JP7105850B2 - Application support system and application support program - Google Patents

Description

The present invention relates to an application support system and an application support program.

Patent Literature 1 discloses a certificate issuing device having a certificate information file and a certificate issuing card issuing machine, in which certificate information is stored in the certificate information file. In this certificate issuing device, the certificate issuing card issuing machine has a writing device for writing information to a recording medium card, extracts designated certificate information from the certificate information file, and writes it to the recording medium card. It is characterized in that it is recorded and issued as a certificate issuing card.

JP-A-7-141424

The present invention enables the user to easily grasp the guidance information as compared to the case where the guidance information that serves as a guide when applying to a local government is collectively displayed without being divided into predetermined types. The purpose is to provide an application support system and an application support program that can

In order to achieve the above purpose, the application support system according to the first aspect receives answers to questions that can identify the application before applying to the local government, and when making the application specified by the received answer The guidance information serving as a guide is divided into different speech balloons for each predetermined type and displayed on the display section.

In addition, in order to achieve the above object, the application support system according to the second aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. Control is performed to classify the guidance information, which serves as a guide, into different speech balloons for each predetermined type and display them on the display unit, and from the guidance information displayed in each of the speech balloons, a plurality of Accepts batch selection of information displayed in balloons .

In addition, in order to achieve the above object, the application support system according to the third aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. Including at least one of the application information described in the application form for the application procedure, the contents of the application procedure, the contact point for the application procedure, the items required for the application procedure, and the application form for the application procedure. Control is performed so that guidance information is classified into different speech balloons for each predetermined type and displayed on the display unit.

In addition, in order to achieve the above object, the application support system according to the fourth aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. At least one of the application information described in the application form for the application procedure, the application procedure, the items to bring for the application procedure, and the application information to be used as a guide for the application procedure. Control is performed to classify different balloons for each type including one and display them on the display unit.

In addition, in order to achieve the above object, the application support system according to the fifth aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. Guidance information that will serve as a guide for the application process, the content of the application procedure, the contact point for the application procedure, the items to bring for the application procedure, and the optically readable and encoded encoded information Control is performed to classify different speech balloons for each type including at least one piece of application information described in the application form of the procedure of the application and display them on the display unit.

In addition, in order to achieve the above purpose, the application support system according to the sixth aspect accepts and accepts answers to questions that can identify the application and are structured in stages prior to applying to the local government. Control is performed to classify the guide information specified by the answer, which serves as a guide for making the application, into different speech balloons for each predetermined type and display them on the display unit.

In addition, in order to achieve the above object, the application support system according to the seventh aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. Guidance information that will serve as a guide for the application process, the content of the application procedure, the contact point for the application procedure, the items to bring for the application procedure, and the optically readable and encoded encoded information and control to display on the display unit of the external terminal by dividing into different balloons for each type including at least one of the application information described in the application form of the procedure of the application, and , when including the application information described in the application form for the procedure of the application, which is the coded information, the coded information is held so that it can be displayed on the display unit of the external terminal, or the external terminal keep it.

Furthermore, in order to achieve the above purpose, the application support program according to the eighth aspect receives answers to questions that can identify the application before applying to the local government, and makes the application specified by the received answer. The computer is caused to execute a process of performing control to display on the display section the guidance information that serves as a guide for each predetermined type by classifying it into different speech balloons .

According to the first aspect and the eighth aspect , compared to the case where the guide information that serves as a guide when applying to the local government is collectively displayed without being divided into predetermined types, the user can easily apply to the application. Can grasp guidance information.
In addition, according to the first and eighth modes, the user can more intuitively grasp the content of the guide information compared to when balloons are not used.

According to the second aspect , it is possible to reduce the time and effort of selection as compared with the case of individually selecting a plurality of pieces of information displayed in balloons.

According to the third aspect , the user can grasp the information included in the guidance information for each predetermined type.

According to the fourth aspect , the user can grasp the guidance information for each information included in the classification type.

According to the fifth aspect , it is possible to prevent leakage of the information compared to the case where the information described in the application form is text information.

According to the sixth aspect , it is possible to respond to a more detailed application compared to the case where questions are not asked step by step.

According to the seventh aspect , it is possible to prevent the encoded information from leaking, compared to the case of printing the encoded information.

It is a block diagram showing an example of hardware constitutions of an application support system concerning an embodiment. It is a block diagram showing an example of functional composition of an application support system concerning an embodiment. It is a schematic diagram which shows an example of a structure of the question information database which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the guidance information database which concerns on embodiment. It is a flow chart which shows an example of local government application processing concerning an embodiment. It is a front view which shows an example of the application initial screen which concerns on embodiment. It is a front view which shows an example of the 1st question screen which concerns on embodiment. It is a front view which shows an example of the 2nd question screen which concerns on embodiment. It is a front view which shows an example of the resident change prior application screen which concerns on embodiment. It is a front view which shows an example of the input result confirmation screen which concerns on embodiment. It is a front view which shows an example of the guide screen (the 1) which concerns on embodiment. It is a front view which shows an example of the guidance screen (part 2) which concerns on embodiment. It is a front view which shows an example of the guidance screen (the 3) which concerns on embodiment. It is a flow chart which shows an example of application support processing concerning an embodiment.

Embodiments for carrying out the present invention will be described in detail below with reference to the drawings. In addition, in this embodiment, the present invention is applied to an application support device owned by an application support service provider that provides an application support service for supporting an application for resident relocation to a local government, and a user who uses the application support service. A case where it is applied to an application support system including terminals that The “application” here is not limited to applications related to resident changes, but also applications for notification of name change, death, moving in, moving, marriage, divorce, housing damage, etc., resident card, family register, seal registration , Application for issuance of certificate of My Number Card, etc. can be applied.

First, the configuration of an application support system 90 according to the present embodiment will be described with reference to FIGS. 1 and 2. FIG. FIG. 1 is a block diagram showing an example of the hardware configuration of an application support system 90 according to this embodiment. Also, FIG. 2 is a block diagram showing an example of the functional configuration of the application support system 90 according to this embodiment.

As shown in FIG. 1 , an application support system 90 according to this embodiment includes an application support device 10 and a plurality of terminals 20 each of which can access a network 80 . In addition, the application support system 90 according to the present embodiment is a messaging service provider (hereinafter referred to as "MS provider") who provides a predetermined messaging service to general users, each of which can access the network 80. ), and a local government server 50 for providing a change reception support service, which is a service for supporting the acceptance of applications for relocation of residents in local governments. Examples of the application support device 10 include information processing devices such as personal computers and server computers. Examples of the terminal 20 include portable terminals such as smartphones, notebook personal computers, and tablet terminals.

In this embodiment, as the network N, a public communication line such as the Internet or a telephone line network is applied, but it is not limited to this form. As the network N, for example, these public communication lines may be combined with intra-company communication lines such as LANs (Local Area Networks) and WANs (Wide Area Networks).

The terminal 20 according to this embodiment is a terminal owned by a plurality of users targeted by the application support system 90 . The terminal 20 includes a CPU (Central Processing Unit) 21 as a processor, a memory 22 as a temporary storage area, a non-volatile storage unit 23, an input unit 24 such as a touch panel, a display unit 25 such as a liquid crystal display, a medium reading and writing device (R /W) 26 and a wireless communication unit 27 . The CPU 21, memory 22, storage unit 23, input unit 24, display unit 25, medium read/write device 26, and wireless communication unit 27 are connected to each other via a bus B1. The medium read/write device 26 reads information written in the recording medium 28 and writes information to the recording medium 28 .

The storage unit 23 is implemented by a HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, or the like. A local government application program 23A is stored in the storage unit 23 as a storage medium. The local government application program 23A is stored in the storage unit 23 by setting the recording medium 28 in which the local government application program 23A is written to the medium reading/writing device 26 and reading the local government application program 23A from the recording medium 28 by the medium reading/writing device 26. stored to The CPU 21 reads the local government application program 23A from the storage unit 23, develops it in the memory 22, and sequentially executes the processes of the local government application program 23A.

In this embodiment, the local government application program 23A is provided to each user from the local government targeted by the application support system 90 and installed in the user's terminal 20, but it is not limited to this. do not have. For example, the local government application program 23A may be provided to each user from the application support service provider and installed in the terminal 20 of the user. In the following, in order to avoid complication, only one local government (hereinafter referred to as "target local government") will be targeted, and the local government application program 23A will be a single terminal 20 that corresponds only to the target local government. It is assumed that it is installed in Also, the local government application program 23A does not necessarily have to be installed in the terminal 20 of the user. The terminal 20 of the user may access the website of the application support system 90 and operate information on the website.

The wireless communication unit 27 wirelessly communicates with the application support device 10 , the MS server 30 and the local government server 50 . In the wireless communication unit 27 according to the present embodiment, a mobile communication standard such as 4G, 5G, etc. is applied as a communication standard, but it is not limited to this. For example, any communication standard such as WiFi (registered trademark) standard, Bluetooth (registered trademark) standard, NFC (Near Field Communication) standard, etc., as long as it is a standard that allows wireless communication between the application support device 10 and each server. , as a communication standard for the wireless communication unit 27 . In addition, the communication between the terminal 20, the application support device 10, the MS server 30, and the local government server 50 is not limited to wireless communication, and may be a form of applying wired communication. It is good also as a form which carries out.

Although illustration is omitted, when a smartphone is applied as the terminal 20, other devices such as a microphone for collecting the voice uttered by the speaker and a speaker for outputting the voice are used to realize the function of the smartphone. It goes without saying that the terminal 20 is provided with the following components.

On the other hand, the application support device 10 is a device that plays a central role in the application support system 90 . The application support device 10 includes a CPU 11 as a processor, a memory 12 as a temporary storage area, a non-volatile storage unit 13, an input unit 14 such as a keyboard and a mouse, a display unit 15 such as a liquid crystal display, a medium reading/writing device 16, and a communication interface. (I/F) section 18 is provided. The CPU 11, memory 12, storage section 13, input section 14, display section 15, medium read/write device 16, and communication I/F section 18 are connected to each other via a bus B2. The medium read/write device 16 reads information written in the recording medium 17 and writes information to the recording medium 17 .

The storage unit 13 is implemented by an HDD, SSD, flash memory, or the like. An application support program 13A is stored in the storage unit 13 as a storage medium. The recording medium 17 in which the application support program 13A is written is set in the medium reading/writing device 16, and the medium reading/writing device 16 reads out the application support program 13A from the recording medium 17, so that the storage unit 13 stored to The CPU 11 reads the application support program 13A from the storage unit 13, develops it in the memory 12, and sequentially executes the processes of the application support program 13A.

The storage unit 13 also stores a question information database 13B and a guidance information database 13C. Details of each of these databases will be described later.

On the other hand, the MS server 30 is a device that manages commonly used messaging services. Although LINE (registered trademark) is used as the messaging service in this embodiment, the messaging service is not limited to this. For example, other services such as +Message (registered trademark) and WHATSAPP (registered trademark) may be applied as the messaging service.

Furthermore, the local government server 50 is a server for providing a transfer reception support service by the target local government, as described above. In this embodiment, as the target municipality, a municipality unit is applied, but it is not limited to this. For example, it is also possible to adopt a mode in which local governments of other units such as prefectures are applied as the target local governments.

Next, functional configurations of the application support device 10 and the terminal 20 in the application support system 90 according to the present embodiment will be described with reference to FIG.

As shown in FIG. 2, the application support device 10 according to this embodiment includes a reception unit 11A, a control unit 11B, and a holding unit 11C. By executing the application support program 13A, the CPU 11 of the application support device 10 functions as a reception unit 11A, a control unit 11B, and a holding unit 11C.

11 A of reception parts which concern on this embodiment receive the answer to the question which can identify the said application prior to the application (here, application regarding a resident transfer) to a target local government. Here, the reception unit 11A according to the present embodiment receives answers to questions that can identify the application and that are structured step by step. In the present embodiment, two stages are applied as the number of stages of questions composed in stages, but the number of stages is not limited to this, and a form in which the number of stages of three or more stages is applied as the number of stages of questions. may be

In addition, the control unit 11B according to the present embodiment classifies guidance information, which is a guide for making an application specified by the response received by the reception unit 11A, into predetermined types, and displays the information on the display unit (this In the embodiment, the display on the display unit 25) of the terminal 20 is controlled. Here, the control unit 11B according to the present embodiment performs control to classify the guidance information into different balloons for each predetermined type and display them on the display unit.

In the present embodiment, as the guidance information, the content of the application procedure, the window for the application procedure, the items to bring for the application procedure, and all the information to be described in the application form for the application procedure. is intended to include, but is not limited to. For example, only one of these four types of information, a combination of two types, or a combination of three types may be included in the guidance information.

Further, in the present embodiment, as the predetermined types, a combination of the content of the application procedure and the window for performing the application procedure, items to bring required for the application procedure, and an application form for the application procedure and , are applied, but are not limited to these. For example, all of these information may be individually applied as the predetermined type, or a combination of two types of information or a combination of three types of the information may be used as the predetermined type. It is good also as a form applied as a defined type.

Further, in the present embodiment, the information described in the application form for the application procedure is optically readable and encoded information. In this embodiment, a two-dimensional code is applied as the encoded information, but the invention is not limited to this. good too.

Further, the reception unit 11A according to the present embodiment receives collective selection of information displayed in units of balloons from the guidance information displayed in each of the balloons. Then, the holding unit 11C according to the present embodiment causes the terminal 20 to hold the encoded information so that it can be displayed on the display unit 25 of the terminal 20 .

On the other hand, the terminal 20 according to this embodiment includes a control section 21A. The CPU 21 of the terminal 20 functions as the control unit 21A by executing the local government application program 23A.

The control unit 21</b>A according to this embodiment controls screen display by the display unit 25 using various information obtained through communication with the application support apparatus 10 via the wireless communication unit 27 . In addition, although this embodiment demonstrates the case where communication between the terminal 20 and the application support apparatus 10 is performed via the MS server 30, it is not restricted to this. For example, communication between the terminal 20 and the application support apparatus 10 may be performed via the local government server 50, or may be performed directly between the terminal 20 and the application support apparatus 10.

Next, the question information database 13B according to this embodiment will be described with reference to FIG. FIG. 3 is a schematic diagram showing an example of the configuration of the question information database 13B according to this embodiment.

The question information database 13B according to the present embodiment registers information indicating questions to be made to the user of the application support system 90. As an example, as shown in FIG. Each piece of ID (Identification) information is associated and stored.

The type is information indicating the type of application regarding resident movement targeted by the application support system 90, and in the present embodiment, information indicating the name of the application is applied.

Further, the question is information indicating the content of the question asked to the user of the application support system 90 when the user selects the corresponding application type. As described above, in the present embodiment, the question consists of two stages of questions: the first question that is asked first, and the second question that is asked accompanying the first question. In this embodiment, as shown in FIG. 3, both the first question and the second question are in a form in which either "yes" or "no" is selected as an answer. Then, in this embodiment, when the user answers "yes" to the first question, the second question corresponding to the first question is asked, but it is not limited to this. do not have. For example, if the subject of the application is an application for the issuance of various certificates such as a copy of a family register or a resident card, a question format may be used in which the name of the certificate is the subject of the answer.

Furthermore, the identification ID is given in advance as different information for each combination in order to individually identify the corresponding combination of the first question and the second question.

In the example shown in FIG. 3, for example, when the user selects "Procedures for moving in", the display section of the user's terminal 20, for example, "Join National Health Insurance" is displayed as the first question. 25. Then, if the user answers "yes" to this first question, as a second stage question, "If you are enrolled in National Health Insurance, before moving in, exemption or exemption for" former dependent " Is receiving. ', 'A person enrolled in the National Health Insurance and aged between 70 and 75.'

In the example shown in FIG. 3, "procedures for moving in" and "procedures for moving out" are included as examples of the above types. It goes without saying that other application types that are sometimes made are included in the above types.

Next, the guidance information database 13C according to this embodiment will be described with reference to FIG. FIG. 4 is a schematic diagram showing an example of the configuration of the guidance information database 13C according to this embodiment.

The guidance information database 13C according to the present embodiment is a database in which the above-described guidance information is registered. As an example, as shown in FIG. It is

The identification ID is the same information as the identification ID of the question information database 13B. In addition, each of the information on the contact point, procedure details, and belongings is information indicating guide information corresponding to the answer to the question corresponding to the corresponding identification ID, and is respectively the contact point for the above-mentioned application procedure, This is information indicating the content of the procedure and the items to bring for the procedure of the application.

In the example shown in FIG. 4, for example, the guidance information corresponding to the case where the combination of the first question and the second question to which the user answered "yes" is a combination to which "K00X" is assigned as the identification ID is , "Health Insurance Division (Fuji Ward Office 1st floor No. XX counter)", "Procedures and guidance on health examinations and vaccinations for infants", and "Maternal and Child Health Handbook, seal, ...".

Next, the operation of the application support system 90 according to this embodiment will be described with reference to FIGS. 5 to 14. FIG. First, with reference to FIGS. 5 to 13, the operation of the terminal 20 when executing the municipality application process will be described. FIG. 5 is a flowchart showing an example of local government application processing according to the present embodiment.

In the application support system 90 according to the present embodiment, when any user (hereinafter referred to as "target user") applies to the target municipality for resident transfer, the target user owns a terminal 20 is instructed via the input unit 24 to start executing the local government application program 23A installed in the computer 20 . In response to this execution start instruction, the CPU 21 of the terminal 20 executes the local government application program 23A, thereby executing the local government application process shown in FIG. To avoid complication, a case where the question information database 13B and the guidance information database 13C have already been constructed will be described below. In the following, in order to avoid complication, it is assumed that each user has previously registered for use of the messaging service (LINE (registered trademark) in this embodiment) provided by the MS provider described above. will be explained. Further, below, a case will be described in which the municipality application process is executed while logged in to the official account opened in the MS server 30 in order to perform the above-described transfer reception support service by the target municipality.

At step 100 in FIG. 5, the CPU 21 controls the display unit 25 to display an application initial screen in a predetermined format. At step 102, the CPU 21 waits until predetermined information is input. FIG. 6 is a front view showing an example of an application initial screen according to this embodiment.

As shown in FIG. 6, on the application initial screen according to the present embodiment, a message prompting the user to select the type of application is displayed, and the type of application that can be selected and the type of application specified when selecting the type of application are displayed. designated area 25A is displayed. The selectable application types are information indicating the application types targeted by the application support system 90 described above, and correspond to the types of information registered in the question information database 13B. In the local government application process according to the present embodiment, each type of information is read from the question information database 13B of the application support device 10 via the MS server 30 and used, but the information is not limited to this. For example, each type of information may be stored in advance in the storage unit 23 of the terminal 20 and used, or each type of information may be directly received from the application support device 10 and used. .

As an example, when the application initial screen shown in FIG. 24. In accordance with this specification, step 102 becomes affirmative determination, and the process proceeds to step 104 .

At step 104 , the CPU 21 transmits type information indicating the type of application selected by the target user on the application initial screen (hereinafter referred to as “application type information”) to the application support device 10 via the MS server 30 . do. Upon receiving this application type information, the application support device 10, as will be described later, converts the question information including the information of the first question and the second question corresponding to the type indicated by the application type information into the application type information. is sent via the MS server 30 to the terminal 20 that is the source of the transmission.

Therefore, in step 106, the CPU 21 waits until question information is received, and in step 108, the CPU 21 uses the first question included in the received question information to generate the first question in a predetermined format. Control is performed so that the question screen is displayed on the display unit 25 . At step 110, the CPU 21 waits until predetermined information is input. FIG. 7 is a front view showing an example of the first question screen according to this embodiment.

As shown in FIG. 7, on the first question screen according to the present embodiment, information indicating the type of application selected by the target user is displayed, and the first question corresponding to the type of application and the first question are displayed. A selection area 25B is displayed in which an answer to one question can be selected. As described above, in this embodiment, the answer to the first question is either "yes" or "no." any one of them can be selected.

In addition, in order to facilitate selection and designation at this time, the default display of the selection area 25B corresponding to all the first questions is set to a state in which "No" is selected, and the first question corresponding to "Yes" is selected. Only, the target user may be allowed to operate the selection area 25B. Further, as shown in FIG. 7, in the present embodiment, the selection area 25B is displayed for selecting either "yes" or "no", but the present invention is not limited to this. For example, without displaying the selection area 25B, only the display area of the first question corresponding to “yes” may be specified by the target user through the input unit 24 .

As an example, when the first question screen shown in FIG. 7 is displayed on the display unit 25 of the terminal 20, the target user specifies "yes" or "no" for all the displayed first questions. After that, the end button 25E is specified. When the end button 25E is designated, step 110 becomes affirmative and the process proceeds to step 112. FIG.

At step 112, the CPU 21 controls the display unit 25 to display a second question screen in a predetermined format using the second question included in the received question information. At step 114, the CPU 21 waits until predetermined information is input. FIG. 8 is a front view showing an example of the second question screen according to this embodiment.

As shown in FIG. 8, on the second question screen according to the present embodiment, the contents of the procedure corresponding to the first question answered "Yes" by the target user (in the example shown in FIG. 8, "National Health Insurance procedure") is displayed, and a selection area 25B in which a second question corresponding to the first question and an answer to the second question can be selected is displayed. As described above, in the present embodiment, either "yes" or "no" is to be answered as an answer to the second question, so the selection area 25B also has "yes" and "no". ” can be selected.

In addition, in order to facilitate selection and designation at this time, the default display of the selection area 25B corresponding to all the second questions is set to a state in which "No" is selected, and the second question corresponding to "Yes" is selected. As in the case of the first question, only the target user may be allowed to operate the selection area 25B. Further, as shown in FIG. 8, in the present embodiment, the selection area 25B is displayed to select either "yes" or "no", but the present invention is not limited to this. For example, as in the case of the first question, only the display area of the second question corresponding to "yes" may be specified via the input unit 24 without displaying the selection area 25B.

As an example, when the second question screen shown in FIG. 8 is displayed on the display unit 25 of the terminal 20, the target user specifies "yes" or "no" for all the displayed second questions. After that, the end button 25E is specified. When the end button 25E is designated, step 114 becomes affirmative and the process proceeds to step 116. FIG.

At step 116, the CPU 21 applies, via the MS server 30, information indicating the results of the answers by the target user on each of the first question screen and the second question screen (hereinafter referred to as "answer result information"). Send to the support device 10 . At this time, the CPU 21 creates, as answer result information, information indicating a combination of the first question and the second question to which the target user answered "yes". Upon receiving this reply result information, the application support device 10 temporarily stores the reply result information in the storage unit 13 .

At step 118 , the CPU 21 controls the display unit 25 to display a resident change prior application screen in a predetermined format. At step 120, the CPU 21 waits until predetermined information is input. FIG. 9 is a front view showing an example of a resident change prior application screen according to this embodiment.

As shown in FIG. 9, on the resident change prior application screen according to the present embodiment, a message prompting the user to enter information required for the procedure for applying for change (hereinafter referred to as "application information") is displayed, and the date of change is displayed. An input area 25D for inputting various application information such as reason for change, etc. is displayed.

As an example, when the resident change prior application screen shown in FIG. 9 is displayed on the display unit 25 of the terminal 20, the target user inputs application information about himself/herself to the corresponding input area 25D via the input unit 24. When the input of the application information by the target user ends, step 120 becomes an affirmative determination, and the process proceeds to step 122 .

At step 122, the CPU 21 controls the display unit 25 to display an input result confirmation screen in a predetermined format using the application information input by the target user on the resident change preliminary application screen. At step 124, the CPU 21 waits until predetermined information is input. FIG. 10 is a front view showing an example of an input result confirmation screen according to this embodiment.

As shown in FIG. 10, on the input result confirmation screen according to the present embodiment, a message prompting the user to enter whether or not the two-dimensional code is to be created is displayed. The application information entered by is displayed in a list format.

As an example, when the input result confirmation screen shown in FIG. 10 is displayed on the display unit 25 of the terminal 20, the target user determines whether or not the displayed content is correct as the application information about himself/herself. The button 25F is designated through the input section 24. FIG. In the local government application process according to the present embodiment, if the display contents of the input result confirmation screen are not correct, the target user performs a predetermined operation on the terminal 20, and the display target of the display unit 25 is displayed. is returned to the resident transfer advance application screen and the incorrect information is updated.

When the "OK" button 25F is designated by the target user, the process proceeds to step 126, and the CPU 21 transmits the application information displayed on the input result confirmation screen to the application support apparatus 10 via the MS server 30.

Upon receiving the application information, the application support device 10 creates a two-dimensional code indicating the application information, as will be described later. Next, the application support device 10 reads out the answer result information from the storage unit 13, and includes the above-described window, procedure content, and belongings corresponding to the combination of the above-described first question and second question included in the answer result information. are read out from the guidance information database 13C. Then, the application support device 10 displays the prepared two-dimensional code on the display unit 25 of the terminal 20 from which the response result information and the application information were sent. Perform guidance information presentation processing to be displayed in At this time, the application support device 10 displays the guidance information presentation process by using a balloon in the format adopted in the messaging service (LINE (registered trademark) in this embodiment) by the MS server 30. .

Therefore, in step 128 , the CPU 21 executes terminal-side guidance information presentation processing, which is processing in cooperation with the guidance information presentation processing executed by the application support device 10 . By executing this terminal-side guidance information presentation process, guidance screens shown in FIGS. 11 to 13 as examples are displayed on the display unit 25 of the terminal 20 owned by the target user. FIG. 11 is a front view showing an example of the guidance screen (No. 1) according to the present embodiment. FIG. 12 is a front view showing an example of the guidance screen (No. 2) according to the present embodiment. Furthermore, FIG. 13 is a front view showing an example of the guidance screen (No. 3) according to the present embodiment.

As an example, as shown in FIG. 11, on the guidance screen (No. 1) according to the present embodiment, a message prompting confirmation is displayed in a single balloon 25C1, and each window and procedure content included in the guidance information are displayed. The information is displayed in balloons 25C2, sorted by procedure.

Further, as shown in FIG. 12 as an example, on the guidance screen (No. 2) according to the present embodiment, the information indicating the belongings included in the guidance information is displayed in a single balloon 25C3, and the agent Information indicating what to bring is displayed in a single balloon 25C4. As described above, in the present embodiment, items to be brought by the agent when the procedure is performed by the agent are also displayed on the guide screen, so illustration is omitted. Also registered is information indicating what to bring when the agent performs procedures.

Furthermore, as shown in FIG. 13 as an example, on the guidance screen (No. 3) according to the present embodiment, a single balloon 25C5 displays a message prompting the user to hold the two-dimensional code and bring it to the window. Together, the two-dimensional code 25G is displayed in a single balloon 25C6.

Therefore, by referring to the guide screen, the target user can easily access the guide information as a guide when applying to the local government, compared to the case where the guide information is collectively displayed without being classified according to the predetermined types. You can grasp the guidance information in the

When the target user comprehends the information in each balloon displayed on the guidance screen, the target user operates the two-dimensional code 25G in a predetermined manner (in this embodiment, Screen shot operation) is held in the terminal 20, and then the confirmation end button 25H displayed on the guidance screen is specified. The local government application processing is terminated according to the specification of the confirmation end button 25H.

It should be noted that the target user should bring the property grasped by the guide screen and the terminal 20 holding the two-dimensional code 25G, go to the counter grasped by the guide screen in the target municipality, and send the two-dimensional code to the counter. Hold it over the two-dimensional code reader installed near the In response to this, the application information indicated by the two-dimensional code is automatically input to the system for resident relocation support service implemented in the local government server 50 provided in the target municipality, and as a result, the procedure for resident relocation is performed. It can be done in a short time.

In addition, as described above, the guidance screen according to the present embodiment accepts collective selection of information displayed in units of balloons from the guidance information displayed in each of the balloons. The labor for selection can be reduced compared to the case of individually selecting a plurality of pieces of information displayed in balloons.

For example, information displayed in a balloon may be selected, duplicated, and pasted.

In this case, if all the information is displayed in one balloon, select the balloon that displays all the information, copy all the selected information, and paste it to another. Become. In this case, instead of all information, select at least one part of the content of the application guide, the window for the application procedure, the items required for the application procedure, the information to be entered on the application form for the application procedure, etc. and want to copy and paste it, the user has to select all the information, copy and paste it, and then delete the other information while leaving only the information that the user needs. should not.

On the other hand, if the guidance information is classified into each and displayed in balloon units, the balloon corresponding to the information required by the user can be selected, copied, and pasted. , so you don't have to worry about deleting other information.

Next, the operation of the application support device 10 when executing the application support process will be described with reference to FIG. FIG. 14 is a flowchart showing an example of application support processing according to this embodiment.

In the application support device 10 according to the present embodiment, the CPU 11 of the application support device 10 executes the application support program 13A at a predetermined timing (in the present embodiment, a predetermined operation start time in the operation day of the application support system 90). is executed, the application support process shown in FIG. 14 is executed.

At step 200 in FIG. 14 , the CPU 11 waits until the application type information described above is received from any terminal 20 . At step 202, the CPU 11 reads from the question information database 13B each information of the first question and the second question corresponding to the application type indicated by the received application type information.

In step 204, the CPU 11 creates the above-described question information using the read information of the first question and the second question and ). Upon receiving the question information, the transmission source terminal transmits the answer result information indicating the answer results of the first question and the second question corresponding to the question information to the application support apparatus 10 as described above.

Therefore, in step 206, the CPU 11 waits until the reply result information is received from the transmission source terminal. At step 208 , the CPU 11 stores the received answer result information in the storage section 13 .

On the other hand, as described above, the transmission source terminal transmits the response result information to the application support device 10 via the MS server 30, and then submits the application created using the information input via the resident change prior application screen. Information is transmitted to the application support device 10 .

Therefore, at step 210, the CPU 11 waits until the application information is received, and at step 212, the CPU 11 executes a two-dimensional code creation process for creating a two-dimensional code indicating the received application information.

At step 214, the CPU 11 reads out the answer result information from the storage unit 13, and converts each information corresponding to the combination of the first question and the second question included in the read answer result information to the guidance information, such as information on the window, procedure details, and belongings. Read from database 13C.

At step 216, the CPU 11 uses the two-dimensional code created in the two-dimensional code creation process, and the read window, procedure details, and belongings information to execute the guide information presentation process described above.

In step 218, the CPU 11 determines whether or not a predetermined end timing has arrived, and returns to step 200 if the determination is negative, while ending the application support process if the determination is positive. . In the present embodiment, the end timing is the predetermined end time of the application support system 90 during the working day, but the end timing is not limited to this. For example, the timing at which the administrator of the application support apparatus 10 inputs an instruction to end the application support process may be applied as the end timing.

In addition, although the case where the application support process is executed in the application support apparatus 10 has been described in the above-described embodiment, the present invention is not limited to this. For example, the terminal 20 may execute the application support process. As an example of the form in this case, each database of the question information database 13B and the guidance information database 13C may be stored in the application support device 10 and the terminal 20 may access each database. Further, as an example of a form in this case, a form in which the question information database 13B and the guide information database 13C are also stored in the terminal 20 and the question information database 13B and the guide information database 13C are directly used can be exemplified. In the case of the latter form example, the application support device 10 becomes unnecessary, and the application support system 90 can be constructed at a lower cost.

Further, in the above-described embodiment, a case has been described in which communication between the application support device 10 and the terminal 20 is performed via the MS server 30, but the present invention is not limited to this. For example, the communication between the application support device 10 and the terminal 20 may be performed via the local government server 50, or the communication between the application support device 10 and the terminal 20 may be performed directly.

Further, in the above-described embodiment, a case has been described in which the guidance screen is displayed using a commonly used messaging service, but the present invention is not limited to this. For example, the application support system 90 may define and apply a guidance screen in a dedicated format.

Also, in the above-described embodiment, the case where the guidance information is displayed using the messaging service has been described, but the present invention is not limited to this. For example, instead of the messaging service, a mode of displaying guidance information using SNS (Social Networking Service) such as Twitter (registered trademark) and Instagram (registered trademark) may be used.

Although the embodiments have been described above, the technical scope of the present invention is not limited to the scope described in the above embodiments. Various changes or improvements can be made to the above-described embodiments without departing from the gist of the invention, and forms with such changes or improvements are also included in the technical scope of the present invention.

In addition, the above embodiments do not limit the claimed invention, and not all combinations of features described in the embodiments are essential to the solution of the invention. . The above-described embodiments include inventions at various stages, and various inventions can be extracted by combining a plurality of disclosed constituent elements. Even if some constituent elements are deleted from all the constituent elements shown in the embodiments, as long as an effect is obtained, a configuration in which these several constituent elements are deleted can be extracted as an invention.

Further, in the above-described embodiments, the processor refers to a processor in a broad sense, and includes a general-purpose processor (eg, CPU, etc.) and a dedicated processor (eg, GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable Gate Arrays, programmable logic devices, etc.).

Further, in the above embodiment, a case where a portable device is applied as the terminal 20 has been described, but the present invention is not limited to this, and a stationary personal computer or a non-portable device such as a smart speaker can be used as the terminal. 20 can be applied.

Furthermore, in the above embodiment, the local government application process and the application support process are implemented by executing a program and using a computer with a software configuration. However, the present invention is not limited to this. . For example, the local government application process and the application support process may be realized by a hardware configuration or a combination of hardware configuration and software configuration.

In addition, the configuration of the application support device 10 and the terminal 20 described in the above embodiment is an example, and unnecessary parts may be deleted or new parts added without departing from the scope of the present invention. It goes without saying that it is good.

Further, the flow of the local government application processing and the application support processing described in the above embodiment is also an example. It goes without saying that the .

10 application support device 11 CPU
11A reception unit 11B control unit 11C holding unit 12 memory 13 storage unit 13A application support program 13B question information database 13C guide information database 14 input unit 15 display unit 16 medium read/write device 17 recording medium 18 communication I/F unit 20 terminal 21 CPU
21A Control unit 22 Memory 23 Storage unit 23A Local government application program 24 Input unit 25 Display unit 25C1 to 25C6 Balloon 25G Two-dimensional code 26 Medium read/write device 27 Wireless communication unit 28 Recording medium 30 MS server 50 Local government server 80 Network 90 Application support system

Claims (8)

Prior to applying to the municipality, we will receive answers to questions that can identify the application,
performing control to classify guidance information, which is specified by the received answer and used as guidance for making the application, into different speech balloons for each predetermined type and display the guidance information on the display unit;
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
performing control to classify guidance information, which is specified by the received answer and used as a guide for making the application, into different speech balloons for each predetermined type and display the guidance information on the display unit;
receiving collective selection of information displayed in a plurality of balloons from the guidance information displayed in each of the balloons;
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
The content of the application procedure, the contact point for the application procedure, the items required for the application procedure, and the application form for the application procedure, which will be a guide when making the above application specified in the received response. Guidance information including at least one of the application information described is classified into different balloons for each predetermined type and controlled to be displayed on the display unit;
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
Guidance information that will serve as a guide when making the above-mentioned application specified by the received response, the content of the application procedure, the contact point for the application procedure, the items to bring for the application procedure, and the procedure for the application Control to display on the display unit by dividing into different balloons for each type including at least one of the application information described in the application form,
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
Guidance information that will serve as a guide when making the above-mentioned application specified by the received response, the content of the application procedure, the window for the application procedure, the items to bring for the application procedure, and the optically readable And control to display on the display part by dividing into different balloons for each type including at least one of the application information described in the application form of the procedure of the application, which is encoded encoded information conduct,
Application support system. Receive answers to questions that identify the application and are structured in a step-by-step manner prior to the application to the municipality;
performing control to classify guidance information, which is specified by the received answer and used as guidance for making the application, into different speech balloons for each predetermined type and display the guidance information on the display unit;
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
Guidance information that will serve as a guide when making the above-mentioned application specified by the received response, the content of the application procedure, the window for the application procedure, the items to bring for the application procedure, and the optically readable and at least one of the application information described in the application form for the procedure of the application, which is encoded information, is divided into different balloons for each type and displayed on the display unit of the external terminal. controls to
When the application information described in the application form for the procedure of the application, which is the coded information, is included in the classified types, whether the coded information is held so that it can be displayed on the display unit of the external terminal , or to be held in an external terminal,
Application support system. Prior to applying to the municipality, we will receive answers to questions that can identify the application,
performing control to classify guidance information, which is specified by the received answer and used as guidance for making the application, into different speech balloons for each predetermined type and display the guidance information on the display unit;
An application support program for having a computer execute processing.

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