JP7318980B2 - Email creation support program and server - Google Patents

Description

The present invention relates to a mail composition support program and a server.

Many terminals such as smartphones in recent years have an e-mail function as a basic function.

JP 2007-025805 A

In some cases, an e-mail is created while viewing related information corresponding to a destination, such as customer information of the destination, on a screen. Searching for such related information is likely to be a time-consuming task for the user. In addition, switching between screens when viewing related information, or adjusting screens so that the mail screen and the related information screen can be viewed at the same time can be a burden on the user.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a mail creation support program and a server that can reduce the user's trouble of creating an e-mail.

According to one aspect of the present invention, a mail creation support program receives an input of an e-mail destination , and stores related information related to the destination as person data, which is data of a person related to the user who has input the destination. , company data, which is the data of companies with which the user belongs and which have had some kind of transaction, business negotiation data, which is the data of the history of business negotiations of the user, sales data, which is data related to the sales results of each company, and customer data. A mail creation support program for causing a computer to acquire from a database containing at least one of request data, which is data related to requests, and display the acquired related information on a display device of a terminal, wherein , Related information includes information about the company of the person corresponding to the destination based on the person data and company data, information about business negotiations between the person corresponding to the destination based on the person data and business negotiation data or the company to which the person belongs, It includes at least one of information on quotations, orders received, and sales for the company of the person corresponding to the destination based on the person data and sales data, and information on requests from the person corresponding to the destination based on the person data and demand data.

According to the present invention, it is possible to provide a mail creation support program and a server that can reduce the user's trouble of creating an e-mail.

FIG. 1 is a diagram illustrating an example configuration of a communication system according to an embodiment. FIG. 2 is a diagram showing an example of a person database. FIG. 3 is a diagram showing an example of a related information database. FIG. 4 is a flow chart showing the main processing of the mail program in the terminal. FIG. 5 is a flowchart showing support processing. FIG. 6 is a diagram showing a display example of related information.

Hereinafter, embodiments will be described with reference to the drawings. FIG. 1 is a diagram illustrating an example configuration of a communication system according to an embodiment. As shown in FIG. 1, communication system 1 has terminal 2 and server 3 . Terminal 2 and server 3 communicate with each other via network N, for example. The communication system 1 of the embodiment is desirably provided in an environment such as a company where the relationship with the user of the terminal 2 is limited to some extent. Network N is thus an intranet, for example. Network N may be further connected to an external network such as the Internet.

Terminal 2 has processor 21 , memory 22 , storage 23 , input interface 24 , display 25 and communication module 26 . Processor 21, memory 22, storage 23, input interface 24, display 25, and communication module 26 are connected to bus 27 so as to communicate with each other. Here, the terminal 2 may be a terminal such as a smart phone, a tablet terminal, or a personal computer. Also, in FIG. 1, there is one terminal 2 . The communication system 1 may have two or more terminals 2 .

Processor 21 is a processor configured to control the operation of terminal 2 . The processor 21 executes various processes according to various programs stored in the storage 23 . The processor 21 is, for example, a CPU. The processor 21 may be an MPU, GPU, or the like instead of a CPU. Moreover, the processor 21 does not need to be configured by one CPU or the like, and may be configured by a plurality of CPUs or the like.

The memory 22 includes memories such as ROM and RAM. ROM is non-volatile memory. The ROM stores a startup program for the terminal 2 and the like. RAM is volatile memory. The RAM is used as working memory during processing in the processor 21, for example.

The storage 23 is a storage such as a flash memory, for example. The storage 23 stores various programs and data used in the terminal 2 . In the embodiment, the storage 23 stores an OS (Operating System) 231 and a mail program 232 . The storage 23 may store programs and data other than the OS 231 and mail program 232 .

The OS 231 is a program for realizing basic functions of the terminal 2 . Various programs stored in the storage 23 are executed under control of the OS.

The mail program 232 is an application program that provides users with various functions related to e-mail. The mail program 232 can be installed on the terminal 2 as required. For example, the mail program 232 performs processing related to creation of electronic mail. Also, the mail program 232 performs processing related to transmission of the created e-mail. Also, the mail program 232 performs processing related to the reception of electronic mail. Further, the mail program 232 in the embodiment also performs processing as a mail creation support program for acquiring related information corresponding to the input destination from the database and displaying it on the screen.

The input interface 24 includes an input device such as a touch panel. When the input interface 24 is operated, a signal corresponding to the content of the operation is input to the processor 21 via the bus 27 . The processor 21 performs various processes according to this signal.

The display 25 is a display device such as a liquid crystal display or an organic EL display. The display 25 displays various images.

The communication module 26 is a module including an interface configured to perform processing when the terminal 2 communicates with the server 3 . The communication module 26 is configured to connect to the network N using a mobile phone line, a wireless LAN line, or the like. Communication module 26 may be configured to connect to a network using a wired line.

The server 3 has a processor 31 , a memory 32 , a storage 33 and a communication module 34 . Processor 31, memory 32, storage 33, and communication module 34 are connected to bus 35 so as to communicate with each other. Here, the server 3 may further have an input interface, a display, and the like. Also, the server 3 may not be a single server.

Processor 31 is a processor configured to control the operation of server 3 . The processor 31 is, for example, a CPU. The processor 31 may be an MPU, GPU, or the like instead of a CPU. Moreover, the processor 31 does not need to be configured by one CPU or the like, and may be configured by a plurality of CPUs or the like.

The memory 32 includes memories such as ROM and RAM. ROM is non-volatile memory. The ROM stores a boot program for the server 3 and the like. RAM is volatile memory. The RAM is used as working memory during processing in the processor 31, for example.

The storage 33 is, for example, a hard disk drive or a solid state drive. The storage 33 stores an OS 331 , a mail creation support program 332 , a person database 333 , a mail database 334 and a related information database 335 . The storage 33 may store programs and data other than the OS 331 , mail creation support program 332 , person database 333 , mail database 334 , and related information database 335 . For example, the storage 33 may store a program for providing various services of a sales force automation (SFA) to the terminal 2 .

The OS 331 is a program for realizing basic functions of the server 3 . Various programs stored in the storage 33 are executed under control of the OS.

The mail creation support program 332 cooperates with the mail program 232 to support the creation of the user's e-mail. For example, the mail creation support program 332 receives the data of the destination of the e-mail from the terminal 2, refers to the person database 333 and the related information database 335, and searches for related information related to creating the current e-mail. to process. Also, the mail creation support program 332 generates a screen for displaying related information on the terminal 2 as necessary.

The person database 333 is a database storing person data of persons related to the user of the terminal 2 . FIG. 2 is a diagram showing an example of the person database 333. As shown in FIG. The person database 333 includes, for example, data such as "ID", "name", "company name", "title", and "e-mail address" for each person. Here, the person related to the user of terminal 2 may be a person outside the company or inside the company related to the user of terminal 2 .

"ID" is an identifier uniquely assigned to each person. "Name" is the name of the corresponding person. "Company name" is the name of the company to which the corresponding person belongs. "Title" is the title of the corresponding person. "E-mail address" is the e-mail address of the corresponding person. The data of "company name", "title", and "e-mail address" may be manually input by the user of the terminal 2, or may be input by scanning a business card or the like.

The person database 333 may contain data other than those shown in FIG. Also, the data in the person database 333 may be shared among users of a plurality of terminals 2 .

The mail database 334 is a database that stores data of e-mails sent and received by the user of the terminal 2 . In the mail database 334, data of electronic mail sent by the user of terminal 2 is stored in association with the date and time of transmission, and data of electronic mail received by the user of terminal 2 is stored in correspondence with date and time of reception. It is

The related information database 335 is a database of various related information. In embodiments, the related information includes data associated with the person's name or company name. Data associated with the name of the person or the name of the company to which the person belongs is transmitted from the server 3 to the terminal 2 when the destination is entered when creating an e-mail on the terminal 2 . Further, in the embodiment, the related information includes data that is not associated with the name of the person or the name of the company to which the person belongs and that should be shared among multiple terminal 2 users. Data not associated with the name of the person or the name of the company to which the person belongs is sent from the server 3 to the terminal 2 regardless of the destination entered when creating the e-mail. Furthermore, in the embodiment, the related information includes data that is not associated with the name of the person or the name of the company to which the person belongs and that is used only by the user of the specific terminal 2 . Data that is used only by the user of a specific terminal 2 is transmitted from the server 3 to the terminal 2 when the specific terminal 2 inputs a destination.

FIG. 3 is a diagram showing an example of the related information database 335. As shown in FIG. The related information database 335 includes, for example, company data 3351, negotiation data 3352, sales data 3353, request data 3354, shared document data 3355, operation rule data 3356, and memo data 3357 as related information.

The company data 3351 is data of a company that has had some kind of transaction with the company to which the user of the terminal 2 belongs. Company data 3351 may include data such as company name, founding date, capital, location, and number of employees, for example.

The business negotiation data 3352 is data of history of business negotiations of the user of the terminal 2 . The negotiation data 3352 may include data such as the date and time of the negotiation, the name of the company, the name of the person in charge of the company, the name of the person in charge of the customer, and the contents of the negotiation, for example. Furthermore, the business negotiation data 3352 may include data of quotations, order slips, statements of delivery, and bills created at the time of business negotiations. Note that business history data may be stored in the related information database 335 instead of or in addition to the negotiation data 3352 .

The sales data 3353 is data related to the sales results for the corresponding company. The sales data 3353 includes, for example, a company name, sales data for the corresponding company, and order record data for the corresponding company. Sales data includes, for example, sales data for each year and each month. In addition, the order record data may include data such as the date of order received, the name of the order received, the name of the person in charge at the company, and the name of the person in charge at the customer. Furthermore, the sales data 3353 may also include AB (Activity Based) profit and loss data for the corresponding company. AB profit/loss is profit/loss in consideration of ABC (Activity Based Cost).

Request data 3354 is a database regarding requests from customers. The request data 3354 can include data such as the date and time when the request was made, the name of the person in charge of the customer who made the request, the company name of the person in charge of the corresponding customer, the name of the department of the request destination or the name of the person in charge of the company, and the details of the request. . In addition, the request data 3354 may also include data such as the date and time when the response was made and the details of the response, if the request has been addressed.

The shared document data 3355 is document data shared among users of a plurality of terminals 2, such as within a company or department. The shared document data 3355 does not necessarily have to be "document" data, and may be data other than documents. For example, the shared document data 3355 may be text data such as an e-mail template to be shared among multiple terminal 2 users.

The operational rule data 3356 is operational rule data to be shared among users of a plurality of terminals 2, such as within a company or department. The operation rule data 3356 can include document data of various rules such as rules for sending e-mails to the person in charge of the customer, rules for e-mails created in specific situations such as an apology.

The memo data 3357 is data of a memo that the user of the terminal 2 has created in the past to refer to when creating an e-mail or the like. Memo data 3357 is associated with the user name of the creator.

Here, the data of related information stored in the related information database 335 shown in FIG. 3 is an example. Related information database 335 may store any data that can be used as a reference when creating an e-mail. Further, the data of related information stored in the related information database 335 may be divided into simple information and detailed information. For example, the detailed information of the company data 3351 may be all information stored as the company data 3351, and the simple information may be information extracted from the company data 3351, such as the company name and location.

The communication module 34 is a module including an interface configured to perform processing when the server 3 communicates with the terminal 2 . Communication module 34 is configured to connect to network N using, for example, a wired line. Communication module 34 may be configured to connect to network N using a wireless link.

Next, the operation of the communication system according to the embodiment will be described. FIG. 4 is a flow chart showing the main processing of the mail program 232 in the terminal 2. As shown in FIG. The process of FIG. 4 is started, for example, when the user of the terminal 2 instructs to start the mail program 232 .

In step S1, the processor 21 of the terminal 2 determines whether or not an instruction to create a new e-mail has been given. For example, when the new creation button is selected on the initial screen displayed on the display 25 when the mail program 232 is activated, it is determined that the creation of a new e-mail has been instructed. Alternatively, if the new creation button has already been selected and the new creation screen is displayed, it is determined that creation of a new e-mail has been instructed. When it is determined in step S1 that an instruction to create a new e-mail has been issued, the process proceeds to step S2. When it is determined in step S1 that an instruction to create a new e-mail has not been issued, the process proceeds to step S4.

In step S2, the processor 21 causes the display 25 to display a new e-mail creation screen. The new creation screen includes, for example, an e-mail destination (TO) input field, a destination (CC (Carbon Copy)) input field, a destination (BCC (Blind Carbon Copy)) input field, a text input field, and a send button. It is a screen including various software buttons such as . On the newly created screen, the entry fields for TO, CC, and BCC of the e-mail are blank.

In step S3, processor 21 determines whether or not there is an input of a destination. When it is determined in step S3 that there is an input of the destination, the process proceeds to step S6. When it is determined in step S3 that no destination has been entered, the process proceeds to step S7.

In step S4, the processor 21 determines whether or not an instruction to create a reply to the e-mail has been given. For example, when the Reply button or the Reply All button displayed when the received mail is displayed is selected, it is determined that the creation of the reply to the e-mail has been instructed. Alternatively, if the Reply button or Reply All button has already been selected and the reply creation screen is displayed, it is also determined that the creation of the reply to the e-mail has been instructed. When it is determined in step S4 that an instruction to create a reply to the e-mail has been issued, the process proceeds to step S5. When it is determined in step S4 that an instruction to create a reply to the e-mail has not been issued, the process proceeds to step S11.

In step S5, the processor 21 causes the display 25 to display an e-mail reply creation screen. After that, the process moves to step S6. As with the new creation screen, the reply creation screen has various fields such as an email address (TO) entry field, an addressee (CC) entry field, an addressee (BCC) entry field, a text entry field, and a send button. 4 is a screen containing software buttons; However, on the reply creation screen, the entry fields for TO, CC, and BCC of the e-mail are not blank, and the e-mail address of the sender of the received e-mail has already been entered. Furthermore, when the Reply All button is selected, the corresponding e-mail addresses have already been entered in the CC and BCC entry fields.

In step S6, the processor 21 executes support processing. After the support process, the process moves to step S7. The support process is a process for supporting the creation of an e-mail according to the destination of the e-mail, and is carried out by the cooperative operation between the terminal 2 and the server 3 .

The support processing will be described below. FIG. 5 is a flowchart showing support processing.

In step S101, the processor 21 of the terminal 2 acquires the "TO" e-mail address. In addition, the processor 21 may obtain a "CC" e-mail address.

In step S102, the processor 21 extracts display settings for related information. Display settings for related information are stored in the storage 23 of the terminal 2, for example. Display settings include, for example, the type of related information to be displayed, the display position of each related information, the display size of each related information, whether or not each related information can be scrolled within the display screen, and whether or not the entire related information can be scrolled. including settings such as The setting of the type of related information to be displayed may include a setting such as in what form the related information is to be displayed, for example, whether to display it in a graph format or in a table format. Furthermore, setting the type of related information to be displayed may include setting the priority of related information to be displayed. Furthermore, the type of related information to be displayed may include setting whether to display detailed information, simple information, or simultaneous display of detailed information and simple information.

In step S<b>103 , the processor 21 uses the communication module 26 to request the server 3 to acquire related information. The related information acquisition request includes the "TO" e-mail address and display setting information. In addition, the related information acquisition request may include "CC" e-mail address information.

When receiving the acquisition request, the processor 31 of the server 3 identifies the recipient of the e-mail by checking the e-mail address of “TO” with the e-mail addresses stored in the person database 333 . Then, the processor 31 searches the person database 333 and the related information database 335 of the storage 303 for related information related to the recipient of the e-mail and set as the type of related information to be displayed. For example, the processor 31 stores the person data of the person to whom the e-mail is to be sent, the e-mail most recently exchanged with the person to whom the e-mail is sent, information on the company to which the person to be sent belongs, the affiliation of the person to whom the e-mail is to be sent. Related information such as sales information for the company to which the information is sent, information on ongoing business negotiations with the person to whom the information is being sent, various documents created in connection with business negotiations, and requests from the person to whom the information is being sent or the company to which the person belongs Explore information. If the related information acquisition request also includes the information of the “CC” e-mail address, the processor 31 stores the “CC” e-mail address as the e-mail address stored in the person database 333. , and the related information related to the CC transmission partner and set as the type of related information to be displayed is also retrieved from the person database 333 and the related information database 335 of the storage 303. You can explore. For example, for recently exchanged emails, only emails containing both the "TO" person's email address and the "CC" person's email address may be searched.

Furthermore, the processor 31 searches the related information database 335 of the storage 303 for shared documents, operation rules, and memos that are set as the type of related information to be displayed.

Here, the processor 31 may acquire all searched related information from the storage 303 when the related information is set to be scrollable. On the other hand, when the related information is not set to be scrollable, the processor 31 may acquire from the storage 303 only that much of the retrieved related information that can be displayed on the display 25 of the terminal 2 . In this case, the processor 31 may acquire related information in order of priority, for example.

After acquiring the related information, the processor 31 creates a related information display screen in a format corresponding to the setting of the type of related information to be displayed. The processor 31 creates a graph from the related information, for example, for the related information set to be displayed in a graph format. In addition, the processor 31 creates a table from the related information, for example, for the related information set to be displayed in tabular form. Graphs and tables that can be created from related information may be stored in the related information database 335 in advance.

After creating the related information display screen, the processor 31 transmits the data of the related information display screen to the terminal 2 . In addition, when the acquired related information includes various data such as an estimate sheet, the processor 31 sends the data of the display screen of the related information and the file storing the data such as an estimate sheet to the terminal 2. You may send. In this case, when confirming data such as an estimate on the terminal 2, there is no need to download the data from the server 3 again.

Now, return to the description of FIG. In step S104, the processor 21 displays the related information on the display 25 according to the setting of the display position of each related information and the display size of each related information.

FIG. 6 is a diagram showing a display example of related information. Screen 100 displayed when new creation or reply of mail program 232 is selected includes email creation screen 101 . The configuration of the creation screen 101 may be common to the new creation screen and the reply creation screen.

The creation screen 101 includes a sender input field 102, an addressee (TO) input field 103, an addressee (CC) input field 104, an addressee (BCC) input field 105, a title input field 106, a text input field 107, a signature insertion button 108, A file attachment field 109 is included.

In the sender entry field 102, the e-mail address of the creator of the e-mail can be entered. A setting may be made in advance so that the e-mail address of the user of the terminal 2 is automatically entered when the creation screen 101 is activated.

In the destination (TO) entry field 103, the e-mail address of the recipient of the e-mail can be entered. In the destination (CC) entry field 104, the e-mail address of the recipient of the e-mail in CC can be entered. In the destination (BCC) entry field 105, the e-mail address of the BCC destination of the e-mail can be entered. As described above, in the case of a reply, an e-mail is entered in the destination (TO) input field 103, the destination (CC) input field 104, and the destination (BCC) input field 105 based on the input in the reply source e-mail. An address can be entered.

The title of the e-mail can be entered in the title entry field 106 . Entry into the title entry field 106 may be omitted. The text of the e-mail can be entered in text entry field 107 . Insert signature button 108 may be used in combination with drop down list 108a. When drop-down list 108a is selected, a list of preset signatures is displayed. By selecting the signature insert button 108 while any signature is selected, the signature is inserted into the text input field 107 .

The file attachment column 109 displays the name of the attached file. A file can be attached by dragging and dropping a file icon to the file attachment field 109 . Also, by selecting a reference button 109a provided near the file attachment field 109, a file to be attached can be specified from files stored in the terminal 2. FIG.

In the embodiment, related information is displayed side by side on the creation screen 101, for example. As for the related information, four related information display screens 110, 111, 112 and 113 are displayed in the example of FIG. In the example of the embodiment, the related information display screens 110 , 111 , 112 and 113 are displayed in the same window as the creation screen 101 .

The related information display screen 110 is a display screen that displays a graph showing annual changes in the actual sales to the company of the person corresponding to the e-mail address entered in "TO". The related information display screen 110 is configured so that it is possible to switch between a graph of year-to-year changes in sales performance and a graph of year-to-year changes in order receipts. Further, the related information display screen 110 is configured so that the user can select the period to be displayed as a graph. The graph displayed on the related information display screen 110 can be generated from the sales data 3353, for example. For example, the related information display screen 110 can be generated when at least one of the sales record graph and the order record graph is set as the type of related information to be displayed.

The related information display screen 111 is a display screen for displaying the customer information of the person corresponding to the e-mail address entered in "TO". As the customer information, for example, the person's name, position, company name, etc. can be displayed. The customer information displayed on the related information display screen 111 can be generated from the person database 333, for example. Here, the display screen 111 of the related information in FIG. 6 is set so as to be scrollable within the display screen. Therefore, the portion that cannot be displayed in the preset display size is displayed by scrolling.

The related information display screen 112 is a display screen that displays a list of current orders received by the user who created the e-mail. The list of order items displayed on the related information display screen 112 can be generated from the sales data 3353, for example. Note that the list of received orders includes at least information on current received orders from the person corresponding to the e-mail address entered in "TO", but also includes information on current received orders from other persons. You can Further, the display screen 112 of related information in FIG. 6 is set so as to be scrollable within the display screen. Therefore, the portion that cannot be displayed in the preset display size is displayed by scrolling.

The related information display screen 113 is a display screen for displaying the most recent negotiation history. The negotiation history displayed on the related information display screen 113 can be generated from the negotiation data 3352, for example. The history of negotiations includes at least the history of negotiations with the person corresponding to the e-mail address entered in "TO", but may include the history of negotiations with other persons. Here, the display screen 113 of related information in FIG. 6 is set so as to be scrollable within the display screen. Therefore, the portion that cannot be displayed in the preset display size is displayed by scrolling.

In FIG. 6, the e-mail creation screen 101 and the related information display screens 110, 111, 112, and 113 are vertically divided into two panes. On the other hand, for example, when the related information to be displayed is divided into simple information and detailed information, the e-mail creation screen, the simple information display screen, and the detailed information display screen are vertically divided into three. may be displayed in a three-pane configuration. Alternatively, a two-pane screen consisting of an e-mail creation screen and a simple information display screen may be displayed first, and the display of the simple information may be switched to the display of the detailed information.

Now, return to the description of FIG. In step S105 after displaying the related information, the processor 21 determines whether or not the user has performed an operation to change the display of the related information. The change operation includes an operation to change the display size of the related information display screen, an operation to change the display position on the related information display screen, an operation to scroll display on the related information display screen, and the like. The operation of changing the display size of the related information display screen is, for example, a drag-and-drop operation on a frame representing the corresponding related information display screen. The operation of changing the display position of the related information is, for example, a drag-and-drop operation on the display screen of the related information. The scroll display operation on the related information display screen is, for example, a scroll bar drag operation. When it is determined in step S105 that a change operation has been performed, the process proceeds to step S106. When it is determined in step S105 that no change operation has been performed, the process proceeds to step S107.

In step S106, the processor 21 updates the display screen according to the change operation. For example, when an operation to change the display size of the related information display screen is performed, the processor 21 displays the related information with the changed display size of the display screen. After that, the process moves to step S107.

In step S107, the processor 21 determines whether or not an operation to change the display setting of related information has been performed. Related information display settings include the type of related information to be displayed, the display position of each related information, the display size of each related information, whether each related information can be scrolled, and whether the entire related information can be scrolled. Including settings. In addition, related information display settings can be made according to an operation on an option screen that can be transitioned from, for example, an e-mail creation screen. When it is determined in step S107 that an operation to change the display setting of related information has been performed, the process proceeds to step S108. When it is determined in step S107 that the operation to change the display setting of the related information has not been performed, the processor 21 terminates the support processing. In this case, the process proceeds to step S7 in FIG.

In step S108, the processor 21 updates the display setting of related information according to the operation. Moreover, the processor 21 updates the display screen according to the display settings as necessary. For example, when the display of any of the related information currently being displayed is set to be stopped, the processor 21 stops the display of the corresponding related information. After updating the related information display setting, the processor 21 ends the support process. In this case, the process proceeds to step S7 in FIG.

Now, let us return to the description of FIG. In step S7, the processor 21 of the terminal 2 determines whether or not there is any input other than the destination input. This input includes input to text input field 107 . When it is determined in step S7 that there is an input, the process proceeds to step S8. When it is determined in step S7 that there is no input, the process proceeds to step S9.

At step S8, the processor 21 updates the display according to the user's input. For example, when there is an input in the text input field 107, the processor 21 displays the input characters at the current cursor position in the text input field 107. FIG.

At step S9, the processor 21 determines whether or not the send button 114 has been selected by the user. When it is determined in step S9 that the send button 114 has been selected, the process proceeds to step S10. When it is determined in step S9 that the send button 114 has not been selected, the process returns to step S1.

At step S10, the processor 21 sends the created e-mail. After that, the process returns to step S1.

In step S11, the processor 21 determines whether or not the mail program 232 is terminated. For example, when the user instructs to terminate, it is determined that the mail program 232 is terminated. When it is determined in step S11 that the mail program 232 should be terminated, the processor 21 terminates the processing of FIG. When it is determined in step S11 that the mail program 232 is not terminated, the process proceeds to step S12.

In step S12, the processor 21 executes other processing. For example, when the receive button is pressed, the processor 21 inquires of the mail server about received mail. After other processing, the processing returns to step S1.

As described above, according to the embodiment, related information corresponding to the destination of the e-mail input by the user is acquired from the database, and the acquired related information is displayed on the display 25 of the terminal 2 . This saves the user the trouble of searching for related information again while creating an e-mail. For example, by displaying e-mails exchanged in the past with the person corresponding to the destination, the user can compose an e-mail while confirming the content of exchanges. In addition, for example, by displaying information on an ongoing project with a person corresponding to the destination, the user can compose an e-mail while confirming what should be confirmed in the current ongoing project. Therefore, it is possible to reduce the user's trouble of creating an e-mail.

Also, in the embodiment, the related information is displayed in the same window as the e-mail creation screen. This eliminates the need to switch from the e-mail creation screen to another screen when referring to related information. In other words, the user can compose an e-mail while referring to related information. This also reduces the user's trouble of creating e-mails.

Here, in the embodiment, the related information is displayed in the same window as the e-mail creation screen. However, the related information may be displayed in a window separate from the email creation screen. Display settings may also include a setting for displaying such related information in the same window as the e-mail or in a separate window.

Also, in the embodiment, related information is assumed to be obtained from the server 3 . On the other hand, if related information is stored in terminal 2 , related information may be acquired from terminal 2 . In this case, communication between the terminal 2 and the server 3 is unnecessary. Conversely, for example, when the server 3 is also provided with the function of the mail program 232 so that an e-mail can be created on a web browser, the server 3 can execute all the above-described processes. In this case, terminal 2 may have a web browser.

Further, each process according to the above-described embodiment can also be stored as a program that can be executed by the processor 21 or 31, which is a computer. In addition, it can be distributed by being stored in a storage medium of an external storage device such as a magnetic disk, an optical disk, or a semiconductor memory. Then, the processor 21 or 31 reads the program stored in the storage medium of the external storage device, and the operation is controlled by the read program, thereby executing the processing described above.

The present invention is not limited to the above-described embodiments, and can be modified in various ways without departing from the scope of the present invention at the implementation stage. Further, each embodiment may be implemented in combination as appropriate, in which case the combined effect can be obtained. Furthermore, various inventions are included in the above embodiments, and various inventions can be extracted by combinations selected from a plurality of disclosed constituent elements. For example, even if some constituent elements are deleted from all the constituent elements shown in the embodiments, if the problem can be solved and effects can be obtained, the configuration with the constituent elements deleted can be extracted as an invention.

1 communication system, 2 terminal, 3 server, 21 processor, 22 memory, 23 storage, 24 input interface, 25 display, 26 communication module, 27 bus, 31 processor, 32 memory, 33 storage, 34 communication module, 35 bus, 231 OS, 232 mail program, 331 OS, 332 mail creation support program, 333 person database, 334 mail database, 335 related information database.

Claims (6)

Receiving an input of an e-mail address, related information related to the address, person data that is data of a person related to the user who entered the address, and a company that has some kind of transaction with the company to which the user belongs business negotiation data that is data of the history of business negotiations of the user; sales data that is data related to sales results for each company; and request data that is data related to requests from customers. retrieving from a database containing
displaying the acquired related information on a display device of the terminal;
A mail creation support program for causing a computer to execute
The related information includes information about the company of the person corresponding to the destination based on the person data and the company data, the person corresponding to the destination based on the person data and the business negotiation data, or the company to which the person belongs from the person corresponding to the destination based on the person data and the sales data; including at least one of the information relating to the request for
Email creation support program. displaying the related information includes displaying the related information in the same window as the email creation screen;
The mail creation support program according to claim 1. 3. The mail creation support program according to claim 1 or 2, further causing a computer to acquire related information irrelevant to said destination from said database. The related information regardless of the destination is a document to be shared among multiple terminal users, an e-mail template to be shared by multiple terminal users, and a multiple terminal user to be shared. including at least one of information on operation rules and memos created by the user of the terminal,
The mail creation support program according to claim 3 . causing the computer to further extract display settings for the relevant information;
Displaying the acquired related information on the display device of the terminal includes creating the related information based on the display settings from the information acquired from the database, and displaying the created related information on the display device of the terminal. including displaying
5. A mail creation support program according to any one of claims 1 to 4. In response to input of an e-mail destination from a terminal, related information related to the destination, person data that is data of a person related to the user who entered the destination, and some kind of transaction with the company to which the user belongs company data, which is the data of the company that has been with the user; business negotiation data, which is the data of the history of business negotiations of the user; sales data, which is data related to the sales performance of each company; a search unit for searching from a database containing at least one of
a display control unit that performs control for displaying the searched related information on a display device of the terminal;
and
The related information includes information about the company of the person corresponding to the destination based on the person data and the company data, the person corresponding to the destination based on the person data and the business negotiation data, or the company to which the person belongs from the person corresponding to the destination based on the person data and the sales data; including at least one of the information relating to the request for
server.