JP7101571B2 - Delivery locker management system - Google Patents

Description

The present invention relates to a delivery locker management system that manages the usage status of a delivery locker.

Delivery lockers installed in apartment buildings, etc. have multiple accommodations because they are used by a large number of residents. Even so, there were cases where many parcels were accommodated and it was difficult to accommodate new parcels. In that case, the courier will have to redeliver to the absent recipient, so there is a arrival notification system that urges the recipient to take out the delivered item if it is left unattended for a long time.
For example, in Patent Document 1, when the parcel is contained, the recipient is first notified of the arrival of the parcel by e-mail or the like, and then if the parcel is not taken out even after the predetermined residence notification time is exceeded, the recipient is taken out. I resent the reminder email. By doing this, if the recipient inadvertently forgets to take out the parcel delivery, it can be prompted to take it out, and the situation where the parcel delivery locker is full of parcel delivery can be reduced.

Japanese Unexamined Patent Publication No. 2016-21275

However, in the system of Patent Document 1, regardless of the usage status of the delivery locker, the recipient is not notified to take out the delivery until a certain period of time has passed since the delivery was accommodated. Therefore, even if all the storage units of the delivery locker are filled with delivery items, the notification is not immediately sent, and the space is not configured to be created immediately.

Therefore, in view of such a problem, the present invention provides a delivery locker management system capable of preventing the occurrence of a situation in which all the storage units of the delivery locker are used and new delivery items cannot be accommodated. The purpose is.

In order to solve the above problem, the invention of claim 1 manages a delivery locker provided with a plurality of storage units for accommodating deliveries, and the delivery status of the delivery locker, and externally provides delivery information as necessary. It has a delivery locker management device having a function of notifying the delivery locker, and a user terminal for the recipient of the delivery delivery using the delivery locker to receive the delivery delivery information notified from the delivery locker management device. When the usage rate of the notification destination storage unit in which the user terminal is registered and the storage unit reaches a predetermined ratio, the management device is a user terminal of the recipient of at least a part of the packaged delivery. It is characterized by having a notification control unit that reads from the notification destination storage unit and notifies the user terminal to urge the user terminal to take out the parcel delivery.
According to this configuration, when the usage rate of the delivery locker reaches a predetermined ratio, a notification is given to the user of the delivery locker to urge the user to take it out. Can be reduced.
The usage rate is, here, the ratio of the accommodation units in which the parcels are accommodated to the number of accommodation units.

According to the second aspect of the present invention, in the configuration according to the first aspect, when the usage rate of the accommodating unit reaches a predetermined ratio, the notification control unit uses the user terminal of the recipient of all the housed deliveries. It is characterized in that it is read from the notification destination storage unit and notified to all recipients to urge them to take out.
According to this configuration, since all the users who are accommodating the parcels are urged to take out the parcels, the situation where all the accommodating parts are filled can be further reduced.

According to the invention of claim 3, in the configuration according to claim 1, the delivery locker management device has a residence time management unit that manages the residence time of each housed delivery, and the notification control unit is a storage unit. When the usage rate of the delivery reaches a predetermined ratio, the user terminal of the recipient of the delivery that the measurement time of the residence time management unit has passed for a certain period of time or more is notified from the notification destination storage unit. It is characterized in that it reads and gives a notification to the user terminal to urge the user terminal to take it out.
According to this configuration, the recipient who does not come to pick up the parcel is notified to urge the pick-up, so that the recipient of the parcel just delivered is not notified and the user feels uncomfortable. There is nothing to do.

The invention of claim 4 has a management terminal for the administrator to grasp the usage status of the delivery locker in the configuration according to any one of claims 1 to 3, and the notification control unit receives a notification prompting the removal. When a delivery item that has been transmitted a predetermined number of times but has not been taken out occurs, the information of the recipient of the delivery item is read from the notification destination storage unit and notified to the management terminal.
According to this configuration, for users who do not take out the parcels despite repeated notifications, the administrator can grasp it, so it is possible to forcibly remove the parcels, etc., and the parcel locker It is effective in reducing the usage rate.

According to the present invention, when the usage rate of the delivery locker reaches a predetermined ratio, a notification is given to the user of the delivery locker to urge the user to take it out. Can be reduced.

It is a block diagram which shows an example of the delivery locker management system which concerns on this invention.

Hereinafter, embodiments that embody the present invention will be described in detail with reference to the drawings. FIG. 1 is a configuration diagram showing an example of a delivery locker management system according to the present invention, and is a delivery locker 1 provided with a plurality of storage units for accommodating deliveries, and a delivery box for managing the delivery status of the delivery locker 1. It is composed of a locker management device 2, a user terminal 3 used by a recipient of a delivery box using the delivery locker 1, a management terminal 4 used by a manager of a delivery locker, and the like.

The delivery locker 1 and the delivery locker management device 2 are connected by a communication network such as a LAN or the Internet, and communication is carried out with each other. The user terminal 3 and the management terminal 4 can use a mobile phone such as an intercom device, a personal computer, or a smartphone, and in the case of the intercom device or the personal computer, communication with the home delivery locker management device 2 is carried out by LAN or the Internet. In the case of a mobile phone, communication is carried out with the delivery locker management device 2 via the mobile phone communication network or the Internet.

The delivery locker 1 is installed at the entrance of an apartment house, a station, a commercial facility, or the like. The delivery locker management device 2 can be installed at any place and can be placed on the cloud. When arranged on the cloud, it is easy to collectively manage a plurality of delivery lockers with one delivery locker management device 2. Further, it may be integrally configured with the delivery locker 1 and arranged for each delivery locker.

The user terminal 3 may be installed in a dwelling unit such as a living room if it is an intercom master unit or a personal computer, and is carried by a user if it is a mobile phone. The management terminal 4 may be installed in a place where the manager of the delivery locker 1 can easily see it. For example, in the case of an apartment house, the management terminal 4 is installed in the manager's room. Of course, if the management terminal 4 is a mobile phone, it will be carried by the administrator.

The delivery locker 1 includes a plurality of storage units 11 for accommodating deliverables, an operation unit 12 for setting a password and locking / unlocking doors provided in the individual storage units 11, and displaying operation contents. A display unit 13 that displays various types, a storage unit 14 that stores a set password, a delivery locker communication unit 15 that communicates with the delivery locker management device 2, a delivery locker control unit 16 that controls each part of the delivery locker 1, and a delivery locker. It is provided with a receipt output unit 17 or the like that outputs a receipt to a trader.

The delivery locker management device 2 is a notification destination storage that stores the delivery locker 1, the user terminal 3, the management device communication unit 21 that communicates with the management terminal 4, the telephone number, name, address, etc. of the user who uses the delivery locker 1. Unit 22, residence time management unit 23 that measures the residence time of the housed delivery, and management device control unit that controls each unit, manages the usage status of the delivery locker 1, and notifies the user as necessary. It is equipped with 24 mag. Here, the delivery locker management device 2 communicates with the user terminal 3 using a telephone line.

The operation of the delivery locker management system configured as described above, particularly the operation when the usage rate of the delivery locker 1 is high will be described below.
First, it is assumed that the telephone number and the like of the recipient of the delivery, which is the user, are registered in the delivery locker management device 2. This registration is performed by accessing the delivery locker management device 2 from the user terminal 3 and opening a predetermined registration page (Web page), and the telephone number of the home as the recipient of the delivery or the telephone number of the mobile phone. In addition, the name, address, etc. are registered. If necessary, the identification information of the delivery locker 1 to be used together is also registered. The delivery locker management device 2 may be directly operated and registered.

By this registration operation, the telephone number of the delivery locker user and the like are registered in the notification destination storage unit 22 in the delivery locker management device 2, and the information of the delivery is transmitted as needed.
On the other hand, according to the instruction of the registered delivery locker user, when ordering the goods and using the delivery company, the telephone number registered in the delivered delivery is described. In this way, the delivery locker management device 2 can recognize the recipient of the delivery items housed in the delivery locker 1.

Specifically, when the delivery company arrives at the delivery destination and recognizes that the delivery destination is absent, the delivery locker 1 will accommodate the delivery. At this time, the delivery company opens the door of the vacant storage unit 11 in the delivery locker 1 to store the delivery.
Then, the courier company accommodating the courier operates the operation unit 12, inputs the telephone number described in the courier, closes the door, and inputs the password as necessary. The input telephone number is transmitted to the delivery locker management device 2 together with the identification information of the accommodation unit in which the delivery is accommodated under the control of the delivery locker control unit 16.
Upon receiving this information, the delivery locker management device 2 verifies whether the input telephone number is a registered telephone number, and if there is a matching number, the management device control unit 24 returns a lock permission signal. Further, the management device control unit 24 that has returned the lock permission signal grasps that new luggage has been stored and updates the usage rate of the storage unit 11 as described later.

The delivery locker 1 that has received the lock permission signal is displayed on the display unit 13 to the effect that the lock has been locked. The delivery company recognizes that the delivery has been completed by this display, receives a receipt separately output from the delivery locker 1, and the delivery is completed.
If the input telephone number cannot be collated, an error signal is returned from the delivery locker management device 2 to the delivery locker 1, and an error display indicating that the telephone number is different is displayed on the display unit 13.

Further, the delivery locker management device 2 that has received the delivery detection information sends a arrival message (delivery information) to the collated telephone number by SMS under the control of the management device control unit 24. This message includes the date and time when the delivery was received, the password information used when receiving the delivery, and the like.

Further, the delivery locker management device 2 grasps the number of the storage units 11 of the delivery locker 1 and the number of the storage units 11 accommodating the delivery items, and the management device control unit 24 receives the received delivery item accommodation information. Receive and update the usage rate (number of accommodations that accommodated parcels / number of total accommodations). In addition, the residence time management unit 23 identifies the location of the storage unit 11 from the baggage detection information, and starts counting the residence time of the stored home delivery.
On the other hand, when the delivery is taken out from the delivery locker 1, the delivery information is transmitted to the delivery locker management device 2, and the delivery locker management device 2 that receives the delivery updates the usage rate.
Then, this usage rate information is periodically transmitted to the management terminal 4 and displayed on a display unit (not shown) of the management terminal 4.

When the calculated usage rate reaches the preset first usage rate, for example, 70%, a part of the owner (recipient) of the housed delivery, for example, the residence time has elapsed for 24 hours or more. The delivery time is read from the residence time management unit 23, the recipient of the delivery is read from the notification destination storage unit, and a message prompting the user terminal 3 of the registered telephone number to take out the delivery information as the delivery information is sent by SMS. Send.
Further, when the usage rate reaches a preset second usage rate, for example, 90%, all the recipients of the housed delivery are taken out to the user terminal 3 of the registered telephone number. Send a prompt message by SMS.

Further, if there is a user who has reached a predetermined number of times (for example, three times) the transmission of the message prompting the retrieval has been reached, the message prompting the user to retrieve the user is transmitted and the user's message is sent to the management terminal 4. Information is read from the notification destination storage unit 22 and transmitted.

In this way, when the usage rate of the delivery locker 1 reaches a predetermined ratio, a notification is given to the user of the delivery locker 1 to urge the user to take it out. Such a situation can be reduced.
In particular, by encouraging all users who are accommodating the parcels to take them out, it is possible to effectively reduce the situation where all the accommodating portions 11 are filled with the parcels.
In addition, if the recipient of the parcel that has stayed for a certain period of time or longer is controlled to be notified to urge the recipient to take it out, the recipient of the parcel that has just been delivered does not receive the reminder, so that the user does not receive the reminder. I don't feel uncomfortable.
In addition, since the user information is transmitted to the management terminal 4 for the user who does not take out the delivery item despite repeated notifications, the administrator can grasp it and forcibly remove the delivery item. It is also possible to do this, which is effective in reducing the usage rate of the delivery locker 1.

In the above embodiment, a message is transmitted by SMS using a telephone number to urge the user to receive arrival information and take out, but an e-mail address may be registered and notified by e-mail.
Further, although the notification for prompting the removal is carried out before reaching 100% such as 90%, the notification may be given after reaching 100%.

1 ... Delivery locker, 2 ... Delivery locker management device, 3 ... User terminal, 4 ... Management terminal, 11 ... Storage unit, 22 ... Notification destination storage unit, 23 ... Resident time management unit, 24・ ・ Management device control unit (notification control unit).

Claims (4)

A parcel delivery locker with multiple parcels to accommodate parcels,
A delivery locker management device having a function of managing the delivery storage status of the delivery locker and notifying the delivery information to the outside as needed.
The recipient of the parcel delivery box using the parcel delivery locker has a user terminal for receiving the parcel delivery information notified from the parcel delivery locker management device.
The delivery locker management device includes a notification destination storage unit in which the user terminal is registered, and the delivery locker management device.
When the usage rate of the storage unit reaches a predetermined ratio, the user terminal of the recipient of at least a part of the delivery products contained in the storage unit is read from the notification destination storage unit, and the user terminal is read. A delivery locker management system characterized by having a notification control unit that gives a notification to urge the delivery to be taken out. When the usage rate of the accommodating unit reaches a predetermined ratio, the notification control unit reads the user terminal of the recipient of all the parcels accommodated from the notification destination storage unit and informs all recipients. The delivery locker management system according to claim 1, wherein a notification is given to urge the user to take it out. The delivery locker management device has a residence time management unit that manages the residence time of each housed delivery.
When the usage rate of the accommodation unit reaches a predetermined ratio, the notification control unit is the recipient of the delivery product that has been accommodated for a certain period of time or more by the residence time management unit. The delivery locker management system according to claim 1, wherein the user terminal is read from the notification destination storage unit, and a notification prompting the user terminal to take out the user terminal is given. The administrator has a management terminal for grasping the usage status of the delivery locker,
The notification control unit reads the information of the recipient of the delivery from the notification destination storage unit when the delivery that has not been taken out occurs even though the notification prompting the removal is transmitted a predetermined time. The delivery locker management system according to any one of claims 1 to 3, wherein the management terminal is notified.

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