JP7185543B2 - business card management system - Google Patents

Description

The present invention relates to a business card management system for managing business card data.

Businesses and their employees manage their business partners' contacts mainly through their business cards. That is, by receiving a business card from the person in charge of the business partner and entering the information on the business card into a predetermined database, the name, company, department, address, telephone number, and FAX of the person in charge of the business partner can be obtained. Numbers, e-mail addresses, website URLs, etc. are converted into data and managed.

However, due to various circumstances, information such as the title, address, telephone number, and e-mail address of the person in charge of the business partner may be changed. Therefore, it is required to appropriately update the information after the change. An example of such a conventional business card management system is shown in Patent Document 1.

JP 2009-129239 A

As shown in Patent Document 1, in a conventional business card management system, when changing the information of a person who has already been registered, the person who receives notification of the change or notices the change must manually input each time. Was.

However, it is not necessarily the case that those who receive notification of the change will immediately enter the changed information into the database and convert it into data, and it is also unclear whether they will notice the change.

In other words, for information related to business cards, it is important to constantly monitor whether or not there is any change in the information of the person in charge of the business partner, and to perform maintenance. This is the current situation, and it is a burden.

Therefore, the present inventor invented a business card management system in view of the above problems.

A first invention is a business card management system for managing business card data, wherein the business card management system includes a text data input reception processing unit that receives input of text data to be analyzed, Based on this, an analysis request processing unit that causes a text data analysis computer to perform text analysis processing to determine whether there has been a change in the business card data; is a business card management system having a notification processing unit that performs notification.

A third aspect of the invention is a business card management system for managing business card data, wherein the business card management system includes a text data input acceptance processing unit that accepts input of text data to be analyzed; A business card having an analysis processing unit that performs text analysis processing to determine whether there has been a change in business card data based on the above, and a notification processing unit that notifies when it is determined that there has been a change in business card data as a result of the analysis management system.

By configuring as in these inventions, it is possible to automatically monitor whether or not there is a change in the information of the person in charge of the business partner, and to reduce the burden of operating and managing the business card data.

In the above-described invention, when the text data analysis computer determines that the business card data has been changed, the analysis request processing unit causes the changed person's name to be specified, and the notification processing unit It can be configured like a business card management system that notifies the identified person's name.

In the above-described invention, when the analysis processing unit determines that the business card data has been changed as a result of the text analysis processing, the name of the person who has changed is specified, and the notification processing unit It can be configured like a business card management system that notifies the specified person's name.

If there is any change in the business card data, it is preferable to be able to specify which person the change is for. Therefore, it can be configured as in the present invention.

In the above-described invention, the business card management system associates and stores an intention label indicating the type of intention to change the information related to the business card and the processing to be performed when the business card data is changed with respect to the intention label. When it is analyzed that the business card data has been changed by the text analysis process, the intention label is accepted as a determination result, and the notification processing unit determines the change item and/or according to the intention label in the determination result. Or it can be configured like a business card management system that notifies processing.

By notifying which items of the business card data should be changed and which processing should be performed, the workload of the person in charge of changing the business card data can be reduced.

In the above-described invention, the business card management system has a business card data change processing unit that accepts only the change part and/or processing according to the intention label in the determination result as a change input of the business card data. can be configured to

Business card data is important information for companies. However, there is a possibility that the contents of the data may be changed by a malicious person or by negligence. Therefore, it is possible to prevent an operation by a malicious person or an erroneous operation due to negligence by making it possible to input only the changed part of the business card data and the processing for it.

The text data in the above-described invention can be configured to include any one or more of mail data, daily business report data, and text data of voices of telephone conversations.

The text data to be analyzed may be any information as long as it indicates the change in the business card information of the person in charge of the business partner. For example, the text data described in the present invention is used. is preferred.

The business card management system of the first invention can be realized by causing a computer to read and execute the program of the invention. That is, a text data input reception processing unit that receives the input of text data to be analyzed in the computer, and based on the text data that has been input, the text data analysis computer performs text analysis processing to determine whether there has been a change in the business card data. A business card management program that functions as an analysis request processing unit that allows the business card data to be processed, and a notification processing unit that notifies when it is determined that the business card data has been changed as a result of the analysis in the text data analysis computer. can.

The business card management system of the third invention can be realized by loading and executing the program of the invention into a computer. That is, a computer is provided with a text data input reception processing unit that receives input of text data to be analyzed, an analysis processing unit that performs text analysis processing to determine whether or not business card data has been changed based on the input text data, As a result of the analysis, it can be configured as a business card management program that functions as a notification processing unit that notifies when it is determined that the business card data has been changed.

By using the business card management system of the present invention, it is possible to automatically monitor whether or not there is any change in the information related to the business card, and if there is any change, estimate the changed part and change it, so that the latest status can be obtained. can manage business cards.

1 is a block diagram schematically showing an example of the overall configuration of a business card management system of the present invention; FIG. 1 is a block diagram schematically showing an example of the hardware configuration of a computer used in the business card management system of the present invention; FIG. 4 is a flow chart showing an example of a learning phase processing process in the business card management system of the present invention; 4 is a flow chart showing an example of a management phase processing process in the business card management system of the present invention; FIG. 11 is a diagram schematically showing an example of correspondence between an intention label and a notification of an item of a changed portion of business card data; FIG. 4 is a diagram schematically showing the concept of association between intention labels and natural language; An example of a data set of business daily report data as learning data is shown. FIG. 5 is a diagram schematically showing an example of the concept of processing by an accuracy determination processing unit; It is a figure which shows an example of the determination result with respect to the test data which performed learning processing in the text data analysis computer, and was input. FIG. 4 is a diagram schematically showing an example of the overall concept of an operation phase; FIG. FIG. 4 is a diagram schematically showing processing for identifying a person's name included in text data; It is a figure which shows an example of a notification.

An example of the overall system configuration of the business card management system 1 of the present invention is shown in FIG. 1, and an example of the hardware configuration of a computer used in the business card management system 1 is shown in FIG.

The business card management system 1 uses a learning system 2 , a management system 3 and a text data analysis computer 4 . Each of these computers includes an arithmetic device 70 such as a CPU for executing arithmetic processing of programs, a storage device 71 such as a RAM or hard disk for storing data, a display device 72 such as a display, and an input device for inputting data. 73 and a communication device 74 for communicating the processing result of the arithmetic device 70 and the data stored in the storage device 71 . If the computer has a touch panel display, the display device 72 and the input device 73 may be integrated. Touch panel displays are often used in portable communication terminals such as tablet computers and smartphones, but are not limited to these.

The touch panel display is a device in which the functions of the display device 72 and the input device 73 are integrated in that input can be performed directly on the display using a predetermined input device (such as a pen for touch panel) or a finger.

The business card management system 1 may be realized by one computer, but its functions may be realized by a plurality of computers. The computer in this case may be, for example, a cloud server. In the business card management system 1 of FIG. 1, the learning system 2, the management system 3, and the text data analysis computer 4 are separate computers. good too. Each means of the present invention is only logically distinguished in its function, and may physically or practically form the same area.

The text data analysis computer 4 is a computer system that executes known text data analysis processing (natural language analysis processing). For example, it is possible to use a computer system that analyzes which label the input text data corresponds to, based on previously learned text data and the labels associated therewith. At this time, only one label may be returned as a result for one input text data, or the certainty (precision) of each label may be returned as a result. The method of text data analysis in the text data analysis computer 4 is not limited, and various methods can be applied. As the text data analysis computer 4, a text data analysis computer system provided by a plurality of companies, especially an AI computer system for text data analysis can be used. That is, it may be an AI computer system for text data analysis that uses text data as input data for a neural network and estimates a label (intention label to be described later) corresponding to the text data. Examples of AI computer systems for text data analysis include "IBM Watson Assistant" provided by IBM and "Microsoft Azure Language Understanding" (LUIS) provided by Microsoft. Note that the above is just an example, and any computer system for text data analysis can be used.

The learning system 2 is a computer system for learning natural language analysis processing in the text data analysis computer 4 and has a learning processing section 20 and an accuracy determination processing section 21 .

The learning processing unit 20 executes processing for learning natural language analysis processing in the text data analysis computer 4 .

The learning process of the natural language analysis process can be executed as follows.

First, the learning processing unit 20 accepts the setting of a label (intention label) indicating the type of intention for which the information on the business card (business card information) is to be changed. Sets the items that notify what kind of processing is to be executed when there is a change in , and accepts the input. FIG. 5 shows the correspondence between the intention label and the notification of the changed part of the business card data. In FIG. 5, "position change", "transfer", "retirement", and "temporary leave" are set as the intention labels, but the intention labels are not limited to these. When the intention label is "change position", the intention label indicates that the columns (items) of "position" and "department" in the record of the business card data in the business card data storage unit 31, which will be described later, are to be changed. In the case of "change", the intention label indicates that the columns (items) of "address", "telephone number", and "department" in the record of the business card data in the business card data storage unit 31, which will be described later, are to be changed. , the business card data record in the business card data storage unit 31, which will be described later, is to be deleted. This indicates that each event will be notified.

Then, the learning processing unit 20 associates a plurality of, at least 10, natural languages with each intention label and accepts registration (for example, for the label of "position change", "promotion", "promotion", etc.). natural language). FIG. 6 schematically shows the concept of association between intention labels and natural language. In addition, the text data analysis computer 4 is made to read a data set of text data and the corresponding correct intention labels (correct data) as learning data, and the text data analysis computer 4 is made to learn. Examples of the learning data include email data, daily business report data, voice-to-text data of telephone conversations, and the like, but are not limited to these. FIG. 7 shows an example of a data set of business daily report data as learning data.

The accuracy judgment processing unit 21 inputs test data to the text data analysis computer 4 for the model learned by the learning processing unit 20, and outputs the confidence (accuracy) to judge the accuracy of learning. . The test data to be input here is data for which the correct answer is known (data for which the intention label (correct data) to be output as the correct answer is known). The concept of this processing is shown in FIG. Since the correct data for the test data is known, the intention label, which is the correct data for the input test data, is compared with the intention label with the highest degree of certainty among the output results to determine whether they match.

FIG. 9 shows an example of the result of executing the learning process with "IBM Watson Assistant" used as the text data analysis computer 4 and inputting the test data. Fig. 9(a) shows the output result obtained by inputting the test data "Mr. Mr. Sato retired” was input, and the output result was obtained with the intention label “retired” with a confidence level of 81%. Then, the output result is obtained with the intention label "post change" as the confidence level of 79%. This is the case where the output result is obtained with the certainty factor of 78%.

Then, the accuracy determination processing unit 21 performs learning when each intention label matches the intention label of the correct data for the input test data and the degree of certainty is equal to or higher than a predetermined threshold value (for example, 75%). determine that If the intention label of the correct data for the input test data does not match, or if the confidence level does not reach a predetermined threshold even if it matches, it is determined that the learning is incomplete. The judgment result may be notified in a predetermined manner.

The management system 3 is a computer system for managing business card data, and includes a business card data input reception processing unit 30, a business card data storage unit 31, a text data input reception processing unit 32, an analysis request processing unit 33, and a notification processing unit . and a business card data change processing unit 35 .

The business card data input acceptance processing unit 30 accepts new business card information input such as when business cards are exchanged. Business card information includes items such as name, company name (organization name), title, postal code, address, telephone number, FAX number, e-mail address, and website URL. The business card data that has been input based on the business card information and converted into data is stored in the business card data storage unit 31, which will be described later. Business card data may be accepted by a person who sees the information on the business card of the person in charge of the business partner and manually enters the data for each item, or may be accepted as image information of the business card. OCR recognition processing may be performed on the document and the text data of the recognition result may be accepted.

The business card data storage unit 31 stores business card data in which business card information is converted into data.

The text data input reception processing unit 32 receives input of text data to be analyzed to determine whether or not the business card data has been changed. For example, mail data, business daily report data, voice-text data of telephone conversations, etc. are applicable, but other text data may be used.

The analysis request processing unit 33 sends the text data whose input is received by the text data input reception processing unit 32 to the text data analysis computer 4, performs natural language analysis processing, and receives the judgment result. The determination result accepted here may be an intention label, or an intention label and its certainty. If it is determined that there is no change, it is accepted.

Based on the determination result received by the analysis request processing unit 33, the notification processing unit 34 notifies a predetermined person in charge of the item of the changed part of the business card data associated with the intention label and the notification of the processing therefor. send to At this time, since the information specifying the changed person's name is also received from the analysis request processing unit 33, it is also sent.

The business card data change processing unit 35 accepts the input of the item to be changed in the corresponding person name in the business card data stored in the business card data storage unit 31 by the person in charge who has received the notification from the notification processing unit 34 . , the business card data storage unit 31 is changed. At this time, the business card data storage unit 31 may not accept changes other than the changed items and/or processes in order to prevent malicious changes and change mistakes.

Next, an example of processing using the business card management system 1 of the present invention will be described with reference to the flow charts of FIGS. 3 and 4. FIG.

First, an example of the learning phase processing process of the text data analysis computer 4 will be described with reference to the flow chart of FIG.

As a pre-processing for learning the natural language analysis processing of the text data analysis computer 4, the person in charge of operation who performs learning sets the intention label, and when there is a change in the business card data for the intention label The type of processing to be executed is set, and the input is accepted as text data (S100). The management system 3 stores the processing when there is a change in the business card data for the intention label accepted here.

After setting the intention label, the operator causes the text data analysis computer 4 to learn the natural language analysis process. That is, each intention label is associated with at least 10 or more natural languages, and input is received by the learning processing unit 20 , and these intention labels are registered in the text data analysis computer 4 . Further, the learning processing unit 20 causes the text data analysis computer 4 to read data sets corresponding to each intention label as learning data, thereby executing learning (S110).

After reading a certain number of text data into the text data analysis computer 4 and making it learn, the person in charge of operation inputs test data, which is received by the accuracy judgment processing unit 21 . The accuracy determination processing unit 21 sends the received test data to the text data analysis computer 4 to execute natural language analysis processing, and receives from the text data analysis computer 4 the intention label as answer data and the degree of confidence for it. For each intention label, if the intention label as the correct data in the test data matches the intention label as the answer data, and if the confidence level is greater than or equal to a predetermined threshold, it is determined that learning has ended. , make that notification.

For each intention label, if the intention label as the correct data in the test data and the intention label as the answer data do not match, or if the confidence is less than a predetermined threshold, learning is not completed. It judges that there is, and notifies it.

As described above, learning is repeated until it is determined that learning has ended.

Next, an example of the processing of the management phase for managing the business card data stored in the business card data storage unit 31 will be described with reference to the flow chart of FIG. Also, FIG. 10 schematically shows an example of the overall concept of the management phase.

The business card data to be managed is received in advance by the business card data input reception processing unit 30 based on the business card when exchanging business cards, and is stored in the business card data storage unit 31 .

Analyze whether there have been any changes to business card data, such as email data and phone conversations between internal employees, text data of daily sales report data entered by employees, etc. Input of text data is received by the text data input reception processing unit 32 (S200). For example, mail data is obtained from a mail server, and text data for the text of the mail is received. Acquire the text data indicating the interaction with and accept the input of the text data.

Then, the analysis request processing unit 33 sends the text data received by the text data input reception processing unit 32 to the text data analysis computer 4, executes natural language analysis processing, and determines whether there is any change in the business card data (S210). ). For example, the text data analysis computer 4 executes a natural language analysis process on the text data, and receives the result of judgment as to whether or not the business card data has been changed, and if so, which intention label it is. In this case, the text data analysis computer 4 outputs the confidence for each intention label. Determine if there was a corresponding change. If the highest confidence is less than a predetermined threshold, then it is determined that there has been no change.

When the text data analysis computer 4 determines that the business card data has been changed, it analyzes whose business card data has been changed. That is, based on the text data included in the text data received from the management system 3, the changed person's name is specified. For example, when IBM's "IBM Watson Natural Language Understanding (NLU)" is used as the text data analysis computer 4, the text data is analyzed to identify the person's name included in the text data. FIG. 11 schematically shows this.

When the analysis request processing unit 33 receives the changed intention label and the determination result of the person's name from the text data analysis computer 4 (S220), the notification processing unit 34 generates the intention label and the correspondence based on the intention label. By referring to the association of what kind of processing is to be executed for the changed part of the business card data, the changed part and the corresponding process are identified, and that information and the person's name are transferred to the predetermined person in charge. The person is notified (S230). An example of notification in this case is shown in FIG.

The person in charge who sees this notification changes the business card data based on it (S240). That is, the person in charge who receives the notification from the notification processing unit 34 performs a predetermined operation to input the changed information. memorize to In order to prevent malicious changes and change errors, the business card data change processing unit 35 should be set so that input other than the changed part of the name of the person notified of the change and the corresponding processing operations cannot be made.

On the other hand, when the analysis request processing unit 33 receives a determination result that has not been changed (S220), no particular processing is performed.

By executing the above process, when there is a change in the business card information, the person in charge is automatically notified of it, so the business card data that has been converted into data can be managed in the latest state. can do.

Instead of the analysis request processing section 33 requesting the text data analysis computer 4 to analyze the text data, the management system 3 may realize the same processing functions as the text data analysis computer 4 does. In this case, instead of the analysis request processing unit 33, an analysis processing unit (not shown) that executes analysis processing of text data is provided.

By using the business card management system 1 of the present invention, it is possible to automatically monitor whether or not there is any change in the information on the business card, and if there is any change, estimate the changed part and change it, so that the latest information can be obtained. Business card management can be performed in the state.

1: Business card management system 2: Learning system 3: Management system 4: Text data analysis computer 20: Learning processing unit 21: Accuracy determination processing unit 30: Business card data input reception processing unit 31: Business card data storage unit 32: Text data input reception Processing unit 33: Analysis request processing unit 34: Notification processing unit 35: Business card data change processing unit 70: Arithmetic device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (9)

A business card management system for managing business card data,
The business card management system includes:
It learns as training data a data set of text data to be analyzed and intention labels that indicate the type of intention to change information about business cards.
a text data input reception processing unit that receives input of text data to be analyzed;
an analysis request processing unit that causes a text data analysis computer to perform a text analysis process to determine whether the business card data has been changed based on the text data that has been input;
characterized in that, when it is determined that the business card data has been changed as a result of the analysis in the text data analysis computer, the intention label is accepted as a determination result,
Furthermore,
1. A business card management system, comprising: a notification processing unit that , when it is determined that business card data has been changed, notifies changed items and/or processing corresponding to an intention label in the determination result.
The analysis request processing unit
When the text data analysis computer determines that the business card data has been changed, specify the name of the person who has changed,
The notification processing unit
notifying the identified person's name;
The business card management system according to claim 1, characterized by:
A business card management system for managing business card data,
The business card management system includes:
It learns as training data a data set of text data to be analyzed and intention labels that indicate the type of intention to change information about business cards.
a text data input reception processing unit that receives input of text data to be analyzed;
an analysis processing unit that performs text analysis processing to determine whether there is a change in the business card data based on the text data that has received the input ;
characterized in that when it is determined that there is a change in the business card data as a result of the analysis in the analysis processing unit , the intention label is accepted as a determination result,
Furthermore,
1. A business card management system, comprising: a notification processing unit that , when it is determined that business card data has been changed, notifies changed items and/or processing corresponding to an intention label in the determination result.
The analysis processing unit is
If it is determined that the business card data has been changed as a result of the text analysis process, the name of the person who has changed is specified,
The notification processing unit
notifying the identified person name;
4. The business card management system according to claim 3, characterized in that:
The business card management system includes:
It stores an intention label indicating the type of intention to change the information related to the business card and the processing to be performed when the business card data is changed with respect to the intention label,
If the text analysis process analyzes that the business card data has been changed, the intention label is accepted as a determination result,
The notification processing unit
notifying change items and/or processing according to the intention label in the determination result;
The business card management system according to any one of claims 1 to 4, characterized in that:
The business card management system includes:
a business card data change processing unit that accepts, as an input for changing the business card data, only the changed portion and/or processing corresponding to the intention label in the judgment result;
6. The business card management system according to claim 5, comprising:
As the text data,
Including any one or more of mail data, daily business report data, text data of voice of telephone conversation,
The business card management system according to any one of claims 1 to 6, characterized in that:
the computer,
a text data input reception processing unit that receives input of text data to be analyzed;
an analysis request processing unit that causes a text data analysis computer to perform a text analysis process to determine whether the business card data has been changed based on the text data that has been input;
a notification processing unit that notifies when it is determined that the business card data has been changed as a result of the analysis in the text data analysis computer;
A business card management program characterized by functioning as
The text data analysis computer learns, as learning data, a data set of text data to be analyzed and an intention label indicating the type of intention with which the information on the business card is changed.
A business card management program characterized by:
the computer,
a text data input reception processing unit that receives input of text data to be analyzed;
an analysis processing unit that performs text analysis processing to determine whether the business card data has been changed based on the text data that has been input;
a notification processing unit that notifies when it is determined that the business card data has been changed as a result of the analysis;
A business card management program characterized by functioning as
The analysis processing unit learns, as learning data, a data set of text data to be analyzed and an intention label indicating the type of intention with which the information on the business card is changed.
A business card management program characterized by:

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