JP7193954B2 - Support system, support method and support program - Google Patents

Description

The present invention relates to a support system, a support method, and a support program.

A system for supporting learning of students is known. For example, a system has been proposed that detects a student to be cared for based on information on the student's attendance and tardiness, and performs care-handling processing for the student to be cared for (Patent Document 1). Also, a point management device has been proposed for improving the grades of students using educational point cards (Patent Document 2). Also, a school management system has been proposed that aims to prevent intrusion of suspicious persons into school facilities and to strengthen the safety of school personnel such as children and students (Patent Document 3). Also, a local crime prevention system for confirming the whereabouts of a person to be confirmed who carries a name tag with a wireless tag has been proposed (Patent Document 4). Further, a school attendance management system capable of reliably managing the school attendance status of students has been proposed (Patent Document 5).

JP-A-2002-149840 JP 2005-202514 A JP-A-2005-242560 Japanese Patent Application Laid-Open No. 2007-042009 JP 2008-59395 A

An object of one aspect is to provide a support system, a support method, and a support program that support a user.

In a first scheme, the support system comprises an extractor, a detector and an output controller. The extraction unit refers to user access histories at a plurality of access points installed within a predetermined site, and extracts users who satisfy a predetermined condition. The detection unit detects user accesses extracted by the extraction unit from accesses being executed at the plurality of access points. The output control unit outputs an alert corresponding to the access detected by the detection unit.

According to one embodiment of the present invention, the user can be assisted.

FIG. 1 is a diagram showing an example of the configuration of a support system according to the first embodiment. FIG. 2 is a diagram illustrating an example of the configuration of access information stored in the support system according to the first embodiment; FIG. 3 is a diagram showing an example of the configuration of user information stored in the support system according to the first embodiment. 4A is a diagram illustrating an example of a configuration of activity information stored in a support system according to the first embodiment; FIG. 4B is another diagram showing an example of the configuration of activity information stored in the support system according to the first embodiment; FIG. FIG. 5 is a diagram showing an example of the structure of activity history information stored in the support system according to the first embodiment. FIG. 6 is a flowchart showing an example of a rough flow of support processing according to the first embodiment. FIG. 7 is a flowchart showing an example of the flow of extraction processing in the support system according to the first embodiment. FIG. 8 is a flow chart showing an example of the flow of detection processing in the support system according to the first embodiment. FIG. 9 is a flowchart showing an example of the flow of display processing in the support system according to the first embodiment. FIG. 10 is a flow chart showing an example of the flow of alert processing in the support system according to the first embodiment. 11 is a diagram illustrating an example of a display screen displayed in the support system according to the first embodiment; FIG. 12 is a diagram illustrating an example of an alert screen displayed on a user terminal in the support system according to the first embodiment; FIG. FIG. 13 is a diagram for explaining an example of a computer that executes a support program according to the embodiment;

Embodiments of the disclosed support system, support method, and support program will be described in detail below with reference to the drawings. In addition, the invention is not limited by the following embodiments.

[Overview of support system according to first embodiment]
FIG. 1 is a diagram showing an example of the configuration of a support system 1 according to the first embodiment. The support system 1 includes a server 10 and a plurality of access points AP1 to APn (n is a natural number of 4 or more) installed in a predetermined site.

The server 10 is an information processing device that prevents a user who uses a facility or the like on a predetermined site under the control of the support system 1 from dropping out of activities performed on the site and executes processing for supporting the user. is. The server 10 is communicably connected to the access points AP1 to APn via the network NW.

The access points AP1 to APn allow the user terminals UT to access the network NW by wireless communication connection with the user terminals UT. Hereinafter, the access points AP1 to APn will be generically referred to as access points AP when there is no particular need to distinguish them. The access point AP authenticates the user terminal UT according to the access request transmitted from the user terminal UT. The access point AP allows the successfully authenticated user terminal UT to access the network NW. When authenticating a user terminal UT, the access point AP acquires information that uniquely identifies the user using the user terminal UT. Information that uniquely identifies a user is, for example, a user ID (Identifier) or a terminal ID. The user ID and terminal ID acquired by the access point AP are transmitted to the server 10 and stored in the server 10 together with the wireless connection establishment date and time and wireless connection disconnection date and time of the user (access information, see FIG. 2).

Each of the access points AP1 to APn can establish radio connections only with user terminals UT that are present within a predetermined area. For example, in the example of FIG. 1, access point AP1 is able to establish wireless connections with user terminals UT within area 1 . Also, access points AP2 and AP3 can establish wireless connections with user terminals UT in areas 2 and 3, respectively. Also, the access point APn can establish a wireless connection with a user terminal UT within the area n. When the user terminal UT moves between areas, the wirelessly connected access point AP also changes. Although four access points AP1 to APn are illustrated in the example of FIG. 1, the number of access points AP is not particularly limited. An arbitrary number of access points AP can be installed according to the size of the site and the structure of the building within the site where this embodiment is to be implemented.

A user terminal UT is an information processing terminal of a user who uses a facility or the like within a predetermined site. The type of user terminal UT is not particularly limited. The user terminal UT may be any information processing terminal capable of executing communication using a wireless connection such as Wi-Fi (registered trademark) or a wired LAN. The user terminal UT is, for example, a user-portable terminal such as a smart phone or a fixed terminal installed in a computer classroom or the like. When the portable user terminal UT enters a predetermined site, it automatically performs authentication processing with the nearest access point AP and starts wireless connection to the network NW. Similarly, the fixed terminal also connects to the network NW via the access point AP by logging in. Note that the processing for wirelessly connecting to the network NW is not particularly limited. Any connection process can be employed as long as information identifying the user of the user terminal UT is obtained by the access point AP at the time of connection establishment.

The network NW is an information processing network that realizes communication between the server 10 and the access points AP1 to APn. The network NW also enables communication by user terminals UT via access points AP1 to APn. The network NW may be, for example, the Internet, an intranet, a local area network (LAN), a wide area network or a combination thereof. Also, the network NW may be a wired network, a wireless network, or a combination thereof. The network NW includes, for example, a LAN used within a given site.

[Example of configuration of server 10]
The server 10 includes a storage unit 110 , a control unit 120 , a communication unit 130 , an input unit 140 and an output unit 150 .

The storage unit 110 stores information used for processing in the server 10 and information generated as a result of the processing. Storage unit 110 is, for example, a semiconductor memory device or a storage device. Semiconductor memory devices include video random access memory (VRAM), random access memory (RAM), read only memory (ROM), and flash memory. Moreover, storage devices such as a hard disk and an optical disk can be used as storage devices. Information stored in the storage unit 110 will be described later.

The control unit 120 controls operations and functions of the server 10 . For example, various integrated circuits and electronic circuits can be employed as the control unit 120 . Also, part of the functional units included in the control unit 120 may be another integrated circuit or electronic circuit. For example, integrated circuits include ASICs (Application Specific Integrated Circuits). Further, the electronic circuit includes a CPU (Central Processing Unit), an MPU (Micro Processing Unit), and the like. The function and configuration of control unit 120 will be described later.

The communication unit 130 is a functional unit that realizes communication with other devices or the like via the network NW. Communication unit 130 includes, for example, routers, switches, modems, ports, and the like.

The input unit 140 is a functional unit that implements input of information to the server 10 from the outside. Input unit 140 includes, for example, a keyboard, mouse, touch panel, microphone, peripheral circuits thereof, and the like.

The output unit 150 is a functional unit that outputs information from the server 10 to the outside. Output unit 150 includes, for example, a monitor, a screen, a speaker, a printer, peripheral circuits thereof, and the like.

[Example of information stored in storage unit 110]
Storage unit 110 has access storage unit 111 , user storage unit 112 and activity storage unit 113 .

(Access information)
The access storage unit 111 stores access information. The access information is information on access of the user terminal UT to the access points AP1 to APn. For example, the access information includes a user ID acquired from the user terminal UT that accessed each of the access points AP1 to APn, the access start date and time, ie, communication connection date and time, and the access end date, ie, communication disconnection date and time. The access information also includes information indicating which of the access points AP1 to APn was accessed. When the access points AP1 to APn each have a communication range of a predetermined room or floor of a building, the access information may include the room number, building name, floor number, etc. in association with the information identifying the access point AP. .

FIG. 2 is a diagram showing an example of the configuration of access information stored in the support system 1 according to the first embodiment. The access information shown in FIG. 2 includes "AP ID", "AP area name", "connection time", "disconnection time", and "terminal ID". "AP ID" is information for uniquely identifying an access point AP. "AP area name" is the name of the area corresponding to the access point AP. For example, information such as "101 classroom" which is the number of the classroom and "1st cafeteria" which specifies the cafeteria is stored as the "AP area name". The “connection time” is the time when the user terminal UT connected to the access point AP corresponding to the AP area name. “Disconnection time” is the time when the user terminal UT disconnected communication at the access point AP corresponding to the AP area name. "Terminal ID" is information that uniquely identifies the user terminal UT connected to the access point AP corresponding to the AP area name. In the example of FIG. 2, the user is specified based on the terminal ID, but the access point AP may acquire other information specifying the user instead of the terminal ID and store it as access information.

In the example of FIG. 2, "AP area name, classroom 101", "connection time, 20180707083456", "disconnection time, 20180707103745", and "user ID, 890-JKJKGGH-231" are associated with "AP ID, AP101". is stored. This indicates that the area corresponding to the access point AP specified by the AP ID "AP101" is the AP area name "101 classroom". Also, the access point AP identified by the AP ID “AP101” was connected by the user terminal UT identified by the terminal ID “890-JKJKGGH-231” at 8:34:56 on July 7, 2018. indicates that It also indicates that the user terminal UT disconnected the communication using the access point AP identified by the AP ID “AP101” at 10:37:45 on Jul. 7, 2018.

As shown in FIG. 2, the access information from the past access information to the current access information is stored as an access history in association with each access point AP.

(user information)
The user storage unit 112 stores user information. The user information is information of users who are active within the site under the management of the support system 1 . When the support system 1 is used at a university, the user is a student. It should be noted that the user may be a teacher or a person working on campus.

FIG. 3 is a diagram showing an example of the configuration of user information stored in the support system 1 according to the first embodiment. The user information includes an identifier that can uniquely identify each user, and information (terminal ID in the example of FIG. 2) that can be obtained by authentication processing of the access point AP.

Identifiers that can uniquely identify users are, for example, user IDs, student numbers, e-mail addresses, and terminal IDs. The information that can be acquired by the authentication process of the access point AP is, for example, a predetermined authentication ID of the user, a terminal ID, and the like.

In the example of FIG. 3, the user information includes "student number", "name", "grade", "faculty", "terminal ID", "mail address", "person in charge", and "flag". "Student number" is a number assigned to each user to uniquely identify the user. "Name" is the name of the user identified by the corresponding student number. “Grade” is the grade of the user identified by the corresponding student number. “Faculty” is the department to which the user identified by the corresponding student number belongs. "Terminal ID" is information that uniquely identifies the user terminal UT used by the user identified by the corresponding student number. "E-mail address" is an e-mail address registered as a contact by the user identified by the corresponding student number. "Person in charge" is the person in charge who supports the user identified by the corresponding student number and the contact information of the person in charge. "Flag" is an indicator indicating whether or not the user identified by the corresponding student number is designated as a user requiring assistance.

For example, in the example of FIG. 3, in association with "student number, 2018001", "name, Tetsuya Asada", "grade, 1", "faculty, economics", "terminal ID, 994-FAAANQZ-001", " The e-mail address, t.asada@ezwev.ne.jp" is stored. Also, "person in charge, Hanako Yamada, hanachan@efef.ne.jp" and "flag, NA" are stored in association with "student number, 2018001". This indicates that the name of the user (student) identified by the student number "2018001" is "Tetsuya Asada" and he is a first-year student in the Faculty of Economics. It also indicates that the user terminal UT used by the user "Tetsuya Asada" is identified by the terminal ID "994-FAAANQZ-001". It also indicates that the mail address used by the user "Tetsuya Asada" is "t.asada@ezwev.ne.jp". It also indicates that the person in charge of supporting the user "Tetsuya Asada" is "Hanako Yamada", and that the e-mail address "hanachan@efef.ne.jp" is registered as Hanako Yamada's contact information. Also, the user "Tetsuya Asada" is not designated as a user requiring support.

(Activity information and activity history information)
The activity storage unit 113 stores activity information and activity history information. The activity information is information on activities performed by the user within the site under the management of the support system 1 . Activity information is, for example, a student's coursework. Further, the activity information is, for example, information about a student's club, study group, and other activities. The activity history information is a history of whether or not the user has performed the activity stored as the user's activity information. For example, it is information indicating whether or not the user attended the class of the course.

4A and 4B are diagrams showing an example of the structure of activity information stored in the support system 1 according to the first embodiment. In the example of FIG. 4A, the activity information includes "student number", "subject code", and "extracurricular activity code". "Student number" is the same as the student number shown in FIG. A "subject code" is a code that uniquely identifies a subject that a user identified by a corresponding student number is taking. The "extracurricular activity code" is a code that uniquely identifies the extracurricular activity in which the user specified by the corresponding student number is participating. In addition, as shown in the example of FIG. 4B, the activity information further includes "subject/extracurricular activity code", "content", "day of the week/period", and "AP area name". The "subject/extracurricular activity code" is the same as the "subject code" and "extracurricular activity code" shown in FIG. 4A. The "content" is the content of the class or extracurricular activity specified by the corresponding subject code or extracurricular activity code. The “day of the week/time period” is the day of the week and time period on which the class or extracurricular activity specified by the corresponding subject code or extracurricular activity code is conducted. "AP area name" is the same as the AP area name included in the access information in FIG. 2, and indicates the area where classes and extracurricular activities specified by the corresponding subject code or extracurricular activity code are performed. Here, it is assumed that areas correspond to access points AP on a one-to-one basis.

For example, "subject code, E01" is stored in association with "student number, 2018001". Also, in association with the "subject/extracurricular activity code, E01", "contents, introduction to economics", "day of the week/period, Wednesday/2", and "AP area name, classroom 101" are stored. This indicates that the user identified by the student number "2018001" ("Tetsuya Asada" in FIG. 3) is taking the course identified by the subject code "E01". Also, the class identified by the subject code "E01" is "Introduction to Economics", which is held in classroom 101 during the second period on Wednesdays.

FIG. 5 is a diagram showing an example of the configuration of activity history information stored in the support system 1 according to the first embodiment. In the example of FIG. 5, the activity history information includes "student number", "date", and "time limit". "Student number" is the same as the student number included in the activity information. "Date" indicates the date of the activity. "Time limit" indicates the time limit of the activity. In the example of FIG. 5, for example, "student number, 2018001" is associated with "date, 20180416", "time limit, 1, 2, 3, 4, 5, E", "O, O, Y, Y, Y, O" is stored. This means that the user (“Tetsuya Asada” in FIG. 3) identified by the student number “2018001” has “no courses”, “no courses”, and “ Shows that it was "attended" "attended" "attended". It also indicates that no “extracurricular activities” were done. Here, "Y" indicates attendance, "O" indicates no course, and "N" indicates absence. In addition, "period, E" indicates extracurricular activities. It should be noted that the manner in which the support system 1 acquires the "absence" and "attendance" information included in the activity history information is not particularly limited. For example, the activity history information may be recorded by processing such as reading the information recorded on the student card at the entrance of the classroom when the user actually attends the class.

Note that each piece of information stored in the storage unit 110 does not always have to be stored in the server 10 . For example, it may be obtained from a storage device or the like separate from the server 10 during processing in the server 10 .

[Each function of the control unit 120]
Returning to FIG. 1, the controller 120 will be described. The control unit 120 has an extraction unit 121 , a detection unit 122 and an output control unit 123 .

The extraction unit 121 executes extraction processing. The extraction unit 121 refers to access information and extracts users whose past access information satisfies a predetermined condition. The predetermined condition is, for example, not accessing any of the plurality of access points AP1 to APn for a predetermined period of time. The predetermined conditions are set by the operator of the support system 1 or the person in charge of user support. The extraction unit 121 gives a flag (“F” in FIG. 3) to the user information of the user who satisfies a predetermined condition. Here, when a plurality of predetermined conditions are set, a plurality of flags may be assigned so as to distinguish between them.

The detection unit 122 executes detection processing. The detection unit 122 detects user accesses extracted by the extraction unit 121 from accesses being executed at the plurality of access points AP1 to APn.

First, the detection unit 122 acquires the latest access information from the access storage unit 111 at predetermined time intervals. Then, the detection unit 122 instructs the output control unit 123 to perform display processing so that display reflecting the latest access information is performed every predetermined time. For example, based on the access information, the detection unit 122 instructs the output control unit 123 to display each access point AP and the user accessing the access point AP in association with each other.

Further, the detection unit 122 determines whether or not the user with the flag is accessing based on the latest access information and user information. If it is determined that the flagged user is accessing, the detection unit 122 instructs the output control unit 123 to execute alert processing. The alert processing instructions include instructions for highlighting the user.

The output control unit 123 displays an image or the like in which the access point AP and the user accessing the access point AP are associated with each other on the display screen in accordance with the instruction from the detection unit 122 . When the detection unit 122 instructs the output control unit 123 to execute an alert process, the output control unit 123 outputs an alert corresponding to the user's access detected by the detection unit 122 in response to the instruction. For example, when it is determined that a flagged user is accessing, the output control unit 123 sends a notification to the person in charge corresponding to the user. Further, when instructed to execute the alert process, the output control unit 123 highlights the flagged users on the display screen.

[Rough flow of support processing]
FIG. 6 is a flowchart showing an example of a rough flow of support processing according to the first embodiment. First, the extraction unit 121 executes extraction processing (step S61). Next, the detection unit 122 executes detection processing (step S62). The output control unit 123 executes display processing and alert processing (step S63). This is the rough flow of the support processing according to the first embodiment. The flow of each process will be further described below with reference to the drawings.

[Example of flow of extraction process]
FIG. 7 is a flowchart showing an example of the flow of extraction processing in the support system 1 according to the first embodiment.

First, the extraction unit 121 acquires an access history from the access storage unit 111 (step S71). The extraction unit 121 then refers to the user storage unit 112 and selects one user (step S72). The extraction unit 121 determines whether or not the access history of the selected user satisfies a predetermined condition based on the past access history (step S73). For example, the extraction unit 121 determines whether the selected user has not accessed any access point AP over a predetermined period of time such as the past one month. If it is determined that the predetermined condition is satisfied (step S73, Yes), the extraction unit 121 gives the user a flag. That is, the extraction unit 121 stores the flag in the user storage unit 112 in association with the user (step S74). Then, the extraction unit 121 determines whether or not there is an unselected user (step S75). On the other hand, if it is determined that the predetermined condition is not satisfied (step S73, No), the extraction unit 121 proceeds to step S75. Then, when it is determined that there is an unselected user in step S75 (step S75, Yes), the extraction unit 121 selects the next user and repeats steps S73 to S74. On the other hand, if it is determined that there is no unselected user (step S75, No), the extraction unit 121 terminates the process. This completes the extraction process.

Although the extraction process is executed for all users here, the extraction unit 121 may be configured to execute the extraction process only for users, periods, or conditions specified by input or the like. .

[Example of detection process flow]
FIG. 8 is a flow chart showing an example of the flow of detection processing in the support system 1 according to the first embodiment.

The detection unit 122 first determines whether or not a predetermined time has passed since the start of processing (step S81). The predetermined time is, for example, 10 minutes, 15 minutes, etc., and can be set by the operator of the support system 1 . If it is determined that the predetermined time has not passed (step S81, No), the detection unit 122 repeats step S81. On the other hand, if it is determined that the predetermined time has passed (step S81, Yes), the detection unit 122 acquires the latest access information from the access storage unit 111 (step S82). The detection unit 122 extracts the difference between the latest access information and the previously acquired access information (step S83). Then, the detection unit 122 determines whether or not there is new access (step S84). For example, the detection unit 122 determines whether or not there is a user who was not in the process of accessing according to the previously acquired access information but is in the process of accessing according to the latest access information. If the detection unit 122 determines that there is no new access (step S84, No), the detection unit 122 instructs the output control unit 123 to perform display processing corresponding to the latest access information (step S85). On the other hand, when it is determined that there is a new access (step S84, Yes), the detection unit 122 determines whether or not the new access is by a flagged user (step S86). Then, when it is determined that it is not by the flagged user (step S86, No), the detection unit 122 instructs the output control unit 123 to execute display processing corresponding to the latest access information ( step S85). On the other hand, if it is determined that the flagged user has caused the error (step S86, Yes), the detection unit 1222 instructs the output control unit 123 to perform alert processing and display processing (step S87). The alert processing instruction includes information specifying the flagged user. Then, the detection unit 122 returns to step S81 and repeats the process.

[Example of flow of display processing]
FIG. 9 is a flow chart showing an example of the flow of display processing in the support system 1 according to the first embodiment.

The display processing of the output control unit 123 is started by receiving a display processing instruction from the detection unit 122 . First, the output control unit 123 determines whether or not an instruction for display processing has been received (step S91). If it is determined that no instruction has been received (step S91, No), the output control unit 123 repeats step S91. On the other hand, if it is determined that an instruction has been received (step S91 , Yes), the output control unit 123 executes display corresponding to the latest access information instructed by the detection unit 122 . At this time, if the difference from the access information at the time of the previous instruction is extracted, the output control unit 123 reflects the difference in the display (step S92). Then, the output control unit 123 determines whether or not an instruction for alert processing has been received together with an instruction for display processing (step S93). If it is determined that the instruction has not been received (step S93, No), the output control unit 123 returns to step S91 and repeats the process. On the other hand, if it is determined that the instruction has been received (step S93, Yes), the output control unit 123 highlights the part corresponding to the flagged user on the display screen of the monitor or the like (step S94). Also, the output control unit 123 executes an alert process (step S95). Alert processing will now be described with reference to FIG. Then, the output control unit 123 returns to step S91 and repeats the process.

Note that the output control unit 123 may display an alert on the display screen in the highlighted display in step S94. For example, a message such as "Student to be watched over, go to school!" may be displayed. Further, the output control unit 123 may control the output unit 150 to display information related to the flagged user on the display screen. For example, the course that the user is absent and the period of absence may be displayed.

[Example of alert processing flow]
FIG. 10 is a flow chart showing an example of the flow of alert processing in the support system 1 according to the first embodiment.

The output control unit 123 executes alert processing when determining that an instruction for alert processing has been received ( FIG. 9 , step S95). The output control unit 123 extracts from the user storage unit 112 the person in charge corresponding to the flagged user notified in the alert process instruction (step S101). For example, the output control unit 123 extracts information specifying the person in charge and the notification destination. Then, the output control unit 123 sends an alert to the notification destination of the extracted person in charge (step S102). For example, the output control unit 123 controls the communication unit 130 to send an email to the email address extracted from the user storage unit 112, notifying of information identifying the flagged user and the current location of the user. . The current location is, for example, information specifying the access point AP that the user is accessing and information indicating the current location of the user, such as the AP area name.

[Example of display screen]
FIG. 11 is a diagram showing an example of a display screen displayed in the support system 1 according to the first embodiment. As shown in FIG. 11, the support system 1 according to the first embodiment displays the user accessing the access point AP in association with each access point AP. In the example of FIG. 11, "classroom 102", "cafeteria", etc. each correspond to one access point AP. Then, in association with "classroom 102", users accessing the access point AP of "classroom 102" are displayed as rectangular icons. Further, when the icon of the user who is accessing is selected (for example, clicked), detailed information of the user is popped up. For example, in the example of FIG. 11, user information such as name, grade, department, etc. is displayed. In addition, the support system 1 highlights the flagged user. For example, the support system 1 displays the user's icon in a different color from other icons, or blinks the icon.

By displaying the display screen shown in FIG. 11, for example, on the display screen of a monitor such as an information processing device installed in a security room or a school office, a user who needs assistance from a security guard or an instructor can be seen on the premises. You can quickly notice that you are The output control unit 123 may be configured to display a display screen on another information processing device from the server 10 via the communication unit 130 .

[Example of alert screen]
FIG. 12 is a diagram showing an example of an alert screen displayed on the user terminal in the support system 1 according to the first embodiment. The alert screen is displayed on the user terminal by e-mail or the like sent to the person in charge of the flagged user. For example, when the person in charge opens the mail sent from the server 10, the name of the flagged user, the current location, the reason for the flagging (predetermined condition), etc. are displayed. In the example of FIG. 12, information such as the name "Tetsuya Asada", "1st year student in the Faculty of Economics", "Insufficient number of days to attend Economics Introduction (currently 0 days)", and "Current Location: Cafeteria" is displayed. Also, the user's photo may be attached to the mail. The person in charge who receives the email can check the current location and status of the user by looking at the alert screen. Since the person in charge can know the current location of the user, the person in charge can go to the place where the user is and give direct guidance or advice. Therefore, according to the support system 1, it is possible to efficiently support the user.

[Modification 1: Addition of multiple types of flags]
In the above-described first embodiment, the support system 1 is configured to extract a user who is considered to require support based on past access information, and to quickly detect when the user accesses the access point AP. . In order to provide more detailed support to the user, the support system 1 can set various predetermined conditions for flagging the user.

For example, a user accessing an access point AP but absent from class may be a user in need of assistance. Also, if a dormitory is attached to the premises and there is an access point AP in the dormitory, there is a possibility that even if the user accesses the access point AP, he/she is simply in the dormitory and is absent from classes. .

Therefore, the support system 1 can execute a process of not only extracting users who have not accessed the access point AP for a predetermined period of time, but also extracting users who need support in consideration of other factors. For example, the support system 1 can attach different types of flags to the user information according to the type of the predetermined condition. For example, the support system 1 can add the following three types of flags F1, F2, and F3.

(1) Flag F1: Granted to users whose attendance rate for an activity (class) is equal to or less than a threshold, regardless of access.
(2) Flag F2: Granted to users whose attendance rate for activities (classes) during access is below a threshold. For example, the support system 1 detects the degree of matching between the access point AP extracted from the access history and the access point AP installed at the location of the class extracted from the activity information. Then, the support system 1 gives a flag F2 when the degree of matching does not reach a predetermined level.
(3) Flag F3: Flag F2 is given to users who are given flag F2 and whose rate of accessing access point AP is other than the place of activity (classroom) is equal to or greater than a threshold. For example, a flag F3 is assigned to a user whose access point AP is always located in a dormitory.

First, the flag F1 is a flag for extracting a user who has a low attendance rate for an activity (class) that should normally be attended regardless of whether or not the access point AP is accessed. The flag F2 is a flag for extracting users who have arrived at the site (university) but have not participated in the activity (class) that they should attend during that time slot. A user to whom the flag F2 is assigned is, for example, a user who has come to the university to hang out with friends but has not attended classes. The flag F3 is a flag for extracting users whose access locations are restricted from among the users to whom the flag F2 is assigned. The flag F3 is for extracting users who access but do not attend classes because they are in a dormitory where the access point AP is installed, or users who stay in the cafeteria all day and do not attend classes. set to

In the extraction process, when determining whether the access history of the selected user satisfies a predetermined condition, the support system 1 also determines whether the conditions of the flags F1 to F3 are met. can be done. For example, in step S73 of FIG. 7, the extraction unit 121 refers to the activity history information together with the access history, and assigns F1 to F3 to the corresponding user. Then, in step S86 of FIG. 8, the detection unit 122 also determines whether or not the user is given the flags F1 to F3. Further, the detection unit 122 can instruct the output control unit 123 to execute different alerts or displays depending on the type of flag.

By referring to the activity history information in addition to the access information and assigning the flag, the support system 1A can realize more detailed user support.

[Modification 2: Additional notification]
By the way, users using the access point AP are considered to move within the premises during access. Therefore, after the alert process is executed once and the notification is sent to the person in charge, the user may move from the notified current location. Therefore, the support system 1 detects a change in the access point AP accessed by the flagged user during access, and executes additional notification processing when there is a change. good too. This processing can be implemented by, for example, causing the detection unit 122 to perform additional processing. For example, in step S83 of FIG. 8, when the detection unit 122 extracts the difference, the change in the access destination of the user who is accessing is extracted as the difference. Then, when there is a change in the access destination of the flagged user, the detection unit 122 instructs alert processing in step S85. Through such processing, the support system 1 can notify the person in charge of the change of the access point, and can easily track the footsteps of the user during access.

[Modification 3: Target facilities, etc.]
The first embodiment has been described on the assumption that the site is a campus of a university and the user is a university student. However, the sites and users to which the above embodiments are applied are not particularly limited. For example, the above embodiments can be applied to assist patients in rehabilitation facilities. In this case, an access point AP is installed within the premises of the rehabilitation facility. Then, the access status of the patient's user terminal UT to the access point AP is recorded in the server. Then, the server extracts, based on the access information, patients who have not accessed the access point AP installed in the building where training and exercise for rehabilitation are carried out. Also, the server extracts patients who are accessing only the access point AP set in the building in which their room, dining room, etc. are installed. Then, the server executes alert processing when the patient accesses the access point AP after the patient's rate of nonparticipation in rehabilitation exceeds a predetermined threshold. By configuring the support system in this way, it is possible to effectively support patients in rehabilitation facilities and the like. Similarly, the above embodiments can be applied to support users at camps, extracurricular learning facilities, and the like. In this way, the above embodiment can be applied to a place where many people live together for a predetermined period of time and participate in predetermined activities.

[Effects of the first embodiment]
As described above, the support system 1 according to the first embodiment includes the extractor 121 , the detector 122 and the output controller 123 . The extraction unit 121 refers to user access histories at a plurality of access points AP installed within a predetermined site, and extracts users who satisfy a predetermined condition. The detection unit 122 detects user accesses extracted by the extraction unit 121 from accesses being executed at a plurality of access points AP. The output control unit 123 outputs an alert corresponding to the access detected by the detection unit 122 . Therefore, the support system 1 can extract a user who is considered to need support based on the past access history, and quickly detect the user when the user comes to the premises. In addition, since the support system 1 outputs an alert corresponding to the detected access, the person in charge and other personnel can easily notice that the user has come. Therefore, the support system 1 can efficiently support the user.

In the support system 1 described above, the extraction unit 121 extracts users who have not accessed any of the plurality of access points AP for a predetermined period of time. Therefore, when there is a user who does not attend school, the support system 1 can quickly extract the user. In addition, the support system 1 can easily extract various user situations by flexibly setting the predetermined period.

In the support system 1 described above, the extracting unit 121 refers to an activity history indicating whether or not the user has participated in a predetermined activity, and an access history. Extract users who do not satisfy the conditions. Therefore, the support system 1 can easily extract and support users who have come to the site but are not active.

In the support system 1 described above, the detection unit 122 detects the user's current location extracted by the extraction unit 121, and the output control unit 123 outputs an alert including the current location detected by the detection unit 122. FIG. Therefore, the support system 1 can easily notify the person in charge or the like of the current location of the user by means of an alert.

In the support system 1 described above, the detection unit 122 detects a change in the access point AP that the user accesses and is extracted by the extraction unit 121, and the output control unit 123 outputs an alert including the access point AP after the change. . Therefore, even when the user moves within the premises, the support system 1 can quickly send a notification to the person in charge or the like to track the user.

Further, in the support system 1, the output control unit 123 displays the plurality of access point APs and the users accessing the plurality of access point APs in association with each other, and highlights the user detected by the detection unit 122. do. Therefore, the support system 1 can visually display the position of the user who needs support and call the attention of the person in charge.

In addition, in the support system 1 described above, when the output control unit 123 detects an operation for a user during display, the detailed information of the user is further displayed. Therefore, the support system 1 allows the person in charge or the like to easily confirm what kind of support the user needs.

[Second embodiment]
Although the embodiments of the disclosed support system, support method, and support program have been described so far, the present invention may be implemented in various different forms other than the above-described embodiments. Therefore, other embodiments included in the present invention will be described below.

[Implementation by cloud computing]
The disclosed support program can be implemented in a server that constitutes a cloud system, and can be used to link information between different databases via the cloud system. For example, by using a cloud system, it is possible to centrally manage information on information processing terminals that are connected to a network and used for business in offices and branch offices scattered throughout the country.

Distributed and integrated
Each component of each illustrated device does not necessarily have to be physically configured as illustrated. In other words, the specific form of distribution and integration of each device is not limited to the one shown in the figure, and all or part of them can be functionally or physically distributed and integrated in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

[Support Program]
In addition, the various processes described in the above embodiments are performed by distributing a program prepared in advance from a computer such as a server to a computer such as a tablet terminal or a notebook computer, and the server and computer cooperate to execute the process. It can be realized by Therefore, an example of a computer that executes a support program having functions similar to those of the above embodiments will be described below with reference to FIG. 13 .

FIG. 13 is a diagram for explaining an example of a computer that executes the support program according to the embodiment. As shown in FIG. 13, the computer 1000 has an operation section 1100, a display 1200, and a communication section 1300. FIG. Further, the computer 1000 has a CPU (Central Processing Unit) 1400 , a ROM (Read Only Memory) 1500 , a RAM (Random Access Memory) 1600 and a HDD (Hard Disk Drive) 1700 . These units 1100 to 1700 are connected via a bus 1800 .

As shown in FIG. 13, the HDD 1700 pre-stores a support program 1700a capable of implementing modules that perform the same functions as the units shown in the first embodiment. This support program 1700a may be appropriately integrated or separated like each component shown in FIG. In other words, all the data stored in the HDD 1700 need not always be stored in the HDD 1700, and only the data necessary for processing need be stored in the HDD 1700. FIG.

Then, the CPU 1400 reads each module of the support program 1700 a from the HDD 1700 and develops it in the RAM 1600 . Thereby, as shown in FIG. 13, the support program 1700a functions as a support process 1600a. The support process 1600a develops various data read from the HDD 1700 in an area assigned to itself on the RAM 1600 as appropriate, and executes various processes based on the developed various data. Note that the support process 1600a includes processing executed by each processing unit shown in FIG. Further, it is not always necessary for all of the processing units that are virtually implemented on the CPU 1400 to operate on the CPU 1400, and only necessary processing units need only be virtually implemented.

Note that the support program 1700a described above does not necessarily have to be stored in the HDD 1700 or the ROM 1500 from the beginning. For example, each program is stored in a “portable physical medium” such as a flexible disk or a CD-ROM (Compact Disc Read Only Memory) inserted into the computer 1000 . Alternatively, each program is stored in a "portable physical medium" such as a DVD (Digital Versatile Disc) disc, a magneto-optical disc, an IC card, or the like. Then, the computer 1000 may acquire and execute each program from these portable physical media. Also, each program may be stored in another computer or server device connected to the computer 1000 via a public line, the Internet, a LAN, a WAN (Wide Area Network), or the like. Then, the computer 1000 may acquire and execute each program from these.

1 support system 10 server (support device)
110 storage unit 111 access storage unit 112 user storage unit 113 activity storage unit 120 control unit 121 extraction unit 122 detection unit 123 output control unit 130 communication unit 140 input unit 150 output unit (display unit)
AP1 to APn Access point UT User terminal NW network

Claims (8)

A user's access history at a plurality of access points installed in a predetermined site, and an activity history indicating whether or not the user has participated in a predetermined activity, wherein the user performs the predetermined activity an extracting unit that refers to the activity history including information on accessed access points, and extracts a user whose degree of matching between the access point in the activity history and the access point in the access history does not reach a predetermined level ;
a detection unit that detects user accesses extracted by the extraction unit from accesses being executed at the plurality of access points;
an output control unit that outputs an alert corresponding to the access detected by the detection unit;
Support system with 2. The support system according to claim 1, wherein said extraction unit extracts users who have not accessed any of said plurality of access points for a predetermined period of time. The detection unit detects the user's current location extracted by the extraction unit,
3. The support system according to claim 1, wherein said output control unit outputs an alert including the current location detected by said detection unit. The detection unit detects a change in access points accessed by the user extracted by the extraction unit,
4. The support system according to any one of claims 1 to 3 , wherein said output control unit outputs an alert including an access point after change. 5. The output control unit according to claim 1 , wherein the plurality of access points and the users accessing the plurality of access points are associated and displayed, and the user detected by the detection unit is highlighted. A support system according to any one of the preceding claims. 6. The support system according to claim 5 , wherein said output control unit further displays the detailed information of the user when detecting an operation for the user during display. to the computer,
A user's access history at a plurality of access points installed in a predetermined site, and an activity history indicating whether or not the user has participated in a predetermined activity, wherein the user performs the predetermined activity referring to the activity history including information on the accessed access point, and extracting a user whose degree of matching between the access point in the activity history and the access point in the access history does not reach a predetermined level ;
Detecting the access of the user extracted from among the accesses being executed at the plurality of access points;
Output an alert corresponding to the detected access,
A support method that causes each process to be performed, including A user's access history at a plurality of access points installed in a predetermined site, and an activity history indicating whether or not the user has participated in a predetermined activity, wherein the user performs the predetermined activity referring to the activity history including information on the accessed access point, and extracting a user whose degree of matching between the access point in the activity history and the access point in the access history does not reach a predetermined level ;
Detecting the access of the user extracted from among the accesses being executed at the plurality of access points;
Output an alert corresponding to the detected access,
A support program that causes a computer to execute processing including each procedure.

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