JP7203544B2 - Restaurant service system - Google Patents

Description

TECHNICAL FIELD The present invention relates to a technology for providing a restaurant service between stores owned by a restaurant chain.

2. Description of the Related Art Conventionally, there is a system in which a counselor who wishes to consult with an expert such as a lawyer can consult with the expert while having a remote conversation with the expert (Patent Document 1 below). In the document, a consulter can have a dialogue with an expert through a consultation terminal installed in a commercial facility (convenience store, family restaurant, etc.) (see abstract).

Patent Document 2 below describes a technique for using the top of a table as a speaker so that the voice of a remote participant can be heard well during a remote conversation in a noisy environment such as a restaurant (the same document). 0002-0006).

JP 2003-168015 A JP 2007-167304 A

In the above Patent Document 1, while an unspecified number of visitors are assumed as consulters, each expert connects to the consulter terminal via his or her own expert terminal. Each expert to be used is presumed to be pre-fixed. Teleconferencing systems installed in companies are similar in this regard, and are assumed to be used by employees of the companies. The reason why at least one of the interlocutors of the teleconferencing system is limited in this manner is considered to be that the usage mode in which both interlocutors are an unspecified number of people has not been assumed so far. For example, even if a video conference system that can be used by general visitors is installed in each store of a large-scale commercial facility, it is not necessarily clear how it should be used. In other words, it is considered that this document does not assume a mode of use in which both interlocutors are an unspecified number of people, as in the conventional art.

The above Patent Document 2 states that using a table that functions as a speaker in a noisy environment makes it easier to hear the voice. In addition, the document exemplifies a place visited by an unspecified number of people, such as a restaurant or a coffee shop, as an example of a noisy environment. However, even if the table described in the document is installed in a coffee shop or the like, it is not necessarily fixed to which one it is connected. In other words, since an unspecified number of people visit a coffee shop, it is conceivable that each visitor will have a different conversation partner. Under such circumstances, it is not necessarily clear from the literature whether it is necessary for each visitor to visit the coffee shop in order to converse with his/her conversation partner. In view of the above, although the document mentions restaurants, coffee shops, etc. as examples of noise environments, it does not specifically envision their actual uses, and simply mentions them as examples of noise environments. is considered to remain at

As described above, the conventional teleconferencing system is not assumed to be used in such a manner that both interlocutors are an unspecified number of people. Therefore, no specific system configuration used in such a usage mode is assumed.

The present invention has been made in view of the above problems, and provides a technical foundation for providing a new restaurant service using a video conference system (or a video voice dialogue system similar thereto). for the purpose.

In the restaurant service system according to the present invention, a remote video dialogue device is installed in each store of a restaurant chain, and visitors to each store interact via the remote video dialogue device in each store. Visitors to each store can also use functions other than dialogue using the operation interface provided by the remote video dialogue device.

According to the eating out service system of the present invention, it is possible to produce a scene as if customers in a remote place were having a meal face-to-face by using the store network of the restaurant chain. In other words, this system can provide new services that have not been assumed in conventional video conference systems.

1 is a configuration diagram of a restaurant service system 1 according to Embodiment 1. FIG. It is an example of the startup screen 111 provided by the remote video interaction device 11 . It is an example of a dialogue screen 113 provided by the remote video dialogue device 11 . It is an example of the settlement screen 114 provided by the remote video interaction device 11 . FIG. 2 is a sequence diagram illustrating operation procedures of the restaurant service system 1; It is a block diagram of the restaurant service system 1 which concerns on Embodiment 2. FIG. It is an example of the dialogue screen 113 in Embodiment 2. FIG. 4 is a sequence diagram illustrating the procedure of reservation processing via the reservation system 40. FIG. 1 is a schematic diagram of a place where a remote video interaction device 11 is installed; FIG. FIG. 3 is a diagram showing the inside of a closed compartment 14;

<Embodiment 1>
FIG. 1 is a configuration diagram of a restaurant service system 1 according to Embodiment 1 of the present invention. The restaurant service system 1 is a system in which a restaurant chain having a plurality of stores provides a restaurant service between stores. In FIG. 1, in order to simplify the explanation, an example in which services are provided between the first store 10 and the second store 20 is shown, but the number of stores is not limited to this.

The first store 10 includes a remote video interaction device 11 , a store checkout system 12 and a store POS (Point Of Sales) system 13 . The second store 20 is similarly equipped with a remote video interaction device 21 , a store checkout system 22 and a store POS system 23 . Since the configurations of these devices and systems are the same in each store, the configuration of the first store 10 will be mainly described below.

The remote video dialogue device 11 is a device used by the interlocutor to have a dialogue with the other party in the teleconferencing system. Remote video interaction device 11 is connected to remote video interaction device 21 via network 30 . The remote video interaction device 11 transmits the video and voice of the customer who visited the first store 10 to the remote video interaction device 21 . The remote video dialogue device 21 also transmits the video and voice of the customer visiting the second store 20 to the remote video dialogue device 11 . As a result, the customers of each store can enjoy their meal while interacting with each other through the video and audio of the other party from distant places. In other words, it is possible to produce a dining scene as if the guests were eating face-to-face in spite of being separated from each other. A specific example of installation in a store will be described in an embodiment described later.

The store checkout system 12 performs checkout processing at the first store 10 . It also processes accounts payable and accounts receivable between stores, as described below. Furthermore, incidental processing such as printing a billing slip used by the store POS system 13 may be performed. The store checkout system 12 can be configured, for example, by installing accounting processing software on a computer.

The store POS system 13 is a terminal that receives the service charge when a customer pays the service charge. The store POS system 13 (a) inputs charges by scanning barcodes printed on billing slips, (b) manually inputs charges by the operator, and (c) charges from the store accounting system 12. A visitor can be made aware of the amount to be paid, such as by receiving notification of the amount. This charge includes the charge for using the restaurant service system 1 by the customer. (a) and (c) will be mainly described below.

FIG. 2A is an example of a startup screen 111 provided by the remote video interaction device 11. FIG. When the remote video interaction device 11 is activated, the display provided by the device displays the activation screen 111 . The startup screen 111 displays a store selection button 1111 . The customer presses one of the store selection buttons 1111 on the screen or selects one of the store selection buttons 1111 via the remote controller 112 . Here, an example of selecting the second store (20) according to FIG. 1 is shown.

When the customer selects the second shop by the shop selection button 1111, the remote video dialogue device 11 connects with the remote video dialogue device 21 to establish a communication connection for transmitting and receiving video and audio to each other. The communication address of remote video interaction device 21 may be stored in remote video interaction device 11 in advance. Here, an operation example in which communication is started from the remote video dialogue device 11 is shown, but the same is true when communication is started from the remote video dialogue device 21. FIG.

FIG. 2B is an example of the dialogue screen 113 provided by the remote video dialogue device 11. As shown in FIG. When communication is established between the remote video interaction devices 11 and 21, video and audio are transmitted and received between the devices. The interactive screen 113 displays an image of a customer using the remote video interactive device 21 at the second store 20 . Customers at each store can interact with each other through video and audio while dining in an atmosphere as if they were face-to-face.

FIG. 2C is an example of the checkout screen 114 provided by the remote video interaction device 11 . A visitor can instruct the remote video dialogue device 11 to end the remote dialogue between shops via the remote control 112, for example (an interface such as a similar button may be provided on the screen). . When the remote video dialogue device 11 receives the dialogue end instruction, it displays the settlement screen 114 .

As a general rule, customers visiting each store pay for the products they have ordered. In addition to this, the restaurant service system 1 provides a mechanism in which a customer at one of the stores pays for the items ordered by the customer at the other store. For example, in a scene where the parents at home have dinner with their child, the parents are assumed to be in charge of the child's fee. The settlement screen 114 presents a payment selection button 1141 as an operation interface for that purpose. Each option of the payment selection button 1141 will be described below.

When the customer at the first store 10 selects "accounting for each store", the remote video interaction device 11 notifies the store accounting system 12 to pay for the products ordered by the customer at the first store 10. do. The store checkout system 12 prints billing slips for paying the charges for the products ordered by the customers of the first store 10. - 特許庁The item of the product ordered by the customer is notified in advance to the store checkout system 12 together with, for example, the seat number when the customer orders the product.

When the customer at the first store 10 selects "checkout at the first store", the remote video interaction device 11 is configured to add up the products ordered by the customer at the first store 10 and the customer at the second store 20. , the store checkout system 12 is notified. The store accounting system 12 prints billing slips for paying the charges for the products ordered by the customers of both stores. By transmitting and receiving accounting data between the store accounting systems 12 and 22, the items of the products ordered by the customers visiting the second store 20 can be grasped by both the store accounting systems.

After the customer at the first store 10 selects "accounting for each store", if the customer at the second store 20 selects "accounting at the second store", before the charge is determined in the store accounting system 12 By reconfirming between the store accounting systems 12 and 22 which customer will pay, the accounting data in each store accounting system can be updated so that the payment will be made at the second store 20 . After the charge is determined in the store checkout system 12, an error display or the like may be displayed as a result of the customer at the second store 20 selecting "checkout at the second store". The same applies when the customer at the second store 20 selects one of the options after the customer at the first store 10 selects "Checkout at the first store".

Instead of the above, every time a visitor of each store selects one of the payment selection buttons 1141, the option of the other store may be changed. For example, if a customer visiting the first store 10 selects "account by store", it is conceivable that none of the buttons can be selected at the second store 20. FIG. In this case, it is desirable to provide a button such as "payment confirmation" on both screens. Moreover, in this case, it is necessary to transmit and receive the selected contents between the devices each time an option is selected in each store.

When a customer visiting the first store 10 pays the charges for both stores, the sales that should have been collected at the second store 20 are collected at the first store 10 . Accounting processing in this case is simple if accounts receivable and accounts payable are mutually established between stores. Specifically, the charges that should be collected by the second store 20 are (a) posted as accounts payable owed by the first store 10 to the second store 20 in the store accounting system 12, and (b ) In the store accounting system 22, it is recorded as accounts receivable held by the second store 20 with respect to the first store 10. As a result, it is possible to produce a scene in which the customer actually bears the burden of payment while matching the accounting processing of each store.

A typical processing mode is that the store POS system 13 recognizes the fee to be paid by the customer of the first store 10 by reading a billing slip printed by the store accounting system 12 . Alternatively or additionally, store checkout system 12 and store POS system 13 may communicate with each other to recognize charges. For example, when a visitor at the first store 10 instructs the remote video dialogue device 11 to end the remote dialogue between the stores via the remote control 112, the store checkout system 12 receives the notification, and further the store POS. The system 13 may be notified of the fee together with the seat number. The second store 20 can also process similarly. Each visitor may bring, for example, a seat number tag to the store POS system.

FIG. 3 is a sequence diagram for explaining the operating procedure of the restaurant service system 1. As shown in FIG. Here, as in the above description, the customer at the first store 10 starts a dialogue, and the customer at the first store 10 pays for the ordered product of the customer at the second store 20 as well.

When the customer at the first store 10 selects the second store (20) on the startup screen 111, the remote video dialogue device 11 transmits a connection request to the remote video dialogue device 21 ((1) connection request). When each device secures an audio/video channel, communication between the devices is established ((2) establishment of connection). After that, each visitor eats while talking through the dialogue screen 113. - 特許庁

When a visitor at the first store 10 instructs to end the dialogue via the remote control 112, the remote visual dialogue device 11 notifies the remote visual dialogue device 21 of that effect ((3) end instruction). Each device displays a settlement screen 114 . When the customer at the first store 10 selects "checkout at the first store", the remote video interaction device 11 notifies the remote video interaction device 21 of this ((3) payment notification). Each device performs processing such as disabling the payment selection button 1141 as necessary.

The remote interaction ends when the exchange of payment has been completed between the customers. For example, when the "payment confirmation" button is pressed on the settlement screen 114, it can be determined that the remote dialogue has ended. The remote video interaction device 11 notifies the store checkout system 12 to that effect ((4) end notification). The second store 20 also processes in the same way.

Store accounting systems 12 and 22 calculate the fees paid by customers at each store. When one customer pays the fee of the other customer, the fee to be paid at each store is determined by transmitting and receiving the accounting data between the store accounting systems 12 and 22 ((5) Accounting data send and receive). At this time, accounts payable and accounts receivable between stores are also calculated.

The store checkout system 12 prints a billing slip on which the fee to be paid by the customer at the first store 10 is printed, or notifies the store POS system 13 of the fee ((6) fee notification). At this time, if the seat number is also printed or notified, it is useful because it is easy to know that the charge is for the customer who used the restaurant service system 1 . Each visitor finishes each payment, and this service is complete|finished. This fee includes the usage fee for the remote dialogue service at each store.

<Embodiment 1: Summary>
In the restaurant service system 1 according to the first embodiment, remote video interactive devices 11 and 21 are installed at a first store 10 and a second store 20 of a restaurant chain, respectively. Each device can be operated by a visitor via a remote control 112 or each screen. Since a restaurant chain has a store network, it is relatively easy to install the remote video interactive devices 11 and 21 in the stores under its management. In addition, since the space in the store of a restaurant chain is relatively limited, it is relatively easy for store staff to manage situations in which customers use these devices. According to the first embodiment, by utilizing these characteristics of the restaurant chain in the remote dialogue by the remote video dialogue devices 11 and 21, it is possible to produce a scene as if the remote customers are facing each other and having dinner. It has become possible to provide a new form of eating out service that has not been proposed until now.

The restaurant service system 1 according to the first embodiment displays a payment selection button 1141 for notifying that the customer of the first store 10 also pays for the ordered product of the customer of the second store 20. (Similar functions are provided in the second store 20 as well). As a result, it is possible not only to produce a scene where remote customers eat together, but also to produce a scene in which, for example, a parent-child dinner, the parent is in charge of the child's food and beverage charges. Furthermore, the store accounting system (12 and 22) exchanges accounting data between the store that collected the charge and the other store, so that consistency in accounting processing can be maintained between accounts receivable and accounts payable. Since this processing is performed between the store accounting systems, there is no need for store staff to manually enter accounts receivable and accounts payable. Therefore, the same service can be provided without hindering store operation efficiency.

In the restaurant service system 1 according to the first embodiment, when the remote dialogue is completed, the remote video dialogue devices (11 and 21) notify the store accounting system (12 and 22) of the fact, and the store accounting system ( 12 and 22) notify the store POS system (13 and 23) of the charge to be paid by each customer (or print a billing slip). As a result, it is possible to distinguish between customers who use the remote dialogue service and other customers and to charge them accordingly. In other words, even if the store staff does not manually enter the usage fee for the remote dialogue service, the fee can be automatically charged. Therefore, the same service can be provided without hindering store operation efficiency.

<Embodiment 2>
FIG. 4 is a configuration diagram of a restaurant service system 1 according to Embodiment 2 of the present invention. In the second embodiment, a reservation system 40 is provided in addition to the configuration described in the first embodiment. The reservation system 40 is for the user 41 to access via the Internet, for example, and specify the date and time for using the restaurant service system 1 . The reservation system 40 can be configured as an information system provided by a restaurant chain, or a general-purpose reservation system provided by an external company accepts a similar reservation, receives the reservation date and time from the general-purpose reservation system, and makes a reservation later. The reservation system 40 may be provided with only the part that implements the reservation to be made. For convenience of explanation, it is assumed below that the restaurant chain itself has all the functions of the reservation system 40 .

The user 41 notifies the reservation system 40 of the name/store/date/time period/contact information for which the restaurant service system 1 is used. The user 41 may not necessarily be the same as the actual visitor. Upon receiving the notification, the reservation system 40 confirms the availability of the restaurant service system 1 in the designated store/date/time zone, and then executes the reservation processing described below. For convenience of explanation, it is assumed below that reservations are made for the first store 10 and the second store 20 as in the first embodiment.

In the first embodiment, the remote dialogue is started when the customer presses the store selection button 1111 on the startup screen 111, but in the second embodiment, the restaurant service system 1 is reserved in advance. The startup screen 111 is not necessarily required. Therefore, in the second embodiment, remote video interaction devices 11 and 21 receive a connection request from either or both of them at the date and time specified by reservation system 40 (or slightly before that date and time (eg, 5 minutes before)). Make a call to establish a connection. As a result, when a customer arrives at each store, the remote conversation can be started immediately.

FIG. 5 is an example of the dialogue screen 113 in the second embodiment. In principle, the remote video dialogue devices 11 and 21 cut off communication with each other and end the remote dialogue when the time slot reserved in advance via the reservation system 40 has passed. However, some customers may wish to continue the remote dialogue even after the reserved time slot has passed. Therefore, the remote video interaction device 11 (and 21) can display an extension instruction dialog 1131 for confirming whether or not extension is desired at a point in time (for example, 10 minutes before) to some extent before the end of the reserved time slot. good.

When a visitor at the first store 10 instructs to extend, the remote video interaction device 11 inquires of the reservation system 40 whether there is another reservation for the extended time slot. If it does not exist, it notifies that it has been extended, and notifies the reservation system 40 of the extended time slot. The reservation system 40 reflects the extended time slot on the reservation data. The same processing can be performed in the remote video dialogue device 21 as well. When one of the remote video dialogue devices 11 and 21 instructs to extend, the remote dialogue is continued until the extended time slot by notifying the other of the instruction as well.

Thereafter, the remote video interaction devices 11 and 21 may similarly confirm each time whether or not to extend the reserved time slot before it expires, or may set an upper limit on the number of extensions and the extension time. . For example, the extension can be up to 3 times or up to 90 minutes. Store checkout systems 12 and 22 may charge an extension fee according to the number of extensions or the extension time.

FIG. 6 is a sequence diagram illustrating the procedure of reservation processing via the reservation system 40. As shown in FIG. When the user 41 notifies the reservation system 40 of the reservation person's name, etc. ((1) Use reservation), reservation data is transmitted and received between the reservation system 40 and the remote video interactive devices 11 and 21 ((2) reservation data transmission/reception). The reservation data referred to here is data describing the date, time zone, etc. specified by the user 41 . The remote video interaction devices 11 and 21 establish connection with each other according to the description of the reservation data ((3) establishment of connection).

The reservation data may be transmitted from the reservation system 40 to each device by PUSH distribution, or may be obtained by periodically accessing the reservation system 40 from each device and checking the presence or absence of reservation data. may It can also be sent by other appropriate sending means (for example, e-mail, FTP: File Transfer Protocol, etc.). If the reservation system 40 is provided by an outside vendor, it is desirable to use a restricted access means for exchanging reservation data.

<Embodiment 2: Summary>
The restaurant service system 1 according to the second embodiment includes a reservation system 40 that reserves the use of the remote video interaction devices 11 and 21 respectively for the first store 10 and the second store 20. The remote video interaction devices 11 and 21 are Remote interactive communication is automatically started according to the reservation data. As a result, when a customer comes to the store, the remote conversation can be started immediately. Furthermore, since the store staff can save the trouble of setting up the remote video dialogue devices 11 and 21 respectively, it contributes to store operation efficiency.

<Embodiment 3>
Embodiment 3 of the present invention describes the spatial arrangement in the store where the remote video interaction device is installed. Since the configuration of the restaurant service system 1 is the same as that of the first and second embodiments, the space inside the store will be mainly described below.

FIG. 7 is a schematic diagram of the place where the remote video interaction device 11 is installed. It is assumed that the remote video dialogue device 11 will be operated by a visitor after the remote dialogue is started, but it is desirable to prohibit its use during other time periods. Therefore, in an actual store, it is desirable to install in a space separated from other places in the store by a partition wall, like the closed section 14 shown in FIG. Although the closed section 14 in the first store 10 is illustrated here, the same applies to the second store 20 as well.

FIG. 8 is a diagram showing the inside of the closed compartment 14. As shown in FIG. A table 141 on which visitors are seated is installed in the closed section 14.例文帳に追加Furthermore, the remote video dialogue device 11 is installed on the opposite side of the table 141 . The remote video interaction device 11 comprises a display 115 for displaying video. FIG. 8 shows an example in which the dialogue screen 113 is displayed. A display 115 is placed on a pedestal 116 . Pedestal 116 is a member for adjusting the installation height of display 115 . The pedestal 116 allows the display surface of the display 115 to be arranged above the top plate of the table 141 .

<Regarding Modifications of the Present Invention>
In the above embodiments, the network 30 may be any network as long as it can transmit and receive video and audio between the remote video interaction devices 11 and 21 . For example, the Internet may be used, or a dedicated line connecting stores may be used.

The screen examples described in the above embodiments do not necessarily have to employ the screen configuration shown in each drawing, and other screen configurations can be employed as long as similar functions can be implemented. For example, on the checkout screen 114, if the customer at the first store 10 can also indicate their intention to pay for the ordered product at the second store 20, an interface (eg, check box) other than the payment selection button 1141 can be used. good too. Further, each screen may be configured such that a touch panel or the like allows direct operation input on the screen, or alternatively or additionally, a remote controller 112 may be used for operation input.

In the above embodiment, the customer at the first store 10 also pays for the products ordered by the customer at the second store 20, but in addition to this, it is also possible to split the charges between the customers. For example, a button such as “split the bill” is arranged on the settlement screen 114 . If one of the customers selects this option, accounting data is transmitted and received between the store accounting systems 12 and 22, and the charge to be paid by each customer is apportioned. Similarly, it can be treated as accounts receivable and accounts payable between stores. Accounting processing at each store in this case can be processed in the same manner as in the first embodiment, except that each visitor's fee burden is different from that in the first embodiment.

In the above embodiment, when using a general-purpose reservation system provided by an external company, the reservation system 40 on the side of the restaurant service system 1 receives reservation data from the general-purpose reservation system and sends it to each store on the restaurant service system 1. It should be reflected against. Data transmission/reception between both systems may be carried out by the same method as data transmission/reception between the reservation system 40 and each remote video interaction device.

In the above embodiment, the installation height of the top plate of the table 141 provided in the first store 10 may differ from the installation height of a similar table provided in the second store 20 . Therefore, it is desirable that the pedestal 116 can adjust the installation height of the display 115 according to the top board height of the table 141 . For example, it is conceivable to configure the pedestal 116 using an expandable member. The same applies to the second store 20 as well.

In Embodiment 2, the reservation system 40 can reserve the first store 10 and the second store 20 collectively. This is because the restaurant service system 1 is a service for dialogue between stores. In this regard, double-booking of stores in a normal restaurant chain is not assumed, but the restaurant service system 1 according to the present invention realizes this with an idea unique to the present invention, which is a conventional service mode. It can be said that convenience has increased compared to

In the above embodiments, one side of the dialogue can provide gift preparation and handover services to the other side. For example, when a customer visiting the first store 10 wishes to present a gift or the like to a customer visiting the second store 20, an interface such as "preparing and handing over the present" is provided in the image on the side of the first store 10.例文帳に追加When the visitor of the first store 10 operates this, the remote video interactive device 11 notifies the store staff of the second store 20 to that effect. The store staff of the second store 20 prepares and provides services for presenting gifts to customers visiting the second store 20.例文帳に追加

1: Dining Service System 10: First Store 11: Remote Video Interactive Device 12: Store Accounting System 13: Store POS System 20: Second Store 21: Remote Video Interactive Device 22: Store Accounting System 23: Store POS System 30: Network 40: Reservation system

Claims (10)

A restaurant service system that provides a restaurant service between stores owned by a restaurant chain,
a first remote video interaction device installed at a first store owned by the restaurant chain;
a second remote video dialogue device installed at a second store owned by the restaurant chain;
with
The first remote video interaction device comprises a first operation interface operated by a first customer visiting the first store,
The second remote video interaction device has a second operation interface operated by a second customer visiting the second store,
the first remote video interaction device transmits an image of the first visitor to the second remote video interaction device via a communication network connecting the first store and the second store;
the second remote video interaction device transmits an image of the second customer to the first remote video interaction device via the communication network ;
The restaurant service system further comprises a first store accounting system for accounting for products purchased by customers at the first store,
The eating out service system further comprises a second store accounting system for accounting for products purchased by customers at the second store,
The first store accounting system and the second store accounting system transmit and receive accounting data to and from each other via the communication network when sales at one of the first store and the second store are collected at the other. Accordingly, the collected amount is recorded as accounts receivable from said one to said other, and recorded as accounts payable owed by said other to said one.
A restaurant service system characterized by: The first operation interface is a payment interface for the first customer to notify the restaurant service system of the first customer's intention to pay for the product purchased by the second customer. has
When the payment intention is notified through the payment interface, the first store checkout system and the second store checkout system transfer the price of the product purchased by the second store visitor from the second store to the first store checkout system. 2. The restaurant service system according to claim 1 , wherein the amount is recorded as an account receivable to the store and as an account payable owed by the first store to the second store. The restaurant service system further comprises a first store POS system for paying for products purchased by customers at the first store,
When the payment intention is notified via the payment interface, the first store checkout system provides the first store customer and the second store customer to pay in the first store POS system. 3. The restaurant service system according to claim 2 , wherein a billing slip describing the total price of the above is printed. The restaurant service system further comprises a first store POS system for paying for products purchased by customers at the first store,
The restaurant service system further comprises a second store POS system for paying for products purchased by customers at the second store,
the first operation interface has a first dialogue end interface for instructing to end video transmission/reception between the first remote video dialogue device and the second remote video dialogue device;
the second operation interface has a second dialogue end interface for instructing to end video transmission/reception between the first remote video dialogue device and the second remote video dialogue device;
When an instruction to end the video transmission/reception is given via the first interaction end interface, the first store checkout system pays the first store customer the amount to be paid at the first store. Notify the store POS system,
When the second store checkout system is instructed to end the video transmission/reception via the second interaction end interface, the second store checkout system pays the price to be paid by the second customer at the second store to the second store. 2. The restaurant service system according to claim 1 , wherein notification is made to a store POS system. The dining service system further designates a date and time for using the first remote video interactive device at the first store, and at the same time, designates a date and time for using the second remote video interactive device at the second store. , and a reservation system. The first remote video interaction device acquires reservation data designating the date and time from the reservation system,
the second remote video interaction device obtains the reservation data from the reservation system;
The first remote video interaction device and the second remote video interaction device establish communication with each other at the date and time designated by the reservation data or at a date and time earlier than the date and time by a predetermined time. 6. The restaurant service system according to claim 5 , wherein when the customer and the second customer visit the store, the image of the first customer and the image of the second customer can be immediately transmitted and received. 7. The dining service system according to claim 6 , wherein said first remote video interaction device and said second remote video interaction device cut off communication with each other when said date and time designated by said reservation data ends. The first operation interface provides an extension intention to the effect that video transmission/reception between the first remote video interaction device and the second remote video interaction device will not end even if the date and time designated by the reservation data ends. Having a first extension interface for notifying the first customer to the restaurant service system,
The second operation interface provides an extension intention to the effect that video transmission/reception between the first remote video interaction device and the second remote video interaction device will not end even if the date and time designated by the reservation data ends. Having a second extension interface for notifying the second customer to the restaurant service system,
When the intention to extend is notified via the first extension interface, the first remote video interaction device notifies the second remote video interaction device even if the date and time designated by the reservation data ends. instructing not to end video transmission/reception between the first remote video interaction device and the second remote video interaction device;
When the second remote video interaction device is notified of the extension intention through the second extension interface, the second remote video interaction device notifies the first remote video interaction device of 7. The restaurant service system according to claim 6 , wherein an instruction is given not to end video transmission/reception between said first remote video interaction device and said second remote video interaction device. the first store has a first closed section in which the first remote video interaction device is installed;
2. The restaurant service system according to claim 1, wherein said second store has a second closed section in which said second remote video interaction device is installed. The first closed section is provided with a first table where the first customer is seated,
The second closed section is provided with a second table where the second customer is seated,
The first remote video interaction device includes a first display that displays the video of the first customer, and a display surface of the first display that is arranged above the top plate of the first table. 1 Equipped with a first pedestal that adjusts the installation height of the display,
The second remote video interaction device includes a second display for displaying the video of the second visitor, and the second display so that the display surface of the second display is arranged above the top plate of the second table. 10. The restaurant service system according to claim 9 , further comprising a second pedestal for adjusting installation heights of the two displays.

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