JP7149988B2 - Information processing system, information processing device, method and program - Google Patents

Description

TECHNICAL FIELD The present disclosure relates to technology for identifying users using user identification information and providing services.

Conventionally, various systems using different user identification information depending on the type of processing have been used (see Non-Patent Documents 1 and 2).

Rakuten, Inc. “Rakuten PointClub: Rakuten Point Guide”, [searched June 21, 2020], Internet <URL: https://point.rakuten.co.jp/guidance/?l-id=point_header_guidance2> Rakuten Payment Co., Ltd. "Rakuten Pay - Easy payment both in town and online! Use limited time points!" [Searched June 21, 2020], Internet <URL: https://pay.rakuten.co.jp/?l -id=header_nav_top＞

2. Description of the Related Art Conventionally, there are various systems that can execute a plurality of types of processing and that use different user identification information depending on the type of processing. However, in such a system, even when different types of processing are sequentially executed for the same user, the user identification information differs for each type of processing. , an operation to acquire user identification information is performed.

In view of the above-described problems, the present disclosure is capable of executing a plurality of types of processing, and in a system in which different user identification information is used according to the type of processing, the work of acquiring user identification information is reduced. The challenge is to

An example of the present disclosure includes identification information receiving means for receiving user identification information presented by a user for a first process executed before a second process; determining means for determining whether the received user identification information is the first user identification information for one process or the second user identification information for the second process; and second processing means for performing the second processing after the first processing based on the second user identification information when it is determined to be the second user identification information. processing system.

The present disclosure can be understood as an information processing device, a system, a method executed by a computer, or a program executed by a computer. The present disclosure can also be understood as recording such a program in a recording medium readable by a computer, other device, machine, or the like. Here, a computer-readable recording medium is a recording medium that stores information such as data and programs by electrical, magnetic, optical, mechanical or chemical action and can be read by a computer. Say.

According to the present disclosure, it is possible to reduce the work of acquiring user identification information in a system that can execute a plurality of types of processing and uses different user identification information according to the type of processing. Become.

1 is a schematic diagram showing the configuration of an information processing system according to an embodiment; FIG. It is a figure showing the outline of the hardware constitutions of the information processing system concerning an embodiment. It is a figure showing the outline of functional composition of an information processing system concerning an embodiment. 1 is a flowchart and a communication sequence (1) showing an outline of a payment flow according to an embodiment; 4 is a flowchart and a communication sequence (2) showing an outline of a payment flow according to an embodiment; 4 is a flowchart and communication sequence (3) showing an outline of a payment flow according to an embodiment; 4 is a flowchart and a communication sequence (4) showing an outline of a payment flow according to an embodiment; It is a figure which shows the outline|summary of the point provision file produced in embodiment. 4 is a diagram showing an overview of data stored by a payment user identification information storage unit (second storage unit) in the embodiment; FIG. 4 is a flowchart and a communication sequence showing an outline of a point awarding flow according to the embodiment;

Hereinafter, embodiments of an information processing system, an information processing device, a method, and a program according to the present disclosure will be described based on the drawings. However, the embodiments described below are illustrative of the embodiments, and the information processing system, information processing apparatus, method, and program according to the present disclosure are not limited to the specific configurations described below. . For implementation, a specific configuration may be appropriately adopted according to the mode of implementation, and various improvements and modifications may be made.

In this embodiment, an embodiment in which an information processing system, an information processing device, a method, and a program according to the present disclosure are implemented in a settlement system will be described. However, the information processing system, information processing device, method, and program according to the present disclosure can be widely used for technology for providing services to users based on user identification information, and the application target of the present disclosure are not limited to the examples shown in the embodiments.

<System configuration>
FIG. 1 is a schematic diagram showing the configuration of a system according to this embodiment. The system according to this embodiment includes a point processing server 1 that can communicate with each other by being connected to a network, a payment processing server 3, one or more POS (point of sale) terminals 5, one or more users a terminal 9; In this embodiment, a configuration in which point processing and payment processing are processed in different servers will be described as an example, but the configurations of networks and devices are not limited to those illustrated in this embodiment. For example, point processing and payment processing may be processed by a single server, or each of the point processing and payment processing may be distributed to a plurality of servers and processed.

A system according to this embodiment is a system capable of executing a first process, a second process, and a third process. In this embodiment, the first process is a process of acquiring a usable balance of a predetermined type of value associated with the user's account, and transmitting the available balance of the value to the sender of the user identification information (this embodiment In the form, it is at least one of a process of notifying the POS terminal) and a process of allocating the value to part or all of the payment. is processed by the first processing unit, which will be described later. Further, in the present embodiment, the second processing is settlement processing performed for the user, and is processed by the second processing unit described later. Further, in the present embodiment, the third process is a process of adding the balance of a predetermined value associated with the user's account according to the amount of the settlement process (in the present embodiment, point awarding process). , is executed by a third processing unit, which will be described later, after the second processing related to the target user.

However, the specific contents of the first processing, the second processing, and the third processing described in the present embodiment are examples when applying the technology according to the present disclosure, and are disclosed in the present embodiment. is not limited to specific examples. For example, the first process may be a discount process that does not use points (coupon code discount, etc.), and the second process is a payment process that uses values other than general currency (points, miles, etc.). may be In addition, the technology according to the present disclosure can be applied to various systems using different user identification information depending on the type of processing.

FIG. 2 is a diagram showing an outline of the hardware configuration of the system according to this embodiment. The point processing server 1 is a server for providing point services to users. The point processing server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an EEPROM (Electrically Erasable and Programmable Read Only Memory) and HDD (Hard Disk). It is a computer including a device 14, a communication unit 15 such as a NIC (Network Interface Card), and the like. However, the specific hardware configuration of the point processing server 1 can be appropriately omitted, replaced, or added according to the mode of implementation. Also, the point processing server 1 is not limited to a device consisting of a single housing. The point processing server 1 may be realized by a plurality of devices using so-called cloud or distributed computing technology.

The payment processing server 3 is a server for providing payment services to users. The payment processing server 3, like the point processing server 1, is a computer including a CPU 31, a ROM 32, a RAM 33, a storage device 34, a communication unit 35, and the like. However, the specific hardware configuration of the payment processing server 3 can be appropriately omitted, replaced, or added according to the mode of implementation. Moreover, the payment processing server 3 is not limited to a device consisting of a single housing. The payment processing server 3 may be realized by a plurality of devices using so-called cloud or distributed computing technology.

The POS terminal 5 is a terminal device that is set at a place such as a store where a user purchases products or services, and performs settlement or the like when purchasing products/services. The POS terminal 5 is a computer including a CPU 51, a ROM 52, a RAM 53, a storage device 54, a communication unit 55, an input device 56, an output device 57, and the like. Here, the POS terminal 5 includes, as the input device 36, a device for reading user identification information, such as an optical code reader or an RFID reader, in addition to a keyboard and touch panel. However, the specific hardware configuration of the POS terminal 5 can be appropriately omitted, replaced, or added according to the mode of implementation. For example, instead of a conventional POS register terminal, a so-called smart phone, which has a touch panel display as an input/output device and allows a user to install and execute a desired application, may be used as the POS terminal 5 . The type of equipment that can be used is not limited. Also, the POS terminal 5 is not limited to a device consisting of a single housing. The POS terminal 5 may be realized by a plurality of devices using so-called cloud or distributed computing technology.

A user terminal 9 is a terminal device used by a user. The user terminal 9 is a computer including a CPU, ROM, RAM, storage device, communication unit, input device, output device, etc. (not shown). Also, the user terminal 9 is not limited to a device consisting of a single housing. The user terminal 9 may be realized by a plurality of devices using so-called cloud or distributed computing technology. A user uses various services provided by the point processing server 1 and the payment processing server 3 via these user terminals 9 .

FIG. 3 is a diagram showing an outline of the functional configuration of the information processing system according to this embodiment. In the POS terminal 5, the program recorded in the storage device 54 is read out to the RAM 53 and executed by the CPU 51 to control each hardware provided in the POS terminal 5, whereby the identification information reading section 61 , a first transmission unit 62 and a second transmission unit 63 . In this embodiment and other embodiments described later, each function of the POS terminal 5 is executed by the CPU 51, which is a general-purpose processor. may be performed by

The identification information reading unit 61 reads user identification information presented by the user for point balance acquisition/notification/use processing (first processing).

The first transmission unit 62 converts the user identification information read by the identification information reading unit 61 into point user identification information (first user identification information) for point balance acquisition/notification/use processing (first processing). or payment user identification information (second user identification information) for payment processing (second processing), the user identification information is used to acquire/notify/use points balance It is transmitted to the point processing server (first processing server) 1 to be processed.

When the user identification information read by the identification information reading unit 61 is payment user identification information (second user identification information), the second transmission unit 63 performs point balance acquisition/notification/use processing (first processing ), the payment user identification information is transmitted to the payment processing server (second processing server) 3 that performs payment processing (second processing).

In the point processing server 1, a program recorded in the storage device 14 is read out to the RAM 13, executed by the CPU 11, and each hardware provided in the point processing server 1 is controlled to perform point user identification. Information generation unit (first generation unit) 21, point user identification information storage unit (first storage unit) 22, identification information reception unit 23, determination unit 24, user identification unit 25, point processing unit (first processing unit) 26 and an information processing device including a point giving unit (third processing unit) 27 . In addition, in this embodiment and other embodiments described later, each function of the point processing server 1 is executed by the CPU 11, which is a general-purpose processor. It may be executed by a processor.

The point user identification information generation unit (first generation unit) 21 performs point balance acquisition/notification/use processing (first processing) and/or point awarding processing (third processing) in response to a request from the user terminal 9. Generate point user identification information (first user identification information) for In this embodiment, the point user identification information is identification information for accessing the user's account. In this embodiment, an example will be described in which vendor user identification information, which is generated with a different value each time it is generated and is invalidated according to a predetermined condition, is used as the point user identification information. Other aspects may be employed. For example, the point user identification information may be fixed information rather than temporary information. At this time, the fixed user identification information may be displayed on the point service application, or may be recorded on the card medium.

The point user identification information storage unit (first storage unit) 22 stores the generated point user identification information (first user identification information) in association with the user of the user terminal 9 .

The identification information receiving unit 23 receives user identification information presented by the user for point balance acquisition/notification/use processing (first processing). Further, the identification information receiving unit 23 performs point granting processing (third processing), after completion of payment processing (second processing), for point balance acquisition/notification/use processing or payment processing. Receive user identification information provided by a user.

The determination unit 24 determines whether the received user identification information is point user identification information (first user identification information) for point balance acquisition/notification/use processing (first processing) for the user, or It is determined whether the information is payment user identification information (second user identification information) for payment processing (second processing) executed after point balance acquisition/notification/use processing.

When the user identification unit 25 determines that the received user identification information is the payment user identification information (second user identification information), the user identification unit 25 sends the payment processing unit (second processing unit) 44 of the payment processing server 3 , by searching the payment user identification information storage unit (second storage unit) 42 using the received payment user identification information, point balance acquisition/notification/use processing (first processing) and/or point award processing A user who is a target of (third processing) is specified.

The point processing unit (first processing unit) 26 performs point Balance acquisition/notification/use processing (first processing) is performed. At this time, the point processing unit (first processing unit) 26 searches the point user identification information storage unit (first storage unit) 22 using the point user identification information received by the identification information reception unit 23, Identify a user who is the target of point balance acquisition/notification/use processing.

The point granting unit (third processing unit) 27 determines whether the user associated with the point user identification information (first user identification information) received by the identification information receiving unit 23 or the user identified by the user identification unit 25 has made a payment. A point giving process (third process) is performed after the process (second process).

In the payment processing server 3, the program recorded in the storage device 34 is read out to the RAM 33 and executed by the CPU 31 to control each hardware provided in the payment processing server 3, thereby identifying the payment user. It functions as an information processing device including an information generation unit (second generation unit) 41 , a payment user identification information storage unit (second storage unit) 42 , an instruction reception unit 43 and a payment processing unit (second processing unit) 44 . In addition, in this embodiment and other embodiments described later, each function of the payment processing server 3 is executed by the CPU 31, which is a general-purpose processor, but some or all of these functions may be implemented by one or more dedicated processors. It may be executed by a processor.

The payment user identification information generation unit (second generation unit) 41 generates payment user identification information (second user identification information) for payment processing (second processing) in response to a request from the user terminal 9. . In this embodiment, the payment user identification information is identification information for accessing the user's payment means. Note that in this embodiment, an example will be described in which one-time user identification information that is invalidated by being used once is used as the payment user identification information. Other aspects may be adopted for the information. For example, the payment user identification information may be fixed information rather than variable. At this time, the fixed user identification information may be displayed on the payment service application, or may be recorded on the card medium.

The payment user identification information storage unit (second storage unit) 42 stores the generated payment user identification information (second user identification information) in association with the user of the user terminal 9 .

The instruction receiving unit 43 receives an instruction to perform payment processing (second processing) based on the payment user identification information (second user identification information).

The payment processing unit (second processing unit) 44 determines that the received user identification information is payment user identification information (second user identification information), and performs payment processing (second process) is accepted, the payment process is performed based on the payment user identification information. At this time, the payment processing unit (second processing unit) 44 searches the payment user identification information storage unit (second storage unit) 42 using the payment user identification information received by the identification information reception unit 23. Identify the users for whom payment processing is to be performed.

<Process flow>
Next, the flow of processing executed by the information processing system according to this embodiment will be described. Note that the specific content and processing order of the processing described below are examples for carrying out the present disclosure. Specific processing contents and processing order may be appropriately selected according to the embodiment of the present disclosure.

4 to 7 are flowcharts and communication sequences showing an overview of the settlement flow according to this embodiment. The process shown in this flow chart is performed by the customer (user) after the bar code attached to the product or service is scanned at the POS terminal 5 or the price of the product/service is input by the store clerk (operator). This is triggered by an operation (for example, pressing a "subtotal" button, etc.) for fixing the settlement amount.

In steps S101 to S107, the user's payment amount is determined, and it is determined whether or not the point service is used. When the POS terminal 5 accepts the payment amount confirmation operation by the operator, the POS terminal 5 confirms the payment amount by the user (step S101), and displays an input reception screen (for example, a A screen for receiving an instruction operation for presence/absence or a standby screen for reading user identification information) is output (step S102). At this time, the operator asks the user whether or not the point service is used, and requests the user to present user identification information (point user identification information in this embodiment) for using the point service. If the user wishes to use the point service, the user must inform the operator of that fact, and use a medium (user terminal on which the code is displayed, a card on which the code is printed, or a (e.g., RFID tag). Here, the code indicating the user identification information may have the form of a one-dimensional code (so-called bar code) or a two-dimensional code (so-called two-dimensional bar code).

In this embodiment, the vendor user identification information generated by the point processing server 1 is used as the point user identification information. The point user identification information generation unit (first generation unit) 21 of the point processing server 1 receives the point user identification transmitted (step S103) by the point service application activated on the user terminal 9 such as a smartphone used by the user. An information issue request is received via the Internet, and point user identification information for point processing is generated and issued (step S104). The point user identification information generated here is recorded in association with the user ID in the point user identification information storage section (first storage section) 22 of the point processing server 1 .

However, at this time, the user may present user identification information other than the point user identification information. In this embodiment, an example will be described in which the user presents the user identification information for payment processing knowing that it can also be used for point processing or by mistake. In this embodiment, one-time user identification information generated by the payment processing server 3 (user identification information that can be used only once and is invalidated once used) is used as payment user identification information. is used. The payment user identification information generation unit (second generation unit) 41 of the payment processing server 3 generates a payment processing application (same as the above-described point service application) started on the user terminal 9 such as a smartphone used by the user. Receives a payment user identification information issue request sent (step S103) by the application (which may be implemented as an application of the . The payment user identification information generated here is recorded in association with the user ID in the payment user identification information storage unit (second storage unit) 42 of the payment processing server 3 .

Here, the user ID is an ID managed by a user management system (not shown) accessible from both the point processing server 1 and the payment processing server 3 . Therefore, in the present embodiment, the point processing server 1 and the payment processing server 3 can confirm the identity of users with different user identification information through the user IDs managed by the user management system.

Note that the point service application and the payment processing application executed in the user terminal 9 may be implemented as one application having both functions. Hereinafter, these applications will be collectively referred to as point/payment processing applications. The point/payment processing application of the user terminal 9 receives the issued point user identification information or payment user identification information, and sends a code (one-dimensional/two-dimensional code) based on the received user identification information to the user terminal 9. It is displayed on the display (step S106). The user presents the displayed code to the operator, and the operator uses the code reader of the POS terminal 5 to read the user identification information from the displayed code.

When the POS terminal 5 accepts an operation indicating that the user does not wish to use the point service (NO in step S107), the processing relating to the use of the point service is skipped, and the processing proceeds to step S123. On the other hand, when the identification information reading unit 61 of the POS terminal 5 reads the user identification information by the operator's operation (YES in step S107), the process proceeds to step S109.

In steps S109 to S110, a point balance inquiry request and accompanying user identification information are transmitted and received. When the user identification information is read from the code presented by the user through the operation of the operator, the first transmission unit 62 of the POS terminal 5 determines that the user wishes to use the point service (YES in step S107), and reads the code from the code. The read user identification information (point user identification information or payment user identification information in this embodiment) is transmitted to the point processing server 1 (step S109). The identification information receiving unit 23 of the point processing server 1 receives the user identification information transmitted from the POS terminal 5 (step S110). After that, the process proceeds to step S111.

In steps S111 to S116, when the received user identification information is payment user identification information, the target user is specified based on the payment user identification information. The determination unit 24 determines whether the received user identification information is point user identification information or payment user identification information (step S111). A method of determining whether it is point user identification information or payment user identification information will be described later in the description of FIG. Here, when it is determined that the received user identification information is the point user identification information, the processing from step S112 to step S116 is skipped, and the processing proceeds to step S117.

On the other hand, if the received user identification information is determined to be the payment user identification information, the target user cannot be specified within the point processing server 1 . Therefore, the user specifying unit 25 of the point processing server 1 transmits payment user identification information to the payment processing server 3 to inquire about the target user (step S112). When the payment processing unit (second processing unit) 44 of the payment processing server 3 receives the inquiry, using the received payment user identification information as a search key, the payment user identification information storage unit ( By searching the second storage unit 42, the corresponding user ID is extracted (step S113) and sent to the point processing server 1 (step S114). The user identification unit 25 of the point processing server 1 identifies the target user based on the user ID received from the payment processing server 3 (step S115). When the target user is identified, the point user identification information generation unit (first generation unit) 21 of the point processing server 1 issues the point user identification information to the target user, and with the issued point user identification information, The payment user identification information received from the POS terminal 5 is replaced (step S116). After that, the process proceeds to step S117.

In steps S117 and S118, the point balance is obtained and notified. The point processing unit (first processing unit) 26 of the point processing server 1 acquires the point balance of the target user account based on the user ID or the point user identification information (step S117), the target user's point user identification information and The point balance is transmitted to the POS terminal 5 (step S118). The transmitted information is received by the POS terminal 5, and then the process proceeds to step S119.

From step S119 to step S122, points are used according to the user's request. The POS terminal 5 displays the point balance of the target user account received in step S118, and displays a screen for receiving an instruction as to whether or not all or part of these points should be used for the current payment. (step S119). If the instruction not to apply the points to settlement is accepted (NO in step S120), the point use process is skipped and the process proceeds to step S123. On the other hand, if an instruction to use points (to be used for payment) and an instruction to specify the amount of points to be used are received (YES in step S120), the POS terminal 5 receives the received point use instruction and The used point amount is transmitted to the point processing server 1 . The point processing server 1 receives the information transmitted from the POS terminal 5, and the point processing unit (first processing unit) 26 of the point processing server 1 removes the specified amount of points from the point balance of the target user account. Decrease to update the point balance. When the point processing server 1 confirms that the use of the points has been accepted, the POS terminal 5 deducts the amount equivalent to the points used from the payment amount, thereby allocating the points to part or all of the payment. , the settlement amount is changed (steps S121 and S122). After that, the process proceeds to step S123.

In steps S123 to S126, a settlement method is selected, and settlement processing according to the selection is executed. The POS terminal 5 displays a screen for accepting the payment method desired by the user, and accepts selection of the payment method (confirmation operation by pressing the declaration key) (step S123). Here, when an instruction to use a payment method other than the payment method by the payment processing server 3 (hereinafter referred to as "non-target payment method"), such as cash, is accepted, the POS terminal 5 (step S124) to complete the payment (step S134). Description of details of processing by non-target payment means is omitted. On the other hand, when the payment processing server 3 accepts an instruction to use a payment method (hereinafter referred to as "target payment method"), the POS terminal 5 sets the user identification information read in step S107 to the payment user identification information. (step S125). If it is determined that the user identification information read in step S107 is the payment user identification information (YES in step S125), the process proceeds to step S128.

On the other hand, if it is determined that the user identification information read in step S107 is not the payment user identification information (NO in step S125), the payment user identification information for the target payment means has not been acquired, so the operator asks the user is requested to present payment user identification information (settlement user identification information in this embodiment) for using the target payment method, and the identification information reading unit 61 of the POS terminal 5 reads the displayed code to identify the payment user. The identification information is read (step S126). After that, the process proceeds to step S128.

Here, the payment processing server 3 that receives the request for issuing the payment user identification information from the user terminal 9 generates and issues the payment user identification information, and the user terminal 9 receives the issued payment user identification information. The flow of processing for displaying and reading the settlement user identification information from the code by the POS terminal 5 is substantially the same as the flow of processing from step S105 to step S107, and thus description thereof will be omitted.

In steps S128 and S129, instructions for payment by the target payment method are transmitted and received. When it is determined in step S125 that the user identification information read in step S107 is the payment user identification information (YES in step S125), or when the payment user identification information is read in step S126, the POS terminal The second transmission unit 63 of 5 combines the payment processing instruction and payment user identification information by the target payment method with payment information including the payment amount (if points are used, the payment amount after change), and performs payment processing. It is transmitted to the server 3 (step S128). That is, in this embodiment, if the POS terminal 5 has transmitted the settlement user identification information to the point processing server 1 in step S109, it also transmits this to the settlement processing server 3 after the point processing. , the payment user identification information read once is reused. When the instruction receiving unit 43 of the payment processing server 3 receives the payment processing instruction, payment user identification information, and payment information transmitted from the POS terminal 5 (step S129), the process proceeds to step S131.

In steps S131 to S136, settlement of the settlement amount and recording of information are performed. The payment processing unit (second processing unit) 44 of the payment processing server 3 uses the payment user identification information transmitted and received from the POS terminal 5 as a payment user identification that was issued in the past in the payment processing server 3 and is currently valid. By confirming that it matches the information, the payment is authorized (step S131). When the payment is approved, the payment processing unit (second processing unit) 44 settles the payment amount related to the payment processing instruction received in step S129 (step S132), and notifies completion of the payment to the POS terminal 5 and the user terminal. 9 is notified to the point/payment processing application (step S133). The POS terminal 5 receives the payment completion notice from the payment processing server 3 and completes the payment (step S134).

In addition, in this embodiment, since a bar code payment method including server-type electronic money is adopted, the payment processing server 3 reduces the electronic money balance of the target user managed by the server by an amount equivalent to the payment amount. to make the payment. However, the specific content of the payment processing executed here may adopt different processing content depending on the payment method, and the processing content of the payment processing is not limited to the examples described in the present disclosure.

Conventionally, there is a method in which a mobile terminal or the like owned by a user is used when the user makes a payment at an actual store. More specifically, there is a method in which a dedicated application is downloaded to a mobile terminal, a code displayed on the application is presented, and the store reads the code to receive payment information. There is a method of scanning a code containing an identifier indicating the presented shop, and sending the read shop identifier and information such as the payment amount together to the payment server. In addition, there is a service that gives points according to the amount of payment, campaigns, etc. at the time of payment.

However, in actual operations, it is almost always necessary to read the point card before settlement at the store. This is because the transaction is completed when the settlement operation (the operation of inputting the deposit amount) is completed on the POS terminal 5 . In addition, point processing includes not only the process of simply setting user identification information in transaction data, but also the processing necessary before the completion of the transaction, such as the processing of paying part of the current points and the calculation processing of the points granted for the current purchase. processing is included.

According to the payment flow described above, it is possible to realize payment by reusing the code presented by the user for awarding/applying points without changing the current operation flow.

When the payment is completed, the POS terminal 5 converts the point user identification information and/or the payment user identification information read from the user terminal 9 in the current payment to the target user's payment amount (if points are used, the changed (Payment amount) and payment date/time information are stored in a point giving file (step S135). Here, the point giving file is a file that is generated for each accumulation period set in advance, and that is transmitted and batch-processed when the accumulation period elapses. However, the accumulation period of the point-giving file and the cycle of batch processing are not limited to the one-day unit exemplified in the present embodiment. Further, when the payment is completed, the payment user identification information storage unit (second storage unit) 42 of the payment processing server 3 stores the payment user identification information used for the payment, the user ID of the target user, the payment date and time, and the payment amount. They are stored in association with each other (step S136). After that, the processing shown in this flowchart ends.

FIG. 8 is a diagram showing an overview of the point giving file created in this embodiment. In the point giving file, user identification information, settlement date and time, and settlement amount are associated with each record number and recorded. Here, although the point user identification information and the payment user identification information are mixedly recorded in the point grant file, the point user identification information and the payment user identification information can be distinguished according to a predetermined rule. For example, even if the point user identification information and the payment user identification information are the same 16-digit decimal number, the range of numerical values generated in advance as the user identification information between the point processing server 1 and the payment processing server 3 By determining a bit for discrimination and referring to it, it is possible to discriminate whether the user identification number is for point processing or for settlement processing. In this embodiment, the point user identification information is a 16-digit decimal number starting with "1111", and the payment user identification information is a 16-digit decimal number starting with "1212". The processing entity in this system, such as the processing server 3 and the POS terminal 5, determines whether the user identification number is for point processing or payment processing by referring to the first four digits of the user identification number. can do

FIG. 9 is a diagram showing an outline of data stored by the payment user identification information storage unit (second storage unit) 42 of the payment processing server 3 in this embodiment. In the payment user identification information storage unit 42, payment user identification information starting from "1212", user ID, payment date and time, and payment amount are associated and recorded for each record number.

FIG. 10 is a flow chart and a communication sequence showing an overview of the point awarding flow according to this embodiment. The processing shown in this flowchart is batch processing that is executed at predetermined intervals (for example, once a day). However, the accumulation period of the point-giving file and the cycle of batch processing are not limited to the one-day unit exemplified in the present embodiment. For example, the point granting flow may be executed when a predetermined number of records are accumulated in the point granting file.

In steps S201 and S202, a point giving file is transmitted and received. The POS terminal 5 transmits to the point processing server 1 a point grant file in which information is accumulated for a predetermined period (one day in the example of the present embodiment) (step S201), and the identification information of the point processing server 1 is transmitted. The receiving unit 23 receives the point giving file transmitted from the POS terminal 5 (step S202). After that, the process proceeds to step S203.

In steps S203 and S204, the type of user identification information in the point giving file is determined. As described above, in the point grant file, the point user identification information and/or the payment user identification information read from the user terminal 9 at the time of payment are stored in the target user's payment amount (if points are used, the changed payment amount ) and settlement date/time information are stored in association with each other. Therefore, the determination unit 24 of the point processing server 1 that has received the point grant file reads the unprocessed user identification information accumulated in the point grant file (step S203), and the read user identification information is the point user identification information. It is determined whether it is identification information or payment user identification information (step S204). Since the specific method of determination is as described with reference to FIG. 8, description thereof will be omitted. Here, if it is determined that the read user identification information is the point user identification information, the process proceeds to step S205. On the other hand, if it is determined that the read user identification information is the payment user identification information, the process proceeds to step S206.

In step S205, the user is identified based on the user identification information for point processing. When it is determined that the user identification information is the point user identification information, the point granting unit (third processing unit) 27 of the point processing server 1 uses the read user identification information as a search key to perform step S104 of the payment flow. By searching the point user identification information storage unit (first storage unit) 22 generated and recorded in 1, the corresponding user ID is extracted and the user to whom points are given is specified. After that, the process proceeds to step S210.

In steps S206 to S209, the user is identified based on the user identification information for payment processing. If the user identification information is determined to be the payment user identification information, the user identification unit 25 of the point processing server 1 transmits the payment user identification information to the payment processing server 3 to inquire about the corresponding user (step S206). When the payment processing unit (second processing unit) 44 of the payment processing server 3 receives the inquiry, it uses the received payment user identification information as a search key to store the payment user identification information storage unit (second storage unit) recorded in the payment flow. section) 42 to extract the corresponding user ID (step S207) and reply to the point processing server 1 (step S208). The user specifying unit 25 of the point processing server 1 specifies a user to whom points are given based on the user ID answered from the settlement processing server 3 (step S209). After that, the process proceeds to step S210.

In step S210, points are given to the specified user. The point granting unit (third processing unit) 27 of the point processing server 1 adds points calculated according to the payment amount (for example, 1 % points), or add predetermined points set in advance in a campaign or the like. After that, the process proceeds to step S211.

In step S211, it is confirmed whether or not processing has been completed for all user identification information contained in the point grant file. The point processing server 1 confirms whether or not the processing from step S203 to step S210 has been completed for all the user identification information included in the received point grant file. If unprocessed user identification information remains in the point grant file, the process proceeds to step S203. That is, the processing shown in this flowchart is repeatedly executed until the processing is completed for all the user identification information included in the point giving file. On the other hand, if there is no unprocessed user identification information left in the point giving file, that is, if the processing of all the user identification information contained in the point giving file is completed, the processing shown in this flow chart ends.

As described above, conventionally, there is a service that gives points according to the settlement amount, campaigns, etc. at the time of settlement. However, the code used for payment and the code used for awarding points exist independently of each other. Therefore, the user needs to present a plurality of codes to the store for settlement and awarding of points, which is cumbersome. Also, for some users, it was not clear that these codes were separate, and in some cases they lost the opportunity to earn points.

According to the point-giving flow described above, for example, in the payment flow shown in FIGS. Even if only the user identification information for payment processing can be acquired, such as when the target payment method is selected in S123), a mechanism is provided to give points using the code presented by the user at the time of payment. Realization is possible. Further, the above-described point awarding flow is not limited to the system adopting the settlement flow according to the present embodiment shown in FIGS. It is also applicable to conventional systems without

<Variation>
In the above embodiment, an example was described in which a payment instruction is transmitted to the payment processing server 3 (step S128) in response to selection of a payment method (confirmation operation by pressing the declaration key) (step S123). . However, the payment instruction to the payment processing server 3 may be omitted when the POS terminal 5 can automatically confirm that the user identification information read in step S107 is the payment user identification information. By doing so, it is possible to further reduce the trouble of the user and the operator in the point processing and the settlement processing.

In addition, in the above embodiments, the one-dimensional/two-dimensional code and the optical code reader were mainly described as means for acquiring user identification information. means (for example, RFID and IC reader, character string and OCR, etc.) may be adopted.

1 point processing server 3 payment processing server 5 POS terminal 9 user terminal

Claims (15)

An information processing system comprising a first processing server that executes a first process and a second processing server that executes a second process,
The first processing server,
identification information receiving means for receiving user identification information acquired by a store terminal from a user terminal of a user who requested information for the first process executed before the second process;
The user identification information presented by the user for the first process and received by the identification information receiving means is the first user identification information used in the first process, or Determination means for determining whether it is the second user identification information used for processing;
the second user identification information when it is determined that the user identification information presented by the user for the first process and received by the identification information receiving means is the second user identification information; user identification means for identifying first user identification information corresponding to the received user identification information by querying the second processing server using
A first processing means for performing the first processing based on the first user identification information ,
The second processing server comprises second processing means for performing the second processing after the first processing,
Information processing system. The second processing server,
further comprising an instruction receiving means for receiving an instruction to perform the second process based on the second user identification information;
The second processing means determines that the received user identification information is the second user identification information, and has received an instruction to perform the second processing based on the second user identification information. If accepted, perform the second process based on the second user identification information;
The information processing system according to claim 1. The first processing means performs the first process for the user associated with the first user identification information received by the identification information receiving means or the user identified by the user identification means.
The information processing system according to claim 1 or 2. The first processing server,
a first generation means for generating first user identification information for the first process in response to a request from a user terminal;
a first storage means for storing the generated first user identification information in association with the user of the user terminal;
The first processing means searches the first storage means using the first user identification information received by the identification information receiving means to identify the user to be subjected to the first process.
The information processing system according to any one of claims 1 to 3. The second processing server,
a second generation means for generating second user identification information for the second process in response to a request from a user terminal;
a second storage means for storing the generated second user identification information in association with the user of the user terminal;
The second processing means searches the second storage means using the second user identification information received by the identification information receiving means to identify the user to be subjected to the second process.
The information processing system according to any one of claims 1 to 4. The user specifying means specifies a user to be subjected to the first process by causing the second processing means to search the second storage means using the received second user identification information. ,
The information processing system according to claim 5. The second process is a payment process performed for the user,
The second user identification information is identification information for accessing the user's payment method,
The information processing system according to any one of claims 1 to 6. The first process includes a process of acquiring a usable balance of a predetermined type of value associated with the account of the user, a process of notifying the sender of the user identification information of the usable balance of the value, and at least one of a process of applying the value to part or all of the payment made for the user ,
the first user identification information is identification information for accessing the user's account;
The information processing system according to claim 7. identification information reading means for reading user identification information presented by a user who requested information for a first process executed by the first processing server;
The user identification information presented by the user for the first process and read by the identification information reading means is the first user identification information used in the first process, or the second process a first transmission means for transmitting to the first processing server the second user identification information, regardless of whether it is the second user identification information used in the second processing executed by the server;
When the user identification information read by the identification information reading means is the second user identification information, the second user identification information is transmitted to the second processing server after the first processing. a second transmission means for
Information processing device. The second process is a payment process performed for the user,
The second user identification information is identification information for accessing the user's payment method,
The information processing apparatus according to claim 9 . The first process includes a process of acquiring a usable balance of a predetermined type of value associated with the account of the user, a process of notifying the sender of the user identification information of the usable balance of the value, and at least one of a process of applying the value to part or all of the payment made for the user ,
the first user identification information is identification information for accessing the user's account;
The information processing apparatus according to claim 9 or 10. In an information processing system comprising a first processing server that executes a first process and a second processing server that executes a second process,
the first processing server,
an identification information receiving step of receiving user identification information acquired by a store terminal from a user terminal of a user who requested information for the first process executed before the second process;
The user identification information presented by the user for the first process and received in the identification information receiving step is the first user identification information used in the first process, or a determination step of determining whether it is the second user identification information used for processing;
the second user identification information when it is determined that the user identification information presented by the user for the first processing and received in the identification information receiving step is the second user identification information; a user identification step of identifying first user identification information corresponding to the received user identification information by querying the second processing server using
a first processing step of performing the first processing based on the first user identification information;
how to run. In an information processing system comprising a first processing server that executes a first process and a second processing server that executes a second process,
the first processing server,
identification information receiving means for receiving user identification information acquired by a store terminal from a user terminal of a user who requested information for the first process executed before the second process;
The user identification information presented by the user for the first process and received by the identification information receiving means is the first user identification information used in the first process, or Determination means for determining whether it is the second user identification information used for processing;
the second user identification information when it is determined that the user identification information presented by the user for the first process and received by the identification information receiving means is the second user identification information; user identification means for identifying first user identification information corresponding to the received user identification information by querying the second processing server using
a first processing means for performing the first processing based on the first user identification information;
A program to function as the computer
an identification information reading step of reading user identification information presented by a user who requested information for a first process executed by the first processing server;
The user identification information presented by the user for the first process and read in the identification information reading step is the first user identification information used in the first process, or the second process a first sending step of sending to said first processing server a second user identification, whether it is for use in a second process performed by the server;
When the user identification information read in the identification information reading step is the second user identification information, the second user identification information is transmitted to the second processing server after the first processing. a second transmitting step of
how to run. the computer,
identification information reading means for reading user identification information presented by a user who requested information for a first process executed by the first processing server;
The user identification information presented by the user for the first process and read by the identification information reading means is the first user identification information used in the first process, or the second process a first transmission means for transmitting to the first processing server the second user identification information, regardless of whether it is the second user identification information used in the second processing executed by the server;
When the user identification information read by the identification information reading means is the second user identification information, the second user identification information is transmitted to the second processing server after the first processing. a second transmission means for
A program to function as

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