guidance terminal issuing unit 53, and a processing unit 54. A large number of guidance terminals 55 are stored inside the reception machine 50, and the reception machine 50 also functions as a charger for the guidance terminal 55.

The touch panel display 51 has a display unit 51a which is an image output means, and a response input unit 51b for acquiring the response of the patient P. The medical examination ticket insertion unit 52 is provided with a motor for transporting the medical examination ticket and a reader for reading the information recorded on the medical examination ticket. The guidance terminal issuing unit 53 is provided with a motor for conveying the guidance terminal 55. The processing unit 54 performs information processing. The processing unit 54 further controls the touch panel display 51, the medical examination ticket insertion unit 52, and the guidance terminal issuing unit 53. The processing unit 54 further communicates with the reception machine management unit A of the hospital server 30.

Upon arriving at the hospital, patient P first inserts the medical examination ticket into the medical examination ticket insertion unit 52. After that, the reception machine 50 reads the patient ID recorded on the medical examination ticket. After that, the reception machine 50 takes out the medical examination ticket from the medical examination ticket insertion unit 52 and returns it to the patient P. When the patient P wishes to be guided by the guidance terminal 55, the reception machine 50 issues the guidance terminal 55 from the guidance terminal issuing unit 53 and hands it to the patient P.

(2-1-6) Registration machine 60
Returning to FIG. 1, the registration machine 60 is an in-hospital terminal operated by a hospital employee S who is a person concerned with the hospital. When the patient P wishes to register his / her mobile terminal 56 as the guidance device G, the hospital staff S registers the mobile terminal 56 using the registration machine 60.

(2-1-7) Information terminal 55
The guidance terminal 55 is a dedicated device owned by the hospital and lent to the patient P. FIG. 3 is an appearance of the guidance terminal 55. The guidance terminal 55 has a display unit 55a, a confirmation key 55b, and a wireless communication unit 55c. The display unit 55a is for displaying a message, a map, or the like for guiding the patient P to an appropriate destination. The confirmation key 55b is pressed by patient P to indicate that patient P has received a message or the like. The wireless communication unit 55c is for performing wireless communication with the access point device 40. By wireless communication, the guidance terminal 55 receives a message or the like from the guidance device management unit I of the hospital server 30, and transmits a report of the event that the confirmation key 55b is pressed to the guidance device management unit I of the hospital server 30.

(2-1-8) Mobile terminal 56
Returning to FIG. 1, the mobile terminal 56 is a device owned by the patient P. The mobile terminal 56 is, for example, a smartphone or a tablet computer. A message application can be installed on the mobile terminal 56.

When the mobile terminal 56 is in the building 15, the mobile terminal 56 can wirelessly communicate with the access point device 40. When the mobile terminal 56 is outside the building 15, the mobile terminal 56 can wirelessly communicate with the base station 90 of the wireless communication carrier company.

(2-2) External part of the hospital site 10 The parts installed outside the hospital site 10 are the public line network 65, the message application server 70, the message application interlocking server 80, and the base station 90.

(2-2-1) Public switched telephone network 65
The public line network 65 constitutes a network among an unspecified number of devices.

(2-2-2) Message application server 70
The message application server 70 is one of the out-of-hospital servers. The term "out-of-hospital server" as used herein means a server accessed from a device on the public line network 65 outside the hospital. The out-of-hospital server is primarily provided outside the hospital site 10, but may be provided inside the hospital site 10. The message application server 70 is operated by the service provider of the message application. The message application server 70 provides a service to a general user of the message application via the public line network 65. In this service, the user can exchange messages with a specific registered communication partner.

The message application is, for example, LINE (registered trademark) of LINE Corporation, and in this case, the communication partner is called a "friend". The message application may be another application.

(2-2-3) Message application interlocking server 80
The message application interlocking server 80 is one of the servers outside the hospital. The message application interlocking server 80 is operated by the hospital. The message application interlocking server 80 manages the operation of the hospital account (so-called official account owned by the hospital) in the message application. The message application interlocking server 80 is connected to the public line network 65. The message application interlocking server 80 is interlocked with the message application server 70 by using the API of the message application.

The message application interlocking server 80 stores the message application user ID described later, but does not receive or store the patient ID.

(2-2-4) Base station 90
The base station 90 is operated by a wireless communication carrier company. The base station 90 can connect the mobile terminal 56 to the public line network 65 by wireless communication.

(3) Operation (3-1) First visit reception When patient P visits the hospital for the first time, the first visit reception is performed according to the procedure shown in FIG. First, in step S101, the patient P goes to the reception desk for the first medical examination, and the patient P fills out his / her personal information in the form and hands it to the hospital staff S. Next, in step S102, the hospital staff S assigns a unique patient ID to the patient P. In step S103, the hospital staff S inputs the patient ID and personal information into the electronic medical record database E. After that, patient P is examined. In step S104, a medical examination ticket recording the patient ID is issued. The medical examination ticket is a card having a storage means such as a magnetic card or an IC card. In step S105, after the examination is completed, the patient P receives the examination ticket from the hospital staff S. From the next time onward, the patient P inserts the medical examination ticket into the medical examination ticket insertion unit 52 of the reception machine 50 when visiting the hospital.

(3-2) Registration of the mobile terminal 56 The patient P can use the mobile terminal 56 owned by the patient P as the guidance device G. In that case, the user's mobile terminal 56 is registered as the guidance device G in advance. Registration is performed by the procedure shown in FIG.

In step S201, the patient P installs the message application designated by the hospital on the mobile terminal 56 owned by the patient P. When the patient P executes the installation, the message application user ID is assigned to the mobile terminal 56 of the patient P, and the patient account is created. The message application user ID is information assigned to the message application user by the message application server 70 in order to identify the message application user. The message application user ID is a number or character string unique to each message application user.

Next, in step S202, the patient P registers a hospital account as a communication partner of the message application (“friend” in LINE (registered trademark) as described above). In step S203, the message application server 70 asks the message application interlocking server 80 whether the patient P may be registered as a communication partner. In step S204, the message application interlocking server 80 transmits the passcode to the message application server 70 together with the permission of registration. The passcode is, for example, data obtained by converting the message application user ID in some way. That is, the passcode contains the information of the message application user ID. In step S205, the message application server 70 transmits a message including a passcode to the mobile terminal 56. FIG. 6 is a screen of the mobile terminal 56 in step S205. Here, the passcode is displayed as a barcode. Patient P goes to the mobile terminal registration window, which is the place of registration in the hospital. Therefore, the patient P hands the medical examination ticket to the hospital staff S and presents the passcode displayed on the mobile terminal 56.

Returning to FIG. 5, in step S206, the hospital staff S inserts the medical examination ticket into a dedicated reader, reads out the patient ID, and transmits the patient ID to the guidance control unit C by the registration machine 60. Step S207 transmits personal information (name, date of birth, gender, etc.) corresponding to the patient ID to the registration machine 60. The registration machine 60 displays personal information and shows it to the hospital staff S. Based on this personal information, the hospital staff S checks whether the person who is coming to the mobile terminal registration window is the patient P himself / herself. At this time, the hospital staff S may request the patient P to present an identification card.

Next, in step S208, the hospital staff S inputs the passcode to the registration machine 60 by reading the passcode displayed on the mobile terminal 56 with a bar code reader. The registration machine 60 transmits the passcode to the guidance control unit C of the hospital server 30. The guidance control unit C sends the passcode to the message application interlocking server 80. In step S209, the message application interlocking server 80 confirms whether or not a message application user corresponding to the passcode exists, and if affirming the existence, sends a response to send the message application user ID of the message application user to the registration machine 60. conduct. When the message application interlocking server 80 denies the existence of the message application user, it does not make a response to transmit the message application user ID to the registration machine 60.

In step S210, the hospital staff S executes the association between the message application user ID and the patient ID. That is, the registration machine 60 transmits both the patient ID and the message application user ID to the guidance control unit C together with the association command. The guidance control unit C stores the patient ID and the message application user ID in association with each other. At this time, the guidance control unit C does not transmit the patient ID to the outside of the hospital building 15, that is, the outside of the hospital site 10. In step S211th, the guidance control unit C transmits a registration completion report to the registration machine 60. As a result, the hospital staff S knows that the registration was successful. The work of association is always performed by the educated hospital staff S. The association is not automatically performed by the operation of the mobile terminal 56 by the patient P as a trigger. The registration machine 60 is strictly controlled so as not to be touched by the patient P.

In step S212, the guidance control unit C further transmits a registration completion report to the message application interlocking server 80. In step S213, the message application interlocking server 80 sends a message notifying the patient P of the completion of registration to the message application server 70. In step S214, the message application server 70 transmits the message to the mobile terminal 56 of the patient P. FIG. 7 shows a message received by the mobile terminal 56 in step S214. From this message, the patient P knows that his / her mobile terminal 56 has been registered as the guidance device G.

(3-3) Re-arrival reception Patient P, who already has a medical examination ticket, can receive a medical examination with the reception machine 50. This return reception is performed by the procedure shown in FIG.

In step S301, the patient P enters the medical examination ticket insertion unit 52, and the reception machine 50 reads the patient ID. In step S302, the processing unit 54 of the reception machine 50 transmits the patient ID to the guidance control unit C.

In step S303, the guidance control unit C transmits the registration status of the mobile terminal 56 regarding the patient ID to the processing unit 54 of the reception machine 50. The registration status means whether or not the mobile terminal 56 is registered as the guidance device G for the patient ID. In other words, the registration status means whether or not the patient ID recorded on the medical examination ticket is associated with some messaging application user ID in the guidance control unit C.

When the processing unit 54 recognizes that the mobile terminal 56 of the patient P is registered as the guidance device G of the patient P based on the registration status, the display unit 51a displays the selection screen in step S304. FIG. 9 shows a selection screen. The selection screen prompts the patient P to respond using the response input unit 51b as to which of the hospital guidance terminal 55 and the patient P's mobile terminal 56 should be used as the patient P's guidance device G. Patient P makes a selection by touching the area corresponding to the terminal that he / she wants to use as the guidance device G on that day.

Returning to FIG. 8, in step S305, the selected content is transmitted to the guidance control unit C. When the guidance device G selected by the patient P is his / her own mobile terminal 56, in step S306, a signal notifying that the mobile terminal 56 has been selected is transmitted to the message application interlocking server 80. In step S307, the message application interlocking server 80 transmits a message notifying the patient P that the selection has been accepted to the message application server 70. In step S308, the message application server 70 transmits the message to the mobile terminal 56 of the patient P. FIG. 10 shows a message received by the mobile terminal 56 in step S308. From this message, the patient P knows that his / her mobile terminal 56 can be used as the guidance device G on that day.

On the other hand, in step S303, when the processing unit 54 recognizes that the mobile terminal 56 of the patient P is not registered as the guidance device G of the patient P based on the registration status, the display unit 51a does not display the selection screen. When the display unit 51a does not display the selection screen, the guidance terminal issuing unit 53 issues the guidance terminal 55 as the guidance device G of the patient P.

Even when the guidance terminal 55 is selected in step S305, the guidance terminal issuing unit 53 issues the guidance terminal 55 as the guidance device G of the patient P.

(3-4) Guidance FIG. 11 is a guidance screen of the mobile terminal 56 selected by the patient P as the guidance device G. When the consultation time is approaching, the message application of the mobile terminal 56 receives a message guiding the patient P.

(4) Features (4-1)
When the mobile terminal 56 owned by the patient P is registered as the guidance device G, the patient P can select whether to use the hospital guidance terminal 55 or his / her own mobile terminal 56. Therefore, with respect to the guidance device G, the patient P can be given more choices.

(4-2)
When the mobile terminal 56 owned by the patient P is registered as the guidance device G, the patient P does not see the selection screen. Therefore, since the selection screen irrelevant to the patient P is not presented, the situation that bothers the patient P is unlikely to occur.

(4-3)
If the display unit 51a of the reception machine 50 does not display the selection screen, the guidance terminal 55 is issued. Therefore, the patient P can receive guidance by the guidance terminal 55.

(4-4)
Registering the patient P's mobile terminal 56 as the patient P's guidance device G is performed by associating the patient ID with the identification information of the mobile terminal 56 in the hospital server 30. Therefore, it is easy to manage the association between the patient ID and the mobile terminal 56.

(4-5)
The user identification information of the messaging application is associated with the patient ID. Therefore, the function of the messaging application can be used to guide the patient P.

(5) Modification example A modification of the present embodiment is shown below.

(5-1) Modification A
In the above-described embodiment, the passcode is data obtained by subjecting the message application user ID to some conversion. Instead of this, the passcode may be the message application user ID itself.

(5-2) Modification B
In the above embodiment, the passcode is displayed as a barcode on the mobile terminal 56. Alternatively, the passcode may be displayed as a two-dimensional bar code or dot code.

Furthermore, the passcode may be displayed as a number or letter. In this case, the hospital staff S may visually read the passcode and input the passcode by an input means such as a keyboard connected to the registration machine 60.

(5-3) Modification C
In the above-described embodiment, when the processing unit 54 recognizes that the mobile terminal 56 of the patient P is registered as the guidance device G of the patient P based on the registration status, the display unit 51a selects the selection shown in step S304. Display the screen. Instead of this, even if the patient P's mobile terminal 56 is registered as the patient P's guidance device G, the processing unit 54 determines that the patient P's mobile terminal 56 cannot function as the guidance device G. If the display unit 51a recognizes the above, the display unit 51a may perform a process of not displaying the selection screen. The non-functional state is, for example, a state in which the message application server 70 is down. In this case, the guidance terminal issuing unit 53 may issue the guidance terminal 55 as the guidance device G of the patient P.

According to this configuration, when the mobile terminal 56 of the patient P cannot function as the guidance device G, the patient P does not see the selection screen. Therefore, since the patient P is not presented with an unnecessary selection screen, the situation that bothers the patient P is unlikely to occur.

10: Hospital site 15: Building 20: Router 30: Hospital server 40: Access point device 50: Reception machine 55: Information terminal 56: Mobile terminal 60: Registration machine 65: Public line network 70: Message app server 80: Message app Interlocking server 90: Base station 100: Guidance system A: Reception machine management department C: Guidance control department E: Electronic medical record database G: Guidance equipment I: Guidance equipment management department P: Patient S: Hospital staff

Japanese Unexamined Patent Publication No. 2017-117277

Claims (7)

It is a reception machine of an outpatient guidance system that can communicate with a server that stores patient identification information assigned to a patient and a mobile terminal that is carried by the patient and has a message application installed. Message application user identification information is assigned to the terminal, and the reception machine is
A display that displays a message and
A response input unit that acquires the patient's response, and
The processing unit that performs information processing and
Equipped with
When the processing unit recognizes that the patient identification information and the message application user identification information are associated with each other in the server, the display unit displays a selection screen.
The selection screen prompts the patient to respond using the response input unit as to whether to use the hospital guidance terminal or the patient's mobile terminal as the patient guidance device.
Reception machine. It is a reception machine for outpatient guidance systems.
A display that displays a message and
A response input unit that acquires the patient's response, and
A processing unit that processes information and communicates with the server ,
Equipped with
When the processing unit recognizes that the patient's mobile terminal is registered as the patient's guidance device by communication with the server, the display unit displays a selection screen.
The selection screen prompts the patient to respond using the response input unit as to whether to use the hospital guidance terminal or the patient's mobile terminal as the patient's guidance device.
Reception machine. When the processing unit recognizes that the mobile terminal of the patient is not registered as the guidance device of the patient, the display unit does not display the selection screen.
The reception machine according to claim 1 or 2. The display when the processing unit recognizes that the mobile terminal of the patient is registered as the guidance device of the patient and that the mobile terminal of the patient cannot function as the guidance device. Department does not display the selection screen,
The reception machine according to any one of claims 1 to 3. Information terminal issuing department that issues the information terminal of the hospital,
Further prepare
When the display unit does not display the selection screen, the guidance terminal issuing unit issues the guidance terminal as the guidance device of the patient.
The reception machine according to claim 3 or 4. Patient identification information input unit to acquire patient identification information,
Further prepare
The reception machine is connected to the server and
When the patient identification information and the identification information of the mobile terminal are associated with each other in the server, the processing unit recognizes that the mobile terminal of the patient is registered as the guidance device of the patient.
The reception machine according to any one of claims 1 to 5. The identification information of the mobile terminal is user identification information of a messaging application installed on the mobile terminal.
The reception machine according to claim 6.

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