JP7144659B2 - Guidance system, authentication device for the guidance system, guidance method, and program for the authentication device - Google Patents

Description

The present invention relates to a guidance system, an authentication device for the guidance system, a guidance method, and a program for the authentication device.

Patent Literature 1 discloses a distribution method for distributing a credit card usage statement by e-mail via the Internet to a user who has applied (also referred to as a user).

JP-A-2002-92325

By the way, for users who do not apply, the statement of use and the like are sent by means of mail or the like.

In addition, when informing the user of information related to personal information, not limited to the usage statement, it is also required to be careful not to erroneously divulge the information to anyone other than the user.

The present invention has been made in view of such circumstances, and provides information from business operators to users without using means such as mailing, taking care not to erroneously leak information to persons other than users. It is an object of the present invention to provide a guidance system, an authentication device for the guidance system, a guidance method, and a program for the authentication device.

In order to achieve the above objects, the present invention is grasped by the following configurations.
(1) A guidance system of the present invention is a guidance system that guides a user to a screen for the user provided by an operator, the guidance system being possessed by the user and connectable to a network. a mobile terminal; and an authentication device of a service provider connectable to the network, which verifies the identity of the user based on the user information provided by the provider and guides the mobile terminal to the user screen, The user information includes a mobile phone number of the mobile terminal, guide information for guiding to the user screen, and confirmation information for checking whether the user is the user himself/herself, and the authentication device includes a usage history of the mobile phone number. clears the conditions, a process of sending an SMS mail to the mobile terminal with access information for accessing the site of the web application for identity verification, and the input entered by accessing the site and performing a process of guiding the mobile terminal to the user screen based on the guidance information when the information and the confirmation information match and the person can be verified.

(2) In the configuration of (1) above, the guidance system includes a provider device of the provider connectable to the network that provides the user information to the authentication device.

(3) In the configuration of (1) or (2) above, the confirmation information includes a plurality of authentication keys as information for confirming whether the user is the person himself/herself.

(4) An authentication device of the present invention is an authentication device of a service provider of a guidance system that guides a user to a user screen for the user provided by a business operator, wherein the authentication device is owned by the user. when the usage history of the mobile terminal's mobile number satisfies the conditions, a process of sending an SMS mail to the mobile terminal to which the access information for accessing the site of the web application for identity verification is added; If the input information entered by accessing the above matches the confirmation information provided by the said business operator for confirming that the user is the said user, and if the identity can be confirmed, the said business operator will guide the user to the screen. and a process of guiding the mobile terminal to the user screen based on the guidance information to be provided.

(5) A guidance method of the present invention is a guidance method for guiding a user to a screen for the user provided by a business operator, wherein the usage history of the mobile phone number of the mobile terminal owned by the user satisfies the condition. If it is cleared, a procedure for sending an SMS mail to the mobile terminal with access information for accessing the site of the web application for identity verification, and the input information entered by accessing the site and the information entered in the above article If the confirmation information for confirming whether the user is the person himself/herself provided by the company matches and the identity is confirmed, the mobile terminal is operated based on the guide information provided by the company to guide the user to the user screen. and a step of guiding to the user screen.

(6) A program of the present invention is a program for an authentication device of a service provider of a guidance system that guides a user to a user screen for the user provided by the provider, wherein the authentication device receives the a process of sending an SMS mail with access information for accessing a website of a web application for identity verification to the mobile terminal, if the usage history of the mobile number of the mobile terminal owned by the user satisfies the conditions; , if the input information entered by accessing the site matches the confirmation information provided by the business operator for confirming that the user is the said user, and if the identity can be confirmed, the user will be guided to the user screen. and at least a process of guiding the mobile terminal to the user screen based on guidance information provided by an article publisher.

According to the present invention, a guidance system capable of providing information from a business operator to a user without using means such as mailing, while taking care not to erroneously leak information to a person other than the user, and the guidance system. An authentication device, a guidance method, and a program for the authentication device can be provided.

It is a figure which shows the guidance system of embodiment which concerns on this invention. It is a figure for demonstrating the utilization history database of embodiment which concerns on this invention. It is a flow chart for explaining a flow of processing of a guidance system of an embodiment concerning the present invention. It is a figure which shows the place where SMS mail was displayed on the screen of the mobile terminal of embodiment which concerns on this invention. FIG. 4 is a diagram showing a top screen of a Web application site provided by the authentication device displayed on the screen of the portable terminal according to the embodiment of the present invention; It is a figure which shows the place where the completion|finish cancellation screen was displayed on the screen of the portable terminal of embodiment which concerns on this invention. FIG. 10 is a diagram showing an extended message screen for notifying the user of information, etc., displayed on the screen of the portable terminal according to the embodiment of the present invention; FIG. 4 is a diagram showing a user screen displayed on the screen of the mobile terminal according to the embodiment of the present invention;

EMBODIMENT OF THE INVENTION Hereinafter, with reference to an accompanying drawing, the form (henceforth this embodiment) for implementing this invention is demonstrated in detail.
The same numbers or symbols are given to the same elements throughout the description of the embodiment.

[Guidance system 1]
The guidance system 1 of the present embodiment is a guidance system 1 that guides a user to a user screen for the user provided by an operator. For example, the user's usage statement is displayed on the user screen. be done.

In the following, as a specific example, the business operator is a financial institution such as a credit card company, and the usage statement of the financial institution is displayed on the user screen, and the user can view the usage statement on the guidance system 1. A case of providing guidance will be described.

However, it is not necessary to be limited to the statement of use, and when the user is using a housing loan, the user's screen displays the contents of the change in the loan interest rate, the loan balance, etc., which are periodically notified, and can be displayed on the screen for the user. It may be a case where guidance is provided so that the user can browse.

Also, the business operator need not be limited to a financial institution, and the content displayed on the user screen may be anything that the business operator wishes to contact the individual user. It is not limited.

For example, if the business operator is a telephone company or the like, a more profitable plan may be displayed on the user screen in consideration of the current usage status of the mobile terminal 10 of the user and the usage status. good.

FIG. 1 is a diagram showing a guidance system 1 of an embodiment according to the present invention.
As shown in FIG. 1, the guidance system 1 includes a mobile terminal 10 owned by a user, a business operator device 20 managed by a business operator, an authentication device 30 of a service provider who provides the service of the guidance system 1, It has

The mobile terminal 10, the business operator device 20, and the authentication device 30 can each be connected to the network N, and the mobile terminal 10, the business operator device 20, and the authentication device 30 communicate via the network N. Connected as possible.

In addition, the authentication device 30 is communicably connected to a usage history database 40 that accumulates the usage history of the mobile phone number (mobile phone number) of the mobile terminal 10 .
In the present embodiment, the authentication device 30 is communicatively connected to the usage history database 40 provided as an external storage device separate from the authentication device 30, but the authentication device 30 itself has the usage history database 40 built-in. You may have

(Mobile terminal 10)
The mobile terminal 10 is, for example, a terminal possessed (owned) by a user, has a mobile number (mobile phone number) like a smart phone, and uses short message service (SMS) (use of SMS mail). ) is a general mobile terminal capable of

The mobile terminal 10 has a liquid crystal screen, an organic EL screen, or the like (simply referred to as a screen 11) having a touch panel function. can be input, and for example, selection of an icon or the like can be performed by a touch operation when an uncon is displayed.

In addition, when the content to be displayed on the screen 11 does not fit within the size of the screen 11, the mobile terminal 10 can perform a scroll operation in that direction by placing the finger on the screen 11 and moving the finger in a horizontal, vertical, or diagonal direction. is now possible.

Therefore, by the scrolling operation, the portion of the display content that cannot be seen on the screen 11 can be moved to the position displayed on the screen 11, and the content can be confirmed.

Note that FIG. 1 shows a case where one mobile terminal 10 is connected to the network N, but in reality many mobile terminals 10 are connected to the network N. FIG.

(Business operator device 20)
In this embodiment, the business operator device 20 is a financial institution such as a credit card company (for example, a financial institution such as a bank, a credit card company, a consumer credit company, a consumer finance company, a settlement agent company, a securities company, etc.) as mentioned above. company) and functions as a web server that provides user screens for users.

However, the business operator device 20 is not necessarily limited to the device of a financial company, and may be a device of a telephone company (also referred to as a telecommunications carrier), etc., other than the financial company. Furthermore, it may be a device of an insurance-related company (life insurance company, non-life insurance company), a real estate-related company, or the like.

Further, the business operator device 20 stores user information corresponding to each user, and provides the authentication device 30 via the network N with the user information of the user to be guided to the user screen.

However, the method of providing the user information from the business operator to the service business operator need not be limited to this, and for example, it may be provided to the service business operator by means of contact such as FAX. In this case, an employee of the service provider may input the user information provided by the provider to the authentication device 30 .

User information includes, for example, for each user, a mobile phone number (mobile phone number) of the mobile terminal 10 of the user, guide information (for example, URL of the user screen) for guiding to a user screen for the user, and confirmation information for confirming that the user is the person himself/herself.

The confirmation information may be information that can be used as an authentication key for confirming whether the user is the person himself/herself. good.

The information for confirming whether the confirmation information is the user himself/herself is not limited to having only one authentication key, and may include a plurality of authentication keys.
In this way, if a plurality of authentication keys are included, the accuracy of personal identification can be greatly improved by authenticating all of them.

Further, FIG. 1 shows a case where one operator device 20 is connected to the network N, but a plurality of operator devices 20 of a plurality of operators are connected to the network N, and the guidance system 1 A plurality of operator devices 20 may be provided.
For this reason, the guide system 1 may include at least one or more provider devices 20 connected to the network N. FIG.

1, the provider device 20 is illustrated as a device in the form of one server, but a device (PC, server, etc.) that functions as a Web server that provides user screens for users, and each A device (PC, server, etc.) that stores user information corresponding to a user and provides the authentication device 30 with the user information of the user that the user wants to be guided to the user screen via the network N is separate. However, the provider device 20 is not limited to one that is integrally configured as hardware.

(Authentication device 30)
The authentication device 30 functions as a web server that provides a web application site for user identity verification.
Then, as will be described in detail later, the authentication device 30 authenticates the user based on the user information provided by the business, and guides the portable terminal 10 to the user screen provided by the business.

(Usage history database 40)
FIG. 2 is a diagram for explaining the usage history database 40. As shown in FIG.
The usage history database 40 uses a telephone number investigation device as disclosed in JP-A-2012-129869 and JP-A-2014-150581 to check all numbers that can be used as mobile numbers. , at least once a month, and stored based on response messages to the calls.

FIG. 2(A) shows the usage history of a mobile phone number whose mobile number is "090-XXXX-YYYY" recorded in the usage history database 40, and FIG. 2(B) shows the usage history recorded in the usage history database 40. This is the usage history of the mobile number whose mobile number is "090-ZZZZ-WWWW".

As shown in Fig. 2(A), the status of the mobile number "090-XXXX-YYYY" was always "existing" from November 15, 2016 to January 15, 2018. , the mobile phone number has been used by the same user for a long time of one year or more.

In addition, "(first carrier)" written after the mobile number is a telephone company that has multiple carriers for this mobile number (first carrier, second carrier, third carrier, etc.) in the most recent survey. ) was the first carrier.

On the other hand, as shown in Fig. 2(B), the mobile number "090-ZZZZ-WWWW" was "existing" in the survey of the last two months (January 15, 2018 and December 15, 2017). However, according to the survey for the previous eight months (between November 15, 2017 and April 15, 2017), it was "missing number".

In addition, since the mobile number "090-ZZZZ-WWWW" was "actual" before March 15, 2017, it has been used for the past eight months (between November 15, 2017 and April 15, 2017). It is thought that there was no user using it.

Similarly, in FIG. 2(B), the “(second carrier)” written after the mobile number indicates that it is the second carrier among the telephone companies that have multiple carriers with this mobile number in the most recent survey. indicates that

Here, in the case of a mobile phone number assigned to a mobile terminal 10 such as a mobile phone, a carrier may allocate the canceled mobile phone number to another user after six months or more have passed since the cancellation. It is carried out.

For this reason, the mobile number "090-ZZZZ-WWWW" will be assigned to another user after the user who had the contract before March 15, 2017 has canceled the contract for more than 6 months. It can be seen that the mobile phone number "090-ZZZZ-WWWW" has only been used for two months since becoming the current user.

Recently, in order to cope with the shortage of numbers that can be used for telephone numbers, after a user cancels the service, the canceled mobile number is assigned to another user after three months or more of "missing number". In that case, it should be determined that the user of the mobile phone number has changed because the mobile number has been "lost" for three months or more.

In the case of a mobile phone number that has recently started to be used, there is a possibility that the phone number is being used by a user other than the user who wants to be guided to the user screen. It is preferable not to do so.

In the guidance system 1 of the present embodiment, as will be described later, in consideration of such matters, information can be provided from the business operator to the user while being careful not to erroneously leak the information to a person other than the user. It has become a thing.

Next, referring to FIG. 3, which is a flowchart for explaining the flow of processing of this guidance system 1, a credit card company as a business operator uses this guidance system 1 to send a usage statement to a certain user. A more detailed explanation will be given by taking as an example a case where the information can be browsed.

First, when the operator operates the operator device 20 to send (provide) user information to the authentication device 30 via the network N in order to guide the user to the user screen, the operation of the flow chart shown in FIG. is started.

In this example, the user information includes the mobile phone number of the user, guidance information for guiding to the user screen (for example, the URL of the user screen), and two pieces of confirmation information for confirming whether the user is the person himself/herself ( It is assumed that a plurality of authentication keys (the “customer number” previously communicated to the user and the user's “age”) are provided to the authentication device 30 .

When the authentication device 30 receives the user information transmitted by the business operator device 20, first, the authentication device 30 determines whether the usage history of the mobile number in the user information satisfies the conditions (step S1).

For example, the authentication device 30 refers to the usage history (see FIG. 2) of the mobile number of the user information in the usage history database 40 (see FIG. 1) to check whether there is a "missing number" in the most recent predetermined period. As a reference, if there is no "missing number", it is determined that the condition is satisfied (step S1: YES), and if there is a "missing number", it is determined that the condition is not satisfied (step S1: NO).

The predetermined period as a condition may be determined as, for example, 3 months or 6 months. , it may be the period from the present to the reference date.
In this case, the user information provided to the authentication device 30 may be added with the registration date of the user's mobile phone number with the business operator.

When authentication device 30 determines that the conditions are not satisfied (step S1: NO), authentication device 30 transmits a notification to business operator device 20 to the effect that the mobile phone number of the user does not satisfy the conditions, Terminate the process (end).

In this way, the operator that receives the notification that the mobile number does not satisfy the conditions sends the usage statement to the user by mailing direct mail or the like, as in the conventional case.

In addition, at this time, the user's mobile phone number may have changed, so the business operator should add guidance such as contacting the user if the mobile phone number has changed in the direct mail. may

On the other hand, when the authentication device 30 determines that the conditions have been cleared (step S1: YES), the authentication device 30 executes identity verification processing to determine whether guidance to the user screen is permitted.
Specifically, first, the authentication device 30 sends access information (for example, URL “https:// XXX.jp/XXX") is sent (step S2).

In other words, the access information (access information ( For example, an SMS mail (short message) to which the URL "https://XXX.jp/XXX") of the Web application site is added is sent.

FIG. 4 is a diagram showing an SMS mail displayed on the screen 11 of the mobile terminal 10. As shown in FIG.
As shown in FIG. 4, in the text of the SMS mail, for example, a URL "https://XXX.jp/XXX", which is access information for accessing a web application site in the form of a high-power link, is added. .

Therefore, when the user touches the URL (https://XXX.jp/XXX) with a finger, the mobile terminal 10 accesses the web application site provided by the authentication device 30 for personal identification. It will be.

Note that, in the present embodiment, it is assumed that instructions for operations that must be performed on the mobile terminal 10 and the like are performed from the authentication device 30 side using a Web application.
Therefore, since it is not necessary to install a dedicated application on the mobile terminal 10, there is no need for the user to install the dedicated application on the mobile terminal 10, which takes time and effort.

Moreover, in the case of a dedicated application, it is necessary to create a dedicated application that matches the operating environment of the mobile terminal 10, but the trouble of creating such an application for each operating environment can be saved.

FIG. 5 is a diagram showing the top screen of the Web application site provided by the authentication device 30 displayed on the screen 11 of the mobile terminal 10 .
When the mobile terminal 10 accesses a Web application site provided by the authentication device 30 that performs identity verification, a top screen as shown in FIG. , This top screen is an identity verification screen.

In the user information transmitted (provided) from the business operator device 20 to the authentication device 30, as information (confirmation information) for confirming whether the user is the real and the user's "age." Input field for inputting age is provided under the display of "Please input."

Accordingly, the user operates (touches) the mobile terminal 10 to input data in each input field, and selects a transmission icon (“transmission”) for transmitting the input content displayed on the screen 11 to the authentication device 30. The input information entered by the touch operation is transmitted to the authentication device 30 (step S3).

When the authentication device 30 receives the input information that the user has entered by accessing the Web application site provided by the authentication device 30 with the portable terminal 10, the authentication device 30 combines the input information with the user information provided from the business operator device 20. It is determined whether the confirmation information matches (step S4).

Here, if the input information and the confirmation information do not match (step S4: NO) and the identity cannot be verified, the authentication device 30 displays on the screen 11 a cancellation end screen for canceling the acceptance of the process on the mobile terminal 10. and terminate the process (END).

FIG. 6 is a diagram showing a state in which the cancellation end screen is displayed on the screen 11 of the mobile terminal 10. If the input information and the confirmation information do not match (step S4: NO) and the identity verification fails, the authentication After instructing the mobile terminal 10 to display such a cancellation end screen, the device 30 ends the process (END).

On the other hand, if the input information and the confirmation information match and the identity can be verified (step S4: YES), the authentication device 30 guides the user to the user screen of the user information provided by the provider device 20 (for example, URL of the user screen), the process of guiding the mobile terminal 10 to the user screen (step S7) is executed. A case will be described where notification to the user is performed before (step S7) is executed.

However, the process of notifying the user is a process that is additionally performed as appropriate when there is a notification to the user, and is not an essential process.
Therefore, when the process of notifying the user (step S6) is not provided, the authentication device 30, when the input information and the confirmation information match and the identity can be verified (step S4: YES), the authentication device 30 provides A process (step S7) of guiding the portable terminal 10 to the user screen is executed based on the guidance information (for example, URL of the user screen) for guiding to the user screen of the received user information.

FIG. 7 is a diagram showing an extended message screen displayed on the screen 11 of the mobile terminal 10 for notifying the user of information or the like.
As in this example, when there is a message (for example, a message added to the user information) that the user should be notified of, such as a change in the timing of displaying the details, the authentication device 30 performs additional processing to perform the mobile phone Before executing the process of guiding the terminal 10 to the user screen (step S7), a display instruction (step S6) is performed to cause the mobile terminal 10 to display an extended message screen for notifying the user of information on the screen 11.

Then, after the user confirms the contents, as shown in FIG. 7, when the user touches the screen movement icon (“next”) for moving to the next screen of the extended message screen displayed on the screen 11, authentication is performed. The device 30 guides the portable terminal 10 to the user screen based on the guidance information (for example, the URL of the user screen) of the user information provided from the business operator device 20 (step S7). ).

FIG. 8 shows a user screen displayed on the screen 11 of the mobile terminal 10. As shown in FIG.
The user screen (see FIG. 8) displayed on this screen 11 is a web screen provided by the business operator device 20 .
Then, the authentication device 30 transitions to the web screen provided by the business operator device 20 on the mobile terminal 10 starting from the touch operation of the screen movement icon (“next”) described above, and displays it on the screen 11. By issuing a display instruction, a process of guiding the mobile terminal 10 to the user screen is executed.

In this example, the user screen is a screen on which a PDF of the user's usage statement provided by the business operator apparatus 20 can be viewed. The screen may be a screen (web screen) provided by the operator device 20 that displays the content that the operator device 20 wants to provide to the user.

Then, when the process of guiding the mobile terminal 10 to the user screen is executed starting from the touch operation of the screen movement icon (“next”), it is determined that the user has browsed the user screen. After executing the process of guiding the portable terminal 10 to the user screen, the operator transmits a notification that the user has browsed the user screen (i.e., confirmation of opening) to the operator apparatus 20, and performs a series of processes. terminate (end).

As a result, the business operator can know that the user has viewed the user screen, and can improve business operations (reduce time and effort, cost savings, etc.).

As described above, according to the guidance system 1 of the present embodiment, first, based on the usage history of the mobile phone number of the mobile terminal 10, whether or not to send an SMS mail for guiding the user screen to the mobile terminal 10 is determined. If there is a possibility that another user is using the mobile phone number, the SMS mail is not sent.

Therefore, it is possible to greatly reduce the probability that the SMS mail is sent to a user other than the user whom the business operator wants to guide to the user screen, so that it is possible to prevent information etc. from being erroneously leaked to a person other than the user.

On top of that, the user who sent the SMS mail will also be guided to the user screen after verifying their identity, so it is even more certain that information etc. will be sent to people other than the user by mistake. It can prevent leakage.

[Authentication device 30]
Although already explained in detail through the explanation of the guide system 1, this specification also discloses the authentication device 30 of the service provider of the guide system 1 that guides the user to the user screen for the user provided by the provider. It is
Then, when the usage history of the mobile number of the mobile terminal 10 owned by the user satisfies the conditions, the authentication device 30 sends access information for accessing the site of the web application for identity verification to the mobile terminal 10. If the process of sending the attached SMS e-mail matches the input information entered by accessing the site and the confirmation information provided by the operator to confirm that the user is the actual user, the user screen will be displayed. and a process of guiding the mobile terminal 10 to the screen for the user based on the guidance information provided by the business operator.

In the processing performed by the authentication device 30, an operation program stored in a storage unit having ROM and RAM of the authentication device 30 and a control unit having a CPU that controls the entire authentication device 30 cooperate. Since the authentication device 30 provides a Web application site, a program for that purpose is also stored in the storage unit, and the operation of the Web application for the mobile terminal 10 is also performed by this program and the control unit. Realized through collaboration.

[Guidance method]
Further, as understood through the description of the guidance system 1, this specification also discloses a guidance method for guiding a user to a screen for the user provided by an operator.
The guidance method is to add access information to the mobile terminal 10 to access the site of the web application for identity verification when the usage history of the mobile number of the mobile terminal 10 owned by the user satisfies the conditions. If the procedure for sending an SMS e-mail sent by the user and the information entered by accessing the site and the confirmation information provided by the business operator to confirm the identity of the user match, and the identity can be confirmed, the user will be guided to the user screen. and a procedure for guiding the mobile terminal 10 to the user screen based on guidance information provided by the business operator.

[program]
Furthermore, it can be said that this specification also discloses a program for the authentication device 30 of the service provider of the guidance system 1 that guides the user to a screen for the user provided by the provider. If the usage history of the mobile number of the mobile terminal 10 owned by the user satisfies the conditions, access information for accessing the site of the web application for personal identification is sent to the authentication device 30. If the process of sending the attached SMS e-mail matches the input information entered by accessing the site and the confirmation information provided by the operator to confirm that the user is the actual user, the user screen will be displayed. At least a process of guiding the mobile terminal 10 to the user screen is executed based on the guidance information provided by the operator for guidance.

Although the present invention has been described using the embodiments, the present invention is not limited to the above-described embodiments, and modifications and improvements that do not depart from the technical idea are also within the technical scope of the present invention. , which is clear to those skilled in the art from the description of the claims.

DESCRIPTION OF SYMBOLS 1... Guidance system, 10... Portable terminal, 11... Screen, 20... Business operator apparatus, 30... Authentication apparatus, 40... Usage history database, N... Network

Claims (5)

A guidance system that guides a user to a user screen for the user provided by an operator,
The guidance system includes:
a mobile terminal possessed by the user and connectable to a network;
an operator device of the operator connectable to the network;
an authentication device of a service provider connectable to the network, which authenticates the person based on the user information provided by the provider device and guides the mobile terminal to the user screen;
The user information is
a mobile phone number of the mobile terminal;
a URL of a user screen for guiding to the user screen;
and confirmation information for confirming that the user is the person himself/herself,
The authentication device
a process of sending an SMS mail to the mobile terminal to which access information for accessing the site of the web application for personal identification is added when the usage history of the mobile number satisfies the conditions;
If the input information entered by accessing the site matches the confirmation information and the identity is confirmed, the web screen provided by the business operator device is displayed on the mobile terminal based on the URL of the user screen. a process of guiding the mobile terminal to the user screen by issuing an instruction;
A guidance system characterized by performing 2. The guidance system according to claim 1, wherein said confirmation information includes a plurality of authentication keys as information for confirming whether said user is the person himself/herself. An authentication device of a service provider of a guidance system that guides a user to a user screen for the user provided by the provider,
The authentication device
Access to access a Web application site for identity verification to the mobile terminal when the usage history of the mobile terminal number of the mobile terminal owned by the user, which is provided by the business operator device of the business operator, satisfies the conditions. A process of sending an SMS mail with information added;
If the input information entered by accessing the site matches the confirmation information provided by the business operator device for confirming whether the user is the actual user, and the user can be verified, the user is guided to the user screen. a process of guiding the mobile terminal to the user screen by instructing the mobile terminal to display the web screen provided by the business operator apparatus based on the URL of the user screen provided by the article vendor apparatus; An authentication device characterized by performing A guidance method in an authentication device of a service provider that guides a user to a user screen for the user provided by the provider,
The authentication device of the service provider,
Access to access a Web application site for identity verification to the mobile terminal when the usage history of the mobile terminal number of the mobile terminal owned by the user, which is provided by the business operator device of the business operator, satisfies the conditions. A procedure for sending an SMS mail with information added;
If the input information entered by accessing the site matches the confirmation information provided by the business operator device for confirming whether the user is the actual user, and the user can be verified, the user is guided to the user screen. a step of guiding the mobile terminal to the user screen by instructing the mobile terminal to display a web screen provided by the business operator apparatus based on the URL of the user screen provided by the article provider apparatus; A guidance method comprising: A program for an authentication device of a service provider of a guidance system that guides a user to a user screen for the user provided by the provider,
for the authentication device,
Access to access a Web application site for identity verification to the mobile terminal when the usage history of the mobile terminal number of the mobile terminal owned by the user, which is provided by the business operator device of the business operator, satisfies the conditions. A process of sending an SMS mail with information added;
If the input information entered by accessing the site matches the confirmation information provided by the business operator device for confirming whether the user is the actual user, and the user can be verified, the user is guided to the user screen. a process of guiding the mobile terminal to the user screen by instructing the mobile terminal to display the web screen provided by the business operator apparatus based on the URL of the user screen provided by the article vendor apparatus; A program characterized by causing at least the execution of

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