JP7196671B2 - Display system for money processing device - Google Patents

Description

TECHNICAL FIELD The present invention relates to a display system for a money processing device, and more particularly, to a money processing device that is connected to a POS (Point Of Sales) register device in a store such as a supermarket, for example. It relates to a display system for a processor.

2. Description of the Related Art Conventionally, money processing devices such as automatic change dispensers connected to POS terminals are known in shops such as supermarkets and convenience stores. Such a money processing apparatus normally deposits banknotes and coins entrusted to it by shoppers and stores them in a storage box, while dispensing change from the storage box according to a payment instruction.

When an error occurs in such a money processing device, an error cancellation operation is performed as image data of an error cancellation operation for canceling the error that occurred in the money processing device and returning to a normal state on the display section of the POS register device. A display system for a money processing device has been proposed that sequentially displays according to the progress of the process (see, for example, Patent Literature 1).

Japanese Patent No. 5239384

By the way, there is a cause for the occurrence of an error in the money processing device, and unless the cause is removed, the error may reoccur. The cause of the occurrence of this error is not only the malfunction of the device, but also the wear and dirt of components that are used repeatedly, the contamination of foreign matter, and the like. Specifically, when an error such as a coin jam occurs in the money processing apparatus, removing the jammed coin is the error clearing operation. However, coin jams can be caused by contamination of the conveying path for conveying coins, etc. Unless the conveying path is cleaned, coin jam errors will occur repeatedly.

The above-described display system for a money handling device was useful in improving the operability and convenience of error cancellation when an error occurred in the money handling device. , and could not reduce the occurrence of future errors.

In view of the above circumstances, it is an object of the present invention to provide a display system for a cash processing device that can reduce the occurrence of future errors as necessary while improving the operability and convenience of error cancellation. aim.

In order to achieve the above object, a display system for a money processing device according to the present invention includes display means electrically connected to a money processing device for processing money deposits and withdrawals and displaying predetermined information; An error canceling operation for canceling an error occurring in a processing device and returning to a normal state includes image data for an error canceling operation prepared in plurality according to each stage of the progress of the error canceling operation. storage means for storing procedure data; and when an error in the money handling apparatus is detected by the detection means, the error cancellation operation procedure data corresponding to the error is read out from the storage means, and the error cancellation operation is performed. and a control means for sequentially displaying the image data for the error cancellation operation on the display means for each stage of the progress of the error cancellation operation, wherein the storage means is different from the error cancellation operation. maintenance operation for removing the cause of the error occurrence has maintenance procedure data including a plurality of image data for maintenance operation prepared according to each stage of progress of the maintenance operation; An input section for displaying the image data for the maintenance operation is displayed on the display section when the image data for the error cancellation operation is sequentially displayed on the display section, and an input operation is performed through the input section. In this case, the maintenance procedure data related to the error causing the image data for the error canceling operation to be displayed is read from the storage means, and the image data for the maintenance operation is displayed on the display means. Characterized by

Further, according to the present invention, in the display system for the money processing device, the image data for the error cancellation operation is the state of the money processing device seen by the operator at each stage of the progress of the error cancellation operation. , a plurality of image data are prepared according to each stage of the progress of the error cancellation operation, and the image data for the maintenance operation represents the situation of the money processing device that the operator sees at each stage of the progress of the maintenance operation. It is characterized in that a plurality of items are prepared according to each stage of progress of the maintenance operation.

Further, in the present invention, in the display system for a money processing apparatus, the control means detects through the detection means that a new error has occurred while displaying the image data for the maintenance operation on the display means. If an error occurs, the new error is treated as an error during operation, and is distinguished from the error that caused the image data for the error cancellation operation to be displayed.

Further, in the present invention, in the display system for a money processing device, when the control means records the error during operation as history information together with the error that causes the image data for the error cancellation operation to be displayed, the operation A medium error is distinguished by adding a predetermined mark and recording it.

Further, according to the present invention, in the above display system for a money processing apparatus, the control means distinguishes the operation errors by not recording them in the history information.

Further, in the present invention, in the above display system for a money processing device, the control means controls a new display detected by the detection means after an input operation is performed through the input unit until the money processing device returns to the normal state. The error is an error during operation.

According to the present invention, when the detection means detects that an error has occurred in the money processing apparatus, the control means reads out the error cancellation operation procedure data corresponding to the error from the storage means and stores the error cancellation operation procedure data. Since the image data is sequentially displayed on the display means for each stage of the progress of the error cancellation operation, it is not necessary to prepare an instruction manual or the like, and the operator can be made to perform the error cancellation operation according to the display of the display means. . Moreover, when the control means causes the display means to sequentially display the image data for the error cancellation operation, the input section for displaying the image data for the maintenance operation is displayed on the display means, and an input operation is performed through the input section. Then, the maintenance procedure data related to the error causing the image data for the error canceling operation to be displayed is read from the storage means, and the image data for the maintenance operation is displayed on the display means. An operator can be made to perform maintenance operations. Therefore, it is possible to improve the operability and convenience of error cancellation, and reduce the occurrence of future errors as necessary.

FIG. 1 is a block diagram schematically showing the configuration of a display system for a money processing device, which is an embodiment of the present invention. FIG. 2 is a flow chart showing the details of an error reset operation display process performed by the control unit shown in FIG. FIG. 3 is an image diagram showing the procedure of the error cancellation operation. FIG. 4 is an image diagram showing the procedure of the error cancellation operation. FIG. 5 is an image diagram showing the procedure of the error cancellation operation. FIG. 6 is an image diagram showing the procedure of the error cancellation operation. FIG. 7 is an image diagram showing the procedure of the error cancellation operation. FIG. 8 is an image diagram showing the procedure of the error cancellation operation. FIG. 9 is an image diagram showing the procedure of the error cancellation operation. FIG. 10 is an image diagram showing the procedure of the error cancellation operation. FIG. 11 is an image diagram showing the procedure of the error cancellation operation. FIG. 12 is an image diagram showing the procedure of maintenance operation. FIG. 13 is an image diagram showing a procedure of maintenance operation. FIG. 14 is an image diagram showing the procedure of the error cancellation operation. FIG. 15 is an image diagram showing the procedure of the error cancellation operation. FIG. 16 is an image diagram showing the procedure of the error cancellation operation. FIG. 17 is an image diagram showing the procedure of the error cancellation operation. FIG. 18 is an image diagram showing the procedure of the error cancellation operation. FIG. 19 is an image diagram showing the procedure of the error cancellation operation.

Preferred embodiments of a display system for a cash processing device according to the present invention will be described in detail below with reference to the accompanying drawings.

FIG. 1 is a block diagram schematically showing the configuration of a display system for a money processing device, which is an embodiment of the present invention. The display system for a money processing device illustrated here is composed of a POS cash register device 10 as a terminal device for collecting and managing information when conducting commercial transactions with customers at stores such as supermarkets and convenience stores, for example. The POS register device 10 is electrically connected to an automatic change machine 20 as a money processing device.

First, the automatic change dispenser 20 will be described. The automatic change dispenser 20 includes a coin section 21 , a bill section 22 , an operation input section 23 and a money control section 24 .

The coin section 21 receives and disburses coins, and has various sensor groups 21a and actuator groups 21b. This coin unit 21 supplies coins inserted through a coin slot (not shown) in a separated state one by one, discriminates the authenticity and denomination of the coins, and distributes the coins (genuine coins) after transportation. are stored by denomination.

The coin section 21 dispenses stored coins to a coin dispensing port (not shown) in response to a dispensing command. The sensor group 21a constituting the coin portion 21 includes sensors as detection means for detecting that an error has occurred in the coin portion 21. FIG.

The banknote section 22 receives and pays banknotes, and has various sensor groups 22a and actuator groups 22b. The banknote unit 22 conveys banknotes inserted into a banknote insertion slot (not shown), discriminates the authenticity and denomination of the banknotes during the transportation, and classifies banknotes determined as genuine into denominations. They are sorted and stored accordingly. Note that banknotes determined as not genuine are conveyed to a banknote outlet (not shown).

Further, the banknote unit 22 feeds out stored banknotes and dispenses them from a banknote dispensing port when a payment instruction is received. The sensor group 22a that constitutes the banknote section 22 includes sensors as detection means for detecting that an error has occurred in the banknote section 22 .

The operation input unit 23 is composed of, for example, a numeric keypad and various buttons, and is a part for performing input operations. The money control unit 24 comprehensively controls the operation of the automatic change dispenser 20 according to pre-stored programs and data.

The POS register device 10 is a high-level device of the automatic change dispenser 20, and is a personal computer that immediately inputs data such as product names, prices, and customer information by reading barcodes with a barcode reader (scanner) (not shown). It is composed of a computer-based register and comprises a display section 11 and a control section 12 .

The display unit 11 is display means configured by, for example, a liquid crystal touch panel, and displays various types of information and enables input operations such as touch operations.

The control unit 12 is control means that controls the operation of the POS register device 10 in accordance with the programs and data stored in the storage unit 13 . Note that the control unit 12 may be implemented by software, for example, by causing a processing device such as a CPU (Central Processing Unit) to execute a program, or may be implemented by hardware such as an IC (Integrated Circuit). Alternatively, software and hardware may be used together.

Such a storage unit 13 stores error cancellation operation procedure data 13a and maintenance procedure data 13b. The error cancellation operation procedure data 13a is provided for each constituent element of the coin section 21 and bill section 22 that constitute the automatic change dispenser 20. When an error occurs in the corresponding constituent element, the error is canceled. It has image data 131 (see FIG. 3, etc.) showing an error cancellation operation for each procedure to return to a normal state by pressing and text data 132 (see FIG. 3, etc.) for each procedure.

The maintenance procedure data 13b is provided for each constituent element of the coin section 21 and bill section 22 that constitute the automatic change dispenser 20, and image data 141 (see FIG. 12) showing the maintenance operation of the relevant constituent element for each procedure. ) and wording data 142 (see FIG. 12) for each procedure. Such maintenance operations include cleaning operations such as removing stains from the relevant parts, and replacement operations such as replacing the relevant parts. This is different from the error cancellation operation.

FIG. 2 is a flow chart showing the details of the error reset operation display process performed by the control unit 12 shown in FIG.

In this error canceling operation display process, the control unit 12 determines whether or not one of the sensor groups 21a and 22a of the coin unit 21 and bill unit 22 has detected an error (step S101). More specifically, the control unit 12 determines whether or not the money control unit 24 of the automatic change dispenser 20 has given a signal indicating that an error has occurred. When it is determined that a signal indicating the occurrence of an error has been given from the money control section 24, that is, it is determined that one of the sensor groups 21a and 22a of the coin section 21 and bill section 22 has detected an error occurrence. If so (step S101: Yes), the control unit 12 identifies the error-occurring unit (step S102).

The control unit 12, which has specified the error generating unit in this way, reads out the error reset operation procedure data 13a of the constituent elements that become the error generating unit from the storage unit 13 (step S103), and causes the display unit 11 to sequentially display the data (step S104). ).

The processing of step S104 will be specifically described. Here, it is assumed that the coin validation unit in the coin unit 21, which discriminates the authenticity and denomination of coins, is the error generation unit.

As shown in FIG. 3, the control unit 12 generates image data 131 of the automatic change dispenser 20, which is the first error cancellation procedure, and text data 132 of "Please pull out the coin part" corresponding to the error cancellation procedure. is displayed on the display unit 11 . After a predetermined period of time (for example, 2 to 5 seconds) has elapsed since the display of the first error cancellation procedure, the control unit 12, as shown in FIG. The image data 131 and the message data 132 of "Please pull out the coin part" corresponding to the error canceling procedure are displayed on the display unit 11.例文帳に追加

After a predetermined period of time has passed since the second error cancellation procedure was displayed, the controller 12, as shown in FIG. The display unit 11 is caused to display the text data 132 of "Please open the operation display unit" corresponding to the procedure. After a predetermined period of time has passed since the third error cancellation procedure was displayed, the control unit 12 displays the image data 131 of the automatic change dispenser 20, which is the fourth error cancellation procedure, and the error The word data 132 of "Please open the operation display section" corresponding to the release procedure is displayed on the display section 11.例文帳に追加

After a predetermined period of time has elapsed since the display of the fourth error cancellation procedure, the control unit 12 displays the image data 131 of the automatic change dispenser 20, which is the fifth error cancellation procedure, and the error cancellation procedure, as shown in FIG. The display unit 11 is caused to display the text data 132 of "Please open the coin validation conveying unit" corresponding to the procedure. After a predetermined period of time has passed since the fifth error cancellation procedure was displayed, the control unit 12, as shown in FIG. The display unit 11 is caused to display the message data 132 of "Please open the coin validation conveying unit" corresponding to the release procedure.

After a predetermined period of time has elapsed since the sixth error cancellation procedure was displayed, the controller 12 displays the image data 131 of the automatic change dispenser 20, which is the seventh error cancellation procedure, and the error cancellation procedure, as shown in FIG. The display unit 11 is caused to display the text data 132 of "If there are any coins left in the coin verification passage sensor, please remove them." corresponding to the procedure. After a predetermined period of time has passed since the seventh error cancellation procedure was displayed, the control unit 12 displays image data 131 of the automatic change dispenser 20, which is the eighth error cancellation procedure, and The display unit 11 is caused to display the text data 132 of "Please open the coin validation unit (1) and remove any jammed coins" corresponding to the release procedure.

After a predetermined period of time has elapsed since the eighth error cancellation procedure was displayed, the controller 12 displays the image data 131 of the automatic change dispenser 20, which is the ninth error cancellation procedure, and the error cancellation procedure, as shown in FIG. The display unit 11 is caused to display the message data 132 corresponding to the procedure "Open the coin validation unit (1) and remove any stuck coins." In the ninth error cancellation procedure, the input section 14 for displaying the image data 131 and the text data 132 as well as the image data 141 for maintenance operation is displayed on the display section 11 .

When an input operation is performed through the input unit 14, the control unit 12 reads from the storage unit 13 the maintenance procedure data 13b related to the error that causes the image data 131 for the error cancellation operation to be displayed. Then, as shown in FIG. 12, the control unit 12 provides image data 141 of the automatic change dispenser 20, which is the first maintenance procedure, and "Wipe off finger dirt with a rag or the like with absolute alcohol" corresponding to the maintenance procedure. please” is displayed on the display unit 11 . Further, the control unit 12 displays the cancel input unit 15 for closing the image data 141 for maintenance operation and the like and transitioning to the image data 131 for error cancellation operation, etc., together with the image data 141 and the wording data 142 . display on the part 11.

After a predetermined period of time has passed since the first maintenance procedure was displayed without the cancellation input unit 15 being operated, the control unit 12, as shown in FIG. and word data 142 of "Turn the belt by hand to make the pulley go around once, and if there is black residue adhering to the groove, remove it with tweezers or the like." The display unit 11 is caused to display, and the display unit 11 is caused to display the cancel input unit 15 .

Since the maintenance procedure data 13b ends with the second maintenance procedure, the control unit 12 again displays the image data 141 and wording data 142 of the first maintenance procedure after a predetermined period of time has elapsed. The display is repeated, and the input from the cancel input unit 15 is awaited.

Then, when the cancel input section 15 is operated for input, the control section 12 causes the display section 11 to display the ninth error cancellation procedure shown in FIG.

By the way, when the ninth error cancellation procedure is displayed on the display unit 11 and a predetermined time elapses without an input operation through the input unit 14, the control unit 12 displays the tenth error cancellation procedure as shown in FIG. image data 131 of the automatic change dispenser 20, which is the procedure for canceling the error, and text data 132 of "Please close the coin validation section (1)" corresponding to the procedure for canceling the error.

After a predetermined period of time has passed since the tenth error cancellation procedure was displayed, the controller 12 displays the image data 131 of the automatic change dispenser 20, which is the eleventh error cancellation procedure, and the error cancellation procedure, as shown in FIG. The display unit 11 is caused to display the text data 132 of "Please close the coin validation conveying unit" corresponding to the procedure. After a predetermined period of time has passed since the eleventh error cancellation procedure was displayed, the control unit 12 displays the image data 131 of the automatic change dispenser 20, which is the twelfth error cancellation procedure, and the error The display unit 11 is caused to display the text data 132 of "Please close the operation display unit" corresponding to the release procedure.

After a predetermined period of time has passed since the 12th error cancellation procedure was displayed, the controller 12, as shown in FIG. The display unit 11 is caused to display the text data 132 of "Please return the coin part" corresponding to the procedure. After a predetermined period of time has passed since the thirteenth error cancellation procedure was displayed, the control unit 12, as shown in FIG. The display unit 11 is caused to display the message data 132 of "Please return the coin part" corresponding to the release procedure.

After a predetermined period of time has passed since the fourteenth error cancellation procedure was displayed, the control unit 12 displays the image data 131 of the automatic change dispenser 20, which is the fifteenth error cancellation procedure, and the error cancellation procedure, as shown in FIG. The processing of step S104 is performed by causing the display unit 11 to display the text data 132 of "Press the cancel/restoration button" corresponding to the procedure.

After performing the process of step S104, the control unit 12 determines whether or not the cancel/restoration button constituting the operation input unit 23 has been pressed, thereby determining whether or not the display has ended (step S105). ).

When it is determined that the display has finished (step S105: Yes), the control unit 12 causes the display unit 11 to perform standby display assuming that the normal state has been restored (step S106), and then returns the error cancellation procedure. End the current process.

As described above, according to the display system for a money processing device of the present embodiment, when the controller 12 detects through the sensors 21a and 22a that an error has occurred in the automatic change dispenser 20, the The error cancellation operation procedure data 13a corresponding to the error is read out from the storage unit 13, and the image data 131 for the error cancellation operation is sequentially displayed on the display unit 11 at each stage of the progress of the error cancellation operation. is not required, and the operator can be made to perform the error cancellation operation according to the display on the display unit 11. FIG. Moreover, when causing the display unit 11 to sequentially display the image data 131 for the error cancellation operation, the control unit 12 causes the display unit 11 to display the input unit 14 for displaying the image data 141 for the maintenance operation. 14, the maintenance procedure data 13b related to the error that caused the image data 131 for the error cancellation operation to be displayed is read from the storage unit 13, and the image data 141 for the maintenance operation is displayed on the display unit. 11, the operator can perform maintenance operations according to the display on the display unit 11. FIG. Therefore, it is possible to reduce the occurrence of future errors as necessary while improving the operability and convenience of error cancellation.

By displaying the image data 141 and the like for maintenance operation on the display unit 11 and causing the operator to perform the maintenance operation, any one of the sensors 21a and 22a of the coin unit 21 and the banknote unit 22 is activated. There is a possibility of detecting the occurrence of new errors. When the occurrence of a new error is detected in this way, the control unit 12 treats the new error as an error during operation, and determines the error that caused the image data 131 for the error cancellation operation to be displayed (the above error cancellation operation display). It is an error detected in step S101 in the process, hereinafter also referred to as an actual error). By distinguishing between actual errors and operating errors in this manner, the number of errors caused by the operation of the automatic change dispenser 20 can be accurately recognized.

A distinction between actual errors and operating errors can be made as follows. That is, when the control unit 12 records both an actual error and an operation error as history information, the operation error can be distinguished by adding a predetermined mark to the record. In addition, the control unit 12 can distinguish the error during operation from the actual error by not recording the error during operation in the history information.

In the error canceling operation display process, the control unit 12 performs the following operations using the sensor groups 21a and 22a of the coin unit 21 and bill unit 22 until the automatic change dispenser 20 returns to a normal state after an input operation is performed through the input unit 14. Preferably, any new error detected is an operating error. Here, in order to determine that the automatic change dispenser 20 has returned to the normal state, the cancel/recovery button constituting the operation input unit 23 may be pressed as described above, or the power may be turned off. When it is switched from off to on, when a reset instruction is given from the POS register device 10 which is a host device, when it is detected that the components of the coin section 21 and bill section 22 are set in the housing, or It may be the case that a combination of these operations is established.

Although the preferred embodiment of the present invention has been described above, the present invention is not limited to this, and various modifications can be made.

In the above-described embodiment, the display system for the money processing device is composed of the POS register device 10. However, in the present invention, the display unit constituting the display system for the money processing device is a tablet, for example, that the operator carries. It may be a mobile information terminal such as a mobile terminal.

In the above-described embodiment, in the error cancellation operation display process, when the cancellation input unit 15 is operated, the error cancellation operation of the ninth error cancellation procedure before displaying the maintenance operation image data 141 is displayed. Although the image data 131 is displayed, in the present invention, the transition destination of the image after displaying the image data 141 for maintenance operation is not particularly limited. Therefore, after the maintenance procedure data 13b (image data 141 for maintenance operation) is displayed, standby display may be performed assuming that the normal state has been restored, or in the above example, the tenth error cancellation procedure. The image data 131 or the like for the error canceling operation may be displayed.

In the above-described embodiment, the input section 14 for displaying the image data 141 for maintenance operation is displayed in the ninth error cancellation procedure, but in the present invention, the image data for maintenance operation is displayed. may be added to the image data for the error cancellation operation in any error cancellation procedure, and is not particularly limited.

In the present invention, the money processing device may have a function of generating simulated errors for the purpose of operator training. When a simulated error is generated in this way, it is preferable to distinguish such a simulated error from an actual error as well as an error during operation.

10 POS register device 11 display unit 12 control unit 13 storage unit 13a error cancellation operation procedure data 13b maintenance procedure data 131 image data for error cancellation operation 132 message data for error cancellation operation 14 input unit 141 image data for maintenance operation 142 Text data for maintenance operation 15 Cancel input unit 20 Automatic change dispenser 21 Coin unit 21a Sensor group 21b Actuator group 22 Bill unit 22a Sensor group 22b Actuator group 23 Operation input unit 24 Money control unit

Claims (6)

display means electrically connected to a money processing device for processing money deposits and withdrawals and displaying predetermined information;
An error-resolving operation for resolving an error occurring in the money processing device and returning to a normal state includes image data for an error-resolving operation prepared in plurality according to each stage of the progress of the error-releasing operation. a storage means for storing release operation procedure data;
When it is detected by the detection means that an error has occurred in the money processing device, the error cancellation operation procedure data corresponding to the error is read out from the storage means, and the image data for the error cancellation operation is transferred to the error cancellation operation. A display system for a money processing device, comprising a control means for sequentially displaying on the display means for each stage of progress,
In the maintenance operation, the maintenance operation for removing the cause of the error, different from the error cancellation operation, includes image data for a plurality of maintenance operations prepared according to each stage of the progress of the maintenance operation. have procedural data,
The control means causes the display means to display an input section for displaying the image data for the maintenance operation when sequentially displaying the image data for the error cancellation operation on the display means. When an input operation is performed through the input unit, the maintenance procedure data related to the error causing the image data for the error cancellation operation to be displayed is read from the storage means, and the image data for the maintenance operation is displayed. A display system for a money processing device, characterized in that it is displayed on a means. The image data for the error cancellation operation is the state of the money handling device that the operator sees at each stage of the progress of the error cancellation operation, and a plurality of image data are prepared according to each stage of the progress of the error cancellation operation. has been
The image data for the maintenance operation represents the state of the money processing device that the operator sees at each stage of the progress of the maintenance operation, and a plurality of pieces of image data are prepared according to each stage of the progress of the maintenance operation. 2. The display system for a money processing device according to claim 1, characterized in that: When the detecting means detects that a new error has occurred while the image data for the maintenance operation is being displayed on the display means, the control means treats the new error as an operating error, 3. The display system for a money processing device according to claim 1, wherein the display system for the money processing device is distinguished from an error that causes the image data for the error cancellation operation to be displayed. When recording the operating error together with the error causing the image data for the error canceling operation to be displayed as history information, the control means adds a predetermined mark to the operating error and records it. 4. The display system for a money processing device according to claim 3, wherein the display system for a money processing device is characterized by distinguishing by doing. 4. The display system for a money processing device according to claim 3, wherein the control means distinguishes the operation errors by not recording them in history information. The control means is characterized in that a new error detected by the detection means after an input operation is performed through the input unit until the money handling apparatus returns to the normal state is regarded as the operating error. Item 6. The display system for a cash processing device according to any one of items 3 to 5.

Images