JP7041502B2 - Product ordering terminal device, product ordering method - Google Patents

Description

The present invention relates to a product ordering terminal device for ordering a product using a public telephone line.

Conventionally, as a product ordering terminal device for ordering a product using a public telephone line, for example, Patent Document 1 discloses an operation tablet for ordering a product.

Japanese Unexamined Patent Publication No. 6-318218 (published on November 15, 1994)

However, in the conventional technique as described above, when the ordering operation is performed, the off-hook is performed, the product is connected to the order center, the order of the product is confirmed according to the voice guidance, and then the on-hook is performed. That is, the call is in progress from the start of the ordering operation to the end of the ordering operation. For this reason, if the number and types of products to be ordered are large, there arises a problem that the talk time becomes longer accordingly.

One aspect of the present invention is to realize a product ordering terminal device in which a talk time does not become long even if the number and types of products to be ordered increase.

In order to solve the above problems, the product ordering terminal device according to one aspect of the present invention has a DTMF (Dual-Tone Multi-Frequency) with an order receiving server that accepts an order for a product, and at least a signal representing voice. A product ordering terminal device that transmits / receives information by a transmission / reception unit that communicates using one of the signals, and is selected as an order information registration unit that registers order information necessary for ordering a product selected by the user. An order information transmission control unit that controls the transmission / reception unit so as to transmit the order information registered in the order information registration unit to the order reception server by receiving an order determination signal indicating that the order for the product has been determined. , A product information acquisition unit that acquires product information indicating the content of the product transmitted from the order reception server, a presentation unit that presents the product information acquired by the product information acquisition unit, and the telephone line. A call recording unit for recording voice data is provided, and the product information acquisition unit is characterized in that the voice data included in the acquired product information is recorded in the call recording unit .

According to one aspect of the present invention, it is possible to prevent the talk time from becoming long even if the number and types of products to be ordered increase.

It is a block diagram which shows the main part structure of the various devices included in the shopping support system which concerns on Embodiment 1 of this invention. It is a figure which shows an example of the outline of the shopping support system shown in FIG. FIG. 3 is a block diagram showing a schematic configuration of an order remote controller constituting the shopping support system shown in FIG. 1. It is a figure which shows the arrangement example of the button in the order remote control shown in FIG. It is a figure which clearly shows the button which is pressed when ordering by the order remote control shown in FIG. It is a figure explaining the procedure of the actual order by the order remote controller shown in FIG. It is a figure explaining the flow of the processing procedure after the order button of the order remote controller shown in FIG. 5 is pressed. It is a figure for demonstrating the method of order operation using the order remote controller which concerns on Embodiment 2 of this invention. It is a figure which shows the flow of the actual operation process of the order operation using the order remote controller shown in FIG. It is a figure for demonstrating the order process using the notification button provided in the order remote controller which concerns on Embodiment 3 of this invention. It is a figure which shows the flow of the actual operation process of the order operation using the order remote controller shown in FIG. It is a management table for managing the update of the information associated with the various buttons provided in the order remote controller shown in FIG. It is a sequence diagram of information update of the order remote controller shown in FIG. It is a block diagram which exemplifies the configuration of the computer which can be used as an order remote controller, a response device, or a cloud server which concerns on each said embodiment.

[Embodiment 1]
Hereinafter, one embodiment of the present invention will be described in detail.

(Overview of shopping support system 500)
FIG. 2 is a diagram showing an example of an outline of the shopping support system 500 according to the present embodiment. The shopping support system 500 according to the present embodiment is a system for simplifying operations related to ordering products in mail-order sales. The shopping support system 500 includes an order remote controller (product order terminal device) 1, a response device 2, and a cloud server 3. Although FIG. 2 shows an example in which the response device 2 and the cloud server 3 are separate devices, the response device 2 and the cloud server 3 may be realized by one device.

The order remote controller 1 is a remote controller for a user (orderer) to perform an input operation related to product ordering. As shown in the figure, the order remote controller 1 is wired between the telephone 4 which is a fixed telephone and a public telephone line. The order remote controller 1 makes a call with a telephone number registered in advance (the telephone number of the answering device 2). The order remote controller 1 does not interfere with calls and calls from devices other than the answering device 2, and calls and calls from the telephone 4, and the call and call signals pass through the order remote controller 1. Thereby, for example, the order remote controller 1 can be connected to the telephone line without disturbing the function of the landline telephone at the orderer's home. Instead of the order remote controller 1, a master unit that communicates with the order remote controller 1 may be wired between the telephone 4 and the public telephone line. In this case, the order remote controller 1 may be a slave unit that talks to the response device 2 via the master unit. Further, the order remote controller 1 and the telephone 4 may be integrated. That is, the telephone 4 may have the function of the order remote controller 1.

The order remote controller 1 determines the type and quantity of products to be ordered according to the input operation of the user. The order remote controller 1 transmits the order information to the response device 2 in the form of a DTMF (Dual Tone Multi Frequency) signal. The order information is information related to the ordering of products, and is information that collectively holds untransmitted orders held by the order remote controller 1. When an order is determined by the order remote controller 1, information indicating the order is generated and stored in the storage unit 17. When the order determination timing and the order information transmission timing are different in the order remote controller 1, the storage unit 17 stores information indicating a plurality of orders in a non-transmitted state. The order information is information that summarizes the information indicating the one or more orders. The order information includes at least information indicating the type of the product to be ordered (for example, a product code) and information indicating the number of the products. The details of the order information will be described later. Further, the order remote controller 1 receives DTMF format signal data and audio signal data from the response device 2. The information sent and received by the order remote controller 1 will be described in detail later.

The response device 2 is a gateway that mediates between the order remote controller 1 and the cloud server 3. The response device 2 converts the order information in DTMF format received from the order remote controller 1 into data in a format readable by the cloud server 3 (for example, XML format) and transmits the data to the cloud server 3.

The response device 2 converts at least a part of the distribution information (for example, XML format distribution information) received from the cloud server 3 into a DTMF format signal and transmits it to the order remote controller 1. Further, the response device 2 converts at least a part of the distribution information received from the cloud server 3 into voice data by using, for example, a TTS (text to speech) function, and the voice signal generated from the voice data is used as a telephone line. It is transmitted to the order remote control 1 via the line. Alternatively, the response device 2 may receive voice data including at least a part of the distribution information from the cloud server 3 and transmit the voice signal generated from the voice data to the order remote controller 1 via the telephone line. The distribution information (for example, XML format distribution information) received from the cloud server 3 is converted into a DTMF format signal or an audio signal and transmitted to the order remote controller 1.

The cloud server 3 creates order data based on the order information received from the response device 2. The mail-order business operator refers to the order data and delivers the type and quantity of products according to the order data from the store. As a result, the product ordered by the user via the order remote controller 1 is delivered to the user. The cloud server 3 may perform user authentication for the orderer before creating the order data, that is, before accepting the order.

Further, the cloud server 3 manages the product information of the product to be ordered. When the business operator updates the product information or the notification about various products, the cloud server 3 creates the distribution information indicating the updated content and sends it to the response device 2 at a predetermined timing. Further, when the product information includes information (variable information) whose contents to be presented to the user change according to various conditions (for example, day of the week or date and time), the cloud server 3 provides variable information of the contents according to the current conditions. It is extracted and transmitted to the response device 2 as distribution information. The delivery information is transmitted from the response device 2 to the order remote controller 1, and the information held by the order remote controller 1 is updated.

In the following description, as an example, the shopping support system 500 for selling food such as lunch boxes will be described. However, the shopping support system 500 may be a system for accepting orders for products that are not goods, such as various services. That is, the product includes various services (for example, services such as room cleaning, garbage disposal, and air conditioner cleaning) in addition to the goods.

(Main part configuration of the device)
FIG. 1 is a block diagram showing a main configuration of various devices included in the shopping support system 500.

(Main part configuration of order remote controller 1)
The order remote controller 1 has buttons (order button 11, product button 12, order confirmation button 13, recommended product button 14, delivery schedule button 15, notification button 16) for the orderer to input necessary information when ordering a product. , An order processing unit 10 that performs order processing triggered by pressing a button, a storage unit 17 that stores order information, product information, etc., transmission of orderer information and order information, and delivery information, order completion information, and authentication completion. It includes a transmission / reception unit 18 for receiving information, and a presentation unit 19 for presenting an order confirmation, an explanation of product contents, and the like to the orderer. The details of the order remote controller 1 will be described later.

(Main part configuration of response device 2)
The response device 2 includes a first communication unit 21, a second communication unit 22, a device control unit 20, and a device storage unit 23.

The first communication unit 21 outputs the order information received from the transmission / reception unit 18 of the order remote controller 1 to the device control unit 20. Further, the first communication unit 21 transmits the notification indicating the completion of authentication, the notification indicating the order confirmation, and the distribution information input from the device control unit 20 to the order remote controller 1. Further, the first communication unit 21 transmits the output voice of the voice output unit 203, which will be described later, to the order remote controller 1. The second communication unit 22 outputs various information received from the cloud server 3 to the device control unit 20. Further, the second communication unit 22 transmits various information input from the device control unit 20 to the server communication unit 31 (described later) of the cloud server 3.

The device control unit 20 comprehensively controls the response device 2. The device control unit 20 includes a DTMF information acquisition unit 201, an XML information acquisition unit 204, a conversion unit 202, and an audio output unit 203.

The DTMF information acquisition unit 201 acquires a DTMF format signal from the first communication unit 21. The DTMF information acquisition unit 201 acquires, for example, order information, user identification information (orderer information) of the orderer, and button information. The DTMF information acquisition unit 201 outputs various acquired information to the conversion unit 202. The button information indicates a product code associated with each product button 12 on the order remote controller 1.

The XML information acquisition unit 204 acquires information in XML format from the second communication unit 22. The XML information acquisition unit 204 acquires, for example, information indicating the completion of authentication, information indicating order confirmation, and distribution information. The XML information acquisition unit 204 outputs various acquired information to the conversion unit 202.

The conversion unit 202 converts the data formats of various data. The conversion unit 202 converts the DTMF format signal into XML format data. Further, the conversion unit 202 converts XML format data into a DTMF format signal. When the cloud server 3 can read the DTMF format signal, the device control unit 20 does not convert the DTMF format signal input from the first communication unit 21 into the second communication unit 202. It may be output to the unit 22. When the cloud server 3 can create a DTMF format signal, the device control unit 20 first communicates the DTMF format signal input from the second communication unit 22 without converting the format by the conversion unit 202. It may be output to the unit 21.

Further, the conversion unit 202 is voice data in which the voice output unit 203 can output information (information indicating the order result, product description included in the distribution information, etc.) to be transmitted by voice to the order remote controller 1 among the XML format data. Convert to. The device control unit 20 outputs the converted voice data to the voice output unit 203. When a part of the distribution information is received as voice data from the cloud server 3, the conversion unit 202 does not have to perform the above-mentioned conversion.

The voice output unit 203 outputs the voice data input from the conversion unit 202 to the first communication unit 21 by using the automatic reading function.

The device storage unit 23 stores various data required for the response device 2. The device storage unit 23 may store, for example, the information acquired by the DTMF information acquisition unit 201 or the XML information acquisition unit 204.

(Main part configuration of cloud server 3)
The cloud server 3 includes a server communication unit 31, a server control unit 30, and a server storage unit 32.

The server communication unit 31 outputs various information received from the second communication unit 22 of the response device 2 to the server control unit 30. Further, the server communication unit 31 transmits various information output from the server control unit 30 to the second communication unit 22 of the response device 2.

The server control unit 30 comprehensively controls the cloud server 3. The server control unit 30 includes a server information acquisition unit 301, an authentication unit 302, a distribution information extraction unit 303, and an order data creation unit 304. The server information acquisition unit 301 acquires order information, orderer information, and button information from the server communication unit 31. When the server information acquisition unit 301 acquires the orderer information, the server information acquisition unit 301 outputs the information to the authentication unit 302.

The authentication unit 302 performs user authentication of the user indicated by the orderer information. The authentication unit 302 collates the orderer information with the user-specific information of the customer information included in the customer information DB 321 (described later) of the server storage unit 32. When the orderer information and the user-specific information of any of the customer information match, the user indicated by the orderer information is a user registered as a customer. In this case, the authentication unit 302 outputs the information indicating the completion of authentication as the authentication result to the server communication unit 31. On the other hand, if the orderer information does not match the user-specific information of any of the customer information, the user indicated by the orderer information is not registered as a customer. In this case, the authentication unit 302 does not output the authentication result. Alternatively, in this case, the authentication unit 302 outputs information indicating an authentication failure as an authentication result to the server communication unit 31.

The distribution information extraction unit 303 extracts information (distribution information) that needs to be distributed to the order remote controller 1 from the product information DB 322 (described later) of the server storage unit 32. For example, when the product description or notification is updated, the distribution information extraction unit 303 extracts the updated content as distribution information. Further, for example, when the product information includes information whose contents change depending on the conditions (for example, day of the week or date and time), the distribution information extraction unit 303 uses (at least a part of) the product information according to the current conditions as the distribution information. Extract. The distribution information extraction unit 303 outputs the extracted distribution information to the server communication unit 31. The output format of the distribution information is not particularly limited, but the distribution information extraction unit 303 may, for example, output the distribution information to the server communication unit 31 as XML format data, or output the distribution information to the server communication unit 31 as voice data. You may. Further, the distribution information extraction unit 303 may divide and transmit the distribution information in a plurality of data formats according to the usage mode of the data in the response device 2 and the order remote controller 1. For example, among the distribution information, the information scheduled to be output by voice in the response device 2 such as the product description is transmitted as voice data, and the information scheduled to be output from the response device 2 such as the product code in a format other than voice is data in XML format. You may send it with.

The order data creation unit 304 creates order data based on the order information of the user whose authentication is completed by the authentication unit 302. The order data creation unit 304 stores the created order data in the order data 323 of the server storage unit 32. This confirms the order.

The server storage unit 32 stores various data required by the cloud server 3. The server storage unit 32 includes at least the product information DB 322. Further, the server storage unit 32 may include the customer information DB 321 and the order data 323.

The customer information DB 321 is a database of customer information which is information about each customer of mail-order sales. Customer information includes at least user-specific information that identifies a customer (user). In addition to this, the customer information may include information indicating the age, gender, address, telephone number of the customer, the type of the order remote controller 1 used by the customer, and the like. The record of customer information is added, changed, or deleted as appropriate by the business operator or the like.

The product information DB 322 is a database of product information, which is information about each product sold by mail order. The product information includes at least product-specific information that identifies one type of product. In this embodiment, the product code is used as the product identification information. In addition to this, the product information may include information indicating the name, price, product description, and the like of the product. The record of product information is added, changed, or deleted as appropriate by the business operator or the like. Further, the product information DB 322 may include information such as notification or advertisement from the business operator to the ordering party in addition to the information about each product.

The order data 323 is data indicating the contents of the received order. The order data 323 includes at least information indicating the type and quantity of the ordered goods and orderer information. The business operator can specify the ordering party and the type and quantity of the ordered product by referring to the order data 323 from a terminal such as a personal computer (PC). In other words, the order data 323 is a form showing the contents of the order. Then, the business operator can arrange delivery by referring to, for example, the customer information DB 321 and specifying the address, contact information, etc. of the ordering party.

Hereinafter, the details of the order remote controller 1 will be described.

(Order remote control 1)
FIG. 3 is a schematic block diagram of the order remote controller.

FIG. 4 is a diagram showing an example of arrangement of buttons on the order remote controller.

As shown in FIG. 4, the order remote controller 1 has a plurality of buttons to which various functions are provided on one panel. Each button is a physical key, and when the button is pressed by the user, a signal instructing the execution of the function assigned to the button is output. As the buttons, in the order remote controller 1, the order button 11 pressed when the product to be ordered is decided, the product button 12 pressed when selecting the product, the order confirmation button 13 pressed when confirming the order contents, and the recommended button. Recommended product button 14 to be pressed when selecting a product, delivery schedule button 15 to be pressed when you want to know the delivery schedule of the ordered product, notification button to be pressed when you want to check the notification content delivered to the order remote controller 1. 16 is provided.

The product button 12 and the recommended product button 14 have an LED lighting function, and the LED is turned on when the product is registered as an ordered product. The product button 12 is provided for each product. That is, there is a one-to-one correspondence between the product and the product button 12. In the order remote controller 1, a photograph or a picture of a product corresponding to the product button 12 is attached to the left side of each product button 12. As a result, the user can select the product to be ordered by confirming the product to be ordered by looking at the photograph or the picture and pressing the product button 12 to the right of the product to be ordered. The photograph or picture of the product attached to the left side of the product button 12 may be a character indicating the product, but the photograph or the picture is preferable because the product can be intuitively recognized. Further, the photo or picture of the product is not limited to the left side of the product button 12, but may be arranged on the right side, above, or below, and is attached to the extent that the correspondence with the product button 12 can be understood. Just do it.

The order remote controller 1 is provided with a presentation unit 19 that presents information to the user. In the present embodiment, a speaker that outputs sound as the presentation unit 19 will be described as an example. That is, in the order remote controller 1, when each button is pressed, the information associated with each button is output by voice from the speaker. For example, when the product button 12 is pressed, the product content corresponding to the button is output by voice, when the order confirmation button 13 is pressed, the determined order content is output by voice, or the delivery schedule button 15 is performed. If you press, the estimated delivery date of the ordered product may be output by voice.

The order remote controller 1 transmits and receives information by communication using DTMF (Dual-Tone Multi-Frequency) via a telephone line between the response device 2 for accepting product orders and the cloud server (order reception server) described above. It is a product order terminal device. As shown in FIG. 3, the order remote controller 1 includes an order processing unit 10 for processing product orders, various buttons 11 to 16 (buttons are omitted in FIG. 3), a storage unit 17, and DTMF (Dual-). Tone Multi-Frequency) A transmission / reception unit 18 and a presentation unit 19 are provided.

The storage unit 17 includes an order information registration unit 17a for registering order information and a product information storage unit 17b for storing product information. The order information includes the product code and quantity information of the product selected by the user by operating the product button 12 of the order remote controller 1. The order information is registered in the order information registration unit 17a by a number or symbol such as a code "0-9, *, #, A to D" indicating a DTMF format signal so that the order information can be transmitted by the transmission / reception unit 18. There is. The product information includes information on the order of the product provided from the cloud server 3, for example, information on the product assigned to the product button 12, information on recommended products, menu information for daily lunch boxes, information indicating order details, and the like. There is. In addition to the product code, the product information also includes voice data associated with the product code. This voice data is recorded in the call recording unit 17c as a call voice, and is reproduced as needed. Therefore, the transmission / reception unit 18 also transmits / receives DTMF format signals and transmits / receives call voice. The transmission / reception unit 18 has a function of generating a DTMF format signal from a code indicating a DTMF format signal and transmitting the signal, while converting the received DTMF format signal into a code indicating a DMTF format signal. ..

The order processing unit 10 includes an order determination unit 101, an order information transmission control unit 102, an order information acquisition unit 103, a product information acquisition unit 104, and an information presentation control unit 105. That is, the order determination unit 101 receives the signal generated by pressing the order button 11 and sends an order determination signal indicating that the order of the product selected by the user has been determined to the order information transmission control unit 102. When the order information transmission control unit 102 receives the order determination signal from the order determination unit 101, the order information transmission control unit 102 sends the order information registered in the order information registration unit 17a to the transmission / reception unit 18 with the response device 2 (which constitutes an order reception server). Instruct to send to Figure 1). As a result, the transmission / reception unit 18 transmits the order information to the response device 2 (FIG. 1) by DTMF.

When the product button 12 is pressed, the order information acquisition unit 103 acquires the product information assigned to the product button 12 from the product information storage unit 17b and registers it in the order information registration unit 17a as order information.

The product information acquisition unit 104 stores the product information received by the transmission / reception unit 18 in the product information storage unit 17b.

When any of the product button 12, the order confirmation button 13, the recommended product button 14, the delivery schedule button 15, and the notification button 16 is pressed, the information presentation control unit 105 uses the information assigned to the pressed button as the product. It is read from the information storage unit 17b and presented to the presentation unit 19. For example, when the order confirmation button 13 is pressed, the information presentation control unit 105 reads out the order information registered in the order information registration unit 17a and causes the presentation unit 19 to present the order information. Here, as described above, the presentation unit 19 uses a speaker that outputs audio, but is not limited to this, and is a display panel capable of displaying video, text, and the like like a liquid crystal panel. You may. In this case, even the deaf and hard of hearing can visually confirm the desired information. As the presentation unit 19, a speaker and a display panel may be used together.

In the order remote controller 1 shown in FIG. 4, various buttons such as the product button 12 are assumed to be physical keys, but the present invention is not limited to this, and for example, the order remote controller 1 has a touch panel. It may be realized on a tablet terminal.

(Order processing (1): Processing until order decision)
FIG. 5 is a diagram showing buttons to be pressed when placing an order using the order remote controller 1.

FIG. 6 is a diagram illustrating an actual ordering procedure using the ordering remote controller 1 shown in FIG.

When ordering a product, as shown in FIG. 5, first, the product button 12 of the order remote controller 1 is pressed once. At this time, as shown in (1) of FIG. 6, the information of the product assigned to the pressed product button 12, that is, "Daily lunch box, tomorrow is beef simmered. If you like, please press it again." Announced from the presentation unit 19.

Next, when the same product button 12 as the product button 12 pressed in (1) is pressed again, as shown in (2) of FIG. 6, the presentation unit 19 announces "daily lunch box, one" and the product. The button 12 lights up.

Subsequently, when the product selection is completed, that is, when the operation of the product button 12 is completed, the user presses the order confirmation button 13 in order to confirm the ordered contents. When the order confirmation button 13 is pressed, as shown in (3) of FIG. 6, "Confirm your order. Daily lunch box, one. If you like, please press the order button." Will be announced by.

Here, when the user wants to change the ordered contents, the user presses the "redo" button arranged next to the order confirmation button 13 in FIG. As a result, the order information registered in the order information registration unit 17a is reset once. Then, the user again performs the operation of ordering the product.

On the other hand, if there is no problem with the ordered contents, the user presses the order button 11. When the order button 11 is pressed, as shown in (4) of FIG. 6, the presentation unit 19 announces that "the order is being processed. Please wait for a while." Then, after waiting for a while, when the cloud server 3 sent that the order was confirmed, it said, "The order has been confirmed. We will deliver it by 12:00 tomorrow. Thank you for your purchase." Announced from Part 19.

Hereinafter, the process until the order button 11 is pressed and the presentation unit 19 announces the confirmation of the order will be described.

Order processing (2): Processing until order confirmation)
FIG. 7 is a diagram illustrating a flow of a processing procedure after the order button 11 shown in FIG. 5 is pressed. Here, as the content of the order, the product to be ordered is a "daily lunch box" (simmered beef), and the number is 1. In FIG. 7, the response device 2 and the cloud server 3 are collectively referred to as an order receiving system.

When the order button 11 is pressed by the user, the order remote controller 1 connects a telephone line and makes a call to the answering device 2. As a result, when the telephone line of the order remote controller 1 is connected, the order remote controller 1 uses the identification code of the user of the order remote controller 1 and the preset password as the orderer information, and the response device 2 as a DTMF format signal. Send to. For example, "# 1234567 #" as an identification code and, for example, "# 9999 #" as a personal identification number are sent to the response device 2.

When the order button 11 is pressed, the order remote controller 1 announces "The order is being processed. Please wait." In the presentation unit 19. This announcement may be made only once at the beginning or repeated until the order is confirmed.

The response device 2 transmits the number display information indicating the telephone number of the order remote controller 1, the identification code, and the personal identification number to the cloud server 3 via the Internet. Here, the response device 2 converts the number display signal and the DTMF format signal received from the order remote controller 1 into XML format signals and transmits them to the cloud server 3.

The cloud server 3 authenticates the order remote controller 1 from the received number display information, identification code, and password of the order remote controller 1. When the authentication is completed, the cloud server 3 transmits an XML format signal indicating that the authentication is completed to the response device 2.

The response device 2 converts the XML format signal transmitted from the cloud server 3 indicating that the authentication is completed into a DTMF format signal, and transmits the signal to the order remote controller 1.

When the order remote controller 1 receives the DTMF format signal indicating the completion of authentication from the response device 2, the order remote controller 1 transmits the order contents to the response device 2 as a DTMF format signal. In this case, the product code (“# 10011 #”) indicating “daily lunch box” (simmered beef) and “# 01 #” indicating “quantity = 1” are transmitted to the response device 2. If there are a plurality of types of products to be ordered, the product code and the quantity of each product are sequentially transmitted to the response device 2 as a DTMF format signal.

When the response device 2 receives a DTMF-format signal indicating the order details from the order remote controller 1, it executes an order process for one daily lunch box (beef simmered). Specifically, the response device 2 converts the DTMF format signal indicating the order content received from the order remote controller 1 into an XML format signal and transmits it to the cloud server 3.

The cloud server 3 receives the order contents by the order remote controller 1 from the received XML format signal indicating the order contents, and transmits the XML format signal indicating that the order is confirmed to the response device 2. The XML format signal indicating that this order has been confirmed is output by voice, "The order has been confirmed. It will be delivered by 12:00 tomorrow. Thank you for your purchase." Contains audio files to help you. Note that this audio file does not have to be included in the XML signal. In this case, the response device 2 may generate a voice, or the order remote controller 1 may notify the scheduled delivery date by a signal in DTMF format and the order remote controller 1 may generate a voice.

The response device 2 converts the XML format signal of the order confirmation transmitted from the cloud server 3 into the DTMF format signal and transmits it to the order remote controller 1.

When the order remote controller 1 receives the DTMF format signal of the order confirmation from the response device 2, the presentation unit 19 says, "The order has been confirmed. It will be delivered by 12:00 tomorrow. Thank you for your purchase. "Announce. The voice to be announced may be output by the answering device 2 to the telephone line and output from the speaker of the order remote controller 1. Further, the voice may be generated by the order remote controller 1 based on the order result / scheduled delivery date received by the DTMF format signal.

After transmitting the DTMF format signal for confirming the order, the response device 2 transmits the DTMF format signal indicating the completion of the order for disconnecting the telephone line to the order remote controller 1.

When the order remote controller 1 receives the DTMF format signal of order completion, the order remote controller 1 disconnects the telephone line.

It should be noted that the connection and disconnection of the telephone line is performed on the order remote controller 1 side, but the present invention is not limited to this, and the telephone line is connected on the order remote controller 1 side and the order is placed on the response device 2 side. The telephone line may be disconnected after transmitting the completed DTMF format signal.

The order remote controller 1 stores in the storage unit 17 the scheduled delivery date of "delivered by 12:00 tomorrow" received from the response device 2 when the order is confirmed. Then, when the order confirmation button 13 is pressed, the scheduled delivery date of "delivered by 12:00 tomorrow" is output by voice from the presentation unit 19.

(effect)
In the order remote controller 1 having the above configuration, the telephone line is used from the time when the order button 11 is pressed until the order is completed. This allows you to use the telephone line until the order details including product selection, the number of selected products, etc. are confirmed and the product order is decided, as in the case of ordering products using the conventional telephone line. Compared to, the telephone line usage time (call time) can be shortened.

[Modification example]
The above-mentioned orderer information may be the specific information of the order remote controller 1 instead of the user specific information. In the above description, the orderer information is the user-specific information of the orderer, but the orderer information may be the identification information of the order remote controller 1. For example, the product serial number of the order remote controller 1 may be used as the orderer information.

In this case, the customer information of the customer information DB 321 includes the identification information of the order remote controller 1 corresponding to the customer together with the user identification information or instead of the user identification information. Then, the authentication unit 302 performs user authentication by collating the orderer information received from the order remote controller 1 via the response device 2 with the identification information of the order remote controller 1 included in each customer information of the customer information DB 321. conduct.

[Embodiment 2]
Other embodiments of the present invention will be described below. For convenience of explanation, the same reference numerals are given to the members having the same functions as the members described in the above-described embodiment, and the description thereof will not be repeated.

In this embodiment, an ordering operation when placing a plurality of products and a plurality of orders by using the ordering remote controller 1 will be described. In the following, there will be two types of products to be ordered, a "daily lunch box" and a "natural water 2L 6-bottle set", and an example of ordering two of each will be described.

(Order processing)
FIG. 8 is a diagram for explaining a method of ordering operation using the ordering remote controller 1 according to the present embodiment.

FIG. 9 is a diagram showing a flow of an actual operation process of an order operation using the order remote controller 1 shown in FIG.

First, in the order remote controller 1 shown in FIG. 8, the product button 12 corresponding to the "daily lunch box" is pressed. As shown in (1) of FIG. 9, when the product button 12 is pressed for the first time, the presentation unit 19 announces "Daily lunch box, tomorrow is beef simmered. If you like, please press the button again." To.

Next, when the product button 12 is pressed a second time in addition to the first pressing, as shown in (2) of FIG. 9, the presentation unit 19 announces "daily lunch box, one" and the product. The button 12 lights up.

Subsequently, when ordering two identical products in succession, as shown in FIG. 9 (3), the already lit product button 12 is pressed. At the time of this pressing, the presentation unit 19 announces "daily lunch box, two".

Next, in the order remote controller 1 shown in FIG. 8, the product button 12 corresponding to the "natural water 2L 6-piece set" is pressed. As shown in (4) of FIG. 9, the presentation unit 19 announces "a set of 6 bottles of natural water 2L, one", and the product button 12 lights up.

Subsequently, when ordering two identical products in succession, as shown in FIG. 9 (5), the already lit product button 12 is pressed. At the time of this pressing, the presentation unit 19 announces "natural water 2L 6 bottles set, 2 bottles".

Next, when the order confirmation button 13 is pressed on the order remote controller 1 shown in FIG. 8, the presentation unit 19 confirms the order, as shown in (6) of FIG. , Natural water 2L 6 bottles set, 2 bottles. If you like, please press the order button. "

Finally, the order button 11 on the order remote controller 1 is pressed. This determines the user's order for the product. The processing after the order is determined is almost the same as the processing flow shown in FIG. 7 of the first embodiment. The difference from the process shown in FIG. 7 of the first embodiment is that the product code is two types (daily lunch box, natural water 2L, six bottles set), and the number of each is two.

(effect)
As described above, even when ordering a plurality of products, the operation until the order is decided on the order remote controller 1 side is performed, and the telephone line is connected only when the order button 11 is pressed. .. This allows you to use the telephone line until the order details including product selection, the number of selected products, etc. are confirmed and the product order is decided, as in the case of ordering products using the conventional telephone line. Compared to, the telephone line usage time (call time) can be significantly reduced.

In the above description, the telephone line is connected only when the order is decided, that is, when the order button 11 is pressed, even if there are a plurality of types of products to be ordered. It is not limited to the specifications. For example, in the order remote controller 1, the first press of the order button 11 only determines the order and does not connect to the telephone line, but the second order button 11 is subsequently pressed to connect to the telephone line for the first time. You may try to do it. In this way, by pressing the order button 11 twice in succession to connect to the telephone line for the first time, it is possible to change the order contents after the first pressing of the order button 11. .. Further, after the first order is determined by pressing the order button 11, another product is selected and then the order is determined by pressing the order button 11. Then, by subsequently pressing the order button 11, the telephone line may be connected for the first time, and the two orders may be collectively transmitted to the answering device 2. As a result, a plurality of orders are transmitted at once even when the telephone line is connected to each order, so that the talk time using the telephone line can be shortened.

[Embodiment 3]
Other embodiments of the present invention will be described below. For convenience of explanation, the same reference numerals are given to the members having the same functions as the members described in the above-described embodiment, and the description thereof will not be repeated.

In the present embodiment, an order processing using the notification button 16 provided in the order remote controller 1 will be described.

(Order processing (3))
FIG. 10 is a diagram for explaining an order process using the notification button 16 provided in the order remote controller 1 according to the present embodiment.

FIG. 11 is a diagram showing a flow of an actual operation process of an order operation using the order remote controller 1 shown in FIG.

When there is a notification from the cloud server 3, the notification button 16 of the order remote controller 1 shown in FIG. 10 blinks. When you press the blinking notification button 16, as shown in (1) of FIG. 11, from the presentation section 19, "Notice from the store. Tomorrow is the day of the Ox, how about an eel kabayaki lunch? Recommended? You can order with the button. "

Further, when the recommended product button 14 is pressed, as shown in (2) of FIG. 11, the presentation unit 19 announces that "Tomorrow's recommendation is an eel kabayaki lunch box. If you like, please press it again."

When the recommended product button 14 is further pressed after the above announcement, the recommended product button 14, which is announced by the presentation unit 19 as "Tomorrow's recommendation, one", lights up as shown in (3) of FIG. do. Here, when confirming the order, the order confirmation button 13 is pressed as shown in (4) of FIG. Then, the presentation section 19 announces, "I will confirm your order. Tomorrow's recommendation, one. If you like, please press the order button."

Finally, as shown in FIG. 11 (5), the order button 11 on the order remote controller 1 is pressed. This determines the user's order for the product. The processing after the order is determined is almost the same as the processing flow shown in FIG. 7 of the first embodiment. The difference from the process shown in FIG. 7 of the first embodiment is that the product code is (recommended tomorrow).

(Information distribution)
FIG. 12 is a management table for managing the update of information associated with various buttons included in the order remote controller 1. Here, (a) of FIG. 12 shows the data before the update, and (b) shows the data after the update. The management table is stored in the storage unit 17 of the order remote controller 1.

The management table shows the product code and the product voice data assigned to each button included in the order remote controller 1. In addition, the daily flag is set for the information that is updated daily. For example, the product button 12 corresponding to the product (1) includes a daily lunch box (A), a product code (“10011”), a product voice “daily lunch box (A)”, and “Tomorrow is beef sukiyaki”. Since it is allocated and the product is a daily lunch (A), the daily flag is set.

Therefore, in the management table, the product code and the product voice corresponding to the product button 12 with the daily flag set are updated by communication with the response device 2. Then, the management table changes from the state before the update shown in FIG. 12 (a) to the state after the update shown in FIG. 12 (b) by automatic update. This automatic update is preferably performed in a time zone (nighttime or early morning) when the telephone usage rate is low, but the automatic update is not limited to these time zones, and may be performed at a predetermined date and time.

As described above, the management table may be updated automatically, or the user who uses the order remote controller 1 may update the management table as needed. In this case, by newly providing an update button on the order remote controller 1 and pressing the update button, the sequence as shown in FIG. 12 described above is automatically performed, and the management table is updated.

Next, updating the information in the order remote controller 1 will be described. FIG. 13 is a sequence diagram of information update of the order remote controller 1. Here, among the product buttons 12 included in the order remote controller 1, the information corresponding to the product button 12, the recommended product button 14, and the notification button 16 with the daily flag set is updated as shown in FIG. 12 (a). Will be done.

For example, as shown in FIG. 13, the order remote controller 1 automatically transmits to the response device 2. At this time, the identification code and the password are transmitted to the response device 2 in the DTMF format as in the case of ordering the product. The response device 2 transmits the received number display information, identification code, and password to the cloud server 3, receives a signal indicating authentication completion from the cloud server 3, and signals the authentication completion of the order remote control 1 to the order remote control 1. Send to.

When the authentication is completed, the order remote controller 1 replaces the product code of the product button 12, the product code of the recommended product button 14, and records the product voice and the notification voice. That is, in the order remote controller 1, the product button 12, the product code and product voice of the recommended product button 14, and the notification voice of the notification button 16 with the daily flag set are updated in order.

As shown in FIG. 12, for example, the product code of the product button 12 and the product voice are updated. As shown in FIG. ("# 10011 #") is transmitted to the response device 2.

When the response device 2 receives the product code (“# 10011 #”) indicating “daily lunch box / beef sukiyaki” from the order remote controller 1, the product code and the product voice data of the next day's daily lunch box are used. Is transmitted to the order remote controller 1. Here, assuming that the daily lunch box for the next day is grilled mackerel, the product code (“# 10012 #”) and the product voice data “Tomorrow is grilled mackerel” are transmitted to the order remote controller 1.

In the order remote controller 1, the product code is replaced from the information of the next daily lunch box received from the answering device 2, and the product voice data is saved by the call recording function.

Similarly, the product code and product voice of the recommended product button 14 and the notification voice of the notification button 16 are updated.

When the update of the notification voice of the final notification button 16 is completed, a signal indicating the completion of information distribution is transmitted from the response device 2, and the order remote controller 1 disconnects the telephone line.

In the management table mounted on the order remote controller 1, various information such as product allocation, daily flag, product code, voice data, etc. are set at the initial stage (the stage when the order remote controller 1 arrives at the user's home). There is no blank state. Therefore, when the management table is first connected to the response device 2, various information is acquired from the response device 2 and set.

Further, a plurality of types of patterns in which various information are set are prepared in the response device 2, and by designating a desired pattern from the order remote controller 1, various information included in the pattern specified in the management table of the order remote controller 1 is provided. May be delivered.

Further, various information may be set in the management table mounted on the order remote controller 1 before being delivered to the user's home.

(effect)
According to the above configuration, the information of the daily product is constantly updated in the order remote controller 1, so that the user who uses the order remote controller 1 does not get tired of ordering the product.

[Example of implementation by software]
The control block (particularly, the order processing unit 10) of the order remote controller 1 may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or may be realized by software.

In the latter case, the order remote controller 1 includes a computer that executes instructions of a program that is software that realizes each function. This computer includes, for example, at least one processor (control device) and at least one computer-readable recording medium in which the program is stored. Then, in the computer, the processor reads the program from the recording medium and executes the program, thereby achieving the object of the present invention. As the processor, for example, a CPU (Central Processing Unit) can be used. As the recording medium, a "non-temporary tangible medium", for example, a ROM (Read Only Memory) or the like, a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. Further, a RAM (Random Access Memory) for expanding the above program may be further provided. Further, the program may be supplied to the computer via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program. It should be noted that one aspect of the present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the above program is embodied by electronic transmission.

[Embodiment 4]
In each of the above embodiments, an example of using one cloud server 3 has been described, but each function of the cloud server 3 may be realized by an individual server. When applying a plurality of servers, each server may be managed by the same business operator or may be managed by different business operators.

[Embodiment 5]
Each block of the order remote controller 1, the response device 2, and the cloud server 3 may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or may be realized by software. In the latter case, each of the order remote controller 1, the response device 2, and the cloud server 3 can be configured by using a computer (electronic computer) as shown in FIG.

FIG. 14 is a block diagram illustrating the configuration of a computer 910 that can be used as an order remote controller 1, a response device 2, and a cloud server 3. The computer 910 includes an arithmetic unit 912 connected to each other via a bus 911, a main storage device 913, an auxiliary storage device 914, an input / output interface 915, and a communication interface 916. The arithmetic unit 912, the main storage device 913, and the auxiliary storage device 914 may be, for example, a processor (for example, a CPU: Central Processing Unit or the like), a RAM (random access memory), or a hard disk drive, respectively. An input device 920 for the user to input various information to the computer 910 and an output device 930 for the computer 910 to output various information to the user are connected to the input / output interface 915. The input device 920 and the output device 930 may be built in the computer 910 or may be connected (external) to the computer 910. For example, the input device 920 may be a keyboard, a mouse, a touch sensor, or the like, and the output device 930 may be a display, a printer, a speaker, or the like. Further, a device having both functions of an input device 920 and an output device 930, such as a touch panel in which a touch sensor and a display are integrated, may be applied. The communication interface 916 is an interface for the computer 910 to communicate with an external device.

The auxiliary storage device 914 stores various programs for operating the computer 910 as the order remote controller 1, the response device 2, and the cloud server 3. Then, the arithmetic unit 912 expands the program stored in the auxiliary storage device 914 on the main storage device 913 and executes an instruction included in the program. As a result, the computer 910 is made to function as each part provided in the order remote controller 1, the response device 2, and the cloud server 3. The recording medium for recording information such as programs provided in the auxiliary storage device 914 may be any computer-readable "non-temporary tangible medium", for example, tapes, disks, cards, semiconductor memories, and programmable logic. It may be a circuit or the like. Further, the main storage device 913 may be omitted as long as the computer can execute the program recorded on the recording medium without expanding it on the main storage device 913. In addition, each of the above-mentioned devices (arithmetic unit 912, main storage device 913, auxiliary storage device 914, input / output interface 915, communication interface 916, input device 920, and output device 930) may be one each. There may be more than one.

Further, the above program may be acquired from the outside of the computer 910, and in this case, it may be acquired via an arbitrary transmission medium (communication network, broadcast wave, etc.). The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the above program is embodied by electronic transmission.

(Modification example)
In each of the above embodiments, an example of performing communication using DTMF (Dual-Tone Multi-Frequency) by a telephone line has been described, but the present invention is not limited thereto. For example, communication using a signal representing voice can be similarly realized. In this case, when a voice such as "daily lunch" is transmitted from the response device 2 to the order remote controller 1, the voice is stored in the storage unit 17 in association with the product button 12 of the "daily lunch". .. When the user presses the product button 12 of the "daily lunch box" of the order remote controller 1, the voice "daily lunch box" is played, and when the order button 11 is pressed, the voice "daily lunch box 1 piece" is heard. Sent to the side. On the response device 2 side, the voice transmitted from the order remote controller 1 is recognized, and the daily lunch box and the number of lunch boxes are determined.

〔summary〕
The product ordering terminal device according to the first aspect of the present invention is a DTMF (Dual-Tone Multi-Frequency) by a telephone line with an order receiving server (answering device 2) for receiving an order for a product, and at least one of a signal representing voice. An order information registration unit that registers order information necessary for ordering a product selected by a user, which is a product order terminal device (order remote control 1) that transmits / receives information by a transmission / reception unit 18 that performs communication using the signal of. By receiving 17a and an order determination signal indicating that the order for the selected product has been determined, the telephone line is connected and the order information registered in the order information registration unit 17a is sent to the order reception server (response). It is characterized by including an order information transmission control unit 102 that controls the transmission / reception unit 18 so as to transmit to the device 2).

In the case of ordering a product by voice guidance using a conventional telephone line, the time required for selecting the product and confirming the order is the talk time. On the other hand, according to the above configuration, the order reception server receives the order information necessary for ordering the product selected by the user and the order determination signal indicating that the order for the selected product has been decided. Since communication is not performed until the product order is determined, the time from the product order determination to the product order confirmation is the actual talk time using DTMF. Therefore, the talk time can be shortened by the time until the product order is decided, as compared with the product order by voice guidance using the conventional telephone line.

In the product order terminal device according to the second aspect of the present invention, in the first aspect, the order information transmission control unit 102 receives the order from the order reception server (response device 2) after the order information transmission control unit 102 transmits the order information. By receiving the order completion signal indicating that the order is completed, the communication between the transmission / reception unit 18 and the order reception server (response device 2) may be disconnected.

According to the above configuration, since the telephone line can be reliably disconnected, the talk time can be reliably shortened.

In the product ordering terminal device according to the third aspect of the present invention, in the first or second aspect, a product selection button (product button 12) for selecting a product to be ordered by a user is provided for each product, and the product selection is performed. The order information is associated with the button (product button 12), and when the order information registration unit 17a receives a signal indicating that the product selection button (product button 12) has been operated, the product selection button The order information may be registered in (product button 12) as a product selected by the user.

According to the above configuration, since the product selection button for selecting the product to be ordered is provided for each product, the user can easily select the product to be ordered by the product selection button.

In the product ordering terminal device according to the fourth aspect of the present invention, in the third aspect, the product selection button (product button 12) is provided with the product selection button (product button 12) after the product is selected, in addition to the product selection function. A function for inputting the number of products may be assigned by operating the product.

According to the above configuration, after the product is selected by operating the product selection button, the quantity information can be input by further operating the product selection button, so that the product associated with the product selection button can be input. When a plurality of DTMF signals are selected, it is not necessary to repeat the DFTMF signal for specifying the product as in the conventional case, so that the output length of the DTMF signal can be shortened.

When the product ordering terminal device according to the fifth aspect of the present invention receives the signal instructing the confirmation of the order contents in any one of the above aspects 1 to 4, the order information registered in the order information registration unit 17a is received. A presentation unit 19 that reads out and presents the order contents may be further provided.

According to the above configuration, since the order contents are presented, the order contents can be confirmed. As a result, the user can use the product ordering terminal device with peace of mind because he / she cannot confirm whether or not there is an error in the order contents made by himself / herself. Here, as the presentation method, a method of displaying the order content by using a display unit such as a liquid crystal panel may be used, or a method of transmitting the order content by voice from the speaker may be used.

The product ordering terminal device according to the sixth aspect of the present invention acquires product information indicating the contents of the product transmitted from the order receiving server (response device 2) in any one of the above aspects 1 to 5. The acquisition unit 104 may include an information presentation control unit 105 that causes the presentation unit 19 to present the product information acquired by the product information acquisition unit 104.

According to the above configuration, the user can confirm the latest product information by presenting the product information from the server.

The product ordering terminal device according to aspect 7 of the present invention has a call recording unit 17c for recording voice data transmitted by the telephone line in the above aspect 6, and the product information acquisition unit 104 has acquired product information. The voice data included in the above may be recorded in the call recording unit 17c and may be associated with the product selection button (product button 12) in which the product information is registered.

According to the above configuration, by pressing the product selection button, it is possible to reproduce the voice data included in the product information associated with the product selection button. As a result, the user can confirm the product information not only with the eyes but also with the ears, so that the information about the ordered product can be easily confirmed.

The product ordering method using the product ordering terminal device according to the eighth aspect of the present invention is a DTMF (Dual-Tone Multi-Frequency) by telephone line with an order receiving server (answering device 2) for receiving an order for a product, and voice. This is a product ordering method using a product ordering terminal device (ordering remote control 1) in which information is transmitted / received by the transmission / reception unit 18 using at least one of the signals representing the above, and the product is ordered by the user. By receiving the step of registering the necessary order information in the order information registration unit 17a and the order determination signal indicating that the order of the selected product has been determined, the telephone line is connected to the order information registration unit 17a. It is characterized by including a step of controlling the transmission / reception unit 18 so as to transmit the order information registered in the order reception server (response device 2).

The product ordering terminal device according to each aspect of the present invention may be realized by a computer. In this case, the product ordering terminal device is operated by operating the computer as each part (software element) included in the product ordering terminal device. A control program for a product ordering terminal device that realizes the above with a computer, and a computer-readable recording medium that records the control program are also included in the scope of the present invention.

The present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the claims, and the embodiments obtained by appropriately combining the technical means disclosed in the different embodiments. Is also included in the technical scope of the present invention. Further, by combining the technical means disclosed in each embodiment, new technical features can be formed.

1 Order remote controller (product order terminal device)
2 Answering device 3 Cloud server 10 Order processing unit 11 Order button 12 Product button 13 Order confirmation button 14 Product button 15 Schedule button 16 Notification button 17 Storage unit 17a Order information registration unit 17b Product information storage unit 17c Call recording unit 18 Transmission / reception unit 19 Presentation unit 101 Order determination unit 102 Order information transmission control unit 103 Order information acquisition unit 104 Product information acquisition unit 105 Information presentation control unit 500 Shopping support system

Claims (7)

Product orders that send and receive information through a transmitter / receiver that communicates with the order reception server that accepts product orders using DTMF (Dual-Tone Multi-Frequency) over a telephone line and at least one of the voice signals. It ’s a terminal device,
An order information registration unit that registers order information required to order products selected by the user,
By receiving an order decision signal indicating that an order for the selected product has been decided, the above telephone line is connected and the order information registered in the order information registration unit is transmitted to the order reception server. The order information transmission control unit that controls the transmission / reception unit,
The product information acquisition unit that acquires product information indicating the content of the product sent from the above order reception server, and
The presentation unit that presents the product information acquired by the above product information acquisition department, and the presentation unit.
It is equipped with a call recording unit that records voice data sent by the above telephone line .
The above product information acquisition department
A product ordering terminal device characterized in that voice data included in the acquired product information is recorded in the call recording unit . The above order information transmission control unit
After transmitting the above order information, the order completion signal indicating that the order acceptance of the product is completed is received from the order acceptance server, so that the communication with the order acceptance server by the transmission / reception unit is cut off. The product ordering terminal device according to claim 1. A product selection button is provided for each product to select the product to be ordered by the user's operation.
The above order information is associated with the above product selection button.
The above order information registration department
The product ordering terminal device according to claim 1 or 2, wherein when a signal indicating that the product selection button has been operated is received, order information is registered in the product selection button as a product selected by the user. The product according to claim 3, wherein the product selection button is assigned a function of inputting the number of products by operating the product selection button after selecting the product, in addition to the product selection function. Order terminal device. Claims 1 to 1, which further include an order content presenting unit that reads out the order information registered in the order information registration unit and presents the order content when the signal instructing the confirmation of the order content is received. The product ordering terminal device according to any one of 4. The above product information acquisition department
The product ordering terminal device according to any one of claims 1 to 5 , wherein the voice data included in the acquired product information is associated with a product selection button in which the product information is registered. Information is transmitted and received by a transmission / reception unit that communicates with an order reception server that accepts product orders using DTMF (Dual-Tone Multi-Frequency) via a telephone line and at least one signal representing voice . It is a product ordering method using a product ordering terminal device having a call recording unit that records voice data sent by the above telephone line .
The step of registering the order information required for ordering the product selected by the user in the order information registration unit, and
By receiving an order decision signal indicating that an order for the selected product has been decided, the above telephone line is connected and the order information registered in the order information registration unit is transmitted to the order reception server. Steps to control the transmitter / receiver and
The step to acquire the product information indicating the content of the product sent from the above order reception server, and
Including the step of presenting the acquired product information in the step of acquiring the above product information,
The step to acquire the above product information is
A product ordering method characterized in that voice data included in the acquired product information is recorded in the call recording unit .

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