JP7190768B2 - Window business management device, window business management method, and window business management program - Google Patents

Description

The present invention relates to a counter business management device, a counter business management method, and a counter business management program, and more particularly to a counter business management device, a counter business management method, and a counter business management for managing counter business of an office handling various forms. Regarding the program.

In the past, offices of local governments and companies that handle a large number of forms have used technology to digitize various forms of paper media when conducting counter work at the office, making the counter work more efficient. , labor and storage costs.
Moreover, even for the same type of form, different formats are often adopted for each area under the jurisdiction of a local government (specifically, for each prefecture or each municipality). For this reason, techniques have been proposed that enable window operations to be performed even when application procedures for forms to different local governments are required (see, for example, Patent Literatures 1 and 2).

Japanese Patent Application Laid-Open No. 2003-337873 JP 2004-272444 A

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems. To provide a window business management device, a window business management method, and a window business management program capable of

According to the counter business management device of the present invention, the counter business management device is for managing the counter business of a business office that handles various forms, and the first jurisdictional area is the jurisdictional area of the first business office. and an area-specific form data acquisition unit that acquires the first area-specific form data in which the item name is set , and corresponding data in which each item name in the form set for each jurisdictional area of the business establishment is associated with each jurisdictional area. a form data conversion processing unit that converts the obtained first area-specific form data into second area-specific form data in which item names in a second jurisdiction area different from the first jurisdiction area are set with reference to; an area-specific form data transmission unit that transmits the converted second area-specific form data , wherein the correspondence data includes each item name in the form set for each jurisdictional area of the business establishment, with a degree of synonymy. The problem is solved by classifying the data according to the same-synonymous item group based on the data corresponding to each jurisdictional area .
With the above configuration, according to the request of the office, the format of the form data for each area, which differs depending on the area of jurisdiction, is converted into the form of the specific area of jurisdiction, and the converted form data for each area is transferred to the office terminal of the specific office. can be sent to
Therefore, when dealing with a form different from the one in one's area of jurisdiction as counter work at each office, it is possible to deal with it by acquiring the form converted into the form in one's own area of jurisdiction.
In addition, with the above configuration, it is possible to more accurately manage information on each item name of a form that differs according to the area of jurisdiction.

Further, according to the counter business management device of the present invention, there is provided a counter business management device for managing the counter business of an office that handles various forms, wherein the counter business is set according to the jurisdictional area of the office. and a language analysis of each item name in the form based on the area-specific item data acquired for each jurisdictional area, and each item an item group classifying unit that classifies a given name into one of a plurality of synonymous item groups classified based on the degree of synonymy; and a data creation unit that creates corresponding data corresponding to the first office, and an area-specific document data acquisition unit that acquires the first area-specific document data in which the item name in the first jurisdiction area that is the jurisdiction area of the first office is set. and a form data conversion process of referring to the corresponding data and converting the acquired first area-specific form data into second area-specific form data in which item names in a second jurisdiction area different from the first jurisdiction area are set. and an area-specific form data transmission unit that transmits the converted second area-specific form data.
With the above configuration, it is possible to more accurately manage information on each item name of a form that differs according to the area of jurisdiction.
Also, for example, a management organization that manages a local government or a consignment company can efficiently manage information on counter operations of local governments and the like. In particular, there are more than 1,700 municipalities in Japan (as of February 2019), and considering the total number of forms handled by each municipality, the amount of information is enormous. It has great significance.
Further, in the future, when the management organization unifies the form of forms in window operations of each office, it is also possible to support the unification work (standardization work).

Further, the above-mentioned problem is a window business management method for managing window business of a business establishment that handles various forms, wherein a computer sets item names in a first jurisdictional area, which is the jurisdictional area of the first business establishment. an area-specific form data acquisition step of acquiring the first area-specific form data ; a form data conversion processing step of converting the obtained first area-specific form data into second area-specific form data in which item names in a second jurisdiction area different from the first jurisdiction area are set; 2) an area-specific form data transmission step of transmitting area-specific form data , wherein the correspondence data includes each item name in the form set according to the jurisdictional area of the business establishment, and the synonym item group based on the degree of synonymy. It is also solved by classifying the data according to each jurisdictional area .

Further, the above-mentioned problem is a window business management program executed by a computer serving as a window business management device for managing window business of a business office that handles various forms, wherein the computer has a jurisdiction area of a first business office. an area-specific form data acquisition process for acquiring first area-specific form data in which item names in a first jurisdiction area are set; Form data for converting the acquired first area-specific form data into second area-specific form data in which item names in a second jurisdiction area different from the first jurisdiction area are set by referring to the associated correspondence data A conversion process and an area-specific form data transmission process for transmitting the converted second area-specific form data are executed, and the corresponding data is each item name in the form set for each jurisdictional area of the business establishment. is data corresponding to each jurisdictional area by classifying each synonym item group based on the degree of synonymy .

According to the window service management device, window service management method, and window service management program of the present invention, when different forms are handled for different jurisdictional areas in the window service of an office, the information of the window service can be efficiently managed. becomes possible.

1 is a configuration diagram of an entire window business management system; FIG. 2 is a hardware configuration diagram of a window service management device; FIG. It is a software configuration diagram of a window business management device, a business office terminal, and a business office management server. FIG. 10 is a diagram showing an example of area-specific form data; It is a figure which shows an example of individual/standard item correspondence data. It is a figure which shows an example of standard form data. FIG. 11 is a diagram illustrating an example of processing for setting standard item names; FIG. 5 is a flow chart showing an example of processing of a counter service management program; FIG. 5 is a flow chart showing an example of processing of a counter service management program;

An embodiment according to the present invention will be described below with reference to FIGS. 1 to 9. FIG.
This embodiment is a counter operation management apparatus for managing counter operations of an office, and is an area for acquiring area-specific item data indicating the contents of each item name in a form set for each jurisdictional area of the office. Based on the separate item data acquisition unit and the area-specific item data acquired for each jurisdictional area, each item name in the relevant form is subjected to language analysis, and each item name is classified into multiple synonymous item groups based on the degree of synonymy. and a standard item setting unit that performs language analysis on each item name classified into the synonymous item group and sets the standard item name in the form for each synonymous item group. , and a standard form data creating unit for creating standard form data indicating the contents of the form composed of the set standard item names.

FIG. 1 shows the overall configuration of a counter business management system S according to this embodiment.
The counter business management system S is connected to a counter business management device 1 for managing the counter business of offices (local governments) that handle various forms, and the counter business management device 1 through a network. It is mainly composed of an office terminal 100 and an office management server 200 owned by a management organization (country or ministry) that manages each office.
The term "form" as used herein means a document in which information can be entered and which is used for a prescribed procedure. For example, what is used to make various applications to local governments such as municipalities, the national government, private companies, etc. corresponds to the "form". Specifically, an application document such as a notification of birth, notification of death, notification of change of address, notification of participation in a marathon event, etc., which is applied to the window of a local government, corresponds to an example of the "form".
"Business establishment" means a place that has workers and equipment, and where production and sales of goods and provision of services are continuously performed. , private companies, etc. are also widely included.
"Management organization" is a specialized organization that manages business establishments, and includes, for example, the government, ministries, etc. that manage the counter operations of each local government, as well as management companies (management system companies), etc. be.

The window service management apparatus 1 is a cloud server that provides software services to the office terminal 100 and the office management server 200 that are connected via a network.
More specifically, it intervenes between the business office terminal 100 and the business office management server 200 to provide software services related to counter business management of each business office.
Specifically, the information on each item name and layout in the form set for each area of jurisdiction of the office is acquired, and each item name and layout in the form obtained for each area of jurisdiction is analyzed, and the standard After creating "standard form data" composed of item names and layouts, the "standard form data" is transmitted to the office management server 200. FIG.
Therefore, it becomes easier for the management organization to manage the information about the counter business of the office. In addition, in the future, in unifying the form of forms in window operations of each office, the unification work (standardization work) can be supported.
Here, "jurisdiction area" means an area that is given authority to a business establishment, and includes, for example, each area of a municipality under the jurisdiction of a local government (local government).
An "item name" is a component of a form, and is information for defining the content and format of input information to the form. For example, "child's name", "child's address", "parent's name", etc. correspond to examples of the above item names.

In addition, the window service management device 1 accepts request data from a predetermined office terminal 100 and, for example, sets the item name in the first jurisdiction area acquired from the first office terminal 100, "first area-specific form data" is converted into "form data by second area" in which item names in the second jurisdiction area are set, and the converted "form data by second area" is converted to the second office terminal corresponding to the second jurisdiction area Send to 100.
Therefore, in the case of dealing with forms in a format different from that of the area under your jurisdiction, as a point of contact for each business office for the time being, it is possible to deal with it by acquiring forms converted to the format in your area of jurisdiction. can.

The office terminal 100 is an information terminal owned by a municipality corresponding to the office and operated by a user such as a person in charge of the municipality. Specifically, it is a computer such as a PC or a tablet terminal. In addition, instead of the municipality, it may be owned by a consignment company entrusted by the municipality.
The office terminal 100 stores various "area-specific form data (formats)", which are electronic forms of various forms in the jurisdictional area, in order to handle window operations in the area under the jurisdiction of the local government. It is possible to accept electronic applications for In addition, it also stores the "form data by area (response input completed)" after receiving the electronic application within the jurisdiction area.
The office management server 200 is a management server owned by a country or ministry corresponding to a management institution and operated by a user such as a person in charge of the country or ministry. Specifically, it is a computer such as a PC. .
The office management server 200, in order to manage various forms handled by local governments in all jurisdictional areas, receives the "form data by area (response input completed)" from each office terminal 100 after receiving an electronic application. It acquires and collectively stores the relevant “area-specific report data” in all jurisdictional areas.

The office terminal 100 and the office management server 200 are connected to the counter business management apparatus 1 via a network, and receive software services from the counter business management apparatus 1 .
Specifically, the office terminal 100 accepts input of a predetermined user operation on a predetermined display screen related to counter business, and is converted from the counter business management device 1 into item names and layouts in a predetermined jurisdictional area. It receives "area-specific form data" and "standard form data" in which standard item names and layouts are set.
In addition, the office management server 200 accepts an input of a predetermined user operation on a predetermined display screen related to the management of the counter business, and the counter business management device 1 sends "area-specific form data ( It receives "standard form data" created by processing "answer input complete" and stores the "standard form data" collectively.
In other words, the office management server 200 collectively stores the "standard form data" obtained by processing the "area-specific form data (response input completed)" in all jurisdictional areas.

<Hardware configuration of counter business management device>
As shown in FIG. 2, the teller service management device 1 includes a CPU as a data arithmetic/control processing device, ROM, RAM, and HDD (SSD) as storage devices, and transmits and receives information data through a home network or the Internet. and a communication interface for performing
In addition, the counter business management device 1 includes a display device for displaying information such as characters or images displayed in a predetermined format, an input device operated by a user when inputting a predetermined command to the CPU, an external hard disk, and the like. and a printing device for outputting character or image information.
The office terminal 100 and the office management server 200 are also computers having the same hardware configuration.

As shown in FIG. 2, the window service management device 1 is connected to the form processing device 2 and the scanner device 3 via a network.
The form processing device 2 is a computer that processes a paper-medium form captured by the scanner device 3. Specifically, the form processing device 2 executes OCR (optical character recognition) on the form to extract the character strings described in the form. Get data. Then, the character string data is analyzed, divided into item fields, input fields, and fill-in fields that make up the form, and "layout information" is extracted. Extract "item name information".
Here, the "item field" is an area in which a character string as an item name is described, and the "input field" is an area in which a character string is not described and information corresponding to the item field is entered. The "fill-in-the-blank input field" is an area in which a character string is written and information is entered between the character strings.
That is, the teller service management apparatus 1 acquires information on each item name (item data by area) and information on layout (layout data by area) in various forms from the form processing apparatus 2 .

As shown in FIG. 3, the ROM, HDD, and external storage device of the window service management apparatus 1 store a window service management program in addition to a main program that performs necessary functions as a computer. By being executed by the CPU, the functions of the window service management apparatus 1 are exhibited.
The same applies to the office terminal 100 and the office management server 200 .

<Software configuration of window business management device>
As shown in FIG. 3, the counter business management device 1 can be described from the functional point of view as follows: "item data by area", "layout data by area", "form data by area", "individual/standard item correspondence data", Storage unit 10 for storing various programs and various data such as "individual/standard layout compatible data" and "standard form data"; area-specific item data acquisition unit 11; item group classification unit 12; A section 13, an area-specific layout data acquisition section 14, a standard layout setting section 15, a standard form data creation section 16, a standard form data transmission section 17, an area-specific form data acquisition section 18, and a form data conversion processing section. 19 and an area-specific form data transmission unit 20 as main components.
These include a CPU, ROM, RAM, HDD, communication interface, various programs, and the like.

The office terminal 100 will also be described from the functional aspect. , and a data receiving unit 112 for receiving various data as main components.
The office management server 200 similarly includes a storage unit 210, a data transmission unit 211, and a data reception unit 212 as main components.

The "item data by area" stored in the storage unit 10 is data indicating the contents of each item name in the form set for each area under the jurisdiction of the business establishment. This is data indicating the contents of the layout in the form, set for each jurisdictional area. These data are stored for each form and for each area of jurisdiction.
More specifically, the 'item data by area' includes information on 'form type', 'local government name (area under jurisdiction of local government)', and 'each item name'. The "layout data by area" includes information on "form type", "local government name" and "layout".

As shown in FIG. 4, "area-specific form data" is data indicating the contents of a form, which is set for each business area and consists of each item name and layout in the form. is received, and the content of responses to each item of the form is entered as data.
The area-specific form data is created by digitizing for each form handled in the counter business of the local government, and is data in which individual item names and layouts are set for each local government (each jurisdictional area).
More specifically, the area-specific form data mainly contains the information of "type of form", "local government name (local government area)", "name of each item" and "layout".
Looking at this embodiment in FIG. 4, in the form data for each area of the form type "birth registration" and the municipality name "A prefecture XX city", the item names are "child's name", "child's residence", " It can be seen that information such as "parent's name" is set.
In addition, as a layout, in addition to the information of "type of form", "date" and "local government name" in order from the top in the marginal part on the upper left, "Children born" in order from the top in the part inside the column. , "Parents of the child born", etc. are arranged.

"Individual/standard item correspondence data" indicates the correspondence relationship between each item name in the form set for each municipality's jurisdictional area and the standard item name set for each item name, as shown in FIG. It is table data.
Individual/standard item correspondence data is updated as appropriate with the addition or deletion of "municipalities (municipalities' jurisdiction areas)" and the addition or deletion of "item names". Information on standard item names corresponding to item names is centrally managed data.
By referring to the data, it is possible to use the function of creating standard form data and the function of converting area-specific form data in a predetermined jurisdictional area into area-specific form data in another jurisdictional area.

To be more specific, the data corresponding to individual/standard items has "form type", "synonymous item group ID", "standard item name", and "item name of each municipality (area of jurisdiction of each municipality)" as table headings. information is set.
Looking at this embodiment in FIG. 5, in the first line, the form type "birth report", synonymous item group ID "G0001", standard item name "child's name", municipality "A prefecture XX city" Contains information such as item name "child's name", item name "child's name" for municipality "B prefecture XX city", item name "child's name" for municipality "C prefecture XX city", etc. I understand.
In addition, it can be seen that information such as "child's address" and "parent's name" are included as other standard item names.

The “individual/standard layout correspondence data” is table data indicating the correspondence relationship between the layout of the form set for each area under the jurisdiction of the municipality and the standard layout set for the layout of the form.
By referring to the data, it is possible to use the function of creating standard form data and the function of converting area-specific form data in a predetermined jurisdictional area into area-specific form data in another jurisdictional area.

As shown in FIG. 6, the "standard form data" is data indicating the contents of a form composed of each standard item name and standard layout in the form. The content of the answer is entered as data.
The standard form data is data created by analyzing each individual item name and layout set for each jurisdiction area, and setting each standard item name and standard layout based on the analysis results, It will be updated as appropriate.
To be more specific, the standard form data contains the same information as the area-specific form data: "type of form", "local government name (local government area)", "name of each item" and "layout". there is
Looking at this embodiment in FIG. 6, in the standard form data of the form type "birth registration", information such as "child's name", "child's address", and "parents'names" are set as item names. I know there is.
In addition, as a layout, in the marginal part above, in addition to the information of "type of form" on the top row and "date" and "local government name" on the second row, in the part inside the column It can be seen that information such as "born child" and "parents of born child" are arranged in order from the top.

The area-by-area item data acquisition unit 11 acquires "area-by-area item data" indicating the contents of each item name in the form set for each jurisdictional area of the local government from the form processing device 2 shown in FIG. 2 for each jurisdictional area. It is. The acquired area-by-area item data is classified by municipality (by jurisdiction area) and stored in the storage unit 10 .

More specifically, as shown in FIG. 7, the form processing device 2 first uses the scanner device 3 to capture various types of paper-based forms obtained from each local government, thereby generating various types of "Report data by area" is acquired for each jurisdiction area.
The acquired various form data are form data composed of one or more item names such as item name A, item name B, item name C, etc. Each item name is a phrase containing one or more words. be. Each item name is assigned a form identification ID that can identify the type of form.
Then, the form processing device 2 extracts the information of each item name in the form set for each jurisdiction area from the "area-specific form data" by optical character recognition.
At this time, each form identification ID is acquired together with each item name so that it can be determined from which form the item name is extracted. As an example of acquiring the form identification ID, there is a method of acquiring information input by the user when importing the form.
Then, the area-by-area item data acquisition unit 11 acquires the "area-by-area item data" from the form processing device 2 for each jurisdictional area.

The item group classification unit 12 language-analyzes each item name set for each jurisdiction area based on the "area-specific item data" acquired for each jurisdiction area, and classifies each item name based on the degree of synonymy. It classifies into a predetermined synonymous item group among a plurality of synonymous item groups.
"Synonyms" are synonyms when two or more different words have the same meaning, especially when they are used as words indicating the same attribute in items of a form.

More specifically, as shown in FIG. 7, the item group classification unit 12 first classifies each item name by type of item name (performs "first classification processing").
At this time, it is determined whether or not a predetermined item name among the respective item names satisfies the non-allocation conditions. Item names are excluded from the processing targets for classification by type.
The 'unavailable allocation condition' is, for example, a case where an item name matches an item name included in information such as a non-allocation dictionary whose elements are preset unallocated items.
If the item name is not an allocatable item, the item name is sorted by type.

Specifically, "name", "address", etc. are predetermined as the type of each item name, and Class I, Class II, etc. are set for each type. In addition, in order to classify item names that do not correspond to any of the preset types, the classification N of the "Others (etc)" type is set.
Then, each item name is classified by type based on which type of item name the word (noun) included in each item name corresponds to. At this time, if the predetermined item name does not correspond to any type, it is classified into the other type classification CN.
For example, type classification I (name) classifies item names such as "child's name" and "parent's name", and type classification II (address) classifies item names such as "child's address". will be

More specifically, a noun is extracted from words (morphemes) obtained by decomposing the item name by morphological analysis, and it is determined to which type of item name the extracted noun corresponds based on a predetermined condition. For example, type definition information that defines correspondence between type names and corresponding nouns (or partial character strings within nouns) is set in advance, and based on this type definition information, extracted nouns are It can be determined which type it corresponds to.
Then, when the extracted noun does not correspond to any type, the item name is classified into other types.
If there are multiple nouns extracted from the item name and the types of each noun are different, that is, if the item name includes multiple types, the item name is determined to be an unassignable item, No classification by type is performed.
Through the above processing, the item group classification unit 12 classifies all item names excluding non-allocationable items into classification by type (performs “first classification processing”).

Next, as shown in FIG. 7, the item group classification unit 12 classifies each item name classified into the classification by type into one or more groups having a synonymous relationship (performs "second classification processing"). .
Specifically, if one item name belonging to the classification by type contains a word having a different meaning, the item name is excluded from the processing target.
If the item name does not contain words with different meanings, calculate the degree of synonymy between the item name and another item name in the synonymous item group, and select the same synonymous item group as the item name with the highest degree of synonymy. classified into
The “synonymous degree” is, for example, an evaluation value calculated so that the value increases when the synonym is set as a synonym in a synonym dictionary.
For example, in the synonymous item group G1, as shown in FIG. 5, item names such as "child's name", "child's name", and "child's name" are classified.

The standard item setting unit 13 language-analyzes each item name classified into synonymous item groups, and sets a standard item name for each synonymous item group.
More specifically, as shown in FIG. 7, the standard item setting unit 13 calculates the standard degree of each item name classified into synonymous item groups.
“Standard degree” is an evaluation value calculated so that the higher the degree of matching with the already set standard item name, the higher the evaluation value.
Then, among the item names classified into the synonymous item group, the item name whose standard degree is equal to or greater than the threshold value and whose value is the largest is selected and set as the standard item name.

If there are no item names classified into the same-synonymous item group with a degree of standard higher than the threshold, item names that are candidates for standard item names are selected based on a predetermined condition.
The predetermined condition is, for example, to select the item name according to the priority of the item name with the highest appearance frequency, the item name with the smallest number of nouns, and the item name with the smallest number of characters in the synonymous item group.
Then, the selected item name or an item name obtained by converting the selected item name based on the standard item name dictionary information is obtained as a standard item name candidate. Then, the candidate for the standard item name is presented to the user, and after confirmation or correction by the user, the item name based on the candidate for the standard item name is set as the standard item name.
For example, in the synonymous item group G1, as shown in FIG. 5, standard item names such as "child's name", "child's name", and "child's name" are classified.

A more automated and efficient dictionary generation function can be constructed by learning a series of standard item name setting processes as a learning model of machine learning.

The area-by-area layout data acquisition unit 14 acquires the "area-by-area layout data" indicating the contents of the layout of the form set for each area under the jurisdiction of the municipality from the form processing apparatus 2 shown in FIG. be. The acquired area-by-area layout data is classified by municipality (by jurisdiction area) and stored in the storage unit 10 .
The standard layout setting unit 15 analyzes the layout set for each jurisdictional area based on the "area-specific layout data" acquired for each jurisdictional area, and sets the standard layout based on predetermined conditions.
The predetermined condition may be the same condition as the condition for setting the standard item name, or may be a known condition.

The standard form data creating unit 16 creates "standard form data" indicating the content of the form, which is composed of the standard item name set by the standard item setting unit 13 and the standard layout set by the standard layout setting unit 15. It is.
Specifically, referring to the "individual/standard item correspondence data" shown in FIG. 5 and the "area/form layout correspondence data" (not shown), the "standard form" shown in FIG. data will be created.
6, it can be seen that standard item names such as "child's name", "child's address", and "parent's name" are set for the form type "birth report".
In addition, as a standard layout, in the marginal part above, in addition to the "form type" information on the top row and the "date" and "local government name" information on the second row, the part inside the column , information such as "born child" and "parents of born child" are arranged in order from the top.

The standard form data transmission unit 17 transmits the "standard form data" shown in FIG. The transmitted “standard form data” is classified by type of form and stored in the storage unit 210 .
The standard form data transmission unit 17 can also transmit the “standard form data” to the office terminal 100 .

The area-by-area form data acquisition unit 18 obtains the "first area Separate form data” is acquired.
The form data conversion processing unit 19 receives an input of a predetermined user operation, refers to the "individual/standard item correspondence data" in FIG. 100 is converted into "second area-specific form data" in which item names and layouts for a second area different from the first area are set.
The area-specific form data transmission unit 20 transmits the converted "second area-specific form data" to the second office terminal 100 owned by the second local government corresponding to the second jurisdiction area.
Specifically, a resident who has a resident card in the municipality “A prefecture XX city” gives birth at home in the municipality “B prefecture XX city” and reports the birth at the municipality “B prefecture XX city”. (Birth registration data) may be submitted.
In this case, the submitted birth registration data (birth registration data) is later sent from the municipality "B prefecture XX city" to the municipality "A prefecture XX city", but the format of the birth registration differs depending on each municipality. Therefore, it is necessary to convert it to a birth registration (birth registration data) that reflects the format of the municipality “A prefecture XX city”.

As a response to the above case, the form data conversion processing unit 19 has set the item name and layout in the first jurisdiction area acquired from the first office terminal 100 owned by the first municipality "B prefecture XX city". The "form data by first area" is converted into "form data by second area" in which item names and layouts in the second jurisdiction area, which is the area under the jurisdiction of the second municipality "XX city, A prefecture", are set.
Then, the area-specific form data transmission unit 20 transmits the converted "second area-specific form data" to the second office terminal 100 owned by the second municipality "A prefecture XX city". Become.

<Counter service management program>
Next, processing of the window service management program executed by the window service management apparatus 1 will be described with reference to FIGS. 8 and 9. FIG.
The program according to the present embodiment includes the above-described area-by-area item data acquisition unit 11, item group classification unit 12, and standard item setting unit as functional components of the window service management apparatus 1 having the storage unit 10. 13, an area layout data acquisition unit 14, a standard layout setting unit 15, a standard form data creation unit 16, a standard form data transmission unit 17, an area form data acquisition unit 18, and a form data conversion processing unit 19. , and the area-specific form data transmission unit 20. It is a utility program in which various programs are aggregated in order to realize, and the CPU of the window business management device 1 executes this window business management program.
The program is executed upon receipt of an operation instruction from a user.
The storage unit 10 of the window service management apparatus 1 stores "item data by area", "layout data by area" (not shown), "form data by area" shown in FIG. 4, and "individual/standard data" shown in FIG. item correspondence data”, “individual/standard layout correspondence data” (not shown), and “standard form data” shown in FIG. 6 are stored.

In the window business management processing flow shown in FIG. , and the area-by-area layout data acquisition unit 14 acquires the "area-by-area layout data" indicating the contents of the layout of the form set for each jurisdiction area, for each jurisdiction area.

Next, in step S2, the item group classification unit 12 language-analyzes each item name set for each jurisdiction area based on the "item data for each area" acquired for each jurisdiction area, and classifies each item name as synonymous. Classify into a predetermined synonymous item group among a plurality of synonymous item groups classified based on degree.
Then, in step S3, the standard item setting unit 13 language-analyzes each item name classified into the synonymous item group, and sets a standard item name for each synonymous item group. Then, the standard item setting unit 13 provides "individual/standard item correspondence data" that indicates the correspondence relationship between each item name in the form set for each municipality's jurisdictional area and the standard item name set for each item name. (step S4).

Next, in step S5, the standard layout setting unit 15 analyzes the layout set for each jurisdiction area based on the "area-specific layout data" acquired for each jurisdiction area, and sets a standard layout.
Then, the standard layout setting unit 15 creates "individual/standard layout correspondence data" indicating the correspondence relationship between the layout of the form set for each area under the jurisdiction of the municipality and the standard layout set for the layout of the relevant form. (step S6).

Next, in step S7, the standard form data creating unit 16 creates "standard form data" indicating the content of the form composed of the set standard item names and the set standard layout.
Finally, the standard form data transmission unit 17 transmits the “standard form data” to the office management server 200 . It is also possible to transmit the “standard form data” to the office terminal 100 .
The process is completed through steps S1 to S8. Alternatively, the process continues to step S9.
With the configuration of the counter business management program described above, it is possible to standardize each item name and layout of different forms for each jurisdictional area in the counter business of a local government, and create a standard form.

When proceeding to step S9, next, the area-by-area form data acquisition unit 18 acquires items in the first jurisdictional area, which is the jurisdictional area of the first local government, from the first office terminal 100 owned by the predetermined first local government. Acquire the "form data by first area" in which the name and layout are set (see FIG. 4).
Then, in step S10, the form data conversion processing unit 19 receives the input of a predetermined user operation, refers to the "individual/standard item correspondence data" in FIG. In addition, in step S11, "area/form layout correspondence data" (not shown) is referenced to acquire layout information in the second jurisdiction area.
Then, in step S12, the form data conversion processing unit 19 converts the "first area-specific form data" acquired from the first office terminal 100 into the "second Form data by area".
Finally, in step S13, the area-specific form data transmission unit 20 transmits the converted "second area-specific form data" to the second office terminal 100 owned by the second local government corresponding to the second jurisdiction area. to send.

The process is terminated through steps S9 to S13.
According to the configuration of the window business management program described above, according to the request of the local government, the format of "form data by area" that differs according to the jurisdictional area is converted into the format of the specific jurisdiction area, and "converted form data by area" can be sent to the office terminal of a specific office.

<Other embodiments>
In the above embodiment, the window operation management device 1 is described as being for managing the window operations of local governments that handle various forms. It may be located at a place of business such as a private company.

In the above-described embodiment, as shown in FIG. 1, the window business management system S is composed of the window business management device 1, the business office terminal 100, and the business office management server 200, but there is no particular limitation. Instead, the system S may include the form processing device 2 and the scanner device 3 shown in FIG.

In the above-described embodiment, as shown in FIG. 1, the counter business management device 1 and the office management server 200 are configured as separate devices. The management server 200 may be combined and configured as a window business management device.

In the above-described embodiment, as shown in FIG. 8, the window service management apparatus 1 acquires information on each item name and layout in the form set for each jurisdictional area of the business establishment, and obtains the information obtained for each jurisdictional area. Each item name and layout in the form are analyzed, and "standard form data" composed of standard item names and layouts is created, but it can be changed without particular limitation.
For example, the window service management apparatus 1 acquires only information on each item name in a form, analyzes each item name in the form acquired for each jurisdiction area, and analyzes each item name in the form, and analyzes each item name in the form. Data" may be created.

In the above-described embodiment, the window service management program is stored in a recording medium readable by the window service management device 1, and processing is executed by the window service management device 1 reading and executing the program. Here, the recording medium readable by the counter service management apparatus 1 means a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, and the like. In addition, this counter business management program is distributed to the office terminal 100 (office management server 200) via a communication line, and the office terminal 100 (office management server 200) that receives this distribution executes the program. may be configured.

In the above embodiment, as shown in FIG. 1, the window service management device 1 is a cloud server that provides software services to business office terminals 100 connected via a network. can be changed without
Specifically, the office terminal 100 may be configured to directly install the window service management program so that the office terminal 100 itself functions as the window service management device.

In the above embodiments, the window business management device, the window business management method, and the window business management program according to the present invention have been mainly described.
However, the above embodiment is merely an example for facilitating understanding of the present invention, and does not limit the present invention. The present invention may be modified and improved without departing from its spirit, and the present invention includes equivalents thereof.

S window operation management system 1 window operation management device 2 form processing device 3 scanner device 10 storage unit 11 area-by-area item data acquisition unit 12 item group classification unit 13 standard item setting unit 14 area-by-area layout data acquisition unit 15 standard layout setting unit 16 Standard form data creation unit 17 Standard form data transmission unit 18 Area-specific form data acquisition unit 19 Form data conversion processing unit 20 Area-specific form data transmission unit 100 Office terminal 110 Storage unit 111 Data transmission unit 112 Data reception unit 200 Management server 210 Storage unit 211 Data transmission unit 212 Data reception unit

Claims (5)

A window operation management device for managing window operations of an office that handles various forms,
an area-specific form data acquisition unit that acquires first area-specific form data in which item names are set in the first jurisdictional area that is the jurisdictional area of the first place of business;
By referring to the corresponding data in which each item name in the form set for each jurisdictional area of the business establishment corresponds to each jurisdictional area , the acquired first area-specific form data is transferred to a different jurisdictional area from the first jurisdictional area. a form data conversion processing unit that converts form data into second area-specific form data in which item names in two jurisdiction areas are set;
an area-specific form data transmission unit that transmits the converted second area-specific form data ,
The corresponding data is data corresponding to each jurisdictional area by classifying each item name in the form set for each jurisdictional area of the business establishment into synonymous item groups based on the degree of synonymy. window business management device. A window operation management device for managing window operations of an office that handles various forms,
an area-by-area item data acquisition unit for acquiring area-by-area item data indicating the contents of each item name in a form, set for each jurisdictional area of the business establishment;
Based on the area-specific item data acquired for each jurisdictional area, language analysis is performed on each item name in the form, and each item name is identified as one of a plurality of synonymous item groups classified based on the degree of synonymy. an item group classification unit for classifying into item groups;
a data creation unit that creates correspondence data by associating each item name classified into the synonymous item group for each jurisdictional area;
an area-specific form data acquisition unit that acquires first area-specific form data in which item names are set in the first jurisdictional area that is the jurisdictional area of the first place of business;
Form data conversion processing for referring to the correspondence data and converting the acquired first area-specific form data into second area-specific form data in which item names in a second jurisdiction area different from the first jurisdiction area are set. Department and
and an area-specific form data transmission unit that transmits the converted second area-specific form data. The area-specific form data acquisition unit acquires the first area-specific form data from a first office terminal used by the first office,
3. The area-specific form data transmission unit according to claim 1, wherein the area-specific form data transmission unit transmits the converted second area-specific form data to a second office terminal used by the second office. window business management device. A window business management method for managing window business of an office handling various forms, comprising:
the computer
an area-by-area form data acquisition step of acquiring first area-by-area form data in which item names are set in the first jurisdiction area that is the jurisdiction area of the first office;
By referring to the corresponding data in which each item name in the form set for each jurisdictional area of the business establishment corresponds to each jurisdictional area , the acquired first area-specific form data is transferred to a different jurisdictional area from the first jurisdictional area. a form data conversion processing step of converting form data into second area-specific form data in which item names in two jurisdiction areas are set;
an area-specific form data transmission step of transmitting the converted second area-specific form data ,
The corresponding data is data corresponding to each jurisdictional area by classifying each item name in the form set for each jurisdictional area of the business establishment into synonymous item groups based on the degree of synonymy. window business management method. A window business management program executed by a computer as a window business management device for managing window business of an office handling various forms,
to the computer;
an area-specific form data acquisition process for acquiring the first area-specific form data in which the item name is set in the first jurisdiction area that is the jurisdiction area of the first office;
By referring to the corresponding data in which each item name in the form set for each jurisdictional area of the business establishment corresponds to each jurisdictional area , the acquired first area-specific form data is transferred to a different jurisdictional area from the first jurisdictional area. a form data conversion process for converting form data into second area-specific form data in which item names in two jurisdiction areas are set;
executing an area-specific form data transmission process for transmitting the converted second area-specific form data ,
The corresponding data is data corresponding to each jurisdictional area by classifying each item name in the form set for each jurisdictional area of the business establishment into synonymous item groups based on the degree of synonymy. window business management program.

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